Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2016 Dodge Journey, Jeep Compass, and Jeep Patriot vehicles manufactured May 9, 2016, to July 15, 2016. The crankshaft or camshaft sensor may only work intermittently, causing the engine to stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S89
Recall Date: Dec 16, 2016
Consumer Complaints
414 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Friday 06/17/22 Parked care to go to excise class for 1 hour, when returned the car was running/had been started , I thought maybe the key control hit another set of keys in my pocket however, when I arrived home, and cut car off, and went in house the car started again and this happen several times that day.06/18/22 went to Walmart and parked car, when returned to car and unlocked the car door ,the car automatically locked it self, I unlocked it and it locked itself again.then when got home locked the car and went inside the house, the car then started up and was running again. also, the Radio AM/FM stations not working , only the Sirius radio stations are.
Corrective Action:
Friday 06/17/22 Parked care to go to excise class for 1 hour, when returned the car was running/had been started , I thought maybe the key control hit another set of keys in my pocket however, when I arrived home, and cut car off, and went in house the car started again and this happen several times that day.06/18/22 went to Walmart and parked car, when returned to car and unlocked the car door ,the car automatically locked it self, I unlocked it and it locked itself again.then when got home locked the car and went inside the house, the car then started up and was running again. also, the Radio AM/FM stations not working , only the Sirius radio stations are.
Additional Notes:
Friday 06/17/22 Parked care to go to excise class for 1 hour, when returned the car was running/had been started , I thought maybe the key control hit another set of keys in my pocket however, when I arrived home, and cut car off, and went in house the car started again and this happen several times that day.06/18/22 went to Walmart and parked car, when returned to car and unlocked the car door ,the car automatically locked it self, I unlocked it and it locked itself again.then when got home locked the car and went inside the house, the car then started up and was running again. also, the Radio AM/FM stations not working , only the Sirius radio stations are.
Mfg Campaign: 11469922
Recall Date: Jun 18, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Friday 06/17/22 Parked care to go to excise class for 1 hour, when returned the car was running/had been started , I thought maybe the key control hit another set of keys in my pocket however, when I arrived home, and cut car off, and went in house the car started again and this happen several times that day.06/18/22 went to Walmart and parked car, when returned to car and unlocked the car door ,the car automatically locked it self, I unlocked it and it locked itself again.then when got home locked the car and went inside the house, the car then started up and was running again. also, the Radio AM/FM stations not working , only the Sirius radio stations are.
Corrective Action:
Friday 06/17/22 Parked care to go to excise class for 1 hour, when returned the car was running/had been started , I thought maybe the key control hit another set of keys in my pocket however, when I arrived home, and cut car off, and went in house the car started again and this happen several times that day.06/18/22 went to Walmart and parked car, when returned to car and unlocked the car door ,the car automatically locked it self, I unlocked it and it locked itself again.then when got home locked the car and went inside the house, the car then started up and was running again. also, the Radio AM/FM stations not working , only the Sirius radio stations are.
Additional Notes:
Friday 06/17/22 Parked care to go to excise class for 1 hour, when returned the car was running/had been started , I thought maybe the key control hit another set of keys in my pocket however, when I arrived home, and cut car off, and went in house the car started again and this happen several times that day.06/18/22 went to Walmart and parked car, when returned to car and unlocked the car door ,the car automatically locked it self, I unlocked it and it locked itself again.then when got home locked the car and went inside the house, the car then started up and was running again. also, the Radio AM/FM stations not working , only the Sirius radio stations are.
Mfg Campaign: 11469922
Recall Date: Jun 18, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Jeep Compass. The contact stated that while driving at various speeds, an abnormal knocking noise was coming from the engine. The vehicle hesitated while depressing the accelerator pedal. Additionally, the vehicle stalled an unknown yellow warning light illuminated. The contact had taken the vehicle to an independent mechanic who informed him that the failure was related to NHTSA Campaign Number: 16V907000 (Engine and Engine Cooling). The manufacturer was notified about the recall and informed him that his vehicle was not under recall. The manufacturer informed the contact of a recall on the catalytic convertor for similar vehicles. The contact left a message for the dealer regarding the failure. The vehicle was not repaired. The failure mileage was approximately 91,000. The contact stated that the vehicle was repaired and no longer stalls.
Corrective Action:
The contact owns a 2016 Jeep Compass. The contact stated that while driving at various speeds, an abnormal knocking noise was coming from the engine. The vehicle hesitated while depressing the accelerator pedal. Additionally, the vehicle stalled an unknown yellow warning light illuminated. The contact had taken the vehicle to an independent mechanic who informed him that the failure was related to NHTSA Campaign Number: 16V907000 (Engine and Engine Cooling). The manufacturer was notified about the recall and informed him that his vehicle was not under recall. The manufacturer informed the contact of a recall on the catalytic convertor for similar vehicles. The contact left a message for the dealer regarding the failure. The vehicle was not repaired. The failure mileage was approximately 91,000. The contact stated that the vehicle was repaired and no longer stalls.
Additional Notes:
The contact owns a 2016 Jeep Compass. The contact stated that while driving at various speeds, an abnormal knocking noise was coming from the engine. The vehicle hesitated while depressing the accelerator pedal. Additionally, the vehicle stalled an unknown yellow warning light illuminated. The contact had taken the vehicle to an independent mechanic who informed him that the failure was related to NHTSA Campaign Number: 16V907000 (Engine and Engine Cooling). The manufacturer was notified about the recall and informed him that his vehicle was not under recall. The manufacturer informed the contact of a recall on the catalytic convertor for similar vehicles. The contact left a message for the dealer regarding the failure. The vehicle was not repaired. The failure mileage was approximately 91,000. The contact stated that the vehicle was repaired and no longer stalls.
Mfg Campaign: 11467259
Recall Date: Jun 3, 2022
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
As I was backing out of a driveway, I heard a loud pop and felt something hit me in the back of the head really hard. My headrest burst open spontaneously. I now have a bad headache and sore neck.
Corrective Action:
As I was backing out of a driveway, I heard a loud pop and felt something hit me in the back of the head really hard. My headrest burst open spontaneously. I now have a bad headache and sore neck.
Additional Notes:
As I was backing out of a driveway, I heard a loud pop and felt something hit me in the back of the head really hard. My headrest burst open spontaneously. I now have a bad headache and sore neck.
Mfg Campaign: 11466471
Recall Date: May 27, 2022
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
While driving on the highway, the electronic throttle control light suddenly flashed and the car refused to accelerate. This happened multiple times while driving so I took it to the dealership and they say the throttle body needs to be replaced for $993. Many reviews online report the same exact problem and the dealership just laughs at them and says there isn't a recall on the part. The speed limit on the road I was on was 55 mph so being shot down to 20 mph while my car jerked unexpectedly was very dangerous for me and my son in our vehicle and the cars around us. There was no warning and the car hasn't had any problems before besides a slow start about once every other month. This needs to be fixed and recalled before people end up dead.
Corrective Action:
While driving on the highway, the electronic throttle control light suddenly flashed and the car refused to accelerate. This happened multiple times while driving so I took it to the dealership and they say the throttle body needs to be replaced for $993. Many reviews online report the same exact problem and the dealership just laughs at them and says there isn't a recall on the part. The speed limit on the road I was on was 55 mph so being shot down to 20 mph while my car jerked unexpectedly was very dangerous for me and my son in our vehicle and the cars around us. There was no warning and the car hasn't had any problems before besides a slow start about once every other month. This needs to be fixed and recalled before people end up dead.
Additional Notes:
While driving on the highway, the electronic throttle control light suddenly flashed and the car refused to accelerate. This happened multiple times while driving so I took it to the dealership and they say the throttle body needs to be replaced for $993. Many reviews online report the same exact problem and the dealership just laughs at them and says there isn't a recall on the part. The speed limit on the road I was on was 55 mph so being shot down to 20 mph while my car jerked unexpectedly was very dangerous for me and my son in our vehicle and the cars around us. There was no warning and the car hasn't had any problems before besides a slow start about once every other month. This needs to be fixed and recalled before people end up dead.
Mfg Campaign: 11461359
Recall Date: Apr 19, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
tHE CAR HAS STALLED AND SHUT OFF SEVERAL TIMES WHILE DRIVING ALMOST CAUSING AN ACCIDENT, WHILE DRIVING THE CAR JUST SLOWS DOWN AND WILL NOT ACCELERATE AND HAS LEFT ME STRANDED SEVERAL TIMES
Corrective Action:
tHE CAR HAS STALLED AND SHUT OFF SEVERAL TIMES WHILE DRIVING ALMOST CAUSING AN ACCIDENT, WHILE DRIVING THE CAR JUST SLOWS DOWN AND WILL NOT ACCELERATE AND HAS LEFT ME STRANDED SEVERAL TIMES
Additional Notes:
tHE CAR HAS STALLED AND SHUT OFF SEVERAL TIMES WHILE DRIVING ALMOST CAUSING AN ACCIDENT, WHILE DRIVING THE CAR JUST SLOWS DOWN AND WILL NOT ACCELERATE AND HAS LEFT ME STRANDED SEVERAL TIMES
Mfg Campaign: 11460919
Recall Date: Apr 15, 2022
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
tHE CAR HAS STALLED AND SHUT OFF SEVERAL TIMES WHILE DRIVING ALMOST CAUSING AN ACCIDENT, WHILE DRIVING THE CAR JUST SLOWS DOWN AND WILL NOT ACCELERATE AND HAS LEFT ME STRANDED SEVERAL TIMES
Corrective Action:
tHE CAR HAS STALLED AND SHUT OFF SEVERAL TIMES WHILE DRIVING ALMOST CAUSING AN ACCIDENT, WHILE DRIVING THE CAR JUST SLOWS DOWN AND WILL NOT ACCELERATE AND HAS LEFT ME STRANDED SEVERAL TIMES
Additional Notes:
tHE CAR HAS STALLED AND SHUT OFF SEVERAL TIMES WHILE DRIVING ALMOST CAUSING AN ACCIDENT, WHILE DRIVING THE CAR JUST SLOWS DOWN AND WILL NOT ACCELERATE AND HAS LEFT ME STRANDED SEVERAL TIMES
Mfg Campaign: 11460919
Recall Date: Apr 15, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
tHE CAR HAS STALLED AND SHUT OFF SEVERAL TIMES WHILE DRIVING ALMOST CAUSING AN ACCIDENT, WHILE DRIVING THE CAR JUST SLOWS DOWN AND WILL NOT ACCELERATE AND HAS LEFT ME STRANDED SEVERAL TIMES
Corrective Action:
tHE CAR HAS STALLED AND SHUT OFF SEVERAL TIMES WHILE DRIVING ALMOST CAUSING AN ACCIDENT, WHILE DRIVING THE CAR JUST SLOWS DOWN AND WILL NOT ACCELERATE AND HAS LEFT ME STRANDED SEVERAL TIMES
Additional Notes:
tHE CAR HAS STALLED AND SHUT OFF SEVERAL TIMES WHILE DRIVING ALMOST CAUSING AN ACCIDENT, WHILE DRIVING THE CAR JUST SLOWS DOWN AND WILL NOT ACCELERATE AND HAS LEFT ME STRANDED SEVERAL TIMES
Mfg Campaign: 11460919
Recall Date: Apr 15, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THE JEEP WILL STALL/STOP RUNNING AT VARIOUS POINTS WHILE IN MOTION, WHEN STOPPING, WHEN STARTING. THERE IS NO RHYME OR REASON AS WHEN THIS MIGHT OCCUR. I CAN HAVE THE AC RUNNING OR NOT, THE HEATER RUNNING OR NOT. THERE IS NO MECHANICAL PROCESS THAT SHOWS ME THIS WILL HAPPEN. IT IS COMPLETELY RANDOM. I UNDERSTAND THERE WAS A REPLACED PART AS PART OF THE CHRYSLER S89 RECALL IN APRIL OF 2017, WHICH IS OUT OF WARRANTY ACCORDING TO CHRYSLER. THE PROBLEM IS STILL PERSISTING AND IS A SAFETY ISSUE FOR ME CONSIDERING IT STALLS RANDOMLY AND WHILE IN MOTION. I PURCHASED THIS VEHICLE FROM CARMAX IN JUNE 2021 WITH NO NOTICE OF THE FORMER RECALL AND ISSUE.
Corrective Action:
THE JEEP WILL STALL/STOP RUNNING AT VARIOUS POINTS WHILE IN MOTION, WHEN STOPPING, WHEN STARTING. THERE IS NO RHYME OR REASON AS WHEN THIS MIGHT OCCUR. I CAN HAVE THE AC RUNNING OR NOT, THE HEATER RUNNING OR NOT. THERE IS NO MECHANICAL PROCESS THAT SHOWS ME THIS WILL HAPPEN. IT IS COMPLETELY RANDOM. I UNDERSTAND THERE WAS A REPLACED PART AS PART OF THE CHRYSLER S89 RECALL IN APRIL OF 2017, WHICH IS OUT OF WARRANTY ACCORDING TO CHRYSLER. THE PROBLEM IS STILL PERSISTING AND IS A SAFETY ISSUE FOR ME CONSIDERING IT STALLS RANDOMLY AND WHILE IN MOTION. I PURCHASED THIS VEHICLE FROM CARMAX IN JUNE 2021 WITH NO NOTICE OF THE FORMER RECALL AND ISSUE.
Additional Notes:
THE JEEP WILL STALL/STOP RUNNING AT VARIOUS POINTS WHILE IN MOTION, WHEN STOPPING, WHEN STARTING. THERE IS NO RHYME OR REASON AS WHEN THIS MIGHT OCCUR. I CAN HAVE THE AC RUNNING OR NOT, THE HEATER RUNNING OR NOT. THERE IS NO MECHANICAL PROCESS THAT SHOWS ME THIS WILL HAPPEN. IT IS COMPLETELY RANDOM. I UNDERSTAND THERE WAS A REPLACED PART AS PART OF THE CHRYSLER S89 RECALL IN APRIL OF 2017, WHICH IS OUT OF WARRANTY ACCORDING TO CHRYSLER. THE PROBLEM IS STILL PERSISTING AND IS A SAFETY ISSUE FOR ME CONSIDERING IT STALLS RANDOMLY AND WHILE IN MOTION. I PURCHASED THIS VEHICLE FROM CARMAX IN JUNE 2021 WITH NO NOTICE OF THE FORMER RECALL AND ISSUE.
Mfg Campaign: 11459596
Recall Date: Apr 4, 2022
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
THE JEEP WILL STALL/STOP RUNNING AT VARIOUS POINTS WHILE IN MOTION, WHEN STOPPING, WHEN STARTING. THERE IS NO RHYME OR REASON AS WHEN THIS MIGHT OCCUR. I CAN HAVE THE AC RUNNING OR NOT, THE HEATER RUNNING OR NOT. THERE IS NO MECHANICAL PROCESS THAT SHOWS ME THIS WILL HAPPEN. IT IS COMPLETELY RANDOM. I UNDERSTAND THERE WAS A REPLACED PART AS PART OF THE CHRYSLER S89 RECALL IN APRIL OF 2017, WHICH IS OUT OF WARRANTY ACCORDING TO CHRYSLER. THE PROBLEM IS STILL PERSISTING AND IS A SAFETY ISSUE FOR ME CONSIDERING IT STALLS RANDOMLY AND WHILE IN MOTION. I PURCHASED THIS VEHICLE FROM CARMAX IN JUNE 2021 WITH NO NOTICE OF THE FORMER RECALL AND ISSUE.
Corrective Action:
THE JEEP WILL STALL/STOP RUNNING AT VARIOUS POINTS WHILE IN MOTION, WHEN STOPPING, WHEN STARTING. THERE IS NO RHYME OR REASON AS WHEN THIS MIGHT OCCUR. I CAN HAVE THE AC RUNNING OR NOT, THE HEATER RUNNING OR NOT. THERE IS NO MECHANICAL PROCESS THAT SHOWS ME THIS WILL HAPPEN. IT IS COMPLETELY RANDOM. I UNDERSTAND THERE WAS A REPLACED PART AS PART OF THE CHRYSLER S89 RECALL IN APRIL OF 2017, WHICH IS OUT OF WARRANTY ACCORDING TO CHRYSLER. THE PROBLEM IS STILL PERSISTING AND IS A SAFETY ISSUE FOR ME CONSIDERING IT STALLS RANDOMLY AND WHILE IN MOTION. I PURCHASED THIS VEHICLE FROM CARMAX IN JUNE 2021 WITH NO NOTICE OF THE FORMER RECALL AND ISSUE.
Additional Notes:
THE JEEP WILL STALL/STOP RUNNING AT VARIOUS POINTS WHILE IN MOTION, WHEN STOPPING, WHEN STARTING. THERE IS NO RHYME OR REASON AS WHEN THIS MIGHT OCCUR. I CAN HAVE THE AC RUNNING OR NOT, THE HEATER RUNNING OR NOT. THERE IS NO MECHANICAL PROCESS THAT SHOWS ME THIS WILL HAPPEN. IT IS COMPLETELY RANDOM. I UNDERSTAND THERE WAS A REPLACED PART AS PART OF THE CHRYSLER S89 RECALL IN APRIL OF 2017, WHICH IS OUT OF WARRANTY ACCORDING TO CHRYSLER. THE PROBLEM IS STILL PERSISTING AND IS A SAFETY ISSUE FOR ME CONSIDERING IT STALLS RANDOMLY AND WHILE IN MOTION. I PURCHASED THIS VEHICLE FROM CARMAX IN JUNE 2021 WITH NO NOTICE OF THE FORMER RECALL AND ISSUE.
Mfg Campaign: 11459596
Recall Date: Apr 4, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE JEEP WILL STALL/STOP RUNNING AT VARIOUS POINTS WHILE IN MOTION, WHEN STOPPING, WHEN STARTING. THERE IS NO RHYME OR REASON AS WHEN THIS MIGHT OCCUR. I CAN HAVE THE AC RUNNING OR NOT, THE HEATER RUNNING OR NOT. THERE IS NO MECHANICAL PROCESS THAT SHOWS ME THIS WILL HAPPEN. IT IS COMPLETELY RANDOM. I UNDERSTAND THERE WAS A REPLACED PART AS PART OF THE CHRYSLER S89 RECALL IN APRIL OF 2017, WHICH IS OUT OF WARRANTY ACCORDING TO CHRYSLER. THE PROBLEM IS STILL PERSISTING AND IS A SAFETY ISSUE FOR ME CONSIDERING IT STALLS RANDOMLY AND WHILE IN MOTION. I PURCHASED THIS VEHICLE FROM CARMAX IN JUNE 2021 WITH NO NOTICE OF THE FORMER RECALL AND ISSUE.
Corrective Action:
THE JEEP WILL STALL/STOP RUNNING AT VARIOUS POINTS WHILE IN MOTION, WHEN STOPPING, WHEN STARTING. THERE IS NO RHYME OR REASON AS WHEN THIS MIGHT OCCUR. I CAN HAVE THE AC RUNNING OR NOT, THE HEATER RUNNING OR NOT. THERE IS NO MECHANICAL PROCESS THAT SHOWS ME THIS WILL HAPPEN. IT IS COMPLETELY RANDOM. I UNDERSTAND THERE WAS A REPLACED PART AS PART OF THE CHRYSLER S89 RECALL IN APRIL OF 2017, WHICH IS OUT OF WARRANTY ACCORDING TO CHRYSLER. THE PROBLEM IS STILL PERSISTING AND IS A SAFETY ISSUE FOR ME CONSIDERING IT STALLS RANDOMLY AND WHILE IN MOTION. I PURCHASED THIS VEHICLE FROM CARMAX IN JUNE 2021 WITH NO NOTICE OF THE FORMER RECALL AND ISSUE.
Additional Notes:
THE JEEP WILL STALL/STOP RUNNING AT VARIOUS POINTS WHILE IN MOTION, WHEN STOPPING, WHEN STARTING. THERE IS NO RHYME OR REASON AS WHEN THIS MIGHT OCCUR. I CAN HAVE THE AC RUNNING OR NOT, THE HEATER RUNNING OR NOT. THERE IS NO MECHANICAL PROCESS THAT SHOWS ME THIS WILL HAPPEN. IT IS COMPLETELY RANDOM. I UNDERSTAND THERE WAS A REPLACED PART AS PART OF THE CHRYSLER S89 RECALL IN APRIL OF 2017, WHICH IS OUT OF WARRANTY ACCORDING TO CHRYSLER. THE PROBLEM IS STILL PERSISTING AND IS A SAFETY ISSUE FOR ME CONSIDERING IT STALLS RANDOMLY AND WHILE IN MOTION. I PURCHASED THIS VEHICLE FROM CARMAX IN JUNE 2021 WITH NO NOTICE OF THE FORMER RECALL AND ISSUE.
Mfg Campaign: 11459596
Recall Date: Apr 4, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Jeep Compass. The contact stated while driving at various speeds, the vehicle would suddenly stall with the check engine, electronic throttle control, and other unknown warning lights illuminated. The contact took the vehicle to the dealer who stated that the crankshaft position sensor had failed and needed to be replaced. The contact was informed that the failure was related to NHTSA Campaign Number: 16V907000 (Engine and Engine Cooling) however, the VIN was not included. The vehicle had not been repaired. The manufacturer was contacted and confirmed that the vehicle was not included. The approximate failure mileage was 28,300.
Corrective Action:
The contact owns a 2016 Jeep Compass. The contact stated while driving at various speeds, the vehicle would suddenly stall with the check engine, electronic throttle control, and other unknown warning lights illuminated. The contact took the vehicle to the dealer who stated that the crankshaft position sensor had failed and needed to be replaced. The contact was informed that the failure was related to NHTSA Campaign Number: 16V907000 (Engine and Engine Cooling) however, the VIN was not included. The vehicle had not been repaired. The manufacturer was contacted and confirmed that the vehicle was not included. The approximate failure mileage was 28,300.
Additional Notes:
The contact owns a 2016 Jeep Compass. The contact stated while driving at various speeds, the vehicle would suddenly stall with the check engine, electronic throttle control, and other unknown warning lights illuminated. The contact took the vehicle to the dealer who stated that the crankshaft position sensor had failed and needed to be replaced. The contact was informed that the failure was related to NHTSA Campaign Number: 16V907000 (Engine and Engine Cooling) however, the VIN was not included. The vehicle had not been repaired. The manufacturer was contacted and confirmed that the vehicle was not included. The approximate failure mileage was 28,300.
Mfg Campaign: 11458112
Recall Date: Mar 24, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Jeep Compass. The contact stated while driving approximately 5 MPH and making a left turn, the vehicle stalled. There were no warning lights illuminated. The vehicle was pushed out of the roadway. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 16V907000 (Engine and Engine Cooling) however, the VIN was not included. The manufacturer was notified but no further assistance was provided. The approximate failure mileage was 57,000.
Corrective Action:
The contact owns a 2016 Jeep Compass. The contact stated while driving approximately 5 MPH and making a left turn, the vehicle stalled. There were no warning lights illuminated. The vehicle was pushed out of the roadway. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 16V907000 (Engine and Engine Cooling) however, the VIN was not included. The manufacturer was notified but no further assistance was provided. The approximate failure mileage was 57,000.
Additional Notes:
The contact owns a 2016 Jeep Compass. The contact stated while driving approximately 5 MPH and making a left turn, the vehicle stalled. There were no warning lights illuminated. The vehicle was pushed out of the roadway. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 16V907000 (Engine and Engine Cooling) however, the VIN was not included. The manufacturer was notified but no further assistance was provided. The approximate failure mileage was 57,000.
Mfg Campaign: 11457840
Recall Date: Mar 22, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Jeep Compass. The contact stated while her daughter was driving approximately 45 MPH, the vehicle lost motive power and stalled without warning. The vehicle was towed to an independent mechanic and was diagnosed with transmission failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 118,000.
Corrective Action:
The contact owns a 2016 Jeep Compass. The contact stated while her daughter was driving approximately 45 MPH, the vehicle lost motive power and stalled without warning. The vehicle was towed to an independent mechanic and was diagnosed with transmission failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 118,000.
Additional Notes:
The contact owns a 2016 Jeep Compass. The contact stated while her daughter was driving approximately 45 MPH, the vehicle lost motive power and stalled without warning. The vehicle was towed to an independent mechanic and was diagnosed with transmission failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 118,000.
Mfg Campaign: 11457650
Recall Date: Mar 21, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Jeep Compass. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The contact had Triple AAA towing company replace the battery. The vehicle was then towed to an independent mechanic, who performed an oil change; however, the failure recurred. The vehicle was then towed to the dealer and diagnosed with crankshaft position sensor failure. The contact was informed that the crankshaft position sensor needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The contact related the failure to NHTSA Campaign Number: 16V907000 (Engine and Engine Cooling) however, the VIN was not included in the recall. The failure mileage was 34,946.
Corrective Action:
The contact owns a 2016 Jeep Compass. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The contact had Triple AAA towing company replace the battery. The vehicle was then towed to an independent mechanic, who performed an oil change; however, the failure recurred. The vehicle was then towed to the dealer and diagnosed with crankshaft position sensor failure. The contact was informed that the crankshaft position sensor needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The contact related the failure to NHTSA Campaign Number: 16V907000 (Engine and Engine Cooling) however, the VIN was not included in the recall. The failure mileage was 34,946.
Additional Notes:
The contact owns a 2016 Jeep Compass. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The contact had Triple AAA towing company replace the battery. The vehicle was then towed to an independent mechanic, who performed an oil change; however, the failure recurred. The vehicle was then towed to the dealer and diagnosed with crankshaft position sensor failure. The contact was informed that the crankshaft position sensor needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The contact related the failure to NHTSA Campaign Number: 16V907000 (Engine and Engine Cooling) however, the VIN was not included in the recall. The failure mileage was 34,946.
Mfg Campaign: 11454727
Recall Date: Mar 1, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Jeep Compass. The contact stated while driving at 55 MPH, the vehicle stalled inadvertently. The RPM went to 0 however, the vehicle remained idling. There were no warning lights illuminated. The contact was unable to veer to the side of the road. The contact stated that upon turning off and restarting the vehicle, she was able to continue to drive; however, the failure reoccurred 3 more times that day. The vehicle was taken to an independent mechanic who test drove the vehicle and diagnosed that the crankshaft and camshaft sensors were turned off sporadically causing the engine to stall. The independent mechanic informed the contact of NHTSA Campaign Number: 16V907000 (Engine and Engine Cooling). The local dealer and several unknown dealers were contacted for assistance however, the contact was informed that the VIN was not included in the recall. The manufacturer was notified of the failure and confirmed that the VIN was not included. The failure mileage was approximately 57,000.
Corrective Action:
The contact owns a 2016 Jeep Compass. The contact stated while driving at 55 MPH, the vehicle stalled inadvertently. The RPM went to 0 however, the vehicle remained idling. There were no warning lights illuminated. The contact was unable to veer to the side of the road. The contact stated that upon turning off and restarting the vehicle, she was able to continue to drive; however, the failure reoccurred 3 more times that day. The vehicle was taken to an independent mechanic who test drove the vehicle and diagnosed that the crankshaft and camshaft sensors were turned off sporadically causing the engine to stall. The independent mechanic informed the contact of NHTSA Campaign Number: 16V907000 (Engine and Engine Cooling). The local dealer and several unknown dealers were contacted for assistance however, the contact was informed that the VIN was not included in the recall. The manufacturer was notified of the failure and confirmed that the VIN was not included. The failure mileage was approximately 57,000.
Additional Notes:
The contact owns a 2016 Jeep Compass. The contact stated while driving at 55 MPH, the vehicle stalled inadvertently. The RPM went to 0 however, the vehicle remained idling. There were no warning lights illuminated. The contact was unable to veer to the side of the road. The contact stated that upon turning off and restarting the vehicle, she was able to continue to drive; however, the failure reoccurred 3 more times that day. The vehicle was taken to an independent mechanic who test drove the vehicle and diagnosed that the crankshaft and camshaft sensors were turned off sporadically causing the engine to stall. The independent mechanic informed the contact of NHTSA Campaign Number: 16V907000 (Engine and Engine Cooling). The local dealer and several unknown dealers were contacted for assistance however, the contact was informed that the VIN was not included in the recall. The manufacturer was notified of the failure and confirmed that the VIN was not included. The failure mileage was approximately 57,000.
Mfg Campaign: 11454512
Recall Date: Feb 28, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was recently driving my vehicle at a speed of 50mph when all of a sudden the engine light and the electrical light came on and I was unable to accelerate. I was able to pull over. Restart the car and get to my mechanic. A diagnostic was run and it was determined it was the throttle body actuator. I said fix the part. Apparently it is on backorder and there is nothing Jeep can to and the only way you can get one emergently, is to have your car break down The following day I was driving and my vehicle completely stopped without warning. I was able to pull over. My car was not drivable and had to be towed. I called Jeep and the service manager laughed and said the part was on backorder. My brother was able to find an aftermarket part to replace it. I filed a claim with Jeep to cover it and replace the part and they told me there is no recall and they will not do it. My car is 6 years old, which is not old for a Jeep. Upon looking on-line, this is an ongoing issue with Jeep Compasses since 2015. Jeep knows this is a SAFETY issue and they are not recalling the part. If I was on the highway when this happened, I would have been killed. There is no warning at all. You are at a speed and then the car just shuts down. There is no warning. This needs to be investigated as it is a serious safety defect with the vehicle that Jeep knows about and is refusing to put the safety of their customers first.
Corrective Action:
I was recently driving my vehicle at a speed of 50mph when all of a sudden the engine light and the electrical light came on and I was unable to accelerate. I was able to pull over. Restart the car and get to my mechanic. A diagnostic was run and it was determined it was the throttle body actuator. I said fix the part. Apparently it is on backorder and there is nothing Jeep can to and the only way you can get one emergently, is to have your car break down The following day I was driving and my vehicle completely stopped without warning. I was able to pull over. My car was not drivable and had to be towed. I called Jeep and the service manager laughed and said the part was on backorder. My brother was able to find an aftermarket part to replace it. I filed a claim with Jeep to cover it and replace the part and they told me there is no recall and they will not do it. My car is 6 years old, which is not old for a Jeep. Upon looking on-line, this is an ongoing issue with Jeep Compasses since 2015. Jeep knows this is a SAFETY issue and they are not recalling the part. If I was on the highway when this happened, I would have been killed. There is no warning at all. You are at a speed and then the car just shuts down. There is no warning. This needs to be investigated as it is a serious safety defect with the vehicle that Jeep knows about and is refusing to put the safety of their customers first.
Additional Notes:
I was recently driving my vehicle at a speed of 50mph when all of a sudden the engine light and the electrical light came on and I was unable to accelerate. I was able to pull over. Restart the car and get to my mechanic. A diagnostic was run and it was determined it was the throttle body actuator. I said fix the part. Apparently it is on backorder and there is nothing Jeep can to and the only way you can get one emergently, is to have your car break down The following day I was driving and my vehicle completely stopped without warning. I was able to pull over. My car was not drivable and had to be towed. I called Jeep and the service manager laughed and said the part was on backorder. My brother was able to find an aftermarket part to replace it. I filed a claim with Jeep to cover it and replace the part and they told me there is no recall and they will not do it. My car is 6 years old, which is not old for a Jeep. Upon looking on-line, this is an ongoing issue with Jeep Compasses since 2015. Jeep knows this is a SAFETY issue and they are not recalling the part. If I was on the highway when this happened, I would have been killed. There is no warning at all. You are at a speed and then the car just shuts down. There is no warning. This needs to be investigated as it is a serious safety defect with the vehicle that Jeep knows about and is refusing to put the safety of their customers first.
Mfg Campaign: 11453150
Recall Date: Feb 20, 2022
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I was recently driving my vehicle at a speed of 50mph when all of a sudden the engine light and the electrical light came on and I was unable to accelerate. I was able to pull over. Restart the car and get to my mechanic. A diagnostic was run and it was determined it was the throttle body actuator. I said fix the part. Apparently it is on backorder and there is nothing Jeep can to and the only way you can get one emergently, is to have your car break down The following day I was driving and my vehicle completely stopped without warning. I was able to pull over. My car was not drivable and had to be towed. I called Jeep and the service manager laughed and said the part was on backorder. My brother was able to find an aftermarket part to replace it. I filed a claim with Jeep to cover it and replace the part and they told me there is no recall and they will not do it. My car is 6 years old, which is not old for a Jeep. Upon looking on-line, this is an ongoing issue with Jeep Compasses since 2015. Jeep knows this is a SAFETY issue and they are not recalling the part. If I was on the highway when this happened, I would have been killed. There is no warning at all. You are at a speed and then the car just shuts down. There is no warning. This needs to be investigated as it is a serious safety defect with the vehicle that Jeep knows about and is refusing to put the safety of their customers first.
Corrective Action:
I was recently driving my vehicle at a speed of 50mph when all of a sudden the engine light and the electrical light came on and I was unable to accelerate. I was able to pull over. Restart the car and get to my mechanic. A diagnostic was run and it was determined it was the throttle body actuator. I said fix the part. Apparently it is on backorder and there is nothing Jeep can to and the only way you can get one emergently, is to have your car break down The following day I was driving and my vehicle completely stopped without warning. I was able to pull over. My car was not drivable and had to be towed. I called Jeep and the service manager laughed and said the part was on backorder. My brother was able to find an aftermarket part to replace it. I filed a claim with Jeep to cover it and replace the part and they told me there is no recall and they will not do it. My car is 6 years old, which is not old for a Jeep. Upon looking on-line, this is an ongoing issue with Jeep Compasses since 2015. Jeep knows this is a SAFETY issue and they are not recalling the part. If I was on the highway when this happened, I would have been killed. There is no warning at all. You are at a speed and then the car just shuts down. There is no warning. This needs to be investigated as it is a serious safety defect with the vehicle that Jeep knows about and is refusing to put the safety of their customers first.
Additional Notes:
I was recently driving my vehicle at a speed of 50mph when all of a sudden the engine light and the electrical light came on and I was unable to accelerate. I was able to pull over. Restart the car and get to my mechanic. A diagnostic was run and it was determined it was the throttle body actuator. I said fix the part. Apparently it is on backorder and there is nothing Jeep can to and the only way you can get one emergently, is to have your car break down The following day I was driving and my vehicle completely stopped without warning. I was able to pull over. My car was not drivable and had to be towed. I called Jeep and the service manager laughed and said the part was on backorder. My brother was able to find an aftermarket part to replace it. I filed a claim with Jeep to cover it and replace the part and they told me there is no recall and they will not do it. My car is 6 years old, which is not old for a Jeep. Upon looking on-line, this is an ongoing issue with Jeep Compasses since 2015. Jeep knows this is a SAFETY issue and they are not recalling the part. If I was on the highway when this happened, I would have been killed. There is no warning at all. You are at a speed and then the car just shuts down. There is no warning. This needs to be investigated as it is a serious safety defect with the vehicle that Jeep knows about and is refusing to put the safety of their customers first.
Mfg Campaign: 11453150
Recall Date: Feb 20, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
While driving 2016 Jeep Compass vehicle jerks suddenly and feels like it is going to stall. Nothing changes on dashboard. This happens during acceleration or even just driving down the road or highway. Took it to dealership back in 2020 and the catalytic converter was replaced. The jerking stopped until now. Took it back to same dealership and the mechanic could not duplicate the problem. No codes thrown. Even though I have many witnesses hat have been in the vehicle while it occurred. Picked jeep back up and it started jerking while driving again within a 1/2 mile of driving away from the dealership. Repair not done. Feels unsafe to drive. I’m afraid it is going to stall and cause an accident. Mileage in 2020 incident 65000. Mileage this incident 76000
Corrective Action:
While driving 2016 Jeep Compass vehicle jerks suddenly and feels like it is going to stall. Nothing changes on dashboard. This happens during acceleration or even just driving down the road or highway. Took it to dealership back in 2020 and the catalytic converter was replaced. The jerking stopped until now. Took it back to same dealership and the mechanic could not duplicate the problem. No codes thrown. Even though I have many witnesses hat have been in the vehicle while it occurred. Picked jeep back up and it started jerking while driving again within a 1/2 mile of driving away from the dealership. Repair not done. Feels unsafe to drive. I’m afraid it is going to stall and cause an accident. Mileage in 2020 incident 65000. Mileage this incident 76000
Additional Notes:
While driving 2016 Jeep Compass vehicle jerks suddenly and feels like it is going to stall. Nothing changes on dashboard. This happens during acceleration or even just driving down the road or highway. Took it to dealership back in 2020 and the catalytic converter was replaced. The jerking stopped until now. Took it back to same dealership and the mechanic could not duplicate the problem. No codes thrown. Even though I have many witnesses hat have been in the vehicle while it occurred. Picked jeep back up and it started jerking while driving again within a 1/2 mile of driving away from the dealership. Repair not done. Feels unsafe to drive. I’m afraid it is going to stall and cause an accident. Mileage in 2020 incident 65000. Mileage this incident 76000
Mfg Campaign: 11452872
Recall Date: Feb 18, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
While driving 2016 Jeep Compass vehicle jerks suddenly and feels like it is going to stall. Nothing changes on dashboard. This happens during acceleration or even just driving down the road or highway. Took it to dealership back in 2020 and the catalytic converter was replaced. The jerking stopped until now. Took it back to same dealership and the mechanic could not duplicate the problem. No codes thrown. Even though I have many witnesses hat have been in the vehicle while it occurred. Picked jeep back up and it started jerking while driving again within a 1/2 mile of driving away from the dealership. Repair not done. Feels unsafe to drive. I’m afraid it is going to stall and cause an accident. Mileage in 2020 incident 65000. Mileage this incident 76000
Corrective Action:
While driving 2016 Jeep Compass vehicle jerks suddenly and feels like it is going to stall. Nothing changes on dashboard. This happens during acceleration or even just driving down the road or highway. Took it to dealership back in 2020 and the catalytic converter was replaced. The jerking stopped until now. Took it back to same dealership and the mechanic could not duplicate the problem. No codes thrown. Even though I have many witnesses hat have been in the vehicle while it occurred. Picked jeep back up and it started jerking while driving again within a 1/2 mile of driving away from the dealership. Repair not done. Feels unsafe to drive. I’m afraid it is going to stall and cause an accident. Mileage in 2020 incident 65000. Mileage this incident 76000
Additional Notes:
While driving 2016 Jeep Compass vehicle jerks suddenly and feels like it is going to stall. Nothing changes on dashboard. This happens during acceleration or even just driving down the road or highway. Took it to dealership back in 2020 and the catalytic converter was replaced. The jerking stopped until now. Took it back to same dealership and the mechanic could not duplicate the problem. No codes thrown. Even though I have many witnesses hat have been in the vehicle while it occurred. Picked jeep back up and it started jerking while driving again within a 1/2 mile of driving away from the dealership. Repair not done. Feels unsafe to drive. I’m afraid it is going to stall and cause an accident. Mileage in 2020 incident 65000. Mileage this incident 76000
Mfg Campaign: 11452872
Recall Date: Feb 18, 2022
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
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