Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2016 Dodge Journey, Jeep Compass, and Jeep Patriot vehicles manufactured May 9, 2016, to July 15, 2016. The crankshaft or camshaft sensor may only work intermittently, causing the engine to stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S89
Recall Date: Dec 16, 2016
Consumer Complaints
414 ComplaintsChrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY CAR SHUTS OFF WHILE DRIVING VERY DANGEROUS TO CAUSE AN ACCIDENT ALMOST WAS IN 5 PLEASE PUT A RECALL ON IT
Corrective Action:
MY CAR SHUTS OFF WHILE DRIVING VERY DANGEROUS TO CAUSE AN ACCIDENT ALMOST WAS IN 5 PLEASE PUT A RECALL ON IT
Additional Notes:
MY CAR SHUTS OFF WHILE DRIVING VERY DANGEROUS TO CAUSE AN ACCIDENT ALMOST WAS IN 5 PLEASE PUT A RECALL ON IT
Mfg Campaign: 11279108
Recall Date: Nov 9, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE DRIVING MOSTLY ON HIGHWAY CAR HESITATES LIKE IT WILL STALL OR NOT GETTING ENOUGH GAS. HAD COILS REPLACED BUT AFTER AWHILE DID SAME THING. AFRAID TO DRIVE CAR AS MAY CAUSE ACCIDENT. THIS HAS BEEN HAPPENING FOR A FEW MONTHS GOING BACK AND FORTH TO DEALER UNSUCCESSFULLY. NEED TO KNOW WHAT TO DO BEFORE SERIOUS ACCIDENT OCCURS.
Corrective Action:
WHILE DRIVING MOSTLY ON HIGHWAY CAR HESITATES LIKE IT WILL STALL OR NOT GETTING ENOUGH GAS. HAD COILS REPLACED BUT AFTER AWHILE DID SAME THING. AFRAID TO DRIVE CAR AS MAY CAUSE ACCIDENT. THIS HAS BEEN HAPPENING FOR A FEW MONTHS GOING BACK AND FORTH TO DEALER UNSUCCESSFULLY. NEED TO KNOW WHAT TO DO BEFORE SERIOUS ACCIDENT OCCURS.
Additional Notes:
WHILE DRIVING MOSTLY ON HIGHWAY CAR HESITATES LIKE IT WILL STALL OR NOT GETTING ENOUGH GAS. HAD COILS REPLACED BUT AFTER AWHILE DID SAME THING. AFRAID TO DRIVE CAR AS MAY CAUSE ACCIDENT. THIS HAS BEEN HAPPENING FOR A FEW MONTHS GOING BACK AND FORTH TO DEALER UNSUCCESSFULLY. NEED TO KNOW WHAT TO DO BEFORE SERIOUS ACCIDENT OCCURS.
Mfg Campaign: 11277423
Recall Date: Oct 31, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHILE DRIVING MOSTLY ON HIGHWAY CAR HESITATES LIKE IT WILL STALL OR NOT GETTING ENOUGH GAS. HAD COILS REPLACED BUT AFTER AWHILE DID SAME THING. AFRAID TO DRIVE CAR AS MAY CAUSE ACCIDENT. THIS HAS BEEN HAPPENING FOR A FEW MONTHS GOING BACK AND FORTH TO DEALER UNSUCCESSFULLY. NEED TO KNOW WHAT TO DO BEFORE SERIOUS ACCIDENT OCCURS.
Corrective Action:
WHILE DRIVING MOSTLY ON HIGHWAY CAR HESITATES LIKE IT WILL STALL OR NOT GETTING ENOUGH GAS. HAD COILS REPLACED BUT AFTER AWHILE DID SAME THING. AFRAID TO DRIVE CAR AS MAY CAUSE ACCIDENT. THIS HAS BEEN HAPPENING FOR A FEW MONTHS GOING BACK AND FORTH TO DEALER UNSUCCESSFULLY. NEED TO KNOW WHAT TO DO BEFORE SERIOUS ACCIDENT OCCURS.
Additional Notes:
WHILE DRIVING MOSTLY ON HIGHWAY CAR HESITATES LIKE IT WILL STALL OR NOT GETTING ENOUGH GAS. HAD COILS REPLACED BUT AFTER AWHILE DID SAME THING. AFRAID TO DRIVE CAR AS MAY CAUSE ACCIDENT. THIS HAS BEEN HAPPENING FOR A FEW MONTHS GOING BACK AND FORTH TO DEALER UNSUCCESSFULLY. NEED TO KNOW WHAT TO DO BEFORE SERIOUS ACCIDENT OCCURS.
Mfg Campaign: 11277423
Recall Date: Oct 31, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I BOUGHT A 2016 JEEP COMPASS BRAND NEW FROM THE DEALERSHIP. AFTER ONLY THREE YEARS (72,500 MILES), THE TRANSMISSION COMPLETELY FAILED WHILE I WAS DRIVING ON A MAJOR HIGHWAY. THE JEEP, WHICH IS A MANUAL 5 SPEED TRANSMISSION, WOULD NOT SHIFT INTO ANY GEARS. IT MADE HORRENDOUS GRINDING NOISES AS THE VEHICLE FAILED AND FAILED TO SHIFT INTO GEAR. PRIOR TO IT COMPLETELY DYING, IT WAS STALLING OUT ON ME AND SLIPPING OUT OF SECOND GEAR WHILE DRIVING IT. THIS IS A SAFETY CONCERN, NOT TO MENTION HOW DISAPPOINTING THAT A CAR WHICH IS ONLY THREE YEARS OLD WOULD HAVE A TRANSMISSION THAT COMPLETELY FAILED ON IT. THE JEEP WAS WELL-MAINTAINED AND GARAGE KEPT. IT WAS NEVER DRIVEN ANYWHERE EXCEPT MAIN ROADS AND HIGHWAYS.
Corrective Action:
I BOUGHT A 2016 JEEP COMPASS BRAND NEW FROM THE DEALERSHIP. AFTER ONLY THREE YEARS (72,500 MILES), THE TRANSMISSION COMPLETELY FAILED WHILE I WAS DRIVING ON A MAJOR HIGHWAY. THE JEEP, WHICH IS A MANUAL 5 SPEED TRANSMISSION, WOULD NOT SHIFT INTO ANY GEARS. IT MADE HORRENDOUS GRINDING NOISES AS THE VEHICLE FAILED AND FAILED TO SHIFT INTO GEAR. PRIOR TO IT COMPLETELY DYING, IT WAS STALLING OUT ON ME AND SLIPPING OUT OF SECOND GEAR WHILE DRIVING IT. THIS IS A SAFETY CONCERN, NOT TO MENTION HOW DISAPPOINTING THAT A CAR WHICH IS ONLY THREE YEARS OLD WOULD HAVE A TRANSMISSION THAT COMPLETELY FAILED ON IT. THE JEEP WAS WELL-MAINTAINED AND GARAGE KEPT. IT WAS NEVER DRIVEN ANYWHERE EXCEPT MAIN ROADS AND HIGHWAYS.
Additional Notes:
I BOUGHT A 2016 JEEP COMPASS BRAND NEW FROM THE DEALERSHIP. AFTER ONLY THREE YEARS (72,500 MILES), THE TRANSMISSION COMPLETELY FAILED WHILE I WAS DRIVING ON A MAJOR HIGHWAY. THE JEEP, WHICH IS A MANUAL 5 SPEED TRANSMISSION, WOULD NOT SHIFT INTO ANY GEARS. IT MADE HORRENDOUS GRINDING NOISES AS THE VEHICLE FAILED AND FAILED TO SHIFT INTO GEAR. PRIOR TO IT COMPLETELY DYING, IT WAS STALLING OUT ON ME AND SLIPPING OUT OF SECOND GEAR WHILE DRIVING IT. THIS IS A SAFETY CONCERN, NOT TO MENTION HOW DISAPPOINTING THAT A CAR WHICH IS ONLY THREE YEARS OLD WOULD HAVE A TRANSMISSION THAT COMPLETELY FAILED ON IT. THE JEEP WAS WELL-MAINTAINED AND GARAGE KEPT. IT WAS NEVER DRIVEN ANYWHERE EXCEPT MAIN ROADS AND HIGHWAYS.
Mfg Campaign: 11271335
Recall Date: Oct 27, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I BOUGHT A 2016 JEEP COMPASS BRAND NEW FROM THE DEALERSHIP. AFTER ONLY THREE YEARS (72,500 MILES), THE TRANSMISSION COMPLETELY FAILED WHILE I WAS DRIVING ON A MAJOR HIGHWAY. THE JEEP, WHICH IS A MANUAL 5 SPEED TRANSMISSION, WOULD NOT SHIFT INTO ANY GEARS. IT MADE HORRENDOUS GRINDING NOISES AS THE VEHICLE FAILED AND FAILED TO SHIFT INTO GEAR. PRIOR TO IT COMPLETELY DYING, IT WAS STALLING OUT ON ME AND SLIPPING OUT OF SECOND GEAR WHILE DRIVING IT. THIS IS A SAFETY CONCERN, NOT TO MENTION HOW DISAPPOINTING THAT A CAR WHICH IS ONLY THREE YEARS OLD WOULD HAVE A TRANSMISSION THAT COMPLETELY FAILED ON IT. THE JEEP WAS WELL-MAINTAINED AND GARAGE KEPT. IT WAS NEVER DRIVEN ANYWHERE EXCEPT MAIN ROADS AND HIGHWAYS.
Corrective Action:
I BOUGHT A 2016 JEEP COMPASS BRAND NEW FROM THE DEALERSHIP. AFTER ONLY THREE YEARS (72,500 MILES), THE TRANSMISSION COMPLETELY FAILED WHILE I WAS DRIVING ON A MAJOR HIGHWAY. THE JEEP, WHICH IS A MANUAL 5 SPEED TRANSMISSION, WOULD NOT SHIFT INTO ANY GEARS. IT MADE HORRENDOUS GRINDING NOISES AS THE VEHICLE FAILED AND FAILED TO SHIFT INTO GEAR. PRIOR TO IT COMPLETELY DYING, IT WAS STALLING OUT ON ME AND SLIPPING OUT OF SECOND GEAR WHILE DRIVING IT. THIS IS A SAFETY CONCERN, NOT TO MENTION HOW DISAPPOINTING THAT A CAR WHICH IS ONLY THREE YEARS OLD WOULD HAVE A TRANSMISSION THAT COMPLETELY FAILED ON IT. THE JEEP WAS WELL-MAINTAINED AND GARAGE KEPT. IT WAS NEVER DRIVEN ANYWHERE EXCEPT MAIN ROADS AND HIGHWAYS.
Additional Notes:
I BOUGHT A 2016 JEEP COMPASS BRAND NEW FROM THE DEALERSHIP. AFTER ONLY THREE YEARS (72,500 MILES), THE TRANSMISSION COMPLETELY FAILED WHILE I WAS DRIVING ON A MAJOR HIGHWAY. THE JEEP, WHICH IS A MANUAL 5 SPEED TRANSMISSION, WOULD NOT SHIFT INTO ANY GEARS. IT MADE HORRENDOUS GRINDING NOISES AS THE VEHICLE FAILED AND FAILED TO SHIFT INTO GEAR. PRIOR TO IT COMPLETELY DYING, IT WAS STALLING OUT ON ME AND SLIPPING OUT OF SECOND GEAR WHILE DRIVING IT. THIS IS A SAFETY CONCERN, NOT TO MENTION HOW DISAPPOINTING THAT A CAR WHICH IS ONLY THREE YEARS OLD WOULD HAVE A TRANSMISSION THAT COMPLETELY FAILED ON IT. THE JEEP WAS WELL-MAINTAINED AND GARAGE KEPT. IT WAS NEVER DRIVEN ANYWHERE EXCEPT MAIN ROADS AND HIGHWAYS.
Mfg Campaign: 11271335
Recall Date: Oct 27, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
DRIVERS SEAT BELT RANDOMLY UNLOCKS WHEN TRAVELING AT ANY SPEED AND ON VARIOUS ROAD SURFACES. I TRAVEL LESS THAN 2 MILES TO WORK AND TOTAL ON AVERAGE ABOUT 20 MILES/WEEK. IT HAS EVEN HAPPENED ON THE HIGHWAY WHILE GOING 65MPH (WAS NOT ADJUSTING MY POSITION OR MOVING IN ANYWAY). I PURCHASED MY 2016 COMPASS 4 MONTHS AGO, AND THIS HAS HAPPENED OVER 2 DOZEN TIMES. IT IS ALSO HAPPENING MORE FREQUENTLY. I KNOW THE SEAT BELT IS CLICKED IN PROPERLY BECAUSE THE ALARM & DASHBOARD LIGHT TURN OFF. I HOPE IT IS INVESTIGATED ASAP BEFORE IS CAUSES SERIOUS INJURY OR FATALITY. *DT CONSUMER STATED I DON'T HAVE ANY SERVICE RECORDS BECAUSE I HAVEN'T HAD IT SERVICED YET. I PURCHASED IT MID JUNE FROM BERLIN CITY IN PORTLAND WHO PERFORMED A 120 POINT INSPECTION AND SEAT BELTS WERE FOUND TO BE FINE. I WAS TRYING TO FIND OUT IF IT WAS A TREND AND IT WAS SOMETHING THAT JEEP WILL OWN AND TAKE CARE OF FIXING. *JB
Corrective Action:
DRIVERS SEAT BELT RANDOMLY UNLOCKS WHEN TRAVELING AT ANY SPEED AND ON VARIOUS ROAD SURFACES. I TRAVEL LESS THAN 2 MILES TO WORK AND TOTAL ON AVERAGE ABOUT 20 MILES/WEEK. IT HAS EVEN HAPPENED ON THE HIGHWAY WHILE GOING 65MPH (WAS NOT ADJUSTING MY POSITION OR MOVING IN ANYWAY). I PURCHASED MY 2016 COMPASS 4 MONTHS AGO, AND THIS HAS HAPPENED OVER 2 DOZEN TIMES. IT IS ALSO HAPPENING MORE FREQUENTLY. I KNOW THE SEAT BELT IS CLICKED IN PROPERLY BECAUSE THE ALARM & DASHBOARD LIGHT TURN OFF. I HOPE IT IS INVESTIGATED ASAP BEFORE IS CAUSES SERIOUS INJURY OR FATALITY. *DT CONSUMER STATED I DON'T HAVE ANY SERVICE RECORDS BECAUSE I HAVEN'T HAD IT SERVICED YET. I PURCHASED IT MID JUNE FROM BERLIN CITY IN PORTLAND WHO PERFORMED A 120 POINT INSPECTION AND SEAT BELTS WERE FOUND TO BE FINE. I WAS TRYING TO FIND OUT IF IT WAS A TREND AND IT WAS SOMETHING THAT JEEP WILL OWN AND TAKE CARE OF FIXING. *JB
Additional Notes:
DRIVERS SEAT BELT RANDOMLY UNLOCKS WHEN TRAVELING AT ANY SPEED AND ON VARIOUS ROAD SURFACES. I TRAVEL LESS THAN 2 MILES TO WORK AND TOTAL ON AVERAGE ABOUT 20 MILES/WEEK. IT HAS EVEN HAPPENED ON THE HIGHWAY WHILE GOING 65MPH (WAS NOT ADJUSTING MY POSITION OR MOVING IN ANYWAY). I PURCHASED MY 2016 COMPASS 4 MONTHS AGO, AND THIS HAS HAPPENED OVER 2 DOZEN TIMES. IT IS ALSO HAPPENING MORE FREQUENTLY. I KNOW THE SEAT BELT IS CLICKED IN PROPERLY BECAUSE THE ALARM & DASHBOARD LIGHT TURN OFF. I HOPE IT IS INVESTIGATED ASAP BEFORE IS CAUSES SERIOUS INJURY OR FATALITY. *DT CONSUMER STATED I DON'T HAVE ANY SERVICE RECORDS BECAUSE I HAVEN'T HAD IT SERVICED YET. I PURCHASED IT MID JUNE FROM BERLIN CITY IN PORTLAND WHO PERFORMED A 120 POINT INSPECTION AND SEAT BELTS WERE FOUND TO BE FINE. I WAS TRYING TO FIND OUT IF IT WAS A TREND AND IT WAS SOMETHING THAT JEEP WILL OWN AND TAKE CARE OF FIXING. *JB
Mfg Campaign: 11270347
Recall Date: Oct 23, 2019
Chrysler (fca Us, Llc)
Defect Description:
SEAT BELTS
Potential Consequences:
DRIVERS SEAT BELT RANDOMLY UNLOCKS WHEN TRAVELING AT ANY SPEED AND ON VARIOUS ROAD SURFACES. I TRAVEL LESS THAN 2 MILES TO WORK AND TOTAL ON AVERAGE ABOUT 20 MILES/WEEK. IT HAS EVEN HAPPENED ON THE HIGHWAY WHILE GOING 65MPH (WAS NOT ADJUSTING MY POSITION OR MOVING IN ANYWAY). I PURCHASED MY 2016 COMPASS 4 MONTHS AGO, AND THIS HAS HAPPENED OVER 2 DOZEN TIMES. IT IS ALSO HAPPENING MORE FREQUENTLY. I KNOW THE SEAT BELT IS CLICKED IN PROPERLY BECAUSE THE ALARM & DASHBOARD LIGHT TURN OFF. I HOPE IT IS INVESTIGATED ASAP BEFORE IS CAUSES SERIOUS INJURY OR FATALITY. *DT CONSUMER STATED I DON'T HAVE ANY SERVICE RECORDS BECAUSE I HAVEN'T HAD IT SERVICED YET. I PURCHASED IT MID JUNE FROM BERLIN CITY IN PORTLAND WHO PERFORMED A 120 POINT INSPECTION AND SEAT BELTS WERE FOUND TO BE FINE. I WAS TRYING TO FIND OUT IF IT WAS A TREND AND IT WAS SOMETHING THAT JEEP WILL OWN AND TAKE CARE OF FIXING. *JB
Corrective Action:
DRIVERS SEAT BELT RANDOMLY UNLOCKS WHEN TRAVELING AT ANY SPEED AND ON VARIOUS ROAD SURFACES. I TRAVEL LESS THAN 2 MILES TO WORK AND TOTAL ON AVERAGE ABOUT 20 MILES/WEEK. IT HAS EVEN HAPPENED ON THE HIGHWAY WHILE GOING 65MPH (WAS NOT ADJUSTING MY POSITION OR MOVING IN ANYWAY). I PURCHASED MY 2016 COMPASS 4 MONTHS AGO, AND THIS HAS HAPPENED OVER 2 DOZEN TIMES. IT IS ALSO HAPPENING MORE FREQUENTLY. I KNOW THE SEAT BELT IS CLICKED IN PROPERLY BECAUSE THE ALARM & DASHBOARD LIGHT TURN OFF. I HOPE IT IS INVESTIGATED ASAP BEFORE IS CAUSES SERIOUS INJURY OR FATALITY. *DT CONSUMER STATED I DON'T HAVE ANY SERVICE RECORDS BECAUSE I HAVEN'T HAD IT SERVICED YET. I PURCHASED IT MID JUNE FROM BERLIN CITY IN PORTLAND WHO PERFORMED A 120 POINT INSPECTION AND SEAT BELTS WERE FOUND TO BE FINE. I WAS TRYING TO FIND OUT IF IT WAS A TREND AND IT WAS SOMETHING THAT JEEP WILL OWN AND TAKE CARE OF FIXING. *JB
Additional Notes:
DRIVERS SEAT BELT RANDOMLY UNLOCKS WHEN TRAVELING AT ANY SPEED AND ON VARIOUS ROAD SURFACES. I TRAVEL LESS THAN 2 MILES TO WORK AND TOTAL ON AVERAGE ABOUT 20 MILES/WEEK. IT HAS EVEN HAPPENED ON THE HIGHWAY WHILE GOING 65MPH (WAS NOT ADJUSTING MY POSITION OR MOVING IN ANYWAY). I PURCHASED MY 2016 COMPASS 4 MONTHS AGO, AND THIS HAS HAPPENED OVER 2 DOZEN TIMES. IT IS ALSO HAPPENING MORE FREQUENTLY. I KNOW THE SEAT BELT IS CLICKED IN PROPERLY BECAUSE THE ALARM & DASHBOARD LIGHT TURN OFF. I HOPE IT IS INVESTIGATED ASAP BEFORE IS CAUSES SERIOUS INJURY OR FATALITY. *DT CONSUMER STATED I DON'T HAVE ANY SERVICE RECORDS BECAUSE I HAVEN'T HAD IT SERVICED YET. I PURCHASED IT MID JUNE FROM BERLIN CITY IN PORTLAND WHO PERFORMED A 120 POINT INSPECTION AND SEAT BELTS WERE FOUND TO BE FINE. I WAS TRYING TO FIND OUT IF IT WAS A TREND AND IT WAS SOMETHING THAT JEEP WILL OWN AND TAKE CARE OF FIXING. *JB
Mfg Campaign: 11270347
Recall Date: Oct 23, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
ETC, AIR BAG, TRACKING INDICATOR LIGHTS COME ON RANDOMLY. HAVE HAD TO GO TO JIFFY LUBE TWICE TO HAVE SENSORS RESET WITH ONE REMAINING. EVENTUALLY INDICATORS COME BACK ON AGAIN. THEY COME ON WHILE DRIVING. HARD TO GET JEEP TO MOVE, "JERKY" UNTIL I REACH 20 MPH. HAVE TO PULL OVER TO TURN CAR OFF THEN TURN BACK ON, CONTINUE FOR A MILE AND THEN REPEAT.
Corrective Action:
ETC, AIR BAG, TRACKING INDICATOR LIGHTS COME ON RANDOMLY. HAVE HAD TO GO TO JIFFY LUBE TWICE TO HAVE SENSORS RESET WITH ONE REMAINING. EVENTUALLY INDICATORS COME BACK ON AGAIN. THEY COME ON WHILE DRIVING. HARD TO GET JEEP TO MOVE, "JERKY" UNTIL I REACH 20 MPH. HAVE TO PULL OVER TO TURN CAR OFF THEN TURN BACK ON, CONTINUE FOR A MILE AND THEN REPEAT.
Additional Notes:
ETC, AIR BAG, TRACKING INDICATOR LIGHTS COME ON RANDOMLY. HAVE HAD TO GO TO JIFFY LUBE TWICE TO HAVE SENSORS RESET WITH ONE REMAINING. EVENTUALLY INDICATORS COME BACK ON AGAIN. THEY COME ON WHILE DRIVING. HARD TO GET JEEP TO MOVE, "JERKY" UNTIL I REACH 20 MPH. HAVE TO PULL OVER TO TURN CAR OFF THEN TURN BACK ON, CONTINUE FOR A MILE AND THEN REPEAT.
Mfg Campaign: 11268788
Recall Date: Oct 15, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ETC, AIR BAG, TRACKING INDICATOR LIGHTS COME ON RANDOMLY. HAVE HAD TO GO TO JIFFY LUBE TWICE TO HAVE SENSORS RESET WITH ONE REMAINING. EVENTUALLY INDICATORS COME BACK ON AGAIN. THEY COME ON WHILE DRIVING. HARD TO GET JEEP TO MOVE, "JERKY" UNTIL I REACH 20 MPH. HAVE TO PULL OVER TO TURN CAR OFF THEN TURN BACK ON, CONTINUE FOR A MILE AND THEN REPEAT.
Corrective Action:
ETC, AIR BAG, TRACKING INDICATOR LIGHTS COME ON RANDOMLY. HAVE HAD TO GO TO JIFFY LUBE TWICE TO HAVE SENSORS RESET WITH ONE REMAINING. EVENTUALLY INDICATORS COME BACK ON AGAIN. THEY COME ON WHILE DRIVING. HARD TO GET JEEP TO MOVE, "JERKY" UNTIL I REACH 20 MPH. HAVE TO PULL OVER TO TURN CAR OFF THEN TURN BACK ON, CONTINUE FOR A MILE AND THEN REPEAT.
Additional Notes:
ETC, AIR BAG, TRACKING INDICATOR LIGHTS COME ON RANDOMLY. HAVE HAD TO GO TO JIFFY LUBE TWICE TO HAVE SENSORS RESET WITH ONE REMAINING. EVENTUALLY INDICATORS COME BACK ON AGAIN. THEY COME ON WHILE DRIVING. HARD TO GET JEEP TO MOVE, "JERKY" UNTIL I REACH 20 MPH. HAVE TO PULL OVER TO TURN CAR OFF THEN TURN BACK ON, CONTINUE FOR A MILE AND THEN REPEAT.
Mfg Campaign: 11268788
Recall Date: Oct 15, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
ETC, AIR BAG, TRACKING INDICATOR LIGHTS COME ON RANDOMLY. HAVE HAD TO GO TO JIFFY LUBE TWICE TO HAVE SENSORS RESET WITH ONE REMAINING. EVENTUALLY INDICATORS COME BACK ON AGAIN. THEY COME ON WHILE DRIVING. HARD TO GET JEEP TO MOVE, "JERKY" UNTIL I REACH 20 MPH. HAVE TO PULL OVER TO TURN CAR OFF THEN TURN BACK ON, CONTINUE FOR A MILE AND THEN REPEAT.
Corrective Action:
ETC, AIR BAG, TRACKING INDICATOR LIGHTS COME ON RANDOMLY. HAVE HAD TO GO TO JIFFY LUBE TWICE TO HAVE SENSORS RESET WITH ONE REMAINING. EVENTUALLY INDICATORS COME BACK ON AGAIN. THEY COME ON WHILE DRIVING. HARD TO GET JEEP TO MOVE, "JERKY" UNTIL I REACH 20 MPH. HAVE TO PULL OVER TO TURN CAR OFF THEN TURN BACK ON, CONTINUE FOR A MILE AND THEN REPEAT.
Additional Notes:
ETC, AIR BAG, TRACKING INDICATOR LIGHTS COME ON RANDOMLY. HAVE HAD TO GO TO JIFFY LUBE TWICE TO HAVE SENSORS RESET WITH ONE REMAINING. EVENTUALLY INDICATORS COME BACK ON AGAIN. THEY COME ON WHILE DRIVING. HARD TO GET JEEP TO MOVE, "JERKY" UNTIL I REACH 20 MPH. HAVE TO PULL OVER TO TURN CAR OFF THEN TURN BACK ON, CONTINUE FOR A MILE AND THEN REPEAT.
Mfg Campaign: 11268788
Recall Date: Oct 15, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
2TO3 SECOND DELAY UPON ACCELERATION WHILE DRIVING OR STANDING! CAUSING GREAT CONCERNS ON SAFETY OPERATION OF MOTOR VEHICLE. WHILE UNDER WARRANTY, PHILLIPS JEEP,3440 S.PINE AVENUE,OCALA,FL. 34471 (352)732-7577 ; INSPECTED AND PERFORMED A PCM UPDATE ON 23SEPT19. NO CHARGE TO CUSTOMER. HOWEVER,A DELAYED ACCELERATION CAN CAUSE SERIOUS PROBLEMS IN TRAFFIC WHEN ENTERING INTERSECTION OR INTERSTATE HWY. THIS OCCURRED WHILE STANDING/STOPPED AND OR IN MOTION. VEHICLE IN QUESTION IS A 2016 JEEP COMPASS,FWD;2.0 LITER.
Corrective Action:
2TO3 SECOND DELAY UPON ACCELERATION WHILE DRIVING OR STANDING! CAUSING GREAT CONCERNS ON SAFETY OPERATION OF MOTOR VEHICLE. WHILE UNDER WARRANTY, PHILLIPS JEEP,3440 S.PINE AVENUE,OCALA,FL. 34471 (352)732-7577 ; INSPECTED AND PERFORMED A PCM UPDATE ON 23SEPT19. NO CHARGE TO CUSTOMER. HOWEVER,A DELAYED ACCELERATION CAN CAUSE SERIOUS PROBLEMS IN TRAFFIC WHEN ENTERING INTERSECTION OR INTERSTATE HWY. THIS OCCURRED WHILE STANDING/STOPPED AND OR IN MOTION. VEHICLE IN QUESTION IS A 2016 JEEP COMPASS,FWD;2.0 LITER.
Additional Notes:
2TO3 SECOND DELAY UPON ACCELERATION WHILE DRIVING OR STANDING! CAUSING GREAT CONCERNS ON SAFETY OPERATION OF MOTOR VEHICLE. WHILE UNDER WARRANTY, PHILLIPS JEEP,3440 S.PINE AVENUE,OCALA,FL. 34471 (352)732-7577 ; INSPECTED AND PERFORMED A PCM UPDATE ON 23SEPT19. NO CHARGE TO CUSTOMER. HOWEVER,A DELAYED ACCELERATION CAN CAUSE SERIOUS PROBLEMS IN TRAFFIC WHEN ENTERING INTERSECTION OR INTERSTATE HWY. THIS OCCURRED WHILE STANDING/STOPPED AND OR IN MOTION. VEHICLE IN QUESTION IS A 2016 JEEP COMPASS,FWD;2.0 LITER.
Mfg Campaign: 11257910
Recall Date: Sep 25, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
MY THROTTLE BODY SENSOR IS COMING ON AND CAUSING MY ENGINE TO BUCK AND STALL WHILE DRIVING (HAPPENS AT ANYTIME). I UNDERSTAND THERE IS A RECALL ON SOME 2016 MODELS BUT SHOULD BE ACROSS THE BOARD FOR 2016. I AM LITERALLY PAYING OUT OF POCKET FOR A KNOWN ISSUE FOR THAT YEAR.
Corrective Action:
MY THROTTLE BODY SENSOR IS COMING ON AND CAUSING MY ENGINE TO BUCK AND STALL WHILE DRIVING (HAPPENS AT ANYTIME). I UNDERSTAND THERE IS A RECALL ON SOME 2016 MODELS BUT SHOULD BE ACROSS THE BOARD FOR 2016. I AM LITERALLY PAYING OUT OF POCKET FOR A KNOWN ISSUE FOR THAT YEAR.
Additional Notes:
MY THROTTLE BODY SENSOR IS COMING ON AND CAUSING MY ENGINE TO BUCK AND STALL WHILE DRIVING (HAPPENS AT ANYTIME). I UNDERSTAND THERE IS A RECALL ON SOME 2016 MODELS BUT SHOULD BE ACROSS THE BOARD FOR 2016. I AM LITERALLY PAYING OUT OF POCKET FOR A KNOWN ISSUE FOR THAT YEAR.
Mfg Campaign: 11257760
Recall Date: Sep 24, 2019
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
ON SEPTEMBER 24, 2019 WHILE DRIVING DOWN A RESIDENTIAL STREET APPROXIMATELY 15 MPH, THE PASSENGER SIDE HEADREST DEPLOYED WITHOUT PROVOCATION. FORTUNATELY, NO PASSENGER WAS SITTING IN THE PASSENGER SEAT AT THE TIME OF DEPLOYMENT. IT MADE A REALLY LOUD NOISE WHEN IT DEPLOYED STARTLING DRIVER, CAUSING DRIVER TO SWERVE AND ALMOST CAUSED AN ACCIDENT. IT APPEARS A PIECE OF PLASTIC BROKE OFF INSIDE THE HEADREST CAUSING THE HEADREST TO DEPLOY.
Corrective Action:
ON SEPTEMBER 24, 2019 WHILE DRIVING DOWN A RESIDENTIAL STREET APPROXIMATELY 15 MPH, THE PASSENGER SIDE HEADREST DEPLOYED WITHOUT PROVOCATION. FORTUNATELY, NO PASSENGER WAS SITTING IN THE PASSENGER SEAT AT THE TIME OF DEPLOYMENT. IT MADE A REALLY LOUD NOISE WHEN IT DEPLOYED STARTLING DRIVER, CAUSING DRIVER TO SWERVE AND ALMOST CAUSED AN ACCIDENT. IT APPEARS A PIECE OF PLASTIC BROKE OFF INSIDE THE HEADREST CAUSING THE HEADREST TO DEPLOY.
Additional Notes:
ON SEPTEMBER 24, 2019 WHILE DRIVING DOWN A RESIDENTIAL STREET APPROXIMATELY 15 MPH, THE PASSENGER SIDE HEADREST DEPLOYED WITHOUT PROVOCATION. FORTUNATELY, NO PASSENGER WAS SITTING IN THE PASSENGER SEAT AT THE TIME OF DEPLOYMENT. IT MADE A REALLY LOUD NOISE WHEN IT DEPLOYED STARTLING DRIVER, CAUSING DRIVER TO SWERVE AND ALMOST CAUSED AN ACCIDENT. IT APPEARS A PIECE OF PLASTIC BROKE OFF INSIDE THE HEADREST CAUSING THE HEADREST TO DEPLOY.
Mfg Campaign: 11257887
Recall Date: Sep 24, 2019
Chrysler (fca Us, Llc)
Defect Description:
SEAT BELTS
Potential Consequences:
RANDOMLY THE CHIME WILL COME UP ALONG WITH THE SEAT BELT SIGN WHEN A PASSENGER IS IN THE FRONT SEAT WITH THE SEAT BELT ON. HAVE NOT HAD THE SEAT BELT COME OUT YET BUT WOULD NOT LIKE TO HAVE THAT HAPPEN.
Corrective Action:
RANDOMLY THE CHIME WILL COME UP ALONG WITH THE SEAT BELT SIGN WHEN A PASSENGER IS IN THE FRONT SEAT WITH THE SEAT BELT ON. HAVE NOT HAD THE SEAT BELT COME OUT YET BUT WOULD NOT LIKE TO HAVE THAT HAPPEN.
Additional Notes:
RANDOMLY THE CHIME WILL COME UP ALONG WITH THE SEAT BELT SIGN WHEN A PASSENGER IS IN THE FRONT SEAT WITH THE SEAT BELT ON. HAVE NOT HAD THE SEAT BELT COME OUT YET BUT WOULD NOT LIKE TO HAVE THAT HAPPEN.
Mfg Campaign: 11256874
Recall Date: Sep 20, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
FROM ON RAMP TO I290W. GOING 30 MPH AND ACCELERATED TO GET ON HIGHWAY AND CAR ENGINE WAS REVVING AND VEHICLE WOULD NOT GO FASTER WITH STEPPING ON GAS PEDAL. I WAS ON THE HIGHWAY AND UNABLE TO GO WITH THE FLOW OF TRAFFIC. DASH LIGHTS LIT UP AND I HAD TO GO AS BEST I COULD TO EMERGENCY LANE. I NEAR CAUSED AN ACCIDENT WITH THE ONCOMING TRAFFIC ON THE HIGHWAY
Corrective Action:
FROM ON RAMP TO I290W. GOING 30 MPH AND ACCELERATED TO GET ON HIGHWAY AND CAR ENGINE WAS REVVING AND VEHICLE WOULD NOT GO FASTER WITH STEPPING ON GAS PEDAL. I WAS ON THE HIGHWAY AND UNABLE TO GO WITH THE FLOW OF TRAFFIC. DASH LIGHTS LIT UP AND I HAD TO GO AS BEST I COULD TO EMERGENCY LANE. I NEAR CAUSED AN ACCIDENT WITH THE ONCOMING TRAFFIC ON THE HIGHWAY
Additional Notes:
FROM ON RAMP TO I290W. GOING 30 MPH AND ACCELERATED TO GET ON HIGHWAY AND CAR ENGINE WAS REVVING AND VEHICLE WOULD NOT GO FASTER WITH STEPPING ON GAS PEDAL. I WAS ON THE HIGHWAY AND UNABLE TO GO WITH THE FLOW OF TRAFFIC. DASH LIGHTS LIT UP AND I HAD TO GO AS BEST I COULD TO EMERGENCY LANE. I NEAR CAUSED AN ACCIDENT WITH THE ONCOMING TRAFFIC ON THE HIGHWAY
Mfg Campaign: 11242946
Recall Date: Aug 10, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
JEEP WILL NOT START WITH KEY. THEN I HAD TO PRESS ON GAS TO GET CAR TO START, NOW IT DOESN'T START AT ALL WITH KEY. I HAVE TO USE MY AUTOMATIC STARTER TO GET MY CAR TO START THEN PUT MY KEY IN. THIS SHOULD BE RECALLED. THIS IS NOT SAFE, AND OBVIOUSLY A JEEP PROBLEM. I HAVE RESEARCHED THIS, AND SO MANY JEEP OWNERS HAVE THIS PROBLEM.
Corrective Action:
JEEP WILL NOT START WITH KEY. THEN I HAD TO PRESS ON GAS TO GET CAR TO START, NOW IT DOESN'T START AT ALL WITH KEY. I HAVE TO USE MY AUTOMATIC STARTER TO GET MY CAR TO START THEN PUT MY KEY IN. THIS SHOULD BE RECALLED. THIS IS NOT SAFE, AND OBVIOUSLY A JEEP PROBLEM. I HAVE RESEARCHED THIS, AND SO MANY JEEP OWNERS HAVE THIS PROBLEM.
Additional Notes:
JEEP WILL NOT START WITH KEY. THEN I HAD TO PRESS ON GAS TO GET CAR TO START, NOW IT DOESN'T START AT ALL WITH KEY. I HAVE TO USE MY AUTOMATIC STARTER TO GET MY CAR TO START THEN PUT MY KEY IN. THIS SHOULD BE RECALLED. THIS IS NOT SAFE, AND OBVIOUSLY A JEEP PROBLEM. I HAVE RESEARCHED THIS, AND SO MANY JEEP OWNERS HAVE THIS PROBLEM.
Mfg Campaign: 11242735
Recall Date: Aug 9, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
JEEP WILL NOT START WITH KEY. THEN I HAD TO PRESS ON GAS TO GET CAR TO START, NOW IT DOESN'T START AT ALL WITH KEY. I HAVE TO USE MY AUTOMATIC STARTER TO GET MY CAR TO START THEN PUT MY KEY IN. THIS SHOULD BE RECALLED. THIS IS NOT SAFE, AND OBVIOUSLY A JEEP PROBLEM. I HAVE RESEARCHED THIS, AND SO MANY JEEP OWNERS HAVE THIS PROBLEM.
Corrective Action:
JEEP WILL NOT START WITH KEY. THEN I HAD TO PRESS ON GAS TO GET CAR TO START, NOW IT DOESN'T START AT ALL WITH KEY. I HAVE TO USE MY AUTOMATIC STARTER TO GET MY CAR TO START THEN PUT MY KEY IN. THIS SHOULD BE RECALLED. THIS IS NOT SAFE, AND OBVIOUSLY A JEEP PROBLEM. I HAVE RESEARCHED THIS, AND SO MANY JEEP OWNERS HAVE THIS PROBLEM.
Additional Notes:
JEEP WILL NOT START WITH KEY. THEN I HAD TO PRESS ON GAS TO GET CAR TO START, NOW IT DOESN'T START AT ALL WITH KEY. I HAVE TO USE MY AUTOMATIC STARTER TO GET MY CAR TO START THEN PUT MY KEY IN. THIS SHOULD BE RECALLED. THIS IS NOT SAFE, AND OBVIOUSLY A JEEP PROBLEM. I HAVE RESEARCHED THIS, AND SO MANY JEEP OWNERS HAVE THIS PROBLEM.
Mfg Campaign: 11242735
Recall Date: Aug 9, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
JEEP WILL NOT START WITH KEY. THEN I HAD TO PRESS ON GAS TO GET CAR TO START, NOW IT DOESN'T START AT ALL WITH KEY. I HAVE TO USE MY AUTOMATIC STARTER TO GET MY CAR TO START THEN PUT MY KEY IN. THIS SHOULD BE RECALLED. THIS IS NOT SAFE, AND OBVIOUSLY A JEEP PROBLEM. I HAVE RESEARCHED THIS, AND SO MANY JEEP OWNERS HAVE THIS PROBLEM.
Corrective Action:
JEEP WILL NOT START WITH KEY. THEN I HAD TO PRESS ON GAS TO GET CAR TO START, NOW IT DOESN'T START AT ALL WITH KEY. I HAVE TO USE MY AUTOMATIC STARTER TO GET MY CAR TO START THEN PUT MY KEY IN. THIS SHOULD BE RECALLED. THIS IS NOT SAFE, AND OBVIOUSLY A JEEP PROBLEM. I HAVE RESEARCHED THIS, AND SO MANY JEEP OWNERS HAVE THIS PROBLEM.
Additional Notes:
JEEP WILL NOT START WITH KEY. THEN I HAD TO PRESS ON GAS TO GET CAR TO START, NOW IT DOESN'T START AT ALL WITH KEY. I HAVE TO USE MY AUTOMATIC STARTER TO GET MY CAR TO START THEN PUT MY KEY IN. THIS SHOULD BE RECALLED. THIS IS NOT SAFE, AND OBVIOUSLY A JEEP PROBLEM. I HAVE RESEARCHED THIS, AND SO MANY JEEP OWNERS HAVE THIS PROBLEM.
Mfg Campaign: 11242735
Recall Date: Aug 9, 2019
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
ABOUT 3 WEEKS AGO MY CAR STARTED STALLING OUT ON ME OUT OF NOWHERE, I TOOK IT TO A MECHANIC SO THEY COULD TRY TO DIAGNOSE THE PROBLEM, THEY THOUGHT IT WAS THE BATTERY SO I BOUGHT A NEW ONE( $183). 2 DAYS LATER THE CAR STARTED STALLING OUT ON ME AGAIN WHILE DRIVING ON THE FREEWAY A COP HAD TO PUSH MY CAR OUT OF THE WAY BECAUSE I WAS BLOCKING TRAFFIC AND IN AN UNSAFE LOCATION, I HAD TO GET IT TOWED ($80) & TOOK IT TO A DIFFERENT MECHANIC TO DIAGNOSE THE PROBLEM ($198) THEY SAID MY CAR HAD A SAFETY RECALL DUE TO THE CRANKSHAFT/CAMSHAFT SENSOR THEY RECOMMENDED THAT I SHOULD TAKE IT TO THE DEALERSHIP BECAUSE THAT IS THE MANUFACTURERS FAULT AND CHRYSLER WILL FIX IT FOR FREE. WHEN I WENT TO THE DEALERSHIP THEY SAID MY CAR DOES NOT QUALIFY AND THAT I WOULD HAVE TO REDIAGNOSE MY CAR FOR $200 AND PAY $540 FOR THEM TO FIX THIS ISSUE WHICH I AM NOT AT FAULT FOR. I ASKED IF I WOULD BE ABLE TO GET A RENTAL THROUGH THEM THEY SAID I WOULD HAVE TO PAY OUT OF POCKET FOR IT. I STARTED A CASE WITH CHRYSLER ON 07/29 AND AM STILL WAITING ON THE SPECIALIST TO REVIEW THIS. I AM FRUSTRATED. EVERY DAY THAT GOES BY IS ANOTHER DAY THAT I HAVE TO FIGURE OUT HOW TO GET TO WORK WHETHER IT BE ASKING FOR A RIDE OR PAYING FOR A RENTAL OUT OF POCKET. I WOULD UNDERSTAND IF I GOT IN A WRECK AND THE SENSOR MESSED UP I WOULD PAY FOR IT MYSELF NO QUESTIONS ASKED. ALL I'M ASKING IS FOR CHRYSLER TO HONOR THE SAFETY RECALL AND FIX THIS ISSUE. IF YOU WERE IN THE SAME POSITION I'M SURE YOU WOULD BE STRESSED OUT AS WELL. THE CAR IS NOT SAFE AND HAS LEFT ME STRANDED WHILE I WAS DRIVING, NOW 4 TIMES. MY CAR IS 2016 THERE IS NO REASON THIS SHOULD BE HAPPENING!!!! ALSO, I HAVE KEPT ALL RECEIPT AND WOULD LIKE TO BE REIMBURSED FOR THE HEADACHE & UNNECESSARY CHARGES THAT THIS HAS CAUSED ME.
Corrective Action:
ABOUT 3 WEEKS AGO MY CAR STARTED STALLING OUT ON ME OUT OF NOWHERE, I TOOK IT TO A MECHANIC SO THEY COULD TRY TO DIAGNOSE THE PROBLEM, THEY THOUGHT IT WAS THE BATTERY SO I BOUGHT A NEW ONE( $183). 2 DAYS LATER THE CAR STARTED STALLING OUT ON ME AGAIN WHILE DRIVING ON THE FREEWAY A COP HAD TO PUSH MY CAR OUT OF THE WAY BECAUSE I WAS BLOCKING TRAFFIC AND IN AN UNSAFE LOCATION, I HAD TO GET IT TOWED ($80) & TOOK IT TO A DIFFERENT MECHANIC TO DIAGNOSE THE PROBLEM ($198) THEY SAID MY CAR HAD A SAFETY RECALL DUE TO THE CRANKSHAFT/CAMSHAFT SENSOR THEY RECOMMENDED THAT I SHOULD TAKE IT TO THE DEALERSHIP BECAUSE THAT IS THE MANUFACTURERS FAULT AND CHRYSLER WILL FIX IT FOR FREE. WHEN I WENT TO THE DEALERSHIP THEY SAID MY CAR DOES NOT QUALIFY AND THAT I WOULD HAVE TO REDIAGNOSE MY CAR FOR $200 AND PAY $540 FOR THEM TO FIX THIS ISSUE WHICH I AM NOT AT FAULT FOR. I ASKED IF I WOULD BE ABLE TO GET A RENTAL THROUGH THEM THEY SAID I WOULD HAVE TO PAY OUT OF POCKET FOR IT. I STARTED A CASE WITH CHRYSLER ON 07/29 AND AM STILL WAITING ON THE SPECIALIST TO REVIEW THIS. I AM FRUSTRATED. EVERY DAY THAT GOES BY IS ANOTHER DAY THAT I HAVE TO FIGURE OUT HOW TO GET TO WORK WHETHER IT BE ASKING FOR A RIDE OR PAYING FOR A RENTAL OUT OF POCKET. I WOULD UNDERSTAND IF I GOT IN A WRECK AND THE SENSOR MESSED UP I WOULD PAY FOR IT MYSELF NO QUESTIONS ASKED. ALL I'M ASKING IS FOR CHRYSLER TO HONOR THE SAFETY RECALL AND FIX THIS ISSUE. IF YOU WERE IN THE SAME POSITION I'M SURE YOU WOULD BE STRESSED OUT AS WELL. THE CAR IS NOT SAFE AND HAS LEFT ME STRANDED WHILE I WAS DRIVING, NOW 4 TIMES. MY CAR IS 2016 THERE IS NO REASON THIS SHOULD BE HAPPENING!!!! ALSO, I HAVE KEPT ALL RECEIPT AND WOULD LIKE TO BE REIMBURSED FOR THE HEADACHE & UNNECESSARY CHARGES THAT THIS HAS CAUSED ME.
Additional Notes:
ABOUT 3 WEEKS AGO MY CAR STARTED STALLING OUT ON ME OUT OF NOWHERE, I TOOK IT TO A MECHANIC SO THEY COULD TRY TO DIAGNOSE THE PROBLEM, THEY THOUGHT IT WAS THE BATTERY SO I BOUGHT A NEW ONE( $183). 2 DAYS LATER THE CAR STARTED STALLING OUT ON ME AGAIN WHILE DRIVING ON THE FREEWAY A COP HAD TO PUSH MY CAR OUT OF THE WAY BECAUSE I WAS BLOCKING TRAFFIC AND IN AN UNSAFE LOCATION, I HAD TO GET IT TOWED ($80) & TOOK IT TO A DIFFERENT MECHANIC TO DIAGNOSE THE PROBLEM ($198) THEY SAID MY CAR HAD A SAFETY RECALL DUE TO THE CRANKSHAFT/CAMSHAFT SENSOR THEY RECOMMENDED THAT I SHOULD TAKE IT TO THE DEALERSHIP BECAUSE THAT IS THE MANUFACTURERS FAULT AND CHRYSLER WILL FIX IT FOR FREE. WHEN I WENT TO THE DEALERSHIP THEY SAID MY CAR DOES NOT QUALIFY AND THAT I WOULD HAVE TO REDIAGNOSE MY CAR FOR $200 AND PAY $540 FOR THEM TO FIX THIS ISSUE WHICH I AM NOT AT FAULT FOR. I ASKED IF I WOULD BE ABLE TO GET A RENTAL THROUGH THEM THEY SAID I WOULD HAVE TO PAY OUT OF POCKET FOR IT. I STARTED A CASE WITH CHRYSLER ON 07/29 AND AM STILL WAITING ON THE SPECIALIST TO REVIEW THIS. I AM FRUSTRATED. EVERY DAY THAT GOES BY IS ANOTHER DAY THAT I HAVE TO FIGURE OUT HOW TO GET TO WORK WHETHER IT BE ASKING FOR A RIDE OR PAYING FOR A RENTAL OUT OF POCKET. I WOULD UNDERSTAND IF I GOT IN A WRECK AND THE SENSOR MESSED UP I WOULD PAY FOR IT MYSELF NO QUESTIONS ASKED. ALL I'M ASKING IS FOR CHRYSLER TO HONOR THE SAFETY RECALL AND FIX THIS ISSUE. IF YOU WERE IN THE SAME POSITION I'M SURE YOU WOULD BE STRESSED OUT AS WELL. THE CAR IS NOT SAFE AND HAS LEFT ME STRANDED WHILE I WAS DRIVING, NOW 4 TIMES. MY CAR IS 2016 THERE IS NO REASON THIS SHOULD BE HAPPENING!!!! ALSO, I HAVE KEPT ALL RECEIPT AND WOULD LIKE TO BE REIMBURSED FOR THE HEADACHE & UNNECESSARY CHARGES THAT THIS HAS CAUSED ME.
Mfg Campaign: 11241379
Recall Date: Aug 2, 2019
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
ABOUT 3 WEEKS AGO MY CAR STARTED STALLING OUT ON ME OUT OF NOWHERE, I TOOK IT TO A MECHANIC SO THEY COULD TRY TO DIAGNOSE THE PROBLEM, THEY THOUGHT IT WAS THE BATTERY SO I BOUGHT A NEW ONE( $183). 2 DAYS LATER THE CAR STARTED STALLING OUT ON ME AGAIN WHILE DRIVING ON THE FREEWAY A COP HAD TO PUSH MY CAR OUT OF THE WAY BECAUSE I WAS BLOCKING TRAFFIC AND IN AN UNSAFE LOCATION, I HAD TO GET IT TOWED ($80) & TOOK IT TO A DIFFERENT MECHANIC TO DIAGNOSE THE PROBLEM ($198) THEY SAID MY CAR HAD A SAFETY RECALL DUE TO THE CRANKSHAFT/CAMSHAFT SENSOR THEY RECOMMENDED THAT I SHOULD TAKE IT TO THE DEALERSHIP BECAUSE THAT IS THE MANUFACTURERS FAULT AND CHRYSLER WILL FIX IT FOR FREE. WHEN I WENT TO THE DEALERSHIP THEY SAID MY CAR DOES NOT QUALIFY AND THAT I WOULD HAVE TO REDIAGNOSE MY CAR FOR $200 AND PAY $540 FOR THEM TO FIX THIS ISSUE WHICH I AM NOT AT FAULT FOR. I ASKED IF I WOULD BE ABLE TO GET A RENTAL THROUGH THEM THEY SAID I WOULD HAVE TO PAY OUT OF POCKET FOR IT. I STARTED A CASE WITH CHRYSLER ON 07/29 AND AM STILL WAITING ON THE SPECIALIST TO REVIEW THIS. I AM FRUSTRATED. EVERY DAY THAT GOES BY IS ANOTHER DAY THAT I HAVE TO FIGURE OUT HOW TO GET TO WORK WHETHER IT BE ASKING FOR A RIDE OR PAYING FOR A RENTAL OUT OF POCKET. I WOULD UNDERSTAND IF I GOT IN A WRECK AND THE SENSOR MESSED UP I WOULD PAY FOR IT MYSELF NO QUESTIONS ASKED. ALL I'M ASKING IS FOR CHRYSLER TO HONOR THE SAFETY RECALL AND FIX THIS ISSUE. IF YOU WERE IN THE SAME POSITION I'M SURE YOU WOULD BE STRESSED OUT AS WELL. THE CAR IS NOT SAFE AND HAS LEFT ME STRANDED WHILE I WAS DRIVING, NOW 4 TIMES. MY CAR IS 2016 THERE IS NO REASON THIS SHOULD BE HAPPENING!!!! ALSO, I HAVE KEPT ALL RECEIPT AND WOULD LIKE TO BE REIMBURSED FOR THE HEADACHE & UNNECESSARY CHARGES THAT THIS HAS CAUSED ME.
Corrective Action:
ABOUT 3 WEEKS AGO MY CAR STARTED STALLING OUT ON ME OUT OF NOWHERE, I TOOK IT TO A MECHANIC SO THEY COULD TRY TO DIAGNOSE THE PROBLEM, THEY THOUGHT IT WAS THE BATTERY SO I BOUGHT A NEW ONE( $183). 2 DAYS LATER THE CAR STARTED STALLING OUT ON ME AGAIN WHILE DRIVING ON THE FREEWAY A COP HAD TO PUSH MY CAR OUT OF THE WAY BECAUSE I WAS BLOCKING TRAFFIC AND IN AN UNSAFE LOCATION, I HAD TO GET IT TOWED ($80) & TOOK IT TO A DIFFERENT MECHANIC TO DIAGNOSE THE PROBLEM ($198) THEY SAID MY CAR HAD A SAFETY RECALL DUE TO THE CRANKSHAFT/CAMSHAFT SENSOR THEY RECOMMENDED THAT I SHOULD TAKE IT TO THE DEALERSHIP BECAUSE THAT IS THE MANUFACTURERS FAULT AND CHRYSLER WILL FIX IT FOR FREE. WHEN I WENT TO THE DEALERSHIP THEY SAID MY CAR DOES NOT QUALIFY AND THAT I WOULD HAVE TO REDIAGNOSE MY CAR FOR $200 AND PAY $540 FOR THEM TO FIX THIS ISSUE WHICH I AM NOT AT FAULT FOR. I ASKED IF I WOULD BE ABLE TO GET A RENTAL THROUGH THEM THEY SAID I WOULD HAVE TO PAY OUT OF POCKET FOR IT. I STARTED A CASE WITH CHRYSLER ON 07/29 AND AM STILL WAITING ON THE SPECIALIST TO REVIEW THIS. I AM FRUSTRATED. EVERY DAY THAT GOES BY IS ANOTHER DAY THAT I HAVE TO FIGURE OUT HOW TO GET TO WORK WHETHER IT BE ASKING FOR A RIDE OR PAYING FOR A RENTAL OUT OF POCKET. I WOULD UNDERSTAND IF I GOT IN A WRECK AND THE SENSOR MESSED UP I WOULD PAY FOR IT MYSELF NO QUESTIONS ASKED. ALL I'M ASKING IS FOR CHRYSLER TO HONOR THE SAFETY RECALL AND FIX THIS ISSUE. IF YOU WERE IN THE SAME POSITION I'M SURE YOU WOULD BE STRESSED OUT AS WELL. THE CAR IS NOT SAFE AND HAS LEFT ME STRANDED WHILE I WAS DRIVING, NOW 4 TIMES. MY CAR IS 2016 THERE IS NO REASON THIS SHOULD BE HAPPENING!!!! ALSO, I HAVE KEPT ALL RECEIPT AND WOULD LIKE TO BE REIMBURSED FOR THE HEADACHE & UNNECESSARY CHARGES THAT THIS HAS CAUSED ME.
Additional Notes:
ABOUT 3 WEEKS AGO MY CAR STARTED STALLING OUT ON ME OUT OF NOWHERE, I TOOK IT TO A MECHANIC SO THEY COULD TRY TO DIAGNOSE THE PROBLEM, THEY THOUGHT IT WAS THE BATTERY SO I BOUGHT A NEW ONE( $183). 2 DAYS LATER THE CAR STARTED STALLING OUT ON ME AGAIN WHILE DRIVING ON THE FREEWAY A COP HAD TO PUSH MY CAR OUT OF THE WAY BECAUSE I WAS BLOCKING TRAFFIC AND IN AN UNSAFE LOCATION, I HAD TO GET IT TOWED ($80) & TOOK IT TO A DIFFERENT MECHANIC TO DIAGNOSE THE PROBLEM ($198) THEY SAID MY CAR HAD A SAFETY RECALL DUE TO THE CRANKSHAFT/CAMSHAFT SENSOR THEY RECOMMENDED THAT I SHOULD TAKE IT TO THE DEALERSHIP BECAUSE THAT IS THE MANUFACTURERS FAULT AND CHRYSLER WILL FIX IT FOR FREE. WHEN I WENT TO THE DEALERSHIP THEY SAID MY CAR DOES NOT QUALIFY AND THAT I WOULD HAVE TO REDIAGNOSE MY CAR FOR $200 AND PAY $540 FOR THEM TO FIX THIS ISSUE WHICH I AM NOT AT FAULT FOR. I ASKED IF I WOULD BE ABLE TO GET A RENTAL THROUGH THEM THEY SAID I WOULD HAVE TO PAY OUT OF POCKET FOR IT. I STARTED A CASE WITH CHRYSLER ON 07/29 AND AM STILL WAITING ON THE SPECIALIST TO REVIEW THIS. I AM FRUSTRATED. EVERY DAY THAT GOES BY IS ANOTHER DAY THAT I HAVE TO FIGURE OUT HOW TO GET TO WORK WHETHER IT BE ASKING FOR A RIDE OR PAYING FOR A RENTAL OUT OF POCKET. I WOULD UNDERSTAND IF I GOT IN A WRECK AND THE SENSOR MESSED UP I WOULD PAY FOR IT MYSELF NO QUESTIONS ASKED. ALL I'M ASKING IS FOR CHRYSLER TO HONOR THE SAFETY RECALL AND FIX THIS ISSUE. IF YOU WERE IN THE SAME POSITION I'M SURE YOU WOULD BE STRESSED OUT AS WELL. THE CAR IS NOT SAFE AND HAS LEFT ME STRANDED WHILE I WAS DRIVING, NOW 4 TIMES. MY CAR IS 2016 THERE IS NO REASON THIS SHOULD BE HAPPENING!!!! ALSO, I HAVE KEPT ALL RECEIPT AND WOULD LIKE TO BE REIMBURSED FOR THE HEADACHE & UNNECESSARY CHARGES THAT THIS HAS CAUSED ME.
Mfg Campaign: 11241379
Recall Date: Aug 2, 2019
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