Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 01C
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V99
Recall Date: Aug 29, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V63
Recall Date: Jun 13, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V31
Recall Date: Mar 28, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UC4
Recall Date: Dec 20, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UA9
Recall Date: Oct 19, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U86
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U85
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U52
Recall Date: May 25, 2018
Consumer Complaints
1.9K ComplaintsChrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, WHETHER IN FIRST OR SECOND GEAR, THE VEHICLE STEERED LEFT UNINTENTIONALLY. THE VEHICLE WAS TAKEN TO BLAKE FULENWIDER CHRYSLER DODGE JEEP RAM BEEVILLE (3000 N SAINT MARYS STREET, BEEVILLE, TX 78102, (361) 371-4126) WHERE THE CONTACT WAS INFORMED THAT THE ALIGNMENT WAS OFF. THE VEHICLE WAS CURRENTLY AT THE DEALER FOR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,010. *TT CONSUMER STATED ALIGNMENT WAS DONE BUT STEERING STILL PULLS TO THE LEFT. UPDATED 11/29/18*JB
Corrective Action:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, WHETHER IN FIRST OR SECOND GEAR, THE VEHICLE STEERED LEFT UNINTENTIONALLY. THE VEHICLE WAS TAKEN TO BLAKE FULENWIDER CHRYSLER DODGE JEEP RAM BEEVILLE (3000 N SAINT MARYS STREET, BEEVILLE, TX 78102, (361) 371-4126) WHERE THE CONTACT WAS INFORMED THAT THE ALIGNMENT WAS OFF. THE VEHICLE WAS CURRENTLY AT THE DEALER FOR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,010. *TT CONSUMER STATED ALIGNMENT WAS DONE BUT STEERING STILL PULLS TO THE LEFT. UPDATED 11/29/18*JB
Additional Notes:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, WHETHER IN FIRST OR SECOND GEAR, THE VEHICLE STEERED LEFT UNINTENTIONALLY. THE VEHICLE WAS TAKEN TO BLAKE FULENWIDER CHRYSLER DODGE JEEP RAM BEEVILLE (3000 N SAINT MARYS STREET, BEEVILLE, TX 78102, (361) 371-4126) WHERE THE CONTACT WAS INFORMED THAT THE ALIGNMENT WAS OFF. THE VEHICLE WAS CURRENTLY AT THE DEALER FOR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,010. *TT CONSUMER STATED ALIGNMENT WAS DONE BUT STEERING STILL PULLS TO THE LEFT. UPDATED 11/29/18*JB
Mfg Campaign: 11133553
Recall Date: Oct 5, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING 15 MPH, THE VEHICLE STALLED AND THE BATTERY WARNING INDICATOR ILLUMINATED. AFTER A FEW MINUTES, THE VEHICLE WAS ABLE TO BE RESTARTED AND DROVE NORMALLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,900.
Corrective Action:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING 15 MPH, THE VEHICLE STALLED AND THE BATTERY WARNING INDICATOR ILLUMINATED. AFTER A FEW MINUTES, THE VEHICLE WAS ABLE TO BE RESTARTED AND DROVE NORMALLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,900.
Additional Notes:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING 15 MPH, THE VEHICLE STALLED AND THE BATTERY WARNING INDICATOR ILLUMINATED. AFTER A FEW MINUTES, THE VEHICLE WAS ABLE TO BE RESTARTED AND DROVE NORMALLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,900.
Mfg Campaign: 11133566
Recall Date: Oct 5, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING 15 MPH, THE VEHICLE STALLED AND THE BATTERY WARNING INDICATOR ILLUMINATED. AFTER A FEW MINUTES, THE VEHICLE WAS ABLE TO BE RESTARTED AND DROVE NORMALLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,900.
Corrective Action:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING 15 MPH, THE VEHICLE STALLED AND THE BATTERY WARNING INDICATOR ILLUMINATED. AFTER A FEW MINUTES, THE VEHICLE WAS ABLE TO BE RESTARTED AND DROVE NORMALLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,900.
Additional Notes:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING 15 MPH, THE VEHICLE STALLED AND THE BATTERY WARNING INDICATOR ILLUMINATED. AFTER A FEW MINUTES, THE VEHICLE WAS ABLE TO BE RESTARTED AND DROVE NORMALLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,900.
Mfg Campaign: 11133566
Recall Date: Oct 5, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE SHUT OFF WHILE TURNING ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO RED RIVER DODGE CHRYSLER JEEP (1060 HEBER SPRINGS RD, HEBER SPRINGS, AR 72543, (501) 362-5831) AND THEY FOUND NO FAILURE WITH THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY WOULD WAIT UNTIL THEY HEARD BACK FROM THE DEALER. THE FAILURE MILEAGE WAS 280.
Corrective Action:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE SHUT OFF WHILE TURNING ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO RED RIVER DODGE CHRYSLER JEEP (1060 HEBER SPRINGS RD, HEBER SPRINGS, AR 72543, (501) 362-5831) AND THEY FOUND NO FAILURE WITH THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY WOULD WAIT UNTIL THEY HEARD BACK FROM THE DEALER. THE FAILURE MILEAGE WAS 280.
Additional Notes:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE SHUT OFF WHILE TURNING ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO RED RIVER DODGE CHRYSLER JEEP (1060 HEBER SPRINGS RD, HEBER SPRINGS, AR 72543, (501) 362-5831) AND THEY FOUND NO FAILURE WITH THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY WOULD WAIT UNTIL THEY HEARD BACK FROM THE DEALER. THE FAILURE MILEAGE WAS 280.
Mfg Campaign: 11133288
Recall Date: Oct 4, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I WAS AT A STOP WAITING TO MAKE A LEFT HAND TURN, WHEN I SAW AN OPENING TO TURN I ACCELERATED, TURNED THE WHEEL AND HAD JUST BARELY CLEARED THE ONCOMING TRAFFIC WHEN MY CAR STOPPED ACCELERATING AND MY ENGINE CUT ENTIRELY. I COASTED THROUGH THE REST OF THE TURN WITH NO POWER JUST BARELY AVOIDING BEING HIT. I LOOKED AT THE DASH AND SAW MY BATTERY LIGHT FLASHING AND MY INFO CENTER DISPLAYING THE MESSAGE YOU SEE WHEN YOU FIRST ENTER YOUR CAR "TO START ENGINE PUT FOOT ON BRAKE AND PRESS START BUTTON" (OR SOME VARIATION OF THIS PHRASE, I CAN'T QUOTE IT VERBATIM). IT HAD STALLED. I TURNED THE CAR BACK ON, CALLED THE DEALERSHIP AND THEY IMMEDIATELY SENT SOMEONE TO PICK IT UP. I HAVE OWNED MY BRAND NEW CAR FOR 11 DAYS AND HAVE ONLY 700 MILES ON IT. THE DEALERSHIP CANNOT FIND ANYTHING WRONG WITH MY CAR, CANNOT RECREATE THE SITUATION AND THERE IS NO APPARENT RECALL ON MY CAR'S YEAR. THERE IS, HOWEVER; A RECALL ON THE MODEL. FCA'S ADVANCED COMMUNICATION FOR RECALL U87 ON 8/16/18 DOES LIST MY MODEL YEAR AND THE ORIGINAL DOCUMENTATION FOR NHTSA'S 18V-524 DOES AS WELL. THE ACTUAL RECALL DOES NOT. I'M CONCERNED AS THIS RECALL DOCUMENTS AN ISSUE WITH THE POWERTRAIN CONTROL MODULE (PCM) THAT "MAY HAVE BEEN MANUFACTURED WITH A SUSPECT VOLTAGE REGULATOR CHIP ON THE ELECTRONIC CIRCUIT BOARD. IF THE PCM FAILS, THE CUSTOMER MAY EXPERIENCE A NO-START, A START-AND-IMMEDIATE STALL CONDITION, OR AN ENGINE STALL WHILE DRIVING". THAT IS AN EXACT QUOTE FROM THE FCA COMMUNICATION ON 8/16/18 WHICH LISTS MY MODEL & YEAR. THE DEALER IS UNABLE TO ADDRESS THIS THOUGH AS THE RECALL DOES NOT. ITS CLEAR TO ME THIS IS THE ISSUE BUT THIS SMALL EXCLUSION OF MY MODEL YEAR LEAVES MY DEALERSHIP WITH THEIR HANDS TIED AND ME WITH A POTENTIALLY UNSAFE CAR.
Corrective Action:
I WAS AT A STOP WAITING TO MAKE A LEFT HAND TURN, WHEN I SAW AN OPENING TO TURN I ACCELERATED, TURNED THE WHEEL AND HAD JUST BARELY CLEARED THE ONCOMING TRAFFIC WHEN MY CAR STOPPED ACCELERATING AND MY ENGINE CUT ENTIRELY. I COASTED THROUGH THE REST OF THE TURN WITH NO POWER JUST BARELY AVOIDING BEING HIT. I LOOKED AT THE DASH AND SAW MY BATTERY LIGHT FLASHING AND MY INFO CENTER DISPLAYING THE MESSAGE YOU SEE WHEN YOU FIRST ENTER YOUR CAR "TO START ENGINE PUT FOOT ON BRAKE AND PRESS START BUTTON" (OR SOME VARIATION OF THIS PHRASE, I CAN'T QUOTE IT VERBATIM). IT HAD STALLED. I TURNED THE CAR BACK ON, CALLED THE DEALERSHIP AND THEY IMMEDIATELY SENT SOMEONE TO PICK IT UP. I HAVE OWNED MY BRAND NEW CAR FOR 11 DAYS AND HAVE ONLY 700 MILES ON IT. THE DEALERSHIP CANNOT FIND ANYTHING WRONG WITH MY CAR, CANNOT RECREATE THE SITUATION AND THERE IS NO APPARENT RECALL ON MY CAR'S YEAR. THERE IS, HOWEVER; A RECALL ON THE MODEL. FCA'S ADVANCED COMMUNICATION FOR RECALL U87 ON 8/16/18 DOES LIST MY MODEL YEAR AND THE ORIGINAL DOCUMENTATION FOR NHTSA'S 18V-524 DOES AS WELL. THE ACTUAL RECALL DOES NOT. I'M CONCERNED AS THIS RECALL DOCUMENTS AN ISSUE WITH THE POWERTRAIN CONTROL MODULE (PCM) THAT "MAY HAVE BEEN MANUFACTURED WITH A SUSPECT VOLTAGE REGULATOR CHIP ON THE ELECTRONIC CIRCUIT BOARD. IF THE PCM FAILS, THE CUSTOMER MAY EXPERIENCE A NO-START, A START-AND-IMMEDIATE STALL CONDITION, OR AN ENGINE STALL WHILE DRIVING". THAT IS AN EXACT QUOTE FROM THE FCA COMMUNICATION ON 8/16/18 WHICH LISTS MY MODEL & YEAR. THE DEALER IS UNABLE TO ADDRESS THIS THOUGH AS THE RECALL DOES NOT. ITS CLEAR TO ME THIS IS THE ISSUE BUT THIS SMALL EXCLUSION OF MY MODEL YEAR LEAVES MY DEALERSHIP WITH THEIR HANDS TIED AND ME WITH A POTENTIALLY UNSAFE CAR.
Additional Notes:
I WAS AT A STOP WAITING TO MAKE A LEFT HAND TURN, WHEN I SAW AN OPENING TO TURN I ACCELERATED, TURNED THE WHEEL AND HAD JUST BARELY CLEARED THE ONCOMING TRAFFIC WHEN MY CAR STOPPED ACCELERATING AND MY ENGINE CUT ENTIRELY. I COASTED THROUGH THE REST OF THE TURN WITH NO POWER JUST BARELY AVOIDING BEING HIT. I LOOKED AT THE DASH AND SAW MY BATTERY LIGHT FLASHING AND MY INFO CENTER DISPLAYING THE MESSAGE YOU SEE WHEN YOU FIRST ENTER YOUR CAR "TO START ENGINE PUT FOOT ON BRAKE AND PRESS START BUTTON" (OR SOME VARIATION OF THIS PHRASE, I CAN'T QUOTE IT VERBATIM). IT HAD STALLED. I TURNED THE CAR BACK ON, CALLED THE DEALERSHIP AND THEY IMMEDIATELY SENT SOMEONE TO PICK IT UP. I HAVE OWNED MY BRAND NEW CAR FOR 11 DAYS AND HAVE ONLY 700 MILES ON IT. THE DEALERSHIP CANNOT FIND ANYTHING WRONG WITH MY CAR, CANNOT RECREATE THE SITUATION AND THERE IS NO APPARENT RECALL ON MY CAR'S YEAR. THERE IS, HOWEVER; A RECALL ON THE MODEL. FCA'S ADVANCED COMMUNICATION FOR RECALL U87 ON 8/16/18 DOES LIST MY MODEL YEAR AND THE ORIGINAL DOCUMENTATION FOR NHTSA'S 18V-524 DOES AS WELL. THE ACTUAL RECALL DOES NOT. I'M CONCERNED AS THIS RECALL DOCUMENTS AN ISSUE WITH THE POWERTRAIN CONTROL MODULE (PCM) THAT "MAY HAVE BEEN MANUFACTURED WITH A SUSPECT VOLTAGE REGULATOR CHIP ON THE ELECTRONIC CIRCUIT BOARD. IF THE PCM FAILS, THE CUSTOMER MAY EXPERIENCE A NO-START, A START-AND-IMMEDIATE STALL CONDITION, OR AN ENGINE STALL WHILE DRIVING". THAT IS AN EXACT QUOTE FROM THE FCA COMMUNICATION ON 8/16/18 WHICH LISTS MY MODEL & YEAR. THE DEALER IS UNABLE TO ADDRESS THIS THOUGH AS THE RECALL DOES NOT. ITS CLEAR TO ME THIS IS THE ISSUE BUT THIS SMALL EXCLUSION OF MY MODEL YEAR LEAVES MY DEALERSHIP WITH THEIR HANDS TIED AND ME WITH A POTENTIALLY UNSAFE CAR.
Mfg Campaign: 11132238
Recall Date: Sep 29, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I WAS AT A STOP WAITING TO MAKE A LEFT HAND TURN, WHEN I SAW AN OPENING TO TURN I ACCELERATED, TURNED THE WHEEL AND HAD JUST BARELY CLEARED THE ONCOMING TRAFFIC WHEN MY CAR STOPPED ACCELERATING AND MY ENGINE CUT ENTIRELY. I COASTED THROUGH THE REST OF THE TURN WITH NO POWER JUST BARELY AVOIDING BEING HIT. I LOOKED AT THE DASH AND SAW MY BATTERY LIGHT FLASHING AND MY INFO CENTER DISPLAYING THE MESSAGE YOU SEE WHEN YOU FIRST ENTER YOUR CAR "TO START ENGINE PUT FOOT ON BRAKE AND PRESS START BUTTON" (OR SOME VARIATION OF THIS PHRASE, I CAN'T QUOTE IT VERBATIM). IT HAD STALLED. I TURNED THE CAR BACK ON, CALLED THE DEALERSHIP AND THEY IMMEDIATELY SENT SOMEONE TO PICK IT UP. I HAVE OWNED MY BRAND NEW CAR FOR 11 DAYS AND HAVE ONLY 700 MILES ON IT. THE DEALERSHIP CANNOT FIND ANYTHING WRONG WITH MY CAR, CANNOT RECREATE THE SITUATION AND THERE IS NO APPARENT RECALL ON MY CAR'S YEAR. THERE IS, HOWEVER; A RECALL ON THE MODEL. FCA'S ADVANCED COMMUNICATION FOR RECALL U87 ON 8/16/18 DOES LIST MY MODEL YEAR AND THE ORIGINAL DOCUMENTATION FOR NHTSA'S 18V-524 DOES AS WELL. THE ACTUAL RECALL DOES NOT. I'M CONCERNED AS THIS RECALL DOCUMENTS AN ISSUE WITH THE POWERTRAIN CONTROL MODULE (PCM) THAT "MAY HAVE BEEN MANUFACTURED WITH A SUSPECT VOLTAGE REGULATOR CHIP ON THE ELECTRONIC CIRCUIT BOARD. IF THE PCM FAILS, THE CUSTOMER MAY EXPERIENCE A NO-START, A START-AND-IMMEDIATE STALL CONDITION, OR AN ENGINE STALL WHILE DRIVING". THAT IS AN EXACT QUOTE FROM THE FCA COMMUNICATION ON 8/16/18 WHICH LISTS MY MODEL & YEAR. THE DEALER IS UNABLE TO ADDRESS THIS THOUGH AS THE RECALL DOES NOT. ITS CLEAR TO ME THIS IS THE ISSUE BUT THIS SMALL EXCLUSION OF MY MODEL YEAR LEAVES MY DEALERSHIP WITH THEIR HANDS TIED AND ME WITH A POTENTIALLY UNSAFE CAR.
Corrective Action:
I WAS AT A STOP WAITING TO MAKE A LEFT HAND TURN, WHEN I SAW AN OPENING TO TURN I ACCELERATED, TURNED THE WHEEL AND HAD JUST BARELY CLEARED THE ONCOMING TRAFFIC WHEN MY CAR STOPPED ACCELERATING AND MY ENGINE CUT ENTIRELY. I COASTED THROUGH THE REST OF THE TURN WITH NO POWER JUST BARELY AVOIDING BEING HIT. I LOOKED AT THE DASH AND SAW MY BATTERY LIGHT FLASHING AND MY INFO CENTER DISPLAYING THE MESSAGE YOU SEE WHEN YOU FIRST ENTER YOUR CAR "TO START ENGINE PUT FOOT ON BRAKE AND PRESS START BUTTON" (OR SOME VARIATION OF THIS PHRASE, I CAN'T QUOTE IT VERBATIM). IT HAD STALLED. I TURNED THE CAR BACK ON, CALLED THE DEALERSHIP AND THEY IMMEDIATELY SENT SOMEONE TO PICK IT UP. I HAVE OWNED MY BRAND NEW CAR FOR 11 DAYS AND HAVE ONLY 700 MILES ON IT. THE DEALERSHIP CANNOT FIND ANYTHING WRONG WITH MY CAR, CANNOT RECREATE THE SITUATION AND THERE IS NO APPARENT RECALL ON MY CAR'S YEAR. THERE IS, HOWEVER; A RECALL ON THE MODEL. FCA'S ADVANCED COMMUNICATION FOR RECALL U87 ON 8/16/18 DOES LIST MY MODEL YEAR AND THE ORIGINAL DOCUMENTATION FOR NHTSA'S 18V-524 DOES AS WELL. THE ACTUAL RECALL DOES NOT. I'M CONCERNED AS THIS RECALL DOCUMENTS AN ISSUE WITH THE POWERTRAIN CONTROL MODULE (PCM) THAT "MAY HAVE BEEN MANUFACTURED WITH A SUSPECT VOLTAGE REGULATOR CHIP ON THE ELECTRONIC CIRCUIT BOARD. IF THE PCM FAILS, THE CUSTOMER MAY EXPERIENCE A NO-START, A START-AND-IMMEDIATE STALL CONDITION, OR AN ENGINE STALL WHILE DRIVING". THAT IS AN EXACT QUOTE FROM THE FCA COMMUNICATION ON 8/16/18 WHICH LISTS MY MODEL & YEAR. THE DEALER IS UNABLE TO ADDRESS THIS THOUGH AS THE RECALL DOES NOT. ITS CLEAR TO ME THIS IS THE ISSUE BUT THIS SMALL EXCLUSION OF MY MODEL YEAR LEAVES MY DEALERSHIP WITH THEIR HANDS TIED AND ME WITH A POTENTIALLY UNSAFE CAR.
Additional Notes:
I WAS AT A STOP WAITING TO MAKE A LEFT HAND TURN, WHEN I SAW AN OPENING TO TURN I ACCELERATED, TURNED THE WHEEL AND HAD JUST BARELY CLEARED THE ONCOMING TRAFFIC WHEN MY CAR STOPPED ACCELERATING AND MY ENGINE CUT ENTIRELY. I COASTED THROUGH THE REST OF THE TURN WITH NO POWER JUST BARELY AVOIDING BEING HIT. I LOOKED AT THE DASH AND SAW MY BATTERY LIGHT FLASHING AND MY INFO CENTER DISPLAYING THE MESSAGE YOU SEE WHEN YOU FIRST ENTER YOUR CAR "TO START ENGINE PUT FOOT ON BRAKE AND PRESS START BUTTON" (OR SOME VARIATION OF THIS PHRASE, I CAN'T QUOTE IT VERBATIM). IT HAD STALLED. I TURNED THE CAR BACK ON, CALLED THE DEALERSHIP AND THEY IMMEDIATELY SENT SOMEONE TO PICK IT UP. I HAVE OWNED MY BRAND NEW CAR FOR 11 DAYS AND HAVE ONLY 700 MILES ON IT. THE DEALERSHIP CANNOT FIND ANYTHING WRONG WITH MY CAR, CANNOT RECREATE THE SITUATION AND THERE IS NO APPARENT RECALL ON MY CAR'S YEAR. THERE IS, HOWEVER; A RECALL ON THE MODEL. FCA'S ADVANCED COMMUNICATION FOR RECALL U87 ON 8/16/18 DOES LIST MY MODEL YEAR AND THE ORIGINAL DOCUMENTATION FOR NHTSA'S 18V-524 DOES AS WELL. THE ACTUAL RECALL DOES NOT. I'M CONCERNED AS THIS RECALL DOCUMENTS AN ISSUE WITH THE POWERTRAIN CONTROL MODULE (PCM) THAT "MAY HAVE BEEN MANUFACTURED WITH A SUSPECT VOLTAGE REGULATOR CHIP ON THE ELECTRONIC CIRCUIT BOARD. IF THE PCM FAILS, THE CUSTOMER MAY EXPERIENCE A NO-START, A START-AND-IMMEDIATE STALL CONDITION, OR AN ENGINE STALL WHILE DRIVING". THAT IS AN EXACT QUOTE FROM THE FCA COMMUNICATION ON 8/16/18 WHICH LISTS MY MODEL & YEAR. THE DEALER IS UNABLE TO ADDRESS THIS THOUGH AS THE RECALL DOES NOT. ITS CLEAR TO ME THIS IS THE ISSUE BUT THIS SMALL EXCLUSION OF MY MODEL YEAR LEAVES MY DEALERSHIP WITH THEIR HANDS TIED AND ME WITH A POTENTIALLY UNSAFE CAR.
Mfg Campaign: 11132238
Recall Date: Sep 29, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
VEHICLE STALLS NO RE-START TRAVELING 80 MPH ON INTERSTATE. COMPLETE STALL DEAD STICK , NO DASH LIGHTS , NO POWER.!!! COAST TO STOP NO RE-START. DEAD
Corrective Action:
VEHICLE STALLS NO RE-START TRAVELING 80 MPH ON INTERSTATE. COMPLETE STALL DEAD STICK , NO DASH LIGHTS , NO POWER.!!! COAST TO STOP NO RE-START. DEAD
Additional Notes:
VEHICLE STALLS NO RE-START TRAVELING 80 MPH ON INTERSTATE. COMPLETE STALL DEAD STICK , NO DASH LIGHTS , NO POWER.!!! COAST TO STOP NO RE-START. DEAD
Mfg Campaign: 11132165
Recall Date: Sep 28, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
VEHICLE STALLS NO RE-START TRAVELING 80 MPH ON INTERSTATE. COMPLETE STALL DEAD STICK , NO DASH LIGHTS , NO POWER.!!! COAST TO STOP NO RE-START. DEAD
Corrective Action:
VEHICLE STALLS NO RE-START TRAVELING 80 MPH ON INTERSTATE. COMPLETE STALL DEAD STICK , NO DASH LIGHTS , NO POWER.!!! COAST TO STOP NO RE-START. DEAD
Additional Notes:
VEHICLE STALLS NO RE-START TRAVELING 80 MPH ON INTERSTATE. COMPLETE STALL DEAD STICK , NO DASH LIGHTS , NO POWER.!!! COAST TO STOP NO RE-START. DEAD
Mfg Campaign: 11132165
Recall Date: Sep 28, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
VEHICLE STALLS NO RE-START TRAVELING 80 MPH ON INTERSTATE. COMPLETE STALL DEAD STICK , NO DASH LIGHTS , NO POWER.!!! COAST TO STOP NO RE-START. DEAD
Corrective Action:
VEHICLE STALLS NO RE-START TRAVELING 80 MPH ON INTERSTATE. COMPLETE STALL DEAD STICK , NO DASH LIGHTS , NO POWER.!!! COAST TO STOP NO RE-START. DEAD
Additional Notes:
VEHICLE STALLS NO RE-START TRAVELING 80 MPH ON INTERSTATE. COMPLETE STALL DEAD STICK , NO DASH LIGHTS , NO POWER.!!! COAST TO STOP NO RE-START. DEAD
Mfg Campaign: 11132165
Recall Date: Sep 28, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE DRIVING DOWN THE ROAD THE BATTERY LIGHT CAME ON FOLLOWED BY THE ETC LIGHT THEN THE VEHICLE DIED WITHOUT ANY OTHER WARNING
Corrective Action:
WHILE DRIVING DOWN THE ROAD THE BATTERY LIGHT CAME ON FOLLOWED BY THE ETC LIGHT THEN THE VEHICLE DIED WITHOUT ANY OTHER WARNING
Additional Notes:
WHILE DRIVING DOWN THE ROAD THE BATTERY LIGHT CAME ON FOLLOWED BY THE ETC LIGHT THEN THE VEHICLE DIED WITHOUT ANY OTHER WARNING
Mfg Campaign: 11132027
Recall Date: Sep 27, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I WAS DRIVING DOWN THE STREET AND ALL THE SUDDEN MY CAR JUST SHUT OFF. I HAD NO CONTROL OVER THE VEHICLE AT ALL. THEN IT STARTED DRIVING BACKWARDS AS IT WAS IN DRIVE. I COULDN'T NOT GET IT TO GO INTO PARK AND IT TOOK A MINUTE OR 2 TO GET IT INTO PARK. THE. THE DASH TOLD ME TO TURN THE CAR BACK ON AND IT WOULDN'T TURN BACK ON AT FIRST. THIS IS THE SECOND TIME THIS HAS HAPPENED TO ME. THE VEHICLE WAS MOVING AND JUST ALL THE SUDDEN TURNED OFF. I WENT AND CHECKED THE OIL AFTER READING ABOUT THIS WITH OTHER CUSTOMERS AND I HAD NO OIL IN MY CAR.
Corrective Action:
I WAS DRIVING DOWN THE STREET AND ALL THE SUDDEN MY CAR JUST SHUT OFF. I HAD NO CONTROL OVER THE VEHICLE AT ALL. THEN IT STARTED DRIVING BACKWARDS AS IT WAS IN DRIVE. I COULDN'T NOT GET IT TO GO INTO PARK AND IT TOOK A MINUTE OR 2 TO GET IT INTO PARK. THE. THE DASH TOLD ME TO TURN THE CAR BACK ON AND IT WOULDN'T TURN BACK ON AT FIRST. THIS IS THE SECOND TIME THIS HAS HAPPENED TO ME. THE VEHICLE WAS MOVING AND JUST ALL THE SUDDEN TURNED OFF. I WENT AND CHECKED THE OIL AFTER READING ABOUT THIS WITH OTHER CUSTOMERS AND I HAD NO OIL IN MY CAR.
Additional Notes:
I WAS DRIVING DOWN THE STREET AND ALL THE SUDDEN MY CAR JUST SHUT OFF. I HAD NO CONTROL OVER THE VEHICLE AT ALL. THEN IT STARTED DRIVING BACKWARDS AS IT WAS IN DRIVE. I COULDN'T NOT GET IT TO GO INTO PARK AND IT TOOK A MINUTE OR 2 TO GET IT INTO PARK. THE. THE DASH TOLD ME TO TURN THE CAR BACK ON AND IT WOULDN'T TURN BACK ON AT FIRST. THIS IS THE SECOND TIME THIS HAS HAPPENED TO ME. THE VEHICLE WAS MOVING AND JUST ALL THE SUDDEN TURNED OFF. I WENT AND CHECKED THE OIL AFTER READING ABOUT THIS WITH OTHER CUSTOMERS AND I HAD NO OIL IN MY CAR.
Mfg Campaign: 11131635
Recall Date: Sep 26, 2018
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I WAS DRIVING DOWN THE STREET AND ALL THE SUDDEN MY CAR JUST SHUT OFF. I HAD NO CONTROL OVER THE VEHICLE AT ALL. THEN IT STARTED DRIVING BACKWARDS AS IT WAS IN DRIVE. I COULDN'T NOT GET IT TO GO INTO PARK AND IT TOOK A MINUTE OR 2 TO GET IT INTO PARK. THE. THE DASH TOLD ME TO TURN THE CAR BACK ON AND IT WOULDN'T TURN BACK ON AT FIRST. THIS IS THE SECOND TIME THIS HAS HAPPENED TO ME. THE VEHICLE WAS MOVING AND JUST ALL THE SUDDEN TURNED OFF. I WENT AND CHECKED THE OIL AFTER READING ABOUT THIS WITH OTHER CUSTOMERS AND I HAD NO OIL IN MY CAR.
Corrective Action:
I WAS DRIVING DOWN THE STREET AND ALL THE SUDDEN MY CAR JUST SHUT OFF. I HAD NO CONTROL OVER THE VEHICLE AT ALL. THEN IT STARTED DRIVING BACKWARDS AS IT WAS IN DRIVE. I COULDN'T NOT GET IT TO GO INTO PARK AND IT TOOK A MINUTE OR 2 TO GET IT INTO PARK. THE. THE DASH TOLD ME TO TURN THE CAR BACK ON AND IT WOULDN'T TURN BACK ON AT FIRST. THIS IS THE SECOND TIME THIS HAS HAPPENED TO ME. THE VEHICLE WAS MOVING AND JUST ALL THE SUDDEN TURNED OFF. I WENT AND CHECKED THE OIL AFTER READING ABOUT THIS WITH OTHER CUSTOMERS AND I HAD NO OIL IN MY CAR.
Additional Notes:
I WAS DRIVING DOWN THE STREET AND ALL THE SUDDEN MY CAR JUST SHUT OFF. I HAD NO CONTROL OVER THE VEHICLE AT ALL. THEN IT STARTED DRIVING BACKWARDS AS IT WAS IN DRIVE. I COULDN'T NOT GET IT TO GO INTO PARK AND IT TOOK A MINUTE OR 2 TO GET IT INTO PARK. THE. THE DASH TOLD ME TO TURN THE CAR BACK ON AND IT WOULDN'T TURN BACK ON AT FIRST. THIS IS THE SECOND TIME THIS HAS HAPPENED TO ME. THE VEHICLE WAS MOVING AND JUST ALL THE SUDDEN TURNED OFF. I WENT AND CHECKED THE OIL AFTER READING ABOUT THIS WITH OTHER CUSTOMERS AND I HAD NO OIL IN MY CAR.
Mfg Campaign: 11131635
Recall Date: Sep 26, 2018
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
I WAS DRIVING DOWN THE STREET AND ALL THE SUDDEN MY CAR JUST SHUT OFF. I HAD NO CONTROL OVER THE VEHICLE AT ALL. THEN IT STARTED DRIVING BACKWARDS AS IT WAS IN DRIVE. I COULDN'T NOT GET IT TO GO INTO PARK AND IT TOOK A MINUTE OR 2 TO GET IT INTO PARK. THE. THE DASH TOLD ME TO TURN THE CAR BACK ON AND IT WOULDN'T TURN BACK ON AT FIRST. THIS IS THE SECOND TIME THIS HAS HAPPENED TO ME. THE VEHICLE WAS MOVING AND JUST ALL THE SUDDEN TURNED OFF. I WENT AND CHECKED THE OIL AFTER READING ABOUT THIS WITH OTHER CUSTOMERS AND I HAD NO OIL IN MY CAR.
Corrective Action:
I WAS DRIVING DOWN THE STREET AND ALL THE SUDDEN MY CAR JUST SHUT OFF. I HAD NO CONTROL OVER THE VEHICLE AT ALL. THEN IT STARTED DRIVING BACKWARDS AS IT WAS IN DRIVE. I COULDN'T NOT GET IT TO GO INTO PARK AND IT TOOK A MINUTE OR 2 TO GET IT INTO PARK. THE. THE DASH TOLD ME TO TURN THE CAR BACK ON AND IT WOULDN'T TURN BACK ON AT FIRST. THIS IS THE SECOND TIME THIS HAS HAPPENED TO ME. THE VEHICLE WAS MOVING AND JUST ALL THE SUDDEN TURNED OFF. I WENT AND CHECKED THE OIL AFTER READING ABOUT THIS WITH OTHER CUSTOMERS AND I HAD NO OIL IN MY CAR.
Additional Notes:
I WAS DRIVING DOWN THE STREET AND ALL THE SUDDEN MY CAR JUST SHUT OFF. I HAD NO CONTROL OVER THE VEHICLE AT ALL. THEN IT STARTED DRIVING BACKWARDS AS IT WAS IN DRIVE. I COULDN'T NOT GET IT TO GO INTO PARK AND IT TOOK A MINUTE OR 2 TO GET IT INTO PARK. THE. THE DASH TOLD ME TO TURN THE CAR BACK ON AND IT WOULDN'T TURN BACK ON AT FIRST. THIS IS THE SECOND TIME THIS HAS HAPPENED TO ME. THE VEHICLE WAS MOVING AND JUST ALL THE SUDDEN TURNED OFF. I WENT AND CHECKED THE OIL AFTER READING ABOUT THIS WITH OTHER CUSTOMERS AND I HAD NO OIL IN MY CAR.
Mfg Campaign: 11131635
Recall Date: Sep 26, 2018
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
PTU UNIT IS DEFECTIVE. DEALERSHIP HAS HAD MY VEHICLE FOR A WEEK, ONLY TO CALL ME TO TELL ME TO PICK UP VEHICLE AND BRING IT BACK TO THEM NEXT WEEK FOR A LEVEL 3 MASTER MECHANIC TO WORK ON IT. THE VEHICLE WAS LEAKING ON MY DRIVEWAY WITH A 3 FOOT PUDDLE. I HAVE HAD THE VEHICLE FOR 3 MONTHS. I DON'T THINK IT'S SAFE TO DRIVE.
Corrective Action:
PTU UNIT IS DEFECTIVE. DEALERSHIP HAS HAD MY VEHICLE FOR A WEEK, ONLY TO CALL ME TO TELL ME TO PICK UP VEHICLE AND BRING IT BACK TO THEM NEXT WEEK FOR A LEVEL 3 MASTER MECHANIC TO WORK ON IT. THE VEHICLE WAS LEAKING ON MY DRIVEWAY WITH A 3 FOOT PUDDLE. I HAVE HAD THE VEHICLE FOR 3 MONTHS. I DON'T THINK IT'S SAFE TO DRIVE.
Additional Notes:
PTU UNIT IS DEFECTIVE. DEALERSHIP HAS HAD MY VEHICLE FOR A WEEK, ONLY TO CALL ME TO TELL ME TO PICK UP VEHICLE AND BRING IT BACK TO THEM NEXT WEEK FOR A LEVEL 3 MASTER MECHANIC TO WORK ON IT. THE VEHICLE WAS LEAKING ON MY DRIVEWAY WITH A 3 FOOT PUDDLE. I HAVE HAD THE VEHICLE FOR 3 MONTHS. I DON'T THINK IT'S SAFE TO DRIVE.
Mfg Campaign: 11131722
Recall Date: Sep 26, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
MY NEW CAR HAS 2,800 MILES DUE FOR AN OIL CHANGE AT 5 MONTHS/5,000 MILES. THE ENGINE FAILED ONCE FOR NO KNOWN CAUSE AFTER 2 WEEKS IN THE REPAIR SHOP. NOW MY CAR DIED WHILE IN MOTION ON BUSY ROADS AND A HIGHWAY RAMP AT SPEEDS BETWEEN 15-40 MPH WITHOUT WARNING OR LIGHTS. THIS IS SLA SAFETY HAZARD AS THE STEERING GOES AND CAR JUST COMES TO A STOP WITHOUT ANY WARNING. I HAD IT TOWED AFTER IT'S 5TH TIME IN 4 DAYS STOPPING WHILE IN MOTION AND SHUTTING DOWN. JEEP TOLD ME IT'S EMPTY ON OIL BUT YET THE OIL LIGHT INDICATOR DOESN'T COME ON. THEY SAID IT IS A KNOWN ISSUE WITHOUT A FIX FOR ALL 2014-2019 JEEP CHEROKEES. THEY ARE AWARE BUT ARE NOT FIXING OR ADDRESSING THE OIL CONSUMPTION WITHOUT LIGHT ISSUE THAT PUTS DRIVERS IN MOTION AT RISK OF AN ACCIDENT OR LOSING THEIR LIFE. IF NO WARNING IS COMING ON THAT YOUR OIL IS EMPTY LONG BEFORE A DIE OIL CHANGE AND MY CAR CAN JUST DIE WHILE IN MOTION ALONG WITH OTHERS AS AGAIN THEY STATED IT'S A KNOWN ISSUE IS A ROAD HAZARD FOR ANYONE IN THESE CARS. MY CAR IS 3 MONTHS OLD AND I FEEL UNSAFE DRIVING IT ON ANY ROADS FOR FEAR I WILL BE HIT BY ANOTHER DRIVER AS IT'S JUST LOSING POWER AND SHUTTING DOWN IN THE STREET IN MOTION. JEEP CANNOT FIX THIS BUT KNOWS ABOUT IT.
Corrective Action:
MY NEW CAR HAS 2,800 MILES DUE FOR AN OIL CHANGE AT 5 MONTHS/5,000 MILES. THE ENGINE FAILED ONCE FOR NO KNOWN CAUSE AFTER 2 WEEKS IN THE REPAIR SHOP. NOW MY CAR DIED WHILE IN MOTION ON BUSY ROADS AND A HIGHWAY RAMP AT SPEEDS BETWEEN 15-40 MPH WITHOUT WARNING OR LIGHTS. THIS IS SLA SAFETY HAZARD AS THE STEERING GOES AND CAR JUST COMES TO A STOP WITHOUT ANY WARNING. I HAD IT TOWED AFTER IT'S 5TH TIME IN 4 DAYS STOPPING WHILE IN MOTION AND SHUTTING DOWN. JEEP TOLD ME IT'S EMPTY ON OIL BUT YET THE OIL LIGHT INDICATOR DOESN'T COME ON. THEY SAID IT IS A KNOWN ISSUE WITHOUT A FIX FOR ALL 2014-2019 JEEP CHEROKEES. THEY ARE AWARE BUT ARE NOT FIXING OR ADDRESSING THE OIL CONSUMPTION WITHOUT LIGHT ISSUE THAT PUTS DRIVERS IN MOTION AT RISK OF AN ACCIDENT OR LOSING THEIR LIFE. IF NO WARNING IS COMING ON THAT YOUR OIL IS EMPTY LONG BEFORE A DIE OIL CHANGE AND MY CAR CAN JUST DIE WHILE IN MOTION ALONG WITH OTHERS AS AGAIN THEY STATED IT'S A KNOWN ISSUE IS A ROAD HAZARD FOR ANYONE IN THESE CARS. MY CAR IS 3 MONTHS OLD AND I FEEL UNSAFE DRIVING IT ON ANY ROADS FOR FEAR I WILL BE HIT BY ANOTHER DRIVER AS IT'S JUST LOSING POWER AND SHUTTING DOWN IN THE STREET IN MOTION. JEEP CANNOT FIX THIS BUT KNOWS ABOUT IT.
Additional Notes:
MY NEW CAR HAS 2,800 MILES DUE FOR AN OIL CHANGE AT 5 MONTHS/5,000 MILES. THE ENGINE FAILED ONCE FOR NO KNOWN CAUSE AFTER 2 WEEKS IN THE REPAIR SHOP. NOW MY CAR DIED WHILE IN MOTION ON BUSY ROADS AND A HIGHWAY RAMP AT SPEEDS BETWEEN 15-40 MPH WITHOUT WARNING OR LIGHTS. THIS IS SLA SAFETY HAZARD AS THE STEERING GOES AND CAR JUST COMES TO A STOP WITHOUT ANY WARNING. I HAD IT TOWED AFTER IT'S 5TH TIME IN 4 DAYS STOPPING WHILE IN MOTION AND SHUTTING DOWN. JEEP TOLD ME IT'S EMPTY ON OIL BUT YET THE OIL LIGHT INDICATOR DOESN'T COME ON. THEY SAID IT IS A KNOWN ISSUE WITHOUT A FIX FOR ALL 2014-2019 JEEP CHEROKEES. THEY ARE AWARE BUT ARE NOT FIXING OR ADDRESSING THE OIL CONSUMPTION WITHOUT LIGHT ISSUE THAT PUTS DRIVERS IN MOTION AT RISK OF AN ACCIDENT OR LOSING THEIR LIFE. IF NO WARNING IS COMING ON THAT YOUR OIL IS EMPTY LONG BEFORE A DIE OIL CHANGE AND MY CAR CAN JUST DIE WHILE IN MOTION ALONG WITH OTHERS AS AGAIN THEY STATED IT'S A KNOWN ISSUE IS A ROAD HAZARD FOR ANYONE IN THESE CARS. MY CAR IS 3 MONTHS OLD AND I FEEL UNSAFE DRIVING IT ON ANY ROADS FOR FEAR I WILL BE HIT BY ANOTHER DRIVER AS IT'S JUST LOSING POWER AND SHUTTING DOWN IN THE STREET IN MOTION. JEEP CANNOT FIX THIS BUT KNOWS ABOUT IT.
Mfg Campaign: 11131830
Recall Date: Sep 26, 2018
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
MY NEW CAR HAS 2,800 MILES DUE FOR AN OIL CHANGE AT 5 MONTHS/5,000 MILES. THE ENGINE FAILED ONCE FOR NO KNOWN CAUSE AFTER 2 WEEKS IN THE REPAIR SHOP. NOW MY CAR DIED WHILE IN MOTION ON BUSY ROADS AND A HIGHWAY RAMP AT SPEEDS BETWEEN 15-40 MPH WITHOUT WARNING OR LIGHTS. THIS IS SLA SAFETY HAZARD AS THE STEERING GOES AND CAR JUST COMES TO A STOP WITHOUT ANY WARNING. I HAD IT TOWED AFTER IT'S 5TH TIME IN 4 DAYS STOPPING WHILE IN MOTION AND SHUTTING DOWN. JEEP TOLD ME IT'S EMPTY ON OIL BUT YET THE OIL LIGHT INDICATOR DOESN'T COME ON. THEY SAID IT IS A KNOWN ISSUE WITHOUT A FIX FOR ALL 2014-2019 JEEP CHEROKEES. THEY ARE AWARE BUT ARE NOT FIXING OR ADDRESSING THE OIL CONSUMPTION WITHOUT LIGHT ISSUE THAT PUTS DRIVERS IN MOTION AT RISK OF AN ACCIDENT OR LOSING THEIR LIFE. IF NO WARNING IS COMING ON THAT YOUR OIL IS EMPTY LONG BEFORE A DIE OIL CHANGE AND MY CAR CAN JUST DIE WHILE IN MOTION ALONG WITH OTHERS AS AGAIN THEY STATED IT'S A KNOWN ISSUE IS A ROAD HAZARD FOR ANYONE IN THESE CARS. MY CAR IS 3 MONTHS OLD AND I FEEL UNSAFE DRIVING IT ON ANY ROADS FOR FEAR I WILL BE HIT BY ANOTHER DRIVER AS IT'S JUST LOSING POWER AND SHUTTING DOWN IN THE STREET IN MOTION. JEEP CANNOT FIX THIS BUT KNOWS ABOUT IT.
Corrective Action:
MY NEW CAR HAS 2,800 MILES DUE FOR AN OIL CHANGE AT 5 MONTHS/5,000 MILES. THE ENGINE FAILED ONCE FOR NO KNOWN CAUSE AFTER 2 WEEKS IN THE REPAIR SHOP. NOW MY CAR DIED WHILE IN MOTION ON BUSY ROADS AND A HIGHWAY RAMP AT SPEEDS BETWEEN 15-40 MPH WITHOUT WARNING OR LIGHTS. THIS IS SLA SAFETY HAZARD AS THE STEERING GOES AND CAR JUST COMES TO A STOP WITHOUT ANY WARNING. I HAD IT TOWED AFTER IT'S 5TH TIME IN 4 DAYS STOPPING WHILE IN MOTION AND SHUTTING DOWN. JEEP TOLD ME IT'S EMPTY ON OIL BUT YET THE OIL LIGHT INDICATOR DOESN'T COME ON. THEY SAID IT IS A KNOWN ISSUE WITHOUT A FIX FOR ALL 2014-2019 JEEP CHEROKEES. THEY ARE AWARE BUT ARE NOT FIXING OR ADDRESSING THE OIL CONSUMPTION WITHOUT LIGHT ISSUE THAT PUTS DRIVERS IN MOTION AT RISK OF AN ACCIDENT OR LOSING THEIR LIFE. IF NO WARNING IS COMING ON THAT YOUR OIL IS EMPTY LONG BEFORE A DIE OIL CHANGE AND MY CAR CAN JUST DIE WHILE IN MOTION ALONG WITH OTHERS AS AGAIN THEY STATED IT'S A KNOWN ISSUE IS A ROAD HAZARD FOR ANYONE IN THESE CARS. MY CAR IS 3 MONTHS OLD AND I FEEL UNSAFE DRIVING IT ON ANY ROADS FOR FEAR I WILL BE HIT BY ANOTHER DRIVER AS IT'S JUST LOSING POWER AND SHUTTING DOWN IN THE STREET IN MOTION. JEEP CANNOT FIX THIS BUT KNOWS ABOUT IT.
Additional Notes:
MY NEW CAR HAS 2,800 MILES DUE FOR AN OIL CHANGE AT 5 MONTHS/5,000 MILES. THE ENGINE FAILED ONCE FOR NO KNOWN CAUSE AFTER 2 WEEKS IN THE REPAIR SHOP. NOW MY CAR DIED WHILE IN MOTION ON BUSY ROADS AND A HIGHWAY RAMP AT SPEEDS BETWEEN 15-40 MPH WITHOUT WARNING OR LIGHTS. THIS IS SLA SAFETY HAZARD AS THE STEERING GOES AND CAR JUST COMES TO A STOP WITHOUT ANY WARNING. I HAD IT TOWED AFTER IT'S 5TH TIME IN 4 DAYS STOPPING WHILE IN MOTION AND SHUTTING DOWN. JEEP TOLD ME IT'S EMPTY ON OIL BUT YET THE OIL LIGHT INDICATOR DOESN'T COME ON. THEY SAID IT IS A KNOWN ISSUE WITHOUT A FIX FOR ALL 2014-2019 JEEP CHEROKEES. THEY ARE AWARE BUT ARE NOT FIXING OR ADDRESSING THE OIL CONSUMPTION WITHOUT LIGHT ISSUE THAT PUTS DRIVERS IN MOTION AT RISK OF AN ACCIDENT OR LOSING THEIR LIFE. IF NO WARNING IS COMING ON THAT YOUR OIL IS EMPTY LONG BEFORE A DIE OIL CHANGE AND MY CAR CAN JUST DIE WHILE IN MOTION ALONG WITH OTHERS AS AGAIN THEY STATED IT'S A KNOWN ISSUE IS A ROAD HAZARD FOR ANYONE IN THESE CARS. MY CAR IS 3 MONTHS OLD AND I FEEL UNSAFE DRIVING IT ON ANY ROADS FOR FEAR I WILL BE HIT BY ANOTHER DRIVER AS IT'S JUST LOSING POWER AND SHUTTING DOWN IN THE STREET IN MOTION. JEEP CANNOT FIX THIS BUT KNOWS ABOUT IT.
Mfg Campaign: 11131830
Recall Date: Sep 26, 2018
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
MY NEW CAR HAS 2,800 MILES DUE FOR AN OIL CHANGE AT 5 MONTHS/5,000 MILES. THE ENGINE FAILED ONCE FOR NO KNOWN CAUSE AFTER 2 WEEKS IN THE REPAIR SHOP. NOW MY CAR DIED WHILE IN MOTION ON BUSY ROADS AND A HIGHWAY RAMP AT SPEEDS BETWEEN 15-40 MPH WITHOUT WARNING OR LIGHTS. THIS IS SLA SAFETY HAZARD AS THE STEERING GOES AND CAR JUST COMES TO A STOP WITHOUT ANY WARNING. I HAD IT TOWED AFTER IT'S 5TH TIME IN 4 DAYS STOPPING WHILE IN MOTION AND SHUTTING DOWN. JEEP TOLD ME IT'S EMPTY ON OIL BUT YET THE OIL LIGHT INDICATOR DOESN'T COME ON. THEY SAID IT IS A KNOWN ISSUE WITHOUT A FIX FOR ALL 2014-2019 JEEP CHEROKEES. THEY ARE AWARE BUT ARE NOT FIXING OR ADDRESSING THE OIL CONSUMPTION WITHOUT LIGHT ISSUE THAT PUTS DRIVERS IN MOTION AT RISK OF AN ACCIDENT OR LOSING THEIR LIFE. IF NO WARNING IS COMING ON THAT YOUR OIL IS EMPTY LONG BEFORE A DIE OIL CHANGE AND MY CAR CAN JUST DIE WHILE IN MOTION ALONG WITH OTHERS AS AGAIN THEY STATED IT'S A KNOWN ISSUE IS A ROAD HAZARD FOR ANYONE IN THESE CARS. MY CAR IS 3 MONTHS OLD AND I FEEL UNSAFE DRIVING IT ON ANY ROADS FOR FEAR I WILL BE HIT BY ANOTHER DRIVER AS IT'S JUST LOSING POWER AND SHUTTING DOWN IN THE STREET IN MOTION. JEEP CANNOT FIX THIS BUT KNOWS ABOUT IT.
Corrective Action:
MY NEW CAR HAS 2,800 MILES DUE FOR AN OIL CHANGE AT 5 MONTHS/5,000 MILES. THE ENGINE FAILED ONCE FOR NO KNOWN CAUSE AFTER 2 WEEKS IN THE REPAIR SHOP. NOW MY CAR DIED WHILE IN MOTION ON BUSY ROADS AND A HIGHWAY RAMP AT SPEEDS BETWEEN 15-40 MPH WITHOUT WARNING OR LIGHTS. THIS IS SLA SAFETY HAZARD AS THE STEERING GOES AND CAR JUST COMES TO A STOP WITHOUT ANY WARNING. I HAD IT TOWED AFTER IT'S 5TH TIME IN 4 DAYS STOPPING WHILE IN MOTION AND SHUTTING DOWN. JEEP TOLD ME IT'S EMPTY ON OIL BUT YET THE OIL LIGHT INDICATOR DOESN'T COME ON. THEY SAID IT IS A KNOWN ISSUE WITHOUT A FIX FOR ALL 2014-2019 JEEP CHEROKEES. THEY ARE AWARE BUT ARE NOT FIXING OR ADDRESSING THE OIL CONSUMPTION WITHOUT LIGHT ISSUE THAT PUTS DRIVERS IN MOTION AT RISK OF AN ACCIDENT OR LOSING THEIR LIFE. IF NO WARNING IS COMING ON THAT YOUR OIL IS EMPTY LONG BEFORE A DIE OIL CHANGE AND MY CAR CAN JUST DIE WHILE IN MOTION ALONG WITH OTHERS AS AGAIN THEY STATED IT'S A KNOWN ISSUE IS A ROAD HAZARD FOR ANYONE IN THESE CARS. MY CAR IS 3 MONTHS OLD AND I FEEL UNSAFE DRIVING IT ON ANY ROADS FOR FEAR I WILL BE HIT BY ANOTHER DRIVER AS IT'S JUST LOSING POWER AND SHUTTING DOWN IN THE STREET IN MOTION. JEEP CANNOT FIX THIS BUT KNOWS ABOUT IT.
Additional Notes:
MY NEW CAR HAS 2,800 MILES DUE FOR AN OIL CHANGE AT 5 MONTHS/5,000 MILES. THE ENGINE FAILED ONCE FOR NO KNOWN CAUSE AFTER 2 WEEKS IN THE REPAIR SHOP. NOW MY CAR DIED WHILE IN MOTION ON BUSY ROADS AND A HIGHWAY RAMP AT SPEEDS BETWEEN 15-40 MPH WITHOUT WARNING OR LIGHTS. THIS IS SLA SAFETY HAZARD AS THE STEERING GOES AND CAR JUST COMES TO A STOP WITHOUT ANY WARNING. I HAD IT TOWED AFTER IT'S 5TH TIME IN 4 DAYS STOPPING WHILE IN MOTION AND SHUTTING DOWN. JEEP TOLD ME IT'S EMPTY ON OIL BUT YET THE OIL LIGHT INDICATOR DOESN'T COME ON. THEY SAID IT IS A KNOWN ISSUE WITHOUT A FIX FOR ALL 2014-2019 JEEP CHEROKEES. THEY ARE AWARE BUT ARE NOT FIXING OR ADDRESSING THE OIL CONSUMPTION WITHOUT LIGHT ISSUE THAT PUTS DRIVERS IN MOTION AT RISK OF AN ACCIDENT OR LOSING THEIR LIFE. IF NO WARNING IS COMING ON THAT YOUR OIL IS EMPTY LONG BEFORE A DIE OIL CHANGE AND MY CAR CAN JUST DIE WHILE IN MOTION ALONG WITH OTHERS AS AGAIN THEY STATED IT'S A KNOWN ISSUE IS A ROAD HAZARD FOR ANYONE IN THESE CARS. MY CAR IS 3 MONTHS OLD AND I FEEL UNSAFE DRIVING IT ON ANY ROADS FOR FEAR I WILL BE HIT BY ANOTHER DRIVER AS IT'S JUST LOSING POWER AND SHUTTING DOWN IN THE STREET IN MOTION. JEEP CANNOT FIX THIS BUT KNOWS ABOUT IT.
Mfg Campaign: 11131830
Recall Date: Sep 26, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
CAR SHUTS DOWN WHILE DRIVING. VEHICLE PROMPTS TO 'RESTART' WHILE THE ENGINE IS STILL RUNNING. BATTERY LIGHT FLASHES, VEHICLE MUST BE TURNED OFF, PUT IN PARK, AND RESTARTED. TAKES SEVERAL SECONDS FOR STARTER TO REINGAGE AND START THE ENGINE.
Corrective Action:
CAR SHUTS DOWN WHILE DRIVING. VEHICLE PROMPTS TO 'RESTART' WHILE THE ENGINE IS STILL RUNNING. BATTERY LIGHT FLASHES, VEHICLE MUST BE TURNED OFF, PUT IN PARK, AND RESTARTED. TAKES SEVERAL SECONDS FOR STARTER TO REINGAGE AND START THE ENGINE.
Additional Notes:
CAR SHUTS DOWN WHILE DRIVING. VEHICLE PROMPTS TO 'RESTART' WHILE THE ENGINE IS STILL RUNNING. BATTERY LIGHT FLASHES, VEHICLE MUST BE TURNED OFF, PUT IN PARK, AND RESTARTED. TAKES SEVERAL SECONDS FOR STARTER TO REINGAGE AND START THE ENGINE.
Mfg Campaign: 11130887
Recall Date: Sep 24, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS DRIVING ON THE HIGHWAY, SLOWED DOWN TO A STOP SIGN AND THE CAR WENT DEAD (NOT THE BUTTON PROBLEM), THE BATTERY LIGHT CAME ON. I DRIFTED TO THE SIDE, PUT THE CAR IN PARK AND RESTARTED, THEN WENT AGAIN. I HAD IT TOWED TO THE DEALERSHIP BECAUSE I WAS TOO AFRAID TO DRIVE IT, IT HAD 3000 MILES ON IT, THEY TOLD ME IT WAS OUT OF OIL. THEY PUT OIL IN IT AND GAVE IT BACK TO ME. IT HAPPENED AGAIN, THIS TIME WITH OIL IN IT. I TOOK IT TO THE DEALERSHIP, THEY DROVE IT AND SAID THEY COULDN'T FIND THE PROBLEM AND GAVE IT BACK TO ME. THEY COULDN'T FIGURE OUT WHAT IT WAS.
Corrective Action:
I WAS DRIVING ON THE HIGHWAY, SLOWED DOWN TO A STOP SIGN AND THE CAR WENT DEAD (NOT THE BUTTON PROBLEM), THE BATTERY LIGHT CAME ON. I DRIFTED TO THE SIDE, PUT THE CAR IN PARK AND RESTARTED, THEN WENT AGAIN. I HAD IT TOWED TO THE DEALERSHIP BECAUSE I WAS TOO AFRAID TO DRIVE IT, IT HAD 3000 MILES ON IT, THEY TOLD ME IT WAS OUT OF OIL. THEY PUT OIL IN IT AND GAVE IT BACK TO ME. IT HAPPENED AGAIN, THIS TIME WITH OIL IN IT. I TOOK IT TO THE DEALERSHIP, THEY DROVE IT AND SAID THEY COULDN'T FIND THE PROBLEM AND GAVE IT BACK TO ME. THEY COULDN'T FIGURE OUT WHAT IT WAS.
Additional Notes:
I WAS DRIVING ON THE HIGHWAY, SLOWED DOWN TO A STOP SIGN AND THE CAR WENT DEAD (NOT THE BUTTON PROBLEM), THE BATTERY LIGHT CAME ON. I DRIFTED TO THE SIDE, PUT THE CAR IN PARK AND RESTARTED, THEN WENT AGAIN. I HAD IT TOWED TO THE DEALERSHIP BECAUSE I WAS TOO AFRAID TO DRIVE IT, IT HAD 3000 MILES ON IT, THEY TOLD ME IT WAS OUT OF OIL. THEY PUT OIL IN IT AND GAVE IT BACK TO ME. IT HAPPENED AGAIN, THIS TIME WITH OIL IN IT. I TOOK IT TO THE DEALERSHIP, THEY DROVE IT AND SAID THEY COULDN'T FIND THE PROBLEM AND GAVE IT BACK TO ME. THEY COULDN'T FIGURE OUT WHAT IT WAS.
Mfg Campaign: 11130784
Recall Date: Sep 22, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS DRIVING MY 2019 JEEP CHEROKEE LATITUDE AND MAKING A TURN TO THE LEFT, AS I TURNED, MY CAR SHUT OFF. I HAD TO DRIFT TO THE SIDE, PUT THE CAR IN PARK AND RESTART. THEN IT TOOK OFF. I AM SO SCARED TO DRIVE MY CAR. I IMMEDIATELY WENT HOME AND CALL JEEP. THEY OPENED A CLAIM, BUT I HAVE TO TAKE IT TO A DEALERSHIP. MY DAUGHTER WAS WITH ME AND SINCE IT HAD ALSO HAPPENED TO HER, SHE IMMEDIATELY TOOK A PICTURE AT THE MOMENT IT SHUT OFF WHILE I WAS TURNING. I HAVE ATTACHED THE PICTURE. MY CAR ONLY HAS 10,000 MILES ON IT.
Corrective Action:
I WAS DRIVING MY 2019 JEEP CHEROKEE LATITUDE AND MAKING A TURN TO THE LEFT, AS I TURNED, MY CAR SHUT OFF. I HAD TO DRIFT TO THE SIDE, PUT THE CAR IN PARK AND RESTART. THEN IT TOOK OFF. I AM SO SCARED TO DRIVE MY CAR. I IMMEDIATELY WENT HOME AND CALL JEEP. THEY OPENED A CLAIM, BUT I HAVE TO TAKE IT TO A DEALERSHIP. MY DAUGHTER WAS WITH ME AND SINCE IT HAD ALSO HAPPENED TO HER, SHE IMMEDIATELY TOOK A PICTURE AT THE MOMENT IT SHUT OFF WHILE I WAS TURNING. I HAVE ATTACHED THE PICTURE. MY CAR ONLY HAS 10,000 MILES ON IT.
Additional Notes:
I WAS DRIVING MY 2019 JEEP CHEROKEE LATITUDE AND MAKING A TURN TO THE LEFT, AS I TURNED, MY CAR SHUT OFF. I HAD TO DRIFT TO THE SIDE, PUT THE CAR IN PARK AND RESTART. THEN IT TOOK OFF. I AM SO SCARED TO DRIVE MY CAR. I IMMEDIATELY WENT HOME AND CALL JEEP. THEY OPENED A CLAIM, BUT I HAVE TO TAKE IT TO A DEALERSHIP. MY DAUGHTER WAS WITH ME AND SINCE IT HAD ALSO HAPPENED TO HER, SHE IMMEDIATELY TOOK A PICTURE AT THE MOMENT IT SHUT OFF WHILE I WAS TURNING. I HAVE ATTACHED THE PICTURE. MY CAR ONLY HAS 10,000 MILES ON IT.
Mfg Campaign: 11130785
Recall Date: Sep 22, 2018
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Barry Edzant
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury