Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 01C
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V99
Recall Date: Aug 29, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V63
Recall Date: Jun 13, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V31
Recall Date: Mar 28, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UC4
Recall Date: Dec 20, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UA9
Recall Date: Oct 19, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U86
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U85
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U52
Recall Date: May 25, 2018
Consumer Complaints
1.9K ComplaintsChrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT AFTER PARKING THE VEHICLE APPROXIMATELY 5 MINUTES LATER SMOKE WAS PRESENT COMING FROM UNDER THE HOOD. NO FLAMES WERE PRESENT BUT SEVERAL PARTS UNDER THE HOOD HAD MELTED. NO FURTHER INFORMATION WAS AVAILABLE. THE FIRE DEPARTMENT WAS NOT CALLED TO THE SCENE. THE VEHICLE WAS THE TOWED TO THE LOCAL DEALER ATLANTIC JEEP (555 SUNRISE WHY, WEST ISLIP NY). THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000. *DT*JB*DT *TR
Corrective Action:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT AFTER PARKING THE VEHICLE APPROXIMATELY 5 MINUTES LATER SMOKE WAS PRESENT COMING FROM UNDER THE HOOD. NO FLAMES WERE PRESENT BUT SEVERAL PARTS UNDER THE HOOD HAD MELTED. NO FURTHER INFORMATION WAS AVAILABLE. THE FIRE DEPARTMENT WAS NOT CALLED TO THE SCENE. THE VEHICLE WAS THE TOWED TO THE LOCAL DEALER ATLANTIC JEEP (555 SUNRISE WHY, WEST ISLIP NY). THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000. *DT*JB*DT *TR
Additional Notes:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT AFTER PARKING THE VEHICLE APPROXIMATELY 5 MINUTES LATER SMOKE WAS PRESENT COMING FROM UNDER THE HOOD. NO FLAMES WERE PRESENT BUT SEVERAL PARTS UNDER THE HOOD HAD MELTED. NO FURTHER INFORMATION WAS AVAILABLE. THE FIRE DEPARTMENT WAS NOT CALLED TO THE SCENE. THE VEHICLE WAS THE TOWED TO THE LOCAL DEALER ATLANTIC JEEP (555 SUNRISE WHY, WEST ISLIP NY). THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000. *DT*JB*DT *TR
Mfg Campaign: 11233900
Recall Date: Jul 22, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE VEHICLE DECIDES TO REVERSE IN PARK AND IN DRIVE WHILE OPERATING THE VEHICLE ON THE ROAD. THE SHIFTING IS HARD CALIBRATION AND CHUGS. THE ENGINE HAS STALLED IN THE MIDDLE OF DRIVING AND COMPLETELY TURNED ITSELF INDEFINITELY OFF. WHILE DRIVING INTO THE PARKING SPACE THE VEHICLE HAS NUMEROUSLY AND SPONTANEOUSLY DECIDED TO REVERSE IN PARK. THE SAME HAS HAPPENED IN DRIVE. THE AUTO ENGINE SHUT OFF DOESN'T WORK PROPERLY AS THE COMPUTER GETS CONFUSED AS TO WHICH GEAR IT IS IN WHEN IT STARTS UP. THE RADIO LIKES TO TURN ITSELF ONCE IN A WHILE SO I'D SAY THATS MECHANICAL ALTHOUGH THE LEAST OF MY WORRIES. I RECENTLY EXPERIENCED PARKING IN MY FRONT YARD .. THE "D" STARTS BLINKING IN DRIVE AND THE VEHICLE STARTS INDEFINITE REVERSING...... THIS SUV ALSO HAS BAD FUEL EFFICIENCY GETTING 12 MILE PER GALLON ON FREEWAY AND ROAD. NOT SAFE.
Corrective Action:
THE VEHICLE DECIDES TO REVERSE IN PARK AND IN DRIVE WHILE OPERATING THE VEHICLE ON THE ROAD. THE SHIFTING IS HARD CALIBRATION AND CHUGS. THE ENGINE HAS STALLED IN THE MIDDLE OF DRIVING AND COMPLETELY TURNED ITSELF INDEFINITELY OFF. WHILE DRIVING INTO THE PARKING SPACE THE VEHICLE HAS NUMEROUSLY AND SPONTANEOUSLY DECIDED TO REVERSE IN PARK. THE SAME HAS HAPPENED IN DRIVE. THE AUTO ENGINE SHUT OFF DOESN'T WORK PROPERLY AS THE COMPUTER GETS CONFUSED AS TO WHICH GEAR IT IS IN WHEN IT STARTS UP. THE RADIO LIKES TO TURN ITSELF ONCE IN A WHILE SO I'D SAY THATS MECHANICAL ALTHOUGH THE LEAST OF MY WORRIES. I RECENTLY EXPERIENCED PARKING IN MY FRONT YARD .. THE "D" STARTS BLINKING IN DRIVE AND THE VEHICLE STARTS INDEFINITE REVERSING...... THIS SUV ALSO HAS BAD FUEL EFFICIENCY GETTING 12 MILE PER GALLON ON FREEWAY AND ROAD. NOT SAFE.
Additional Notes:
THE VEHICLE DECIDES TO REVERSE IN PARK AND IN DRIVE WHILE OPERATING THE VEHICLE ON THE ROAD. THE SHIFTING IS HARD CALIBRATION AND CHUGS. THE ENGINE HAS STALLED IN THE MIDDLE OF DRIVING AND COMPLETELY TURNED ITSELF INDEFINITELY OFF. WHILE DRIVING INTO THE PARKING SPACE THE VEHICLE HAS NUMEROUSLY AND SPONTANEOUSLY DECIDED TO REVERSE IN PARK. THE SAME HAS HAPPENED IN DRIVE. THE AUTO ENGINE SHUT OFF DOESN'T WORK PROPERLY AS THE COMPUTER GETS CONFUSED AS TO WHICH GEAR IT IS IN WHEN IT STARTS UP. THE RADIO LIKES TO TURN ITSELF ONCE IN A WHILE SO I'D SAY THATS MECHANICAL ALTHOUGH THE LEAST OF MY WORRIES. I RECENTLY EXPERIENCED PARKING IN MY FRONT YARD .. THE "D" STARTS BLINKING IN DRIVE AND THE VEHICLE STARTS INDEFINITE REVERSING...... THIS SUV ALSO HAS BAD FUEL EFFICIENCY GETTING 12 MILE PER GALLON ON FREEWAY AND ROAD. NOT SAFE.
Mfg Campaign: 11233528
Recall Date: Jul 20, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THE VEHICLE DECIDES TO REVERSE IN PARK AND IN DRIVE WHILE OPERATING THE VEHICLE ON THE ROAD. THE SHIFTING IS HARD CALIBRATION AND CHUGS. THE ENGINE HAS STALLED IN THE MIDDLE OF DRIVING AND COMPLETELY TURNED ITSELF INDEFINITELY OFF. WHILE DRIVING INTO THE PARKING SPACE THE VEHICLE HAS NUMEROUSLY AND SPONTANEOUSLY DECIDED TO REVERSE IN PARK. THE SAME HAS HAPPENED IN DRIVE. THE AUTO ENGINE SHUT OFF DOESN'T WORK PROPERLY AS THE COMPUTER GETS CONFUSED AS TO WHICH GEAR IT IS IN WHEN IT STARTS UP. THE RADIO LIKES TO TURN ITSELF ONCE IN A WHILE SO I'D SAY THATS MECHANICAL ALTHOUGH THE LEAST OF MY WORRIES. I RECENTLY EXPERIENCED PARKING IN MY FRONT YARD .. THE "D" STARTS BLINKING IN DRIVE AND THE VEHICLE STARTS INDEFINITE REVERSING...... THIS SUV ALSO HAS BAD FUEL EFFICIENCY GETTING 12 MILE PER GALLON ON FREEWAY AND ROAD. NOT SAFE.
Corrective Action:
THE VEHICLE DECIDES TO REVERSE IN PARK AND IN DRIVE WHILE OPERATING THE VEHICLE ON THE ROAD. THE SHIFTING IS HARD CALIBRATION AND CHUGS. THE ENGINE HAS STALLED IN THE MIDDLE OF DRIVING AND COMPLETELY TURNED ITSELF INDEFINITELY OFF. WHILE DRIVING INTO THE PARKING SPACE THE VEHICLE HAS NUMEROUSLY AND SPONTANEOUSLY DECIDED TO REVERSE IN PARK. THE SAME HAS HAPPENED IN DRIVE. THE AUTO ENGINE SHUT OFF DOESN'T WORK PROPERLY AS THE COMPUTER GETS CONFUSED AS TO WHICH GEAR IT IS IN WHEN IT STARTS UP. THE RADIO LIKES TO TURN ITSELF ONCE IN A WHILE SO I'D SAY THATS MECHANICAL ALTHOUGH THE LEAST OF MY WORRIES. I RECENTLY EXPERIENCED PARKING IN MY FRONT YARD .. THE "D" STARTS BLINKING IN DRIVE AND THE VEHICLE STARTS INDEFINITE REVERSING...... THIS SUV ALSO HAS BAD FUEL EFFICIENCY GETTING 12 MILE PER GALLON ON FREEWAY AND ROAD. NOT SAFE.
Additional Notes:
THE VEHICLE DECIDES TO REVERSE IN PARK AND IN DRIVE WHILE OPERATING THE VEHICLE ON THE ROAD. THE SHIFTING IS HARD CALIBRATION AND CHUGS. THE ENGINE HAS STALLED IN THE MIDDLE OF DRIVING AND COMPLETELY TURNED ITSELF INDEFINITELY OFF. WHILE DRIVING INTO THE PARKING SPACE THE VEHICLE HAS NUMEROUSLY AND SPONTANEOUSLY DECIDED TO REVERSE IN PARK. THE SAME HAS HAPPENED IN DRIVE. THE AUTO ENGINE SHUT OFF DOESN'T WORK PROPERLY AS THE COMPUTER GETS CONFUSED AS TO WHICH GEAR IT IS IN WHEN IT STARTS UP. THE RADIO LIKES TO TURN ITSELF ONCE IN A WHILE SO I'D SAY THATS MECHANICAL ALTHOUGH THE LEAST OF MY WORRIES. I RECENTLY EXPERIENCED PARKING IN MY FRONT YARD .. THE "D" STARTS BLINKING IN DRIVE AND THE VEHICLE STARTS INDEFINITE REVERSING...... THIS SUV ALSO HAS BAD FUEL EFFICIENCY GETTING 12 MILE PER GALLON ON FREEWAY AND ROAD. NOT SAFE.
Mfg Campaign: 11233528
Recall Date: Jul 20, 2019
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
THE VEHICLE DECIDES TO REVERSE IN PARK AND IN DRIVE WHILE OPERATING THE VEHICLE ON THE ROAD. THE SHIFTING IS HARD CALIBRATION AND CHUGS. THE ENGINE HAS STALLED IN THE MIDDLE OF DRIVING AND COMPLETELY TURNED ITSELF INDEFINITELY OFF. WHILE DRIVING INTO THE PARKING SPACE THE VEHICLE HAS NUMEROUSLY AND SPONTANEOUSLY DECIDED TO REVERSE IN PARK. THE SAME HAS HAPPENED IN DRIVE. THE AUTO ENGINE SHUT OFF DOESN'T WORK PROPERLY AS THE COMPUTER GETS CONFUSED AS TO WHICH GEAR IT IS IN WHEN IT STARTS UP. THE RADIO LIKES TO TURN ITSELF ONCE IN A WHILE SO I'D SAY THATS MECHANICAL ALTHOUGH THE LEAST OF MY WORRIES. I RECENTLY EXPERIENCED PARKING IN MY FRONT YARD .. THE "D" STARTS BLINKING IN DRIVE AND THE VEHICLE STARTS INDEFINITE REVERSING...... THIS SUV ALSO HAS BAD FUEL EFFICIENCY GETTING 12 MILE PER GALLON ON FREEWAY AND ROAD. NOT SAFE.
Corrective Action:
THE VEHICLE DECIDES TO REVERSE IN PARK AND IN DRIVE WHILE OPERATING THE VEHICLE ON THE ROAD. THE SHIFTING IS HARD CALIBRATION AND CHUGS. THE ENGINE HAS STALLED IN THE MIDDLE OF DRIVING AND COMPLETELY TURNED ITSELF INDEFINITELY OFF. WHILE DRIVING INTO THE PARKING SPACE THE VEHICLE HAS NUMEROUSLY AND SPONTANEOUSLY DECIDED TO REVERSE IN PARK. THE SAME HAS HAPPENED IN DRIVE. THE AUTO ENGINE SHUT OFF DOESN'T WORK PROPERLY AS THE COMPUTER GETS CONFUSED AS TO WHICH GEAR IT IS IN WHEN IT STARTS UP. THE RADIO LIKES TO TURN ITSELF ONCE IN A WHILE SO I'D SAY THATS MECHANICAL ALTHOUGH THE LEAST OF MY WORRIES. I RECENTLY EXPERIENCED PARKING IN MY FRONT YARD .. THE "D" STARTS BLINKING IN DRIVE AND THE VEHICLE STARTS INDEFINITE REVERSING...... THIS SUV ALSO HAS BAD FUEL EFFICIENCY GETTING 12 MILE PER GALLON ON FREEWAY AND ROAD. NOT SAFE.
Additional Notes:
THE VEHICLE DECIDES TO REVERSE IN PARK AND IN DRIVE WHILE OPERATING THE VEHICLE ON THE ROAD. THE SHIFTING IS HARD CALIBRATION AND CHUGS. THE ENGINE HAS STALLED IN THE MIDDLE OF DRIVING AND COMPLETELY TURNED ITSELF INDEFINITELY OFF. WHILE DRIVING INTO THE PARKING SPACE THE VEHICLE HAS NUMEROUSLY AND SPONTANEOUSLY DECIDED TO REVERSE IN PARK. THE SAME HAS HAPPENED IN DRIVE. THE AUTO ENGINE SHUT OFF DOESN'T WORK PROPERLY AS THE COMPUTER GETS CONFUSED AS TO WHICH GEAR IT IS IN WHEN IT STARTS UP. THE RADIO LIKES TO TURN ITSELF ONCE IN A WHILE SO I'D SAY THATS MECHANICAL ALTHOUGH THE LEAST OF MY WORRIES. I RECENTLY EXPERIENCED PARKING IN MY FRONT YARD .. THE "D" STARTS BLINKING IN DRIVE AND THE VEHICLE STARTS INDEFINITE REVERSING...... THIS SUV ALSO HAS BAD FUEL EFFICIENCY GETTING 12 MILE PER GALLON ON FREEWAY AND ROAD. NOT SAFE.
Mfg Campaign: 11233528
Recall Date: Jul 20, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE VEHICLE DECIDES TO REVERSE IN PARK AND IN DRIVE WHILE OPERATING THE VEHICLE ON THE ROAD. THE SHIFTING IS HARD CALIBRATION AND CHUGS. THE ENGINE HAS STALLED IN THE MIDDLE OF DRIVING AND COMPLETELY TURNED ITSELF INDEFINITELY OFF. WHILE DRIVING INTO THE PARKING SPACE THE VEHICLE HAS NUMEROUSLY AND SPONTANEOUSLY DECIDED TO REVERSE IN PARK. THE SAME HAS HAPPENED IN DRIVE. THE AUTO ENGINE SHUT OFF DOESN'T WORK PROPERLY AS THE COMPUTER GETS CONFUSED AS TO WHICH GEAR IT IS IN WHEN IT STARTS UP. THE RADIO LIKES TO TURN ITSELF ONCE IN A WHILE SO I'D SAY THATS MECHANICAL ALTHOUGH THE LEAST OF MY WORRIES. I RECENTLY EXPERIENCED PARKING IN MY FRONT YARD .. THE "D" STARTS BLINKING IN DRIVE AND THE VEHICLE STARTS INDEFINITE REVERSING...... THIS SUV ALSO HAS BAD FUEL EFFICIENCY GETTING 12 MILE PER GALLON ON FREEWAY AND ROAD. NOT SAFE.
Corrective Action:
THE VEHICLE DECIDES TO REVERSE IN PARK AND IN DRIVE WHILE OPERATING THE VEHICLE ON THE ROAD. THE SHIFTING IS HARD CALIBRATION AND CHUGS. THE ENGINE HAS STALLED IN THE MIDDLE OF DRIVING AND COMPLETELY TURNED ITSELF INDEFINITELY OFF. WHILE DRIVING INTO THE PARKING SPACE THE VEHICLE HAS NUMEROUSLY AND SPONTANEOUSLY DECIDED TO REVERSE IN PARK. THE SAME HAS HAPPENED IN DRIVE. THE AUTO ENGINE SHUT OFF DOESN'T WORK PROPERLY AS THE COMPUTER GETS CONFUSED AS TO WHICH GEAR IT IS IN WHEN IT STARTS UP. THE RADIO LIKES TO TURN ITSELF ONCE IN A WHILE SO I'D SAY THATS MECHANICAL ALTHOUGH THE LEAST OF MY WORRIES. I RECENTLY EXPERIENCED PARKING IN MY FRONT YARD .. THE "D" STARTS BLINKING IN DRIVE AND THE VEHICLE STARTS INDEFINITE REVERSING...... THIS SUV ALSO HAS BAD FUEL EFFICIENCY GETTING 12 MILE PER GALLON ON FREEWAY AND ROAD. NOT SAFE.
Additional Notes:
THE VEHICLE DECIDES TO REVERSE IN PARK AND IN DRIVE WHILE OPERATING THE VEHICLE ON THE ROAD. THE SHIFTING IS HARD CALIBRATION AND CHUGS. THE ENGINE HAS STALLED IN THE MIDDLE OF DRIVING AND COMPLETELY TURNED ITSELF INDEFINITELY OFF. WHILE DRIVING INTO THE PARKING SPACE THE VEHICLE HAS NUMEROUSLY AND SPONTANEOUSLY DECIDED TO REVERSE IN PARK. THE SAME HAS HAPPENED IN DRIVE. THE AUTO ENGINE SHUT OFF DOESN'T WORK PROPERLY AS THE COMPUTER GETS CONFUSED AS TO WHICH GEAR IT IS IN WHEN IT STARTS UP. THE RADIO LIKES TO TURN ITSELF ONCE IN A WHILE SO I'D SAY THATS MECHANICAL ALTHOUGH THE LEAST OF MY WORRIES. I RECENTLY EXPERIENCED PARKING IN MY FRONT YARD .. THE "D" STARTS BLINKING IN DRIVE AND THE VEHICLE STARTS INDEFINITE REVERSING...... THIS SUV ALSO HAS BAD FUEL EFFICIENCY GETTING 12 MILE PER GALLON ON FREEWAY AND ROAD. NOT SAFE.
Mfg Campaign: 11233529
Recall Date: Jul 20, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THE VEHICLE DECIDES TO REVERSE IN PARK AND IN DRIVE WHILE OPERATING THE VEHICLE ON THE ROAD. THE SHIFTING IS HARD CALIBRATION AND CHUGS. THE ENGINE HAS STALLED IN THE MIDDLE OF DRIVING AND COMPLETELY TURNED ITSELF INDEFINITELY OFF. WHILE DRIVING INTO THE PARKING SPACE THE VEHICLE HAS NUMEROUSLY AND SPONTANEOUSLY DECIDED TO REVERSE IN PARK. THE SAME HAS HAPPENED IN DRIVE. THE AUTO ENGINE SHUT OFF DOESN'T WORK PROPERLY AS THE COMPUTER GETS CONFUSED AS TO WHICH GEAR IT IS IN WHEN IT STARTS UP. THE RADIO LIKES TO TURN ITSELF ONCE IN A WHILE SO I'D SAY THATS MECHANICAL ALTHOUGH THE LEAST OF MY WORRIES. I RECENTLY EXPERIENCED PARKING IN MY FRONT YARD .. THE "D" STARTS BLINKING IN DRIVE AND THE VEHICLE STARTS INDEFINITE REVERSING...... THIS SUV ALSO HAS BAD FUEL EFFICIENCY GETTING 12 MILE PER GALLON ON FREEWAY AND ROAD. NOT SAFE.
Corrective Action:
THE VEHICLE DECIDES TO REVERSE IN PARK AND IN DRIVE WHILE OPERATING THE VEHICLE ON THE ROAD. THE SHIFTING IS HARD CALIBRATION AND CHUGS. THE ENGINE HAS STALLED IN THE MIDDLE OF DRIVING AND COMPLETELY TURNED ITSELF INDEFINITELY OFF. WHILE DRIVING INTO THE PARKING SPACE THE VEHICLE HAS NUMEROUSLY AND SPONTANEOUSLY DECIDED TO REVERSE IN PARK. THE SAME HAS HAPPENED IN DRIVE. THE AUTO ENGINE SHUT OFF DOESN'T WORK PROPERLY AS THE COMPUTER GETS CONFUSED AS TO WHICH GEAR IT IS IN WHEN IT STARTS UP. THE RADIO LIKES TO TURN ITSELF ONCE IN A WHILE SO I'D SAY THATS MECHANICAL ALTHOUGH THE LEAST OF MY WORRIES. I RECENTLY EXPERIENCED PARKING IN MY FRONT YARD .. THE "D" STARTS BLINKING IN DRIVE AND THE VEHICLE STARTS INDEFINITE REVERSING...... THIS SUV ALSO HAS BAD FUEL EFFICIENCY GETTING 12 MILE PER GALLON ON FREEWAY AND ROAD. NOT SAFE.
Additional Notes:
THE VEHICLE DECIDES TO REVERSE IN PARK AND IN DRIVE WHILE OPERATING THE VEHICLE ON THE ROAD. THE SHIFTING IS HARD CALIBRATION AND CHUGS. THE ENGINE HAS STALLED IN THE MIDDLE OF DRIVING AND COMPLETELY TURNED ITSELF INDEFINITELY OFF. WHILE DRIVING INTO THE PARKING SPACE THE VEHICLE HAS NUMEROUSLY AND SPONTANEOUSLY DECIDED TO REVERSE IN PARK. THE SAME HAS HAPPENED IN DRIVE. THE AUTO ENGINE SHUT OFF DOESN'T WORK PROPERLY AS THE COMPUTER GETS CONFUSED AS TO WHICH GEAR IT IS IN WHEN IT STARTS UP. THE RADIO LIKES TO TURN ITSELF ONCE IN A WHILE SO I'D SAY THATS MECHANICAL ALTHOUGH THE LEAST OF MY WORRIES. I RECENTLY EXPERIENCED PARKING IN MY FRONT YARD .. THE "D" STARTS BLINKING IN DRIVE AND THE VEHICLE STARTS INDEFINITE REVERSING...... THIS SUV ALSO HAS BAD FUEL EFFICIENCY GETTING 12 MILE PER GALLON ON FREEWAY AND ROAD. NOT SAFE.
Mfg Campaign: 11233529
Recall Date: Jul 20, 2019
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
THE VEHICLE DECIDES TO REVERSE IN PARK AND IN DRIVE WHILE OPERATING THE VEHICLE ON THE ROAD. THE SHIFTING IS HARD CALIBRATION AND CHUGS. THE ENGINE HAS STALLED IN THE MIDDLE OF DRIVING AND COMPLETELY TURNED ITSELF INDEFINITELY OFF. WHILE DRIVING INTO THE PARKING SPACE THE VEHICLE HAS NUMEROUSLY AND SPONTANEOUSLY DECIDED TO REVERSE IN PARK. THE SAME HAS HAPPENED IN DRIVE. THE AUTO ENGINE SHUT OFF DOESN'T WORK PROPERLY AS THE COMPUTER GETS CONFUSED AS TO WHICH GEAR IT IS IN WHEN IT STARTS UP. THE RADIO LIKES TO TURN ITSELF ONCE IN A WHILE SO I'D SAY THATS MECHANICAL ALTHOUGH THE LEAST OF MY WORRIES. I RECENTLY EXPERIENCED PARKING IN MY FRONT YARD .. THE "D" STARTS BLINKING IN DRIVE AND THE VEHICLE STARTS INDEFINITE REVERSING...... THIS SUV ALSO HAS BAD FUEL EFFICIENCY GETTING 12 MILE PER GALLON ON FREEWAY AND ROAD. NOT SAFE.
Corrective Action:
THE VEHICLE DECIDES TO REVERSE IN PARK AND IN DRIVE WHILE OPERATING THE VEHICLE ON THE ROAD. THE SHIFTING IS HARD CALIBRATION AND CHUGS. THE ENGINE HAS STALLED IN THE MIDDLE OF DRIVING AND COMPLETELY TURNED ITSELF INDEFINITELY OFF. WHILE DRIVING INTO THE PARKING SPACE THE VEHICLE HAS NUMEROUSLY AND SPONTANEOUSLY DECIDED TO REVERSE IN PARK. THE SAME HAS HAPPENED IN DRIVE. THE AUTO ENGINE SHUT OFF DOESN'T WORK PROPERLY AS THE COMPUTER GETS CONFUSED AS TO WHICH GEAR IT IS IN WHEN IT STARTS UP. THE RADIO LIKES TO TURN ITSELF ONCE IN A WHILE SO I'D SAY THATS MECHANICAL ALTHOUGH THE LEAST OF MY WORRIES. I RECENTLY EXPERIENCED PARKING IN MY FRONT YARD .. THE "D" STARTS BLINKING IN DRIVE AND THE VEHICLE STARTS INDEFINITE REVERSING...... THIS SUV ALSO HAS BAD FUEL EFFICIENCY GETTING 12 MILE PER GALLON ON FREEWAY AND ROAD. NOT SAFE.
Additional Notes:
THE VEHICLE DECIDES TO REVERSE IN PARK AND IN DRIVE WHILE OPERATING THE VEHICLE ON THE ROAD. THE SHIFTING IS HARD CALIBRATION AND CHUGS. THE ENGINE HAS STALLED IN THE MIDDLE OF DRIVING AND COMPLETELY TURNED ITSELF INDEFINITELY OFF. WHILE DRIVING INTO THE PARKING SPACE THE VEHICLE HAS NUMEROUSLY AND SPONTANEOUSLY DECIDED TO REVERSE IN PARK. THE SAME HAS HAPPENED IN DRIVE. THE AUTO ENGINE SHUT OFF DOESN'T WORK PROPERLY AS THE COMPUTER GETS CONFUSED AS TO WHICH GEAR IT IS IN WHEN IT STARTS UP. THE RADIO LIKES TO TURN ITSELF ONCE IN A WHILE SO I'D SAY THATS MECHANICAL ALTHOUGH THE LEAST OF MY WORRIES. I RECENTLY EXPERIENCED PARKING IN MY FRONT YARD .. THE "D" STARTS BLINKING IN DRIVE AND THE VEHICLE STARTS INDEFINITE REVERSING...... THIS SUV ALSO HAS BAD FUEL EFFICIENCY GETTING 12 MILE PER GALLON ON FREEWAY AND ROAD. NOT SAFE.
Mfg Campaign: 11233529
Recall Date: Jul 20, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
IN MOTION. PROBLEM WITH VEHICLE, ANY SPEED, ESPECIALLY CRUISE CONTROL ON. SPEED SET AT [EX) 25 MPH, TRAVELING DECLINE JEEP DOWNSHIFTS FROM 6TH. GEAR TO 3RD. GEAR. RPM JUMPS TO 4200 FROM 1500 RPM. ENGINE STARTS RACING AS TURBO KICKS IN. TRANSMISSION UP SHIFTS TO HIGHER GEARS. RPM STAYS HIGH, VEHICLE DOUBLES ITS SPEED. OCCURS ANY SPEED. ANY HILL. ON INTERSTATE WITH GRADES. NO MATTER WHAT ROADWAY OR SURFACE. DID THIS THE FIRST DAY WE BOUGHT IT. MY WIFE DIDN'T TELL ME IT CONTINUED. I FOUND STILL OCCURRED WHEN I TOOK FOR 3000 MILE SERVICE. SHE SAID SHE JUST AVOIDED CRUISE CONTROL. IT WILL DO THIS ON A GRADE ALSO IF CRUISE IS OFF. LONGER GRADES. AT THE 3000 MILE SERVICE I INFORMED DEALER DUTCH MILLER AND CALLED FCA JEEP I REGISTERED A CASE #.THAT DAY IN JUNE. DEALERSHIP DIDN'T FOLLOW THROUGH WITH JEEP, OR VISA VERSA. JEEP COULDN'T REACH US FOR PHONES WERE OUT FOR 3 WEEKS DUE TO STORMS. JEEP SUSPENDED. I CALLED JEEP CSM LAST WEEK. THEY WANTED ANOTHER TECH REVIEW. THE JUNE SERVICE REVIEW INCLUDED TAKING A BRAND NEW IDENTICAL JEEP LIMITED 2.0 TURBO AND SIMULATE. IT WAS WORSE THAN OURS. IT ACTUALLY RED LINED RPM ON GRADE OF RT 119 AT OAKWOOD INTERSTATE 64 ACCESS DEALERSHIP AGREED A PROBLEM. NO KNOWN REPAIR. COMPUTER SOFTWARE OR ENGINEERING UPDATE REQUIRED BY JEEP. DEALER DID NOT REPORT TO JEEP CSM ON FIRST SERVICE CALL. DUE TO LENGTH OF TIME, WE NEEDED TO REPEAT. TOOK IN AGAIN 07/18/2019. SERVICE WRITER JUST TYPED PART OBSERVATION OF FIRST VISIT. I CONTACTED JEEP TO BE SURE THEY WERE AWARE. JEEP CASE MGR. CONTACTED BILLY AT DEAR WHO KNEW NOTHING OF ISSUE AND STATED HE THOUGHT IT DID WHAT THE OTHER JEEPS DID. CASE MGR. TOLD ME I COULD TAKE TO ANOTHER DEALER FOR A DIFFERENT CASE MGR. I EMPHASIZED THIS IS A DANGEROUS CONDITION. MICHAEL DIDN'T WANT TO BE CONCERNED WITH ISSUE, IT IS DANGEROUS, AND I WAS REPORTING. SVC. MGR.SAID HE HAD SPOKEN TO MICHAEL,IN THE HOUR I HAVE VIDEO.
Corrective Action:
IN MOTION. PROBLEM WITH VEHICLE, ANY SPEED, ESPECIALLY CRUISE CONTROL ON. SPEED SET AT [EX) 25 MPH, TRAVELING DECLINE JEEP DOWNSHIFTS FROM 6TH. GEAR TO 3RD. GEAR. RPM JUMPS TO 4200 FROM 1500 RPM. ENGINE STARTS RACING AS TURBO KICKS IN. TRANSMISSION UP SHIFTS TO HIGHER GEARS. RPM STAYS HIGH, VEHICLE DOUBLES ITS SPEED. OCCURS ANY SPEED. ANY HILL. ON INTERSTATE WITH GRADES. NO MATTER WHAT ROADWAY OR SURFACE. DID THIS THE FIRST DAY WE BOUGHT IT. MY WIFE DIDN'T TELL ME IT CONTINUED. I FOUND STILL OCCURRED WHEN I TOOK FOR 3000 MILE SERVICE. SHE SAID SHE JUST AVOIDED CRUISE CONTROL. IT WILL DO THIS ON A GRADE ALSO IF CRUISE IS OFF. LONGER GRADES. AT THE 3000 MILE SERVICE I INFORMED DEALER DUTCH MILLER AND CALLED FCA JEEP I REGISTERED A CASE #.THAT DAY IN JUNE. DEALERSHIP DIDN'T FOLLOW THROUGH WITH JEEP, OR VISA VERSA. JEEP COULDN'T REACH US FOR PHONES WERE OUT FOR 3 WEEKS DUE TO STORMS. JEEP SUSPENDED. I CALLED JEEP CSM LAST WEEK. THEY WANTED ANOTHER TECH REVIEW. THE JUNE SERVICE REVIEW INCLUDED TAKING A BRAND NEW IDENTICAL JEEP LIMITED 2.0 TURBO AND SIMULATE. IT WAS WORSE THAN OURS. IT ACTUALLY RED LINED RPM ON GRADE OF RT 119 AT OAKWOOD INTERSTATE 64 ACCESS DEALERSHIP AGREED A PROBLEM. NO KNOWN REPAIR. COMPUTER SOFTWARE OR ENGINEERING UPDATE REQUIRED BY JEEP. DEALER DID NOT REPORT TO JEEP CSM ON FIRST SERVICE CALL. DUE TO LENGTH OF TIME, WE NEEDED TO REPEAT. TOOK IN AGAIN 07/18/2019. SERVICE WRITER JUST TYPED PART OBSERVATION OF FIRST VISIT. I CONTACTED JEEP TO BE SURE THEY WERE AWARE. JEEP CASE MGR. CONTACTED BILLY AT DEAR WHO KNEW NOTHING OF ISSUE AND STATED HE THOUGHT IT DID WHAT THE OTHER JEEPS DID. CASE MGR. TOLD ME I COULD TAKE TO ANOTHER DEALER FOR A DIFFERENT CASE MGR. I EMPHASIZED THIS IS A DANGEROUS CONDITION. MICHAEL DIDN'T WANT TO BE CONCERNED WITH ISSUE, IT IS DANGEROUS, AND I WAS REPORTING. SVC. MGR.SAID HE HAD SPOKEN TO MICHAEL,IN THE HOUR I HAVE VIDEO.
Additional Notes:
IN MOTION. PROBLEM WITH VEHICLE, ANY SPEED, ESPECIALLY CRUISE CONTROL ON. SPEED SET AT [EX) 25 MPH, TRAVELING DECLINE JEEP DOWNSHIFTS FROM 6TH. GEAR TO 3RD. GEAR. RPM JUMPS TO 4200 FROM 1500 RPM. ENGINE STARTS RACING AS TURBO KICKS IN. TRANSMISSION UP SHIFTS TO HIGHER GEARS. RPM STAYS HIGH, VEHICLE DOUBLES ITS SPEED. OCCURS ANY SPEED. ANY HILL. ON INTERSTATE WITH GRADES. NO MATTER WHAT ROADWAY OR SURFACE. DID THIS THE FIRST DAY WE BOUGHT IT. MY WIFE DIDN'T TELL ME IT CONTINUED. I FOUND STILL OCCURRED WHEN I TOOK FOR 3000 MILE SERVICE. SHE SAID SHE JUST AVOIDED CRUISE CONTROL. IT WILL DO THIS ON A GRADE ALSO IF CRUISE IS OFF. LONGER GRADES. AT THE 3000 MILE SERVICE I INFORMED DEALER DUTCH MILLER AND CALLED FCA JEEP I REGISTERED A CASE #.THAT DAY IN JUNE. DEALERSHIP DIDN'T FOLLOW THROUGH WITH JEEP, OR VISA VERSA. JEEP COULDN'T REACH US FOR PHONES WERE OUT FOR 3 WEEKS DUE TO STORMS. JEEP SUSPENDED. I CALLED JEEP CSM LAST WEEK. THEY WANTED ANOTHER TECH REVIEW. THE JUNE SERVICE REVIEW INCLUDED TAKING A BRAND NEW IDENTICAL JEEP LIMITED 2.0 TURBO AND SIMULATE. IT WAS WORSE THAN OURS. IT ACTUALLY RED LINED RPM ON GRADE OF RT 119 AT OAKWOOD INTERSTATE 64 ACCESS DEALERSHIP AGREED A PROBLEM. NO KNOWN REPAIR. COMPUTER SOFTWARE OR ENGINEERING UPDATE REQUIRED BY JEEP. DEALER DID NOT REPORT TO JEEP CSM ON FIRST SERVICE CALL. DUE TO LENGTH OF TIME, WE NEEDED TO REPEAT. TOOK IN AGAIN 07/18/2019. SERVICE WRITER JUST TYPED PART OBSERVATION OF FIRST VISIT. I CONTACTED JEEP TO BE SURE THEY WERE AWARE. JEEP CASE MGR. CONTACTED BILLY AT DEAR WHO KNEW NOTHING OF ISSUE AND STATED HE THOUGHT IT DID WHAT THE OTHER JEEPS DID. CASE MGR. TOLD ME I COULD TAKE TO ANOTHER DEALER FOR A DIFFERENT CASE MGR. I EMPHASIZED THIS IS A DANGEROUS CONDITION. MICHAEL DIDN'T WANT TO BE CONCERNED WITH ISSUE, IT IS DANGEROUS, AND I WAS REPORTING. SVC. MGR.SAID HE HAD SPOKEN TO MICHAEL,IN THE HOUR I HAVE VIDEO.
Mfg Campaign: 11233299
Recall Date: Jul 19, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
IN MOTION. PROBLEM WITH VEHICLE, ANY SPEED, ESPECIALLY CRUISE CONTROL ON. SPEED SET AT [EX) 25 MPH, TRAVELING DECLINE JEEP DOWNSHIFTS FROM 6TH. GEAR TO 3RD. GEAR. RPM JUMPS TO 4200 FROM 1500 RPM. ENGINE STARTS RACING AS TURBO KICKS IN. TRANSMISSION UP SHIFTS TO HIGHER GEARS. RPM STAYS HIGH, VEHICLE DOUBLES ITS SPEED. OCCURS ANY SPEED. ANY HILL. ON INTERSTATE WITH GRADES. NO MATTER WHAT ROADWAY OR SURFACE. DID THIS THE FIRST DAY WE BOUGHT IT. MY WIFE DIDN'T TELL ME IT CONTINUED. I FOUND STILL OCCURRED WHEN I TOOK FOR 3000 MILE SERVICE. SHE SAID SHE JUST AVOIDED CRUISE CONTROL. IT WILL DO THIS ON A GRADE ALSO IF CRUISE IS OFF. LONGER GRADES. AT THE 3000 MILE SERVICE I INFORMED DEALER DUTCH MILLER AND CALLED FCA JEEP I REGISTERED A CASE #.THAT DAY IN JUNE. DEALERSHIP DIDN'T FOLLOW THROUGH WITH JEEP, OR VISA VERSA. JEEP COULDN'T REACH US FOR PHONES WERE OUT FOR 3 WEEKS DUE TO STORMS. JEEP SUSPENDED. I CALLED JEEP CSM LAST WEEK. THEY WANTED ANOTHER TECH REVIEW. THE JUNE SERVICE REVIEW INCLUDED TAKING A BRAND NEW IDENTICAL JEEP LIMITED 2.0 TURBO AND SIMULATE. IT WAS WORSE THAN OURS. IT ACTUALLY RED LINED RPM ON GRADE OF RT 119 AT OAKWOOD INTERSTATE 64 ACCESS DEALERSHIP AGREED A PROBLEM. NO KNOWN REPAIR. COMPUTER SOFTWARE OR ENGINEERING UPDATE REQUIRED BY JEEP. DEALER DID NOT REPORT TO JEEP CSM ON FIRST SERVICE CALL. DUE TO LENGTH OF TIME, WE NEEDED TO REPEAT. TOOK IN AGAIN 07/18/2019. SERVICE WRITER JUST TYPED PART OBSERVATION OF FIRST VISIT. I CONTACTED JEEP TO BE SURE THEY WERE AWARE. JEEP CASE MGR. CONTACTED BILLY AT DEAR WHO KNEW NOTHING OF ISSUE AND STATED HE THOUGHT IT DID WHAT THE OTHER JEEPS DID. CASE MGR. TOLD ME I COULD TAKE TO ANOTHER DEALER FOR A DIFFERENT CASE MGR. I EMPHASIZED THIS IS A DANGEROUS CONDITION. MICHAEL DIDN'T WANT TO BE CONCERNED WITH ISSUE, IT IS DANGEROUS, AND I WAS REPORTING. SVC. MGR.SAID HE HAD SPOKEN TO MICHAEL,IN THE HOUR I HAVE VIDEO.
Corrective Action:
IN MOTION. PROBLEM WITH VEHICLE, ANY SPEED, ESPECIALLY CRUISE CONTROL ON. SPEED SET AT [EX) 25 MPH, TRAVELING DECLINE JEEP DOWNSHIFTS FROM 6TH. GEAR TO 3RD. GEAR. RPM JUMPS TO 4200 FROM 1500 RPM. ENGINE STARTS RACING AS TURBO KICKS IN. TRANSMISSION UP SHIFTS TO HIGHER GEARS. RPM STAYS HIGH, VEHICLE DOUBLES ITS SPEED. OCCURS ANY SPEED. ANY HILL. ON INTERSTATE WITH GRADES. NO MATTER WHAT ROADWAY OR SURFACE. DID THIS THE FIRST DAY WE BOUGHT IT. MY WIFE DIDN'T TELL ME IT CONTINUED. I FOUND STILL OCCURRED WHEN I TOOK FOR 3000 MILE SERVICE. SHE SAID SHE JUST AVOIDED CRUISE CONTROL. IT WILL DO THIS ON A GRADE ALSO IF CRUISE IS OFF. LONGER GRADES. AT THE 3000 MILE SERVICE I INFORMED DEALER DUTCH MILLER AND CALLED FCA JEEP I REGISTERED A CASE #.THAT DAY IN JUNE. DEALERSHIP DIDN'T FOLLOW THROUGH WITH JEEP, OR VISA VERSA. JEEP COULDN'T REACH US FOR PHONES WERE OUT FOR 3 WEEKS DUE TO STORMS. JEEP SUSPENDED. I CALLED JEEP CSM LAST WEEK. THEY WANTED ANOTHER TECH REVIEW. THE JUNE SERVICE REVIEW INCLUDED TAKING A BRAND NEW IDENTICAL JEEP LIMITED 2.0 TURBO AND SIMULATE. IT WAS WORSE THAN OURS. IT ACTUALLY RED LINED RPM ON GRADE OF RT 119 AT OAKWOOD INTERSTATE 64 ACCESS DEALERSHIP AGREED A PROBLEM. NO KNOWN REPAIR. COMPUTER SOFTWARE OR ENGINEERING UPDATE REQUIRED BY JEEP. DEALER DID NOT REPORT TO JEEP CSM ON FIRST SERVICE CALL. DUE TO LENGTH OF TIME, WE NEEDED TO REPEAT. TOOK IN AGAIN 07/18/2019. SERVICE WRITER JUST TYPED PART OBSERVATION OF FIRST VISIT. I CONTACTED JEEP TO BE SURE THEY WERE AWARE. JEEP CASE MGR. CONTACTED BILLY AT DEAR WHO KNEW NOTHING OF ISSUE AND STATED HE THOUGHT IT DID WHAT THE OTHER JEEPS DID. CASE MGR. TOLD ME I COULD TAKE TO ANOTHER DEALER FOR A DIFFERENT CASE MGR. I EMPHASIZED THIS IS A DANGEROUS CONDITION. MICHAEL DIDN'T WANT TO BE CONCERNED WITH ISSUE, IT IS DANGEROUS, AND I WAS REPORTING. SVC. MGR.SAID HE HAD SPOKEN TO MICHAEL,IN THE HOUR I HAVE VIDEO.
Additional Notes:
IN MOTION. PROBLEM WITH VEHICLE, ANY SPEED, ESPECIALLY CRUISE CONTROL ON. SPEED SET AT [EX) 25 MPH, TRAVELING DECLINE JEEP DOWNSHIFTS FROM 6TH. GEAR TO 3RD. GEAR. RPM JUMPS TO 4200 FROM 1500 RPM. ENGINE STARTS RACING AS TURBO KICKS IN. TRANSMISSION UP SHIFTS TO HIGHER GEARS. RPM STAYS HIGH, VEHICLE DOUBLES ITS SPEED. OCCURS ANY SPEED. ANY HILL. ON INTERSTATE WITH GRADES. NO MATTER WHAT ROADWAY OR SURFACE. DID THIS THE FIRST DAY WE BOUGHT IT. MY WIFE DIDN'T TELL ME IT CONTINUED. I FOUND STILL OCCURRED WHEN I TOOK FOR 3000 MILE SERVICE. SHE SAID SHE JUST AVOIDED CRUISE CONTROL. IT WILL DO THIS ON A GRADE ALSO IF CRUISE IS OFF. LONGER GRADES. AT THE 3000 MILE SERVICE I INFORMED DEALER DUTCH MILLER AND CALLED FCA JEEP I REGISTERED A CASE #.THAT DAY IN JUNE. DEALERSHIP DIDN'T FOLLOW THROUGH WITH JEEP, OR VISA VERSA. JEEP COULDN'T REACH US FOR PHONES WERE OUT FOR 3 WEEKS DUE TO STORMS. JEEP SUSPENDED. I CALLED JEEP CSM LAST WEEK. THEY WANTED ANOTHER TECH REVIEW. THE JUNE SERVICE REVIEW INCLUDED TAKING A BRAND NEW IDENTICAL JEEP LIMITED 2.0 TURBO AND SIMULATE. IT WAS WORSE THAN OURS. IT ACTUALLY RED LINED RPM ON GRADE OF RT 119 AT OAKWOOD INTERSTATE 64 ACCESS DEALERSHIP AGREED A PROBLEM. NO KNOWN REPAIR. COMPUTER SOFTWARE OR ENGINEERING UPDATE REQUIRED BY JEEP. DEALER DID NOT REPORT TO JEEP CSM ON FIRST SERVICE CALL. DUE TO LENGTH OF TIME, WE NEEDED TO REPEAT. TOOK IN AGAIN 07/18/2019. SERVICE WRITER JUST TYPED PART OBSERVATION OF FIRST VISIT. I CONTACTED JEEP TO BE SURE THEY WERE AWARE. JEEP CASE MGR. CONTACTED BILLY AT DEAR WHO KNEW NOTHING OF ISSUE AND STATED HE THOUGHT IT DID WHAT THE OTHER JEEPS DID. CASE MGR. TOLD ME I COULD TAKE TO ANOTHER DEALER FOR A DIFFERENT CASE MGR. I EMPHASIZED THIS IS A DANGEROUS CONDITION. MICHAEL DIDN'T WANT TO BE CONCERNED WITH ISSUE, IT IS DANGEROUS, AND I WAS REPORTING. SVC. MGR.SAID HE HAD SPOKEN TO MICHAEL,IN THE HOUR I HAVE VIDEO.
Mfg Campaign: 11233299
Recall Date: Jul 19, 2019
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
IN MOTION. PROBLEM WITH VEHICLE, ANY SPEED, ESPECIALLY CRUISE CONTROL ON. SPEED SET AT [EX) 25 MPH, TRAVELING DECLINE JEEP DOWNSHIFTS FROM 6TH. GEAR TO 3RD. GEAR. RPM JUMPS TO 4200 FROM 1500 RPM. ENGINE STARTS RACING AS TURBO KICKS IN. TRANSMISSION UP SHIFTS TO HIGHER GEARS. RPM STAYS HIGH, VEHICLE DOUBLES ITS SPEED. OCCURS ANY SPEED. ANY HILL. ON INTERSTATE WITH GRADES. NO MATTER WHAT ROADWAY OR SURFACE. DID THIS THE FIRST DAY WE BOUGHT IT. MY WIFE DIDN'T TELL ME IT CONTINUED. I FOUND STILL OCCURRED WHEN I TOOK FOR 3000 MILE SERVICE. SHE SAID SHE JUST AVOIDED CRUISE CONTROL. IT WILL DO THIS ON A GRADE ALSO IF CRUISE IS OFF. LONGER GRADES. AT THE 3000 MILE SERVICE I INFORMED DEALER DUTCH MILLER AND CALLED FCA JEEP I REGISTERED A CASE #.THAT DAY IN JUNE. DEALERSHIP DIDN'T FOLLOW THROUGH WITH JEEP, OR VISA VERSA. JEEP COULDN'T REACH US FOR PHONES WERE OUT FOR 3 WEEKS DUE TO STORMS. JEEP SUSPENDED. I CALLED JEEP CSM LAST WEEK. THEY WANTED ANOTHER TECH REVIEW. THE JUNE SERVICE REVIEW INCLUDED TAKING A BRAND NEW IDENTICAL JEEP LIMITED 2.0 TURBO AND SIMULATE. IT WAS WORSE THAN OURS. IT ACTUALLY RED LINED RPM ON GRADE OF RT 119 AT OAKWOOD INTERSTATE 64 ACCESS DEALERSHIP AGREED A PROBLEM. NO KNOWN REPAIR. COMPUTER SOFTWARE OR ENGINEERING UPDATE REQUIRED BY JEEP. DEALER DID NOT REPORT TO JEEP CSM ON FIRST SERVICE CALL. DUE TO LENGTH OF TIME, WE NEEDED TO REPEAT. TOOK IN AGAIN 07/18/2019. SERVICE WRITER JUST TYPED PART OBSERVATION OF FIRST VISIT. I CONTACTED JEEP TO BE SURE THEY WERE AWARE. JEEP CASE MGR. CONTACTED BILLY AT DEAR WHO KNEW NOTHING OF ISSUE AND STATED HE THOUGHT IT DID WHAT THE OTHER JEEPS DID. CASE MGR. TOLD ME I COULD TAKE TO ANOTHER DEALER FOR A DIFFERENT CASE MGR. I EMPHASIZED THIS IS A DANGEROUS CONDITION. MICHAEL DIDN'T WANT TO BE CONCERNED WITH ISSUE, IT IS DANGEROUS, AND I WAS REPORTING. SVC. MGR.SAID HE HAD SPOKEN TO MICHAEL,IN THE HOUR I HAVE VIDEO.
Corrective Action:
IN MOTION. PROBLEM WITH VEHICLE, ANY SPEED, ESPECIALLY CRUISE CONTROL ON. SPEED SET AT [EX) 25 MPH, TRAVELING DECLINE JEEP DOWNSHIFTS FROM 6TH. GEAR TO 3RD. GEAR. RPM JUMPS TO 4200 FROM 1500 RPM. ENGINE STARTS RACING AS TURBO KICKS IN. TRANSMISSION UP SHIFTS TO HIGHER GEARS. RPM STAYS HIGH, VEHICLE DOUBLES ITS SPEED. OCCURS ANY SPEED. ANY HILL. ON INTERSTATE WITH GRADES. NO MATTER WHAT ROADWAY OR SURFACE. DID THIS THE FIRST DAY WE BOUGHT IT. MY WIFE DIDN'T TELL ME IT CONTINUED. I FOUND STILL OCCURRED WHEN I TOOK FOR 3000 MILE SERVICE. SHE SAID SHE JUST AVOIDED CRUISE CONTROL. IT WILL DO THIS ON A GRADE ALSO IF CRUISE IS OFF. LONGER GRADES. AT THE 3000 MILE SERVICE I INFORMED DEALER DUTCH MILLER AND CALLED FCA JEEP I REGISTERED A CASE #.THAT DAY IN JUNE. DEALERSHIP DIDN'T FOLLOW THROUGH WITH JEEP, OR VISA VERSA. JEEP COULDN'T REACH US FOR PHONES WERE OUT FOR 3 WEEKS DUE TO STORMS. JEEP SUSPENDED. I CALLED JEEP CSM LAST WEEK. THEY WANTED ANOTHER TECH REVIEW. THE JUNE SERVICE REVIEW INCLUDED TAKING A BRAND NEW IDENTICAL JEEP LIMITED 2.0 TURBO AND SIMULATE. IT WAS WORSE THAN OURS. IT ACTUALLY RED LINED RPM ON GRADE OF RT 119 AT OAKWOOD INTERSTATE 64 ACCESS DEALERSHIP AGREED A PROBLEM. NO KNOWN REPAIR. COMPUTER SOFTWARE OR ENGINEERING UPDATE REQUIRED BY JEEP. DEALER DID NOT REPORT TO JEEP CSM ON FIRST SERVICE CALL. DUE TO LENGTH OF TIME, WE NEEDED TO REPEAT. TOOK IN AGAIN 07/18/2019. SERVICE WRITER JUST TYPED PART OBSERVATION OF FIRST VISIT. I CONTACTED JEEP TO BE SURE THEY WERE AWARE. JEEP CASE MGR. CONTACTED BILLY AT DEAR WHO KNEW NOTHING OF ISSUE AND STATED HE THOUGHT IT DID WHAT THE OTHER JEEPS DID. CASE MGR. TOLD ME I COULD TAKE TO ANOTHER DEALER FOR A DIFFERENT CASE MGR. I EMPHASIZED THIS IS A DANGEROUS CONDITION. MICHAEL DIDN'T WANT TO BE CONCERNED WITH ISSUE, IT IS DANGEROUS, AND I WAS REPORTING. SVC. MGR.SAID HE HAD SPOKEN TO MICHAEL,IN THE HOUR I HAVE VIDEO.
Additional Notes:
IN MOTION. PROBLEM WITH VEHICLE, ANY SPEED, ESPECIALLY CRUISE CONTROL ON. SPEED SET AT [EX) 25 MPH, TRAVELING DECLINE JEEP DOWNSHIFTS FROM 6TH. GEAR TO 3RD. GEAR. RPM JUMPS TO 4200 FROM 1500 RPM. ENGINE STARTS RACING AS TURBO KICKS IN. TRANSMISSION UP SHIFTS TO HIGHER GEARS. RPM STAYS HIGH, VEHICLE DOUBLES ITS SPEED. OCCURS ANY SPEED. ANY HILL. ON INTERSTATE WITH GRADES. NO MATTER WHAT ROADWAY OR SURFACE. DID THIS THE FIRST DAY WE BOUGHT IT. MY WIFE DIDN'T TELL ME IT CONTINUED. I FOUND STILL OCCURRED WHEN I TOOK FOR 3000 MILE SERVICE. SHE SAID SHE JUST AVOIDED CRUISE CONTROL. IT WILL DO THIS ON A GRADE ALSO IF CRUISE IS OFF. LONGER GRADES. AT THE 3000 MILE SERVICE I INFORMED DEALER DUTCH MILLER AND CALLED FCA JEEP I REGISTERED A CASE #.THAT DAY IN JUNE. DEALERSHIP DIDN'T FOLLOW THROUGH WITH JEEP, OR VISA VERSA. JEEP COULDN'T REACH US FOR PHONES WERE OUT FOR 3 WEEKS DUE TO STORMS. JEEP SUSPENDED. I CALLED JEEP CSM LAST WEEK. THEY WANTED ANOTHER TECH REVIEW. THE JUNE SERVICE REVIEW INCLUDED TAKING A BRAND NEW IDENTICAL JEEP LIMITED 2.0 TURBO AND SIMULATE. IT WAS WORSE THAN OURS. IT ACTUALLY RED LINED RPM ON GRADE OF RT 119 AT OAKWOOD INTERSTATE 64 ACCESS DEALERSHIP AGREED A PROBLEM. NO KNOWN REPAIR. COMPUTER SOFTWARE OR ENGINEERING UPDATE REQUIRED BY JEEP. DEALER DID NOT REPORT TO JEEP CSM ON FIRST SERVICE CALL. DUE TO LENGTH OF TIME, WE NEEDED TO REPEAT. TOOK IN AGAIN 07/18/2019. SERVICE WRITER JUST TYPED PART OBSERVATION OF FIRST VISIT. I CONTACTED JEEP TO BE SURE THEY WERE AWARE. JEEP CASE MGR. CONTACTED BILLY AT DEAR WHO KNEW NOTHING OF ISSUE AND STATED HE THOUGHT IT DID WHAT THE OTHER JEEPS DID. CASE MGR. TOLD ME I COULD TAKE TO ANOTHER DEALER FOR A DIFFERENT CASE MGR. I EMPHASIZED THIS IS A DANGEROUS CONDITION. MICHAEL DIDN'T WANT TO BE CONCERNED WITH ISSUE, IT IS DANGEROUS, AND I WAS REPORTING. SVC. MGR.SAID HE HAD SPOKEN TO MICHAEL,IN THE HOUR I HAVE VIDEO.
Mfg Campaign: 11233299
Recall Date: Jul 19, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS THE VEHICLE SUDDENLY SHUT OFF. THE VEHICLE WAS TAKEN TO WORLD JEEP (681 STREWSBURY AVE, STREWSBURY, NJ) WHERE IT WAS DIAGNOSED THAT THERE WAS A LOOSE BATTERY ELECTRICAL CABLE. THE CABLE WAS REPLACED, BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR WAS FAULTY. THE ALTERNATOR WAS REPLACED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 85,000.
Corrective Action:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS THE VEHICLE SUDDENLY SHUT OFF. THE VEHICLE WAS TAKEN TO WORLD JEEP (681 STREWSBURY AVE, STREWSBURY, NJ) WHERE IT WAS DIAGNOSED THAT THERE WAS A LOOSE BATTERY ELECTRICAL CABLE. THE CABLE WAS REPLACED, BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR WAS FAULTY. THE ALTERNATOR WAS REPLACED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 85,000.
Additional Notes:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS THE VEHICLE SUDDENLY SHUT OFF. THE VEHICLE WAS TAKEN TO WORLD JEEP (681 STREWSBURY AVE, STREWSBURY, NJ) WHERE IT WAS DIAGNOSED THAT THERE WAS A LOOSE BATTERY ELECTRICAL CABLE. THE CABLE WAS REPLACED, BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR WAS FAULTY. THE ALTERNATOR WAS REPLACED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 85,000.
Mfg Campaign: 11233059
Recall Date: Jul 18, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS THE VEHICLE SUDDENLY SHUT OFF. THE VEHICLE WAS TAKEN TO WORLD JEEP (681 STREWSBURY AVE, STREWSBURY, NJ) WHERE IT WAS DIAGNOSED THAT THERE WAS A LOOSE BATTERY ELECTRICAL CABLE. THE CABLE WAS REPLACED, BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR WAS FAULTY. THE ALTERNATOR WAS REPLACED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 85,000.
Corrective Action:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS THE VEHICLE SUDDENLY SHUT OFF. THE VEHICLE WAS TAKEN TO WORLD JEEP (681 STREWSBURY AVE, STREWSBURY, NJ) WHERE IT WAS DIAGNOSED THAT THERE WAS A LOOSE BATTERY ELECTRICAL CABLE. THE CABLE WAS REPLACED, BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR WAS FAULTY. THE ALTERNATOR WAS REPLACED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 85,000.
Additional Notes:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS THE VEHICLE SUDDENLY SHUT OFF. THE VEHICLE WAS TAKEN TO WORLD JEEP (681 STREWSBURY AVE, STREWSBURY, NJ) WHERE IT WAS DIAGNOSED THAT THERE WAS A LOOSE BATTERY ELECTRICAL CABLE. THE CABLE WAS REPLACED, BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR WAS FAULTY. THE ALTERNATOR WAS REPLACED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 85,000.
Mfg Campaign: 11233059
Recall Date: Jul 18, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY:HOOD
Potential Consequences:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE HOOD SHIMMIED AND SHUDDERED. THE CONTACT WAS CONCERNED THAT THE HOOD LATCH WOULD DETACH AND IMPACT THE DRIVER WHILE THE VEHICLE WAS IN OPERATION. WATERTOWN FORD CHRYSLER (1600 9TH AVE SE, WATERTOWN, SD 57201, (605) 886-5844) SERVICED THE HOOD BY ADJUSTING VARIOUS KNOBS, WHICH THE CONTACT FELT WAS AN INTERIM REMEDY RATHER THAN A PERMANENT SOLUTION. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT TO GET A SECOND OPINION. BILLION CHRYSLER, JEEP, LINCOLN, MERCURY, MAZDA (3401 WEST 41ST, SIOUX FALLS, SD 57106, 605-361-1919) INSPECTED THE VEHICLE, BUT DID NOT PROVIDE A CAUSE FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Corrective Action:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE HOOD SHIMMIED AND SHUDDERED. THE CONTACT WAS CONCERNED THAT THE HOOD LATCH WOULD DETACH AND IMPACT THE DRIVER WHILE THE VEHICLE WAS IN OPERATION. WATERTOWN FORD CHRYSLER (1600 9TH AVE SE, WATERTOWN, SD 57201, (605) 886-5844) SERVICED THE HOOD BY ADJUSTING VARIOUS KNOBS, WHICH THE CONTACT FELT WAS AN INTERIM REMEDY RATHER THAN A PERMANENT SOLUTION. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT TO GET A SECOND OPINION. BILLION CHRYSLER, JEEP, LINCOLN, MERCURY, MAZDA (3401 WEST 41ST, SIOUX FALLS, SD 57106, 605-361-1919) INSPECTED THE VEHICLE, BUT DID NOT PROVIDE A CAUSE FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Additional Notes:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE HOOD SHIMMIED AND SHUDDERED. THE CONTACT WAS CONCERNED THAT THE HOOD LATCH WOULD DETACH AND IMPACT THE DRIVER WHILE THE VEHICLE WAS IN OPERATION. WATERTOWN FORD CHRYSLER (1600 9TH AVE SE, WATERTOWN, SD 57201, (605) 886-5844) SERVICED THE HOOD BY ADJUSTING VARIOUS KNOBS, WHICH THE CONTACT FELT WAS AN INTERIM REMEDY RATHER THAN A PERMANENT SOLUTION. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT TO GET A SECOND OPINION. BILLION CHRYSLER, JEEP, LINCOLN, MERCURY, MAZDA (3401 WEST 41ST, SIOUX FALLS, SD 57106, 605-361-1919) INSPECTED THE VEHICLE, BUT DID NOT PROVIDE A CAUSE FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Mfg Campaign: 11233196
Recall Date: Jul 18, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2019 JEEP CHEROKEE. CONSUMER WRITES IN REGARDS TO ILLUMINATED AUTO STOP START LIGHT. *LD THE CONSUMER STATED THE DEALER ADVISED NOT TO RUN THE A/C ON HIGH DUE TO THE BATTERY NOT HAVING ENOUGH VOLTAGE. *JS
Corrective Action:
2019 JEEP CHEROKEE. CONSUMER WRITES IN REGARDS TO ILLUMINATED AUTO STOP START LIGHT. *LD THE CONSUMER STATED THE DEALER ADVISED NOT TO RUN THE A/C ON HIGH DUE TO THE BATTERY NOT HAVING ENOUGH VOLTAGE. *JS
Additional Notes:
2019 JEEP CHEROKEE. CONSUMER WRITES IN REGARDS TO ILLUMINATED AUTO STOP START LIGHT. *LD THE CONSUMER STATED THE DEALER ADVISED NOT TO RUN THE A/C ON HIGH DUE TO THE BATTERY NOT HAVING ENOUGH VOLTAGE. *JS
Mfg Campaign: 11233354
Recall Date: Jul 17, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHILE FLAT TOWING OUR 2019 JEEP CHEROKEE LATITUDE PLUS 4X4 BEHIND OUR MOTOR HOME, THE EMERGENCY BRAKE ENGAGED ITSELF AND BEFORE WE COULD GET STOPPED IN ABOUT 1/2 OF A MILE, THE BACK TIRES AND WHEELS ON THE CAR WERE DESTROYED. THIS IS NOT A COMPLAINT NOR AM I LOOKING TO HOLD SOMEONE RESPONSIBLE. MY CAR HAS BEEN REPAIRED BY MY VEHICLE INSURANCE COMPANY. I MERELY WANT TO REPORT WHAT HAPPENED TO HELP JEEP DETERMINE WHY THIS OCCURRED. I CALLED THE DEALERSHIP IN PEORIA, ARIZONA WHERE WE PURCHASED IT AS WELL AS THE JEEP DEALER IN JOPLIN, MO WHO REPLACED THE TIRES AND WHEELS. THEY BOTH TOLD ME THAT ON A BUMPY STRETCH OF HIGHWAY WITH NUMEROUS POT HOLES, AS THIS SECTION OF ROAD WAS, THAT THE "COMPUTER" TURNS ON THE EMERGENCY BRAKE. AGAIN, WE WERE TOWING IT BEHIND THE MOTOR HOME AND HAD DONE SO ON NUMEROUS OCCASIONS. THERE ARE A SET OF STEPS THAT YOU HAVE TO DO BEFORE TOWING THE VEHICLE, WHICH I HAVE DONE MANY TIMES WITHOUT ANY PROBLEMS. I CALLED JEEP HEADQUARTERS THREE TIMES TODAY AND THEY TOLD ME THAT THEY DID NOT HAVE ANYONE WHO WOULD BE INTERESTED IN BEING INFORMED OF THIS. HAD THIS HAPPENED WHILE MY HUSBAND OR I WERE ACTUALLY DRIVING THE CAR, INSTEAD OF TOWING IT, IT COULD HAVE BEEN DANGEROUS AS I ASSUME IT ALSO WOULD HAVE ENGAGED THE AIRBAGS. AGAIN, I JUST WANT TO KNOW WHY THIS HAPPENED AND I AM FEARFUL IT COULD HAPPEN AGAIN. I'M NOT INTERESTED IN BLAME, LIABILITY, OR RESPONSIBILITY. I ONLY WANT JEEP TO KNOW WHAT HAPPENED AND SEE IF THE EXPLANATIONS I'VE BEEN GIVEN ARE REASONABLE OR NOT.
Corrective Action:
WHILE FLAT TOWING OUR 2019 JEEP CHEROKEE LATITUDE PLUS 4X4 BEHIND OUR MOTOR HOME, THE EMERGENCY BRAKE ENGAGED ITSELF AND BEFORE WE COULD GET STOPPED IN ABOUT 1/2 OF A MILE, THE BACK TIRES AND WHEELS ON THE CAR WERE DESTROYED. THIS IS NOT A COMPLAINT NOR AM I LOOKING TO HOLD SOMEONE RESPONSIBLE. MY CAR HAS BEEN REPAIRED BY MY VEHICLE INSURANCE COMPANY. I MERELY WANT TO REPORT WHAT HAPPENED TO HELP JEEP DETERMINE WHY THIS OCCURRED. I CALLED THE DEALERSHIP IN PEORIA, ARIZONA WHERE WE PURCHASED IT AS WELL AS THE JEEP DEALER IN JOPLIN, MO WHO REPLACED THE TIRES AND WHEELS. THEY BOTH TOLD ME THAT ON A BUMPY STRETCH OF HIGHWAY WITH NUMEROUS POT HOLES, AS THIS SECTION OF ROAD WAS, THAT THE "COMPUTER" TURNS ON THE EMERGENCY BRAKE. AGAIN, WE WERE TOWING IT BEHIND THE MOTOR HOME AND HAD DONE SO ON NUMEROUS OCCASIONS. THERE ARE A SET OF STEPS THAT YOU HAVE TO DO BEFORE TOWING THE VEHICLE, WHICH I HAVE DONE MANY TIMES WITHOUT ANY PROBLEMS. I CALLED JEEP HEADQUARTERS THREE TIMES TODAY AND THEY TOLD ME THAT THEY DID NOT HAVE ANYONE WHO WOULD BE INTERESTED IN BEING INFORMED OF THIS. HAD THIS HAPPENED WHILE MY HUSBAND OR I WERE ACTUALLY DRIVING THE CAR, INSTEAD OF TOWING IT, IT COULD HAVE BEEN DANGEROUS AS I ASSUME IT ALSO WOULD HAVE ENGAGED THE AIRBAGS. AGAIN, I JUST WANT TO KNOW WHY THIS HAPPENED AND I AM FEARFUL IT COULD HAPPEN AGAIN. I'M NOT INTERESTED IN BLAME, LIABILITY, OR RESPONSIBILITY. I ONLY WANT JEEP TO KNOW WHAT HAPPENED AND SEE IF THE EXPLANATIONS I'VE BEEN GIVEN ARE REASONABLE OR NOT.
Additional Notes:
WHILE FLAT TOWING OUR 2019 JEEP CHEROKEE LATITUDE PLUS 4X4 BEHIND OUR MOTOR HOME, THE EMERGENCY BRAKE ENGAGED ITSELF AND BEFORE WE COULD GET STOPPED IN ABOUT 1/2 OF A MILE, THE BACK TIRES AND WHEELS ON THE CAR WERE DESTROYED. THIS IS NOT A COMPLAINT NOR AM I LOOKING TO HOLD SOMEONE RESPONSIBLE. MY CAR HAS BEEN REPAIRED BY MY VEHICLE INSURANCE COMPANY. I MERELY WANT TO REPORT WHAT HAPPENED TO HELP JEEP DETERMINE WHY THIS OCCURRED. I CALLED THE DEALERSHIP IN PEORIA, ARIZONA WHERE WE PURCHASED IT AS WELL AS THE JEEP DEALER IN JOPLIN, MO WHO REPLACED THE TIRES AND WHEELS. THEY BOTH TOLD ME THAT ON A BUMPY STRETCH OF HIGHWAY WITH NUMEROUS POT HOLES, AS THIS SECTION OF ROAD WAS, THAT THE "COMPUTER" TURNS ON THE EMERGENCY BRAKE. AGAIN, WE WERE TOWING IT BEHIND THE MOTOR HOME AND HAD DONE SO ON NUMEROUS OCCASIONS. THERE ARE A SET OF STEPS THAT YOU HAVE TO DO BEFORE TOWING THE VEHICLE, WHICH I HAVE DONE MANY TIMES WITHOUT ANY PROBLEMS. I CALLED JEEP HEADQUARTERS THREE TIMES TODAY AND THEY TOLD ME THAT THEY DID NOT HAVE ANYONE WHO WOULD BE INTERESTED IN BEING INFORMED OF THIS. HAD THIS HAPPENED WHILE MY HUSBAND OR I WERE ACTUALLY DRIVING THE CAR, INSTEAD OF TOWING IT, IT COULD HAVE BEEN DANGEROUS AS I ASSUME IT ALSO WOULD HAVE ENGAGED THE AIRBAGS. AGAIN, I JUST WANT TO KNOW WHY THIS HAPPENED AND I AM FEARFUL IT COULD HAPPEN AGAIN. I'M NOT INTERESTED IN BLAME, LIABILITY, OR RESPONSIBILITY. I ONLY WANT JEEP TO KNOW WHAT HAPPENED AND SEE IF THE EXPLANATIONS I'VE BEEN GIVEN ARE REASONABLE OR NOT.
Mfg Campaign: 11232816
Recall Date: Jul 17, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
VEHICLE HESITATES WHEN ACCELERATING, CAUSING A LAG IN MOTION. HAVE HAD ISSUES WHERE LACK OF ACCELERATION HAS PLACED MY WIFE AND I INTO A DANGEROUS SITUATION OF BEING IN AN ACCIDENT, LIKE WHEN TRYING TO MERGE IN TRAFFIC. THIS HAS BEEN HAPPENING SINCE MY WIFE BOUGHT THE VEHICLE IN NOVEMBER, 2018. TOOK IN TO THE JEEP DEALER IN COLORADO SPRINGS AND WAS TOLD THAT NOTHING COULD BE DONE UNTIL JEEP DECIDES TO ISSUE A SOFTWARE UPDATE. HAVE SEEN SIMILAR COMPLAINTS (HUNDREDS OF THEM) POSTED ON NHTSA AND CARCOMPLAINTS.COM . CHRYSLER/JEEP NEEDS TO ADDRESS THIS PROBLEM BEFORE SOMEONE IS INJURED OR KILLED.
Corrective Action:
VEHICLE HESITATES WHEN ACCELERATING, CAUSING A LAG IN MOTION. HAVE HAD ISSUES WHERE LACK OF ACCELERATION HAS PLACED MY WIFE AND I INTO A DANGEROUS SITUATION OF BEING IN AN ACCIDENT, LIKE WHEN TRYING TO MERGE IN TRAFFIC. THIS HAS BEEN HAPPENING SINCE MY WIFE BOUGHT THE VEHICLE IN NOVEMBER, 2018. TOOK IN TO THE JEEP DEALER IN COLORADO SPRINGS AND WAS TOLD THAT NOTHING COULD BE DONE UNTIL JEEP DECIDES TO ISSUE A SOFTWARE UPDATE. HAVE SEEN SIMILAR COMPLAINTS (HUNDREDS OF THEM) POSTED ON NHTSA AND CARCOMPLAINTS.COM . CHRYSLER/JEEP NEEDS TO ADDRESS THIS PROBLEM BEFORE SOMEONE IS INJURED OR KILLED.
Additional Notes:
VEHICLE HESITATES WHEN ACCELERATING, CAUSING A LAG IN MOTION. HAVE HAD ISSUES WHERE LACK OF ACCELERATION HAS PLACED MY WIFE AND I INTO A DANGEROUS SITUATION OF BEING IN AN ACCIDENT, LIKE WHEN TRYING TO MERGE IN TRAFFIC. THIS HAS BEEN HAPPENING SINCE MY WIFE BOUGHT THE VEHICLE IN NOVEMBER, 2018. TOOK IN TO THE JEEP DEALER IN COLORADO SPRINGS AND WAS TOLD THAT NOTHING COULD BE DONE UNTIL JEEP DECIDES TO ISSUE A SOFTWARE UPDATE. HAVE SEEN SIMILAR COMPLAINTS (HUNDREDS OF THEM) POSTED ON NHTSA AND CARCOMPLAINTS.COM . CHRYSLER/JEEP NEEDS TO ADDRESS THIS PROBLEM BEFORE SOMEONE IS INJURED OR KILLED.
Mfg Campaign: 11232159
Recall Date: Jul 16, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
VEHICLE HESITATES WHEN ACCELERATING, CAUSING A LAG IN MOTION. HAVE HAD ISSUES WHERE LACK OF ACCELERATION HAS PLACED MY WIFE AND I INTO A DANGEROUS SITUATION OF BEING IN AN ACCIDENT, LIKE WHEN TRYING TO MERGE IN TRAFFIC. THIS HAS BEEN HAPPENING SINCE MY WIFE BOUGHT THE VEHICLE IN NOVEMBER, 2018. TOOK IN TO THE JEEP DEALER IN COLORADO SPRINGS AND WAS TOLD THAT NOTHING COULD BE DONE UNTIL JEEP DECIDES TO ISSUE A SOFTWARE UPDATE. HAVE SEEN SIMILAR COMPLAINTS (HUNDREDS OF THEM) POSTED ON NHTSA AND CARCOMPLAINTS.COM . CHRYSLER/JEEP NEEDS TO ADDRESS THIS PROBLEM BEFORE SOMEONE IS INJURED OR KILLED.
Corrective Action:
VEHICLE HESITATES WHEN ACCELERATING, CAUSING A LAG IN MOTION. HAVE HAD ISSUES WHERE LACK OF ACCELERATION HAS PLACED MY WIFE AND I INTO A DANGEROUS SITUATION OF BEING IN AN ACCIDENT, LIKE WHEN TRYING TO MERGE IN TRAFFIC. THIS HAS BEEN HAPPENING SINCE MY WIFE BOUGHT THE VEHICLE IN NOVEMBER, 2018. TOOK IN TO THE JEEP DEALER IN COLORADO SPRINGS AND WAS TOLD THAT NOTHING COULD BE DONE UNTIL JEEP DECIDES TO ISSUE A SOFTWARE UPDATE. HAVE SEEN SIMILAR COMPLAINTS (HUNDREDS OF THEM) POSTED ON NHTSA AND CARCOMPLAINTS.COM . CHRYSLER/JEEP NEEDS TO ADDRESS THIS PROBLEM BEFORE SOMEONE IS INJURED OR KILLED.
Additional Notes:
VEHICLE HESITATES WHEN ACCELERATING, CAUSING A LAG IN MOTION. HAVE HAD ISSUES WHERE LACK OF ACCELERATION HAS PLACED MY WIFE AND I INTO A DANGEROUS SITUATION OF BEING IN AN ACCIDENT, LIKE WHEN TRYING TO MERGE IN TRAFFIC. THIS HAS BEEN HAPPENING SINCE MY WIFE BOUGHT THE VEHICLE IN NOVEMBER, 2018. TOOK IN TO THE JEEP DEALER IN COLORADO SPRINGS AND WAS TOLD THAT NOTHING COULD BE DONE UNTIL JEEP DECIDES TO ISSUE A SOFTWARE UPDATE. HAVE SEEN SIMILAR COMPLAINTS (HUNDREDS OF THEM) POSTED ON NHTSA AND CARCOMPLAINTS.COM . CHRYSLER/JEEP NEEDS TO ADDRESS THIS PROBLEM BEFORE SOMEONE IS INJURED OR KILLED.
Mfg Campaign: 11232159
Recall Date: Jul 16, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
BRAND NEW JEEP RAIL HAWK 34 MILES AT TIME OF PURCHASE 410 MILES KNOCK SENSOR AND CHECK ENGINE 1812 MILES ETC AND MAP SENSOR 2325 MILES ETC THE LAST TWO TIMES LOST ALL THROTTLE AND NO POWER GOING UP VAIL PASS IN CO. ALMOST REAR ENDED BY A SEMI AND HAD TO PULL OVER ON THE SHOULDER, LIMP MODE.
Corrective Action:
BRAND NEW JEEP RAIL HAWK 34 MILES AT TIME OF PURCHASE 410 MILES KNOCK SENSOR AND CHECK ENGINE 1812 MILES ETC AND MAP SENSOR 2325 MILES ETC THE LAST TWO TIMES LOST ALL THROTTLE AND NO POWER GOING UP VAIL PASS IN CO. ALMOST REAR ENDED BY A SEMI AND HAD TO PULL OVER ON THE SHOULDER, LIMP MODE.
Additional Notes:
BRAND NEW JEEP RAIL HAWK 34 MILES AT TIME OF PURCHASE 410 MILES KNOCK SENSOR AND CHECK ENGINE 1812 MILES ETC AND MAP SENSOR 2325 MILES ETC THE LAST TWO TIMES LOST ALL THROTTLE AND NO POWER GOING UP VAIL PASS IN CO. ALMOST REAR ENDED BY A SEMI AND HAD TO PULL OVER ON THE SHOULDER, LIMP MODE.
Mfg Campaign: 11232502
Recall Date: Jul 16, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
BRAND NEW JEEP RAIL HAWK 34 MILES AT TIME OF PURCHASE 410 MILES KNOCK SENSOR AND CHECK ENGINE 1812 MILES ETC AND MAP SENSOR 2325 MILES ETC THE LAST TWO TIMES LOST ALL THROTTLE AND NO POWER GOING UP VAIL PASS IN CO. ALMOST REAR ENDED BY A SEMI AND HAD TO PULL OVER ON THE SHOULDER, LIMP MODE.
Corrective Action:
BRAND NEW JEEP RAIL HAWK 34 MILES AT TIME OF PURCHASE 410 MILES KNOCK SENSOR AND CHECK ENGINE 1812 MILES ETC AND MAP SENSOR 2325 MILES ETC THE LAST TWO TIMES LOST ALL THROTTLE AND NO POWER GOING UP VAIL PASS IN CO. ALMOST REAR ENDED BY A SEMI AND HAD TO PULL OVER ON THE SHOULDER, LIMP MODE.
Additional Notes:
BRAND NEW JEEP RAIL HAWK 34 MILES AT TIME OF PURCHASE 410 MILES KNOCK SENSOR AND CHECK ENGINE 1812 MILES ETC AND MAP SENSOR 2325 MILES ETC THE LAST TWO TIMES LOST ALL THROTTLE AND NO POWER GOING UP VAIL PASS IN CO. ALMOST REAR ENDED BY A SEMI AND HAD TO PULL OVER ON THE SHOULDER, LIMP MODE.
Mfg Campaign: 11232502
Recall Date: Jul 16, 2019
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
BRAND NEW JEEP RAIL HAWK 34 MILES AT TIME OF PURCHASE 410 MILES KNOCK SENSOR AND CHECK ENGINE 1812 MILES ETC AND MAP SENSOR 2325 MILES ETC THE LAST TWO TIMES LOST ALL THROTTLE AND NO POWER GOING UP VAIL PASS IN CO. ALMOST REAR ENDED BY A SEMI AND HAD TO PULL OVER ON THE SHOULDER, LIMP MODE.
Corrective Action:
BRAND NEW JEEP RAIL HAWK 34 MILES AT TIME OF PURCHASE 410 MILES KNOCK SENSOR AND CHECK ENGINE 1812 MILES ETC AND MAP SENSOR 2325 MILES ETC THE LAST TWO TIMES LOST ALL THROTTLE AND NO POWER GOING UP VAIL PASS IN CO. ALMOST REAR ENDED BY A SEMI AND HAD TO PULL OVER ON THE SHOULDER, LIMP MODE.
Additional Notes:
BRAND NEW JEEP RAIL HAWK 34 MILES AT TIME OF PURCHASE 410 MILES KNOCK SENSOR AND CHECK ENGINE 1812 MILES ETC AND MAP SENSOR 2325 MILES ETC THE LAST TWO TIMES LOST ALL THROTTLE AND NO POWER GOING UP VAIL PASS IN CO. ALMOST REAR ENDED BY A SEMI AND HAD TO PULL OVER ON THE SHOULDER, LIMP MODE.
Mfg Campaign: 11232502
Recall Date: Jul 16, 2019
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