Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 01C
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V99
Recall Date: Aug 29, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V63
Recall Date: Jun 13, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V31
Recall Date: Mar 28, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UC4
Recall Date: Dec 20, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UA9
Recall Date: Oct 19, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U86
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U85
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U52
Recall Date: May 25, 2018
Consumer Complaints
1.9K ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
MY TRANSMISSION BEGAN LEAKING BADLY AND HAD TO BE REPLACED ONLY DAYS AFTER I BOUGHT IT. THEN MY DASH'S ELECTRICAL SYSTEM FAILED CAUSING IT TO ONLY COME ON SOMETIMES AND NOT REACT TO TOUCHSCREEN, THEN MY START STOP SENSOR FAILED WHICH CAUSED THE VEHICLE TO REGISTER THAT IT WAS NOT IN PARK AND SOME TIMES PUTTING ITSELF INTO PARK UNTIL REGISTERING.
Corrective Action:
MY TRANSMISSION BEGAN LEAKING BADLY AND HAD TO BE REPLACED ONLY DAYS AFTER I BOUGHT IT. THEN MY DASH'S ELECTRICAL SYSTEM FAILED CAUSING IT TO ONLY COME ON SOMETIMES AND NOT REACT TO TOUCHSCREEN, THEN MY START STOP SENSOR FAILED WHICH CAUSED THE VEHICLE TO REGISTER THAT IT WAS NOT IN PARK AND SOME TIMES PUTTING ITSELF INTO PARK UNTIL REGISTERING.
Additional Notes:
MY TRANSMISSION BEGAN LEAKING BADLY AND HAD TO BE REPLACED ONLY DAYS AFTER I BOUGHT IT. THEN MY DASH'S ELECTRICAL SYSTEM FAILED CAUSING IT TO ONLY COME ON SOMETIMES AND NOT REACT TO TOUCHSCREEN, THEN MY START STOP SENSOR FAILED WHICH CAUSED THE VEHICLE TO REGISTER THAT IT WAS NOT IN PARK AND SOME TIMES PUTTING ITSELF INTO PARK UNTIL REGISTERING.
Mfg Campaign: 11266710
Recall Date: Oct 7, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
EVERYTIME I SLOWED DOWN MY JEEP WOULD CUT OFF. I FIGURED OUT I COULD GET IT TO RESTART IN NEUTRAL AS I'M FINDING SOMEWHERE TO COAST OFF ROAD, BUT WOULD HAVE TO PUT IN PARK TO SHIFT BACK TO DRIVE. I MADE IT TO DEALER AND THEY SAID IT VERY COMMON PROBLEM AND HOPEFULLY A RECALL WILL BE SOON BECAUSE THEY DONT KNOW HOW TO FIX THE PROBLEM. THE PROBLEM SEEMS TO BE THE JEEP USING OIL AND THEN THE ENGINE STARTS SHUTTING DOWN TO PROTECT FURTHER DAMAGE. THEY FILLED WITH OIL AND IT RAN FINE.. THE DEALERS TEMPORARY SOLUTION IS TO DO A OIL CONSUMPTION TEST TO TURN INTO MOPAR. SO I HAVE TO HAVE THEM CHECK THE OIL EVERY 1000 MILES. THE FIRST 1000 IT USED VERY LITTLE AND THEY SAID GO AHEAD AND TRY ANOTHER 1000 AND COME BACK. I MADE IT TO ABOUT 500 MILES AND NOW MY JEEP WILL NOT START. THANKFULLY IT IS IN MY DRIVEWAY AND I DIDN'T BREAK DOWN ON THE STREET AGAIN. I'M GOING TO TOP OFF THE OIL AND SEE IF THAT DOES ANYTHING. I'M AFRAID OF ANOTHER PROBLEM BECAUSE IT'S NOT MAKING ANY NOISE WHEN I TRY STARTING. ALSO, FEBRUARY 2019 I DID GET THE RECALL FIXED (POWER CONTROL MODULE) FROM THE DEALER. SO WHEN I WENT BACK FOR THIS ISSUE THEY TOLD ME I'D HAVE TO PAY THEM $130 FOR THEM TO EVEN TAKE A LOOK. I WAS SURPRISED TO BE TREATED LIKE THIS WITH A BRAND NEW VEHICLE SO I WENT TO THE DEALER IN THE NEXT COUNTY AND THEY TOLD ME ABOUT THE OIL CONSUMPTION PROBLEM AND DIDN'T CHARGE ME! ANOTHER THING IS THE SCREEN/INSTRUMENT PANEL HAS WENT OUT A FEW TIMES. ONCE THE ORIGINAL DEALER RESET IT, BUT IT STILL GOES OUT SOMETIMES OR IT GETS STUCK ON THE DIAL/KEYPAD SCREEN. BOTTOM LINE: NOW MY 2019 JEEP IS STUCK IN MY DRIVEWAY AND THERE DOESN'T SEEM TO BE ANY SOLUTION.
Corrective Action:
EVERYTIME I SLOWED DOWN MY JEEP WOULD CUT OFF. I FIGURED OUT I COULD GET IT TO RESTART IN NEUTRAL AS I'M FINDING SOMEWHERE TO COAST OFF ROAD, BUT WOULD HAVE TO PUT IN PARK TO SHIFT BACK TO DRIVE. I MADE IT TO DEALER AND THEY SAID IT VERY COMMON PROBLEM AND HOPEFULLY A RECALL WILL BE SOON BECAUSE THEY DONT KNOW HOW TO FIX THE PROBLEM. THE PROBLEM SEEMS TO BE THE JEEP USING OIL AND THEN THE ENGINE STARTS SHUTTING DOWN TO PROTECT FURTHER DAMAGE. THEY FILLED WITH OIL AND IT RAN FINE.. THE DEALERS TEMPORARY SOLUTION IS TO DO A OIL CONSUMPTION TEST TO TURN INTO MOPAR. SO I HAVE TO HAVE THEM CHECK THE OIL EVERY 1000 MILES. THE FIRST 1000 IT USED VERY LITTLE AND THEY SAID GO AHEAD AND TRY ANOTHER 1000 AND COME BACK. I MADE IT TO ABOUT 500 MILES AND NOW MY JEEP WILL NOT START. THANKFULLY IT IS IN MY DRIVEWAY AND I DIDN'T BREAK DOWN ON THE STREET AGAIN. I'M GOING TO TOP OFF THE OIL AND SEE IF THAT DOES ANYTHING. I'M AFRAID OF ANOTHER PROBLEM BECAUSE IT'S NOT MAKING ANY NOISE WHEN I TRY STARTING. ALSO, FEBRUARY 2019 I DID GET THE RECALL FIXED (POWER CONTROL MODULE) FROM THE DEALER. SO WHEN I WENT BACK FOR THIS ISSUE THEY TOLD ME I'D HAVE TO PAY THEM $130 FOR THEM TO EVEN TAKE A LOOK. I WAS SURPRISED TO BE TREATED LIKE THIS WITH A BRAND NEW VEHICLE SO I WENT TO THE DEALER IN THE NEXT COUNTY AND THEY TOLD ME ABOUT THE OIL CONSUMPTION PROBLEM AND DIDN'T CHARGE ME! ANOTHER THING IS THE SCREEN/INSTRUMENT PANEL HAS WENT OUT A FEW TIMES. ONCE THE ORIGINAL DEALER RESET IT, BUT IT STILL GOES OUT SOMETIMES OR IT GETS STUCK ON THE DIAL/KEYPAD SCREEN. BOTTOM LINE: NOW MY 2019 JEEP IS STUCK IN MY DRIVEWAY AND THERE DOESN'T SEEM TO BE ANY SOLUTION.
Additional Notes:
EVERYTIME I SLOWED DOWN MY JEEP WOULD CUT OFF. I FIGURED OUT I COULD GET IT TO RESTART IN NEUTRAL AS I'M FINDING SOMEWHERE TO COAST OFF ROAD, BUT WOULD HAVE TO PUT IN PARK TO SHIFT BACK TO DRIVE. I MADE IT TO DEALER AND THEY SAID IT VERY COMMON PROBLEM AND HOPEFULLY A RECALL WILL BE SOON BECAUSE THEY DONT KNOW HOW TO FIX THE PROBLEM. THE PROBLEM SEEMS TO BE THE JEEP USING OIL AND THEN THE ENGINE STARTS SHUTTING DOWN TO PROTECT FURTHER DAMAGE. THEY FILLED WITH OIL AND IT RAN FINE.. THE DEALERS TEMPORARY SOLUTION IS TO DO A OIL CONSUMPTION TEST TO TURN INTO MOPAR. SO I HAVE TO HAVE THEM CHECK THE OIL EVERY 1000 MILES. THE FIRST 1000 IT USED VERY LITTLE AND THEY SAID GO AHEAD AND TRY ANOTHER 1000 AND COME BACK. I MADE IT TO ABOUT 500 MILES AND NOW MY JEEP WILL NOT START. THANKFULLY IT IS IN MY DRIVEWAY AND I DIDN'T BREAK DOWN ON THE STREET AGAIN. I'M GOING TO TOP OFF THE OIL AND SEE IF THAT DOES ANYTHING. I'M AFRAID OF ANOTHER PROBLEM BECAUSE IT'S NOT MAKING ANY NOISE WHEN I TRY STARTING. ALSO, FEBRUARY 2019 I DID GET THE RECALL FIXED (POWER CONTROL MODULE) FROM THE DEALER. SO WHEN I WENT BACK FOR THIS ISSUE THEY TOLD ME I'D HAVE TO PAY THEM $130 FOR THEM TO EVEN TAKE A LOOK. I WAS SURPRISED TO BE TREATED LIKE THIS WITH A BRAND NEW VEHICLE SO I WENT TO THE DEALER IN THE NEXT COUNTY AND THEY TOLD ME ABOUT THE OIL CONSUMPTION PROBLEM AND DIDN'T CHARGE ME! ANOTHER THING IS THE SCREEN/INSTRUMENT PANEL HAS WENT OUT A FEW TIMES. ONCE THE ORIGINAL DEALER RESET IT, BUT IT STILL GOES OUT SOMETIMES OR IT GETS STUCK ON THE DIAL/KEYPAD SCREEN. BOTTOM LINE: NOW MY 2019 JEEP IS STUCK IN MY DRIVEWAY AND THERE DOESN'T SEEM TO BE ANY SOLUTION.
Mfg Campaign: 11266789
Recall Date: Oct 7, 2019
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
EVERYTIME I SLOWED DOWN MY JEEP WOULD CUT OFF. I FIGURED OUT I COULD GET IT TO RESTART IN NEUTRAL AS I'M FINDING SOMEWHERE TO COAST OFF ROAD, BUT WOULD HAVE TO PUT IN PARK TO SHIFT BACK TO DRIVE. I MADE IT TO DEALER AND THEY SAID IT VERY COMMON PROBLEM AND HOPEFULLY A RECALL WILL BE SOON BECAUSE THEY DONT KNOW HOW TO FIX THE PROBLEM. THE PROBLEM SEEMS TO BE THE JEEP USING OIL AND THEN THE ENGINE STARTS SHUTTING DOWN TO PROTECT FURTHER DAMAGE. THEY FILLED WITH OIL AND IT RAN FINE.. THE DEALERS TEMPORARY SOLUTION IS TO DO A OIL CONSUMPTION TEST TO TURN INTO MOPAR. SO I HAVE TO HAVE THEM CHECK THE OIL EVERY 1000 MILES. THE FIRST 1000 IT USED VERY LITTLE AND THEY SAID GO AHEAD AND TRY ANOTHER 1000 AND COME BACK. I MADE IT TO ABOUT 500 MILES AND NOW MY JEEP WILL NOT START. THANKFULLY IT IS IN MY DRIVEWAY AND I DIDN'T BREAK DOWN ON THE STREET AGAIN. I'M GOING TO TOP OFF THE OIL AND SEE IF THAT DOES ANYTHING. I'M AFRAID OF ANOTHER PROBLEM BECAUSE IT'S NOT MAKING ANY NOISE WHEN I TRY STARTING. ALSO, FEBRUARY 2019 I DID GET THE RECALL FIXED (POWER CONTROL MODULE) FROM THE DEALER. SO WHEN I WENT BACK FOR THIS ISSUE THEY TOLD ME I'D HAVE TO PAY THEM $130 FOR THEM TO EVEN TAKE A LOOK. I WAS SURPRISED TO BE TREATED LIKE THIS WITH A BRAND NEW VEHICLE SO I WENT TO THE DEALER IN THE NEXT COUNTY AND THEY TOLD ME ABOUT THE OIL CONSUMPTION PROBLEM AND DIDN'T CHARGE ME! ANOTHER THING IS THE SCREEN/INSTRUMENT PANEL HAS WENT OUT A FEW TIMES. ONCE THE ORIGINAL DEALER RESET IT, BUT IT STILL GOES OUT SOMETIMES OR IT GETS STUCK ON THE DIAL/KEYPAD SCREEN. BOTTOM LINE: NOW MY 2019 JEEP IS STUCK IN MY DRIVEWAY AND THERE DOESN'T SEEM TO BE ANY SOLUTION.
Corrective Action:
EVERYTIME I SLOWED DOWN MY JEEP WOULD CUT OFF. I FIGURED OUT I COULD GET IT TO RESTART IN NEUTRAL AS I'M FINDING SOMEWHERE TO COAST OFF ROAD, BUT WOULD HAVE TO PUT IN PARK TO SHIFT BACK TO DRIVE. I MADE IT TO DEALER AND THEY SAID IT VERY COMMON PROBLEM AND HOPEFULLY A RECALL WILL BE SOON BECAUSE THEY DONT KNOW HOW TO FIX THE PROBLEM. THE PROBLEM SEEMS TO BE THE JEEP USING OIL AND THEN THE ENGINE STARTS SHUTTING DOWN TO PROTECT FURTHER DAMAGE. THEY FILLED WITH OIL AND IT RAN FINE.. THE DEALERS TEMPORARY SOLUTION IS TO DO A OIL CONSUMPTION TEST TO TURN INTO MOPAR. SO I HAVE TO HAVE THEM CHECK THE OIL EVERY 1000 MILES. THE FIRST 1000 IT USED VERY LITTLE AND THEY SAID GO AHEAD AND TRY ANOTHER 1000 AND COME BACK. I MADE IT TO ABOUT 500 MILES AND NOW MY JEEP WILL NOT START. THANKFULLY IT IS IN MY DRIVEWAY AND I DIDN'T BREAK DOWN ON THE STREET AGAIN. I'M GOING TO TOP OFF THE OIL AND SEE IF THAT DOES ANYTHING. I'M AFRAID OF ANOTHER PROBLEM BECAUSE IT'S NOT MAKING ANY NOISE WHEN I TRY STARTING. ALSO, FEBRUARY 2019 I DID GET THE RECALL FIXED (POWER CONTROL MODULE) FROM THE DEALER. SO WHEN I WENT BACK FOR THIS ISSUE THEY TOLD ME I'D HAVE TO PAY THEM $130 FOR THEM TO EVEN TAKE A LOOK. I WAS SURPRISED TO BE TREATED LIKE THIS WITH A BRAND NEW VEHICLE SO I WENT TO THE DEALER IN THE NEXT COUNTY AND THEY TOLD ME ABOUT THE OIL CONSUMPTION PROBLEM AND DIDN'T CHARGE ME! ANOTHER THING IS THE SCREEN/INSTRUMENT PANEL HAS WENT OUT A FEW TIMES. ONCE THE ORIGINAL DEALER RESET IT, BUT IT STILL GOES OUT SOMETIMES OR IT GETS STUCK ON THE DIAL/KEYPAD SCREEN. BOTTOM LINE: NOW MY 2019 JEEP IS STUCK IN MY DRIVEWAY AND THERE DOESN'T SEEM TO BE ANY SOLUTION.
Additional Notes:
EVERYTIME I SLOWED DOWN MY JEEP WOULD CUT OFF. I FIGURED OUT I COULD GET IT TO RESTART IN NEUTRAL AS I'M FINDING SOMEWHERE TO COAST OFF ROAD, BUT WOULD HAVE TO PUT IN PARK TO SHIFT BACK TO DRIVE. I MADE IT TO DEALER AND THEY SAID IT VERY COMMON PROBLEM AND HOPEFULLY A RECALL WILL BE SOON BECAUSE THEY DONT KNOW HOW TO FIX THE PROBLEM. THE PROBLEM SEEMS TO BE THE JEEP USING OIL AND THEN THE ENGINE STARTS SHUTTING DOWN TO PROTECT FURTHER DAMAGE. THEY FILLED WITH OIL AND IT RAN FINE.. THE DEALERS TEMPORARY SOLUTION IS TO DO A OIL CONSUMPTION TEST TO TURN INTO MOPAR. SO I HAVE TO HAVE THEM CHECK THE OIL EVERY 1000 MILES. THE FIRST 1000 IT USED VERY LITTLE AND THEY SAID GO AHEAD AND TRY ANOTHER 1000 AND COME BACK. I MADE IT TO ABOUT 500 MILES AND NOW MY JEEP WILL NOT START. THANKFULLY IT IS IN MY DRIVEWAY AND I DIDN'T BREAK DOWN ON THE STREET AGAIN. I'M GOING TO TOP OFF THE OIL AND SEE IF THAT DOES ANYTHING. I'M AFRAID OF ANOTHER PROBLEM BECAUSE IT'S NOT MAKING ANY NOISE WHEN I TRY STARTING. ALSO, FEBRUARY 2019 I DID GET THE RECALL FIXED (POWER CONTROL MODULE) FROM THE DEALER. SO WHEN I WENT BACK FOR THIS ISSUE THEY TOLD ME I'D HAVE TO PAY THEM $130 FOR THEM TO EVEN TAKE A LOOK. I WAS SURPRISED TO BE TREATED LIKE THIS WITH A BRAND NEW VEHICLE SO I WENT TO THE DEALER IN THE NEXT COUNTY AND THEY TOLD ME ABOUT THE OIL CONSUMPTION PROBLEM AND DIDN'T CHARGE ME! ANOTHER THING IS THE SCREEN/INSTRUMENT PANEL HAS WENT OUT A FEW TIMES. ONCE THE ORIGINAL DEALER RESET IT, BUT IT STILL GOES OUT SOMETIMES OR IT GETS STUCK ON THE DIAL/KEYPAD SCREEN. BOTTOM LINE: NOW MY 2019 JEEP IS STUCK IN MY DRIVEWAY AND THERE DOESN'T SEEM TO BE ANY SOLUTION.
Mfg Campaign: 11266789
Recall Date: Oct 7, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
EVERYTIME I SLOWED DOWN MY JEEP WOULD CUT OFF. I FIGURED OUT I COULD GET IT TO RESTART IN NEUTRAL AS I'M FINDING SOMEWHERE TO COAST OFF ROAD, BUT WOULD HAVE TO PUT IN PARK TO SHIFT BACK TO DRIVE. I MADE IT TO DEALER AND THEY SAID IT VERY COMMON PROBLEM AND HOPEFULLY A RECALL WILL BE SOON BECAUSE THEY DONT KNOW HOW TO FIX THE PROBLEM. THE PROBLEM SEEMS TO BE THE JEEP USING OIL AND THEN THE ENGINE STARTS SHUTTING DOWN TO PROTECT FURTHER DAMAGE. THEY FILLED WITH OIL AND IT RAN FINE.. THE DEALERS TEMPORARY SOLUTION IS TO DO A OIL CONSUMPTION TEST TO TURN INTO MOPAR. SO I HAVE TO HAVE THEM CHECK THE OIL EVERY 1000 MILES. THE FIRST 1000 IT USED VERY LITTLE AND THEY SAID GO AHEAD AND TRY ANOTHER 1000 AND COME BACK. I MADE IT TO ABOUT 500 MILES AND NOW MY JEEP WILL NOT START. THANKFULLY IT IS IN MY DRIVEWAY AND I DIDN'T BREAK DOWN ON THE STREET AGAIN. I'M GOING TO TOP OFF THE OIL AND SEE IF THAT DOES ANYTHING. I'M AFRAID OF ANOTHER PROBLEM BECAUSE IT'S NOT MAKING ANY NOISE WHEN I TRY STARTING. ALSO, FEBRUARY 2019 I DID GET THE RECALL FIXED (POWER CONTROL MODULE) FROM THE DEALER. SO WHEN I WENT BACK FOR THIS ISSUE THEY TOLD ME I'D HAVE TO PAY THEM $130 FOR THEM TO EVEN TAKE A LOOK. I WAS SURPRISED TO BE TREATED LIKE THIS WITH A BRAND NEW VEHICLE SO I WENT TO THE DEALER IN THE NEXT COUNTY AND THEY TOLD ME ABOUT THE OIL CONSUMPTION PROBLEM AND DIDN'T CHARGE ME! ANOTHER THING IS THE SCREEN/INSTRUMENT PANEL HAS WENT OUT A FEW TIMES. ONCE THE ORIGINAL DEALER RESET IT, BUT IT STILL GOES OUT SOMETIMES OR IT GETS STUCK ON THE DIAL/KEYPAD SCREEN. BOTTOM LINE: NOW MY 2019 JEEP IS STUCK IN MY DRIVEWAY AND THERE DOESN'T SEEM TO BE ANY SOLUTION.
Corrective Action:
EVERYTIME I SLOWED DOWN MY JEEP WOULD CUT OFF. I FIGURED OUT I COULD GET IT TO RESTART IN NEUTRAL AS I'M FINDING SOMEWHERE TO COAST OFF ROAD, BUT WOULD HAVE TO PUT IN PARK TO SHIFT BACK TO DRIVE. I MADE IT TO DEALER AND THEY SAID IT VERY COMMON PROBLEM AND HOPEFULLY A RECALL WILL BE SOON BECAUSE THEY DONT KNOW HOW TO FIX THE PROBLEM. THE PROBLEM SEEMS TO BE THE JEEP USING OIL AND THEN THE ENGINE STARTS SHUTTING DOWN TO PROTECT FURTHER DAMAGE. THEY FILLED WITH OIL AND IT RAN FINE.. THE DEALERS TEMPORARY SOLUTION IS TO DO A OIL CONSUMPTION TEST TO TURN INTO MOPAR. SO I HAVE TO HAVE THEM CHECK THE OIL EVERY 1000 MILES. THE FIRST 1000 IT USED VERY LITTLE AND THEY SAID GO AHEAD AND TRY ANOTHER 1000 AND COME BACK. I MADE IT TO ABOUT 500 MILES AND NOW MY JEEP WILL NOT START. THANKFULLY IT IS IN MY DRIVEWAY AND I DIDN'T BREAK DOWN ON THE STREET AGAIN. I'M GOING TO TOP OFF THE OIL AND SEE IF THAT DOES ANYTHING. I'M AFRAID OF ANOTHER PROBLEM BECAUSE IT'S NOT MAKING ANY NOISE WHEN I TRY STARTING. ALSO, FEBRUARY 2019 I DID GET THE RECALL FIXED (POWER CONTROL MODULE) FROM THE DEALER. SO WHEN I WENT BACK FOR THIS ISSUE THEY TOLD ME I'D HAVE TO PAY THEM $130 FOR THEM TO EVEN TAKE A LOOK. I WAS SURPRISED TO BE TREATED LIKE THIS WITH A BRAND NEW VEHICLE SO I WENT TO THE DEALER IN THE NEXT COUNTY AND THEY TOLD ME ABOUT THE OIL CONSUMPTION PROBLEM AND DIDN'T CHARGE ME! ANOTHER THING IS THE SCREEN/INSTRUMENT PANEL HAS WENT OUT A FEW TIMES. ONCE THE ORIGINAL DEALER RESET IT, BUT IT STILL GOES OUT SOMETIMES OR IT GETS STUCK ON THE DIAL/KEYPAD SCREEN. BOTTOM LINE: NOW MY 2019 JEEP IS STUCK IN MY DRIVEWAY AND THERE DOESN'T SEEM TO BE ANY SOLUTION.
Additional Notes:
EVERYTIME I SLOWED DOWN MY JEEP WOULD CUT OFF. I FIGURED OUT I COULD GET IT TO RESTART IN NEUTRAL AS I'M FINDING SOMEWHERE TO COAST OFF ROAD, BUT WOULD HAVE TO PUT IN PARK TO SHIFT BACK TO DRIVE. I MADE IT TO DEALER AND THEY SAID IT VERY COMMON PROBLEM AND HOPEFULLY A RECALL WILL BE SOON BECAUSE THEY DONT KNOW HOW TO FIX THE PROBLEM. THE PROBLEM SEEMS TO BE THE JEEP USING OIL AND THEN THE ENGINE STARTS SHUTTING DOWN TO PROTECT FURTHER DAMAGE. THEY FILLED WITH OIL AND IT RAN FINE.. THE DEALERS TEMPORARY SOLUTION IS TO DO A OIL CONSUMPTION TEST TO TURN INTO MOPAR. SO I HAVE TO HAVE THEM CHECK THE OIL EVERY 1000 MILES. THE FIRST 1000 IT USED VERY LITTLE AND THEY SAID GO AHEAD AND TRY ANOTHER 1000 AND COME BACK. I MADE IT TO ABOUT 500 MILES AND NOW MY JEEP WILL NOT START. THANKFULLY IT IS IN MY DRIVEWAY AND I DIDN'T BREAK DOWN ON THE STREET AGAIN. I'M GOING TO TOP OFF THE OIL AND SEE IF THAT DOES ANYTHING. I'M AFRAID OF ANOTHER PROBLEM BECAUSE IT'S NOT MAKING ANY NOISE WHEN I TRY STARTING. ALSO, FEBRUARY 2019 I DID GET THE RECALL FIXED (POWER CONTROL MODULE) FROM THE DEALER. SO WHEN I WENT BACK FOR THIS ISSUE THEY TOLD ME I'D HAVE TO PAY THEM $130 FOR THEM TO EVEN TAKE A LOOK. I WAS SURPRISED TO BE TREATED LIKE THIS WITH A BRAND NEW VEHICLE SO I WENT TO THE DEALER IN THE NEXT COUNTY AND THEY TOLD ME ABOUT THE OIL CONSUMPTION PROBLEM AND DIDN'T CHARGE ME! ANOTHER THING IS THE SCREEN/INSTRUMENT PANEL HAS WENT OUT A FEW TIMES. ONCE THE ORIGINAL DEALER RESET IT, BUT IT STILL GOES OUT SOMETIMES OR IT GETS STUCK ON THE DIAL/KEYPAD SCREEN. BOTTOM LINE: NOW MY 2019 JEEP IS STUCK IN MY DRIVEWAY AND THERE DOESN'T SEEM TO BE ANY SOLUTION.
Mfg Campaign: 11266789
Recall Date: Oct 7, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN DRIVING DOWN EITHER SMOOTH OR ROADS THAT ARE MUCH MORE BUMPY THEN AVERAGE THERE IS THIS LOUD NOISE THAT SOUNDS LIKE SOMETHING IS LOOSE WHEN I DRIVE WITH MY PANORAMIC ROOF CLOSED, IF IT'S OPEN YOU CAN'T SEEM TO HEAR IT. I'M AFFORD IT'S GOING TO LEAD INTO A HUGE PROBLEM OF EITHER LEAKING OR BREAKING...
Corrective Action:
WHEN DRIVING DOWN EITHER SMOOTH OR ROADS THAT ARE MUCH MORE BUMPY THEN AVERAGE THERE IS THIS LOUD NOISE THAT SOUNDS LIKE SOMETHING IS LOOSE WHEN I DRIVE WITH MY PANORAMIC ROOF CLOSED, IF IT'S OPEN YOU CAN'T SEEM TO HEAR IT. I'M AFFORD IT'S GOING TO LEAD INTO A HUGE PROBLEM OF EITHER LEAKING OR BREAKING...
Additional Notes:
WHEN DRIVING DOWN EITHER SMOOTH OR ROADS THAT ARE MUCH MORE BUMPY THEN AVERAGE THERE IS THIS LOUD NOISE THAT SOUNDS LIKE SOMETHING IS LOOSE WHEN I DRIVE WITH MY PANORAMIC ROOF CLOSED, IF IT'S OPEN YOU CAN'T SEEM TO HEAR IT. I'M AFFORD IT'S GOING TO LEAD INTO A HUGE PROBLEM OF EITHER LEAKING OR BREAKING...
Mfg Campaign: 11266681
Recall Date: Oct 6, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN FIRST STARTING THE SUV THE ENTERTAINMENT SYSTEM WILL SOMETIMES KEEP RESTARTING OR WHILE USING ANDROID AUTO OR APPLE PLAY THE SYSTEM FREAKS OUT AND WHILE DRIVING AND RESTARTS OR NOT WORK AT ALL UNTIL I RESTART THE TRUCK. ALSO HAVING ISSUES WITH MY SOUNDSYSTEM UNPAID EXTRA FOR....
Corrective Action:
WHEN FIRST STARTING THE SUV THE ENTERTAINMENT SYSTEM WILL SOMETIMES KEEP RESTARTING OR WHILE USING ANDROID AUTO OR APPLE PLAY THE SYSTEM FREAKS OUT AND WHILE DRIVING AND RESTARTS OR NOT WORK AT ALL UNTIL I RESTART THE TRUCK. ALSO HAVING ISSUES WITH MY SOUNDSYSTEM UNPAID EXTRA FOR....
Additional Notes:
WHEN FIRST STARTING THE SUV THE ENTERTAINMENT SYSTEM WILL SOMETIMES KEEP RESTARTING OR WHILE USING ANDROID AUTO OR APPLE PLAY THE SYSTEM FREAKS OUT AND WHILE DRIVING AND RESTARTS OR NOT WORK AT ALL UNTIL I RESTART THE TRUCK. ALSO HAVING ISSUES WITH MY SOUNDSYSTEM UNPAID EXTRA FOR....
Mfg Campaign: 11266682
Recall Date: Oct 6, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE DRIVING ON I 76 , THE CAR JUST SHIFTED INTO NEUTRAL WHILE IN TRAFFIC. THE DASH READ ,YOU MUST STOP BEFORE YOU SWITCH GEARS. THE GEAR WAS ALREADY IN DRIVE. COULD NOT PULL OVER,CAR WOULD NOT MOVE. HAD TO CUT IT OFF AND START IT OVER. VERY DANGEROUS SITUATION ON THE EXPRESSWAY. TRIED TO SWITCH THE GEARS AFTER PUTTING ON BRAKES, BUT TO NO AVAIL.
Corrective Action:
WHILE DRIVING ON I 76 , THE CAR JUST SHIFTED INTO NEUTRAL WHILE IN TRAFFIC. THE DASH READ ,YOU MUST STOP BEFORE YOU SWITCH GEARS. THE GEAR WAS ALREADY IN DRIVE. COULD NOT PULL OVER,CAR WOULD NOT MOVE. HAD TO CUT IT OFF AND START IT OVER. VERY DANGEROUS SITUATION ON THE EXPRESSWAY. TRIED TO SWITCH THE GEARS AFTER PUTTING ON BRAKES, BUT TO NO AVAIL.
Additional Notes:
WHILE DRIVING ON I 76 , THE CAR JUST SHIFTED INTO NEUTRAL WHILE IN TRAFFIC. THE DASH READ ,YOU MUST STOP BEFORE YOU SWITCH GEARS. THE GEAR WAS ALREADY IN DRIVE. COULD NOT PULL OVER,CAR WOULD NOT MOVE. HAD TO CUT IT OFF AND START IT OVER. VERY DANGEROUS SITUATION ON THE EXPRESSWAY. TRIED TO SWITCH THE GEARS AFTER PUTTING ON BRAKES, BUT TO NO AVAIL.
Mfg Campaign: 11265549
Recall Date: Oct 2, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
MY CAR SHUT OFF IN THE MIDDLE OF THE ROAD OR AT THE STOP SIGN SEVERAL TIMES. I HAD TO RESTART THE CAR IN ORDER TO START IT AND DRIVE. THE BRAKES HAVE ALSO SQUEALED SEVERAL TIMES WHILE SLOWING DOWN ON THE LOCAL STREETS AND INTERSTATE. THE BLUETOOTH TAKES 10-15 MINUTES TO ADD THE PHONE AND SOMETIMES DOES NOT CONNECT UNTIL CAR IS RESTARTED. THESE INCIDENTS STARTED TO TAKE PLACE IN MAY 2019
Corrective Action:
MY CAR SHUT OFF IN THE MIDDLE OF THE ROAD OR AT THE STOP SIGN SEVERAL TIMES. I HAD TO RESTART THE CAR IN ORDER TO START IT AND DRIVE. THE BRAKES HAVE ALSO SQUEALED SEVERAL TIMES WHILE SLOWING DOWN ON THE LOCAL STREETS AND INTERSTATE. THE BLUETOOTH TAKES 10-15 MINUTES TO ADD THE PHONE AND SOMETIMES DOES NOT CONNECT UNTIL CAR IS RESTARTED. THESE INCIDENTS STARTED TO TAKE PLACE IN MAY 2019
Additional Notes:
MY CAR SHUT OFF IN THE MIDDLE OF THE ROAD OR AT THE STOP SIGN SEVERAL TIMES. I HAD TO RESTART THE CAR IN ORDER TO START IT AND DRIVE. THE BRAKES HAVE ALSO SQUEALED SEVERAL TIMES WHILE SLOWING DOWN ON THE LOCAL STREETS AND INTERSTATE. THE BLUETOOTH TAKES 10-15 MINUTES TO ADD THE PHONE AND SOMETIMES DOES NOT CONNECT UNTIL CAR IS RESTARTED. THESE INCIDENTS STARTED TO TAKE PLACE IN MAY 2019
Mfg Campaign: 11265695
Recall Date: Oct 2, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY CAR SHUT OFF IN THE MIDDLE OF THE ROAD OR AT THE STOP SIGN SEVERAL TIMES. I HAD TO RESTART THE CAR IN ORDER TO START IT AND DRIVE. THE BRAKES HAVE ALSO SQUEALED SEVERAL TIMES WHILE SLOWING DOWN ON THE LOCAL STREETS AND INTERSTATE. THE BLUETOOTH TAKES 10-15 MINUTES TO ADD THE PHONE AND SOMETIMES DOES NOT CONNECT UNTIL CAR IS RESTARTED. THESE INCIDENTS STARTED TO TAKE PLACE IN MAY 2019
Corrective Action:
MY CAR SHUT OFF IN THE MIDDLE OF THE ROAD OR AT THE STOP SIGN SEVERAL TIMES. I HAD TO RESTART THE CAR IN ORDER TO START IT AND DRIVE. THE BRAKES HAVE ALSO SQUEALED SEVERAL TIMES WHILE SLOWING DOWN ON THE LOCAL STREETS AND INTERSTATE. THE BLUETOOTH TAKES 10-15 MINUTES TO ADD THE PHONE AND SOMETIMES DOES NOT CONNECT UNTIL CAR IS RESTARTED. THESE INCIDENTS STARTED TO TAKE PLACE IN MAY 2019
Additional Notes:
MY CAR SHUT OFF IN THE MIDDLE OF THE ROAD OR AT THE STOP SIGN SEVERAL TIMES. I HAD TO RESTART THE CAR IN ORDER TO START IT AND DRIVE. THE BRAKES HAVE ALSO SQUEALED SEVERAL TIMES WHILE SLOWING DOWN ON THE LOCAL STREETS AND INTERSTATE. THE BLUETOOTH TAKES 10-15 MINUTES TO ADD THE PHONE AND SOMETIMES DOES NOT CONNECT UNTIL CAR IS RESTARTED. THESE INCIDENTS STARTED TO TAKE PLACE IN MAY 2019
Mfg Campaign: 11265695
Recall Date: Oct 2, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
MY CAR SHUT OFF IN THE MIDDLE OF THE ROAD OR AT THE STOP SIGN SEVERAL TIMES. I HAD TO RESTART THE CAR IN ORDER TO START IT AND DRIVE. THE BRAKES HAVE ALSO SQUEALED SEVERAL TIMES WHILE SLOWING DOWN ON THE LOCAL STREETS AND INTERSTATE. THE BLUETOOTH TAKES 10-15 MINUTES TO ADD THE PHONE AND SOMETIMES DOES NOT CONNECT UNTIL CAR IS RESTARTED. THESE INCIDENTS STARTED TO TAKE PLACE IN MAY 2019
Corrective Action:
MY CAR SHUT OFF IN THE MIDDLE OF THE ROAD OR AT THE STOP SIGN SEVERAL TIMES. I HAD TO RESTART THE CAR IN ORDER TO START IT AND DRIVE. THE BRAKES HAVE ALSO SQUEALED SEVERAL TIMES WHILE SLOWING DOWN ON THE LOCAL STREETS AND INTERSTATE. THE BLUETOOTH TAKES 10-15 MINUTES TO ADD THE PHONE AND SOMETIMES DOES NOT CONNECT UNTIL CAR IS RESTARTED. THESE INCIDENTS STARTED TO TAKE PLACE IN MAY 2019
Additional Notes:
MY CAR SHUT OFF IN THE MIDDLE OF THE ROAD OR AT THE STOP SIGN SEVERAL TIMES. I HAD TO RESTART THE CAR IN ORDER TO START IT AND DRIVE. THE BRAKES HAVE ALSO SQUEALED SEVERAL TIMES WHILE SLOWING DOWN ON THE LOCAL STREETS AND INTERSTATE. THE BLUETOOTH TAKES 10-15 MINUTES TO ADD THE PHONE AND SOMETIMES DOES NOT CONNECT UNTIL CAR IS RESTARTED. THESE INCIDENTS STARTED TO TAKE PLACE IN MAY 2019
Mfg Campaign: 11265695
Recall Date: Oct 2, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
STALLING IN THE ENGINE AND KNOCKING INTO THE ENGINE. THERE IS ALSO A STALL UPON ACCELERATION.
Corrective Action:
STALLING IN THE ENGINE AND KNOCKING INTO THE ENGINE. THERE IS ALSO A STALL UPON ACCELERATION.
Additional Notes:
STALLING IN THE ENGINE AND KNOCKING INTO THE ENGINE. THERE IS ALSO A STALL UPON ACCELERATION.
Mfg Campaign: 11258656
Recall Date: Sep 27, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
STALLING IN THE ENGINE AND KNOCKING INTO THE ENGINE. THERE IS ALSO A STALL UPON ACCELERATION.
Corrective Action:
STALLING IN THE ENGINE AND KNOCKING INTO THE ENGINE. THERE IS ALSO A STALL UPON ACCELERATION.
Additional Notes:
STALLING IN THE ENGINE AND KNOCKING INTO THE ENGINE. THERE IS ALSO A STALL UPON ACCELERATION.
Mfg Campaign: 11258656
Recall Date: Sep 27, 2019
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
STALLING IN THE ENGINE AND KNOCKING INTO THE ENGINE. THERE IS ALSO A STALL UPON ACCELERATION.
Corrective Action:
STALLING IN THE ENGINE AND KNOCKING INTO THE ENGINE. THERE IS ALSO A STALL UPON ACCELERATION.
Additional Notes:
STALLING IN THE ENGINE AND KNOCKING INTO THE ENGINE. THERE IS ALSO A STALL UPON ACCELERATION.
Mfg Campaign: 11258656
Recall Date: Sep 27, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
AFTER DRIVING AT FREEWAY SPEEDS OF 60-70 MPH, THE STEERING BEGINS TO PULL TO THE RIGHT CONTINUOUSLY. THEN, WITHOUT WARNING, IT WILL SUDDENLY PULL TO THE LEFT, THEN RIGHT, THEN THE STEERING WHEEL WILL START TO WOBBLE AND SHIMMY AND A SENSE OF LOSS OF CONTROL OF THE VEHICLE IS FELT. THE ENTIRE FRONT END STARTS TO SHAKE. ALSO, AT THE TIME THIS IS OCCURRING, THE ODOR OF HOT OIL PERMEATES THE INTERIOR OF THE VEHICLE. THIS PROBLEM HAPPENS EVERY TIME THE VEHICLE IS DRIVEN FOR OVER AN HOUR AT FREEWAY SPEEDS. ONCE, WHILE THIS WAS GOING ON THE DRIVE SHAFT FRONT CV JOINT SEIZED CAUSING THE DRIVE SHAFT TO COME OFF THE POWER TRANSFER UNIT DAMAGING THE PTU OUTPUT SHAFT. THIS VEHICLE, PURCHASED NEW, HAS BEEN IN THE DEALER'S REPAIR SHOP FOUR TIMES FOR THIS PROBLEM (IT IS THERE NOW). IN THE PAST THREE MONTHS, IT HAS BEEN IN THAT SHOP 65 DAYS (SO FAR). THEY HAVE REPLACED THE POWER TRANSFER UNIT TWICE, THE FRONT CV JOINT AND STEERING GEAR SHIELD. THIS VEHICLE IS UNSAFE TO DRIVE A FREEWAY SPEEDS. THE PROBLEM APPEARS TO BE THE SAME ONE AFFECTING THE 2018 AND 2019 JEEP WRANGLER WHERE THE STEERING ISSUES INCLUDE SHIMMYING, WOBBLING, LOOSENESS, AND LOCKING UP. THE JEEP DEALER WHERE PURCHASED AND REPAIRS ATTEMPTED IS DICK HANNAH JEEP, 3517 NE AUTO MALL DRIVE, VANCOUVER, WA 98668.*DT*JB
Corrective Action:
AFTER DRIVING AT FREEWAY SPEEDS OF 60-70 MPH, THE STEERING BEGINS TO PULL TO THE RIGHT CONTINUOUSLY. THEN, WITHOUT WARNING, IT WILL SUDDENLY PULL TO THE LEFT, THEN RIGHT, THEN THE STEERING WHEEL WILL START TO WOBBLE AND SHIMMY AND A SENSE OF LOSS OF CONTROL OF THE VEHICLE IS FELT. THE ENTIRE FRONT END STARTS TO SHAKE. ALSO, AT THE TIME THIS IS OCCURRING, THE ODOR OF HOT OIL PERMEATES THE INTERIOR OF THE VEHICLE. THIS PROBLEM HAPPENS EVERY TIME THE VEHICLE IS DRIVEN FOR OVER AN HOUR AT FREEWAY SPEEDS. ONCE, WHILE THIS WAS GOING ON THE DRIVE SHAFT FRONT CV JOINT SEIZED CAUSING THE DRIVE SHAFT TO COME OFF THE POWER TRANSFER UNIT DAMAGING THE PTU OUTPUT SHAFT. THIS VEHICLE, PURCHASED NEW, HAS BEEN IN THE DEALER'S REPAIR SHOP FOUR TIMES FOR THIS PROBLEM (IT IS THERE NOW). IN THE PAST THREE MONTHS, IT HAS BEEN IN THAT SHOP 65 DAYS (SO FAR). THEY HAVE REPLACED THE POWER TRANSFER UNIT TWICE, THE FRONT CV JOINT AND STEERING GEAR SHIELD. THIS VEHICLE IS UNSAFE TO DRIVE A FREEWAY SPEEDS. THE PROBLEM APPEARS TO BE THE SAME ONE AFFECTING THE 2018 AND 2019 JEEP WRANGLER WHERE THE STEERING ISSUES INCLUDE SHIMMYING, WOBBLING, LOOSENESS, AND LOCKING UP. THE JEEP DEALER WHERE PURCHASED AND REPAIRS ATTEMPTED IS DICK HANNAH JEEP, 3517 NE AUTO MALL DRIVE, VANCOUVER, WA 98668.*DT*JB
Additional Notes:
AFTER DRIVING AT FREEWAY SPEEDS OF 60-70 MPH, THE STEERING BEGINS TO PULL TO THE RIGHT CONTINUOUSLY. THEN, WITHOUT WARNING, IT WILL SUDDENLY PULL TO THE LEFT, THEN RIGHT, THEN THE STEERING WHEEL WILL START TO WOBBLE AND SHIMMY AND A SENSE OF LOSS OF CONTROL OF THE VEHICLE IS FELT. THE ENTIRE FRONT END STARTS TO SHAKE. ALSO, AT THE TIME THIS IS OCCURRING, THE ODOR OF HOT OIL PERMEATES THE INTERIOR OF THE VEHICLE. THIS PROBLEM HAPPENS EVERY TIME THE VEHICLE IS DRIVEN FOR OVER AN HOUR AT FREEWAY SPEEDS. ONCE, WHILE THIS WAS GOING ON THE DRIVE SHAFT FRONT CV JOINT SEIZED CAUSING THE DRIVE SHAFT TO COME OFF THE POWER TRANSFER UNIT DAMAGING THE PTU OUTPUT SHAFT. THIS VEHICLE, PURCHASED NEW, HAS BEEN IN THE DEALER'S REPAIR SHOP FOUR TIMES FOR THIS PROBLEM (IT IS THERE NOW). IN THE PAST THREE MONTHS, IT HAS BEEN IN THAT SHOP 65 DAYS (SO FAR). THEY HAVE REPLACED THE POWER TRANSFER UNIT TWICE, THE FRONT CV JOINT AND STEERING GEAR SHIELD. THIS VEHICLE IS UNSAFE TO DRIVE A FREEWAY SPEEDS. THE PROBLEM APPEARS TO BE THE SAME ONE AFFECTING THE 2018 AND 2019 JEEP WRANGLER WHERE THE STEERING ISSUES INCLUDE SHIMMYING, WOBBLING, LOOSENESS, AND LOCKING UP. THE JEEP DEALER WHERE PURCHASED AND REPAIRS ATTEMPTED IS DICK HANNAH JEEP, 3517 NE AUTO MALL DRIVE, VANCOUVER, WA 98668.*DT*JB
Mfg Campaign: 11258374
Recall Date: Sep 26, 2019
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
AFTER DRIVING AT FREEWAY SPEEDS OF 60-70 MPH, THE STEERING BEGINS TO PULL TO THE RIGHT CONTINUOUSLY. THEN, WITHOUT WARNING, IT WILL SUDDENLY PULL TO THE LEFT, THEN RIGHT, THEN THE STEERING WHEEL WILL START TO WOBBLE AND SHIMMY AND A SENSE OF LOSS OF CONTROL OF THE VEHICLE IS FELT. THE ENTIRE FRONT END STARTS TO SHAKE. ALSO, AT THE TIME THIS IS OCCURRING, THE ODOR OF HOT OIL PERMEATES THE INTERIOR OF THE VEHICLE. THIS PROBLEM HAPPENS EVERY TIME THE VEHICLE IS DRIVEN FOR OVER AN HOUR AT FREEWAY SPEEDS. ONCE, WHILE THIS WAS GOING ON THE DRIVE SHAFT FRONT CV JOINT SEIZED CAUSING THE DRIVE SHAFT TO COME OFF THE POWER TRANSFER UNIT DAMAGING THE PTU OUTPUT SHAFT. THIS VEHICLE, PURCHASED NEW, HAS BEEN IN THE DEALER'S REPAIR SHOP FOUR TIMES FOR THIS PROBLEM (IT IS THERE NOW). IN THE PAST THREE MONTHS, IT HAS BEEN IN THAT SHOP 65 DAYS (SO FAR). THEY HAVE REPLACED THE POWER TRANSFER UNIT TWICE, THE FRONT CV JOINT AND STEERING GEAR SHIELD. THIS VEHICLE IS UNSAFE TO DRIVE A FREEWAY SPEEDS. THE PROBLEM APPEARS TO BE THE SAME ONE AFFECTING THE 2018 AND 2019 JEEP WRANGLER WHERE THE STEERING ISSUES INCLUDE SHIMMYING, WOBBLING, LOOSENESS, AND LOCKING UP. THE JEEP DEALER WHERE PURCHASED AND REPAIRS ATTEMPTED IS DICK HANNAH JEEP, 3517 NE AUTO MALL DRIVE, VANCOUVER, WA 98668.*DT*JB
Corrective Action:
AFTER DRIVING AT FREEWAY SPEEDS OF 60-70 MPH, THE STEERING BEGINS TO PULL TO THE RIGHT CONTINUOUSLY. THEN, WITHOUT WARNING, IT WILL SUDDENLY PULL TO THE LEFT, THEN RIGHT, THEN THE STEERING WHEEL WILL START TO WOBBLE AND SHIMMY AND A SENSE OF LOSS OF CONTROL OF THE VEHICLE IS FELT. THE ENTIRE FRONT END STARTS TO SHAKE. ALSO, AT THE TIME THIS IS OCCURRING, THE ODOR OF HOT OIL PERMEATES THE INTERIOR OF THE VEHICLE. THIS PROBLEM HAPPENS EVERY TIME THE VEHICLE IS DRIVEN FOR OVER AN HOUR AT FREEWAY SPEEDS. ONCE, WHILE THIS WAS GOING ON THE DRIVE SHAFT FRONT CV JOINT SEIZED CAUSING THE DRIVE SHAFT TO COME OFF THE POWER TRANSFER UNIT DAMAGING THE PTU OUTPUT SHAFT. THIS VEHICLE, PURCHASED NEW, HAS BEEN IN THE DEALER'S REPAIR SHOP FOUR TIMES FOR THIS PROBLEM (IT IS THERE NOW). IN THE PAST THREE MONTHS, IT HAS BEEN IN THAT SHOP 65 DAYS (SO FAR). THEY HAVE REPLACED THE POWER TRANSFER UNIT TWICE, THE FRONT CV JOINT AND STEERING GEAR SHIELD. THIS VEHICLE IS UNSAFE TO DRIVE A FREEWAY SPEEDS. THE PROBLEM APPEARS TO BE THE SAME ONE AFFECTING THE 2018 AND 2019 JEEP WRANGLER WHERE THE STEERING ISSUES INCLUDE SHIMMYING, WOBBLING, LOOSENESS, AND LOCKING UP. THE JEEP DEALER WHERE PURCHASED AND REPAIRS ATTEMPTED IS DICK HANNAH JEEP, 3517 NE AUTO MALL DRIVE, VANCOUVER, WA 98668.*DT*JB
Additional Notes:
AFTER DRIVING AT FREEWAY SPEEDS OF 60-70 MPH, THE STEERING BEGINS TO PULL TO THE RIGHT CONTINUOUSLY. THEN, WITHOUT WARNING, IT WILL SUDDENLY PULL TO THE LEFT, THEN RIGHT, THEN THE STEERING WHEEL WILL START TO WOBBLE AND SHIMMY AND A SENSE OF LOSS OF CONTROL OF THE VEHICLE IS FELT. THE ENTIRE FRONT END STARTS TO SHAKE. ALSO, AT THE TIME THIS IS OCCURRING, THE ODOR OF HOT OIL PERMEATES THE INTERIOR OF THE VEHICLE. THIS PROBLEM HAPPENS EVERY TIME THE VEHICLE IS DRIVEN FOR OVER AN HOUR AT FREEWAY SPEEDS. ONCE, WHILE THIS WAS GOING ON THE DRIVE SHAFT FRONT CV JOINT SEIZED CAUSING THE DRIVE SHAFT TO COME OFF THE POWER TRANSFER UNIT DAMAGING THE PTU OUTPUT SHAFT. THIS VEHICLE, PURCHASED NEW, HAS BEEN IN THE DEALER'S REPAIR SHOP FOUR TIMES FOR THIS PROBLEM (IT IS THERE NOW). IN THE PAST THREE MONTHS, IT HAS BEEN IN THAT SHOP 65 DAYS (SO FAR). THEY HAVE REPLACED THE POWER TRANSFER UNIT TWICE, THE FRONT CV JOINT AND STEERING GEAR SHIELD. THIS VEHICLE IS UNSAFE TO DRIVE A FREEWAY SPEEDS. THE PROBLEM APPEARS TO BE THE SAME ONE AFFECTING THE 2018 AND 2019 JEEP WRANGLER WHERE THE STEERING ISSUES INCLUDE SHIMMYING, WOBBLING, LOOSENESS, AND LOCKING UP. THE JEEP DEALER WHERE PURCHASED AND REPAIRS ATTEMPTED IS DICK HANNAH JEEP, 3517 NE AUTO MALL DRIVE, VANCOUVER, WA 98668.*DT*JB
Mfg Campaign: 11258374
Recall Date: Sep 26, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSMISSION HAS PLAY. WHEN WE PLACE THE VEHICLE IN PARK IT ROLLS AT LEAST 7 INCHES MORE.
Corrective Action:
TRANSMISSION HAS PLAY. WHEN WE PLACE THE VEHICLE IN PARK IT ROLLS AT LEAST 7 INCHES MORE.
Additional Notes:
TRANSMISSION HAS PLAY. WHEN WE PLACE THE VEHICLE IN PARK IT ROLLS AT LEAST 7 INCHES MORE.
Mfg Campaign: 11257813
Recall Date: Sep 24, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHEN DRIVING MY CAR, THE CAR HESITATES AS I TURN CORNERS, THE CAR SHAKES WHEN YOU START IT UP AND MOST IMPORTANTLY THE CAR CUT OFF WHILE I WAS DRIVING ALONG A BUSY STREET. I WAS IN RUSH HOUR TRAFFIC AND WAS ALMOST REAR ENDED BECAUSE OF IT. THIS SAME ISSUE HAPPENED IN EITHER OCTOBER OR NOVEMBER. I MADE AN APPOINTMENT, I SPOKE TO THE PERSON AT THE DEALERSHIP AND THEY TOLD ME I PROBABLY NEEDED AN OIL CHANGE. I GOOGLED THE VEHICLE AND FOUND THERE WAS A RECALL THAT WOULD CAUSE THE SAME PROBLEMS I WAS HAVING. I PRESENTED TO THE DEALER THEY SAID THEY DIDN'T KNOW ABOUT IT BUT IT WAS SUPPOSEDLY RESOLVED. ALMOST ONE YEAR LATER I'M HAVING THE SAME ISSUE. IT'S DANGEROUS. I SPOKE WITH THE DEALERSHIP AND THEY SAID THE ENGINE WAS DESIGNED TO CUT OFF TO PROTECT THE ENGINE IF THE OIL IS LOW. THE ENGINE IN THESE CARS ARE A 2.4 TIGER SHARK ENGINE. THE DEALER REPLACED IT WITH A 2.4 MULTI-AIR ENGINE, POWER THE DEALER THIS SHOULD SOLVE THE PROBLEM OF THE ENGINE BURNING AN AN EXCESSIVE AMOUNT OF OIL. BOTH 2.4 ENGINES ARE DESIGNED TO SHUT OFF IF THERE IS A LOW AMOUNT OF OIL. THAT IS A SAFETY ISSUE THAT A CAR WOULD SHUT OFF IN THE MIDDLE OF DRIVING TO PROTECT ITSELF BUT THAT DOESN'T PROTECT THE DRIVER/PASSENGERS IT ACTUALLY PUTS THEM IN HARMS WAY.*DT *AS
Corrective Action:
WHEN DRIVING MY CAR, THE CAR HESITATES AS I TURN CORNERS, THE CAR SHAKES WHEN YOU START IT UP AND MOST IMPORTANTLY THE CAR CUT OFF WHILE I WAS DRIVING ALONG A BUSY STREET. I WAS IN RUSH HOUR TRAFFIC AND WAS ALMOST REAR ENDED BECAUSE OF IT. THIS SAME ISSUE HAPPENED IN EITHER OCTOBER OR NOVEMBER. I MADE AN APPOINTMENT, I SPOKE TO THE PERSON AT THE DEALERSHIP AND THEY TOLD ME I PROBABLY NEEDED AN OIL CHANGE. I GOOGLED THE VEHICLE AND FOUND THERE WAS A RECALL THAT WOULD CAUSE THE SAME PROBLEMS I WAS HAVING. I PRESENTED TO THE DEALER THEY SAID THEY DIDN'T KNOW ABOUT IT BUT IT WAS SUPPOSEDLY RESOLVED. ALMOST ONE YEAR LATER I'M HAVING THE SAME ISSUE. IT'S DANGEROUS. I SPOKE WITH THE DEALERSHIP AND THEY SAID THE ENGINE WAS DESIGNED TO CUT OFF TO PROTECT THE ENGINE IF THE OIL IS LOW. THE ENGINE IN THESE CARS ARE A 2.4 TIGER SHARK ENGINE. THE DEALER REPLACED IT WITH A 2.4 MULTI-AIR ENGINE, POWER THE DEALER THIS SHOULD SOLVE THE PROBLEM OF THE ENGINE BURNING AN AN EXCESSIVE AMOUNT OF OIL. BOTH 2.4 ENGINES ARE DESIGNED TO SHUT OFF IF THERE IS A LOW AMOUNT OF OIL. THAT IS A SAFETY ISSUE THAT A CAR WOULD SHUT OFF IN THE MIDDLE OF DRIVING TO PROTECT ITSELF BUT THAT DOESN'T PROTECT THE DRIVER/PASSENGERS IT ACTUALLY PUTS THEM IN HARMS WAY.*DT *AS
Additional Notes:
WHEN DRIVING MY CAR, THE CAR HESITATES AS I TURN CORNERS, THE CAR SHAKES WHEN YOU START IT UP AND MOST IMPORTANTLY THE CAR CUT OFF WHILE I WAS DRIVING ALONG A BUSY STREET. I WAS IN RUSH HOUR TRAFFIC AND WAS ALMOST REAR ENDED BECAUSE OF IT. THIS SAME ISSUE HAPPENED IN EITHER OCTOBER OR NOVEMBER. I MADE AN APPOINTMENT, I SPOKE TO THE PERSON AT THE DEALERSHIP AND THEY TOLD ME I PROBABLY NEEDED AN OIL CHANGE. I GOOGLED THE VEHICLE AND FOUND THERE WAS A RECALL THAT WOULD CAUSE THE SAME PROBLEMS I WAS HAVING. I PRESENTED TO THE DEALER THEY SAID THEY DIDN'T KNOW ABOUT IT BUT IT WAS SUPPOSEDLY RESOLVED. ALMOST ONE YEAR LATER I'M HAVING THE SAME ISSUE. IT'S DANGEROUS. I SPOKE WITH THE DEALERSHIP AND THEY SAID THE ENGINE WAS DESIGNED TO CUT OFF TO PROTECT THE ENGINE IF THE OIL IS LOW. THE ENGINE IN THESE CARS ARE A 2.4 TIGER SHARK ENGINE. THE DEALER REPLACED IT WITH A 2.4 MULTI-AIR ENGINE, POWER THE DEALER THIS SHOULD SOLVE THE PROBLEM OF THE ENGINE BURNING AN AN EXCESSIVE AMOUNT OF OIL. BOTH 2.4 ENGINES ARE DESIGNED TO SHUT OFF IF THERE IS A LOW AMOUNT OF OIL. THAT IS A SAFETY ISSUE THAT A CAR WOULD SHUT OFF IN THE MIDDLE OF DRIVING TO PROTECT ITSELF BUT THAT DOESN'T PROTECT THE DRIVER/PASSENGERS IT ACTUALLY PUTS THEM IN HARMS WAY.*DT *AS
Mfg Campaign: 11257881
Recall Date: Sep 24, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING, THE VEHICLE SHUT OFF AND THE BATTERY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 34,000.
Corrective Action:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING, THE VEHICLE SHUT OFF AND THE BATTERY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 34,000.
Additional Notes:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING, THE VEHICLE SHUT OFF AND THE BATTERY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 34,000.
Mfg Campaign: 11257375
Recall Date: Sep 23, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING, THE VEHICLE SHUT OFF AND THE BATTERY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 34,000.
Corrective Action:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING, THE VEHICLE SHUT OFF AND THE BATTERY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 34,000.
Additional Notes:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING, THE VEHICLE SHUT OFF AND THE BATTERY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 34,000.
Mfg Campaign: 11257375
Recall Date: Sep 23, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TWICE THIS WEEK MY CAR HAS SUDDENLY DIED WHILE DRIVING IT AND WOULD NOT START BACK UP, BATTERY LIGHT COMES ON. I HAVE HAD TO WAIT BEFORE TRYING TO START AGAIN AND GOT IT STARTED BY PUSHING THE GAS DOWN WHILE TURNING THE KEY. LUCKILY I HAVE BEEN ON MY DIRT DRIVEWAY BOTH TIMES. I'D BE TERRIFIED IF THIS HAPPENED ON A BUSY HIGHWAY, I'M GETTING MORE AND MORE DISAPPOINTED WITH THIS VEHICLE.
Corrective Action:
TWICE THIS WEEK MY CAR HAS SUDDENLY DIED WHILE DRIVING IT AND WOULD NOT START BACK UP, BATTERY LIGHT COMES ON. I HAVE HAD TO WAIT BEFORE TRYING TO START AGAIN AND GOT IT STARTED BY PUSHING THE GAS DOWN WHILE TURNING THE KEY. LUCKILY I HAVE BEEN ON MY DIRT DRIVEWAY BOTH TIMES. I'D BE TERRIFIED IF THIS HAPPENED ON A BUSY HIGHWAY, I'M GETTING MORE AND MORE DISAPPOINTED WITH THIS VEHICLE.
Additional Notes:
TWICE THIS WEEK MY CAR HAS SUDDENLY DIED WHILE DRIVING IT AND WOULD NOT START BACK UP, BATTERY LIGHT COMES ON. I HAVE HAD TO WAIT BEFORE TRYING TO START AGAIN AND GOT IT STARTED BY PUSHING THE GAS DOWN WHILE TURNING THE KEY. LUCKILY I HAVE BEEN ON MY DIRT DRIVEWAY BOTH TIMES. I'D BE TERRIFIED IF THIS HAPPENED ON A BUSY HIGHWAY, I'M GETTING MORE AND MORE DISAPPOINTED WITH THIS VEHICLE.
Mfg Campaign: 11256795
Recall Date: Sep 20, 2019
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