Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 01C
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V99
Recall Date: Aug 29, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V63
Recall Date: Jun 13, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V31
Recall Date: Mar 28, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UC4
Recall Date: Dec 20, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UA9
Recall Date: Oct 19, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U86
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U85
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U52
Recall Date: May 25, 2018
Consumer Complaints
1.9K ComplaintsChrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
My husband and my son were driving my Jeep on the highway going 70 MPH when with no warning there was absolutely NO power steering and almost went off the road over an embankment. Luckily it was my husband driving because I would not have been able to control the car. When researching this year of Jeep, there is a recall for this issue on only a certain number of vehicles, but of course when I put my VIN in my vehicle is not on the recall list and I also see several complaints of the same issue with the steering and not being on the recall list. This is a HUGE safety issue and NEEDS to be address immediately.
Corrective Action:
My husband and my son were driving my Jeep on the highway going 70 MPH when with no warning there was absolutely NO power steering and almost went off the road over an embankment. Luckily it was my husband driving because I would not have been able to control the car. When researching this year of Jeep, there is a recall for this issue on only a certain number of vehicles, but of course when I put my VIN in my vehicle is not on the recall list and I also see several complaints of the same issue with the steering and not being on the recall list. This is a HUGE safety issue and NEEDS to be address immediately.
Additional Notes:
My husband and my son were driving my Jeep on the highway going 70 MPH when with no warning there was absolutely NO power steering and almost went off the road over an embankment. Luckily it was my husband driving because I would not have been able to control the car. When researching this year of Jeep, there is a recall for this issue on only a certain number of vehicles, but of course when I put my VIN in my vehicle is not on the recall list and I also see several complaints of the same issue with the steering and not being on the recall list. This is a HUGE safety issue and NEEDS to be address immediately.
Mfg Campaign: 11428642
Recall Date: Aug 11, 2021
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
My vehicle turned off in traffic, the emergency break kicked in, jerked my car backwrads, and then turned back on almost causing me to wreck. It has happened three times.
Corrective Action:
My vehicle turned off in traffic, the emergency break kicked in, jerked my car backwrads, and then turned back on almost causing me to wreck. It has happened three times.
Additional Notes:
My vehicle turned off in traffic, the emergency break kicked in, jerked my car backwrads, and then turned back on almost causing me to wreck. It has happened three times.
Mfg Campaign: 11428266
Recall Date: Aug 8, 2021
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
My vehicle turned off in traffic, the emergency break kicked in, jerked my car backwrads, and then turned back on almost causing me to wreck. It has happened three times.
Corrective Action:
My vehicle turned off in traffic, the emergency break kicked in, jerked my car backwrads, and then turned back on almost causing me to wreck. It has happened three times.
Additional Notes:
My vehicle turned off in traffic, the emergency break kicked in, jerked my car backwrads, and then turned back on almost causing me to wreck. It has happened three times.
Mfg Campaign: 11428266
Recall Date: Aug 8, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My vehicle turned off in traffic, the emergency break kicked in, jerked my car backwrads, and then turned back on almost causing me to wreck. It has happened three times.
Corrective Action:
My vehicle turned off in traffic, the emergency break kicked in, jerked my car backwrads, and then turned back on almost causing me to wreck. It has happened three times.
Additional Notes:
My vehicle turned off in traffic, the emergency break kicked in, jerked my car backwrads, and then turned back on almost causing me to wreck. It has happened three times.
Mfg Campaign: 11428266
Recall Date: Aug 8, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Check engine light came on. Had it diagnosed within 5 minutes. Code P0123 came up. That is the “Throttle/Pedal Position Sensor/Switch “A” Circuit High Input”. Specific part # 5184349AF. It is built into the throttle body, so whole throttle body must be replaced. Vehicle only has 40,000 miles. Parts Dept at dealer told me they had several of these parts in stock. He was surprised. They only do that when they know there is a problem. It is a safety issue. It can fail and cause engine to quit. Jeep refuses to acknowledge an existing problem. It needs government investigation for safety. I can send picture of diagnosis printout if needed.
Corrective Action:
Check engine light came on. Had it diagnosed within 5 minutes. Code P0123 came up. That is the “Throttle/Pedal Position Sensor/Switch “A” Circuit High Input”. Specific part # 5184349AF. It is built into the throttle body, so whole throttle body must be replaced. Vehicle only has 40,000 miles. Parts Dept at dealer told me they had several of these parts in stock. He was surprised. They only do that when they know there is a problem. It is a safety issue. It can fail and cause engine to quit. Jeep refuses to acknowledge an existing problem. It needs government investigation for safety. I can send picture of diagnosis printout if needed.
Additional Notes:
Check engine light came on. Had it diagnosed within 5 minutes. Code P0123 came up. That is the “Throttle/Pedal Position Sensor/Switch “A” Circuit High Input”. Specific part # 5184349AF. It is built into the throttle body, so whole throttle body must be replaced. Vehicle only has 40,000 miles. Parts Dept at dealer told me they had several of these parts in stock. He was surprised. They only do that when they know there is a problem. It is a safety issue. It can fail and cause engine to quit. Jeep refuses to acknowledge an existing problem. It needs government investigation for safety. I can send picture of diagnosis printout if needed.
Mfg Campaign: 11428011
Recall Date: Aug 6, 2021
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Check engine light came on. Had it diagnosed within 5 minutes. Code P0123 came up. That is the “Throttle/Pedal Position Sensor/Switch “A” Circuit High Input”. Specific part # 5184349AF. It is built into the throttle body, so whole throttle body must be replaced. Vehicle only has 40,000 miles. Parts Dept at dealer told me they had several of these parts in stock. He was surprised. They only do that when they know there is a problem. It is a safety issue. It can fail and cause engine to quit. Jeep refuses to acknowledge an existing problem. It needs government investigation for safety. I can send picture of diagnosis printout if needed.
Corrective Action:
Check engine light came on. Had it diagnosed within 5 minutes. Code P0123 came up. That is the “Throttle/Pedal Position Sensor/Switch “A” Circuit High Input”. Specific part # 5184349AF. It is built into the throttle body, so whole throttle body must be replaced. Vehicle only has 40,000 miles. Parts Dept at dealer told me they had several of these parts in stock. He was surprised. They only do that when they know there is a problem. It is a safety issue. It can fail and cause engine to quit. Jeep refuses to acknowledge an existing problem. It needs government investigation for safety. I can send picture of diagnosis printout if needed.
Additional Notes:
Check engine light came on. Had it diagnosed within 5 minutes. Code P0123 came up. That is the “Throttle/Pedal Position Sensor/Switch “A” Circuit High Input”. Specific part # 5184349AF. It is built into the throttle body, so whole throttle body must be replaced. Vehicle only has 40,000 miles. Parts Dept at dealer told me they had several of these parts in stock. He was surprised. They only do that when they know there is a problem. It is a safety issue. It can fail and cause engine to quit. Jeep refuses to acknowledge an existing problem. It needs government investigation for safety. I can send picture of diagnosis printout if needed.
Mfg Campaign: 11428011
Recall Date: Aug 6, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Check engine light came on. Had it diagnosed within 5 minutes. Code P0123 came up. That is the “Throttle/Pedal Position Sensor/Switch “A” Circuit High Input”. Specific part # 5184349AF. It is built into the throttle body, so whole throttle body must be replaced. Vehicle only has 40,000 miles. Parts Dept at dealer told me they had several of these parts in stock. He was surprised. They only do that when they know there is a problem. It is a safety issue. It can fail and cause engine to quit. Jeep refuses to acknowledge an existing problem. It needs government investigation for safety. I can send picture of diagnosis printout if needed.
Corrective Action:
Check engine light came on. Had it diagnosed within 5 minutes. Code P0123 came up. That is the “Throttle/Pedal Position Sensor/Switch “A” Circuit High Input”. Specific part # 5184349AF. It is built into the throttle body, so whole throttle body must be replaced. Vehicle only has 40,000 miles. Parts Dept at dealer told me they had several of these parts in stock. He was surprised. They only do that when they know there is a problem. It is a safety issue. It can fail and cause engine to quit. Jeep refuses to acknowledge an existing problem. It needs government investigation for safety. I can send picture of diagnosis printout if needed.
Additional Notes:
Check engine light came on. Had it diagnosed within 5 minutes. Code P0123 came up. That is the “Throttle/Pedal Position Sensor/Switch “A” Circuit High Input”. Specific part # 5184349AF. It is built into the throttle body, so whole throttle body must be replaced. Vehicle only has 40,000 miles. Parts Dept at dealer told me they had several of these parts in stock. He was surprised. They only do that when they know there is a problem. It is a safety issue. It can fail and cause engine to quit. Jeep refuses to acknowledge an existing problem. It needs government investigation for safety. I can send picture of diagnosis printout if needed.
Mfg Campaign: 11428011
Recall Date: Aug 6, 2021
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
This particular year and model of jeep has 2 recalls not registered to my VIN number related to my accident. Airbags- impact and acceleration sensors. Steering- steering rack gear. Tonight while driving my jeep to my local walmart, my steering completely quit and locked up on me causing me to go off the road, hit a speed limit sign, almost roll my vehicle, and cause possible irreparable damage that may total my vehicle all together. The impact was hard enough to cave in my whole front passenger side fender, rip my mirror completely off, dent both passenger doors deeply, bend my door frames, and almost completely tore off my rear fender. During this, my air bags did not deploy, and I know the accident was bad enough that they should have. This could have been life threatening, and could have ended entirely worse than what it did. My power steering pump seems to be working fine, but my jeep itself is still registering it as a power steering issue, which makes me believe that there are significant electrical issues with the jeep itself.
Corrective Action:
This particular year and model of jeep has 2 recalls not registered to my VIN number related to my accident. Airbags- impact and acceleration sensors. Steering- steering rack gear. Tonight while driving my jeep to my local walmart, my steering completely quit and locked up on me causing me to go off the road, hit a speed limit sign, almost roll my vehicle, and cause possible irreparable damage that may total my vehicle all together. The impact was hard enough to cave in my whole front passenger side fender, rip my mirror completely off, dent both passenger doors deeply, bend my door frames, and almost completely tore off my rear fender. During this, my air bags did not deploy, and I know the accident was bad enough that they should have. This could have been life threatening, and could have ended entirely worse than what it did. My power steering pump seems to be working fine, but my jeep itself is still registering it as a power steering issue, which makes me believe that there are significant electrical issues with the jeep itself.
Additional Notes:
This particular year and model of jeep has 2 recalls not registered to my VIN number related to my accident. Airbags- impact and acceleration sensors. Steering- steering rack gear. Tonight while driving my jeep to my local walmart, my steering completely quit and locked up on me causing me to go off the road, hit a speed limit sign, almost roll my vehicle, and cause possible irreparable damage that may total my vehicle all together. The impact was hard enough to cave in my whole front passenger side fender, rip my mirror completely off, dent both passenger doors deeply, bend my door frames, and almost completely tore off my rear fender. During this, my air bags did not deploy, and I know the accident was bad enough that they should have. This could have been life threatening, and could have ended entirely worse than what it did. My power steering pump seems to be working fine, but my jeep itself is still registering it as a power steering issue, which makes me believe that there are significant electrical issues with the jeep itself.
Mfg Campaign: 11427389
Recall Date: Aug 2, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
This particular year and model of jeep has 2 recalls not registered to my VIN number related to my accident. Airbags- impact and acceleration sensors. Steering- steering rack gear. Tonight while driving my jeep to my local walmart, my steering completely quit and locked up on me causing me to go off the road, hit a speed limit sign, almost roll my vehicle, and cause possible irreparable damage that may total my vehicle all together. The impact was hard enough to cave in my whole front passenger side fender, rip my mirror completely off, dent both passenger doors deeply, bend my door frames, and almost completely tore off my rear fender. During this, my air bags did not deploy, and I know the accident was bad enough that they should have. This could have been life threatening, and could have ended entirely worse than what it did. My power steering pump seems to be working fine, but my jeep itself is still registering it as a power steering issue, which makes me believe that there are significant electrical issues with the jeep itself.
Corrective Action:
This particular year and model of jeep has 2 recalls not registered to my VIN number related to my accident. Airbags- impact and acceleration sensors. Steering- steering rack gear. Tonight while driving my jeep to my local walmart, my steering completely quit and locked up on me causing me to go off the road, hit a speed limit sign, almost roll my vehicle, and cause possible irreparable damage that may total my vehicle all together. The impact was hard enough to cave in my whole front passenger side fender, rip my mirror completely off, dent both passenger doors deeply, bend my door frames, and almost completely tore off my rear fender. During this, my air bags did not deploy, and I know the accident was bad enough that they should have. This could have been life threatening, and could have ended entirely worse than what it did. My power steering pump seems to be working fine, but my jeep itself is still registering it as a power steering issue, which makes me believe that there are significant electrical issues with the jeep itself.
Additional Notes:
This particular year and model of jeep has 2 recalls not registered to my VIN number related to my accident. Airbags- impact and acceleration sensors. Steering- steering rack gear. Tonight while driving my jeep to my local walmart, my steering completely quit and locked up on me causing me to go off the road, hit a speed limit sign, almost roll my vehicle, and cause possible irreparable damage that may total my vehicle all together. The impact was hard enough to cave in my whole front passenger side fender, rip my mirror completely off, dent both passenger doors deeply, bend my door frames, and almost completely tore off my rear fender. During this, my air bags did not deploy, and I know the accident was bad enough that they should have. This could have been life threatening, and could have ended entirely worse than what it did. My power steering pump seems to be working fine, but my jeep itself is still registering it as a power steering issue, which makes me believe that there are significant electrical issues with the jeep itself.
Mfg Campaign: 11427389
Recall Date: Aug 2, 2021
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
This particular year and model of jeep has 2 recalls not registered to my VIN number related to my accident. Airbags- impact and acceleration sensors. Steering- steering rack gear. Tonight while driving my jeep to my local walmart, my steering completely quit and locked up on me causing me to go off the road, hit a speed limit sign, almost roll my vehicle, and cause possible irreparable damage that may total my vehicle all together. The impact was hard enough to cave in my whole front passenger side fender, rip my mirror completely off, dent both passenger doors deeply, bend my door frames, and almost completely tore off my rear fender. During this, my air bags did not deploy, and I know the accident was bad enough that they should have. This could have been life threatening, and could have ended entirely worse than what it did. My power steering pump seems to be working fine, but my jeep itself is still registering it as a power steering issue, which makes me believe that there are significant electrical issues with the jeep itself.
Corrective Action:
This particular year and model of jeep has 2 recalls not registered to my VIN number related to my accident. Airbags- impact and acceleration sensors. Steering- steering rack gear. Tonight while driving my jeep to my local walmart, my steering completely quit and locked up on me causing me to go off the road, hit a speed limit sign, almost roll my vehicle, and cause possible irreparable damage that may total my vehicle all together. The impact was hard enough to cave in my whole front passenger side fender, rip my mirror completely off, dent both passenger doors deeply, bend my door frames, and almost completely tore off my rear fender. During this, my air bags did not deploy, and I know the accident was bad enough that they should have. This could have been life threatening, and could have ended entirely worse than what it did. My power steering pump seems to be working fine, but my jeep itself is still registering it as a power steering issue, which makes me believe that there are significant electrical issues with the jeep itself.
Additional Notes:
This particular year and model of jeep has 2 recalls not registered to my VIN number related to my accident. Airbags- impact and acceleration sensors. Steering- steering rack gear. Tonight while driving my jeep to my local walmart, my steering completely quit and locked up on me causing me to go off the road, hit a speed limit sign, almost roll my vehicle, and cause possible irreparable damage that may total my vehicle all together. The impact was hard enough to cave in my whole front passenger side fender, rip my mirror completely off, dent both passenger doors deeply, bend my door frames, and almost completely tore off my rear fender. During this, my air bags did not deploy, and I know the accident was bad enough that they should have. This could have been life threatening, and could have ended entirely worse than what it did. My power steering pump seems to be working fine, but my jeep itself is still registering it as a power steering issue, which makes me believe that there are significant electrical issues with the jeep itself.
Mfg Campaign: 11427389
Recall Date: Aug 2, 2021
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
Air bag service light intermittently comes on. Random occurrences however light will remain illuminated, clear after a period of time the car is off. Days later light may come on or weeks. Taken to dealership several times however since the light is intermittently illuminating they can't "re-create the issue".
Corrective Action:
Air bag service light intermittently comes on. Random occurrences however light will remain illuminated, clear after a period of time the car is off. Days later light may come on or weeks. Taken to dealership several times however since the light is intermittently illuminating they can't "re-create the issue".
Additional Notes:
Air bag service light intermittently comes on. Random occurrences however light will remain illuminated, clear after a period of time the car is off. Days later light may come on or weeks. Taken to dealership several times however since the light is intermittently illuminating they can't "re-create the issue".
Mfg Campaign: 11426900
Recall Date: Jul 28, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Aug 29,2019 I purchased a 2019 Jeep Cherokee Latitude new from Town Chrysler Jeep of Wenatchee WA. Shortly after I had several issues with the vehicle. My main concern is at times we are not able to accelerate when needed w/no warning. I brought the vehicle in to the dealership . I was told no codes were stored and sent away . This has happened to my family and I several times almost causing us to get into collisions. The last incident occurred May 5th, 2021 again not able to accelerate when I needed. We have jeopardized our safety as well as the publics too many times. I again took the vehicle into the dealership and demanded them to figure out the issue again, as we are not safe driving it. The General manager Clayton was in contact with the Chrysler Corporation and the star technician. Clayton requested buy back of the vehicle. They declined his request so I filed a case #, I again stated my concerns for safety which now brings us to day 77 and the vehicle still sits at the dealership. They only drove it 46 miles, when I was told it was being driven daily. Unacceptable, I told the dealership as well as my case worker that at times I could go 2 months w/out incident , there is no warning what so ever, and only driving the vehicle 1.67 miles per day is not taking this malfunction seriously. This is not going be enough driving to "duplicate" the issue. Unfortunately I ended up leaving the vehicle on the lot and purchasing a different one as we have a surgery coming up on July 30th and needed my focus to be on family. I still have concern for public safety if this vehicle is resold. I expressed this many times to Corporate as well the dealership. I no longer own the the vehicle I took the loss for safety but I feel the need to continue to express my concerns. I also want to add how poorly I was treated by Corporate which was completely unnecessary . Thank you for your time !
Corrective Action:
Aug 29,2019 I purchased a 2019 Jeep Cherokee Latitude new from Town Chrysler Jeep of Wenatchee WA. Shortly after I had several issues with the vehicle. My main concern is at times we are not able to accelerate when needed w/no warning. I brought the vehicle in to the dealership . I was told no codes were stored and sent away . This has happened to my family and I several times almost causing us to get into collisions. The last incident occurred May 5th, 2021 again not able to accelerate when I needed. We have jeopardized our safety as well as the publics too many times. I again took the vehicle into the dealership and demanded them to figure out the issue again, as we are not safe driving it. The General manager Clayton was in contact with the Chrysler Corporation and the star technician. Clayton requested buy back of the vehicle. They declined his request so I filed a case #, I again stated my concerns for safety which now brings us to day 77 and the vehicle still sits at the dealership. They only drove it 46 miles, when I was told it was being driven daily. Unacceptable, I told the dealership as well as my case worker that at times I could go 2 months w/out incident , there is no warning what so ever, and only driving the vehicle 1.67 miles per day is not taking this malfunction seriously. This is not going be enough driving to "duplicate" the issue. Unfortunately I ended up leaving the vehicle on the lot and purchasing a different one as we have a surgery coming up on July 30th and needed my focus to be on family. I still have concern for public safety if this vehicle is resold. I expressed this many times to Corporate as well the dealership. I no longer own the the vehicle I took the loss for safety but I feel the need to continue to express my concerns. I also want to add how poorly I was treated by Corporate which was completely unnecessary . Thank you for your time !
Additional Notes:
Aug 29,2019 I purchased a 2019 Jeep Cherokee Latitude new from Town Chrysler Jeep of Wenatchee WA. Shortly after I had several issues with the vehicle. My main concern is at times we are not able to accelerate when needed w/no warning. I brought the vehicle in to the dealership . I was told no codes were stored and sent away . This has happened to my family and I several times almost causing us to get into collisions. The last incident occurred May 5th, 2021 again not able to accelerate when I needed. We have jeopardized our safety as well as the publics too many times. I again took the vehicle into the dealership and demanded them to figure out the issue again, as we are not safe driving it. The General manager Clayton was in contact with the Chrysler Corporation and the star technician. Clayton requested buy back of the vehicle. They declined his request so I filed a case #, I again stated my concerns for safety which now brings us to day 77 and the vehicle still sits at the dealership. They only drove it 46 miles, when I was told it was being driven daily. Unacceptable, I told the dealership as well as my case worker that at times I could go 2 months w/out incident , there is no warning what so ever, and only driving the vehicle 1.67 miles per day is not taking this malfunction seriously. This is not going be enough driving to "duplicate" the issue. Unfortunately I ended up leaving the vehicle on the lot and purchasing a different one as we have a surgery coming up on July 30th and needed my focus to be on family. I still have concern for public safety if this vehicle is resold. I expressed this many times to Corporate as well the dealership. I no longer own the the vehicle I took the loss for safety but I feel the need to continue to express my concerns. I also want to add how poorly I was treated by Corporate which was completely unnecessary . Thank you for your time !
Mfg Campaign: 11425901
Recall Date: Jul 21, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 45 mph, the low oil warning light was illuminated. The contact was able to park on the side of the road and add oil before continuing driving to his destination. The contact took the vehicle to the local dealer, where it was diagnosed with needing the power train control module to be replaced. The vehicle was not yet repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 60,400.
Corrective Action:
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 45 mph, the low oil warning light was illuminated. The contact was able to park on the side of the road and add oil before continuing driving to his destination. The contact took the vehicle to the local dealer, where it was diagnosed with needing the power train control module to be replaced. The vehicle was not yet repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 60,400.
Additional Notes:
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 45 mph, the low oil warning light was illuminated. The contact was able to park on the side of the road and add oil before continuing driving to his destination. The contact took the vehicle to the local dealer, where it was diagnosed with needing the power train control module to be replaced. The vehicle was not yet repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 60,400.
Mfg Campaign: 11425407
Recall Date: Jul 19, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I bought my 2019 Jeep Cherokee in February 2021. I've had issues with the vehicle not starting about 2 months after I bought it. Recently I have had to jump start my car to get it started. On the highway this evening all these warning lights were popping up, and my vehicle just shut off, everything. Thankfully I was able to get into the breakdown lane. After a while, I was able to start my vehicle and check the vehicle information. My battery voltage was at 17.1. I safely got my vehicle home. I let the car sit. Then tested the voltage on the battery and it was normal. The alternator was good as well. However, the minute I start my car, the batter voltage is in the red again. My 5 year old daughter was in the vehicle, I was driving on interstate 84 in Connecticut. We could have been injured or killed if I did not get to the side of the road.
Corrective Action:
I bought my 2019 Jeep Cherokee in February 2021. I've had issues with the vehicle not starting about 2 months after I bought it. Recently I have had to jump start my car to get it started. On the highway this evening all these warning lights were popping up, and my vehicle just shut off, everything. Thankfully I was able to get into the breakdown lane. After a while, I was able to start my vehicle and check the vehicle information. My battery voltage was at 17.1. I safely got my vehicle home. I let the car sit. Then tested the voltage on the battery and it was normal. The alternator was good as well. However, the minute I start my car, the batter voltage is in the red again. My 5 year old daughter was in the vehicle, I was driving on interstate 84 in Connecticut. We could have been injured or killed if I did not get to the side of the road.
Additional Notes:
I bought my 2019 Jeep Cherokee in February 2021. I've had issues with the vehicle not starting about 2 months after I bought it. Recently I have had to jump start my car to get it started. On the highway this evening all these warning lights were popping up, and my vehicle just shut off, everything. Thankfully I was able to get into the breakdown lane. After a while, I was able to start my vehicle and check the vehicle information. My battery voltage was at 17.1. I safely got my vehicle home. I let the car sit. Then tested the voltage on the battery and it was normal. The alternator was good as well. However, the minute I start my car, the batter voltage is in the red again. My 5 year old daughter was in the vehicle, I was driving on interstate 84 in Connecticut. We could have been injured or killed if I did not get to the side of the road.
Mfg Campaign: 11424882
Recall Date: Jul 14, 2021
Chrysler (fca Us, Llc)
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
I bought my 2019 Jeep Cherokee in February 2021. I've had issues with the vehicle not starting about 2 months after I bought it. Recently I have had to jump start my car to get it started. On the highway this evening all these warning lights were popping up, and my vehicle just shut off, everything. Thankfully I was able to get into the breakdown lane. After a while, I was able to start my vehicle and check the vehicle information. My battery voltage was at 17.1. I safely got my vehicle home. I let the car sit. Then tested the voltage on the battery and it was normal. The alternator was good as well. However, the minute I start my car, the batter voltage is in the red again. My 5 year old daughter was in the vehicle, I was driving on interstate 84 in Connecticut. We could have been injured or killed if I did not get to the side of the road.
Corrective Action:
I bought my 2019 Jeep Cherokee in February 2021. I've had issues with the vehicle not starting about 2 months after I bought it. Recently I have had to jump start my car to get it started. On the highway this evening all these warning lights were popping up, and my vehicle just shut off, everything. Thankfully I was able to get into the breakdown lane. After a while, I was able to start my vehicle and check the vehicle information. My battery voltage was at 17.1. I safely got my vehicle home. I let the car sit. Then tested the voltage on the battery and it was normal. The alternator was good as well. However, the minute I start my car, the batter voltage is in the red again. My 5 year old daughter was in the vehicle, I was driving on interstate 84 in Connecticut. We could have been injured or killed if I did not get to the side of the road.
Additional Notes:
I bought my 2019 Jeep Cherokee in February 2021. I've had issues with the vehicle not starting about 2 months after I bought it. Recently I have had to jump start my car to get it started. On the highway this evening all these warning lights were popping up, and my vehicle just shut off, everything. Thankfully I was able to get into the breakdown lane. After a while, I was able to start my vehicle and check the vehicle information. My battery voltage was at 17.1. I safely got my vehicle home. I let the car sit. Then tested the voltage on the battery and it was normal. The alternator was good as well. However, the minute I start my car, the batter voltage is in the red again. My 5 year old daughter was in the vehicle, I was driving on interstate 84 in Connecticut. We could have been injured or killed if I did not get to the side of the road.
Mfg Campaign: 11424882
Recall Date: Jul 14, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On hot days/days when A/C is running, the car will fully shut off when stopping at a stop light when the auto-off functionality is on (which is by default “on” with every ignition cycle). The lights go out, the dashboard computer and instrument panel go dark and then the car does a hard reignition. From time to time the the car will not turn back on automatically giving an error to the effect of “power On/Off required.” In this instance the vehicle must be shifted to park to be able to reignite the engine chambers and then the vehicle must be put back in drive - taking ~30 seconds and causing traffic snarls - endangering fellow travelers and those in the vehicle.
Corrective Action:
On hot days/days when A/C is running, the car will fully shut off when stopping at a stop light when the auto-off functionality is on (which is by default “on” with every ignition cycle). The lights go out, the dashboard computer and instrument panel go dark and then the car does a hard reignition. From time to time the the car will not turn back on automatically giving an error to the effect of “power On/Off required.” In this instance the vehicle must be shifted to park to be able to reignite the engine chambers and then the vehicle must be put back in drive - taking ~30 seconds and causing traffic snarls - endangering fellow travelers and those in the vehicle.
Additional Notes:
On hot days/days when A/C is running, the car will fully shut off when stopping at a stop light when the auto-off functionality is on (which is by default “on” with every ignition cycle). The lights go out, the dashboard computer and instrument panel go dark and then the car does a hard reignition. From time to time the the car will not turn back on automatically giving an error to the effect of “power On/Off required.” In this instance the vehicle must be shifted to park to be able to reignite the engine chambers and then the vehicle must be put back in drive - taking ~30 seconds and causing traffic snarls - endangering fellow travelers and those in the vehicle.
Mfg Campaign: 11424307
Recall Date: Jul 11, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
On hot days/days when A/C is running, the car will fully shut off when stopping at a stop light when the auto-off functionality is on (which is by default “on” with every ignition cycle). The lights go out, the dashboard computer and instrument panel go dark and then the car does a hard reignition. From time to time the the car will not turn back on automatically giving an error to the effect of “power On/Off required.” In this instance the vehicle must be shifted to park to be able to reignite the engine chambers and then the vehicle must be put back in drive - taking ~30 seconds and causing traffic snarls - endangering fellow travelers and those in the vehicle.
Corrective Action:
On hot days/days when A/C is running, the car will fully shut off when stopping at a stop light when the auto-off functionality is on (which is by default “on” with every ignition cycle). The lights go out, the dashboard computer and instrument panel go dark and then the car does a hard reignition. From time to time the the car will not turn back on automatically giving an error to the effect of “power On/Off required.” In this instance the vehicle must be shifted to park to be able to reignite the engine chambers and then the vehicle must be put back in drive - taking ~30 seconds and causing traffic snarls - endangering fellow travelers and those in the vehicle.
Additional Notes:
On hot days/days when A/C is running, the car will fully shut off when stopping at a stop light when the auto-off functionality is on (which is by default “on” with every ignition cycle). The lights go out, the dashboard computer and instrument panel go dark and then the car does a hard reignition. From time to time the the car will not turn back on automatically giving an error to the effect of “power On/Off required.” In this instance the vehicle must be shifted to park to be able to reignite the engine chambers and then the vehicle must be put back in drive - taking ~30 seconds and causing traffic snarls - endangering fellow travelers and those in the vehicle.
Mfg Campaign: 11424307
Recall Date: Jul 11, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Jeep Cherokee. The contact stated that there was an abnormal sound coming from under the hood while driving. There was no warning light illuminated. The vehicle was taken to the dealer to be test-driven however, the mechanic was unable to duplicate the issue. The manufacturer was made aware of the failure and suggested that the vehicle be taken back to the dealer to be diagnosed. A case was opened. The vehicle was taken back to the dealer but was not diagnosed nor repaired. The contact stated while driving at 50 mph, the accelerator pedal was depressed however, the vehicle failed to accelerate above 50 mph. There were no warning lights illuminated. The vehicle was not repaired. The approximate failure mileage was 4,000.
Corrective Action:
The contact owns a 2019 Jeep Cherokee. The contact stated that there was an abnormal sound coming from under the hood while driving. There was no warning light illuminated. The vehicle was taken to the dealer to be test-driven however, the mechanic was unable to duplicate the issue. The manufacturer was made aware of the failure and suggested that the vehicle be taken back to the dealer to be diagnosed. A case was opened. The vehicle was taken back to the dealer but was not diagnosed nor repaired. The contact stated while driving at 50 mph, the accelerator pedal was depressed however, the vehicle failed to accelerate above 50 mph. There were no warning lights illuminated. The vehicle was not repaired. The approximate failure mileage was 4,000.
Additional Notes:
The contact owns a 2019 Jeep Cherokee. The contact stated that there was an abnormal sound coming from under the hood while driving. There was no warning light illuminated. The vehicle was taken to the dealer to be test-driven however, the mechanic was unable to duplicate the issue. The manufacturer was made aware of the failure and suggested that the vehicle be taken back to the dealer to be diagnosed. A case was opened. The vehicle was taken back to the dealer but was not diagnosed nor repaired. The contact stated while driving at 50 mph, the accelerator pedal was depressed however, the vehicle failed to accelerate above 50 mph. There were no warning lights illuminated. The vehicle was not repaired. The approximate failure mileage was 4,000.
Mfg Campaign: 11423231
Recall Date: Jul 2, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Jeep Cherokee. The contact stated that there was an abnormal sound coming from under the hood while driving. There was no warning light illuminated. The vehicle was taken to the dealer to be test-driven however, the mechanic was unable to duplicate the issue. The manufacturer was made aware of the failure and suggested that the vehicle be taken back to the dealer to be diagnosed. A case was opened. The vehicle was taken back to the dealer but was not diagnosed nor repaired. The contact stated while driving at 50 mph, the accelerator pedal was depressed however, the vehicle failed to accelerate above 50 mph. There were no warning lights illuminated. The vehicle was not repaired. The approximate failure mileage was 4,000.
Corrective Action:
The contact owns a 2019 Jeep Cherokee. The contact stated that there was an abnormal sound coming from under the hood while driving. There was no warning light illuminated. The vehicle was taken to the dealer to be test-driven however, the mechanic was unable to duplicate the issue. The manufacturer was made aware of the failure and suggested that the vehicle be taken back to the dealer to be diagnosed. A case was opened. The vehicle was taken back to the dealer but was not diagnosed nor repaired. The contact stated while driving at 50 mph, the accelerator pedal was depressed however, the vehicle failed to accelerate above 50 mph. There were no warning lights illuminated. The vehicle was not repaired. The approximate failure mileage was 4,000.
Additional Notes:
The contact owns a 2019 Jeep Cherokee. The contact stated that there was an abnormal sound coming from under the hood while driving. There was no warning light illuminated. The vehicle was taken to the dealer to be test-driven however, the mechanic was unable to duplicate the issue. The manufacturer was made aware of the failure and suggested that the vehicle be taken back to the dealer to be diagnosed. A case was opened. The vehicle was taken back to the dealer but was not diagnosed nor repaired. The contact stated while driving at 50 mph, the accelerator pedal was depressed however, the vehicle failed to accelerate above 50 mph. There were no warning lights illuminated. The vehicle was not repaired. The approximate failure mileage was 4,000.
Mfg Campaign: 11423231
Recall Date: Jul 2, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Our Jeep Cherokee caught fire spontaneously on Friday night around 11:30pm. The fire started at the front of the passenger side of the vehicle. The fire started shortly after a warning message that read "4WD overheated. Temporarily unavailable." There were 3 adults and 1 infant in the vehicle that were put at risk during this incident. Not only due to the fire starting in the vehicle but being stranded on the side of a major highway for over an hour. EMT, Police, and Fire Department responded to the call. We are pending a review by insurance representatives and the manufacturer. The vehicle is available for inspection upon request.
Corrective Action:
Our Jeep Cherokee caught fire spontaneously on Friday night around 11:30pm. The fire started at the front of the passenger side of the vehicle. The fire started shortly after a warning message that read "4WD overheated. Temporarily unavailable." There were 3 adults and 1 infant in the vehicle that were put at risk during this incident. Not only due to the fire starting in the vehicle but being stranded on the side of a major highway for over an hour. EMT, Police, and Fire Department responded to the call. We are pending a review by insurance representatives and the manufacturer. The vehicle is available for inspection upon request.
Additional Notes:
Our Jeep Cherokee caught fire spontaneously on Friday night around 11:30pm. The fire started at the front of the passenger side of the vehicle. The fire started shortly after a warning message that read "4WD overheated. Temporarily unavailable." There were 3 adults and 1 infant in the vehicle that were put at risk during this incident. Not only due to the fire starting in the vehicle but being stranded on the side of a major highway for over an hour. EMT, Police, and Fire Department responded to the call. We are pending a review by insurance representatives and the manufacturer. The vehicle is available for inspection upon request.
Mfg Campaign: 11421691
Recall Date: Jun 21, 2021
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
Recent Articles
Jeep Grand Cherokee Head Restraint Problem
Chrysler (FCA US, LLC) has announced a safety issue affecting certain 2023–2024 Jeep Grand Ch ...
Aug 1, 2025