Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 01C
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V99
Recall Date: Aug 29, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V63
Recall Date: Jun 13, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V31
Recall Date: Mar 28, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UC4
Recall Date: Dec 20, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UA9
Recall Date: Oct 19, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U86
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U85
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U52
Recall Date: May 25, 2018
Consumer Complaints
1.9K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Vehicle started jerking while accelerating. Acceleration was also extremely slow, especially at lower speeds. Vehicle was also shaking at one point when reaching about 50 mph, but had just driven at over 60mph without shaking. Oil level is good. All temperatures are normal.
Corrective Action:
Vehicle started jerking while accelerating. Acceleration was also extremely slow, especially at lower speeds. Vehicle was also shaking at one point when reaching about 50 mph, but had just driven at over 60mph without shaking. Oil level is good. All temperatures are normal.
Additional Notes:
Vehicle started jerking while accelerating. Acceleration was also extremely slow, especially at lower speeds. Vehicle was also shaking at one point when reaching about 50 mph, but had just driven at over 60mph without shaking. Oil level is good. All temperatures are normal.
Mfg Campaign: 11669889
Recall Date: Jun 28, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle started jerking while accelerating. Acceleration was also extremely slow, especially at lower speeds. Vehicle was also shaking at one point when reaching about 50 mph, but had just driven at over 60mph without shaking. Oil level is good. All temperatures are normal.
Corrective Action:
Vehicle started jerking while accelerating. Acceleration was also extremely slow, especially at lower speeds. Vehicle was also shaking at one point when reaching about 50 mph, but had just driven at over 60mph without shaking. Oil level is good. All temperatures are normal.
Additional Notes:
Vehicle started jerking while accelerating. Acceleration was also extremely slow, especially at lower speeds. Vehicle was also shaking at one point when reaching about 50 mph, but had just driven at over 60mph without shaking. Oil level is good. All temperatures are normal.
Mfg Campaign: 11669889
Recall Date: Jun 28, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
PTU needs to be replaced after less than 55k miles. Several recalls issued, but VIN is not included, but meets every "check box" for recall.
Corrective Action:
PTU needs to be replaced after less than 55k miles. Several recalls issued, but VIN is not included, but meets every "check box" for recall.
Additional Notes:
PTU needs to be replaced after less than 55k miles. Several recalls issued, but VIN is not included, but meets every "check box" for recall.
Mfg Campaign: 11669699
Recall Date: Jun 27, 2025
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
PTU needs to be replaced after less than 55k miles. Several recalls issued, but VIN is not included, but meets every "check box" for recall.
Corrective Action:
PTU needs to be replaced after less than 55k miles. Several recalls issued, but VIN is not included, but meets every "check box" for recall.
Additional Notes:
PTU needs to be replaced after less than 55k miles. Several recalls issued, but VIN is not included, but meets every "check box" for recall.
Mfg Campaign: 11669699
Recall Date: Jun 27, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
My 2019 Jeep Cherokee, which is currently experiencing a Power Transfer Unit failure. My Service 4WD light came on, and the vehicle is exhibiting the same symptoms as those covered under several PTU-related recalls, including Recall W47 and Recall 01C.
Corrective Action:
My 2019 Jeep Cherokee, which is currently experiencing a Power Transfer Unit failure. My Service 4WD light came on, and the vehicle is exhibiting the same symptoms as those covered under several PTU-related recalls, including Recall W47 and Recall 01C.
Additional Notes:
My 2019 Jeep Cherokee, which is currently experiencing a Power Transfer Unit failure. My Service 4WD light came on, and the vehicle is exhibiting the same symptoms as those covered under several PTU-related recalls, including Recall W47 and Recall 01C.
Mfg Campaign: 11669604
Recall Date: Jun 26, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
A grinding noise came from under the vehicle and it began handling differently. A local garage looked and found the rear differential/axles/propeller shaft loose and making internal noises. They referred me to the dealer. A month to get in. I tried a reman, but parts are backordered I am told because these are failing everywhere. The vehicle is unsafe and now the dealer says September at the earliest, $1,000 plus labor, parts cost unknown.
Corrective Action:
A grinding noise came from under the vehicle and it began handling differently. A local garage looked and found the rear differential/axles/propeller shaft loose and making internal noises. They referred me to the dealer. A month to get in. I tried a reman, but parts are backordered I am told because these are failing everywhere. The vehicle is unsafe and now the dealer says September at the earliest, $1,000 plus labor, parts cost unknown.
Additional Notes:
A grinding noise came from under the vehicle and it began handling differently. A local garage looked and found the rear differential/axles/propeller shaft loose and making internal noises. They referred me to the dealer. A month to get in. I tried a reman, but parts are backordered I am told because these are failing everywhere. The vehicle is unsafe and now the dealer says September at the earliest, $1,000 plus labor, parts cost unknown.
Mfg Campaign: 11668528
Recall Date: Jun 23, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The cars start/stop feature hardly works, and it has just stalled right after the start/stop was engaged and then gave me a message saying “start/stop required” and then was in drive but was rolling backwards and wouldn’t start and then when it finally did start it was a sputtering mess. The start/stop feature consistently struggles to work.
Corrective Action:
The cars start/stop feature hardly works, and it has just stalled right after the start/stop was engaged and then gave me a message saying “start/stop required” and then was in drive but was rolling backwards and wouldn’t start and then when it finally did start it was a sputtering mess. The start/stop feature consistently struggles to work.
Additional Notes:
The cars start/stop feature hardly works, and it has just stalled right after the start/stop was engaged and then gave me a message saying “start/stop required” and then was in drive but was rolling backwards and wouldn’t start and then when it finally did start it was a sputtering mess. The start/stop feature consistently struggles to work.
Mfg Campaign: 11668540
Recall Date: Jun 23, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The SVC 4WD light came on. Took it to dealer and was told I need to pay $4,000 out of pocket to get the ptu replaced. I’ve read articles stating that my car should have a recall on it but when I search my vin… nothing comes up. Could result in complete loss of control, or car can’t disengage from parking brake when seated.
Corrective Action:
The SVC 4WD light came on. Took it to dealer and was told I need to pay $4,000 out of pocket to get the ptu replaced. I’ve read articles stating that my car should have a recall on it but when I search my vin… nothing comes up. Could result in complete loss of control, or car can’t disengage from parking brake when seated.
Additional Notes:
The SVC 4WD light came on. Took it to dealer and was told I need to pay $4,000 out of pocket to get the ptu replaced. I’ve read articles stating that my car should have a recall on it but when I search my vin… nothing comes up. Could result in complete loss of control, or car can’t disengage from parking brake when seated.
Mfg Campaign: 11668771
Recall Date: Jun 23, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I WAS VISITING MY NEICE IN MISSOURI. 2019 JEEEP CHEROKEE, 33,000 MILES. MY POWER TRAN UNIT HAS BROKE AND I HAD TO LEAVE MY VEHICLE IN MISSOURI TO DRIVE BACK MY NEICES VEHICLE. I WAS TOLD NOT TO DRIVE IT AS IT WAS TOTALLY GONE. I DIDN'T DO ANYTHING TO CAUSE THIS. THIS WAS SUPPOSED TO BE MY LAS CAR AND NOW ITS A DISASTER. WHY HAVE SO MANY OTHER 2017-2019 JEEP CHEROKEES NOT BEEN RECALLED VS ALL THE RECALLS ON OTHERS NOTHING DIFFERENT IN MINE.
Corrective Action:
I WAS VISITING MY NEICE IN MISSOURI. 2019 JEEEP CHEROKEE, 33,000 MILES. MY POWER TRAN UNIT HAS BROKE AND I HAD TO LEAVE MY VEHICLE IN MISSOURI TO DRIVE BACK MY NEICES VEHICLE. I WAS TOLD NOT TO DRIVE IT AS IT WAS TOTALLY GONE. I DIDN'T DO ANYTHING TO CAUSE THIS. THIS WAS SUPPOSED TO BE MY LAS CAR AND NOW ITS A DISASTER. WHY HAVE SO MANY OTHER 2017-2019 JEEP CHEROKEES NOT BEEN RECALLED VS ALL THE RECALLS ON OTHERS NOTHING DIFFERENT IN MINE.
Additional Notes:
I WAS VISITING MY NEICE IN MISSOURI. 2019 JEEEP CHEROKEE, 33,000 MILES. MY POWER TRAN UNIT HAS BROKE AND I HAD TO LEAVE MY VEHICLE IN MISSOURI TO DRIVE BACK MY NEICES VEHICLE. I WAS TOLD NOT TO DRIVE IT AS IT WAS TOTALLY GONE. I DIDN'T DO ANYTHING TO CAUSE THIS. THIS WAS SUPPOSED TO BE MY LAS CAR AND NOW ITS A DISASTER. WHY HAVE SO MANY OTHER 2017-2019 JEEP CHEROKEES NOT BEEN RECALLED VS ALL THE RECALLS ON OTHERS NOTHING DIFFERENT IN MINE.
Mfg Campaign: 11668466
Recall Date: Jun 22, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
There is a recall that has been out at least 5 months and there still is no fix. I feel unsafe driving my car with my baby and family in it
Corrective Action:
There is a recall that has been out at least 5 months and there still is no fix. I feel unsafe driving my car with my baby and family in it
Additional Notes:
There is a recall that has been out at least 5 months and there still is no fix. I feel unsafe driving my car with my baby and family in it
Mfg Campaign: 11667946
Recall Date: Jun 19, 2025
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
My Service 4wd light is on again and the electronic controller module is cracked under the hood. There is no 4wd, sensors are not working, the automatic high beams as well as manual high beams will not work, I have random dings going off, and the car does not shift properly. Gas mileage is way down. This is a continuous issue with this vehicle. I have replaced the ptu, and I need help!!!! This has cost me nearly $10,000 out of pocket.
Corrective Action:
My Service 4wd light is on again and the electronic controller module is cracked under the hood. There is no 4wd, sensors are not working, the automatic high beams as well as manual high beams will not work, I have random dings going off, and the car does not shift properly. Gas mileage is way down. This is a continuous issue with this vehicle. I have replaced the ptu, and I need help!!!! This has cost me nearly $10,000 out of pocket.
Additional Notes:
My Service 4wd light is on again and the electronic controller module is cracked under the hood. There is no 4wd, sensors are not working, the automatic high beams as well as manual high beams will not work, I have random dings going off, and the car does not shift properly. Gas mileage is way down. This is a continuous issue with this vehicle. I have replaced the ptu, and I need help!!!! This has cost me nearly $10,000 out of pocket.
Mfg Campaign: 11667603
Recall Date: Jun 18, 2025
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
My Service 4wd light is on again and the electronic controller module is cracked under the hood. There is no 4wd, sensors are not working, the automatic high beams as well as manual high beams will not work, I have random dings going off, and the car does not shift properly. Gas mileage is way down. This is a continuous issue with this vehicle. I have replaced the ptu, and I need help!!!! This has cost me nearly $10,000 out of pocket.
Corrective Action:
My Service 4wd light is on again and the electronic controller module is cracked under the hood. There is no 4wd, sensors are not working, the automatic high beams as well as manual high beams will not work, I have random dings going off, and the car does not shift properly. Gas mileage is way down. This is a continuous issue with this vehicle. I have replaced the ptu, and I need help!!!! This has cost me nearly $10,000 out of pocket.
Additional Notes:
My Service 4wd light is on again and the electronic controller module is cracked under the hood. There is no 4wd, sensors are not working, the automatic high beams as well as manual high beams will not work, I have random dings going off, and the car does not shift properly. Gas mileage is way down. This is a continuous issue with this vehicle. I have replaced the ptu, and I need help!!!! This has cost me nearly $10,000 out of pocket.
Mfg Campaign: 11667603
Recall Date: Jun 18, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
My Service 4wd light is on again and the electronic controller module is cracked under the hood. There is no 4wd, sensors are not working, the automatic high beams as well as manual high beams will not work, I have random dings going off, and the car does not shift properly. Gas mileage is way down. This is a continuous issue with this vehicle. I have replaced the ptu, and I need help!!!! This has cost me nearly $10,000 out of pocket.
Corrective Action:
My Service 4wd light is on again and the electronic controller module is cracked under the hood. There is no 4wd, sensors are not working, the automatic high beams as well as manual high beams will not work, I have random dings going off, and the car does not shift properly. Gas mileage is way down. This is a continuous issue with this vehicle. I have replaced the ptu, and I need help!!!! This has cost me nearly $10,000 out of pocket.
Additional Notes:
My Service 4wd light is on again and the electronic controller module is cracked under the hood. There is no 4wd, sensors are not working, the automatic high beams as well as manual high beams will not work, I have random dings going off, and the car does not shift properly. Gas mileage is way down. This is a continuous issue with this vehicle. I have replaced the ptu, and I need help!!!! This has cost me nearly $10,000 out of pocket.
Mfg Campaign: 11667603
Recall Date: Jun 18, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The Power transfer unit ( PTU) is affected, yes it is available for inspection. The vehicle is unsafe to drive. Yes, it has been confirmed by Midas and a local Jeep dealer. It has been inspected by the auto repair shops. Yes, an alert came up SVC 4W and confirmed that it is the PTU issue, same day examined.
Corrective Action:
The Power transfer unit ( PTU) is affected, yes it is available for inspection. The vehicle is unsafe to drive. Yes, it has been confirmed by Midas and a local Jeep dealer. It has been inspected by the auto repair shops. Yes, an alert came up SVC 4W and confirmed that it is the PTU issue, same day examined.
Additional Notes:
The Power transfer unit ( PTU) is affected, yes it is available for inspection. The vehicle is unsafe to drive. Yes, it has been confirmed by Midas and a local Jeep dealer. It has been inspected by the auto repair shops. Yes, an alert came up SVC 4W and confirmed that it is the PTU issue, same day examined.
Mfg Campaign: 11667663
Recall Date: Jun 18, 2025
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The Power transfer unit ( PTU) is affected, yes it is available for inspection. The vehicle is unsafe to drive. Yes, it has been confirmed by Midas and a local Jeep dealer. It has been inspected by the auto repair shops. Yes, an alert came up SVC 4W and confirmed that it is the PTU issue, same day examined.
Corrective Action:
The Power transfer unit ( PTU) is affected, yes it is available for inspection. The vehicle is unsafe to drive. Yes, it has been confirmed by Midas and a local Jeep dealer. It has been inspected by the auto repair shops. Yes, an alert came up SVC 4W and confirmed that it is the PTU issue, same day examined.
Additional Notes:
The Power transfer unit ( PTU) is affected, yes it is available for inspection. The vehicle is unsafe to drive. Yes, it has been confirmed by Midas and a local Jeep dealer. It has been inspected by the auto repair shops. Yes, an alert came up SVC 4W and confirmed that it is the PTU issue, same day examined.
Mfg Campaign: 11667663
Recall Date: Jun 18, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Jeep Cherokee. The contact stated that while her daughter was driving on the highway at 50-60 MPH, the vehicle stalled. While driving 20 MPH in a subdivision and approaching a stop, the vehicle stalled. The vehicle was restarted after several attempts. The check engine warning light was illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The dealer confirmed there was no recall coverage on the VIN for the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 48,829.
Corrective Action:
The contact owns a 2019 Jeep Cherokee. The contact stated that while her daughter was driving on the highway at 50-60 MPH, the vehicle stalled. While driving 20 MPH in a subdivision and approaching a stop, the vehicle stalled. The vehicle was restarted after several attempts. The check engine warning light was illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The dealer confirmed there was no recall coverage on the VIN for the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 48,829.
Additional Notes:
The contact owns a 2019 Jeep Cherokee. The contact stated that while her daughter was driving on the highway at 50-60 MPH, the vehicle stalled. While driving 20 MPH in a subdivision and approaching a stop, the vehicle stalled. The vehicle was restarted after several attempts. The check engine warning light was illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The dealer confirmed there was no recall coverage on the VIN for the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 48,829.
Mfg Campaign: 11667667
Recall Date: Jun 18, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 65 MPH, the message "Service 4-Wheel Drive" was displayed. The vehicle was taken to the dealer, where it was test-driven. The dealer diagnosed that the PTU had failed and needed to be replaced. The dealer informed the contact that the part was on backorder. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a related recall. The failure mileage was approximately 66,000.
Corrective Action:
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 65 MPH, the message "Service 4-Wheel Drive" was displayed. The vehicle was taken to the dealer, where it was test-driven. The dealer diagnosed that the PTU had failed and needed to be replaced. The dealer informed the contact that the part was on backorder. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a related recall. The failure mileage was approximately 66,000.
Additional Notes:
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 65 MPH, the message "Service 4-Wheel Drive" was displayed. The vehicle was taken to the dealer, where it was test-driven. The dealer diagnosed that the PTU had failed and needed to be replaced. The dealer informed the contact that the part was on backorder. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a related recall. The failure mileage was approximately 66,000.
Mfg Campaign: 11667702
Recall Date: Jun 18, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Jeep sent out a safety recall (01c) concerning two speed power transfer unit. In early 2025. I had failure of my PTU in early 2024 for which I paid for the repair DOS 5/24/2024. I continue to have issues with the PTU. Per the recall notice Jeep advised that I would be reimbursed the cost of prior repairs within 60 days of submitting my request. I submitted on 4/11, on follow-up I was told they did not get my request and resubmitted on 5/8. I spoke with Ian on 5/8 and was told to expect reimbursement in 60 days. On 5/10 I received an email that Jeep would not honor reimbursement until a repair remedy was available. 6/18 was informed that a repair remedy still is not available. Request assistance on getting reimbursement and re-repair of PTU.
Corrective Action:
Jeep sent out a safety recall (01c) concerning two speed power transfer unit. In early 2025. I had failure of my PTU in early 2024 for which I paid for the repair DOS 5/24/2024. I continue to have issues with the PTU. Per the recall notice Jeep advised that I would be reimbursed the cost of prior repairs within 60 days of submitting my request. I submitted on 4/11, on follow-up I was told they did not get my request and resubmitted on 5/8. I spoke with Ian on 5/8 and was told to expect reimbursement in 60 days. On 5/10 I received an email that Jeep would not honor reimbursement until a repair remedy was available. 6/18 was informed that a repair remedy still is not available. Request assistance on getting reimbursement and re-repair of PTU.
Additional Notes:
Jeep sent out a safety recall (01c) concerning two speed power transfer unit. In early 2025. I had failure of my PTU in early 2024 for which I paid for the repair DOS 5/24/2024. I continue to have issues with the PTU. Per the recall notice Jeep advised that I would be reimbursed the cost of prior repairs within 60 days of submitting my request. I submitted on 4/11, on follow-up I was told they did not get my request and resubmitted on 5/8. I spoke with Ian on 5/8 and was told to expect reimbursement in 60 days. On 5/10 I received an email that Jeep would not honor reimbursement until a repair remedy was available. 6/18 was informed that a repair remedy still is not available. Request assistance on getting reimbursement and re-repair of PTU.
Mfg Campaign: 11667712
Recall Date: Jun 18, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Jeep Cherokee. The contact stated while his wife was driving approximately 55 MPH, the vehicle lost motive power. The contact’s wife was able to pull off the roadway, but the vehicle failed to respond when shifted into drive(D) and depressing the accelerator pedal. The contact stated there was no warning light illuminated. The contact had the vehicle towed back to the residence. The contact stated that two years prior the vehicle experience a similar failure and a dealer had replaced the rear power transfer unit and the engine. The contact had not yet taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The VIN was included in NHTSA Campaign Number: 25V011000 (Power Train); however, parts to repair the vehicle were not yet available. The manufacturer was informed of the failure. The failure mileage was approximately 90,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Jeep Cherokee. The contact stated while his wife was driving approximately 55 MPH, the vehicle lost motive power. The contact’s wife was able to pull off the roadway, but the vehicle failed to respond when shifted into drive(D) and depressing the accelerator pedal. The contact stated there was no warning light illuminated. The contact had the vehicle towed back to the residence. The contact stated that two years prior the vehicle experience a similar failure and a dealer had replaced the rear power transfer unit and the engine. The contact had not yet taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The VIN was included in NHTSA Campaign Number: 25V011000 (Power Train); however, parts to repair the vehicle were not yet available. The manufacturer was informed of the failure. The failure mileage was approximately 90,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Jeep Cherokee. The contact stated while his wife was driving approximately 55 MPH, the vehicle lost motive power. The contact’s wife was able to pull off the roadway, but the vehicle failed to respond when shifted into drive(D) and depressing the accelerator pedal. The contact stated there was no warning light illuminated. The contact had the vehicle towed back to the residence. The contact stated that two years prior the vehicle experience a similar failure and a dealer had replaced the rear power transfer unit and the engine. The contact had not yet taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The VIN was included in NHTSA Campaign Number: 25V011000 (Power Train); however, parts to repair the vehicle were not yet available. The manufacturer was informed of the failure. The failure mileage was approximately 90,000. VIN tool confirms parts not available.
Mfg Campaign: 11667526
Recall Date: Jun 17, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle jerked forward, and the contact noticed an abnormal sound within the instrument cluster. The vehicle was taken to the dealer where it was diagnosed with a failed Power Transfer Unit. The contact was informed that the Power Transfer Unit needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were not available. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle jerked forward, and the contact noticed an abnormal sound within the instrument cluster. The vehicle was taken to the dealer where it was diagnosed with a failed Power Transfer Unit. The contact was informed that the Power Transfer Unit needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were not available. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle jerked forward, and the contact noticed an abnormal sound within the instrument cluster. The vehicle was taken to the dealer where it was diagnosed with a failed Power Transfer Unit. The contact was informed that the Power Transfer Unit needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were not available. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000. VIN tool confirms parts not available.
Mfg Campaign: 11667177
Recall Date: Jun 16, 2025
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Barry Edzant
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
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