Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 01C
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V99
Recall Date: Aug 29, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V63
Recall Date: Jun 13, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V31
Recall Date: Mar 28, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UC4
Recall Date: Dec 20, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UA9
Recall Date: Oct 19, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U86
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U85
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U52
Recall Date: May 25, 2018
Consumer Complaints
1.9K ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
They issued a recall 6+ months ago. They still don’t have the part to repair it - they claim verbally at the dealership and via phone @ Mopar that there’s no risk but that’s not what the recall notice says. The recall notice says that I could lose control of the vehicle while driving or that there could risk of a fire, fluid leakage, loss of parking capability. My wife and kids use this car and I don’t appreciate the risk they are taking with my family’s life.
Corrective Action:
They issued a recall 6+ months ago. They still don’t have the part to repair it - they claim verbally at the dealership and via phone @ Mopar that there’s no risk but that’s not what the recall notice says. The recall notice says that I could lose control of the vehicle while driving or that there could risk of a fire, fluid leakage, loss of parking capability. My wife and kids use this car and I don’t appreciate the risk they are taking with my family’s life.
Additional Notes:
They issued a recall 6+ months ago. They still don’t have the part to repair it - they claim verbally at the dealership and via phone @ Mopar that there’s no risk but that’s not what the recall notice says. The recall notice says that I could lose control of the vehicle while driving or that there could risk of a fire, fluid leakage, loss of parking capability. My wife and kids use this car and I don’t appreciate the risk they are taking with my family’s life.
Mfg Campaign: 11676428
Recall Date: Jul 26, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2019 Jeep Cherokee. The contact stated that while the vehicle was idling at a stoplight, the brake pedal was depressed, and the parking brake was activated unintendedly. The contact pressed the parking brake button, but the parking brake failed to release. The vehicle was turned off and restarted, and the parking brake released. The ABS warning light was illuminated. The vehicle was taken to a certified mechanic to be inspected. The certified mechanic informed the contact of NHTSA Campaign Number: 18V917000 (Electrical System). The mechanic informed the contact that the instrument panel needed to be replaced. The mechanic referred the contact to the dealer for assistance. The dealer was contacted and confirmed that the VIN was not included in the recall. An appointment for the vehicle to be inspected was scheduled. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 30,000.
Corrective Action:
The contact owns a 2019 Jeep Cherokee. The contact stated that while the vehicle was idling at a stoplight, the brake pedal was depressed, and the parking brake was activated unintendedly. The contact pressed the parking brake button, but the parking brake failed to release. The vehicle was turned off and restarted, and the parking brake released. The ABS warning light was illuminated. The vehicle was taken to a certified mechanic to be inspected. The certified mechanic informed the contact of NHTSA Campaign Number: 18V917000 (Electrical System). The mechanic informed the contact that the instrument panel needed to be replaced. The mechanic referred the contact to the dealer for assistance. The dealer was contacted and confirmed that the VIN was not included in the recall. An appointment for the vehicle to be inspected was scheduled. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 30,000.
Additional Notes:
The contact owns a 2019 Jeep Cherokee. The contact stated that while the vehicle was idling at a stoplight, the brake pedal was depressed, and the parking brake was activated unintendedly. The contact pressed the parking brake button, but the parking brake failed to release. The vehicle was turned off and restarted, and the parking brake released. The ABS warning light was illuminated. The vehicle was taken to a certified mechanic to be inspected. The certified mechanic informed the contact of NHTSA Campaign Number: 18V917000 (Electrical System). The mechanic informed the contact that the instrument panel needed to be replaced. The mechanic referred the contact to the dealer for assistance. The dealer was contacted and confirmed that the VIN was not included in the recall. An appointment for the vehicle to be inspected was scheduled. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 30,000.
Mfg Campaign: 11676146
Recall Date: Jul 25, 2025
Chrysler (fca Us, Llc)
Defect Description:
PARKING BRAKE
Potential Consequences:
The contact owns a 2019 Jeep Cherokee. The contact stated that while the vehicle was idling at a stoplight, the brake pedal was depressed, and the parking brake was activated unintendedly. The contact pressed the parking brake button, but the parking brake failed to release. The vehicle was turned off and restarted, and the parking brake released. The ABS warning light was illuminated. The vehicle was taken to a certified mechanic to be inspected. The certified mechanic informed the contact of NHTSA Campaign Number: 18V917000 (Electrical System). The mechanic informed the contact that the instrument panel needed to be replaced. The mechanic referred the contact to the dealer for assistance. The dealer was contacted and confirmed that the VIN was not included in the recall. An appointment for the vehicle to be inspected was scheduled. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 30,000.
Corrective Action:
The contact owns a 2019 Jeep Cherokee. The contact stated that while the vehicle was idling at a stoplight, the brake pedal was depressed, and the parking brake was activated unintendedly. The contact pressed the parking brake button, but the parking brake failed to release. The vehicle was turned off and restarted, and the parking brake released. The ABS warning light was illuminated. The vehicle was taken to a certified mechanic to be inspected. The certified mechanic informed the contact of NHTSA Campaign Number: 18V917000 (Electrical System). The mechanic informed the contact that the instrument panel needed to be replaced. The mechanic referred the contact to the dealer for assistance. The dealer was contacted and confirmed that the VIN was not included in the recall. An appointment for the vehicle to be inspected was scheduled. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 30,000.
Additional Notes:
The contact owns a 2019 Jeep Cherokee. The contact stated that while the vehicle was idling at a stoplight, the brake pedal was depressed, and the parking brake was activated unintendedly. The contact pressed the parking brake button, but the parking brake failed to release. The vehicle was turned off and restarted, and the parking brake released. The ABS warning light was illuminated. The vehicle was taken to a certified mechanic to be inspected. The certified mechanic informed the contact of NHTSA Campaign Number: 18V917000 (Electrical System). The mechanic informed the contact that the instrument panel needed to be replaced. The mechanic referred the contact to the dealer for assistance. The dealer was contacted and confirmed that the VIN was not included in the recall. An appointment for the vehicle to be inspected was scheduled. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 30,000.
Mfg Campaign: 11676146
Recall Date: Jul 25, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated while driving 25 MPH, the vehicle made an abnormal sound. The contact stated that the failure recurred while driving. The vehicle was taken to an independent mechanic, where it was diagnosed that the PTU was rusted and had failed. The mechanic determined that the PTU needed to be replaced. The vehicle was towed to the local dealer, where it remained for the recall repair. The vehicle was not yet repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 79,318. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated while driving 25 MPH, the vehicle made an abnormal sound. The contact stated that the failure recurred while driving. The vehicle was taken to an independent mechanic, where it was diagnosed that the PTU was rusted and had failed. The mechanic determined that the PTU needed to be replaced. The vehicle was towed to the local dealer, where it remained for the recall repair. The vehicle was not yet repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 79,318. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated while driving 25 MPH, the vehicle made an abnormal sound. The contact stated that the failure recurred while driving. The vehicle was taken to an independent mechanic, where it was diagnosed that the PTU was rusted and had failed. The mechanic determined that the PTU needed to be replaced. The vehicle was towed to the local dealer, where it remained for the recall repair. The vehicle was not yet repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 79,318. VIN tool confirms parts not available.
Mfg Campaign: 11676167
Recall Date: Jul 25, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The car completely shut off mid highway and turned back on. Loss of power at times. My vehicle wasn’t in the recall I believe it should be.
Corrective Action:
The car completely shut off mid highway and turned back on. Loss of power at times. My vehicle wasn’t in the recall I believe it should be.
Additional Notes:
The car completely shut off mid highway and turned back on. Loss of power at times. My vehicle wasn’t in the recall I believe it should be.
Mfg Campaign: 11676174
Recall Date: Jul 25, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The car completely shut off mid highway and turned back on. Loss of power at times. My vehicle wasn’t in the recall I believe it should be.
Corrective Action:
The car completely shut off mid highway and turned back on. Loss of power at times. My vehicle wasn’t in the recall I believe it should be.
Additional Notes:
The car completely shut off mid highway and turned back on. Loss of power at times. My vehicle wasn’t in the recall I believe it should be.
Mfg Campaign: 11676174
Recall Date: Jul 25, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The car completely shut off mid highway and turned back on. Loss of power at times. My vehicle wasn’t in the recall I believe it should be.
Corrective Action:
The car completely shut off mid highway and turned back on. Loss of power at times. My vehicle wasn’t in the recall I believe it should be.
Additional Notes:
The car completely shut off mid highway and turned back on. Loss of power at times. My vehicle wasn’t in the recall I believe it should be.
Mfg Campaign: 11676174
Recall Date: Jul 25, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
PTU unit having same issues as other jeeps with recalls.
Corrective Action:
PTU unit having same issues as other jeeps with recalls.
Additional Notes:
PTU unit having same issues as other jeeps with recalls.
Mfg Campaign: 11676205
Recall Date: Jul 25, 2025
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
PTU unit having same issues as other jeeps with recalls.
Corrective Action:
PTU unit having same issues as other jeeps with recalls.
Additional Notes:
PTU unit having same issues as other jeeps with recalls.
Mfg Campaign: 11676205
Recall Date: Jul 25, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated while driving 75 MPH, the vehicle hesitated with several unknown warning lights illuminated on the instrument panel. The contact pulled off to the shoulder of the highway and attempted to shift into park(P); however, the vehicle started to roll backwards. The accelerator pedal was depressed; however, the vehicle continued rolling backwards. The contact activated the parking brake to stop the vehicle from rolling and exited the vehicle. Due to the failure, the vehicle was towed to the dealer where a diagnostic test was performed and the dealer linked the failure to the recall, but parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and the contact was given a case number. The failure mileage was approximately 46,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated while driving 75 MPH, the vehicle hesitated with several unknown warning lights illuminated on the instrument panel. The contact pulled off to the shoulder of the highway and attempted to shift into park(P); however, the vehicle started to roll backwards. The accelerator pedal was depressed; however, the vehicle continued rolling backwards. The contact activated the parking brake to stop the vehicle from rolling and exited the vehicle. Due to the failure, the vehicle was towed to the dealer where a diagnostic test was performed and the dealer linked the failure to the recall, but parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and the contact was given a case number. The failure mileage was approximately 46,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated while driving 75 MPH, the vehicle hesitated with several unknown warning lights illuminated on the instrument panel. The contact pulled off to the shoulder of the highway and attempted to shift into park(P); however, the vehicle started to roll backwards. The accelerator pedal was depressed; however, the vehicle continued rolling backwards. The contact activated the parking brake to stop the vehicle from rolling and exited the vehicle. Due to the failure, the vehicle was towed to the dealer where a diagnostic test was performed and the dealer linked the failure to the recall, but parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and the contact was given a case number. The failure mileage was approximately 46,000. VIN tool confirms parts not available.
Mfg Campaign: 11675895
Recall Date: Jul 24, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at 45 MPH, the vehicle stalled. The engine was not connected to the 4WD. The Police assisted with pushing the vehicle to the side of the road. While in a parking lot, the vehicle stalled. While at a stop and accelerating, the vehicle stalled. The 4WD warning light was illuminated after the failure. The vehicle was taken to an independent mechanic who determined that the PTU, engine intake gasket, and actuator needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that there was no recall coverage on the vehicle. The failure mileage was approximately 48,000.
Corrective Action:
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at 45 MPH, the vehicle stalled. The engine was not connected to the 4WD. The Police assisted with pushing the vehicle to the side of the road. While in a parking lot, the vehicle stalled. While at a stop and accelerating, the vehicle stalled. The 4WD warning light was illuminated after the failure. The vehicle was taken to an independent mechanic who determined that the PTU, engine intake gasket, and actuator needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that there was no recall coverage on the vehicle. The failure mileage was approximately 48,000.
Additional Notes:
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at 45 MPH, the vehicle stalled. The engine was not connected to the 4WD. The Police assisted with pushing the vehicle to the side of the road. While in a parking lot, the vehicle stalled. While at a stop and accelerating, the vehicle stalled. The 4WD warning light was illuminated after the failure. The vehicle was taken to an independent mechanic who determined that the PTU, engine intake gasket, and actuator needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that there was no recall coverage on the vehicle. The failure mileage was approximately 48,000.
Mfg Campaign: 11675927
Recall Date: Jul 24, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at 45 MPH, the vehicle stalled. The engine was not connected to the 4WD. The Police assisted with pushing the vehicle to the side of the road. While in a parking lot, the vehicle stalled. While at a stop and accelerating, the vehicle stalled. The 4WD warning light was illuminated after the failure. The vehicle was taken to an independent mechanic who determined that the PTU, engine intake gasket, and actuator needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that there was no recall coverage on the vehicle. The failure mileage was approximately 48,000.
Corrective Action:
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at 45 MPH, the vehicle stalled. The engine was not connected to the 4WD. The Police assisted with pushing the vehicle to the side of the road. While in a parking lot, the vehicle stalled. While at a stop and accelerating, the vehicle stalled. The 4WD warning light was illuminated after the failure. The vehicle was taken to an independent mechanic who determined that the PTU, engine intake gasket, and actuator needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that there was no recall coverage on the vehicle. The failure mileage was approximately 48,000.
Additional Notes:
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at 45 MPH, the vehicle stalled. The engine was not connected to the 4WD. The Police assisted with pushing the vehicle to the side of the road. While in a parking lot, the vehicle stalled. While at a stop and accelerating, the vehicle stalled. The 4WD warning light was illuminated after the failure. The vehicle was taken to an independent mechanic who determined that the PTU, engine intake gasket, and actuator needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that there was no recall coverage on the vehicle. The failure mileage was approximately 48,000.
Mfg Campaign: 11675927
Recall Date: Jul 24, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the “Service 4-WD” warning light illuminated. The contact's father connected a diagnostic machine to the vehicle and retrieved a code for power train failure. The dealer was made aware of the failure; however, the contact was informed that parts were not available to repair the vehicle. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 132,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the “Service 4-WD” warning light illuminated. The contact's father connected a diagnostic machine to the vehicle and retrieved a code for power train failure. The dealer was made aware of the failure; however, the contact was informed that parts were not available to repair the vehicle. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 132,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the “Service 4-WD” warning light illuminated. The contact's father connected a diagnostic machine to the vehicle and retrieved a code for power train failure. The dealer was made aware of the failure; however, the contact was informed that parts were not available to repair the vehicle. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 132,000. VIN tool confirms parts not available.
Mfg Campaign: 11675546
Recall Date: Jul 23, 2025
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
I’m having power steering issues , when i start my vehicle the power steering light comes on and my steering wheel locks up
Corrective Action:
I’m having power steering issues , when i start my vehicle the power steering light comes on and my steering wheel locks up
Additional Notes:
I’m having power steering issues , when i start my vehicle the power steering light comes on and my steering wheel locks up
Mfg Campaign: 11675252
Recall Date: Jul 22, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the “Service 4WD” warning light illuminated. The vehicle was initially taken to an independent mechanic who discovered a crack in the Power Transfer Unit (PTU). The vehicle was not repaired. Upon investigation, the contact discovered NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The failure mileage was approximately 85,000.
Corrective Action:
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the “Service 4WD” warning light illuminated. The vehicle was initially taken to an independent mechanic who discovered a crack in the Power Transfer Unit (PTU). The vehicle was not repaired. Upon investigation, the contact discovered NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The failure mileage was approximately 85,000.
Additional Notes:
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the “Service 4WD” warning light illuminated. The vehicle was initially taken to an independent mechanic who discovered a crack in the Power Transfer Unit (PTU). The vehicle was not repaired. Upon investigation, the contact discovered NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The failure mileage was approximately 85,000.
Mfg Campaign: 11675361
Recall Date: Jul 22, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
There is a recall for the vehicle where the repair description states that if a PTU failure occurs it will be replaced by FCA US. The PTU damage has been confirmed by an independent service center and the dealership. The dealership currently has our vehicle and has stated that we can either drive it until it completely fails (which according to their recall letter states: "A loss of drive power can cause a vehicle crash without prior warning. A loss of PARK function can cause a vehicle crash without prior warning and/or injury to others outside the vehicle.") or we pay $3500 to have it replaced. I have been told at this time a part is not available for the snap ring/seal issue but the recall states they will replace a damaged PTU. I have contacted Stellantis and they have told us they can reimburse us up to $50.00/day for a rental car until we are able to have the recalled part fixed. The PTU is not the recall but will be replaced if it is damaged. Telling us we could just drive it until it completely fails is completely unacceptable and showing no concern for the safety of their customers. The recall has been open for 6 months. At what point will they begin honoring the PTU replacements.
Corrective Action:
There is a recall for the vehicle where the repair description states that if a PTU failure occurs it will be replaced by FCA US. The PTU damage has been confirmed by an independent service center and the dealership. The dealership currently has our vehicle and has stated that we can either drive it until it completely fails (which according to their recall letter states: "A loss of drive power can cause a vehicle crash without prior warning. A loss of PARK function can cause a vehicle crash without prior warning and/or injury to others outside the vehicle.") or we pay $3500 to have it replaced. I have been told at this time a part is not available for the snap ring/seal issue but the recall states they will replace a damaged PTU. I have contacted Stellantis and they have told us they can reimburse us up to $50.00/day for a rental car until we are able to have the recalled part fixed. The PTU is not the recall but will be replaced if it is damaged. Telling us we could just drive it until it completely fails is completely unacceptable and showing no concern for the safety of their customers. The recall has been open for 6 months. At what point will they begin honoring the PTU replacements.
Additional Notes:
There is a recall for the vehicle where the repair description states that if a PTU failure occurs it will be replaced by FCA US. The PTU damage has been confirmed by an independent service center and the dealership. The dealership currently has our vehicle and has stated that we can either drive it until it completely fails (which according to their recall letter states: "A loss of drive power can cause a vehicle crash without prior warning. A loss of PARK function can cause a vehicle crash without prior warning and/or injury to others outside the vehicle.") or we pay $3500 to have it replaced. I have been told at this time a part is not available for the snap ring/seal issue but the recall states they will replace a damaged PTU. I have contacted Stellantis and they have told us they can reimburse us up to $50.00/day for a rental car until we are able to have the recalled part fixed. The PTU is not the recall but will be replaced if it is damaged. Telling us we could just drive it until it completely fails is completely unacceptable and showing no concern for the safety of their customers. The recall has been open for 6 months. At what point will they begin honoring the PTU replacements.
Mfg Campaign: 11675467
Recall Date: Jul 22, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I had "service 4wd" error message appear last month and brought it into Jeep dealership for diagnostics. I was told the Power Transfer Unit is bad, the same issue has been recalled in other Jeeps but my VIN number is supposedly not impacted. I was told it would be $3650 fix that is not covered by recall, but vehicle is safe to drive in meantime. Yesterday while driving, the car suddenly shut off mid drive and shook and made noises with a new neutral 4wd error mssg and engine light on. Thank goodness the Jeep was not far from home and was not on a high traffic or mph road as that could have had deadly consequences.It took pushing it to get it back home. Jeep corporate is still refusing to add my Jeep to the recall.
Corrective Action:
I had "service 4wd" error message appear last month and brought it into Jeep dealership for diagnostics. I was told the Power Transfer Unit is bad, the same issue has been recalled in other Jeeps but my VIN number is supposedly not impacted. I was told it would be $3650 fix that is not covered by recall, but vehicle is safe to drive in meantime. Yesterday while driving, the car suddenly shut off mid drive and shook and made noises with a new neutral 4wd error mssg and engine light on. Thank goodness the Jeep was not far from home and was not on a high traffic or mph road as that could have had deadly consequences.It took pushing it to get it back home. Jeep corporate is still refusing to add my Jeep to the recall.
Additional Notes:
I had "service 4wd" error message appear last month and brought it into Jeep dealership for diagnostics. I was told the Power Transfer Unit is bad, the same issue has been recalled in other Jeeps but my VIN number is supposedly not impacted. I was told it would be $3650 fix that is not covered by recall, but vehicle is safe to drive in meantime. Yesterday while driving, the car suddenly shut off mid drive and shook and made noises with a new neutral 4wd error mssg and engine light on. Thank goodness the Jeep was not far from home and was not on a high traffic or mph road as that could have had deadly consequences.It took pushing it to get it back home. Jeep corporate is still refusing to add my Jeep to the recall.
Mfg Campaign: 11674707
Recall Date: Jul 19, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I received notification stating I have a recall on my car. I never got a letter. A SRV4WD error code came up on my dash recently. I took it to my mechanic who said he can't do it, he said it's a recall. So I called the Jeep Dealership and they said it's not. So I took it to another mechanic who said it's a recall and sent me to a Transmission Shop. This shop said it's a recall and they don't have the fix and go to Jeep. So I went to the Jeep Dealer again and they said call Jeep Corp, you're not on the list. From here I called Jeep Customer Care who sent me to Jeep Recall Dept where I was on the phone over 2.5 hours before getting a supervisor. He gave me a reference code and told me to go to a Jeep dealer and if I had the codes the dealership could put me on the list. So I did what I was told. I have the codes on my vehicle and the dealership said they can't do anything? So I called Jeep back again, another long call, and spoke to 3 more people the Josh, a Supervisor in the recall dept. I told him the last supervisor gave me a reference number and said If my codes were on the vehicle I would be added to the list. I understand Vehicle specific. I worked at GM AND For in Engineering and on the floor as a manufacturing advisor. These are not Plant Specific parts. The tag associated with a vehicle shows sets, radio, color, etc, we would fly in parts from other plants all the time. My vehicle should be part of the recall 01C for the PTU defect as this is a safety concern. Josh said I should follow up with the nhtsa website as it goes to their engineering department. I've spent a lot of time, and hundreds of dollars on ppl reading my codes. I hop I can get this resolved now. Ref#[XXX] which is probably going to close and expire before anyone reads this. My codes on the Jeep are 1) PTU Lost Communication with DCTM (U1203-00) and 2) PTU Motor Component Blocked (C14A7-97). I've been told these are part of the recall by 5 mechanics now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B
Corrective Action:
I received notification stating I have a recall on my car. I never got a letter. A SRV4WD error code came up on my dash recently. I took it to my mechanic who said he can't do it, he said it's a recall. So I called the Jeep Dealership and they said it's not. So I took it to another mechanic who said it's a recall and sent me to a Transmission Shop. This shop said it's a recall and they don't have the fix and go to Jeep. So I went to the Jeep Dealer again and they said call Jeep Corp, you're not on the list. From here I called Jeep Customer Care who sent me to Jeep Recall Dept where I was on the phone over 2.5 hours before getting a supervisor. He gave me a reference code and told me to go to a Jeep dealer and if I had the codes the dealership could put me on the list. So I did what I was told. I have the codes on my vehicle and the dealership said they can't do anything? So I called Jeep back again, another long call, and spoke to 3 more people the Josh, a Supervisor in the recall dept. I told him the last supervisor gave me a reference number and said If my codes were on the vehicle I would be added to the list. I understand Vehicle specific. I worked at GM AND For in Engineering and on the floor as a manufacturing advisor. These are not Plant Specific parts. The tag associated with a vehicle shows sets, radio, color, etc, we would fly in parts from other plants all the time. My vehicle should be part of the recall 01C for the PTU defect as this is a safety concern. Josh said I should follow up with the nhtsa website as it goes to their engineering department. I've spent a lot of time, and hundreds of dollars on ppl reading my codes. I hop I can get this resolved now. Ref#[XXX] which is probably going to close and expire before anyone reads this. My codes on the Jeep are 1) PTU Lost Communication with DCTM (U1203-00) and 2) PTU Motor Component Blocked (C14A7-97). I've been told these are part of the recall by 5 mechanics now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B
Additional Notes:
I received notification stating I have a recall on my car. I never got a letter. A SRV4WD error code came up on my dash recently. I took it to my mechanic who said he can't do it, he said it's a recall. So I called the Jeep Dealership and they said it's not. So I took it to another mechanic who said it's a recall and sent me to a Transmission Shop. This shop said it's a recall and they don't have the fix and go to Jeep. So I went to the Jeep Dealer again and they said call Jeep Corp, you're not on the list. From here I called Jeep Customer Care who sent me to Jeep Recall Dept where I was on the phone over 2.5 hours before getting a supervisor. He gave me a reference code and told me to go to a Jeep dealer and if I had the codes the dealership could put me on the list. So I did what I was told. I have the codes on my vehicle and the dealership said they can't do anything? So I called Jeep back again, another long call, and spoke to 3 more people the Josh, a Supervisor in the recall dept. I told him the last supervisor gave me a reference number and said If my codes were on the vehicle I would be added to the list. I understand Vehicle specific. I worked at GM AND For in Engineering and on the floor as a manufacturing advisor. These are not Plant Specific parts. The tag associated with a vehicle shows sets, radio, color, etc, we would fly in parts from other plants all the time. My vehicle should be part of the recall 01C for the PTU defect as this is a safety concern. Josh said I should follow up with the nhtsa website as it goes to their engineering department. I've spent a lot of time, and hundreds of dollars on ppl reading my codes. I hop I can get this resolved now. Ref#[XXX] which is probably going to close and expire before anyone reads this. My codes on the Jeep are 1) PTU Lost Communication with DCTM (U1203-00) and 2) PTU Motor Component Blocked (C14A7-97). I've been told these are part of the recall by 5 mechanics now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B
Mfg Campaign: 11674311
Recall Date: Jul 17, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I bought my car in 2018, I have a 2019 jeep Cherokee I seen power train seems like a common issue in jeep from 2017-2019 my power trans went on July 4th checks all the boxes of re call but vin isn’t included in recall 2500 to fix my car under 40k miles
Corrective Action:
I bought my car in 2018, I have a 2019 jeep Cherokee I seen power train seems like a common issue in jeep from 2017-2019 my power trans went on July 4th checks all the boxes of re call but vin isn’t included in recall 2500 to fix my car under 40k miles
Additional Notes:
I bought my car in 2018, I have a 2019 jeep Cherokee I seen power train seems like a common issue in jeep from 2017-2019 my power trans went on July 4th checks all the boxes of re call but vin isn’t included in recall 2500 to fix my car under 40k miles
Mfg Campaign: 11674359
Recall Date: Jul 17, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
At around 100k miles, it has a crack, similar to the issue of other 2019 cherokees with recall 25E003000
Corrective Action:
At around 100k miles, it has a crack, similar to the issue of other 2019 cherokees with recall 25E003000
Additional Notes:
At around 100k miles, it has a crack, similar to the issue of other 2019 cherokees with recall 25E003000
Mfg Campaign: 11674378
Recall Date: Jul 17, 2025
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