Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 01C
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V99
Recall Date: Aug 29, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V63
Recall Date: Jun 13, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V31
Recall Date: Mar 28, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UC4
Recall Date: Dec 20, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UA9
Recall Date: Oct 19, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U86
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U85
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U52
Recall Date: May 25, 2018
Consumer Complaints
1.9K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle auto stop/start malfunctioning. Vehicle has shut off while driving. Vehicle has shut off while coming to a stop. Vehicle fails to start with auto stop/start feature. Vehicle currently won’t start.
Corrective Action:
Vehicle auto stop/start malfunctioning. Vehicle has shut off while driving. Vehicle has shut off while coming to a stop. Vehicle fails to start with auto stop/start feature. Vehicle currently won’t start.
Additional Notes:
Vehicle auto stop/start malfunctioning. Vehicle has shut off while driving. Vehicle has shut off while coming to a stop. Vehicle fails to start with auto stop/start feature. Vehicle currently won’t start.
Mfg Campaign: 11488534
Recall Date: Oct 9, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Vehicle auto stop/start malfunctioning. Vehicle has shut off while driving. Vehicle has shut off while coming to a stop. Vehicle fails to start with auto stop/start feature. Vehicle currently won’t start.
Corrective Action:
Vehicle auto stop/start malfunctioning. Vehicle has shut off while driving. Vehicle has shut off while coming to a stop. Vehicle fails to start with auto stop/start feature. Vehicle currently won’t start.
Additional Notes:
Vehicle auto stop/start malfunctioning. Vehicle has shut off while driving. Vehicle has shut off while coming to a stop. Vehicle fails to start with auto stop/start feature. Vehicle currently won’t start.
Mfg Campaign: 11488534
Recall Date: Oct 9, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I bought this car end of July 2022, around 31,000 miles from a Jeep dealer. Within weeks I began receiving alerts on my dash that the 4WD needed to be serviced as well as the start/stop function. Dealer had my car in Sept for almost two weeks. Today, something flashed on my screen stating electric failure and it completely shut down. Nothing will turn on. It had to be drug up onto the tow truck as it could not be placed into neutral. Upon reviewing online resources, this appears to be an issue with this year/model, often happening while the car is in motion. This is terrifying! I have owned two Dodge Journeys and am currently leasing a wrangler. I have been a long time Dodge/Jeep customer and am terrified to drive this vehicle! If I could hand the keys back I would. The service center at the dealership said that they “should” be able to look at my car next week- just to look at it!
Corrective Action:
I bought this car end of July 2022, around 31,000 miles from a Jeep dealer. Within weeks I began receiving alerts on my dash that the 4WD needed to be serviced as well as the start/stop function. Dealer had my car in Sept for almost two weeks. Today, something flashed on my screen stating electric failure and it completely shut down. Nothing will turn on. It had to be drug up onto the tow truck as it could not be placed into neutral. Upon reviewing online resources, this appears to be an issue with this year/model, often happening while the car is in motion. This is terrifying! I have owned two Dodge Journeys and am currently leasing a wrangler. I have been a long time Dodge/Jeep customer and am terrified to drive this vehicle! If I could hand the keys back I would. The service center at the dealership said that they “should” be able to look at my car next week- just to look at it!
Additional Notes:
I bought this car end of July 2022, around 31,000 miles from a Jeep dealer. Within weeks I began receiving alerts on my dash that the 4WD needed to be serviced as well as the start/stop function. Dealer had my car in Sept for almost two weeks. Today, something flashed on my screen stating electric failure and it completely shut down. Nothing will turn on. It had to be drug up onto the tow truck as it could not be placed into neutral. Upon reviewing online resources, this appears to be an issue with this year/model, often happening while the car is in motion. This is terrifying! I have owned two Dodge Journeys and am currently leasing a wrangler. I have been a long time Dodge/Jeep customer and am terrified to drive this vehicle! If I could hand the keys back I would. The service center at the dealership said that they “should” be able to look at my car next week- just to look at it!
Mfg Campaign: 11488282
Recall Date: Oct 6, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I bought this car end of July 2022, around 31,000 miles from a Jeep dealer. Within weeks I began receiving alerts on my dash that the 4WD needed to be serviced as well as the start/stop function. Dealer had my car in Sept for almost two weeks. Today, something flashed on my screen stating electric failure and it completely shut down. Nothing will turn on. It had to be drug up onto the tow truck as it could not be placed into neutral. Upon reviewing online resources, this appears to be an issue with this year/model, often happening while the car is in motion. This is terrifying! I have owned two Dodge Journeys and am currently leasing a wrangler. I have been a long time Dodge/Jeep customer and am terrified to drive this vehicle! If I could hand the keys back I would. The service center at the dealership said that they “should” be able to look at my car next week- just to look at it!
Corrective Action:
I bought this car end of July 2022, around 31,000 miles from a Jeep dealer. Within weeks I began receiving alerts on my dash that the 4WD needed to be serviced as well as the start/stop function. Dealer had my car in Sept for almost two weeks. Today, something flashed on my screen stating electric failure and it completely shut down. Nothing will turn on. It had to be drug up onto the tow truck as it could not be placed into neutral. Upon reviewing online resources, this appears to be an issue with this year/model, often happening while the car is in motion. This is terrifying! I have owned two Dodge Journeys and am currently leasing a wrangler. I have been a long time Dodge/Jeep customer and am terrified to drive this vehicle! If I could hand the keys back I would. The service center at the dealership said that they “should” be able to look at my car next week- just to look at it!
Additional Notes:
I bought this car end of July 2022, around 31,000 miles from a Jeep dealer. Within weeks I began receiving alerts on my dash that the 4WD needed to be serviced as well as the start/stop function. Dealer had my car in Sept for almost two weeks. Today, something flashed on my screen stating electric failure and it completely shut down. Nothing will turn on. It had to be drug up onto the tow truck as it could not be placed into neutral. Upon reviewing online resources, this appears to be an issue with this year/model, often happening while the car is in motion. This is terrifying! I have owned two Dodge Journeys and am currently leasing a wrangler. I have been a long time Dodge/Jeep customer and am terrified to drive this vehicle! If I could hand the keys back I would. The service center at the dealership said that they “should” be able to look at my car next week- just to look at it!
Mfg Campaign: 11488282
Recall Date: Oct 6, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I bought this car end of July 2022, around 31,000 miles from a Jeep dealer. Within weeks I began receiving alerts on my dash that the 4WD needed to be serviced as well as the start/stop function. Dealer had my car in Sept for almost two weeks. Today, something flashed on my screen stating electric failure and it completely shut down. Nothing will turn on. It had to be drug up onto the tow truck as it could not be placed into neutral. Upon reviewing online resources, this appears to be an issue with this year/model, often happening while the car is in motion. This is terrifying! I have owned two Dodge Journeys and am currently leasing a wrangler. I have been a long time Dodge/Jeep customer and am terrified to drive this vehicle! If I could hand the keys back I would. The service center at the dealership said that they “should” be able to look at my car next week- just to look at it!
Corrective Action:
I bought this car end of July 2022, around 31,000 miles from a Jeep dealer. Within weeks I began receiving alerts on my dash that the 4WD needed to be serviced as well as the start/stop function. Dealer had my car in Sept for almost two weeks. Today, something flashed on my screen stating electric failure and it completely shut down. Nothing will turn on. It had to be drug up onto the tow truck as it could not be placed into neutral. Upon reviewing online resources, this appears to be an issue with this year/model, often happening while the car is in motion. This is terrifying! I have owned two Dodge Journeys and am currently leasing a wrangler. I have been a long time Dodge/Jeep customer and am terrified to drive this vehicle! If I could hand the keys back I would. The service center at the dealership said that they “should” be able to look at my car next week- just to look at it!
Additional Notes:
I bought this car end of July 2022, around 31,000 miles from a Jeep dealer. Within weeks I began receiving alerts on my dash that the 4WD needed to be serviced as well as the start/stop function. Dealer had my car in Sept for almost two weeks. Today, something flashed on my screen stating electric failure and it completely shut down. Nothing will turn on. It had to be drug up onto the tow truck as it could not be placed into neutral. Upon reviewing online resources, this appears to be an issue with this year/model, often happening while the car is in motion. This is terrifying! I have owned two Dodge Journeys and am currently leasing a wrangler. I have been a long time Dodge/Jeep customer and am terrified to drive this vehicle! If I could hand the keys back I would. The service center at the dealership said that they “should” be able to look at my car next week- just to look at it!
Mfg Campaign: 11488282
Recall Date: Oct 6, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When stop/start feature is active and I have come to a stop typically engine turns off and back on within a few seconds. Lately if I do not take foot off break in time it will stall. After stall I am able to restart car.
Corrective Action:
When stop/start feature is active and I have come to a stop typically engine turns off and back on within a few seconds. Lately if I do not take foot off break in time it will stall. After stall I am able to restart car.
Additional Notes:
When stop/start feature is active and I have come to a stop typically engine turns off and back on within a few seconds. Lately if I do not take foot off break in time it will stall. After stall I am able to restart car.
Mfg Campaign: 11485874
Recall Date: Sep 22, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Problem with Transfer Case, Transmission, code C14A7 PTU, I had my engine replaced a couple of years ago due to excessive oil consumption. I am currently going through oil checks again due to excessive oil consumption.
Corrective Action:
Problem with Transfer Case, Transmission, code C14A7 PTU, I had my engine replaced a couple of years ago due to excessive oil consumption. I am currently going through oil checks again due to excessive oil consumption.
Additional Notes:
Problem with Transfer Case, Transmission, code C14A7 PTU, I had my engine replaced a couple of years ago due to excessive oil consumption. I am currently going through oil checks again due to excessive oil consumption.
Mfg Campaign: 11485515
Recall Date: Sep 20, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
6/15/2020 24793 miles, while driving battery light came on jeep stalled. Started back up and while accelerating battery light came again and stalled. Took to Jeep dealership, they said batter had low charge. 6/3/21 31567 miles start/stop light came on . Tech found nothing 8/25/21 33881 miles check engine light came on Electronic throttle body control system replaced by Jeep, had to pay out of pocket !!! 10/27/21 35278 miles while slowing down door chime went off battery light came on and Jeep stalled. Tried starting back up it was hesitating finally started would happen randomly. Tech not able to duplicate 6/29/22 40866 miles Vehicle does not accelerate at all different speeds, same issues as before, Jeep relearned ETC Under warranty from 8/2021 replacement. 7/5/22 40959 miles while driving vehicle does not accelerate properly gas peddle to the floor speed does not go up but rpm’s at 4000, has to pull over several times and restart vehicle. Jeep could not duplicate 9/16/22 43500 miles vehicle was not accelerating would not go over 40, rpm’s going over 4000 , making loud engine sounds, stabilization light came on along with message 4wd not in service. Jeep said they couldn’t duplicate issue. Will hold overnight. Still awaiting answer. This is a major safety issue, putting me or whoever is driving along with passengers at risk, if vehicle isn’t accelerating not able to go on highways, driving is limited due to not knowing what to expect. Driving through intersections very risky, have to make sure no one is anywhere near to being close because I don’t know if I will get out of the way On time! Jeep dealership aware of the issue, since they replaced throttle body in 8/2021. But I believe all of the symptoms from the beginning are all linked to this issue. Stalling is a major safety issue. I bought a new car for safety reasons, to be reliable on a new car. Unfortunately I am not safe nor do I feel this car is reliable!
Corrective Action:
6/15/2020 24793 miles, while driving battery light came on jeep stalled. Started back up and while accelerating battery light came again and stalled. Took to Jeep dealership, they said batter had low charge. 6/3/21 31567 miles start/stop light came on . Tech found nothing 8/25/21 33881 miles check engine light came on Electronic throttle body control system replaced by Jeep, had to pay out of pocket !!! 10/27/21 35278 miles while slowing down door chime went off battery light came on and Jeep stalled. Tried starting back up it was hesitating finally started would happen randomly. Tech not able to duplicate 6/29/22 40866 miles Vehicle does not accelerate at all different speeds, same issues as before, Jeep relearned ETC Under warranty from 8/2021 replacement. 7/5/22 40959 miles while driving vehicle does not accelerate properly gas peddle to the floor speed does not go up but rpm’s at 4000, has to pull over several times and restart vehicle. Jeep could not duplicate 9/16/22 43500 miles vehicle was not accelerating would not go over 40, rpm’s going over 4000 , making loud engine sounds, stabilization light came on along with message 4wd not in service. Jeep said they couldn’t duplicate issue. Will hold overnight. Still awaiting answer. This is a major safety issue, putting me or whoever is driving along with passengers at risk, if vehicle isn’t accelerating not able to go on highways, driving is limited due to not knowing what to expect. Driving through intersections very risky, have to make sure no one is anywhere near to being close because I don’t know if I will get out of the way On time! Jeep dealership aware of the issue, since they replaced throttle body in 8/2021. But I believe all of the symptoms from the beginning are all linked to this issue. Stalling is a major safety issue. I bought a new car for safety reasons, to be reliable on a new car. Unfortunately I am not safe nor do I feel this car is reliable!
Additional Notes:
6/15/2020 24793 miles, while driving battery light came on jeep stalled. Started back up and while accelerating battery light came again and stalled. Took to Jeep dealership, they said batter had low charge. 6/3/21 31567 miles start/stop light came on . Tech found nothing 8/25/21 33881 miles check engine light came on Electronic throttle body control system replaced by Jeep, had to pay out of pocket !!! 10/27/21 35278 miles while slowing down door chime went off battery light came on and Jeep stalled. Tried starting back up it was hesitating finally started would happen randomly. Tech not able to duplicate 6/29/22 40866 miles Vehicle does not accelerate at all different speeds, same issues as before, Jeep relearned ETC Under warranty from 8/2021 replacement. 7/5/22 40959 miles while driving vehicle does not accelerate properly gas peddle to the floor speed does not go up but rpm’s at 4000, has to pull over several times and restart vehicle. Jeep could not duplicate 9/16/22 43500 miles vehicle was not accelerating would not go over 40, rpm’s going over 4000 , making loud engine sounds, stabilization light came on along with message 4wd not in service. Jeep said they couldn’t duplicate issue. Will hold overnight. Still awaiting answer. This is a major safety issue, putting me or whoever is driving along with passengers at risk, if vehicle isn’t accelerating not able to go on highways, driving is limited due to not knowing what to expect. Driving through intersections very risky, have to make sure no one is anywhere near to being close because I don’t know if I will get out of the way On time! Jeep dealership aware of the issue, since they replaced throttle body in 8/2021. But I believe all of the symptoms from the beginning are all linked to this issue. Stalling is a major safety issue. I bought a new car for safety reasons, to be reliable on a new car. Unfortunately I am not safe nor do I feel this car is reliable!
Mfg Campaign: 11485360
Recall Date: Sep 19, 2022
Chrysler (fca Us, Llc)
Defect Description:
TIRES
Potential Consequences:
tire explode , come out of the rims , damaged rims, bumper,motor cover ,alignment, brakes , fender, all the moldings, destroyed the under wheel well and damaged the power steering .
Corrective Action:
tire explode , come out of the rims , damaged rims, bumper,motor cover ,alignment, brakes , fender, all the moldings, destroyed the under wheel well and damaged the power steering .
Additional Notes:
tire explode , come out of the rims , damaged rims, bumper,motor cover ,alignment, brakes , fender, all the moldings, destroyed the under wheel well and damaged the power steering .
Mfg Campaign: 11484391
Recall Date: Sep 14, 2022
Chrysler (fca Us, Llc)
Defect Description:
PARKING BRAKE
Potential Consequences:
The contact owns a 2019 Jeep Cherokee. The contact stated while driving approximately 2 MPH in a parking lot, the parking brake inadvertently engaged and stopped the vehicle. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the vehicle needed the rear brakes and calipers to be replaced. The vehicle had been repaired. The contact stated that the inadvertent parking brake activation had reoccurred. The contact researched online and related the failure to NHTSA Action Number: PE22009 (Parking Brake). The manufacturer had not been informed of the failure. The failure mileage was approximately 46,000.
Corrective Action:
The contact owns a 2019 Jeep Cherokee. The contact stated while driving approximately 2 MPH in a parking lot, the parking brake inadvertently engaged and stopped the vehicle. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the vehicle needed the rear brakes and calipers to be replaced. The vehicle had been repaired. The contact stated that the inadvertent parking brake activation had reoccurred. The contact researched online and related the failure to NHTSA Action Number: PE22009 (Parking Brake). The manufacturer had not been informed of the failure. The failure mileage was approximately 46,000.
Additional Notes:
The contact owns a 2019 Jeep Cherokee. The contact stated while driving approximately 2 MPH in a parking lot, the parking brake inadvertently engaged and stopped the vehicle. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the vehicle needed the rear brakes and calipers to be replaced. The vehicle had been repaired. The contact stated that the inadvertent parking brake activation had reoccurred. The contact researched online and related the failure to NHTSA Action Number: PE22009 (Parking Brake). The manufacturer had not been informed of the failure. The failure mileage was approximately 46,000.
Mfg Campaign: 11484457
Recall Date: Sep 14, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. Additionally, the vehicle made abnormal sounds while driving. The contact was able to restart the vehicle. The vehicle was taken to the dealer where it was diagnosed and determined that the engine needed to be replaced after an oil consumption test was performed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 52,082.
Corrective Action:
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. Additionally, the vehicle made abnormal sounds while driving. The contact was able to restart the vehicle. The vehicle was taken to the dealer where it was diagnosed and determined that the engine needed to be replaced after an oil consumption test was performed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 52,082.
Additional Notes:
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. Additionally, the vehicle made abnormal sounds while driving. The contact was able to restart the vehicle. The vehicle was taken to the dealer where it was diagnosed and determined that the engine needed to be replaced after an oil consumption test was performed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 52,082.
Mfg Campaign: 11483533
Recall Date: Sep 8, 2022
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
I was driving down the road, got onto the highway, and I suddenly lost my power steering. I noticed the red warning light come on right when it happened. Up to this point I never had any problems with the power steering or any warning messages. It was raining pretty hard, and I could not safely pull over for a couple miles. I finally found a space to pull off to. Turned my vehicle off, let it sit for a little bit and then turned it back on. The warning was gone and everything felt ok. So I got back onto the highway and 3 minutes later it all happened again. I was able to make it to my destination and hoped that if I let it sit a little longer maybe it'll fix itself. After about an hour I went to go start my car and the warning was still on and this time a warning message appeared stating my power steering needed servicing. I turned my car off and then back on and the message was gone and everything was working again. I left my destination to go back home about a mile down the road I lost my power steering again, this time both the light and the message appeared. I made it home and the issue continues to persist. I only have 45k miles on it. This just happened today so I have not been able to get it into a shop. The fact that this happened on the highway was very scary. I had a very hard time just trying to get it back into my driveway.
Corrective Action:
I was driving down the road, got onto the highway, and I suddenly lost my power steering. I noticed the red warning light come on right when it happened. Up to this point I never had any problems with the power steering or any warning messages. It was raining pretty hard, and I could not safely pull over for a couple miles. I finally found a space to pull off to. Turned my vehicle off, let it sit for a little bit and then turned it back on. The warning was gone and everything felt ok. So I got back onto the highway and 3 minutes later it all happened again. I was able to make it to my destination and hoped that if I let it sit a little longer maybe it'll fix itself. After about an hour I went to go start my car and the warning was still on and this time a warning message appeared stating my power steering needed servicing. I turned my car off and then back on and the message was gone and everything was working again. I left my destination to go back home about a mile down the road I lost my power steering again, this time both the light and the message appeared. I made it home and the issue continues to persist. I only have 45k miles on it. This just happened today so I have not been able to get it into a shop. The fact that this happened on the highway was very scary. I had a very hard time just trying to get it back into my driveway.
Additional Notes:
I was driving down the road, got onto the highway, and I suddenly lost my power steering. I noticed the red warning light come on right when it happened. Up to this point I never had any problems with the power steering or any warning messages. It was raining pretty hard, and I could not safely pull over for a couple miles. I finally found a space to pull off to. Turned my vehicle off, let it sit for a little bit and then turned it back on. The warning was gone and everything felt ok. So I got back onto the highway and 3 minutes later it all happened again. I was able to make it to my destination and hoped that if I let it sit a little longer maybe it'll fix itself. After about an hour I went to go start my car and the warning was still on and this time a warning message appeared stating my power steering needed servicing. I turned my car off and then back on and the message was gone and everything was working again. I left my destination to go back home about a mile down the road I lost my power steering again, this time both the light and the message appeared. I made it home and the issue continues to persist. I only have 45k miles on it. This just happened today so I have not been able to get it into a shop. The fact that this happened on the highway was very scary. I had a very hard time just trying to get it back into my driveway.
Mfg Campaign: 11482916
Recall Date: Sep 5, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was driving down the road, got onto the highway, and I suddenly lost my power steering. I noticed the red warning light come on right when it happened. Up to this point I never had any problems with the power steering or any warning messages. It was raining pretty hard, and I could not safely pull over for a couple miles. I finally found a space to pull off to. Turned my vehicle off, let it sit for a little bit and then turned it back on. The warning was gone and everything felt ok. So I got back onto the highway and 3 minutes later it all happened again. I was able to make it to my destination and hoped that if I let it sit a little longer maybe it'll fix itself. After about an hour I went to go start my car and the warning was still on and this time a warning message appeared stating my power steering needed servicing. I turned my car off and then back on and the message was gone and everything was working again. I left my destination to go back home about a mile down the road I lost my power steering again, this time both the light and the message appeared. I made it home and the issue continues to persist. I only have 45k miles on it. This just happened today so I have not been able to get it into a shop. The fact that this happened on the highway was very scary. I had a very hard time just trying to get it back into my driveway.
Corrective Action:
I was driving down the road, got onto the highway, and I suddenly lost my power steering. I noticed the red warning light come on right when it happened. Up to this point I never had any problems with the power steering or any warning messages. It was raining pretty hard, and I could not safely pull over for a couple miles. I finally found a space to pull off to. Turned my vehicle off, let it sit for a little bit and then turned it back on. The warning was gone and everything felt ok. So I got back onto the highway and 3 minutes later it all happened again. I was able to make it to my destination and hoped that if I let it sit a little longer maybe it'll fix itself. After about an hour I went to go start my car and the warning was still on and this time a warning message appeared stating my power steering needed servicing. I turned my car off and then back on and the message was gone and everything was working again. I left my destination to go back home about a mile down the road I lost my power steering again, this time both the light and the message appeared. I made it home and the issue continues to persist. I only have 45k miles on it. This just happened today so I have not been able to get it into a shop. The fact that this happened on the highway was very scary. I had a very hard time just trying to get it back into my driveway.
Additional Notes:
I was driving down the road, got onto the highway, and I suddenly lost my power steering. I noticed the red warning light come on right when it happened. Up to this point I never had any problems with the power steering or any warning messages. It was raining pretty hard, and I could not safely pull over for a couple miles. I finally found a space to pull off to. Turned my vehicle off, let it sit for a little bit and then turned it back on. The warning was gone and everything felt ok. So I got back onto the highway and 3 minutes later it all happened again. I was able to make it to my destination and hoped that if I let it sit a little longer maybe it'll fix itself. After about an hour I went to go start my car and the warning was still on and this time a warning message appeared stating my power steering needed servicing. I turned my car off and then back on and the message was gone and everything was working again. I left my destination to go back home about a mile down the road I lost my power steering again, this time both the light and the message appeared. I made it home and the issue continues to persist. I only have 45k miles on it. This just happened today so I have not been able to get it into a shop. The fact that this happened on the highway was very scary. I had a very hard time just trying to get it back into my driveway.
Mfg Campaign: 11482916
Recall Date: Sep 5, 2022
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Both front doors fill with water in even the lightest rain. A health emergence is developing due to mold forming. Additionally, any/all electronics in the door are likely to short out causing many safety issues if this known problem is not addressed by the manufacturer .
Corrective Action:
Both front doors fill with water in even the lightest rain. A health emergence is developing due to mold forming. Additionally, any/all electronics in the door are likely to short out causing many safety issues if this known problem is not addressed by the manufacturer .
Additional Notes:
Both front doors fill with water in even the lightest rain. A health emergence is developing due to mold forming. Additionally, any/all electronics in the door are likely to short out causing many safety issues if this known problem is not addressed by the manufacturer .
Mfg Campaign: 11482747
Recall Date: Sep 3, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2019 Jeep Cherokee. The contact stated shortly after receiving routine maintenance at unknown local dealer, the infotainment screen delaminated. The contact also stated that the vehicle would independently call 911. The contact took the vehicle back to dealer where it was diagnosed with needing the radio to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V917000 (Electrical System) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was 66,343.
Corrective Action:
The contact owns a 2019 Jeep Cherokee. The contact stated shortly after receiving routine maintenance at unknown local dealer, the infotainment screen delaminated. The contact also stated that the vehicle would independently call 911. The contact took the vehicle back to dealer where it was diagnosed with needing the radio to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V917000 (Electrical System) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was 66,343.
Additional Notes:
The contact owns a 2019 Jeep Cherokee. The contact stated shortly after receiving routine maintenance at unknown local dealer, the infotainment screen delaminated. The contact also stated that the vehicle would independently call 911. The contact took the vehicle back to dealer where it was diagnosed with needing the radio to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V917000 (Electrical System) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was 66,343.
Mfg Campaign: 11481974
Recall Date: Aug 30, 2022
Chrysler (fca Us, Llc)
Defect Description:
EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
Potential Consequences:
The contact owns a 2019 Jeep Cherokee. The contact stated shortly after receiving routine maintenance at unknown local dealer, the infotainment screen delaminated. The contact also stated that the vehicle would independently call 911. The contact took the vehicle back to dealer where it was diagnosed with needing the radio to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V917000 (Electrical System) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was 66,343.
Corrective Action:
The contact owns a 2019 Jeep Cherokee. The contact stated shortly after receiving routine maintenance at unknown local dealer, the infotainment screen delaminated. The contact also stated that the vehicle would independently call 911. The contact took the vehicle back to dealer where it was diagnosed with needing the radio to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V917000 (Electrical System) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was 66,343.
Additional Notes:
The contact owns a 2019 Jeep Cherokee. The contact stated shortly after receiving routine maintenance at unknown local dealer, the infotainment screen delaminated. The contact also stated that the vehicle would independently call 911. The contact took the vehicle back to dealer where it was diagnosed with needing the radio to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V917000 (Electrical System) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was 66,343.
Mfg Campaign: 11481974
Recall Date: Aug 30, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Every time I come to a red light or a stop sign and apply pressure to the break the voltage of the battery goes down. The vehicle cuts off and it will not start back up. I can be in a traffic jam and apply pressure to the brake and the vehicle will cut off leaving me in the middle of traffic. It will not start back up.
Corrective Action:
Every time I come to a red light or a stop sign and apply pressure to the break the voltage of the battery goes down. The vehicle cuts off and it will not start back up. I can be in a traffic jam and apply pressure to the brake and the vehicle will cut off leaving me in the middle of traffic. It will not start back up.
Additional Notes:
Every time I come to a red light or a stop sign and apply pressure to the break the voltage of the battery goes down. The vehicle cuts off and it will not start back up. I can be in a traffic jam and apply pressure to the brake and the vehicle will cut off leaving me in the middle of traffic. It will not start back up.
Mfg Campaign: 11481884
Recall Date: Aug 29, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Every time I come to a red light or a stop sign and apply pressure to the break the voltage of the battery goes down. The vehicle cuts off and it will not start back up. I can be in a traffic jam and apply pressure to the brake and the vehicle will cut off leaving me in the middle of traffic. It will not start back up.
Corrective Action:
Every time I come to a red light or a stop sign and apply pressure to the break the voltage of the battery goes down. The vehicle cuts off and it will not start back up. I can be in a traffic jam and apply pressure to the brake and the vehicle will cut off leaving me in the middle of traffic. It will not start back up.
Additional Notes:
Every time I come to a red light or a stop sign and apply pressure to the break the voltage of the battery goes down. The vehicle cuts off and it will not start back up. I can be in a traffic jam and apply pressure to the brake and the vehicle will cut off leaving me in the middle of traffic. It will not start back up.
Mfg Campaign: 11481884
Recall Date: Aug 29, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
About 1 year after purchasing 2019 Jeep Cherokee, the SUV would stall. This is what happens: stopped at a red light or a stop sign. Foot is on the brake. Once the light turns green , or I can now process beyond the stop Sign, I lift my foot off the brake, to the gas. As soon as my foot is lifted from the brake. The auto park/brake goes on. The brake pedal gets stuck. I am not able to drive. The light turns orange for the parking brake(was not prior) the light turns orange where it states “PULL ON (P) “. Cars in back of me start to beep their horns. I have to then put the car into park (it is currently in drive) . After placed in park, I have to completely turn the engine off. Restart the car/SUV, then go back into drive. There has been times when I was not able to do this (ie restart the SUV). I would have to spend several minutes trying to push (pump) the brake a few times that is locked now. I only have to do this when I am Not able to put the car into park from drive before restarting the car (SUV). This happens without me even adjusting the Brake / Park that reads “PULL ON “ with a “P” and circle. Meaning, the parking brake light is not on when this happens; it is off. I Have brought to the dealership and told they “cannot replicate the problem .” They explain “diagnostics “ were run and there is no issues. I thought maybe it has something to do with electrical and the engine shutting off automatically while stopped a light. I asked if this feature could be turned off and was told by the dealership it could Not be. Meaning, the feature where the car engine shuts off when stopped at a light . No resolution; dealership overall dismissive of concern. Recently have noticed rarely that the lane change departure feature will not light up or alarm when there is a “blind spot” and a car present. This was a new purchase in 2019 and was not a used car purchase. The year of the car is a 2019.
Corrective Action:
About 1 year after purchasing 2019 Jeep Cherokee, the SUV would stall. This is what happens: stopped at a red light or a stop sign. Foot is on the brake. Once the light turns green , or I can now process beyond the stop Sign, I lift my foot off the brake, to the gas. As soon as my foot is lifted from the brake. The auto park/brake goes on. The brake pedal gets stuck. I am not able to drive. The light turns orange for the parking brake(was not prior) the light turns orange where it states “PULL ON (P) “. Cars in back of me start to beep their horns. I have to then put the car into park (it is currently in drive) . After placed in park, I have to completely turn the engine off. Restart the car/SUV, then go back into drive. There has been times when I was not able to do this (ie restart the SUV). I would have to spend several minutes trying to push (pump) the brake a few times that is locked now. I only have to do this when I am Not able to put the car into park from drive before restarting the car (SUV). This happens without me even adjusting the Brake / Park that reads “PULL ON “ with a “P” and circle. Meaning, the parking brake light is not on when this happens; it is off. I Have brought to the dealership and told they “cannot replicate the problem .” They explain “diagnostics “ were run and there is no issues. I thought maybe it has something to do with electrical and the engine shutting off automatically while stopped a light. I asked if this feature could be turned off and was told by the dealership it could Not be. Meaning, the feature where the car engine shuts off when stopped at a light . No resolution; dealership overall dismissive of concern. Recently have noticed rarely that the lane change departure feature will not light up or alarm when there is a “blind spot” and a car present. This was a new purchase in 2019 and was not a used car purchase. The year of the car is a 2019.
Additional Notes:
About 1 year after purchasing 2019 Jeep Cherokee, the SUV would stall. This is what happens: stopped at a red light or a stop sign. Foot is on the brake. Once the light turns green , or I can now process beyond the stop Sign, I lift my foot off the brake, to the gas. As soon as my foot is lifted from the brake. The auto park/brake goes on. The brake pedal gets stuck. I am not able to drive. The light turns orange for the parking brake(was not prior) the light turns orange where it states “PULL ON (P) “. Cars in back of me start to beep their horns. I have to then put the car into park (it is currently in drive) . After placed in park, I have to completely turn the engine off. Restart the car/SUV, then go back into drive. There has been times when I was not able to do this (ie restart the SUV). I would have to spend several minutes trying to push (pump) the brake a few times that is locked now. I only have to do this when I am Not able to put the car into park from drive before restarting the car (SUV). This happens without me even adjusting the Brake / Park that reads “PULL ON “ with a “P” and circle. Meaning, the parking brake light is not on when this happens; it is off. I Have brought to the dealership and told they “cannot replicate the problem .” They explain “diagnostics “ were run and there is no issues. I thought maybe it has something to do with electrical and the engine shutting off automatically while stopped a light. I asked if this feature could be turned off and was told by the dealership it could Not be. Meaning, the feature where the car engine shuts off when stopped at a light . No resolution; dealership overall dismissive of concern. Recently have noticed rarely that the lane change departure feature will not light up or alarm when there is a “blind spot” and a car present. This was a new purchase in 2019 and was not a used car purchase. The year of the car is a 2019.
Mfg Campaign: 11481624
Recall Date: Aug 28, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The automatic start/stop feature shows a warning on the dashboard. The vehicle cut off completely at a stopping point 3 times on me. It’s not suppose to cut off completely, when I took my foot off the break and or pressed the gas the vehicle did not move nor was it still running.
Corrective Action:
The automatic start/stop feature shows a warning on the dashboard. The vehicle cut off completely at a stopping point 3 times on me. It’s not suppose to cut off completely, when I took my foot off the break and or pressed the gas the vehicle did not move nor was it still running.
Additional Notes:
The automatic start/stop feature shows a warning on the dashboard. The vehicle cut off completely at a stopping point 3 times on me. It’s not suppose to cut off completely, when I took my foot off the break and or pressed the gas the vehicle did not move nor was it still running.
Mfg Campaign: 11481450
Recall Date: Aug 26, 2022
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