Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 01C
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V99
Recall Date: Aug 29, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V63
Recall Date: Jun 13, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V31
Recall Date: Mar 28, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UC4
Recall Date: Dec 20, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UA9
Recall Date: Oct 19, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U86
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U85
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U52
Recall Date: May 25, 2018
Consumer Complaints
1.9K ComplaintsChrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
I was driving under the speed limit at night after work and a bull Elk piped out running at fun speed. I barely had a chance to put my foot on the break. I had to a head on collision. My 2019 Jeep trailhawk front airbag deployed. My driver side knee air bag blew my ACL. I no longer have one in my right knee. I have to get a new ACL from a donor “Cadaver” from my understanding the brand of knee airbag are recall. Takata brand. They explode when deployed. It caused multiple problems in my leg. I can’t walk
Corrective Action:
I was driving under the speed limit at night after work and a bull Elk piped out running at fun speed. I barely had a chance to put my foot on the break. I had to a head on collision. My 2019 Jeep trailhawk front airbag deployed. My driver side knee air bag blew my ACL. I no longer have one in my right knee. I have to get a new ACL from a donor “Cadaver” from my understanding the brand of knee airbag are recall. Takata brand. They explode when deployed. It caused multiple problems in my leg. I can’t walk
Additional Notes:
I was driving under the speed limit at night after work and a bull Elk piped out running at fun speed. I barely had a chance to put my foot on the break. I had to a head on collision. My 2019 Jeep trailhawk front airbag deployed. My driver side knee air bag blew my ACL. I no longer have one in my right knee. I have to get a new ACL from a donor “Cadaver” from my understanding the brand of knee airbag are recall. Takata brand. They explode when deployed. It caused multiple problems in my leg. I can’t walk
Mfg Campaign: 11480924
Recall Date: Aug 24, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Service 4wd light came on. PTU needs to be replaced. No dealer within a 20 mile radius had loaners and only 1 had an appointment before October. This is the same issue that was covered in 14-17 jeep recall 20V343 and is now happening in later models. Dealer has had car for 2 WEEKS while i pay out of pocket for a rental. Warranty will only offer $40 per day reimbursement. I am in NY there are exactly 0 rentals for that price. I should not be paying out of pocket for something that should clearly have a recall... AGAIN. On top of all this i have not spoken to my case agent once. Always "on phone" when i call. This is absolutely ridiculous.
Corrective Action:
Service 4wd light came on. PTU needs to be replaced. No dealer within a 20 mile radius had loaners and only 1 had an appointment before October. This is the same issue that was covered in 14-17 jeep recall 20V343 and is now happening in later models. Dealer has had car for 2 WEEKS while i pay out of pocket for a rental. Warranty will only offer $40 per day reimbursement. I am in NY there are exactly 0 rentals for that price. I should not be paying out of pocket for something that should clearly have a recall... AGAIN. On top of all this i have not spoken to my case agent once. Always "on phone" when i call. This is absolutely ridiculous.
Additional Notes:
Service 4wd light came on. PTU needs to be replaced. No dealer within a 20 mile radius had loaners and only 1 had an appointment before October. This is the same issue that was covered in 14-17 jeep recall 20V343 and is now happening in later models. Dealer has had car for 2 WEEKS while i pay out of pocket for a rental. Warranty will only offer $40 per day reimbursement. I am in NY there are exactly 0 rentals for that price. I should not be paying out of pocket for something that should clearly have a recall... AGAIN. On top of all this i have not spoken to my case agent once. Always "on phone" when i call. This is absolutely ridiculous.
Mfg Campaign: 11480951
Recall Date: Aug 24, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
At @45,000 miles the 4WD system unavailable service required message and svc 4WD message came on, then every time the Jeep was driven messages would come on. Dealer replaced the PTU. NHTSA has already had a recall on Jeep Cherokee PTU's, but only to model years 2017. I believe Jeep still has a problem with the PTU and the recall should be reexamined to include years to at least 2020.
Corrective Action:
At @45,000 miles the 4WD system unavailable service required message and svc 4WD message came on, then every time the Jeep was driven messages would come on. Dealer replaced the PTU. NHTSA has already had a recall on Jeep Cherokee PTU's, but only to model years 2017. I believe Jeep still has a problem with the PTU and the recall should be reexamined to include years to at least 2020.
Additional Notes:
At @45,000 miles the 4WD system unavailable service required message and svc 4WD message came on, then every time the Jeep was driven messages would come on. Dealer replaced the PTU. NHTSA has already had a recall on Jeep Cherokee PTU's, but only to model years 2017. I believe Jeep still has a problem with the PTU and the recall should be reexamined to include years to at least 2020.
Mfg Campaign: 11481022
Recall Date: Aug 24, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
This Jeep is going to kill myself and or my family. 1st I have already have had the tranny recalibrated less then a year ago and once again it's shifting rough around the same spread 47-53 miles per hour. 2nd. Since the day this was purchased in Dec of 2019 with 10 miles on it. There are dead spots in the acceleration. We have almost been hit a few times as the vehicle will not react to pushing on the accelerator. The recalibration of the transmission does not affect the dead spots that are in the acceleration either. They continued to be there. I cannot afford to keep taking this vehicle into the the shop to have it recalibrated 2x a year. Theese deaths trap should be recalled or removed from being driven as they are going to kill someone. There is no approximate days as it is a daily occurance since purchased.
Corrective Action:
This Jeep is going to kill myself and or my family. 1st I have already have had the tranny recalibrated less then a year ago and once again it's shifting rough around the same spread 47-53 miles per hour. 2nd. Since the day this was purchased in Dec of 2019 with 10 miles on it. There are dead spots in the acceleration. We have almost been hit a few times as the vehicle will not react to pushing on the accelerator. The recalibration of the transmission does not affect the dead spots that are in the acceleration either. They continued to be there. I cannot afford to keep taking this vehicle into the the shop to have it recalibrated 2x a year. Theese deaths trap should be recalled or removed from being driven as they are going to kill someone. There is no approximate days as it is a daily occurance since purchased.
Additional Notes:
This Jeep is going to kill myself and or my family. 1st I have already have had the tranny recalibrated less then a year ago and once again it's shifting rough around the same spread 47-53 miles per hour. 2nd. Since the day this was purchased in Dec of 2019 with 10 miles on it. There are dead spots in the acceleration. We have almost been hit a few times as the vehicle will not react to pushing on the accelerator. The recalibration of the transmission does not affect the dead spots that are in the acceleration either. They continued to be there. I cannot afford to keep taking this vehicle into the the shop to have it recalibrated 2x a year. Theese deaths trap should be recalled or removed from being driven as they are going to kill someone. There is no approximate days as it is a daily occurance since purchased.
Mfg Campaign: 11480715
Recall Date: Aug 23, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 30-35 MPH, the vehicle lost motive power. The contact was unable to veer to the side of the road and activated the hazard lights. The contact stated that he was able to restart the vehicle after approximately 25 minutes. The contact stated that the failure had been reoccurring. The vehicle was taken to the dealer who informed the contact that the vehicle could not be repaired under an unknown recall as it had already been completed on the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 55,000.
Corrective Action:
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 30-35 MPH, the vehicle lost motive power. The contact was unable to veer to the side of the road and activated the hazard lights. The contact stated that he was able to restart the vehicle after approximately 25 minutes. The contact stated that the failure had been reoccurring. The vehicle was taken to the dealer who informed the contact that the vehicle could not be repaired under an unknown recall as it had already been completed on the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 55,000.
Additional Notes:
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 30-35 MPH, the vehicle lost motive power. The contact was unable to veer to the side of the road and activated the hazard lights. The contact stated that he was able to restart the vehicle after approximately 25 minutes. The contact stated that the failure had been reoccurring. The vehicle was taken to the dealer who informed the contact that the vehicle could not be repaired under an unknown recall as it had already been completed on the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 55,000.
Mfg Campaign: 11480596
Recall Date: Aug 22, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The multifunction display delaminated after 30 months of ownership. This caused random phone calls, changes to the navigation settings, seat heater functions to randomly come on/off and constantly rotated through various settings. The results of these daily occurrences have caused very dangerous distractions. More than once I have drifted out of my lane trying to stop things from changing.
Corrective Action:
The multifunction display delaminated after 30 months of ownership. This caused random phone calls, changes to the navigation settings, seat heater functions to randomly come on/off and constantly rotated through various settings. The results of these daily occurrences have caused very dangerous distractions. More than once I have drifted out of my lane trying to stop things from changing.
Additional Notes:
The multifunction display delaminated after 30 months of ownership. This caused random phone calls, changes to the navigation settings, seat heater functions to randomly come on/off and constantly rotated through various settings. The results of these daily occurrences have caused very dangerous distractions. More than once I have drifted out of my lane trying to stop things from changing.
Mfg Campaign: 11479392
Recall Date: Aug 15, 2022
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
When originally took car home brakes would like skip, as though you had hit patch of ice and not stop, slip to stop. Took it in twice to dealer Nothing found wrong. I gave up. Around 25k still doing same but worse stopping ability. I took to fix it shelby twp mi they did inspection and said rotors on all 4 wheels were warped missing spots, like it had been skipping and eating tge rotors the pads had a good 30 percent life left. They had me replace all 4 pads and rotors June 20 2022.a weeks later I notice same skipping sliding not stopping correctly like metal grindingwhen stopping randomly.Less then 1.5 months later they replace front rotors and pads same problem. Shop is now wanting to replace calipers and more. Less then 35k . No accident trying to avoid looking to see recalls
Corrective Action:
When originally took car home brakes would like skip, as though you had hit patch of ice and not stop, slip to stop. Took it in twice to dealer Nothing found wrong. I gave up. Around 25k still doing same but worse stopping ability. I took to fix it shelby twp mi they did inspection and said rotors on all 4 wheels were warped missing spots, like it had been skipping and eating tge rotors the pads had a good 30 percent life left. They had me replace all 4 pads and rotors June 20 2022.a weeks later I notice same skipping sliding not stopping correctly like metal grindingwhen stopping randomly.Less then 1.5 months later they replace front rotors and pads same problem. Shop is now wanting to replace calipers and more. Less then 35k . No accident trying to avoid looking to see recalls
Additional Notes:
When originally took car home brakes would like skip, as though you had hit patch of ice and not stop, slip to stop. Took it in twice to dealer Nothing found wrong. I gave up. Around 25k still doing same but worse stopping ability. I took to fix it shelby twp mi they did inspection and said rotors on all 4 wheels were warped missing spots, like it had been skipping and eating tge rotors the pads had a good 30 percent life left. They had me replace all 4 pads and rotors June 20 2022.a weeks later I notice same skipping sliding not stopping correctly like metal grindingwhen stopping randomly.Less then 1.5 months later they replace front rotors and pads same problem. Shop is now wanting to replace calipers and more. Less then 35k . No accident trying to avoid looking to see recalls
Mfg Campaign: 11478252
Recall Date: Aug 8, 2022
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
When originally took car home brakes would like skip, as though you had hit patch of ice and not stop, slip to stop. Took it in twice to dealer Nothing found wrong. I gave up. Around 25k still doing same but worse stopping ability. I took to fix it shelby twp mi they did inspection and said rotors on all 4 wheels were warped missing spots, like it had been skipping and eating tge rotors the pads had a good 30 percent life left. They had me replace all 4 pads and rotors June 20 2022.a weeks later I notice same skipping sliding not stopping correctly like metal grindingwhen stopping randomly.Less then 1.5 months later they replace front rotors and pads same problem. Shop is now wanting to replace calipers and more. Less then 35k . No accident trying to avoid looking to see recalls
Corrective Action:
When originally took car home brakes would like skip, as though you had hit patch of ice and not stop, slip to stop. Took it in twice to dealer Nothing found wrong. I gave up. Around 25k still doing same but worse stopping ability. I took to fix it shelby twp mi they did inspection and said rotors on all 4 wheels were warped missing spots, like it had been skipping and eating tge rotors the pads had a good 30 percent life left. They had me replace all 4 pads and rotors June 20 2022.a weeks later I notice same skipping sliding not stopping correctly like metal grindingwhen stopping randomly.Less then 1.5 months later they replace front rotors and pads same problem. Shop is now wanting to replace calipers and more. Less then 35k . No accident trying to avoid looking to see recalls
Additional Notes:
When originally took car home brakes would like skip, as though you had hit patch of ice and not stop, slip to stop. Took it in twice to dealer Nothing found wrong. I gave up. Around 25k still doing same but worse stopping ability. I took to fix it shelby twp mi they did inspection and said rotors on all 4 wheels were warped missing spots, like it had been skipping and eating tge rotors the pads had a good 30 percent life left. They had me replace all 4 pads and rotors June 20 2022.a weeks later I notice same skipping sliding not stopping correctly like metal grindingwhen stopping randomly.Less then 1.5 months later they replace front rotors and pads same problem. Shop is now wanting to replace calipers and more. Less then 35k . No accident trying to avoid looking to see recalls
Mfg Campaign: 11478252
Recall Date: Aug 8, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
DROVE VEHICLE AND VERIFIED NOISE. RACKED VEHICLE AND CHECKED FOR THE CAUSE OF THE NOISE. FOUND THE PTU OUT PUT BROKEN INSIDE THE PTU, ALSO CAUSED DAMAGE TO THE DRIVE SHAFT. SMOKE IS FROM THE PTU FLUID LEAKING OUT ALL OVER THE EXHAUST SYSTEM AND Note BURNING OFF. NOTE CHECKED FOR THE CAUSE OF THE PTU FAILURE AND FOUND THE FRONT AND REAR TIRES DIFFERENT CIRCUMFERENCE. TIRES WILL HAVE TO BE REPLACED TO PREVENT DAMAGE TO THE NEW PTU
Corrective Action:
DROVE VEHICLE AND VERIFIED NOISE. RACKED VEHICLE AND CHECKED FOR THE CAUSE OF THE NOISE. FOUND THE PTU OUT PUT BROKEN INSIDE THE PTU, ALSO CAUSED DAMAGE TO THE DRIVE SHAFT. SMOKE IS FROM THE PTU FLUID LEAKING OUT ALL OVER THE EXHAUST SYSTEM AND Note BURNING OFF. NOTE CHECKED FOR THE CAUSE OF THE PTU FAILURE AND FOUND THE FRONT AND REAR TIRES DIFFERENT CIRCUMFERENCE. TIRES WILL HAVE TO BE REPLACED TO PREVENT DAMAGE TO THE NEW PTU
Additional Notes:
DROVE VEHICLE AND VERIFIED NOISE. RACKED VEHICLE AND CHECKED FOR THE CAUSE OF THE NOISE. FOUND THE PTU OUT PUT BROKEN INSIDE THE PTU, ALSO CAUSED DAMAGE TO THE DRIVE SHAFT. SMOKE IS FROM THE PTU FLUID LEAKING OUT ALL OVER THE EXHAUST SYSTEM AND Note BURNING OFF. NOTE CHECKED FOR THE CAUSE OF THE PTU FAILURE AND FOUND THE FRONT AND REAR TIRES DIFFERENT CIRCUMFERENCE. TIRES WILL HAVE TO BE REPLACED TO PREVENT DAMAGE TO THE NEW PTU
Mfg Campaign: 11478024
Recall Date: Aug 7, 2022
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
DROVE VEHICLE AND VERIFIED NOISE. RACKED VEHICLE AND CHECKED FOR THE CAUSE OF THE NOISE. FOUND THE PTU OUT PUT BROKEN INSIDE THE PTU, ALSO CAUSED DAMAGE TO THE DRIVE SHAFT. SMOKE IS FROM THE PTU FLUID LEAKING OUT ALL OVER THE EXHAUST SYSTEM AND Note BURNING OFF. NOTE CHECKED FOR THE CAUSE OF THE PTU FAILURE AND FOUND THE FRONT AND REAR TIRES DIFFERENT CIRCUMFERENCE. TIRES WILL HAVE TO BE REPLACED TO PREVENT DAMAGE TO THE NEW PTU
Corrective Action:
DROVE VEHICLE AND VERIFIED NOISE. RACKED VEHICLE AND CHECKED FOR THE CAUSE OF THE NOISE. FOUND THE PTU OUT PUT BROKEN INSIDE THE PTU, ALSO CAUSED DAMAGE TO THE DRIVE SHAFT. SMOKE IS FROM THE PTU FLUID LEAKING OUT ALL OVER THE EXHAUST SYSTEM AND Note BURNING OFF. NOTE CHECKED FOR THE CAUSE OF THE PTU FAILURE AND FOUND THE FRONT AND REAR TIRES DIFFERENT CIRCUMFERENCE. TIRES WILL HAVE TO BE REPLACED TO PREVENT DAMAGE TO THE NEW PTU
Additional Notes:
DROVE VEHICLE AND VERIFIED NOISE. RACKED VEHICLE AND CHECKED FOR THE CAUSE OF THE NOISE. FOUND THE PTU OUT PUT BROKEN INSIDE THE PTU, ALSO CAUSED DAMAGE TO THE DRIVE SHAFT. SMOKE IS FROM THE PTU FLUID LEAKING OUT ALL OVER THE EXHAUST SYSTEM AND Note BURNING OFF. NOTE CHECKED FOR THE CAUSE OF THE PTU FAILURE AND FOUND THE FRONT AND REAR TIRES DIFFERENT CIRCUMFERENCE. TIRES WILL HAVE TO BE REPLACED TO PREVENT DAMAGE TO THE NEW PTU
Mfg Campaign: 11478024
Recall Date: Aug 7, 2022
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
When stopped at a light, the light turned green, the parking break engaged and the car shut off. The car behind me almost rear-ended me. After waiting a minute I put the car in park and tried to start the car again. I had to put the gas pedal to the floor to get the car to start and not stall out. This has happened on multiple occasions. I took the car to the dealer and learned that I had a motor with faulty rings and was given a new motor, however this problem has still persisted. The driver side door also accumulates water. Enough water to hear when making a turn.
Corrective Action:
When stopped at a light, the light turned green, the parking break engaged and the car shut off. The car behind me almost rear-ended me. After waiting a minute I put the car in park and tried to start the car again. I had to put the gas pedal to the floor to get the car to start and not stall out. This has happened on multiple occasions. I took the car to the dealer and learned that I had a motor with faulty rings and was given a new motor, however this problem has still persisted. The driver side door also accumulates water. Enough water to hear when making a turn.
Additional Notes:
When stopped at a light, the light turned green, the parking break engaged and the car shut off. The car behind me almost rear-ended me. After waiting a minute I put the car in park and tried to start the car again. I had to put the gas pedal to the floor to get the car to start and not stall out. This has happened on multiple occasions. I took the car to the dealer and learned that I had a motor with faulty rings and was given a new motor, however this problem has still persisted. The driver side door also accumulates water. Enough water to hear when making a turn.
Mfg Campaign: 11477883
Recall Date: Aug 5, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When stopped at a light, the light turned green, the parking break engaged and the car shut off. The car behind me almost rear-ended me. After waiting a minute I put the car in park and tried to start the car again. I had to put the gas pedal to the floor to get the car to start and not stall out. This has happened on multiple occasions. I took the car to the dealer and learned that I had a motor with faulty rings and was given a new motor, however this problem has still persisted. The driver side door also accumulates water. Enough water to hear when making a turn.
Corrective Action:
When stopped at a light, the light turned green, the parking break engaged and the car shut off. The car behind me almost rear-ended me. After waiting a minute I put the car in park and tried to start the car again. I had to put the gas pedal to the floor to get the car to start and not stall out. This has happened on multiple occasions. I took the car to the dealer and learned that I had a motor with faulty rings and was given a new motor, however this problem has still persisted. The driver side door also accumulates water. Enough water to hear when making a turn.
Additional Notes:
When stopped at a light, the light turned green, the parking break engaged and the car shut off. The car behind me almost rear-ended me. After waiting a minute I put the car in park and tried to start the car again. I had to put the gas pedal to the floor to get the car to start and not stall out. This has happened on multiple occasions. I took the car to the dealer and learned that I had a motor with faulty rings and was given a new motor, however this problem has still persisted. The driver side door also accumulates water. Enough water to hear when making a turn.
Mfg Campaign: 11477883
Recall Date: Aug 5, 2022
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
When stopped at a light, the light turned green, the parking break engaged and the car shut off. The car behind me almost rear-ended me. After waiting a minute I put the car in park and tried to start the car again. I had to put the gas pedal to the floor to get the car to start and not stall out. This has happened on multiple occasions. I took the car to the dealer and learned that I had a motor with faulty rings and was given a new motor, however this problem has still persisted. The driver side door also accumulates water. Enough water to hear when making a turn.
Corrective Action:
When stopped at a light, the light turned green, the parking break engaged and the car shut off. The car behind me almost rear-ended me. After waiting a minute I put the car in park and tried to start the car again. I had to put the gas pedal to the floor to get the car to start and not stall out. This has happened on multiple occasions. I took the car to the dealer and learned that I had a motor with faulty rings and was given a new motor, however this problem has still persisted. The driver side door also accumulates water. Enough water to hear when making a turn.
Additional Notes:
When stopped at a light, the light turned green, the parking break engaged and the car shut off. The car behind me almost rear-ended me. After waiting a minute I put the car in park and tried to start the car again. I had to put the gas pedal to the floor to get the car to start and not stall out. This has happened on multiple occasions. I took the car to the dealer and learned that I had a motor with faulty rings and was given a new motor, however this problem has still persisted. The driver side door also accumulates water. Enough water to hear when making a turn.
Mfg Campaign: 11477883
Recall Date: Aug 5, 2022
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
The Jeep auto restarted after a sitting at a red light then the car shut off and would not go. The accessory lights were still on and the dashboard indicated the emergency brake was on. Pushed the restart car button but the car did not respond. I manually turned off the emergency break and waited a minute then the car restarted after pushing the button. My safety was put at risk because the light had turned green and the car behind me had started to go. I put my hazard lights on and the car drove around me. Had this happened at a higher speed the car would have ran into the back of me and I'm pregnant so the life of my unborn child would have been put at risk. The problem has not been reproduced. There was no warning that the car was going to experience a problem. After it restarted I checked the battery indicator on the dash board and it was well charged. The only indication that there was a problem during the incident was that the dashboard said emergency break in red.
Corrective Action:
The Jeep auto restarted after a sitting at a red light then the car shut off and would not go. The accessory lights were still on and the dashboard indicated the emergency brake was on. Pushed the restart car button but the car did not respond. I manually turned off the emergency break and waited a minute then the car restarted after pushing the button. My safety was put at risk because the light had turned green and the car behind me had started to go. I put my hazard lights on and the car drove around me. Had this happened at a higher speed the car would have ran into the back of me and I'm pregnant so the life of my unborn child would have been put at risk. The problem has not been reproduced. There was no warning that the car was going to experience a problem. After it restarted I checked the battery indicator on the dash board and it was well charged. The only indication that there was a problem during the incident was that the dashboard said emergency break in red.
Additional Notes:
The Jeep auto restarted after a sitting at a red light then the car shut off and would not go. The accessory lights were still on and the dashboard indicated the emergency brake was on. Pushed the restart car button but the car did not respond. I manually turned off the emergency break and waited a minute then the car restarted after pushing the button. My safety was put at risk because the light had turned green and the car behind me had started to go. I put my hazard lights on and the car drove around me. Had this happened at a higher speed the car would have ran into the back of me and I'm pregnant so the life of my unborn child would have been put at risk. The problem has not been reproduced. There was no warning that the car was going to experience a problem. After it restarted I checked the battery indicator on the dash board and it was well charged. The only indication that there was a problem during the incident was that the dashboard said emergency break in red.
Mfg Campaign: 11477313
Recall Date: Aug 3, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The Jeep auto restarted after a sitting at a red light then the car shut off and would not go. The accessory lights were still on and the dashboard indicated the emergency brake was on. Pushed the restart car button but the car did not respond. I manually turned off the emergency break and waited a minute then the car restarted after pushing the button. My safety was put at risk because the light had turned green and the car behind me had started to go. I put my hazard lights on and the car drove around me. Had this happened at a higher speed the car would have ran into the back of me and I'm pregnant so the life of my unborn child would have been put at risk. The problem has not been reproduced. There was no warning that the car was going to experience a problem. After it restarted I checked the battery indicator on the dash board and it was well charged. The only indication that there was a problem during the incident was that the dashboard said emergency break in red.
Corrective Action:
The Jeep auto restarted after a sitting at a red light then the car shut off and would not go. The accessory lights were still on and the dashboard indicated the emergency brake was on. Pushed the restart car button but the car did not respond. I manually turned off the emergency break and waited a minute then the car restarted after pushing the button. My safety was put at risk because the light had turned green and the car behind me had started to go. I put my hazard lights on and the car drove around me. Had this happened at a higher speed the car would have ran into the back of me and I'm pregnant so the life of my unborn child would have been put at risk. The problem has not been reproduced. There was no warning that the car was going to experience a problem. After it restarted I checked the battery indicator on the dash board and it was well charged. The only indication that there was a problem during the incident was that the dashboard said emergency break in red.
Additional Notes:
The Jeep auto restarted after a sitting at a red light then the car shut off and would not go. The accessory lights were still on and the dashboard indicated the emergency brake was on. Pushed the restart car button but the car did not respond. I manually turned off the emergency break and waited a minute then the car restarted after pushing the button. My safety was put at risk because the light had turned green and the car behind me had started to go. I put my hazard lights on and the car drove around me. Had this happened at a higher speed the car would have ran into the back of me and I'm pregnant so the life of my unborn child would have been put at risk. The problem has not been reproduced. There was no warning that the car was going to experience a problem. After it restarted I checked the battery indicator on the dash board and it was well charged. The only indication that there was a problem during the incident was that the dashboard said emergency break in red.
Mfg Campaign: 11477313
Recall Date: Aug 3, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When stopped the car will engage the emergency break and stall. The car then has difficulty restarting. It will just turn over and over and eventually after letting it sit for a minute, it will restart. The brake light and now the battery light come on. Initally, we thought it may be due to the seat sensor & the car thinking that no one was in it so it was engaging the brake. However, the dealership says the seat sensor is fine. Now it is my understanding this may have to do with the auto start stop and the aux battery not fully charging which causes it to pull power from the main battery. There is no way to permanetly turn off the stop/start. By turning it off temporarily, it causes the aux battery to not charge but if I leave it on my car stalls when stopped. Ive taken it in at least twice when under warranty & they "could not replicate" the issue so it was never fixed. Now it's 3 months out of warranty and is stalling regularly - twice in the last week. They said they may try to get it covered under warranty since Ive brought it in multiple times before but they dont know. It is very unsafe to have the car stall when stopped. Im taking the car in today for them to look at it. Ive spoken to two dealerships and they both told me that this has been an on going problem they have seen on this car recently.
Corrective Action:
When stopped the car will engage the emergency break and stall. The car then has difficulty restarting. It will just turn over and over and eventually after letting it sit for a minute, it will restart. The brake light and now the battery light come on. Initally, we thought it may be due to the seat sensor & the car thinking that no one was in it so it was engaging the brake. However, the dealership says the seat sensor is fine. Now it is my understanding this may have to do with the auto start stop and the aux battery not fully charging which causes it to pull power from the main battery. There is no way to permanetly turn off the stop/start. By turning it off temporarily, it causes the aux battery to not charge but if I leave it on my car stalls when stopped. Ive taken it in at least twice when under warranty & they "could not replicate" the issue so it was never fixed. Now it's 3 months out of warranty and is stalling regularly - twice in the last week. They said they may try to get it covered under warranty since Ive brought it in multiple times before but they dont know. It is very unsafe to have the car stall when stopped. Im taking the car in today for them to look at it. Ive spoken to two dealerships and they both told me that this has been an on going problem they have seen on this car recently.
Additional Notes:
When stopped the car will engage the emergency break and stall. The car then has difficulty restarting. It will just turn over and over and eventually after letting it sit for a minute, it will restart. The brake light and now the battery light come on. Initally, we thought it may be due to the seat sensor & the car thinking that no one was in it so it was engaging the brake. However, the dealership says the seat sensor is fine. Now it is my understanding this may have to do with the auto start stop and the aux battery not fully charging which causes it to pull power from the main battery. There is no way to permanetly turn off the stop/start. By turning it off temporarily, it causes the aux battery to not charge but if I leave it on my car stalls when stopped. Ive taken it in at least twice when under warranty & they "could not replicate" the issue so it was never fixed. Now it's 3 months out of warranty and is stalling regularly - twice in the last week. They said they may try to get it covered under warranty since Ive brought it in multiple times before but they dont know. It is very unsafe to have the car stall when stopped. Im taking the car in today for them to look at it. Ive spoken to two dealerships and they both told me that this has been an on going problem they have seen on this car recently.
Mfg Campaign: 11477141
Recall Date: Aug 2, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
This vehicle was making rubbing noise when cornering at 50-60 mph, and a clunk when accelerating after a coast. The service department found fluid in PTU and the RDM was black, burnt, and full of metal shavings. They recommended to replace PTU, RDM, and some sway bar links. My research online indicates there has been a lot of PTU failures on Cherokees. I was at 61698 miles, just over the 60000 mile warranty and they refused to allow me a good will warranty repair as I was a "second owner". Quoted ~$4000 for repairs. I am a senior citizen, and I don't drive the car aggressively or go 4-wheeling.
Corrective Action:
This vehicle was making rubbing noise when cornering at 50-60 mph, and a clunk when accelerating after a coast. The service department found fluid in PTU and the RDM was black, burnt, and full of metal shavings. They recommended to replace PTU, RDM, and some sway bar links. My research online indicates there has been a lot of PTU failures on Cherokees. I was at 61698 miles, just over the 60000 mile warranty and they refused to allow me a good will warranty repair as I was a "second owner". Quoted ~$4000 for repairs. I am a senior citizen, and I don't drive the car aggressively or go 4-wheeling.
Additional Notes:
This vehicle was making rubbing noise when cornering at 50-60 mph, and a clunk when accelerating after a coast. The service department found fluid in PTU and the RDM was black, burnt, and full of metal shavings. They recommended to replace PTU, RDM, and some sway bar links. My research online indicates there has been a lot of PTU failures on Cherokees. I was at 61698 miles, just over the 60000 mile warranty and they refused to allow me a good will warranty repair as I was a "second owner". Quoted ~$4000 for repairs. I am a senior citizen, and I don't drive the car aggressively or go 4-wheeling.
Mfg Campaign: 11476844
Recall Date: Aug 1, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 40 MPH and accelerating, there was an abnormal sound coming from the vehicle. The vehicle was taken to the dealer and the mechanic updated the transmission control module however, the failure persisted. The manufacturer was contacted and a case was filed. The approximate failure mileage was 20,000.
Corrective Action:
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 40 MPH and accelerating, there was an abnormal sound coming from the vehicle. The vehicle was taken to the dealer and the mechanic updated the transmission control module however, the failure persisted. The manufacturer was contacted and a case was filed. The approximate failure mileage was 20,000.
Additional Notes:
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 40 MPH and accelerating, there was an abnormal sound coming from the vehicle. The vehicle was taken to the dealer and the mechanic updated the transmission control module however, the failure persisted. The manufacturer was contacted and a case was filed. The approximate failure mileage was 20,000.
Mfg Campaign: 11476874
Recall Date: Aug 1, 2022
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Multiple times when moving the Jeep Cherokee in the driveway suddenly the parking brake engages by itself. Parking brake engages when in reverse backing up or after backing up then putting in drive. This happens never touching the emergency brake switch. The emergency engages on its own. I can turn off(disable) the emergency brake after it automatically engages. This has happened multiple times over the last 3 years after new purchase.
Corrective Action:
Multiple times when moving the Jeep Cherokee in the driveway suddenly the parking brake engages by itself. Parking brake engages when in reverse backing up or after backing up then putting in drive. This happens never touching the emergency brake switch. The emergency engages on its own. I can turn off(disable) the emergency brake after it automatically engages. This has happened multiple times over the last 3 years after new purchase.
Additional Notes:
Multiple times when moving the Jeep Cherokee in the driveway suddenly the parking brake engages by itself. Parking brake engages when in reverse backing up or after backing up then putting in drive. This happens never touching the emergency brake switch. The emergency engages on its own. I can turn off(disable) the emergency brake after it automatically engages. This has happened multiple times over the last 3 years after new purchase.
Mfg Campaign: 11476737
Recall Date: Jul 31, 2022
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
While attempting to accelerate from a stop on a slight incline the battery light came on and I was unable to move forward I was in drive pushing the accelerator but rolling backwards and the power steering stopped working. I put the Jeep in park turned it off and restarted but the same thing happened. After the third or fourth try the Jeep resumed normal operation.
Corrective Action:
While attempting to accelerate from a stop on a slight incline the battery light came on and I was unable to move forward I was in drive pushing the accelerator but rolling backwards and the power steering stopped working. I put the Jeep in park turned it off and restarted but the same thing happened. After the third or fourth try the Jeep resumed normal operation.
Additional Notes:
While attempting to accelerate from a stop on a slight incline the battery light came on and I was unable to move forward I was in drive pushing the accelerator but rolling backwards and the power steering stopped working. I put the Jeep in park turned it off and restarted but the same thing happened. After the third or fourth try the Jeep resumed normal operation.
Mfg Campaign: 11476204
Recall Date: Jul 27, 2022
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