Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 01C
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V99
Recall Date: Aug 29, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V63
Recall Date: Jun 13, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V31
Recall Date: Mar 28, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UC4
Recall Date: Dec 20, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UA9
Recall Date: Oct 19, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U86
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U85
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U52
Recall Date: May 25, 2018
Consumer Complaints
1.9K ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The Power Transfer Unit (PTU) failed which rendered the AWD system useless for the vehicle. The car has been in the shop for 6 weeks and will likely be in the shop another at least another three because the PTU is on national backorder. This is the same failure that Jeep recently recalled for the previous year model Jeep Cherokee, but Jeep has not issued a recall on this year model.
Corrective Action:
The Power Transfer Unit (PTU) failed which rendered the AWD system useless for the vehicle. The car has been in the shop for 6 weeks and will likely be in the shop another at least another three because the PTU is on national backorder. This is the same failure that Jeep recently recalled for the previous year model Jeep Cherokee, but Jeep has not issued a recall on this year model.
Additional Notes:
The Power Transfer Unit (PTU) failed which rendered the AWD system useless for the vehicle. The car has been in the shop for 6 weeks and will likely be in the shop another at least another three because the PTU is on national backorder. This is the same failure that Jeep recently recalled for the previous year model Jeep Cherokee, but Jeep has not issued a recall on this year model.
Mfg Campaign: 11560061
Recall Date: Dec 14, 2023
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 50 MPH, the electric power steering was not functioning properly. The contact was able to pull over to the shoulder of the roadway, where the failure persisted. The contact stated that an unknown warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V637000 (Steering) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 40,000.
Corrective Action:
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 50 MPH, the electric power steering was not functioning properly. The contact was able to pull over to the shoulder of the roadway, where the failure persisted. The contact stated that an unknown warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V637000 (Steering) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 40,000.
Additional Notes:
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 50 MPH, the electric power steering was not functioning properly. The contact was able to pull over to the shoulder of the roadway, where the failure persisted. The contact stated that an unknown warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V637000 (Steering) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 40,000.
Mfg Campaign: 11558779
Recall Date: Dec 6, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I purchased a 2019 Jeep Cherokee Latitude Plus brand new from a local dealership. My Jeep now has a little over 30,000 miles on it. I noticed when taking off from a complete stop, I would give my car gas and the vehicle would not respond. I would continue to press the gas pedal down almost to the floorboard hoping to get the vehicle to respond. When the car does respond, the transmission would slam itself into 1st gear and take off. The last time I experienced my car slamming into 1st gear, I was turning onto a busy highway, at night and light rain. When the car did shift into gear it caused me to go into the left lane with cars turning on to the highway from the other side of the road. I was originally turning into the right lane. I almost crossed over into a turning lane with numerous cars waiting to make a left turn onto the street I just pulled out from. I did not have any warning lights on the dashboard to let me know of an issue at any of the times the car was acting up. On numerous other occasions, it feels like the transmission is not shifting correctly while going at various speeds. I would need to let off the gas and then give the car gas again to get it to shift. My dealership’s service department has had my car since November 20, 2023, and I’m being told they have not been able to duplicate the issue. They wanted to know if I wanted to pick up my car. I feel this issue will cause a serious accident which could cause serious injury or death if not detected and fixed.
Corrective Action:
I purchased a 2019 Jeep Cherokee Latitude Plus brand new from a local dealership. My Jeep now has a little over 30,000 miles on it. I noticed when taking off from a complete stop, I would give my car gas and the vehicle would not respond. I would continue to press the gas pedal down almost to the floorboard hoping to get the vehicle to respond. When the car does respond, the transmission would slam itself into 1st gear and take off. The last time I experienced my car slamming into 1st gear, I was turning onto a busy highway, at night and light rain. When the car did shift into gear it caused me to go into the left lane with cars turning on to the highway from the other side of the road. I was originally turning into the right lane. I almost crossed over into a turning lane with numerous cars waiting to make a left turn onto the street I just pulled out from. I did not have any warning lights on the dashboard to let me know of an issue at any of the times the car was acting up. On numerous other occasions, it feels like the transmission is not shifting correctly while going at various speeds. I would need to let off the gas and then give the car gas again to get it to shift. My dealership’s service department has had my car since November 20, 2023, and I’m being told they have not been able to duplicate the issue. They wanted to know if I wanted to pick up my car. I feel this issue will cause a serious accident which could cause serious injury or death if not detected and fixed.
Additional Notes:
I purchased a 2019 Jeep Cherokee Latitude Plus brand new from a local dealership. My Jeep now has a little over 30,000 miles on it. I noticed when taking off from a complete stop, I would give my car gas and the vehicle would not respond. I would continue to press the gas pedal down almost to the floorboard hoping to get the vehicle to respond. When the car does respond, the transmission would slam itself into 1st gear and take off. The last time I experienced my car slamming into 1st gear, I was turning onto a busy highway, at night and light rain. When the car did shift into gear it caused me to go into the left lane with cars turning on to the highway from the other side of the road. I was originally turning into the right lane. I almost crossed over into a turning lane with numerous cars waiting to make a left turn onto the street I just pulled out from. I did not have any warning lights on the dashboard to let me know of an issue at any of the times the car was acting up. On numerous other occasions, it feels like the transmission is not shifting correctly while going at various speeds. I would need to let off the gas and then give the car gas again to get it to shift. My dealership’s service department has had my car since November 20, 2023, and I’m being told they have not been able to duplicate the issue. They wanted to know if I wanted to pick up my car. I feel this issue will cause a serious accident which could cause serious injury or death if not detected and fixed.
Mfg Campaign: 11558861
Recall Date: Dec 6, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
PTU failure. Not being able to shift into 4 wheel drive. Afraid of losing forward power while driving on busy interstate. No longer have the extra safety and control that is available with 4 wheel drive
Corrective Action:
PTU failure. Not being able to shift into 4 wheel drive. Afraid of losing forward power while driving on busy interstate. No longer have the extra safety and control that is available with 4 wheel drive
Additional Notes:
PTU failure. Not being able to shift into 4 wheel drive. Afraid of losing forward power while driving on busy interstate. No longer have the extra safety and control that is available with 4 wheel drive
Mfg Campaign: 11557985
Recall Date: Dec 1, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My "Service 4 Wheel Drive" light went off in my 2019 Jeep Cherokee (Limited) and my local Jeep Dealership informed me that the Power Transfer Unit (PTU) had failed. Moreover, a complete failure of the PTU while driving would be very dangerous so I was lucky for this not to happen. I drive in Philadelphia and rarely have need of the 4WD feature so the part failure is mostly likely due to poor design or manufacturing. The repair cost me over $2600 (the invoice they emailed me before payment is attached). I learned that several previous models of Jeep Cherokees have been recalled due to PTU failures. It is irresponsible on the part of the manufacturer to continue to produce parts that fail on new models especially when failure is so dangerous.
Corrective Action:
My "Service 4 Wheel Drive" light went off in my 2019 Jeep Cherokee (Limited) and my local Jeep Dealership informed me that the Power Transfer Unit (PTU) had failed. Moreover, a complete failure of the PTU while driving would be very dangerous so I was lucky for this not to happen. I drive in Philadelphia and rarely have need of the 4WD feature so the part failure is mostly likely due to poor design or manufacturing. The repair cost me over $2600 (the invoice they emailed me before payment is attached). I learned that several previous models of Jeep Cherokees have been recalled due to PTU failures. It is irresponsible on the part of the manufacturer to continue to produce parts that fail on new models especially when failure is so dangerous.
Additional Notes:
My "Service 4 Wheel Drive" light went off in my 2019 Jeep Cherokee (Limited) and my local Jeep Dealership informed me that the Power Transfer Unit (PTU) had failed. Moreover, a complete failure of the PTU while driving would be very dangerous so I was lucky for this not to happen. I drive in Philadelphia and rarely have need of the 4WD feature so the part failure is mostly likely due to poor design or manufacturing. The repair cost me over $2600 (the invoice they emailed me before payment is attached). I learned that several previous models of Jeep Cherokees have been recalled due to PTU failures. It is irresponsible on the part of the manufacturer to continue to produce parts that fail on new models especially when failure is so dangerous.
Mfg Campaign: 11557666
Recall Date: Nov 30, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
My "Service 4 Wheel Drive" light went off in my 2019 Jeep Cherokee (Limited) and my local Jeep Dealership informed me that the Power Transfer Unit (PTU) had failed. Moreover, a complete failure of the PTU while driving would be very dangerous so I was lucky for this not to happen. I drive in Philadelphia and rarely have need of the 4WD feature so the part failure is mostly likely due to poor design or manufacturing. The repair cost me over $2600 (the invoice they emailed me before payment is attached). I learned that several previous models of Jeep Cherokees have been recalled due to PTU failures. It is irresponsible on the part of the manufacturer to continue to produce parts that fail on new models especially when failure is so dangerous.
Corrective Action:
My "Service 4 Wheel Drive" light went off in my 2019 Jeep Cherokee (Limited) and my local Jeep Dealership informed me that the Power Transfer Unit (PTU) had failed. Moreover, a complete failure of the PTU while driving would be very dangerous so I was lucky for this not to happen. I drive in Philadelphia and rarely have need of the 4WD feature so the part failure is mostly likely due to poor design or manufacturing. The repair cost me over $2600 (the invoice they emailed me before payment is attached). I learned that several previous models of Jeep Cherokees have been recalled due to PTU failures. It is irresponsible on the part of the manufacturer to continue to produce parts that fail on new models especially when failure is so dangerous.
Additional Notes:
My "Service 4 Wheel Drive" light went off in my 2019 Jeep Cherokee (Limited) and my local Jeep Dealership informed me that the Power Transfer Unit (PTU) had failed. Moreover, a complete failure of the PTU while driving would be very dangerous so I was lucky for this not to happen. I drive in Philadelphia and rarely have need of the 4WD feature so the part failure is mostly likely due to poor design or manufacturing. The repair cost me over $2600 (the invoice they emailed me before payment is attached). I learned that several previous models of Jeep Cherokees have been recalled due to PTU failures. It is irresponsible on the part of the manufacturer to continue to produce parts that fail on new models especially when failure is so dangerous.
Mfg Campaign: 11557666
Recall Date: Nov 30, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The SVC4WD light has been turning on. Took it to get a diagnosis and the was told PTU is failing and needs to be replaced. Estimated repair costs are $1320
Corrective Action:
The SVC4WD light has been turning on. Took it to get a diagnosis and the was told PTU is failing and needs to be replaced. Estimated repair costs are $1320
Additional Notes:
The SVC4WD light has been turning on. Took it to get a diagnosis and the was told PTU is failing and needs to be replaced. Estimated repair costs are $1320
Mfg Campaign: 11557761
Recall Date: Nov 30, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Car leaks water especially when parking and braking. Coolant always go low. No help from the dealership. This started with very low mileage. I have on it now 68k and it is low again.
Corrective Action:
Car leaks water especially when parking and braking. Coolant always go low. No help from the dealership. This started with very low mileage. I have on it now 68k and it is low again.
Additional Notes:
Car leaks water especially when parking and braking. Coolant always go low. No help from the dealership. This started with very low mileage. I have on it now 68k and it is low again.
Mfg Campaign: 11557500
Recall Date: Nov 29, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Car leaks water especially when parking and braking. Coolant always go low. No help from the dealership. This started with very low mileage. I have on it now 68k and it is low again.
Corrective Action:
Car leaks water especially when parking and braking. Coolant always go low. No help from the dealership. This started with very low mileage. I have on it now 68k and it is low again.
Additional Notes:
Car leaks water especially when parking and braking. Coolant always go low. No help from the dealership. This started with very low mileage. I have on it now 68k and it is low again.
Mfg Campaign: 11557500
Recall Date: Nov 29, 2023
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Car leaks water especially when parking and braking. Coolant always go low. No help from the dealership. This started with very low mileage. I have on it now 68k and it is low again.
Corrective Action:
Car leaks water especially when parking and braking. Coolant always go low. No help from the dealership. This started with very low mileage. I have on it now 68k and it is low again.
Additional Notes:
Car leaks water especially when parking and braking. Coolant always go low. No help from the dealership. This started with very low mileage. I have on it now 68k and it is low again.
Mfg Campaign: 11557500
Recall Date: Nov 29, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Jeep Cherokee. The contact stated that while her niece was driving at an undisclosed speed, the vehicle lost motive power and was unable to accelerate above 60 MPH. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that there was a misfire in cylinder #2. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V344000 (Engine and Engine Cooling) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 83,000.
Corrective Action:
The contact owns a 2019 Jeep Cherokee. The contact stated that while her niece was driving at an undisclosed speed, the vehicle lost motive power and was unable to accelerate above 60 MPH. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that there was a misfire in cylinder #2. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V344000 (Engine and Engine Cooling) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 83,000.
Additional Notes:
The contact owns a 2019 Jeep Cherokee. The contact stated that while her niece was driving at an undisclosed speed, the vehicle lost motive power and was unable to accelerate above 60 MPH. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that there was a misfire in cylinder #2. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V344000 (Engine and Engine Cooling) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 83,000.
Mfg Campaign: 11557108
Recall Date: Nov 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving on the freeway, the check engine light and came on and the car shut off. Luckily, traffic was light and I attempted to restart the car. It made a loud, whirring noise and stuttered but turned on. The check engine light remained on. I continued on my way home, staying in the right lane. After about 15 minutes the car shut off again. I was able to get it mostly to the shoulder. I attempted to restart it again but it did not restart this time. A police car pushed me off the fwy and I had the car towed home. The dealer was able to check my car a week later. After 2 days, they were not sure of the issue and advised I pick it up and drive it some more. The following day, it shut off while driving again.
Corrective Action:
While driving on the freeway, the check engine light and came on and the car shut off. Luckily, traffic was light and I attempted to restart the car. It made a loud, whirring noise and stuttered but turned on. The check engine light remained on. I continued on my way home, staying in the right lane. After about 15 minutes the car shut off again. I was able to get it mostly to the shoulder. I attempted to restart it again but it did not restart this time. A police car pushed me off the fwy and I had the car towed home. The dealer was able to check my car a week later. After 2 days, they were not sure of the issue and advised I pick it up and drive it some more. The following day, it shut off while driving again.
Additional Notes:
While driving on the freeway, the check engine light and came on and the car shut off. Luckily, traffic was light and I attempted to restart the car. It made a loud, whirring noise and stuttered but turned on. The check engine light remained on. I continued on my way home, staying in the right lane. After about 15 minutes the car shut off again. I was able to get it mostly to the shoulder. I attempted to restart it again but it did not restart this time. A police car pushed me off the fwy and I had the car towed home. The dealer was able to check my car a week later. After 2 days, they were not sure of the issue and advised I pick it up and drive it some more. The following day, it shut off while driving again.
Mfg Campaign: 11556623
Recall Date: Nov 24, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 60 MPH, the contact heard an abnormal sound and the vehicle independently shifted into neutral and then lost power. The contact was able to pull to the side of the road to attempt to restart the vehicle; however, the vehicle failed to restart. No warning light was illuminated. The vehicle was towed back to the residence. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The contact referred to NHTSA Campaign Number: 18V739000 (Power Train). The failure mileage was approximately 71,000.
Corrective Action:
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 60 MPH, the contact heard an abnormal sound and the vehicle independently shifted into neutral and then lost power. The contact was able to pull to the side of the road to attempt to restart the vehicle; however, the vehicle failed to restart. No warning light was illuminated. The vehicle was towed back to the residence. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The contact referred to NHTSA Campaign Number: 18V739000 (Power Train). The failure mileage was approximately 71,000.
Additional Notes:
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 60 MPH, the contact heard an abnormal sound and the vehicle independently shifted into neutral and then lost power. The contact was able to pull to the side of the road to attempt to restart the vehicle; however, the vehicle failed to restart. No warning light was illuminated. The vehicle was towed back to the residence. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The contact referred to NHTSA Campaign Number: 18V739000 (Power Train). The failure mileage was approximately 71,000.
Mfg Campaign: 11556285
Recall Date: Nov 21, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Right Rear brake caliper fail causing damaged rotor. Replaced all rear brake components and the service portion of the system dont work. All lights on. Shop is at a loss. Im at a loss why at 45k miles my rear brakes are junk and not being able to repair them.
Corrective Action:
Right Rear brake caliper fail causing damaged rotor. Replaced all rear brake components and the service portion of the system dont work. All lights on. Shop is at a loss. Im at a loss why at 45k miles my rear brakes are junk and not being able to repair them.
Additional Notes:
Right Rear brake caliper fail causing damaged rotor. Replaced all rear brake components and the service portion of the system dont work. All lights on. Shop is at a loss. Im at a loss why at 45k miles my rear brakes are junk and not being able to repair them.
Mfg Campaign: 11556028
Recall Date: Nov 20, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Jeep Cherokee. The contact stated while driving approximately 50 MPH, the transmission erroneously shifted from 4WD to 2WD, and the vehicle would no longer accelerate while depressing the accelerator pedal. After pulling off the roadway and restarting the vehicle, the vehicle remained in 2WD with the check engine warning light illuminated. The contact stated that later while driving at an undisclosed speed, the transmission control module (TCM) message displayed. On another occasion while driving approximately 25 MPH, the transmission message displayed, and the transmission erroneously shifted to reverse, and the vehicle would only operate in reverse. The vehicle was towed to the local mechanic who was unable to determine the cause of the failure. The manufacturer and local dealer were notified of the failure. The failure mileage was 36,000.
Corrective Action:
The contact owns a 2019 Jeep Cherokee. The contact stated while driving approximately 50 MPH, the transmission erroneously shifted from 4WD to 2WD, and the vehicle would no longer accelerate while depressing the accelerator pedal. After pulling off the roadway and restarting the vehicle, the vehicle remained in 2WD with the check engine warning light illuminated. The contact stated that later while driving at an undisclosed speed, the transmission control module (TCM) message displayed. On another occasion while driving approximately 25 MPH, the transmission message displayed, and the transmission erroneously shifted to reverse, and the vehicle would only operate in reverse. The vehicle was towed to the local mechanic who was unable to determine the cause of the failure. The manufacturer and local dealer were notified of the failure. The failure mileage was 36,000.
Additional Notes:
The contact owns a 2019 Jeep Cherokee. The contact stated while driving approximately 50 MPH, the transmission erroneously shifted from 4WD to 2WD, and the vehicle would no longer accelerate while depressing the accelerator pedal. After pulling off the roadway and restarting the vehicle, the vehicle remained in 2WD with the check engine warning light illuminated. The contact stated that later while driving at an undisclosed speed, the transmission control module (TCM) message displayed. On another occasion while driving approximately 25 MPH, the transmission message displayed, and the transmission erroneously shifted to reverse, and the vehicle would only operate in reverse. The vehicle was towed to the local mechanic who was unable to determine the cause of the failure. The manufacturer and local dealer were notified of the failure. The failure mileage was 36,000.
Mfg Campaign: 11555624
Recall Date: Nov 17, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2019 Jeep Cherokee PTU failed.
Corrective Action:
2019 Jeep Cherokee PTU failed.
Additional Notes:
2019 Jeep Cherokee PTU failed.
Mfg Campaign: 11554124
Recall Date: Nov 8, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Jeep touchscreen delaminating. 2019 Cherokee. GPS randomly changes,phone calls with connect randomly made. Seat and radio settings change on their own.
Corrective Action:
Jeep touchscreen delaminating. 2019 Cherokee. GPS randomly changes,phone calls with connect randomly made. Seat and radio settings change on their own.
Additional Notes:
Jeep touchscreen delaminating. 2019 Cherokee. GPS randomly changes,phone calls with connect randomly made. Seat and radio settings change on their own.
Mfg Campaign: 11553931
Recall Date: Nov 7, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Stopped car at red light. Car died. Totally. Engine cut out. Brakes failed, no steering. Tried to restart multiple times. Luckily light was on a decline. Ended up putting it in N and drifting through intersection and into parking lot. Again, no steering, no brakes. Very frightening. When turning key initially after stall, lights on instrument panel lit up but no engine start. By the time I got into the lot, not even lights. Totally dead. Had it towed to dealer. No idea what's wrong. VIN says no unrepaired recalls but this sounds an awful lot like the " engine stall" recall for 2.4L engines. Bought used with 5k miles. Wondering now if this issue was previously " fixed" and is recurring, if it can be permanently fixed or is an unsafe vehicle. I'm [XXX] and transport 2 grandchildren under 8. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Stopped car at red light. Car died. Totally. Engine cut out. Brakes failed, no steering. Tried to restart multiple times. Luckily light was on a decline. Ended up putting it in N and drifting through intersection and into parking lot. Again, no steering, no brakes. Very frightening. When turning key initially after stall, lights on instrument panel lit up but no engine start. By the time I got into the lot, not even lights. Totally dead. Had it towed to dealer. No idea what's wrong. VIN says no unrepaired recalls but this sounds an awful lot like the " engine stall" recall for 2.4L engines. Bought used with 5k miles. Wondering now if this issue was previously " fixed" and is recurring, if it can be permanently fixed or is an unsafe vehicle. I'm [XXX] and transport 2 grandchildren under 8. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Stopped car at red light. Car died. Totally. Engine cut out. Brakes failed, no steering. Tried to restart multiple times. Luckily light was on a decline. Ended up putting it in N and drifting through intersection and into parking lot. Again, no steering, no brakes. Very frightening. When turning key initially after stall, lights on instrument panel lit up but no engine start. By the time I got into the lot, not even lights. Totally dead. Had it towed to dealer. No idea what's wrong. VIN says no unrepaired recalls but this sounds an awful lot like the " engine stall" recall for 2.4L engines. Bought used with 5k miles. Wondering now if this issue was previously " fixed" and is recurring, if it can be permanently fixed or is an unsafe vehicle. I'm [XXX] and transport 2 grandchildren under 8. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11553608
Recall Date: Nov 4, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Stopped car at red light. Car died. Totally. Engine cut out. Brakes failed, no steering. Tried to restart multiple times. Luckily light was on a decline. Ended up putting it in N and drifting through intersection and into parking lot. Again, no steering, no brakes. Very frightening. When turning key initially after stall, lights on instrument panel lit up but no engine start. By the time I got into the lot, not even lights. Totally dead. Had it towed to dealer. No idea what's wrong. VIN says no unrepaired recalls but this sounds an awful lot like the " engine stall" recall for 2.4L engines. Bought used with 5k miles. Wondering now if this issue was previously " fixed" and is recurring, if it can be permanently fixed or is an unsafe vehicle. I'm [XXX] and transport 2 grandchildren under 8. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Stopped car at red light. Car died. Totally. Engine cut out. Brakes failed, no steering. Tried to restart multiple times. Luckily light was on a decline. Ended up putting it in N and drifting through intersection and into parking lot. Again, no steering, no brakes. Very frightening. When turning key initially after stall, lights on instrument panel lit up but no engine start. By the time I got into the lot, not even lights. Totally dead. Had it towed to dealer. No idea what's wrong. VIN says no unrepaired recalls but this sounds an awful lot like the " engine stall" recall for 2.4L engines. Bought used with 5k miles. Wondering now if this issue was previously " fixed" and is recurring, if it can be permanently fixed or is an unsafe vehicle. I'm [XXX] and transport 2 grandchildren under 8. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Stopped car at red light. Car died. Totally. Engine cut out. Brakes failed, no steering. Tried to restart multiple times. Luckily light was on a decline. Ended up putting it in N and drifting through intersection and into parking lot. Again, no steering, no brakes. Very frightening. When turning key initially after stall, lights on instrument panel lit up but no engine start. By the time I got into the lot, not even lights. Totally dead. Had it towed to dealer. No idea what's wrong. VIN says no unrepaired recalls but this sounds an awful lot like the " engine stall" recall for 2.4L engines. Bought used with 5k miles. Wondering now if this issue was previously " fixed" and is recurring, if it can be permanently fixed or is an unsafe vehicle. I'm [XXX] and transport 2 grandchildren under 8. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11553608
Recall Date: Nov 4, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Stopped car at red light. Car died. Totally. Engine cut out. Brakes failed, no steering. Tried to restart multiple times. Luckily light was on a decline. Ended up putting it in N and drifting through intersection and into parking lot. Again, no steering, no brakes. Very frightening. When turning key initially after stall, lights on instrument panel lit up but no engine start. By the time I got into the lot, not even lights. Totally dead. Had it towed to dealer. No idea what's wrong. VIN says no unrepaired recalls but this sounds an awful lot like the " engine stall" recall for 2.4L engines. Bought used with 5k miles. Wondering now if this issue was previously " fixed" and is recurring, if it can be permanently fixed or is an unsafe vehicle. I'm [XXX] and transport 2 grandchildren under 8. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Stopped car at red light. Car died. Totally. Engine cut out. Brakes failed, no steering. Tried to restart multiple times. Luckily light was on a decline. Ended up putting it in N and drifting through intersection and into parking lot. Again, no steering, no brakes. Very frightening. When turning key initially after stall, lights on instrument panel lit up but no engine start. By the time I got into the lot, not even lights. Totally dead. Had it towed to dealer. No idea what's wrong. VIN says no unrepaired recalls but this sounds an awful lot like the " engine stall" recall for 2.4L engines. Bought used with 5k miles. Wondering now if this issue was previously " fixed" and is recurring, if it can be permanently fixed or is an unsafe vehicle. I'm [XXX] and transport 2 grandchildren under 8. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Stopped car at red light. Car died. Totally. Engine cut out. Brakes failed, no steering. Tried to restart multiple times. Luckily light was on a decline. Ended up putting it in N and drifting through intersection and into parking lot. Again, no steering, no brakes. Very frightening. When turning key initially after stall, lights on instrument panel lit up but no engine start. By the time I got into the lot, not even lights. Totally dead. Had it towed to dealer. No idea what's wrong. VIN says no unrepaired recalls but this sounds an awful lot like the " engine stall" recall for 2.4L engines. Bought used with 5k miles. Wondering now if this issue was previously " fixed" and is recurring, if it can be permanently fixed or is an unsafe vehicle. I'm [XXX] and transport 2 grandchildren under 8. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11553608
Recall Date: Nov 4, 2023
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
Recent Articles
Jeep Grand Cherokee Head Restraint Problem
Chrysler (FCA US, LLC) has announced a safety issue affecting certain 2023–2024 Jeep Grand Ch ...
Aug 1, 2025Fuel Injector Problem: 2021-2024 Ford Bronco Sport and 2020-2022 Ford Escape
If you own a 2021-2024 Ford Bronco Sport or 2020-2022 Ford Escape equipped with a 1.5L Dragon GTDI e ...
Jul 28, 2025Airbag Problem Affects 2022-2025 Chrysler Pacifica and Voyager Vehicles
If you own a Chrysler Pacifica or Voyager, your vehicle may be equipped with defective side curtain ...
Jul 24, 2025