Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 01C
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 45A
Recall Date: Apr 27, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W47
Recall Date: Jun 11, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Jeep Cherokee vehicles. The tire and rim size information required to be on the Certification label was omitted during manufacturing, which may result in an incorrect tire and rim combination being installed on the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T53
Recall Date: Aug 31, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Cherokee vehicles manufactured October 13, 2016, to October 17, 2016. Improper welds on the driver's knee air bag inflator may prevent the air bag from properly inflating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S84
Recall Date: Nov 2, 2016
Consumer Complaints
1.8K ComplaintsChrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SERVICE SHIFTER LIGHT CAME ON AND GEAR SHIFT LIGHTS ARE ALL RED,P,R,N,D. HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T68742_DS990296
Corrective Action:
SERVICE SHIFTER LIGHT CAME ON AND GEAR SHIFT LIGHTS ARE ALL RED,P,R,N,D. HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T68742_DS990296
Additional Notes:
SERVICE SHIFTER LIGHT CAME ON AND GEAR SHIFT LIGHTS ARE ALL RED,P,R,N,D. HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T68742_DS990296
Mfg Campaign: 11342461
Recall Date: Jul 31, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THIS JEEP CHEROKEES OIL IS EVAPORATING CAUSING MY CAR TO CUT OFF IN THE MIDDLE OF THE HIGH WAY. I CHECK MY OIL EVERY OTHER DAY. MY OIL EVAPORATES WHILE DRIVING I HAVE HAD THE CAR CHECKED FOR OIL LEAKS 5 TIMES. THIS VEHICLE ALSO CUTS OFF AND SAY SHIFTER AND I HAVE TO PULL OVER TURN THE VEHICLE OFF LET SIT FOR 5 MINUTES THEN RESTART. I HAVE ALSO HAD TO GET A TUNE UP AT 50000 MILES DUE TO MANUFACTURAL DEFECT ACCORDING TO MY MECHANIC AN ALERT SHOWED THEM WHAT WAS WRONG. I HAVE ALMOST BEEN STRUCK BY OTHER VEHICLES WHILE I AM TRYING TO GET OVER LANES TO PULL ON THE SIDE OF THE ROAD. THIS IS A SAFETY ISSUE SO MUCH SO I WILL NOT DRIVE WITH MY GROWN CHILDREN AND DEFINITLY NOT MY GRANDCHILDREN.
Corrective Action:
THIS JEEP CHEROKEES OIL IS EVAPORATING CAUSING MY CAR TO CUT OFF IN THE MIDDLE OF THE HIGH WAY. I CHECK MY OIL EVERY OTHER DAY. MY OIL EVAPORATES WHILE DRIVING I HAVE HAD THE CAR CHECKED FOR OIL LEAKS 5 TIMES. THIS VEHICLE ALSO CUTS OFF AND SAY SHIFTER AND I HAVE TO PULL OVER TURN THE VEHICLE OFF LET SIT FOR 5 MINUTES THEN RESTART. I HAVE ALSO HAD TO GET A TUNE UP AT 50000 MILES DUE TO MANUFACTURAL DEFECT ACCORDING TO MY MECHANIC AN ALERT SHOWED THEM WHAT WAS WRONG. I HAVE ALMOST BEEN STRUCK BY OTHER VEHICLES WHILE I AM TRYING TO GET OVER LANES TO PULL ON THE SIDE OF THE ROAD. THIS IS A SAFETY ISSUE SO MUCH SO I WILL NOT DRIVE WITH MY GROWN CHILDREN AND DEFINITLY NOT MY GRANDCHILDREN.
Additional Notes:
THIS JEEP CHEROKEES OIL IS EVAPORATING CAUSING MY CAR TO CUT OFF IN THE MIDDLE OF THE HIGH WAY. I CHECK MY OIL EVERY OTHER DAY. MY OIL EVAPORATES WHILE DRIVING I HAVE HAD THE CAR CHECKED FOR OIL LEAKS 5 TIMES. THIS VEHICLE ALSO CUTS OFF AND SAY SHIFTER AND I HAVE TO PULL OVER TURN THE VEHICLE OFF LET SIT FOR 5 MINUTES THEN RESTART. I HAVE ALSO HAD TO GET A TUNE UP AT 50000 MILES DUE TO MANUFACTURAL DEFECT ACCORDING TO MY MECHANIC AN ALERT SHOWED THEM WHAT WAS WRONG. I HAVE ALMOST BEEN STRUCK BY OTHER VEHICLES WHILE I AM TRYING TO GET OVER LANES TO PULL ON THE SIDE OF THE ROAD. THIS IS A SAFETY ISSUE SO MUCH SO I WILL NOT DRIVE WITH MY GROWN CHILDREN AND DEFINITLY NOT MY GRANDCHILDREN.
Mfg Campaign: 11342415
Recall Date: Jul 30, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THIS JEEP CHEROKEES OIL IS EVAPORATING CAUSING MY CAR TO CUT OFF IN THE MIDDLE OF THE HIGH WAY. I CHECK MY OIL EVERY OTHER DAY. MY OIL EVAPORATES WHILE DRIVING I HAVE HAD THE CAR CHECKED FOR OIL LEAKS 5 TIMES. THIS VEHICLE ALSO CUTS OFF AND SAY SHIFTER AND I HAVE TO PULL OVER TURN THE VEHICLE OFF LET SIT FOR 5 MINUTES THEN RESTART. I HAVE ALSO HAD TO GET A TUNE UP AT 50000 MILES DUE TO MANUFACTURAL DEFECT ACCORDING TO MY MECHANIC AN ALERT SHOWED THEM WHAT WAS WRONG. I HAVE ALMOST BEEN STRUCK BY OTHER VEHICLES WHILE I AM TRYING TO GET OVER LANES TO PULL ON THE SIDE OF THE ROAD. THIS IS A SAFETY ISSUE SO MUCH SO I WILL NOT DRIVE WITH MY GROWN CHILDREN AND DEFINITLY NOT MY GRANDCHILDREN.
Corrective Action:
THIS JEEP CHEROKEES OIL IS EVAPORATING CAUSING MY CAR TO CUT OFF IN THE MIDDLE OF THE HIGH WAY. I CHECK MY OIL EVERY OTHER DAY. MY OIL EVAPORATES WHILE DRIVING I HAVE HAD THE CAR CHECKED FOR OIL LEAKS 5 TIMES. THIS VEHICLE ALSO CUTS OFF AND SAY SHIFTER AND I HAVE TO PULL OVER TURN THE VEHICLE OFF LET SIT FOR 5 MINUTES THEN RESTART. I HAVE ALSO HAD TO GET A TUNE UP AT 50000 MILES DUE TO MANUFACTURAL DEFECT ACCORDING TO MY MECHANIC AN ALERT SHOWED THEM WHAT WAS WRONG. I HAVE ALMOST BEEN STRUCK BY OTHER VEHICLES WHILE I AM TRYING TO GET OVER LANES TO PULL ON THE SIDE OF THE ROAD. THIS IS A SAFETY ISSUE SO MUCH SO I WILL NOT DRIVE WITH MY GROWN CHILDREN AND DEFINITLY NOT MY GRANDCHILDREN.
Additional Notes:
THIS JEEP CHEROKEES OIL IS EVAPORATING CAUSING MY CAR TO CUT OFF IN THE MIDDLE OF THE HIGH WAY. I CHECK MY OIL EVERY OTHER DAY. MY OIL EVAPORATES WHILE DRIVING I HAVE HAD THE CAR CHECKED FOR OIL LEAKS 5 TIMES. THIS VEHICLE ALSO CUTS OFF AND SAY SHIFTER AND I HAVE TO PULL OVER TURN THE VEHICLE OFF LET SIT FOR 5 MINUTES THEN RESTART. I HAVE ALSO HAD TO GET A TUNE UP AT 50000 MILES DUE TO MANUFACTURAL DEFECT ACCORDING TO MY MECHANIC AN ALERT SHOWED THEM WHAT WAS WRONG. I HAVE ALMOST BEEN STRUCK BY OTHER VEHICLES WHILE I AM TRYING TO GET OVER LANES TO PULL ON THE SIDE OF THE ROAD. THIS IS A SAFETY ISSUE SO MUCH SO I WILL NOT DRIVE WITH MY GROWN CHILDREN AND DEFINITLY NOT MY GRANDCHILDREN.
Mfg Campaign: 11342415
Recall Date: Jul 30, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY KEEP IS NOT EVEN AT 30.000 AND THE SERVICE SHIFTER LIGHT CAME ON. I WENT TO TURN IT ON FROM THE PARKING LOT AND THAT'S WHEN I NOTICED IT.
Corrective Action:
MY KEEP IS NOT EVEN AT 30.000 AND THE SERVICE SHIFTER LIGHT CAME ON. I WENT TO TURN IT ON FROM THE PARKING LOT AND THAT'S WHEN I NOTICED IT.
Additional Notes:
MY KEEP IS NOT EVEN AT 30.000 AND THE SERVICE SHIFTER LIGHT CAME ON. I WENT TO TURN IT ON FROM THE PARKING LOT AND THAT'S WHEN I NOTICED IT.
Mfg Campaign: 11341977
Recall Date: Jul 29, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE HESITATED WHILE STOPPED AT A STOP SIGN. THE SERVICE SHIFT LIGHT ILLUMINATED. THE CONTACT RESTARTED THE VEHICLE AND THE LIGHT DISAPPEARED. THE CONTACT SCHEDULED AN APPOINTMENT WITH UPSTATE AUTO SERVICE & BODY WORKS (469 BROADWAY, SARANAC LAKE, NY 12983 518-891-1211). THE CONTACT WAS INFORMED THAT THE PIN TENSION IN THE SHIFTER NEEDED TO BE RESET AND SECURELY ATTACHED TO THE TRANSMISSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 59,900.
Corrective Action:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE HESITATED WHILE STOPPED AT A STOP SIGN. THE SERVICE SHIFT LIGHT ILLUMINATED. THE CONTACT RESTARTED THE VEHICLE AND THE LIGHT DISAPPEARED. THE CONTACT SCHEDULED AN APPOINTMENT WITH UPSTATE AUTO SERVICE & BODY WORKS (469 BROADWAY, SARANAC LAKE, NY 12983 518-891-1211). THE CONTACT WAS INFORMED THAT THE PIN TENSION IN THE SHIFTER NEEDED TO BE RESET AND SECURELY ATTACHED TO THE TRANSMISSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 59,900.
Additional Notes:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE HESITATED WHILE STOPPED AT A STOP SIGN. THE SERVICE SHIFT LIGHT ILLUMINATED. THE CONTACT RESTARTED THE VEHICLE AND THE LIGHT DISAPPEARED. THE CONTACT SCHEDULED AN APPOINTMENT WITH UPSTATE AUTO SERVICE & BODY WORKS (469 BROADWAY, SARANAC LAKE, NY 12983 518-891-1211). THE CONTACT WAS INFORMED THAT THE PIN TENSION IN THE SHIFTER NEEDED TO BE RESET AND SECURELY ATTACHED TO THE TRANSMISSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 59,900.
Mfg Campaign: 11341896
Recall Date: Jul 28, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ON A RECURRING BASIS, THE DASHBOARD LIGHTS UP WITH A "SERVICE SHIFTER NOW" MESSAGE AND ALL LIGHTS ON THE GEAR SHIFT ARE ILLUMINATED. AFTER A RESTART, THE LIGHTS GO AWAY AND THE CAR RESUMES NORMAL FUNCTIONALITY. THIS HAS HAPPENED MULTIPLE TIMES OVER THE PAST 6-8 MONTHS.
Corrective Action:
ON A RECURRING BASIS, THE DASHBOARD LIGHTS UP WITH A "SERVICE SHIFTER NOW" MESSAGE AND ALL LIGHTS ON THE GEAR SHIFT ARE ILLUMINATED. AFTER A RESTART, THE LIGHTS GO AWAY AND THE CAR RESUMES NORMAL FUNCTIONALITY. THIS HAS HAPPENED MULTIPLE TIMES OVER THE PAST 6-8 MONTHS.
Additional Notes:
ON A RECURRING BASIS, THE DASHBOARD LIGHTS UP WITH A "SERVICE SHIFTER NOW" MESSAGE AND ALL LIGHTS ON THE GEAR SHIFT ARE ILLUMINATED. AFTER A RESTART, THE LIGHTS GO AWAY AND THE CAR RESUMES NORMAL FUNCTIONALITY. THIS HAS HAPPENED MULTIPLE TIMES OVER THE PAST 6-8 MONTHS.
Mfg Campaign: 11341606
Recall Date: Jul 27, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
ON A RECURRING BASIS, THE DASHBOARD LIGHTS UP WITH A "SERVICE SHIFTER NOW" MESSAGE AND ALL LIGHTS ON THE GEAR SHIFT ARE ILLUMINATED. AFTER A RESTART, THE LIGHTS GO AWAY AND THE CAR RESUMES NORMAL FUNCTIONALITY. THIS HAS HAPPENED MULTIPLE TIMES OVER THE PAST 6-8 MONTHS.
Corrective Action:
ON A RECURRING BASIS, THE DASHBOARD LIGHTS UP WITH A "SERVICE SHIFTER NOW" MESSAGE AND ALL LIGHTS ON THE GEAR SHIFT ARE ILLUMINATED. AFTER A RESTART, THE LIGHTS GO AWAY AND THE CAR RESUMES NORMAL FUNCTIONALITY. THIS HAS HAPPENED MULTIPLE TIMES OVER THE PAST 6-8 MONTHS.
Additional Notes:
ON A RECURRING BASIS, THE DASHBOARD LIGHTS UP WITH A "SERVICE SHIFTER NOW" MESSAGE AND ALL LIGHTS ON THE GEAR SHIFT ARE ILLUMINATED. AFTER A RESTART, THE LIGHTS GO AWAY AND THE CAR RESUMES NORMAL FUNCTIONALITY. THIS HAS HAPPENED MULTIPLE TIMES OVER THE PAST 6-8 MONTHS.
Mfg Campaign: 11341606
Recall Date: Jul 27, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT SEVERAL UNKNOWN WARNING LIGHTS BECAME ILLUMINATED WHILE ATTEMPTING TO START THE VEHICLE. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED AND THE ENGINE STALLED AND THE STEERING WHEEL CEASED. THE CONTACT STATED THE VEHICLE COASTED TO CURB. THE CONTACT RESTARTED THE VEHICLE AND DROVE TO HER DESTINATION. THE VEHICLE WAS TAKEN TO MILTON RUBEN CHRYSLER DODGE JEEP RAM LOCATED AT 3508 WASHINGTON RD, AUGUSTA, GA 30907, (762) 224-5967, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BEZEL NEEDED TO BE REWIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 11,667.*DT CONSUMER STATED THERE IS A LOSS OF CONTROL WHEN VEHICLE IS DRIVEN.*JB
Corrective Action:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT SEVERAL UNKNOWN WARNING LIGHTS BECAME ILLUMINATED WHILE ATTEMPTING TO START THE VEHICLE. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED AND THE ENGINE STALLED AND THE STEERING WHEEL CEASED. THE CONTACT STATED THE VEHICLE COASTED TO CURB. THE CONTACT RESTARTED THE VEHICLE AND DROVE TO HER DESTINATION. THE VEHICLE WAS TAKEN TO MILTON RUBEN CHRYSLER DODGE JEEP RAM LOCATED AT 3508 WASHINGTON RD, AUGUSTA, GA 30907, (762) 224-5967, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BEZEL NEEDED TO BE REWIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 11,667.*DT CONSUMER STATED THERE IS A LOSS OF CONTROL WHEN VEHICLE IS DRIVEN.*JB
Additional Notes:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT SEVERAL UNKNOWN WARNING LIGHTS BECAME ILLUMINATED WHILE ATTEMPTING TO START THE VEHICLE. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED AND THE ENGINE STALLED AND THE STEERING WHEEL CEASED. THE CONTACT STATED THE VEHICLE COASTED TO CURB. THE CONTACT RESTARTED THE VEHICLE AND DROVE TO HER DESTINATION. THE VEHICLE WAS TAKEN TO MILTON RUBEN CHRYSLER DODGE JEEP RAM LOCATED AT 3508 WASHINGTON RD, AUGUSTA, GA 30907, (762) 224-5967, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BEZEL NEEDED TO BE REWIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 11,667.*DT CONSUMER STATED THERE IS A LOSS OF CONTROL WHEN VEHICLE IS DRIVEN.*JB
Mfg Campaign: 11341659
Recall Date: Jul 27, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE DRIVING 40 -50 MPH ON HIGHWAY 89 IN FLAGSTAFF, AZ I NOTICED A DASH MESSAGE STATING THAT THE SPEED WAS TOO HIGH TO SHIFT INTO 4 WHEEL LOW, ABOUT A MINUTE LATER I NOTICED A DASH MESSAGE THAT STATED THE DIFFERENTIAL LOCK COULD NOT OCCUR AND I NOTICED THAT THE 4 WHEEL LOW BUTTON WAS FLASHING RED. A MINUTE LATER DASH MESSAGE 4 WHEEL LOW WAS CANCELED AND THE 4 WHEEL LOW LIGHT STOPPED FLASHING. I STOPPED AT ABOUT 3 LIGHTS ABOUT 1 MILE APART. ON THE 3RD LIGHT I HAD TO TURN LEFT AND MERGE INTO ONCOMING TRAFFIC BEFORE ENTERING INTERSTATE 40. AS I BEGAN TO ACCELERATE THE TRANSMISSION BUCKED SEVERAL TIMES AND THEN AS I MOVED IN FRONT OF ON COMING TRAFFIC THE DRIVE SYSTEM DISENGAGED AND THE ENGINE REVVED. THERE WAS NO DASH MESSAGE NOR WERE THERE ANY TRANS AXLE LIGHTS FLASHING. AS I COASTED TO A STOP TRAFFIC WAS PILING UP BEHIND ME. I PLACED THE THE TRANSMISSION INTO NEUTRAL AND THEN BACK INTO DRIVE, BUT IT DID NOT ENGAGE. AS I WAS ALMOST STOPPED, I HIT THE BRAKES AND STOPPED, THEN TURNED THE ENGINE OFF AND PLACED THE TRANSMISSION INTO PARK. I THEN RESTARTED THE ENGINE AND IT SHUT OFF, SO I STARTED IT AGAIN AND PLACED THE TRANSMISSION INTO DRIVE AND IT ENGAGED. I TOOK THE VEHICLE TO THE DEALER AND THEY STATED THERE WAS NOTHING THEY NOTICED OR COULD DO. ALTHOUGH I DID NOT THINK I HAD PRESSED THE 4 WHEEL LOW BUTTON, I CONSIDERED THAT I MAY HAVE INADVERTENTLY, SO AFTER LEAVING THE DEALERSHIP I TESTED TO SEE IF I COULD CREATE THE SAME CONDITION AND I COULD NOT. I ALSO NOTICED THAT THE BUTTONS FOR THE TRANS AXLE WERE NOT EASY TO PUSH INADVERTENTLY. ALSO, WHEN PUSHED THE LIGHTS ON THE BUTTONS WOULD FLASH YELLOW AND NOT RED. THIS TRANSMISSION HAS BEEN SLOW TO ENGAGE AND BUCK AT TIMES SINCE NEW. IT ALSO GOES INTO NEUTRAL WHEN TRYING TO DOWNSHIFT BEFORE SHIFTING TO A LOWER GEAR ON DOWN SLOPES. I AM WORRIED THAT IT COULD BE DANGEROUS IF THIS CONDITION OCCURS AGAIN AT THE WRONG TIME.
Corrective Action:
WHILE DRIVING 40 -50 MPH ON HIGHWAY 89 IN FLAGSTAFF, AZ I NOTICED A DASH MESSAGE STATING THAT THE SPEED WAS TOO HIGH TO SHIFT INTO 4 WHEEL LOW, ABOUT A MINUTE LATER I NOTICED A DASH MESSAGE THAT STATED THE DIFFERENTIAL LOCK COULD NOT OCCUR AND I NOTICED THAT THE 4 WHEEL LOW BUTTON WAS FLASHING RED. A MINUTE LATER DASH MESSAGE 4 WHEEL LOW WAS CANCELED AND THE 4 WHEEL LOW LIGHT STOPPED FLASHING. I STOPPED AT ABOUT 3 LIGHTS ABOUT 1 MILE APART. ON THE 3RD LIGHT I HAD TO TURN LEFT AND MERGE INTO ONCOMING TRAFFIC BEFORE ENTERING INTERSTATE 40. AS I BEGAN TO ACCELERATE THE TRANSMISSION BUCKED SEVERAL TIMES AND THEN AS I MOVED IN FRONT OF ON COMING TRAFFIC THE DRIVE SYSTEM DISENGAGED AND THE ENGINE REVVED. THERE WAS NO DASH MESSAGE NOR WERE THERE ANY TRANS AXLE LIGHTS FLASHING. AS I COASTED TO A STOP TRAFFIC WAS PILING UP BEHIND ME. I PLACED THE THE TRANSMISSION INTO NEUTRAL AND THEN BACK INTO DRIVE, BUT IT DID NOT ENGAGE. AS I WAS ALMOST STOPPED, I HIT THE BRAKES AND STOPPED, THEN TURNED THE ENGINE OFF AND PLACED THE TRANSMISSION INTO PARK. I THEN RESTARTED THE ENGINE AND IT SHUT OFF, SO I STARTED IT AGAIN AND PLACED THE TRANSMISSION INTO DRIVE AND IT ENGAGED. I TOOK THE VEHICLE TO THE DEALER AND THEY STATED THERE WAS NOTHING THEY NOTICED OR COULD DO. ALTHOUGH I DID NOT THINK I HAD PRESSED THE 4 WHEEL LOW BUTTON, I CONSIDERED THAT I MAY HAVE INADVERTENTLY, SO AFTER LEAVING THE DEALERSHIP I TESTED TO SEE IF I COULD CREATE THE SAME CONDITION AND I COULD NOT. I ALSO NOTICED THAT THE BUTTONS FOR THE TRANS AXLE WERE NOT EASY TO PUSH INADVERTENTLY. ALSO, WHEN PUSHED THE LIGHTS ON THE BUTTONS WOULD FLASH YELLOW AND NOT RED. THIS TRANSMISSION HAS BEEN SLOW TO ENGAGE AND BUCK AT TIMES SINCE NEW. IT ALSO GOES INTO NEUTRAL WHEN TRYING TO DOWNSHIFT BEFORE SHIFTING TO A LOWER GEAR ON DOWN SLOPES. I AM WORRIED THAT IT COULD BE DANGEROUS IF THIS CONDITION OCCURS AGAIN AT THE WRONG TIME.
Additional Notes:
WHILE DRIVING 40 -50 MPH ON HIGHWAY 89 IN FLAGSTAFF, AZ I NOTICED A DASH MESSAGE STATING THAT THE SPEED WAS TOO HIGH TO SHIFT INTO 4 WHEEL LOW, ABOUT A MINUTE LATER I NOTICED A DASH MESSAGE THAT STATED THE DIFFERENTIAL LOCK COULD NOT OCCUR AND I NOTICED THAT THE 4 WHEEL LOW BUTTON WAS FLASHING RED. A MINUTE LATER DASH MESSAGE 4 WHEEL LOW WAS CANCELED AND THE 4 WHEEL LOW LIGHT STOPPED FLASHING. I STOPPED AT ABOUT 3 LIGHTS ABOUT 1 MILE APART. ON THE 3RD LIGHT I HAD TO TURN LEFT AND MERGE INTO ONCOMING TRAFFIC BEFORE ENTERING INTERSTATE 40. AS I BEGAN TO ACCELERATE THE TRANSMISSION BUCKED SEVERAL TIMES AND THEN AS I MOVED IN FRONT OF ON COMING TRAFFIC THE DRIVE SYSTEM DISENGAGED AND THE ENGINE REVVED. THERE WAS NO DASH MESSAGE NOR WERE THERE ANY TRANS AXLE LIGHTS FLASHING. AS I COASTED TO A STOP TRAFFIC WAS PILING UP BEHIND ME. I PLACED THE THE TRANSMISSION INTO NEUTRAL AND THEN BACK INTO DRIVE, BUT IT DID NOT ENGAGE. AS I WAS ALMOST STOPPED, I HIT THE BRAKES AND STOPPED, THEN TURNED THE ENGINE OFF AND PLACED THE TRANSMISSION INTO PARK. I THEN RESTARTED THE ENGINE AND IT SHUT OFF, SO I STARTED IT AGAIN AND PLACED THE TRANSMISSION INTO DRIVE AND IT ENGAGED. I TOOK THE VEHICLE TO THE DEALER AND THEY STATED THERE WAS NOTHING THEY NOTICED OR COULD DO. ALTHOUGH I DID NOT THINK I HAD PRESSED THE 4 WHEEL LOW BUTTON, I CONSIDERED THAT I MAY HAVE INADVERTENTLY, SO AFTER LEAVING THE DEALERSHIP I TESTED TO SEE IF I COULD CREATE THE SAME CONDITION AND I COULD NOT. I ALSO NOTICED THAT THE BUTTONS FOR THE TRANS AXLE WERE NOT EASY TO PUSH INADVERTENTLY. ALSO, WHEN PUSHED THE LIGHTS ON THE BUTTONS WOULD FLASH YELLOW AND NOT RED. THIS TRANSMISSION HAS BEEN SLOW TO ENGAGE AND BUCK AT TIMES SINCE NEW. IT ALSO GOES INTO NEUTRAL WHEN TRYING TO DOWNSHIFT BEFORE SHIFTING TO A LOWER GEAR ON DOWN SLOPES. I AM WORRIED THAT IT COULD BE DANGEROUS IF THIS CONDITION OCCURS AGAIN AT THE WRONG TIME.
Mfg Campaign: 11341417
Recall Date: Jul 25, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHEN COMING TO A STOP ON A CITY STREET MY VEHICLE DINGED, TURNED OFF AND A MESSAGE DISPLAYED ON THE DASH 'SHIFT TO PARK OR NEUTRAL, PRESS BRAKE, SELECT GEAR'. I COULD NOT USE MY STEERING WHEEL OR BREAKS DURING THIS TIME. I PUT THE VEHICLE IN PARK, TURNED THE IGNITION OFF AND FULL TOOK MY KEY OUT. THEN ATTEMPTED TO START IT. I ONLY HEARD A SLIGHT SOUND BUT NO TURN OVER. I REPEATED THIS STEP AND THIS TIME, AFTER MOMENTARILY SPUTTERING, I WAS ABLE TO GIVE THE CAR GAS AND IT STAYED ON. I COULD SMELL OIL AT THIS POINT. IT SEEMS THIS IS RELATED TO EXCESSIVE OIL CONSUMPTION, WHICH TRIGGERS THE CAR TO SHUT OFF TO PROTECT THE ENGINE. EXCEPT THE OIL LEVEL IN THE VEHICLE IS FINE AND THERE ARE NO PRIOR WARNINGS BEFORE THIS HAPPENS.
Corrective Action:
WHEN COMING TO A STOP ON A CITY STREET MY VEHICLE DINGED, TURNED OFF AND A MESSAGE DISPLAYED ON THE DASH 'SHIFT TO PARK OR NEUTRAL, PRESS BRAKE, SELECT GEAR'. I COULD NOT USE MY STEERING WHEEL OR BREAKS DURING THIS TIME. I PUT THE VEHICLE IN PARK, TURNED THE IGNITION OFF AND FULL TOOK MY KEY OUT. THEN ATTEMPTED TO START IT. I ONLY HEARD A SLIGHT SOUND BUT NO TURN OVER. I REPEATED THIS STEP AND THIS TIME, AFTER MOMENTARILY SPUTTERING, I WAS ABLE TO GIVE THE CAR GAS AND IT STAYED ON. I COULD SMELL OIL AT THIS POINT. IT SEEMS THIS IS RELATED TO EXCESSIVE OIL CONSUMPTION, WHICH TRIGGERS THE CAR TO SHUT OFF TO PROTECT THE ENGINE. EXCEPT THE OIL LEVEL IN THE VEHICLE IS FINE AND THERE ARE NO PRIOR WARNINGS BEFORE THIS HAPPENS.
Additional Notes:
WHEN COMING TO A STOP ON A CITY STREET MY VEHICLE DINGED, TURNED OFF AND A MESSAGE DISPLAYED ON THE DASH 'SHIFT TO PARK OR NEUTRAL, PRESS BRAKE, SELECT GEAR'. I COULD NOT USE MY STEERING WHEEL OR BREAKS DURING THIS TIME. I PUT THE VEHICLE IN PARK, TURNED THE IGNITION OFF AND FULL TOOK MY KEY OUT. THEN ATTEMPTED TO START IT. I ONLY HEARD A SLIGHT SOUND BUT NO TURN OVER. I REPEATED THIS STEP AND THIS TIME, AFTER MOMENTARILY SPUTTERING, I WAS ABLE TO GIVE THE CAR GAS AND IT STAYED ON. I COULD SMELL OIL AT THIS POINT. IT SEEMS THIS IS RELATED TO EXCESSIVE OIL CONSUMPTION, WHICH TRIGGERS THE CAR TO SHUT OFF TO PROTECT THE ENGINE. EXCEPT THE OIL LEVEL IN THE VEHICLE IS FINE AND THERE ARE NO PRIOR WARNINGS BEFORE THIS HAPPENS.
Mfg Campaign: 11340834
Recall Date: Jul 22, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
WHEN COMING TO A STOP ON A CITY STREET MY VEHICLE DINGED, TURNED OFF AND A MESSAGE DISPLAYED ON THE DASH 'SHIFT TO PARK OR NEUTRAL, PRESS BRAKE, SELECT GEAR'. I COULD NOT USE MY STEERING WHEEL OR BREAKS DURING THIS TIME. I PUT THE VEHICLE IN PARK, TURNED THE IGNITION OFF AND FULL TOOK MY KEY OUT. THEN ATTEMPTED TO START IT. I ONLY HEARD A SLIGHT SOUND BUT NO TURN OVER. I REPEATED THIS STEP AND THIS TIME, AFTER MOMENTARILY SPUTTERING, I WAS ABLE TO GIVE THE CAR GAS AND IT STAYED ON. I COULD SMELL OIL AT THIS POINT. IT SEEMS THIS IS RELATED TO EXCESSIVE OIL CONSUMPTION, WHICH TRIGGERS THE CAR TO SHUT OFF TO PROTECT THE ENGINE. EXCEPT THE OIL LEVEL IN THE VEHICLE IS FINE AND THERE ARE NO PRIOR WARNINGS BEFORE THIS HAPPENS.
Corrective Action:
WHEN COMING TO A STOP ON A CITY STREET MY VEHICLE DINGED, TURNED OFF AND A MESSAGE DISPLAYED ON THE DASH 'SHIFT TO PARK OR NEUTRAL, PRESS BRAKE, SELECT GEAR'. I COULD NOT USE MY STEERING WHEEL OR BREAKS DURING THIS TIME. I PUT THE VEHICLE IN PARK, TURNED THE IGNITION OFF AND FULL TOOK MY KEY OUT. THEN ATTEMPTED TO START IT. I ONLY HEARD A SLIGHT SOUND BUT NO TURN OVER. I REPEATED THIS STEP AND THIS TIME, AFTER MOMENTARILY SPUTTERING, I WAS ABLE TO GIVE THE CAR GAS AND IT STAYED ON. I COULD SMELL OIL AT THIS POINT. IT SEEMS THIS IS RELATED TO EXCESSIVE OIL CONSUMPTION, WHICH TRIGGERS THE CAR TO SHUT OFF TO PROTECT THE ENGINE. EXCEPT THE OIL LEVEL IN THE VEHICLE IS FINE AND THERE ARE NO PRIOR WARNINGS BEFORE THIS HAPPENS.
Additional Notes:
WHEN COMING TO A STOP ON A CITY STREET MY VEHICLE DINGED, TURNED OFF AND A MESSAGE DISPLAYED ON THE DASH 'SHIFT TO PARK OR NEUTRAL, PRESS BRAKE, SELECT GEAR'. I COULD NOT USE MY STEERING WHEEL OR BREAKS DURING THIS TIME. I PUT THE VEHICLE IN PARK, TURNED THE IGNITION OFF AND FULL TOOK MY KEY OUT. THEN ATTEMPTED TO START IT. I ONLY HEARD A SLIGHT SOUND BUT NO TURN OVER. I REPEATED THIS STEP AND THIS TIME, AFTER MOMENTARILY SPUTTERING, I WAS ABLE TO GIVE THE CAR GAS AND IT STAYED ON. I COULD SMELL OIL AT THIS POINT. IT SEEMS THIS IS RELATED TO EXCESSIVE OIL CONSUMPTION, WHICH TRIGGERS THE CAR TO SHUT OFF TO PROTECT THE ENGINE. EXCEPT THE OIL LEVEL IN THE VEHICLE IS FINE AND THERE ARE NO PRIOR WARNINGS BEFORE THIS HAPPENS.
Mfg Campaign: 11340834
Recall Date: Jul 22, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN COMING TO A STOP ON A CITY STREET MY VEHICLE DINGED, TURNED OFF AND A MESSAGE DISPLAYED ON THE DASH 'SHIFT TO PARK OR NEUTRAL, PRESS BRAKE, SELECT GEAR'. I COULD NOT USE MY STEERING WHEEL OR BREAKS DURING THIS TIME. I PUT THE VEHICLE IN PARK, TURNED THE IGNITION OFF AND FULL TOOK MY KEY OUT. THEN ATTEMPTED TO START IT. I ONLY HEARD A SLIGHT SOUND BUT NO TURN OVER. I REPEATED THIS STEP AND THIS TIME, AFTER MOMENTARILY SPUTTERING, I WAS ABLE TO GIVE THE CAR GAS AND IT STAYED ON. I COULD SMELL OIL AT THIS POINT. IT SEEMS THIS IS RELATED TO EXCESSIVE OIL CONSUMPTION, WHICH TRIGGERS THE CAR TO SHUT OFF TO PROTECT THE ENGINE. EXCEPT THE OIL LEVEL IN THE VEHICLE IS FINE AND THERE ARE NO PRIOR WARNINGS BEFORE THIS HAPPENS.
Corrective Action:
WHEN COMING TO A STOP ON A CITY STREET MY VEHICLE DINGED, TURNED OFF AND A MESSAGE DISPLAYED ON THE DASH 'SHIFT TO PARK OR NEUTRAL, PRESS BRAKE, SELECT GEAR'. I COULD NOT USE MY STEERING WHEEL OR BREAKS DURING THIS TIME. I PUT THE VEHICLE IN PARK, TURNED THE IGNITION OFF AND FULL TOOK MY KEY OUT. THEN ATTEMPTED TO START IT. I ONLY HEARD A SLIGHT SOUND BUT NO TURN OVER. I REPEATED THIS STEP AND THIS TIME, AFTER MOMENTARILY SPUTTERING, I WAS ABLE TO GIVE THE CAR GAS AND IT STAYED ON. I COULD SMELL OIL AT THIS POINT. IT SEEMS THIS IS RELATED TO EXCESSIVE OIL CONSUMPTION, WHICH TRIGGERS THE CAR TO SHUT OFF TO PROTECT THE ENGINE. EXCEPT THE OIL LEVEL IN THE VEHICLE IS FINE AND THERE ARE NO PRIOR WARNINGS BEFORE THIS HAPPENS.
Additional Notes:
WHEN COMING TO A STOP ON A CITY STREET MY VEHICLE DINGED, TURNED OFF AND A MESSAGE DISPLAYED ON THE DASH 'SHIFT TO PARK OR NEUTRAL, PRESS BRAKE, SELECT GEAR'. I COULD NOT USE MY STEERING WHEEL OR BREAKS DURING THIS TIME. I PUT THE VEHICLE IN PARK, TURNED THE IGNITION OFF AND FULL TOOK MY KEY OUT. THEN ATTEMPTED TO START IT. I ONLY HEARD A SLIGHT SOUND BUT NO TURN OVER. I REPEATED THIS STEP AND THIS TIME, AFTER MOMENTARILY SPUTTERING, I WAS ABLE TO GIVE THE CAR GAS AND IT STAYED ON. I COULD SMELL OIL AT THIS POINT. IT SEEMS THIS IS RELATED TO EXCESSIVE OIL CONSUMPTION, WHICH TRIGGERS THE CAR TO SHUT OFF TO PROTECT THE ENGINE. EXCEPT THE OIL LEVEL IN THE VEHICLE IS FINE AND THERE ARE NO PRIOR WARNINGS BEFORE THIS HAPPENS.
Mfg Campaign: 11340834
Recall Date: Jul 22, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I HAVE A SERVICE SHIFTER WARNING THAT PERIODICALLY APPEARS. THIS CAR HAS 145000 HIGHWAY MILES DRIVEN FOR SALES JOB. IT BEGAN LAST YEAR IN 2019 WHEN THE VEHICLE HAD AROUND 90000 MILES AND APPEARS BOTH WHEN I START THE VEHICLE AND ALSO WHILE DRIVING THE VEHICLE
Corrective Action:
I HAVE A SERVICE SHIFTER WARNING THAT PERIODICALLY APPEARS. THIS CAR HAS 145000 HIGHWAY MILES DRIVEN FOR SALES JOB. IT BEGAN LAST YEAR IN 2019 WHEN THE VEHICLE HAD AROUND 90000 MILES AND APPEARS BOTH WHEN I START THE VEHICLE AND ALSO WHILE DRIVING THE VEHICLE
Additional Notes:
I HAVE A SERVICE SHIFTER WARNING THAT PERIODICALLY APPEARS. THIS CAR HAS 145000 HIGHWAY MILES DRIVEN FOR SALES JOB. IT BEGAN LAST YEAR IN 2019 WHEN THE VEHICLE HAD AROUND 90000 MILES AND APPEARS BOTH WHEN I START THE VEHICLE AND ALSO WHILE DRIVING THE VEHICLE
Mfg Campaign: 11339538
Recall Date: Jul 15, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
ABOUT 2 WEEKS AGO A LIGHT ON THE SCREEN APPEARED AND SAID "SERVICE SHIFTER" AND ALL THE LIGHTS ON THE SHIFTER TURNED ON, THE D, R AND SO ON. I HAD TO TURN OFF THE CAR AND RESTART IT INORDER TO GET THE WARNING LABEL OFF THE SCREEN AND GET THE LIGHTS OFF. NOW TODAY, MY CAR WILL NOT TURN ON. IT ACTS LIKE IT'S GOING TO START BUT NOTHING HAPPENS. THE RADIO AND OTHER ELECTRICAL THINGS TURN ON SO LEADS ME TO BELIEVE IT'S NOT THE BATTERY.
Corrective Action:
ABOUT 2 WEEKS AGO A LIGHT ON THE SCREEN APPEARED AND SAID "SERVICE SHIFTER" AND ALL THE LIGHTS ON THE SHIFTER TURNED ON, THE D, R AND SO ON. I HAD TO TURN OFF THE CAR AND RESTART IT INORDER TO GET THE WARNING LABEL OFF THE SCREEN AND GET THE LIGHTS OFF. NOW TODAY, MY CAR WILL NOT TURN ON. IT ACTS LIKE IT'S GOING TO START BUT NOTHING HAPPENS. THE RADIO AND OTHER ELECTRICAL THINGS TURN ON SO LEADS ME TO BELIEVE IT'S NOT THE BATTERY.
Additional Notes:
ABOUT 2 WEEKS AGO A LIGHT ON THE SCREEN APPEARED AND SAID "SERVICE SHIFTER" AND ALL THE LIGHTS ON THE SHIFTER TURNED ON, THE D, R AND SO ON. I HAD TO TURN OFF THE CAR AND RESTART IT INORDER TO GET THE WARNING LABEL OFF THE SCREEN AND GET THE LIGHTS OFF. NOW TODAY, MY CAR WILL NOT TURN ON. IT ACTS LIKE IT'S GOING TO START BUT NOTHING HAPPENS. THE RADIO AND OTHER ELECTRICAL THINGS TURN ON SO LEADS ME TO BELIEVE IT'S NOT THE BATTERY.
Mfg Campaign: 11339437
Recall Date: Jul 14, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ABOUT 2 WEEKS AGO A LIGHT ON THE SCREEN APPEARED AND SAID "SERVICE SHIFTER" AND ALL THE LIGHTS ON THE SHIFTER TURNED ON, THE D, R AND SO ON. I HAD TO TURN OFF THE CAR AND RESTART IT INORDER TO GET THE WARNING LABEL OFF THE SCREEN AND GET THE LIGHTS OFF. NOW TODAY, MY CAR WILL NOT TURN ON. IT ACTS LIKE IT'S GOING TO START BUT NOTHING HAPPENS. THE RADIO AND OTHER ELECTRICAL THINGS TURN ON SO LEADS ME TO BELIEVE IT'S NOT THE BATTERY.
Corrective Action:
ABOUT 2 WEEKS AGO A LIGHT ON THE SCREEN APPEARED AND SAID "SERVICE SHIFTER" AND ALL THE LIGHTS ON THE SHIFTER TURNED ON, THE D, R AND SO ON. I HAD TO TURN OFF THE CAR AND RESTART IT INORDER TO GET THE WARNING LABEL OFF THE SCREEN AND GET THE LIGHTS OFF. NOW TODAY, MY CAR WILL NOT TURN ON. IT ACTS LIKE IT'S GOING TO START BUT NOTHING HAPPENS. THE RADIO AND OTHER ELECTRICAL THINGS TURN ON SO LEADS ME TO BELIEVE IT'S NOT THE BATTERY.
Additional Notes:
ABOUT 2 WEEKS AGO A LIGHT ON THE SCREEN APPEARED AND SAID "SERVICE SHIFTER" AND ALL THE LIGHTS ON THE SHIFTER TURNED ON, THE D, R AND SO ON. I HAD TO TURN OFF THE CAR AND RESTART IT INORDER TO GET THE WARNING LABEL OFF THE SCREEN AND GET THE LIGHTS OFF. NOW TODAY, MY CAR WILL NOT TURN ON. IT ACTS LIKE IT'S GOING TO START BUT NOTHING HAPPENS. THE RADIO AND OTHER ELECTRICAL THINGS TURN ON SO LEADS ME TO BELIEVE IT'S NOT THE BATTERY.
Mfg Campaign: 11339437
Recall Date: Jul 14, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
SERVICE SHIFTER LIGHT CAME ON MY 2017 JEEP CHEROKEE LATITUDE. I WAS TOLD I NEED A NEW SHIFTER CABLE AND MODULE.
Corrective Action:
SERVICE SHIFTER LIGHT CAME ON MY 2017 JEEP CHEROKEE LATITUDE. I WAS TOLD I NEED A NEW SHIFTER CABLE AND MODULE.
Additional Notes:
SERVICE SHIFTER LIGHT CAME ON MY 2017 JEEP CHEROKEE LATITUDE. I WAS TOLD I NEED A NEW SHIFTER CABLE AND MODULE.
Mfg Campaign: 11338636
Recall Date: Jul 10, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SERVICE SHIFTER LIGHT CAME ON MY 2017 JEEP CHEROKEE LATITUDE. I WAS TOLD I NEED A NEW SHIFTER CABLE AND MODULE.
Corrective Action:
SERVICE SHIFTER LIGHT CAME ON MY 2017 JEEP CHEROKEE LATITUDE. I WAS TOLD I NEED A NEW SHIFTER CABLE AND MODULE.
Additional Notes:
SERVICE SHIFTER LIGHT CAME ON MY 2017 JEEP CHEROKEE LATITUDE. I WAS TOLD I NEED A NEW SHIFTER CABLE AND MODULE.
Mfg Campaign: 11338636
Recall Date: Jul 10, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THIS IS ABOUT THE SHIFTER. WE BEGAN GETTING WARNING MESSAGE ABOUT "SHIFTER ERROR". SHORTLY AFTER THAT MY WIFE TOLD ME SHE HAD PROBLEMS "MAKING THE CAR TURN OFF" IN OUR DRIVEWAY. I GOT IN AND COULD NOT PUT THE CAR IN PARK. I FIDDLED WITH IT UNTIL I FINALLY GOT IT INTO PARK AND TRIED TO TURN THE JEEP OFF BUT EVEN WITH THE ENGINE OFF ALL OF THE ELECTRICAL THINGS (RADIO, DASHBOARD LIGHTS, BEEPING, INTERIOR LIGHTS ETC..) WERE STILL GOING. I COULD NOT RESTART THE JEEP WITHOUT A JUMPER CABLE. WHEN I RESTARTED THE INTERIOR LIGHTS WENT BACK TO "NORMAL". I TRIED TO TURN THE JEEP OFF AND THE SAME THING HAPPENED. I WENT THROUGH THE SAME PROCESS AGAIN, GOT THE JEEP STARTED AND DROVE IT TO THE DEALERSHIP. FIRST THEY TOLD ME THAT IT WAS JUST A BAD BATTERY. WHEN I COMPLAINED ABOUT ALL OF THE NEWS ABOUT SHIFTER PROBLEMS WITH THIS MODEL THEY TOLD ME THAT I NEEDED A NEW BATTERY AND THE "SHIFT BEZEL AND HARNESS" NEEDED TO BE REPLACED. I AM 4 WEEKS OUT OF MY 3 YEAR WARRANTY SO I PAID $857.02 FOR THIS WORK. THE SERVICE MAN PUT A NOTE ON BILL THAT SAYS "IF LIGHT COMES BACK ON WE NEED TO "REPLACE SHIFTER ALSO - $890.00" I BELIEVE THAT THIS ISSUE IS A SAFETY DEFECT NOT NORMAL WEAR AND TEAR AND THAT THE 2017 JEEP SHOULD BE RECALLED. MY WIFE IS NOW AFRAID TO DRIVE HER JEEP. ALSO, THE "SHIFTER ERROR" MESSAGE JUST CAME BACK ON ONE DAY AFTER GETTING THE JEEP BACK. THE SERVICE MAN TOLD ME THAT SOMETIMES THE JEEP DOES NOT RECOGNIZE IT WHEN THE JEEP IS IN PARK. PLEASE HELP. SOME IS GOING TO GET HURT. TRY GOOGLING "JEEP SHIFTER" AND YOU'LL SEE HOW MANY COMPLAINTS ABOUT THIS EXACT PROBLEM ARE OUT THERE.
Corrective Action:
THIS IS ABOUT THE SHIFTER. WE BEGAN GETTING WARNING MESSAGE ABOUT "SHIFTER ERROR". SHORTLY AFTER THAT MY WIFE TOLD ME SHE HAD PROBLEMS "MAKING THE CAR TURN OFF" IN OUR DRIVEWAY. I GOT IN AND COULD NOT PUT THE CAR IN PARK. I FIDDLED WITH IT UNTIL I FINALLY GOT IT INTO PARK AND TRIED TO TURN THE JEEP OFF BUT EVEN WITH THE ENGINE OFF ALL OF THE ELECTRICAL THINGS (RADIO, DASHBOARD LIGHTS, BEEPING, INTERIOR LIGHTS ETC..) WERE STILL GOING. I COULD NOT RESTART THE JEEP WITHOUT A JUMPER CABLE. WHEN I RESTARTED THE INTERIOR LIGHTS WENT BACK TO "NORMAL". I TRIED TO TURN THE JEEP OFF AND THE SAME THING HAPPENED. I WENT THROUGH THE SAME PROCESS AGAIN, GOT THE JEEP STARTED AND DROVE IT TO THE DEALERSHIP. FIRST THEY TOLD ME THAT IT WAS JUST A BAD BATTERY. WHEN I COMPLAINED ABOUT ALL OF THE NEWS ABOUT SHIFTER PROBLEMS WITH THIS MODEL THEY TOLD ME THAT I NEEDED A NEW BATTERY AND THE "SHIFT BEZEL AND HARNESS" NEEDED TO BE REPLACED. I AM 4 WEEKS OUT OF MY 3 YEAR WARRANTY SO I PAID $857.02 FOR THIS WORK. THE SERVICE MAN PUT A NOTE ON BILL THAT SAYS "IF LIGHT COMES BACK ON WE NEED TO "REPLACE SHIFTER ALSO - $890.00" I BELIEVE THAT THIS ISSUE IS A SAFETY DEFECT NOT NORMAL WEAR AND TEAR AND THAT THE 2017 JEEP SHOULD BE RECALLED. MY WIFE IS NOW AFRAID TO DRIVE HER JEEP. ALSO, THE "SHIFTER ERROR" MESSAGE JUST CAME BACK ON ONE DAY AFTER GETTING THE JEEP BACK. THE SERVICE MAN TOLD ME THAT SOMETIMES THE JEEP DOES NOT RECOGNIZE IT WHEN THE JEEP IS IN PARK. PLEASE HELP. SOME IS GOING TO GET HURT. TRY GOOGLING "JEEP SHIFTER" AND YOU'LL SEE HOW MANY COMPLAINTS ABOUT THIS EXACT PROBLEM ARE OUT THERE.
Additional Notes:
THIS IS ABOUT THE SHIFTER. WE BEGAN GETTING WARNING MESSAGE ABOUT "SHIFTER ERROR". SHORTLY AFTER THAT MY WIFE TOLD ME SHE HAD PROBLEMS "MAKING THE CAR TURN OFF" IN OUR DRIVEWAY. I GOT IN AND COULD NOT PUT THE CAR IN PARK. I FIDDLED WITH IT UNTIL I FINALLY GOT IT INTO PARK AND TRIED TO TURN THE JEEP OFF BUT EVEN WITH THE ENGINE OFF ALL OF THE ELECTRICAL THINGS (RADIO, DASHBOARD LIGHTS, BEEPING, INTERIOR LIGHTS ETC..) WERE STILL GOING. I COULD NOT RESTART THE JEEP WITHOUT A JUMPER CABLE. WHEN I RESTARTED THE INTERIOR LIGHTS WENT BACK TO "NORMAL". I TRIED TO TURN THE JEEP OFF AND THE SAME THING HAPPENED. I WENT THROUGH THE SAME PROCESS AGAIN, GOT THE JEEP STARTED AND DROVE IT TO THE DEALERSHIP. FIRST THEY TOLD ME THAT IT WAS JUST A BAD BATTERY. WHEN I COMPLAINED ABOUT ALL OF THE NEWS ABOUT SHIFTER PROBLEMS WITH THIS MODEL THEY TOLD ME THAT I NEEDED A NEW BATTERY AND THE "SHIFT BEZEL AND HARNESS" NEEDED TO BE REPLACED. I AM 4 WEEKS OUT OF MY 3 YEAR WARRANTY SO I PAID $857.02 FOR THIS WORK. THE SERVICE MAN PUT A NOTE ON BILL THAT SAYS "IF LIGHT COMES BACK ON WE NEED TO "REPLACE SHIFTER ALSO - $890.00" I BELIEVE THAT THIS ISSUE IS A SAFETY DEFECT NOT NORMAL WEAR AND TEAR AND THAT THE 2017 JEEP SHOULD BE RECALLED. MY WIFE IS NOW AFRAID TO DRIVE HER JEEP. ALSO, THE "SHIFTER ERROR" MESSAGE JUST CAME BACK ON ONE DAY AFTER GETTING THE JEEP BACK. THE SERVICE MAN TOLD ME THAT SOMETIMES THE JEEP DOES NOT RECOGNIZE IT WHEN THE JEEP IS IN PARK. PLEASE HELP. SOME IS GOING TO GET HURT. TRY GOOGLING "JEEP SHIFTER" AND YOU'LL SEE HOW MANY COMPLAINTS ABOUT THIS EXACT PROBLEM ARE OUT THERE.
Mfg Campaign: 11338361
Recall Date: Jul 9, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
HEATED STEERING WHEEL DOESN'T STAY ON EVEN BELOW 40 DEGREES. ON HAS TO TURN IT ON AND OFF IN ORDER TO WORK. WITHIN THREE MINUTES THE HEATED STEERING WHEEL TURNS COLD. TOOK JEEP CHEROKEE TO 2 DEALERSHIP ONE REPLACE THE STEERING WHEEL AND IT STILL DOESN'T WORK PROPERTY IS STILL TURNS OFF WITHIN 3 MINUTES AND IT GETS COLD. SOFTWARE UPDATE DIDN'T DO ANYTHING. IT MIGHT BE ELECTRICAL/WIRING PROBLEM. THERE ARE MANY COMPLAINTS ON HEATED STEERING WHEEL AT JEEP FORUMS AND CARGURU WEBSITE. I WAS LOOKING FOR ANSWERS HOW TO FIX IT.
Corrective Action:
HEATED STEERING WHEEL DOESN'T STAY ON EVEN BELOW 40 DEGREES. ON HAS TO TURN IT ON AND OFF IN ORDER TO WORK. WITHIN THREE MINUTES THE HEATED STEERING WHEEL TURNS COLD. TOOK JEEP CHEROKEE TO 2 DEALERSHIP ONE REPLACE THE STEERING WHEEL AND IT STILL DOESN'T WORK PROPERTY IS STILL TURNS OFF WITHIN 3 MINUTES AND IT GETS COLD. SOFTWARE UPDATE DIDN'T DO ANYTHING. IT MIGHT BE ELECTRICAL/WIRING PROBLEM. THERE ARE MANY COMPLAINTS ON HEATED STEERING WHEEL AT JEEP FORUMS AND CARGURU WEBSITE. I WAS LOOKING FOR ANSWERS HOW TO FIX IT.
Additional Notes:
HEATED STEERING WHEEL DOESN'T STAY ON EVEN BELOW 40 DEGREES. ON HAS TO TURN IT ON AND OFF IN ORDER TO WORK. WITHIN THREE MINUTES THE HEATED STEERING WHEEL TURNS COLD. TOOK JEEP CHEROKEE TO 2 DEALERSHIP ONE REPLACE THE STEERING WHEEL AND IT STILL DOESN'T WORK PROPERTY IS STILL TURNS OFF WITHIN 3 MINUTES AND IT GETS COLD. SOFTWARE UPDATE DIDN'T DO ANYTHING. IT MIGHT BE ELECTRICAL/WIRING PROBLEM. THERE ARE MANY COMPLAINTS ON HEATED STEERING WHEEL AT JEEP FORUMS AND CARGURU WEBSITE. I WAS LOOKING FOR ANSWERS HOW TO FIX IT.
Mfg Campaign: 11338116
Recall Date: Jul 8, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
DRIVING DOWN THE ROAD AND IT POPPED UP SERVICE SHIFTER. I HAVEN'T HAD THE VEHICLE VERY LONG I'M UP TO 90,000 MILES. I TURNED THE JEEP OFF AND IT WENT AWAY L. A WEEK LATER IT SHOWED UP AGAIN AND IT'S GOES OFF. IT SHIFTS FUNNY. I WAS ON A CITY STREET WHEN THIS HAPPENED.
Corrective Action:
DRIVING DOWN THE ROAD AND IT POPPED UP SERVICE SHIFTER. I HAVEN'T HAD THE VEHICLE VERY LONG I'M UP TO 90,000 MILES. I TURNED THE JEEP OFF AND IT WENT AWAY L. A WEEK LATER IT SHOWED UP AGAIN AND IT'S GOES OFF. IT SHIFTS FUNNY. I WAS ON A CITY STREET WHEN THIS HAPPENED.
Additional Notes:
DRIVING DOWN THE ROAD AND IT POPPED UP SERVICE SHIFTER. I HAVEN'T HAD THE VEHICLE VERY LONG I'M UP TO 90,000 MILES. I TURNED THE JEEP OFF AND IT WENT AWAY L. A WEEK LATER IT SHOWED UP AGAIN AND IT'S GOES OFF. IT SHIFTS FUNNY. I WAS ON A CITY STREET WHEN THIS HAPPENED.
Mfg Campaign: 11338122
Recall Date: Jul 8, 2020
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