Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 01C
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 45A
Recall Date: Apr 27, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W47
Recall Date: Jun 11, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Jeep Cherokee vehicles. The tire and rim size information required to be on the Certification label was omitted during manufacturing, which may result in an incorrect tire and rim combination being installed on the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T53
Recall Date: Aug 31, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Cherokee vehicles manufactured October 13, 2016, to October 17, 2016. Improper welds on the driver's knee air bag inflator may prevent the air bag from properly inflating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S84
Recall Date: Nov 2, 2016
Consumer Complaints
1.8K ComplaintsChrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE BACK UP CAMERA GETS SNOWY AT TIME - YOU CAN NOT TELL WHAT YOU ARE LOOKING AT WHEN TRYING TO BACK OUT OF A SPOT WHERE YOU CAN NOT SEE AROUND OTHER CARS - VARIOUS TIME WHEN PUTTING IN REVERSE - RADIO VOLUME TAKES A MINUTE TO ADJUST AT VARIOUS TIME - RADIO HAS BEEN REPLACED - HAS BEEN HAPPENING FOR SEVERAL MONTHS ON AND OFF
Corrective Action:
THE BACK UP CAMERA GETS SNOWY AT TIME - YOU CAN NOT TELL WHAT YOU ARE LOOKING AT WHEN TRYING TO BACK OUT OF A SPOT WHERE YOU CAN NOT SEE AROUND OTHER CARS - VARIOUS TIME WHEN PUTTING IN REVERSE - RADIO VOLUME TAKES A MINUTE TO ADJUST AT VARIOUS TIME - RADIO HAS BEEN REPLACED - HAS BEEN HAPPENING FOR SEVERAL MONTHS ON AND OFF
Additional Notes:
THE BACK UP CAMERA GETS SNOWY AT TIME - YOU CAN NOT TELL WHAT YOU ARE LOOKING AT WHEN TRYING TO BACK OUT OF A SPOT WHERE YOU CAN NOT SEE AROUND OTHER CARS - VARIOUS TIME WHEN PUTTING IN REVERSE - RADIO VOLUME TAKES A MINUTE TO ADJUST AT VARIOUS TIME - RADIO HAS BEEN REPLACED - HAS BEEN HAPPENING FOR SEVERAL MONTHS ON AND OFF
Mfg Campaign: 11350399
Recall Date: Aug 20, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
EVERY 3000 MILE I DO MY VEHICLE MAINTENANCE WHICH REQUIRES ME TO DO MY (OIL CHANGE) JULY , 2020 ON AUGUST 2 2020 I HEARD SOMETHING WHILE DRIVING ON A UPHILL I PULL OVER I CHECK EVERYTHING SEEM OK WHEN I GOT HOME I CHECK MY OIL STICK AND REALIZE I WAS IN NEED OF ABOUT A QUART OF OIL I WENT TO THE PLACE I HAD OIL CHANGE DONE AND ADDED A HALF QUART OF OIL (MANUFACTURED RECOMMENDED) ON AUGUST 15 ,2020 I WAS DRIVING AN HEARD A BANG LIKE I HIT OR RAN OVER SOMETHING ALL OF SUDDEN MY VEHICLE DASH BOARD LIGHTS CAME ON A MY CAR SHUT OFF A PASSING VEHICLE INFORM ME ALL MY OIL WAS COMING OUT , I HAD THE VEHICLE TOW HOME THE TOW DRIVER INFORM ME THE OIL PAN WAS CRACK I INSPECTED AND REMOVE THE OIL PAN AND REALIZED THE PROBLEM WAS A MANUFACTURER PROBLEM THE CRACK WAS COURSE FROM THE INSIDE OUT AND THE ENGINE OIL COMPONENT WAS CRACK AS IT WAS WITH THE TIMING BELT , I ONLY HAVE 26,500 MILES MY PHONE NUMBER IS +[XXX] THANK YOU IN ADVANCE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS *TR
Corrective Action:
EVERY 3000 MILE I DO MY VEHICLE MAINTENANCE WHICH REQUIRES ME TO DO MY (OIL CHANGE) JULY , 2020 ON AUGUST 2 2020 I HEARD SOMETHING WHILE DRIVING ON A UPHILL I PULL OVER I CHECK EVERYTHING SEEM OK WHEN I GOT HOME I CHECK MY OIL STICK AND REALIZE I WAS IN NEED OF ABOUT A QUART OF OIL I WENT TO THE PLACE I HAD OIL CHANGE DONE AND ADDED A HALF QUART OF OIL (MANUFACTURED RECOMMENDED) ON AUGUST 15 ,2020 I WAS DRIVING AN HEARD A BANG LIKE I HIT OR RAN OVER SOMETHING ALL OF SUDDEN MY VEHICLE DASH BOARD LIGHTS CAME ON A MY CAR SHUT OFF A PASSING VEHICLE INFORM ME ALL MY OIL WAS COMING OUT , I HAD THE VEHICLE TOW HOME THE TOW DRIVER INFORM ME THE OIL PAN WAS CRACK I INSPECTED AND REMOVE THE OIL PAN AND REALIZED THE PROBLEM WAS A MANUFACTURER PROBLEM THE CRACK WAS COURSE FROM THE INSIDE OUT AND THE ENGINE OIL COMPONENT WAS CRACK AS IT WAS WITH THE TIMING BELT , I ONLY HAVE 26,500 MILES MY PHONE NUMBER IS +[XXX] THANK YOU IN ADVANCE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS *TR
Additional Notes:
EVERY 3000 MILE I DO MY VEHICLE MAINTENANCE WHICH REQUIRES ME TO DO MY (OIL CHANGE) JULY , 2020 ON AUGUST 2 2020 I HEARD SOMETHING WHILE DRIVING ON A UPHILL I PULL OVER I CHECK EVERYTHING SEEM OK WHEN I GOT HOME I CHECK MY OIL STICK AND REALIZE I WAS IN NEED OF ABOUT A QUART OF OIL I WENT TO THE PLACE I HAD OIL CHANGE DONE AND ADDED A HALF QUART OF OIL (MANUFACTURED RECOMMENDED) ON AUGUST 15 ,2020 I WAS DRIVING AN HEARD A BANG LIKE I HIT OR RAN OVER SOMETHING ALL OF SUDDEN MY VEHICLE DASH BOARD LIGHTS CAME ON A MY CAR SHUT OFF A PASSING VEHICLE INFORM ME ALL MY OIL WAS COMING OUT , I HAD THE VEHICLE TOW HOME THE TOW DRIVER INFORM ME THE OIL PAN WAS CRACK I INSPECTED AND REMOVE THE OIL PAN AND REALIZED THE PROBLEM WAS A MANUFACTURER PROBLEM THE CRACK WAS COURSE FROM THE INSIDE OUT AND THE ENGINE OIL COMPONENT WAS CRACK AS IT WAS WITH THE TIMING BELT , I ONLY HAVE 26,500 MILES MY PHONE NUMBER IS +[XXX] THANK YOU IN ADVANCE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS *TR
Mfg Campaign: 11350199
Recall Date: Aug 19, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
EVERY 3000 MILE I DO MY VEHICLE MAINTENANCE WHICH REQUIRES ME TO DO MY (OIL CHANGE) JULY , 2020 ON AUGUST 2 2020 I HEARD SOMETHING WHILE DRIVING ON A UPHILL I PULL OVER I CHECK EVERYTHING SEEM OK WHEN I GOT HOME I CHECK MY OIL STICK AND REALIZE I WAS IN NEED OF ABOUT A QUART OF OIL I WENT TO THE PLACE I HAD OIL CHANGE DONE AND ADDED A HALF QUART OF OIL (MANUFACTURED RECOMMENDED) ON AUGUST 15 ,2020 I WAS DRIVING AN HEARD A BANG LIKE I HIT OR RAN OVER SOMETHING ALL OF SUDDEN MY VEHICLE DASH BOARD LIGHTS CAME ON A MY CAR SHUT OFF A PASSING VEHICLE INFORM ME ALL MY OIL WAS COMING OUT , I HAD THE VEHICLE TOW HOME THE TOW DRIVER INFORM ME THE OIL PAN WAS CRACK I INSPECTED AND REMOVE THE OIL PAN AND REALIZED THE PROBLEM WAS A MANUFACTURER PROBLEM THE CRACK WAS COURSE FROM THE INSIDE OUT AND THE ENGINE OIL COMPONENT WAS CRACK AS IT WAS WITH THE TIMING BELT , I ONLY HAVE 26,500 MILES MY PHONE NUMBER IS +[XXX] THANK YOU IN ADVANCE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS *TR
Corrective Action:
EVERY 3000 MILE I DO MY VEHICLE MAINTENANCE WHICH REQUIRES ME TO DO MY (OIL CHANGE) JULY , 2020 ON AUGUST 2 2020 I HEARD SOMETHING WHILE DRIVING ON A UPHILL I PULL OVER I CHECK EVERYTHING SEEM OK WHEN I GOT HOME I CHECK MY OIL STICK AND REALIZE I WAS IN NEED OF ABOUT A QUART OF OIL I WENT TO THE PLACE I HAD OIL CHANGE DONE AND ADDED A HALF QUART OF OIL (MANUFACTURED RECOMMENDED) ON AUGUST 15 ,2020 I WAS DRIVING AN HEARD A BANG LIKE I HIT OR RAN OVER SOMETHING ALL OF SUDDEN MY VEHICLE DASH BOARD LIGHTS CAME ON A MY CAR SHUT OFF A PASSING VEHICLE INFORM ME ALL MY OIL WAS COMING OUT , I HAD THE VEHICLE TOW HOME THE TOW DRIVER INFORM ME THE OIL PAN WAS CRACK I INSPECTED AND REMOVE THE OIL PAN AND REALIZED THE PROBLEM WAS A MANUFACTURER PROBLEM THE CRACK WAS COURSE FROM THE INSIDE OUT AND THE ENGINE OIL COMPONENT WAS CRACK AS IT WAS WITH THE TIMING BELT , I ONLY HAVE 26,500 MILES MY PHONE NUMBER IS +[XXX] THANK YOU IN ADVANCE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS *TR
Additional Notes:
EVERY 3000 MILE I DO MY VEHICLE MAINTENANCE WHICH REQUIRES ME TO DO MY (OIL CHANGE) JULY , 2020 ON AUGUST 2 2020 I HEARD SOMETHING WHILE DRIVING ON A UPHILL I PULL OVER I CHECK EVERYTHING SEEM OK WHEN I GOT HOME I CHECK MY OIL STICK AND REALIZE I WAS IN NEED OF ABOUT A QUART OF OIL I WENT TO THE PLACE I HAD OIL CHANGE DONE AND ADDED A HALF QUART OF OIL (MANUFACTURED RECOMMENDED) ON AUGUST 15 ,2020 I WAS DRIVING AN HEARD A BANG LIKE I HIT OR RAN OVER SOMETHING ALL OF SUDDEN MY VEHICLE DASH BOARD LIGHTS CAME ON A MY CAR SHUT OFF A PASSING VEHICLE INFORM ME ALL MY OIL WAS COMING OUT , I HAD THE VEHICLE TOW HOME THE TOW DRIVER INFORM ME THE OIL PAN WAS CRACK I INSPECTED AND REMOVE THE OIL PAN AND REALIZED THE PROBLEM WAS A MANUFACTURER PROBLEM THE CRACK WAS COURSE FROM THE INSIDE OUT AND THE ENGINE OIL COMPONENT WAS CRACK AS IT WAS WITH THE TIMING BELT , I ONLY HAVE 26,500 MILES MY PHONE NUMBER IS +[XXX] THANK YOU IN ADVANCE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS *TR
Mfg Campaign: 11350199
Recall Date: Aug 19, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN I TURN ON MY CAR, I RECEIVE THE MESSAGE "SERVICE SHIFTER" AND ALL LIGHTS TURN RED ON THE GEARS. THE CAR CURRENTLY HAS 29,860 MILES AND AM TOLD IT IS NOT COVERED UNDER WARRANTY.
Corrective Action:
WHEN I TURN ON MY CAR, I RECEIVE THE MESSAGE "SERVICE SHIFTER" AND ALL LIGHTS TURN RED ON THE GEARS. THE CAR CURRENTLY HAS 29,860 MILES AND AM TOLD IT IS NOT COVERED UNDER WARRANTY.
Additional Notes:
WHEN I TURN ON MY CAR, I RECEIVE THE MESSAGE "SERVICE SHIFTER" AND ALL LIGHTS TURN RED ON THE GEARS. THE CAR CURRENTLY HAS 29,860 MILES AND AM TOLD IT IS NOT COVERED UNDER WARRANTY.
Mfg Campaign: 11350105
Recall Date: Aug 18, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE SERVICE SHIFTER LIGHTS COMES ON RANDOMLY WHEN I'M DRIVING. IT IS HAPPENING MORE OFTEN HERE LATELY. I HAVE SEEN MANY COMPLAINTS ABOUT THIS ISSUE. THIS SHOULD BE A RECALL DUE TO SO MANY PEOPLE HAVING TROUBLE.
Corrective Action:
THE SERVICE SHIFTER LIGHTS COMES ON RANDOMLY WHEN I'M DRIVING. IT IS HAPPENING MORE OFTEN HERE LATELY. I HAVE SEEN MANY COMPLAINTS ABOUT THIS ISSUE. THIS SHOULD BE A RECALL DUE TO SO MANY PEOPLE HAVING TROUBLE.
Additional Notes:
THE SERVICE SHIFTER LIGHTS COMES ON RANDOMLY WHEN I'M DRIVING. IT IS HAPPENING MORE OFTEN HERE LATELY. I HAVE SEEN MANY COMPLAINTS ABOUT THIS ISSUE. THIS SHOULD BE A RECALL DUE TO SO MANY PEOPLE HAVING TROUBLE.
Mfg Campaign: 11349786
Recall Date: Aug 17, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY 2017 JEEP CHEROKEE,S DASH WARNING LIGHT COMES ON SAYING SHIFTER SERVICE ' THIS HAS HAPPENED 6WEEKS AGO AND NOW AGAIN.UPON STOPPING THE VEHICLE , SHUTTING IT OFF AND THEN RESTARTING THE WARNING GOES AWAY . AFTER READING ALL THE PROBLEMS JEEP IS HAVING THEIR SEEMS TO BE NO SOLUTION BUT DEALERS GUESS WORK AND LITTLE RESULTS
Corrective Action:
MY 2017 JEEP CHEROKEE,S DASH WARNING LIGHT COMES ON SAYING SHIFTER SERVICE ' THIS HAS HAPPENED 6WEEKS AGO AND NOW AGAIN.UPON STOPPING THE VEHICLE , SHUTTING IT OFF AND THEN RESTARTING THE WARNING GOES AWAY . AFTER READING ALL THE PROBLEMS JEEP IS HAVING THEIR SEEMS TO BE NO SOLUTION BUT DEALERS GUESS WORK AND LITTLE RESULTS
Additional Notes:
MY 2017 JEEP CHEROKEE,S DASH WARNING LIGHT COMES ON SAYING SHIFTER SERVICE ' THIS HAS HAPPENED 6WEEKS AGO AND NOW AGAIN.UPON STOPPING THE VEHICLE , SHUTTING IT OFF AND THEN RESTARTING THE WARNING GOES AWAY . AFTER READING ALL THE PROBLEMS JEEP IS HAVING THEIR SEEMS TO BE NO SOLUTION BUT DEALERS GUESS WORK AND LITTLE RESULTS
Mfg Campaign: 11349672
Recall Date: Aug 16, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN SHIFTING OUT OF PARK, A SERVICE SHIFTER WARNING COMES ON, ALL OF THE SHIFTER INDICATORS LIGHT RED. RETURNING THE CAR TO PARK, AND RESTARTING NORMALLY CLEARS THE WARNING, BUT IT WILL RETURN.
Corrective Action:
WHEN SHIFTING OUT OF PARK, A SERVICE SHIFTER WARNING COMES ON, ALL OF THE SHIFTER INDICATORS LIGHT RED. RETURNING THE CAR TO PARK, AND RESTARTING NORMALLY CLEARS THE WARNING, BUT IT WILL RETURN.
Additional Notes:
WHEN SHIFTING OUT OF PARK, A SERVICE SHIFTER WARNING COMES ON, ALL OF THE SHIFTER INDICATORS LIGHT RED. RETURNING THE CAR TO PARK, AND RESTARTING NORMALLY CLEARS THE WARNING, BUT IT WILL RETURN.
Mfg Campaign: 11349739
Recall Date: Aug 16, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2017 WITH 34K ON IT AND ON A MINIMUM OF 2 HANDS I HAVE HAD THE ERROR SERVICE SHIFTER COME UP. AFTER CAR IS TURNED OFF, IT WILL GO AWAY FOR NO SPECIFIC AMOUNT OF TIME AND THEN EVENTUALLY POP BACK UP EITHER WHILE DRIVING OR FIRST START UP OF THE DAY.
Corrective Action:
2017 WITH 34K ON IT AND ON A MINIMUM OF 2 HANDS I HAVE HAD THE ERROR SERVICE SHIFTER COME UP. AFTER CAR IS TURNED OFF, IT WILL GO AWAY FOR NO SPECIFIC AMOUNT OF TIME AND THEN EVENTUALLY POP BACK UP EITHER WHILE DRIVING OR FIRST START UP OF THE DAY.
Additional Notes:
2017 WITH 34K ON IT AND ON A MINIMUM OF 2 HANDS I HAVE HAD THE ERROR SERVICE SHIFTER COME UP. AFTER CAR IS TURNED OFF, IT WILL GO AWAY FOR NO SPECIFIC AMOUNT OF TIME AND THEN EVENTUALLY POP BACK UP EITHER WHILE DRIVING OR FIRST START UP OF THE DAY.
Mfg Campaign: 11348961
Recall Date: Aug 13, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
2017 WITH 34K ON IT AND ON A MINIMUM OF 2 HANDS I HAVE HAD THE ERROR SERVICE SHIFTER COME UP. AFTER CAR IS TURNED OFF, IT WILL GO AWAY FOR NO SPECIFIC AMOUNT OF TIME AND THEN EVENTUALLY POP BACK UP EITHER WHILE DRIVING OR FIRST START UP OF THE DAY.
Corrective Action:
2017 WITH 34K ON IT AND ON A MINIMUM OF 2 HANDS I HAVE HAD THE ERROR SERVICE SHIFTER COME UP. AFTER CAR IS TURNED OFF, IT WILL GO AWAY FOR NO SPECIFIC AMOUNT OF TIME AND THEN EVENTUALLY POP BACK UP EITHER WHILE DRIVING OR FIRST START UP OF THE DAY.
Additional Notes:
2017 WITH 34K ON IT AND ON A MINIMUM OF 2 HANDS I HAVE HAD THE ERROR SERVICE SHIFTER COME UP. AFTER CAR IS TURNED OFF, IT WILL GO AWAY FOR NO SPECIFIC AMOUNT OF TIME AND THEN EVENTUALLY POP BACK UP EITHER WHILE DRIVING OR FIRST START UP OF THE DAY.
Mfg Campaign: 11348961
Recall Date: Aug 13, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
'SERVICE REQUIRED' LIGHT CAME ON, SHIFTER BEZZLE NEEDS REPLACED ACCORDING TO DEALER, THEY SAID IT IS NOT COVERED UNDER MY EXTENDED WARRANTY, THEY CANNOT GET THE PART FOR WEEKS AND SAID I CANNOT DRIVE IT BECAUSE THE SHIFTER COULD 'GO OUT AT ANY TIME', IT IS $450 FOR THE PART ALONE, AND NOW NEED A RENTAL.
Corrective Action:
'SERVICE REQUIRED' LIGHT CAME ON, SHIFTER BEZZLE NEEDS REPLACED ACCORDING TO DEALER, THEY SAID IT IS NOT COVERED UNDER MY EXTENDED WARRANTY, THEY CANNOT GET THE PART FOR WEEKS AND SAID I CANNOT DRIVE IT BECAUSE THE SHIFTER COULD 'GO OUT AT ANY TIME', IT IS $450 FOR THE PART ALONE, AND NOW NEED A RENTAL.
Additional Notes:
'SERVICE REQUIRED' LIGHT CAME ON, SHIFTER BEZZLE NEEDS REPLACED ACCORDING TO DEALER, THEY SAID IT IS NOT COVERED UNDER MY EXTENDED WARRANTY, THEY CANNOT GET THE PART FOR WEEKS AND SAID I CANNOT DRIVE IT BECAUSE THE SHIFTER COULD 'GO OUT AT ANY TIME', IT IS $450 FOR THE PART ALONE, AND NOW NEED A RENTAL.
Mfg Campaign: 11349017
Recall Date: Aug 13, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
THE CAR AFTER A CERTAIN NUMBER OF MILES THE SERVICE SHIFTER MESSAGE COMES ON AND ALL THE LIGHTS FOR THE SHIFTER ARE SOLID RED. I TOOK IT TO THE DEALER AND THEY SAID IT WAS A COMPUTER UPDATE AND THAT WAS IT. IT'S KEPT HAPPENING EVER SINCE 15000 MILES.
Corrective Action:
THE CAR AFTER A CERTAIN NUMBER OF MILES THE SERVICE SHIFTER MESSAGE COMES ON AND ALL THE LIGHTS FOR THE SHIFTER ARE SOLID RED. I TOOK IT TO THE DEALER AND THEY SAID IT WAS A COMPUTER UPDATE AND THAT WAS IT. IT'S KEPT HAPPENING EVER SINCE 15000 MILES.
Additional Notes:
THE CAR AFTER A CERTAIN NUMBER OF MILES THE SERVICE SHIFTER MESSAGE COMES ON AND ALL THE LIGHTS FOR THE SHIFTER ARE SOLID RED. I TOOK IT TO THE DEALER AND THEY SAID IT WAS A COMPUTER UPDATE AND THAT WAS IT. IT'S KEPT HAPPENING EVER SINCE 15000 MILES.
Mfg Campaign: 11348750
Recall Date: Aug 12, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE SERVICE SHIFTER LIGHT KEPT COMING ON WHILE DRIVING DUE TO A FAULTY WIRING HARNESS AND ALL GEARS LIT UP RED. I WAS CHARGED $375 TO HAVE IT FIXED, BUT IF YOU SEARCH THE FORUMS IT IT IS HAPPENING TO EVERYONE WITH A 2017 JEEP CHEROKEE.
Corrective Action:
THE SERVICE SHIFTER LIGHT KEPT COMING ON WHILE DRIVING DUE TO A FAULTY WIRING HARNESS AND ALL GEARS LIT UP RED. I WAS CHARGED $375 TO HAVE IT FIXED, BUT IF YOU SEARCH THE FORUMS IT IT IS HAPPENING TO EVERYONE WITH A 2017 JEEP CHEROKEE.
Additional Notes:
THE SERVICE SHIFTER LIGHT KEPT COMING ON WHILE DRIVING DUE TO A FAULTY WIRING HARNESS AND ALL GEARS LIT UP RED. I WAS CHARGED $375 TO HAVE IT FIXED, BUT IF YOU SEARCH THE FORUMS IT IT IS HAPPENING TO EVERYONE WITH A 2017 JEEP CHEROKEE.
Mfg Campaign: 11348579
Recall Date: Aug 11, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SHIFTER SERVICE ALERT ON 2017 JEEP CHEROKEE TRAIL HAWK WITH LOW MILAGE (19,000)
Corrective Action:
SHIFTER SERVICE ALERT ON 2017 JEEP CHEROKEE TRAIL HAWK WITH LOW MILAGE (19,000)
Additional Notes:
SHIFTER SERVICE ALERT ON 2017 JEEP CHEROKEE TRAIL HAWK WITH LOW MILAGE (19,000)
Mfg Campaign: 11348650
Recall Date: Aug 11, 2020
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
DRIVING OFF ROAD THROUGH MUD. WAS NOT TRAVELING AT A HIGH RATE OF SPEED... PROCEEDED TO DRIVE UPHILL THROUGH MUD AND SIDE CURTAIN AIRBAGS DEPLOYED.
Corrective Action:
DRIVING OFF ROAD THROUGH MUD. WAS NOT TRAVELING AT A HIGH RATE OF SPEED... PROCEEDED TO DRIVE UPHILL THROUGH MUD AND SIDE CURTAIN AIRBAGS DEPLOYED.
Additional Notes:
DRIVING OFF ROAD THROUGH MUD. WAS NOT TRAVELING AT A HIGH RATE OF SPEED... PROCEEDED TO DRIVE UPHILL THROUGH MUD AND SIDE CURTAIN AIRBAGS DEPLOYED.
Mfg Campaign: 11344266
Recall Date: Aug 10, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I HAD JUST GOT OFF THE INTERSTATE AND WAS GOING DOWN THE EXIT RAMP AT APPROXIMATELY 40MPH WHEN SRVC 4WD INDICATOR LIGHT CAME UP ON THE DASH. I DROVE HOME WHICH WAS APPROXIMATELY 15 MILES AWAY. I PARKED AT THE HOUSE, TURNED THE JEEP OFF. WAITED A COUPLE MINUTES AND TURNED IT BACK ON TO SEE IF THE LIGHT WENT OUT. IT DID NOT. IT WAS ABOUT 8PM AND THE DEALERSHIPS WERE CLOSED SO I PLANNED ON MAKING THE PHONE CALL THE NEXT MORNING TO HAVE IT CHECKED AS I HAD JUST RECEIVED A RRECALL ABOUT MY PTU/SPLINES/DIFF ANYWAYS THAT ALSO NEEDED TO BE CHECKED. ABOUT 15 MINUTES LATER I WENT OUTSIDE TO MOVE MY LAWNMOWER AND NOTICED A HUGE PUDDLE OF DARK GREY GREASE ON THE CONCRETE BEHIND MY JEEP.
Corrective Action:
I HAD JUST GOT OFF THE INTERSTATE AND WAS GOING DOWN THE EXIT RAMP AT APPROXIMATELY 40MPH WHEN SRVC 4WD INDICATOR LIGHT CAME UP ON THE DASH. I DROVE HOME WHICH WAS APPROXIMATELY 15 MILES AWAY. I PARKED AT THE HOUSE, TURNED THE JEEP OFF. WAITED A COUPLE MINUTES AND TURNED IT BACK ON TO SEE IF THE LIGHT WENT OUT. IT DID NOT. IT WAS ABOUT 8PM AND THE DEALERSHIPS WERE CLOSED SO I PLANNED ON MAKING THE PHONE CALL THE NEXT MORNING TO HAVE IT CHECKED AS I HAD JUST RECEIVED A RRECALL ABOUT MY PTU/SPLINES/DIFF ANYWAYS THAT ALSO NEEDED TO BE CHECKED. ABOUT 15 MINUTES LATER I WENT OUTSIDE TO MOVE MY LAWNMOWER AND NOTICED A HUGE PUDDLE OF DARK GREY GREASE ON THE CONCRETE BEHIND MY JEEP.
Additional Notes:
I HAD JUST GOT OFF THE INTERSTATE AND WAS GOING DOWN THE EXIT RAMP AT APPROXIMATELY 40MPH WHEN SRVC 4WD INDICATOR LIGHT CAME UP ON THE DASH. I DROVE HOME WHICH WAS APPROXIMATELY 15 MILES AWAY. I PARKED AT THE HOUSE, TURNED THE JEEP OFF. WAITED A COUPLE MINUTES AND TURNED IT BACK ON TO SEE IF THE LIGHT WENT OUT. IT DID NOT. IT WAS ABOUT 8PM AND THE DEALERSHIPS WERE CLOSED SO I PLANNED ON MAKING THE PHONE CALL THE NEXT MORNING TO HAVE IT CHECKED AS I HAD JUST RECEIVED A RRECALL ABOUT MY PTU/SPLINES/DIFF ANYWAYS THAT ALSO NEEDED TO BE CHECKED. ABOUT 15 MINUTES LATER I WENT OUTSIDE TO MOVE MY LAWNMOWER AND NOTICED A HUGE PUDDLE OF DARK GREY GREASE ON THE CONCRETE BEHIND MY JEEP.
Mfg Campaign: 11343997
Recall Date: Aug 8, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
SERVICE SHIFTER LIGHT COMES ON AND ALL SELECTIONS LIGHT UP. THIS HAPPENED S WHILE DRIVING . I PARK AND START THE ENGINE 3 HOURS LATER NOW IS OFF.
Corrective Action:
SERVICE SHIFTER LIGHT COMES ON AND ALL SELECTIONS LIGHT UP. THIS HAPPENED S WHILE DRIVING . I PARK AND START THE ENGINE 3 HOURS LATER NOW IS OFF.
Additional Notes:
SERVICE SHIFTER LIGHT COMES ON AND ALL SELECTIONS LIGHT UP. THIS HAPPENED S WHILE DRIVING . I PARK AND START THE ENGINE 3 HOURS LATER NOW IS OFF.
Mfg Campaign: 11343830
Recall Date: Aug 7, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
3 MONTHS AFTER I PURCHASED MY JEEP IT SHIFTS TERRIBLY. IT DOES NOT DO IT 100% OF THE TIME THOUGH. IT GETS STUCK IN GEARS WHEN SHIFTING THEN REVS TO HIGH RPMS OR JENKS FORWARD. OFTEN TIMES IT FEELS LIKE YOU GET REAR ENDED IT JERKS SO BAD. I HAVE HAD IT IN THE SHOP A FEW TIMES, AND MOST MECHANICS SAY IT IS NORMAL. I AM AFRAID IT WILL JERK FORWARD AND I WILL RUN INTO SOMEONE ONE OF THESE DAYS. IT IS WORSE IN STOP AND GO TRAFFIC, HOT DAYS WHEN A/C IS RUNNING, ETC. IT DOES NOT PERFORM ANY DIFFERENTLY WHEN VEHICLE IS WARMED UP. IT SLIPS GEARS AT BOTH HIGH SPEED AND LOW SPEED, MAKING A LOUD NOISE AND ABRUPT MOTION FORWARD.
Corrective Action:
3 MONTHS AFTER I PURCHASED MY JEEP IT SHIFTS TERRIBLY. IT DOES NOT DO IT 100% OF THE TIME THOUGH. IT GETS STUCK IN GEARS WHEN SHIFTING THEN REVS TO HIGH RPMS OR JENKS FORWARD. OFTEN TIMES IT FEELS LIKE YOU GET REAR ENDED IT JERKS SO BAD. I HAVE HAD IT IN THE SHOP A FEW TIMES, AND MOST MECHANICS SAY IT IS NORMAL. I AM AFRAID IT WILL JERK FORWARD AND I WILL RUN INTO SOMEONE ONE OF THESE DAYS. IT IS WORSE IN STOP AND GO TRAFFIC, HOT DAYS WHEN A/C IS RUNNING, ETC. IT DOES NOT PERFORM ANY DIFFERENTLY WHEN VEHICLE IS WARMED UP. IT SLIPS GEARS AT BOTH HIGH SPEED AND LOW SPEED, MAKING A LOUD NOISE AND ABRUPT MOTION FORWARD.
Additional Notes:
3 MONTHS AFTER I PURCHASED MY JEEP IT SHIFTS TERRIBLY. IT DOES NOT DO IT 100% OF THE TIME THOUGH. IT GETS STUCK IN GEARS WHEN SHIFTING THEN REVS TO HIGH RPMS OR JENKS FORWARD. OFTEN TIMES IT FEELS LIKE YOU GET REAR ENDED IT JERKS SO BAD. I HAVE HAD IT IN THE SHOP A FEW TIMES, AND MOST MECHANICS SAY IT IS NORMAL. I AM AFRAID IT WILL JERK FORWARD AND I WILL RUN INTO SOMEONE ONE OF THESE DAYS. IT IS WORSE IN STOP AND GO TRAFFIC, HOT DAYS WHEN A/C IS RUNNING, ETC. IT DOES NOT PERFORM ANY DIFFERENTLY WHEN VEHICLE IS WARMED UP. IT SLIPS GEARS AT BOTH HIGH SPEED AND LOW SPEED, MAKING A LOUD NOISE AND ABRUPT MOTION FORWARD.
Mfg Campaign: 11343972
Recall Date: Aug 7, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I KEEP HAVING TO DO OIL CHANGES WITHIN A 1 1/2 MONTHS WITHOUT EVEN GOING 3,000 MILES. ALSO MY CAR SHUTS ON AND OFF RANDOMLY AND THE POWER GOES OUT ON THE RADIO AND SPEEDOMETER. I'VE TAKEN MY CAR IN AND THEY RUN A DIAGNOSTIC AND ALWAYS TELL ME THAT EVERYTHING WITH THE CAR IS FINE. THIS SHUT OFF SEEMS TO HAPPEN WHEN I STOP AT A STOP LIGHT OR STOP SIGN. ALL THE POWER SEEMS TO GO OUT AND THE CAR COMPLETELY SHUTS OFF. THE LIGHTS ON THE RADIO AND SPEEDOMETER HAVE GONE BLACK WHILE THE CAR IS IN MOTION, IT HAS HAPPENED WHILE I'M DRIVING ON THE HIGHWAY. I HAVE NO IDEA WHY I'M HAVING TO GET MORE FREQUENT OIL CHANGES.
Corrective Action:
I KEEP HAVING TO DO OIL CHANGES WITHIN A 1 1/2 MONTHS WITHOUT EVEN GOING 3,000 MILES. ALSO MY CAR SHUTS ON AND OFF RANDOMLY AND THE POWER GOES OUT ON THE RADIO AND SPEEDOMETER. I'VE TAKEN MY CAR IN AND THEY RUN A DIAGNOSTIC AND ALWAYS TELL ME THAT EVERYTHING WITH THE CAR IS FINE. THIS SHUT OFF SEEMS TO HAPPEN WHEN I STOP AT A STOP LIGHT OR STOP SIGN. ALL THE POWER SEEMS TO GO OUT AND THE CAR COMPLETELY SHUTS OFF. THE LIGHTS ON THE RADIO AND SPEEDOMETER HAVE GONE BLACK WHILE THE CAR IS IN MOTION, IT HAS HAPPENED WHILE I'M DRIVING ON THE HIGHWAY. I HAVE NO IDEA WHY I'M HAVING TO GET MORE FREQUENT OIL CHANGES.
Additional Notes:
I KEEP HAVING TO DO OIL CHANGES WITHIN A 1 1/2 MONTHS WITHOUT EVEN GOING 3,000 MILES. ALSO MY CAR SHUTS ON AND OFF RANDOMLY AND THE POWER GOES OUT ON THE RADIO AND SPEEDOMETER. I'VE TAKEN MY CAR IN AND THEY RUN A DIAGNOSTIC AND ALWAYS TELL ME THAT EVERYTHING WITH THE CAR IS FINE. THIS SHUT OFF SEEMS TO HAPPEN WHEN I STOP AT A STOP LIGHT OR STOP SIGN. ALL THE POWER SEEMS TO GO OUT AND THE CAR COMPLETELY SHUTS OFF. THE LIGHTS ON THE RADIO AND SPEEDOMETER HAVE GONE BLACK WHILE THE CAR IS IN MOTION, IT HAS HAPPENED WHILE I'M DRIVING ON THE HIGHWAY. I HAVE NO IDEA WHY I'M HAVING TO GET MORE FREQUENT OIL CHANGES.
Mfg Campaign: 11343631
Recall Date: Aug 6, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I KEEP HAVING TO DO OIL CHANGES WITHIN A 1 1/2 MONTHS WITHOUT EVEN GOING 3,000 MILES. ALSO MY CAR SHUTS ON AND OFF RANDOMLY AND THE POWER GOES OUT ON THE RADIO AND SPEEDOMETER. I'VE TAKEN MY CAR IN AND THEY RUN A DIAGNOSTIC AND ALWAYS TELL ME THAT EVERYTHING WITH THE CAR IS FINE. THIS SHUT OFF SEEMS TO HAPPEN WHEN I STOP AT A STOP LIGHT OR STOP SIGN. ALL THE POWER SEEMS TO GO OUT AND THE CAR COMPLETELY SHUTS OFF. THE LIGHTS ON THE RADIO AND SPEEDOMETER HAVE GONE BLACK WHILE THE CAR IS IN MOTION, IT HAS HAPPENED WHILE I'M DRIVING ON THE HIGHWAY. I HAVE NO IDEA WHY I'M HAVING TO GET MORE FREQUENT OIL CHANGES.
Corrective Action:
I KEEP HAVING TO DO OIL CHANGES WITHIN A 1 1/2 MONTHS WITHOUT EVEN GOING 3,000 MILES. ALSO MY CAR SHUTS ON AND OFF RANDOMLY AND THE POWER GOES OUT ON THE RADIO AND SPEEDOMETER. I'VE TAKEN MY CAR IN AND THEY RUN A DIAGNOSTIC AND ALWAYS TELL ME THAT EVERYTHING WITH THE CAR IS FINE. THIS SHUT OFF SEEMS TO HAPPEN WHEN I STOP AT A STOP LIGHT OR STOP SIGN. ALL THE POWER SEEMS TO GO OUT AND THE CAR COMPLETELY SHUTS OFF. THE LIGHTS ON THE RADIO AND SPEEDOMETER HAVE GONE BLACK WHILE THE CAR IS IN MOTION, IT HAS HAPPENED WHILE I'M DRIVING ON THE HIGHWAY. I HAVE NO IDEA WHY I'M HAVING TO GET MORE FREQUENT OIL CHANGES.
Additional Notes:
I KEEP HAVING TO DO OIL CHANGES WITHIN A 1 1/2 MONTHS WITHOUT EVEN GOING 3,000 MILES. ALSO MY CAR SHUTS ON AND OFF RANDOMLY AND THE POWER GOES OUT ON THE RADIO AND SPEEDOMETER. I'VE TAKEN MY CAR IN AND THEY RUN A DIAGNOSTIC AND ALWAYS TELL ME THAT EVERYTHING WITH THE CAR IS FINE. THIS SHUT OFF SEEMS TO HAPPEN WHEN I STOP AT A STOP LIGHT OR STOP SIGN. ALL THE POWER SEEMS TO GO OUT AND THE CAR COMPLETELY SHUTS OFF. THE LIGHTS ON THE RADIO AND SPEEDOMETER HAVE GONE BLACK WHILE THE CAR IS IN MOTION, IT HAS HAPPENED WHILE I'M DRIVING ON THE HIGHWAY. I HAVE NO IDEA WHY I'M HAVING TO GET MORE FREQUENT OIL CHANGES.
Mfg Campaign: 11343631
Recall Date: Aug 6, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I PURCHASED MY VEHICLE ON JULY 27TH PAYING 28,000 DOLLARS FOR IT. I TEST DRIVE IT AND EVERYTHING WAS FINE. TWO DAYS LATER MY 'SERVICE SHIFTER' LIGHT CANE ON AND EVERYTHING BY MY SHIFTER WAS ILLUMINATED. TODAY (08/03/2020) IT HAPPENED AGAIN. NUMEROUS PEOPLE ONLINE HAVE BEEN COMPLAINING ABOUT THEIR JEEPS DOING THE SAME THING. I HAVE UNDER 60,000 MILES ON THIS JEEP AND SOMETHING NEEDS TO BE DONE. I CAN END UP BEING STRANDED ON THE SIDE OF THE ROAD AS I TRAVEL A LOT. PLEASE RECALL THIS ISSUE AS MANY PEOPLE ARE PAYING TO GET THIS FIXED WHEN IT'S NOT THE CAR OWNERS FAULT.
Corrective Action:
I PURCHASED MY VEHICLE ON JULY 27TH PAYING 28,000 DOLLARS FOR IT. I TEST DRIVE IT AND EVERYTHING WAS FINE. TWO DAYS LATER MY 'SERVICE SHIFTER' LIGHT CANE ON AND EVERYTHING BY MY SHIFTER WAS ILLUMINATED. TODAY (08/03/2020) IT HAPPENED AGAIN. NUMEROUS PEOPLE ONLINE HAVE BEEN COMPLAINING ABOUT THEIR JEEPS DOING THE SAME THING. I HAVE UNDER 60,000 MILES ON THIS JEEP AND SOMETHING NEEDS TO BE DONE. I CAN END UP BEING STRANDED ON THE SIDE OF THE ROAD AS I TRAVEL A LOT. PLEASE RECALL THIS ISSUE AS MANY PEOPLE ARE PAYING TO GET THIS FIXED WHEN IT'S NOT THE CAR OWNERS FAULT.
Additional Notes:
I PURCHASED MY VEHICLE ON JULY 27TH PAYING 28,000 DOLLARS FOR IT. I TEST DRIVE IT AND EVERYTHING WAS FINE. TWO DAYS LATER MY 'SERVICE SHIFTER' LIGHT CANE ON AND EVERYTHING BY MY SHIFTER WAS ILLUMINATED. TODAY (08/03/2020) IT HAPPENED AGAIN. NUMEROUS PEOPLE ONLINE HAVE BEEN COMPLAINING ABOUT THEIR JEEPS DOING THE SAME THING. I HAVE UNDER 60,000 MILES ON THIS JEEP AND SOMETHING NEEDS TO BE DONE. I CAN END UP BEING STRANDED ON THE SIDE OF THE ROAD AS I TRAVEL A LOT. PLEASE RECALL THIS ISSUE AS MANY PEOPLE ARE PAYING TO GET THIS FIXED WHEN IT'S NOT THE CAR OWNERS FAULT.
Mfg Campaign: 11343080
Recall Date: Aug 3, 2020
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