Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 01C
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 45A
Recall Date: Apr 27, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W47
Recall Date: Jun 11, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Jeep Cherokee vehicles. The tire and rim size information required to be on the Certification label was omitted during manufacturing, which may result in an incorrect tire and rim combination being installed on the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T53
Recall Date: Aug 31, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Cherokee vehicles manufactured October 13, 2016, to October 17, 2016. Improper welds on the driver's knee air bag inflator may prevent the air bag from properly inflating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S84
Recall Date: Nov 2, 2016
Consumer Complaints
1.8K ComplaintsChrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Service shifter warning continuous for 12 months. Recalled on the 2017 Grand Cherokee but this is am issue with the Cherokee latitude. This is a very serious safety issue & needs recalled for more vehicles!
Corrective Action:
Service shifter warning continuous for 12 months. Recalled on the 2017 Grand Cherokee but this is am issue with the Cherokee latitude. This is a very serious safety issue & needs recalled for more vehicles!
Additional Notes:
Service shifter warning continuous for 12 months. Recalled on the 2017 Grand Cherokee but this is am issue with the Cherokee latitude. This is a very serious safety issue & needs recalled for more vehicles!
Mfg Campaign: 11482827
Recall Date: Sep 4, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Service shifter warning continuous for 12 months. Recalled on the 2017 Grand Cherokee but this is am issue with the Cherokee latitude. This is a very serious safety issue & needs recalled for more vehicles!
Corrective Action:
Service shifter warning continuous for 12 months. Recalled on the 2017 Grand Cherokee but this is am issue with the Cherokee latitude. This is a very serious safety issue & needs recalled for more vehicles!
Additional Notes:
Service shifter warning continuous for 12 months. Recalled on the 2017 Grand Cherokee but this is am issue with the Cherokee latitude. This is a very serious safety issue & needs recalled for more vehicles!
Mfg Campaign: 11482827
Recall Date: Sep 4, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle gives “service shifter” notification and all lights on shifter become illuminated on shifter.
Corrective Action:
Vehicle gives “service shifter” notification and all lights on shifter become illuminated on shifter.
Additional Notes:
Vehicle gives “service shifter” notification and all lights on shifter become illuminated on shifter.
Mfg Campaign: 11480944
Recall Date: Aug 24, 2022
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Weather condition was partly overcast, roads were dry, temperature was in the mid 80s F. 1.) I was stopped at a stop light with my foot on the brake and vehicle was in neutral. When I shifted into gear, without taking my foot off of the brake, the alarm telling me to put my foot on the brake before shifting into gear went off. The brake system felt normal, correct foot pressure and in the mostly up position. I shifted into park, still keeping my foot on the brake. The warning alarm went off so I shifted into gear and proceeded. 2.) I reached a speed of 30mph. When I came to my turn, 1500 feet from where the stop light was, I stepped on the brake. The brake pedal had pressure for about a second then the pedal went soft and all the way to the floor. The brakes were in a complete failure at this moment. 3.) Instead of turning I continued straight and shifted into manual gear, downshifting to slow the vehicle. I also activated my emergency lights. 4.) When I reached a speed of 5 mph I pulled over to the side of the road and activated the emergency brake. My vehicle skidded and then stopped.
Corrective Action:
Weather condition was partly overcast, roads were dry, temperature was in the mid 80s F. 1.) I was stopped at a stop light with my foot on the brake and vehicle was in neutral. When I shifted into gear, without taking my foot off of the brake, the alarm telling me to put my foot on the brake before shifting into gear went off. The brake system felt normal, correct foot pressure and in the mostly up position. I shifted into park, still keeping my foot on the brake. The warning alarm went off so I shifted into gear and proceeded. 2.) I reached a speed of 30mph. When I came to my turn, 1500 feet from where the stop light was, I stepped on the brake. The brake pedal had pressure for about a second then the pedal went soft and all the way to the floor. The brakes were in a complete failure at this moment. 3.) Instead of turning I continued straight and shifted into manual gear, downshifting to slow the vehicle. I also activated my emergency lights. 4.) When I reached a speed of 5 mph I pulled over to the side of the road and activated the emergency brake. My vehicle skidded and then stopped.
Additional Notes:
Weather condition was partly overcast, roads were dry, temperature was in the mid 80s F. 1.) I was stopped at a stop light with my foot on the brake and vehicle was in neutral. When I shifted into gear, without taking my foot off of the brake, the alarm telling me to put my foot on the brake before shifting into gear went off. The brake system felt normal, correct foot pressure and in the mostly up position. I shifted into park, still keeping my foot on the brake. The warning alarm went off so I shifted into gear and proceeded. 2.) I reached a speed of 30mph. When I came to my turn, 1500 feet from where the stop light was, I stepped on the brake. The brake pedal had pressure for about a second then the pedal went soft and all the way to the floor. The brakes were in a complete failure at this moment. 3.) Instead of turning I continued straight and shifted into manual gear, downshifting to slow the vehicle. I also activated my emergency lights. 4.) When I reached a speed of 5 mph I pulled over to the side of the road and activated the emergency brake. My vehicle skidded and then stopped.
Mfg Campaign: 11480471
Recall Date: Aug 22, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Vehicle turns on but will not start. Changed battery and spark plugs
Corrective Action:
Vehicle turns on but will not start. Changed battery and spark plugs
Additional Notes:
Vehicle turns on but will not start. Changed battery and spark plugs
Mfg Campaign: 11478525
Recall Date: Aug 10, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle turns on but will not start. Changed battery and spark plugs
Corrective Action:
Vehicle turns on but will not start. Changed battery and spark plugs
Additional Notes:
Vehicle turns on but will not start. Changed battery and spark plugs
Mfg Campaign: 11478525
Recall Date: Aug 10, 2022
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Parking brake actuator and Parking Brake Module--WATER SOAKED Car was towed to dealer as it was inoperable due to the parking brake being locked in position and I was unable to release. The Mechanic replaced left side parking brake actuator as it was locked up. He then found it still didn't work and found the parking brake module water soaked underneath the spare tire and trim. He also had to replace the park brake switch. He did not know what caused it and I'm terrified that this issue is going to happen again and causing me danger while driving this vehicle.
Corrective Action:
Parking brake actuator and Parking Brake Module--WATER SOAKED Car was towed to dealer as it was inoperable due to the parking brake being locked in position and I was unable to release. The Mechanic replaced left side parking brake actuator as it was locked up. He then found it still didn't work and found the parking brake module water soaked underneath the spare tire and trim. He also had to replace the park brake switch. He did not know what caused it and I'm terrified that this issue is going to happen again and causing me danger while driving this vehicle.
Additional Notes:
Parking brake actuator and Parking Brake Module--WATER SOAKED Car was towed to dealer as it was inoperable due to the parking brake being locked in position and I was unable to release. The Mechanic replaced left side parking brake actuator as it was locked up. He then found it still didn't work and found the parking brake module water soaked underneath the spare tire and trim. He also had to replace the park brake switch. He did not know what caused it and I'm terrified that this issue is going to happen again and causing me danger while driving this vehicle.
Mfg Campaign: 11478336
Recall Date: Aug 9, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
We first noticed the "svc fwd'' warning light. Intermittently at first and going off after driving a mile or so. We were first told it was probably a wiring problem, possibly a worn and exposed connector or a bad fuse but neither was found. Only after the ''svc fwd'' light started to remain on, did we have a diagnostic run and then were told the PTU had gone out and that this is a known common problem with Jeep Cherokee's 2014 - 2017.In fact, so bad a problem, it warranted a recall. Thousands of jeeps are having this problem but the recall is VIN specific. Ours is a 2017 and is NOT on the recall although it is now dangerous to drive. We are essentially paying for a vehicle we cannot drive and have been waiting over 5 weeks now for a replacement PTU. Even so, some of the replacement PTU's are ,themselves being recalled for being faulty. Our warranty has run out. The mileage is now just over 60,000 and now we feel we are being pushed to cover the cost even though this is a known faulty part.
Corrective Action:
We first noticed the "svc fwd'' warning light. Intermittently at first and going off after driving a mile or so. We were first told it was probably a wiring problem, possibly a worn and exposed connector or a bad fuse but neither was found. Only after the ''svc fwd'' light started to remain on, did we have a diagnostic run and then were told the PTU had gone out and that this is a known common problem with Jeep Cherokee's 2014 - 2017.In fact, so bad a problem, it warranted a recall. Thousands of jeeps are having this problem but the recall is VIN specific. Ours is a 2017 and is NOT on the recall although it is now dangerous to drive. We are essentially paying for a vehicle we cannot drive and have been waiting over 5 weeks now for a replacement PTU. Even so, some of the replacement PTU's are ,themselves being recalled for being faulty. Our warranty has run out. The mileage is now just over 60,000 and now we feel we are being pushed to cover the cost even though this is a known faulty part.
Additional Notes:
We first noticed the "svc fwd'' warning light. Intermittently at first and going off after driving a mile or so. We were first told it was probably a wiring problem, possibly a worn and exposed connector or a bad fuse but neither was found. Only after the ''svc fwd'' light started to remain on, did we have a diagnostic run and then were told the PTU had gone out and that this is a known common problem with Jeep Cherokee's 2014 - 2017.In fact, so bad a problem, it warranted a recall. Thousands of jeeps are having this problem but the recall is VIN specific. Ours is a 2017 and is NOT on the recall although it is now dangerous to drive. We are essentially paying for a vehicle we cannot drive and have been waiting over 5 weeks now for a replacement PTU. Even so, some of the replacement PTU's are ,themselves being recalled for being faulty. Our warranty has run out. The mileage is now just over 60,000 and now we feel we are being pushed to cover the cost even though this is a known faulty part.
Mfg Campaign: 11478500
Recall Date: Aug 9, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
We first noticed the "svc fwd'' warning light. Intermittently at first and going off after driving a mile or so. We were first told it was probably a wiring problem, possibly a worn and exposed connector or a bad fuse but neither was found. Only after the ''svc fwd'' light started to remain on, did we have a diagnostic run and then were told the PTU had gone out and that this is a known common problem with Jeep Cherokee's 2014 - 2017.In fact, so bad a problem, it warranted a recall. Thousands of jeeps are having this problem but the recall is VIN specific. Ours is a 2017 and is NOT on the recall although it is now dangerous to drive. We are essentially paying for a vehicle we cannot drive and have been waiting over 5 weeks now for a replacement PTU. Even so, some of the replacement PTU's are ,themselves being recalled for being faulty. Our warranty has run out. The mileage is now just over 60,000 and now we feel we are being pushed to cover the cost even though this is a known faulty part.
Corrective Action:
We first noticed the "svc fwd'' warning light. Intermittently at first and going off after driving a mile or so. We were first told it was probably a wiring problem, possibly a worn and exposed connector or a bad fuse but neither was found. Only after the ''svc fwd'' light started to remain on, did we have a diagnostic run and then were told the PTU had gone out and that this is a known common problem with Jeep Cherokee's 2014 - 2017.In fact, so bad a problem, it warranted a recall. Thousands of jeeps are having this problem but the recall is VIN specific. Ours is a 2017 and is NOT on the recall although it is now dangerous to drive. We are essentially paying for a vehicle we cannot drive and have been waiting over 5 weeks now for a replacement PTU. Even so, some of the replacement PTU's are ,themselves being recalled for being faulty. Our warranty has run out. The mileage is now just over 60,000 and now we feel we are being pushed to cover the cost even though this is a known faulty part.
Additional Notes:
We first noticed the "svc fwd'' warning light. Intermittently at first and going off after driving a mile or so. We were first told it was probably a wiring problem, possibly a worn and exposed connector or a bad fuse but neither was found. Only after the ''svc fwd'' light started to remain on, did we have a diagnostic run and then were told the PTU had gone out and that this is a known common problem with Jeep Cherokee's 2014 - 2017.In fact, so bad a problem, it warranted a recall. Thousands of jeeps are having this problem but the recall is VIN specific. Ours is a 2017 and is NOT on the recall although it is now dangerous to drive. We are essentially paying for a vehicle we cannot drive and have been waiting over 5 weeks now for a replacement PTU. Even so, some of the replacement PTU's are ,themselves being recalled for being faulty. Our warranty has run out. The mileage is now just over 60,000 and now we feel we are being pushed to cover the cost even though this is a known faulty part.
Mfg Campaign: 11478500
Recall Date: Aug 9, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My Power Transfer Unit is bad on my 2017 Jeep Cherokee. My light came on that says service 4WD. I took it to the Jeep Dealer who states that my Jeep showed a code c14a7-97 and it said my PTU is bad.
Corrective Action:
My Power Transfer Unit is bad on my 2017 Jeep Cherokee. My light came on that says service 4WD. I took it to the Jeep Dealer who states that my Jeep showed a code c14a7-97 and it said my PTU is bad.
Additional Notes:
My Power Transfer Unit is bad on my 2017 Jeep Cherokee. My light came on that says service 4WD. I took it to the Jeep Dealer who states that my Jeep showed a code c14a7-97 and it said my PTU is bad.
Mfg Campaign: 11477360
Recall Date: Aug 3, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Trouble with power transfer unit and dealer mechanic said it needs to be replaced. Noticed there has been a recall involving other vehicles and was concerned that about my jeep Cherokee and the information from the dealer mechanic today.
Corrective Action:
Trouble with power transfer unit and dealer mechanic said it needs to be replaced. Noticed there has been a recall involving other vehicles and was concerned that about my jeep Cherokee and the information from the dealer mechanic today.
Additional Notes:
Trouble with power transfer unit and dealer mechanic said it needs to be replaced. Noticed there has been a recall involving other vehicles and was concerned that about my jeep Cherokee and the information from the dealer mechanic today.
Mfg Campaign: 11477367
Recall Date: Aug 3, 2022
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
in august 2021 my got a service parking brake warning. took to dealership to make a appointment got more warning on the drive there for traction control,brake warning and check engine. got a appointment for later in week. asked was it OK to drive was told yes it was OK. got in car to leave and every 4 to 6 inches parking brake would lock up. tried a few times to move car but couldn't go any where keep locking brakes up. went inside told service advisor said i would have to leave it with them. called for a ride and while waiting for ride service advisor tried to move car and same thing happened to him. they replaced parking brake module. then in January 2022 left work and got service parking brake warning again then traction control also after a few miles. managed to make it home and called dealership and got a appointment for a few days later. when i tried to go to work next time car would not start battery was dead. had it towed to dealership and the brake module and terminal was corroded and green also battery was shorted out and would not hold a charge { fried the battery}. had to replace battery,control module and wiring harness this time. guess i was lucky it didn't catch fire this time or it happen while driving at highway speeds.
Corrective Action:
in august 2021 my got a service parking brake warning. took to dealership to make a appointment got more warning on the drive there for traction control,brake warning and check engine. got a appointment for later in week. asked was it OK to drive was told yes it was OK. got in car to leave and every 4 to 6 inches parking brake would lock up. tried a few times to move car but couldn't go any where keep locking brakes up. went inside told service advisor said i would have to leave it with them. called for a ride and while waiting for ride service advisor tried to move car and same thing happened to him. they replaced parking brake module. then in January 2022 left work and got service parking brake warning again then traction control also after a few miles. managed to make it home and called dealership and got a appointment for a few days later. when i tried to go to work next time car would not start battery was dead. had it towed to dealership and the brake module and terminal was corroded and green also battery was shorted out and would not hold a charge { fried the battery}. had to replace battery,control module and wiring harness this time. guess i was lucky it didn't catch fire this time or it happen while driving at highway speeds.
Additional Notes:
in august 2021 my got a service parking brake warning. took to dealership to make a appointment got more warning on the drive there for traction control,brake warning and check engine. got a appointment for later in week. asked was it OK to drive was told yes it was OK. got in car to leave and every 4 to 6 inches parking brake would lock up. tried a few times to move car but couldn't go any where keep locking brakes up. went inside told service advisor said i would have to leave it with them. called for a ride and while waiting for ride service advisor tried to move car and same thing happened to him. they replaced parking brake module. then in January 2022 left work and got service parking brake warning again then traction control also after a few miles. managed to make it home and called dealership and got a appointment for a few days later. when i tried to go to work next time car would not start battery was dead. had it towed to dealership and the brake module and terminal was corroded and green also battery was shorted out and would not hold a charge { fried the battery}. had to replace battery,control module and wiring harness this time. guess i was lucky it didn't catch fire this time or it happen while driving at highway speeds.
Mfg Campaign: 11477153
Recall Date: Aug 2, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
in august 2021 my got a service parking brake warning. took to dealership to make a appointment got more warning on the drive there for traction control,brake warning and check engine. got a appointment for later in week. asked was it OK to drive was told yes it was OK. got in car to leave and every 4 to 6 inches parking brake would lock up. tried a few times to move car but couldn't go any where keep locking brakes up. went inside told service advisor said i would have to leave it with them. called for a ride and while waiting for ride service advisor tried to move car and same thing happened to him. they replaced parking brake module. then in January 2022 left work and got service parking brake warning again then traction control also after a few miles. managed to make it home and called dealership and got a appointment for a few days later. when i tried to go to work next time car would not start battery was dead. had it towed to dealership and the brake module and terminal was corroded and green also battery was shorted out and would not hold a charge { fried the battery}. had to replace battery,control module and wiring harness this time. guess i was lucky it didn't catch fire this time or it happen while driving at highway speeds.
Corrective Action:
in august 2021 my got a service parking brake warning. took to dealership to make a appointment got more warning on the drive there for traction control,brake warning and check engine. got a appointment for later in week. asked was it OK to drive was told yes it was OK. got in car to leave and every 4 to 6 inches parking brake would lock up. tried a few times to move car but couldn't go any where keep locking brakes up. went inside told service advisor said i would have to leave it with them. called for a ride and while waiting for ride service advisor tried to move car and same thing happened to him. they replaced parking brake module. then in January 2022 left work and got service parking brake warning again then traction control also after a few miles. managed to make it home and called dealership and got a appointment for a few days later. when i tried to go to work next time car would not start battery was dead. had it towed to dealership and the brake module and terminal was corroded and green also battery was shorted out and would not hold a charge { fried the battery}. had to replace battery,control module and wiring harness this time. guess i was lucky it didn't catch fire this time or it happen while driving at highway speeds.
Additional Notes:
in august 2021 my got a service parking brake warning. took to dealership to make a appointment got more warning on the drive there for traction control,brake warning and check engine. got a appointment for later in week. asked was it OK to drive was told yes it was OK. got in car to leave and every 4 to 6 inches parking brake would lock up. tried a few times to move car but couldn't go any where keep locking brakes up. went inside told service advisor said i would have to leave it with them. called for a ride and while waiting for ride service advisor tried to move car and same thing happened to him. they replaced parking brake module. then in January 2022 left work and got service parking brake warning again then traction control also after a few miles. managed to make it home and called dealership and got a appointment for a few days later. when i tried to go to work next time car would not start battery was dead. had it towed to dealership and the brake module and terminal was corroded and green also battery was shorted out and would not hold a charge { fried the battery}. had to replace battery,control module and wiring harness this time. guess i was lucky it didn't catch fire this time or it happen while driving at highway speeds.
Mfg Campaign: 11477153
Recall Date: Aug 2, 2022
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
in august 2021 my got a service parking brake warning. took to dealership to make a appointment got more warning on the drive there for traction control,brake warning and check engine. got a appointment for later in week. asked was it OK to drive was told yes it was OK. got in car to leave and every 4 to 6 inches parking brake would lock up. tried a few times to move car but couldn't go any where keep locking brakes up. went inside told service advisor said i would have to leave it with them. called for a ride and while waiting for ride service advisor tried to move car and same thing happened to him. they replaced parking brake module. then in January 2022 left work and got service parking brake warning again then traction control also after a few miles. managed to make it home and called dealership and got a appointment for a few days later. when i tried to go to work next time car would not start battery was dead. had it towed to dealership and the brake module and terminal was corroded and green also battery was shorted out and would not hold a charge { fried the battery}. had to replace battery,control module and wiring harness this time. guess i was lucky it didn't catch fire this time or it happen while driving at highway speeds.
Corrective Action:
in august 2021 my got a service parking brake warning. took to dealership to make a appointment got more warning on the drive there for traction control,brake warning and check engine. got a appointment for later in week. asked was it OK to drive was told yes it was OK. got in car to leave and every 4 to 6 inches parking brake would lock up. tried a few times to move car but couldn't go any where keep locking brakes up. went inside told service advisor said i would have to leave it with them. called for a ride and while waiting for ride service advisor tried to move car and same thing happened to him. they replaced parking brake module. then in January 2022 left work and got service parking brake warning again then traction control also after a few miles. managed to make it home and called dealership and got a appointment for a few days later. when i tried to go to work next time car would not start battery was dead. had it towed to dealership and the brake module and terminal was corroded and green also battery was shorted out and would not hold a charge { fried the battery}. had to replace battery,control module and wiring harness this time. guess i was lucky it didn't catch fire this time or it happen while driving at highway speeds.
Additional Notes:
in august 2021 my got a service parking brake warning. took to dealership to make a appointment got more warning on the drive there for traction control,brake warning and check engine. got a appointment for later in week. asked was it OK to drive was told yes it was OK. got in car to leave and every 4 to 6 inches parking brake would lock up. tried a few times to move car but couldn't go any where keep locking brakes up. went inside told service advisor said i would have to leave it with them. called for a ride and while waiting for ride service advisor tried to move car and same thing happened to him. they replaced parking brake module. then in January 2022 left work and got service parking brake warning again then traction control also after a few miles. managed to make it home and called dealership and got a appointment for a few days later. when i tried to go to work next time car would not start battery was dead. had it towed to dealership and the brake module and terminal was corroded and green also battery was shorted out and would not hold a charge { fried the battery}. had to replace battery,control module and wiring harness this time. guess i was lucky it didn't catch fire this time or it happen while driving at highway speeds.
Mfg Campaign: 11477153
Recall Date: Aug 2, 2022
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Parking break has unexpectedly engaged multiple times while vehicle is at stop lights, transmission is in Drive, or while parked and transmission is in Park. I have not yet experienced this issue while vehicle is in motion.
Corrective Action:
Parking break has unexpectedly engaged multiple times while vehicle is at stop lights, transmission is in Drive, or while parked and transmission is in Park. I have not yet experienced this issue while vehicle is in motion.
Additional Notes:
Parking break has unexpectedly engaged multiple times while vehicle is at stop lights, transmission is in Drive, or while parked and transmission is in Park. I have not yet experienced this issue while vehicle is in motion.
Mfg Campaign: 11476471
Recall Date: Jul 29, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Power Transfer Unit falls off because of acknowledged manufactured defect: 1.While it seems extremely unlikely for all bolts of the power transfer unit to eject and/or shear, it is worth noting that increased stress & strain upon an un-torqued bolt could lead to such a condition. Review of the Jeep Cherokee Forum resulted in discovery of identical incidents associated with the Jeep Cherokee Trailhawk, specifically in the affected model range of Safety Recall W47. 3.Safety Recall W47 States: “The PTU on about 67,240 of the above vehicles may have been built to allow relative movement between the differential input splines and the transmission output shaft. This condition may result in the teeth of the input splines wearing off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, torque cannot be transferred between the front wheels and the transmission, which will result in a loss of motive power while the vehicle is in motion and a loss of the PARK function while stationary. A loss of motive power or PARK function can cause a vehicle crash without prior warning and/or injury to others outside the vehicle. 4.The repair completed via Safety Recall W47 was: “Reprogram the affected vehicles with software for the Drive Train Control Module (DTCM) and the Electric Park Brake (EPB) that will maintain vehicle propulsion by engaging rear wheel drive function and prevent rolling in the PARK selection by activating the electric park brake if a failed input spline occurs” 5.Safety Recall W47 did not correct the root cause of the problem, which was a manufactured defect creating relative movement between the differential input splines and the transmission output shaft. Improper tolerance of high velocity rotational components results in high vibrations that propagate through ancillary equipment. Damage and ware caused by high vibrations is a scientifically plausible explanation for sheared bolts.
Corrective Action:
Power Transfer Unit falls off because of acknowledged manufactured defect: 1.While it seems extremely unlikely for all bolts of the power transfer unit to eject and/or shear, it is worth noting that increased stress & strain upon an un-torqued bolt could lead to such a condition. Review of the Jeep Cherokee Forum resulted in discovery of identical incidents associated with the Jeep Cherokee Trailhawk, specifically in the affected model range of Safety Recall W47. 3.Safety Recall W47 States: “The PTU on about 67,240 of the above vehicles may have been built to allow relative movement between the differential input splines and the transmission output shaft. This condition may result in the teeth of the input splines wearing off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, torque cannot be transferred between the front wheels and the transmission, which will result in a loss of motive power while the vehicle is in motion and a loss of the PARK function while stationary. A loss of motive power or PARK function can cause a vehicle crash without prior warning and/or injury to others outside the vehicle. 4.The repair completed via Safety Recall W47 was: “Reprogram the affected vehicles with software for the Drive Train Control Module (DTCM) and the Electric Park Brake (EPB) that will maintain vehicle propulsion by engaging rear wheel drive function and prevent rolling in the PARK selection by activating the electric park brake if a failed input spline occurs” 5.Safety Recall W47 did not correct the root cause of the problem, which was a manufactured defect creating relative movement between the differential input splines and the transmission output shaft. Improper tolerance of high velocity rotational components results in high vibrations that propagate through ancillary equipment. Damage and ware caused by high vibrations is a scientifically plausible explanation for sheared bolts.
Additional Notes:
Power Transfer Unit falls off because of acknowledged manufactured defect: 1.While it seems extremely unlikely for all bolts of the power transfer unit to eject and/or shear, it is worth noting that increased stress & strain upon an un-torqued bolt could lead to such a condition. Review of the Jeep Cherokee Forum resulted in discovery of identical incidents associated with the Jeep Cherokee Trailhawk, specifically in the affected model range of Safety Recall W47. 3.Safety Recall W47 States: “The PTU on about 67,240 of the above vehicles may have been built to allow relative movement between the differential input splines and the transmission output shaft. This condition may result in the teeth of the input splines wearing off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, torque cannot be transferred between the front wheels and the transmission, which will result in a loss of motive power while the vehicle is in motion and a loss of the PARK function while stationary. A loss of motive power or PARK function can cause a vehicle crash without prior warning and/or injury to others outside the vehicle. 4.The repair completed via Safety Recall W47 was: “Reprogram the affected vehicles with software for the Drive Train Control Module (DTCM) and the Electric Park Brake (EPB) that will maintain vehicle propulsion by engaging rear wheel drive function and prevent rolling in the PARK selection by activating the electric park brake if a failed input spline occurs” 5.Safety Recall W47 did not correct the root cause of the problem, which was a manufactured defect creating relative movement between the differential input splines and the transmission output shaft. Improper tolerance of high velocity rotational components results in high vibrations that propagate through ancillary equipment. Damage and ware caused by high vibrations is a scientifically plausible explanation for sheared bolts.
Mfg Campaign: 11476404
Recall Date: Jul 28, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Jeep Cherokee. The contact stated while driving 55 MPH, the vehicle started jerking with the service shifter message displayed. The contact stated that the gear shifter indicator lights were flashing. The contact took the vehicle to the dealer who repaired the bezel kit shifter and the jumper wiring harness. The failure reoccurred. The contact stated the failure was related to NHTSA Campaign Number: 20V343000 (Power Train) however, the VIN was not included. The manufacturer was not made aware of the failure. The approximate failure mileage was 40,685.
Corrective Action:
The contact owns a 2017 Jeep Cherokee. The contact stated while driving 55 MPH, the vehicle started jerking with the service shifter message displayed. The contact stated that the gear shifter indicator lights were flashing. The contact took the vehicle to the dealer who repaired the bezel kit shifter and the jumper wiring harness. The failure reoccurred. The contact stated the failure was related to NHTSA Campaign Number: 20V343000 (Power Train) however, the VIN was not included. The manufacturer was not made aware of the failure. The approximate failure mileage was 40,685.
Additional Notes:
The contact owns a 2017 Jeep Cherokee. The contact stated while driving 55 MPH, the vehicle started jerking with the service shifter message displayed. The contact stated that the gear shifter indicator lights were flashing. The contact took the vehicle to the dealer who repaired the bezel kit shifter and the jumper wiring harness. The failure reoccurred. The contact stated the failure was related to NHTSA Campaign Number: 20V343000 (Power Train) however, the VIN was not included. The manufacturer was not made aware of the failure. The approximate failure mileage was 40,685.
Mfg Campaign: 11475879
Recall Date: Jul 26, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Our 2017 Cherokee 46k displays “service shifter” and all lights on the shifter go red. The first time this happened (summer 2020) the dealership Hopkins, MN told me not to drive the vehicle and to bring in for service. They were not aware of this issue which I don't believe now. The appointment was 4 weeks out and once the dealership looked at vehicle as lights were off they could not diagnose. 2nd time this happened was not able to get into dealership that day. 3rd time this happened (7/22/2022) I immediately called the dealership on issue and they refused to look at vehicle the same day and told me to bring in on Monday 7/25/2022. Next day the lights did not come on. each time I call the Jeep dealership they give me a different response. Don't know if its safe to drive the vehicle in this state. There should be a recall on this issue.
Corrective Action:
Our 2017 Cherokee 46k displays “service shifter” and all lights on the shifter go red. The first time this happened (summer 2020) the dealership Hopkins, MN told me not to drive the vehicle and to bring in for service. They were not aware of this issue which I don't believe now. The appointment was 4 weeks out and once the dealership looked at vehicle as lights were off they could not diagnose. 2nd time this happened was not able to get into dealership that day. 3rd time this happened (7/22/2022) I immediately called the dealership on issue and they refused to look at vehicle the same day and told me to bring in on Monday 7/25/2022. Next day the lights did not come on. each time I call the Jeep dealership they give me a different response. Don't know if its safe to drive the vehicle in this state. There should be a recall on this issue.
Additional Notes:
Our 2017 Cherokee 46k displays “service shifter” and all lights on the shifter go red. The first time this happened (summer 2020) the dealership Hopkins, MN told me not to drive the vehicle and to bring in for service. They were not aware of this issue which I don't believe now. The appointment was 4 weeks out and once the dealership looked at vehicle as lights were off they could not diagnose. 2nd time this happened was not able to get into dealership that day. 3rd time this happened (7/22/2022) I immediately called the dealership on issue and they refused to look at vehicle the same day and told me to bring in on Monday 7/25/2022. Next day the lights did not come on. each time I call the Jeep dealership they give me a different response. Don't know if its safe to drive the vehicle in this state. There should be a recall on this issue.
Mfg Campaign: 11475432
Recall Date: Jul 23, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Our 2017 Cherokee 46k displays “service shifter” and all lights on the shifter go red. The first time this happened (summer 2020) the dealership Hopkins, MN told me not to drive the vehicle and to bring in for service. They were not aware of this issue which I don't believe now. The appointment was 4 weeks out and once the dealership looked at vehicle as lights were off they could not diagnose. 2nd time this happened was not able to get into dealership that day. 3rd time this happened (7/22/2022) I immediately called the dealership on issue and they refused to look at vehicle the same day and told me to bring in on Monday 7/25/2022. Next day the lights did not come on. each time I call the Jeep dealership they give me a different response. Don't know if its safe to drive the vehicle in this state. There should be a recall on this issue.
Corrective Action:
Our 2017 Cherokee 46k displays “service shifter” and all lights on the shifter go red. The first time this happened (summer 2020) the dealership Hopkins, MN told me not to drive the vehicle and to bring in for service. They were not aware of this issue which I don't believe now. The appointment was 4 weeks out and once the dealership looked at vehicle as lights were off they could not diagnose. 2nd time this happened was not able to get into dealership that day. 3rd time this happened (7/22/2022) I immediately called the dealership on issue and they refused to look at vehicle the same day and told me to bring in on Monday 7/25/2022. Next day the lights did not come on. each time I call the Jeep dealership they give me a different response. Don't know if its safe to drive the vehicle in this state. There should be a recall on this issue.
Additional Notes:
Our 2017 Cherokee 46k displays “service shifter” and all lights on the shifter go red. The first time this happened (summer 2020) the dealership Hopkins, MN told me not to drive the vehicle and to bring in for service. They were not aware of this issue which I don't believe now. The appointment was 4 weeks out and once the dealership looked at vehicle as lights were off they could not diagnose. 2nd time this happened was not able to get into dealership that day. 3rd time this happened (7/22/2022) I immediately called the dealership on issue and they refused to look at vehicle the same day and told me to bring in on Monday 7/25/2022. Next day the lights did not come on. each time I call the Jeep dealership they give me a different response. Don't know if its safe to drive the vehicle in this state. There should be a recall on this issue.
Mfg Campaign: 11475432
Recall Date: Jul 23, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
UNKNOWN. When driving my Jeep there will be times where I go to accelerate and my transmission will jump. Also while I’m driving all of my gears on my shifter will turn red and a message will pop up saying service shifter. It’s been happening for a few years but the last time it happened was today 7/22/2022.
Corrective Action:
UNKNOWN. When driving my Jeep there will be times where I go to accelerate and my transmission will jump. Also while I’m driving all of my gears on my shifter will turn red and a message will pop up saying service shifter. It’s been happening for a few years but the last time it happened was today 7/22/2022.
Additional Notes:
UNKNOWN. When driving my Jeep there will be times where I go to accelerate and my transmission will jump. Also while I’m driving all of my gears on my shifter will turn red and a message will pop up saying service shifter. It’s been happening for a few years but the last time it happened was today 7/22/2022.
Mfg Campaign: 11475345
Recall Date: Jul 22, 2022
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