Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 01C
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 45A
Recall Date: Apr 27, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W47
Recall Date: Jun 11, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Jeep Cherokee vehicles. The tire and rim size information required to be on the Certification label was omitted during manufacturing, which may result in an incorrect tire and rim combination being installed on the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T53
Recall Date: Aug 31, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Cherokee vehicles manufactured October 13, 2016, to October 17, 2016. Improper welds on the driver's knee air bag inflator may prevent the air bag from properly inflating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S84
Recall Date: Nov 2, 2016
Consumer Complaints
1.8K ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Service shifter light comes on and all lights light up on shifter. This is a issue that I brought up about 2-3 years ago when I purchased the vehicle. Took it to dealership they replaced a cable and another part I believe. The issue is now happening again. My cruise control on the vehicle also does not always decelerate when it should and will speed up over the amount its set for.
Corrective Action:
Service shifter light comes on and all lights light up on shifter. This is a issue that I brought up about 2-3 years ago when I purchased the vehicle. Took it to dealership they replaced a cable and another part I believe. The issue is now happening again. My cruise control on the vehicle also does not always decelerate when it should and will speed up over the amount its set for.
Additional Notes:
Service shifter light comes on and all lights light up on shifter. This is a issue that I brought up about 2-3 years ago when I purchased the vehicle. Took it to dealership they replaced a cable and another part I believe. The issue is now happening again. My cruise control on the vehicle also does not always decelerate when it should and will speed up over the amount its set for.
Mfg Campaign: 11501811
Recall Date: Jan 14, 2023
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Service shifter light comes on and all lights light up on shifter. This is a issue that I brought up about 2-3 years ago when I purchased the vehicle. Took it to dealership they replaced a cable and another part I believe. The issue is now happening again. My cruise control on the vehicle also does not always decelerate when it should and will speed up over the amount its set for.
Corrective Action:
Service shifter light comes on and all lights light up on shifter. This is a issue that I brought up about 2-3 years ago when I purchased the vehicle. Took it to dealership they replaced a cable and another part I believe. The issue is now happening again. My cruise control on the vehicle also does not always decelerate when it should and will speed up over the amount its set for.
Additional Notes:
Service shifter light comes on and all lights light up on shifter. This is a issue that I brought up about 2-3 years ago when I purchased the vehicle. Took it to dealership they replaced a cable and another part I believe. The issue is now happening again. My cruise control on the vehicle also does not always decelerate when it should and will speed up over the amount its set for.
Mfg Campaign: 11501811
Recall Date: Jan 14, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Issue: Burning smell in vehicle. Diagnosis: driver side visor wiring burned, potential fire hazard. Notes: We noticed a burning plastic smell several times in vehicle cabin. I searched around but couldn’t locate the smell. After the third time, the Homelink garage door opener located in the driver’s side sun visor stopped working. Also noted that the vanity mirror lights were not working either. This wiring is not on a fuse. I check the wiring to the visor with a voltmeter and noted 12 bolts to the visor. I removed the passenger visor and plugged it into the driver side. The vanity mirror lights had power and worked. Plugging the driver side visor into the passenger side showed it to not work. Therefore, the issue is the wiring burned inside the visor, breaking the connection. The visor is stitched all around and not easily accessible without cutting and thereby ruining the fabric and appearance of the visor. So wiring is not easily accessible without having to install a new liner.
Corrective Action:
Issue: Burning smell in vehicle. Diagnosis: driver side visor wiring burned, potential fire hazard. Notes: We noticed a burning plastic smell several times in vehicle cabin. I searched around but couldn’t locate the smell. After the third time, the Homelink garage door opener located in the driver’s side sun visor stopped working. Also noted that the vanity mirror lights were not working either. This wiring is not on a fuse. I check the wiring to the visor with a voltmeter and noted 12 bolts to the visor. I removed the passenger visor and plugged it into the driver side. The vanity mirror lights had power and worked. Plugging the driver side visor into the passenger side showed it to not work. Therefore, the issue is the wiring burned inside the visor, breaking the connection. The visor is stitched all around and not easily accessible without cutting and thereby ruining the fabric and appearance of the visor. So wiring is not easily accessible without having to install a new liner.
Additional Notes:
Issue: Burning smell in vehicle. Diagnosis: driver side visor wiring burned, potential fire hazard. Notes: We noticed a burning plastic smell several times in vehicle cabin. I searched around but couldn’t locate the smell. After the third time, the Homelink garage door opener located in the driver’s side sun visor stopped working. Also noted that the vanity mirror lights were not working either. This wiring is not on a fuse. I check the wiring to the visor with a voltmeter and noted 12 bolts to the visor. I removed the passenger visor and plugged it into the driver side. The vanity mirror lights had power and worked. Plugging the driver side visor into the passenger side showed it to not work. Therefore, the issue is the wiring burned inside the visor, breaking the connection. The visor is stitched all around and not easily accessible without cutting and thereby ruining the fabric and appearance of the visor. So wiring is not easily accessible without having to install a new liner.
Mfg Campaign: 11500388
Recall Date: Jan 5, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Leaking a lot of oil to the point I had to refill every week.
Corrective Action:
Leaking a lot of oil to the point I had to refill every week.
Additional Notes:
Leaking a lot of oil to the point I had to refill every week.
Mfg Campaign: 11499632
Recall Date: Dec 31, 2022
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The following occurred at approximately 10:40 am: While traveling on our way home from grocery shopping, heading west on G Ave (Kalamazoo County, Michigan, on the north side of WalMart), cruise control was set to 53 mph (55 mph speed zone). Vehicle began to accelerate up to 59 mph, well beyond speed control setting, whereupon I pushed the “Cancel” button. Engine immediately revved up to about 6000 rpm, although drive seemed to disengage (it did not accelerate further), then RPM gradually returned to normal and normal speed control resumed but not under cruise control. We returned home a few minutes later, without incidence.
Corrective Action:
The following occurred at approximately 10:40 am: While traveling on our way home from grocery shopping, heading west on G Ave (Kalamazoo County, Michigan, on the north side of WalMart), cruise control was set to 53 mph (55 mph speed zone). Vehicle began to accelerate up to 59 mph, well beyond speed control setting, whereupon I pushed the “Cancel” button. Engine immediately revved up to about 6000 rpm, although drive seemed to disengage (it did not accelerate further), then RPM gradually returned to normal and normal speed control resumed but not under cruise control. We returned home a few minutes later, without incidence.
Additional Notes:
The following occurred at approximately 10:40 am: While traveling on our way home from grocery shopping, heading west on G Ave (Kalamazoo County, Michigan, on the north side of WalMart), cruise control was set to 53 mph (55 mph speed zone). Vehicle began to accelerate up to 59 mph, well beyond speed control setting, whereupon I pushed the “Cancel” button. Engine immediately revved up to about 6000 rpm, although drive seemed to disengage (it did not accelerate further), then RPM gradually returned to normal and normal speed control resumed but not under cruise control. We returned home a few minutes later, without incidence.
Mfg Campaign: 11498515
Recall Date: Dec 22, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Every time it rains, water leaks into the rear of the vehicle through the ceiling and cracks on the side. As a result, water is soaking through the ceiling, rear speakers and trunk. This is causing mold and deterioration of all parts below the spare tire and is a safety issue.
Corrective Action:
Every time it rains, water leaks into the rear of the vehicle through the ceiling and cracks on the side. As a result, water is soaking through the ceiling, rear speakers and trunk. This is causing mold and deterioration of all parts below the spare tire and is a safety issue.
Additional Notes:
Every time it rains, water leaks into the rear of the vehicle through the ceiling and cracks on the side. As a result, water is soaking through the ceiling, rear speakers and trunk. This is causing mold and deterioration of all parts below the spare tire and is a safety issue.
Mfg Campaign: 11497546
Recall Date: Dec 15, 2022
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Every time it rains, water leaks into the rear of the vehicle through the ceiling and cracks on the side. As a result, water is soaking through the ceiling, rear speakers and trunk. This is causing mold and deterioration of all parts below the spare tire and is a safety issue.
Corrective Action:
Every time it rains, water leaks into the rear of the vehicle through the ceiling and cracks on the side. As a result, water is soaking through the ceiling, rear speakers and trunk. This is causing mold and deterioration of all parts below the spare tire and is a safety issue.
Additional Notes:
Every time it rains, water leaks into the rear of the vehicle through the ceiling and cracks on the side. As a result, water is soaking through the ceiling, rear speakers and trunk. This is causing mold and deterioration of all parts below the spare tire and is a safety issue.
Mfg Campaign: 11497546
Recall Date: Dec 15, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Every time it rains, water leaks into the rear of the vehicle through the ceiling and cracks on the side. As a result, water is soaking through the ceiling, rear speakers and trunk. This is causing mold and deterioration of all parts below the spare tire and is a safety issue.
Corrective Action:
Every time it rains, water leaks into the rear of the vehicle through the ceiling and cracks on the side. As a result, water is soaking through the ceiling, rear speakers and trunk. This is causing mold and deterioration of all parts below the spare tire and is a safety issue.
Additional Notes:
Every time it rains, water leaks into the rear of the vehicle through the ceiling and cracks on the side. As a result, water is soaking through the ceiling, rear speakers and trunk. This is causing mold and deterioration of all parts below the spare tire and is a safety issue.
Mfg Campaign: 11497546
Recall Date: Dec 15, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
When driving my jeep the dashboard will randomly give me a warning to service my shifter and all of the lights on shifter will go red. I have to turn my jeep off and back on for the lights to go back to normal. I have had to replace the power transfer unit due to the 4 wheel drive not working anymore. I took my car into the dealership to the PCM W84 Recall and two weeks later my transmission fluid exploded and the engine was smoking. Had to replace the heat ignition coil and the inlet hose. Paid $2,000 to repair and a week later my check engine light came on and now my car is overheating. Took it to the dealer and they added coolant and said it was an air bubble in the coolant. A couple of days later the issue happened again, took it in two more times and they filled the coolant, but now saying that the cylinder head gasket needs to be replaced which is another $1,700.
Corrective Action:
When driving my jeep the dashboard will randomly give me a warning to service my shifter and all of the lights on shifter will go red. I have to turn my jeep off and back on for the lights to go back to normal. I have had to replace the power transfer unit due to the 4 wheel drive not working anymore. I took my car into the dealership to the PCM W84 Recall and two weeks later my transmission fluid exploded and the engine was smoking. Had to replace the heat ignition coil and the inlet hose. Paid $2,000 to repair and a week later my check engine light came on and now my car is overheating. Took it to the dealer and they added coolant and said it was an air bubble in the coolant. A couple of days later the issue happened again, took it in two more times and they filled the coolant, but now saying that the cylinder head gasket needs to be replaced which is another $1,700.
Additional Notes:
When driving my jeep the dashboard will randomly give me a warning to service my shifter and all of the lights on shifter will go red. I have to turn my jeep off and back on for the lights to go back to normal. I have had to replace the power transfer unit due to the 4 wheel drive not working anymore. I took my car into the dealership to the PCM W84 Recall and two weeks later my transmission fluid exploded and the engine was smoking. Had to replace the heat ignition coil and the inlet hose. Paid $2,000 to repair and a week later my check engine light came on and now my car is overheating. Took it to the dealer and they added coolant and said it was an air bubble in the coolant. A couple of days later the issue happened again, took it in two more times and they filled the coolant, but now saying that the cylinder head gasket needs to be replaced which is another $1,700.
Mfg Campaign: 11496570
Recall Date: Dec 8, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When driving my jeep the dashboard will randomly give me a warning to service my shifter and all of the lights on shifter will go red. I have to turn my jeep off and back on for the lights to go back to normal. I have had to replace the power transfer unit due to the 4 wheel drive not working anymore. I took my car into the dealership to the PCM W84 Recall and two weeks later my transmission fluid exploded and the engine was smoking. Had to replace the heat ignition coil and the inlet hose. Paid $2,000 to repair and a week later my check engine light came on and now my car is overheating. Took it to the dealer and they added coolant and said it was an air bubble in the coolant. A couple of days later the issue happened again, took it in two more times and they filled the coolant, but now saying that the cylinder head gasket needs to be replaced which is another $1,700.
Corrective Action:
When driving my jeep the dashboard will randomly give me a warning to service my shifter and all of the lights on shifter will go red. I have to turn my jeep off and back on for the lights to go back to normal. I have had to replace the power transfer unit due to the 4 wheel drive not working anymore. I took my car into the dealership to the PCM W84 Recall and two weeks later my transmission fluid exploded and the engine was smoking. Had to replace the heat ignition coil and the inlet hose. Paid $2,000 to repair and a week later my check engine light came on and now my car is overheating. Took it to the dealer and they added coolant and said it was an air bubble in the coolant. A couple of days later the issue happened again, took it in two more times and they filled the coolant, but now saying that the cylinder head gasket needs to be replaced which is another $1,700.
Additional Notes:
When driving my jeep the dashboard will randomly give me a warning to service my shifter and all of the lights on shifter will go red. I have to turn my jeep off and back on for the lights to go back to normal. I have had to replace the power transfer unit due to the 4 wheel drive not working anymore. I took my car into the dealership to the PCM W84 Recall and two weeks later my transmission fluid exploded and the engine was smoking. Had to replace the heat ignition coil and the inlet hose. Paid $2,000 to repair and a week later my check engine light came on and now my car is overheating. Took it to the dealer and they added coolant and said it was an air bubble in the coolant. A couple of days later the issue happened again, took it in two more times and they filled the coolant, but now saying that the cylinder head gasket needs to be replaced which is another $1,700.
Mfg Campaign: 11496570
Recall Date: Dec 8, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
When driving my jeep the dashboard will randomly give me a warning to service my shifter and all of the lights on shifter will go red. I have to turn my jeep off and back on for the lights to go back to normal. I have had to replace the power transfer unit due to the 4 wheel drive not working anymore. I took my car into the dealership to the PCM W84 Recall and two weeks later my transmission fluid exploded and the engine was smoking. Had to replace the heat ignition coil and the inlet hose. Paid $2,000 to repair and a week later my check engine light came on and now my car is overheating. Took it to the dealer and they added coolant and said it was an air bubble in the coolant. A couple of days later the issue happened again, took it in two more times and they filled the coolant, but now saying that the cylinder head gasket needs to be replaced which is another $1,700.
Corrective Action:
When driving my jeep the dashboard will randomly give me a warning to service my shifter and all of the lights on shifter will go red. I have to turn my jeep off and back on for the lights to go back to normal. I have had to replace the power transfer unit due to the 4 wheel drive not working anymore. I took my car into the dealership to the PCM W84 Recall and two weeks later my transmission fluid exploded and the engine was smoking. Had to replace the heat ignition coil and the inlet hose. Paid $2,000 to repair and a week later my check engine light came on and now my car is overheating. Took it to the dealer and they added coolant and said it was an air bubble in the coolant. A couple of days later the issue happened again, took it in two more times and they filled the coolant, but now saying that the cylinder head gasket needs to be replaced which is another $1,700.
Additional Notes:
When driving my jeep the dashboard will randomly give me a warning to service my shifter and all of the lights on shifter will go red. I have to turn my jeep off and back on for the lights to go back to normal. I have had to replace the power transfer unit due to the 4 wheel drive not working anymore. I took my car into the dealership to the PCM W84 Recall and two weeks later my transmission fluid exploded and the engine was smoking. Had to replace the heat ignition coil and the inlet hose. Paid $2,000 to repair and a week later my check engine light came on and now my car is overheating. Took it to the dealer and they added coolant and said it was an air bubble in the coolant. A couple of days later the issue happened again, took it in two more times and they filled the coolant, but now saying that the cylinder head gasket needs to be replaced which is another $1,700.
Mfg Campaign: 11496570
Recall Date: Dec 8, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Front leather dash has become separated and could potentially cause adverse effects to drivers view. Potentially harmful with airbag deployment. Previous year (2014) same make and model received a recall notice. This issue should be addressed asap.
Corrective Action:
Front leather dash has become separated and could potentially cause adverse effects to drivers view. Potentially harmful with airbag deployment. Previous year (2014) same make and model received a recall notice. This issue should be addressed asap.
Additional Notes:
Front leather dash has become separated and could potentially cause adverse effects to drivers view. Potentially harmful with airbag deployment. Previous year (2014) same make and model received a recall notice. This issue should be addressed asap.
Mfg Campaign: 11495883
Recall Date: Dec 3, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The vehicle began making a crunching/grinding sound, and lost some traction/control. It then only would go very slowly even though I was pressing the accelerator, and then the RPM meter was revving up and down even after I took my foot completely off the pedal. After turning it off on the side of the road for about 15 minutes, we were able to drive it home with no further issues. The following week when I went to have it inspected (the first time I drove it since), it made it less than 10 miles before it did the same thing and was unable to be moved this time. We towed it in to have it inspected at a jeep dealership and they confirmed it is a PTU/Transmission issue. I have a video of the second incident if needed.
Corrective Action:
The vehicle began making a crunching/grinding sound, and lost some traction/control. It then only would go very slowly even though I was pressing the accelerator, and then the RPM meter was revving up and down even after I took my foot completely off the pedal. After turning it off on the side of the road for about 15 minutes, we were able to drive it home with no further issues. The following week when I went to have it inspected (the first time I drove it since), it made it less than 10 miles before it did the same thing and was unable to be moved this time. We towed it in to have it inspected at a jeep dealership and they confirmed it is a PTU/Transmission issue. I have a video of the second incident if needed.
Additional Notes:
The vehicle began making a crunching/grinding sound, and lost some traction/control. It then only would go very slowly even though I was pressing the accelerator, and then the RPM meter was revving up and down even after I took my foot completely off the pedal. After turning it off on the side of the road for about 15 minutes, we were able to drive it home with no further issues. The following week when I went to have it inspected (the first time I drove it since), it made it less than 10 miles before it did the same thing and was unable to be moved this time. We towed it in to have it inspected at a jeep dealership and they confirmed it is a PTU/Transmission issue. I have a video of the second incident if needed.
Mfg Campaign: 11495788
Recall Date: Dec 2, 2022
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
The vehicle began making a crunching/grinding sound, and lost some traction/control. It then only would go very slowly even though I was pressing the accelerator, and then the RPM meter was revving up and down even after I took my foot completely off the pedal. After turning it off on the side of the road for about 15 minutes, we were able to drive it home with no further issues. The following week when I went to have it inspected (the first time I drove it since), it made it less than 10 miles before it did the same thing and was unable to be moved this time. We towed it in to have it inspected at a jeep dealership and they confirmed it is a PTU/Transmission issue. I have a video of the second incident if needed.
Corrective Action:
The vehicle began making a crunching/grinding sound, and lost some traction/control. It then only would go very slowly even though I was pressing the accelerator, and then the RPM meter was revving up and down even after I took my foot completely off the pedal. After turning it off on the side of the road for about 15 minutes, we were able to drive it home with no further issues. The following week when I went to have it inspected (the first time I drove it since), it made it less than 10 miles before it did the same thing and was unable to be moved this time. We towed it in to have it inspected at a jeep dealership and they confirmed it is a PTU/Transmission issue. I have a video of the second incident if needed.
Additional Notes:
The vehicle began making a crunching/grinding sound, and lost some traction/control. It then only would go very slowly even though I was pressing the accelerator, and then the RPM meter was revving up and down even after I took my foot completely off the pedal. After turning it off on the side of the road for about 15 minutes, we were able to drive it home with no further issues. The following week when I went to have it inspected (the first time I drove it since), it made it less than 10 miles before it did the same thing and was unable to be moved this time. We towed it in to have it inspected at a jeep dealership and they confirmed it is a PTU/Transmission issue. I have a video of the second incident if needed.
Mfg Campaign: 11495788
Recall Date: Dec 2, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The vehicle began making a crunching/grinding sound, and lost some traction/control. It then only would go very slowly even though I was pressing the accelerator, and then the RPM meter was revving up and down even after I took my foot completely off the pedal. After turning it off on the side of the road for about 15 minutes, we were able to drive it home with no further issues. The following week when I went to have it inspected (the first time I drove it since), it made it less than 10 miles before it did the same thing and was unable to be moved this time. We towed it in to have it inspected at a jeep dealership and they confirmed it is a PTU/Transmission issue. I have a video of the second incident if needed.
Corrective Action:
The vehicle began making a crunching/grinding sound, and lost some traction/control. It then only would go very slowly even though I was pressing the accelerator, and then the RPM meter was revving up and down even after I took my foot completely off the pedal. After turning it off on the side of the road for about 15 minutes, we were able to drive it home with no further issues. The following week when I went to have it inspected (the first time I drove it since), it made it less than 10 miles before it did the same thing and was unable to be moved this time. We towed it in to have it inspected at a jeep dealership and they confirmed it is a PTU/Transmission issue. I have a video of the second incident if needed.
Additional Notes:
The vehicle began making a crunching/grinding sound, and lost some traction/control. It then only would go very slowly even though I was pressing the accelerator, and then the RPM meter was revving up and down even after I took my foot completely off the pedal. After turning it off on the side of the road for about 15 minutes, we were able to drive it home with no further issues. The following week when I went to have it inspected (the first time I drove it since), it made it less than 10 miles before it did the same thing and was unable to be moved this time. We towed it in to have it inspected at a jeep dealership and they confirmed it is a PTU/Transmission issue. I have a video of the second incident if needed.
Mfg Campaign: 11495788
Recall Date: Dec 2, 2022
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2017 Jeep Cherokee. The contact stated that on multiple occasions while driving at undisclosed speeds, the air bag warning light intermittently illuminated. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 100,000.
Corrective Action:
The contact owns a 2017 Jeep Cherokee. The contact stated that on multiple occasions while driving at undisclosed speeds, the air bag warning light intermittently illuminated. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 100,000.
Additional Notes:
The contact owns a 2017 Jeep Cherokee. The contact stated that on multiple occasions while driving at undisclosed speeds, the air bag warning light intermittently illuminated. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 100,000.
Mfg Campaign: 11494613
Recall Date: Nov 22, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I have a 2017 Jeep Cherokee and been experiencing service shifter error when all the lights on gear shift lights up in red and this time I was at home and it also flashed oil change on dash board which I just had a recent oil change and this has been an issue off and on and dealership says there is no recall but they have heard of this issue. Not feeling safe to drive vehicle unsure if my car will stop while out. I have an appointment with dealership to see what the issue is. I only have about 72,000 miles on my vehicle.
Corrective Action:
I have a 2017 Jeep Cherokee and been experiencing service shifter error when all the lights on gear shift lights up in red and this time I was at home and it also flashed oil change on dash board which I just had a recent oil change and this has been an issue off and on and dealership says there is no recall but they have heard of this issue. Not feeling safe to drive vehicle unsure if my car will stop while out. I have an appointment with dealership to see what the issue is. I only have about 72,000 miles on my vehicle.
Additional Notes:
I have a 2017 Jeep Cherokee and been experiencing service shifter error when all the lights on gear shift lights up in red and this time I was at home and it also flashed oil change on dash board which I just had a recent oil change and this has been an issue off and on and dealership says there is no recall but they have heard of this issue. Not feeling safe to drive vehicle unsure if my car will stop while out. I have an appointment with dealership to see what the issue is. I only have about 72,000 miles on my vehicle.
Mfg Campaign: 11494218
Recall Date: Nov 19, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I have a 2017 Jeep Cherokee and been experiencing service shifter error when all the lights on gear shift lights up in red and this time I was at home and it also flashed oil change on dash board which I just had a recent oil change and this has been an issue off and on and dealership says there is no recall but they have heard of this issue. Not feeling safe to drive vehicle unsure if my car will stop while out. I have an appointment with dealership to see what the issue is. I only have about 72,000 miles on my vehicle.
Corrective Action:
I have a 2017 Jeep Cherokee and been experiencing service shifter error when all the lights on gear shift lights up in red and this time I was at home and it also flashed oil change on dash board which I just had a recent oil change and this has been an issue off and on and dealership says there is no recall but they have heard of this issue. Not feeling safe to drive vehicle unsure if my car will stop while out. I have an appointment with dealership to see what the issue is. I only have about 72,000 miles on my vehicle.
Additional Notes:
I have a 2017 Jeep Cherokee and been experiencing service shifter error when all the lights on gear shift lights up in red and this time I was at home and it also flashed oil change on dash board which I just had a recent oil change and this has been an issue off and on and dealership says there is no recall but they have heard of this issue. Not feeling safe to drive vehicle unsure if my car will stop while out. I have an appointment with dealership to see what the issue is. I only have about 72,000 miles on my vehicle.
Mfg Campaign: 11494218
Recall Date: Nov 19, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Power transfer unit went out on it's own while driving car normally. Car was kept in excellent condition with no prior issues. Dealership would not help cover and quoted at $4500 for repair. Extended warranty (https://prestige-warranty.com/) will not cover the cost as they label the PTU as "different" than a normal transfer case that they would cover. So I purchased a Trailhawk rated Jeep Cherokee that has a specially designed PTU to go off-roading that very commonly breaks and goes out, rendering the Trailhawk as a broken RWD SUV. A recall campaign (W48) was issued, but only updated software in 2014-2017 Jeep vehicles to prevent the vehicle from rolling in park AFTER the PTU part is broken. There were NO efforts made to recall and replace the PTU part itself which inevitably breaks in every 2014-2017 Trailhawk vehicle. This is not acceptable.
Corrective Action:
Power transfer unit went out on it's own while driving car normally. Car was kept in excellent condition with no prior issues. Dealership would not help cover and quoted at $4500 for repair. Extended warranty (https://prestige-warranty.com/) will not cover the cost as they label the PTU as "different" than a normal transfer case that they would cover. So I purchased a Trailhawk rated Jeep Cherokee that has a specially designed PTU to go off-roading that very commonly breaks and goes out, rendering the Trailhawk as a broken RWD SUV. A recall campaign (W48) was issued, but only updated software in 2014-2017 Jeep vehicles to prevent the vehicle from rolling in park AFTER the PTU part is broken. There were NO efforts made to recall and replace the PTU part itself which inevitably breaks in every 2014-2017 Trailhawk vehicle. This is not acceptable.
Additional Notes:
Power transfer unit went out on it's own while driving car normally. Car was kept in excellent condition with no prior issues. Dealership would not help cover and quoted at $4500 for repair. Extended warranty (https://prestige-warranty.com/) will not cover the cost as they label the PTU as "different" than a normal transfer case that they would cover. So I purchased a Trailhawk rated Jeep Cherokee that has a specially designed PTU to go off-roading that very commonly breaks and goes out, rendering the Trailhawk as a broken RWD SUV. A recall campaign (W48) was issued, but only updated software in 2014-2017 Jeep vehicles to prevent the vehicle from rolling in park AFTER the PTU part is broken. There were NO efforts made to recall and replace the PTU part itself which inevitably breaks in every 2014-2017 Trailhawk vehicle. This is not acceptable.
Mfg Campaign: 11494182
Recall Date: Nov 18, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
This past Sunday night, 11/13/22, I experienced a 9-speed transmission failure in my vehicle. The car immediately lost the ability to propel itself, and I was forced to veer onto the shoulder, to narrowly avoid being rear-ended. My car only has 89,440 miles on it. It is currently at a reputable transmission shop, where a diagnosis determined that the transmission experienced a mechanical failure, and would need to be replaced. I was also informed that parts to complete a replacement, are "on national backorder, with no ETA". This leads me to believe that there are a large number of failures, or Chrysler doesn't want to produce new faulty parts, to replace original faulty parts. Additional research unearthed overwhelming evidence of this being an ongoing issue with Chrysler’s 9-speed transmissions, throughout their product line. The car has not been taken to a Chrysler dealership as of yet, as additional towing charges would be incurred. Symptoms of a problem only appeared days prior to the failure, in the form of a few "hard shifts". From that time until the failure was less than 200 miles. The only warning light that appeared was after the transmission failed. I believe Chrysler is knowingly selling a defective product, with no real solution, and should be responsible for all costs associated with replacement, service, and alternate transportation (towing, parts, labor, rental fees, etc.). Chrysler's 9-speed transmissions should all be recalled, to prevent people from being seriously injured or killed.
Corrective Action:
This past Sunday night, 11/13/22, I experienced a 9-speed transmission failure in my vehicle. The car immediately lost the ability to propel itself, and I was forced to veer onto the shoulder, to narrowly avoid being rear-ended. My car only has 89,440 miles on it. It is currently at a reputable transmission shop, where a diagnosis determined that the transmission experienced a mechanical failure, and would need to be replaced. I was also informed that parts to complete a replacement, are "on national backorder, with no ETA". This leads me to believe that there are a large number of failures, or Chrysler doesn't want to produce new faulty parts, to replace original faulty parts. Additional research unearthed overwhelming evidence of this being an ongoing issue with Chrysler’s 9-speed transmissions, throughout their product line. The car has not been taken to a Chrysler dealership as of yet, as additional towing charges would be incurred. Symptoms of a problem only appeared days prior to the failure, in the form of a few "hard shifts". From that time until the failure was less than 200 miles. The only warning light that appeared was after the transmission failed. I believe Chrysler is knowingly selling a defective product, with no real solution, and should be responsible for all costs associated with replacement, service, and alternate transportation (towing, parts, labor, rental fees, etc.). Chrysler's 9-speed transmissions should all be recalled, to prevent people from being seriously injured or killed.
Additional Notes:
This past Sunday night, 11/13/22, I experienced a 9-speed transmission failure in my vehicle. The car immediately lost the ability to propel itself, and I was forced to veer onto the shoulder, to narrowly avoid being rear-ended. My car only has 89,440 miles on it. It is currently at a reputable transmission shop, where a diagnosis determined that the transmission experienced a mechanical failure, and would need to be replaced. I was also informed that parts to complete a replacement, are "on national backorder, with no ETA". This leads me to believe that there are a large number of failures, or Chrysler doesn't want to produce new faulty parts, to replace original faulty parts. Additional research unearthed overwhelming evidence of this being an ongoing issue with Chrysler’s 9-speed transmissions, throughout their product line. The car has not been taken to a Chrysler dealership as of yet, as additional towing charges would be incurred. Symptoms of a problem only appeared days prior to the failure, in the form of a few "hard shifts". From that time until the failure was less than 200 miles. The only warning light that appeared was after the transmission failed. I believe Chrysler is knowingly selling a defective product, with no real solution, and should be responsible for all costs associated with replacement, service, and alternate transportation (towing, parts, labor, rental fees, etc.). Chrysler's 9-speed transmissions should all be recalled, to prevent people from being seriously injured or killed.
Mfg Campaign: 11493920
Recall Date: Nov 17, 2022
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