Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 01C
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 45A
Recall Date: Apr 27, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W47
Recall Date: Jun 11, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Jeep Cherokee vehicles. The tire and rim size information required to be on the Certification label was omitted during manufacturing, which may result in an incorrect tire and rim combination being installed on the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T53
Recall Date: Aug 31, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Cherokee vehicles manufactured October 13, 2016, to October 17, 2016. Improper welds on the driver's knee air bag inflator may prevent the air bag from properly inflating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S84
Recall Date: Nov 2, 2016
Consumer Complaints
1.8K ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Ever since my transmission repair in October 6, 2022 I have had many lights on my dash and I continued to take it back to the dealer and they couldn't explain why they continued to be on. They were totally confused. The service 4wd light remained on and It was taken into another Jeep Dealer for review and it turns out the PTU assembly and actuator are in need of replacement and it is at a cost of $3500. The transmission and gear shift assembly were just replaced at a cost of $9,000 in October of 2022. Jeep has had many issues with the transmission and PTU assembly. Jeep stated they only have six dealers across the US with these and they can't get them as they are behind on the manufacturing because of all the problems. This should either be covered under the powertrain warranty or a recall process. This has been well documented of the problems.
Corrective Action:
Ever since my transmission repair in October 6, 2022 I have had many lights on my dash and I continued to take it back to the dealer and they couldn't explain why they continued to be on. They were totally confused. The service 4wd light remained on and It was taken into another Jeep Dealer for review and it turns out the PTU assembly and actuator are in need of replacement and it is at a cost of $3500. The transmission and gear shift assembly were just replaced at a cost of $9,000 in October of 2022. Jeep has had many issues with the transmission and PTU assembly. Jeep stated they only have six dealers across the US with these and they can't get them as they are behind on the manufacturing because of all the problems. This should either be covered under the powertrain warranty or a recall process. This has been well documented of the problems.
Additional Notes:
Ever since my transmission repair in October 6, 2022 I have had many lights on my dash and I continued to take it back to the dealer and they couldn't explain why they continued to be on. They were totally confused. The service 4wd light remained on and It was taken into another Jeep Dealer for review and it turns out the PTU assembly and actuator are in need of replacement and it is at a cost of $3500. The transmission and gear shift assembly were just replaced at a cost of $9,000 in October of 2022. Jeep has had many issues with the transmission and PTU assembly. Jeep stated they only have six dealers across the US with these and they can't get them as they are behind on the manufacturing because of all the problems. This should either be covered under the powertrain warranty or a recall process. This has been well documented of the problems.
Mfg Campaign: 11509813
Recall Date: Mar 2, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving, the vehicle was drifting. While driving approximately 20 MPH, the vehicle jumped. The service shifter warning light was illuminated and was flashing on and off. The vehicle was taken to an independent mechanic who was unable to determine the cause of the failure. The vehicle was taken to the local dealer where it was diagnosed that the thermostat, service shifter and assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 76,000.
Corrective Action:
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving, the vehicle was drifting. While driving approximately 20 MPH, the vehicle jumped. The service shifter warning light was illuminated and was flashing on and off. The vehicle was taken to an independent mechanic who was unable to determine the cause of the failure. The vehicle was taken to the local dealer where it was diagnosed that the thermostat, service shifter and assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 76,000.
Additional Notes:
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving, the vehicle was drifting. While driving approximately 20 MPH, the vehicle jumped. The service shifter warning light was illuminated and was flashing on and off. The vehicle was taken to an independent mechanic who was unable to determine the cause of the failure. The vehicle was taken to the local dealer where it was diagnosed that the thermostat, service shifter and assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 76,000.
Mfg Campaign: 11509256
Recall Date: Feb 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Potential Consequences:
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving, the vehicle was drifting. While driving approximately 20 MPH, the vehicle jumped. The service shifter warning light was illuminated and was flashing on and off. The vehicle was taken to an independent mechanic who was unable to determine the cause of the failure. The vehicle was taken to the local dealer where it was diagnosed that the thermostat, service shifter and assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 76,000.
Corrective Action:
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving, the vehicle was drifting. While driving approximately 20 MPH, the vehicle jumped. The service shifter warning light was illuminated and was flashing on and off. The vehicle was taken to an independent mechanic who was unable to determine the cause of the failure. The vehicle was taken to the local dealer where it was diagnosed that the thermostat, service shifter and assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 76,000.
Additional Notes:
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving, the vehicle was drifting. While driving approximately 20 MPH, the vehicle jumped. The service shifter warning light was illuminated and was flashing on and off. The vehicle was taken to an independent mechanic who was unable to determine the cause of the failure. The vehicle was taken to the local dealer where it was diagnosed that the thermostat, service shifter and assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 76,000.
Mfg Campaign: 11509256
Recall Date: Feb 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When I shifted vehicle to reverse a message of “service shifter” came on dash screen. No accident resulted but felt unsafe as to what would happen if not serviced. Mechanics that have been contacted has never heard of service shifter message. Have not been able to reproduce message, when started vehicle again message was gone. No other warning lamps, messages or no symptoms.
Corrective Action:
When I shifted vehicle to reverse a message of “service shifter” came on dash screen. No accident resulted but felt unsafe as to what would happen if not serviced. Mechanics that have been contacted has never heard of service shifter message. Have not been able to reproduce message, when started vehicle again message was gone. No other warning lamps, messages or no symptoms.
Additional Notes:
When I shifted vehicle to reverse a message of “service shifter” came on dash screen. No accident resulted but felt unsafe as to what would happen if not serviced. Mechanics that have been contacted has never heard of service shifter message. Have not been able to reproduce message, when started vehicle again message was gone. No other warning lamps, messages or no symptoms.
Mfg Campaign: 11509089
Recall Date: Feb 25, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
While pulling into our neighborhood the service parking brake light came on - followed by the parking brake flashing and then the electronic parking brake engaged by itself when we pulled into our driveway and would not release. We consulted a Jeep dealer and after multiple attempts to disengage the EPB it was towed to our local Jeep dealer for repair. We were advised after 2 days that they could not figure out why the EPB would not release and then after 4 days they advised that the EPB module was damaged by water and it would not be covered by warranty or our extended service agreement and the repairs would be $2497. They also said the part needed to perform the repair was on back-order and they had no idea when it would be in and provided an estimate with a delivery date 3 months away.
Corrective Action:
While pulling into our neighborhood the service parking brake light came on - followed by the parking brake flashing and then the electronic parking brake engaged by itself when we pulled into our driveway and would not release. We consulted a Jeep dealer and after multiple attempts to disengage the EPB it was towed to our local Jeep dealer for repair. We were advised after 2 days that they could not figure out why the EPB would not release and then after 4 days they advised that the EPB module was damaged by water and it would not be covered by warranty or our extended service agreement and the repairs would be $2497. They also said the part needed to perform the repair was on back-order and they had no idea when it would be in and provided an estimate with a delivery date 3 months away.
Additional Notes:
While pulling into our neighborhood the service parking brake light came on - followed by the parking brake flashing and then the electronic parking brake engaged by itself when we pulled into our driveway and would not release. We consulted a Jeep dealer and after multiple attempts to disengage the EPB it was towed to our local Jeep dealer for repair. We were advised after 2 days that they could not figure out why the EPB would not release and then after 4 days they advised that the EPB module was damaged by water and it would not be covered by warranty or our extended service agreement and the repairs would be $2497. They also said the part needed to perform the repair was on back-order and they had no idea when it would be in and provided an estimate with a delivery date 3 months away.
Mfg Campaign: 11508724
Recall Date: Feb 23, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Jeep Cherokee. The contact stated that while approaching a stop sign, the contact heard an abnormally loud sound coming from the front of the vehicle. The contact noticed that the vehicle was rolling backwards even while in park and turned off. The contact stated that an unknown software update was performed; however, the failure recurred. There was no warning light prior to the failure. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed of failure with the differential and spline. The contact referenced NHTSA Campaign Number: 20V343000 (Power Train) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 90,200.
Corrective Action:
The contact owns a 2017 Jeep Cherokee. The contact stated that while approaching a stop sign, the contact heard an abnormally loud sound coming from the front of the vehicle. The contact noticed that the vehicle was rolling backwards even while in park and turned off. The contact stated that an unknown software update was performed; however, the failure recurred. There was no warning light prior to the failure. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed of failure with the differential and spline. The contact referenced NHTSA Campaign Number: 20V343000 (Power Train) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 90,200.
Additional Notes:
The contact owns a 2017 Jeep Cherokee. The contact stated that while approaching a stop sign, the contact heard an abnormally loud sound coming from the front of the vehicle. The contact noticed that the vehicle was rolling backwards even while in park and turned off. The contact stated that an unknown software update was performed; however, the failure recurred. There was no warning light prior to the failure. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed of failure with the differential and spline. The contact referenced NHTSA Campaign Number: 20V343000 (Power Train) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 90,200.
Mfg Campaign: 11508547
Recall Date: Feb 22, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Service shifter warning comes on multiple times while driving
Corrective Action:
Service shifter warning comes on multiple times while driving
Additional Notes:
Service shifter warning comes on multiple times while driving
Mfg Campaign: 11508057
Recall Date: Feb 19, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Service shifter warning comes on multiple times while driving
Corrective Action:
Service shifter warning comes on multiple times while driving
Additional Notes:
Service shifter warning comes on multiple times while driving
Mfg Campaign: 11508057
Recall Date: Feb 19, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Jeep Cherokee. The contact stated that while operating the vehicle, the transmission warning light illuminated. The vehicle was towed to the local dealer who replaced the transmission shifter. Later while driving, there was smoke coming from under the hood. The vehicle was taken back to the dealer who diagnosed that the engine was faulty and needed to be replaced. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 97,000.
Corrective Action:
The contact owns a 2017 Jeep Cherokee. The contact stated that while operating the vehicle, the transmission warning light illuminated. The vehicle was towed to the local dealer who replaced the transmission shifter. Later while driving, there was smoke coming from under the hood. The vehicle was taken back to the dealer who diagnosed that the engine was faulty and needed to be replaced. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 97,000.
Additional Notes:
The contact owns a 2017 Jeep Cherokee. The contact stated that while operating the vehicle, the transmission warning light illuminated. The vehicle was towed to the local dealer who replaced the transmission shifter. Later while driving, there was smoke coming from under the hood. The vehicle was taken back to the dealer who diagnosed that the engine was faulty and needed to be replaced. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 97,000.
Mfg Campaign: 11507563
Recall Date: Feb 16, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Jeep Cherokee. The contact stated that while operating the vehicle, the transmission warning light illuminated. The vehicle was towed to the local dealer who replaced the transmission shifter. Later while driving, there was smoke coming from under the hood. The vehicle was taken back to the dealer who diagnosed that the engine was faulty and needed to be replaced. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 97,000.
Corrective Action:
The contact owns a 2017 Jeep Cherokee. The contact stated that while operating the vehicle, the transmission warning light illuminated. The vehicle was towed to the local dealer who replaced the transmission shifter. Later while driving, there was smoke coming from under the hood. The vehicle was taken back to the dealer who diagnosed that the engine was faulty and needed to be replaced. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 97,000.
Additional Notes:
The contact owns a 2017 Jeep Cherokee. The contact stated that while operating the vehicle, the transmission warning light illuminated. The vehicle was towed to the local dealer who replaced the transmission shifter. Later while driving, there was smoke coming from under the hood. The vehicle was taken back to the dealer who diagnosed that the engine was faulty and needed to be replaced. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 97,000.
Mfg Campaign: 11507563
Recall Date: Feb 16, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Electric Parking Brake comes on suddenly while driving. When trying to release, after several attempts, it finally disengaged. Parked the car. Got out. Returned to car and Electric Parking Brake would not release. Turned off engine and restarted several times and still would not release. Had to have car towed to dealer. When exiting the tow truck it actually released. Stopped the car, put in park and locked up again. Unable to disengage.
Corrective Action:
Electric Parking Brake comes on suddenly while driving. When trying to release, after several attempts, it finally disengaged. Parked the car. Got out. Returned to car and Electric Parking Brake would not release. Turned off engine and restarted several times and still would not release. Had to have car towed to dealer. When exiting the tow truck it actually released. Stopped the car, put in park and locked up again. Unable to disengage.
Additional Notes:
Electric Parking Brake comes on suddenly while driving. When trying to release, after several attempts, it finally disengaged. Parked the car. Got out. Returned to car and Electric Parking Brake would not release. Turned off engine and restarted several times and still would not release. Had to have car towed to dealer. When exiting the tow truck it actually released. Stopped the car, put in park and locked up again. Unable to disengage.
Mfg Campaign: 11507565
Recall Date: Feb 16, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Just bought this jeep used in Nov 2022 a week ago it kept stalling just shutting down on me I could be a stop sign or just driving this is very dangerous someone could run into me. Took it to mechanic was told it was 3quarts low in oil but the oil light doesn’t come on or anything and I’ve only had the car 3 months so they would have checked oil since they do a multi point inspection
Corrective Action:
Just bought this jeep used in Nov 2022 a week ago it kept stalling just shutting down on me I could be a stop sign or just driving this is very dangerous someone could run into me. Took it to mechanic was told it was 3quarts low in oil but the oil light doesn’t come on or anything and I’ve only had the car 3 months so they would have checked oil since they do a multi point inspection
Additional Notes:
Just bought this jeep used in Nov 2022 a week ago it kept stalling just shutting down on me I could be a stop sign or just driving this is very dangerous someone could run into me. Took it to mechanic was told it was 3quarts low in oil but the oil light doesn’t come on or anything and I’ve only had the car 3 months so they would have checked oil since they do a multi point inspection
Mfg Campaign: 11507672
Recall Date: Feb 16, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The service shifter light keeps coming on. It will also misfire when the start-stop system is used. Sometimes when it misfires it will cause the valves to be out of sink and then the engine runs very rough until it is fixed.
Corrective Action:
The service shifter light keeps coming on. It will also misfire when the start-stop system is used. Sometimes when it misfires it will cause the valves to be out of sink and then the engine runs very rough until it is fixed.
Additional Notes:
The service shifter light keeps coming on. It will also misfire when the start-stop system is used. Sometimes when it misfires it will cause the valves to be out of sink and then the engine runs very rough until it is fixed.
Mfg Campaign: 11507365
Recall Date: Feb 15, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2017 Jeep Cherokee Latitude 3.2L, V6 Service Bulletin Number: 08-054-18 REV. A Dated September 13, 2018 Group-08 Electrical Code tester detected a failure of the service shifter. A warning light would come on with service shifter error. The failure could cause vehicle to stop and not restart, or it could restart after setting for a while. We had purchased an extended warranty, but our dealership it would not cover the service shifter failure under the warranty. We then took the vehicle to a repair shop, and they said both the shifter harness and bezel needed to be replaced. The mechanic said the part number had been changed for the bezel unit, indicating the part design had been changed from the original. Apparently, Chrysler was aware of the problem, but refused to do a recall. In researching our problem, it seems to be an ongoing problem. Thank goodness we had the problem fixed within a couple of weeks. We could have experienced possible harm if the shifter failed and stalled in traffic or on a busy road. We think a class action claim should be brought against Chrysler for not implementing a recall. We should be reimbursed for our repair by Chrysler. The mechanic removed the defective part and we did not save it. He could provide details if requested. Repair cost $277.31.
Corrective Action:
2017 Jeep Cherokee Latitude 3.2L, V6 Service Bulletin Number: 08-054-18 REV. A Dated September 13, 2018 Group-08 Electrical Code tester detected a failure of the service shifter. A warning light would come on with service shifter error. The failure could cause vehicle to stop and not restart, or it could restart after setting for a while. We had purchased an extended warranty, but our dealership it would not cover the service shifter failure under the warranty. We then took the vehicle to a repair shop, and they said both the shifter harness and bezel needed to be replaced. The mechanic said the part number had been changed for the bezel unit, indicating the part design had been changed from the original. Apparently, Chrysler was aware of the problem, but refused to do a recall. In researching our problem, it seems to be an ongoing problem. Thank goodness we had the problem fixed within a couple of weeks. We could have experienced possible harm if the shifter failed and stalled in traffic or on a busy road. We think a class action claim should be brought against Chrysler for not implementing a recall. We should be reimbursed for our repair by Chrysler. The mechanic removed the defective part and we did not save it. He could provide details if requested. Repair cost $277.31.
Additional Notes:
2017 Jeep Cherokee Latitude 3.2L, V6 Service Bulletin Number: 08-054-18 REV. A Dated September 13, 2018 Group-08 Electrical Code tester detected a failure of the service shifter. A warning light would come on with service shifter error. The failure could cause vehicle to stop and not restart, or it could restart after setting for a while. We had purchased an extended warranty, but our dealership it would not cover the service shifter failure under the warranty. We then took the vehicle to a repair shop, and they said both the shifter harness and bezel needed to be replaced. The mechanic said the part number had been changed for the bezel unit, indicating the part design had been changed from the original. Apparently, Chrysler was aware of the problem, but refused to do a recall. In researching our problem, it seems to be an ongoing problem. Thank goodness we had the problem fixed within a couple of weeks. We could have experienced possible harm if the shifter failed and stalled in traffic or on a busy road. We think a class action claim should be brought against Chrysler for not implementing a recall. We should be reimbursed for our repair by Chrysler. The mechanic removed the defective part and we did not save it. He could provide details if requested. Repair cost $277.31.
Mfg Campaign: 11507311
Recall Date: Feb 14, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The automatic transmission shifter transmits a warning to the instrument panel display with the words SERVICE SHIFTER. All of the red shifter console lights light up at once. The vehicle will not engage the PARK safety brake at times after parking the vehicle when the warning is illuminated. While operating the vehicle no other instrument readings are available (speed, mileage, etc). The vehicle has not yet been inspected by a dealer or mechanic and is a continuing problem. This issue first appeared one month ago and there was no other indication of a problem prior to the first occurrence.
Corrective Action:
The automatic transmission shifter transmits a warning to the instrument panel display with the words SERVICE SHIFTER. All of the red shifter console lights light up at once. The vehicle will not engage the PARK safety brake at times after parking the vehicle when the warning is illuminated. While operating the vehicle no other instrument readings are available (speed, mileage, etc). The vehicle has not yet been inspected by a dealer or mechanic and is a continuing problem. This issue first appeared one month ago and there was no other indication of a problem prior to the first occurrence.
Additional Notes:
The automatic transmission shifter transmits a warning to the instrument panel display with the words SERVICE SHIFTER. All of the red shifter console lights light up at once. The vehicle will not engage the PARK safety brake at times after parking the vehicle when the warning is illuminated. While operating the vehicle no other instrument readings are available (speed, mileage, etc). The vehicle has not yet been inspected by a dealer or mechanic and is a continuing problem. This issue first appeared one month ago and there was no other indication of a problem prior to the first occurrence.
Mfg Campaign: 11504779
Recall Date: Jan 31, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The automatic transmission shifter transmits a warning to the instrument panel display with the words SERVICE SHIFTER. All of the red shifter console lights light up at once. The vehicle will not engage the PARK safety brake at times after parking the vehicle when the warning is illuminated. While operating the vehicle no other instrument readings are available (speed, mileage, etc). The vehicle has not yet been inspected by a dealer or mechanic and is a continuing problem. This issue first appeared one month ago and there was no other indication of a problem prior to the first occurrence.
Corrective Action:
The automatic transmission shifter transmits a warning to the instrument panel display with the words SERVICE SHIFTER. All of the red shifter console lights light up at once. The vehicle will not engage the PARK safety brake at times after parking the vehicle when the warning is illuminated. While operating the vehicle no other instrument readings are available (speed, mileage, etc). The vehicle has not yet been inspected by a dealer or mechanic and is a continuing problem. This issue first appeared one month ago and there was no other indication of a problem prior to the first occurrence.
Additional Notes:
The automatic transmission shifter transmits a warning to the instrument panel display with the words SERVICE SHIFTER. All of the red shifter console lights light up at once. The vehicle will not engage the PARK safety brake at times after parking the vehicle when the warning is illuminated. While operating the vehicle no other instrument readings are available (speed, mileage, etc). The vehicle has not yet been inspected by a dealer or mechanic and is a continuing problem. This issue first appeared one month ago and there was no other indication of a problem prior to the first occurrence.
Mfg Campaign: 11504779
Recall Date: Jan 31, 2023
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The automatic transmission shifter transmits a warning to the instrument panel display with the words SERVICE SHIFTER. All of the red shifter console lights light up at once. The vehicle will not engage the PARK safety brake at times after parking the vehicle when the warning is illuminated. While operating the vehicle no other instrument readings are available (speed, mileage, etc). The vehicle has not yet been inspected by a dealer or mechanic and is a continuing problem. This issue first appeared one month ago and there was no other indication of a problem prior to the first occurrence.
Corrective Action:
The automatic transmission shifter transmits a warning to the instrument panel display with the words SERVICE SHIFTER. All of the red shifter console lights light up at once. The vehicle will not engage the PARK safety brake at times after parking the vehicle when the warning is illuminated. While operating the vehicle no other instrument readings are available (speed, mileage, etc). The vehicle has not yet been inspected by a dealer or mechanic and is a continuing problem. This issue first appeared one month ago and there was no other indication of a problem prior to the first occurrence.
Additional Notes:
The automatic transmission shifter transmits a warning to the instrument panel display with the words SERVICE SHIFTER. All of the red shifter console lights light up at once. The vehicle will not engage the PARK safety brake at times after parking the vehicle when the warning is illuminated. While operating the vehicle no other instrument readings are available (speed, mileage, etc). The vehicle has not yet been inspected by a dealer or mechanic and is a continuing problem. This issue first appeared one month ago and there was no other indication of a problem prior to the first occurrence.
Mfg Campaign: 11504779
Recall Date: Jan 31, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
W84 Powertrain Software- July 30 2022 Jerry Seiner Casa Grande Dealership technicians inspected and reprogram the PCM and TCM software and closed the recall but 2 months later all the lights on my dashboard came on check engine light service shifter park brake etc. I went back to the dealership and the advisor told me to go to the dealership where I bought it from. I ended up going to Larry Miller Chrysler Jeep Avondale in Arizona. The vehicle was braking on its own while driving high speeds on the highway and while driving I almost crashed. My vehicle was in and out of the dealership many times and the technicians didnt seem to know what was wrong with the vehicle. Almost 6 months after the initial problem it seems its fixed. 01/13/2023 was the last time I had to return because the dashboard lights were turning on after driving the vehicle an estimate of 100 miles.
Corrective Action:
W84 Powertrain Software- July 30 2022 Jerry Seiner Casa Grande Dealership technicians inspected and reprogram the PCM and TCM software and closed the recall but 2 months later all the lights on my dashboard came on check engine light service shifter park brake etc. I went back to the dealership and the advisor told me to go to the dealership where I bought it from. I ended up going to Larry Miller Chrysler Jeep Avondale in Arizona. The vehicle was braking on its own while driving high speeds on the highway and while driving I almost crashed. My vehicle was in and out of the dealership many times and the technicians didnt seem to know what was wrong with the vehicle. Almost 6 months after the initial problem it seems its fixed. 01/13/2023 was the last time I had to return because the dashboard lights were turning on after driving the vehicle an estimate of 100 miles.
Additional Notes:
W84 Powertrain Software- July 30 2022 Jerry Seiner Casa Grande Dealership technicians inspected and reprogram the PCM and TCM software and closed the recall but 2 months later all the lights on my dashboard came on check engine light service shifter park brake etc. I went back to the dealership and the advisor told me to go to the dealership where I bought it from. I ended up going to Larry Miller Chrysler Jeep Avondale in Arizona. The vehicle was braking on its own while driving high speeds on the highway and while driving I almost crashed. My vehicle was in and out of the dealership many times and the technicians didnt seem to know what was wrong with the vehicle. Almost 6 months after the initial problem it seems its fixed. 01/13/2023 was the last time I had to return because the dashboard lights were turning on after driving the vehicle an estimate of 100 miles.
Mfg Campaign: 11503921
Recall Date: Jan 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
W84 Powertrain Software- July 30 2022 Jerry Seiner Casa Grande Dealership technicians inspected and reprogram the PCM and TCM software and closed the recall but 2 months later all the lights on my dashboard came on check engine light service shifter park brake etc. I went back to the dealership and the advisor told me to go to the dealership where I bought it from. I ended up going to Larry Miller Chrysler Jeep Avondale in Arizona. The vehicle was braking on its own while driving high speeds on the highway and while driving I almost crashed. My vehicle was in and out of the dealership many times and the technicians didnt seem to know what was wrong with the vehicle. Almost 6 months after the initial problem it seems its fixed. 01/13/2023 was the last time I had to return because the dashboard lights were turning on after driving the vehicle an estimate of 100 miles.
Corrective Action:
W84 Powertrain Software- July 30 2022 Jerry Seiner Casa Grande Dealership technicians inspected and reprogram the PCM and TCM software and closed the recall but 2 months later all the lights on my dashboard came on check engine light service shifter park brake etc. I went back to the dealership and the advisor told me to go to the dealership where I bought it from. I ended up going to Larry Miller Chrysler Jeep Avondale in Arizona. The vehicle was braking on its own while driving high speeds on the highway and while driving I almost crashed. My vehicle was in and out of the dealership many times and the technicians didnt seem to know what was wrong with the vehicle. Almost 6 months after the initial problem it seems its fixed. 01/13/2023 was the last time I had to return because the dashboard lights were turning on after driving the vehicle an estimate of 100 miles.
Additional Notes:
W84 Powertrain Software- July 30 2022 Jerry Seiner Casa Grande Dealership technicians inspected and reprogram the PCM and TCM software and closed the recall but 2 months later all the lights on my dashboard came on check engine light service shifter park brake etc. I went back to the dealership and the advisor told me to go to the dealership where I bought it from. I ended up going to Larry Miller Chrysler Jeep Avondale in Arizona. The vehicle was braking on its own while driving high speeds on the highway and while driving I almost crashed. My vehicle was in and out of the dealership many times and the technicians didnt seem to know what was wrong with the vehicle. Almost 6 months after the initial problem it seems its fixed. 01/13/2023 was the last time I had to return because the dashboard lights were turning on after driving the vehicle an estimate of 100 miles.
Mfg Campaign: 11503921
Recall Date: Jan 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
W84 Powertrain Software- July 30 2022 Jerry Seiner Casa Grande Dealership technicians inspected and reprogram the PCM and TCM software and closed the recall but 2 months later all the lights on my dashboard came on check engine light service shifter park brake etc. I went back to the dealership and the advisor told me to go to the dealership where I bought it from. I ended up going to Larry Miller Chrysler Jeep Avondale in Arizona. The vehicle was braking on its own while driving high speeds on the highway and while driving I almost crashed. My vehicle was in and out of the dealership many times and the technicians didnt seem to know what was wrong with the vehicle. Almost 6 months after the initial problem it seems its fixed. 01/13/2023 was the last time I had to return because the dashboard lights were turning on after driving the vehicle an estimate of 100 miles.
Corrective Action:
W84 Powertrain Software- July 30 2022 Jerry Seiner Casa Grande Dealership technicians inspected and reprogram the PCM and TCM software and closed the recall but 2 months later all the lights on my dashboard came on check engine light service shifter park brake etc. I went back to the dealership and the advisor told me to go to the dealership where I bought it from. I ended up going to Larry Miller Chrysler Jeep Avondale in Arizona. The vehicle was braking on its own while driving high speeds on the highway and while driving I almost crashed. My vehicle was in and out of the dealership many times and the technicians didnt seem to know what was wrong with the vehicle. Almost 6 months after the initial problem it seems its fixed. 01/13/2023 was the last time I had to return because the dashboard lights were turning on after driving the vehicle an estimate of 100 miles.
Additional Notes:
W84 Powertrain Software- July 30 2022 Jerry Seiner Casa Grande Dealership technicians inspected and reprogram the PCM and TCM software and closed the recall but 2 months later all the lights on my dashboard came on check engine light service shifter park brake etc. I went back to the dealership and the advisor told me to go to the dealership where I bought it from. I ended up going to Larry Miller Chrysler Jeep Avondale in Arizona. The vehicle was braking on its own while driving high speeds on the highway and while driving I almost crashed. My vehicle was in and out of the dealership many times and the technicians didnt seem to know what was wrong with the vehicle. Almost 6 months after the initial problem it seems its fixed. 01/13/2023 was the last time I had to return because the dashboard lights were turning on after driving the vehicle an estimate of 100 miles.
Mfg Campaign: 11503921
Recall Date: Jan 27, 2023
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
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