Complaints & Recalls
Official Safety Recalls - Important!
15 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 49A
Recall Date: May 11, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 45A
Recall Date: Apr 27, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W47
Recall Date: Jun 11, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S63
Recall Date: Aug 10, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured September 30, 2015, to October 2, 2015. The left halfshaft may have been incorrectly manufactured causing it to fracture without warning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S38
Recall Date: May 11, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured October 3, 2015, to March 22, 2016. The right halfshaft may have been incorrectly manufactured causing it to fracture without warning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S39
Recall Date: May 11, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R67
Recall Date: Dec 9, 2015
Consumer Complaints
1.9K ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
THE DRIVER INFORMATION CENTER SAYS SERVICE SHIFTER. WHEN ACTIVE, THE MANUAL SHIFT DOESN'T WORK BUT FORWARD REVERSE AND PARK DO NOT SEEM TO BE AFFECTED. IF YOU STOP SHUT OFF THE VEHICLE AND RESTART, IT CLEARS. IT STARTED DOING THIS 6-9 MONTHS AGO ONCE IN A WHILE BUT NOW DOES IT SEVERAL TIMES A DAY DEPENDING ON AMOUNT OF DRIVING. WE BROUGHT IT INTO THE DEALER TO HAVE IT CHECKED AND THEY SAID THERE WAS NO CODES OR PHYSICAL PROBLEMS BUT COULD REPLACE THE SHIFTER TO SEE IF THIS WOULD FIX THE PROBLEM. WE ELECTED NOT TO DO THIS AT THE PRESENT TIME. WE HAVE HEARD OF ACCIDENTS FROM THIS SO WE JUST WANTED TO NOTIFY YOU THAT IT IS HAPPENING. WE WOULD LIKE TO ADDRESS THIS BEFORE AN ACCIDENT OCCURS.
Corrective Action:
THE DRIVER INFORMATION CENTER SAYS SERVICE SHIFTER. WHEN ACTIVE, THE MANUAL SHIFT DOESN'T WORK BUT FORWARD REVERSE AND PARK DO NOT SEEM TO BE AFFECTED. IF YOU STOP SHUT OFF THE VEHICLE AND RESTART, IT CLEARS. IT STARTED DOING THIS 6-9 MONTHS AGO ONCE IN A WHILE BUT NOW DOES IT SEVERAL TIMES A DAY DEPENDING ON AMOUNT OF DRIVING. WE BROUGHT IT INTO THE DEALER TO HAVE IT CHECKED AND THEY SAID THERE WAS NO CODES OR PHYSICAL PROBLEMS BUT COULD REPLACE THE SHIFTER TO SEE IF THIS WOULD FIX THE PROBLEM. WE ELECTED NOT TO DO THIS AT THE PRESENT TIME. WE HAVE HEARD OF ACCIDENTS FROM THIS SO WE JUST WANTED TO NOTIFY YOU THAT IT IS HAPPENING. WE WOULD LIKE TO ADDRESS THIS BEFORE AN ACCIDENT OCCURS.
Additional Notes:
THE DRIVER INFORMATION CENTER SAYS SERVICE SHIFTER. WHEN ACTIVE, THE MANUAL SHIFT DOESN'T WORK BUT FORWARD REVERSE AND PARK DO NOT SEEM TO BE AFFECTED. IF YOU STOP SHUT OFF THE VEHICLE AND RESTART, IT CLEARS. IT STARTED DOING THIS 6-9 MONTHS AGO ONCE IN A WHILE BUT NOW DOES IT SEVERAL TIMES A DAY DEPENDING ON AMOUNT OF DRIVING. WE BROUGHT IT INTO THE DEALER TO HAVE IT CHECKED AND THEY SAID THERE WAS NO CODES OR PHYSICAL PROBLEMS BUT COULD REPLACE THE SHIFTER TO SEE IF THIS WOULD FIX THE PROBLEM. WE ELECTED NOT TO DO THIS AT THE PRESENT TIME. WE HAVE HEARD OF ACCIDENTS FROM THIS SO WE JUST WANTED TO NOTIFY YOU THAT IT IS HAPPENING. WE WOULD LIKE TO ADDRESS THIS BEFORE AN ACCIDENT OCCURS.
Mfg Campaign: 11124640
Recall Date: Sep 5, 2018
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
ON JULY 18, 2018 I WENT OUTSIDE TO GET AN ITEM OUT OF BACK OF MY VEHICLE WHICH WAS STATIONARY AND I COULDN'T GET LIFTGATE TO LIFT AND I NOTICED THERE WAS SMOKE IN MY CAR, I OPENED THE DRIVERS SIDE DOOR AND SMOKE BILLOWED OUT. AFTER A FEW MINUTES, I GOT IN THE VEHICLE AND MOVED IT BACK AWAY FROM MY HOUSE AND NOTICED I HAD NO A/C, RADIO OR ANYTHING WORKING ON DASHBOARD. I LOOKED IN BACK OF VEHICLE AND IT WAS BURNT IN THE BACK LEFT CORNER OF LIFT GATE. I IMMEDIATELY CALLED MY INSURANCE COMPANY AND THEY HAD IT TOWED TO MIKE SMITH AUTO GROUP IN BEAUMONT. THE SMELL IN THE VEHICLE WAS AWFUL, A COMBINATION OF BURNT RUBBER AND PLASTIC. THERE WAS A RECALL ON THIS VEHICLE FOR BACK LEFT LIFTGATE IN 2015 OF WHICH I TOOK IT IN AND SUPPOSEDLY IT WAS REPAIRED. I ALSO IMMEDIATELY CALLED THE DEALERSHIP OF WHICH THEY WERE NO HELP AT ALL AND VERY UNCONCERNED. I TALKED TO MY INSURANCE COMPANY AND THEY SAID IF IT WAS DUE TO A RECALL I SHOULD CALL CHRYSLER CORPORATION OF WHICH I DID DAILY WITH NO RESULTS. THEY WOULD NOT LET ME TALK TO ANYONE, THEY FINALLY SENT AN INSPECTOR OF WHICH HE JUST LOOKED AT THE INSIDE OF CAR, DID NOT TAKE THE PANELS OFF OR ANYTHING AND SENT TO THE CORPORATION AND THEY SENT ME A LETTER STATING IT WAS NOT DUE TO RECALL. MY INSURANCE COMPANY SENT AN ENGINEER WHO TOOK THE PANEL OFF AND SEARCHED IT THOROUGHLY AND DETERMINED IT WAS DUE TO THE RECALL. I CANNOT GET ANY HELP ON THIS WHICH IS NOT MY FAULT. *BF *TR *TT*JB
Corrective Action:
ON JULY 18, 2018 I WENT OUTSIDE TO GET AN ITEM OUT OF BACK OF MY VEHICLE WHICH WAS STATIONARY AND I COULDN'T GET LIFTGATE TO LIFT AND I NOTICED THERE WAS SMOKE IN MY CAR, I OPENED THE DRIVERS SIDE DOOR AND SMOKE BILLOWED OUT. AFTER A FEW MINUTES, I GOT IN THE VEHICLE AND MOVED IT BACK AWAY FROM MY HOUSE AND NOTICED I HAD NO A/C, RADIO OR ANYTHING WORKING ON DASHBOARD. I LOOKED IN BACK OF VEHICLE AND IT WAS BURNT IN THE BACK LEFT CORNER OF LIFT GATE. I IMMEDIATELY CALLED MY INSURANCE COMPANY AND THEY HAD IT TOWED TO MIKE SMITH AUTO GROUP IN BEAUMONT. THE SMELL IN THE VEHICLE WAS AWFUL, A COMBINATION OF BURNT RUBBER AND PLASTIC. THERE WAS A RECALL ON THIS VEHICLE FOR BACK LEFT LIFTGATE IN 2015 OF WHICH I TOOK IT IN AND SUPPOSEDLY IT WAS REPAIRED. I ALSO IMMEDIATELY CALLED THE DEALERSHIP OF WHICH THEY WERE NO HELP AT ALL AND VERY UNCONCERNED. I TALKED TO MY INSURANCE COMPANY AND THEY SAID IF IT WAS DUE TO A RECALL I SHOULD CALL CHRYSLER CORPORATION OF WHICH I DID DAILY WITH NO RESULTS. THEY WOULD NOT LET ME TALK TO ANYONE, THEY FINALLY SENT AN INSPECTOR OF WHICH HE JUST LOOKED AT THE INSIDE OF CAR, DID NOT TAKE THE PANELS OFF OR ANYTHING AND SENT TO THE CORPORATION AND THEY SENT ME A LETTER STATING IT WAS NOT DUE TO RECALL. MY INSURANCE COMPANY SENT AN ENGINEER WHO TOOK THE PANEL OFF AND SEARCHED IT THOROUGHLY AND DETERMINED IT WAS DUE TO THE RECALL. I CANNOT GET ANY HELP ON THIS WHICH IS NOT MY FAULT. *BF *TR *TT*JB
Additional Notes:
ON JULY 18, 2018 I WENT OUTSIDE TO GET AN ITEM OUT OF BACK OF MY VEHICLE WHICH WAS STATIONARY AND I COULDN'T GET LIFTGATE TO LIFT AND I NOTICED THERE WAS SMOKE IN MY CAR, I OPENED THE DRIVERS SIDE DOOR AND SMOKE BILLOWED OUT. AFTER A FEW MINUTES, I GOT IN THE VEHICLE AND MOVED IT BACK AWAY FROM MY HOUSE AND NOTICED I HAD NO A/C, RADIO OR ANYTHING WORKING ON DASHBOARD. I LOOKED IN BACK OF VEHICLE AND IT WAS BURNT IN THE BACK LEFT CORNER OF LIFT GATE. I IMMEDIATELY CALLED MY INSURANCE COMPANY AND THEY HAD IT TOWED TO MIKE SMITH AUTO GROUP IN BEAUMONT. THE SMELL IN THE VEHICLE WAS AWFUL, A COMBINATION OF BURNT RUBBER AND PLASTIC. THERE WAS A RECALL ON THIS VEHICLE FOR BACK LEFT LIFTGATE IN 2015 OF WHICH I TOOK IT IN AND SUPPOSEDLY IT WAS REPAIRED. I ALSO IMMEDIATELY CALLED THE DEALERSHIP OF WHICH THEY WERE NO HELP AT ALL AND VERY UNCONCERNED. I TALKED TO MY INSURANCE COMPANY AND THEY SAID IF IT WAS DUE TO A RECALL I SHOULD CALL CHRYSLER CORPORATION OF WHICH I DID DAILY WITH NO RESULTS. THEY WOULD NOT LET ME TALK TO ANYONE, THEY FINALLY SENT AN INSPECTOR OF WHICH HE JUST LOOKED AT THE INSIDE OF CAR, DID NOT TAKE THE PANELS OFF OR ANYTHING AND SENT TO THE CORPORATION AND THEY SENT ME A LETTER STATING IT WAS NOT DUE TO RECALL. MY INSURANCE COMPANY SENT AN ENGINEER WHO TOOK THE PANEL OFF AND SEARCHED IT THOROUGHLY AND DETERMINED IT WAS DUE TO THE RECALL. I CANNOT GET ANY HELP ON THIS WHICH IS NOT MY FAULT. *BF *TR *TT*JB
Mfg Campaign: 11124233
Recall Date: Sep 4, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ON JULY 18, 2018 I WENT OUTSIDE TO GET AN ITEM OUT OF BACK OF MY VEHICLE WHICH WAS STATIONARY AND I COULDN'T GET LIFTGATE TO LIFT AND I NOTICED THERE WAS SMOKE IN MY CAR, I OPENED THE DRIVERS SIDE DOOR AND SMOKE BILLOWED OUT. AFTER A FEW MINUTES, I GOT IN THE VEHICLE AND MOVED IT BACK AWAY FROM MY HOUSE AND NOTICED I HAD NO A/C, RADIO OR ANYTHING WORKING ON DASHBOARD. I LOOKED IN BACK OF VEHICLE AND IT WAS BURNT IN THE BACK LEFT CORNER OF LIFT GATE. I IMMEDIATELY CALLED MY INSURANCE COMPANY AND THEY HAD IT TOWED TO MIKE SMITH AUTO GROUP IN BEAUMONT. THE SMELL IN THE VEHICLE WAS AWFUL, A COMBINATION OF BURNT RUBBER AND PLASTIC. THERE WAS A RECALL ON THIS VEHICLE FOR BACK LEFT LIFTGATE IN 2015 OF WHICH I TOOK IT IN AND SUPPOSEDLY IT WAS REPAIRED. I ALSO IMMEDIATELY CALLED THE DEALERSHIP OF WHICH THEY WERE NO HELP AT ALL AND VERY UNCONCERNED. I TALKED TO MY INSURANCE COMPANY AND THEY SAID IF IT WAS DUE TO A RECALL I SHOULD CALL CHRYSLER CORPORATION OF WHICH I DID DAILY WITH NO RESULTS. THEY WOULD NOT LET ME TALK TO ANYONE, THEY FINALLY SENT AN INSPECTOR OF WHICH HE JUST LOOKED AT THE INSIDE OF CAR, DID NOT TAKE THE PANELS OFF OR ANYTHING AND SENT TO THE CORPORATION AND THEY SENT ME A LETTER STATING IT WAS NOT DUE TO RECALL. MY INSURANCE COMPANY SENT AN ENGINEER WHO TOOK THE PANEL OFF AND SEARCHED IT THOROUGHLY AND DETERMINED IT WAS DUE TO THE RECALL. I CANNOT GET ANY HELP ON THIS WHICH IS NOT MY FAULT. *BF *TR *TT*JB
Corrective Action:
ON JULY 18, 2018 I WENT OUTSIDE TO GET AN ITEM OUT OF BACK OF MY VEHICLE WHICH WAS STATIONARY AND I COULDN'T GET LIFTGATE TO LIFT AND I NOTICED THERE WAS SMOKE IN MY CAR, I OPENED THE DRIVERS SIDE DOOR AND SMOKE BILLOWED OUT. AFTER A FEW MINUTES, I GOT IN THE VEHICLE AND MOVED IT BACK AWAY FROM MY HOUSE AND NOTICED I HAD NO A/C, RADIO OR ANYTHING WORKING ON DASHBOARD. I LOOKED IN BACK OF VEHICLE AND IT WAS BURNT IN THE BACK LEFT CORNER OF LIFT GATE. I IMMEDIATELY CALLED MY INSURANCE COMPANY AND THEY HAD IT TOWED TO MIKE SMITH AUTO GROUP IN BEAUMONT. THE SMELL IN THE VEHICLE WAS AWFUL, A COMBINATION OF BURNT RUBBER AND PLASTIC. THERE WAS A RECALL ON THIS VEHICLE FOR BACK LEFT LIFTGATE IN 2015 OF WHICH I TOOK IT IN AND SUPPOSEDLY IT WAS REPAIRED. I ALSO IMMEDIATELY CALLED THE DEALERSHIP OF WHICH THEY WERE NO HELP AT ALL AND VERY UNCONCERNED. I TALKED TO MY INSURANCE COMPANY AND THEY SAID IF IT WAS DUE TO A RECALL I SHOULD CALL CHRYSLER CORPORATION OF WHICH I DID DAILY WITH NO RESULTS. THEY WOULD NOT LET ME TALK TO ANYONE, THEY FINALLY SENT AN INSPECTOR OF WHICH HE JUST LOOKED AT THE INSIDE OF CAR, DID NOT TAKE THE PANELS OFF OR ANYTHING AND SENT TO THE CORPORATION AND THEY SENT ME A LETTER STATING IT WAS NOT DUE TO RECALL. MY INSURANCE COMPANY SENT AN ENGINEER WHO TOOK THE PANEL OFF AND SEARCHED IT THOROUGHLY AND DETERMINED IT WAS DUE TO THE RECALL. I CANNOT GET ANY HELP ON THIS WHICH IS NOT MY FAULT. *BF *TR *TT*JB
Additional Notes:
ON JULY 18, 2018 I WENT OUTSIDE TO GET AN ITEM OUT OF BACK OF MY VEHICLE WHICH WAS STATIONARY AND I COULDN'T GET LIFTGATE TO LIFT AND I NOTICED THERE WAS SMOKE IN MY CAR, I OPENED THE DRIVERS SIDE DOOR AND SMOKE BILLOWED OUT. AFTER A FEW MINUTES, I GOT IN THE VEHICLE AND MOVED IT BACK AWAY FROM MY HOUSE AND NOTICED I HAD NO A/C, RADIO OR ANYTHING WORKING ON DASHBOARD. I LOOKED IN BACK OF VEHICLE AND IT WAS BURNT IN THE BACK LEFT CORNER OF LIFT GATE. I IMMEDIATELY CALLED MY INSURANCE COMPANY AND THEY HAD IT TOWED TO MIKE SMITH AUTO GROUP IN BEAUMONT. THE SMELL IN THE VEHICLE WAS AWFUL, A COMBINATION OF BURNT RUBBER AND PLASTIC. THERE WAS A RECALL ON THIS VEHICLE FOR BACK LEFT LIFTGATE IN 2015 OF WHICH I TOOK IT IN AND SUPPOSEDLY IT WAS REPAIRED. I ALSO IMMEDIATELY CALLED THE DEALERSHIP OF WHICH THEY WERE NO HELP AT ALL AND VERY UNCONCERNED. I TALKED TO MY INSURANCE COMPANY AND THEY SAID IF IT WAS DUE TO A RECALL I SHOULD CALL CHRYSLER CORPORATION OF WHICH I DID DAILY WITH NO RESULTS. THEY WOULD NOT LET ME TALK TO ANYONE, THEY FINALLY SENT AN INSPECTOR OF WHICH HE JUST LOOKED AT THE INSIDE OF CAR, DID NOT TAKE THE PANELS OFF OR ANYTHING AND SENT TO THE CORPORATION AND THEY SENT ME A LETTER STATING IT WAS NOT DUE TO RECALL. MY INSURANCE COMPANY SENT AN ENGINEER WHO TOOK THE PANEL OFF AND SEARCHED IT THOROUGHLY AND DETERMINED IT WAS DUE TO THE RECALL. I CANNOT GET ANY HELP ON THIS WHICH IS NOT MY FAULT. *BF *TR *TT*JB
Mfg Campaign: 11124233
Recall Date: Sep 4, 2018
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
ON JULY 18, 2018 I WENT OUTSIDE TO GET AN ITEM OUT OF BACK OF MY VEHICLE WHICH WAS STATIONARY AND I COULDN'T GET LIFTGATE TO LIFT AND I NOTICED THERE WAS SMOKE IN MY CAR, I OPENED THE DRIVERS SIDE DOOR AND SMOKE BILLOWED OUT. AFTER A FEW MINUTES, I GOT IN THE VEHICLE AND MOVED IT BACK AWAY FROM MY HOUSE AND NOTICED I HAD NO A/C, RADIO OR ANYTHING WORKING ON DASHBOARD. I LOOKED IN BACK OF VEHICLE AND IT WAS BURNT IN THE BACK LEFT CORNER OF LIFT GATE. I IMMEDIATELY CALLED MY INSURANCE COMPANY AND THEY HAD IT TOWED TO MIKE SMITH AUTO GROUP IN BEAUMONT. THE SMELL IN THE VEHICLE WAS AWFUL, A COMBINATION OF BURNT RUBBER AND PLASTIC. THERE WAS A RECALL ON THIS VEHICLE FOR BACK LEFT LIFTGATE IN 2015 OF WHICH I TOOK IT IN AND SUPPOSEDLY IT WAS REPAIRED. I ALSO IMMEDIATELY CALLED THE DEALERSHIP OF WHICH THEY WERE NO HELP AT ALL AND VERY UNCONCERNED. I TALKED TO MY INSURANCE COMPANY AND THEY SAID IF IT WAS DUE TO A RECALL I SHOULD CALL CHRYSLER CORPORATION OF WHICH I DID DAILY WITH NO RESULTS. THEY WOULD NOT LET ME TALK TO ANYONE, THEY FINALLY SENT AN INSPECTOR OF WHICH HE JUST LOOKED AT THE INSIDE OF CAR, DID NOT TAKE THE PANELS OFF OR ANYTHING AND SENT TO THE CORPORATION AND THEY SENT ME A LETTER STATING IT WAS NOT DUE TO RECALL. MY INSURANCE COMPANY SENT AN ENGINEER WHO TOOK THE PANEL OFF AND SEARCHED IT THOROUGHLY AND DETERMINED IT WAS DUE TO THE RECALL. I CANNOT GET ANY HELP ON THIS WHICH IS NOT MY FAULT. *BF *TR *TT*JB
Corrective Action:
ON JULY 18, 2018 I WENT OUTSIDE TO GET AN ITEM OUT OF BACK OF MY VEHICLE WHICH WAS STATIONARY AND I COULDN'T GET LIFTGATE TO LIFT AND I NOTICED THERE WAS SMOKE IN MY CAR, I OPENED THE DRIVERS SIDE DOOR AND SMOKE BILLOWED OUT. AFTER A FEW MINUTES, I GOT IN THE VEHICLE AND MOVED IT BACK AWAY FROM MY HOUSE AND NOTICED I HAD NO A/C, RADIO OR ANYTHING WORKING ON DASHBOARD. I LOOKED IN BACK OF VEHICLE AND IT WAS BURNT IN THE BACK LEFT CORNER OF LIFT GATE. I IMMEDIATELY CALLED MY INSURANCE COMPANY AND THEY HAD IT TOWED TO MIKE SMITH AUTO GROUP IN BEAUMONT. THE SMELL IN THE VEHICLE WAS AWFUL, A COMBINATION OF BURNT RUBBER AND PLASTIC. THERE WAS A RECALL ON THIS VEHICLE FOR BACK LEFT LIFTGATE IN 2015 OF WHICH I TOOK IT IN AND SUPPOSEDLY IT WAS REPAIRED. I ALSO IMMEDIATELY CALLED THE DEALERSHIP OF WHICH THEY WERE NO HELP AT ALL AND VERY UNCONCERNED. I TALKED TO MY INSURANCE COMPANY AND THEY SAID IF IT WAS DUE TO A RECALL I SHOULD CALL CHRYSLER CORPORATION OF WHICH I DID DAILY WITH NO RESULTS. THEY WOULD NOT LET ME TALK TO ANYONE, THEY FINALLY SENT AN INSPECTOR OF WHICH HE JUST LOOKED AT THE INSIDE OF CAR, DID NOT TAKE THE PANELS OFF OR ANYTHING AND SENT TO THE CORPORATION AND THEY SENT ME A LETTER STATING IT WAS NOT DUE TO RECALL. MY INSURANCE COMPANY SENT AN ENGINEER WHO TOOK THE PANEL OFF AND SEARCHED IT THOROUGHLY AND DETERMINED IT WAS DUE TO THE RECALL. I CANNOT GET ANY HELP ON THIS WHICH IS NOT MY FAULT. *BF *TR *TT*JB
Additional Notes:
ON JULY 18, 2018 I WENT OUTSIDE TO GET AN ITEM OUT OF BACK OF MY VEHICLE WHICH WAS STATIONARY AND I COULDN'T GET LIFTGATE TO LIFT AND I NOTICED THERE WAS SMOKE IN MY CAR, I OPENED THE DRIVERS SIDE DOOR AND SMOKE BILLOWED OUT. AFTER A FEW MINUTES, I GOT IN THE VEHICLE AND MOVED IT BACK AWAY FROM MY HOUSE AND NOTICED I HAD NO A/C, RADIO OR ANYTHING WORKING ON DASHBOARD. I LOOKED IN BACK OF VEHICLE AND IT WAS BURNT IN THE BACK LEFT CORNER OF LIFT GATE. I IMMEDIATELY CALLED MY INSURANCE COMPANY AND THEY HAD IT TOWED TO MIKE SMITH AUTO GROUP IN BEAUMONT. THE SMELL IN THE VEHICLE WAS AWFUL, A COMBINATION OF BURNT RUBBER AND PLASTIC. THERE WAS A RECALL ON THIS VEHICLE FOR BACK LEFT LIFTGATE IN 2015 OF WHICH I TOOK IT IN AND SUPPOSEDLY IT WAS REPAIRED. I ALSO IMMEDIATELY CALLED THE DEALERSHIP OF WHICH THEY WERE NO HELP AT ALL AND VERY UNCONCERNED. I TALKED TO MY INSURANCE COMPANY AND THEY SAID IF IT WAS DUE TO A RECALL I SHOULD CALL CHRYSLER CORPORATION OF WHICH I DID DAILY WITH NO RESULTS. THEY WOULD NOT LET ME TALK TO ANYONE, THEY FINALLY SENT AN INSPECTOR OF WHICH HE JUST LOOKED AT THE INSIDE OF CAR, DID NOT TAKE THE PANELS OFF OR ANYTHING AND SENT TO THE CORPORATION AND THEY SENT ME A LETTER STATING IT WAS NOT DUE TO RECALL. MY INSURANCE COMPANY SENT AN ENGINEER WHO TOOK THE PANEL OFF AND SEARCHED IT THOROUGHLY AND DETERMINED IT WAS DUE TO THE RECALL. I CANNOT GET ANY HELP ON THIS WHICH IS NOT MY FAULT. *BF *TR *TT*JB
Mfg Campaign: 11124233
Recall Date: Sep 4, 2018
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
DEFECTIVE HEADLAMPS CAUSING PREMATURE LOW BEAM BURN OUT. REPLACED THE LEFT HEADLAMP 3/8/2018 AND THE RIGHT 5/9/2018. THE LEFT LOW BEAM HEADLAMP HAS NURNED OUT AGAIN AFTER ONLY 5 MONTHS AND REQUIRES REPLACEMENT. THIS IS HIGHLY IRREGULAR.
Corrective Action:
DEFECTIVE HEADLAMPS CAUSING PREMATURE LOW BEAM BURN OUT. REPLACED THE LEFT HEADLAMP 3/8/2018 AND THE RIGHT 5/9/2018. THE LEFT LOW BEAM HEADLAMP HAS NURNED OUT AGAIN AFTER ONLY 5 MONTHS AND REQUIRES REPLACEMENT. THIS IS HIGHLY IRREGULAR.
Additional Notes:
DEFECTIVE HEADLAMPS CAUSING PREMATURE LOW BEAM BURN OUT. REPLACED THE LEFT HEADLAMP 3/8/2018 AND THE RIGHT 5/9/2018. THE LEFT LOW BEAM HEADLAMP HAS NURNED OUT AGAIN AFTER ONLY 5 MONTHS AND REQUIRES REPLACEMENT. THIS IS HIGHLY IRREGULAR.
Mfg Campaign: 11123948
Recall Date: Sep 1, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE AT A STOP LIGHT, MY JEEP COMPLETELY SHUT OFF ON ME AND WE HAD TO START IT BACK UP AND IT STARTED BACK UP. HOWEVER THIS HAS HAPPENED MANY TIMES BEFORE AND THINK THEY SHOULD RECALL THIS CONSIDERING HOW MANY OF THE SAME COMPLAINTS I AM SEEING ON THIS. I HAVE 2 KIDS IN MY CAR AT ALL TIMES AND FEAR IT DOING THIS WHILE DRIVING AS WELL. I TOOK IT TO JEEP AND THEY CHECKED IT OUT BUT NOW IT JUST FEELS HESITANT WHILE DRIVING. SCARES ME TO DEATH
Corrective Action:
WHILE AT A STOP LIGHT, MY JEEP COMPLETELY SHUT OFF ON ME AND WE HAD TO START IT BACK UP AND IT STARTED BACK UP. HOWEVER THIS HAS HAPPENED MANY TIMES BEFORE AND THINK THEY SHOULD RECALL THIS CONSIDERING HOW MANY OF THE SAME COMPLAINTS I AM SEEING ON THIS. I HAVE 2 KIDS IN MY CAR AT ALL TIMES AND FEAR IT DOING THIS WHILE DRIVING AS WELL. I TOOK IT TO JEEP AND THEY CHECKED IT OUT BUT NOW IT JUST FEELS HESITANT WHILE DRIVING. SCARES ME TO DEATH
Additional Notes:
WHILE AT A STOP LIGHT, MY JEEP COMPLETELY SHUT OFF ON ME AND WE HAD TO START IT BACK UP AND IT STARTED BACK UP. HOWEVER THIS HAS HAPPENED MANY TIMES BEFORE AND THINK THEY SHOULD RECALL THIS CONSIDERING HOW MANY OF THE SAME COMPLAINTS I AM SEEING ON THIS. I HAVE 2 KIDS IN MY CAR AT ALL TIMES AND FEAR IT DOING THIS WHILE DRIVING AS WELL. I TOOK IT TO JEEP AND THEY CHECKED IT OUT BUT NOW IT JUST FEELS HESITANT WHILE DRIVING. SCARES ME TO DEATH
Mfg Campaign: 11123769
Recall Date: Aug 31, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE AT A STOP LIGHT, MY JEEP COMPLETELY SHUT OFF ON ME AND WE HAD TO START IT BACK UP AND IT STARTED BACK UP. HOWEVER THIS HAS HAPPENED MANY TIMES BEFORE AND THINK THEY SHOULD RECALL THIS CONSIDERING HOW MANY OF THE SAME COMPLAINTS I AM SEEING ON THIS. I HAVE 2 KIDS IN MY CAR AT ALL TIMES AND FEAR IT DOING THIS WHILE DRIVING AS WELL. I TOOK IT TO JEEP AND THEY CHECKED IT OUT BUT NOW IT JUST FEELS HESITANT WHILE DRIVING. SCARES ME TO DEATH
Corrective Action:
WHILE AT A STOP LIGHT, MY JEEP COMPLETELY SHUT OFF ON ME AND WE HAD TO START IT BACK UP AND IT STARTED BACK UP. HOWEVER THIS HAS HAPPENED MANY TIMES BEFORE AND THINK THEY SHOULD RECALL THIS CONSIDERING HOW MANY OF THE SAME COMPLAINTS I AM SEEING ON THIS. I HAVE 2 KIDS IN MY CAR AT ALL TIMES AND FEAR IT DOING THIS WHILE DRIVING AS WELL. I TOOK IT TO JEEP AND THEY CHECKED IT OUT BUT NOW IT JUST FEELS HESITANT WHILE DRIVING. SCARES ME TO DEATH
Additional Notes:
WHILE AT A STOP LIGHT, MY JEEP COMPLETELY SHUT OFF ON ME AND WE HAD TO START IT BACK UP AND IT STARTED BACK UP. HOWEVER THIS HAS HAPPENED MANY TIMES BEFORE AND THINK THEY SHOULD RECALL THIS CONSIDERING HOW MANY OF THE SAME COMPLAINTS I AM SEEING ON THIS. I HAVE 2 KIDS IN MY CAR AT ALL TIMES AND FEAR IT DOING THIS WHILE DRIVING AS WELL. I TOOK IT TO JEEP AND THEY CHECKED IT OUT BUT NOW IT JUST FEELS HESITANT WHILE DRIVING. SCARES ME TO DEATH
Mfg Campaign: 11123769
Recall Date: Aug 31, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
9 SPEED TRANSMISSION DELAY FROM A DEAD STOP. JERKING AND LUNGING THROUGH DIFFERENT GEARS. HAD FULL TRANSMISSION REPLACEMENT IN JANUARY 2018, AND STILL HAVING ISSUES.
Corrective Action:
9 SPEED TRANSMISSION DELAY FROM A DEAD STOP. JERKING AND LUNGING THROUGH DIFFERENT GEARS. HAD FULL TRANSMISSION REPLACEMENT IN JANUARY 2018, AND STILL HAVING ISSUES.
Additional Notes:
9 SPEED TRANSMISSION DELAY FROM A DEAD STOP. JERKING AND LUNGING THROUGH DIFFERENT GEARS. HAD FULL TRANSMISSION REPLACEMENT IN JANUARY 2018, AND STILL HAVING ISSUES.
Mfg Campaign: 11123355
Recall Date: Aug 29, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
ENGINE SHUTS OFF RANDOMLY WHEN STOPPED. BACK PASSENGER SEATS RATTLE WHEN DRIVING EITHER SMITH OR BUMPY ROADS. SQUEAKING NOISE COMES FROM THE CAR WHEN THE ENGINE IS SHUT OFF.
Corrective Action:
ENGINE SHUTS OFF RANDOMLY WHEN STOPPED. BACK PASSENGER SEATS RATTLE WHEN DRIVING EITHER SMITH OR BUMPY ROADS. SQUEAKING NOISE COMES FROM THE CAR WHEN THE ENGINE IS SHUT OFF.
Additional Notes:
ENGINE SHUTS OFF RANDOMLY WHEN STOPPED. BACK PASSENGER SEATS RATTLE WHEN DRIVING EITHER SMITH OR BUMPY ROADS. SQUEAKING NOISE COMES FROM THE CAR WHEN THE ENGINE IS SHUT OFF.
Mfg Campaign: 11123137
Recall Date: Aug 28, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
ENGINE SHUTS OFF RANDOMLY WHEN STOPPED. BACK PASSENGER SEATS RATTLE WHEN DRIVING EITHER SMITH OR BUMPY ROADS. SQUEAKING NOISE COMES FROM THE CAR WHEN THE ENGINE IS SHUT OFF.
Corrective Action:
ENGINE SHUTS OFF RANDOMLY WHEN STOPPED. BACK PASSENGER SEATS RATTLE WHEN DRIVING EITHER SMITH OR BUMPY ROADS. SQUEAKING NOISE COMES FROM THE CAR WHEN THE ENGINE IS SHUT OFF.
Additional Notes:
ENGINE SHUTS OFF RANDOMLY WHEN STOPPED. BACK PASSENGER SEATS RATTLE WHEN DRIVING EITHER SMITH OR BUMPY ROADS. SQUEAKING NOISE COMES FROM THE CAR WHEN THE ENGINE IS SHUT OFF.
Mfg Campaign: 11123137
Recall Date: Aug 28, 2018
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
ENGINE SHUTS OFF RANDOMLY WHEN STOPPED. BACK PASSENGER SEATS RATTLE WHEN DRIVING EITHER SMITH OR BUMPY ROADS. SQUEAKING NOISE COMES FROM THE CAR WHEN THE ENGINE IS SHUT OFF.
Corrective Action:
ENGINE SHUTS OFF RANDOMLY WHEN STOPPED. BACK PASSENGER SEATS RATTLE WHEN DRIVING EITHER SMITH OR BUMPY ROADS. SQUEAKING NOISE COMES FROM THE CAR WHEN THE ENGINE IS SHUT OFF.
Additional Notes:
ENGINE SHUTS OFF RANDOMLY WHEN STOPPED. BACK PASSENGER SEATS RATTLE WHEN DRIVING EITHER SMITH OR BUMPY ROADS. SQUEAKING NOISE COMES FROM THE CAR WHEN THE ENGINE IS SHUT OFF.
Mfg Campaign: 11123137
Recall Date: Aug 28, 2018
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
MY JEEP HAS BEEN HAVING A DISTURBING PROBLEM WITH THE CRUISE CONTROL FOR MONTHS. PERIODICALLY, CRUISE CONTROL ACCELERATES ON ITS OWN WAY ABOVE WHAT IT'S SET AT (E.G. IT'S SET AT 75 MPH ON THE HIGHWAY AND SUDDENLY IT ACCELERATES TO 95 MPH). I HAVE TO SLAM THE BRAKES UNTIL IT DECELERATES AND RESET THE CRUISE CONTROL. WHEN I WAS SETTING UP MY ROUTINE OIL CHANGE APPOINTMENT ON THE LITHIA APP, I NOTICED A RECALL THAT WAS EXACTLY FOR THE PROBLEM I WAS HAVING. BUT MY JEEP WAS NOT INCLUDED ON THE RECALL. I CALLED 1-800-853-1403 ON 7/24/18 AND WAS TOLD MY JEEP WAS NOT ON THE RECALL LIST BUT TO ASK FOR DIAGNOSTICS TEST FOR U63. AT MY APPOINTMENT, 8/10/18, AT LITHIA SANTA FE, THE DIAGNOSTICS DIDN'T SHOW ANYTHING. I HAD TO PAY $157 FOR THE TEST! I CALLED THE 800 NUMBER AGAIN AND TOLD THEM I WANT TO GO ON RECORD THAT I REPORTED THE PROBLEM AND TRIED TO HAVE IT ADDRESSED IN CASE I HAVE AN ACCIDENT RELATED TO IT. THE TECHNICIAN TOLD ME THEY 'CLEARED THE MODULE' AND THAT MIGHT TAKE CARE OF IT. I DON'T THINK I SHOULD HAVE HAD TO PAY FOR THE DIAGNOSTICS AND I THINK THIS SHOULD BE REMEDIED UNDER THE RECALL. *BF *TR
Corrective Action:
MY JEEP HAS BEEN HAVING A DISTURBING PROBLEM WITH THE CRUISE CONTROL FOR MONTHS. PERIODICALLY, CRUISE CONTROL ACCELERATES ON ITS OWN WAY ABOVE WHAT IT'S SET AT (E.G. IT'S SET AT 75 MPH ON THE HIGHWAY AND SUDDENLY IT ACCELERATES TO 95 MPH). I HAVE TO SLAM THE BRAKES UNTIL IT DECELERATES AND RESET THE CRUISE CONTROL. WHEN I WAS SETTING UP MY ROUTINE OIL CHANGE APPOINTMENT ON THE LITHIA APP, I NOTICED A RECALL THAT WAS EXACTLY FOR THE PROBLEM I WAS HAVING. BUT MY JEEP WAS NOT INCLUDED ON THE RECALL. I CALLED 1-800-853-1403 ON 7/24/18 AND WAS TOLD MY JEEP WAS NOT ON THE RECALL LIST BUT TO ASK FOR DIAGNOSTICS TEST FOR U63. AT MY APPOINTMENT, 8/10/18, AT LITHIA SANTA FE, THE DIAGNOSTICS DIDN'T SHOW ANYTHING. I HAD TO PAY $157 FOR THE TEST! I CALLED THE 800 NUMBER AGAIN AND TOLD THEM I WANT TO GO ON RECORD THAT I REPORTED THE PROBLEM AND TRIED TO HAVE IT ADDRESSED IN CASE I HAVE AN ACCIDENT RELATED TO IT. THE TECHNICIAN TOLD ME THEY 'CLEARED THE MODULE' AND THAT MIGHT TAKE CARE OF IT. I DON'T THINK I SHOULD HAVE HAD TO PAY FOR THE DIAGNOSTICS AND I THINK THIS SHOULD BE REMEDIED UNDER THE RECALL. *BF *TR
Additional Notes:
MY JEEP HAS BEEN HAVING A DISTURBING PROBLEM WITH THE CRUISE CONTROL FOR MONTHS. PERIODICALLY, CRUISE CONTROL ACCELERATES ON ITS OWN WAY ABOVE WHAT IT'S SET AT (E.G. IT'S SET AT 75 MPH ON THE HIGHWAY AND SUDDENLY IT ACCELERATES TO 95 MPH). I HAVE TO SLAM THE BRAKES UNTIL IT DECELERATES AND RESET THE CRUISE CONTROL. WHEN I WAS SETTING UP MY ROUTINE OIL CHANGE APPOINTMENT ON THE LITHIA APP, I NOTICED A RECALL THAT WAS EXACTLY FOR THE PROBLEM I WAS HAVING. BUT MY JEEP WAS NOT INCLUDED ON THE RECALL. I CALLED 1-800-853-1403 ON 7/24/18 AND WAS TOLD MY JEEP WAS NOT ON THE RECALL LIST BUT TO ASK FOR DIAGNOSTICS TEST FOR U63. AT MY APPOINTMENT, 8/10/18, AT LITHIA SANTA FE, THE DIAGNOSTICS DIDN'T SHOW ANYTHING. I HAD TO PAY $157 FOR THE TEST! I CALLED THE 800 NUMBER AGAIN AND TOLD THEM I WANT TO GO ON RECORD THAT I REPORTED THE PROBLEM AND TRIED TO HAVE IT ADDRESSED IN CASE I HAVE AN ACCIDENT RELATED TO IT. THE TECHNICIAN TOLD ME THEY 'CLEARED THE MODULE' AND THAT MIGHT TAKE CARE OF IT. I DON'T THINK I SHOULD HAVE HAD TO PAY FOR THE DIAGNOSTICS AND I THINK THIS SHOULD BE REMEDIED UNDER THE RECALL. *BF *TR
Mfg Campaign: 11121795
Recall Date: Aug 23, 2018
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
I HAD A FLAT TIRE. AFTER MOUNTING THE SPARE TIRE AND TORQUEING THE LUG BOLTS, (YES THEY ARE BOLTS NOT NUTS) I FOUND THAT THE WHEEL WAS STILL LOOSE. I DETERMINED THAT THIS WAS CAUSED BY THE LUG BOLTS BEING TOO LONG FOR THE STEEL SPARE WHEEL WHICH IS NOT THE SAME THICKNESS AS THE ALUMINUM FACTORY WHEELS
Corrective Action:
I HAD A FLAT TIRE. AFTER MOUNTING THE SPARE TIRE AND TORQUEING THE LUG BOLTS, (YES THEY ARE BOLTS NOT NUTS) I FOUND THAT THE WHEEL WAS STILL LOOSE. I DETERMINED THAT THIS WAS CAUSED BY THE LUG BOLTS BEING TOO LONG FOR THE STEEL SPARE WHEEL WHICH IS NOT THE SAME THICKNESS AS THE ALUMINUM FACTORY WHEELS
Additional Notes:
I HAD A FLAT TIRE. AFTER MOUNTING THE SPARE TIRE AND TORQUEING THE LUG BOLTS, (YES THEY ARE BOLTS NOT NUTS) I FOUND THAT THE WHEEL WAS STILL LOOSE. I DETERMINED THAT THIS WAS CAUSED BY THE LUG BOLTS BEING TOO LONG FOR THE STEEL SPARE WHEEL WHICH IS NOT THE SAME THICKNESS AS THE ALUMINUM FACTORY WHEELS
Mfg Campaign: 11121614
Recall Date: Aug 22, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
2016 JEEP CHEROKEE LATITUDE 4X4 (25K MILES) WILL STALL OR LOSE POWER WHILE DRIVING. HAPPENED SEVERAL TIMES IN PAST FEW MONTHS. NOTICED FIRST WHEN HAD TROUBLE STARTING IN THE MORNING A FEW TIMES (AFTER A RECENT OIL CHANGE). WHILE DRIVING, JEEP LATITUDE 4X4 WILL JUMP INTO GEAR WHILE SLOWING JOLTING THE CAR FORWARD, TEMPORARILY LOSE POWER (RPM DROP, AND MPH DROP), OR COMPLETELY LOSE POWER WHILE DRIVING (HAPPENED ON BOTH CITY AND HIGHWAY). COMPLETE LOSS OF POWER HAPPENED SEVERAL TIMES WHILE TURNING, COMING AROUND TURN, INDICATOR WILL DING THEN SUDDENLY STEERING STIFFENS, NO POWER FROM GAS PEDAL, AND CAR SLOWS TO STOP. ONCE STOPPED, MESSAGE SCREEN DISPLAYS 'SHIFT CAR TO P THEN TO DESIRED GEAR' I THEN HAVE TO SHIFT CAR TO PARK AND RESTART (SOMETIMES TAKING 3 OR 4 ATTEMPTS). THIS HAS ALSO HAPPENED WHILE ATTEMPTING TO MERGE ONTO HIGHWAY (COMING AROUND BEND OF ON RAMP) LUCKILY THERE WAS A LARGE SHOULDER AND LITTLE TRAFFIC TO PULL OVER SAFELY. THIS POSES AN IMMEDIATE RISK OF SAFETY OF NOT ONLY MYSELF, BUT PASSENGERS AND OTHER VEHICLES. IF THIS WERE TO HAPPEN AT A BUSY INTERSECTION, HIGHWAY, OR DANGEROUS ROAD CONDITIONS (LOW VISIBILITY, SLICK SURFACE, ETC) AND ACCIDENT WILL OCCUR. I NO LONGER FEEL SAFE DRIVING THIS VEHICLE.
Corrective Action:
2016 JEEP CHEROKEE LATITUDE 4X4 (25K MILES) WILL STALL OR LOSE POWER WHILE DRIVING. HAPPENED SEVERAL TIMES IN PAST FEW MONTHS. NOTICED FIRST WHEN HAD TROUBLE STARTING IN THE MORNING A FEW TIMES (AFTER A RECENT OIL CHANGE). WHILE DRIVING, JEEP LATITUDE 4X4 WILL JUMP INTO GEAR WHILE SLOWING JOLTING THE CAR FORWARD, TEMPORARILY LOSE POWER (RPM DROP, AND MPH DROP), OR COMPLETELY LOSE POWER WHILE DRIVING (HAPPENED ON BOTH CITY AND HIGHWAY). COMPLETE LOSS OF POWER HAPPENED SEVERAL TIMES WHILE TURNING, COMING AROUND TURN, INDICATOR WILL DING THEN SUDDENLY STEERING STIFFENS, NO POWER FROM GAS PEDAL, AND CAR SLOWS TO STOP. ONCE STOPPED, MESSAGE SCREEN DISPLAYS 'SHIFT CAR TO P THEN TO DESIRED GEAR' I THEN HAVE TO SHIFT CAR TO PARK AND RESTART (SOMETIMES TAKING 3 OR 4 ATTEMPTS). THIS HAS ALSO HAPPENED WHILE ATTEMPTING TO MERGE ONTO HIGHWAY (COMING AROUND BEND OF ON RAMP) LUCKILY THERE WAS A LARGE SHOULDER AND LITTLE TRAFFIC TO PULL OVER SAFELY. THIS POSES AN IMMEDIATE RISK OF SAFETY OF NOT ONLY MYSELF, BUT PASSENGERS AND OTHER VEHICLES. IF THIS WERE TO HAPPEN AT A BUSY INTERSECTION, HIGHWAY, OR DANGEROUS ROAD CONDITIONS (LOW VISIBILITY, SLICK SURFACE, ETC) AND ACCIDENT WILL OCCUR. I NO LONGER FEEL SAFE DRIVING THIS VEHICLE.
Additional Notes:
2016 JEEP CHEROKEE LATITUDE 4X4 (25K MILES) WILL STALL OR LOSE POWER WHILE DRIVING. HAPPENED SEVERAL TIMES IN PAST FEW MONTHS. NOTICED FIRST WHEN HAD TROUBLE STARTING IN THE MORNING A FEW TIMES (AFTER A RECENT OIL CHANGE). WHILE DRIVING, JEEP LATITUDE 4X4 WILL JUMP INTO GEAR WHILE SLOWING JOLTING THE CAR FORWARD, TEMPORARILY LOSE POWER (RPM DROP, AND MPH DROP), OR COMPLETELY LOSE POWER WHILE DRIVING (HAPPENED ON BOTH CITY AND HIGHWAY). COMPLETE LOSS OF POWER HAPPENED SEVERAL TIMES WHILE TURNING, COMING AROUND TURN, INDICATOR WILL DING THEN SUDDENLY STEERING STIFFENS, NO POWER FROM GAS PEDAL, AND CAR SLOWS TO STOP. ONCE STOPPED, MESSAGE SCREEN DISPLAYS 'SHIFT CAR TO P THEN TO DESIRED GEAR' I THEN HAVE TO SHIFT CAR TO PARK AND RESTART (SOMETIMES TAKING 3 OR 4 ATTEMPTS). THIS HAS ALSO HAPPENED WHILE ATTEMPTING TO MERGE ONTO HIGHWAY (COMING AROUND BEND OF ON RAMP) LUCKILY THERE WAS A LARGE SHOULDER AND LITTLE TRAFFIC TO PULL OVER SAFELY. THIS POSES AN IMMEDIATE RISK OF SAFETY OF NOT ONLY MYSELF, BUT PASSENGERS AND OTHER VEHICLES. IF THIS WERE TO HAPPEN AT A BUSY INTERSECTION, HIGHWAY, OR DANGEROUS ROAD CONDITIONS (LOW VISIBILITY, SLICK SURFACE, ETC) AND ACCIDENT WILL OCCUR. I NO LONGER FEEL SAFE DRIVING THIS VEHICLE.
Mfg Campaign: 11121541
Recall Date: Aug 21, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
2016 JEEP CHEROKEE LATITUDE 4X4 (25K MILES) WILL STALL OR LOSE POWER WHILE DRIVING. HAPPENED SEVERAL TIMES IN PAST FEW MONTHS. NOTICED FIRST WHEN HAD TROUBLE STARTING IN THE MORNING A FEW TIMES (AFTER A RECENT OIL CHANGE). WHILE DRIVING, JEEP LATITUDE 4X4 WILL JUMP INTO GEAR WHILE SLOWING JOLTING THE CAR FORWARD, TEMPORARILY LOSE POWER (RPM DROP, AND MPH DROP), OR COMPLETELY LOSE POWER WHILE DRIVING (HAPPENED ON BOTH CITY AND HIGHWAY). COMPLETE LOSS OF POWER HAPPENED SEVERAL TIMES WHILE TURNING, COMING AROUND TURN, INDICATOR WILL DING THEN SUDDENLY STEERING STIFFENS, NO POWER FROM GAS PEDAL, AND CAR SLOWS TO STOP. ONCE STOPPED, MESSAGE SCREEN DISPLAYS 'SHIFT CAR TO P THEN TO DESIRED GEAR' I THEN HAVE TO SHIFT CAR TO PARK AND RESTART (SOMETIMES TAKING 3 OR 4 ATTEMPTS). THIS HAS ALSO HAPPENED WHILE ATTEMPTING TO MERGE ONTO HIGHWAY (COMING AROUND BEND OF ON RAMP) LUCKILY THERE WAS A LARGE SHOULDER AND LITTLE TRAFFIC TO PULL OVER SAFELY. THIS POSES AN IMMEDIATE RISK OF SAFETY OF NOT ONLY MYSELF, BUT PASSENGERS AND OTHER VEHICLES. IF THIS WERE TO HAPPEN AT A BUSY INTERSECTION, HIGHWAY, OR DANGEROUS ROAD CONDITIONS (LOW VISIBILITY, SLICK SURFACE, ETC) AND ACCIDENT WILL OCCUR. I NO LONGER FEEL SAFE DRIVING THIS VEHICLE.
Corrective Action:
2016 JEEP CHEROKEE LATITUDE 4X4 (25K MILES) WILL STALL OR LOSE POWER WHILE DRIVING. HAPPENED SEVERAL TIMES IN PAST FEW MONTHS. NOTICED FIRST WHEN HAD TROUBLE STARTING IN THE MORNING A FEW TIMES (AFTER A RECENT OIL CHANGE). WHILE DRIVING, JEEP LATITUDE 4X4 WILL JUMP INTO GEAR WHILE SLOWING JOLTING THE CAR FORWARD, TEMPORARILY LOSE POWER (RPM DROP, AND MPH DROP), OR COMPLETELY LOSE POWER WHILE DRIVING (HAPPENED ON BOTH CITY AND HIGHWAY). COMPLETE LOSS OF POWER HAPPENED SEVERAL TIMES WHILE TURNING, COMING AROUND TURN, INDICATOR WILL DING THEN SUDDENLY STEERING STIFFENS, NO POWER FROM GAS PEDAL, AND CAR SLOWS TO STOP. ONCE STOPPED, MESSAGE SCREEN DISPLAYS 'SHIFT CAR TO P THEN TO DESIRED GEAR' I THEN HAVE TO SHIFT CAR TO PARK AND RESTART (SOMETIMES TAKING 3 OR 4 ATTEMPTS). THIS HAS ALSO HAPPENED WHILE ATTEMPTING TO MERGE ONTO HIGHWAY (COMING AROUND BEND OF ON RAMP) LUCKILY THERE WAS A LARGE SHOULDER AND LITTLE TRAFFIC TO PULL OVER SAFELY. THIS POSES AN IMMEDIATE RISK OF SAFETY OF NOT ONLY MYSELF, BUT PASSENGERS AND OTHER VEHICLES. IF THIS WERE TO HAPPEN AT A BUSY INTERSECTION, HIGHWAY, OR DANGEROUS ROAD CONDITIONS (LOW VISIBILITY, SLICK SURFACE, ETC) AND ACCIDENT WILL OCCUR. I NO LONGER FEEL SAFE DRIVING THIS VEHICLE.
Additional Notes:
2016 JEEP CHEROKEE LATITUDE 4X4 (25K MILES) WILL STALL OR LOSE POWER WHILE DRIVING. HAPPENED SEVERAL TIMES IN PAST FEW MONTHS. NOTICED FIRST WHEN HAD TROUBLE STARTING IN THE MORNING A FEW TIMES (AFTER A RECENT OIL CHANGE). WHILE DRIVING, JEEP LATITUDE 4X4 WILL JUMP INTO GEAR WHILE SLOWING JOLTING THE CAR FORWARD, TEMPORARILY LOSE POWER (RPM DROP, AND MPH DROP), OR COMPLETELY LOSE POWER WHILE DRIVING (HAPPENED ON BOTH CITY AND HIGHWAY). COMPLETE LOSS OF POWER HAPPENED SEVERAL TIMES WHILE TURNING, COMING AROUND TURN, INDICATOR WILL DING THEN SUDDENLY STEERING STIFFENS, NO POWER FROM GAS PEDAL, AND CAR SLOWS TO STOP. ONCE STOPPED, MESSAGE SCREEN DISPLAYS 'SHIFT CAR TO P THEN TO DESIRED GEAR' I THEN HAVE TO SHIFT CAR TO PARK AND RESTART (SOMETIMES TAKING 3 OR 4 ATTEMPTS). THIS HAS ALSO HAPPENED WHILE ATTEMPTING TO MERGE ONTO HIGHWAY (COMING AROUND BEND OF ON RAMP) LUCKILY THERE WAS A LARGE SHOULDER AND LITTLE TRAFFIC TO PULL OVER SAFELY. THIS POSES AN IMMEDIATE RISK OF SAFETY OF NOT ONLY MYSELF, BUT PASSENGERS AND OTHER VEHICLES. IF THIS WERE TO HAPPEN AT A BUSY INTERSECTION, HIGHWAY, OR DANGEROUS ROAD CONDITIONS (LOW VISIBILITY, SLICK SURFACE, ETC) AND ACCIDENT WILL OCCUR. I NO LONGER FEEL SAFE DRIVING THIS VEHICLE.
Mfg Campaign: 11121541
Recall Date: Aug 21, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2016 JEEP CHEROKEE LATITUDE 4X4 (25K MILES) WILL STALL OR LOSE POWER WHILE DRIVING. HAPPENED SEVERAL TIMES IN PAST FEW MONTHS. NOTICED FIRST WHEN HAD TROUBLE STARTING IN THE MORNING A FEW TIMES (AFTER A RECENT OIL CHANGE). WHILE DRIVING, JEEP LATITUDE 4X4 WILL JUMP INTO GEAR WHILE SLOWING JOLTING THE CAR FORWARD, TEMPORARILY LOSE POWER (RPM DROP, AND MPH DROP), OR COMPLETELY LOSE POWER WHILE DRIVING (HAPPENED ON BOTH CITY AND HIGHWAY). COMPLETE LOSS OF POWER HAPPENED SEVERAL TIMES WHILE TURNING, COMING AROUND TURN, INDICATOR WILL DING THEN SUDDENLY STEERING STIFFENS, NO POWER FROM GAS PEDAL, AND CAR SLOWS TO STOP. ONCE STOPPED, MESSAGE SCREEN DISPLAYS 'SHIFT CAR TO P THEN TO DESIRED GEAR' I THEN HAVE TO SHIFT CAR TO PARK AND RESTART (SOMETIMES TAKING 3 OR 4 ATTEMPTS). THIS HAS ALSO HAPPENED WHILE ATTEMPTING TO MERGE ONTO HIGHWAY (COMING AROUND BEND OF ON RAMP) LUCKILY THERE WAS A LARGE SHOULDER AND LITTLE TRAFFIC TO PULL OVER SAFELY. THIS POSES AN IMMEDIATE RISK OF SAFETY OF NOT ONLY MYSELF, BUT PASSENGERS AND OTHER VEHICLES. IF THIS WERE TO HAPPEN AT A BUSY INTERSECTION, HIGHWAY, OR DANGEROUS ROAD CONDITIONS (LOW VISIBILITY, SLICK SURFACE, ETC) AND ACCIDENT WILL OCCUR. I NO LONGER FEEL SAFE DRIVING THIS VEHICLE.
Corrective Action:
2016 JEEP CHEROKEE LATITUDE 4X4 (25K MILES) WILL STALL OR LOSE POWER WHILE DRIVING. HAPPENED SEVERAL TIMES IN PAST FEW MONTHS. NOTICED FIRST WHEN HAD TROUBLE STARTING IN THE MORNING A FEW TIMES (AFTER A RECENT OIL CHANGE). WHILE DRIVING, JEEP LATITUDE 4X4 WILL JUMP INTO GEAR WHILE SLOWING JOLTING THE CAR FORWARD, TEMPORARILY LOSE POWER (RPM DROP, AND MPH DROP), OR COMPLETELY LOSE POWER WHILE DRIVING (HAPPENED ON BOTH CITY AND HIGHWAY). COMPLETE LOSS OF POWER HAPPENED SEVERAL TIMES WHILE TURNING, COMING AROUND TURN, INDICATOR WILL DING THEN SUDDENLY STEERING STIFFENS, NO POWER FROM GAS PEDAL, AND CAR SLOWS TO STOP. ONCE STOPPED, MESSAGE SCREEN DISPLAYS 'SHIFT CAR TO P THEN TO DESIRED GEAR' I THEN HAVE TO SHIFT CAR TO PARK AND RESTART (SOMETIMES TAKING 3 OR 4 ATTEMPTS). THIS HAS ALSO HAPPENED WHILE ATTEMPTING TO MERGE ONTO HIGHWAY (COMING AROUND BEND OF ON RAMP) LUCKILY THERE WAS A LARGE SHOULDER AND LITTLE TRAFFIC TO PULL OVER SAFELY. THIS POSES AN IMMEDIATE RISK OF SAFETY OF NOT ONLY MYSELF, BUT PASSENGERS AND OTHER VEHICLES. IF THIS WERE TO HAPPEN AT A BUSY INTERSECTION, HIGHWAY, OR DANGEROUS ROAD CONDITIONS (LOW VISIBILITY, SLICK SURFACE, ETC) AND ACCIDENT WILL OCCUR. I NO LONGER FEEL SAFE DRIVING THIS VEHICLE.
Additional Notes:
2016 JEEP CHEROKEE LATITUDE 4X4 (25K MILES) WILL STALL OR LOSE POWER WHILE DRIVING. HAPPENED SEVERAL TIMES IN PAST FEW MONTHS. NOTICED FIRST WHEN HAD TROUBLE STARTING IN THE MORNING A FEW TIMES (AFTER A RECENT OIL CHANGE). WHILE DRIVING, JEEP LATITUDE 4X4 WILL JUMP INTO GEAR WHILE SLOWING JOLTING THE CAR FORWARD, TEMPORARILY LOSE POWER (RPM DROP, AND MPH DROP), OR COMPLETELY LOSE POWER WHILE DRIVING (HAPPENED ON BOTH CITY AND HIGHWAY). COMPLETE LOSS OF POWER HAPPENED SEVERAL TIMES WHILE TURNING, COMING AROUND TURN, INDICATOR WILL DING THEN SUDDENLY STEERING STIFFENS, NO POWER FROM GAS PEDAL, AND CAR SLOWS TO STOP. ONCE STOPPED, MESSAGE SCREEN DISPLAYS 'SHIFT CAR TO P THEN TO DESIRED GEAR' I THEN HAVE TO SHIFT CAR TO PARK AND RESTART (SOMETIMES TAKING 3 OR 4 ATTEMPTS). THIS HAS ALSO HAPPENED WHILE ATTEMPTING TO MERGE ONTO HIGHWAY (COMING AROUND BEND OF ON RAMP) LUCKILY THERE WAS A LARGE SHOULDER AND LITTLE TRAFFIC TO PULL OVER SAFELY. THIS POSES AN IMMEDIATE RISK OF SAFETY OF NOT ONLY MYSELF, BUT PASSENGERS AND OTHER VEHICLES. IF THIS WERE TO HAPPEN AT A BUSY INTERSECTION, HIGHWAY, OR DANGEROUS ROAD CONDITIONS (LOW VISIBILITY, SLICK SURFACE, ETC) AND ACCIDENT WILL OCCUR. I NO LONGER FEEL SAFE DRIVING THIS VEHICLE.
Mfg Campaign: 11121541
Recall Date: Aug 21, 2018
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
I BOUGHT NEW JEEP CHEROKEE 2016 3.2 L IN SEP. 2016. WAS VERY HAPPY FOR FIRST FEW MONTHS AND THEN I NOTICED I GOT JERK WHILE I WAS DRIVING. I INFORMED THE DEALERSHIP GUY BUT, HE SAID THAT'S NORMAL IT HAPPENED BECAUSE OF AUTOMATIC TRANSMISSION. AFTER COUPLE A MONTHS I GOT SERVICE SHIFTER LIGHT ON. I WENT TO THE DEALERSHIP AND THEY UPDATED SOFTWARE. IT WAS BACK UP AGAIN WITH IN A WEEK SO I DECIDED TO CHANGE THE DEALERSHIP. I WENT ANOTHER JEEP DEALERSHIP GOT ERROR CODE AND FIX IT. IT WAS WORKING FINE FOR AT LEAST THREE MONTHS AND I GOT BACK SERVICE SHIFTER SIGN BUT, THIS TIME IT WAS WITH SERVICE FORWARD SIGN TOO. THEY FIX IT BUT BECAUSE OF THAT MY BREAK PADS WAS WORN DOWN AND IT WAS NOT COVERED UNDER WARRANTY AND I HAVE TO PAY OUT OF POCKET.AFTER A WEEK I GOT SERVICE TRANSMISSION LIGHT ON. I HAVE TO TOW MY CAR AND DROP AT THE DEALERSHIP. THEY FIX THE PROBLEM BUT THE ALL PROBLEM BACK UP AGAIN. I GOT THE SERVICE SHIFTER LIGHT ON, MY CAR IS GETTING STARTED JERKING AND CREATE A SOUND WHEN I WAS BREAK HARD. SO GUYS I AM VERY FRUSTRATED WITH MY JEEP CHEROKEE.
Corrective Action:
I BOUGHT NEW JEEP CHEROKEE 2016 3.2 L IN SEP. 2016. WAS VERY HAPPY FOR FIRST FEW MONTHS AND THEN I NOTICED I GOT JERK WHILE I WAS DRIVING. I INFORMED THE DEALERSHIP GUY BUT, HE SAID THAT'S NORMAL IT HAPPENED BECAUSE OF AUTOMATIC TRANSMISSION. AFTER COUPLE A MONTHS I GOT SERVICE SHIFTER LIGHT ON. I WENT TO THE DEALERSHIP AND THEY UPDATED SOFTWARE. IT WAS BACK UP AGAIN WITH IN A WEEK SO I DECIDED TO CHANGE THE DEALERSHIP. I WENT ANOTHER JEEP DEALERSHIP GOT ERROR CODE AND FIX IT. IT WAS WORKING FINE FOR AT LEAST THREE MONTHS AND I GOT BACK SERVICE SHIFTER SIGN BUT, THIS TIME IT WAS WITH SERVICE FORWARD SIGN TOO. THEY FIX IT BUT BECAUSE OF THAT MY BREAK PADS WAS WORN DOWN AND IT WAS NOT COVERED UNDER WARRANTY AND I HAVE TO PAY OUT OF POCKET.AFTER A WEEK I GOT SERVICE TRANSMISSION LIGHT ON. I HAVE TO TOW MY CAR AND DROP AT THE DEALERSHIP. THEY FIX THE PROBLEM BUT THE ALL PROBLEM BACK UP AGAIN. I GOT THE SERVICE SHIFTER LIGHT ON, MY CAR IS GETTING STARTED JERKING AND CREATE A SOUND WHEN I WAS BREAK HARD. SO GUYS I AM VERY FRUSTRATED WITH MY JEEP CHEROKEE.
Additional Notes:
I BOUGHT NEW JEEP CHEROKEE 2016 3.2 L IN SEP. 2016. WAS VERY HAPPY FOR FIRST FEW MONTHS AND THEN I NOTICED I GOT JERK WHILE I WAS DRIVING. I INFORMED THE DEALERSHIP GUY BUT, HE SAID THAT'S NORMAL IT HAPPENED BECAUSE OF AUTOMATIC TRANSMISSION. AFTER COUPLE A MONTHS I GOT SERVICE SHIFTER LIGHT ON. I WENT TO THE DEALERSHIP AND THEY UPDATED SOFTWARE. IT WAS BACK UP AGAIN WITH IN A WEEK SO I DECIDED TO CHANGE THE DEALERSHIP. I WENT ANOTHER JEEP DEALERSHIP GOT ERROR CODE AND FIX IT. IT WAS WORKING FINE FOR AT LEAST THREE MONTHS AND I GOT BACK SERVICE SHIFTER SIGN BUT, THIS TIME IT WAS WITH SERVICE FORWARD SIGN TOO. THEY FIX IT BUT BECAUSE OF THAT MY BREAK PADS WAS WORN DOWN AND IT WAS NOT COVERED UNDER WARRANTY AND I HAVE TO PAY OUT OF POCKET.AFTER A WEEK I GOT SERVICE TRANSMISSION LIGHT ON. I HAVE TO TOW MY CAR AND DROP AT THE DEALERSHIP. THEY FIX THE PROBLEM BUT THE ALL PROBLEM BACK UP AGAIN. I GOT THE SERVICE SHIFTER LIGHT ON, MY CAR IS GETTING STARTED JERKING AND CREATE A SOUND WHEN I WAS BREAK HARD. SO GUYS I AM VERY FRUSTRATED WITH MY JEEP CHEROKEE.
Mfg Campaign: 11120756
Recall Date: Aug 18, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I BOUGHT NEW JEEP CHEROKEE 2016 3.2 L IN SEP. 2016. WAS VERY HAPPY FOR FIRST FEW MONTHS AND THEN I NOTICED I GOT JERK WHILE I WAS DRIVING. I INFORMED THE DEALERSHIP GUY BUT, HE SAID THAT'S NORMAL IT HAPPENED BECAUSE OF AUTOMATIC TRANSMISSION. AFTER COUPLE A MONTHS I GOT SERVICE SHIFTER LIGHT ON. I WENT TO THE DEALERSHIP AND THEY UPDATED SOFTWARE. IT WAS BACK UP AGAIN WITH IN A WEEK SO I DECIDED TO CHANGE THE DEALERSHIP. I WENT ANOTHER JEEP DEALERSHIP GOT ERROR CODE AND FIX IT. IT WAS WORKING FINE FOR AT LEAST THREE MONTHS AND I GOT BACK SERVICE SHIFTER SIGN BUT, THIS TIME IT WAS WITH SERVICE FORWARD SIGN TOO. THEY FIX IT BUT BECAUSE OF THAT MY BREAK PADS WAS WORN DOWN AND IT WAS NOT COVERED UNDER WARRANTY AND I HAVE TO PAY OUT OF POCKET.AFTER A WEEK I GOT SERVICE TRANSMISSION LIGHT ON. I HAVE TO TOW MY CAR AND DROP AT THE DEALERSHIP. THEY FIX THE PROBLEM BUT THE ALL PROBLEM BACK UP AGAIN. I GOT THE SERVICE SHIFTER LIGHT ON, MY CAR IS GETTING STARTED JERKING AND CREATE A SOUND WHEN I WAS BREAK HARD. SO GUYS I AM VERY FRUSTRATED WITH MY JEEP CHEROKEE.
Corrective Action:
I BOUGHT NEW JEEP CHEROKEE 2016 3.2 L IN SEP. 2016. WAS VERY HAPPY FOR FIRST FEW MONTHS AND THEN I NOTICED I GOT JERK WHILE I WAS DRIVING. I INFORMED THE DEALERSHIP GUY BUT, HE SAID THAT'S NORMAL IT HAPPENED BECAUSE OF AUTOMATIC TRANSMISSION. AFTER COUPLE A MONTHS I GOT SERVICE SHIFTER LIGHT ON. I WENT TO THE DEALERSHIP AND THEY UPDATED SOFTWARE. IT WAS BACK UP AGAIN WITH IN A WEEK SO I DECIDED TO CHANGE THE DEALERSHIP. I WENT ANOTHER JEEP DEALERSHIP GOT ERROR CODE AND FIX IT. IT WAS WORKING FINE FOR AT LEAST THREE MONTHS AND I GOT BACK SERVICE SHIFTER SIGN BUT, THIS TIME IT WAS WITH SERVICE FORWARD SIGN TOO. THEY FIX IT BUT BECAUSE OF THAT MY BREAK PADS WAS WORN DOWN AND IT WAS NOT COVERED UNDER WARRANTY AND I HAVE TO PAY OUT OF POCKET.AFTER A WEEK I GOT SERVICE TRANSMISSION LIGHT ON. I HAVE TO TOW MY CAR AND DROP AT THE DEALERSHIP. THEY FIX THE PROBLEM BUT THE ALL PROBLEM BACK UP AGAIN. I GOT THE SERVICE SHIFTER LIGHT ON, MY CAR IS GETTING STARTED JERKING AND CREATE A SOUND WHEN I WAS BREAK HARD. SO GUYS I AM VERY FRUSTRATED WITH MY JEEP CHEROKEE.
Additional Notes:
I BOUGHT NEW JEEP CHEROKEE 2016 3.2 L IN SEP. 2016. WAS VERY HAPPY FOR FIRST FEW MONTHS AND THEN I NOTICED I GOT JERK WHILE I WAS DRIVING. I INFORMED THE DEALERSHIP GUY BUT, HE SAID THAT'S NORMAL IT HAPPENED BECAUSE OF AUTOMATIC TRANSMISSION. AFTER COUPLE A MONTHS I GOT SERVICE SHIFTER LIGHT ON. I WENT TO THE DEALERSHIP AND THEY UPDATED SOFTWARE. IT WAS BACK UP AGAIN WITH IN A WEEK SO I DECIDED TO CHANGE THE DEALERSHIP. I WENT ANOTHER JEEP DEALERSHIP GOT ERROR CODE AND FIX IT. IT WAS WORKING FINE FOR AT LEAST THREE MONTHS AND I GOT BACK SERVICE SHIFTER SIGN BUT, THIS TIME IT WAS WITH SERVICE FORWARD SIGN TOO. THEY FIX IT BUT BECAUSE OF THAT MY BREAK PADS WAS WORN DOWN AND IT WAS NOT COVERED UNDER WARRANTY AND I HAVE TO PAY OUT OF POCKET.AFTER A WEEK I GOT SERVICE TRANSMISSION LIGHT ON. I HAVE TO TOW MY CAR AND DROP AT THE DEALERSHIP. THEY FIX THE PROBLEM BUT THE ALL PROBLEM BACK UP AGAIN. I GOT THE SERVICE SHIFTER LIGHT ON, MY CAR IS GETTING STARTED JERKING AND CREATE A SOUND WHEN I WAS BREAK HARD. SO GUYS I AM VERY FRUSTRATED WITH MY JEEP CHEROKEE.
Mfg Campaign: 11120756
Recall Date: Aug 18, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I BOUGHT NEW JEEP CHEROKEE 2016 3.2 L IN SEP. 2016. WAS VERY HAPPY FOR FIRST FEW MONTHS AND THEN I NOTICED I GOT JERK WHILE I WAS DRIVING. I INFORMED THE DEALERSHIP GUY BUT, HE SAID THAT'S NORMAL IT HAPPENED BECAUSE OF AUTOMATIC TRANSMISSION. AFTER COUPLE A MONTHS I GOT SERVICE SHIFTER LIGHT ON. I WENT TO THE DEALERSHIP AND THEY UPDATED SOFTWARE. IT WAS BACK UP AGAIN WITH IN A WEEK SO I DECIDED TO CHANGE THE DEALERSHIP. I WENT ANOTHER JEEP DEALERSHIP GOT ERROR CODE AND FIX IT. IT WAS WORKING FINE FOR AT LEAST THREE MONTHS AND I GOT BACK SERVICE SHIFTER SIGN BUT, THIS TIME IT WAS WITH SERVICE FORWARD SIGN TOO. THEY FIX IT BUT BECAUSE OF THAT MY BREAK PADS WAS WORN DOWN AND IT WAS NOT COVERED UNDER WARRANTY AND I HAVE TO PAY OUT OF POCKET.AFTER A WEEK I GOT SERVICE TRANSMISSION LIGHT ON. I HAVE TO TOW MY CAR AND DROP AT THE DEALERSHIP. THEY FIX THE PROBLEM BUT THE ALL PROBLEM BACK UP AGAIN. I GOT THE SERVICE SHIFTER LIGHT ON, MY CAR IS GETTING STARTED JERKING AND CREATE A SOUND WHEN I WAS BREAK HARD. SO GUYS I AM VERY FRUSTRATED WITH MY JEEP CHEROKEE.
Corrective Action:
I BOUGHT NEW JEEP CHEROKEE 2016 3.2 L IN SEP. 2016. WAS VERY HAPPY FOR FIRST FEW MONTHS AND THEN I NOTICED I GOT JERK WHILE I WAS DRIVING. I INFORMED THE DEALERSHIP GUY BUT, HE SAID THAT'S NORMAL IT HAPPENED BECAUSE OF AUTOMATIC TRANSMISSION. AFTER COUPLE A MONTHS I GOT SERVICE SHIFTER LIGHT ON. I WENT TO THE DEALERSHIP AND THEY UPDATED SOFTWARE. IT WAS BACK UP AGAIN WITH IN A WEEK SO I DECIDED TO CHANGE THE DEALERSHIP. I WENT ANOTHER JEEP DEALERSHIP GOT ERROR CODE AND FIX IT. IT WAS WORKING FINE FOR AT LEAST THREE MONTHS AND I GOT BACK SERVICE SHIFTER SIGN BUT, THIS TIME IT WAS WITH SERVICE FORWARD SIGN TOO. THEY FIX IT BUT BECAUSE OF THAT MY BREAK PADS WAS WORN DOWN AND IT WAS NOT COVERED UNDER WARRANTY AND I HAVE TO PAY OUT OF POCKET.AFTER A WEEK I GOT SERVICE TRANSMISSION LIGHT ON. I HAVE TO TOW MY CAR AND DROP AT THE DEALERSHIP. THEY FIX THE PROBLEM BUT THE ALL PROBLEM BACK UP AGAIN. I GOT THE SERVICE SHIFTER LIGHT ON, MY CAR IS GETTING STARTED JERKING AND CREATE A SOUND WHEN I WAS BREAK HARD. SO GUYS I AM VERY FRUSTRATED WITH MY JEEP CHEROKEE.
Additional Notes:
I BOUGHT NEW JEEP CHEROKEE 2016 3.2 L IN SEP. 2016. WAS VERY HAPPY FOR FIRST FEW MONTHS AND THEN I NOTICED I GOT JERK WHILE I WAS DRIVING. I INFORMED THE DEALERSHIP GUY BUT, HE SAID THAT'S NORMAL IT HAPPENED BECAUSE OF AUTOMATIC TRANSMISSION. AFTER COUPLE A MONTHS I GOT SERVICE SHIFTER LIGHT ON. I WENT TO THE DEALERSHIP AND THEY UPDATED SOFTWARE. IT WAS BACK UP AGAIN WITH IN A WEEK SO I DECIDED TO CHANGE THE DEALERSHIP. I WENT ANOTHER JEEP DEALERSHIP GOT ERROR CODE AND FIX IT. IT WAS WORKING FINE FOR AT LEAST THREE MONTHS AND I GOT BACK SERVICE SHIFTER SIGN BUT, THIS TIME IT WAS WITH SERVICE FORWARD SIGN TOO. THEY FIX IT BUT BECAUSE OF THAT MY BREAK PADS WAS WORN DOWN AND IT WAS NOT COVERED UNDER WARRANTY AND I HAVE TO PAY OUT OF POCKET.AFTER A WEEK I GOT SERVICE TRANSMISSION LIGHT ON. I HAVE TO TOW MY CAR AND DROP AT THE DEALERSHIP. THEY FIX THE PROBLEM BUT THE ALL PROBLEM BACK UP AGAIN. I GOT THE SERVICE SHIFTER LIGHT ON, MY CAR IS GETTING STARTED JERKING AND CREATE A SOUND WHEN I WAS BREAK HARD. SO GUYS I AM VERY FRUSTRATED WITH MY JEEP CHEROKEE.
Mfg Campaign: 11120756
Recall Date: Aug 18, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
LESS THAN 60000 & SERVICE SHIFTER LIGHT COMES ON. TOOK IT INTO THE DEALER AND THEY SAID THE SHIFTER NEEDS TO BE REPLACED & IT'S NOT COVERED UNDER WARRANTY. DEALERSHIP SAYS IT HAS NOTHING TO DO WITH HOW THE JEEP IS DRIVEN. I AM A TEACHER & ONLY DRIVE IT TO AND FROM WORK. THEY SAID IT'S A KNOWN ISSUE WITH THIS MODEL. IF IT'S A KNOWN ISSUE WHY ISN'T IT COVERED?
Corrective Action:
LESS THAN 60000 & SERVICE SHIFTER LIGHT COMES ON. TOOK IT INTO THE DEALER AND THEY SAID THE SHIFTER NEEDS TO BE REPLACED & IT'S NOT COVERED UNDER WARRANTY. DEALERSHIP SAYS IT HAS NOTHING TO DO WITH HOW THE JEEP IS DRIVEN. I AM A TEACHER & ONLY DRIVE IT TO AND FROM WORK. THEY SAID IT'S A KNOWN ISSUE WITH THIS MODEL. IF IT'S A KNOWN ISSUE WHY ISN'T IT COVERED?
Additional Notes:
LESS THAN 60000 & SERVICE SHIFTER LIGHT COMES ON. TOOK IT INTO THE DEALER AND THEY SAID THE SHIFTER NEEDS TO BE REPLACED & IT'S NOT COVERED UNDER WARRANTY. DEALERSHIP SAYS IT HAS NOTHING TO DO WITH HOW THE JEEP IS DRIVEN. I AM A TEACHER & ONLY DRIVE IT TO AND FROM WORK. THEY SAID IT'S A KNOWN ISSUE WITH THIS MODEL. IF IT'S A KNOWN ISSUE WHY ISN'T IT COVERED?
Mfg Campaign: 11120743
Recall Date: Aug 17, 2018
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