Complaints & Recalls
Official Safety Recalls - Important!
15 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 49A
Recall Date: May 11, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 45A
Recall Date: Apr 27, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W47
Recall Date: Jun 11, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S63
Recall Date: Aug 10, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured September 30, 2015, to October 2, 2015. The left halfshaft may have been incorrectly manufactured causing it to fracture without warning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S38
Recall Date: May 11, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured October 3, 2015, to March 22, 2016. The right halfshaft may have been incorrectly manufactured causing it to fracture without warning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S39
Recall Date: May 11, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R67
Recall Date: Dec 9, 2015
Consumer Complaints
1.9K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE STALLED AND ALL THE WARNING INDICATORS FLASHED AND WENT BLANK ON THE INSTRUMENT PANEL. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND WAITED APPROXIMATELY FIVE MINUTES. ONCE THE VEHICLE WAS RESTARTED, IT OPERATED NORMALLY. THE CONTACT ALSO STATED THAT THE ENGINE WAS REPLACED IN MAY OF 2017 BY BETTENHAUSEN CHRYSLER DODGE JEEP (8255 W 159TH STREET, TINLEY PARK, IL 60477). THE VEHICLE WAS TAKEN TO THE SAME DEALER FOR THE RECENT FAILURE. THE CONTACT WAS ADVISED TO KEEP AN EYE ON THE OIL CONSUMPTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 31,551.
Corrective Action:
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE STALLED AND ALL THE WARNING INDICATORS FLASHED AND WENT BLANK ON THE INSTRUMENT PANEL. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND WAITED APPROXIMATELY FIVE MINUTES. ONCE THE VEHICLE WAS RESTARTED, IT OPERATED NORMALLY. THE CONTACT ALSO STATED THAT THE ENGINE WAS REPLACED IN MAY OF 2017 BY BETTENHAUSEN CHRYSLER DODGE JEEP (8255 W 159TH STREET, TINLEY PARK, IL 60477). THE VEHICLE WAS TAKEN TO THE SAME DEALER FOR THE RECENT FAILURE. THE CONTACT WAS ADVISED TO KEEP AN EYE ON THE OIL CONSUMPTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 31,551.
Additional Notes:
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE STALLED AND ALL THE WARNING INDICATORS FLASHED AND WENT BLANK ON THE INSTRUMENT PANEL. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND WAITED APPROXIMATELY FIVE MINUTES. ONCE THE VEHICLE WAS RESTARTED, IT OPERATED NORMALLY. THE CONTACT ALSO STATED THAT THE ENGINE WAS REPLACED IN MAY OF 2017 BY BETTENHAUSEN CHRYSLER DODGE JEEP (8255 W 159TH STREET, TINLEY PARK, IL 60477). THE VEHICLE WAS TAKEN TO THE SAME DEALER FOR THE RECENT FAILURE. THE CONTACT WAS ADVISED TO KEEP AN EYE ON THE OIL CONSUMPTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 31,551.
Mfg Campaign: 11142646
Recall Date: Oct 25, 2018
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
VEHICLE WAS HEADING DOWN A CITY STREET AT APPROXIMATELY 40 MPH. ANOTHER CAR PULLED INTO TRAFFIC IN FRONT OF JEEP AND HIT HEAD ON. THE AIR BAGS FAILED TO DEPLOY. THE CAR WAS TOTALED AND THE DRIVER WAS SEVERELY INJURED.
Corrective Action:
VEHICLE WAS HEADING DOWN A CITY STREET AT APPROXIMATELY 40 MPH. ANOTHER CAR PULLED INTO TRAFFIC IN FRONT OF JEEP AND HIT HEAD ON. THE AIR BAGS FAILED TO DEPLOY. THE CAR WAS TOTALED AND THE DRIVER WAS SEVERELY INJURED.
Additional Notes:
VEHICLE WAS HEADING DOWN A CITY STREET AT APPROXIMATELY 40 MPH. ANOTHER CAR PULLED INTO TRAFFIC IN FRONT OF JEEP AND HIT HEAD ON. THE AIR BAGS FAILED TO DEPLOY. THE CAR WAS TOTALED AND THE DRIVER WAS SEVERELY INJURED.
Mfg Campaign: 11142183
Recall Date: Oct 23, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE REAR HATCH WOULD NOT CLOSE THE VEHICLE WAS PARKED HAD HAVE VEHICLE TOWED THE SERVICE ADVISOR STATED HE HAD NO PROBLEM CLOSING THE HATCH PICKED UP VEHICLE TWO WEEKS LATER SAME PROBLEM
Corrective Action:
THE REAR HATCH WOULD NOT CLOSE THE VEHICLE WAS PARKED HAD HAVE VEHICLE TOWED THE SERVICE ADVISOR STATED HE HAD NO PROBLEM CLOSING THE HATCH PICKED UP VEHICLE TWO WEEKS LATER SAME PROBLEM
Additional Notes:
THE REAR HATCH WOULD NOT CLOSE THE VEHICLE WAS PARKED HAD HAVE VEHICLE TOWED THE SERVICE ADVISOR STATED HE HAD NO PROBLEM CLOSING THE HATCH PICKED UP VEHICLE TWO WEEKS LATER SAME PROBLEM
Mfg Campaign: 11141676
Recall Date: Oct 21, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE DRIVING IN MY NEIGHBORHOOD, MY 2016 JEEP CHEROKEE COMPLETELY SHUT OFF. IT WOULD NOT START SO I HAD TO PUSH IT OFF THE ROAD. I'VE READ SIMILAR COMPLAINTS ABOUT THIS ISSUE.
Corrective Action:
WHILE DRIVING IN MY NEIGHBORHOOD, MY 2016 JEEP CHEROKEE COMPLETELY SHUT OFF. IT WOULD NOT START SO I HAD TO PUSH IT OFF THE ROAD. I'VE READ SIMILAR COMPLAINTS ABOUT THIS ISSUE.
Additional Notes:
WHILE DRIVING IN MY NEIGHBORHOOD, MY 2016 JEEP CHEROKEE COMPLETELY SHUT OFF. IT WOULD NOT START SO I HAD TO PUSH IT OFF THE ROAD. I'VE READ SIMILAR COMPLAINTS ABOUT THIS ISSUE.
Mfg Campaign: 11141175
Recall Date: Oct 18, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I PURCHASED MY VEHICLE NEW. SINCE HAVING IT THE PANEL WHICH DISPLAYS THE RADIO WILL RANDOMLY GO BLACK. I'VE ALSO HAD SEVERAL ISSUES WITH ACCELERATION. SOMETIMES IF I'M AT A RED LIGHT AND THEN IT TURNS GREEN THE CAR WILL REV AND NOT MOVE ANYWHERE FOR ABOUT 30 SECONDS. YESTERDAY WHILE I WAS ON THE HIGHWAY MY SPEED DROPPED FROM 60 TO 40 VERY FAST AND I WAS NOT ABLE TO ACCELERATE AT ALL AND HAD TO PULL OVER ON THE SIDE OF THE ROAD AND MY TRANSMISSION LIGHT CAME ON. I'VE ALSO BEEN DRIVING BEFORE AND WHEN I HIT THE BRAKE IT MAKES A NOISE LIKE ITS SHIFTING SUPER LOUD AND THE BRAKE CLICKS. MY VEHICLE IS IN FOR SERVICE RIGHT NOW BUT I DONT FEEL SAFE DRIVING IT AT ALL. IT ONLY HAS 16,000 MILES ON IT AND SHOULDN'T BE HAVING ALL OF THESE ISSUES WITH SUCH LOW MILEAGE. YESTERDAY NOT BEING ABLE TO ACCELERATE ON THE HIGHWAY WAS SCARY AND DANGEROUS.
Corrective Action:
I PURCHASED MY VEHICLE NEW. SINCE HAVING IT THE PANEL WHICH DISPLAYS THE RADIO WILL RANDOMLY GO BLACK. I'VE ALSO HAD SEVERAL ISSUES WITH ACCELERATION. SOMETIMES IF I'M AT A RED LIGHT AND THEN IT TURNS GREEN THE CAR WILL REV AND NOT MOVE ANYWHERE FOR ABOUT 30 SECONDS. YESTERDAY WHILE I WAS ON THE HIGHWAY MY SPEED DROPPED FROM 60 TO 40 VERY FAST AND I WAS NOT ABLE TO ACCELERATE AT ALL AND HAD TO PULL OVER ON THE SIDE OF THE ROAD AND MY TRANSMISSION LIGHT CAME ON. I'VE ALSO BEEN DRIVING BEFORE AND WHEN I HIT THE BRAKE IT MAKES A NOISE LIKE ITS SHIFTING SUPER LOUD AND THE BRAKE CLICKS. MY VEHICLE IS IN FOR SERVICE RIGHT NOW BUT I DONT FEEL SAFE DRIVING IT AT ALL. IT ONLY HAS 16,000 MILES ON IT AND SHOULDN'T BE HAVING ALL OF THESE ISSUES WITH SUCH LOW MILEAGE. YESTERDAY NOT BEING ABLE TO ACCELERATE ON THE HIGHWAY WAS SCARY AND DANGEROUS.
Additional Notes:
I PURCHASED MY VEHICLE NEW. SINCE HAVING IT THE PANEL WHICH DISPLAYS THE RADIO WILL RANDOMLY GO BLACK. I'VE ALSO HAD SEVERAL ISSUES WITH ACCELERATION. SOMETIMES IF I'M AT A RED LIGHT AND THEN IT TURNS GREEN THE CAR WILL REV AND NOT MOVE ANYWHERE FOR ABOUT 30 SECONDS. YESTERDAY WHILE I WAS ON THE HIGHWAY MY SPEED DROPPED FROM 60 TO 40 VERY FAST AND I WAS NOT ABLE TO ACCELERATE AT ALL AND HAD TO PULL OVER ON THE SIDE OF THE ROAD AND MY TRANSMISSION LIGHT CAME ON. I'VE ALSO BEEN DRIVING BEFORE AND WHEN I HIT THE BRAKE IT MAKES A NOISE LIKE ITS SHIFTING SUPER LOUD AND THE BRAKE CLICKS. MY VEHICLE IS IN FOR SERVICE RIGHT NOW BUT I DONT FEEL SAFE DRIVING IT AT ALL. IT ONLY HAS 16,000 MILES ON IT AND SHOULDN'T BE HAVING ALL OF THESE ISSUES WITH SUCH LOW MILEAGE. YESTERDAY NOT BEING ABLE TO ACCELERATE ON THE HIGHWAY WAS SCARY AND DANGEROUS.
Mfg Campaign: 11140360
Recall Date: Oct 15, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I PURCHASED MY VEHICLE NEW. SINCE HAVING IT THE PANEL WHICH DISPLAYS THE RADIO WILL RANDOMLY GO BLACK. I'VE ALSO HAD SEVERAL ISSUES WITH ACCELERATION. SOMETIMES IF I'M AT A RED LIGHT AND THEN IT TURNS GREEN THE CAR WILL REV AND NOT MOVE ANYWHERE FOR ABOUT 30 SECONDS. YESTERDAY WHILE I WAS ON THE HIGHWAY MY SPEED DROPPED FROM 60 TO 40 VERY FAST AND I WAS NOT ABLE TO ACCELERATE AT ALL AND HAD TO PULL OVER ON THE SIDE OF THE ROAD AND MY TRANSMISSION LIGHT CAME ON. I'VE ALSO BEEN DRIVING BEFORE AND WHEN I HIT THE BRAKE IT MAKES A NOISE LIKE ITS SHIFTING SUPER LOUD AND THE BRAKE CLICKS. MY VEHICLE IS IN FOR SERVICE RIGHT NOW BUT I DONT FEEL SAFE DRIVING IT AT ALL. IT ONLY HAS 16,000 MILES ON IT AND SHOULDN'T BE HAVING ALL OF THESE ISSUES WITH SUCH LOW MILEAGE. YESTERDAY NOT BEING ABLE TO ACCELERATE ON THE HIGHWAY WAS SCARY AND DANGEROUS.
Corrective Action:
I PURCHASED MY VEHICLE NEW. SINCE HAVING IT THE PANEL WHICH DISPLAYS THE RADIO WILL RANDOMLY GO BLACK. I'VE ALSO HAD SEVERAL ISSUES WITH ACCELERATION. SOMETIMES IF I'M AT A RED LIGHT AND THEN IT TURNS GREEN THE CAR WILL REV AND NOT MOVE ANYWHERE FOR ABOUT 30 SECONDS. YESTERDAY WHILE I WAS ON THE HIGHWAY MY SPEED DROPPED FROM 60 TO 40 VERY FAST AND I WAS NOT ABLE TO ACCELERATE AT ALL AND HAD TO PULL OVER ON THE SIDE OF THE ROAD AND MY TRANSMISSION LIGHT CAME ON. I'VE ALSO BEEN DRIVING BEFORE AND WHEN I HIT THE BRAKE IT MAKES A NOISE LIKE ITS SHIFTING SUPER LOUD AND THE BRAKE CLICKS. MY VEHICLE IS IN FOR SERVICE RIGHT NOW BUT I DONT FEEL SAFE DRIVING IT AT ALL. IT ONLY HAS 16,000 MILES ON IT AND SHOULDN'T BE HAVING ALL OF THESE ISSUES WITH SUCH LOW MILEAGE. YESTERDAY NOT BEING ABLE TO ACCELERATE ON THE HIGHWAY WAS SCARY AND DANGEROUS.
Additional Notes:
I PURCHASED MY VEHICLE NEW. SINCE HAVING IT THE PANEL WHICH DISPLAYS THE RADIO WILL RANDOMLY GO BLACK. I'VE ALSO HAD SEVERAL ISSUES WITH ACCELERATION. SOMETIMES IF I'M AT A RED LIGHT AND THEN IT TURNS GREEN THE CAR WILL REV AND NOT MOVE ANYWHERE FOR ABOUT 30 SECONDS. YESTERDAY WHILE I WAS ON THE HIGHWAY MY SPEED DROPPED FROM 60 TO 40 VERY FAST AND I WAS NOT ABLE TO ACCELERATE AT ALL AND HAD TO PULL OVER ON THE SIDE OF THE ROAD AND MY TRANSMISSION LIGHT CAME ON. I'VE ALSO BEEN DRIVING BEFORE AND WHEN I HIT THE BRAKE IT MAKES A NOISE LIKE ITS SHIFTING SUPER LOUD AND THE BRAKE CLICKS. MY VEHICLE IS IN FOR SERVICE RIGHT NOW BUT I DONT FEEL SAFE DRIVING IT AT ALL. IT ONLY HAS 16,000 MILES ON IT AND SHOULDN'T BE HAVING ALL OF THESE ISSUES WITH SUCH LOW MILEAGE. YESTERDAY NOT BEING ABLE TO ACCELERATE ON THE HIGHWAY WAS SCARY AND DANGEROUS.
Mfg Campaign: 11140360
Recall Date: Oct 15, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHILE DRIVING ON THE FREEWAY AN ENGINE WARNING LIGHT APPEARED ON THE DASH WITH THE MESSAGE "SERVICE TRANSMISSION" AND MY SPEED IMMEDIATELY DROPPED AND I WAS UNABLE TO ACCELERATE TO MOVE OUT OF THE WAY OF ONCOMING VEHICLES. I WAS BARELY ABLE TO PULL THE CAR OVER. ONCE STOPPED THE MESSAGE WENT AWAY AND ACCELERATION WAS RESTORED, BUT MESSAGE OCCURRED AGAIN AND POWER WAS AGAIN LOST.
Corrective Action:
WHILE DRIVING ON THE FREEWAY AN ENGINE WARNING LIGHT APPEARED ON THE DASH WITH THE MESSAGE "SERVICE TRANSMISSION" AND MY SPEED IMMEDIATELY DROPPED AND I WAS UNABLE TO ACCELERATE TO MOVE OUT OF THE WAY OF ONCOMING VEHICLES. I WAS BARELY ABLE TO PULL THE CAR OVER. ONCE STOPPED THE MESSAGE WENT AWAY AND ACCELERATION WAS RESTORED, BUT MESSAGE OCCURRED AGAIN AND POWER WAS AGAIN LOST.
Additional Notes:
WHILE DRIVING ON THE FREEWAY AN ENGINE WARNING LIGHT APPEARED ON THE DASH WITH THE MESSAGE "SERVICE TRANSMISSION" AND MY SPEED IMMEDIATELY DROPPED AND I WAS UNABLE TO ACCELERATE TO MOVE OUT OF THE WAY OF ONCOMING VEHICLES. I WAS BARELY ABLE TO PULL THE CAR OVER. ONCE STOPPED THE MESSAGE WENT AWAY AND ACCELERATION WAS RESTORED, BUT MESSAGE OCCURRED AGAIN AND POWER WAS AGAIN LOST.
Mfg Campaign: 11139629
Recall Date: Oct 11, 2018
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WHILE DRIVING ON THE FREEWAY AN ENGINE WARNING LIGHT APPEARED ON THE DASH WITH THE MESSAGE "SERVICE TRANSMISSION" AND MY SPEED IMMEDIATELY DROPPED AND I WAS UNABLE TO ACCELERATE TO MOVE OUT OF THE WAY OF ONCOMING VEHICLES. I WAS BARELY ABLE TO PULL THE CAR OVER. ONCE STOPPED THE MESSAGE WENT AWAY AND ACCELERATION WAS RESTORED, BUT MESSAGE OCCURRED AGAIN AND POWER WAS AGAIN LOST.
Corrective Action:
WHILE DRIVING ON THE FREEWAY AN ENGINE WARNING LIGHT APPEARED ON THE DASH WITH THE MESSAGE "SERVICE TRANSMISSION" AND MY SPEED IMMEDIATELY DROPPED AND I WAS UNABLE TO ACCELERATE TO MOVE OUT OF THE WAY OF ONCOMING VEHICLES. I WAS BARELY ABLE TO PULL THE CAR OVER. ONCE STOPPED THE MESSAGE WENT AWAY AND ACCELERATION WAS RESTORED, BUT MESSAGE OCCURRED AGAIN AND POWER WAS AGAIN LOST.
Additional Notes:
WHILE DRIVING ON THE FREEWAY AN ENGINE WARNING LIGHT APPEARED ON THE DASH WITH THE MESSAGE "SERVICE TRANSMISSION" AND MY SPEED IMMEDIATELY DROPPED AND I WAS UNABLE TO ACCELERATE TO MOVE OUT OF THE WAY OF ONCOMING VEHICLES. I WAS BARELY ABLE TO PULL THE CAR OVER. ONCE STOPPED THE MESSAGE WENT AWAY AND ACCELERATION WAS RESTORED, BUT MESSAGE OCCURRED AGAIN AND POWER WAS AGAIN LOST.
Mfg Campaign: 11139629
Recall Date: Oct 11, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
AFTER I START THE CAR UP IN THE MORNING OR AFTER IT HAS SAT FOR AWHILE, IT WILL RUN FOR ABOUT 5 MINUTES AND THEN THE ENGINE WILL COMPLETELY DIE, THE BATTERY LIGHT COMES ON AND THE SCREEN SAYS "SHIFT TO P THEN DESIRED GEAR". WHEN IT DOES THIS, I LOSE THROTTLE POWER, BREAKS AND STEERING. I HAVE TO PUT THE CAR IN PARK AND TRY TO TURN IT OFF, WHEN I TRY AND TURN IT OFF IT CRANKS LIKE IT IS TRYING TO START AND WON'T. AFTER I GET THE CAR TURNED OFF AND GO TO TURN IT BACK ON, IT CRANKS REALLY HARD FOR ABOUT 45 SECONDS BEFORE STARTING. THEN IT SMELLS LIKE SOMETHING IS BURNING, IT WILL DO THIS 4-5 TIMES BEFORE IT STARTS RUNNING OK. AFTER IT DIES, THE TRANSMISSON FEELS LIKE IT IS JUMPING/JERKING AND THE CAR WILL RANDOMLY DING LIKE IT DOES WHEN THE WINDSHIELD WIPER FLUID IS LOW BUT NOTHING SHOWS UP ON THE SCREEN OR IN THE MESSAGES. IT HAS DIED IN THE MIDDLE OF AN INTERSECTION, WITH THE STERRING LOCKING UP AND THE THROTTLE LOSING POWER, THIS COULD HAVE CAUSED A MAJOR ACCIDENT.
Corrective Action:
AFTER I START THE CAR UP IN THE MORNING OR AFTER IT HAS SAT FOR AWHILE, IT WILL RUN FOR ABOUT 5 MINUTES AND THEN THE ENGINE WILL COMPLETELY DIE, THE BATTERY LIGHT COMES ON AND THE SCREEN SAYS "SHIFT TO P THEN DESIRED GEAR". WHEN IT DOES THIS, I LOSE THROTTLE POWER, BREAKS AND STEERING. I HAVE TO PUT THE CAR IN PARK AND TRY TO TURN IT OFF, WHEN I TRY AND TURN IT OFF IT CRANKS LIKE IT IS TRYING TO START AND WON'T. AFTER I GET THE CAR TURNED OFF AND GO TO TURN IT BACK ON, IT CRANKS REALLY HARD FOR ABOUT 45 SECONDS BEFORE STARTING. THEN IT SMELLS LIKE SOMETHING IS BURNING, IT WILL DO THIS 4-5 TIMES BEFORE IT STARTS RUNNING OK. AFTER IT DIES, THE TRANSMISSON FEELS LIKE IT IS JUMPING/JERKING AND THE CAR WILL RANDOMLY DING LIKE IT DOES WHEN THE WINDSHIELD WIPER FLUID IS LOW BUT NOTHING SHOWS UP ON THE SCREEN OR IN THE MESSAGES. IT HAS DIED IN THE MIDDLE OF AN INTERSECTION, WITH THE STERRING LOCKING UP AND THE THROTTLE LOSING POWER, THIS COULD HAVE CAUSED A MAJOR ACCIDENT.
Additional Notes:
AFTER I START THE CAR UP IN THE MORNING OR AFTER IT HAS SAT FOR AWHILE, IT WILL RUN FOR ABOUT 5 MINUTES AND THEN THE ENGINE WILL COMPLETELY DIE, THE BATTERY LIGHT COMES ON AND THE SCREEN SAYS "SHIFT TO P THEN DESIRED GEAR". WHEN IT DOES THIS, I LOSE THROTTLE POWER, BREAKS AND STEERING. I HAVE TO PUT THE CAR IN PARK AND TRY TO TURN IT OFF, WHEN I TRY AND TURN IT OFF IT CRANKS LIKE IT IS TRYING TO START AND WON'T. AFTER I GET THE CAR TURNED OFF AND GO TO TURN IT BACK ON, IT CRANKS REALLY HARD FOR ABOUT 45 SECONDS BEFORE STARTING. THEN IT SMELLS LIKE SOMETHING IS BURNING, IT WILL DO THIS 4-5 TIMES BEFORE IT STARTS RUNNING OK. AFTER IT DIES, THE TRANSMISSON FEELS LIKE IT IS JUMPING/JERKING AND THE CAR WILL RANDOMLY DING LIKE IT DOES WHEN THE WINDSHIELD WIPER FLUID IS LOW BUT NOTHING SHOWS UP ON THE SCREEN OR IN THE MESSAGES. IT HAS DIED IN THE MIDDLE OF AN INTERSECTION, WITH THE STERRING LOCKING UP AND THE THROTTLE LOSING POWER, THIS COULD HAVE CAUSED A MAJOR ACCIDENT.
Mfg Campaign: 11139640
Recall Date: Oct 11, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN DRIVING AT A SPEED OF 70 MPH THE SERVICE TRANSMISSION LIGHT COMES ON, DISABLING ACCELERATION AND PUTTING THE CAR INTO 8TH GEAR. THIS CAUSES A DANGEROUS SITUATION WHERE THE CAR SPEED DECREASES INSTANTLY AND REQUIRES THE CAR TO PULLED OVER TO THE SIDE OF ROAD AND TURN THE CAR OFF THEN ON. CHRYSLER IS WELL AWARE OF THIS ISSUE BUT HAS NOT ISSUED A RECALL FOR THESE VEHICLES. INSTEAD THEY CHOOSE TO PUT CUSTOMERS IN THE DANGEROUS SITUATION OF DISABLING A VEHICLE AT HIGH SPEEDS.
Corrective Action:
WHEN DRIVING AT A SPEED OF 70 MPH THE SERVICE TRANSMISSION LIGHT COMES ON, DISABLING ACCELERATION AND PUTTING THE CAR INTO 8TH GEAR. THIS CAUSES A DANGEROUS SITUATION WHERE THE CAR SPEED DECREASES INSTANTLY AND REQUIRES THE CAR TO PULLED OVER TO THE SIDE OF ROAD AND TURN THE CAR OFF THEN ON. CHRYSLER IS WELL AWARE OF THIS ISSUE BUT HAS NOT ISSUED A RECALL FOR THESE VEHICLES. INSTEAD THEY CHOOSE TO PUT CUSTOMERS IN THE DANGEROUS SITUATION OF DISABLING A VEHICLE AT HIGH SPEEDS.
Additional Notes:
WHEN DRIVING AT A SPEED OF 70 MPH THE SERVICE TRANSMISSION LIGHT COMES ON, DISABLING ACCELERATION AND PUTTING THE CAR INTO 8TH GEAR. THIS CAUSES A DANGEROUS SITUATION WHERE THE CAR SPEED DECREASES INSTANTLY AND REQUIRES THE CAR TO PULLED OVER TO THE SIDE OF ROAD AND TURN THE CAR OFF THEN ON. CHRYSLER IS WELL AWARE OF THIS ISSUE BUT HAS NOT ISSUED A RECALL FOR THESE VEHICLES. INSTEAD THEY CHOOSE TO PUT CUSTOMERS IN THE DANGEROUS SITUATION OF DISABLING A VEHICLE AT HIGH SPEEDS.
Mfg Campaign: 11138999
Recall Date: Oct 8, 2018
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WHEN DRIVING AT A SPEED OF 70 MPH THE SERVICE TRANSMISSION LIGHT COMES ON, DISABLING ACCELERATION AND PUTTING THE CAR INTO 8TH GEAR. THIS CAUSES A DANGEROUS SITUATION WHERE THE CAR SPEED DECREASES INSTANTLY AND REQUIRES THE CAR TO PULLED OVER TO THE SIDE OF ROAD AND TURN THE CAR OFF THEN ON. CHRYSLER IS WELL AWARE OF THIS ISSUE BUT HAS NOT ISSUED A RECALL FOR THESE VEHICLES. INSTEAD THEY CHOOSE TO PUT CUSTOMERS IN THE DANGEROUS SITUATION OF DISABLING A VEHICLE AT HIGH SPEEDS.
Corrective Action:
WHEN DRIVING AT A SPEED OF 70 MPH THE SERVICE TRANSMISSION LIGHT COMES ON, DISABLING ACCELERATION AND PUTTING THE CAR INTO 8TH GEAR. THIS CAUSES A DANGEROUS SITUATION WHERE THE CAR SPEED DECREASES INSTANTLY AND REQUIRES THE CAR TO PULLED OVER TO THE SIDE OF ROAD AND TURN THE CAR OFF THEN ON. CHRYSLER IS WELL AWARE OF THIS ISSUE BUT HAS NOT ISSUED A RECALL FOR THESE VEHICLES. INSTEAD THEY CHOOSE TO PUT CUSTOMERS IN THE DANGEROUS SITUATION OF DISABLING A VEHICLE AT HIGH SPEEDS.
Additional Notes:
WHEN DRIVING AT A SPEED OF 70 MPH THE SERVICE TRANSMISSION LIGHT COMES ON, DISABLING ACCELERATION AND PUTTING THE CAR INTO 8TH GEAR. THIS CAUSES A DANGEROUS SITUATION WHERE THE CAR SPEED DECREASES INSTANTLY AND REQUIRES THE CAR TO PULLED OVER TO THE SIDE OF ROAD AND TURN THE CAR OFF THEN ON. CHRYSLER IS WELL AWARE OF THIS ISSUE BUT HAS NOT ISSUED A RECALL FOR THESE VEHICLES. INSTEAD THEY CHOOSE TO PUT CUSTOMERS IN THE DANGEROUS SITUATION OF DISABLING A VEHICLE AT HIGH SPEEDS.
Mfg Campaign: 11138999
Recall Date: Oct 8, 2018
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING, THE OIL LEVEL BECAME LOW AND THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO SIEMANS CHRYSLER DODGE RAM JEEP (8691 RED ARROW HWY, BRIDGMAN, MI 49106) AND THE CONTACT WAS ADVISED TO ADD OIL TO THE VEHICLE EVERY 1,000 MILES TO KEEP IT FROM RUNNING LOW. THE MANUFACTURER WAS ALSO CONTACTED AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 15,000. *TT UPDATED 12/13/18*JB
Corrective Action:
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING, THE OIL LEVEL BECAME LOW AND THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO SIEMANS CHRYSLER DODGE RAM JEEP (8691 RED ARROW HWY, BRIDGMAN, MI 49106) AND THE CONTACT WAS ADVISED TO ADD OIL TO THE VEHICLE EVERY 1,000 MILES TO KEEP IT FROM RUNNING LOW. THE MANUFACTURER WAS ALSO CONTACTED AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 15,000. *TT UPDATED 12/13/18*JB
Additional Notes:
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING, THE OIL LEVEL BECAME LOW AND THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO SIEMANS CHRYSLER DODGE RAM JEEP (8691 RED ARROW HWY, BRIDGMAN, MI 49106) AND THE CONTACT WAS ADVISED TO ADD OIL TO THE VEHICLE EVERY 1,000 MILES TO KEEP IT FROM RUNNING LOW. THE MANUFACTURER WAS ALSO CONTACTED AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 15,000. *TT UPDATED 12/13/18*JB
Mfg Campaign: 11133602
Recall Date: Oct 5, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING, THE OIL LEVEL BECAME LOW AND THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO SIEMANS CHRYSLER DODGE RAM JEEP (8691 RED ARROW HWY, BRIDGMAN, MI 49106) AND THE CONTACT WAS ADVISED TO ADD OIL TO THE VEHICLE EVERY 1,000 MILES TO KEEP IT FROM RUNNING LOW. THE MANUFACTURER WAS ALSO CONTACTED AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 15,000. *TT UPDATED 12/13/18*JB
Corrective Action:
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING, THE OIL LEVEL BECAME LOW AND THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO SIEMANS CHRYSLER DODGE RAM JEEP (8691 RED ARROW HWY, BRIDGMAN, MI 49106) AND THE CONTACT WAS ADVISED TO ADD OIL TO THE VEHICLE EVERY 1,000 MILES TO KEEP IT FROM RUNNING LOW. THE MANUFACTURER WAS ALSO CONTACTED AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 15,000. *TT UPDATED 12/13/18*JB
Additional Notes:
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING, THE OIL LEVEL BECAME LOW AND THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO SIEMANS CHRYSLER DODGE RAM JEEP (8691 RED ARROW HWY, BRIDGMAN, MI 49106) AND THE CONTACT WAS ADVISED TO ADD OIL TO THE VEHICLE EVERY 1,000 MILES TO KEEP IT FROM RUNNING LOW. THE MANUFACTURER WAS ALSO CONTACTED AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 15,000. *TT UPDATED 12/13/18*JB
Mfg Campaign: 11133602
Recall Date: Oct 5, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I HAVE TAKEN MY 2016 JEEP CHEROKEE INTO THE SERVICE DEPARTMENT MULTIPLE TIME TO HAVE THEM DIAGNOSE THE HESITATION IN THE TRANSMISSION, JERKING INTO GEAR ( FROM 1ST TO SECOND GEAR, BUT MOST OF THE TIME FROM 2ND TO 3RD GEAR) AND A LOUD CLACKING NOISE THAT APPEARS TO COME FROM THE BOTTOM OF THE CAR. ACCORDING TO 2 DIFFERENT JEEP/CHRYSLER DEALERSHIP SERVICE DEPARTMENT THAT I HAVE TAKEN MY CHEROKEE TO BE DIAGNOSE, THEY CAN'T FIND WHAT IS WRONG WITH THE TRANSMISSION AND THEY DID NOT EXPIRIENCE THE JERKING ON THE TRANSMISSION DURING DRIVING. THEY DID INFORMED ME THAT THE CLACKING SOUND COMING FROM THE BOTTOM OF THE CAR IS THE CATALYTIC CONVERTER WHEN IT GETS HOT MAKES A CLACKING NOISE, BUT THEY HAVE NO FIX FOR IT. THE DEALERS CLAIM THEY ARE WAITING FOR THE JEEP INC. TO COME OUT WITH A FIX. AS IF THAT'S ACCEPTABLE TO FORCE YOUR CUSTOMER TO DRIVE A NOISY, HESITATING BRAND NEW CAR. I AM DUMBFOUNDED WITH HOW THE DEALERSHIPS JEEP / CHRYSLER KEEP SWEEPING THIS ISSUE UNDER THE RUG HOPING IT WILL GO AWAY. TIME TO FIND A SOLUTION.
Corrective Action:
I HAVE TAKEN MY 2016 JEEP CHEROKEE INTO THE SERVICE DEPARTMENT MULTIPLE TIME TO HAVE THEM DIAGNOSE THE HESITATION IN THE TRANSMISSION, JERKING INTO GEAR ( FROM 1ST TO SECOND GEAR, BUT MOST OF THE TIME FROM 2ND TO 3RD GEAR) AND A LOUD CLACKING NOISE THAT APPEARS TO COME FROM THE BOTTOM OF THE CAR. ACCORDING TO 2 DIFFERENT JEEP/CHRYSLER DEALERSHIP SERVICE DEPARTMENT THAT I HAVE TAKEN MY CHEROKEE TO BE DIAGNOSE, THEY CAN'T FIND WHAT IS WRONG WITH THE TRANSMISSION AND THEY DID NOT EXPIRIENCE THE JERKING ON THE TRANSMISSION DURING DRIVING. THEY DID INFORMED ME THAT THE CLACKING SOUND COMING FROM THE BOTTOM OF THE CAR IS THE CATALYTIC CONVERTER WHEN IT GETS HOT MAKES A CLACKING NOISE, BUT THEY HAVE NO FIX FOR IT. THE DEALERS CLAIM THEY ARE WAITING FOR THE JEEP INC. TO COME OUT WITH A FIX. AS IF THAT'S ACCEPTABLE TO FORCE YOUR CUSTOMER TO DRIVE A NOISY, HESITATING BRAND NEW CAR. I AM DUMBFOUNDED WITH HOW THE DEALERSHIPS JEEP / CHRYSLER KEEP SWEEPING THIS ISSUE UNDER THE RUG HOPING IT WILL GO AWAY. TIME TO FIND A SOLUTION.
Additional Notes:
I HAVE TAKEN MY 2016 JEEP CHEROKEE INTO THE SERVICE DEPARTMENT MULTIPLE TIME TO HAVE THEM DIAGNOSE THE HESITATION IN THE TRANSMISSION, JERKING INTO GEAR ( FROM 1ST TO SECOND GEAR, BUT MOST OF THE TIME FROM 2ND TO 3RD GEAR) AND A LOUD CLACKING NOISE THAT APPEARS TO COME FROM THE BOTTOM OF THE CAR. ACCORDING TO 2 DIFFERENT JEEP/CHRYSLER DEALERSHIP SERVICE DEPARTMENT THAT I HAVE TAKEN MY CHEROKEE TO BE DIAGNOSE, THEY CAN'T FIND WHAT IS WRONG WITH THE TRANSMISSION AND THEY DID NOT EXPIRIENCE THE JERKING ON THE TRANSMISSION DURING DRIVING. THEY DID INFORMED ME THAT THE CLACKING SOUND COMING FROM THE BOTTOM OF THE CAR IS THE CATALYTIC CONVERTER WHEN IT GETS HOT MAKES A CLACKING NOISE, BUT THEY HAVE NO FIX FOR IT. THE DEALERS CLAIM THEY ARE WAITING FOR THE JEEP INC. TO COME OUT WITH A FIX. AS IF THAT'S ACCEPTABLE TO FORCE YOUR CUSTOMER TO DRIVE A NOISY, HESITATING BRAND NEW CAR. I AM DUMBFOUNDED WITH HOW THE DEALERSHIPS JEEP / CHRYSLER KEEP SWEEPING THIS ISSUE UNDER THE RUG HOPING IT WILL GO AWAY. TIME TO FIND A SOLUTION.
Mfg Campaign: 11133284
Recall Date: Oct 4, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I HAVE TAKEN MY 2016 JEEP CHEROKEE INTO THE SERVICE DEPARTMENT MULTIPLE TIME TO HAVE THEM DIAGNOSE THE HESITATION IN THE TRANSMISSION, JERKING INTO GEAR ( FROM 1ST TO SECOND GEAR, BUT MOST OF THE TIME FROM 2ND TO 3RD GEAR) AND A LOUD CLACKING NOISE THAT APPEARS TO COME FROM THE BOTTOM OF THE CAR. ACCORDING TO 2 DIFFERENT JEEP/CHRYSLER DEALERSHIP SERVICE DEPARTMENT THAT I HAVE TAKEN MY CHEROKEE TO BE DIAGNOSE, THEY CAN'T FIND WHAT IS WRONG WITH THE TRANSMISSION AND THEY DID NOT EXPIRIENCE THE JERKING ON THE TRANSMISSION DURING DRIVING. THEY DID INFORMED ME THAT THE CLACKING SOUND COMING FROM THE BOTTOM OF THE CAR IS THE CATALYTIC CONVERTER WHEN IT GETS HOT MAKES A CLACKING NOISE, BUT THEY HAVE NO FIX FOR IT. THE DEALERS CLAIM THEY ARE WAITING FOR THE JEEP INC. TO COME OUT WITH A FIX. AS IF THAT'S ACCEPTABLE TO FORCE YOUR CUSTOMER TO DRIVE A NOISY, HESITATING BRAND NEW CAR. I AM DUMBFOUNDED WITH HOW THE DEALERSHIPS JEEP / CHRYSLER KEEP SWEEPING THIS ISSUE UNDER THE RUG HOPING IT WILL GO AWAY. TIME TO FIND A SOLUTION.
Corrective Action:
I HAVE TAKEN MY 2016 JEEP CHEROKEE INTO THE SERVICE DEPARTMENT MULTIPLE TIME TO HAVE THEM DIAGNOSE THE HESITATION IN THE TRANSMISSION, JERKING INTO GEAR ( FROM 1ST TO SECOND GEAR, BUT MOST OF THE TIME FROM 2ND TO 3RD GEAR) AND A LOUD CLACKING NOISE THAT APPEARS TO COME FROM THE BOTTOM OF THE CAR. ACCORDING TO 2 DIFFERENT JEEP/CHRYSLER DEALERSHIP SERVICE DEPARTMENT THAT I HAVE TAKEN MY CHEROKEE TO BE DIAGNOSE, THEY CAN'T FIND WHAT IS WRONG WITH THE TRANSMISSION AND THEY DID NOT EXPIRIENCE THE JERKING ON THE TRANSMISSION DURING DRIVING. THEY DID INFORMED ME THAT THE CLACKING SOUND COMING FROM THE BOTTOM OF THE CAR IS THE CATALYTIC CONVERTER WHEN IT GETS HOT MAKES A CLACKING NOISE, BUT THEY HAVE NO FIX FOR IT. THE DEALERS CLAIM THEY ARE WAITING FOR THE JEEP INC. TO COME OUT WITH A FIX. AS IF THAT'S ACCEPTABLE TO FORCE YOUR CUSTOMER TO DRIVE A NOISY, HESITATING BRAND NEW CAR. I AM DUMBFOUNDED WITH HOW THE DEALERSHIPS JEEP / CHRYSLER KEEP SWEEPING THIS ISSUE UNDER THE RUG HOPING IT WILL GO AWAY. TIME TO FIND A SOLUTION.
Additional Notes:
I HAVE TAKEN MY 2016 JEEP CHEROKEE INTO THE SERVICE DEPARTMENT MULTIPLE TIME TO HAVE THEM DIAGNOSE THE HESITATION IN THE TRANSMISSION, JERKING INTO GEAR ( FROM 1ST TO SECOND GEAR, BUT MOST OF THE TIME FROM 2ND TO 3RD GEAR) AND A LOUD CLACKING NOISE THAT APPEARS TO COME FROM THE BOTTOM OF THE CAR. ACCORDING TO 2 DIFFERENT JEEP/CHRYSLER DEALERSHIP SERVICE DEPARTMENT THAT I HAVE TAKEN MY CHEROKEE TO BE DIAGNOSE, THEY CAN'T FIND WHAT IS WRONG WITH THE TRANSMISSION AND THEY DID NOT EXPIRIENCE THE JERKING ON THE TRANSMISSION DURING DRIVING. THEY DID INFORMED ME THAT THE CLACKING SOUND COMING FROM THE BOTTOM OF THE CAR IS THE CATALYTIC CONVERTER WHEN IT GETS HOT MAKES A CLACKING NOISE, BUT THEY HAVE NO FIX FOR IT. THE DEALERS CLAIM THEY ARE WAITING FOR THE JEEP INC. TO COME OUT WITH A FIX. AS IF THAT'S ACCEPTABLE TO FORCE YOUR CUSTOMER TO DRIVE A NOISY, HESITATING BRAND NEW CAR. I AM DUMBFOUNDED WITH HOW THE DEALERSHIPS JEEP / CHRYSLER KEEP SWEEPING THIS ISSUE UNDER THE RUG HOPING IT WILL GO AWAY. TIME TO FIND A SOLUTION.
Mfg Campaign: 11133284
Recall Date: Oct 4, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
OVER THE LAST 2 WEEKS, WHILE DRIVING MY JEEP HAS LOST POWER. NO WARNING LIGHT OR ANYTHING, MY JEEP JUST DIES. IT WILL SAY "SHIFT INTO P, THEN SELECT GEAR" AFTER I HAVE LOST POWER. MY LIGHTS/RADIO/BLUETOOTH ALL STILL WORK, BUT I CAN NOT BREAK NOR ACCELERATE NOR STEER. I WAS NEARLY T-BONED THIS AM, AND NEARLY REAR ENDED LAST WEEK.
Corrective Action:
OVER THE LAST 2 WEEKS, WHILE DRIVING MY JEEP HAS LOST POWER. NO WARNING LIGHT OR ANYTHING, MY JEEP JUST DIES. IT WILL SAY "SHIFT INTO P, THEN SELECT GEAR" AFTER I HAVE LOST POWER. MY LIGHTS/RADIO/BLUETOOTH ALL STILL WORK, BUT I CAN NOT BREAK NOR ACCELERATE NOR STEER. I WAS NEARLY T-BONED THIS AM, AND NEARLY REAR ENDED LAST WEEK.
Additional Notes:
OVER THE LAST 2 WEEKS, WHILE DRIVING MY JEEP HAS LOST POWER. NO WARNING LIGHT OR ANYTHING, MY JEEP JUST DIES. IT WILL SAY "SHIFT INTO P, THEN SELECT GEAR" AFTER I HAVE LOST POWER. MY LIGHTS/RADIO/BLUETOOTH ALL STILL WORK, BUT I CAN NOT BREAK NOR ACCELERATE NOR STEER. I WAS NEARLY T-BONED THIS AM, AND NEARLY REAR ENDED LAST WEEK.
Mfg Campaign: 11132986
Recall Date: Oct 2, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
OVER THE LAST 2 WEEKS, WHILE DRIVING MY JEEP HAS LOST POWER. NO WARNING LIGHT OR ANYTHING, MY JEEP JUST DIES. IT WILL SAY "SHIFT INTO P, THEN SELECT GEAR" AFTER I HAVE LOST POWER. MY LIGHTS/RADIO/BLUETOOTH ALL STILL WORK, BUT I CAN NOT BREAK NOR ACCELERATE NOR STEER. I WAS NEARLY T-BONED THIS AM, AND NEARLY REAR ENDED LAST WEEK.
Corrective Action:
OVER THE LAST 2 WEEKS, WHILE DRIVING MY JEEP HAS LOST POWER. NO WARNING LIGHT OR ANYTHING, MY JEEP JUST DIES. IT WILL SAY "SHIFT INTO P, THEN SELECT GEAR" AFTER I HAVE LOST POWER. MY LIGHTS/RADIO/BLUETOOTH ALL STILL WORK, BUT I CAN NOT BREAK NOR ACCELERATE NOR STEER. I WAS NEARLY T-BONED THIS AM, AND NEARLY REAR ENDED LAST WEEK.
Additional Notes:
OVER THE LAST 2 WEEKS, WHILE DRIVING MY JEEP HAS LOST POWER. NO WARNING LIGHT OR ANYTHING, MY JEEP JUST DIES. IT WILL SAY "SHIFT INTO P, THEN SELECT GEAR" AFTER I HAVE LOST POWER. MY LIGHTS/RADIO/BLUETOOTH ALL STILL WORK, BUT I CAN NOT BREAK NOR ACCELERATE NOR STEER. I WAS NEARLY T-BONED THIS AM, AND NEARLY REAR ENDED LAST WEEK.
Mfg Campaign: 11132986
Recall Date: Oct 2, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
OVER THE LAST 2 WEEKS, WHILE DRIVING MY JEEP HAS LOST POWER. NO WARNING LIGHT OR ANYTHING, MY JEEP JUST DIES. IT WILL SAY "SHIFT INTO P, THEN SELECT GEAR" AFTER I HAVE LOST POWER. MY LIGHTS/RADIO/BLUETOOTH ALL STILL WORK, BUT I CAN NOT BREAK NOR ACCELERATE NOR STEER. I WAS NEARLY T-BONED THIS AM, AND NEARLY REAR ENDED LAST WEEK.
Corrective Action:
OVER THE LAST 2 WEEKS, WHILE DRIVING MY JEEP HAS LOST POWER. NO WARNING LIGHT OR ANYTHING, MY JEEP JUST DIES. IT WILL SAY "SHIFT INTO P, THEN SELECT GEAR" AFTER I HAVE LOST POWER. MY LIGHTS/RADIO/BLUETOOTH ALL STILL WORK, BUT I CAN NOT BREAK NOR ACCELERATE NOR STEER. I WAS NEARLY T-BONED THIS AM, AND NEARLY REAR ENDED LAST WEEK.
Additional Notes:
OVER THE LAST 2 WEEKS, WHILE DRIVING MY JEEP HAS LOST POWER. NO WARNING LIGHT OR ANYTHING, MY JEEP JUST DIES. IT WILL SAY "SHIFT INTO P, THEN SELECT GEAR" AFTER I HAVE LOST POWER. MY LIGHTS/RADIO/BLUETOOTH ALL STILL WORK, BUT I CAN NOT BREAK NOR ACCELERATE NOR STEER. I WAS NEARLY T-BONED THIS AM, AND NEARLY REAR ENDED LAST WEEK.
Mfg Campaign: 11132986
Recall Date: Oct 2, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE DRIVING ON HIGHWAY, AUTOMATIC 9 SPEED TRANSMISSION SEEMED TO LOSE ALL ACCELERATION AT AROUND 60MPH. THE "SERVICE TRANSMISSION" NOTIFICATION APPEARED ON THE DISPLAY, AND THE VEHICLE STARTED DECELERATING UNTIL IT WAS NECESSARY TO PULL OVER AND PARK. PROBLEM SEEMED FIXED AFTER AN ENGINE RESTART, BUT OCCURRED AGAIN AT HIGHER SPEED (60MPH). I DON'T KNOW WHY 2016 VEHICLES WERE NOT INCLUDED IN THE S55 RECALL, IT IS THE SAME ISSUE.
Corrective Action:
WHILE DRIVING ON HIGHWAY, AUTOMATIC 9 SPEED TRANSMISSION SEEMED TO LOSE ALL ACCELERATION AT AROUND 60MPH. THE "SERVICE TRANSMISSION" NOTIFICATION APPEARED ON THE DISPLAY, AND THE VEHICLE STARTED DECELERATING UNTIL IT WAS NECESSARY TO PULL OVER AND PARK. PROBLEM SEEMED FIXED AFTER AN ENGINE RESTART, BUT OCCURRED AGAIN AT HIGHER SPEED (60MPH). I DON'T KNOW WHY 2016 VEHICLES WERE NOT INCLUDED IN THE S55 RECALL, IT IS THE SAME ISSUE.
Additional Notes:
WHILE DRIVING ON HIGHWAY, AUTOMATIC 9 SPEED TRANSMISSION SEEMED TO LOSE ALL ACCELERATION AT AROUND 60MPH. THE "SERVICE TRANSMISSION" NOTIFICATION APPEARED ON THE DISPLAY, AND THE VEHICLE STARTED DECELERATING UNTIL IT WAS NECESSARY TO PULL OVER AND PARK. PROBLEM SEEMED FIXED AFTER AN ENGINE RESTART, BUT OCCURRED AGAIN AT HIGHER SPEED (60MPH). I DON'T KNOW WHY 2016 VEHICLES WERE NOT INCLUDED IN THE S55 RECALL, IT IS THE SAME ISSUE.
Mfg Campaign: 11132685
Recall Date: Oct 1, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE DRIVING ON HIGHWAY, AUTOMATIC 9 SPEED TRANSMISSION SEEMED TO LOSE ALL ACCELERATION AT AROUND 60MPH. THE "SERVICE TRANSMISSION" NOTIFICATION APPEARED ON THE DISPLAY, AND THE VEHICLE STARTED DECELERATING UNTIL IT WAS NECESSARY TO PULL OVER AND PARK. PROBLEM SEEMED FIXED AFTER AN ENGINE RESTART, BUT OCCURRED AGAIN AT HIGHER SPEED (60MPH). I DON'T KNOW WHY 2016 VEHICLES WERE NOT INCLUDED IN THE S55 RECALL, IT IS THE SAME ISSUE.
Corrective Action:
WHILE DRIVING ON HIGHWAY, AUTOMATIC 9 SPEED TRANSMISSION SEEMED TO LOSE ALL ACCELERATION AT AROUND 60MPH. THE "SERVICE TRANSMISSION" NOTIFICATION APPEARED ON THE DISPLAY, AND THE VEHICLE STARTED DECELERATING UNTIL IT WAS NECESSARY TO PULL OVER AND PARK. PROBLEM SEEMED FIXED AFTER AN ENGINE RESTART, BUT OCCURRED AGAIN AT HIGHER SPEED (60MPH). I DON'T KNOW WHY 2016 VEHICLES WERE NOT INCLUDED IN THE S55 RECALL, IT IS THE SAME ISSUE.
Additional Notes:
WHILE DRIVING ON HIGHWAY, AUTOMATIC 9 SPEED TRANSMISSION SEEMED TO LOSE ALL ACCELERATION AT AROUND 60MPH. THE "SERVICE TRANSMISSION" NOTIFICATION APPEARED ON THE DISPLAY, AND THE VEHICLE STARTED DECELERATING UNTIL IT WAS NECESSARY TO PULL OVER AND PARK. PROBLEM SEEMED FIXED AFTER AN ENGINE RESTART, BUT OCCURRED AGAIN AT HIGHER SPEED (60MPH). I DON'T KNOW WHY 2016 VEHICLES WERE NOT INCLUDED IN THE S55 RECALL, IT IS THE SAME ISSUE.
Mfg Campaign: 11132685
Recall Date: Oct 1, 2018
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