Complaints & Recalls
Official Safety Recalls - Important!
40 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: KGC, KGD
Recall Date: Dec 18, 2023
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2017-2019 Ridgeline vehicles. Opening and closing the tailgate may break the rearview camera wiring harness, causing the rearview camera to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 6RW
Recall Date: Nov 23, 2022
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2019 Passport, 2016-2019 Pilot, and 2017-2020 Ridgeline vehicles. The hood latch striker may become damaged and separate from the hood, which can result in the hood opening while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: PBV
Recall Date: Nov 29, 2021
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling all Honda Genuine Accessory Tonneau Covers, part number 08Z07-T6Z-100F, sold for installation on 2017-2020 Ridgeline trucks. If the tonneau cover is not properly secured in the open or closed position, wind resistance may cause the cover to flip and buckle. If this occurs, the hinges between the center and rear panel may deform, possibly allowing the rear panel to separate from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: F8M
Recall Date: Sep 17, 2020
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2017-2019 Ridgeline trucks. Exposure to acids, such as from car wash soaps, can result in the fuel pump feed port cracking.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Q3V
Recall Date: Jan 24, 2019
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2018 Honda Pilot and Ridgeline vehicles and 2018 Acura MDX vehicles. The front driver and passenger powered seats in the Honda vehicles and the driver powered seats in the Acura vehicles may have been assembled with improperly manufactured rivets. In the event of a crash, the rivets can break causing the seats not to be secured to the floor. As such, these vehicles may fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems," and 210, "Seat Belt Assembly Anchorages."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: D0S, T0T
Recall Date: Apr 5, 2018
Consumer Complaints
175 ComplaintsHonda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
REAR CAMERA FAILURE DUE TO WIRING HARNESS SEVER AT TAILGATE PIVOT POINT.
Corrective Action:
REAR CAMERA FAILURE DUE TO WIRING HARNESS SEVER AT TAILGATE PIVOT POINT.
Additional Notes:
REAR CAMERA FAILURE DUE TO WIRING HARNESS SEVER AT TAILGATE PIVOT POINT.
Mfg Campaign: 11362378
Recall Date: Oct 2, 2020
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WIRING HARNESS TO BACKUP CAMERA SEVERED DO TO TAIL GATE PINCHING WHEN IT IS OPENED OPENED AND CLOSED ELIMINATING CAMERA FUNCTION. THIS HAPPENED AFTER 33 MONTHS OF OWNERSHIP AT 33K MILES. DEALER HAS AGREED TO REPAIR UNDER WARRANTY BUT IS NOT PREPARED TO DO SO EXPEDITIOUSLY.
Corrective Action:
WIRING HARNESS TO BACKUP CAMERA SEVERED DO TO TAIL GATE PINCHING WHEN IT IS OPENED OPENED AND CLOSED ELIMINATING CAMERA FUNCTION. THIS HAPPENED AFTER 33 MONTHS OF OWNERSHIP AT 33K MILES. DEALER HAS AGREED TO REPAIR UNDER WARRANTY BUT IS NOT PREPARED TO DO SO EXPEDITIOUSLY.
Additional Notes:
WIRING HARNESS TO BACKUP CAMERA SEVERED DO TO TAIL GATE PINCHING WHEN IT IS OPENED OPENED AND CLOSED ELIMINATING CAMERA FUNCTION. THIS HAPPENED AFTER 33 MONTHS OF OWNERSHIP AT 33K MILES. DEALER HAS AGREED TO REPAIR UNDER WARRANTY BUT IS NOT PREPARED TO DO SO EXPEDITIOUSLY.
Mfg Campaign: 11361959
Recall Date: Sep 30, 2020
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
IN FREEZING WEATHER I AM UNABLE TO REFUEL MY 2018 RIDGELINE BECAUSE THE FUEL NOZZLE WILL NOT INSERT INTO THE FILLER NECK DUE TO ICE BUILD UP IN THE CAP-LESS FUEL SHUTTER IN THE FILLER NECK. I HAVE CONTACTED AMERICAN HONDA AND MY LOCAL AUTHORIZED DEALERSHIP FOR REPAIRS. HONDA HAS REFUSED TO MAKE REPAIRS ON THIS VEHICLE. THIS OCCURS ANYTIME THERE IS MOISTURE IN THE CAP-LESS FUEL FILLER APPARENTLY BECAUSE THE FUEL DOOR DOES NOT KEEP MOISTURE AND WATER OUT. THERE IS NO WAY OF KNOWING WHEN MOISTURE OR WATER IS PRESENT UNTIL IT IS TIME TO REFUEL AND THE CAP-LESS FUEL CAP IS FROZEN SHUT. EVEN WITH A T.S.B. WRITTEN BY AMERICAN HONDA AND RECOGNIZED BY THE N.H.T.S.A. HONDA HAS REFUSED REPAIR AND DEALERSHIP HAS REFUSED TO PROVIDE PRINTED DOCUMENTATION OF THIS PROBLEM. WITHOUT INDOOR (GARAGE) STORAGE HOW ARE WE SUPPOSED TO MELT ICE BUILD-UP IN THE FUEL FILLER NECK? HONDA RIDGELINE OWNERS NEED RELIEF FROM AMERICAN HONDA.
Corrective Action:
IN FREEZING WEATHER I AM UNABLE TO REFUEL MY 2018 RIDGELINE BECAUSE THE FUEL NOZZLE WILL NOT INSERT INTO THE FILLER NECK DUE TO ICE BUILD UP IN THE CAP-LESS FUEL SHUTTER IN THE FILLER NECK. I HAVE CONTACTED AMERICAN HONDA AND MY LOCAL AUTHORIZED DEALERSHIP FOR REPAIRS. HONDA HAS REFUSED TO MAKE REPAIRS ON THIS VEHICLE. THIS OCCURS ANYTIME THERE IS MOISTURE IN THE CAP-LESS FUEL FILLER APPARENTLY BECAUSE THE FUEL DOOR DOES NOT KEEP MOISTURE AND WATER OUT. THERE IS NO WAY OF KNOWING WHEN MOISTURE OR WATER IS PRESENT UNTIL IT IS TIME TO REFUEL AND THE CAP-LESS FUEL CAP IS FROZEN SHUT. EVEN WITH A T.S.B. WRITTEN BY AMERICAN HONDA AND RECOGNIZED BY THE N.H.T.S.A. HONDA HAS REFUSED REPAIR AND DEALERSHIP HAS REFUSED TO PROVIDE PRINTED DOCUMENTATION OF THIS PROBLEM. WITHOUT INDOOR (GARAGE) STORAGE HOW ARE WE SUPPOSED TO MELT ICE BUILD-UP IN THE FUEL FILLER NECK? HONDA RIDGELINE OWNERS NEED RELIEF FROM AMERICAN HONDA.
Additional Notes:
IN FREEZING WEATHER I AM UNABLE TO REFUEL MY 2018 RIDGELINE BECAUSE THE FUEL NOZZLE WILL NOT INSERT INTO THE FILLER NECK DUE TO ICE BUILD UP IN THE CAP-LESS FUEL SHUTTER IN THE FILLER NECK. I HAVE CONTACTED AMERICAN HONDA AND MY LOCAL AUTHORIZED DEALERSHIP FOR REPAIRS. HONDA HAS REFUSED TO MAKE REPAIRS ON THIS VEHICLE. THIS OCCURS ANYTIME THERE IS MOISTURE IN THE CAP-LESS FUEL FILLER APPARENTLY BECAUSE THE FUEL DOOR DOES NOT KEEP MOISTURE AND WATER OUT. THERE IS NO WAY OF KNOWING WHEN MOISTURE OR WATER IS PRESENT UNTIL IT IS TIME TO REFUEL AND THE CAP-LESS FUEL CAP IS FROZEN SHUT. EVEN WITH A T.S.B. WRITTEN BY AMERICAN HONDA AND RECOGNIZED BY THE N.H.T.S.A. HONDA HAS REFUSED REPAIR AND DEALERSHIP HAS REFUSED TO PROVIDE PRINTED DOCUMENTATION OF THIS PROBLEM. WITHOUT INDOOR (GARAGE) STORAGE HOW ARE WE SUPPOSED TO MELT ICE BUILD-UP IN THE FUEL FILLER NECK? HONDA RIDGELINE OWNERS NEED RELIEF FROM AMERICAN HONDA.
Mfg Campaign: 11361168
Recall Date: Sep 25, 2020
Honda (american Honda Motor Co.)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
THE VEHICLE EXHIBITS AN UNEXPECTED DELAY IN ACCELERATION FROM A STOP. THIS DELAY SEEMS TO BE UNPREDICTABLE AND NOT DUE TO ANY PARTICULAR PEDAL MOVEMENT. AT TIMES, WHEN MOVING FROM A STOP AT AN INTERSECTION, AFTER MOVING INTO A LANE OF TRAFFIC, THE DELAY CAN SUDDENLY HAPPEN, AND CAN BE AS MUCH AS 3 TO 4 SECONDS. AT THIS POINT, THE VEHICLE IS "DEAD IN THE WATER" SO TO SPEAK. THE ENGINE IS AT IDLE AND WILL NOT ACCELERATE, AND THE VEHICLE WILL NOT MOVE. HENCE, THE VEHICLE CANNOT BE MOVED OUT OF THE WAY OF ONCOMING TRAFFIC UNTIL THE DELAY PERIOD IS OVER. PRESSING THE ACCELERATOR DOES NO GOOD IN THIS PERIOD OF TIME, AND, IF HOLDING THE ACCELERATOR PARTIALLY PRESSED WHEN THE DELAY PERIOD IS OVER, THE VEHICLE SUDDENLY LURCHES FORWARD MORE QUICKLY THAN THE DRIVER WOULD NORMALLY WISH. I AM CONCERNED THAT THIS DELAY AND THE ENSUING "DEAD IN THE WATER" SITUATION WILL EVENTUALLY CAUSE AN ACCIDENT. I HAVE TALKED WITH A DEALER SERVICE MANAGER, AND HIS ANSWER WAS THAT IT WAS DUE TO THE "DRIVE BY WIRE" SYSTEM THAT CONTROLS THE THROTTLE, AND THERE IS NOTHING THEY CAN DO. THIS INCIDENT FORM REQUIRES A DATE FOR WHEN THIS HAPPENED. IT HAPPENS FREQUENTLY. I BOUGHT THE TRUCK IN JANUARY 2020, AND IT HAS HAPPENED EVERY TIME I DRIVE IT. I'LL GIVE A DATE FOR THE RECORD, BUT IT IS ONLY ONE OF MANY.
Corrective Action:
THE VEHICLE EXHIBITS AN UNEXPECTED DELAY IN ACCELERATION FROM A STOP. THIS DELAY SEEMS TO BE UNPREDICTABLE AND NOT DUE TO ANY PARTICULAR PEDAL MOVEMENT. AT TIMES, WHEN MOVING FROM A STOP AT AN INTERSECTION, AFTER MOVING INTO A LANE OF TRAFFIC, THE DELAY CAN SUDDENLY HAPPEN, AND CAN BE AS MUCH AS 3 TO 4 SECONDS. AT THIS POINT, THE VEHICLE IS "DEAD IN THE WATER" SO TO SPEAK. THE ENGINE IS AT IDLE AND WILL NOT ACCELERATE, AND THE VEHICLE WILL NOT MOVE. HENCE, THE VEHICLE CANNOT BE MOVED OUT OF THE WAY OF ONCOMING TRAFFIC UNTIL THE DELAY PERIOD IS OVER. PRESSING THE ACCELERATOR DOES NO GOOD IN THIS PERIOD OF TIME, AND, IF HOLDING THE ACCELERATOR PARTIALLY PRESSED WHEN THE DELAY PERIOD IS OVER, THE VEHICLE SUDDENLY LURCHES FORWARD MORE QUICKLY THAN THE DRIVER WOULD NORMALLY WISH. I AM CONCERNED THAT THIS DELAY AND THE ENSUING "DEAD IN THE WATER" SITUATION WILL EVENTUALLY CAUSE AN ACCIDENT. I HAVE TALKED WITH A DEALER SERVICE MANAGER, AND HIS ANSWER WAS THAT IT WAS DUE TO THE "DRIVE BY WIRE" SYSTEM THAT CONTROLS THE THROTTLE, AND THERE IS NOTHING THEY CAN DO. THIS INCIDENT FORM REQUIRES A DATE FOR WHEN THIS HAPPENED. IT HAPPENS FREQUENTLY. I BOUGHT THE TRUCK IN JANUARY 2020, AND IT HAS HAPPENED EVERY TIME I DRIVE IT. I'LL GIVE A DATE FOR THE RECORD, BUT IT IS ONLY ONE OF MANY.
Additional Notes:
THE VEHICLE EXHIBITS AN UNEXPECTED DELAY IN ACCELERATION FROM A STOP. THIS DELAY SEEMS TO BE UNPREDICTABLE AND NOT DUE TO ANY PARTICULAR PEDAL MOVEMENT. AT TIMES, WHEN MOVING FROM A STOP AT AN INTERSECTION, AFTER MOVING INTO A LANE OF TRAFFIC, THE DELAY CAN SUDDENLY HAPPEN, AND CAN BE AS MUCH AS 3 TO 4 SECONDS. AT THIS POINT, THE VEHICLE IS "DEAD IN THE WATER" SO TO SPEAK. THE ENGINE IS AT IDLE AND WILL NOT ACCELERATE, AND THE VEHICLE WILL NOT MOVE. HENCE, THE VEHICLE CANNOT BE MOVED OUT OF THE WAY OF ONCOMING TRAFFIC UNTIL THE DELAY PERIOD IS OVER. PRESSING THE ACCELERATOR DOES NO GOOD IN THIS PERIOD OF TIME, AND, IF HOLDING THE ACCELERATOR PARTIALLY PRESSED WHEN THE DELAY PERIOD IS OVER, THE VEHICLE SUDDENLY LURCHES FORWARD MORE QUICKLY THAN THE DRIVER WOULD NORMALLY WISH. I AM CONCERNED THAT THIS DELAY AND THE ENSUING "DEAD IN THE WATER" SITUATION WILL EVENTUALLY CAUSE AN ACCIDENT. I HAVE TALKED WITH A DEALER SERVICE MANAGER, AND HIS ANSWER WAS THAT IT WAS DUE TO THE "DRIVE BY WIRE" SYSTEM THAT CONTROLS THE THROTTLE, AND THERE IS NOTHING THEY CAN DO. THIS INCIDENT FORM REQUIRES A DATE FOR WHEN THIS HAPPENED. IT HAPPENS FREQUENTLY. I BOUGHT THE TRUCK IN JANUARY 2020, AND IT HAS HAPPENED EVERY TIME I DRIVE IT. I'LL GIVE A DATE FOR THE RECORD, BUT IT IS ONLY ONE OF MANY.
Mfg Campaign: 11353039
Recall Date: Sep 3, 2020
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BACK UP CAMERA INOPERABLE RELATED TO FAILURE OF WIRING HARNESS TO TAILGATE. STRESS POINT IN HARNESS SEVERS ELECTRICAL CONNECTION LEADING TO NO IMAGE FROM CAMERA. THIS INITIALLY OCCURRED WHILE BACKING BOAT TRAILER DOWN ACCESS RAMP AT NOBLEBORO, MAINE PUBLIC BOAT LAUNCH. HEAVILY TINTED REAR WINDOW IN THIS VEHICLE INCREASES DRIVER DEPENDENCE ON BACK UP CAMERA FOR AVOIDING ACCIDENTS. BOUGHT VEHICLE NEW FOR $42,000.00. CAMERA FAIL AT 43,000 MILES OF LIGHT USE. THIS RECURRENT SAFETY ISSUE IS WELL DOCUMENTED ON THE INTERNET AT HTTPS://WWW.RIDGELINEOWNERSCLUB.COM/THREADS/2017-2018-BROKEN-TAILGATE-HARNESS-CAUSES-BACKUP-CAMERA-FAILURE.217776/PAGE-9
Corrective Action:
BACK UP CAMERA INOPERABLE RELATED TO FAILURE OF WIRING HARNESS TO TAILGATE. STRESS POINT IN HARNESS SEVERS ELECTRICAL CONNECTION LEADING TO NO IMAGE FROM CAMERA. THIS INITIALLY OCCURRED WHILE BACKING BOAT TRAILER DOWN ACCESS RAMP AT NOBLEBORO, MAINE PUBLIC BOAT LAUNCH. HEAVILY TINTED REAR WINDOW IN THIS VEHICLE INCREASES DRIVER DEPENDENCE ON BACK UP CAMERA FOR AVOIDING ACCIDENTS. BOUGHT VEHICLE NEW FOR $42,000.00. CAMERA FAIL AT 43,000 MILES OF LIGHT USE. THIS RECURRENT SAFETY ISSUE IS WELL DOCUMENTED ON THE INTERNET AT HTTPS://WWW.RIDGELINEOWNERSCLUB.COM/THREADS/2017-2018-BROKEN-TAILGATE-HARNESS-CAUSES-BACKUP-CAMERA-FAILURE.217776/PAGE-9
Additional Notes:
BACK UP CAMERA INOPERABLE RELATED TO FAILURE OF WIRING HARNESS TO TAILGATE. STRESS POINT IN HARNESS SEVERS ELECTRICAL CONNECTION LEADING TO NO IMAGE FROM CAMERA. THIS INITIALLY OCCURRED WHILE BACKING BOAT TRAILER DOWN ACCESS RAMP AT NOBLEBORO, MAINE PUBLIC BOAT LAUNCH. HEAVILY TINTED REAR WINDOW IN THIS VEHICLE INCREASES DRIVER DEPENDENCE ON BACK UP CAMERA FOR AVOIDING ACCIDENTS. BOUGHT VEHICLE NEW FOR $42,000.00. CAMERA FAIL AT 43,000 MILES OF LIGHT USE. THIS RECURRENT SAFETY ISSUE IS WELL DOCUMENTED ON THE INTERNET AT HTTPS://WWW.RIDGELINEOWNERSCLUB.COM/THREADS/2017-2018-BROKEN-TAILGATE-HARNESS-CAUSES-BACKUP-CAMERA-FAILURE.217776/PAGE-9
Mfg Campaign: 11350162
Recall Date: Aug 18, 2020
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
REVERSE CAMERA FAILURE CAUSED BY BROKEN WIRE IN A FAULTY DESIGNED TAILGATE HARNESS. 40.5K MILES.
Corrective Action:
REVERSE CAMERA FAILURE CAUSED BY BROKEN WIRE IN A FAULTY DESIGNED TAILGATE HARNESS. 40.5K MILES.
Additional Notes:
REVERSE CAMERA FAILURE CAUSED BY BROKEN WIRE IN A FAULTY DESIGNED TAILGATE HARNESS. 40.5K MILES.
Mfg Campaign: 11343035
Recall Date: Aug 3, 2020
Honda (american Honda Motor Co.)
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
ON 06/05/20, 15:37 I FUELED MY RIDGELINE AT RACEWAY # 6953 IN ALACHUA, FL 32616, PUMP 1. WHEN IT CAME TIME TO REMOVE THE FUEL PUMP NOZZLE FROM THE CAPLESS FILL SPOUT, IT WOULD NOT COME OUT! I TRIED FOR A FEW MINUTES TO NO AVAIL WHEN THE YOUNG GUY WHO WAS AT THE NEXT PUMP WAS OBSERVING MY SITUATION. HE CAME OVER AND TRIED WITH NO LUCK TO REMOVE IT. FORTUNATELY HE HAD A FLATHEAD SCREWDRIVER WITH HIM. IT TOOK HIM A FEW MINUTES OF PRYING THE CAP AT THE MOUTH OF THE FILL SPOUT UPWARDS ALSO TURNING THE FUEL PUMP NOZZLE SIDE TO SIDE. WE FINALLY TURNED THE FUEL PUMP NOZZLE 180 DEGREES AND WERE ABLE TO FREE THE PUMP NOZZLE FROM THE FILL SPOUT ON THE HONDA. THIS WAS NOT A GOOD SITUATION TO BE IN NOR WAS IT SAFE TO BE PRYING WITH A SCREWDRIVER ON THE METAL FILL SPOUT COVER AT THE MOUTH OF A FULL TANK OF GAS! I WOULD APPRECIATE THAT HONDA WILL PROVIDE ME AND OTHER OWNERS WITH A FIX FOR FUELING OUR TRUCKS, SO THAT THIS DOES NOT EVER HAPPEN AGAIN. OBVIOUSLY THE TRUCK WAS STATIONARY AS YOU REQUESTED TO BE STATED WITH THIS COMPLAINT. MY GUESS, THEIR WAS/IS A PROBLEM WITH THE FILL SPOUT CAP AND THE SPRING ON THE FUEL PUMP NOZZLE. IT SEEMS LIKE THERE IS A MISCALCULATION BY HONDA OR THE FUEL PUMP MFG. OR BOTH REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
ON 06/05/20, 15:37 I FUELED MY RIDGELINE AT RACEWAY # 6953 IN ALACHUA, FL 32616, PUMP 1. WHEN IT CAME TIME TO REMOVE THE FUEL PUMP NOZZLE FROM THE CAPLESS FILL SPOUT, IT WOULD NOT COME OUT! I TRIED FOR A FEW MINUTES TO NO AVAIL WHEN THE YOUNG GUY WHO WAS AT THE NEXT PUMP WAS OBSERVING MY SITUATION. HE CAME OVER AND TRIED WITH NO LUCK TO REMOVE IT. FORTUNATELY HE HAD A FLATHEAD SCREWDRIVER WITH HIM. IT TOOK HIM A FEW MINUTES OF PRYING THE CAP AT THE MOUTH OF THE FILL SPOUT UPWARDS ALSO TURNING THE FUEL PUMP NOZZLE SIDE TO SIDE. WE FINALLY TURNED THE FUEL PUMP NOZZLE 180 DEGREES AND WERE ABLE TO FREE THE PUMP NOZZLE FROM THE FILL SPOUT ON THE HONDA. THIS WAS NOT A GOOD SITUATION TO BE IN NOR WAS IT SAFE TO BE PRYING WITH A SCREWDRIVER ON THE METAL FILL SPOUT COVER AT THE MOUTH OF A FULL TANK OF GAS! I WOULD APPRECIATE THAT HONDA WILL PROVIDE ME AND OTHER OWNERS WITH A FIX FOR FUELING OUR TRUCKS, SO THAT THIS DOES NOT EVER HAPPEN AGAIN. OBVIOUSLY THE TRUCK WAS STATIONARY AS YOU REQUESTED TO BE STATED WITH THIS COMPLAINT. MY GUESS, THEIR WAS/IS A PROBLEM WITH THE FILL SPOUT CAP AND THE SPRING ON THE FUEL PUMP NOZZLE. IT SEEMS LIKE THERE IS A MISCALCULATION BY HONDA OR THE FUEL PUMP MFG. OR BOTH REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
ON 06/05/20, 15:37 I FUELED MY RIDGELINE AT RACEWAY # 6953 IN ALACHUA, FL 32616, PUMP 1. WHEN IT CAME TIME TO REMOVE THE FUEL PUMP NOZZLE FROM THE CAPLESS FILL SPOUT, IT WOULD NOT COME OUT! I TRIED FOR A FEW MINUTES TO NO AVAIL WHEN THE YOUNG GUY WHO WAS AT THE NEXT PUMP WAS OBSERVING MY SITUATION. HE CAME OVER AND TRIED WITH NO LUCK TO REMOVE IT. FORTUNATELY HE HAD A FLATHEAD SCREWDRIVER WITH HIM. IT TOOK HIM A FEW MINUTES OF PRYING THE CAP AT THE MOUTH OF THE FILL SPOUT UPWARDS ALSO TURNING THE FUEL PUMP NOZZLE SIDE TO SIDE. WE FINALLY TURNED THE FUEL PUMP NOZZLE 180 DEGREES AND WERE ABLE TO FREE THE PUMP NOZZLE FROM THE FILL SPOUT ON THE HONDA. THIS WAS NOT A GOOD SITUATION TO BE IN NOR WAS IT SAFE TO BE PRYING WITH A SCREWDRIVER ON THE METAL FILL SPOUT COVER AT THE MOUTH OF A FULL TANK OF GAS! I WOULD APPRECIATE THAT HONDA WILL PROVIDE ME AND OTHER OWNERS WITH A FIX FOR FUELING OUR TRUCKS, SO THAT THIS DOES NOT EVER HAPPEN AGAIN. OBVIOUSLY THE TRUCK WAS STATIONARY AS YOU REQUESTED TO BE STATED WITH THIS COMPLAINT. MY GUESS, THEIR WAS/IS A PROBLEM WITH THE FILL SPOUT CAP AND THE SPRING ON THE FUEL PUMP NOZZLE. IT SEEMS LIKE THERE IS A MISCALCULATION BY HONDA OR THE FUEL PUMP MFG. OR BOTH REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11327462
Recall Date: Jun 5, 2020
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
I HAD A TRANS LITE ON THE DASH AND OVERHEATING ISSUES IN THE (6 SPEED) TRANSMISSION AT ABOUT 61000 MILES. THE ISSUE STARTED WITH A JUDDERING VIBRATION THAT WAS REPORTED TO THE DEALER AT 39000 MILES. THEN I NOTICED INCREASED VIBRATION FROM THE TORQUE CONVERTER(JUDDERING) UP UNTIL THE TRANS INDICATED A CODE FOR THE CLUTCHES NOT LOCKING UP, WHICH CAUSES OVERHEATING. I NURSED THIS UNTIL I TOOK IT TO MANCHESTER HONDA FOR REPAIR. THEY SAID IF THIS IS A JUDDERING PROBLEM, IT WOULD BE COVERED UNDER THE WARRENTY UNTIL 80K MILES. THEY CHANGED THE FLUID AND DID A SOFTWARE UPDATE. THIS UPDATE CHANGED THE SHIFT POINTS WHERE THE LACK OF LOCKUP BECAME WORSE. I ALSO NOTICED THE GAS MILEAGE WENT DOWN ABOUT 25%.IT WAS SO BAD THAT THE TRANS LIGHT WENT ON AGAIN THE NEXT DAY AFTER THE REPAIR. THEY CLAIMED THAT WITH THE FLUID CHANGE AND SOFTWARE UPDATE, THAT EVERYTHING WAS OK. DURING THIS DEBACLE, I CALLED HONDA CUSTOMER SERVICE SEVERAL TIMES AND GOT NO HELP. THEY INSISTED THAT THIS TRUCK DOES NOT QUALIFY FOR THE TSB ISSUED FOR THE 17'S AND EARLIER. THIS OVERHEATING ISSUE HAS BEEN DOCUMENTED ON THE OWNERS FORUM FOR ALL THE EARLIER MODELS AS WELL AS THE 2018'S AND 2019'S. NOW WITH THE TRANS NEARLY NON-FUNCTIONAL, I TOOK THE TRUCK TO LIBERTY HONDA WHERE THEY TOLD ME THE TORQUE CONVERTER NEEDS REPLACEMENT. I KNEW THAT THE CONVERTER FAILED, BUT THEY REFUSED TO COVER ANYTHING UNDER WARRANTY. CAN YOU HELP WITH THIS SITUATION PLEASE?
Corrective Action:
I HAD A TRANS LITE ON THE DASH AND OVERHEATING ISSUES IN THE (6 SPEED) TRANSMISSION AT ABOUT 61000 MILES. THE ISSUE STARTED WITH A JUDDERING VIBRATION THAT WAS REPORTED TO THE DEALER AT 39000 MILES. THEN I NOTICED INCREASED VIBRATION FROM THE TORQUE CONVERTER(JUDDERING) UP UNTIL THE TRANS INDICATED A CODE FOR THE CLUTCHES NOT LOCKING UP, WHICH CAUSES OVERHEATING. I NURSED THIS UNTIL I TOOK IT TO MANCHESTER HONDA FOR REPAIR. THEY SAID IF THIS IS A JUDDERING PROBLEM, IT WOULD BE COVERED UNDER THE WARRENTY UNTIL 80K MILES. THEY CHANGED THE FLUID AND DID A SOFTWARE UPDATE. THIS UPDATE CHANGED THE SHIFT POINTS WHERE THE LACK OF LOCKUP BECAME WORSE. I ALSO NOTICED THE GAS MILEAGE WENT DOWN ABOUT 25%.IT WAS SO BAD THAT THE TRANS LIGHT WENT ON AGAIN THE NEXT DAY AFTER THE REPAIR. THEY CLAIMED THAT WITH THE FLUID CHANGE AND SOFTWARE UPDATE, THAT EVERYTHING WAS OK. DURING THIS DEBACLE, I CALLED HONDA CUSTOMER SERVICE SEVERAL TIMES AND GOT NO HELP. THEY INSISTED THAT THIS TRUCK DOES NOT QUALIFY FOR THE TSB ISSUED FOR THE 17'S AND EARLIER. THIS OVERHEATING ISSUE HAS BEEN DOCUMENTED ON THE OWNERS FORUM FOR ALL THE EARLIER MODELS AS WELL AS THE 2018'S AND 2019'S. NOW WITH THE TRANS NEARLY NON-FUNCTIONAL, I TOOK THE TRUCK TO LIBERTY HONDA WHERE THEY TOLD ME THE TORQUE CONVERTER NEEDS REPLACEMENT. I KNEW THAT THE CONVERTER FAILED, BUT THEY REFUSED TO COVER ANYTHING UNDER WARRANTY. CAN YOU HELP WITH THIS SITUATION PLEASE?
Additional Notes:
I HAD A TRANS LITE ON THE DASH AND OVERHEATING ISSUES IN THE (6 SPEED) TRANSMISSION AT ABOUT 61000 MILES. THE ISSUE STARTED WITH A JUDDERING VIBRATION THAT WAS REPORTED TO THE DEALER AT 39000 MILES. THEN I NOTICED INCREASED VIBRATION FROM THE TORQUE CONVERTER(JUDDERING) UP UNTIL THE TRANS INDICATED A CODE FOR THE CLUTCHES NOT LOCKING UP, WHICH CAUSES OVERHEATING. I NURSED THIS UNTIL I TOOK IT TO MANCHESTER HONDA FOR REPAIR. THEY SAID IF THIS IS A JUDDERING PROBLEM, IT WOULD BE COVERED UNDER THE WARRENTY UNTIL 80K MILES. THEY CHANGED THE FLUID AND DID A SOFTWARE UPDATE. THIS UPDATE CHANGED THE SHIFT POINTS WHERE THE LACK OF LOCKUP BECAME WORSE. I ALSO NOTICED THE GAS MILEAGE WENT DOWN ABOUT 25%.IT WAS SO BAD THAT THE TRANS LIGHT WENT ON AGAIN THE NEXT DAY AFTER THE REPAIR. THEY CLAIMED THAT WITH THE FLUID CHANGE AND SOFTWARE UPDATE, THAT EVERYTHING WAS OK. DURING THIS DEBACLE, I CALLED HONDA CUSTOMER SERVICE SEVERAL TIMES AND GOT NO HELP. THEY INSISTED THAT THIS TRUCK DOES NOT QUALIFY FOR THE TSB ISSUED FOR THE 17'S AND EARLIER. THIS OVERHEATING ISSUE HAS BEEN DOCUMENTED ON THE OWNERS FORUM FOR ALL THE EARLIER MODELS AS WELL AS THE 2018'S AND 2019'S. NOW WITH THE TRANS NEARLY NON-FUNCTIONAL, I TOOK THE TRUCK TO LIBERTY HONDA WHERE THEY TOLD ME THE TORQUE CONVERTER NEEDS REPLACEMENT. I KNEW THAT THE CONVERTER FAILED, BUT THEY REFUSED TO COVER ANYTHING UNDER WARRANTY. CAN YOU HELP WITH THIS SITUATION PLEASE?
Mfg Campaign: 11322043
Recall Date: Apr 23, 2020
Honda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
VEHICLE REQUIRES FOOT ON BRAKE FOR STARTING. UPON APPLYING STARTER BUTTON THE BRAKE PEDAL GOES DOWN ALARMING AMOUNT IF VEHICLE HAS BEEN SITTING FOR 30 DAYS AS WE ARE EXPERIENCING THE QUARANTINE. TWO TRIPS TO THE DEALER HAVE NOT PROVIDED ANY SATISFACTORY EXPLANATION FOR MY PROBLEM.
Corrective Action:
VEHICLE REQUIRES FOOT ON BRAKE FOR STARTING. UPON APPLYING STARTER BUTTON THE BRAKE PEDAL GOES DOWN ALARMING AMOUNT IF VEHICLE HAS BEEN SITTING FOR 30 DAYS AS WE ARE EXPERIENCING THE QUARANTINE. TWO TRIPS TO THE DEALER HAVE NOT PROVIDED ANY SATISFACTORY EXPLANATION FOR MY PROBLEM.
Additional Notes:
VEHICLE REQUIRES FOOT ON BRAKE FOR STARTING. UPON APPLYING STARTER BUTTON THE BRAKE PEDAL GOES DOWN ALARMING AMOUNT IF VEHICLE HAS BEEN SITTING FOR 30 DAYS AS WE ARE EXPERIENCING THE QUARANTINE. TWO TRIPS TO THE DEALER HAVE NOT PROVIDED ANY SATISFACTORY EXPLANATION FOR MY PROBLEM.
Mfg Campaign: 11321897
Recall Date: Apr 22, 2020
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE WIRING HARNESS (HONDA PART #32109-T6Z-AOO) BETWEEN THE LIFT GATE AND THE TRUCK BED FOR THE BACKUP CAMERA IS SUBJECT TO PREMATURE FAILURE. MY 2018 RIDGELINE BACKUP CAMERA QUIT, AND WHEN I DID RESEARCH ON THE RIDGELINE BLOGS, I FOUND THIS IS A VERY COMMON PROBLEM. THE HARNESS ITSELF IS SURPRISINGLY WIMPY FOR A HONDA PRODUCT. I HAD MINE REPLACED BY MY HONDA DEALER, BUT MY GUESS IS VIRTUALLY EVERY RIDGELINE WILL EXPERIENCE THIS FAILURE EVENTUALLY. I'VE TRIED TO ATTACH PHOTOS OF THE HARNESS, AS WELL AS THE EMAIL I RECEIVED FROM HONDA CUSTOMER SERVICE.
Corrective Action:
THE WIRING HARNESS (HONDA PART #32109-T6Z-AOO) BETWEEN THE LIFT GATE AND THE TRUCK BED FOR THE BACKUP CAMERA IS SUBJECT TO PREMATURE FAILURE. MY 2018 RIDGELINE BACKUP CAMERA QUIT, AND WHEN I DID RESEARCH ON THE RIDGELINE BLOGS, I FOUND THIS IS A VERY COMMON PROBLEM. THE HARNESS ITSELF IS SURPRISINGLY WIMPY FOR A HONDA PRODUCT. I HAD MINE REPLACED BY MY HONDA DEALER, BUT MY GUESS IS VIRTUALLY EVERY RIDGELINE WILL EXPERIENCE THIS FAILURE EVENTUALLY. I'VE TRIED TO ATTACH PHOTOS OF THE HARNESS, AS WELL AS THE EMAIL I RECEIVED FROM HONDA CUSTOMER SERVICE.
Additional Notes:
THE WIRING HARNESS (HONDA PART #32109-T6Z-AOO) BETWEEN THE LIFT GATE AND THE TRUCK BED FOR THE BACKUP CAMERA IS SUBJECT TO PREMATURE FAILURE. MY 2018 RIDGELINE BACKUP CAMERA QUIT, AND WHEN I DID RESEARCH ON THE RIDGELINE BLOGS, I FOUND THIS IS A VERY COMMON PROBLEM. THE HARNESS ITSELF IS SURPRISINGLY WIMPY FOR A HONDA PRODUCT. I HAD MINE REPLACED BY MY HONDA DEALER, BUT MY GUESS IS VIRTUALLY EVERY RIDGELINE WILL EXPERIENCE THIS FAILURE EVENTUALLY. I'VE TRIED TO ATTACH PHOTOS OF THE HARNESS, AS WELL AS THE EMAIL I RECEIVED FROM HONDA CUSTOMER SERVICE.
Mfg Campaign: 11319870
Recall Date: Mar 31, 2020
Honda (american Honda Motor Co.)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
UNCOMMANDED ACCELERATION OF UP TO 5 MPH AFTER SETTING CRUISE CONTROL. WILL OCCUR INTERMITTENTLY AT BOTH LOW AND HIGH SPEED.
Corrective Action:
UNCOMMANDED ACCELERATION OF UP TO 5 MPH AFTER SETTING CRUISE CONTROL. WILL OCCUR INTERMITTENTLY AT BOTH LOW AND HIGH SPEED.
Additional Notes:
UNCOMMANDED ACCELERATION OF UP TO 5 MPH AFTER SETTING CRUISE CONTROL. WILL OCCUR INTERMITTENTLY AT BOTH LOW AND HIGH SPEED.
Mfg Campaign: 11308903
Recall Date: Feb 13, 2020
Honda (american Honda Motor Co.)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
WATER LEAK FROM MOONROOF AND OR WINDSHIELD WILL SHORT OUT BLIND SPOT MONITOR SENSORS AND CAUSE WARNING LIGHT IN THE DASH TO APPEAR 'BLIND SPOT MONITOR SYSTEM PROBLEM'
Corrective Action:
WATER LEAK FROM MOONROOF AND OR WINDSHIELD WILL SHORT OUT BLIND SPOT MONITOR SENSORS AND CAUSE WARNING LIGHT IN THE DASH TO APPEAR 'BLIND SPOT MONITOR SYSTEM PROBLEM'
Additional Notes:
WATER LEAK FROM MOONROOF AND OR WINDSHIELD WILL SHORT OUT BLIND SPOT MONITOR SENSORS AND CAUSE WARNING LIGHT IN THE DASH TO APPEAR 'BLIND SPOT MONITOR SYSTEM PROBLEM'
Mfg Campaign: 11302708
Recall Date: Jan 29, 2020
Honda (american Honda Motor Co.)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
WATER LEAK FROM MOONROOF AND OR WINDSHIELD WILL SHORT OUT BLIND SPOT MONITOR SENSORS AND CAUSE WARNING LIGHT IN THE DASH TO APPEAR 'BLIND SPOT MONITOR SYSTEM PROBLEM'
Corrective Action:
WATER LEAK FROM MOONROOF AND OR WINDSHIELD WILL SHORT OUT BLIND SPOT MONITOR SENSORS AND CAUSE WARNING LIGHT IN THE DASH TO APPEAR 'BLIND SPOT MONITOR SYSTEM PROBLEM'
Additional Notes:
WATER LEAK FROM MOONROOF AND OR WINDSHIELD WILL SHORT OUT BLIND SPOT MONITOR SENSORS AND CAUSE WARNING LIGHT IN THE DASH TO APPEAR 'BLIND SPOT MONITOR SYSTEM PROBLEM'
Mfg Campaign: 11302708
Recall Date: Jan 29, 2020
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ALL THE WINDOWS ROLL DOWN ON THEIR OWN. SOMETIMES WHEN UNLOCKING THE DOOR, AND SOMETIMES WHEN EXITING THE VEHICLE. NEVER WHEN THE CAR IS RUNNING.
Corrective Action:
ALL THE WINDOWS ROLL DOWN ON THEIR OWN. SOMETIMES WHEN UNLOCKING THE DOOR, AND SOMETIMES WHEN EXITING THE VEHICLE. NEVER WHEN THE CAR IS RUNNING.
Additional Notes:
ALL THE WINDOWS ROLL DOWN ON THEIR OWN. SOMETIMES WHEN UNLOCKING THE DOOR, AND SOMETIMES WHEN EXITING THE VEHICLE. NEVER WHEN THE CAR IS RUNNING.
Mfg Campaign: 11267166
Recall Date: Oct 8, 2019
Honda (american Honda Motor Co.)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
ON JUNE 13, 2019, I HIT A ROCK IN A PARKING LOT IN THE FRONT OF THE VEHICLE. LATER TOOK TO A BODY SHOP WHEN RADAR SENSOR LIGHTS CAME ON. WAS TOLD IT WAS THE MISALLIGNMENT OF THE RADAR SENSOR UNIT CAUSED BY THE ROCK COLLISION. BODY SHOP SAYS THEY RECALIBRATED, BUT THE WARNING LIGHTS STILL RANDOMLY COME ON. COUNLDN'T GET AN APT. WITH THE DEALERSHIP TO LOOK AGAIN, FOR THE THIRD TIME, UNTIL MID SEPT. DECIDED RATHER THAN RISK A FALSE POSITIVE BREAKING SYSTEM ERROR CAUSED BY THE MALFUNCTIONING RADAR SENSOR, TO TURN IT OFF. I'M HEADING OUT ON A TRIP OVER 6 MOUNTAIN PASSES AND AM NOT PLEASED THAT I HAVE TO DO THIS AND FEEL THIS DEFECT AND LACK OF RESOLUTION FOR 3 MONTHS COULD AFFECT MY SAFETY.
Corrective Action:
ON JUNE 13, 2019, I HIT A ROCK IN A PARKING LOT IN THE FRONT OF THE VEHICLE. LATER TOOK TO A BODY SHOP WHEN RADAR SENSOR LIGHTS CAME ON. WAS TOLD IT WAS THE MISALLIGNMENT OF THE RADAR SENSOR UNIT CAUSED BY THE ROCK COLLISION. BODY SHOP SAYS THEY RECALIBRATED, BUT THE WARNING LIGHTS STILL RANDOMLY COME ON. COUNLDN'T GET AN APT. WITH THE DEALERSHIP TO LOOK AGAIN, FOR THE THIRD TIME, UNTIL MID SEPT. DECIDED RATHER THAN RISK A FALSE POSITIVE BREAKING SYSTEM ERROR CAUSED BY THE MALFUNCTIONING RADAR SENSOR, TO TURN IT OFF. I'M HEADING OUT ON A TRIP OVER 6 MOUNTAIN PASSES AND AM NOT PLEASED THAT I HAVE TO DO THIS AND FEEL THIS DEFECT AND LACK OF RESOLUTION FOR 3 MONTHS COULD AFFECT MY SAFETY.
Additional Notes:
ON JUNE 13, 2019, I HIT A ROCK IN A PARKING LOT IN THE FRONT OF THE VEHICLE. LATER TOOK TO A BODY SHOP WHEN RADAR SENSOR LIGHTS CAME ON. WAS TOLD IT WAS THE MISALLIGNMENT OF THE RADAR SENSOR UNIT CAUSED BY THE ROCK COLLISION. BODY SHOP SAYS THEY RECALIBRATED, BUT THE WARNING LIGHTS STILL RANDOMLY COME ON. COUNLDN'T GET AN APT. WITH THE DEALERSHIP TO LOOK AGAIN, FOR THE THIRD TIME, UNTIL MID SEPT. DECIDED RATHER THAN RISK A FALSE POSITIVE BREAKING SYSTEM ERROR CAUSED BY THE MALFUNCTIONING RADAR SENSOR, TO TURN IT OFF. I'M HEADING OUT ON A TRIP OVER 6 MOUNTAIN PASSES AND AM NOT PLEASED THAT I HAVE TO DO THIS AND FEEL THIS DEFECT AND LACK OF RESOLUTION FOR 3 MONTHS COULD AFFECT MY SAFETY.
Mfg Campaign: 11252010
Recall Date: Aug 28, 2019
Honda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
ON JUNE 13, 2019, I HIT A ROCK IN A PARKING LOT IN THE FRONT OF THE VEHICLE. LATER TOOK TO A BODY SHOP WHEN RADAR SENSOR LIGHTS CAME ON. WAS TOLD IT WAS THE MISALLIGNMENT OF THE RADAR SENSOR UNIT CAUSED BY THE ROCK COLLISION. BODY SHOP SAYS THEY RECALIBRATED, BUT THE WARNING LIGHTS STILL RANDOMLY COME ON. COUNLDN'T GET AN APT. WITH THE DEALERSHIP TO LOOK AGAIN, FOR THE THIRD TIME, UNTIL MID SEPT. DECIDED RATHER THAN RISK A FALSE POSITIVE BREAKING SYSTEM ERROR CAUSED BY THE MALFUNCTIONING RADAR SENSOR, TO TURN IT OFF. I'M HEADING OUT ON A TRIP OVER 6 MOUNTAIN PASSES AND AM NOT PLEASED THAT I HAVE TO DO THIS AND FEEL THIS DEFECT AND LACK OF RESOLUTION FOR 3 MONTHS COULD AFFECT MY SAFETY.
Corrective Action:
ON JUNE 13, 2019, I HIT A ROCK IN A PARKING LOT IN THE FRONT OF THE VEHICLE. LATER TOOK TO A BODY SHOP WHEN RADAR SENSOR LIGHTS CAME ON. WAS TOLD IT WAS THE MISALLIGNMENT OF THE RADAR SENSOR UNIT CAUSED BY THE ROCK COLLISION. BODY SHOP SAYS THEY RECALIBRATED, BUT THE WARNING LIGHTS STILL RANDOMLY COME ON. COUNLDN'T GET AN APT. WITH THE DEALERSHIP TO LOOK AGAIN, FOR THE THIRD TIME, UNTIL MID SEPT. DECIDED RATHER THAN RISK A FALSE POSITIVE BREAKING SYSTEM ERROR CAUSED BY THE MALFUNCTIONING RADAR SENSOR, TO TURN IT OFF. I'M HEADING OUT ON A TRIP OVER 6 MOUNTAIN PASSES AND AM NOT PLEASED THAT I HAVE TO DO THIS AND FEEL THIS DEFECT AND LACK OF RESOLUTION FOR 3 MONTHS COULD AFFECT MY SAFETY.
Additional Notes:
ON JUNE 13, 2019, I HIT A ROCK IN A PARKING LOT IN THE FRONT OF THE VEHICLE. LATER TOOK TO A BODY SHOP WHEN RADAR SENSOR LIGHTS CAME ON. WAS TOLD IT WAS THE MISALLIGNMENT OF THE RADAR SENSOR UNIT CAUSED BY THE ROCK COLLISION. BODY SHOP SAYS THEY RECALIBRATED, BUT THE WARNING LIGHTS STILL RANDOMLY COME ON. COUNLDN'T GET AN APT. WITH THE DEALERSHIP TO LOOK AGAIN, FOR THE THIRD TIME, UNTIL MID SEPT. DECIDED RATHER THAN RISK A FALSE POSITIVE BREAKING SYSTEM ERROR CAUSED BY THE MALFUNCTIONING RADAR SENSOR, TO TURN IT OFF. I'M HEADING OUT ON A TRIP OVER 6 MOUNTAIN PASSES AND AM NOT PLEASED THAT I HAVE TO DO THIS AND FEEL THIS DEFECT AND LACK OF RESOLUTION FOR 3 MONTHS COULD AFFECT MY SAFETY.
Mfg Campaign: 11252010
Recall Date: Aug 28, 2019
Honda (american Honda Motor Co.)
Defect Description:
SEATS
Potential Consequences:
WHENEVER I DRIVE THE VEHICLE, MY LEFT FOOT GOES NUMB AFTER DRIVING FOR ONLY 5-15 MINUTES. MY LEFT FOOT AND LEG ARE VERY PAINFUL FOR THE BALANCE OF THE DAY ANYTIME I DRIVE THE RIDGELINE. (I AM OF AVERAGE HEIGHT AND WEIGHT.) I HAVE REACHED OUT TO THE HONDA DEALERSHIP AND AMERICAN HONDA (SEE CORRESPONDENCE) AND THEY HAVE NOT BEEN HELPFUL. I BELIEVE THE PROBLEM IS WITH THE DRIVER'S SEAT, BUT IT COULD ALSO BE IN THE FLOORBOARD OF THE VEHICLE. I STOPPED DRIVING IT FOR 2 WEEKS, AND ALL MY LEG ISSUES WENT AWAY. WHEN I RESUMED DRIVING, THE PROBLEMS REOCCURRED. IT HAPPENS EVERY TIME I DRIVE THE RIDGELINE. I PURCHASED THE VEHICLE BRAND NEW AT MAITA HONDA IN CITRUS HEIGHTS CA ON 12-31-18.
Corrective Action:
WHENEVER I DRIVE THE VEHICLE, MY LEFT FOOT GOES NUMB AFTER DRIVING FOR ONLY 5-15 MINUTES. MY LEFT FOOT AND LEG ARE VERY PAINFUL FOR THE BALANCE OF THE DAY ANYTIME I DRIVE THE RIDGELINE. (I AM OF AVERAGE HEIGHT AND WEIGHT.) I HAVE REACHED OUT TO THE HONDA DEALERSHIP AND AMERICAN HONDA (SEE CORRESPONDENCE) AND THEY HAVE NOT BEEN HELPFUL. I BELIEVE THE PROBLEM IS WITH THE DRIVER'S SEAT, BUT IT COULD ALSO BE IN THE FLOORBOARD OF THE VEHICLE. I STOPPED DRIVING IT FOR 2 WEEKS, AND ALL MY LEG ISSUES WENT AWAY. WHEN I RESUMED DRIVING, THE PROBLEMS REOCCURRED. IT HAPPENS EVERY TIME I DRIVE THE RIDGELINE. I PURCHASED THE VEHICLE BRAND NEW AT MAITA HONDA IN CITRUS HEIGHTS CA ON 12-31-18.
Additional Notes:
WHENEVER I DRIVE THE VEHICLE, MY LEFT FOOT GOES NUMB AFTER DRIVING FOR ONLY 5-15 MINUTES. MY LEFT FOOT AND LEG ARE VERY PAINFUL FOR THE BALANCE OF THE DAY ANYTIME I DRIVE THE RIDGELINE. (I AM OF AVERAGE HEIGHT AND WEIGHT.) I HAVE REACHED OUT TO THE HONDA DEALERSHIP AND AMERICAN HONDA (SEE CORRESPONDENCE) AND THEY HAVE NOT BEEN HELPFUL. I BELIEVE THE PROBLEM IS WITH THE DRIVER'S SEAT, BUT IT COULD ALSO BE IN THE FLOORBOARD OF THE VEHICLE. I STOPPED DRIVING IT FOR 2 WEEKS, AND ALL MY LEG ISSUES WENT AWAY. WHEN I RESUMED DRIVING, THE PROBLEMS REOCCURRED. IT HAPPENS EVERY TIME I DRIVE THE RIDGELINE. I PURCHASED THE VEHICLE BRAND NEW AT MAITA HONDA IN CITRUS HEIGHTS CA ON 12-31-18.
Mfg Campaign: 11228986
Recall Date: Jul 2, 2019
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHENEVER I DRIVE THE VEHICLE, MY LEFT FOOT GOES NUMB AFTER DRIVING FOR ONLY 5-15 MINUTES. MY LEFT FOOT AND LEG ARE VERY PAINFUL FOR THE BALANCE OF THE DAY ANYTIME I DRIVE THE RIDGELINE. (I AM OF AVERAGE HEIGHT AND WEIGHT.) I HAVE REACHED OUT TO THE HONDA DEALERSHIP AND AMERICAN HONDA (SEE CORRESPONDENCE) AND THEY HAVE NOT BEEN HELPFUL. I BELIEVE THE PROBLEM IS WITH THE DRIVER'S SEAT, BUT IT COULD ALSO BE IN THE FLOORBOARD OF THE VEHICLE. I STOPPED DRIVING IT FOR 2 WEEKS, AND ALL MY LEG ISSUES WENT AWAY. WHEN I RESUMED DRIVING, THE PROBLEMS REOCCURRED. IT HAPPENS EVERY TIME I DRIVE THE RIDGELINE. I PURCHASED THE VEHICLE BRAND NEW AT MAITA HONDA IN CITRUS HEIGHTS CA ON 12-31-18.
Corrective Action:
WHENEVER I DRIVE THE VEHICLE, MY LEFT FOOT GOES NUMB AFTER DRIVING FOR ONLY 5-15 MINUTES. MY LEFT FOOT AND LEG ARE VERY PAINFUL FOR THE BALANCE OF THE DAY ANYTIME I DRIVE THE RIDGELINE. (I AM OF AVERAGE HEIGHT AND WEIGHT.) I HAVE REACHED OUT TO THE HONDA DEALERSHIP AND AMERICAN HONDA (SEE CORRESPONDENCE) AND THEY HAVE NOT BEEN HELPFUL. I BELIEVE THE PROBLEM IS WITH THE DRIVER'S SEAT, BUT IT COULD ALSO BE IN THE FLOORBOARD OF THE VEHICLE. I STOPPED DRIVING IT FOR 2 WEEKS, AND ALL MY LEG ISSUES WENT AWAY. WHEN I RESUMED DRIVING, THE PROBLEMS REOCCURRED. IT HAPPENS EVERY TIME I DRIVE THE RIDGELINE. I PURCHASED THE VEHICLE BRAND NEW AT MAITA HONDA IN CITRUS HEIGHTS CA ON 12-31-18.
Additional Notes:
WHENEVER I DRIVE THE VEHICLE, MY LEFT FOOT GOES NUMB AFTER DRIVING FOR ONLY 5-15 MINUTES. MY LEFT FOOT AND LEG ARE VERY PAINFUL FOR THE BALANCE OF THE DAY ANYTIME I DRIVE THE RIDGELINE. (I AM OF AVERAGE HEIGHT AND WEIGHT.) I HAVE REACHED OUT TO THE HONDA DEALERSHIP AND AMERICAN HONDA (SEE CORRESPONDENCE) AND THEY HAVE NOT BEEN HELPFUL. I BELIEVE THE PROBLEM IS WITH THE DRIVER'S SEAT, BUT IT COULD ALSO BE IN THE FLOORBOARD OF THE VEHICLE. I STOPPED DRIVING IT FOR 2 WEEKS, AND ALL MY LEG ISSUES WENT AWAY. WHEN I RESUMED DRIVING, THE PROBLEMS REOCCURRED. IT HAPPENS EVERY TIME I DRIVE THE RIDGELINE. I PURCHASED THE VEHICLE BRAND NEW AT MAITA HONDA IN CITRUS HEIGHTS CA ON 12-31-18.
Mfg Campaign: 11228986
Recall Date: Jul 2, 2019
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TWO WAY TAILGATE BACK UP CAMERA WIRING BROKE AFTER ONLY 7000 MILES DUE TO POOR DESIGN, PER LIA HONDA REPRESENTATIVE.THIS WIRE HARNESS SUPPLIES BACK UP CAMERA VIEWING. AFTER 7000 MILES I WAS UNABLE TO SEE WHAT WAS BEHIND VEHICLE WHEN BACKING UP. WIRES BROKE DUE TO UNDER ENGINEERED HARNESS MATERIAL. AS TAILGATE CAN BE OPEN IN 2 WAY, UP/DOWN AND AS A SWINGING OUT DOOR, HARNESS IS NOT STRONG ENOUGH TO ENDURE SURE REPETITIVE MOTION. DEALER INFORMED ME THAT THEY ARE SEEING MANY HARNESSES BEING REPLACED AND THERE IS NOW A BACK ORDER OF REPLACEMENT HARNESSES. THE NEWLY INSTALLED HARNESS IS THE SAME PART NUMBER AS NEW. IT WAS AND IS NOT AN UPDATED CAMERA WIRE HARNESS. IN CONCLUSION THIS HARNESS WILL ALSO FAIL IN THE FUTURE.
Corrective Action:
TWO WAY TAILGATE BACK UP CAMERA WIRING BROKE AFTER ONLY 7000 MILES DUE TO POOR DESIGN, PER LIA HONDA REPRESENTATIVE.THIS WIRE HARNESS SUPPLIES BACK UP CAMERA VIEWING. AFTER 7000 MILES I WAS UNABLE TO SEE WHAT WAS BEHIND VEHICLE WHEN BACKING UP. WIRES BROKE DUE TO UNDER ENGINEERED HARNESS MATERIAL. AS TAILGATE CAN BE OPEN IN 2 WAY, UP/DOWN AND AS A SWINGING OUT DOOR, HARNESS IS NOT STRONG ENOUGH TO ENDURE SURE REPETITIVE MOTION. DEALER INFORMED ME THAT THEY ARE SEEING MANY HARNESSES BEING REPLACED AND THERE IS NOW A BACK ORDER OF REPLACEMENT HARNESSES. THE NEWLY INSTALLED HARNESS IS THE SAME PART NUMBER AS NEW. IT WAS AND IS NOT AN UPDATED CAMERA WIRE HARNESS. IN CONCLUSION THIS HARNESS WILL ALSO FAIL IN THE FUTURE.
Additional Notes:
TWO WAY TAILGATE BACK UP CAMERA WIRING BROKE AFTER ONLY 7000 MILES DUE TO POOR DESIGN, PER LIA HONDA REPRESENTATIVE.THIS WIRE HARNESS SUPPLIES BACK UP CAMERA VIEWING. AFTER 7000 MILES I WAS UNABLE TO SEE WHAT WAS BEHIND VEHICLE WHEN BACKING UP. WIRES BROKE DUE TO UNDER ENGINEERED HARNESS MATERIAL. AS TAILGATE CAN BE OPEN IN 2 WAY, UP/DOWN AND AS A SWINGING OUT DOOR, HARNESS IS NOT STRONG ENOUGH TO ENDURE SURE REPETITIVE MOTION. DEALER INFORMED ME THAT THEY ARE SEEING MANY HARNESSES BEING REPLACED AND THERE IS NOW A BACK ORDER OF REPLACEMENT HARNESSES. THE NEWLY INSTALLED HARNESS IS THE SAME PART NUMBER AS NEW. IT WAS AND IS NOT AN UPDATED CAMERA WIRE HARNESS. IN CONCLUSION THIS HARNESS WILL ALSO FAIL IN THE FUTURE.
Mfg Campaign: 11206191
Recall Date: May 8, 2019
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ON SUNDAY JANUARY 20TH I WAS HEADING TO MONTREAL FROM TORONTO DURING A SNOW STORM. ABOUT 2 HRS INTO THE TRIP, SOMEONE CUT IN FRONT OF ME , AND I ATTEMPTED TO SOUND THE HORN, HOWEVER IT APPEARED IT HAD FROZEN UP, AND BARELY WORKED. ALONG WITH A HORRIBLE EXHAUST VIBRATION DURING THE LAST 3 HOURS OF MY 6 HOUR TRIP. IT APPEARS THAT HONDA ISN'T READY FOR WINTER AS THRY CLAIM WITH THEIR CRV AD AT THIER WINTER TESTING FACITLY.... THIS IS A MAJOR SAFETY ISSUE NOT HAVING A WARNING DEVICE DURING A SNOW STORM, ALONG WITH THE ACCUMULATION OF SNOW STICKING UNDER THE VEHICLE CAUSING A TERRIBLE EXHAUST NOISE.
Corrective Action:
ON SUNDAY JANUARY 20TH I WAS HEADING TO MONTREAL FROM TORONTO DURING A SNOW STORM. ABOUT 2 HRS INTO THE TRIP, SOMEONE CUT IN FRONT OF ME , AND I ATTEMPTED TO SOUND THE HORN, HOWEVER IT APPEARED IT HAD FROZEN UP, AND BARELY WORKED. ALONG WITH A HORRIBLE EXHAUST VIBRATION DURING THE LAST 3 HOURS OF MY 6 HOUR TRIP. IT APPEARS THAT HONDA ISN'T READY FOR WINTER AS THRY CLAIM WITH THEIR CRV AD AT THIER WINTER TESTING FACITLY.... THIS IS A MAJOR SAFETY ISSUE NOT HAVING A WARNING DEVICE DURING A SNOW STORM, ALONG WITH THE ACCUMULATION OF SNOW STICKING UNDER THE VEHICLE CAUSING A TERRIBLE EXHAUST NOISE.
Additional Notes:
ON SUNDAY JANUARY 20TH I WAS HEADING TO MONTREAL FROM TORONTO DURING A SNOW STORM. ABOUT 2 HRS INTO THE TRIP, SOMEONE CUT IN FRONT OF ME , AND I ATTEMPTED TO SOUND THE HORN, HOWEVER IT APPEARED IT HAD FROZEN UP, AND BARELY WORKED. ALONG WITH A HORRIBLE EXHAUST VIBRATION DURING THE LAST 3 HOURS OF MY 6 HOUR TRIP. IT APPEARS THAT HONDA ISN'T READY FOR WINTER AS THRY CLAIM WITH THEIR CRV AD AT THIER WINTER TESTING FACITLY.... THIS IS A MAJOR SAFETY ISSUE NOT HAVING A WARNING DEVICE DURING A SNOW STORM, ALONG WITH THE ACCUMULATION OF SNOW STICKING UNDER THE VEHICLE CAUSING A TERRIBLE EXHAUST NOISE.
Mfg Campaign: 11171414
Recall Date: Jan 22, 2019
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