Complaints & Recalls
Official Safety Recalls - Important!
197 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2020-2022 Pilot, Accord, Civic sedan, HR-V, Odyssey, 2020 Civic coupe, Fit, 2021-2022 Civic hatchback, 2021 Civic Type R, Insight, 2020-2021 CR-V, CR-V Hybrid, Passport, Ridgeline, Accord Hybrid, 2020 Acura MDX, 2022 Acura MDX, 2020-2022 Acura RDX, and 2020-2021 Acura TLX vehicles. The front passenger seat weight sensor may crack and short circuit, failing to suppress the air bag as intended.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: XHP, VHQ
Recall Date: Feb 1, 2024
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: KGC, KGD
Recall Date: Dec 18, 2023
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2020-2021 Civic, 2020-2023 Ridgeline, 2021-2023 Passport, 2021-2022 Pilot, and 2020 Acura MDX vehicles. The tie rod fastener that connects the brake booster and the brake master cylinder may have been improperly assembled during manufacturing, which can cause the brake master cylinder to separate from the booster assembly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: VEU, AEV, ZET
Recall Date: Jun 29, 2023
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2018-2023 Odyssey, 2019-2022 Pilot, and 2019-2023 Passport vehicles. Due to a faulty Media Oriented Systems Transport (MOST) communication coaxial cable connector, the rearview camera image may not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: EEL, ZEM, SFC
Recall Date: Jun 15, 2023
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co) is recalling certain 2020-2021 Pilot and Ridgeline, and 2020-2022 Passport and Odyssey vehicles. The heating pads behind both side-view mirrors may not be bonded properly, allowing the mirror glass to detach. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: FE5
Recall Date: Mar 16, 2023
Honda (american Honda Motor Co.)
Safety Issue:
American Honda Motor Co. (Honda) is recalling certain 2021 Pilot vehicles equipped with Continental CrossContact LX Sport 245/50R20 102 H tires with DOT serial number A376 D3K9 2920 and mold numbers S-421920 and S-421921. The tires may have been cured for a time beyond the specification limits.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U8Y
Recall Date: Nov 20, 2020
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2019-2021 Pilot, 2019-2020 Odyssey and 2019-2020 Passport vehicles. Incorrect central network software programming may cause several errors to occur that can delay or prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Y7Y
Recall Date: Jul 28, 2020
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2018-2020 Odyssey, 2019-2020 Passport, and 2019-2021 Pilot vehicles. Incorrect instrument panel control module software can cause the instrument panel to not display critical information, such as engine oil pressure, speedometer, and gear selector position until the next ignition cycle. Additionally, it can prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 101, "Control and Displays" and 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T89
Recall Date: Jul 28, 2020
Consumer Complaints
479 ComplaintsHonda (american Honda Motor Co.)
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
On 2 land roads especially with no other vehicles in view, the car will suddenly brake, flash the dash for emergency braking and violently shake the steering wheel back and forth and almost take it out of your hands. It was done this since new. Taken to dealer 11/15/21 for this issue, they "aligned it" and made it somewhat better but still did the braking and steering wheel shake on way home from dealer. We just put up with it as the vehicle cost so much. The dealer also replaced the windshield as it cracked within 3 months of new sitting in a parking lot. This again required another paid alignment of this system. They said windshield may have been defective buy we had to pay for it anyway, alignment was needed for avoidance system In may of 2023, the vehicle became un-drivable as it would kick the process off about every 30-50 feet. The vehicle has never been in any accident or collision of any type. So they said they aligned it gain but replaced some sensors. The vehicle still has some issues and they charged us $904 to replace some sensors even though they said they were believed they were good but could not find any other explanation, yes the vehicle has been under warranty during this entire time. Dealer and Honda spoke person stated warranty repair is discretionary on these repairs. So they will not honor their warranty either on this system
Corrective Action:
On 2 land roads especially with no other vehicles in view, the car will suddenly brake, flash the dash for emergency braking and violently shake the steering wheel back and forth and almost take it out of your hands. It was done this since new. Taken to dealer 11/15/21 for this issue, they "aligned it" and made it somewhat better but still did the braking and steering wheel shake on way home from dealer. We just put up with it as the vehicle cost so much. The dealer also replaced the windshield as it cracked within 3 months of new sitting in a parking lot. This again required another paid alignment of this system. They said windshield may have been defective buy we had to pay for it anyway, alignment was needed for avoidance system In may of 2023, the vehicle became un-drivable as it would kick the process off about every 30-50 feet. The vehicle has never been in any accident or collision of any type. So they said they aligned it gain but replaced some sensors. The vehicle still has some issues and they charged us $904 to replace some sensors even though they said they were believed they were good but could not find any other explanation, yes the vehicle has been under warranty during this entire time. Dealer and Honda spoke person stated warranty repair is discretionary on these repairs. So they will not honor their warranty either on this system
Additional Notes:
On 2 land roads especially with no other vehicles in view, the car will suddenly brake, flash the dash for emergency braking and violently shake the steering wheel back and forth and almost take it out of your hands. It was done this since new. Taken to dealer 11/15/21 for this issue, they "aligned it" and made it somewhat better but still did the braking and steering wheel shake on way home from dealer. We just put up with it as the vehicle cost so much. The dealer also replaced the windshield as it cracked within 3 months of new sitting in a parking lot. This again required another paid alignment of this system. They said windshield may have been defective buy we had to pay for it anyway, alignment was needed for avoidance system In may of 2023, the vehicle became un-drivable as it would kick the process off about every 30-50 feet. The vehicle has never been in any accident or collision of any type. So they said they aligned it gain but replaced some sensors. The vehicle still has some issues and they charged us $904 to replace some sensors even though they said they were believed they were good but could not find any other explanation, yes the vehicle has been under warranty during this entire time. Dealer and Honda spoke person stated warranty repair is discretionary on these repairs. So they will not honor their warranty either on this system
Mfg Campaign: 11533513
Recall Date: Jul 20, 2023
Honda (american Honda Motor Co.)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
On 2 land roads especially with no other vehicles in view, the car will suddenly brake, flash the dash for emergency braking and violently shake the steering wheel back and forth and almost take it out of your hands. It was done this since new. Taken to dealer 11/15/21 for this issue, they "aligned it" and made it somewhat better but still did the braking and steering wheel shake on way home from dealer. We just put up with it as the vehicle cost so much. The dealer also replaced the windshield as it cracked within 3 months of new sitting in a parking lot. This again required another paid alignment of this system. They said windshield may have been defective buy we had to pay for it anyway, alignment was needed for avoidance system In may of 2023, the vehicle became un-drivable as it would kick the process off about every 30-50 feet. The vehicle has never been in any accident or collision of any type. So they said they aligned it gain but replaced some sensors. The vehicle still has some issues and they charged us $904 to replace some sensors even though they said they were believed they were good but could not find any other explanation, yes the vehicle has been under warranty during this entire time. Dealer and Honda spoke person stated warranty repair is discretionary on these repairs. So they will not honor their warranty either on this system
Corrective Action:
On 2 land roads especially with no other vehicles in view, the car will suddenly brake, flash the dash for emergency braking and violently shake the steering wheel back and forth and almost take it out of your hands. It was done this since new. Taken to dealer 11/15/21 for this issue, they "aligned it" and made it somewhat better but still did the braking and steering wheel shake on way home from dealer. We just put up with it as the vehicle cost so much. The dealer also replaced the windshield as it cracked within 3 months of new sitting in a parking lot. This again required another paid alignment of this system. They said windshield may have been defective buy we had to pay for it anyway, alignment was needed for avoidance system In may of 2023, the vehicle became un-drivable as it would kick the process off about every 30-50 feet. The vehicle has never been in any accident or collision of any type. So they said they aligned it gain but replaced some sensors. The vehicle still has some issues and they charged us $904 to replace some sensors even though they said they were believed they were good but could not find any other explanation, yes the vehicle has been under warranty during this entire time. Dealer and Honda spoke person stated warranty repair is discretionary on these repairs. So they will not honor their warranty either on this system
Additional Notes:
On 2 land roads especially with no other vehicles in view, the car will suddenly brake, flash the dash for emergency braking and violently shake the steering wheel back and forth and almost take it out of your hands. It was done this since new. Taken to dealer 11/15/21 for this issue, they "aligned it" and made it somewhat better but still did the braking and steering wheel shake on way home from dealer. We just put up with it as the vehicle cost so much. The dealer also replaced the windshield as it cracked within 3 months of new sitting in a parking lot. This again required another paid alignment of this system. They said windshield may have been defective buy we had to pay for it anyway, alignment was needed for avoidance system In may of 2023, the vehicle became un-drivable as it would kick the process off about every 30-50 feet. The vehicle has never been in any accident or collision of any type. So they said they aligned it gain but replaced some sensors. The vehicle still has some issues and they charged us $904 to replace some sensors even though they said they were believed they were good but could not find any other explanation, yes the vehicle has been under warranty during this entire time. Dealer and Honda spoke person stated warranty repair is discretionary on these repairs. So they will not honor their warranty either on this system
Mfg Campaign: 11533513
Recall Date: Jul 20, 2023
Honda (american Honda Motor Co.)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
On 2 land roads especially with no other vehicles in view, the car will suddenly brake, flash the dash for emergency braking and violently shake the steering wheel back and forth and almost take it out of your hands. It was done this since new. Taken to dealer 11/15/21 for this issue, they "aligned it" and made it somewhat better but still did the braking and steering wheel shake on way home from dealer. We just put up with it as the vehicle cost so much. The dealer also replaced the windshield as it cracked within 3 months of new sitting in a parking lot. This again required another paid alignment of this system. They said windshield may have been defective buy we had to pay for it anyway, alignment was needed for avoidance system In may of 2023, the vehicle became un-drivable as it would kick the process off about every 30-50 feet. The vehicle has never been in any accident or collision of any type. So they said they aligned it gain but replaced some sensors. The vehicle still has some issues and they charged us $904 to replace some sensors even though they said they were believed they were good but could not find any other explanation, yes the vehicle has been under warranty during this entire time. Dealer and Honda spoke person stated warranty repair is discretionary on these repairs. So they will not honor their warranty either on this system
Corrective Action:
On 2 land roads especially with no other vehicles in view, the car will suddenly brake, flash the dash for emergency braking and violently shake the steering wheel back and forth and almost take it out of your hands. It was done this since new. Taken to dealer 11/15/21 for this issue, they "aligned it" and made it somewhat better but still did the braking and steering wheel shake on way home from dealer. We just put up with it as the vehicle cost so much. The dealer also replaced the windshield as it cracked within 3 months of new sitting in a parking lot. This again required another paid alignment of this system. They said windshield may have been defective buy we had to pay for it anyway, alignment was needed for avoidance system In may of 2023, the vehicle became un-drivable as it would kick the process off about every 30-50 feet. The vehicle has never been in any accident or collision of any type. So they said they aligned it gain but replaced some sensors. The vehicle still has some issues and they charged us $904 to replace some sensors even though they said they were believed they were good but could not find any other explanation, yes the vehicle has been under warranty during this entire time. Dealer and Honda spoke person stated warranty repair is discretionary on these repairs. So they will not honor their warranty either on this system
Additional Notes:
On 2 land roads especially with no other vehicles in view, the car will suddenly brake, flash the dash for emergency braking and violently shake the steering wheel back and forth and almost take it out of your hands. It was done this since new. Taken to dealer 11/15/21 for this issue, they "aligned it" and made it somewhat better but still did the braking and steering wheel shake on way home from dealer. We just put up with it as the vehicle cost so much. The dealer also replaced the windshield as it cracked within 3 months of new sitting in a parking lot. This again required another paid alignment of this system. They said windshield may have been defective buy we had to pay for it anyway, alignment was needed for avoidance system In may of 2023, the vehicle became un-drivable as it would kick the process off about every 30-50 feet. The vehicle has never been in any accident or collision of any type. So they said they aligned it gain but replaced some sensors. The vehicle still has some issues and they charged us $904 to replace some sensors even though they said they were believed they were good but could not find any other explanation, yes the vehicle has been under warranty during this entire time. Dealer and Honda spoke person stated warranty repair is discretionary on these repairs. So they will not honor their warranty either on this system
Mfg Campaign: 11533513
Recall Date: Jul 20, 2023
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When going from stop light, car died in middle of intersection. Couldn’t get it started. Had it towed to dealership.Dealer did diagnostics and couldn’t find any issue. Drove car home. Turned it off. The car would not restart. Had it towed back to dealership. Not sure if it’s starter, alternator, auto engine stop features. Battery seems to be Gett drained. Danger is that the car randomly dies and won’t start. Dealer has no idea of the issue. Tow truck driver said he has towed severs Honda pilots with the same issue.
Corrective Action:
When going from stop light, car died in middle of intersection. Couldn’t get it started. Had it towed to dealership.Dealer did diagnostics and couldn’t find any issue. Drove car home. Turned it off. The car would not restart. Had it towed back to dealership. Not sure if it’s starter, alternator, auto engine stop features. Battery seems to be Gett drained. Danger is that the car randomly dies and won’t start. Dealer has no idea of the issue. Tow truck driver said he has towed severs Honda pilots with the same issue.
Additional Notes:
When going from stop light, car died in middle of intersection. Couldn’t get it started. Had it towed to dealership.Dealer did diagnostics and couldn’t find any issue. Drove car home. Turned it off. The car would not restart. Had it towed back to dealership. Not sure if it’s starter, alternator, auto engine stop features. Battery seems to be Gett drained. Danger is that the car randomly dies and won’t start. Dealer has no idea of the issue. Tow truck driver said he has towed severs Honda pilots with the same issue.
Mfg Campaign: 11532532
Recall Date: Jul 16, 2023
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
When going from stop light, car died in middle of intersection. Couldn’t get it started. Had it towed to dealership.Dealer did diagnostics and couldn’t find any issue. Drove car home. Turned it off. The car would not restart. Had it towed back to dealership. Not sure if it’s starter, alternator, auto engine stop features. Battery seems to be Gett drained. Danger is that the car randomly dies and won’t start. Dealer has no idea of the issue. Tow truck driver said he has towed severs Honda pilots with the same issue.
Corrective Action:
When going from stop light, car died in middle of intersection. Couldn’t get it started. Had it towed to dealership.Dealer did diagnostics and couldn’t find any issue. Drove car home. Turned it off. The car would not restart. Had it towed back to dealership. Not sure if it’s starter, alternator, auto engine stop features. Battery seems to be Gett drained. Danger is that the car randomly dies and won’t start. Dealer has no idea of the issue. Tow truck driver said he has towed severs Honda pilots with the same issue.
Additional Notes:
When going from stop light, car died in middle of intersection. Couldn’t get it started. Had it towed to dealership.Dealer did diagnostics and couldn’t find any issue. Drove car home. Turned it off. The car would not restart. Had it towed back to dealership. Not sure if it’s starter, alternator, auto engine stop features. Battery seems to be Gett drained. Danger is that the car randomly dies and won’t start. Dealer has no idea of the issue. Tow truck driver said he has towed severs Honda pilots with the same issue.
Mfg Campaign: 11532532
Recall Date: Jul 16, 2023
Honda (american Honda Motor Co.)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I went to my Honda dealership today 7/15/23, and my side mirrors were on a recall, and they replaced them and my driver side mirror is all distorted. It looks like I’m looking through my contacts while wearing my glasses. It’s given me a headache. My passenger side mirror looks fine. I’ll be calling the dealership on Monday morning. This fix is awful and a real safety hazard because now I don’t want to look out of the mirror because it gives me a really bad headache.
Corrective Action:
I went to my Honda dealership today 7/15/23, and my side mirrors were on a recall, and they replaced them and my driver side mirror is all distorted. It looks like I’m looking through my contacts while wearing my glasses. It’s given me a headache. My passenger side mirror looks fine. I’ll be calling the dealership on Monday morning. This fix is awful and a real safety hazard because now I don’t want to look out of the mirror because it gives me a really bad headache.
Additional Notes:
I went to my Honda dealership today 7/15/23, and my side mirrors were on a recall, and they replaced them and my driver side mirror is all distorted. It looks like I’m looking through my contacts while wearing my glasses. It’s given me a headache. My passenger side mirror looks fine. I’ll be calling the dealership on Monday morning. This fix is awful and a real safety hazard because now I don’t want to look out of the mirror because it gives me a really bad headache.
Mfg Campaign: 11532508
Recall Date: Jul 15, 2023
Honda (american Honda Motor Co.)
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
Lane departure braking mechanism has become faulty. Over the last 2 weeks, I've had 2 incidents that could have resulted in a rear end crash, bodily injury or death, when the lane departure caused BRAKE to flash on the dashboard and the automatic system caused the Pilot to temporarily hard brake in the middle of the freeway. I reported this to POWAY Honda during my last visit, but they ignored this system problem.
Corrective Action:
Lane departure braking mechanism has become faulty. Over the last 2 weeks, I've had 2 incidents that could have resulted in a rear end crash, bodily injury or death, when the lane departure caused BRAKE to flash on the dashboard and the automatic system caused the Pilot to temporarily hard brake in the middle of the freeway. I reported this to POWAY Honda during my last visit, but they ignored this system problem.
Additional Notes:
Lane departure braking mechanism has become faulty. Over the last 2 weeks, I've had 2 incidents that could have resulted in a rear end crash, bodily injury or death, when the lane departure caused BRAKE to flash on the dashboard and the automatic system caused the Pilot to temporarily hard brake in the middle of the freeway. I reported this to POWAY Honda during my last visit, but they ignored this system problem.
Mfg Campaign: 11531154
Recall Date: Jul 9, 2023
Honda (american Honda Motor Co.)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Lane departure braking mechanism has become faulty. Over the last 2 weeks, I've had 2 incidents that could have resulted in a rear end crash, bodily injury or death, when the lane departure caused BRAKE to flash on the dashboard and the automatic system caused the Pilot to temporarily hard brake in the middle of the freeway. I reported this to POWAY Honda during my last visit, but they ignored this system problem.
Corrective Action:
Lane departure braking mechanism has become faulty. Over the last 2 weeks, I've had 2 incidents that could have resulted in a rear end crash, bodily injury or death, when the lane departure caused BRAKE to flash on the dashboard and the automatic system caused the Pilot to temporarily hard brake in the middle of the freeway. I reported this to POWAY Honda during my last visit, but they ignored this system problem.
Additional Notes:
Lane departure braking mechanism has become faulty. Over the last 2 weeks, I've had 2 incidents that could have resulted in a rear end crash, bodily injury or death, when the lane departure caused BRAKE to flash on the dashboard and the automatic system caused the Pilot to temporarily hard brake in the middle of the freeway. I reported this to POWAY Honda during my last visit, but they ignored this system problem.
Mfg Campaign: 11531154
Recall Date: Jul 9, 2023
Honda (american Honda Motor Co.)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I received the recall remedy for my Pilot from a Honda service center per the side-view mirrors detachment recall (NHTSA CAMPAIGN NUMBER: 23V174000). Although my side-mirror was working just fine, I decided to receive the recall remedy, i.e., new side-mirrors, believing that it will improve safety of my car. However, after the Honda service center finished replacing my old side-mirrors with new side-mirrors, I realized while I was driving away from the center that the image of the new side-mirror on the driver side was very waving and distorted, which made me feel nauseous and zoned in when I looked at it. In fact, I had to keep looking at the mirror for more than a second while driving in order to clearly see what's behind my left lane. After trying to adjust myself to the new mirror for several minutes, I realized that I couldn't do it. So I had to take my car back to the service center and they explained that they received the same complaint a lot but another new mirror would have the same issue. After several back and forth between me and the staff, thankfully they replaced it with another new mirror. Although the distorted image on the mirror got better, it still bothered me while driving. As the manager at the center suggested that another new mirror replacement might be even worse than the current one, I decided to try the current one for now, and not ask for another replacement. In addition, I kept asking if I could get my original old mirror back since it was working just fine. But the center said that it is impossible due to the federal obligation they have toward NHTSA. I think quality of the recall remedy should be warranted. But, here, my situation got worse after receiving the recall remedy. I hope NHTSA will look into this issue and make sure the quality of the mirror provided by the manufacturer meets the basic customer expectation. Thank you. (FYI: https://www.piloteers.org/threads/distorted-sideview-mirror-image.180764/)
Corrective Action:
I received the recall remedy for my Pilot from a Honda service center per the side-view mirrors detachment recall (NHTSA CAMPAIGN NUMBER: 23V174000). Although my side-mirror was working just fine, I decided to receive the recall remedy, i.e., new side-mirrors, believing that it will improve safety of my car. However, after the Honda service center finished replacing my old side-mirrors with new side-mirrors, I realized while I was driving away from the center that the image of the new side-mirror on the driver side was very waving and distorted, which made me feel nauseous and zoned in when I looked at it. In fact, I had to keep looking at the mirror for more than a second while driving in order to clearly see what's behind my left lane. After trying to adjust myself to the new mirror for several minutes, I realized that I couldn't do it. So I had to take my car back to the service center and they explained that they received the same complaint a lot but another new mirror would have the same issue. After several back and forth between me and the staff, thankfully they replaced it with another new mirror. Although the distorted image on the mirror got better, it still bothered me while driving. As the manager at the center suggested that another new mirror replacement might be even worse than the current one, I decided to try the current one for now, and not ask for another replacement. In addition, I kept asking if I could get my original old mirror back since it was working just fine. But the center said that it is impossible due to the federal obligation they have toward NHTSA. I think quality of the recall remedy should be warranted. But, here, my situation got worse after receiving the recall remedy. I hope NHTSA will look into this issue and make sure the quality of the mirror provided by the manufacturer meets the basic customer expectation. Thank you. (FYI: https://www.piloteers.org/threads/distorted-sideview-mirror-image.180764/)
Additional Notes:
I received the recall remedy for my Pilot from a Honda service center per the side-view mirrors detachment recall (NHTSA CAMPAIGN NUMBER: 23V174000). Although my side-mirror was working just fine, I decided to receive the recall remedy, i.e., new side-mirrors, believing that it will improve safety of my car. However, after the Honda service center finished replacing my old side-mirrors with new side-mirrors, I realized while I was driving away from the center that the image of the new side-mirror on the driver side was very waving and distorted, which made me feel nauseous and zoned in when I looked at it. In fact, I had to keep looking at the mirror for more than a second while driving in order to clearly see what's behind my left lane. After trying to adjust myself to the new mirror for several minutes, I realized that I couldn't do it. So I had to take my car back to the service center and they explained that they received the same complaint a lot but another new mirror would have the same issue. After several back and forth between me and the staff, thankfully they replaced it with another new mirror. Although the distorted image on the mirror got better, it still bothered me while driving. As the manager at the center suggested that another new mirror replacement might be even worse than the current one, I decided to try the current one for now, and not ask for another replacement. In addition, I kept asking if I could get my original old mirror back since it was working just fine. But the center said that it is impossible due to the federal obligation they have toward NHTSA. I think quality of the recall remedy should be warranted. But, here, my situation got worse after receiving the recall remedy. I hope NHTSA will look into this issue and make sure the quality of the mirror provided by the manufacturer meets the basic customer expectation. Thank you. (FYI: https://www.piloteers.org/threads/distorted-sideview-mirror-image.180764/)
Mfg Campaign: 11529830
Recall Date: Jun 30, 2023
Honda (american Honda Motor Co.)
Defect Description:
TIRES
Potential Consequences:
On 6/23/23, my wife was driving on a street & was changing lanes (from left to right) when the driver-side rear tire suddenly ruptured. She heard a loud pop coming from the tire and immediately scanned for a car impact or debris on the road—but neither was present. The vehicles within her proximity yielded to allow her to pull out of the street and into a safe parking lot. Since our children were in the car, she confirmed that they were safe. Upon my arrival, I could see a visible tear in the side wall of the tire. It is apparent that the tire side wall tore so rapidly that when the rim hit the asphault of the street its impact was so hard— that it left a gaping hole in the rim! Our family’s safety was in jeopardy because had vehicles not yielded , a crash may have been inevitable. Our local dealer has recommended reaching out to the tire manufacturer for a possible claim. There were no warning lamps prior to this incident.
Corrective Action:
On 6/23/23, my wife was driving on a street & was changing lanes (from left to right) when the driver-side rear tire suddenly ruptured. She heard a loud pop coming from the tire and immediately scanned for a car impact or debris on the road—but neither was present. The vehicles within her proximity yielded to allow her to pull out of the street and into a safe parking lot. Since our children were in the car, she confirmed that they were safe. Upon my arrival, I could see a visible tear in the side wall of the tire. It is apparent that the tire side wall tore so rapidly that when the rim hit the asphault of the street its impact was so hard— that it left a gaping hole in the rim! Our family’s safety was in jeopardy because had vehicles not yielded , a crash may have been inevitable. Our local dealer has recommended reaching out to the tire manufacturer for a possible claim. There were no warning lamps prior to this incident.
Additional Notes:
On 6/23/23, my wife was driving on a street & was changing lanes (from left to right) when the driver-side rear tire suddenly ruptured. She heard a loud pop coming from the tire and immediately scanned for a car impact or debris on the road—but neither was present. The vehicles within her proximity yielded to allow her to pull out of the street and into a safe parking lot. Since our children were in the car, she confirmed that they were safe. Upon my arrival, I could see a visible tear in the side wall of the tire. It is apparent that the tire side wall tore so rapidly that when the rim hit the asphault of the street its impact was so hard— that it left a gaping hole in the rim! Our family’s safety was in jeopardy because had vehicles not yielded , a crash may have been inevitable. Our local dealer has recommended reaching out to the tire manufacturer for a possible claim. There were no warning lamps prior to this incident.
Mfg Campaign: 11529120
Recall Date: Jun 27, 2023
Honda (american Honda Motor Co.)
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
When driving the collision mitigation and brakes come on for no reason. Once when driving down a two lane road with a car coming in the opposite direction in their lane and I was in mine, the car braked. Then once getting on a road nothing coming nor any other vehicle around the vehicle did a hard brake. I just purchased the car last month and it just started happening.
Corrective Action:
When driving the collision mitigation and brakes come on for no reason. Once when driving down a two lane road with a car coming in the opposite direction in their lane and I was in mine, the car braked. Then once getting on a road nothing coming nor any other vehicle around the vehicle did a hard brake. I just purchased the car last month and it just started happening.
Additional Notes:
When driving the collision mitigation and brakes come on for no reason. Once when driving down a two lane road with a car coming in the opposite direction in their lane and I was in mine, the car braked. Then once getting on a road nothing coming nor any other vehicle around the vehicle did a hard brake. I just purchased the car last month and it just started happening.
Mfg Campaign: 11528475
Recall Date: Jun 23, 2023
Honda (american Honda Motor Co.)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Inside rearview mirror(adhesive detched and air bubble is between windshield and rearview mirror) a crack had since developed exactly dead center where the rearview mirror has come detached. Problem has not been confirmed with dealer. Not yet. December 7th (when I noticed a few weeks ago, i went back into my camera roll and looked for pictures of my car and I found one where I can see the air bubble between the mirror and windshield before the crack had formed.
Corrective Action:
Inside rearview mirror(adhesive detched and air bubble is between windshield and rearview mirror) a crack had since developed exactly dead center where the rearview mirror has come detached. Problem has not been confirmed with dealer. Not yet. December 7th (when I noticed a few weeks ago, i went back into my camera roll and looked for pictures of my car and I found one where I can see the air bubble between the mirror and windshield before the crack had formed.
Additional Notes:
Inside rearview mirror(adhesive detched and air bubble is between windshield and rearview mirror) a crack had since developed exactly dead center where the rearview mirror has come detached. Problem has not been confirmed with dealer. Not yet. December 7th (when I noticed a few weeks ago, i went back into my camera roll and looked for pictures of my car and I found one where I can see the air bubble between the mirror and windshield before the crack had formed.
Mfg Campaign: 11528122
Recall Date: Jun 21, 2023
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Audio system popping noise affecting the dashboard system and audio system not working loss of power controls to use any of the systems digital components including speed control backup camera entire audio system
Corrective Action:
Audio system popping noise affecting the dashboard system and audio system not working loss of power controls to use any of the systems digital components including speed control backup camera entire audio system
Additional Notes:
Audio system popping noise affecting the dashboard system and audio system not working loss of power controls to use any of the systems digital components including speed control backup camera entire audio system
Mfg Campaign: 11526002
Recall Date: Jun 8, 2023
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The Entertainment system makes popping and crackling sounds and will cut out. This is very distracting while driving. It does not allow you to use the screen at all including to view backing up. I contacting Honda Corp and was told to get a formal diagnosis which is scheduled for June 16, 2023. Was also told this has happened many times before in other models of pilots.
Corrective Action:
The Entertainment system makes popping and crackling sounds and will cut out. This is very distracting while driving. It does not allow you to use the screen at all including to view backing up. I contacting Honda Corp and was told to get a formal diagnosis which is scheduled for June 16, 2023. Was also told this has happened many times before in other models of pilots.
Additional Notes:
The Entertainment system makes popping and crackling sounds and will cut out. This is very distracting while driving. It does not allow you to use the screen at all including to view backing up. I contacting Honda Corp and was told to get a formal diagnosis which is scheduled for June 16, 2023. Was also told this has happened many times before in other models of pilots.
Mfg Campaign: 11523802
Recall Date: May 25, 2023
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The driver side door doesn’t open when unlocked. You have to hit the lock button multiple times before the door can detach from the driver side panel. And the door doesn’t shut when you close it. Something wrong with the lock.
Corrective Action:
The driver side door doesn’t open when unlocked. You have to hit the lock button multiple times before the door can detach from the driver side panel. And the door doesn’t shut when you close it. Something wrong with the lock.
Additional Notes:
The driver side door doesn’t open when unlocked. You have to hit the lock button multiple times before the door can detach from the driver side panel. And the door doesn’t shut when you close it. Something wrong with the lock.
Mfg Campaign: 11523593
Recall Date: May 24, 2023
Honda (american Honda Motor Co.)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I purchased the vehicle brand new in 2021. At this time I don't feel safe driving the vehicle due to the following issues I'm having: The automatic braking system will engage without notice. On 5/20/23 I was at driving at 60 MPH at 2:00am and the car slammed on the brakes for no reason, there was NO other vehicles on the road in front of me or besides me at the time of the incident. On 5/21/22 I was driving around 45MPH and I went next to a vehicle that was parked on the should of the road, When I approached the vehicle the brakes engaged almost causing a collision with the vehicle that was driving behind me witch it happen to be a Semi Truck. 12/22/22 While driving on HWY 18th the vehicle brakes engaged for reason or warning while driving on straight line. This happens 99% of the time when I drive the vehicle. The warning yellow braking light would illuminate and the steering wheel will shake or vibrate for no apparent reason when cars are coming the opposite way. This is extremely scary situation to have in a brand new vehicle. I have taken the vehicle to the dealership in hope of repair but nothing has been done. I started having this concerns a month or so after the vehicle was purchased, and the only solution I was given by the dealership was to disengage the auto braking program, But I don't think that's the solution. This coming Thursday 5/24/23 the vehicle will be inspected. ( this will be the second or third time the vehicle will be in the shop due to the same issue. Thank you for taking the time in reviewing my concern.
Corrective Action:
I purchased the vehicle brand new in 2021. At this time I don't feel safe driving the vehicle due to the following issues I'm having: The automatic braking system will engage without notice. On 5/20/23 I was at driving at 60 MPH at 2:00am and the car slammed on the brakes for no reason, there was NO other vehicles on the road in front of me or besides me at the time of the incident. On 5/21/22 I was driving around 45MPH and I went next to a vehicle that was parked on the should of the road, When I approached the vehicle the brakes engaged almost causing a collision with the vehicle that was driving behind me witch it happen to be a Semi Truck. 12/22/22 While driving on HWY 18th the vehicle brakes engaged for reason or warning while driving on straight line. This happens 99% of the time when I drive the vehicle. The warning yellow braking light would illuminate and the steering wheel will shake or vibrate for no apparent reason when cars are coming the opposite way. This is extremely scary situation to have in a brand new vehicle. I have taken the vehicle to the dealership in hope of repair but nothing has been done. I started having this concerns a month or so after the vehicle was purchased, and the only solution I was given by the dealership was to disengage the auto braking program, But I don't think that's the solution. This coming Thursday 5/24/23 the vehicle will be inspected. ( this will be the second or third time the vehicle will be in the shop due to the same issue. Thank you for taking the time in reviewing my concern.
Additional Notes:
I purchased the vehicle brand new in 2021. At this time I don't feel safe driving the vehicle due to the following issues I'm having: The automatic braking system will engage without notice. On 5/20/23 I was at driving at 60 MPH at 2:00am and the car slammed on the brakes for no reason, there was NO other vehicles on the road in front of me or besides me at the time of the incident. On 5/21/22 I was driving around 45MPH and I went next to a vehicle that was parked on the should of the road, When I approached the vehicle the brakes engaged almost causing a collision with the vehicle that was driving behind me witch it happen to be a Semi Truck. 12/22/22 While driving on HWY 18th the vehicle brakes engaged for reason or warning while driving on straight line. This happens 99% of the time when I drive the vehicle. The warning yellow braking light would illuminate and the steering wheel will shake or vibrate for no apparent reason when cars are coming the opposite way. This is extremely scary situation to have in a brand new vehicle. I have taken the vehicle to the dealership in hope of repair but nothing has been done. I started having this concerns a month or so after the vehicle was purchased, and the only solution I was given by the dealership was to disengage the auto braking program, But I don't think that's the solution. This coming Thursday 5/24/23 the vehicle will be inspected. ( this will be the second or third time the vehicle will be in the shop due to the same issue. Thank you for taking the time in reviewing my concern.
Mfg Campaign: 11523333
Recall Date: May 22, 2023
Honda (american Honda Motor Co.)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
When driving the collision mitigation and brakes apply , flash dash and shake wheel violently. Almost loss of vehicle control. Almost not drivable on 2 lane roads This happens multiple times during any driving. This has been ongoing since Purchase and has been reviewed by Honda dealer without correction. Only recourse was replace controls at owner cost even while under new car warranty
Corrective Action:
When driving the collision mitigation and brakes apply , flash dash and shake wheel violently. Almost loss of vehicle control. Almost not drivable on 2 lane roads This happens multiple times during any driving. This has been ongoing since Purchase and has been reviewed by Honda dealer without correction. Only recourse was replace controls at owner cost even while under new car warranty
Additional Notes:
When driving the collision mitigation and brakes apply , flash dash and shake wheel violently. Almost loss of vehicle control. Almost not drivable on 2 lane roads This happens multiple times during any driving. This has been ongoing since Purchase and has been reviewed by Honda dealer without correction. Only recourse was replace controls at owner cost even while under new car warranty
Mfg Campaign: 11522826
Recall Date: May 19, 2023
Honda (american Honda Motor Co.)
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
When driving the collision mitigation and brakes apply , flash dash and shake wheel violently. Almost loss of vehicle control. Almost not drivable on 2 lane roads This happens multiple times during any driving. This has been ongoing since Purchase and has been reviewed by Honda dealer without correction. Only recourse was replace controls at owner cost even while under new car warranty
Corrective Action:
When driving the collision mitigation and brakes apply , flash dash and shake wheel violently. Almost loss of vehicle control. Almost not drivable on 2 lane roads This happens multiple times during any driving. This has been ongoing since Purchase and has been reviewed by Honda dealer without correction. Only recourse was replace controls at owner cost even while under new car warranty
Additional Notes:
When driving the collision mitigation and brakes apply , flash dash and shake wheel violently. Almost loss of vehicle control. Almost not drivable on 2 lane roads This happens multiple times during any driving. This has been ongoing since Purchase and has been reviewed by Honda dealer without correction. Only recourse was replace controls at owner cost even while under new car warranty
Mfg Campaign: 11522826
Recall Date: May 19, 2023
Honda (american Honda Motor Co.)
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
When driving the collision mitigation and brakes apply , flash dash and shake wheel violently. Almost loss of vehicle control. Almost not drivable on 2 lane roads This happens multiple times during any driving. This has been ongoing since Purchase and has been reviewed by Honda dealer without correction. Only recourse was replace controls at owner cost even while under new car warranty
Corrective Action:
When driving the collision mitigation and brakes apply , flash dash and shake wheel violently. Almost loss of vehicle control. Almost not drivable on 2 lane roads This happens multiple times during any driving. This has been ongoing since Purchase and has been reviewed by Honda dealer without correction. Only recourse was replace controls at owner cost even while under new car warranty
Additional Notes:
When driving the collision mitigation and brakes apply , flash dash and shake wheel violently. Almost loss of vehicle control. Almost not drivable on 2 lane roads This happens multiple times during any driving. This has been ongoing since Purchase and has been reviewed by Honda dealer without correction. Only recourse was replace controls at owner cost even while under new car warranty
Mfg Campaign: 11522826
Recall Date: May 19, 2023
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Last week the the security alarm went off for no reason. The following day, I arrived to work and parked my car. 45 minutes later, I am notified my headlights were on. I ALWAYS keep my headlights on AUTO so they never should have been on. After I started my car for a minute, everything seems fine. 3 hours later, I hear an alarm in the parking lot but did not think it was my vehicle. I leave work and go to outside and realize my alarm has been going off for a couple of hours. I go to open my vehicle and try to start the car but all the whole dashboard lit up and the speakers were popping and making horrible noises. I could not get the car started and my driver seat kept moving on its own. I called Honda of Murfreesboro and they advised that I needed to get my vehicle towed. I receive a call the next day and I was told that it had an electrical malfunction and the entire keyless access control unit needed to be replaced along with the connector ends. I have had several issues with the 2021 Pilot and this takes the cake. First it was the auto/stop at a red light and it completely shut off the engine. I had to turn the vehicle off and shift to park and then start the car. Also my "warning brake" lights come on randomly which alarms me and it will shift the car over. I also have had some issues with getting on an entrance ramp and the car doesn't want to pick up speed and I push the gas and the RPM's rev. This vehicle is unsafe.
Corrective Action:
Last week the the security alarm went off for no reason. The following day, I arrived to work and parked my car. 45 minutes later, I am notified my headlights were on. I ALWAYS keep my headlights on AUTO so they never should have been on. After I started my car for a minute, everything seems fine. 3 hours later, I hear an alarm in the parking lot but did not think it was my vehicle. I leave work and go to outside and realize my alarm has been going off for a couple of hours. I go to open my vehicle and try to start the car but all the whole dashboard lit up and the speakers were popping and making horrible noises. I could not get the car started and my driver seat kept moving on its own. I called Honda of Murfreesboro and they advised that I needed to get my vehicle towed. I receive a call the next day and I was told that it had an electrical malfunction and the entire keyless access control unit needed to be replaced along with the connector ends. I have had several issues with the 2021 Pilot and this takes the cake. First it was the auto/stop at a red light and it completely shut off the engine. I had to turn the vehicle off and shift to park and then start the car. Also my "warning brake" lights come on randomly which alarms me and it will shift the car over. I also have had some issues with getting on an entrance ramp and the car doesn't want to pick up speed and I push the gas and the RPM's rev. This vehicle is unsafe.
Additional Notes:
Last week the the security alarm went off for no reason. The following day, I arrived to work and parked my car. 45 minutes later, I am notified my headlights were on. I ALWAYS keep my headlights on AUTO so they never should have been on. After I started my car for a minute, everything seems fine. 3 hours later, I hear an alarm in the parking lot but did not think it was my vehicle. I leave work and go to outside and realize my alarm has been going off for a couple of hours. I go to open my vehicle and try to start the car but all the whole dashboard lit up and the speakers were popping and making horrible noises. I could not get the car started and my driver seat kept moving on its own. I called Honda of Murfreesboro and they advised that I needed to get my vehicle towed. I receive a call the next day and I was told that it had an electrical malfunction and the entire keyless access control unit needed to be replaced along with the connector ends. I have had several issues with the 2021 Pilot and this takes the cake. First it was the auto/stop at a red light and it completely shut off the engine. I had to turn the vehicle off and shift to park and then start the car. Also my "warning brake" lights come on randomly which alarms me and it will shift the car over. I also have had some issues with getting on an entrance ramp and the car doesn't want to pick up speed and I push the gas and the RPM's rev. This vehicle is unsafe.
Mfg Campaign: 11521949
Recall Date: May 14, 2023
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