Complaints & Recalls
Official Safety Recalls - Important!
42 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: KGC, KGD
Recall Date: Dec 18, 2023
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2015-2020 Acura TLX, 2016-2020 Acura MDX, 2016 and 2018-2019 Pilot, 2017 and 2019 Ridgeline, and 2018-2019 Odyssey vehicles. Due to a manufacturing error, the connecting rod bearing in the engine may wear and seize, damaging the engine.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: XG1, GG0
Recall Date: Nov 13, 2023
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2019 Passport, 2016-2019 Pilot, and 2017-2020 Ridgeline vehicles. The hood latch striker may become damaged and separate from the hood, which can result in the hood opening while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: PBV
Recall Date: Nov 29, 2021
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2016 Honda Pilot 2WD and AWD vehicles. The affected vehicles have fuel tanks that may leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: KE8
Recall Date: Mar 30, 2017
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain model year 2015 Acura MDX 2WD and MDX 4WD vehicles, 2016 Acura MDX 4WD vehicles, 2015-2016 Honda Odyssey vehicles, and 2016 Honda Pilot 2WD and 4WD vehicles. The affected vehicles have fuel tanks that were manufactured with insufficient welds which may separate and allow fuel to leak out.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: KA9, KB0
Recall Date: Jun 9, 2016
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain model year 2016 Honda Pilot 2WD vehicles manufactured May 4, 2015, to September 8, 2015 and 2016 Pilot 4WD vehicles manufactured May 7, 2015 to September 4, 2015. In the affected vehicles, when one of the safety systems such as tire pressure monitoring, anti-lock braking or electronic stability control malfunctions, there is potential that the instrument panel will not illuminate the corresponding warning light, however the warning lamps will illuminate when the ignition is turned off and then turned back on. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic stability control systems", number 135, "Light vehicle brake systems" and number 138, "Tire pressure monitoring systems".
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: JV7
Recall Date: Oct 16, 2015
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain model year 2016 Honda Pilot vehicles manufactured May 4, 2015, to June 5, 2015. Due to an assembly issue, the third row seatbelt may be trapped between the rear seat and the rear sideliner.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: JS7
Recall Date: Jul 6, 2015
Consumer Complaints
2.1K ComplaintsHonda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 HONDA PILOT. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE VEHICLE STALLED. THE VEHICLE FAILED TO RESTART AND WAS COASTED TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE DEALER WHERE DIAGNOSED THAT THE ALTERNATOR AND THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,038.
Corrective Action:
TL* THE CONTACT OWNS A 2016 HONDA PILOT. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE VEHICLE STALLED. THE VEHICLE FAILED TO RESTART AND WAS COASTED TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE DEALER WHERE DIAGNOSED THAT THE ALTERNATOR AND THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,038.
Additional Notes:
TL* THE CONTACT OWNS A 2016 HONDA PILOT. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE VEHICLE STALLED. THE VEHICLE FAILED TO RESTART AND WAS COASTED TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE DEALER WHERE DIAGNOSED THAT THE ALTERNATOR AND THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,038.
Mfg Campaign: 10850146
Recall Date: Mar 17, 2016
Honda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
2/4/16: BACKED OUT OF GARAGE, PUT CAR IN PARK, LOWERED GARAGE DOOR. WAS ABOUT TO EXIT VEHICLE TO ADJUST PASSENGER SIDE MIRROR, CAR SURGED FORWARD, CRASHING THROUGH GARAGE DOOR. BRAKES WOULD NOT STOP VEHICLE AS IT WAS CRASHING THROUGH THE GARAGE; IMMEDIATELY APPLIED EMERGENCY BRAKES, CAR FINALLY STOPPED AGAINST SHELVING IN GARAGE AND WTEN BECAME WEDGED IN GARAGE. CAR EXPERIENCED SEVERE DAMAGE TO FRONT, HOOD, TOP, SIDES AND COULD NOT BE REMOVED FROM GARAGE UNTIL GARAGE DOORS WERE REMOVED BY GARAGE DOOR COMPANY THE NEXT DAY. ON 2/5/16 TOOK CAR TO HONDA DEALER. SAID THEY NEEDED TIME TO INVESTIGATE, WOULD NEED UNTIL MONDAY, 2/15 WHEN MANUFACTUERE'S REP COULD BE THERE; GAVE LOANER VEHICLE TO USE IN INTERIM. CAR STILL HAD DEALER TAG, ONE MONTH OLD. ON 2/17, RECEIVED A CALL FROM SERVICE MANAGER STATING THAT HONDA REP'S INVESTIGATION FOUND NOTHING WRONG WITH VEHICLE AND THAT I WOULD NEED TO LOOK TO MY INSURANCE COMPANY TO REPAIR VEHICLE. I WAS TOLD TO RETURN LOANER VEHICLE THAT DAY, WHICH WE DID. THERE WAS OVER $2,000 DAMAGE TO HOME; AND $8,836 DAMAGE TO VEHICLE. I FIND IT AMAZING THAT HONDA COULD FIND NOTHING WRONG WITH VEHICLE. I KNOW FOR A FACT THAT THE CAR WAS IN PARK AND NOTHING WOULD MAKE IT STOP. THE CAR IS BRAND NEW - HONDA KNOWS THAT SOMETHING IS WRONG; THERE ARE OTHER VEHICLES THAT HAVE HAD THE SAME PROBLEM. I WILL NOT FEEL SAFE IN THE CAR FOR ONE MINUTE WHEN THE REPAIRS ARE COMPLETED (TAKING 24 DAYS TO REPAIR). AND, IT IS A DAMAGED VEHICLE WITH THE DEALER TAG STILL ON IT!
Corrective Action:
2/4/16: BACKED OUT OF GARAGE, PUT CAR IN PARK, LOWERED GARAGE DOOR. WAS ABOUT TO EXIT VEHICLE TO ADJUST PASSENGER SIDE MIRROR, CAR SURGED FORWARD, CRASHING THROUGH GARAGE DOOR. BRAKES WOULD NOT STOP VEHICLE AS IT WAS CRASHING THROUGH THE GARAGE; IMMEDIATELY APPLIED EMERGENCY BRAKES, CAR FINALLY STOPPED AGAINST SHELVING IN GARAGE AND WTEN BECAME WEDGED IN GARAGE. CAR EXPERIENCED SEVERE DAMAGE TO FRONT, HOOD, TOP, SIDES AND COULD NOT BE REMOVED FROM GARAGE UNTIL GARAGE DOORS WERE REMOVED BY GARAGE DOOR COMPANY THE NEXT DAY. ON 2/5/16 TOOK CAR TO HONDA DEALER. SAID THEY NEEDED TIME TO INVESTIGATE, WOULD NEED UNTIL MONDAY, 2/15 WHEN MANUFACTUERE'S REP COULD BE THERE; GAVE LOANER VEHICLE TO USE IN INTERIM. CAR STILL HAD DEALER TAG, ONE MONTH OLD. ON 2/17, RECEIVED A CALL FROM SERVICE MANAGER STATING THAT HONDA REP'S INVESTIGATION FOUND NOTHING WRONG WITH VEHICLE AND THAT I WOULD NEED TO LOOK TO MY INSURANCE COMPANY TO REPAIR VEHICLE. I WAS TOLD TO RETURN LOANER VEHICLE THAT DAY, WHICH WE DID. THERE WAS OVER $2,000 DAMAGE TO HOME; AND $8,836 DAMAGE TO VEHICLE. I FIND IT AMAZING THAT HONDA COULD FIND NOTHING WRONG WITH VEHICLE. I KNOW FOR A FACT THAT THE CAR WAS IN PARK AND NOTHING WOULD MAKE IT STOP. THE CAR IS BRAND NEW - HONDA KNOWS THAT SOMETHING IS WRONG; THERE ARE OTHER VEHICLES THAT HAVE HAD THE SAME PROBLEM. I WILL NOT FEEL SAFE IN THE CAR FOR ONE MINUTE WHEN THE REPAIRS ARE COMPLETED (TAKING 24 DAYS TO REPAIR). AND, IT IS A DAMAGED VEHICLE WITH THE DEALER TAG STILL ON IT!
Additional Notes:
2/4/16: BACKED OUT OF GARAGE, PUT CAR IN PARK, LOWERED GARAGE DOOR. WAS ABOUT TO EXIT VEHICLE TO ADJUST PASSENGER SIDE MIRROR, CAR SURGED FORWARD, CRASHING THROUGH GARAGE DOOR. BRAKES WOULD NOT STOP VEHICLE AS IT WAS CRASHING THROUGH THE GARAGE; IMMEDIATELY APPLIED EMERGENCY BRAKES, CAR FINALLY STOPPED AGAINST SHELVING IN GARAGE AND WTEN BECAME WEDGED IN GARAGE. CAR EXPERIENCED SEVERE DAMAGE TO FRONT, HOOD, TOP, SIDES AND COULD NOT BE REMOVED FROM GARAGE UNTIL GARAGE DOORS WERE REMOVED BY GARAGE DOOR COMPANY THE NEXT DAY. ON 2/5/16 TOOK CAR TO HONDA DEALER. SAID THEY NEEDED TIME TO INVESTIGATE, WOULD NEED UNTIL MONDAY, 2/15 WHEN MANUFACTUERE'S REP COULD BE THERE; GAVE LOANER VEHICLE TO USE IN INTERIM. CAR STILL HAD DEALER TAG, ONE MONTH OLD. ON 2/17, RECEIVED A CALL FROM SERVICE MANAGER STATING THAT HONDA REP'S INVESTIGATION FOUND NOTHING WRONG WITH VEHICLE AND THAT I WOULD NEED TO LOOK TO MY INSURANCE COMPANY TO REPAIR VEHICLE. I WAS TOLD TO RETURN LOANER VEHICLE THAT DAY, WHICH WE DID. THERE WAS OVER $2,000 DAMAGE TO HOME; AND $8,836 DAMAGE TO VEHICLE. I FIND IT AMAZING THAT HONDA COULD FIND NOTHING WRONG WITH VEHICLE. I KNOW FOR A FACT THAT THE CAR WAS IN PARK AND NOTHING WOULD MAKE IT STOP. THE CAR IS BRAND NEW - HONDA KNOWS THAT SOMETHING IS WRONG; THERE ARE OTHER VEHICLES THAT HAVE HAD THE SAME PROBLEM. I WILL NOT FEEL SAFE IN THE CAR FOR ONE MINUTE WHEN THE REPAIRS ARE COMPLETED (TAKING 24 DAYS TO REPAIR). AND, IT IS A DAMAGED VEHICLE WITH THE DEALER TAG STILL ON IT!
Mfg Campaign: 10839856
Recall Date: Mar 4, 2016
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
2/4/16: BACKED OUT OF GARAGE, PUT CAR IN PARK, LOWERED GARAGE DOOR. WAS ABOUT TO EXIT VEHICLE TO ADJUST PASSENGER SIDE MIRROR, CAR SURGED FORWARD, CRASHING THROUGH GARAGE DOOR. BRAKES WOULD NOT STOP VEHICLE AS IT WAS CRASHING THROUGH THE GARAGE; IMMEDIATELY APPLIED EMERGENCY BRAKES, CAR FINALLY STOPPED AGAINST SHELVING IN GARAGE AND WTEN BECAME WEDGED IN GARAGE. CAR EXPERIENCED SEVERE DAMAGE TO FRONT, HOOD, TOP, SIDES AND COULD NOT BE REMOVED FROM GARAGE UNTIL GARAGE DOORS WERE REMOVED BY GARAGE DOOR COMPANY THE NEXT DAY. ON 2/5/16 TOOK CAR TO HONDA DEALER. SAID THEY NEEDED TIME TO INVESTIGATE, WOULD NEED UNTIL MONDAY, 2/15 WHEN MANUFACTUERE'S REP COULD BE THERE; GAVE LOANER VEHICLE TO USE IN INTERIM. CAR STILL HAD DEALER TAG, ONE MONTH OLD. ON 2/17, RECEIVED A CALL FROM SERVICE MANAGER STATING THAT HONDA REP'S INVESTIGATION FOUND NOTHING WRONG WITH VEHICLE AND THAT I WOULD NEED TO LOOK TO MY INSURANCE COMPANY TO REPAIR VEHICLE. I WAS TOLD TO RETURN LOANER VEHICLE THAT DAY, WHICH WE DID. THERE WAS OVER $2,000 DAMAGE TO HOME; AND $8,836 DAMAGE TO VEHICLE. I FIND IT AMAZING THAT HONDA COULD FIND NOTHING WRONG WITH VEHICLE. I KNOW FOR A FACT THAT THE CAR WAS IN PARK AND NOTHING WOULD MAKE IT STOP. THE CAR IS BRAND NEW - HONDA KNOWS THAT SOMETHING IS WRONG; THERE ARE OTHER VEHICLES THAT HAVE HAD THE SAME PROBLEM. I WILL NOT FEEL SAFE IN THE CAR FOR ONE MINUTE WHEN THE REPAIRS ARE COMPLETED (TAKING 24 DAYS TO REPAIR). AND, IT IS A DAMAGED VEHICLE WITH THE DEALER TAG STILL ON IT!
Corrective Action:
2/4/16: BACKED OUT OF GARAGE, PUT CAR IN PARK, LOWERED GARAGE DOOR. WAS ABOUT TO EXIT VEHICLE TO ADJUST PASSENGER SIDE MIRROR, CAR SURGED FORWARD, CRASHING THROUGH GARAGE DOOR. BRAKES WOULD NOT STOP VEHICLE AS IT WAS CRASHING THROUGH THE GARAGE; IMMEDIATELY APPLIED EMERGENCY BRAKES, CAR FINALLY STOPPED AGAINST SHELVING IN GARAGE AND WTEN BECAME WEDGED IN GARAGE. CAR EXPERIENCED SEVERE DAMAGE TO FRONT, HOOD, TOP, SIDES AND COULD NOT BE REMOVED FROM GARAGE UNTIL GARAGE DOORS WERE REMOVED BY GARAGE DOOR COMPANY THE NEXT DAY. ON 2/5/16 TOOK CAR TO HONDA DEALER. SAID THEY NEEDED TIME TO INVESTIGATE, WOULD NEED UNTIL MONDAY, 2/15 WHEN MANUFACTUERE'S REP COULD BE THERE; GAVE LOANER VEHICLE TO USE IN INTERIM. CAR STILL HAD DEALER TAG, ONE MONTH OLD. ON 2/17, RECEIVED A CALL FROM SERVICE MANAGER STATING THAT HONDA REP'S INVESTIGATION FOUND NOTHING WRONG WITH VEHICLE AND THAT I WOULD NEED TO LOOK TO MY INSURANCE COMPANY TO REPAIR VEHICLE. I WAS TOLD TO RETURN LOANER VEHICLE THAT DAY, WHICH WE DID. THERE WAS OVER $2,000 DAMAGE TO HOME; AND $8,836 DAMAGE TO VEHICLE. I FIND IT AMAZING THAT HONDA COULD FIND NOTHING WRONG WITH VEHICLE. I KNOW FOR A FACT THAT THE CAR WAS IN PARK AND NOTHING WOULD MAKE IT STOP. THE CAR IS BRAND NEW - HONDA KNOWS THAT SOMETHING IS WRONG; THERE ARE OTHER VEHICLES THAT HAVE HAD THE SAME PROBLEM. I WILL NOT FEEL SAFE IN THE CAR FOR ONE MINUTE WHEN THE REPAIRS ARE COMPLETED (TAKING 24 DAYS TO REPAIR). AND, IT IS A DAMAGED VEHICLE WITH THE DEALER TAG STILL ON IT!
Additional Notes:
2/4/16: BACKED OUT OF GARAGE, PUT CAR IN PARK, LOWERED GARAGE DOOR. WAS ABOUT TO EXIT VEHICLE TO ADJUST PASSENGER SIDE MIRROR, CAR SURGED FORWARD, CRASHING THROUGH GARAGE DOOR. BRAKES WOULD NOT STOP VEHICLE AS IT WAS CRASHING THROUGH THE GARAGE; IMMEDIATELY APPLIED EMERGENCY BRAKES, CAR FINALLY STOPPED AGAINST SHELVING IN GARAGE AND WTEN BECAME WEDGED IN GARAGE. CAR EXPERIENCED SEVERE DAMAGE TO FRONT, HOOD, TOP, SIDES AND COULD NOT BE REMOVED FROM GARAGE UNTIL GARAGE DOORS WERE REMOVED BY GARAGE DOOR COMPANY THE NEXT DAY. ON 2/5/16 TOOK CAR TO HONDA DEALER. SAID THEY NEEDED TIME TO INVESTIGATE, WOULD NEED UNTIL MONDAY, 2/15 WHEN MANUFACTUERE'S REP COULD BE THERE; GAVE LOANER VEHICLE TO USE IN INTERIM. CAR STILL HAD DEALER TAG, ONE MONTH OLD. ON 2/17, RECEIVED A CALL FROM SERVICE MANAGER STATING THAT HONDA REP'S INVESTIGATION FOUND NOTHING WRONG WITH VEHICLE AND THAT I WOULD NEED TO LOOK TO MY INSURANCE COMPANY TO REPAIR VEHICLE. I WAS TOLD TO RETURN LOANER VEHICLE THAT DAY, WHICH WE DID. THERE WAS OVER $2,000 DAMAGE TO HOME; AND $8,836 DAMAGE TO VEHICLE. I FIND IT AMAZING THAT HONDA COULD FIND NOTHING WRONG WITH VEHICLE. I KNOW FOR A FACT THAT THE CAR WAS IN PARK AND NOTHING WOULD MAKE IT STOP. THE CAR IS BRAND NEW - HONDA KNOWS THAT SOMETHING IS WRONG; THERE ARE OTHER VEHICLES THAT HAVE HAD THE SAME PROBLEM. I WILL NOT FEEL SAFE IN THE CAR FOR ONE MINUTE WHEN THE REPAIRS ARE COMPLETED (TAKING 24 DAYS TO REPAIR). AND, IT IS A DAMAGED VEHICLE WITH THE DEALER TAG STILL ON IT!
Mfg Campaign: 10839856
Recall Date: Mar 4, 2016
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
2/4/16: BACKED OUT OF GARAGE, PUT CAR IN PARK, LOWERED GARAGE DOOR. WAS ABOUT TO EXIT VEHICLE TO ADJUST PASSENGER SIDE MIRROR, CAR SURGED FORWARD, CRASHING THROUGH GARAGE DOOR. BRAKES WOULD NOT STOP VEHICLE AS IT WAS CRASHING THROUGH THE GARAGE; IMMEDIATELY APPLIED EMERGENCY BRAKES, CAR FINALLY STOPPED AGAINST SHELVING IN GARAGE AND WTEN BECAME WEDGED IN GARAGE. CAR EXPERIENCED SEVERE DAMAGE TO FRONT, HOOD, TOP, SIDES AND COULD NOT BE REMOVED FROM GARAGE UNTIL GARAGE DOORS WERE REMOVED BY GARAGE DOOR COMPANY THE NEXT DAY. ON 2/5/16 TOOK CAR TO HONDA DEALER. SAID THEY NEEDED TIME TO INVESTIGATE, WOULD NEED UNTIL MONDAY, 2/15 WHEN MANUFACTUERE'S REP COULD BE THERE; GAVE LOANER VEHICLE TO USE IN INTERIM. CAR STILL HAD DEALER TAG, ONE MONTH OLD. ON 2/17, RECEIVED A CALL FROM SERVICE MANAGER STATING THAT HONDA REP'S INVESTIGATION FOUND NOTHING WRONG WITH VEHICLE AND THAT I WOULD NEED TO LOOK TO MY INSURANCE COMPANY TO REPAIR VEHICLE. I WAS TOLD TO RETURN LOANER VEHICLE THAT DAY, WHICH WE DID. THERE WAS OVER $2,000 DAMAGE TO HOME; AND $8,836 DAMAGE TO VEHICLE. I FIND IT AMAZING THAT HONDA COULD FIND NOTHING WRONG WITH VEHICLE. I KNOW FOR A FACT THAT THE CAR WAS IN PARK AND NOTHING WOULD MAKE IT STOP. THE CAR IS BRAND NEW - HONDA KNOWS THAT SOMETHING IS WRONG; THERE ARE OTHER VEHICLES THAT HAVE HAD THE SAME PROBLEM. I WILL NOT FEEL SAFE IN THE CAR FOR ONE MINUTE WHEN THE REPAIRS ARE COMPLETED (TAKING 24 DAYS TO REPAIR). AND, IT IS A DAMAGED VEHICLE WITH THE DEALER TAG STILL ON IT!
Corrective Action:
2/4/16: BACKED OUT OF GARAGE, PUT CAR IN PARK, LOWERED GARAGE DOOR. WAS ABOUT TO EXIT VEHICLE TO ADJUST PASSENGER SIDE MIRROR, CAR SURGED FORWARD, CRASHING THROUGH GARAGE DOOR. BRAKES WOULD NOT STOP VEHICLE AS IT WAS CRASHING THROUGH THE GARAGE; IMMEDIATELY APPLIED EMERGENCY BRAKES, CAR FINALLY STOPPED AGAINST SHELVING IN GARAGE AND WTEN BECAME WEDGED IN GARAGE. CAR EXPERIENCED SEVERE DAMAGE TO FRONT, HOOD, TOP, SIDES AND COULD NOT BE REMOVED FROM GARAGE UNTIL GARAGE DOORS WERE REMOVED BY GARAGE DOOR COMPANY THE NEXT DAY. ON 2/5/16 TOOK CAR TO HONDA DEALER. SAID THEY NEEDED TIME TO INVESTIGATE, WOULD NEED UNTIL MONDAY, 2/15 WHEN MANUFACTUERE'S REP COULD BE THERE; GAVE LOANER VEHICLE TO USE IN INTERIM. CAR STILL HAD DEALER TAG, ONE MONTH OLD. ON 2/17, RECEIVED A CALL FROM SERVICE MANAGER STATING THAT HONDA REP'S INVESTIGATION FOUND NOTHING WRONG WITH VEHICLE AND THAT I WOULD NEED TO LOOK TO MY INSURANCE COMPANY TO REPAIR VEHICLE. I WAS TOLD TO RETURN LOANER VEHICLE THAT DAY, WHICH WE DID. THERE WAS OVER $2,000 DAMAGE TO HOME; AND $8,836 DAMAGE TO VEHICLE. I FIND IT AMAZING THAT HONDA COULD FIND NOTHING WRONG WITH VEHICLE. I KNOW FOR A FACT THAT THE CAR WAS IN PARK AND NOTHING WOULD MAKE IT STOP. THE CAR IS BRAND NEW - HONDA KNOWS THAT SOMETHING IS WRONG; THERE ARE OTHER VEHICLES THAT HAVE HAD THE SAME PROBLEM. I WILL NOT FEEL SAFE IN THE CAR FOR ONE MINUTE WHEN THE REPAIRS ARE COMPLETED (TAKING 24 DAYS TO REPAIR). AND, IT IS A DAMAGED VEHICLE WITH THE DEALER TAG STILL ON IT!
Additional Notes:
2/4/16: BACKED OUT OF GARAGE, PUT CAR IN PARK, LOWERED GARAGE DOOR. WAS ABOUT TO EXIT VEHICLE TO ADJUST PASSENGER SIDE MIRROR, CAR SURGED FORWARD, CRASHING THROUGH GARAGE DOOR. BRAKES WOULD NOT STOP VEHICLE AS IT WAS CRASHING THROUGH THE GARAGE; IMMEDIATELY APPLIED EMERGENCY BRAKES, CAR FINALLY STOPPED AGAINST SHELVING IN GARAGE AND WTEN BECAME WEDGED IN GARAGE. CAR EXPERIENCED SEVERE DAMAGE TO FRONT, HOOD, TOP, SIDES AND COULD NOT BE REMOVED FROM GARAGE UNTIL GARAGE DOORS WERE REMOVED BY GARAGE DOOR COMPANY THE NEXT DAY. ON 2/5/16 TOOK CAR TO HONDA DEALER. SAID THEY NEEDED TIME TO INVESTIGATE, WOULD NEED UNTIL MONDAY, 2/15 WHEN MANUFACTUERE'S REP COULD BE THERE; GAVE LOANER VEHICLE TO USE IN INTERIM. CAR STILL HAD DEALER TAG, ONE MONTH OLD. ON 2/17, RECEIVED A CALL FROM SERVICE MANAGER STATING THAT HONDA REP'S INVESTIGATION FOUND NOTHING WRONG WITH VEHICLE AND THAT I WOULD NEED TO LOOK TO MY INSURANCE COMPANY TO REPAIR VEHICLE. I WAS TOLD TO RETURN LOANER VEHICLE THAT DAY, WHICH WE DID. THERE WAS OVER $2,000 DAMAGE TO HOME; AND $8,836 DAMAGE TO VEHICLE. I FIND IT AMAZING THAT HONDA COULD FIND NOTHING WRONG WITH VEHICLE. I KNOW FOR A FACT THAT THE CAR WAS IN PARK AND NOTHING WOULD MAKE IT STOP. THE CAR IS BRAND NEW - HONDA KNOWS THAT SOMETHING IS WRONG; THERE ARE OTHER VEHICLES THAT HAVE HAD THE SAME PROBLEM. I WILL NOT FEEL SAFE IN THE CAR FOR ONE MINUTE WHEN THE REPAIRS ARE COMPLETED (TAKING 24 DAYS TO REPAIR). AND, IT IS A DAMAGED VEHICLE WITH THE DEALER TAG STILL ON IT!
Mfg Campaign: 10839856
Recall Date: Mar 4, 2016
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
PURCHASED 2016 HONDA PILOT ON 2/27/16. STARTED NOTICING ISSUES WITH RADIO FADING IN AND OUT (VOLUME). THIS PROBLEM OCCURS AT ALL TIMES IT SEEMS BUT WORSE WHILE IN MOTION.TOOK TO DEALER AND THEY STATED WASNT AWARE OF ANY ISSUES WITH THIS PROBLEM. AS I STARTED MY RESEARCH, I FOUND THAT THIS IS A HUGE PROBLEM WITH THE 2016 PILOT. FILED A COMPLAINT WITH HONDA AND WAS TOLD TO TAKE TO DEALER AS I DID BUT NOTHING WAS DONE ABOUT ISSUE. SEEMS LIKE A SMALL ISSUE BUT WHEN SPENDING THAT AMOUNT OF MONEY YOU EXPECT EVERYTHING TO BE WORKING PROPERLY. FEEL LIKE I'M GETTING THE RUN AROUND BUT THIS PROBLEM NEEDS TO FIXED. NOT SURE WHERE I CAN GO AT THIS POINT TO GET PROBLEM RESOLVED. PLEASE HELP!!
Corrective Action:
PURCHASED 2016 HONDA PILOT ON 2/27/16. STARTED NOTICING ISSUES WITH RADIO FADING IN AND OUT (VOLUME). THIS PROBLEM OCCURS AT ALL TIMES IT SEEMS BUT WORSE WHILE IN MOTION.TOOK TO DEALER AND THEY STATED WASNT AWARE OF ANY ISSUES WITH THIS PROBLEM. AS I STARTED MY RESEARCH, I FOUND THAT THIS IS A HUGE PROBLEM WITH THE 2016 PILOT. FILED A COMPLAINT WITH HONDA AND WAS TOLD TO TAKE TO DEALER AS I DID BUT NOTHING WAS DONE ABOUT ISSUE. SEEMS LIKE A SMALL ISSUE BUT WHEN SPENDING THAT AMOUNT OF MONEY YOU EXPECT EVERYTHING TO BE WORKING PROPERLY. FEEL LIKE I'M GETTING THE RUN AROUND BUT THIS PROBLEM NEEDS TO FIXED. NOT SURE WHERE I CAN GO AT THIS POINT TO GET PROBLEM RESOLVED. PLEASE HELP!!
Additional Notes:
PURCHASED 2016 HONDA PILOT ON 2/27/16. STARTED NOTICING ISSUES WITH RADIO FADING IN AND OUT (VOLUME). THIS PROBLEM OCCURS AT ALL TIMES IT SEEMS BUT WORSE WHILE IN MOTION.TOOK TO DEALER AND THEY STATED WASNT AWARE OF ANY ISSUES WITH THIS PROBLEM. AS I STARTED MY RESEARCH, I FOUND THAT THIS IS A HUGE PROBLEM WITH THE 2016 PILOT. FILED A COMPLAINT WITH HONDA AND WAS TOLD TO TAKE TO DEALER AS I DID BUT NOTHING WAS DONE ABOUT ISSUE. SEEMS LIKE A SMALL ISSUE BUT WHEN SPENDING THAT AMOUNT OF MONEY YOU EXPECT EVERYTHING TO BE WORKING PROPERLY. FEEL LIKE I'M GETTING THE RUN AROUND BUT THIS PROBLEM NEEDS TO FIXED. NOT SURE WHERE I CAN GO AT THIS POINT TO GET PROBLEM RESOLVED. PLEASE HELP!!
Mfg Campaign: 10839384
Recall Date: Mar 2, 2016
Honda (american Honda Motor Co.)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
COMING TO A STOP AT AN INTERSECTION IT HAS SURGED 4 TIMES TAKING ME OUT INTO THE INTERSECTION EVERY TIME, WITH FOOT OFF GAS AN ON BREAK I CAN NOT STOP IT. I RECENTLY HAVE BEEN USING THE EMERGENCY BREAK TO STOP IT. IT DOES NOT HAPPEN ALL THE TIME. I TOOK IT TO DEALER 2X. AMERICAN HONDA IS LOOKING INTO IT AND ALWAYS ASK IT WRECKED IT. SEVERAL OTHERS HAD SAME ISSUE. AN SOFTWARE UPDATE DID NOT RESOLVE ISSUE. CAN OUR GOVERNMENT HELP?
Corrective Action:
COMING TO A STOP AT AN INTERSECTION IT HAS SURGED 4 TIMES TAKING ME OUT INTO THE INTERSECTION EVERY TIME, WITH FOOT OFF GAS AN ON BREAK I CAN NOT STOP IT. I RECENTLY HAVE BEEN USING THE EMERGENCY BREAK TO STOP IT. IT DOES NOT HAPPEN ALL THE TIME. I TOOK IT TO DEALER 2X. AMERICAN HONDA IS LOOKING INTO IT AND ALWAYS ASK IT WRECKED IT. SEVERAL OTHERS HAD SAME ISSUE. AN SOFTWARE UPDATE DID NOT RESOLVE ISSUE. CAN OUR GOVERNMENT HELP?
Additional Notes:
COMING TO A STOP AT AN INTERSECTION IT HAS SURGED 4 TIMES TAKING ME OUT INTO THE INTERSECTION EVERY TIME, WITH FOOT OFF GAS AN ON BREAK I CAN NOT STOP IT. I RECENTLY HAVE BEEN USING THE EMERGENCY BREAK TO STOP IT. IT DOES NOT HAPPEN ALL THE TIME. I TOOK IT TO DEALER 2X. AMERICAN HONDA IS LOOKING INTO IT AND ALWAYS ASK IT WRECKED IT. SEVERAL OTHERS HAD SAME ISSUE. AN SOFTWARE UPDATE DID NOT RESOLVE ISSUE. CAN OUR GOVERNMENT HELP?
Mfg Campaign: 10839083
Recall Date: Feb 29, 2016
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
COMING TO A STOP AT AN INTERSECTION IT HAS SURGED 4 TIMES TAKING ME OUT INTO THE INTERSECTION EVERY TIME, WITH FOOT OFF GAS AN ON BREAK I CAN NOT STOP IT. I RECENTLY HAVE BEEN USING THE EMERGENCY BREAK TO STOP IT. IT DOES NOT HAPPEN ALL THE TIME. I TOOK IT TO DEALER 2X. AMERICAN HONDA IS LOOKING INTO IT AND ALWAYS ASK IT WRECKED IT. SEVERAL OTHERS HAD SAME ISSUE. AN SOFTWARE UPDATE DID NOT RESOLVE ISSUE. CAN OUR GOVERNMENT HELP?
Corrective Action:
COMING TO A STOP AT AN INTERSECTION IT HAS SURGED 4 TIMES TAKING ME OUT INTO THE INTERSECTION EVERY TIME, WITH FOOT OFF GAS AN ON BREAK I CAN NOT STOP IT. I RECENTLY HAVE BEEN USING THE EMERGENCY BREAK TO STOP IT. IT DOES NOT HAPPEN ALL THE TIME. I TOOK IT TO DEALER 2X. AMERICAN HONDA IS LOOKING INTO IT AND ALWAYS ASK IT WRECKED IT. SEVERAL OTHERS HAD SAME ISSUE. AN SOFTWARE UPDATE DID NOT RESOLVE ISSUE. CAN OUR GOVERNMENT HELP?
Additional Notes:
COMING TO A STOP AT AN INTERSECTION IT HAS SURGED 4 TIMES TAKING ME OUT INTO THE INTERSECTION EVERY TIME, WITH FOOT OFF GAS AN ON BREAK I CAN NOT STOP IT. I RECENTLY HAVE BEEN USING THE EMERGENCY BREAK TO STOP IT. IT DOES NOT HAPPEN ALL THE TIME. I TOOK IT TO DEALER 2X. AMERICAN HONDA IS LOOKING INTO IT AND ALWAYS ASK IT WRECKED IT. SEVERAL OTHERS HAD SAME ISSUE. AN SOFTWARE UPDATE DID NOT RESOLVE ISSUE. CAN OUR GOVERNMENT HELP?
Mfg Campaign: 10839083
Recall Date: Feb 29, 2016
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
COMING TO A STOP AT AN INTERSECTION IT HAS SURGED 4 TIMES TAKING ME OUT INTO THE INTERSECTION EVERY TIME, WITH FOOT OFF GAS AN ON BREAK I CAN NOT STOP IT. I RECENTLY HAVE BEEN USING THE EMERGENCY BREAK TO STOP IT. IT DOES NOT HAPPEN ALL THE TIME. I TOOK IT TO DEALER 2X. AMERICAN HONDA IS LOOKING INTO IT AND ALWAYS ASK IT WRECKED IT. SEVERAL OTHERS HAD SAME ISSUE. AN SOFTWARE UPDATE DID NOT RESOLVE ISSUE. CAN OUR GOVERNMENT HELP?
Corrective Action:
COMING TO A STOP AT AN INTERSECTION IT HAS SURGED 4 TIMES TAKING ME OUT INTO THE INTERSECTION EVERY TIME, WITH FOOT OFF GAS AN ON BREAK I CAN NOT STOP IT. I RECENTLY HAVE BEEN USING THE EMERGENCY BREAK TO STOP IT. IT DOES NOT HAPPEN ALL THE TIME. I TOOK IT TO DEALER 2X. AMERICAN HONDA IS LOOKING INTO IT AND ALWAYS ASK IT WRECKED IT. SEVERAL OTHERS HAD SAME ISSUE. AN SOFTWARE UPDATE DID NOT RESOLVE ISSUE. CAN OUR GOVERNMENT HELP?
Additional Notes:
COMING TO A STOP AT AN INTERSECTION IT HAS SURGED 4 TIMES TAKING ME OUT INTO THE INTERSECTION EVERY TIME, WITH FOOT OFF GAS AN ON BREAK I CAN NOT STOP IT. I RECENTLY HAVE BEEN USING THE EMERGENCY BREAK TO STOP IT. IT DOES NOT HAPPEN ALL THE TIME. I TOOK IT TO DEALER 2X. AMERICAN HONDA IS LOOKING INTO IT AND ALWAYS ASK IT WRECKED IT. SEVERAL OTHERS HAD SAME ISSUE. AN SOFTWARE UPDATE DID NOT RESOLVE ISSUE. CAN OUR GOVERNMENT HELP?
Mfg Campaign: 10839083
Recall Date: Feb 29, 2016
Honda (american Honda Motor Co.)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
SOMETIMES CAN NOT STOP 2016 HONDA PILOT WITH FOOT OFF GAS AND FIRMLY PRESSING DOWN ON BREAK PEDDLE. IT HAS TAKEN ME 4 TIMES INTO INTERSECTIONS. YESTERDAY I WAS GOING TO MAKE A LEFT HAND TURN AT A 4 WAY STOP AND THE ENGINE SURGED AND I HAD TO GO STRAIGHT TO AVOID HITTING A CAR. THE DEALER CHECKED BREAKS AND GAS PEDDLE AND FOUND NO PROBLEMS. THE TOUCH SCREEN RADIO CONTROLS SOMETIMES DOES NOT WORK. DEALER MECHANIC SAID COMPUTER CONTROLS THAT AND CAR GAS TOO, THEREFORE I THINK IT IS A SOFTWARE ISSUE THAT NEEDS TO BE ADDRESSED IMMEDIATELY. I HAVE A CODE NUMBER WITH AMERICA HONDA. THEY ARE CHECKING INTO THE MATTER AND HOPE THEY FIND A SOLUTION BEFORE I WRECK OR WORST KILL SOMEONE. I HAVE HAD THIS NEW VEHICLE ABOUT 6 WEEKS. ONLY 1300 MILES ON IT.
Corrective Action:
SOMETIMES CAN NOT STOP 2016 HONDA PILOT WITH FOOT OFF GAS AND FIRMLY PRESSING DOWN ON BREAK PEDDLE. IT HAS TAKEN ME 4 TIMES INTO INTERSECTIONS. YESTERDAY I WAS GOING TO MAKE A LEFT HAND TURN AT A 4 WAY STOP AND THE ENGINE SURGED AND I HAD TO GO STRAIGHT TO AVOID HITTING A CAR. THE DEALER CHECKED BREAKS AND GAS PEDDLE AND FOUND NO PROBLEMS. THE TOUCH SCREEN RADIO CONTROLS SOMETIMES DOES NOT WORK. DEALER MECHANIC SAID COMPUTER CONTROLS THAT AND CAR GAS TOO, THEREFORE I THINK IT IS A SOFTWARE ISSUE THAT NEEDS TO BE ADDRESSED IMMEDIATELY. I HAVE A CODE NUMBER WITH AMERICA HONDA. THEY ARE CHECKING INTO THE MATTER AND HOPE THEY FIND A SOLUTION BEFORE I WRECK OR WORST KILL SOMEONE. I HAVE HAD THIS NEW VEHICLE ABOUT 6 WEEKS. ONLY 1300 MILES ON IT.
Additional Notes:
SOMETIMES CAN NOT STOP 2016 HONDA PILOT WITH FOOT OFF GAS AND FIRMLY PRESSING DOWN ON BREAK PEDDLE. IT HAS TAKEN ME 4 TIMES INTO INTERSECTIONS. YESTERDAY I WAS GOING TO MAKE A LEFT HAND TURN AT A 4 WAY STOP AND THE ENGINE SURGED AND I HAD TO GO STRAIGHT TO AVOID HITTING A CAR. THE DEALER CHECKED BREAKS AND GAS PEDDLE AND FOUND NO PROBLEMS. THE TOUCH SCREEN RADIO CONTROLS SOMETIMES DOES NOT WORK. DEALER MECHANIC SAID COMPUTER CONTROLS THAT AND CAR GAS TOO, THEREFORE I THINK IT IS A SOFTWARE ISSUE THAT NEEDS TO BE ADDRESSED IMMEDIATELY. I HAVE A CODE NUMBER WITH AMERICA HONDA. THEY ARE CHECKING INTO THE MATTER AND HOPE THEY FIND A SOLUTION BEFORE I WRECK OR WORST KILL SOMEONE. I HAVE HAD THIS NEW VEHICLE ABOUT 6 WEEKS. ONLY 1300 MILES ON IT.
Mfg Campaign: 10838770
Recall Date: Feb 27, 2016
Honda (american Honda Motor Co.)
Defect Description:
SEAT BELTS
Potential Consequences:
WHEN SECURING THE DRIVER'S SIDE SEATBELT, IT SEEMED TO BE TOO TIGHT AND DID NOT ALLOW ROOM TO REACH THE DASH. TOOK IT BACK TO THE DEALERSHIP AND THEY LUBRICATED IT AND SAID IT WAS WORKING FINE. IT STILL CONTINUED TO FEEL TOO TIGHT - ESPECIALLY WHEN COMPARED TO THE PASSENGER SIDE. SO, I STOPPED BY A HONDA DEALERSHIP AND TRIED THE SEATBELT IN ONE OF THEIR 2016 MODELS AND FOUND THAT IT HAD THE SAME SNUGNESS AS MY VEHICLE. I HAVE SINCE MEASURED BOTH THE DRIVER'S SEATBELT AND THE FRONT PASSENGER SEATBELT. THE RESULT WAS THAT THE DRIVER'S SIDE BELT IS A FULL 24 INCHES SHORTER THAN THE FRONT PASSENGER BELT, WHEN FULLY EXTENDED. I FEEL THAT IF IT IS TIGHT ON ME, IT COULD POSE A PROBLEM FOR OTHERS AS WELL. IT SHOULD BE NOTED THAT, EVEN THOUGH THE BELT WAS A LITTLE SNUG, I REALLY DID NOT NOTICE IT UNTIL I WAS WEARING BULKY WINTER CLOTHING AND HEAVY COAT.
Corrective Action:
WHEN SECURING THE DRIVER'S SIDE SEATBELT, IT SEEMED TO BE TOO TIGHT AND DID NOT ALLOW ROOM TO REACH THE DASH. TOOK IT BACK TO THE DEALERSHIP AND THEY LUBRICATED IT AND SAID IT WAS WORKING FINE. IT STILL CONTINUED TO FEEL TOO TIGHT - ESPECIALLY WHEN COMPARED TO THE PASSENGER SIDE. SO, I STOPPED BY A HONDA DEALERSHIP AND TRIED THE SEATBELT IN ONE OF THEIR 2016 MODELS AND FOUND THAT IT HAD THE SAME SNUGNESS AS MY VEHICLE. I HAVE SINCE MEASURED BOTH THE DRIVER'S SEATBELT AND THE FRONT PASSENGER SEATBELT. THE RESULT WAS THAT THE DRIVER'S SIDE BELT IS A FULL 24 INCHES SHORTER THAN THE FRONT PASSENGER BELT, WHEN FULLY EXTENDED. I FEEL THAT IF IT IS TIGHT ON ME, IT COULD POSE A PROBLEM FOR OTHERS AS WELL. IT SHOULD BE NOTED THAT, EVEN THOUGH THE BELT WAS A LITTLE SNUG, I REALLY DID NOT NOTICE IT UNTIL I WAS WEARING BULKY WINTER CLOTHING AND HEAVY COAT.
Additional Notes:
WHEN SECURING THE DRIVER'S SIDE SEATBELT, IT SEEMED TO BE TOO TIGHT AND DID NOT ALLOW ROOM TO REACH THE DASH. TOOK IT BACK TO THE DEALERSHIP AND THEY LUBRICATED IT AND SAID IT WAS WORKING FINE. IT STILL CONTINUED TO FEEL TOO TIGHT - ESPECIALLY WHEN COMPARED TO THE PASSENGER SIDE. SO, I STOPPED BY A HONDA DEALERSHIP AND TRIED THE SEATBELT IN ONE OF THEIR 2016 MODELS AND FOUND THAT IT HAD THE SAME SNUGNESS AS MY VEHICLE. I HAVE SINCE MEASURED BOTH THE DRIVER'S SEATBELT AND THE FRONT PASSENGER SEATBELT. THE RESULT WAS THAT THE DRIVER'S SIDE BELT IS A FULL 24 INCHES SHORTER THAN THE FRONT PASSENGER BELT, WHEN FULLY EXTENDED. I FEEL THAT IF IT IS TIGHT ON ME, IT COULD POSE A PROBLEM FOR OTHERS AS WELL. IT SHOULD BE NOTED THAT, EVEN THOUGH THE BELT WAS A LITTLE SNUG, I REALLY DID NOT NOTICE IT UNTIL I WAS WEARING BULKY WINTER CLOTHING AND HEAVY COAT.
Mfg Campaign: 10836865
Recall Date: Feb 18, 2016
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
EVER SINCE THE DAY I PURCHASED THE CAR THE RADIO RECEPTION HAS BEEN VERY BAD AT ALL TIMES MOVING OR PARKED.. THIS IS WITH AM/FM AND XM RADIO. THE ONLY WAY I CAN LISTEN TO MUSIC IS USING MY CELL PHONE VIA BLUETOOTH. I HAVE TAKEN MY PILOT TO THE DEALER AND WAS TOLD I NEED TO WAIT FOR AMERICAN HONDA TO FIGURE OUT A FIX FOR THIS. THE SERVICE DEPARTMENT EVEN CHECKED ALL 6 PILOTS ON THE LOT AND THEY ALL HAD THE SAME ISSUES. I ALSO FILED A COMPLAINT WITH AMERICAN HONDA AND WAS TOLD THEY ARE AWARE OF THE ISSUE AND I NEED TO WAIT FOR A FIX. MY CASE MANAGERISSUED ME A $400 HONDA LOYALTY CARD WHICH CAN BE USED FOR PARTS OR SERVICE AT ANY HONDA DEALER (SHE SAID THE CARD FOR FOR MY TROUBLES). I HAVE BEEN WAITING SINCE END NOVEMBER 2015 WHEN I PURCHASED THE CAR. THIS IS A PROBLEM WITH ALL 2016 HONDA PILOTS, THERE ARE MANY COMPLAINTS IN THE ONLINE FORUMS ABOUT THIS PROBLEM.
Corrective Action:
EVER SINCE THE DAY I PURCHASED THE CAR THE RADIO RECEPTION HAS BEEN VERY BAD AT ALL TIMES MOVING OR PARKED.. THIS IS WITH AM/FM AND XM RADIO. THE ONLY WAY I CAN LISTEN TO MUSIC IS USING MY CELL PHONE VIA BLUETOOTH. I HAVE TAKEN MY PILOT TO THE DEALER AND WAS TOLD I NEED TO WAIT FOR AMERICAN HONDA TO FIGURE OUT A FIX FOR THIS. THE SERVICE DEPARTMENT EVEN CHECKED ALL 6 PILOTS ON THE LOT AND THEY ALL HAD THE SAME ISSUES. I ALSO FILED A COMPLAINT WITH AMERICAN HONDA AND WAS TOLD THEY ARE AWARE OF THE ISSUE AND I NEED TO WAIT FOR A FIX. MY CASE MANAGERISSUED ME A $400 HONDA LOYALTY CARD WHICH CAN BE USED FOR PARTS OR SERVICE AT ANY HONDA DEALER (SHE SAID THE CARD FOR FOR MY TROUBLES). I HAVE BEEN WAITING SINCE END NOVEMBER 2015 WHEN I PURCHASED THE CAR. THIS IS A PROBLEM WITH ALL 2016 HONDA PILOTS, THERE ARE MANY COMPLAINTS IN THE ONLINE FORUMS ABOUT THIS PROBLEM.
Additional Notes:
EVER SINCE THE DAY I PURCHASED THE CAR THE RADIO RECEPTION HAS BEEN VERY BAD AT ALL TIMES MOVING OR PARKED.. THIS IS WITH AM/FM AND XM RADIO. THE ONLY WAY I CAN LISTEN TO MUSIC IS USING MY CELL PHONE VIA BLUETOOTH. I HAVE TAKEN MY PILOT TO THE DEALER AND WAS TOLD I NEED TO WAIT FOR AMERICAN HONDA TO FIGURE OUT A FIX FOR THIS. THE SERVICE DEPARTMENT EVEN CHECKED ALL 6 PILOTS ON THE LOT AND THEY ALL HAD THE SAME ISSUES. I ALSO FILED A COMPLAINT WITH AMERICAN HONDA AND WAS TOLD THEY ARE AWARE OF THE ISSUE AND I NEED TO WAIT FOR A FIX. MY CASE MANAGERISSUED ME A $400 HONDA LOYALTY CARD WHICH CAN BE USED FOR PARTS OR SERVICE AT ANY HONDA DEALER (SHE SAID THE CARD FOR FOR MY TROUBLES). I HAVE BEEN WAITING SINCE END NOVEMBER 2015 WHEN I PURCHASED THE CAR. THIS IS A PROBLEM WITH ALL 2016 HONDA PILOTS, THERE ARE MANY COMPLAINTS IN THE ONLINE FORUMS ABOUT THIS PROBLEM.
Mfg Campaign: 10836513
Recall Date: Feb 16, 2016
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WE ARE EXPERIENCING A SNAP/CLUNK THAT CAN BE HEARD AND SLIGHTLY FELT THROUGH FOOT WHEN APPLYING OR RELEASING THE ACCELERATOR AND ALSO APPLICATION OF THE BRAKE. THIS ONLY OCCURS WHEN THE VEHICLE IS IN A COLDER (PROBABLY LESS THAN 30 DEGREES FAHRENHEIT) OUTSIDE TEMPS. HONDA DEALER HAD LOOK AT IT TWICE AND ITS BEEN IN THE SHOP 3 THREE TIMES SO FAR WITH THE FOURTH VISIT BEING THIS MORNING 2/10/2016. SO FAR THEY ADJUSTED BOLTS AND FASTENERS ON VISIT ONE. ON VISIT THREE THEY REPLACED THE CENTER DRIVE SHAFT. PROBLEM STILL EXISTS. BECAUSE THERE IS NO KNOW DIAGNOSIS AT THIS TIME ITS UNCLEAR IF THIS IS A SAFETY ISSUE.
Corrective Action:
WE ARE EXPERIENCING A SNAP/CLUNK THAT CAN BE HEARD AND SLIGHTLY FELT THROUGH FOOT WHEN APPLYING OR RELEASING THE ACCELERATOR AND ALSO APPLICATION OF THE BRAKE. THIS ONLY OCCURS WHEN THE VEHICLE IS IN A COLDER (PROBABLY LESS THAN 30 DEGREES FAHRENHEIT) OUTSIDE TEMPS. HONDA DEALER HAD LOOK AT IT TWICE AND ITS BEEN IN THE SHOP 3 THREE TIMES SO FAR WITH THE FOURTH VISIT BEING THIS MORNING 2/10/2016. SO FAR THEY ADJUSTED BOLTS AND FASTENERS ON VISIT ONE. ON VISIT THREE THEY REPLACED THE CENTER DRIVE SHAFT. PROBLEM STILL EXISTS. BECAUSE THERE IS NO KNOW DIAGNOSIS AT THIS TIME ITS UNCLEAR IF THIS IS A SAFETY ISSUE.
Additional Notes:
WE ARE EXPERIENCING A SNAP/CLUNK THAT CAN BE HEARD AND SLIGHTLY FELT THROUGH FOOT WHEN APPLYING OR RELEASING THE ACCELERATOR AND ALSO APPLICATION OF THE BRAKE. THIS ONLY OCCURS WHEN THE VEHICLE IS IN A COLDER (PROBABLY LESS THAN 30 DEGREES FAHRENHEIT) OUTSIDE TEMPS. HONDA DEALER HAD LOOK AT IT TWICE AND ITS BEEN IN THE SHOP 3 THREE TIMES SO FAR WITH THE FOURTH VISIT BEING THIS MORNING 2/10/2016. SO FAR THEY ADJUSTED BOLTS AND FASTENERS ON VISIT ONE. ON VISIT THREE THEY REPLACED THE CENTER DRIVE SHAFT. PROBLEM STILL EXISTS. BECAUSE THERE IS NO KNOW DIAGNOSIS AT THIS TIME ITS UNCLEAR IF THIS IS A SAFETY ISSUE.
Mfg Campaign: 10825255
Recall Date: Feb 10, 2016
Honda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
2016 HONDA PILOT SURGE WHILE TRYING TO STOP ON A CITY STREET AND 2 TIMES ENDED UP PART WAY IN THE INTERSECTION. NO WARNING LIGHTS ON DASH. HAD PILOT ABOUT A MONTH. ONLY DROVE ABOUT 500 MILES. CONCERNED, SO KEEP LONGER DISTANCES IN TRAFFIC. SETUP AN APPOINTMENT TODAY WITH LOCAL DEALER TO INSPECT PER HIS SCHEDULE IN 4 DAYS.
Corrective Action:
2016 HONDA PILOT SURGE WHILE TRYING TO STOP ON A CITY STREET AND 2 TIMES ENDED UP PART WAY IN THE INTERSECTION. NO WARNING LIGHTS ON DASH. HAD PILOT ABOUT A MONTH. ONLY DROVE ABOUT 500 MILES. CONCERNED, SO KEEP LONGER DISTANCES IN TRAFFIC. SETUP AN APPOINTMENT TODAY WITH LOCAL DEALER TO INSPECT PER HIS SCHEDULE IN 4 DAYS.
Additional Notes:
2016 HONDA PILOT SURGE WHILE TRYING TO STOP ON A CITY STREET AND 2 TIMES ENDED UP PART WAY IN THE INTERSECTION. NO WARNING LIGHTS ON DASH. HAD PILOT ABOUT A MONTH. ONLY DROVE ABOUT 500 MILES. CONCERNED, SO KEEP LONGER DISTANCES IN TRAFFIC. SETUP AN APPOINTMENT TODAY WITH LOCAL DEALER TO INSPECT PER HIS SCHEDULE IN 4 DAYS.
Mfg Campaign: 10824191
Recall Date: Feb 4, 2016
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
2016 HONDA PILOT SURGE WHILE TRYING TO STOP ON A CITY STREET AND 2 TIMES ENDED UP PART WAY IN THE INTERSECTION. NO WARNING LIGHTS ON DASH. HAD PILOT ABOUT A MONTH. ONLY DROVE ABOUT 500 MILES. CONCERNED, SO KEEP LONGER DISTANCES IN TRAFFIC. SETUP AN APPOINTMENT TODAY WITH LOCAL DEALER TO INSPECT PER HIS SCHEDULE IN 4 DAYS.
Corrective Action:
2016 HONDA PILOT SURGE WHILE TRYING TO STOP ON A CITY STREET AND 2 TIMES ENDED UP PART WAY IN THE INTERSECTION. NO WARNING LIGHTS ON DASH. HAD PILOT ABOUT A MONTH. ONLY DROVE ABOUT 500 MILES. CONCERNED, SO KEEP LONGER DISTANCES IN TRAFFIC. SETUP AN APPOINTMENT TODAY WITH LOCAL DEALER TO INSPECT PER HIS SCHEDULE IN 4 DAYS.
Additional Notes:
2016 HONDA PILOT SURGE WHILE TRYING TO STOP ON A CITY STREET AND 2 TIMES ENDED UP PART WAY IN THE INTERSECTION. NO WARNING LIGHTS ON DASH. HAD PILOT ABOUT A MONTH. ONLY DROVE ABOUT 500 MILES. CONCERNED, SO KEEP LONGER DISTANCES IN TRAFFIC. SETUP AN APPOINTMENT TODAY WITH LOCAL DEALER TO INSPECT PER HIS SCHEDULE IN 4 DAYS.
Mfg Campaign: 10824191
Recall Date: Feb 4, 2016
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2016 HONDA PILOT SURGE WHILE TRYING TO STOP ON A CITY STREET AND 2 TIMES ENDED UP PART WAY IN THE INTERSECTION. NO WARNING LIGHTS ON DASH. HAD PILOT ABOUT A MONTH. ONLY DROVE ABOUT 500 MILES. CONCERNED, SO KEEP LONGER DISTANCES IN TRAFFIC. SETUP AN APPOINTMENT TODAY WITH LOCAL DEALER TO INSPECT PER HIS SCHEDULE IN 4 DAYS.
Corrective Action:
2016 HONDA PILOT SURGE WHILE TRYING TO STOP ON A CITY STREET AND 2 TIMES ENDED UP PART WAY IN THE INTERSECTION. NO WARNING LIGHTS ON DASH. HAD PILOT ABOUT A MONTH. ONLY DROVE ABOUT 500 MILES. CONCERNED, SO KEEP LONGER DISTANCES IN TRAFFIC. SETUP AN APPOINTMENT TODAY WITH LOCAL DEALER TO INSPECT PER HIS SCHEDULE IN 4 DAYS.
Additional Notes:
2016 HONDA PILOT SURGE WHILE TRYING TO STOP ON A CITY STREET AND 2 TIMES ENDED UP PART WAY IN THE INTERSECTION. NO WARNING LIGHTS ON DASH. HAD PILOT ABOUT A MONTH. ONLY DROVE ABOUT 500 MILES. CONCERNED, SO KEEP LONGER DISTANCES IN TRAFFIC. SETUP AN APPOINTMENT TODAY WITH LOCAL DEALER TO INSPECT PER HIS SCHEDULE IN 4 DAYS.
Mfg Campaign: 10824191
Recall Date: Feb 4, 2016
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
VEHICLE SURGES FORWARD WHEN 9-SPEED AUTOMATIC TRANSMISSION SHIFTS DURING COASTING OR LIGHT BRAKING. SURGING ROUTINELY OCCURS AT MODERATE SPEEDS ( 35-45MPH ) WHEN COASTING DOWNHILL ON A SECONDARY HIGHWAY. SURGING HAS ALSO OCCURRED AT PARKING LOT SPEEDS, AND HAS NECESSITATED EMERGENCY BRAKING TO AVOID COLLISION. HONDA MOTOR COMPANY HAS ACKNOWLEDGED SIMILAR BEHAVIOR IN ANOTHER MODEL THAT SHARES IDENTICAL ENGINE AND TRANSMISSION WITH THIS VEHICLE ( ASIDE FROM DIFFERENCES IN TUNING ), THE 2016 ACURA MDX, AND A SOFTWARE REPAIR CAMPAIGN IS UNDERWAY FOR THAT VEHICLE. AT THIS TIME, NO SOFTWARE REPAIR HAS BEEN ANNOUNCED FOR THE 2016 HONDA PILOT TOURING. SEVERAL REPAIR ATTEMPTS HAVE BEEN MADE BY A LOCAL HONDA SERVICE DEPARTMENT, WITH NO IMPROVEMENT.
Corrective Action:
VEHICLE SURGES FORWARD WHEN 9-SPEED AUTOMATIC TRANSMISSION SHIFTS DURING COASTING OR LIGHT BRAKING. SURGING ROUTINELY OCCURS AT MODERATE SPEEDS ( 35-45MPH ) WHEN COASTING DOWNHILL ON A SECONDARY HIGHWAY. SURGING HAS ALSO OCCURRED AT PARKING LOT SPEEDS, AND HAS NECESSITATED EMERGENCY BRAKING TO AVOID COLLISION. HONDA MOTOR COMPANY HAS ACKNOWLEDGED SIMILAR BEHAVIOR IN ANOTHER MODEL THAT SHARES IDENTICAL ENGINE AND TRANSMISSION WITH THIS VEHICLE ( ASIDE FROM DIFFERENCES IN TUNING ), THE 2016 ACURA MDX, AND A SOFTWARE REPAIR CAMPAIGN IS UNDERWAY FOR THAT VEHICLE. AT THIS TIME, NO SOFTWARE REPAIR HAS BEEN ANNOUNCED FOR THE 2016 HONDA PILOT TOURING. SEVERAL REPAIR ATTEMPTS HAVE BEEN MADE BY A LOCAL HONDA SERVICE DEPARTMENT, WITH NO IMPROVEMENT.
Additional Notes:
VEHICLE SURGES FORWARD WHEN 9-SPEED AUTOMATIC TRANSMISSION SHIFTS DURING COASTING OR LIGHT BRAKING. SURGING ROUTINELY OCCURS AT MODERATE SPEEDS ( 35-45MPH ) WHEN COASTING DOWNHILL ON A SECONDARY HIGHWAY. SURGING HAS ALSO OCCURRED AT PARKING LOT SPEEDS, AND HAS NECESSITATED EMERGENCY BRAKING TO AVOID COLLISION. HONDA MOTOR COMPANY HAS ACKNOWLEDGED SIMILAR BEHAVIOR IN ANOTHER MODEL THAT SHARES IDENTICAL ENGINE AND TRANSMISSION WITH THIS VEHICLE ( ASIDE FROM DIFFERENCES IN TUNING ), THE 2016 ACURA MDX, AND A SOFTWARE REPAIR CAMPAIGN IS UNDERWAY FOR THAT VEHICLE. AT THIS TIME, NO SOFTWARE REPAIR HAS BEEN ANNOUNCED FOR THE 2016 HONDA PILOT TOURING. SEVERAL REPAIR ATTEMPTS HAVE BEEN MADE BY A LOCAL HONDA SERVICE DEPARTMENT, WITH NO IMPROVEMENT.
Mfg Campaign: 10823367
Recall Date: Feb 1, 2016
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
9-SPEED TRANSMISSION IN THE "TOURING" TRIM LEVEL OF 2016 HONDA PILOT HAS AN ELECTRONIC PUSH-BUTTON SHIFTER. THIS SHIFTER INTERMITTENTLY FAILS TO RESPOND TO FIRM BUTTON PUSHES. THIS IS ESPECIALLY PROBLEMATIC WHEN SHIFTING FROM FORWARD TO REVERSE OR VICE VERSA IN PARKING SITUATIONS. ON SEVERAL OCCASIONS, AFTER COMING TO A COMPLETE STOP AND FIRMLY DEPRESSING THE SHIFTER BUTTON TO REVERSE DIRECTION, THE VEHICLE HAS ACCELERATED IN THE ORIGINAL DIRECTION UPON RELEASE OF THE BRAKE. THIS HAS NECESSITATED EMERGENCY BRAKING TO AVOID COLLISION. NO WARNING MESSAGE OR CHIME IS GENERATED DURING THESE FAILURES, THE VEHICLE SIMPLY FAILS TO ACKNOWLEDGE OR RESPOND TO THE BUTTON PRESS. DEALER SERVICE HAS BEEN UNABLE TO REPLICATE OR REPAIR THE PROBLEM.
Corrective Action:
9-SPEED TRANSMISSION IN THE "TOURING" TRIM LEVEL OF 2016 HONDA PILOT HAS AN ELECTRONIC PUSH-BUTTON SHIFTER. THIS SHIFTER INTERMITTENTLY FAILS TO RESPOND TO FIRM BUTTON PUSHES. THIS IS ESPECIALLY PROBLEMATIC WHEN SHIFTING FROM FORWARD TO REVERSE OR VICE VERSA IN PARKING SITUATIONS. ON SEVERAL OCCASIONS, AFTER COMING TO A COMPLETE STOP AND FIRMLY DEPRESSING THE SHIFTER BUTTON TO REVERSE DIRECTION, THE VEHICLE HAS ACCELERATED IN THE ORIGINAL DIRECTION UPON RELEASE OF THE BRAKE. THIS HAS NECESSITATED EMERGENCY BRAKING TO AVOID COLLISION. NO WARNING MESSAGE OR CHIME IS GENERATED DURING THESE FAILURES, THE VEHICLE SIMPLY FAILS TO ACKNOWLEDGE OR RESPOND TO THE BUTTON PRESS. DEALER SERVICE HAS BEEN UNABLE TO REPLICATE OR REPAIR THE PROBLEM.
Additional Notes:
9-SPEED TRANSMISSION IN THE "TOURING" TRIM LEVEL OF 2016 HONDA PILOT HAS AN ELECTRONIC PUSH-BUTTON SHIFTER. THIS SHIFTER INTERMITTENTLY FAILS TO RESPOND TO FIRM BUTTON PUSHES. THIS IS ESPECIALLY PROBLEMATIC WHEN SHIFTING FROM FORWARD TO REVERSE OR VICE VERSA IN PARKING SITUATIONS. ON SEVERAL OCCASIONS, AFTER COMING TO A COMPLETE STOP AND FIRMLY DEPRESSING THE SHIFTER BUTTON TO REVERSE DIRECTION, THE VEHICLE HAS ACCELERATED IN THE ORIGINAL DIRECTION UPON RELEASE OF THE BRAKE. THIS HAS NECESSITATED EMERGENCY BRAKING TO AVOID COLLISION. NO WARNING MESSAGE OR CHIME IS GENERATED DURING THESE FAILURES, THE VEHICLE SIMPLY FAILS TO ACKNOWLEDGE OR RESPOND TO THE BUTTON PRESS. DEALER SERVICE HAS BEEN UNABLE TO REPLICATE OR REPAIR THE PROBLEM.
Mfg Campaign: 10823370
Recall Date: Feb 1, 2016
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 HONDA PILOT. THE CONTACT STATED THAT AN ABNORMAL SOUND WAS HEARD, AFTER THE VEHICLE WAS STARTED AND THE VEHICLE TEMPERATURE WARM. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN CONFIRMED THAT THERE WAS AN ABNORMAL NOISE COMING FROM THE ENGINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,400.
Corrective Action:
TL* THE CONTACT OWNS A 2016 HONDA PILOT. THE CONTACT STATED THAT AN ABNORMAL SOUND WAS HEARD, AFTER THE VEHICLE WAS STARTED AND THE VEHICLE TEMPERATURE WARM. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN CONFIRMED THAT THERE WAS AN ABNORMAL NOISE COMING FROM THE ENGINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,400.
Additional Notes:
TL* THE CONTACT OWNS A 2016 HONDA PILOT. THE CONTACT STATED THAT AN ABNORMAL SOUND WAS HEARD, AFTER THE VEHICLE WAS STARTED AND THE VEHICLE TEMPERATURE WARM. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN CONFIRMED THAT THERE WAS AN ABNORMAL NOISE COMING FROM THE ENGINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,400.
Mfg Campaign: 10823005
Recall Date: Jan 29, 2016
Honda (american Honda Motor Co.)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
ENGINE HOOD BENDS IN ALL DIRECTIONS IN HIGH WINDS & WHEN PASSING COMMERCIAL TRUCKS: LOOKS LIKE IT WILL COME OFF AT ANY MOMENT, TO STRIKE THE WINDSHIELD. EXPERIENCED THIS ON THE SAME HIGHWAY ON EVERY TRIP FROM CALIFORNIA TO ARIZONA AND BACK.SPEED WAS 75 MPH (LEGAL LIMIT). WILL VIDEO TAPE THIS ON THE NEXT TRIP.VERY FRIGHTENING! HAS BEEN TO DEALER THREE TIMES RE THIS ISSUE: THEY HAVE NO ANSWERS AND NO REPAIR OFFERED.
Corrective Action:
ENGINE HOOD BENDS IN ALL DIRECTIONS IN HIGH WINDS & WHEN PASSING COMMERCIAL TRUCKS: LOOKS LIKE IT WILL COME OFF AT ANY MOMENT, TO STRIKE THE WINDSHIELD. EXPERIENCED THIS ON THE SAME HIGHWAY ON EVERY TRIP FROM CALIFORNIA TO ARIZONA AND BACK.SPEED WAS 75 MPH (LEGAL LIMIT). WILL VIDEO TAPE THIS ON THE NEXT TRIP.VERY FRIGHTENING! HAS BEEN TO DEALER THREE TIMES RE THIS ISSUE: THEY HAVE NO ANSWERS AND NO REPAIR OFFERED.
Additional Notes:
ENGINE HOOD BENDS IN ALL DIRECTIONS IN HIGH WINDS & WHEN PASSING COMMERCIAL TRUCKS: LOOKS LIKE IT WILL COME OFF AT ANY MOMENT, TO STRIKE THE WINDSHIELD. EXPERIENCED THIS ON THE SAME HIGHWAY ON EVERY TRIP FROM CALIFORNIA TO ARIZONA AND BACK.SPEED WAS 75 MPH (LEGAL LIMIT). WILL VIDEO TAPE THIS ON THE NEXT TRIP.VERY FRIGHTENING! HAS BEEN TO DEALER THREE TIMES RE THIS ISSUE: THEY HAVE NO ANSWERS AND NO REPAIR OFFERED.
Mfg Campaign: 10823162
Recall Date: Jan 29, 2016
Honda (american Honda Motor Co.)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
WHILE DRIVING STRAIGHT ON A HIGHWAY, I HEARD A LOUD NOISE FROM THE TOP OF MY CAR. THE SUNROOF GLASS HAD SPONTANEOUSLY SHATTERED. WHEN I LOOKED THROUGH MY REAR VIEW MIRROR I COULD SEE SOME PIECES FLYING. THANKFULLY, THE CAR BEHIND ME WAS FAR AWAY ENOUGH THAT THEY WERE NOT HIT BY THESE GLASS PIECES AND ALSO HAD MY INTERIOR SLIDER CLOSED. A SERIOUS ACCIDENT COULD HAVE OCCURRED IF BOTH MY SLIDER WASN'T CLOSED AND/OR THE CAR BEHIND ME WAS CLOSE TO ME. I'VE HAD THE CAR FOR LESS THAN 3 MONTHS, I CONTACTED HONDA AND ADVISED THEM OF THE INCIDENT AND BROUGHT IT IN TO THEIR SERVICE DEPARTMENT. THEY CLAIMED TO HAVE NEVER HEARD OF ANYTHING LIKE THIS HAPPENING BEFORE. THEY HAVE ORDERED A REPLACEMENT GLASS FOR MY SUNROOF. I'M STILL WAITING FOR IT COME IN. I ALSO WENT ONLINE AND RESEARCHED SUNROOFS BREAKING OUT OF NOWHERE AND DID COME ACROSS MANY OTHER SIMILAR COMPLAINTS. IT SEEMS THAT IT MAY BE HAPPENING MORE FREQUENTLY WITH NEWER VEHICLES BECAUSE THEY ARE BUILT LIGHTER WITH THINNER METALS AND THINNER GLASS. THE GLASS USED ON SUNROOFS MORE COMMONLY IS TEMPERED GLASS, NOT LAMINATED GLASS. TEMPERED GLASS IS MORE PRONE TO SHATTERING WHEN PRESSURE BUILDS UP INSIDE THE CAR. WHEN I SPOKE TO HONDA CORPORATE AND THE DEALER, NEITHER ONE COULD TELL ME WHAT KIND OF GLASS WAS ON THE SUNROOF BECAUSE THEY DIDN'T KNOW. I HOPE THIS MATTER CAN BE FURTHER LOOKED INTO. I HOPE IT DOESN'T HAPPEN AGAIN. THIS WAS A VERY FRIGHTENING EXPERIENCE THAT COULD HAVE VERY EASILY BEEN WORSE.
Corrective Action:
WHILE DRIVING STRAIGHT ON A HIGHWAY, I HEARD A LOUD NOISE FROM THE TOP OF MY CAR. THE SUNROOF GLASS HAD SPONTANEOUSLY SHATTERED. WHEN I LOOKED THROUGH MY REAR VIEW MIRROR I COULD SEE SOME PIECES FLYING. THANKFULLY, THE CAR BEHIND ME WAS FAR AWAY ENOUGH THAT THEY WERE NOT HIT BY THESE GLASS PIECES AND ALSO HAD MY INTERIOR SLIDER CLOSED. A SERIOUS ACCIDENT COULD HAVE OCCURRED IF BOTH MY SLIDER WASN'T CLOSED AND/OR THE CAR BEHIND ME WAS CLOSE TO ME. I'VE HAD THE CAR FOR LESS THAN 3 MONTHS, I CONTACTED HONDA AND ADVISED THEM OF THE INCIDENT AND BROUGHT IT IN TO THEIR SERVICE DEPARTMENT. THEY CLAIMED TO HAVE NEVER HEARD OF ANYTHING LIKE THIS HAPPENING BEFORE. THEY HAVE ORDERED A REPLACEMENT GLASS FOR MY SUNROOF. I'M STILL WAITING FOR IT COME IN. I ALSO WENT ONLINE AND RESEARCHED SUNROOFS BREAKING OUT OF NOWHERE AND DID COME ACROSS MANY OTHER SIMILAR COMPLAINTS. IT SEEMS THAT IT MAY BE HAPPENING MORE FREQUENTLY WITH NEWER VEHICLES BECAUSE THEY ARE BUILT LIGHTER WITH THINNER METALS AND THINNER GLASS. THE GLASS USED ON SUNROOFS MORE COMMONLY IS TEMPERED GLASS, NOT LAMINATED GLASS. TEMPERED GLASS IS MORE PRONE TO SHATTERING WHEN PRESSURE BUILDS UP INSIDE THE CAR. WHEN I SPOKE TO HONDA CORPORATE AND THE DEALER, NEITHER ONE COULD TELL ME WHAT KIND OF GLASS WAS ON THE SUNROOF BECAUSE THEY DIDN'T KNOW. I HOPE THIS MATTER CAN BE FURTHER LOOKED INTO. I HOPE IT DOESN'T HAPPEN AGAIN. THIS WAS A VERY FRIGHTENING EXPERIENCE THAT COULD HAVE VERY EASILY BEEN WORSE.
Additional Notes:
WHILE DRIVING STRAIGHT ON A HIGHWAY, I HEARD A LOUD NOISE FROM THE TOP OF MY CAR. THE SUNROOF GLASS HAD SPONTANEOUSLY SHATTERED. WHEN I LOOKED THROUGH MY REAR VIEW MIRROR I COULD SEE SOME PIECES FLYING. THANKFULLY, THE CAR BEHIND ME WAS FAR AWAY ENOUGH THAT THEY WERE NOT HIT BY THESE GLASS PIECES AND ALSO HAD MY INTERIOR SLIDER CLOSED. A SERIOUS ACCIDENT COULD HAVE OCCURRED IF BOTH MY SLIDER WASN'T CLOSED AND/OR THE CAR BEHIND ME WAS CLOSE TO ME. I'VE HAD THE CAR FOR LESS THAN 3 MONTHS, I CONTACTED HONDA AND ADVISED THEM OF THE INCIDENT AND BROUGHT IT IN TO THEIR SERVICE DEPARTMENT. THEY CLAIMED TO HAVE NEVER HEARD OF ANYTHING LIKE THIS HAPPENING BEFORE. THEY HAVE ORDERED A REPLACEMENT GLASS FOR MY SUNROOF. I'M STILL WAITING FOR IT COME IN. I ALSO WENT ONLINE AND RESEARCHED SUNROOFS BREAKING OUT OF NOWHERE AND DID COME ACROSS MANY OTHER SIMILAR COMPLAINTS. IT SEEMS THAT IT MAY BE HAPPENING MORE FREQUENTLY WITH NEWER VEHICLES BECAUSE THEY ARE BUILT LIGHTER WITH THINNER METALS AND THINNER GLASS. THE GLASS USED ON SUNROOFS MORE COMMONLY IS TEMPERED GLASS, NOT LAMINATED GLASS. TEMPERED GLASS IS MORE PRONE TO SHATTERING WHEN PRESSURE BUILDS UP INSIDE THE CAR. WHEN I SPOKE TO HONDA CORPORATE AND THE DEALER, NEITHER ONE COULD TELL ME WHAT KIND OF GLASS WAS ON THE SUNROOF BECAUSE THEY DIDN'T KNOW. I HOPE THIS MATTER CAN BE FURTHER LOOKED INTO. I HOPE IT DOESN'T HAPPEN AGAIN. THIS WAS A VERY FRIGHTENING EXPERIENCE THAT COULD HAVE VERY EASILY BEEN WORSE.
Mfg Campaign: 10822375
Recall Date: Jan 26, 2016
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