Complaints & Recalls
Official Safety Recalls - Important!
42 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: KGC, KGD
Recall Date: Dec 18, 2023
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2015-2020 Acura TLX, 2016-2020 Acura MDX, 2016 and 2018-2019 Pilot, 2017 and 2019 Ridgeline, and 2018-2019 Odyssey vehicles. Due to a manufacturing error, the connecting rod bearing in the engine may wear and seize, damaging the engine.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: XG1, GG0
Recall Date: Nov 13, 2023
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2019 Passport, 2016-2019 Pilot, and 2017-2020 Ridgeline vehicles. The hood latch striker may become damaged and separate from the hood, which can result in the hood opening while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: PBV
Recall Date: Nov 29, 2021
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2016 Honda Pilot 2WD and AWD vehicles. The affected vehicles have fuel tanks that may leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: KE8
Recall Date: Mar 30, 2017
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain model year 2015 Acura MDX 2WD and MDX 4WD vehicles, 2016 Acura MDX 4WD vehicles, 2015-2016 Honda Odyssey vehicles, and 2016 Honda Pilot 2WD and 4WD vehicles. The affected vehicles have fuel tanks that were manufactured with insufficient welds which may separate and allow fuel to leak out.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: KA9, KB0
Recall Date: Jun 9, 2016
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain model year 2016 Honda Pilot 2WD vehicles manufactured May 4, 2015, to September 8, 2015 and 2016 Pilot 4WD vehicles manufactured May 7, 2015 to September 4, 2015. In the affected vehicles, when one of the safety systems such as tire pressure monitoring, anti-lock braking or electronic stability control malfunctions, there is potential that the instrument panel will not illuminate the corresponding warning light, however the warning lamps will illuminate when the ignition is turned off and then turned back on. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic stability control systems", number 135, "Light vehicle brake systems" and number 138, "Tire pressure monitoring systems".
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: JV7
Recall Date: Oct 16, 2015
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain model year 2016 Honda Pilot vehicles manufactured May 4, 2015, to June 5, 2015. Due to an assembly issue, the third row seatbelt may be trapped between the rear seat and the rear sideliner.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: JS7
Recall Date: Jul 6, 2015
Consumer Complaints
2.1K ComplaintsHonda (american Honda Motor Co.)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
SINCE PURCHASE 3 MONTHS AGO, THE HOOD SHAKES VIOLENTLY AT SPEEDS ABOVE 55 MPH AND ESPECIALLY UNDER WINDY CONDITIONS. IT IS EXCEPTIONALLY BAD IN HIGH WIND AND WHEN PASSING ONCOMING VEHICLES. IT IS OBVIOUS THE HOOD IS NOT SUFFICIENTLY STRONG ENOUGH TO WITHSTAND THESE WIND PRESSURES WITHOUT CAUSING SOME KIND OF DAMAGE IN THE FUTURE. FEELS LIKE IT IS ONLY A MATTER OF TIME BEFORE THE HOOD ACTUALLY BENDS OR BREAKS AT 80 MPH HIGHWAY SPEED LIMIT.
Corrective Action:
SINCE PURCHASE 3 MONTHS AGO, THE HOOD SHAKES VIOLENTLY AT SPEEDS ABOVE 55 MPH AND ESPECIALLY UNDER WINDY CONDITIONS. IT IS EXCEPTIONALLY BAD IN HIGH WIND AND WHEN PASSING ONCOMING VEHICLES. IT IS OBVIOUS THE HOOD IS NOT SUFFICIENTLY STRONG ENOUGH TO WITHSTAND THESE WIND PRESSURES WITHOUT CAUSING SOME KIND OF DAMAGE IN THE FUTURE. FEELS LIKE IT IS ONLY A MATTER OF TIME BEFORE THE HOOD ACTUALLY BENDS OR BREAKS AT 80 MPH HIGHWAY SPEED LIMIT.
Additional Notes:
SINCE PURCHASE 3 MONTHS AGO, THE HOOD SHAKES VIOLENTLY AT SPEEDS ABOVE 55 MPH AND ESPECIALLY UNDER WINDY CONDITIONS. IT IS EXCEPTIONALLY BAD IN HIGH WIND AND WHEN PASSING ONCOMING VEHICLES. IT IS OBVIOUS THE HOOD IS NOT SUFFICIENTLY STRONG ENOUGH TO WITHSTAND THESE WIND PRESSURES WITHOUT CAUSING SOME KIND OF DAMAGE IN THE FUTURE. FEELS LIKE IT IS ONLY A MATTER OF TIME BEFORE THE HOOD ACTUALLY BENDS OR BREAKS AT 80 MPH HIGHWAY SPEED LIMIT.
Mfg Campaign: 10919398
Recall Date: Oct 27, 2016
Honda (american Honda Motor Co.)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WHILE DRIVING 65 MPH ON THE HIGHWAY A SUDDEN LOUD BANG OCCURRED WHICH SOUNDED EXACTLY LIKE A GUNSHOT GOING OFF AND GLASS SHOWERED DOWN ON MY HEAD. STARTLED, I SWERVED ON THE HIGHWAY, BUT LUCKILY DID NOT HIT ANY OTHER VEHICLES. I PULLED OFF THE FREEWAY AND FOUND THAT MY SUNROOF HAD EXPLODED WITH NO OUTSIDE INFLUENCE. IT WAS SHATTERED AND THE GLASS WAS BLOW OUT IN AN UPWARD FASHION, AS IF IT HAD HAPPENED FROM THE INSIDE OF THE VEHICLE. I IMMEDIATELY TOOK THE VEHICLE TO THE LOCAL HONDA DEALERSHIP AND THEY STATED THAT IT WAS NOT FROM AN OUTSIDE SOURCE. I WAS GIVEN A LOANER CAR AND THE DEALERSHIP SAID THEY WOULD TAKE CARE OF IT, BUT THIS HAPPENED 9/23/2016 AND IT IS YET TO BE SEEN IF I WILL NEED TO FRONT ANY MONEY OUT OF MY POCKET.
Corrective Action:
WHILE DRIVING 65 MPH ON THE HIGHWAY A SUDDEN LOUD BANG OCCURRED WHICH SOUNDED EXACTLY LIKE A GUNSHOT GOING OFF AND GLASS SHOWERED DOWN ON MY HEAD. STARTLED, I SWERVED ON THE HIGHWAY, BUT LUCKILY DID NOT HIT ANY OTHER VEHICLES. I PULLED OFF THE FREEWAY AND FOUND THAT MY SUNROOF HAD EXPLODED WITH NO OUTSIDE INFLUENCE. IT WAS SHATTERED AND THE GLASS WAS BLOW OUT IN AN UPWARD FASHION, AS IF IT HAD HAPPENED FROM THE INSIDE OF THE VEHICLE. I IMMEDIATELY TOOK THE VEHICLE TO THE LOCAL HONDA DEALERSHIP AND THEY STATED THAT IT WAS NOT FROM AN OUTSIDE SOURCE. I WAS GIVEN A LOANER CAR AND THE DEALERSHIP SAID THEY WOULD TAKE CARE OF IT, BUT THIS HAPPENED 9/23/2016 AND IT IS YET TO BE SEEN IF I WILL NEED TO FRONT ANY MONEY OUT OF MY POCKET.
Additional Notes:
WHILE DRIVING 65 MPH ON THE HIGHWAY A SUDDEN LOUD BANG OCCURRED WHICH SOUNDED EXACTLY LIKE A GUNSHOT GOING OFF AND GLASS SHOWERED DOWN ON MY HEAD. STARTLED, I SWERVED ON THE HIGHWAY, BUT LUCKILY DID NOT HIT ANY OTHER VEHICLES. I PULLED OFF THE FREEWAY AND FOUND THAT MY SUNROOF HAD EXPLODED WITH NO OUTSIDE INFLUENCE. IT WAS SHATTERED AND THE GLASS WAS BLOW OUT IN AN UPWARD FASHION, AS IF IT HAD HAPPENED FROM THE INSIDE OF THE VEHICLE. I IMMEDIATELY TOOK THE VEHICLE TO THE LOCAL HONDA DEALERSHIP AND THEY STATED THAT IT WAS NOT FROM AN OUTSIDE SOURCE. I WAS GIVEN A LOANER CAR AND THE DEALERSHIP SAID THEY WOULD TAKE CARE OF IT, BUT THIS HAPPENED 9/23/2016 AND IT IS YET TO BE SEEN IF I WILL NEED TO FRONT ANY MONEY OUT OF MY POCKET.
Mfg Campaign: 10909482
Recall Date: Sep 24, 2016
Honda (american Honda Motor Co.)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
TL* THE CONTACT OWNS A 2016 HONDA PILOT. THE CONTACT STATED THAT THE ILLUMINATION LEVEL FROM THE HEADLIGHTS WAS AT AN UNSAFE BRIGHTNESS LEVEL. THE CONTACT HAD DIFFICULTY SEEING WHILE DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 40.
Corrective Action:
TL* THE CONTACT OWNS A 2016 HONDA PILOT. THE CONTACT STATED THAT THE ILLUMINATION LEVEL FROM THE HEADLIGHTS WAS AT AN UNSAFE BRIGHTNESS LEVEL. THE CONTACT HAD DIFFICULTY SEEING WHILE DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 40.
Additional Notes:
TL* THE CONTACT OWNS A 2016 HONDA PILOT. THE CONTACT STATED THAT THE ILLUMINATION LEVEL FROM THE HEADLIGHTS WAS AT AN UNSAFE BRIGHTNESS LEVEL. THE CONTACT HAD DIFFICULTY SEEING WHILE DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 40.
Mfg Campaign: 10908786
Recall Date: Sep 22, 2016
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE MERGING ONTO THE HIGHWAY GOING APPROXIMATELY 20MPH, THE CAR SEIZED UP, BROUGHT THE CAR TO A NEAR STOP AND WOULD NOT ACCELERATE. IT DID THIS 3 TIMES. NO WARNING LIGHTS ON THE DASH, NO NOTICE OF SOMETHING MALFUNCTIONING. THIS CAR WAS BUILT ON AUGUST 19,2016. I PURCHASED IT ON AUGUST 25 ONLY 839 MILES ON IT WHEN INCIDENT OCCURRED.
Corrective Action:
WHILE MERGING ONTO THE HIGHWAY GOING APPROXIMATELY 20MPH, THE CAR SEIZED UP, BROUGHT THE CAR TO A NEAR STOP AND WOULD NOT ACCELERATE. IT DID THIS 3 TIMES. NO WARNING LIGHTS ON THE DASH, NO NOTICE OF SOMETHING MALFUNCTIONING. THIS CAR WAS BUILT ON AUGUST 19,2016. I PURCHASED IT ON AUGUST 25 ONLY 839 MILES ON IT WHEN INCIDENT OCCURRED.
Additional Notes:
WHILE MERGING ONTO THE HIGHWAY GOING APPROXIMATELY 20MPH, THE CAR SEIZED UP, BROUGHT THE CAR TO A NEAR STOP AND WOULD NOT ACCELERATE. IT DID THIS 3 TIMES. NO WARNING LIGHTS ON THE DASH, NO NOTICE OF SOMETHING MALFUNCTIONING. THIS CAR WAS BUILT ON AUGUST 19,2016. I PURCHASED IT ON AUGUST 25 ONLY 839 MILES ON IT WHEN INCIDENT OCCURRED.
Mfg Campaign: 10907037
Recall Date: Sep 15, 2016
Honda (american Honda Motor Co.)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
AT HIGH SPEED AND ESPECIALLY WHEN PASSING ONCOMING LARGE VEHICLES HOOD SHAKES VIOLENTLY AS IF COMING LOOSE AND THREATENING TO FLY UP.. GREG MAY HONDA OF WACO TX SERVICE DEPARTMENT WAS USELESS IN RESOLVING.
Corrective Action:
AT HIGH SPEED AND ESPECIALLY WHEN PASSING ONCOMING LARGE VEHICLES HOOD SHAKES VIOLENTLY AS IF COMING LOOSE AND THREATENING TO FLY UP.. GREG MAY HONDA OF WACO TX SERVICE DEPARTMENT WAS USELESS IN RESOLVING.
Additional Notes:
AT HIGH SPEED AND ESPECIALLY WHEN PASSING ONCOMING LARGE VEHICLES HOOD SHAKES VIOLENTLY AS IF COMING LOOSE AND THREATENING TO FLY UP.. GREG MAY HONDA OF WACO TX SERVICE DEPARTMENT WAS USELESS IN RESOLVING.
Mfg Campaign: 10906449
Recall Date: Sep 14, 2016
Honda (american Honda Motor Co.)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE HOOD VIBRATES VIOLENTLY IN SPEEDS OF 60+ MILES AN HOUR. WHEN A LARGE TRUCK OR VEHICLE DRIVES PASSES THE CAR THE HOOD VIBRATES VIOLENTLY. WHEN ON A TWO LANE ROAD AND ON COMING TRAFFIC GOES BY THE CAR THE HOOD VIBRATES VIOLENTLY. THIS ISSUE HAS BEEN PRESENT SINCE I PURCHASED THE CAR IN JUNE 2016. THE HONDA DEALERSHIP STAYED THIS WAS WITHIN THE DESIGN SPECS FOR THE PILOT. I HAVE MADE EVERY ADJUSTMENT I CAN MAKE WITH THE RUBBER GROMMETS WITH NO SUCCESS. HONDA TELLS ME THER IS NO ADJUSTMENT. I AM A PORT ENGINNER AND I MANAGE SHIP REPAIR. THIS IS A SERIOUS ISSUE. THE VIBRATION WILL OVER TIME CAUSE THE HOOD HINGES TO FAIL FROM FATIGUE. THIS WILL CREATE A SITUATION WHERE A CONSUMER DRIVING THE 2016 HONDA PILOT TO POTENTIALLY HAVE HOOD FLY OFF THE VEHICLE DURING NORMAL DRIVING CAUSING CATASTROPHIC FAILURE AND INJURY TO THE DRIVER AND PASSENGERS.
Corrective Action:
THE HOOD VIBRATES VIOLENTLY IN SPEEDS OF 60+ MILES AN HOUR. WHEN A LARGE TRUCK OR VEHICLE DRIVES PASSES THE CAR THE HOOD VIBRATES VIOLENTLY. WHEN ON A TWO LANE ROAD AND ON COMING TRAFFIC GOES BY THE CAR THE HOOD VIBRATES VIOLENTLY. THIS ISSUE HAS BEEN PRESENT SINCE I PURCHASED THE CAR IN JUNE 2016. THE HONDA DEALERSHIP STAYED THIS WAS WITHIN THE DESIGN SPECS FOR THE PILOT. I HAVE MADE EVERY ADJUSTMENT I CAN MAKE WITH THE RUBBER GROMMETS WITH NO SUCCESS. HONDA TELLS ME THER IS NO ADJUSTMENT. I AM A PORT ENGINNER AND I MANAGE SHIP REPAIR. THIS IS A SERIOUS ISSUE. THE VIBRATION WILL OVER TIME CAUSE THE HOOD HINGES TO FAIL FROM FATIGUE. THIS WILL CREATE A SITUATION WHERE A CONSUMER DRIVING THE 2016 HONDA PILOT TO POTENTIALLY HAVE HOOD FLY OFF THE VEHICLE DURING NORMAL DRIVING CAUSING CATASTROPHIC FAILURE AND INJURY TO THE DRIVER AND PASSENGERS.
Additional Notes:
THE HOOD VIBRATES VIOLENTLY IN SPEEDS OF 60+ MILES AN HOUR. WHEN A LARGE TRUCK OR VEHICLE DRIVES PASSES THE CAR THE HOOD VIBRATES VIOLENTLY. WHEN ON A TWO LANE ROAD AND ON COMING TRAFFIC GOES BY THE CAR THE HOOD VIBRATES VIOLENTLY. THIS ISSUE HAS BEEN PRESENT SINCE I PURCHASED THE CAR IN JUNE 2016. THE HONDA DEALERSHIP STAYED THIS WAS WITHIN THE DESIGN SPECS FOR THE PILOT. I HAVE MADE EVERY ADJUSTMENT I CAN MAKE WITH THE RUBBER GROMMETS WITH NO SUCCESS. HONDA TELLS ME THER IS NO ADJUSTMENT. I AM A PORT ENGINNER AND I MANAGE SHIP REPAIR. THIS IS A SERIOUS ISSUE. THE VIBRATION WILL OVER TIME CAUSE THE HOOD HINGES TO FAIL FROM FATIGUE. THIS WILL CREATE A SITUATION WHERE A CONSUMER DRIVING THE 2016 HONDA PILOT TO POTENTIALLY HAVE HOOD FLY OFF THE VEHICLE DURING NORMAL DRIVING CAUSING CATASTROPHIC FAILURE AND INJURY TO THE DRIVER AND PASSENGERS.
Mfg Campaign: 10904797
Recall Date: Sep 8, 2016
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
ON SEPTEMBER 2, 2016 WHILE ASCENDING UP A WINDING 2-LANE HIGHWAY (HIGHWAY 18) TO LAKE ARROWHEAD, OUR YEAR OLD 2016 HONDA PILOT TOURING (WITH A ZF 9-SPEED TRANSMISSION) BEGAN DECELERATING RAPIDLY FROM 55 MPH TO 20 MPH. MY WIFE WAS DRIVING WITH OUR 4 CHILDREN AND WAS ABLE TO PULL TO THE SIDE OF THE ROAD. SHE PULLED OVER, TURNED THE CAR OFF AND A SHERIFF STOPPED. THE SHERIFF RECOMMENDED SHE TRY TO CONTINUE TO DRIVE TO GET THE CAR OFF THE HIGHWAY SINCE THEY WERE IN A VERY DANGEROUS AREA. MY WIFE STARTED THE CAR AND PROCEEDED TO ASCEND TO THE NEAREST OFF RAMP AND WHEN NUMEROUS WARNING LIGHTS CAME ON AND THE CAR RAPIDLY DECELERATED ONCE AGAIN. THIS IS THE SECOND TIME SOMETHING LIKE THIS HAS OCCURRED. IN DECEMBER 2015, A SIMILAR ISSUE OCCURRED WHILE DRIVING STRAIGHT UP A HILL ON A 4 TO 5 LANE FREEWAY FROM SAN DIEGO TO LOS ANGELES. IN THAT CASE, THE 2016 HONDA PILOT JERKED VIOLENTLY BEFORE DECELERATING. MY WIFE IMMEDIATELY PULLED THE CAR TO THE SIDE OF THE FREEWAY AND HAD THE CAR TOWED TO PACIFIC HONDA. HONDA DETERMINED THAT OUR PILOT WAS UNSAFE TO DRIVE AND NEEDED AN ENTIRELY NEW TRANSMISSION AND REPLACED THE TRANSMISSION IN THE 4-MONTH OLD VEHICLE. HONDA REASSURED US THE CAR WAS NOW SAFE. IT IS NOW 8 MONTHS LATER (OUR CAR IS JUST 1 YEAR OLD), AND OUR CAR IS NOW SITTING AT ROCK HONDA IN FONTANA, CALIFORNIA. HONDA IS NOW DETERMINING THE NEXT COURSE OF ACTION. WE HAVE THE NAME AND BADGE NUMBER OF THE SHERIFF WHO ASSISTED MY WIFE IF HELPFUL. THIS IS A VERY DANGEROUS SITUATION AND SHOULD BE RECTIFIED IMMEDIATELY.
Corrective Action:
ON SEPTEMBER 2, 2016 WHILE ASCENDING UP A WINDING 2-LANE HIGHWAY (HIGHWAY 18) TO LAKE ARROWHEAD, OUR YEAR OLD 2016 HONDA PILOT TOURING (WITH A ZF 9-SPEED TRANSMISSION) BEGAN DECELERATING RAPIDLY FROM 55 MPH TO 20 MPH. MY WIFE WAS DRIVING WITH OUR 4 CHILDREN AND WAS ABLE TO PULL TO THE SIDE OF THE ROAD. SHE PULLED OVER, TURNED THE CAR OFF AND A SHERIFF STOPPED. THE SHERIFF RECOMMENDED SHE TRY TO CONTINUE TO DRIVE TO GET THE CAR OFF THE HIGHWAY SINCE THEY WERE IN A VERY DANGEROUS AREA. MY WIFE STARTED THE CAR AND PROCEEDED TO ASCEND TO THE NEAREST OFF RAMP AND WHEN NUMEROUS WARNING LIGHTS CAME ON AND THE CAR RAPIDLY DECELERATED ONCE AGAIN. THIS IS THE SECOND TIME SOMETHING LIKE THIS HAS OCCURRED. IN DECEMBER 2015, A SIMILAR ISSUE OCCURRED WHILE DRIVING STRAIGHT UP A HILL ON A 4 TO 5 LANE FREEWAY FROM SAN DIEGO TO LOS ANGELES. IN THAT CASE, THE 2016 HONDA PILOT JERKED VIOLENTLY BEFORE DECELERATING. MY WIFE IMMEDIATELY PULLED THE CAR TO THE SIDE OF THE FREEWAY AND HAD THE CAR TOWED TO PACIFIC HONDA. HONDA DETERMINED THAT OUR PILOT WAS UNSAFE TO DRIVE AND NEEDED AN ENTIRELY NEW TRANSMISSION AND REPLACED THE TRANSMISSION IN THE 4-MONTH OLD VEHICLE. HONDA REASSURED US THE CAR WAS NOW SAFE. IT IS NOW 8 MONTHS LATER (OUR CAR IS JUST 1 YEAR OLD), AND OUR CAR IS NOW SITTING AT ROCK HONDA IN FONTANA, CALIFORNIA. HONDA IS NOW DETERMINING THE NEXT COURSE OF ACTION. WE HAVE THE NAME AND BADGE NUMBER OF THE SHERIFF WHO ASSISTED MY WIFE IF HELPFUL. THIS IS A VERY DANGEROUS SITUATION AND SHOULD BE RECTIFIED IMMEDIATELY.
Additional Notes:
ON SEPTEMBER 2, 2016 WHILE ASCENDING UP A WINDING 2-LANE HIGHWAY (HIGHWAY 18) TO LAKE ARROWHEAD, OUR YEAR OLD 2016 HONDA PILOT TOURING (WITH A ZF 9-SPEED TRANSMISSION) BEGAN DECELERATING RAPIDLY FROM 55 MPH TO 20 MPH. MY WIFE WAS DRIVING WITH OUR 4 CHILDREN AND WAS ABLE TO PULL TO THE SIDE OF THE ROAD. SHE PULLED OVER, TURNED THE CAR OFF AND A SHERIFF STOPPED. THE SHERIFF RECOMMENDED SHE TRY TO CONTINUE TO DRIVE TO GET THE CAR OFF THE HIGHWAY SINCE THEY WERE IN A VERY DANGEROUS AREA. MY WIFE STARTED THE CAR AND PROCEEDED TO ASCEND TO THE NEAREST OFF RAMP AND WHEN NUMEROUS WARNING LIGHTS CAME ON AND THE CAR RAPIDLY DECELERATED ONCE AGAIN. THIS IS THE SECOND TIME SOMETHING LIKE THIS HAS OCCURRED. IN DECEMBER 2015, A SIMILAR ISSUE OCCURRED WHILE DRIVING STRAIGHT UP A HILL ON A 4 TO 5 LANE FREEWAY FROM SAN DIEGO TO LOS ANGELES. IN THAT CASE, THE 2016 HONDA PILOT JERKED VIOLENTLY BEFORE DECELERATING. MY WIFE IMMEDIATELY PULLED THE CAR TO THE SIDE OF THE FREEWAY AND HAD THE CAR TOWED TO PACIFIC HONDA. HONDA DETERMINED THAT OUR PILOT WAS UNSAFE TO DRIVE AND NEEDED AN ENTIRELY NEW TRANSMISSION AND REPLACED THE TRANSMISSION IN THE 4-MONTH OLD VEHICLE. HONDA REASSURED US THE CAR WAS NOW SAFE. IT IS NOW 8 MONTHS LATER (OUR CAR IS JUST 1 YEAR OLD), AND OUR CAR IS NOW SITTING AT ROCK HONDA IN FONTANA, CALIFORNIA. HONDA IS NOW DETERMINING THE NEXT COURSE OF ACTION. WE HAVE THE NAME AND BADGE NUMBER OF THE SHERIFF WHO ASSISTED MY WIFE IF HELPFUL. THIS IS A VERY DANGEROUS SITUATION AND SHOULD BE RECTIFIED IMMEDIATELY.
Mfg Campaign: 10903834
Recall Date: Sep 6, 2016
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
VEHICLE HAS A LURCHING JOLT WHEN AT A STOP AND GO INTO 1ST/2ND GEAR. VERY NOTICEABLE DOWNSHIFT WHEN BREAKING AS WELL, WITH MORE LURCHING JOLTS.
Corrective Action:
VEHICLE HAS A LURCHING JOLT WHEN AT A STOP AND GO INTO 1ST/2ND GEAR. VERY NOTICEABLE DOWNSHIFT WHEN BREAKING AS WELL, WITH MORE LURCHING JOLTS.
Additional Notes:
VEHICLE HAS A LURCHING JOLT WHEN AT A STOP AND GO INTO 1ST/2ND GEAR. VERY NOTICEABLE DOWNSHIFT WHEN BREAKING AS WELL, WITH MORE LURCHING JOLTS.
Mfg Campaign: 10903573
Recall Date: Sep 4, 2016
Honda (american Honda Motor Co.)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
VEHICLE HAS A LURCHING JOLT WHEN AT A STOP AND GO INTO 1ST/2ND GEAR. VERY NOTICEABLE DOWNSHIFT WHEN BREAKING AS WELL, WITH MORE LURCHING JOLTS.
Corrective Action:
VEHICLE HAS A LURCHING JOLT WHEN AT A STOP AND GO INTO 1ST/2ND GEAR. VERY NOTICEABLE DOWNSHIFT WHEN BREAKING AS WELL, WITH MORE LURCHING JOLTS.
Additional Notes:
VEHICLE HAS A LURCHING JOLT WHEN AT A STOP AND GO INTO 1ST/2ND GEAR. VERY NOTICEABLE DOWNSHIFT WHEN BREAKING AS WELL, WITH MORE LURCHING JOLTS.
Mfg Campaign: 10903573
Recall Date: Sep 4, 2016
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSMISSION WAS MAKING A BEEPING, WHISTLING NOISE WHEN SHIFTING GEARS ON CITY STREET. MY CAR WAS NOT A YEAR OLD AND TRANSMISSION WAS REPLACED WITH RE-MANUFACTURED. IT IS STILL NOT RUNNING AS BEFORE PROBLEM. I AM HEARING NOISE SUCH AS SOUNDING LIKE RAKE BEING DRUG ON CONCRETE AND WHISTLING NOISE. DEALERSHIP SAYS THERE IS NOTHING THAT THEY CAN DO. NO LIGHTS ARE ON, NOR WERE THEY ON BEFORE. ONLY 12,000 ADDITIONAL MILES GIVEN WITH PART.(NOT EXCEPTABLE TO ME).
Corrective Action:
TRANSMISSION WAS MAKING A BEEPING, WHISTLING NOISE WHEN SHIFTING GEARS ON CITY STREET. MY CAR WAS NOT A YEAR OLD AND TRANSMISSION WAS REPLACED WITH RE-MANUFACTURED. IT IS STILL NOT RUNNING AS BEFORE PROBLEM. I AM HEARING NOISE SUCH AS SOUNDING LIKE RAKE BEING DRUG ON CONCRETE AND WHISTLING NOISE. DEALERSHIP SAYS THERE IS NOTHING THAT THEY CAN DO. NO LIGHTS ARE ON, NOR WERE THEY ON BEFORE. ONLY 12,000 ADDITIONAL MILES GIVEN WITH PART.(NOT EXCEPTABLE TO ME).
Additional Notes:
TRANSMISSION WAS MAKING A BEEPING, WHISTLING NOISE WHEN SHIFTING GEARS ON CITY STREET. MY CAR WAS NOT A YEAR OLD AND TRANSMISSION WAS REPLACED WITH RE-MANUFACTURED. IT IS STILL NOT RUNNING AS BEFORE PROBLEM. I AM HEARING NOISE SUCH AS SOUNDING LIKE RAKE BEING DRUG ON CONCRETE AND WHISTLING NOISE. DEALERSHIP SAYS THERE IS NOTHING THAT THEY CAN DO. NO LIGHTS ARE ON, NOR WERE THEY ON BEFORE. ONLY 12,000 ADDITIONAL MILES GIVEN WITH PART.(NOT EXCEPTABLE TO ME).
Mfg Campaign: 10899580
Recall Date: Aug 30, 2016
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
AS I WAS DRIVING 65 MPH ON THE FREEWAY ONE NIGHT THE ENGINE SUDDENLY STARTED REVVING UP SUPER HIGH AND THE CAR BEGAN SLOWING DOWN. IT WAS QUITE FRIGHTENING. BECAUSE IT WAS DARK, IT TOOK A MINUTE TO IDENTIFY THE PROBLEM- THAT THE CAR SLIPPED INTO NEUTRAL. I SLID THE STICK BACK TO DRIVE AND RESUMED MY COMMUTE. I DIDN'T INTENTIONALLY SWITCH GEARS BUT ACCIDENTALLY (SLIGHTLY) BUMPED THE GEAR SHIFT INTO NEUTRAL. TURNS OUT THAT THE GEAR SHIFT HAS NO RESISTANCE BETWEEN DRIVE AND NEUTRAL IN THAT IT MOVES EASILY BETWEEN BOTH GEARS WITH NO STOP MECHANISM. I TOOK IT TO THE DEALER YESTERDAY AND THEY SAID IT WAS "NORMAL," I CALLED HONDA AND THEY SAID "NO RECALLS" AND SUGGESTED I TAKE IT TO ANOTHER DEALER FOR A SECOND OPINION. COULD HONDA BE IN DENIAL OF A NEW RECALL ISSUE?
Corrective Action:
AS I WAS DRIVING 65 MPH ON THE FREEWAY ONE NIGHT THE ENGINE SUDDENLY STARTED REVVING UP SUPER HIGH AND THE CAR BEGAN SLOWING DOWN. IT WAS QUITE FRIGHTENING. BECAUSE IT WAS DARK, IT TOOK A MINUTE TO IDENTIFY THE PROBLEM- THAT THE CAR SLIPPED INTO NEUTRAL. I SLID THE STICK BACK TO DRIVE AND RESUMED MY COMMUTE. I DIDN'T INTENTIONALLY SWITCH GEARS BUT ACCIDENTALLY (SLIGHTLY) BUMPED THE GEAR SHIFT INTO NEUTRAL. TURNS OUT THAT THE GEAR SHIFT HAS NO RESISTANCE BETWEEN DRIVE AND NEUTRAL IN THAT IT MOVES EASILY BETWEEN BOTH GEARS WITH NO STOP MECHANISM. I TOOK IT TO THE DEALER YESTERDAY AND THEY SAID IT WAS "NORMAL," I CALLED HONDA AND THEY SAID "NO RECALLS" AND SUGGESTED I TAKE IT TO ANOTHER DEALER FOR A SECOND OPINION. COULD HONDA BE IN DENIAL OF A NEW RECALL ISSUE?
Additional Notes:
AS I WAS DRIVING 65 MPH ON THE FREEWAY ONE NIGHT THE ENGINE SUDDENLY STARTED REVVING UP SUPER HIGH AND THE CAR BEGAN SLOWING DOWN. IT WAS QUITE FRIGHTENING. BECAUSE IT WAS DARK, IT TOOK A MINUTE TO IDENTIFY THE PROBLEM- THAT THE CAR SLIPPED INTO NEUTRAL. I SLID THE STICK BACK TO DRIVE AND RESUMED MY COMMUTE. I DIDN'T INTENTIONALLY SWITCH GEARS BUT ACCIDENTALLY (SLIGHTLY) BUMPED THE GEAR SHIFT INTO NEUTRAL. TURNS OUT THAT THE GEAR SHIFT HAS NO RESISTANCE BETWEEN DRIVE AND NEUTRAL IN THAT IT MOVES EASILY BETWEEN BOTH GEARS WITH NO STOP MECHANISM. I TOOK IT TO THE DEALER YESTERDAY AND THEY SAID IT WAS "NORMAL," I CALLED HONDA AND THEY SAID "NO RECALLS" AND SUGGESTED I TAKE IT TO ANOTHER DEALER FOR A SECOND OPINION. COULD HONDA BE IN DENIAL OF A NEW RECALL ISSUE?
Mfg Campaign: 10897918
Recall Date: Aug 23, 2016
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TWO SEPARATE INCIDENTS IN SACRAMENTO, CA WHERE WE EXPERIENCED ENGINE FAILURE WITH OUR 2016 HONDA PILATE ELITE. THE FIRST INCIDENT OCCURRED IN MAY 2016 ON A BUSY CITY STREET WITH OUR THREE YOUNG CHILDREN IN THE CAR. WHILE IN MOTION, THE CAR ESSENTIALLY SHUT DOWN WITH THE DISPLAY SCREEN SHOWING A SERIES OF WARNINGS INDICATING NUMEROUS SYSTEM FAILURES. THERE WAS NO ENGINE POWER BUT LUCKILY I WAS ABLE TO COAST THE VEHICLE TO A NEARBY PARKING LOT. THE DEALER INDICATED THERE WAS NO PROBLEM, JUST A COMPUTER GLITCH, AND THE ONLY REPAIR NECESSARY WAS TO RESET THE COMPUTER/SOFTWARE. THE SECOND INCIDENT OCCURRED LAST WEEK, ONLY THIS TIME WHILE DRIVING ON THE FREEWAY. WE COMPLETELY LOST ALL ENGINE POWER BUT LUCKILY I WAS IN THE RIGHT LANE AND I WAS ABLE TO COAST TO THE SIDE AND PULL OVER ON THE SHOULDER. IF I HAD BEEN IN THE FAST OR MIDDLE LANE WITH LITTLE OPPORTUNITY TO MOVE OVER, THERE COULD HAVE BEEN A SERIOUS COLLISION. SIMILAR TO THE FIRST INCIDENT, WE WERE UNABLE TO START THE CAR WITH THE WARNING LIGHTS SHOWING VARIOUS SYSTEM FAILURES. WE HAD THE CAR TOWED TO THE SAME DEALER WHO INITIALLY INDICATED THEY WOULD JUST REBOOT THE SOFTWARE AGAIN. SO WE PRESSED UPON THEM TO DO A MORE THOROUGH DIAGNOSIS SINCE THIS IS THE SECOND TIME ITS HAPPENED. THEY AGREED TO KEEP THE VEHICLE AND SEEK TO IDENTIFY THE ROOT CAUSE OF THE PROBLEM. AT THIS POINT NO DIAGNOSIS HAS BEEN MADE. WE WOULD HAVE NEVER EXPECTED THIS FROM A NEAR BRAND NEW (PURCHASED IN DECEMBER 2015 AND CURRENTLY HAS ONLY 9,200 MILES) PILOT ELITE LOADED WITH SAFETY AND TECHNOLOGY FEATURES. AGAIN WE EXPERIENCED TWO SEPARATE INCIDENTS WHERE THE CAR IMMEDIATELY SHUT DOWN WHILE IN MOTION WITH THE MOST RECENT OCCURRING ON THE FREEWAY. AND BOTH TIMES OUR THREE YOUNG CHILDREN WERE IN THE VEHICLE. THIS IS A HUGE SAFETY RISK AND I CERTAINLY HOPE HONDA DOES ITS DUE DILIGENCE IN DIAGNOSING AND ADDRESSING THIS ISSUE.
Corrective Action:
TWO SEPARATE INCIDENTS IN SACRAMENTO, CA WHERE WE EXPERIENCED ENGINE FAILURE WITH OUR 2016 HONDA PILATE ELITE. THE FIRST INCIDENT OCCURRED IN MAY 2016 ON A BUSY CITY STREET WITH OUR THREE YOUNG CHILDREN IN THE CAR. WHILE IN MOTION, THE CAR ESSENTIALLY SHUT DOWN WITH THE DISPLAY SCREEN SHOWING A SERIES OF WARNINGS INDICATING NUMEROUS SYSTEM FAILURES. THERE WAS NO ENGINE POWER BUT LUCKILY I WAS ABLE TO COAST THE VEHICLE TO A NEARBY PARKING LOT. THE DEALER INDICATED THERE WAS NO PROBLEM, JUST A COMPUTER GLITCH, AND THE ONLY REPAIR NECESSARY WAS TO RESET THE COMPUTER/SOFTWARE. THE SECOND INCIDENT OCCURRED LAST WEEK, ONLY THIS TIME WHILE DRIVING ON THE FREEWAY. WE COMPLETELY LOST ALL ENGINE POWER BUT LUCKILY I WAS IN THE RIGHT LANE AND I WAS ABLE TO COAST TO THE SIDE AND PULL OVER ON THE SHOULDER. IF I HAD BEEN IN THE FAST OR MIDDLE LANE WITH LITTLE OPPORTUNITY TO MOVE OVER, THERE COULD HAVE BEEN A SERIOUS COLLISION. SIMILAR TO THE FIRST INCIDENT, WE WERE UNABLE TO START THE CAR WITH THE WARNING LIGHTS SHOWING VARIOUS SYSTEM FAILURES. WE HAD THE CAR TOWED TO THE SAME DEALER WHO INITIALLY INDICATED THEY WOULD JUST REBOOT THE SOFTWARE AGAIN. SO WE PRESSED UPON THEM TO DO A MORE THOROUGH DIAGNOSIS SINCE THIS IS THE SECOND TIME ITS HAPPENED. THEY AGREED TO KEEP THE VEHICLE AND SEEK TO IDENTIFY THE ROOT CAUSE OF THE PROBLEM. AT THIS POINT NO DIAGNOSIS HAS BEEN MADE. WE WOULD HAVE NEVER EXPECTED THIS FROM A NEAR BRAND NEW (PURCHASED IN DECEMBER 2015 AND CURRENTLY HAS ONLY 9,200 MILES) PILOT ELITE LOADED WITH SAFETY AND TECHNOLOGY FEATURES. AGAIN WE EXPERIENCED TWO SEPARATE INCIDENTS WHERE THE CAR IMMEDIATELY SHUT DOWN WHILE IN MOTION WITH THE MOST RECENT OCCURRING ON THE FREEWAY. AND BOTH TIMES OUR THREE YOUNG CHILDREN WERE IN THE VEHICLE. THIS IS A HUGE SAFETY RISK AND I CERTAINLY HOPE HONDA DOES ITS DUE DILIGENCE IN DIAGNOSING AND ADDRESSING THIS ISSUE.
Additional Notes:
TWO SEPARATE INCIDENTS IN SACRAMENTO, CA WHERE WE EXPERIENCED ENGINE FAILURE WITH OUR 2016 HONDA PILATE ELITE. THE FIRST INCIDENT OCCURRED IN MAY 2016 ON A BUSY CITY STREET WITH OUR THREE YOUNG CHILDREN IN THE CAR. WHILE IN MOTION, THE CAR ESSENTIALLY SHUT DOWN WITH THE DISPLAY SCREEN SHOWING A SERIES OF WARNINGS INDICATING NUMEROUS SYSTEM FAILURES. THERE WAS NO ENGINE POWER BUT LUCKILY I WAS ABLE TO COAST THE VEHICLE TO A NEARBY PARKING LOT. THE DEALER INDICATED THERE WAS NO PROBLEM, JUST A COMPUTER GLITCH, AND THE ONLY REPAIR NECESSARY WAS TO RESET THE COMPUTER/SOFTWARE. THE SECOND INCIDENT OCCURRED LAST WEEK, ONLY THIS TIME WHILE DRIVING ON THE FREEWAY. WE COMPLETELY LOST ALL ENGINE POWER BUT LUCKILY I WAS IN THE RIGHT LANE AND I WAS ABLE TO COAST TO THE SIDE AND PULL OVER ON THE SHOULDER. IF I HAD BEEN IN THE FAST OR MIDDLE LANE WITH LITTLE OPPORTUNITY TO MOVE OVER, THERE COULD HAVE BEEN A SERIOUS COLLISION. SIMILAR TO THE FIRST INCIDENT, WE WERE UNABLE TO START THE CAR WITH THE WARNING LIGHTS SHOWING VARIOUS SYSTEM FAILURES. WE HAD THE CAR TOWED TO THE SAME DEALER WHO INITIALLY INDICATED THEY WOULD JUST REBOOT THE SOFTWARE AGAIN. SO WE PRESSED UPON THEM TO DO A MORE THOROUGH DIAGNOSIS SINCE THIS IS THE SECOND TIME ITS HAPPENED. THEY AGREED TO KEEP THE VEHICLE AND SEEK TO IDENTIFY THE ROOT CAUSE OF THE PROBLEM. AT THIS POINT NO DIAGNOSIS HAS BEEN MADE. WE WOULD HAVE NEVER EXPECTED THIS FROM A NEAR BRAND NEW (PURCHASED IN DECEMBER 2015 AND CURRENTLY HAS ONLY 9,200 MILES) PILOT ELITE LOADED WITH SAFETY AND TECHNOLOGY FEATURES. AGAIN WE EXPERIENCED TWO SEPARATE INCIDENTS WHERE THE CAR IMMEDIATELY SHUT DOWN WHILE IN MOTION WITH THE MOST RECENT OCCURRING ON THE FREEWAY. AND BOTH TIMES OUR THREE YOUNG CHILDREN WERE IN THE VEHICLE. THIS IS A HUGE SAFETY RISK AND I CERTAINLY HOPE HONDA DOES ITS DUE DILIGENCE IN DIAGNOSING AND ADDRESSING THIS ISSUE.
Mfg Campaign: 10897682
Recall Date: Aug 22, 2016
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
TWO SEPARATE INCIDENTS IN SACRAMENTO, CA WHERE WE EXPERIENCED ENGINE FAILURE WITH OUR 2016 HONDA PILATE ELITE. THE FIRST INCIDENT OCCURRED IN MAY 2016 ON A BUSY CITY STREET WITH OUR THREE YOUNG CHILDREN IN THE CAR. WHILE IN MOTION, THE CAR ESSENTIALLY SHUT DOWN WITH THE DISPLAY SCREEN SHOWING A SERIES OF WARNINGS INDICATING NUMEROUS SYSTEM FAILURES. THERE WAS NO ENGINE POWER BUT LUCKILY I WAS ABLE TO COAST THE VEHICLE TO A NEARBY PARKING LOT. THE DEALER INDICATED THERE WAS NO PROBLEM, JUST A COMPUTER GLITCH, AND THE ONLY REPAIR NECESSARY WAS TO RESET THE COMPUTER/SOFTWARE. THE SECOND INCIDENT OCCURRED LAST WEEK, ONLY THIS TIME WHILE DRIVING ON THE FREEWAY. WE COMPLETELY LOST ALL ENGINE POWER BUT LUCKILY I WAS IN THE RIGHT LANE AND I WAS ABLE TO COAST TO THE SIDE AND PULL OVER ON THE SHOULDER. IF I HAD BEEN IN THE FAST OR MIDDLE LANE WITH LITTLE OPPORTUNITY TO MOVE OVER, THERE COULD HAVE BEEN A SERIOUS COLLISION. SIMILAR TO THE FIRST INCIDENT, WE WERE UNABLE TO START THE CAR WITH THE WARNING LIGHTS SHOWING VARIOUS SYSTEM FAILURES. WE HAD THE CAR TOWED TO THE SAME DEALER WHO INITIALLY INDICATED THEY WOULD JUST REBOOT THE SOFTWARE AGAIN. SO WE PRESSED UPON THEM TO DO A MORE THOROUGH DIAGNOSIS SINCE THIS IS THE SECOND TIME ITS HAPPENED. THEY AGREED TO KEEP THE VEHICLE AND SEEK TO IDENTIFY THE ROOT CAUSE OF THE PROBLEM. AT THIS POINT NO DIAGNOSIS HAS BEEN MADE. WE WOULD HAVE NEVER EXPECTED THIS FROM A NEAR BRAND NEW (PURCHASED IN DECEMBER 2015 AND CURRENTLY HAS ONLY 9,200 MILES) PILOT ELITE LOADED WITH SAFETY AND TECHNOLOGY FEATURES. AGAIN WE EXPERIENCED TWO SEPARATE INCIDENTS WHERE THE CAR IMMEDIATELY SHUT DOWN WHILE IN MOTION WITH THE MOST RECENT OCCURRING ON THE FREEWAY. AND BOTH TIMES OUR THREE YOUNG CHILDREN WERE IN THE VEHICLE. THIS IS A HUGE SAFETY RISK AND I CERTAINLY HOPE HONDA DOES ITS DUE DILIGENCE IN DIAGNOSING AND ADDRESSING THIS ISSUE.
Corrective Action:
TWO SEPARATE INCIDENTS IN SACRAMENTO, CA WHERE WE EXPERIENCED ENGINE FAILURE WITH OUR 2016 HONDA PILATE ELITE. THE FIRST INCIDENT OCCURRED IN MAY 2016 ON A BUSY CITY STREET WITH OUR THREE YOUNG CHILDREN IN THE CAR. WHILE IN MOTION, THE CAR ESSENTIALLY SHUT DOWN WITH THE DISPLAY SCREEN SHOWING A SERIES OF WARNINGS INDICATING NUMEROUS SYSTEM FAILURES. THERE WAS NO ENGINE POWER BUT LUCKILY I WAS ABLE TO COAST THE VEHICLE TO A NEARBY PARKING LOT. THE DEALER INDICATED THERE WAS NO PROBLEM, JUST A COMPUTER GLITCH, AND THE ONLY REPAIR NECESSARY WAS TO RESET THE COMPUTER/SOFTWARE. THE SECOND INCIDENT OCCURRED LAST WEEK, ONLY THIS TIME WHILE DRIVING ON THE FREEWAY. WE COMPLETELY LOST ALL ENGINE POWER BUT LUCKILY I WAS IN THE RIGHT LANE AND I WAS ABLE TO COAST TO THE SIDE AND PULL OVER ON THE SHOULDER. IF I HAD BEEN IN THE FAST OR MIDDLE LANE WITH LITTLE OPPORTUNITY TO MOVE OVER, THERE COULD HAVE BEEN A SERIOUS COLLISION. SIMILAR TO THE FIRST INCIDENT, WE WERE UNABLE TO START THE CAR WITH THE WARNING LIGHTS SHOWING VARIOUS SYSTEM FAILURES. WE HAD THE CAR TOWED TO THE SAME DEALER WHO INITIALLY INDICATED THEY WOULD JUST REBOOT THE SOFTWARE AGAIN. SO WE PRESSED UPON THEM TO DO A MORE THOROUGH DIAGNOSIS SINCE THIS IS THE SECOND TIME ITS HAPPENED. THEY AGREED TO KEEP THE VEHICLE AND SEEK TO IDENTIFY THE ROOT CAUSE OF THE PROBLEM. AT THIS POINT NO DIAGNOSIS HAS BEEN MADE. WE WOULD HAVE NEVER EXPECTED THIS FROM A NEAR BRAND NEW (PURCHASED IN DECEMBER 2015 AND CURRENTLY HAS ONLY 9,200 MILES) PILOT ELITE LOADED WITH SAFETY AND TECHNOLOGY FEATURES. AGAIN WE EXPERIENCED TWO SEPARATE INCIDENTS WHERE THE CAR IMMEDIATELY SHUT DOWN WHILE IN MOTION WITH THE MOST RECENT OCCURRING ON THE FREEWAY. AND BOTH TIMES OUR THREE YOUNG CHILDREN WERE IN THE VEHICLE. THIS IS A HUGE SAFETY RISK AND I CERTAINLY HOPE HONDA DOES ITS DUE DILIGENCE IN DIAGNOSING AND ADDRESSING THIS ISSUE.
Additional Notes:
TWO SEPARATE INCIDENTS IN SACRAMENTO, CA WHERE WE EXPERIENCED ENGINE FAILURE WITH OUR 2016 HONDA PILATE ELITE. THE FIRST INCIDENT OCCURRED IN MAY 2016 ON A BUSY CITY STREET WITH OUR THREE YOUNG CHILDREN IN THE CAR. WHILE IN MOTION, THE CAR ESSENTIALLY SHUT DOWN WITH THE DISPLAY SCREEN SHOWING A SERIES OF WARNINGS INDICATING NUMEROUS SYSTEM FAILURES. THERE WAS NO ENGINE POWER BUT LUCKILY I WAS ABLE TO COAST THE VEHICLE TO A NEARBY PARKING LOT. THE DEALER INDICATED THERE WAS NO PROBLEM, JUST A COMPUTER GLITCH, AND THE ONLY REPAIR NECESSARY WAS TO RESET THE COMPUTER/SOFTWARE. THE SECOND INCIDENT OCCURRED LAST WEEK, ONLY THIS TIME WHILE DRIVING ON THE FREEWAY. WE COMPLETELY LOST ALL ENGINE POWER BUT LUCKILY I WAS IN THE RIGHT LANE AND I WAS ABLE TO COAST TO THE SIDE AND PULL OVER ON THE SHOULDER. IF I HAD BEEN IN THE FAST OR MIDDLE LANE WITH LITTLE OPPORTUNITY TO MOVE OVER, THERE COULD HAVE BEEN A SERIOUS COLLISION. SIMILAR TO THE FIRST INCIDENT, WE WERE UNABLE TO START THE CAR WITH THE WARNING LIGHTS SHOWING VARIOUS SYSTEM FAILURES. WE HAD THE CAR TOWED TO THE SAME DEALER WHO INITIALLY INDICATED THEY WOULD JUST REBOOT THE SOFTWARE AGAIN. SO WE PRESSED UPON THEM TO DO A MORE THOROUGH DIAGNOSIS SINCE THIS IS THE SECOND TIME ITS HAPPENED. THEY AGREED TO KEEP THE VEHICLE AND SEEK TO IDENTIFY THE ROOT CAUSE OF THE PROBLEM. AT THIS POINT NO DIAGNOSIS HAS BEEN MADE. WE WOULD HAVE NEVER EXPECTED THIS FROM A NEAR BRAND NEW (PURCHASED IN DECEMBER 2015 AND CURRENTLY HAS ONLY 9,200 MILES) PILOT ELITE LOADED WITH SAFETY AND TECHNOLOGY FEATURES. AGAIN WE EXPERIENCED TWO SEPARATE INCIDENTS WHERE THE CAR IMMEDIATELY SHUT DOWN WHILE IN MOTION WITH THE MOST RECENT OCCURRING ON THE FREEWAY. AND BOTH TIMES OUR THREE YOUNG CHILDREN WERE IN THE VEHICLE. THIS IS A HUGE SAFETY RISK AND I CERTAINLY HOPE HONDA DOES ITS DUE DILIGENCE IN DIAGNOSING AND ADDRESSING THIS ISSUE.
Mfg Campaign: 10897682
Recall Date: Aug 22, 2016
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TWO SEPARATE INCIDENTS IN SACRAMENTO, CA WHERE WE EXPERIENCED ENGINE FAILURE WITH OUR 2016 HONDA PILATE ELITE. THE FIRST INCIDENT OCCURRED IN MAY 2016 ON A BUSY CITY STREET WITH OUR THREE YOUNG CHILDREN IN THE CAR. WHILE IN MOTION, THE CAR ESSENTIALLY SHUT DOWN WITH THE DISPLAY SCREEN SHOWING A SERIES OF WARNINGS INDICATING NUMEROUS SYSTEM FAILURES. THERE WAS NO ENGINE POWER BUT LUCKILY I WAS ABLE TO COAST THE VEHICLE TO A NEARBY PARKING LOT. THE DEALER INDICATED THERE WAS NO PROBLEM, JUST A COMPUTER GLITCH, AND THE ONLY REPAIR NECESSARY WAS TO RESET THE COMPUTER/SOFTWARE. THE SECOND INCIDENT OCCURRED LAST WEEK, ONLY THIS TIME WHILE DRIVING ON THE FREEWAY. WE COMPLETELY LOST ALL ENGINE POWER BUT LUCKILY I WAS IN THE RIGHT LANE AND I WAS ABLE TO COAST TO THE SIDE AND PULL OVER ON THE SHOULDER. IF I HAD BEEN IN THE FAST OR MIDDLE LANE WITH LITTLE OPPORTUNITY TO MOVE OVER, THERE COULD HAVE BEEN A SERIOUS COLLISION. SIMILAR TO THE FIRST INCIDENT, WE WERE UNABLE TO START THE CAR WITH THE WARNING LIGHTS SHOWING VARIOUS SYSTEM FAILURES. WE HAD THE CAR TOWED TO THE SAME DEALER WHO INITIALLY INDICATED THEY WOULD JUST REBOOT THE SOFTWARE AGAIN. SO WE PRESSED UPON THEM TO DO A MORE THOROUGH DIAGNOSIS SINCE THIS IS THE SECOND TIME ITS HAPPENED. THEY AGREED TO KEEP THE VEHICLE AND SEEK TO IDENTIFY THE ROOT CAUSE OF THE PROBLEM. AT THIS POINT NO DIAGNOSIS HAS BEEN MADE. WE WOULD HAVE NEVER EXPECTED THIS FROM A NEAR BRAND NEW (PURCHASED IN DECEMBER 2015 AND CURRENTLY HAS ONLY 9,200 MILES) PILOT ELITE LOADED WITH SAFETY AND TECHNOLOGY FEATURES. AGAIN WE EXPERIENCED TWO SEPARATE INCIDENTS WHERE THE CAR IMMEDIATELY SHUT DOWN WHILE IN MOTION WITH THE MOST RECENT OCCURRING ON THE FREEWAY. AND BOTH TIMES OUR THREE YOUNG CHILDREN WERE IN THE VEHICLE. THIS IS A HUGE SAFETY RISK AND I CERTAINLY HOPE HONDA DOES ITS DUE DILIGENCE IN DIAGNOSING AND ADDRESSING THIS ISSUE.
Corrective Action:
TWO SEPARATE INCIDENTS IN SACRAMENTO, CA WHERE WE EXPERIENCED ENGINE FAILURE WITH OUR 2016 HONDA PILATE ELITE. THE FIRST INCIDENT OCCURRED IN MAY 2016 ON A BUSY CITY STREET WITH OUR THREE YOUNG CHILDREN IN THE CAR. WHILE IN MOTION, THE CAR ESSENTIALLY SHUT DOWN WITH THE DISPLAY SCREEN SHOWING A SERIES OF WARNINGS INDICATING NUMEROUS SYSTEM FAILURES. THERE WAS NO ENGINE POWER BUT LUCKILY I WAS ABLE TO COAST THE VEHICLE TO A NEARBY PARKING LOT. THE DEALER INDICATED THERE WAS NO PROBLEM, JUST A COMPUTER GLITCH, AND THE ONLY REPAIR NECESSARY WAS TO RESET THE COMPUTER/SOFTWARE. THE SECOND INCIDENT OCCURRED LAST WEEK, ONLY THIS TIME WHILE DRIVING ON THE FREEWAY. WE COMPLETELY LOST ALL ENGINE POWER BUT LUCKILY I WAS IN THE RIGHT LANE AND I WAS ABLE TO COAST TO THE SIDE AND PULL OVER ON THE SHOULDER. IF I HAD BEEN IN THE FAST OR MIDDLE LANE WITH LITTLE OPPORTUNITY TO MOVE OVER, THERE COULD HAVE BEEN A SERIOUS COLLISION. SIMILAR TO THE FIRST INCIDENT, WE WERE UNABLE TO START THE CAR WITH THE WARNING LIGHTS SHOWING VARIOUS SYSTEM FAILURES. WE HAD THE CAR TOWED TO THE SAME DEALER WHO INITIALLY INDICATED THEY WOULD JUST REBOOT THE SOFTWARE AGAIN. SO WE PRESSED UPON THEM TO DO A MORE THOROUGH DIAGNOSIS SINCE THIS IS THE SECOND TIME ITS HAPPENED. THEY AGREED TO KEEP THE VEHICLE AND SEEK TO IDENTIFY THE ROOT CAUSE OF THE PROBLEM. AT THIS POINT NO DIAGNOSIS HAS BEEN MADE. WE WOULD HAVE NEVER EXPECTED THIS FROM A NEAR BRAND NEW (PURCHASED IN DECEMBER 2015 AND CURRENTLY HAS ONLY 9,200 MILES) PILOT ELITE LOADED WITH SAFETY AND TECHNOLOGY FEATURES. AGAIN WE EXPERIENCED TWO SEPARATE INCIDENTS WHERE THE CAR IMMEDIATELY SHUT DOWN WHILE IN MOTION WITH THE MOST RECENT OCCURRING ON THE FREEWAY. AND BOTH TIMES OUR THREE YOUNG CHILDREN WERE IN THE VEHICLE. THIS IS A HUGE SAFETY RISK AND I CERTAINLY HOPE HONDA DOES ITS DUE DILIGENCE IN DIAGNOSING AND ADDRESSING THIS ISSUE.
Additional Notes:
TWO SEPARATE INCIDENTS IN SACRAMENTO, CA WHERE WE EXPERIENCED ENGINE FAILURE WITH OUR 2016 HONDA PILATE ELITE. THE FIRST INCIDENT OCCURRED IN MAY 2016 ON A BUSY CITY STREET WITH OUR THREE YOUNG CHILDREN IN THE CAR. WHILE IN MOTION, THE CAR ESSENTIALLY SHUT DOWN WITH THE DISPLAY SCREEN SHOWING A SERIES OF WARNINGS INDICATING NUMEROUS SYSTEM FAILURES. THERE WAS NO ENGINE POWER BUT LUCKILY I WAS ABLE TO COAST THE VEHICLE TO A NEARBY PARKING LOT. THE DEALER INDICATED THERE WAS NO PROBLEM, JUST A COMPUTER GLITCH, AND THE ONLY REPAIR NECESSARY WAS TO RESET THE COMPUTER/SOFTWARE. THE SECOND INCIDENT OCCURRED LAST WEEK, ONLY THIS TIME WHILE DRIVING ON THE FREEWAY. WE COMPLETELY LOST ALL ENGINE POWER BUT LUCKILY I WAS IN THE RIGHT LANE AND I WAS ABLE TO COAST TO THE SIDE AND PULL OVER ON THE SHOULDER. IF I HAD BEEN IN THE FAST OR MIDDLE LANE WITH LITTLE OPPORTUNITY TO MOVE OVER, THERE COULD HAVE BEEN A SERIOUS COLLISION. SIMILAR TO THE FIRST INCIDENT, WE WERE UNABLE TO START THE CAR WITH THE WARNING LIGHTS SHOWING VARIOUS SYSTEM FAILURES. WE HAD THE CAR TOWED TO THE SAME DEALER WHO INITIALLY INDICATED THEY WOULD JUST REBOOT THE SOFTWARE AGAIN. SO WE PRESSED UPON THEM TO DO A MORE THOROUGH DIAGNOSIS SINCE THIS IS THE SECOND TIME ITS HAPPENED. THEY AGREED TO KEEP THE VEHICLE AND SEEK TO IDENTIFY THE ROOT CAUSE OF THE PROBLEM. AT THIS POINT NO DIAGNOSIS HAS BEEN MADE. WE WOULD HAVE NEVER EXPECTED THIS FROM A NEAR BRAND NEW (PURCHASED IN DECEMBER 2015 AND CURRENTLY HAS ONLY 9,200 MILES) PILOT ELITE LOADED WITH SAFETY AND TECHNOLOGY FEATURES. AGAIN WE EXPERIENCED TWO SEPARATE INCIDENTS WHERE THE CAR IMMEDIATELY SHUT DOWN WHILE IN MOTION WITH THE MOST RECENT OCCURRING ON THE FREEWAY. AND BOTH TIMES OUR THREE YOUNG CHILDREN WERE IN THE VEHICLE. THIS IS A HUGE SAFETY RISK AND I CERTAINLY HOPE HONDA DOES ITS DUE DILIGENCE IN DIAGNOSING AND ADDRESSING THIS ISSUE.
Mfg Campaign: 10897682
Recall Date: Aug 22, 2016
Honda (american Honda Motor Co.)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
THIS IS A FOLLOW UP TO COMPLAINT 10881962 IN WHICH ONE OF MY FEARS HAS COME TO FRUITION. I WAS DRIVING MY CAR IN THE NORMAL MODE (ACC AND LKAS DISABLED) ON A NORMAL TWO LANE PAVED ROAD WHEN THE CAR IN FRONT OF ME MADE A SLOW RIGHT TURN. I WAS NOT FOLLOWING VERY CLOSELY AND CAME TO A COMPLETE STOP ON MY OWN TO AVOID RUNNING INTO THE OTHER CAR. I STOPPED ABOUT 15 FEET AWAY FROM THE OTHER CAR. THE OTHER CAR THEN COMPLETED THE TURN TO THE EXTENT THAT THE OTHER CAR WAS NO LONGER IN THE WAY OF ME DRIVING FORWARD IN A STRAIGHT LINE. WHEN I PUSHED THE GAS TO THEN PROCEED THE COLLISION MITIGATION SYSTEM STARTED FLASHING THE "BRAKE" MESSAGE AND PRODUCING AN AUDIBLE WARNING. AT THIS POINT I WAS POSSIBLY GOING 10 MPH AGAIN. AFTER VERIFYING THAT THERE WAS DEFINITELY NOT ANYTHING IN MY WAY, I KEPT APPLYING THE GAS. MY CAR THEN STARTED BRAKING ON ITS OWN, AT WHICH POINT I PUSHED THE GAS HARDER TO PRESUMABLY OVER-RIDE THE BRAKING. A MOMENT OR TWO LATER, MY CAR THEN MADE A SUDDEN AND HARD BRAKE ON ITS OWN THAT BROUGHT MY CAR TO A COMPLETE STOP, DESPITE THE FACT THAT I WAS PUSHING HARD ON THE GAS. THE OTHER CAR THAT HAD TURNED WAS WELL CLEAR OF THE LANE BY THIS POINT, AND WAS EASILY 1 FT AWAY FROM MY PATH OF TRAVEL WHEN I STARTED ACCELERATING IN THE FIRST PLACE. MY ONLY EXPLANATION IS THAT THE COLLISION MITIGATION SYSTEM WAS CONFUSED BY THE LACK OF A SHOULDER LANE MARKER (ONLY A RAISE CEMENT CURB WAS PRESENT) AND SOMEHOW THOUGHT THE CAR WAS STILL IN THE "ROAD." IN EITHER CASE, THE SYSTEM MALFUNCTIONED TO THE POINT THAT MY CAR WAS SUDDENLY BROUGHT TO A COMPLETE STOP, AND THE CAR BEHIND ME VERY NEARLY REAR-ENDED ME IN A SITUATION WHERE I HAD ALREADY COME TO A STOP, AND THE OBSTACLE IN FRONT OF ME HAD CLEARED / CONTINUED TO BECOME INCREASINGLY MORE CLEAR OF MY PATH. THE SITUATION WAS DANGEROUS AND CLEARLY MISINTERPRETED BY MY CAR.
Corrective Action:
THIS IS A FOLLOW UP TO COMPLAINT 10881962 IN WHICH ONE OF MY FEARS HAS COME TO FRUITION. I WAS DRIVING MY CAR IN THE NORMAL MODE (ACC AND LKAS DISABLED) ON A NORMAL TWO LANE PAVED ROAD WHEN THE CAR IN FRONT OF ME MADE A SLOW RIGHT TURN. I WAS NOT FOLLOWING VERY CLOSELY AND CAME TO A COMPLETE STOP ON MY OWN TO AVOID RUNNING INTO THE OTHER CAR. I STOPPED ABOUT 15 FEET AWAY FROM THE OTHER CAR. THE OTHER CAR THEN COMPLETED THE TURN TO THE EXTENT THAT THE OTHER CAR WAS NO LONGER IN THE WAY OF ME DRIVING FORWARD IN A STRAIGHT LINE. WHEN I PUSHED THE GAS TO THEN PROCEED THE COLLISION MITIGATION SYSTEM STARTED FLASHING THE "BRAKE" MESSAGE AND PRODUCING AN AUDIBLE WARNING. AT THIS POINT I WAS POSSIBLY GOING 10 MPH AGAIN. AFTER VERIFYING THAT THERE WAS DEFINITELY NOT ANYTHING IN MY WAY, I KEPT APPLYING THE GAS. MY CAR THEN STARTED BRAKING ON ITS OWN, AT WHICH POINT I PUSHED THE GAS HARDER TO PRESUMABLY OVER-RIDE THE BRAKING. A MOMENT OR TWO LATER, MY CAR THEN MADE A SUDDEN AND HARD BRAKE ON ITS OWN THAT BROUGHT MY CAR TO A COMPLETE STOP, DESPITE THE FACT THAT I WAS PUSHING HARD ON THE GAS. THE OTHER CAR THAT HAD TURNED WAS WELL CLEAR OF THE LANE BY THIS POINT, AND WAS EASILY 1 FT AWAY FROM MY PATH OF TRAVEL WHEN I STARTED ACCELERATING IN THE FIRST PLACE. MY ONLY EXPLANATION IS THAT THE COLLISION MITIGATION SYSTEM WAS CONFUSED BY THE LACK OF A SHOULDER LANE MARKER (ONLY A RAISE CEMENT CURB WAS PRESENT) AND SOMEHOW THOUGHT THE CAR WAS STILL IN THE "ROAD." IN EITHER CASE, THE SYSTEM MALFUNCTIONED TO THE POINT THAT MY CAR WAS SUDDENLY BROUGHT TO A COMPLETE STOP, AND THE CAR BEHIND ME VERY NEARLY REAR-ENDED ME IN A SITUATION WHERE I HAD ALREADY COME TO A STOP, AND THE OBSTACLE IN FRONT OF ME HAD CLEARED / CONTINUED TO BECOME INCREASINGLY MORE CLEAR OF MY PATH. THE SITUATION WAS DANGEROUS AND CLEARLY MISINTERPRETED BY MY CAR.
Additional Notes:
THIS IS A FOLLOW UP TO COMPLAINT 10881962 IN WHICH ONE OF MY FEARS HAS COME TO FRUITION. I WAS DRIVING MY CAR IN THE NORMAL MODE (ACC AND LKAS DISABLED) ON A NORMAL TWO LANE PAVED ROAD WHEN THE CAR IN FRONT OF ME MADE A SLOW RIGHT TURN. I WAS NOT FOLLOWING VERY CLOSELY AND CAME TO A COMPLETE STOP ON MY OWN TO AVOID RUNNING INTO THE OTHER CAR. I STOPPED ABOUT 15 FEET AWAY FROM THE OTHER CAR. THE OTHER CAR THEN COMPLETED THE TURN TO THE EXTENT THAT THE OTHER CAR WAS NO LONGER IN THE WAY OF ME DRIVING FORWARD IN A STRAIGHT LINE. WHEN I PUSHED THE GAS TO THEN PROCEED THE COLLISION MITIGATION SYSTEM STARTED FLASHING THE "BRAKE" MESSAGE AND PRODUCING AN AUDIBLE WARNING. AT THIS POINT I WAS POSSIBLY GOING 10 MPH AGAIN. AFTER VERIFYING THAT THERE WAS DEFINITELY NOT ANYTHING IN MY WAY, I KEPT APPLYING THE GAS. MY CAR THEN STARTED BRAKING ON ITS OWN, AT WHICH POINT I PUSHED THE GAS HARDER TO PRESUMABLY OVER-RIDE THE BRAKING. A MOMENT OR TWO LATER, MY CAR THEN MADE A SUDDEN AND HARD BRAKE ON ITS OWN THAT BROUGHT MY CAR TO A COMPLETE STOP, DESPITE THE FACT THAT I WAS PUSHING HARD ON THE GAS. THE OTHER CAR THAT HAD TURNED WAS WELL CLEAR OF THE LANE BY THIS POINT, AND WAS EASILY 1 FT AWAY FROM MY PATH OF TRAVEL WHEN I STARTED ACCELERATING IN THE FIRST PLACE. MY ONLY EXPLANATION IS THAT THE COLLISION MITIGATION SYSTEM WAS CONFUSED BY THE LACK OF A SHOULDER LANE MARKER (ONLY A RAISE CEMENT CURB WAS PRESENT) AND SOMEHOW THOUGHT THE CAR WAS STILL IN THE "ROAD." IN EITHER CASE, THE SYSTEM MALFUNCTIONED TO THE POINT THAT MY CAR WAS SUDDENLY BROUGHT TO A COMPLETE STOP, AND THE CAR BEHIND ME VERY NEARLY REAR-ENDED ME IN A SITUATION WHERE I HAD ALREADY COME TO A STOP, AND THE OBSTACLE IN FRONT OF ME HAD CLEARED / CONTINUED TO BECOME INCREASINGLY MORE CLEAR OF MY PATH. THE SITUATION WAS DANGEROUS AND CLEARLY MISINTERPRETED BY MY CAR.
Mfg Campaign: 10895070
Recall Date: Aug 11, 2016
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THIS IS A FOLLOW UP TO COMPLAINT 10881962 IN WHICH ONE OF MY FEARS HAS COME TO FRUITION. I WAS DRIVING MY CAR IN THE NORMAL MODE (ACC AND LKAS DISABLED) ON A NORMAL TWO LANE PAVED ROAD WHEN THE CAR IN FRONT OF ME MADE A SLOW RIGHT TURN. I WAS NOT FOLLOWING VERY CLOSELY AND CAME TO A COMPLETE STOP ON MY OWN TO AVOID RUNNING INTO THE OTHER CAR. I STOPPED ABOUT 15 FEET AWAY FROM THE OTHER CAR. THE OTHER CAR THEN COMPLETED THE TURN TO THE EXTENT THAT THE OTHER CAR WAS NO LONGER IN THE WAY OF ME DRIVING FORWARD IN A STRAIGHT LINE. WHEN I PUSHED THE GAS TO THEN PROCEED THE COLLISION MITIGATION SYSTEM STARTED FLASHING THE "BRAKE" MESSAGE AND PRODUCING AN AUDIBLE WARNING. AT THIS POINT I WAS POSSIBLY GOING 10 MPH AGAIN. AFTER VERIFYING THAT THERE WAS DEFINITELY NOT ANYTHING IN MY WAY, I KEPT APPLYING THE GAS. MY CAR THEN STARTED BRAKING ON ITS OWN, AT WHICH POINT I PUSHED THE GAS HARDER TO PRESUMABLY OVER-RIDE THE BRAKING. A MOMENT OR TWO LATER, MY CAR THEN MADE A SUDDEN AND HARD BRAKE ON ITS OWN THAT BROUGHT MY CAR TO A COMPLETE STOP, DESPITE THE FACT THAT I WAS PUSHING HARD ON THE GAS. THE OTHER CAR THAT HAD TURNED WAS WELL CLEAR OF THE LANE BY THIS POINT, AND WAS EASILY 1 FT AWAY FROM MY PATH OF TRAVEL WHEN I STARTED ACCELERATING IN THE FIRST PLACE. MY ONLY EXPLANATION IS THAT THE COLLISION MITIGATION SYSTEM WAS CONFUSED BY THE LACK OF A SHOULDER LANE MARKER (ONLY A RAISE CEMENT CURB WAS PRESENT) AND SOMEHOW THOUGHT THE CAR WAS STILL IN THE "ROAD." IN EITHER CASE, THE SYSTEM MALFUNCTIONED TO THE POINT THAT MY CAR WAS SUDDENLY BROUGHT TO A COMPLETE STOP, AND THE CAR BEHIND ME VERY NEARLY REAR-ENDED ME IN A SITUATION WHERE I HAD ALREADY COME TO A STOP, AND THE OBSTACLE IN FRONT OF ME HAD CLEARED / CONTINUED TO BECOME INCREASINGLY MORE CLEAR OF MY PATH. THE SITUATION WAS DANGEROUS AND CLEARLY MISINTERPRETED BY MY CAR.
Corrective Action:
THIS IS A FOLLOW UP TO COMPLAINT 10881962 IN WHICH ONE OF MY FEARS HAS COME TO FRUITION. I WAS DRIVING MY CAR IN THE NORMAL MODE (ACC AND LKAS DISABLED) ON A NORMAL TWO LANE PAVED ROAD WHEN THE CAR IN FRONT OF ME MADE A SLOW RIGHT TURN. I WAS NOT FOLLOWING VERY CLOSELY AND CAME TO A COMPLETE STOP ON MY OWN TO AVOID RUNNING INTO THE OTHER CAR. I STOPPED ABOUT 15 FEET AWAY FROM THE OTHER CAR. THE OTHER CAR THEN COMPLETED THE TURN TO THE EXTENT THAT THE OTHER CAR WAS NO LONGER IN THE WAY OF ME DRIVING FORWARD IN A STRAIGHT LINE. WHEN I PUSHED THE GAS TO THEN PROCEED THE COLLISION MITIGATION SYSTEM STARTED FLASHING THE "BRAKE" MESSAGE AND PRODUCING AN AUDIBLE WARNING. AT THIS POINT I WAS POSSIBLY GOING 10 MPH AGAIN. AFTER VERIFYING THAT THERE WAS DEFINITELY NOT ANYTHING IN MY WAY, I KEPT APPLYING THE GAS. MY CAR THEN STARTED BRAKING ON ITS OWN, AT WHICH POINT I PUSHED THE GAS HARDER TO PRESUMABLY OVER-RIDE THE BRAKING. A MOMENT OR TWO LATER, MY CAR THEN MADE A SUDDEN AND HARD BRAKE ON ITS OWN THAT BROUGHT MY CAR TO A COMPLETE STOP, DESPITE THE FACT THAT I WAS PUSHING HARD ON THE GAS. THE OTHER CAR THAT HAD TURNED WAS WELL CLEAR OF THE LANE BY THIS POINT, AND WAS EASILY 1 FT AWAY FROM MY PATH OF TRAVEL WHEN I STARTED ACCELERATING IN THE FIRST PLACE. MY ONLY EXPLANATION IS THAT THE COLLISION MITIGATION SYSTEM WAS CONFUSED BY THE LACK OF A SHOULDER LANE MARKER (ONLY A RAISE CEMENT CURB WAS PRESENT) AND SOMEHOW THOUGHT THE CAR WAS STILL IN THE "ROAD." IN EITHER CASE, THE SYSTEM MALFUNCTIONED TO THE POINT THAT MY CAR WAS SUDDENLY BROUGHT TO A COMPLETE STOP, AND THE CAR BEHIND ME VERY NEARLY REAR-ENDED ME IN A SITUATION WHERE I HAD ALREADY COME TO A STOP, AND THE OBSTACLE IN FRONT OF ME HAD CLEARED / CONTINUED TO BECOME INCREASINGLY MORE CLEAR OF MY PATH. THE SITUATION WAS DANGEROUS AND CLEARLY MISINTERPRETED BY MY CAR.
Additional Notes:
THIS IS A FOLLOW UP TO COMPLAINT 10881962 IN WHICH ONE OF MY FEARS HAS COME TO FRUITION. I WAS DRIVING MY CAR IN THE NORMAL MODE (ACC AND LKAS DISABLED) ON A NORMAL TWO LANE PAVED ROAD WHEN THE CAR IN FRONT OF ME MADE A SLOW RIGHT TURN. I WAS NOT FOLLOWING VERY CLOSELY AND CAME TO A COMPLETE STOP ON MY OWN TO AVOID RUNNING INTO THE OTHER CAR. I STOPPED ABOUT 15 FEET AWAY FROM THE OTHER CAR. THE OTHER CAR THEN COMPLETED THE TURN TO THE EXTENT THAT THE OTHER CAR WAS NO LONGER IN THE WAY OF ME DRIVING FORWARD IN A STRAIGHT LINE. WHEN I PUSHED THE GAS TO THEN PROCEED THE COLLISION MITIGATION SYSTEM STARTED FLASHING THE "BRAKE" MESSAGE AND PRODUCING AN AUDIBLE WARNING. AT THIS POINT I WAS POSSIBLY GOING 10 MPH AGAIN. AFTER VERIFYING THAT THERE WAS DEFINITELY NOT ANYTHING IN MY WAY, I KEPT APPLYING THE GAS. MY CAR THEN STARTED BRAKING ON ITS OWN, AT WHICH POINT I PUSHED THE GAS HARDER TO PRESUMABLY OVER-RIDE THE BRAKING. A MOMENT OR TWO LATER, MY CAR THEN MADE A SUDDEN AND HARD BRAKE ON ITS OWN THAT BROUGHT MY CAR TO A COMPLETE STOP, DESPITE THE FACT THAT I WAS PUSHING HARD ON THE GAS. THE OTHER CAR THAT HAD TURNED WAS WELL CLEAR OF THE LANE BY THIS POINT, AND WAS EASILY 1 FT AWAY FROM MY PATH OF TRAVEL WHEN I STARTED ACCELERATING IN THE FIRST PLACE. MY ONLY EXPLANATION IS THAT THE COLLISION MITIGATION SYSTEM WAS CONFUSED BY THE LACK OF A SHOULDER LANE MARKER (ONLY A RAISE CEMENT CURB WAS PRESENT) AND SOMEHOW THOUGHT THE CAR WAS STILL IN THE "ROAD." IN EITHER CASE, THE SYSTEM MALFUNCTIONED TO THE POINT THAT MY CAR WAS SUDDENLY BROUGHT TO A COMPLETE STOP, AND THE CAR BEHIND ME VERY NEARLY REAR-ENDED ME IN A SITUATION WHERE I HAD ALREADY COME TO A STOP, AND THE OBSTACLE IN FRONT OF ME HAD CLEARED / CONTINUED TO BECOME INCREASINGLY MORE CLEAR OF MY PATH. THE SITUATION WAS DANGEROUS AND CLEARLY MISINTERPRETED BY MY CAR.
Mfg Campaign: 10895070
Recall Date: Aug 11, 2016
Honda (american Honda Motor Co.)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
MY FAMILY WAS IN OUR 2016 HONDA PILOT TOURING. WE STOPPED OUR VEHICLE AND STARTED TO GET OUT. MY ELEVEN YEAR OLD NIECE WAS SITTING IN THE MIDDLE SEAT OF THE SECOND ROW. SHE WAS IN BETWEEN MY TWO SONS, BOTH IN CARSEATS. WHEN SHE REMOVED HER SEATBELT THE BELT QUICKLY SNAPPED BACK AND THE BUCKLE HIT MY THREE YEAR OLD IN THE HEAD. HE WAS SITTING IN HIS FORWARD FACING CARSEAT THAT IS APPROPRIATE FOR HIS AGE, HEIGHT, AND WEIGHT. HIS SEAT IS ON THE DRIVER'S SIDE OF THE SECOND ROW. THE BUCKLE HIT HIM ON THE RIGHT SIDE OF HIS FOREHEAD RIGHT UNDER HIS HAIRLINE. TWO LARGE KNOTS, ONE FOR EACH SIDE OF BUCKLE, POPPED UP. ONE KNOT WAS LARGE ENOUGH THAT IT ACTUALLY SPLIT OPEN AND BLED. IT WAS INCREDIBLY PAINFUL AND TOOK ALMOST TWO WEEKS FOR BRUISING TO GO AWAY.
Corrective Action:
MY FAMILY WAS IN OUR 2016 HONDA PILOT TOURING. WE STOPPED OUR VEHICLE AND STARTED TO GET OUT. MY ELEVEN YEAR OLD NIECE WAS SITTING IN THE MIDDLE SEAT OF THE SECOND ROW. SHE WAS IN BETWEEN MY TWO SONS, BOTH IN CARSEATS. WHEN SHE REMOVED HER SEATBELT THE BELT QUICKLY SNAPPED BACK AND THE BUCKLE HIT MY THREE YEAR OLD IN THE HEAD. HE WAS SITTING IN HIS FORWARD FACING CARSEAT THAT IS APPROPRIATE FOR HIS AGE, HEIGHT, AND WEIGHT. HIS SEAT IS ON THE DRIVER'S SIDE OF THE SECOND ROW. THE BUCKLE HIT HIM ON THE RIGHT SIDE OF HIS FOREHEAD RIGHT UNDER HIS HAIRLINE. TWO LARGE KNOTS, ONE FOR EACH SIDE OF BUCKLE, POPPED UP. ONE KNOT WAS LARGE ENOUGH THAT IT ACTUALLY SPLIT OPEN AND BLED. IT WAS INCREDIBLY PAINFUL AND TOOK ALMOST TWO WEEKS FOR BRUISING TO GO AWAY.
Additional Notes:
MY FAMILY WAS IN OUR 2016 HONDA PILOT TOURING. WE STOPPED OUR VEHICLE AND STARTED TO GET OUT. MY ELEVEN YEAR OLD NIECE WAS SITTING IN THE MIDDLE SEAT OF THE SECOND ROW. SHE WAS IN BETWEEN MY TWO SONS, BOTH IN CARSEATS. WHEN SHE REMOVED HER SEATBELT THE BELT QUICKLY SNAPPED BACK AND THE BUCKLE HIT MY THREE YEAR OLD IN THE HEAD. HE WAS SITTING IN HIS FORWARD FACING CARSEAT THAT IS APPROPRIATE FOR HIS AGE, HEIGHT, AND WEIGHT. HIS SEAT IS ON THE DRIVER'S SIDE OF THE SECOND ROW. THE BUCKLE HIT HIM ON THE RIGHT SIDE OF HIS FOREHEAD RIGHT UNDER HIS HAIRLINE. TWO LARGE KNOTS, ONE FOR EACH SIDE OF BUCKLE, POPPED UP. ONE KNOT WAS LARGE ENOUGH THAT IT ACTUALLY SPLIT OPEN AND BLED. IT WAS INCREDIBLY PAINFUL AND TOOK ALMOST TWO WEEKS FOR BRUISING TO GO AWAY.
Mfg Campaign: 10893696
Recall Date: Aug 6, 2016
Honda (american Honda Motor Co.)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
HONDA PILOT 2016 TOURING. VEHICLE BATTERY DRAINS OVERNIGHT OR IN A FEW HOURS FOR NO REASON. THE VEHICLE WOULD NOT START AND WOULD HAVE TO BE TRANSPORTED TO THE DEALERSHIP OR HAVE BATTERY RECHARGED FOR A LONG TIME. AFTER RECHARGE, SAFETY EQUIPMENT SUCH AS SENSORS, EMERGENCY STOP, ETC. STOP WORKING. CONTACTED HONDA AND TOOK VEHICLE TO DEALERSHIP MULTIPLE TIMES. ONE TIME THEY REPLACED THE BATTERY AND OTHER TIMES DID SOMETHING ELSE BUT THEY ARE UNABLE TO RESOLVE THE PROBLEM. WE BELIEVE VEHICLE IS UNSAFE TO DRIVE. THIS PROBLEM SEEMS TO BE ENCOUNTERED BY MANY HONDA PILOT 2016 OWNERS WHICH IS REPORTED ONLINE. THEY ALL COMPLAIN OF TAKING THEIR VEHICLE TO HONDA DEALERSHIP ONLY TO BE TOLD THE DEALERSHIP UNABLE TO RESOLVE THE ISSUE.
Corrective Action:
HONDA PILOT 2016 TOURING. VEHICLE BATTERY DRAINS OVERNIGHT OR IN A FEW HOURS FOR NO REASON. THE VEHICLE WOULD NOT START AND WOULD HAVE TO BE TRANSPORTED TO THE DEALERSHIP OR HAVE BATTERY RECHARGED FOR A LONG TIME. AFTER RECHARGE, SAFETY EQUIPMENT SUCH AS SENSORS, EMERGENCY STOP, ETC. STOP WORKING. CONTACTED HONDA AND TOOK VEHICLE TO DEALERSHIP MULTIPLE TIMES. ONE TIME THEY REPLACED THE BATTERY AND OTHER TIMES DID SOMETHING ELSE BUT THEY ARE UNABLE TO RESOLVE THE PROBLEM. WE BELIEVE VEHICLE IS UNSAFE TO DRIVE. THIS PROBLEM SEEMS TO BE ENCOUNTERED BY MANY HONDA PILOT 2016 OWNERS WHICH IS REPORTED ONLINE. THEY ALL COMPLAIN OF TAKING THEIR VEHICLE TO HONDA DEALERSHIP ONLY TO BE TOLD THE DEALERSHIP UNABLE TO RESOLVE THE ISSUE.
Additional Notes:
HONDA PILOT 2016 TOURING. VEHICLE BATTERY DRAINS OVERNIGHT OR IN A FEW HOURS FOR NO REASON. THE VEHICLE WOULD NOT START AND WOULD HAVE TO BE TRANSPORTED TO THE DEALERSHIP OR HAVE BATTERY RECHARGED FOR A LONG TIME. AFTER RECHARGE, SAFETY EQUIPMENT SUCH AS SENSORS, EMERGENCY STOP, ETC. STOP WORKING. CONTACTED HONDA AND TOOK VEHICLE TO DEALERSHIP MULTIPLE TIMES. ONE TIME THEY REPLACED THE BATTERY AND OTHER TIMES DID SOMETHING ELSE BUT THEY ARE UNABLE TO RESOLVE THE PROBLEM. WE BELIEVE VEHICLE IS UNSAFE TO DRIVE. THIS PROBLEM SEEMS TO BE ENCOUNTERED BY MANY HONDA PILOT 2016 OWNERS WHICH IS REPORTED ONLINE. THEY ALL COMPLAIN OF TAKING THEIR VEHICLE TO HONDA DEALERSHIP ONLY TO BE TOLD THE DEALERSHIP UNABLE TO RESOLVE THE ISSUE.
Mfg Campaign: 10889137
Recall Date: Jul 27, 2016
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
HONDA PILOT 2016 TOURING. VEHICLE BATTERY DRAINS OVERNIGHT OR IN A FEW HOURS FOR NO REASON. THE VEHICLE WOULD NOT START AND WOULD HAVE TO BE TRANSPORTED TO THE DEALERSHIP OR HAVE BATTERY RECHARGED FOR A LONG TIME. AFTER RECHARGE, SAFETY EQUIPMENT SUCH AS SENSORS, EMERGENCY STOP, ETC. STOP WORKING. CONTACTED HONDA AND TOOK VEHICLE TO DEALERSHIP MULTIPLE TIMES. ONE TIME THEY REPLACED THE BATTERY AND OTHER TIMES DID SOMETHING ELSE BUT THEY ARE UNABLE TO RESOLVE THE PROBLEM. WE BELIEVE VEHICLE IS UNSAFE TO DRIVE. THIS PROBLEM SEEMS TO BE ENCOUNTERED BY MANY HONDA PILOT 2016 OWNERS WHICH IS REPORTED ONLINE. THEY ALL COMPLAIN OF TAKING THEIR VEHICLE TO HONDA DEALERSHIP ONLY TO BE TOLD THE DEALERSHIP UNABLE TO RESOLVE THE ISSUE.
Corrective Action:
HONDA PILOT 2016 TOURING. VEHICLE BATTERY DRAINS OVERNIGHT OR IN A FEW HOURS FOR NO REASON. THE VEHICLE WOULD NOT START AND WOULD HAVE TO BE TRANSPORTED TO THE DEALERSHIP OR HAVE BATTERY RECHARGED FOR A LONG TIME. AFTER RECHARGE, SAFETY EQUIPMENT SUCH AS SENSORS, EMERGENCY STOP, ETC. STOP WORKING. CONTACTED HONDA AND TOOK VEHICLE TO DEALERSHIP MULTIPLE TIMES. ONE TIME THEY REPLACED THE BATTERY AND OTHER TIMES DID SOMETHING ELSE BUT THEY ARE UNABLE TO RESOLVE THE PROBLEM. WE BELIEVE VEHICLE IS UNSAFE TO DRIVE. THIS PROBLEM SEEMS TO BE ENCOUNTERED BY MANY HONDA PILOT 2016 OWNERS WHICH IS REPORTED ONLINE. THEY ALL COMPLAIN OF TAKING THEIR VEHICLE TO HONDA DEALERSHIP ONLY TO BE TOLD THE DEALERSHIP UNABLE TO RESOLVE THE ISSUE.
Additional Notes:
HONDA PILOT 2016 TOURING. VEHICLE BATTERY DRAINS OVERNIGHT OR IN A FEW HOURS FOR NO REASON. THE VEHICLE WOULD NOT START AND WOULD HAVE TO BE TRANSPORTED TO THE DEALERSHIP OR HAVE BATTERY RECHARGED FOR A LONG TIME. AFTER RECHARGE, SAFETY EQUIPMENT SUCH AS SENSORS, EMERGENCY STOP, ETC. STOP WORKING. CONTACTED HONDA AND TOOK VEHICLE TO DEALERSHIP MULTIPLE TIMES. ONE TIME THEY REPLACED THE BATTERY AND OTHER TIMES DID SOMETHING ELSE BUT THEY ARE UNABLE TO RESOLVE THE PROBLEM. WE BELIEVE VEHICLE IS UNSAFE TO DRIVE. THIS PROBLEM SEEMS TO BE ENCOUNTERED BY MANY HONDA PILOT 2016 OWNERS WHICH IS REPORTED ONLINE. THEY ALL COMPLAIN OF TAKING THEIR VEHICLE TO HONDA DEALERSHIP ONLY TO BE TOLD THE DEALERSHIP UNABLE TO RESOLVE THE ISSUE.
Mfg Campaign: 10889137
Recall Date: Jul 27, 2016
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
HONDA PILOT 2016 TOURING. VEHICLE BATTERY DRAINS OVERNIGHT OR IN A FEW HOURS FOR NO REASON. THE VEHICLE WOULD NOT START AND WOULD HAVE TO BE TRANSPORTED TO THE DEALERSHIP OR HAVE BATTERY RECHARGED FOR A LONG TIME. AFTER RECHARGE, SAFETY EQUIPMENT SUCH AS SENSORS, EMERGENCY STOP, ETC. STOP WORKING. CONTACTED HONDA AND TOOK VEHICLE TO DEALERSHIP MULTIPLE TIMES. ONE TIME THEY REPLACED THE BATTERY AND OTHER TIMES DID SOMETHING ELSE BUT THEY ARE UNABLE TO RESOLVE THE PROBLEM. WE BELIEVE VEHICLE IS UNSAFE TO DRIVE. THIS PROBLEM SEEMS TO BE ENCOUNTERED BY MANY HONDA PILOT 2016 OWNERS WHICH IS REPORTED ONLINE. THEY ALL COMPLAIN OF TAKING THEIR VEHICLE TO HONDA DEALERSHIP ONLY TO BE TOLD THE DEALERSHIP UNABLE TO RESOLVE THE ISSUE.
Corrective Action:
HONDA PILOT 2016 TOURING. VEHICLE BATTERY DRAINS OVERNIGHT OR IN A FEW HOURS FOR NO REASON. THE VEHICLE WOULD NOT START AND WOULD HAVE TO BE TRANSPORTED TO THE DEALERSHIP OR HAVE BATTERY RECHARGED FOR A LONG TIME. AFTER RECHARGE, SAFETY EQUIPMENT SUCH AS SENSORS, EMERGENCY STOP, ETC. STOP WORKING. CONTACTED HONDA AND TOOK VEHICLE TO DEALERSHIP MULTIPLE TIMES. ONE TIME THEY REPLACED THE BATTERY AND OTHER TIMES DID SOMETHING ELSE BUT THEY ARE UNABLE TO RESOLVE THE PROBLEM. WE BELIEVE VEHICLE IS UNSAFE TO DRIVE. THIS PROBLEM SEEMS TO BE ENCOUNTERED BY MANY HONDA PILOT 2016 OWNERS WHICH IS REPORTED ONLINE. THEY ALL COMPLAIN OF TAKING THEIR VEHICLE TO HONDA DEALERSHIP ONLY TO BE TOLD THE DEALERSHIP UNABLE TO RESOLVE THE ISSUE.
Additional Notes:
HONDA PILOT 2016 TOURING. VEHICLE BATTERY DRAINS OVERNIGHT OR IN A FEW HOURS FOR NO REASON. THE VEHICLE WOULD NOT START AND WOULD HAVE TO BE TRANSPORTED TO THE DEALERSHIP OR HAVE BATTERY RECHARGED FOR A LONG TIME. AFTER RECHARGE, SAFETY EQUIPMENT SUCH AS SENSORS, EMERGENCY STOP, ETC. STOP WORKING. CONTACTED HONDA AND TOOK VEHICLE TO DEALERSHIP MULTIPLE TIMES. ONE TIME THEY REPLACED THE BATTERY AND OTHER TIMES DID SOMETHING ELSE BUT THEY ARE UNABLE TO RESOLVE THE PROBLEM. WE BELIEVE VEHICLE IS UNSAFE TO DRIVE. THIS PROBLEM SEEMS TO BE ENCOUNTERED BY MANY HONDA PILOT 2016 OWNERS WHICH IS REPORTED ONLINE. THEY ALL COMPLAIN OF TAKING THEIR VEHICLE TO HONDA DEALERSHIP ONLY TO BE TOLD THE DEALERSHIP UNABLE TO RESOLVE THE ISSUE.
Mfg Campaign: 10889137
Recall Date: Jul 27, 2016
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