Complaints & Recalls
Official Safety Recalls - Important!
80 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: KGC, KGD
Recall Date: Dec 18, 2023
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2019-2020 Acura MDX, MDX Sport Hybrid, RDX, TLX, Honda Accord, Civic Hatchback, Insight, 2019 Acura ILX, Honda Accord Hybrid, Civic Coupe, Civic Coupe Si, Civic Sedan, Civic Sedan Si, Civic Type R, Fit, HR-V, Odyssey, Passport, Pilot and Ridgeline, and 2018-2019 CR-V vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Multiple Codes
Recall Date: Mar 25, 2021
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2018-2019 Acura NSX, 2019 Acura RDX, RLX and RLX Sport Hybrid, 2018-2019 Honda Accord, Civic Hatchback, Civic Type R and HR-V, 2019-2020 Insight and 2019 Fit vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 28, 2020
Consumer Complaints
465 ComplaintsHonda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On Sunday morning, 8/27/2023, I entered my car after having driven it an hour prior for around 30 minutes to and from a sandwich shop. I entered the vehicle and turned the engine on without issue, and attempted to accelerate. After making it about ten feet, the acceleration on the gas pedal suddenly stopped working. I would push the gas pedal and the car would not move, nor the engine even rev. Confused, I parked and turned the car off and on again. Upon turning the car on, the engine stalled for a brief moment before slowly engaging. It was at that moment that I felt the entire car shifting back and forth, shaking. I immediately shut the car off out of fear and waited for a few moments before making a second attempt, being met with the exact same result. The next day, I entered the vehicle and attempted to turn it on again. This time, it started up and the engine engaged without any issue. However, I was now bombarded by dozens of error messages on my dashboard with systems such as emergency break, ABS, power steering, etc. giving me warnings. This morning, I had a mechanic come out and attempt diagnose the issue. He was confused when running the diagnostic tool through the systems, as he received "permanent codes" regarding several issues with the car. Taking some time to research, his opinion was that there may be an issue with the fuel pump motor. There is an open recall on 2019 Honda Civics for the fuel pump, however my specific vehicle does not seem to show up as needing this fix when I search with my VIN. After taking some time to check things, the Mechanic and myself proceeded to test drive and ensure that the car seemed safe to operate, where the mechanic approved my vehicle and encouraged me to send a report.
Corrective Action:
On Sunday morning, 8/27/2023, I entered my car after having driven it an hour prior for around 30 minutes to and from a sandwich shop. I entered the vehicle and turned the engine on without issue, and attempted to accelerate. After making it about ten feet, the acceleration on the gas pedal suddenly stopped working. I would push the gas pedal and the car would not move, nor the engine even rev. Confused, I parked and turned the car off and on again. Upon turning the car on, the engine stalled for a brief moment before slowly engaging. It was at that moment that I felt the entire car shifting back and forth, shaking. I immediately shut the car off out of fear and waited for a few moments before making a second attempt, being met with the exact same result. The next day, I entered the vehicle and attempted to turn it on again. This time, it started up and the engine engaged without any issue. However, I was now bombarded by dozens of error messages on my dashboard with systems such as emergency break, ABS, power steering, etc. giving me warnings. This morning, I had a mechanic come out and attempt diagnose the issue. He was confused when running the diagnostic tool through the systems, as he received "permanent codes" regarding several issues with the car. Taking some time to research, his opinion was that there may be an issue with the fuel pump motor. There is an open recall on 2019 Honda Civics for the fuel pump, however my specific vehicle does not seem to show up as needing this fix when I search with my VIN. After taking some time to check things, the Mechanic and myself proceeded to test drive and ensure that the car seemed safe to operate, where the mechanic approved my vehicle and encouraged me to send a report.
Additional Notes:
On Sunday morning, 8/27/2023, I entered my car after having driven it an hour prior for around 30 minutes to and from a sandwich shop. I entered the vehicle and turned the engine on without issue, and attempted to accelerate. After making it about ten feet, the acceleration on the gas pedal suddenly stopped working. I would push the gas pedal and the car would not move, nor the engine even rev. Confused, I parked and turned the car off and on again. Upon turning the car on, the engine stalled for a brief moment before slowly engaging. It was at that moment that I felt the entire car shifting back and forth, shaking. I immediately shut the car off out of fear and waited for a few moments before making a second attempt, being met with the exact same result. The next day, I entered the vehicle and attempted to turn it on again. This time, it started up and the engine engaged without any issue. However, I was now bombarded by dozens of error messages on my dashboard with systems such as emergency break, ABS, power steering, etc. giving me warnings. This morning, I had a mechanic come out and attempt diagnose the issue. He was confused when running the diagnostic tool through the systems, as he received "permanent codes" regarding several issues with the car. Taking some time to research, his opinion was that there may be an issue with the fuel pump motor. There is an open recall on 2019 Honda Civics for the fuel pump, however my specific vehicle does not seem to show up as needing this fix when I search with my VIN. After taking some time to check things, the Mechanic and myself proceeded to test drive and ensure that the car seemed safe to operate, where the mechanic approved my vehicle and encouraged me to send a report.
Mfg Campaign: 11541402
Recall Date: Aug 29, 2023
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The Honda touchscreen doesn’t work (but the camera does). I can’t access the radio, A/C, maps, phone, air bags, tire pressure, etc. This makes me uncomfortable driving without vehicle safety access.
Corrective Action:
The Honda touchscreen doesn’t work (but the camera does). I can’t access the radio, A/C, maps, phone, air bags, tire pressure, etc. This makes me uncomfortable driving without vehicle safety access.
Additional Notes:
The Honda touchscreen doesn’t work (but the camera does). I can’t access the radio, A/C, maps, phone, air bags, tire pressure, etc. This makes me uncomfortable driving without vehicle safety access.
Mfg Campaign: 11540967
Recall Date: Aug 27, 2023
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I got pulled over and they said my plates belong to a different and different year
Corrective Action:
I got pulled over and they said my plates belong to a different and different year
Additional Notes:
I got pulled over and they said my plates belong to a different and different year
Mfg Campaign: 11540079
Recall Date: Aug 22, 2023
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Fuel filter went on vehicle causing it to stall with my child in the car. Dealership misdiagnosed and replaced the battery causing the fuel pump to fail going down a very steep hill. There's a VIN specific recall on my year, make, and model of car; but not my specific VIN. Yet my car has all the issues and descriptions that were defined in the recall warning
Corrective Action:
Fuel filter went on vehicle causing it to stall with my child in the car. Dealership misdiagnosed and replaced the battery causing the fuel pump to fail going down a very steep hill. There's a VIN specific recall on my year, make, and model of car; but not my specific VIN. Yet my car has all the issues and descriptions that were defined in the recall warning
Additional Notes:
Fuel filter went on vehicle causing it to stall with my child in the car. Dealership misdiagnosed and replaced the battery causing the fuel pump to fail going down a very steep hill. There's a VIN specific recall on my year, make, and model of car; but not my specific VIN. Yet my car has all the issues and descriptions that were defined in the recall warning
Mfg Campaign: 11539522
Recall Date: Aug 19, 2023
Honda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Several times, while driving, my car would randomly slam on the brakes when there were no other cars around. I feel this is a safety issue that could cause an accident to the tear end of the car.
Corrective Action:
Several times, while driving, my car would randomly slam on the brakes when there were no other cars around. I feel this is a safety issue that could cause an accident to the tear end of the car.
Additional Notes:
Several times, while driving, my car would randomly slam on the brakes when there were no other cars around. I feel this is a safety issue that could cause an accident to the tear end of the car.
Mfg Campaign: 11539348
Recall Date: Aug 18, 2023
Honda (american Honda Motor Co.)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Several times, while driving, my car would randomly slam on the brakes when there were no other cars around. I feel this is a safety issue that could cause an accident to the tear end of the car.
Corrective Action:
Several times, while driving, my car would randomly slam on the brakes when there were no other cars around. I feel this is a safety issue that could cause an accident to the tear end of the car.
Additional Notes:
Several times, while driving, my car would randomly slam on the brakes when there were no other cars around. I feel this is a safety issue that could cause an accident to the tear end of the car.
Mfg Campaign: 11539348
Recall Date: Aug 18, 2023
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The AC system on the 2019 Honda Civic Sport Hatchback Touring stopped blowing cold air out of all the vents (driver and passenger) After turning off the car, only the passenger and right center vent blew a little colder air but the driver vent blew hot air. We took it into the dealership for inspection and their finding was Compressor and Condenser are dry along with evaporator core needing replacement. They also found that the freon level was low. The dealership told me that Honda extended the warranty on the compressor and condenser due to the new freon they are using which is known to cause issue with the AC system. They seen evaporator core going bad on other Civics as well but aren't sure why Honda isn't covering evaporator core yet.
Corrective Action:
The AC system on the 2019 Honda Civic Sport Hatchback Touring stopped blowing cold air out of all the vents (driver and passenger) After turning off the car, only the passenger and right center vent blew a little colder air but the driver vent blew hot air. We took it into the dealership for inspection and their finding was Compressor and Condenser are dry along with evaporator core needing replacement. They also found that the freon level was low. The dealership told me that Honda extended the warranty on the compressor and condenser due to the new freon they are using which is known to cause issue with the AC system. They seen evaporator core going bad on other Civics as well but aren't sure why Honda isn't covering evaporator core yet.
Additional Notes:
The AC system on the 2019 Honda Civic Sport Hatchback Touring stopped blowing cold air out of all the vents (driver and passenger) After turning off the car, only the passenger and right center vent blew a little colder air but the driver vent blew hot air. We took it into the dealership for inspection and their finding was Compressor and Condenser are dry along with evaporator core needing replacement. They also found that the freon level was low. The dealership told me that Honda extended the warranty on the compressor and condenser due to the new freon they are using which is known to cause issue with the AC system. They seen evaporator core going bad on other Civics as well but aren't sure why Honda isn't covering evaporator core yet.
Mfg Campaign: 11537875
Recall Date: Aug 11, 2023
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The vehicle's condenser and evaporator have failed. I recently purchased my leased vehicle and at the time of purchase, I was not notified that there is an extended warranty provided upon the date of purchase if the condenser is to fail. I received a letter in the mail 2 months later after it failed about this issue. Thinking I would be covered I took my vehicle to the dealer and was notified that the condenser did in fact fail however the vehicle's evaporator has also failed and that is not covered by the warranty. The condenser was not able to be replaced without also repairing the evaporator at the same time which cost $2,000. With the results of climate change, the summers are getting hotter which imposes major health/safety issues. The letter received makes it clear if the condenser is to fail due to manufacturer issues it would be covered however if caused by an outside source it would not. It is very clear due to the condenser failing it caused the evaporator to fail OR the evaporator was also faulty already to begin with which should then ALSO be covered in the extended warranty. There were no warning lamps, messages, or other symptoms of the problem prior to the failure. The A/C stopped working about 3 & a half years into the vehicle's life which is well past the regular warranty time frame.
Corrective Action:
The vehicle's condenser and evaporator have failed. I recently purchased my leased vehicle and at the time of purchase, I was not notified that there is an extended warranty provided upon the date of purchase if the condenser is to fail. I received a letter in the mail 2 months later after it failed about this issue. Thinking I would be covered I took my vehicle to the dealer and was notified that the condenser did in fact fail however the vehicle's evaporator has also failed and that is not covered by the warranty. The condenser was not able to be replaced without also repairing the evaporator at the same time which cost $2,000. With the results of climate change, the summers are getting hotter which imposes major health/safety issues. The letter received makes it clear if the condenser is to fail due to manufacturer issues it would be covered however if caused by an outside source it would not. It is very clear due to the condenser failing it caused the evaporator to fail OR the evaporator was also faulty already to begin with which should then ALSO be covered in the extended warranty. There were no warning lamps, messages, or other symptoms of the problem prior to the failure. The A/C stopped working about 3 & a half years into the vehicle's life which is well past the regular warranty time frame.
Additional Notes:
The vehicle's condenser and evaporator have failed. I recently purchased my leased vehicle and at the time of purchase, I was not notified that there is an extended warranty provided upon the date of purchase if the condenser is to fail. I received a letter in the mail 2 months later after it failed about this issue. Thinking I would be covered I took my vehicle to the dealer and was notified that the condenser did in fact fail however the vehicle's evaporator has also failed and that is not covered by the warranty. The condenser was not able to be replaced without also repairing the evaporator at the same time which cost $2,000. With the results of climate change, the summers are getting hotter which imposes major health/safety issues. The letter received makes it clear if the condenser is to fail due to manufacturer issues it would be covered however if caused by an outside source it would not. It is very clear due to the condenser failing it caused the evaporator to fail OR the evaporator was also faulty already to begin with which should then ALSO be covered in the extended warranty. There were no warning lamps, messages, or other symptoms of the problem prior to the failure. The A/C stopped working about 3 & a half years into the vehicle's life which is well past the regular warranty time frame.
Mfg Campaign: 11535494
Recall Date: Jul 31, 2023
Honda (american Honda Motor Co.)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
This car followed me all the way home. I knew the driver was following me because I took a fake route home. I eventually stopped and he stopped with me. This driver is not mentally stable enough to own a license.
Corrective Action:
This car followed me all the way home. I knew the driver was following me because I took a fake route home. I eventually stopped and he stopped with me. This driver is not mentally stable enough to own a license.
Additional Notes:
This car followed me all the way home. I knew the driver was following me because I took a fake route home. I eventually stopped and he stopped with me. This driver is not mentally stable enough to own a license.
Mfg Campaign: 11534343
Recall Date: Jul 25, 2023
Honda (american Honda Motor Co.)
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
This car followed me all the way home. I knew the driver was following me because I took a fake route home. I eventually stopped and he stopped with me. This driver is not mentally stable enough to own a license.
Corrective Action:
This car followed me all the way home. I knew the driver was following me because I took a fake route home. I eventually stopped and he stopped with me. This driver is not mentally stable enough to own a license.
Additional Notes:
This car followed me all the way home. I knew the driver was following me because I took a fake route home. I eventually stopped and he stopped with me. This driver is not mentally stable enough to own a license.
Mfg Campaign: 11534343
Recall Date: Jul 25, 2023
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I was on my way to take my baby to daycare and all of a sudden fuel gauge system problem popped up. And then everything shut off. Had to park very close to the road because I was on a small road with culverts on each side. I had fuel in it I just drove it the day before with no problems. I don’t feel that’s a very safe feature on the car. I had no warning and my baby was with me. If it’s just a fuel gauge problem why did my whole car shut off? I have researched on Honda that 2019-2021 civics had a fuel pump recall but my when I put my vin number in it tells me no recalls. Just want some answers since my car isn’t that old.
Corrective Action:
I was on my way to take my baby to daycare and all of a sudden fuel gauge system problem popped up. And then everything shut off. Had to park very close to the road because I was on a small road with culverts on each side. I had fuel in it I just drove it the day before with no problems. I don’t feel that’s a very safe feature on the car. I had no warning and my baby was with me. If it’s just a fuel gauge problem why did my whole car shut off? I have researched on Honda that 2019-2021 civics had a fuel pump recall but my when I put my vin number in it tells me no recalls. Just want some answers since my car isn’t that old.
Additional Notes:
I was on my way to take my baby to daycare and all of a sudden fuel gauge system problem popped up. And then everything shut off. Had to park very close to the road because I was on a small road with culverts on each side. I had fuel in it I just drove it the day before with no problems. I don’t feel that’s a very safe feature on the car. I had no warning and my baby was with me. If it’s just a fuel gauge problem why did my whole car shut off? I have researched on Honda that 2019-2021 civics had a fuel pump recall but my when I put my vin number in it tells me no recalls. Just want some answers since my car isn’t that old.
Mfg Campaign: 11533850
Recall Date: Jul 22, 2023
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The car has been stalling to start for the last week. On 7/15/23 I parked my vehicle, all windows were up, I turned the vehicle off, got out and locked the doors, walked away and all of my windows went down half way and the sunroof opened, it has been stalling to speed up like it does usually. 12/19/2023 American Honda Motor Co., Inc. (Honda) is recalling certain 2017-2020 model year Honda vehicles (NHTSA #23V-858). The fuel pump impeller was improperly moulded, resulting in low density impellers.
Corrective Action:
The car has been stalling to start for the last week. On 7/15/23 I parked my vehicle, all windows were up, I turned the vehicle off, got out and locked the doors, walked away and all of my windows went down half way and the sunroof opened, it has been stalling to speed up like it does usually. 12/19/2023 American Honda Motor Co., Inc. (Honda) is recalling certain 2017-2020 model year Honda vehicles (NHTSA #23V-858). The fuel pump impeller was improperly moulded, resulting in low density impellers.
Additional Notes:
The car has been stalling to start for the last week. On 7/15/23 I parked my vehicle, all windows were up, I turned the vehicle off, got out and locked the doors, walked away and all of my windows went down half way and the sunroof opened, it has been stalling to speed up like it does usually. 12/19/2023 American Honda Motor Co., Inc. (Honda) is recalling certain 2017-2020 model year Honda vehicles (NHTSA #23V-858). The fuel pump impeller was improperly moulded, resulting in low density impellers.
Mfg Campaign: 11532865
Recall Date: Jul 17, 2023
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The car has been stalling to start for the last week. On 7/15/23 I parked my vehicle, all windows were up, I turned the vehicle off, got out and locked the doors, walked away and all of my windows went down half way and the sunroof opened, it has been stalling to speed up like it does usually. 12/19/2023 American Honda Motor Co., Inc. (Honda) is recalling certain 2017-2020 model year Honda vehicles (NHTSA #23V-858). The fuel pump impeller was improperly moulded, resulting in low density impellers.
Corrective Action:
The car has been stalling to start for the last week. On 7/15/23 I parked my vehicle, all windows were up, I turned the vehicle off, got out and locked the doors, walked away and all of my windows went down half way and the sunroof opened, it has been stalling to speed up like it does usually. 12/19/2023 American Honda Motor Co., Inc. (Honda) is recalling certain 2017-2020 model year Honda vehicles (NHTSA #23V-858). The fuel pump impeller was improperly moulded, resulting in low density impellers.
Additional Notes:
The car has been stalling to start for the last week. On 7/15/23 I parked my vehicle, all windows were up, I turned the vehicle off, got out and locked the doors, walked away and all of my windows went down half way and the sunroof opened, it has been stalling to speed up like it does usually. 12/19/2023 American Honda Motor Co., Inc. (Honda) is recalling certain 2017-2020 model year Honda vehicles (NHTSA #23V-858). The fuel pump impeller was improperly moulded, resulting in low density impellers.
Mfg Campaign: 11532865
Recall Date: Jul 17, 2023
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Ac compressor and evaporator leaking due to manufacturer fault
Corrective Action:
Ac compressor and evaporator leaking due to manufacturer fault
Additional Notes:
Ac compressor and evaporator leaking due to manufacturer fault
Mfg Campaign: 11532441
Recall Date: Jul 15, 2023
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2019 Honda Civic. The contact stated that the vehicle stalled after start-up. Additionally, all the windows and sunroof inadvertently opened while the vehicle was parked and shut off. The contact related the failure to a faulty electrical system; however, the vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,000.
Corrective Action:
The contact owns a 2019 Honda Civic. The contact stated that the vehicle stalled after start-up. Additionally, all the windows and sunroof inadvertently opened while the vehicle was parked and shut off. The contact related the failure to a faulty electrical system; however, the vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,000.
Additional Notes:
The contact owns a 2019 Honda Civic. The contact stated that the vehicle stalled after start-up. Additionally, all the windows and sunroof inadvertently opened while the vehicle was parked and shut off. The contact related the failure to a faulty electrical system; however, the vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,000.
Mfg Campaign: 11532340
Recall Date: Jul 14, 2023
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Hello, I refueled my vehicle on 07/11/2023 after a completed service request at First Texas Honda on 06/30/2023. The vehicle now smells like gas or fuel. The smell is overpowering and makes me dizzy when I drive and gives me a headache. The VIN: [XXX] has previously been associated with a recall on the fuel pump. The additional repairs that were completed included: The infotainment system: The car infotainment system has also shutoff while driving. The dealership could not re-create the issue or concern. Air conditioner: There was also an issue with the driver side of the vehicle' air conditioner. The air conditioner wasn't working. Thank you for your efforts to maintain the safety of my vehicle. Warm Regards, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
Hello, I refueled my vehicle on 07/11/2023 after a completed service request at First Texas Honda on 06/30/2023. The vehicle now smells like gas or fuel. The smell is overpowering and makes me dizzy when I drive and gives me a headache. The VIN: [XXX] has previously been associated with a recall on the fuel pump. The additional repairs that were completed included: The infotainment system: The car infotainment system has also shutoff while driving. The dealership could not re-create the issue or concern. Air conditioner: There was also an issue with the driver side of the vehicle' air conditioner. The air conditioner wasn't working. Thank you for your efforts to maintain the safety of my vehicle. Warm Regards, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
Hello, I refueled my vehicle on 07/11/2023 after a completed service request at First Texas Honda on 06/30/2023. The vehicle now smells like gas or fuel. The smell is overpowering and makes me dizzy when I drive and gives me a headache. The VIN: [XXX] has previously been associated with a recall on the fuel pump. The additional repairs that were completed included: The infotainment system: The car infotainment system has also shutoff while driving. The dealership could not re-create the issue or concern. Air conditioner: There was also an issue with the driver side of the vehicle' air conditioner. The air conditioner wasn't working. Thank you for your efforts to maintain the safety of my vehicle. Warm Regards, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11532127
Recall Date: Jul 13, 2023
Honda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2019 Honda Civic. The contact stated that on three separate occasions, the rear seat belts malfunctioned. The contact stated that the rear driver’s side seat belt failed to retract. The vehicle was taken to the dealer where it was diagnosed that an unknown part needed to be replaced. The vehicle was repaired. The contact stated that on separate occasions the rear passenger’s side seat belt failed to retract. The vehicle was taken to the dealer where it was diagnosed that an unknown part needed to be replaced. The vehicle was repaired however, the failure recurred. The contact stated that while driving, he noticed that the car seat was tilted to the side unsupported by the seat belt. The contact stated that the seat belt appeared to have been loosened. The contact was concerned for the safety of his children. Additionally, the contact stated that while the brake pedal was depressed, he heard a loud screeching sound located at the rear passenger side of the vehicle. The vehicle was taken to the dealer where it was diagnosed that the brake pad had failed and needed to be replaced. The vehicle was repaired; however, several months later the failure recurred. The vehicle was taken to an independent mechanic where it was diagnosed hat the brake pads had failed again and needed to be replaced. The vehicle was repaired; however, the failure recurred. The dealer was notified of the failure and the contact was denied service and advised to contact the manufacturer. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was advised to call the NHTSA Hotline. The failure mileage was approximately 63,000
Corrective Action:
The contact owns a 2019 Honda Civic. The contact stated that on three separate occasions, the rear seat belts malfunctioned. The contact stated that the rear driver’s side seat belt failed to retract. The vehicle was taken to the dealer where it was diagnosed that an unknown part needed to be replaced. The vehicle was repaired. The contact stated that on separate occasions the rear passenger’s side seat belt failed to retract. The vehicle was taken to the dealer where it was diagnosed that an unknown part needed to be replaced. The vehicle was repaired however, the failure recurred. The contact stated that while driving, he noticed that the car seat was tilted to the side unsupported by the seat belt. The contact stated that the seat belt appeared to have been loosened. The contact was concerned for the safety of his children. Additionally, the contact stated that while the brake pedal was depressed, he heard a loud screeching sound located at the rear passenger side of the vehicle. The vehicle was taken to the dealer where it was diagnosed that the brake pad had failed and needed to be replaced. The vehicle was repaired; however, several months later the failure recurred. The vehicle was taken to an independent mechanic where it was diagnosed hat the brake pads had failed again and needed to be replaced. The vehicle was repaired; however, the failure recurred. The dealer was notified of the failure and the contact was denied service and advised to contact the manufacturer. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was advised to call the NHTSA Hotline. The failure mileage was approximately 63,000
Additional Notes:
The contact owns a 2019 Honda Civic. The contact stated that on three separate occasions, the rear seat belts malfunctioned. The contact stated that the rear driver’s side seat belt failed to retract. The vehicle was taken to the dealer where it was diagnosed that an unknown part needed to be replaced. The vehicle was repaired. The contact stated that on separate occasions the rear passenger’s side seat belt failed to retract. The vehicle was taken to the dealer where it was diagnosed that an unknown part needed to be replaced. The vehicle was repaired however, the failure recurred. The contact stated that while driving, he noticed that the car seat was tilted to the side unsupported by the seat belt. The contact stated that the seat belt appeared to have been loosened. The contact was concerned for the safety of his children. Additionally, the contact stated that while the brake pedal was depressed, he heard a loud screeching sound located at the rear passenger side of the vehicle. The vehicle was taken to the dealer where it was diagnosed that the brake pad had failed and needed to be replaced. The vehicle was repaired; however, several months later the failure recurred. The vehicle was taken to an independent mechanic where it was diagnosed hat the brake pads had failed again and needed to be replaced. The vehicle was repaired; however, the failure recurred. The dealer was notified of the failure and the contact was denied service and advised to contact the manufacturer. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was advised to call the NHTSA Hotline. The failure mileage was approximately 63,000
Mfg Campaign: 11531913
Recall Date: Jul 12, 2023
Honda (american Honda Motor Co.)
Defect Description:
SEAT BELTS
Potential Consequences:
The contact owns a 2019 Honda Civic. The contact stated that on three separate occasions, the rear seat belts malfunctioned. The contact stated that the rear driver’s side seat belt failed to retract. The vehicle was taken to the dealer where it was diagnosed that an unknown part needed to be replaced. The vehicle was repaired. The contact stated that on separate occasions the rear passenger’s side seat belt failed to retract. The vehicle was taken to the dealer where it was diagnosed that an unknown part needed to be replaced. The vehicle was repaired however, the failure recurred. The contact stated that while driving, he noticed that the car seat was tilted to the side unsupported by the seat belt. The contact stated that the seat belt appeared to have been loosened. The contact was concerned for the safety of his children. Additionally, the contact stated that while the brake pedal was depressed, he heard a loud screeching sound located at the rear passenger side of the vehicle. The vehicle was taken to the dealer where it was diagnosed that the brake pad had failed and needed to be replaced. The vehicle was repaired; however, several months later the failure recurred. The vehicle was taken to an independent mechanic where it was diagnosed hat the brake pads had failed again and needed to be replaced. The vehicle was repaired; however, the failure recurred. The dealer was notified of the failure and the contact was denied service and advised to contact the manufacturer. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was advised to call the NHTSA Hotline. The failure mileage was approximately 63,000
Corrective Action:
The contact owns a 2019 Honda Civic. The contact stated that on three separate occasions, the rear seat belts malfunctioned. The contact stated that the rear driver’s side seat belt failed to retract. The vehicle was taken to the dealer where it was diagnosed that an unknown part needed to be replaced. The vehicle was repaired. The contact stated that on separate occasions the rear passenger’s side seat belt failed to retract. The vehicle was taken to the dealer where it was diagnosed that an unknown part needed to be replaced. The vehicle was repaired however, the failure recurred. The contact stated that while driving, he noticed that the car seat was tilted to the side unsupported by the seat belt. The contact stated that the seat belt appeared to have been loosened. The contact was concerned for the safety of his children. Additionally, the contact stated that while the brake pedal was depressed, he heard a loud screeching sound located at the rear passenger side of the vehicle. The vehicle was taken to the dealer where it was diagnosed that the brake pad had failed and needed to be replaced. The vehicle was repaired; however, several months later the failure recurred. The vehicle was taken to an independent mechanic where it was diagnosed hat the brake pads had failed again and needed to be replaced. The vehicle was repaired; however, the failure recurred. The dealer was notified of the failure and the contact was denied service and advised to contact the manufacturer. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was advised to call the NHTSA Hotline. The failure mileage was approximately 63,000
Additional Notes:
The contact owns a 2019 Honda Civic. The contact stated that on three separate occasions, the rear seat belts malfunctioned. The contact stated that the rear driver’s side seat belt failed to retract. The vehicle was taken to the dealer where it was diagnosed that an unknown part needed to be replaced. The vehicle was repaired. The contact stated that on separate occasions the rear passenger’s side seat belt failed to retract. The vehicle was taken to the dealer where it was diagnosed that an unknown part needed to be replaced. The vehicle was repaired however, the failure recurred. The contact stated that while driving, he noticed that the car seat was tilted to the side unsupported by the seat belt. The contact stated that the seat belt appeared to have been loosened. The contact was concerned for the safety of his children. Additionally, the contact stated that while the brake pedal was depressed, he heard a loud screeching sound located at the rear passenger side of the vehicle. The vehicle was taken to the dealer where it was diagnosed that the brake pad had failed and needed to be replaced. The vehicle was repaired; however, several months later the failure recurred. The vehicle was taken to an independent mechanic where it was diagnosed hat the brake pads had failed again and needed to be replaced. The vehicle was repaired; however, the failure recurred. The dealer was notified of the failure and the contact was denied service and advised to contact the manufacturer. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was advised to call the NHTSA Hotline. The failure mileage was approximately 63,000
Mfg Campaign: 11531913
Recall Date: Jul 12, 2023
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I have noticed steering wheel stiffness/notchiness when traveling at varying road speeds. The issue is present when turning the wheel left and it takes more force than usual to return the wheel back to the normal position with audible clicks/groans heard when turning/returning the wheel to neutral. During highway driving, it takes more effort than usual to maintain the vehicle within the lane, like the car is fighting against you. I brought the car into the dealership while still in warranty and the vehicle was misdiagnosed as a sway bar coupler link issue. Having completed their repair recommendations, the issue still persisted and I brought the car back for further evaluation. The car is now out of warranty, and the dealership is stating it is an electric issue with the EPS. The way the part is engineered, the entire EPS rack must be replaced which would cost me upwards of $4200. I will be in contact with corporate Honda in regards to this, as the issue was brought to their attention while the car was under warranty, misdiagnosed, and now I am expected to pay out of pocket for the repair out of warranty. This issue has only gotten worse as time progressed and I am becoming increasingly concerned about my safety and anyone who drives my vehicle due to a manufacturer defect. Research online through the NHTSA website as well as other Honda Civic Forums show hundreds, if not thousands of other Civic owners experiencing the same issue I am and being expected to pay out of pocket for this manufacturer defect. I urge the NHTSA to take action and demand Honda to recall this product as it clearly stems from an engineering fault, not the consumer, and poses a massive safety risk to anyone driving a 2016-2021 Honda Civic.
Corrective Action:
I have noticed steering wheel stiffness/notchiness when traveling at varying road speeds. The issue is present when turning the wheel left and it takes more force than usual to return the wheel back to the normal position with audible clicks/groans heard when turning/returning the wheel to neutral. During highway driving, it takes more effort than usual to maintain the vehicle within the lane, like the car is fighting against you. I brought the car into the dealership while still in warranty and the vehicle was misdiagnosed as a sway bar coupler link issue. Having completed their repair recommendations, the issue still persisted and I brought the car back for further evaluation. The car is now out of warranty, and the dealership is stating it is an electric issue with the EPS. The way the part is engineered, the entire EPS rack must be replaced which would cost me upwards of $4200. I will be in contact with corporate Honda in regards to this, as the issue was brought to their attention while the car was under warranty, misdiagnosed, and now I am expected to pay out of pocket for the repair out of warranty. This issue has only gotten worse as time progressed and I am becoming increasingly concerned about my safety and anyone who drives my vehicle due to a manufacturer defect. Research online through the NHTSA website as well as other Honda Civic Forums show hundreds, if not thousands of other Civic owners experiencing the same issue I am and being expected to pay out of pocket for this manufacturer defect. I urge the NHTSA to take action and demand Honda to recall this product as it clearly stems from an engineering fault, not the consumer, and poses a massive safety risk to anyone driving a 2016-2021 Honda Civic.
Additional Notes:
I have noticed steering wheel stiffness/notchiness when traveling at varying road speeds. The issue is present when turning the wheel left and it takes more force than usual to return the wheel back to the normal position with audible clicks/groans heard when turning/returning the wheel to neutral. During highway driving, it takes more effort than usual to maintain the vehicle within the lane, like the car is fighting against you. I brought the car into the dealership while still in warranty and the vehicle was misdiagnosed as a sway bar coupler link issue. Having completed their repair recommendations, the issue still persisted and I brought the car back for further evaluation. The car is now out of warranty, and the dealership is stating it is an electric issue with the EPS. The way the part is engineered, the entire EPS rack must be replaced which would cost me upwards of $4200. I will be in contact with corporate Honda in regards to this, as the issue was brought to their attention while the car was under warranty, misdiagnosed, and now I am expected to pay out of pocket for the repair out of warranty. This issue has only gotten worse as time progressed and I am becoming increasingly concerned about my safety and anyone who drives my vehicle due to a manufacturer defect. Research online through the NHTSA website as well as other Honda Civic Forums show hundreds, if not thousands of other Civic owners experiencing the same issue I am and being expected to pay out of pocket for this manufacturer defect. I urge the NHTSA to take action and demand Honda to recall this product as it clearly stems from an engineering fault, not the consumer, and poses a massive safety risk to anyone driving a 2016-2021 Honda Civic.
Mfg Campaign: 11529908
Recall Date: Jul 1, 2023
Honda (american Honda Motor Co.)
Defect Description:
SEAT BELTS: REAR/OTHER:BUCKLE ASSEMBLY
Potential Consequences:
The contact owns a 2019 Honda Civic. The contact stated that her granddaughter was occupying the rear seat with the seat belt buckled, however, the seat belt failed to unbuckle and instead tightened, causing her granddaughter to have difficulty while breathing. The contact cut the seat belt and released her granddaughter. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 16,000.
Corrective Action:
The contact owns a 2019 Honda Civic. The contact stated that her granddaughter was occupying the rear seat with the seat belt buckled, however, the seat belt failed to unbuckle and instead tightened, causing her granddaughter to have difficulty while breathing. The contact cut the seat belt and released her granddaughter. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 16,000.
Additional Notes:
The contact owns a 2019 Honda Civic. The contact stated that her granddaughter was occupying the rear seat with the seat belt buckled, however, the seat belt failed to unbuckle and instead tightened, causing her granddaughter to have difficulty while breathing. The contact cut the seat belt and released her granddaughter. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 16,000.
Mfg Campaign: 11529611
Recall Date: Jun 29, 2023
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