Complaints & Recalls
Official Safety Recalls - Important!
47 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: KGC, KGD
Recall Date: Dec 18, 2023
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2018-2019 Acura NSX, 2019 Acura RDX, RLX and RLX Sport Hybrid, 2018-2019 Honda Accord, Civic Hatchback, Civic Type R and HR-V, 2019-2020 Insight and 2019 Fit vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 28, 2020
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2017-2018 Honda Civic Hatchback and Civic Type R vehicles. The owners guide in these vehicles may not have been included or if included, the owner's guide may not have been properly provided required information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 225, "Child Restraint Anchorage Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: O3A
Recall Date: Nov 16, 2018
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2017-2018 Honda Civic and CR-V vehicles. The magnet that controls the torque sensor output signal for the electronic power steering system may not be properly secured, allowing the magnet to become dislodged. During a full lock turn, the dislodged magnet may cause steering assist to be applied in the opposite direction.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: C2N, P2O
Recall Date: Sep 27, 2018
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2018 Honda Civic vehicles. The manufacturing date area of the certification labels may have random characters which can affect the owner's ability to determine if a safety recall includes their vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U23
Recall Date: Jun 20, 2018
Consumer Complaints
742 ComplaintsHonda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
The part i have narrowed down the problem to is the electric power steering rack. While driving down the highway at highway speeds, +50 mph, the steering will stick / hang up and then once the vehicle starts to sway / push out to one side or the other of its own lane, when you try and correct the steering to get the vehicle back to center in its lane, the steering will somewhat free up, but this happens all at once in a sudden surge and that is when your speed is the factor as to how violent you may swerve. This happens every time the vehicle is driven and it seems to be more prevalent once the vehicle hits the operating temperature or on days when mother nature decides to give us some +90° temperature days. Reading thru forums on the interweb, I have ran into several threads with others experiencing the same issue.
Corrective Action:
The part i have narrowed down the problem to is the electric power steering rack. While driving down the highway at highway speeds, +50 mph, the steering will stick / hang up and then once the vehicle starts to sway / push out to one side or the other of its own lane, when you try and correct the steering to get the vehicle back to center in its lane, the steering will somewhat free up, but this happens all at once in a sudden surge and that is when your speed is the factor as to how violent you may swerve. This happens every time the vehicle is driven and it seems to be more prevalent once the vehicle hits the operating temperature or on days when mother nature decides to give us some +90° temperature days. Reading thru forums on the interweb, I have ran into several threads with others experiencing the same issue.
Additional Notes:
The part i have narrowed down the problem to is the electric power steering rack. While driving down the highway at highway speeds, +50 mph, the steering will stick / hang up and then once the vehicle starts to sway / push out to one side or the other of its own lane, when you try and correct the steering to get the vehicle back to center in its lane, the steering will somewhat free up, but this happens all at once in a sudden surge and that is when your speed is the factor as to how violent you may swerve. This happens every time the vehicle is driven and it seems to be more prevalent once the vehicle hits the operating temperature or on days when mother nature decides to give us some +90° temperature days. Reading thru forums on the interweb, I have ran into several threads with others experiencing the same issue.
Mfg Campaign: 11572244
Recall Date: Feb 15, 2024
Honda (american Honda Motor Co.)
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11571810
Recall Date: Feb 14, 2024
Honda (american Honda Motor Co.)
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owned a 2018 Honda Civic. The contact stated while driving at approximately 30 MPH a warning that read "analyzing the system" appeared on the instrument cluster, then the steering wheel independently veered to the right. The contact stated that he crashed into a vehicle parked on the side of the road. The contact stated that his vehicle's front passenger-side bumper struck the rear driver-side bumper and tire of the parked vehicle. The contact stated that all of his vehicle's air bags deployed. The contact stated that the damage to his vehicle was to the front passenger side bumper and headlights which were crushed by the crash force. The contact stated that the right front tire was damaged and the axle was fractured by the crash. The contact stated that he was not injured. The police were called and wrote a report. The contact stated that his vehicle was towed to an impound lot and later declared a total loss by the contact's insurance provider. The contact had recently received notification from the manufacturer about NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline), but the crash and failure had occurred last month. The contact related the failure and subsequent crash to NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline). The manufacturer was not informed of the failure. The failure mileage was approximately 70,000.
Corrective Action:
The contact owned a 2018 Honda Civic. The contact stated while driving at approximately 30 MPH a warning that read "analyzing the system" appeared on the instrument cluster, then the steering wheel independently veered to the right. The contact stated that he crashed into a vehicle parked on the side of the road. The contact stated that his vehicle's front passenger-side bumper struck the rear driver-side bumper and tire of the parked vehicle. The contact stated that all of his vehicle's air bags deployed. The contact stated that the damage to his vehicle was to the front passenger side bumper and headlights which were crushed by the crash force. The contact stated that the right front tire was damaged and the axle was fractured by the crash. The contact stated that he was not injured. The police were called and wrote a report. The contact stated that his vehicle was towed to an impound lot and later declared a total loss by the contact's insurance provider. The contact had recently received notification from the manufacturer about NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline), but the crash and failure had occurred last month. The contact related the failure and subsequent crash to NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline). The manufacturer was not informed of the failure. The failure mileage was approximately 70,000.
Additional Notes:
The contact owned a 2018 Honda Civic. The contact stated while driving at approximately 30 MPH a warning that read "analyzing the system" appeared on the instrument cluster, then the steering wheel independently veered to the right. The contact stated that he crashed into a vehicle parked on the side of the road. The contact stated that his vehicle's front passenger-side bumper struck the rear driver-side bumper and tire of the parked vehicle. The contact stated that all of his vehicle's air bags deployed. The contact stated that the damage to his vehicle was to the front passenger side bumper and headlights which were crushed by the crash force. The contact stated that the right front tire was damaged and the axle was fractured by the crash. The contact stated that he was not injured. The police were called and wrote a report. The contact stated that his vehicle was towed to an impound lot and later declared a total loss by the contact's insurance provider. The contact had recently received notification from the manufacturer about NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline), but the crash and failure had occurred last month. The contact related the failure and subsequent crash to NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline). The manufacturer was not informed of the failure. The failure mileage was approximately 70,000.
Mfg Campaign: 11571595
Recall Date: Feb 13, 2024
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Regarding NHTSA Recall Number 23V-858, Honda campaign KGC, Service Bulletin 23-103, the recall notice indicates an increased likelihood of a failed fuel pump while driving, "increasing the risk of a crash or injury". The notice goes on to say "The replacement parts needed to repair your vehicle are not currently available but are expected to be available in the fall of 2024". So, it is possible that this vehicle will remain unrepaired until near the end of 2024, more than 9 months from now. Given the safety concern, how is this acceptable?
Corrective Action:
Regarding NHTSA Recall Number 23V-858, Honda campaign KGC, Service Bulletin 23-103, the recall notice indicates an increased likelihood of a failed fuel pump while driving, "increasing the risk of a crash or injury". The notice goes on to say "The replacement parts needed to repair your vehicle are not currently available but are expected to be available in the fall of 2024". So, it is possible that this vehicle will remain unrepaired until near the end of 2024, more than 9 months from now. Given the safety concern, how is this acceptable?
Additional Notes:
Regarding NHTSA Recall Number 23V-858, Honda campaign KGC, Service Bulletin 23-103, the recall notice indicates an increased likelihood of a failed fuel pump while driving, "increasing the risk of a crash or injury". The notice goes on to say "The replacement parts needed to repair your vehicle are not currently available but are expected to be available in the fall of 2024". So, it is possible that this vehicle will remain unrepaired until near the end of 2024, more than 9 months from now. Given the safety concern, how is this acceptable?
Mfg Campaign: 11571760
Recall Date: Feb 13, 2024
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
In regards to NHTSA Recall number 23V-858, Honda campaign KGC, service bulletin 23-103, the notice states the vehicle could "lose drive power, or stall while driving, increasing the risk of a crash or injury." It goes on to state "The replacement parts needed to repair your vehicle are not currently available but are expected to become available in the fall of 2024." Considering the apparent substantial safety risk, how is it acceptable that a repair is delayed by up to 9 months?
Corrective Action:
In regards to NHTSA Recall number 23V-858, Honda campaign KGC, service bulletin 23-103, the notice states the vehicle could "lose drive power, or stall while driving, increasing the risk of a crash or injury." It goes on to state "The replacement parts needed to repair your vehicle are not currently available but are expected to become available in the fall of 2024." Considering the apparent substantial safety risk, how is it acceptable that a repair is delayed by up to 9 months?
Additional Notes:
In regards to NHTSA Recall number 23V-858, Honda campaign KGC, service bulletin 23-103, the notice states the vehicle could "lose drive power, or stall while driving, increasing the risk of a crash or injury." It goes on to state "The replacement parts needed to repair your vehicle are not currently available but are expected to become available in the fall of 2024." Considering the apparent substantial safety risk, how is it acceptable that a repair is delayed by up to 9 months?
Mfg Campaign: 11571763
Recall Date: Feb 13, 2024
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Dealer canceled twice Morehead Honda did little to fix my problem. They asked me to call parts department daily to check if correct part came in. Poor customer service and terrible communication.
Corrective Action:
Dealer canceled twice Morehead Honda did little to fix my problem. They asked me to call parts department daily to check if correct part came in. Poor customer service and terrible communication.
Additional Notes:
Dealer canceled twice Morehead Honda did little to fix my problem. They asked me to call parts department daily to check if correct part came in. Poor customer service and terrible communication.
Mfg Campaign: 11571506
Recall Date: Feb 12, 2024
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
Electronic steering is intermittently becoming "notchy" or sticky when making steering corrections. This appears to be a known issue with 2016-2024 Civics. I'm concerned this could lead to a loss of steering. Honda service is aware of the issues, but currently there is no recall for this component (electronic steering rack).
Corrective Action:
Electronic steering is intermittently becoming "notchy" or sticky when making steering corrections. This appears to be a known issue with 2016-2024 Civics. I'm concerned this could lead to a loss of steering. Honda service is aware of the issues, but currently there is no recall for this component (electronic steering rack).
Additional Notes:
Electronic steering is intermittently becoming "notchy" or sticky when making steering corrections. This appears to be a known issue with 2016-2024 Civics. I'm concerned this could lead to a loss of steering. Honda service is aware of the issues, but currently there is no recall for this component (electronic steering rack).
Mfg Campaign: 11570212
Recall Date: Feb 6, 2024
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
In the middle of driving, the power steering rack had a complete meltdown which caused the steering to lockup. Luckily my wife and kids were not hurt but according to Honda, the rack broke beyond repair out of the blue.
Corrective Action:
In the middle of driving, the power steering rack had a complete meltdown which caused the steering to lockup. Luckily my wife and kids were not hurt but according to Honda, the rack broke beyond repair out of the blue.
Additional Notes:
In the middle of driving, the power steering rack had a complete meltdown which caused the steering to lockup. Luckily my wife and kids were not hurt but according to Honda, the rack broke beyond repair out of the blue.
Mfg Campaign: 11570298
Recall Date: Feb 6, 2024
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
Poor acceleration after stop, then twice again car loss power, I almost get into an accident due to this.
Corrective Action:
Poor acceleration after stop, then twice again car loss power, I almost get into an accident due to this.
Additional Notes:
Poor acceleration after stop, then twice again car loss power, I almost get into an accident due to this.
Mfg Campaign: 11569978
Recall Date: Feb 5, 2024
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Poor acceleration after stop, then twice again car loss power, I almost get into an accident due to this.
Corrective Action:
Poor acceleration after stop, then twice again car loss power, I almost get into an accident due to this.
Additional Notes:
Poor acceleration after stop, then twice again car loss power, I almost get into an accident due to this.
Mfg Campaign: 11569978
Recall Date: Feb 5, 2024
Honda (american Honda Motor Co.)
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount time for the recall repair. The dealer was contacted and confirmed that the parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount time for the recall repair. The dealer was contacted and confirmed that the parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount time for the recall repair. The dealer was contacted and confirmed that the parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11569203
Recall Date: Feb 1, 2024
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
the evaporator of the AC system failed at 48k miles. We live in Houston Texas and AC is not a luxury it's a requirement making the vehicle unsafe to drive in the extreme temperatures. Honda knows that this is an issue and has recalled both the condenser and compressor of the AC system to a ten year warranty. We're asking that the evaporator also be added to the recall. The cost of repair of the item is almost 1700 US dollars. It's a terrible situation. As the car is like new but out of manufacturers warranty being left with a ridiculous repair cost on a part that should last for the lifetime of the vehicle. I have a Toyota that is 13 years old and never had any issues with the AC system. Thank you.
Corrective Action:
the evaporator of the AC system failed at 48k miles. We live in Houston Texas and AC is not a luxury it's a requirement making the vehicle unsafe to drive in the extreme temperatures. Honda knows that this is an issue and has recalled both the condenser and compressor of the AC system to a ten year warranty. We're asking that the evaporator also be added to the recall. The cost of repair of the item is almost 1700 US dollars. It's a terrible situation. As the car is like new but out of manufacturers warranty being left with a ridiculous repair cost on a part that should last for the lifetime of the vehicle. I have a Toyota that is 13 years old and never had any issues with the AC system. Thank you.
Additional Notes:
the evaporator of the AC system failed at 48k miles. We live in Houston Texas and AC is not a luxury it's a requirement making the vehicle unsafe to drive in the extreme temperatures. Honda knows that this is an issue and has recalled both the condenser and compressor of the AC system to a ten year warranty. We're asking that the evaporator also be added to the recall. The cost of repair of the item is almost 1700 US dollars. It's a terrible situation. As the car is like new but out of manufacturers warranty being left with a ridiculous repair cost on a part that should last for the lifetime of the vehicle. I have a Toyota that is 13 years old and never had any issues with the AC system. Thank you.
Mfg Campaign: 11567047
Recall Date: Jan 22, 2024
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The engine light pops up on the dashboard stating an “emissions” issue. When scanned, it says that the fuel pump is malfunctioning.
Corrective Action:
The engine light pops up on the dashboard stating an “emissions” issue. When scanned, it says that the fuel pump is malfunctioning.
Additional Notes:
The engine light pops up on the dashboard stating an “emissions” issue. When scanned, it says that the fuel pump is malfunctioning.
Mfg Campaign: 11565027
Recall Date: Jan 12, 2024
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
The engine light pops up on the dashboard stating an “emissions” issue. When scanned, it says that the fuel pump is malfunctioning.
Corrective Action:
The engine light pops up on the dashboard stating an “emissions” issue. When scanned, it says that the fuel pump is malfunctioning.
Additional Notes:
The engine light pops up on the dashboard stating an “emissions” issue. When scanned, it says that the fuel pump is malfunctioning.
Mfg Campaign: 11565027
Recall Date: Jan 12, 2024
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I was driving from work, when pressing the gas pedal would not accelerate the vehicle. I was passing over a bridge when the problem occurred. It was in heavy traffic and near a onramp for a busy interstate. I arrived at a stop light before the onramp, and different warning lights on my dash lit up. There were no warning lights on prior to this moment. I tried starting the car again with my hazard lights on, but it would not "turn over". I assumed that either my battery/alternator was having problems or the engine was not receiving fuel to start. Traffic was too heavy for me to get out of my car and thankfully, no one hit me or my car. After trying to jump the car, I had it towed to a small mechanic recommended to me that night. The next morning, I was informed that the codes indicated a problem with the fuel pump and that Honda had a safety recall out. They said to tow it to a certified dealer to get the problem fixed. The Honda dealership received the car that day, after closing, and I called the next morning. I was told that the dealership could not touch my car because the recall was not official. I asked about a loaner car or reimbursement for a rental car and informed that they would get back to me soon with an answer and I should call Honda Customer Care. I was informed that yes the dealership should be able to assess my car and though the recall is not out yet, they could fix it and I would pay out of pocket to be reimbursed when the recall became official. After multiple days and calls, they finally ran the diagnostic codes and confirmed that the fuel pump is affected and that the recall is the culprit, but they could not fix it because it was not official and they did not have the parts. I was finally told last night that they could order parts and fix it by Friday. Customer Care called again today, telling me they do not know how to fix it. No other transportation has been offered and having one vehicle has put a strain on my wife and I.
Corrective Action:
I was driving from work, when pressing the gas pedal would not accelerate the vehicle. I was passing over a bridge when the problem occurred. It was in heavy traffic and near a onramp for a busy interstate. I arrived at a stop light before the onramp, and different warning lights on my dash lit up. There were no warning lights on prior to this moment. I tried starting the car again with my hazard lights on, but it would not "turn over". I assumed that either my battery/alternator was having problems or the engine was not receiving fuel to start. Traffic was too heavy for me to get out of my car and thankfully, no one hit me or my car. After trying to jump the car, I had it towed to a small mechanic recommended to me that night. The next morning, I was informed that the codes indicated a problem with the fuel pump and that Honda had a safety recall out. They said to tow it to a certified dealer to get the problem fixed. The Honda dealership received the car that day, after closing, and I called the next morning. I was told that the dealership could not touch my car because the recall was not official. I asked about a loaner car or reimbursement for a rental car and informed that they would get back to me soon with an answer and I should call Honda Customer Care. I was informed that yes the dealership should be able to assess my car and though the recall is not out yet, they could fix it and I would pay out of pocket to be reimbursed when the recall became official. After multiple days and calls, they finally ran the diagnostic codes and confirmed that the fuel pump is affected and that the recall is the culprit, but they could not fix it because it was not official and they did not have the parts. I was finally told last night that they could order parts and fix it by Friday. Customer Care called again today, telling me they do not know how to fix it. No other transportation has been offered and having one vehicle has put a strain on my wife and I.
Additional Notes:
I was driving from work, when pressing the gas pedal would not accelerate the vehicle. I was passing over a bridge when the problem occurred. It was in heavy traffic and near a onramp for a busy interstate. I arrived at a stop light before the onramp, and different warning lights on my dash lit up. There were no warning lights on prior to this moment. I tried starting the car again with my hazard lights on, but it would not "turn over". I assumed that either my battery/alternator was having problems or the engine was not receiving fuel to start. Traffic was too heavy for me to get out of my car and thankfully, no one hit me or my car. After trying to jump the car, I had it towed to a small mechanic recommended to me that night. The next morning, I was informed that the codes indicated a problem with the fuel pump and that Honda had a safety recall out. They said to tow it to a certified dealer to get the problem fixed. The Honda dealership received the car that day, after closing, and I called the next morning. I was told that the dealership could not touch my car because the recall was not official. I asked about a loaner car or reimbursement for a rental car and informed that they would get back to me soon with an answer and I should call Honda Customer Care. I was informed that yes the dealership should be able to assess my car and though the recall is not out yet, they could fix it and I would pay out of pocket to be reimbursed when the recall became official. After multiple days and calls, they finally ran the diagnostic codes and confirmed that the fuel pump is affected and that the recall is the culprit, but they could not fix it because it was not official and they did not have the parts. I was finally told last night that they could order parts and fix it by Friday. Customer Care called again today, telling me they do not know how to fix it. No other transportation has been offered and having one vehicle has put a strain on my wife and I.
Mfg Campaign: 11564439
Recall Date: Jan 9, 2024
Honda (american Honda Motor Co.)
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2018 Honda Civic. The contact stated that while her husband was driving 40 MPH, the driver's side air bag deployed without warning or impact. The contact sustained injuries to his lip, but medical attention was not provided. The vehicle was taken to the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case and referred the contact to the local dealer. The failure mileage was unknown.
Corrective Action:
The contact owns a 2018 Honda Civic. The contact stated that while her husband was driving 40 MPH, the driver's side air bag deployed without warning or impact. The contact sustained injuries to his lip, but medical attention was not provided. The vehicle was taken to the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case and referred the contact to the local dealer. The failure mileage was unknown.
Additional Notes:
The contact owns a 2018 Honda Civic. The contact stated that while her husband was driving 40 MPH, the driver's side air bag deployed without warning or impact. The contact sustained injuries to his lip, but medical attention was not provided. The vehicle was taken to the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case and referred the contact to the local dealer. The failure mileage was unknown.
Mfg Campaign: 11564120
Recall Date: Jan 8, 2024
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2018 Honda Civic. The contact stated that while driving at an undisclosed speed, the steering was inoperable. The contact stated that the steering failed to function as intended. The vehicle was taken to the dealer where it was diagnosed with a failed rack and pinon and stabilizer link. The contact was informed that the rack and pinion and the stabilizer link needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 16,000.
Corrective Action:
The contact owns a 2018 Honda Civic. The contact stated that while driving at an undisclosed speed, the steering was inoperable. The contact stated that the steering failed to function as intended. The vehicle was taken to the dealer where it was diagnosed with a failed rack and pinon and stabilizer link. The contact was informed that the rack and pinion and the stabilizer link needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 16,000.
Additional Notes:
The contact owns a 2018 Honda Civic. The contact stated that while driving at an undisclosed speed, the steering was inoperable. The contact stated that the steering failed to function as intended. The vehicle was taken to the dealer where it was diagnosed with a failed rack and pinon and stabilizer link. The contact was informed that the rack and pinion and the stabilizer link needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 16,000.
Mfg Campaign: 11564151
Recall Date: Jan 8, 2024
Honda (american Honda Motor Co.)
Defect Description:
AIR BAGS
Potential Consequences:
Was in a car accident [XXX] and air never deployed instead a warning starting flashing saying something was wrong with my air . I was in 3 car pile up and terrain truck went under my car and slung it around cause me to hit the bridge and it bent there entire metal frame when u looked under it the doors where not even ànd hatch back was jammed with huge gap between it and the car it cause the front windshield to become detached from the glue holding it in place u could see little shavings of Glass all the way around and if u pushed it would move the back of the car was higher than the front due to impact and being bent the entire car u could tell was bent from half way to back . The air bag should have deployed I was hit 2x and the 3rd hit was me coming from the air and slamming back down all 3 hits where very hard. The light continued to come on and off staying issue with air bags afterwards but came on for the first time during the wreck stating it is why it did not deploy because there was a critical malfunction and caused it to not deploy on either sides i was told to report this to Honda but do not know how I have tried since the wreck can you plz Check these car. My phone # is [XXX] plz feel free to call any time my name is [XXX] . Thanks INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Was in a car accident [XXX] and air never deployed instead a warning starting flashing saying something was wrong with my air . I was in 3 car pile up and terrain truck went under my car and slung it around cause me to hit the bridge and it bent there entire metal frame when u looked under it the doors where not even ànd hatch back was jammed with huge gap between it and the car it cause the front windshield to become detached from the glue holding it in place u could see little shavings of Glass all the way around and if u pushed it would move the back of the car was higher than the front due to impact and being bent the entire car u could tell was bent from half way to back . The air bag should have deployed I was hit 2x and the 3rd hit was me coming from the air and slamming back down all 3 hits where very hard. The light continued to come on and off staying issue with air bags afterwards but came on for the first time during the wreck stating it is why it did not deploy because there was a critical malfunction and caused it to not deploy on either sides i was told to report this to Honda but do not know how I have tried since the wreck can you plz Check these car. My phone # is [XXX] plz feel free to call any time my name is [XXX] . Thanks INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Was in a car accident [XXX] and air never deployed instead a warning starting flashing saying something was wrong with my air . I was in 3 car pile up and terrain truck went under my car and slung it around cause me to hit the bridge and it bent there entire metal frame when u looked under it the doors where not even ànd hatch back was jammed with huge gap between it and the car it cause the front windshield to become detached from the glue holding it in place u could see little shavings of Glass all the way around and if u pushed it would move the back of the car was higher than the front due to impact and being bent the entire car u could tell was bent from half way to back . The air bag should have deployed I was hit 2x and the 3rd hit was me coming from the air and slamming back down all 3 hits where very hard. The light continued to come on and off staying issue with air bags afterwards but came on for the first time during the wreck stating it is why it did not deploy because there was a critical malfunction and caused it to not deploy on either sides i was told to report this to Honda but do not know how I have tried since the wreck can you plz Check these car. My phone # is [XXX] plz feel free to call any time my name is [XXX] . Thanks INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11564018
Recall Date: Jan 7, 2024
Honda (american Honda Motor Co.)
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2018 Honda Civic. The contact stated that the vehicle was parked for five days while she was out of town however, after returning home and attempting to start the vehicle, the vehicle failed to start. The local Honda dealer was contacted by phone and the contact was informed that there was a recall for the fuel pump motor however, the parts were not available. The VIN was included in NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to repair the vehicle was not yet available. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 13,054.
Corrective Action:
The contact owns a 2018 Honda Civic. The contact stated that the vehicle was parked for five days while she was out of town however, after returning home and attempting to start the vehicle, the vehicle failed to start. The local Honda dealer was contacted by phone and the contact was informed that there was a recall for the fuel pump motor however, the parts were not available. The VIN was included in NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to repair the vehicle was not yet available. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 13,054.
Additional Notes:
The contact owns a 2018 Honda Civic. The contact stated that the vehicle was parked for five days while she was out of town however, after returning home and attempting to start the vehicle, the vehicle failed to start. The local Honda dealer was contacted by phone and the contact was informed that there was a recall for the fuel pump motor however, the parts were not available. The VIN was included in NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to repair the vehicle was not yet available. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 13,054.
Mfg Campaign: 11562021
Recall Date: Dec 27, 2023
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
A/C problem
Corrective Action:
A/C problem
Additional Notes:
A/C problem
Mfg Campaign: 11561604
Recall Date: Dec 23, 2023
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