Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2021-2024 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, and Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles equipped with a 6.2L V8 gas engine. The connecting rod and/or crankshaft engine components may have manufacturing defects that can lead to engine damage and engine failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-888-275-9171) or go to www.nhtsa.gov.
Mfg Campaign: N252494000
Recall Date: Apr 24, 2025
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2023 Chevrolet Silverado 1500, GMC Sierra 1500, 2023-2024 Chevrolet Tahoe, Suburban, GMC Yukon, Yukon XL, Cadillac Escalade, and Escalade ESV vehicles. The electronic brake control module software may fail to display a warning light when a loss of brake fluid occurs. As such, these vehicles fail to comply with the requirements of Federal Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N242447990
Recall Date: Sep 12, 2024
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2023 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Chevrolet Tahoe, GMC Yukon, and Yukon XL vehicles. The rear suspension outer control arm bolts may not have been properly heat-treated, which can cause the bolts to break.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232415910
Recall Date: Sep 20, 2023
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2023 Cadillac CT4 and CT5; 2021-2023 Buick Envision; and 2022-2023 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles. The daytime running lights (DRLs) may not deactivate when the headlights are on. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222386380
Recall Date: Dec 8, 2022
Consumer Complaints
164 ComplaintsGeneral Motors, Llc
Defect Description:
STEERING
Potential Consequences:
Driving in my newer GM Yukon Ultimate at 13k miles on the freeway. Vehicle with no warning shuts down while going 60mph in the middle lane. Was able to safely steer the car to the side of the road to avoid a collision. Vehicle lost all electrical contact. could not shift into neutral to tow. Turns out vehicle engine had to be replaced. GM approved a new engine replacement and are planning to return the vehicle back to put on the road. The vehicle is unsafe, at 5k miles, 6 months prior, the vehicle had to have the steering system replaced due to failure as well. Online research shows that others are having the same issue with failed engines on these GM vehicles and models.
Corrective Action:
Driving in my newer GM Yukon Ultimate at 13k miles on the freeway. Vehicle with no warning shuts down while going 60mph in the middle lane. Was able to safely steer the car to the side of the road to avoid a collision. Vehicle lost all electrical contact. could not shift into neutral to tow. Turns out vehicle engine had to be replaced. GM approved a new engine replacement and are planning to return the vehicle back to put on the road. The vehicle is unsafe, at 5k miles, 6 months prior, the vehicle had to have the steering system replaced due to failure as well. Online research shows that others are having the same issue with failed engines on these GM vehicles and models.
Additional Notes:
Driving in my newer GM Yukon Ultimate at 13k miles on the freeway. Vehicle with no warning shuts down while going 60mph in the middle lane. Was able to safely steer the car to the side of the road to avoid a collision. Vehicle lost all electrical contact. could not shift into neutral to tow. Turns out vehicle engine had to be replaced. GM approved a new engine replacement and are planning to return the vehicle back to put on the road. The vehicle is unsafe, at 5k miles, 6 months prior, the vehicle had to have the steering system replaced due to failure as well. Online research shows that others are having the same issue with failed engines on these GM vehicles and models.
Mfg Campaign: 11614159
Recall Date: Sep 12, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
At approximately 9,000 miles the engine started knocking. I took it to the dealer today and they called to confirm the engine and radiator needed to be replaced as there are metal shavings in the oil. I'm not sure if it is the 6.2L engine lifter issue or if this is something different, nonetheless, engine issues for GMC seem to be systemic based on quick research and seeing posts in forums and social media.
Corrective Action:
At approximately 9,000 miles the engine started knocking. I took it to the dealer today and they called to confirm the engine and radiator needed to be replaced as there are metal shavings in the oil. I'm not sure if it is the 6.2L engine lifter issue or if this is something different, nonetheless, engine issues for GMC seem to be systemic based on quick research and seeing posts in forums and social media.
Additional Notes:
At approximately 9,000 miles the engine started knocking. I took it to the dealer today and they called to confirm the engine and radiator needed to be replaced as there are metal shavings in the oil. I'm not sure if it is the 6.2L engine lifter issue or if this is something different, nonetheless, engine issues for GMC seem to be systemic based on quick research and seeing posts in forums and social media.
Mfg Campaign: 11606641
Recall Date: Aug 5, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
At approximately 9,000 miles the engine started knocking. I took it to the dealer today and they called to confirm the engine and radiator needed to be replaced as there are metal shavings in the oil. I'm not sure if it is the 6.2L engine lifter issue or if this is something different, nonetheless, engine issues for GMC seem to be systemic based on quick research and seeing posts in forums and social media.
Corrective Action:
At approximately 9,000 miles the engine started knocking. I took it to the dealer today and they called to confirm the engine and radiator needed to be replaced as there are metal shavings in the oil. I'm not sure if it is the 6.2L engine lifter issue or if this is something different, nonetheless, engine issues for GMC seem to be systemic based on quick research and seeing posts in forums and social media.
Additional Notes:
At approximately 9,000 miles the engine started knocking. I took it to the dealer today and they called to confirm the engine and radiator needed to be replaced as there are metal shavings in the oil. I'm not sure if it is the 6.2L engine lifter issue or if this is something different, nonetheless, engine issues for GMC seem to be systemic based on quick research and seeing posts in forums and social media.
Mfg Campaign: 11606641
Recall Date: Aug 5, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Engine shut off at freeway speeds (65mph) on 2 occasions. Driver was able to coast over to side of freeway both times. On 1st occasion CHP protected vehicle from other traffic on i-5 with safety lights and traffic control. On second occasion, tow truck came quickly and kids were evacuated to prevent heat stroke in 113 degree weather. The first incident was “repaired” with a new starter and battery fuse block at 21720mi, but only lasted to 21814mi before same event occurred. No warning of failure before or after incident, just a dead engine. Second event (7/2/2024) is still being investigated by dealership.
Corrective Action:
Engine shut off at freeway speeds (65mph) on 2 occasions. Driver was able to coast over to side of freeway both times. On 1st occasion CHP protected vehicle from other traffic on i-5 with safety lights and traffic control. On second occasion, tow truck came quickly and kids were evacuated to prevent heat stroke in 113 degree weather. The first incident was “repaired” with a new starter and battery fuse block at 21720mi, but only lasted to 21814mi before same event occurred. No warning of failure before or after incident, just a dead engine. Second event (7/2/2024) is still being investigated by dealership.
Additional Notes:
Engine shut off at freeway speeds (65mph) on 2 occasions. Driver was able to coast over to side of freeway both times. On 1st occasion CHP protected vehicle from other traffic on i-5 with safety lights and traffic control. On second occasion, tow truck came quickly and kids were evacuated to prevent heat stroke in 113 degree weather. The first incident was “repaired” with a new starter and battery fuse block at 21720mi, but only lasted to 21814mi before same event occurred. No warning of failure before or after incident, just a dead engine. Second event (7/2/2024) is still being investigated by dealership.
Mfg Campaign: 11599858
Recall Date: Jul 7, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Engine shut off at freeway speeds (65mph) on 2 occasions. Driver was able to coast over to side of freeway both times. On 1st occasion CHP protected vehicle from other traffic on i-5 with safety lights and traffic control. On second occasion, tow truck came quickly and kids were evacuated to prevent heat stroke in 113 degree weather. The first incident was “repaired” with a new starter and battery fuse block at 21720mi, but only lasted to 21814mi before same event occurred. No warning of failure before or after incident, just a dead engine. Second event (7/2/2024) is still being investigated by dealership.
Corrective Action:
Engine shut off at freeway speeds (65mph) on 2 occasions. Driver was able to coast over to side of freeway both times. On 1st occasion CHP protected vehicle from other traffic on i-5 with safety lights and traffic control. On second occasion, tow truck came quickly and kids were evacuated to prevent heat stroke in 113 degree weather. The first incident was “repaired” with a new starter and battery fuse block at 21720mi, but only lasted to 21814mi before same event occurred. No warning of failure before or after incident, just a dead engine. Second event (7/2/2024) is still being investigated by dealership.
Additional Notes:
Engine shut off at freeway speeds (65mph) on 2 occasions. Driver was able to coast over to side of freeway both times. On 1st occasion CHP protected vehicle from other traffic on i-5 with safety lights and traffic control. On second occasion, tow truck came quickly and kids were evacuated to prevent heat stroke in 113 degree weather. The first incident was “repaired” with a new starter and battery fuse block at 21720mi, but only lasted to 21814mi before same event occurred. No warning of failure before or after incident, just a dead engine. Second event (7/2/2024) is still being investigated by dealership.
Mfg Campaign: 11599858
Recall Date: Jul 7, 2024
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Driving at 70 mph, the vehicle shifted into neutral without warning. When attempting to place the vehicle back into drive, the vehicle dashboard Siad "vehicle condition not met" . I slowed the car and pulled over. It shifted into park but now will not start and will not go into neutral for towing.
Corrective Action:
Driving at 70 mph, the vehicle shifted into neutral without warning. When attempting to place the vehicle back into drive, the vehicle dashboard Siad "vehicle condition not met" . I slowed the car and pulled over. It shifted into park but now will not start and will not go into neutral for towing.
Additional Notes:
Driving at 70 mph, the vehicle shifted into neutral without warning. When attempting to place the vehicle back into drive, the vehicle dashboard Siad "vehicle condition not met" . I slowed the car and pulled over. It shifted into park but now will not start and will not go into neutral for towing.
Mfg Campaign: 11592952
Recall Date: Jun 6, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Driving at 70 mph, the vehicle shifted into neutral without warning. When attempting to place the vehicle back into drive, the vehicle dashboard Siad "vehicle condition not met" . I slowed the car and pulled over. It shifted into park but now will not start and will not go into neutral for towing.
Corrective Action:
Driving at 70 mph, the vehicle shifted into neutral without warning. When attempting to place the vehicle back into drive, the vehicle dashboard Siad "vehicle condition not met" . I slowed the car and pulled over. It shifted into park but now will not start and will not go into neutral for towing.
Additional Notes:
Driving at 70 mph, the vehicle shifted into neutral without warning. When attempting to place the vehicle back into drive, the vehicle dashboard Siad "vehicle condition not met" . I slowed the car and pulled over. It shifted into park but now will not start and will not go into neutral for towing.
Mfg Campaign: 11592952
Recall Date: Jun 6, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Driving at 70 mph, the vehicle shifted into neutral without warning. When attempting to place the vehicle back into drive, the vehicle dashboard Siad "vehicle condition not met" . I slowed the car and pulled over. It shifted into park but now will not start and will not go into neutral for towing.
Corrective Action:
Driving at 70 mph, the vehicle shifted into neutral without warning. When attempting to place the vehicle back into drive, the vehicle dashboard Siad "vehicle condition not met" . I slowed the car and pulled over. It shifted into park but now will not start and will not go into neutral for towing.
Additional Notes:
Driving at 70 mph, the vehicle shifted into neutral without warning. When attempting to place the vehicle back into drive, the vehicle dashboard Siad "vehicle condition not met" . I slowed the car and pulled over. It shifted into park but now will not start and will not go into neutral for towing.
Mfg Campaign: 11592952
Recall Date: Jun 6, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2023 GMC Yukon XL. The contact stated while driving 86 MPH in the middle lane, the vehicle shut off on five occasions. The vehicle was restarted, the steering column was locked, and the brake pedal was depressed but failed to respond. The contact stated that the rear axle had disengaged. The suspension leveling system had failed. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that there was an electrical failure. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was 39,000.
Corrective Action:
The contact owns a 2023 GMC Yukon XL. The contact stated while driving 86 MPH in the middle lane, the vehicle shut off on five occasions. The vehicle was restarted, the steering column was locked, and the brake pedal was depressed but failed to respond. The contact stated that the rear axle had disengaged. The suspension leveling system had failed. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that there was an electrical failure. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was 39,000.
Additional Notes:
The contact owns a 2023 GMC Yukon XL. The contact stated while driving 86 MPH in the middle lane, the vehicle shut off on five occasions. The vehicle was restarted, the steering column was locked, and the brake pedal was depressed but failed to respond. The contact stated that the rear axle had disengaged. The suspension leveling system had failed. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that there was an electrical failure. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was 39,000.
Mfg Campaign: 11586741
Recall Date: May 3, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2023 GMC Yukon XL. The contact stated while driving 86 MPH in the middle lane, the vehicle shut off on five occasions. The vehicle was restarted, the steering column was locked, and the brake pedal was depressed but failed to respond. The contact stated that the rear axle had disengaged. The suspension leveling system had failed. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that there was an electrical failure. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was 39,000.
Corrective Action:
The contact owns a 2023 GMC Yukon XL. The contact stated while driving 86 MPH in the middle lane, the vehicle shut off on five occasions. The vehicle was restarted, the steering column was locked, and the brake pedal was depressed but failed to respond. The contact stated that the rear axle had disengaged. The suspension leveling system had failed. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that there was an electrical failure. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was 39,000.
Additional Notes:
The contact owns a 2023 GMC Yukon XL. The contact stated while driving 86 MPH in the middle lane, the vehicle shut off on five occasions. The vehicle was restarted, the steering column was locked, and the brake pedal was depressed but failed to respond. The contact stated that the rear axle had disengaged. The suspension leveling system had failed. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that there was an electrical failure. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was 39,000.
Mfg Campaign: 11586741
Recall Date: May 3, 2024
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2023 GMC Yukon XL. The contact stated while driving 86 MPH in the middle lane, the vehicle shut off on five occasions. The vehicle was restarted, the steering column was locked, and the brake pedal was depressed but failed to respond. The contact stated that the rear axle had disengaged. The suspension leveling system had failed. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that there was an electrical failure. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was 39,000.
Corrective Action:
The contact owns a 2023 GMC Yukon XL. The contact stated while driving 86 MPH in the middle lane, the vehicle shut off on five occasions. The vehicle was restarted, the steering column was locked, and the brake pedal was depressed but failed to respond. The contact stated that the rear axle had disengaged. The suspension leveling system had failed. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that there was an electrical failure. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was 39,000.
Additional Notes:
The contact owns a 2023 GMC Yukon XL. The contact stated while driving 86 MPH in the middle lane, the vehicle shut off on five occasions. The vehicle was restarted, the steering column was locked, and the brake pedal was depressed but failed to respond. The contact stated that the rear axle had disengaged. The suspension leveling system had failed. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that there was an electrical failure. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was 39,000.
Mfg Campaign: 11586741
Recall Date: May 3, 2024
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield wipers periodically fail to operate when turned on. This is but extremely dangerous because it's been impossible to determine what the cause is. When the wipers stop working, I adjust the speed from the intermittent settings to LO and HI and there is no change. I can turn the RainSense setting to OFF and there is no change. The wipers stop working and then after a few minutes, will turn back on. I have taken the vehicle to the multiple GMC dealers for service and they cannot diagnose the problem because it only occurs periodically. They refuse to change parts in an attempt to fix it. I have called GMC Customer Care and their response is "take it to another dealer". I have showed the videos I have captured of this dangerous situation and the dealers don't care. I have the videos and can share (but this site doesn't allow upload of videos). This is extremely dangerous. The wipers have cut out at highway speed in torrential downpour multiple times.
Corrective Action:
Windshield wipers periodically fail to operate when turned on. This is but extremely dangerous because it's been impossible to determine what the cause is. When the wipers stop working, I adjust the speed from the intermittent settings to LO and HI and there is no change. I can turn the RainSense setting to OFF and there is no change. The wipers stop working and then after a few minutes, will turn back on. I have taken the vehicle to the multiple GMC dealers for service and they cannot diagnose the problem because it only occurs periodically. They refuse to change parts in an attempt to fix it. I have called GMC Customer Care and their response is "take it to another dealer". I have showed the videos I have captured of this dangerous situation and the dealers don't care. I have the videos and can share (but this site doesn't allow upload of videos). This is extremely dangerous. The wipers have cut out at highway speed in torrential downpour multiple times.
Additional Notes:
Windshield wipers periodically fail to operate when turned on. This is but extremely dangerous because it's been impossible to determine what the cause is. When the wipers stop working, I adjust the speed from the intermittent settings to LO and HI and there is no change. I can turn the RainSense setting to OFF and there is no change. The wipers stop working and then after a few minutes, will turn back on. I have taken the vehicle to the multiple GMC dealers for service and they cannot diagnose the problem because it only occurs periodically. They refuse to change parts in an attempt to fix it. I have called GMC Customer Care and their response is "take it to another dealer". I have showed the videos I have captured of this dangerous situation and the dealers don't care. I have the videos and can share (but this site doesn't allow upload of videos). This is extremely dangerous. The wipers have cut out at highway speed in torrential downpour multiple times.
Mfg Campaign: 11582539
Recall Date: Apr 12, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Urgent Appeal for Investigation into Braking Capacity Discrepancy Dear National Highway Traffic Safety Administration (NHTSA),I am reaching out to bring a critical matter to your attention regarding the braking capacity of my diesel vehicle, which has not been adequately addressed despite multiple notifications to the service center.The primary concern I wish to highlight is the inadequate braking capacity of my diesel vehicle, which poses a significant safety risk. This concern is especially troubling when compared to my similar gas-fueled vehicle from the same manufacturer, which exhibits notably superior braking performance. After discussing this matter with the service center, their response was that the braking performance is considered normal for my diesel vehicle. However, the evident disparity in braking effectiveness between my diesel vehicle and the gas-fueled one suggests otherwise. This difference is particularly concerning given that both vehicles utilize the same brake system, despite the diesel vehicle's higher weight. In light of these circumstances, I urgently request NHTSA's intervention to investigate this matter promptly. The inadequate braking capacity of my diesel vehicle presents a tangible risk to road safety, affecting not only myself but potentially all drivers on the road.It is crucial that corrective measures are taken swiftly to address this issue and ensure the safety of all drivers. Your prompt attention to this matter is greatly appreciated.Thank you for your immediate action.
Corrective Action:
Urgent Appeal for Investigation into Braking Capacity Discrepancy Dear National Highway Traffic Safety Administration (NHTSA),I am reaching out to bring a critical matter to your attention regarding the braking capacity of my diesel vehicle, which has not been adequately addressed despite multiple notifications to the service center.The primary concern I wish to highlight is the inadequate braking capacity of my diesel vehicle, which poses a significant safety risk. This concern is especially troubling when compared to my similar gas-fueled vehicle from the same manufacturer, which exhibits notably superior braking performance. After discussing this matter with the service center, their response was that the braking performance is considered normal for my diesel vehicle. However, the evident disparity in braking effectiveness between my diesel vehicle and the gas-fueled one suggests otherwise. This difference is particularly concerning given that both vehicles utilize the same brake system, despite the diesel vehicle's higher weight. In light of these circumstances, I urgently request NHTSA's intervention to investigate this matter promptly. The inadequate braking capacity of my diesel vehicle presents a tangible risk to road safety, affecting not only myself but potentially all drivers on the road.It is crucial that corrective measures are taken swiftly to address this issue and ensure the safety of all drivers. Your prompt attention to this matter is greatly appreciated.Thank you for your immediate action.
Additional Notes:
Urgent Appeal for Investigation into Braking Capacity Discrepancy Dear National Highway Traffic Safety Administration (NHTSA),I am reaching out to bring a critical matter to your attention regarding the braking capacity of my diesel vehicle, which has not been adequately addressed despite multiple notifications to the service center.The primary concern I wish to highlight is the inadequate braking capacity of my diesel vehicle, which poses a significant safety risk. This concern is especially troubling when compared to my similar gas-fueled vehicle from the same manufacturer, which exhibits notably superior braking performance. After discussing this matter with the service center, their response was that the braking performance is considered normal for my diesel vehicle. However, the evident disparity in braking effectiveness between my diesel vehicle and the gas-fueled one suggests otherwise. This difference is particularly concerning given that both vehicles utilize the same brake system, despite the diesel vehicle's higher weight. In light of these circumstances, I urgently request NHTSA's intervention to investigate this matter promptly. The inadequate braking capacity of my diesel vehicle presents a tangible risk to road safety, affecting not only myself but potentially all drivers on the road.It is crucial that corrective measures are taken swiftly to address this issue and ensure the safety of all drivers. Your prompt attention to this matter is greatly appreciated.Thank you for your immediate action.
Mfg Campaign: 11581369
Recall Date: Apr 5, 2024
General Motors, Llc
Defect Description:
SEATS
Potential Consequences:
Riders with long hair is getting caught in the "DENALI" emblem embedded in the seat back of the front seats. This has been addressed with a GMC dealer and they stated the seat emblem is within specs as they put it. This is noted on the attached work order regarding this
Corrective Action:
Riders with long hair is getting caught in the "DENALI" emblem embedded in the seat back of the front seats. This has been addressed with a GMC dealer and they stated the seat emblem is within specs as they put it. This is noted on the attached work order regarding this
Additional Notes:
Riders with long hair is getting caught in the "DENALI" emblem embedded in the seat back of the front seats. This has been addressed with a GMC dealer and they stated the seat emblem is within specs as they put it. This is noted on the attached work order regarding this
Mfg Campaign: 11572416
Recall Date: Feb 16, 2024
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
When driving in a parking lot, due to the design of the cruise control set switch, it is very easy to unintentionally set the adaptive cruise control. Specifically, when maneuvering in a parking lot at low speeds (below 5mph) and allowing the wheel to return to center by spinning in your hands, the cruise control switch which is a dial/lever that sticks out beyond the surface of the wheel, catches on your hand and engages the cruise. This sets the cruise control target speed to a 15 MPH even if you are currently going slower than that. The vehicle then accelerates on its own at a fairly aggressive pace to get up to 15mph. You can of course hit the brakes and cancel the cruise control, but in a tight parking lot scenario this unintended acceleration could easily cause you to strike another vehicle, obstacle, or pedestrian. The cruise control on this vehicle is enabled by default on start up and the single action of hitting the set switch/dial engages the cruise and accelerates sharply even if you had not previously used cruise in that ignition cycle. This seems like a stupid design and dangerous, and would be very easy to fix with a software update to not let the cruise become enabled below 15mph. We did not have the dealer investigate because this appears to be the normal operation of the cruise control system. There were no unusual warning lamps. This has happened several times and also has happened to my wife while driving.
Corrective Action:
When driving in a parking lot, due to the design of the cruise control set switch, it is very easy to unintentionally set the adaptive cruise control. Specifically, when maneuvering in a parking lot at low speeds (below 5mph) and allowing the wheel to return to center by spinning in your hands, the cruise control switch which is a dial/lever that sticks out beyond the surface of the wheel, catches on your hand and engages the cruise. This sets the cruise control target speed to a 15 MPH even if you are currently going slower than that. The vehicle then accelerates on its own at a fairly aggressive pace to get up to 15mph. You can of course hit the brakes and cancel the cruise control, but in a tight parking lot scenario this unintended acceleration could easily cause you to strike another vehicle, obstacle, or pedestrian. The cruise control on this vehicle is enabled by default on start up and the single action of hitting the set switch/dial engages the cruise and accelerates sharply even if you had not previously used cruise in that ignition cycle. This seems like a stupid design and dangerous, and would be very easy to fix with a software update to not let the cruise become enabled below 15mph. We did not have the dealer investigate because this appears to be the normal operation of the cruise control system. There were no unusual warning lamps. This has happened several times and also has happened to my wife while driving.
Additional Notes:
When driving in a parking lot, due to the design of the cruise control set switch, it is very easy to unintentionally set the adaptive cruise control. Specifically, when maneuvering in a parking lot at low speeds (below 5mph) and allowing the wheel to return to center by spinning in your hands, the cruise control switch which is a dial/lever that sticks out beyond the surface of the wheel, catches on your hand and engages the cruise. This sets the cruise control target speed to a 15 MPH even if you are currently going slower than that. The vehicle then accelerates on its own at a fairly aggressive pace to get up to 15mph. You can of course hit the brakes and cancel the cruise control, but in a tight parking lot scenario this unintended acceleration could easily cause you to strike another vehicle, obstacle, or pedestrian. The cruise control on this vehicle is enabled by default on start up and the single action of hitting the set switch/dial engages the cruise and accelerates sharply even if you had not previously used cruise in that ignition cycle. This seems like a stupid design and dangerous, and would be very easy to fix with a software update to not let the cruise become enabled below 15mph. We did not have the dealer investigate because this appears to be the normal operation of the cruise control system. There were no unusual warning lamps. This has happened several times and also has happened to my wife while driving.
Mfg Campaign: 11564278
Recall Date: Jan 8, 2024
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
When driving in a parking lot, due to the design of the cruise control set switch, it is very easy to unintentionally set the adaptive cruise control. Specifically, when maneuvering in a parking lot at low speeds (below 5mph) and allowing the wheel to return to center by spinning in your hands, the cruise control switch which is a dial/lever that sticks out beyond the surface of the wheel, catches on your hand and engages the cruise. This sets the cruise control target speed to a 15 MPH even if you are currently going slower than that. The vehicle then accelerates on its own at a fairly aggressive pace to get up to 15mph. You can of course hit the brakes and cancel the cruise control, but in a tight parking lot scenario this unintended acceleration could easily cause you to strike another vehicle, obstacle, or pedestrian. The cruise control on this vehicle is enabled by default on start up and the single action of hitting the set switch/dial engages the cruise and accelerates sharply even if you had not previously used cruise in that ignition cycle. This seems like a stupid design and dangerous, and would be very easy to fix with a software update to not let the cruise become enabled below 15mph. We did not have the dealer investigate because this appears to be the normal operation of the cruise control system. There were no unusual warning lamps. This has happened several times and also has happened to my wife while driving.
Corrective Action:
When driving in a parking lot, due to the design of the cruise control set switch, it is very easy to unintentionally set the adaptive cruise control. Specifically, when maneuvering in a parking lot at low speeds (below 5mph) and allowing the wheel to return to center by spinning in your hands, the cruise control switch which is a dial/lever that sticks out beyond the surface of the wheel, catches on your hand and engages the cruise. This sets the cruise control target speed to a 15 MPH even if you are currently going slower than that. The vehicle then accelerates on its own at a fairly aggressive pace to get up to 15mph. You can of course hit the brakes and cancel the cruise control, but in a tight parking lot scenario this unintended acceleration could easily cause you to strike another vehicle, obstacle, or pedestrian. The cruise control on this vehicle is enabled by default on start up and the single action of hitting the set switch/dial engages the cruise and accelerates sharply even if you had not previously used cruise in that ignition cycle. This seems like a stupid design and dangerous, and would be very easy to fix with a software update to not let the cruise become enabled below 15mph. We did not have the dealer investigate because this appears to be the normal operation of the cruise control system. There were no unusual warning lamps. This has happened several times and also has happened to my wife while driving.
Additional Notes:
When driving in a parking lot, due to the design of the cruise control set switch, it is very easy to unintentionally set the adaptive cruise control. Specifically, when maneuvering in a parking lot at low speeds (below 5mph) and allowing the wheel to return to center by spinning in your hands, the cruise control switch which is a dial/lever that sticks out beyond the surface of the wheel, catches on your hand and engages the cruise. This sets the cruise control target speed to a 15 MPH even if you are currently going slower than that. The vehicle then accelerates on its own at a fairly aggressive pace to get up to 15mph. You can of course hit the brakes and cancel the cruise control, but in a tight parking lot scenario this unintended acceleration could easily cause you to strike another vehicle, obstacle, or pedestrian. The cruise control on this vehicle is enabled by default on start up and the single action of hitting the set switch/dial engages the cruise and accelerates sharply even if you had not previously used cruise in that ignition cycle. This seems like a stupid design and dangerous, and would be very easy to fix with a software update to not let the cruise become enabled below 15mph. We did not have the dealer investigate because this appears to be the normal operation of the cruise control system. There were no unusual warning lamps. This has happened several times and also has happened to my wife while driving.
Mfg Campaign: 11564278
Recall Date: Jan 8, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was driving on Highway 78 from Alabama to Mississippi, when all of a sudden we heard a loud explosion type noise. My husband looked up at the panoramic sunroof, and there was a large hole, along with shattered glass. We looked in the SUV, and there were no objects to be found that could have broken the sunroof. It appears the sunroof spontaneously exploded.
Corrective Action:
I was driving on Highway 78 from Alabama to Mississippi, when all of a sudden we heard a loud explosion type noise. My husband looked up at the panoramic sunroof, and there was a large hole, along with shattered glass. We looked in the SUV, and there were no objects to be found that could have broken the sunroof. It appears the sunroof spontaneously exploded.
Additional Notes:
I was driving on Highway 78 from Alabama to Mississippi, when all of a sudden we heard a loud explosion type noise. My husband looked up at the panoramic sunroof, and there was a large hole, along with shattered glass. We looked in the SUV, and there were no objects to be found that could have broken the sunroof. It appears the sunroof spontaneously exploded.
Mfg Campaign: 11542404
Recall Date: Sep 3, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I recently purchased my vehicle and after already transporting my family of 5, including my newborn child for several days, I noticed that my parking sensors were not working and I began receiving a message of my dash that parking assist, rear braking and auto park assist were unavailable. I reached out to GM around 4/4 informing them of the issue and they said they didn't have any recalls or retrofits for my vehicle and advised me to take it to a dealer's service deparment to be reviewed. After having an issue with Simpson GMC of Buena Park of failing to even review my issue for a week, I took it to Penske GMC of Cerritos on 4/17 and they determined that during manufacturing of the vehicle, someone failed to connect the module that controls my parking sensors. They had to remove the front fascia of my vehicle to connect the module for everything to work correctly. This has forced me to call into question the quality control of GM vehicles and also concerns me that a car manufacturer would deliver a vehicle with such gross negligence where a consumer would not know the safety features they rely on to keep themselves and their family safe do not work. GM Customer Service also never followed up on my issue even after calling and emailing them several times, which again calls into question how General Motors operates their business.
Corrective Action:
I recently purchased my vehicle and after already transporting my family of 5, including my newborn child for several days, I noticed that my parking sensors were not working and I began receiving a message of my dash that parking assist, rear braking and auto park assist were unavailable. I reached out to GM around 4/4 informing them of the issue and they said they didn't have any recalls or retrofits for my vehicle and advised me to take it to a dealer's service deparment to be reviewed. After having an issue with Simpson GMC of Buena Park of failing to even review my issue for a week, I took it to Penske GMC of Cerritos on 4/17 and they determined that during manufacturing of the vehicle, someone failed to connect the module that controls my parking sensors. They had to remove the front fascia of my vehicle to connect the module for everything to work correctly. This has forced me to call into question the quality control of GM vehicles and also concerns me that a car manufacturer would deliver a vehicle with such gross negligence where a consumer would not know the safety features they rely on to keep themselves and their family safe do not work. GM Customer Service also never followed up on my issue even after calling and emailing them several times, which again calls into question how General Motors operates their business.
Additional Notes:
I recently purchased my vehicle and after already transporting my family of 5, including my newborn child for several days, I noticed that my parking sensors were not working and I began receiving a message of my dash that parking assist, rear braking and auto park assist were unavailable. I reached out to GM around 4/4 informing them of the issue and they said they didn't have any recalls or retrofits for my vehicle and advised me to take it to a dealer's service deparment to be reviewed. After having an issue with Simpson GMC of Buena Park of failing to even review my issue for a week, I took it to Penske GMC of Cerritos on 4/17 and they determined that during manufacturing of the vehicle, someone failed to connect the module that controls my parking sensors. They had to remove the front fascia of my vehicle to connect the module for everything to work correctly. This has forced me to call into question the quality control of GM vehicles and also concerns me that a car manufacturer would deliver a vehicle with such gross negligence where a consumer would not know the safety features they rely on to keep themselves and their family safe do not work. GM Customer Service also never followed up on my issue even after calling and emailing them several times, which again calls into question how General Motors operates their business.
Mfg Campaign: 11518181
Recall Date: Apr 21, 2023
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I recently purchased my vehicle and after already transporting my family of 5, including my newborn child for several days, I noticed that my parking sensors were not working and I began receiving a message of my dash that parking assist, rear braking and auto park assist were unavailable. I reached out to GM around 4/4 informing them of the issue and they said they didn't have any recalls or retrofits for my vehicle and advised me to take it to a dealer's service deparment to be reviewed. After having an issue with Simpson GMC of Buena Park of failing to even review my issue for a week, I took it to Penske GMC of Cerritos on 4/17 and they determined that during manufacturing of the vehicle, someone failed to connect the module that controls my parking sensors. They had to remove the front fascia of my vehicle to connect the module for everything to work correctly. This has forced me to call into question the quality control of GM vehicles and also concerns me that a car manufacturer would deliver a vehicle with such gross negligence where a consumer would not know the safety features they rely on to keep themselves and their family safe do not work. GM Customer Service also never followed up on my issue even after calling and emailing them several times, which again calls into question how General Motors operates their business.
Corrective Action:
I recently purchased my vehicle and after already transporting my family of 5, including my newborn child for several days, I noticed that my parking sensors were not working and I began receiving a message of my dash that parking assist, rear braking and auto park assist were unavailable. I reached out to GM around 4/4 informing them of the issue and they said they didn't have any recalls or retrofits for my vehicle and advised me to take it to a dealer's service deparment to be reviewed. After having an issue with Simpson GMC of Buena Park of failing to even review my issue for a week, I took it to Penske GMC of Cerritos on 4/17 and they determined that during manufacturing of the vehicle, someone failed to connect the module that controls my parking sensors. They had to remove the front fascia of my vehicle to connect the module for everything to work correctly. This has forced me to call into question the quality control of GM vehicles and also concerns me that a car manufacturer would deliver a vehicle with such gross negligence where a consumer would not know the safety features they rely on to keep themselves and their family safe do not work. GM Customer Service also never followed up on my issue even after calling and emailing them several times, which again calls into question how General Motors operates their business.
Additional Notes:
I recently purchased my vehicle and after already transporting my family of 5, including my newborn child for several days, I noticed that my parking sensors were not working and I began receiving a message of my dash that parking assist, rear braking and auto park assist were unavailable. I reached out to GM around 4/4 informing them of the issue and they said they didn't have any recalls or retrofits for my vehicle and advised me to take it to a dealer's service deparment to be reviewed. After having an issue with Simpson GMC of Buena Park of failing to even review my issue for a week, I took it to Penske GMC of Cerritos on 4/17 and they determined that during manufacturing of the vehicle, someone failed to connect the module that controls my parking sensors. They had to remove the front fascia of my vehicle to connect the module for everything to work correctly. This has forced me to call into question the quality control of GM vehicles and also concerns me that a car manufacturer would deliver a vehicle with such gross negligence where a consumer would not know the safety features they rely on to keep themselves and their family safe do not work. GM Customer Service also never followed up on my issue even after calling and emailing them several times, which again calls into question how General Motors operates their business.
Mfg Campaign: 11518181
Recall Date: Apr 21, 2023
General Motors, Llc
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
I recently purchased my vehicle and after already transporting my family of 5, including my newborn child for several days, I noticed that my parking sensors were not working and I began receiving a message of my dash that parking assist, rear braking and auto park assist were unavailable. I reached out to GM around 4/4 informing them of the issue and they said they didn't have any recalls or retrofits for my vehicle and advised me to take it to a dealer's service deparment to be reviewed. After having an issue with Simpson GMC of Buena Park of failing to even review my issue for a week, I took it to Penske GMC of Cerritos on 4/17 and they determined that during manufacturing of the vehicle, someone failed to connect the module that controls my parking sensors. They had to remove the front fascia of my vehicle to connect the module for everything to work correctly. This has forced me to call into question the quality control of GM vehicles and also concerns me that a car manufacturer would deliver a vehicle with such gross negligence where a consumer would not know the safety features they rely on to keep themselves and their family safe do not work. GM Customer Service also never followed up on my issue even after calling and emailing them several times, which again calls into question how General Motors operates their business.
Corrective Action:
I recently purchased my vehicle and after already transporting my family of 5, including my newborn child for several days, I noticed that my parking sensors were not working and I began receiving a message of my dash that parking assist, rear braking and auto park assist were unavailable. I reached out to GM around 4/4 informing them of the issue and they said they didn't have any recalls or retrofits for my vehicle and advised me to take it to a dealer's service deparment to be reviewed. After having an issue with Simpson GMC of Buena Park of failing to even review my issue for a week, I took it to Penske GMC of Cerritos on 4/17 and they determined that during manufacturing of the vehicle, someone failed to connect the module that controls my parking sensors. They had to remove the front fascia of my vehicle to connect the module for everything to work correctly. This has forced me to call into question the quality control of GM vehicles and also concerns me that a car manufacturer would deliver a vehicle with such gross negligence where a consumer would not know the safety features they rely on to keep themselves and their family safe do not work. GM Customer Service also never followed up on my issue even after calling and emailing them several times, which again calls into question how General Motors operates their business.
Additional Notes:
I recently purchased my vehicle and after already transporting my family of 5, including my newborn child for several days, I noticed that my parking sensors were not working and I began receiving a message of my dash that parking assist, rear braking and auto park assist were unavailable. I reached out to GM around 4/4 informing them of the issue and they said they didn't have any recalls or retrofits for my vehicle and advised me to take it to a dealer's service deparment to be reviewed. After having an issue with Simpson GMC of Buena Park of failing to even review my issue for a week, I took it to Penske GMC of Cerritos on 4/17 and they determined that during manufacturing of the vehicle, someone failed to connect the module that controls my parking sensors. They had to remove the front fascia of my vehicle to connect the module for everything to work correctly. This has forced me to call into question the quality control of GM vehicles and also concerns me that a car manufacturer would deliver a vehicle with such gross negligence where a consumer would not know the safety features they rely on to keep themselves and their family safe do not work. GM Customer Service also never followed up on my issue even after calling and emailing them several times, which again calls into question how General Motors operates their business.
Mfg Campaign: 11518181
Recall Date: Apr 21, 2023
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
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