Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Cadillac CT6, Escalade ESV, Chevrolet Suburban, Volt, and GMC Yukon XL vehicles. Certain second-row or third-row rear seatbelts retractor assemblies may not automatically lock when the seatbelt is fully pulled out of the retractor, possibly preventing a child seat from being properly secured. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18315
Recall Date: Sep 26, 2018
Consumer Complaints
53 ComplaintsGeneral Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I purchased this vehicle, new. I have never towed anything with this vehicle. Yet, the "SERVICE Trailer Brake System" warning has been flashing, endlessly for two days. The chime is distracting when it comes to driving and/or hearing emergency sirens, should they be nearby. I have not taken it in for service as this just occurred yesterday (4/27/2022). This issue makes the vehicle difficult to drive and feel safe.
Corrective Action:
I purchased this vehicle, new. I have never towed anything with this vehicle. Yet, the "SERVICE Trailer Brake System" warning has been flashing, endlessly for two days. The chime is distracting when it comes to driving and/or hearing emergency sirens, should they be nearby. I have not taken it in for service as this just occurred yesterday (4/27/2022). This issue makes the vehicle difficult to drive and feel safe.
Additional Notes:
I purchased this vehicle, new. I have never towed anything with this vehicle. Yet, the "SERVICE Trailer Brake System" warning has been flashing, endlessly for two days. The chime is distracting when it comes to driving and/or hearing emergency sirens, should they be nearby. I have not taken it in for service as this just occurred yesterday (4/27/2022). This issue makes the vehicle difficult to drive and feel safe.
Mfg Campaign: 11462625
Recall Date: Apr 28, 2022
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
Last Friday evening, while driving the vehicle on the highway, the power steering suddenly stopped working. I heard a warning chime and saw an indicator "Service Power Steering" message on my display. I managed to steer the vehicle into a parking lot to inspect the engine bay and fuses. When I restarted the engine, the power steering was functioning. The power steering failure has not reoccured since it initially happened. My vehicle is a 2019 year model. I noticed that GM has a recall for 2021 year models for this very same problem. I'm wondering if the recall shouldn't be expanded given my experience.
Corrective Action:
Last Friday evening, while driving the vehicle on the highway, the power steering suddenly stopped working. I heard a warning chime and saw an indicator "Service Power Steering" message on my display. I managed to steer the vehicle into a parking lot to inspect the engine bay and fuses. When I restarted the engine, the power steering was functioning. The power steering failure has not reoccured since it initially happened. My vehicle is a 2019 year model. I noticed that GM has a recall for 2021 year models for this very same problem. I'm wondering if the recall shouldn't be expanded given my experience.
Additional Notes:
Last Friday evening, while driving the vehicle on the highway, the power steering suddenly stopped working. I heard a warning chime and saw an indicator "Service Power Steering" message on my display. I managed to steer the vehicle into a parking lot to inspect the engine bay and fuses. When I restarted the engine, the power steering was functioning. The power steering failure has not reoccured since it initially happened. My vehicle is a 2019 year model. I noticed that GM has a recall for 2021 year models for this very same problem. I'm wondering if the recall shouldn't be expanded given my experience.
Mfg Campaign: 11455531
Recall Date: Mar 7, 2022
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
Multiple times upon starting my Yukon I get a message on the dash that states Power steering disabled drive with care. I have no power steering until the computer has enough time to reset itself, usually about 15 min. This issue has been confirmed at our shop with the code being for the power steering. We have had it into the dealership and they found the same code but were unable to get it to recreate for them. It is not something that happens every day so I would have to leave it with them for a long period of time and that is not an option. This started happening within a couple weeks of buying the vehicle. It started for me in March 2020, with less than 17K miles on the truck.
Corrective Action:
Multiple times upon starting my Yukon I get a message on the dash that states Power steering disabled drive with care. I have no power steering until the computer has enough time to reset itself, usually about 15 min. This issue has been confirmed at our shop with the code being for the power steering. We have had it into the dealership and they found the same code but were unable to get it to recreate for them. It is not something that happens every day so I would have to leave it with them for a long period of time and that is not an option. This started happening within a couple weeks of buying the vehicle. It started for me in March 2020, with less than 17K miles on the truck.
Additional Notes:
Multiple times upon starting my Yukon I get a message on the dash that states Power steering disabled drive with care. I have no power steering until the computer has enough time to reset itself, usually about 15 min. This issue has been confirmed at our shop with the code being for the power steering. We have had it into the dealership and they found the same code but were unable to get it to recreate for them. It is not something that happens every day so I would have to leave it with them for a long period of time and that is not an option. This started happening within a couple weeks of buying the vehicle. It started for me in March 2020, with less than 17K miles on the truck.
Mfg Campaign: 11439875
Recall Date: Nov 9, 2021
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
Front strut assemblies (both left and right side) were found to be leaking during annual state safety inspection. Before the inspection determined the cause, the handling of the vehicle had noticeable deteriorated were the vehicle was bouncing excessively while driving and compromising the vehicle's handling and steering. Contacted two dealers, who stated this is a common problem on 2019 and newer Yukons. The GM parts warehouse had over 1900 replacement struts in stock! Per the dealer, the struct was a new design in 2019 and is electronically controlled. No warning lamps or messages were displayed. The original structs were stamped mfg in Mexico, the GM replacements are stamped manufactured in Poland.
Corrective Action:
Front strut assemblies (both left and right side) were found to be leaking during annual state safety inspection. Before the inspection determined the cause, the handling of the vehicle had noticeable deteriorated were the vehicle was bouncing excessively while driving and compromising the vehicle's handling and steering. Contacted two dealers, who stated this is a common problem on 2019 and newer Yukons. The GM parts warehouse had over 1900 replacement struts in stock! Per the dealer, the struct was a new design in 2019 and is electronically controlled. No warning lamps or messages were displayed. The original structs were stamped mfg in Mexico, the GM replacements are stamped manufactured in Poland.
Additional Notes:
Front strut assemblies (both left and right side) were found to be leaking during annual state safety inspection. Before the inspection determined the cause, the handling of the vehicle had noticeable deteriorated were the vehicle was bouncing excessively while driving and compromising the vehicle's handling and steering. Contacted two dealers, who stated this is a common problem on 2019 and newer Yukons. The GM parts warehouse had over 1900 replacement struts in stock! Per the dealer, the struct was a new design in 2019 and is electronically controlled. No warning lamps or messages were displayed. The original structs were stamped mfg in Mexico, the GM replacements are stamped manufactured in Poland.
Mfg Campaign: 11437390
Recall Date: Oct 19, 2021
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING:BRAKE LIGHTS
Potential Consequences:
TL* THE CONTACT OWNS A 2019 GMC YUKON XL. THE CONTACT WAS INFORMED BY ANOTHER MOTORIST THAT THE BRAKE TAILLIGHTS WERE INOPERABLE. THE CONTACT WAS CONCERNED FOR HER SAFETY OPERATING A VEHICLE WITH INOPERABLE BRAKE LIGHTS. THE VEHICLE WAS TAKEN TO DUVALL CHEVROLET LOCATED AT 464 US-441, CLAYTON, GA 30525, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE REAR TAILLIGHTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.
Corrective Action:
TL* THE CONTACT OWNS A 2019 GMC YUKON XL. THE CONTACT WAS INFORMED BY ANOTHER MOTORIST THAT THE BRAKE TAILLIGHTS WERE INOPERABLE. THE CONTACT WAS CONCERNED FOR HER SAFETY OPERATING A VEHICLE WITH INOPERABLE BRAKE LIGHTS. THE VEHICLE WAS TAKEN TO DUVALL CHEVROLET LOCATED AT 464 US-441, CLAYTON, GA 30525, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE REAR TAILLIGHTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.
Additional Notes:
TL* THE CONTACT OWNS A 2019 GMC YUKON XL. THE CONTACT WAS INFORMED BY ANOTHER MOTORIST THAT THE BRAKE TAILLIGHTS WERE INOPERABLE. THE CONTACT WAS CONCERNED FOR HER SAFETY OPERATING A VEHICLE WITH INOPERABLE BRAKE LIGHTS. THE VEHICLE WAS TAKEN TO DUVALL CHEVROLET LOCATED AT 464 US-441, CLAYTON, GA 30525, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE REAR TAILLIGHTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.
Mfg Campaign: 11338415
Recall Date: Jul 9, 2020
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
I WAS TRAVELING STRAIGHT ON OHIO TURNPIKE WITH MY FAMILY WHEN ALL OF A SUDDEN THE TRUCK TIRES STARTED TO FEEL WEIRD. I TRIED TO SLOW DOWN A LITTLE BY PUMPING MY BREAKS, BUT THE WHEEL GAVE A SHARP PULL TO THE LEFT FOR NO REASON. I WAS TRAVELING APPROX 60-70 MPH WHEN I FELT A STRONG PULL TO THE LEFT HAND SIDE AND MY SEAT STARTED TO VIBRATE. I COULDN'T CONTROL THE STEERING AND INFORMED EVERYONE IN THE VEHICLE AT THAT TIME THAT WE WERE GOING TO CRASH. I AM POSITIVE THAT THIS DEFECT IN THE STEERING/BREAKING SYSTEM RESULTED IN A MAJOR ACCIDENT. IF THAT'S NOT BAD ENOUGH, MY AIR BAGS NEVER DEPLOYED AND I WAS INJURED AS A RESULT OF THE MVA. 7 PASSENGERS WEARING SEATBELTS. VEHICLE TOTALED. DAMAGED GUARD RAIL. SUBMITTED A DEFECT CLAIM RIGHT AWAY. I'VE DRIVEN SUVS SINCE I WAS ISSUED MY LICENSE AND NEVER ONCE HAVE I EVER FELT OUT OF CONTROL. IT WAS LIKE SLOW MOTION. I KNEW I WAS GOING TO CRASH AND THERE WAS NOTHIN G I COULD DO TO STOP IT. I HAVE SINCE BEEN AWARDED THE OHIO STATE TROOPERS AWARD FOR SEAT BELT SAFETY. I'VE REQUESTED AN INSPECTION OF THE VEHICLE. ONLY AFTER THE ACCIDENT HAD IT BEEN BROUGHT TO MY ATTENTION THAT THE RIGHT TIRE HAD RECENTLY BEEN REPLACED. VEHICLE HAS SINCE BEEN RECALLED. I'M CERTAIN SOMETHING MALFUNCTIONED AND THAT'S WHY WE CRASHED. WE DROVE FROM MA TO MN AT THE END OF AUGUST TO ATTEND THE STATE FAIR, THE ACCIDENT OCCURRED AFTER LEAVING MN ON OUR WAY BACK HOME TO MA. ACCIDENT WAS WITNESSED. I WAS NOT CITED OR ISSUED A TICKET. NOT MY FAULT. JUST NEED SOMEONE WHO SPECIALIZES IN DEFECTS TO CONFIRM MY ALLEGATIONS. INCLUDED IN POLICE REPORT AS WELL AS MOTOR VEHICLE INSURANCE CLAIM
Corrective Action:
I WAS TRAVELING STRAIGHT ON OHIO TURNPIKE WITH MY FAMILY WHEN ALL OF A SUDDEN THE TRUCK TIRES STARTED TO FEEL WEIRD. I TRIED TO SLOW DOWN A LITTLE BY PUMPING MY BREAKS, BUT THE WHEEL GAVE A SHARP PULL TO THE LEFT FOR NO REASON. I WAS TRAVELING APPROX 60-70 MPH WHEN I FELT A STRONG PULL TO THE LEFT HAND SIDE AND MY SEAT STARTED TO VIBRATE. I COULDN'T CONTROL THE STEERING AND INFORMED EVERYONE IN THE VEHICLE AT THAT TIME THAT WE WERE GOING TO CRASH. I AM POSITIVE THAT THIS DEFECT IN THE STEERING/BREAKING SYSTEM RESULTED IN A MAJOR ACCIDENT. IF THAT'S NOT BAD ENOUGH, MY AIR BAGS NEVER DEPLOYED AND I WAS INJURED AS A RESULT OF THE MVA. 7 PASSENGERS WEARING SEATBELTS. VEHICLE TOTALED. DAMAGED GUARD RAIL. SUBMITTED A DEFECT CLAIM RIGHT AWAY. I'VE DRIVEN SUVS SINCE I WAS ISSUED MY LICENSE AND NEVER ONCE HAVE I EVER FELT OUT OF CONTROL. IT WAS LIKE SLOW MOTION. I KNEW I WAS GOING TO CRASH AND THERE WAS NOTHIN G I COULD DO TO STOP IT. I HAVE SINCE BEEN AWARDED THE OHIO STATE TROOPERS AWARD FOR SEAT BELT SAFETY. I'VE REQUESTED AN INSPECTION OF THE VEHICLE. ONLY AFTER THE ACCIDENT HAD IT BEEN BROUGHT TO MY ATTENTION THAT THE RIGHT TIRE HAD RECENTLY BEEN REPLACED. VEHICLE HAS SINCE BEEN RECALLED. I'M CERTAIN SOMETHING MALFUNCTIONED AND THAT'S WHY WE CRASHED. WE DROVE FROM MA TO MN AT THE END OF AUGUST TO ATTEND THE STATE FAIR, THE ACCIDENT OCCURRED AFTER LEAVING MN ON OUR WAY BACK HOME TO MA. ACCIDENT WAS WITNESSED. I WAS NOT CITED OR ISSUED A TICKET. NOT MY FAULT. JUST NEED SOMEONE WHO SPECIALIZES IN DEFECTS TO CONFIRM MY ALLEGATIONS. INCLUDED IN POLICE REPORT AS WELL AS MOTOR VEHICLE INSURANCE CLAIM
Additional Notes:
I WAS TRAVELING STRAIGHT ON OHIO TURNPIKE WITH MY FAMILY WHEN ALL OF A SUDDEN THE TRUCK TIRES STARTED TO FEEL WEIRD. I TRIED TO SLOW DOWN A LITTLE BY PUMPING MY BREAKS, BUT THE WHEEL GAVE A SHARP PULL TO THE LEFT FOR NO REASON. I WAS TRAVELING APPROX 60-70 MPH WHEN I FELT A STRONG PULL TO THE LEFT HAND SIDE AND MY SEAT STARTED TO VIBRATE. I COULDN'T CONTROL THE STEERING AND INFORMED EVERYONE IN THE VEHICLE AT THAT TIME THAT WE WERE GOING TO CRASH. I AM POSITIVE THAT THIS DEFECT IN THE STEERING/BREAKING SYSTEM RESULTED IN A MAJOR ACCIDENT. IF THAT'S NOT BAD ENOUGH, MY AIR BAGS NEVER DEPLOYED AND I WAS INJURED AS A RESULT OF THE MVA. 7 PASSENGERS WEARING SEATBELTS. VEHICLE TOTALED. DAMAGED GUARD RAIL. SUBMITTED A DEFECT CLAIM RIGHT AWAY. I'VE DRIVEN SUVS SINCE I WAS ISSUED MY LICENSE AND NEVER ONCE HAVE I EVER FELT OUT OF CONTROL. IT WAS LIKE SLOW MOTION. I KNEW I WAS GOING TO CRASH AND THERE WAS NOTHIN G I COULD DO TO STOP IT. I HAVE SINCE BEEN AWARDED THE OHIO STATE TROOPERS AWARD FOR SEAT BELT SAFETY. I'VE REQUESTED AN INSPECTION OF THE VEHICLE. ONLY AFTER THE ACCIDENT HAD IT BEEN BROUGHT TO MY ATTENTION THAT THE RIGHT TIRE HAD RECENTLY BEEN REPLACED. VEHICLE HAS SINCE BEEN RECALLED. I'M CERTAIN SOMETHING MALFUNCTIONED AND THAT'S WHY WE CRASHED. WE DROVE FROM MA TO MN AT THE END OF AUGUST TO ATTEND THE STATE FAIR, THE ACCIDENT OCCURRED AFTER LEAVING MN ON OUR WAY BACK HOME TO MA. ACCIDENT WAS WITNESSED. I WAS NOT CITED OR ISSUED A TICKET. NOT MY FAULT. JUST NEED SOMEONE WHO SPECIALIZES IN DEFECTS TO CONFIRM MY ALLEGATIONS. INCLUDED IN POLICE REPORT AS WELL AS MOTOR VEHICLE INSURANCE CLAIM
Mfg Campaign: 11283041
Recall Date: Nov 30, 2019
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I WAS TRAVELING STRAIGHT ON OHIO TURNPIKE WITH MY FAMILY WHEN ALL OF A SUDDEN THE TRUCK TIRES STARTED TO FEEL WEIRD. I TRIED TO SLOW DOWN A LITTLE BY PUMPING MY BREAKS, BUT THE WHEEL GAVE A SHARP PULL TO THE LEFT FOR NO REASON. I WAS TRAVELING APPROX 60-70 MPH WHEN I FELT A STRONG PULL TO THE LEFT HAND SIDE AND MY SEAT STARTED TO VIBRATE. I COULDN'T CONTROL THE STEERING AND INFORMED EVERYONE IN THE VEHICLE AT THAT TIME THAT WE WERE GOING TO CRASH. I AM POSITIVE THAT THIS DEFECT IN THE STEERING/BREAKING SYSTEM RESULTED IN A MAJOR ACCIDENT. IF THAT'S NOT BAD ENOUGH, MY AIR BAGS NEVER DEPLOYED AND I WAS INJURED AS A RESULT OF THE MVA. 7 PASSENGERS WEARING SEATBELTS. VEHICLE TOTALED. DAMAGED GUARD RAIL. SUBMITTED A DEFECT CLAIM RIGHT AWAY. I'VE DRIVEN SUVS SINCE I WAS ISSUED MY LICENSE AND NEVER ONCE HAVE I EVER FELT OUT OF CONTROL. IT WAS LIKE SLOW MOTION. I KNEW I WAS GOING TO CRASH AND THERE WAS NOTHIN G I COULD DO TO STOP IT. I HAVE SINCE BEEN AWARDED THE OHIO STATE TROOPERS AWARD FOR SEAT BELT SAFETY. I'VE REQUESTED AN INSPECTION OF THE VEHICLE. ONLY AFTER THE ACCIDENT HAD IT BEEN BROUGHT TO MY ATTENTION THAT THE RIGHT TIRE HAD RECENTLY BEEN REPLACED. VEHICLE HAS SINCE BEEN RECALLED. I'M CERTAIN SOMETHING MALFUNCTIONED AND THAT'S WHY WE CRASHED. WE DROVE FROM MA TO MN AT THE END OF AUGUST TO ATTEND THE STATE FAIR, THE ACCIDENT OCCURRED AFTER LEAVING MN ON OUR WAY BACK HOME TO MA. ACCIDENT WAS WITNESSED. I WAS NOT CITED OR ISSUED A TICKET. NOT MY FAULT. JUST NEED SOMEONE WHO SPECIALIZES IN DEFECTS TO CONFIRM MY ALLEGATIONS. INCLUDED IN POLICE REPORT AS WELL AS MOTOR VEHICLE INSURANCE CLAIM
Corrective Action:
I WAS TRAVELING STRAIGHT ON OHIO TURNPIKE WITH MY FAMILY WHEN ALL OF A SUDDEN THE TRUCK TIRES STARTED TO FEEL WEIRD. I TRIED TO SLOW DOWN A LITTLE BY PUMPING MY BREAKS, BUT THE WHEEL GAVE A SHARP PULL TO THE LEFT FOR NO REASON. I WAS TRAVELING APPROX 60-70 MPH WHEN I FELT A STRONG PULL TO THE LEFT HAND SIDE AND MY SEAT STARTED TO VIBRATE. I COULDN'T CONTROL THE STEERING AND INFORMED EVERYONE IN THE VEHICLE AT THAT TIME THAT WE WERE GOING TO CRASH. I AM POSITIVE THAT THIS DEFECT IN THE STEERING/BREAKING SYSTEM RESULTED IN A MAJOR ACCIDENT. IF THAT'S NOT BAD ENOUGH, MY AIR BAGS NEVER DEPLOYED AND I WAS INJURED AS A RESULT OF THE MVA. 7 PASSENGERS WEARING SEATBELTS. VEHICLE TOTALED. DAMAGED GUARD RAIL. SUBMITTED A DEFECT CLAIM RIGHT AWAY. I'VE DRIVEN SUVS SINCE I WAS ISSUED MY LICENSE AND NEVER ONCE HAVE I EVER FELT OUT OF CONTROL. IT WAS LIKE SLOW MOTION. I KNEW I WAS GOING TO CRASH AND THERE WAS NOTHIN G I COULD DO TO STOP IT. I HAVE SINCE BEEN AWARDED THE OHIO STATE TROOPERS AWARD FOR SEAT BELT SAFETY. I'VE REQUESTED AN INSPECTION OF THE VEHICLE. ONLY AFTER THE ACCIDENT HAD IT BEEN BROUGHT TO MY ATTENTION THAT THE RIGHT TIRE HAD RECENTLY BEEN REPLACED. VEHICLE HAS SINCE BEEN RECALLED. I'M CERTAIN SOMETHING MALFUNCTIONED AND THAT'S WHY WE CRASHED. WE DROVE FROM MA TO MN AT THE END OF AUGUST TO ATTEND THE STATE FAIR, THE ACCIDENT OCCURRED AFTER LEAVING MN ON OUR WAY BACK HOME TO MA. ACCIDENT WAS WITNESSED. I WAS NOT CITED OR ISSUED A TICKET. NOT MY FAULT. JUST NEED SOMEONE WHO SPECIALIZES IN DEFECTS TO CONFIRM MY ALLEGATIONS. INCLUDED IN POLICE REPORT AS WELL AS MOTOR VEHICLE INSURANCE CLAIM
Additional Notes:
I WAS TRAVELING STRAIGHT ON OHIO TURNPIKE WITH MY FAMILY WHEN ALL OF A SUDDEN THE TRUCK TIRES STARTED TO FEEL WEIRD. I TRIED TO SLOW DOWN A LITTLE BY PUMPING MY BREAKS, BUT THE WHEEL GAVE A SHARP PULL TO THE LEFT FOR NO REASON. I WAS TRAVELING APPROX 60-70 MPH WHEN I FELT A STRONG PULL TO THE LEFT HAND SIDE AND MY SEAT STARTED TO VIBRATE. I COULDN'T CONTROL THE STEERING AND INFORMED EVERYONE IN THE VEHICLE AT THAT TIME THAT WE WERE GOING TO CRASH. I AM POSITIVE THAT THIS DEFECT IN THE STEERING/BREAKING SYSTEM RESULTED IN A MAJOR ACCIDENT. IF THAT'S NOT BAD ENOUGH, MY AIR BAGS NEVER DEPLOYED AND I WAS INJURED AS A RESULT OF THE MVA. 7 PASSENGERS WEARING SEATBELTS. VEHICLE TOTALED. DAMAGED GUARD RAIL. SUBMITTED A DEFECT CLAIM RIGHT AWAY. I'VE DRIVEN SUVS SINCE I WAS ISSUED MY LICENSE AND NEVER ONCE HAVE I EVER FELT OUT OF CONTROL. IT WAS LIKE SLOW MOTION. I KNEW I WAS GOING TO CRASH AND THERE WAS NOTHIN G I COULD DO TO STOP IT. I HAVE SINCE BEEN AWARDED THE OHIO STATE TROOPERS AWARD FOR SEAT BELT SAFETY. I'VE REQUESTED AN INSPECTION OF THE VEHICLE. ONLY AFTER THE ACCIDENT HAD IT BEEN BROUGHT TO MY ATTENTION THAT THE RIGHT TIRE HAD RECENTLY BEEN REPLACED. VEHICLE HAS SINCE BEEN RECALLED. I'M CERTAIN SOMETHING MALFUNCTIONED AND THAT'S WHY WE CRASHED. WE DROVE FROM MA TO MN AT THE END OF AUGUST TO ATTEND THE STATE FAIR, THE ACCIDENT OCCURRED AFTER LEAVING MN ON OUR WAY BACK HOME TO MA. ACCIDENT WAS WITNESSED. I WAS NOT CITED OR ISSUED A TICKET. NOT MY FAULT. JUST NEED SOMEONE WHO SPECIALIZES IN DEFECTS TO CONFIRM MY ALLEGATIONS. INCLUDED IN POLICE REPORT AS WELL AS MOTOR VEHICLE INSURANCE CLAIM
Mfg Campaign: 11283041
Recall Date: Nov 30, 2019
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
I WAS TRAVELING STRAIGHT ON OHIO TURNPIKE WITH MY FAMILY WHEN ALL OF A SUDDEN THE TRUCK TIRES STARTED TO FEEL WEIRD. I TRIED TO SLOW DOWN A LITTLE BY PUMPING MY BREAKS, BUT THE WHEEL GAVE A SHARP PULL TO THE LEFT FOR NO REASON. I WAS TRAVELING APPROX 60-70 MPH WHEN I FELT A STRONG PULL TO THE LEFT HAND SIDE AND MY SEAT STARTED TO VIBRATE. I COULDN'T CONTROL THE STEERING AND INFORMED EVERYONE IN THE VEHICLE AT THAT TIME THAT WE WERE GOING TO CRASH. I AM POSITIVE THAT THIS DEFECT IN THE STEERING/BREAKING SYSTEM RESULTED IN A MAJOR ACCIDENT. IF THAT'S NOT BAD ENOUGH, MY AIR BAGS NEVER DEPLOYED AND I WAS INJURED AS A RESULT OF THE MVA. 7 PASSENGERS WEARING SEATBELTS. VEHICLE TOTALED. DAMAGED GUARD RAIL. SUBMITTED A DEFECT CLAIM RIGHT AWAY. I'VE DRIVEN SUVS SINCE I WAS ISSUED MY LICENSE AND NEVER ONCE HAVE I EVER FELT OUT OF CONTROL. IT WAS LIKE SLOW MOTION. I KNEW I WAS GOING TO CRASH AND THERE WAS NOTHIN G I COULD DO TO STOP IT. I HAVE SINCE BEEN AWARDED THE OHIO STATE TROOPERS AWARD FOR SEAT BELT SAFETY. I'VE REQUESTED AN INSPECTION OF THE VEHICLE. ONLY AFTER THE ACCIDENT HAD IT BEEN BROUGHT TO MY ATTENTION THAT THE RIGHT TIRE HAD RECENTLY BEEN REPLACED. VEHICLE HAS SINCE BEEN RECALLED. I'M CERTAIN SOMETHING MALFUNCTIONED AND THAT'S WHY WE CRASHED. WE DROVE FROM MA TO MN AT THE END OF AUGUST TO ATTEND THE STATE FAIR, THE ACCIDENT OCCURRED AFTER LEAVING MN ON OUR WAY BACK HOME TO MA. ACCIDENT WAS WITNESSED. I WAS NOT CITED OR ISSUED A TICKET. NOT MY FAULT. JUST NEED SOMEONE WHO SPECIALIZES IN DEFECTS TO CONFIRM MY ALLEGATIONS. INCLUDED IN POLICE REPORT AS WELL AS MOTOR VEHICLE INSURANCE CLAIM
Corrective Action:
I WAS TRAVELING STRAIGHT ON OHIO TURNPIKE WITH MY FAMILY WHEN ALL OF A SUDDEN THE TRUCK TIRES STARTED TO FEEL WEIRD. I TRIED TO SLOW DOWN A LITTLE BY PUMPING MY BREAKS, BUT THE WHEEL GAVE A SHARP PULL TO THE LEFT FOR NO REASON. I WAS TRAVELING APPROX 60-70 MPH WHEN I FELT A STRONG PULL TO THE LEFT HAND SIDE AND MY SEAT STARTED TO VIBRATE. I COULDN'T CONTROL THE STEERING AND INFORMED EVERYONE IN THE VEHICLE AT THAT TIME THAT WE WERE GOING TO CRASH. I AM POSITIVE THAT THIS DEFECT IN THE STEERING/BREAKING SYSTEM RESULTED IN A MAJOR ACCIDENT. IF THAT'S NOT BAD ENOUGH, MY AIR BAGS NEVER DEPLOYED AND I WAS INJURED AS A RESULT OF THE MVA. 7 PASSENGERS WEARING SEATBELTS. VEHICLE TOTALED. DAMAGED GUARD RAIL. SUBMITTED A DEFECT CLAIM RIGHT AWAY. I'VE DRIVEN SUVS SINCE I WAS ISSUED MY LICENSE AND NEVER ONCE HAVE I EVER FELT OUT OF CONTROL. IT WAS LIKE SLOW MOTION. I KNEW I WAS GOING TO CRASH AND THERE WAS NOTHIN G I COULD DO TO STOP IT. I HAVE SINCE BEEN AWARDED THE OHIO STATE TROOPERS AWARD FOR SEAT BELT SAFETY. I'VE REQUESTED AN INSPECTION OF THE VEHICLE. ONLY AFTER THE ACCIDENT HAD IT BEEN BROUGHT TO MY ATTENTION THAT THE RIGHT TIRE HAD RECENTLY BEEN REPLACED. VEHICLE HAS SINCE BEEN RECALLED. I'M CERTAIN SOMETHING MALFUNCTIONED AND THAT'S WHY WE CRASHED. WE DROVE FROM MA TO MN AT THE END OF AUGUST TO ATTEND THE STATE FAIR, THE ACCIDENT OCCURRED AFTER LEAVING MN ON OUR WAY BACK HOME TO MA. ACCIDENT WAS WITNESSED. I WAS NOT CITED OR ISSUED A TICKET. NOT MY FAULT. JUST NEED SOMEONE WHO SPECIALIZES IN DEFECTS TO CONFIRM MY ALLEGATIONS. INCLUDED IN POLICE REPORT AS WELL AS MOTOR VEHICLE INSURANCE CLAIM
Additional Notes:
I WAS TRAVELING STRAIGHT ON OHIO TURNPIKE WITH MY FAMILY WHEN ALL OF A SUDDEN THE TRUCK TIRES STARTED TO FEEL WEIRD. I TRIED TO SLOW DOWN A LITTLE BY PUMPING MY BREAKS, BUT THE WHEEL GAVE A SHARP PULL TO THE LEFT FOR NO REASON. I WAS TRAVELING APPROX 60-70 MPH WHEN I FELT A STRONG PULL TO THE LEFT HAND SIDE AND MY SEAT STARTED TO VIBRATE. I COULDN'T CONTROL THE STEERING AND INFORMED EVERYONE IN THE VEHICLE AT THAT TIME THAT WE WERE GOING TO CRASH. I AM POSITIVE THAT THIS DEFECT IN THE STEERING/BREAKING SYSTEM RESULTED IN A MAJOR ACCIDENT. IF THAT'S NOT BAD ENOUGH, MY AIR BAGS NEVER DEPLOYED AND I WAS INJURED AS A RESULT OF THE MVA. 7 PASSENGERS WEARING SEATBELTS. VEHICLE TOTALED. DAMAGED GUARD RAIL. SUBMITTED A DEFECT CLAIM RIGHT AWAY. I'VE DRIVEN SUVS SINCE I WAS ISSUED MY LICENSE AND NEVER ONCE HAVE I EVER FELT OUT OF CONTROL. IT WAS LIKE SLOW MOTION. I KNEW I WAS GOING TO CRASH AND THERE WAS NOTHIN G I COULD DO TO STOP IT. I HAVE SINCE BEEN AWARDED THE OHIO STATE TROOPERS AWARD FOR SEAT BELT SAFETY. I'VE REQUESTED AN INSPECTION OF THE VEHICLE. ONLY AFTER THE ACCIDENT HAD IT BEEN BROUGHT TO MY ATTENTION THAT THE RIGHT TIRE HAD RECENTLY BEEN REPLACED. VEHICLE HAS SINCE BEEN RECALLED. I'M CERTAIN SOMETHING MALFUNCTIONED AND THAT'S WHY WE CRASHED. WE DROVE FROM MA TO MN AT THE END OF AUGUST TO ATTEND THE STATE FAIR, THE ACCIDENT OCCURRED AFTER LEAVING MN ON OUR WAY BACK HOME TO MA. ACCIDENT WAS WITNESSED. I WAS NOT CITED OR ISSUED A TICKET. NOT MY FAULT. JUST NEED SOMEONE WHO SPECIALIZES IN DEFECTS TO CONFIRM MY ALLEGATIONS. INCLUDED IN POLICE REPORT AS WELL AS MOTOR VEHICLE INSURANCE CLAIM
Mfg Campaign: 11283041
Recall Date: Nov 30, 2019
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
UNINTENDED SURGE OF ACCELERATION. WILL HAPPEN RANDOMLY ABOUT ONCE A WEEK WHEN UNDER SLIGHT ACCELERATION. IT FEELS LIKE THE ACCELERATOR GOES FULL THROTTLE FOR ONE SECOND, CAUSING A HUGE SURGE OF ACCELERATION, ALMOST PLOWING INTO THE CAR IN FRONT OF US MULTIPLE TIMES. THE LAST TIME IT HAPPENED WHILE IN REVERSE. DEALER EXAMINED THE CAR AND SAID THERE ARE NO CODES STORED IN THE COMPUTER AND COULDN'T REPLICATE THE PROBLEM. WE GET THE CAR BACK TOMORROW AND MY FILE DRIVES IT WITH OUR 4 KIDS, SO THIS IS VARY SCARY (FOR THE SAFETY OF OUR FAMILY AND OTHERS ON THE ROAD). DEALER SUGGESTED IF WE DON'T TRUST THE CAR, WE CAN HAVE CAMERAS INSTALLED IN THE CAR TO CAPTURE THE PROBLEM SO WE CAN SHOW THEM. WE HAVE VERY LOW CONFIDENCE IN THIS CAR AS IT IS DANGEROUS TO DRIVE. THE FIST TIME WE NOTICED THIS WAS IN THE AM, SO THE ENGINE WAS STILL COLD. STARTED ACCELERATING SLIGHTLY DOWN OUR RESIDENTIAL STREET AND THE CAR WENT TO FULL THROTTLE ON IT'S OWN FOR ABOUT 1-2 SECONDS (RPMS SKY ROCKETED). THE SECOND TIME WAS ABOUT A WEEK LATER WHEN MY WIFE WAS DRIVING THE KIDS TO SCHOOL IN THE MORNING (AGAIN WITH A COLD ENGINE). SHE PULLED OUT OF AN INTERSECTION AND THE HEAVY SUV WENT TO FULL THROTTLE ON ITS' OWN AGAIN, ALMOST CAUSING HER TO LOSE CONTROL. THE PROBLEM PRESENTS ITSELF ABOUT ONCE OR TWICE A WEEK. THE LAST TIME SHE WAS BACKING OUT IN REVERSE WHEN THIS OCCURRED, CAUSING HER TO ALMOST CRASH INTO SOMETHING. DEALER CAN'T FIND THE PROBLEM BUT THE PROBLEM EXISTS. THE ONLY THING IN COMMON BETWEEN ALL OCCURRENCE IS THAT THE ENGINE WAS COLD, THE AC WAS ON, AND THAT WE WERE UNDER LIGHT ACCELERATION WHEN THE SYMPTOM PRESENTED ITSELF.
Corrective Action:
UNINTENDED SURGE OF ACCELERATION. WILL HAPPEN RANDOMLY ABOUT ONCE A WEEK WHEN UNDER SLIGHT ACCELERATION. IT FEELS LIKE THE ACCELERATOR GOES FULL THROTTLE FOR ONE SECOND, CAUSING A HUGE SURGE OF ACCELERATION, ALMOST PLOWING INTO THE CAR IN FRONT OF US MULTIPLE TIMES. THE LAST TIME IT HAPPENED WHILE IN REVERSE. DEALER EXAMINED THE CAR AND SAID THERE ARE NO CODES STORED IN THE COMPUTER AND COULDN'T REPLICATE THE PROBLEM. WE GET THE CAR BACK TOMORROW AND MY FILE DRIVES IT WITH OUR 4 KIDS, SO THIS IS VARY SCARY (FOR THE SAFETY OF OUR FAMILY AND OTHERS ON THE ROAD). DEALER SUGGESTED IF WE DON'T TRUST THE CAR, WE CAN HAVE CAMERAS INSTALLED IN THE CAR TO CAPTURE THE PROBLEM SO WE CAN SHOW THEM. WE HAVE VERY LOW CONFIDENCE IN THIS CAR AS IT IS DANGEROUS TO DRIVE. THE FIST TIME WE NOTICED THIS WAS IN THE AM, SO THE ENGINE WAS STILL COLD. STARTED ACCELERATING SLIGHTLY DOWN OUR RESIDENTIAL STREET AND THE CAR WENT TO FULL THROTTLE ON IT'S OWN FOR ABOUT 1-2 SECONDS (RPMS SKY ROCKETED). THE SECOND TIME WAS ABOUT A WEEK LATER WHEN MY WIFE WAS DRIVING THE KIDS TO SCHOOL IN THE MORNING (AGAIN WITH A COLD ENGINE). SHE PULLED OUT OF AN INTERSECTION AND THE HEAVY SUV WENT TO FULL THROTTLE ON ITS' OWN AGAIN, ALMOST CAUSING HER TO LOSE CONTROL. THE PROBLEM PRESENTS ITSELF ABOUT ONCE OR TWICE A WEEK. THE LAST TIME SHE WAS BACKING OUT IN REVERSE WHEN THIS OCCURRED, CAUSING HER TO ALMOST CRASH INTO SOMETHING. DEALER CAN'T FIND THE PROBLEM BUT THE PROBLEM EXISTS. THE ONLY THING IN COMMON BETWEEN ALL OCCURRENCE IS THAT THE ENGINE WAS COLD, THE AC WAS ON, AND THAT WE WERE UNDER LIGHT ACCELERATION WHEN THE SYMPTOM PRESENTED ITSELF.
Additional Notes:
UNINTENDED SURGE OF ACCELERATION. WILL HAPPEN RANDOMLY ABOUT ONCE A WEEK WHEN UNDER SLIGHT ACCELERATION. IT FEELS LIKE THE ACCELERATOR GOES FULL THROTTLE FOR ONE SECOND, CAUSING A HUGE SURGE OF ACCELERATION, ALMOST PLOWING INTO THE CAR IN FRONT OF US MULTIPLE TIMES. THE LAST TIME IT HAPPENED WHILE IN REVERSE. DEALER EXAMINED THE CAR AND SAID THERE ARE NO CODES STORED IN THE COMPUTER AND COULDN'T REPLICATE THE PROBLEM. WE GET THE CAR BACK TOMORROW AND MY FILE DRIVES IT WITH OUR 4 KIDS, SO THIS IS VARY SCARY (FOR THE SAFETY OF OUR FAMILY AND OTHERS ON THE ROAD). DEALER SUGGESTED IF WE DON'T TRUST THE CAR, WE CAN HAVE CAMERAS INSTALLED IN THE CAR TO CAPTURE THE PROBLEM SO WE CAN SHOW THEM. WE HAVE VERY LOW CONFIDENCE IN THIS CAR AS IT IS DANGEROUS TO DRIVE. THE FIST TIME WE NOTICED THIS WAS IN THE AM, SO THE ENGINE WAS STILL COLD. STARTED ACCELERATING SLIGHTLY DOWN OUR RESIDENTIAL STREET AND THE CAR WENT TO FULL THROTTLE ON IT'S OWN FOR ABOUT 1-2 SECONDS (RPMS SKY ROCKETED). THE SECOND TIME WAS ABOUT A WEEK LATER WHEN MY WIFE WAS DRIVING THE KIDS TO SCHOOL IN THE MORNING (AGAIN WITH A COLD ENGINE). SHE PULLED OUT OF AN INTERSECTION AND THE HEAVY SUV WENT TO FULL THROTTLE ON ITS' OWN AGAIN, ALMOST CAUSING HER TO LOSE CONTROL. THE PROBLEM PRESENTS ITSELF ABOUT ONCE OR TWICE A WEEK. THE LAST TIME SHE WAS BACKING OUT IN REVERSE WHEN THIS OCCURRED, CAUSING HER TO ALMOST CRASH INTO SOMETHING. DEALER CAN'T FIND THE PROBLEM BUT THE PROBLEM EXISTS. THE ONLY THING IN COMMON BETWEEN ALL OCCURRENCE IS THAT THE ENGINE WAS COLD, THE AC WAS ON, AND THAT WE WERE UNDER LIGHT ACCELERATION WHEN THE SYMPTOM PRESENTED ITSELF.
Mfg Campaign: 11269008
Recall Date: Oct 16, 2019
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
UNINTENDED SURGE OF ACCELERATION. WILL HAPPEN RANDOMLY ABOUT ONCE A WEEK WHEN UNDER SLIGHT ACCELERATION. IT FEELS LIKE THE ACCELERATOR GOES FULL THROTTLE FOR ONE SECOND, CAUSING A HUGE SURGE OF ACCELERATION, ALMOST PLOWING INTO THE CAR IN FRONT OF US MULTIPLE TIMES. THE LAST TIME IT HAPPENED WHILE IN REVERSE. DEALER EXAMINED THE CAR AND SAID THERE ARE NO CODES STORED IN THE COMPUTER AND COULDN'T REPLICATE THE PROBLEM. WE GET THE CAR BACK TOMORROW AND MY FILE DRIVES IT WITH OUR 4 KIDS, SO THIS IS VARY SCARY (FOR THE SAFETY OF OUR FAMILY AND OTHERS ON THE ROAD). DEALER SUGGESTED IF WE DON'T TRUST THE CAR, WE CAN HAVE CAMERAS INSTALLED IN THE CAR TO CAPTURE THE PROBLEM SO WE CAN SHOW THEM. WE HAVE VERY LOW CONFIDENCE IN THIS CAR AS IT IS DANGEROUS TO DRIVE. THE FIST TIME WE NOTICED THIS WAS IN THE AM, SO THE ENGINE WAS STILL COLD. STARTED ACCELERATING SLIGHTLY DOWN OUR RESIDENTIAL STREET AND THE CAR WENT TO FULL THROTTLE ON IT'S OWN FOR ABOUT 1-2 SECONDS (RPMS SKY ROCKETED). THE SECOND TIME WAS ABOUT A WEEK LATER WHEN MY WIFE WAS DRIVING THE KIDS TO SCHOOL IN THE MORNING (AGAIN WITH A COLD ENGINE). SHE PULLED OUT OF AN INTERSECTION AND THE HEAVY SUV WENT TO FULL THROTTLE ON ITS' OWN AGAIN, ALMOST CAUSING HER TO LOSE CONTROL. THE PROBLEM PRESENTS ITSELF ABOUT ONCE OR TWICE A WEEK. THE LAST TIME SHE WAS BACKING OUT IN REVERSE WHEN THIS OCCURRED, CAUSING HER TO ALMOST CRASH INTO SOMETHING. DEALER CAN'T FIND THE PROBLEM BUT THE PROBLEM EXISTS. THE ONLY THING IN COMMON BETWEEN ALL OCCURRENCE IS THAT THE ENGINE WAS COLD, THE AC WAS ON, AND THAT WE WERE UNDER LIGHT ACCELERATION WHEN THE SYMPTOM PRESENTED ITSELF.
Corrective Action:
UNINTENDED SURGE OF ACCELERATION. WILL HAPPEN RANDOMLY ABOUT ONCE A WEEK WHEN UNDER SLIGHT ACCELERATION. IT FEELS LIKE THE ACCELERATOR GOES FULL THROTTLE FOR ONE SECOND, CAUSING A HUGE SURGE OF ACCELERATION, ALMOST PLOWING INTO THE CAR IN FRONT OF US MULTIPLE TIMES. THE LAST TIME IT HAPPENED WHILE IN REVERSE. DEALER EXAMINED THE CAR AND SAID THERE ARE NO CODES STORED IN THE COMPUTER AND COULDN'T REPLICATE THE PROBLEM. WE GET THE CAR BACK TOMORROW AND MY FILE DRIVES IT WITH OUR 4 KIDS, SO THIS IS VARY SCARY (FOR THE SAFETY OF OUR FAMILY AND OTHERS ON THE ROAD). DEALER SUGGESTED IF WE DON'T TRUST THE CAR, WE CAN HAVE CAMERAS INSTALLED IN THE CAR TO CAPTURE THE PROBLEM SO WE CAN SHOW THEM. WE HAVE VERY LOW CONFIDENCE IN THIS CAR AS IT IS DANGEROUS TO DRIVE. THE FIST TIME WE NOTICED THIS WAS IN THE AM, SO THE ENGINE WAS STILL COLD. STARTED ACCELERATING SLIGHTLY DOWN OUR RESIDENTIAL STREET AND THE CAR WENT TO FULL THROTTLE ON IT'S OWN FOR ABOUT 1-2 SECONDS (RPMS SKY ROCKETED). THE SECOND TIME WAS ABOUT A WEEK LATER WHEN MY WIFE WAS DRIVING THE KIDS TO SCHOOL IN THE MORNING (AGAIN WITH A COLD ENGINE). SHE PULLED OUT OF AN INTERSECTION AND THE HEAVY SUV WENT TO FULL THROTTLE ON ITS' OWN AGAIN, ALMOST CAUSING HER TO LOSE CONTROL. THE PROBLEM PRESENTS ITSELF ABOUT ONCE OR TWICE A WEEK. THE LAST TIME SHE WAS BACKING OUT IN REVERSE WHEN THIS OCCURRED, CAUSING HER TO ALMOST CRASH INTO SOMETHING. DEALER CAN'T FIND THE PROBLEM BUT THE PROBLEM EXISTS. THE ONLY THING IN COMMON BETWEEN ALL OCCURRENCE IS THAT THE ENGINE WAS COLD, THE AC WAS ON, AND THAT WE WERE UNDER LIGHT ACCELERATION WHEN THE SYMPTOM PRESENTED ITSELF.
Additional Notes:
UNINTENDED SURGE OF ACCELERATION. WILL HAPPEN RANDOMLY ABOUT ONCE A WEEK WHEN UNDER SLIGHT ACCELERATION. IT FEELS LIKE THE ACCELERATOR GOES FULL THROTTLE FOR ONE SECOND, CAUSING A HUGE SURGE OF ACCELERATION, ALMOST PLOWING INTO THE CAR IN FRONT OF US MULTIPLE TIMES. THE LAST TIME IT HAPPENED WHILE IN REVERSE. DEALER EXAMINED THE CAR AND SAID THERE ARE NO CODES STORED IN THE COMPUTER AND COULDN'T REPLICATE THE PROBLEM. WE GET THE CAR BACK TOMORROW AND MY FILE DRIVES IT WITH OUR 4 KIDS, SO THIS IS VARY SCARY (FOR THE SAFETY OF OUR FAMILY AND OTHERS ON THE ROAD). DEALER SUGGESTED IF WE DON'T TRUST THE CAR, WE CAN HAVE CAMERAS INSTALLED IN THE CAR TO CAPTURE THE PROBLEM SO WE CAN SHOW THEM. WE HAVE VERY LOW CONFIDENCE IN THIS CAR AS IT IS DANGEROUS TO DRIVE. THE FIST TIME WE NOTICED THIS WAS IN THE AM, SO THE ENGINE WAS STILL COLD. STARTED ACCELERATING SLIGHTLY DOWN OUR RESIDENTIAL STREET AND THE CAR WENT TO FULL THROTTLE ON IT'S OWN FOR ABOUT 1-2 SECONDS (RPMS SKY ROCKETED). THE SECOND TIME WAS ABOUT A WEEK LATER WHEN MY WIFE WAS DRIVING THE KIDS TO SCHOOL IN THE MORNING (AGAIN WITH A COLD ENGINE). SHE PULLED OUT OF AN INTERSECTION AND THE HEAVY SUV WENT TO FULL THROTTLE ON ITS' OWN AGAIN, ALMOST CAUSING HER TO LOSE CONTROL. THE PROBLEM PRESENTS ITSELF ABOUT ONCE OR TWICE A WEEK. THE LAST TIME SHE WAS BACKING OUT IN REVERSE WHEN THIS OCCURRED, CAUSING HER TO ALMOST CRASH INTO SOMETHING. DEALER CAN'T FIND THE PROBLEM BUT THE PROBLEM EXISTS. THE ONLY THING IN COMMON BETWEEN ALL OCCURRENCE IS THAT THE ENGINE WAS COLD, THE AC WAS ON, AND THAT WE WERE UNDER LIGHT ACCELERATION WHEN THE SYMPTOM PRESENTED ITSELF.
Mfg Campaign: 11269008
Recall Date: Oct 16, 2019
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
UNINTENDED SURGE OF ACCELERATION. WILL HAPPEN RANDOMLY ABOUT ONCE A WEEK WHEN UNDER SLIGHT ACCELERATION. IT FEELS LIKE THE ACCELERATOR GOES FULL THROTTLE FOR ONE SECOND, CAUSING A HUGE SURGE OF ACCELERATION, ALMOST PLOWING INTO THE CAR IN FRONT OF US MULTIPLE TIMES. THE LAST TIME IT HAPPENED WHILE IN REVERSE. DEALER EXAMINED THE CAR AND SAID THERE ARE NO CODES STORED IN THE COMPUTER AND COULDN'T REPLICATE THE PROBLEM. WE GET THE CAR BACK TOMORROW AND MY FILE DRIVES IT WITH OUR 4 KIDS, SO THIS IS VARY SCARY (FOR THE SAFETY OF OUR FAMILY AND OTHERS ON THE ROAD). DEALER SUGGESTED IF WE DON'T TRUST THE CAR, WE CAN HAVE CAMERAS INSTALLED IN THE CAR TO CAPTURE THE PROBLEM SO WE CAN SHOW THEM. WE HAVE VERY LOW CONFIDENCE IN THIS CAR AS IT IS DANGEROUS TO DRIVE. THE FIST TIME WE NOTICED THIS WAS IN THE AM, SO THE ENGINE WAS STILL COLD. STARTED ACCELERATING SLIGHTLY DOWN OUR RESIDENTIAL STREET AND THE CAR WENT TO FULL THROTTLE ON IT'S OWN FOR ABOUT 1-2 SECONDS (RPMS SKY ROCKETED). THE SECOND TIME WAS ABOUT A WEEK LATER WHEN MY WIFE WAS DRIVING THE KIDS TO SCHOOL IN THE MORNING (AGAIN WITH A COLD ENGINE). SHE PULLED OUT OF AN INTERSECTION AND THE HEAVY SUV WENT TO FULL THROTTLE ON ITS' OWN AGAIN, ALMOST CAUSING HER TO LOSE CONTROL. THE PROBLEM PRESENTS ITSELF ABOUT ONCE OR TWICE A WEEK. THE LAST TIME SHE WAS BACKING OUT IN REVERSE WHEN THIS OCCURRED, CAUSING HER TO ALMOST CRASH INTO SOMETHING. DEALER CAN'T FIND THE PROBLEM BUT THE PROBLEM EXISTS. THE ONLY THING IN COMMON BETWEEN ALL OCCURRENCE IS THAT THE ENGINE WAS COLD, THE AC WAS ON, AND THAT WE WERE UNDER LIGHT ACCELERATION WHEN THE SYMPTOM PRESENTED ITSELF.
Corrective Action:
UNINTENDED SURGE OF ACCELERATION. WILL HAPPEN RANDOMLY ABOUT ONCE A WEEK WHEN UNDER SLIGHT ACCELERATION. IT FEELS LIKE THE ACCELERATOR GOES FULL THROTTLE FOR ONE SECOND, CAUSING A HUGE SURGE OF ACCELERATION, ALMOST PLOWING INTO THE CAR IN FRONT OF US MULTIPLE TIMES. THE LAST TIME IT HAPPENED WHILE IN REVERSE. DEALER EXAMINED THE CAR AND SAID THERE ARE NO CODES STORED IN THE COMPUTER AND COULDN'T REPLICATE THE PROBLEM. WE GET THE CAR BACK TOMORROW AND MY FILE DRIVES IT WITH OUR 4 KIDS, SO THIS IS VARY SCARY (FOR THE SAFETY OF OUR FAMILY AND OTHERS ON THE ROAD). DEALER SUGGESTED IF WE DON'T TRUST THE CAR, WE CAN HAVE CAMERAS INSTALLED IN THE CAR TO CAPTURE THE PROBLEM SO WE CAN SHOW THEM. WE HAVE VERY LOW CONFIDENCE IN THIS CAR AS IT IS DANGEROUS TO DRIVE. THE FIST TIME WE NOTICED THIS WAS IN THE AM, SO THE ENGINE WAS STILL COLD. STARTED ACCELERATING SLIGHTLY DOWN OUR RESIDENTIAL STREET AND THE CAR WENT TO FULL THROTTLE ON IT'S OWN FOR ABOUT 1-2 SECONDS (RPMS SKY ROCKETED). THE SECOND TIME WAS ABOUT A WEEK LATER WHEN MY WIFE WAS DRIVING THE KIDS TO SCHOOL IN THE MORNING (AGAIN WITH A COLD ENGINE). SHE PULLED OUT OF AN INTERSECTION AND THE HEAVY SUV WENT TO FULL THROTTLE ON ITS' OWN AGAIN, ALMOST CAUSING HER TO LOSE CONTROL. THE PROBLEM PRESENTS ITSELF ABOUT ONCE OR TWICE A WEEK. THE LAST TIME SHE WAS BACKING OUT IN REVERSE WHEN THIS OCCURRED, CAUSING HER TO ALMOST CRASH INTO SOMETHING. DEALER CAN'T FIND THE PROBLEM BUT THE PROBLEM EXISTS. THE ONLY THING IN COMMON BETWEEN ALL OCCURRENCE IS THAT THE ENGINE WAS COLD, THE AC WAS ON, AND THAT WE WERE UNDER LIGHT ACCELERATION WHEN THE SYMPTOM PRESENTED ITSELF.
Additional Notes:
UNINTENDED SURGE OF ACCELERATION. WILL HAPPEN RANDOMLY ABOUT ONCE A WEEK WHEN UNDER SLIGHT ACCELERATION. IT FEELS LIKE THE ACCELERATOR GOES FULL THROTTLE FOR ONE SECOND, CAUSING A HUGE SURGE OF ACCELERATION, ALMOST PLOWING INTO THE CAR IN FRONT OF US MULTIPLE TIMES. THE LAST TIME IT HAPPENED WHILE IN REVERSE. DEALER EXAMINED THE CAR AND SAID THERE ARE NO CODES STORED IN THE COMPUTER AND COULDN'T REPLICATE THE PROBLEM. WE GET THE CAR BACK TOMORROW AND MY FILE DRIVES IT WITH OUR 4 KIDS, SO THIS IS VARY SCARY (FOR THE SAFETY OF OUR FAMILY AND OTHERS ON THE ROAD). DEALER SUGGESTED IF WE DON'T TRUST THE CAR, WE CAN HAVE CAMERAS INSTALLED IN THE CAR TO CAPTURE THE PROBLEM SO WE CAN SHOW THEM. WE HAVE VERY LOW CONFIDENCE IN THIS CAR AS IT IS DANGEROUS TO DRIVE. THE FIST TIME WE NOTICED THIS WAS IN THE AM, SO THE ENGINE WAS STILL COLD. STARTED ACCELERATING SLIGHTLY DOWN OUR RESIDENTIAL STREET AND THE CAR WENT TO FULL THROTTLE ON IT'S OWN FOR ABOUT 1-2 SECONDS (RPMS SKY ROCKETED). THE SECOND TIME WAS ABOUT A WEEK LATER WHEN MY WIFE WAS DRIVING THE KIDS TO SCHOOL IN THE MORNING (AGAIN WITH A COLD ENGINE). SHE PULLED OUT OF AN INTERSECTION AND THE HEAVY SUV WENT TO FULL THROTTLE ON ITS' OWN AGAIN, ALMOST CAUSING HER TO LOSE CONTROL. THE PROBLEM PRESENTS ITSELF ABOUT ONCE OR TWICE A WEEK. THE LAST TIME SHE WAS BACKING OUT IN REVERSE WHEN THIS OCCURRED, CAUSING HER TO ALMOST CRASH INTO SOMETHING. DEALER CAN'T FIND THE PROBLEM BUT THE PROBLEM EXISTS. THE ONLY THING IN COMMON BETWEEN ALL OCCURRENCE IS THAT THE ENGINE WAS COLD, THE AC WAS ON, AND THAT WE WERE UNDER LIGHT ACCELERATION WHEN THE SYMPTOM PRESENTED ITSELF.
Mfg Campaign: 11269008
Recall Date: Oct 16, 2019
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
USUALLY OCCURS WITHIN A FEW MINUTES OF STARTING THE CAR. WHILE IN GEAR AND CREATING FORWARD OR IN REVERSE, THE CAR SURGES AT A HIGH RPM ALL BY ITSELF, ALMOST CAUSING AN ACCIDENT. IT HAPPENS REGULARLY (ABOUT 2 TIMES A WEEK) BUT PROBLEM CANNOT BE RECREATED IN DEMAND. THE CAR HAS THE 6.2L MOTOR AND 10 SPEED TRANSMISSION. THIS DEFECT WILL END UP HURTING OR KILLING SOMEONE. MY WIFE STILL DRIVES AROUND THIS BRAND NEW VEHICLE, BUT I'M SCARED TO LET HER CONTINUE DRIVING IT.
Corrective Action:
USUALLY OCCURS WITHIN A FEW MINUTES OF STARTING THE CAR. WHILE IN GEAR AND CREATING FORWARD OR IN REVERSE, THE CAR SURGES AT A HIGH RPM ALL BY ITSELF, ALMOST CAUSING AN ACCIDENT. IT HAPPENS REGULARLY (ABOUT 2 TIMES A WEEK) BUT PROBLEM CANNOT BE RECREATED IN DEMAND. THE CAR HAS THE 6.2L MOTOR AND 10 SPEED TRANSMISSION. THIS DEFECT WILL END UP HURTING OR KILLING SOMEONE. MY WIFE STILL DRIVES AROUND THIS BRAND NEW VEHICLE, BUT I'M SCARED TO LET HER CONTINUE DRIVING IT.
Additional Notes:
USUALLY OCCURS WITHIN A FEW MINUTES OF STARTING THE CAR. WHILE IN GEAR AND CREATING FORWARD OR IN REVERSE, THE CAR SURGES AT A HIGH RPM ALL BY ITSELF, ALMOST CAUSING AN ACCIDENT. IT HAPPENS REGULARLY (ABOUT 2 TIMES A WEEK) BUT PROBLEM CANNOT BE RECREATED IN DEMAND. THE CAR HAS THE 6.2L MOTOR AND 10 SPEED TRANSMISSION. THIS DEFECT WILL END UP HURTING OR KILLING SOMEONE. MY WIFE STILL DRIVES AROUND THIS BRAND NEW VEHICLE, BUT I'M SCARED TO LET HER CONTINUE DRIVING IT.
Mfg Campaign: 11267793
Recall Date: Oct 10, 2019
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2019 GMC YUKON XL. WHILE DRIVING APPROXIMATELY 70 MPH, THE BRAKES LOST POWER WITHOUT WARNING. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND WAS TURNED OFF. THE CONTACT STATED THAT SMOKE WAS POURING OUT FROM UNDER THE HOOD. THE POLICE WERE CALLED, BUT THE CONTACT WAS UNSURE IF A REPORT WAS FILED. THERE WERE NO FLAMES. THE VEHICLE WAS TOWED TO BOB HUFF CHEVROLET BUICK GMC (888-581-8957, LOCATED AT 925 E MAIN ST, WYTHEVILLE, VA 24382) WHERE IT WAS DIAGNOSED THAT THE BRAKE LINES WERE CUT. THE BRAKE LINES WERE REPLACED, BUT THE FAILURE RECURRED TWENTY DAYS LATER WHILE THE CONTACT WAS DRIVING OUT OF HER GARAGE. THE VEHICLE WAS TOWED BACK TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE LINES WERE CUT AGAIN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE CASE WAS REFERRED TO A SENIOR ADVISER. THE CONTACT WAS NOT CALLED BACK. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000.
Corrective Action:
TL* THE CONTACT OWNS A 2019 GMC YUKON XL. WHILE DRIVING APPROXIMATELY 70 MPH, THE BRAKES LOST POWER WITHOUT WARNING. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND WAS TURNED OFF. THE CONTACT STATED THAT SMOKE WAS POURING OUT FROM UNDER THE HOOD. THE POLICE WERE CALLED, BUT THE CONTACT WAS UNSURE IF A REPORT WAS FILED. THERE WERE NO FLAMES. THE VEHICLE WAS TOWED TO BOB HUFF CHEVROLET BUICK GMC (888-581-8957, LOCATED AT 925 E MAIN ST, WYTHEVILLE, VA 24382) WHERE IT WAS DIAGNOSED THAT THE BRAKE LINES WERE CUT. THE BRAKE LINES WERE REPLACED, BUT THE FAILURE RECURRED TWENTY DAYS LATER WHILE THE CONTACT WAS DRIVING OUT OF HER GARAGE. THE VEHICLE WAS TOWED BACK TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE LINES WERE CUT AGAIN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE CASE WAS REFERRED TO A SENIOR ADVISER. THE CONTACT WAS NOT CALLED BACK. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000.
Additional Notes:
TL* THE CONTACT OWNS A 2019 GMC YUKON XL. WHILE DRIVING APPROXIMATELY 70 MPH, THE BRAKES LOST POWER WITHOUT WARNING. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND WAS TURNED OFF. THE CONTACT STATED THAT SMOKE WAS POURING OUT FROM UNDER THE HOOD. THE POLICE WERE CALLED, BUT THE CONTACT WAS UNSURE IF A REPORT WAS FILED. THERE WERE NO FLAMES. THE VEHICLE WAS TOWED TO BOB HUFF CHEVROLET BUICK GMC (888-581-8957, LOCATED AT 925 E MAIN ST, WYTHEVILLE, VA 24382) WHERE IT WAS DIAGNOSED THAT THE BRAKE LINES WERE CUT. THE BRAKE LINES WERE REPLACED, BUT THE FAILURE RECURRED TWENTY DAYS LATER WHILE THE CONTACT WAS DRIVING OUT OF HER GARAGE. THE VEHICLE WAS TOWED BACK TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE LINES WERE CUT AGAIN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE CASE WAS REFERRED TO A SENIOR ADVISER. THE CONTACT WAS NOT CALLED BACK. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000.
Mfg Campaign: 11258054
Recall Date: Sep 25, 2019
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
Recent Articles
Jeep Grand Cherokee Head Restraint Problem
Chrysler (FCA US, LLC) has announced a safety issue affecting certain 2023–2024 Jeep Grand Ch ...
Aug 1, 2025Fuel Injector Problem: 2021-2024 Ford Bronco Sport and 2020-2022 Ford Escape
If you own a 2021-2024 Ford Bronco Sport or 2020-2022 Ford Escape equipped with a 1.5L Dragon GTDI e ...
Jul 28, 2025Airbag Problem Affects 2022-2025 Chrysler Pacifica and Voyager Vehicles
If you own a Chrysler Pacifica or Voyager, your vehicle may be equipped with defective side curtain ...
Jul 24, 2025