Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202313440
Recall Date: Oct 29, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain Chevrolet Equinox and GMC Terrain vehicles. The rear-right seat may have insufficient welds on the head-restraint bracket.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192209550
Recall Date: Mar 7, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Equinox, Impala, Cruze, Volt and Bolt EV vehicles, GMC Terrain vehicles, Buick Lacrosse and Regal vehicles, Cadillac XTS and XTS Professional vehicles and 2018 Chevrolet Malibu vehicles. The rear brake caliper pistons may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18279
Recall Date: Aug 30, 2018
Consumer Complaints
222 ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Engine overheating, cooling system contaminated with engine oil. Originally brought to dealership [Crown Buick GMC - 2121 Clearview Pkwy, Metairie, LA 70001 - (504) 302-8979] November 27, 2023. However, they were unable to identify the problem. Since the engine continued to overheat, brought the vehicle to an independent mechanic [EFI Services, Inc. - 5720 Heebe St., Harahan, LA 70123 - (504) 734-8200] January 25, 2024. They shared Service Bulletin 22-NA-240 and said it should be covered under powertrain warranty. Brought it back to the dealership [Crown Buick GMC] January 19, 2024. They informed me Bulletin 22-NA-240 did not apply to the vehicle year (2019) was not included. They also informed me no work would be covered under warranty because it expired December 18, 2023. I continue to have to refill the coolant due to overheating, and oil is clearly present.
Corrective Action:
Engine overheating, cooling system contaminated with engine oil. Originally brought to dealership [Crown Buick GMC - 2121 Clearview Pkwy, Metairie, LA 70001 - (504) 302-8979] November 27, 2023. However, they were unable to identify the problem. Since the engine continued to overheat, brought the vehicle to an independent mechanic [EFI Services, Inc. - 5720 Heebe St., Harahan, LA 70123 - (504) 734-8200] January 25, 2024. They shared Service Bulletin 22-NA-240 and said it should be covered under powertrain warranty. Brought it back to the dealership [Crown Buick GMC] January 19, 2024. They informed me Bulletin 22-NA-240 did not apply to the vehicle year (2019) was not included. They also informed me no work would be covered under warranty because it expired December 18, 2023. I continue to have to refill the coolant due to overheating, and oil is clearly present.
Additional Notes:
Engine overheating, cooling system contaminated with engine oil. Originally brought to dealership [Crown Buick GMC - 2121 Clearview Pkwy, Metairie, LA 70001 - (504) 302-8979] November 27, 2023. However, they were unable to identify the problem. Since the engine continued to overheat, brought the vehicle to an independent mechanic [EFI Services, Inc. - 5720 Heebe St., Harahan, LA 70123 - (504) 734-8200] January 25, 2024. They shared Service Bulletin 22-NA-240 and said it should be covered under powertrain warranty. Brought it back to the dealership [Crown Buick GMC] January 19, 2024. They informed me Bulletin 22-NA-240 did not apply to the vehicle year (2019) was not included. They also informed me no work would be covered under warranty because it expired December 18, 2023. I continue to have to refill the coolant due to overheating, and oil is clearly present.
Mfg Campaign: 11595433
Recall Date: Jun 20, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2019 GMC Terrain. The contact stated while driving 30 MPH, the brake pedal was depressed, but the vehicle failed to stop immediately. The contact slammed on the brake pedal, and the vehicle came to a stop. The contact coasted the vehicle to the median. The vehicle was restarted and driven to the residence. Upon inspection, the contact noticed that the brake fluid was dark in color. The vehicle was taken to an independent mechanic, who diagnosed that the vacuum pump had failed and exploded in the camshaft. The vehicle was then towed to the dealer, where it was determined that the vacuum pump, camshaft, valve cover gasket, and water pump needed to be replaced, along with an oil change. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 120,000.
Corrective Action:
The contact owns a 2019 GMC Terrain. The contact stated while driving 30 MPH, the brake pedal was depressed, but the vehicle failed to stop immediately. The contact slammed on the brake pedal, and the vehicle came to a stop. The contact coasted the vehicle to the median. The vehicle was restarted and driven to the residence. Upon inspection, the contact noticed that the brake fluid was dark in color. The vehicle was taken to an independent mechanic, who diagnosed that the vacuum pump had failed and exploded in the camshaft. The vehicle was then towed to the dealer, where it was determined that the vacuum pump, camshaft, valve cover gasket, and water pump needed to be replaced, along with an oil change. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 120,000.
Additional Notes:
The contact owns a 2019 GMC Terrain. The contact stated while driving 30 MPH, the brake pedal was depressed, but the vehicle failed to stop immediately. The contact slammed on the brake pedal, and the vehicle came to a stop. The contact coasted the vehicle to the median. The vehicle was restarted and driven to the residence. Upon inspection, the contact noticed that the brake fluid was dark in color. The vehicle was taken to an independent mechanic, who diagnosed that the vacuum pump had failed and exploded in the camshaft. The vehicle was then towed to the dealer, where it was determined that the vacuum pump, camshaft, valve cover gasket, and water pump needed to be replaced, along with an oil change. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 120,000.
Mfg Campaign: 11589162
Recall Date: May 16, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Vaccumm pump failed and broke metal shavings off into engine resulting in “engine failure”. I was driving on the highway with my 6 year old child in back seat, car completely shut down and shot a “reduced engine power” message while on a busy on ramp heading onto highway. This created an extremely dangerous situation for myself and my child as many cars almost smashed into the vehicle. I’ve seen many other complaints of this happening, the same exact parts and issue happened to the Chevy Equinox which resulted in a recall but they have yet to recall the Terrain, which is having the exact same issue. I am a single mother, with 20k still on my loan. This mistake made by gmc has now costed me over 5,000$ out of pocket for something that is not my fault and completely out of my control. Even after all of the money poured into this repair, I still feel unsafe in my own vehicle as there is no guarantee this issue will not happen again. I’ve kept up on all oil changes and maintenance of my vehicle. The issue was confirmed by a GMC mechanic which cost 500$ out of pocket for diagnosis as well. I also had to spend 1000$ on a rental out of pocket because of this. I have seen many others complaints of the same issue happening to their GMC terrain and am appalled no recall has been discussed after the reaccuring issue. I should not be having to pay out of pocket for an issue GMC has yet to fix or issue a recall on. I had to miss days of work, and it really was a huge inconvenience. I do not feel safe in my own vehicle even after the repair, cause I have no guarantee this won’t just happen all over again.
Corrective Action:
Vaccumm pump failed and broke metal shavings off into engine resulting in “engine failure”. I was driving on the highway with my 6 year old child in back seat, car completely shut down and shot a “reduced engine power” message while on a busy on ramp heading onto highway. This created an extremely dangerous situation for myself and my child as many cars almost smashed into the vehicle. I’ve seen many other complaints of this happening, the same exact parts and issue happened to the Chevy Equinox which resulted in a recall but they have yet to recall the Terrain, which is having the exact same issue. I am a single mother, with 20k still on my loan. This mistake made by gmc has now costed me over 5,000$ out of pocket for something that is not my fault and completely out of my control. Even after all of the money poured into this repair, I still feel unsafe in my own vehicle as there is no guarantee this issue will not happen again. I’ve kept up on all oil changes and maintenance of my vehicle. The issue was confirmed by a GMC mechanic which cost 500$ out of pocket for diagnosis as well. I also had to spend 1000$ on a rental out of pocket because of this. I have seen many others complaints of the same issue happening to their GMC terrain and am appalled no recall has been discussed after the reaccuring issue. I should not be having to pay out of pocket for an issue GMC has yet to fix or issue a recall on. I had to miss days of work, and it really was a huge inconvenience. I do not feel safe in my own vehicle even after the repair, cause I have no guarantee this won’t just happen all over again.
Additional Notes:
Vaccumm pump failed and broke metal shavings off into engine resulting in “engine failure”. I was driving on the highway with my 6 year old child in back seat, car completely shut down and shot a “reduced engine power” message while on a busy on ramp heading onto highway. This created an extremely dangerous situation for myself and my child as many cars almost smashed into the vehicle. I’ve seen many other complaints of this happening, the same exact parts and issue happened to the Chevy Equinox which resulted in a recall but they have yet to recall the Terrain, which is having the exact same issue. I am a single mother, with 20k still on my loan. This mistake made by gmc has now costed me over 5,000$ out of pocket for something that is not my fault and completely out of my control. Even after all of the money poured into this repair, I still feel unsafe in my own vehicle as there is no guarantee this issue will not happen again. I’ve kept up on all oil changes and maintenance of my vehicle. The issue was confirmed by a GMC mechanic which cost 500$ out of pocket for diagnosis as well. I also had to spend 1000$ on a rental out of pocket because of this. I have seen many others complaints of the same issue happening to their GMC terrain and am appalled no recall has been discussed after the reaccuring issue. I should not be having to pay out of pocket for an issue GMC has yet to fix or issue a recall on. I had to miss days of work, and it really was a huge inconvenience. I do not feel safe in my own vehicle even after the repair, cause I have no guarantee this won’t just happen all over again.
Mfg Campaign: 11584435
Recall Date: Apr 22, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Vaccumm pump failed and broke metal shavings off into engine resulting in “engine failure”. I was driving on the highway with my 6 year old child in back seat, car completely shut down and shot a “reduced engine power” message while on a busy on ramp heading onto highway. This created an extremely dangerous situation for myself and my child as many cars almost smashed into the vehicle. I’ve seen many other complaints of this happening, the same exact parts and issue happened to the Chevy Equinox which resulted in a recall but they have yet to recall the Terrain, which is having the exact same issue. I am a single mother, with 20k still on my loan. This mistake made by gmc has now costed me over 5,000$ out of pocket for something that is not my fault and completely out of my control. Even after all of the money poured into this repair, I still feel unsafe in my own vehicle as there is no guarantee this issue will not happen again. I’ve kept up on all oil changes and maintenance of my vehicle. The issue was confirmed by a GMC mechanic which cost 500$ out of pocket for diagnosis as well. I also had to spend 1000$ on a rental out of pocket because of this. I have seen many others complaints of the same issue happening to their GMC terrain and am appalled no recall has been discussed after the reaccuring issue. I should not be having to pay out of pocket for an issue GMC has yet to fix or issue a recall on. I had to miss days of work, and it really was a huge inconvenience. I do not feel safe in my own vehicle even after the repair, cause I have no guarantee this won’t just happen all over again.
Corrective Action:
Vaccumm pump failed and broke metal shavings off into engine resulting in “engine failure”. I was driving on the highway with my 6 year old child in back seat, car completely shut down and shot a “reduced engine power” message while on a busy on ramp heading onto highway. This created an extremely dangerous situation for myself and my child as many cars almost smashed into the vehicle. I’ve seen many other complaints of this happening, the same exact parts and issue happened to the Chevy Equinox which resulted in a recall but they have yet to recall the Terrain, which is having the exact same issue. I am a single mother, with 20k still on my loan. This mistake made by gmc has now costed me over 5,000$ out of pocket for something that is not my fault and completely out of my control. Even after all of the money poured into this repair, I still feel unsafe in my own vehicle as there is no guarantee this issue will not happen again. I’ve kept up on all oil changes and maintenance of my vehicle. The issue was confirmed by a GMC mechanic which cost 500$ out of pocket for diagnosis as well. I also had to spend 1000$ on a rental out of pocket because of this. I have seen many others complaints of the same issue happening to their GMC terrain and am appalled no recall has been discussed after the reaccuring issue. I should not be having to pay out of pocket for an issue GMC has yet to fix or issue a recall on. I had to miss days of work, and it really was a huge inconvenience. I do not feel safe in my own vehicle even after the repair, cause I have no guarantee this won’t just happen all over again.
Additional Notes:
Vaccumm pump failed and broke metal shavings off into engine resulting in “engine failure”. I was driving on the highway with my 6 year old child in back seat, car completely shut down and shot a “reduced engine power” message while on a busy on ramp heading onto highway. This created an extremely dangerous situation for myself and my child as many cars almost smashed into the vehicle. I’ve seen many other complaints of this happening, the same exact parts and issue happened to the Chevy Equinox which resulted in a recall but they have yet to recall the Terrain, which is having the exact same issue. I am a single mother, with 20k still on my loan. This mistake made by gmc has now costed me over 5,000$ out of pocket for something that is not my fault and completely out of my control. Even after all of the money poured into this repair, I still feel unsafe in my own vehicle as there is no guarantee this issue will not happen again. I’ve kept up on all oil changes and maintenance of my vehicle. The issue was confirmed by a GMC mechanic which cost 500$ out of pocket for diagnosis as well. I also had to spend 1000$ on a rental out of pocket because of this. I have seen many others complaints of the same issue happening to their GMC terrain and am appalled no recall has been discussed after the reaccuring issue. I should not be having to pay out of pocket for an issue GMC has yet to fix or issue a recall on. I had to miss days of work, and it really was a huge inconvenience. I do not feel safe in my own vehicle even after the repair, cause I have no guarantee this won’t just happen all over again.
Mfg Campaign: 11584435
Recall Date: Apr 22, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
First the car started jerking while drive over 50mph, next day driving down the street and the car shut off, stating loss of power. I replaced the battery, it was giving battery low codes, only to get a certified mechanic say the timing chain was out. Just purchased the car in March 2022.
Corrective Action:
First the car started jerking while drive over 50mph, next day driving down the street and the car shut off, stating loss of power. I replaced the battery, it was giving battery low codes, only to get a certified mechanic say the timing chain was out. Just purchased the car in March 2022.
Additional Notes:
First the car started jerking while drive over 50mph, next day driving down the street and the car shut off, stating loss of power. I replaced the battery, it was giving battery low codes, only to get a certified mechanic say the timing chain was out. Just purchased the car in March 2022.
Mfg Campaign: 11584625
Recall Date: Apr 22, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I had just gotten off the highway and had gone less than a mile on a 35 mph road when the brakes acted like the antilock brakes came on for a brief second then the brake pedal became very hard to push. This resulted in me having a difficult time stopping the vehicle. The service brake light also came on.
Corrective Action:
I had just gotten off the highway and had gone less than a mile on a 35 mph road when the brakes acted like the antilock brakes came on for a brief second then the brake pedal became very hard to push. This resulted in me having a difficult time stopping the vehicle. The service brake light also came on.
Additional Notes:
I had just gotten off the highway and had gone less than a mile on a 35 mph road when the brakes acted like the antilock brakes came on for a brief second then the brake pedal became very hard to push. This resulted in me having a difficult time stopping the vehicle. The service brake light also came on.
Mfg Campaign: 11582751
Recall Date: Apr 13, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
While driving on 95, I lost all engine and power breaks with no warning. A message came up on my dash stating that I had lost engine power. Fortunately an exit was up ahead so I was able to get there and coast down the ramp. I attempted to make a right turn to get out of the way but ran out of momentum. Dealership stated my vacuum break pump failed and went into the cam shaft. They had to replace those and the solenoid actuator and value. They also conducted an oil change. I received it back yesterday, started the car today and the check engine light was on. They found more debris and replaced another point and said if the light comes on again it's the timing chains in the engine. I went out leave and the check engine light was on. They are now keeping it to repair the timing chains. I am fighting with GM to cover the expenses since I see this is an issue in previous models/years of GMC and Chevy vehicles.
Corrective Action:
While driving on 95, I lost all engine and power breaks with no warning. A message came up on my dash stating that I had lost engine power. Fortunately an exit was up ahead so I was able to get there and coast down the ramp. I attempted to make a right turn to get out of the way but ran out of momentum. Dealership stated my vacuum break pump failed and went into the cam shaft. They had to replace those and the solenoid actuator and value. They also conducted an oil change. I received it back yesterday, started the car today and the check engine light was on. They found more debris and replaced another point and said if the light comes on again it's the timing chains in the engine. I went out leave and the check engine light was on. They are now keeping it to repair the timing chains. I am fighting with GM to cover the expenses since I see this is an issue in previous models/years of GMC and Chevy vehicles.
Additional Notes:
While driving on 95, I lost all engine and power breaks with no warning. A message came up on my dash stating that I had lost engine power. Fortunately an exit was up ahead so I was able to get there and coast down the ramp. I attempted to make a right turn to get out of the way but ran out of momentum. Dealership stated my vacuum break pump failed and went into the cam shaft. They had to replace those and the solenoid actuator and value. They also conducted an oil change. I received it back yesterday, started the car today and the check engine light was on. They found more debris and replaced another point and said if the light comes on again it's the timing chains in the engine. I went out leave and the check engine light was on. They are now keeping it to repair the timing chains. I am fighting with GM to cover the expenses since I see this is an issue in previous models/years of GMC and Chevy vehicles.
Mfg Campaign: 11580083
Recall Date: Mar 29, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving on 95, I lost all engine and power breaks with no warning. A message came up on my dash stating that I had lost engine power. Fortunately an exit was up ahead so I was able to get there and coast down the ramp. I attempted to make a right turn to get out of the way but ran out of momentum. Dealership stated my vacuum break pump failed and went into the cam shaft. They had to replace those and the solenoid actuator and value. They also conducted an oil change. I received it back yesterday, started the car today and the check engine light was on. They found more debris and replaced another point and said if the light comes on again it's the timing chains in the engine. I went out leave and the check engine light was on. They are now keeping it to repair the timing chains. I am fighting with GM to cover the expenses since I see this is an issue in previous models/years of GMC and Chevy vehicles.
Corrective Action:
While driving on 95, I lost all engine and power breaks with no warning. A message came up on my dash stating that I had lost engine power. Fortunately an exit was up ahead so I was able to get there and coast down the ramp. I attempted to make a right turn to get out of the way but ran out of momentum. Dealership stated my vacuum break pump failed and went into the cam shaft. They had to replace those and the solenoid actuator and value. They also conducted an oil change. I received it back yesterday, started the car today and the check engine light was on. They found more debris and replaced another point and said if the light comes on again it's the timing chains in the engine. I went out leave and the check engine light was on. They are now keeping it to repair the timing chains. I am fighting with GM to cover the expenses since I see this is an issue in previous models/years of GMC and Chevy vehicles.
Additional Notes:
While driving on 95, I lost all engine and power breaks with no warning. A message came up on my dash stating that I had lost engine power. Fortunately an exit was up ahead so I was able to get there and coast down the ramp. I attempted to make a right turn to get out of the way but ran out of momentum. Dealership stated my vacuum break pump failed and went into the cam shaft. They had to replace those and the solenoid actuator and value. They also conducted an oil change. I received it back yesterday, started the car today and the check engine light was on. They found more debris and replaced another point and said if the light comes on again it's the timing chains in the engine. I went out leave and the check engine light was on. They are now keeping it to repair the timing chains. I am fighting with GM to cover the expenses since I see this is an issue in previous models/years of GMC and Chevy vehicles.
Mfg Campaign: 11580083
Recall Date: Mar 29, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
While driving on 95, I lost all engine and power breaks with no warning. A message came up on my dash stating that I had lost engine power. Fortunately an exit was up ahead so I was able to get there and coast down the ramp. I attempted to make a right turn to get out of the way but ran out of momentum. Dealership stated my vacuum break pump failed and went into the cam shaft. They had to replace those and the solenoid actuator and value. They also conducted an oil change. I received it back yesterday, started the car today and the check engine light was on. They found more debris and replaced another point and said if the light comes on again it's the timing chains in the engine. I went out leave and the check engine light was on. They are now keeping it to repair the timing chains. I am fighting with GM to cover the expenses since I see this is an issue in previous models/years of GMC and Chevy vehicles.
Corrective Action:
While driving on 95, I lost all engine and power breaks with no warning. A message came up on my dash stating that I had lost engine power. Fortunately an exit was up ahead so I was able to get there and coast down the ramp. I attempted to make a right turn to get out of the way but ran out of momentum. Dealership stated my vacuum break pump failed and went into the cam shaft. They had to replace those and the solenoid actuator and value. They also conducted an oil change. I received it back yesterday, started the car today and the check engine light was on. They found more debris and replaced another point and said if the light comes on again it's the timing chains in the engine. I went out leave and the check engine light was on. They are now keeping it to repair the timing chains. I am fighting with GM to cover the expenses since I see this is an issue in previous models/years of GMC and Chevy vehicles.
Additional Notes:
While driving on 95, I lost all engine and power breaks with no warning. A message came up on my dash stating that I had lost engine power. Fortunately an exit was up ahead so I was able to get there and coast down the ramp. I attempted to make a right turn to get out of the way but ran out of momentum. Dealership stated my vacuum break pump failed and went into the cam shaft. They had to replace those and the solenoid actuator and value. They also conducted an oil change. I received it back yesterday, started the car today and the check engine light was on. They found more debris and replaced another point and said if the light comes on again it's the timing chains in the engine. I went out leave and the check engine light was on. They are now keeping it to repair the timing chains. I am fighting with GM to cover the expenses since I see this is an issue in previous models/years of GMC and Chevy vehicles.
Mfg Campaign: 11580083
Recall Date: Mar 29, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Brakes got hard all of a sudden locked up, almost hit another car, front collision warning keeps going off and automatically hitting brakes with no one in front of me. I’ve read it could vacuum brake pump failure. Please recall this as many people have kids and could hurt them.
Corrective Action:
Brakes got hard all of a sudden locked up, almost hit another car, front collision warning keeps going off and automatically hitting brakes with no one in front of me. I’ve read it could vacuum brake pump failure. Please recall this as many people have kids and could hurt them.
Additional Notes:
Brakes got hard all of a sudden locked up, almost hit another car, front collision warning keeps going off and automatically hitting brakes with no one in front of me. I’ve read it could vacuum brake pump failure. Please recall this as many people have kids and could hurt them.
Mfg Campaign: 11572976
Recall Date: Feb 20, 2024
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Brakes got hard all of a sudden locked up, almost hit another car, front collision warning keeps going off and automatically hitting brakes with no one in front of me. I’ve read it could vacuum brake pump failure. Please recall this as many people have kids and could hurt them.
Corrective Action:
Brakes got hard all of a sudden locked up, almost hit another car, front collision warning keeps going off and automatically hitting brakes with no one in front of me. I’ve read it could vacuum brake pump failure. Please recall this as many people have kids and could hurt them.
Additional Notes:
Brakes got hard all of a sudden locked up, almost hit another car, front collision warning keeps going off and automatically hitting brakes with no one in front of me. I’ve read it could vacuum brake pump failure. Please recall this as many people have kids and could hurt them.
Mfg Campaign: 11572976
Recall Date: Feb 20, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
jerking at times while driving.
Corrective Action:
jerking at times while driving.
Additional Notes:
jerking at times while driving.
Mfg Campaign: 11561795
Recall Date: Dec 25, 2023
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
It began with showing "Service Brake Assist" for about 2 weeks + then on Dec 18th 2023 around 10:30 as my fiancé was stopped at a stoplight and all of sudden when the light turned green she attempted to continue forward as traffic started to move only to stall stalled out before any movement could be achieve the battery was reading severely depleted and the vehicle would not function at all she was stuck in Drive and could not put the vehicle in neutral or even park to even try to restart the vehicle, she could not even turn the steering wheel, roll down the windows, open the door, or anything. the only thing she was able to accomplish was opening the hood so an officer that had arrived at this time could give her a jump, The officer also proceeded to leave the negative cable on the battery terminal and disconnected the Positive cable from the battery terminal which would have indicated a bad starter or depleted battery when the positive cable had been removed, which was not the case. she continued to where her appointment was and that is where i met her and took over vehicle to transport it home, driving with hazards on. I arrived at the house with no incident. then at 4:45pm on the evening of 12/18/2023 while at the stoplight I had a similar issue occurred as i was going from a stationary position to a forward slowly accelerated speed gaining momentum where the vehicle wanted to stall out while i was stopped at a stoplight attempting to proceed forward. and then at around 10:20 pm while stopped at a stop sign a similar issue occurred as i was going from a stationary position to a forward slowly accelerated speed gaining momentum attempting to proceed forward. On Dec 19th 2023 around 10:00 am I test started the car by remote and it started up and then i turned it off, now it is showing that the battery is completely depleted at 1:26 pm
Corrective Action:
It began with showing "Service Brake Assist" for about 2 weeks + then on Dec 18th 2023 around 10:30 as my fiancé was stopped at a stoplight and all of sudden when the light turned green she attempted to continue forward as traffic started to move only to stall stalled out before any movement could be achieve the battery was reading severely depleted and the vehicle would not function at all she was stuck in Drive and could not put the vehicle in neutral or even park to even try to restart the vehicle, she could not even turn the steering wheel, roll down the windows, open the door, or anything. the only thing she was able to accomplish was opening the hood so an officer that had arrived at this time could give her a jump, The officer also proceeded to leave the negative cable on the battery terminal and disconnected the Positive cable from the battery terminal which would have indicated a bad starter or depleted battery when the positive cable had been removed, which was not the case. she continued to where her appointment was and that is where i met her and took over vehicle to transport it home, driving with hazards on. I arrived at the house with no incident. then at 4:45pm on the evening of 12/18/2023 while at the stoplight I had a similar issue occurred as i was going from a stationary position to a forward slowly accelerated speed gaining momentum where the vehicle wanted to stall out while i was stopped at a stoplight attempting to proceed forward. and then at around 10:20 pm while stopped at a stop sign a similar issue occurred as i was going from a stationary position to a forward slowly accelerated speed gaining momentum attempting to proceed forward. On Dec 19th 2023 around 10:00 am I test started the car by remote and it started up and then i turned it off, now it is showing that the battery is completely depleted at 1:26 pm
Additional Notes:
It began with showing "Service Brake Assist" for about 2 weeks + then on Dec 18th 2023 around 10:30 as my fiancé was stopped at a stoplight and all of sudden when the light turned green she attempted to continue forward as traffic started to move only to stall stalled out before any movement could be achieve the battery was reading severely depleted and the vehicle would not function at all she was stuck in Drive and could not put the vehicle in neutral or even park to even try to restart the vehicle, she could not even turn the steering wheel, roll down the windows, open the door, or anything. the only thing she was able to accomplish was opening the hood so an officer that had arrived at this time could give her a jump, The officer also proceeded to leave the negative cable on the battery terminal and disconnected the Positive cable from the battery terminal which would have indicated a bad starter or depleted battery when the positive cable had been removed, which was not the case. she continued to where her appointment was and that is where i met her and took over vehicle to transport it home, driving with hazards on. I arrived at the house with no incident. then at 4:45pm on the evening of 12/18/2023 while at the stoplight I had a similar issue occurred as i was going from a stationary position to a forward slowly accelerated speed gaining momentum where the vehicle wanted to stall out while i was stopped at a stoplight attempting to proceed forward. and then at around 10:20 pm while stopped at a stop sign a similar issue occurred as i was going from a stationary position to a forward slowly accelerated speed gaining momentum attempting to proceed forward. On Dec 19th 2023 around 10:00 am I test started the car by remote and it started up and then i turned it off, now it is showing that the battery is completely depleted at 1:26 pm
Mfg Campaign: 11560928
Recall Date: Dec 19, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
It began with showing "Service Brake Assist" for about 2 weeks + then on Dec 18th 2023 around 10:30 as my fiancé was stopped at a stoplight and all of sudden when the light turned green she attempted to continue forward as traffic started to move only to stall stalled out before any movement could be achieve the battery was reading severely depleted and the vehicle would not function at all she was stuck in Drive and could not put the vehicle in neutral or even park to even try to restart the vehicle, she could not even turn the steering wheel, roll down the windows, open the door, or anything. the only thing she was able to accomplish was opening the hood so an officer that had arrived at this time could give her a jump, The officer also proceeded to leave the negative cable on the battery terminal and disconnected the Positive cable from the battery terminal which would have indicated a bad starter or depleted battery when the positive cable had been removed, which was not the case. she continued to where her appointment was and that is where i met her and took over vehicle to transport it home, driving with hazards on. I arrived at the house with no incident. then at 4:45pm on the evening of 12/18/2023 while at the stoplight I had a similar issue occurred as i was going from a stationary position to a forward slowly accelerated speed gaining momentum where the vehicle wanted to stall out while i was stopped at a stoplight attempting to proceed forward. and then at around 10:20 pm while stopped at a stop sign a similar issue occurred as i was going from a stationary position to a forward slowly accelerated speed gaining momentum attempting to proceed forward. On Dec 19th 2023 around 10:00 am I test started the car by remote and it started up and then i turned it off, now it is showing that the battery is completely depleted at 1:26 pm
Corrective Action:
It began with showing "Service Brake Assist" for about 2 weeks + then on Dec 18th 2023 around 10:30 as my fiancé was stopped at a stoplight and all of sudden when the light turned green she attempted to continue forward as traffic started to move only to stall stalled out before any movement could be achieve the battery was reading severely depleted and the vehicle would not function at all she was stuck in Drive and could not put the vehicle in neutral or even park to even try to restart the vehicle, she could not even turn the steering wheel, roll down the windows, open the door, or anything. the only thing she was able to accomplish was opening the hood so an officer that had arrived at this time could give her a jump, The officer also proceeded to leave the negative cable on the battery terminal and disconnected the Positive cable from the battery terminal which would have indicated a bad starter or depleted battery when the positive cable had been removed, which was not the case. she continued to where her appointment was and that is where i met her and took over vehicle to transport it home, driving with hazards on. I arrived at the house with no incident. then at 4:45pm on the evening of 12/18/2023 while at the stoplight I had a similar issue occurred as i was going from a stationary position to a forward slowly accelerated speed gaining momentum where the vehicle wanted to stall out while i was stopped at a stoplight attempting to proceed forward. and then at around 10:20 pm while stopped at a stop sign a similar issue occurred as i was going from a stationary position to a forward slowly accelerated speed gaining momentum attempting to proceed forward. On Dec 19th 2023 around 10:00 am I test started the car by remote and it started up and then i turned it off, now it is showing that the battery is completely depleted at 1:26 pm
Additional Notes:
It began with showing "Service Brake Assist" for about 2 weeks + then on Dec 18th 2023 around 10:30 as my fiancé was stopped at a stoplight and all of sudden when the light turned green she attempted to continue forward as traffic started to move only to stall stalled out before any movement could be achieve the battery was reading severely depleted and the vehicle would not function at all she was stuck in Drive and could not put the vehicle in neutral or even park to even try to restart the vehicle, she could not even turn the steering wheel, roll down the windows, open the door, or anything. the only thing she was able to accomplish was opening the hood so an officer that had arrived at this time could give her a jump, The officer also proceeded to leave the negative cable on the battery terminal and disconnected the Positive cable from the battery terminal which would have indicated a bad starter or depleted battery when the positive cable had been removed, which was not the case. she continued to where her appointment was and that is where i met her and took over vehicle to transport it home, driving with hazards on. I arrived at the house with no incident. then at 4:45pm on the evening of 12/18/2023 while at the stoplight I had a similar issue occurred as i was going from a stationary position to a forward slowly accelerated speed gaining momentum where the vehicle wanted to stall out while i was stopped at a stoplight attempting to proceed forward. and then at around 10:20 pm while stopped at a stop sign a similar issue occurred as i was going from a stationary position to a forward slowly accelerated speed gaining momentum attempting to proceed forward. On Dec 19th 2023 around 10:00 am I test started the car by remote and it started up and then i turned it off, now it is showing that the battery is completely depleted at 1:26 pm
Mfg Campaign: 11560928
Recall Date: Dec 19, 2023
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
It began with showing "Service Brake Assist" for about 2 weeks + then on Dec 18th 2023 around 10:30 as my fiancé was stopped at a stoplight and all of sudden when the light turned green she attempted to continue forward as traffic started to move only to stall stalled out before any movement could be achieve the battery was reading severely depleted and the vehicle would not function at all she was stuck in Drive and could not put the vehicle in neutral or even park to even try to restart the vehicle, she could not even turn the steering wheel, roll down the windows, open the door, or anything. the only thing she was able to accomplish was opening the hood so an officer that had arrived at this time could give her a jump, The officer also proceeded to leave the negative cable on the battery terminal and disconnected the Positive cable from the battery terminal which would have indicated a bad starter or depleted battery when the positive cable had been removed, which was not the case. she continued to where her appointment was and that is where i met her and took over vehicle to transport it home, driving with hazards on. I arrived at the house with no incident. then at 4:45pm on the evening of 12/18/2023 while at the stoplight I had a similar issue occurred as i was going from a stationary position to a forward slowly accelerated speed gaining momentum where the vehicle wanted to stall out while i was stopped at a stoplight attempting to proceed forward. and then at around 10:20 pm while stopped at a stop sign a similar issue occurred as i was going from a stationary position to a forward slowly accelerated speed gaining momentum attempting to proceed forward. On Dec 19th 2023 around 10:00 am I test started the car by remote and it started up and then i turned it off, now it is showing that the battery is completely depleted at 1:26 pm
Corrective Action:
It began with showing "Service Brake Assist" for about 2 weeks + then on Dec 18th 2023 around 10:30 as my fiancé was stopped at a stoplight and all of sudden when the light turned green she attempted to continue forward as traffic started to move only to stall stalled out before any movement could be achieve the battery was reading severely depleted and the vehicle would not function at all she was stuck in Drive and could not put the vehicle in neutral or even park to even try to restart the vehicle, she could not even turn the steering wheel, roll down the windows, open the door, or anything. the only thing she was able to accomplish was opening the hood so an officer that had arrived at this time could give her a jump, The officer also proceeded to leave the negative cable on the battery terminal and disconnected the Positive cable from the battery terminal which would have indicated a bad starter or depleted battery when the positive cable had been removed, which was not the case. she continued to where her appointment was and that is where i met her and took over vehicle to transport it home, driving with hazards on. I arrived at the house with no incident. then at 4:45pm on the evening of 12/18/2023 while at the stoplight I had a similar issue occurred as i was going from a stationary position to a forward slowly accelerated speed gaining momentum where the vehicle wanted to stall out while i was stopped at a stoplight attempting to proceed forward. and then at around 10:20 pm while stopped at a stop sign a similar issue occurred as i was going from a stationary position to a forward slowly accelerated speed gaining momentum attempting to proceed forward. On Dec 19th 2023 around 10:00 am I test started the car by remote and it started up and then i turned it off, now it is showing that the battery is completely depleted at 1:26 pm
Additional Notes:
It began with showing "Service Brake Assist" for about 2 weeks + then on Dec 18th 2023 around 10:30 as my fiancé was stopped at a stoplight and all of sudden when the light turned green she attempted to continue forward as traffic started to move only to stall stalled out before any movement could be achieve the battery was reading severely depleted and the vehicle would not function at all she was stuck in Drive and could not put the vehicle in neutral or even park to even try to restart the vehicle, she could not even turn the steering wheel, roll down the windows, open the door, or anything. the only thing she was able to accomplish was opening the hood so an officer that had arrived at this time could give her a jump, The officer also proceeded to leave the negative cable on the battery terminal and disconnected the Positive cable from the battery terminal which would have indicated a bad starter or depleted battery when the positive cable had been removed, which was not the case. she continued to where her appointment was and that is where i met her and took over vehicle to transport it home, driving with hazards on. I arrived at the house with no incident. then at 4:45pm on the evening of 12/18/2023 while at the stoplight I had a similar issue occurred as i was going from a stationary position to a forward slowly accelerated speed gaining momentum where the vehicle wanted to stall out while i was stopped at a stoplight attempting to proceed forward. and then at around 10:20 pm while stopped at a stop sign a similar issue occurred as i was going from a stationary position to a forward slowly accelerated speed gaining momentum attempting to proceed forward. On Dec 19th 2023 around 10:00 am I test started the car by remote and it started up and then i turned it off, now it is showing that the battery is completely depleted at 1:26 pm
Mfg Campaign: 11560928
Recall Date: Dec 19, 2023
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
For the third time, the brake booster has failed on our GMC Terrain. We had the first replaced with an OEM part. That booster failed after 2 weeks. A second OEM brake booster was installed. That one lasted about a year until it failed as well. This time we were traveling down the interstate and interstate speeds. There were no indications of an issue until trying to slow down when attempting to exit the interstate. Luckily it was a long ramp and there was not much traffic as I had to push extremely hard to slow down the vehicle. Knowing immediately what had happened, we noticed a GMC dealership was just down the road and safely made it. We left the vehicle at the dealership and rented a car to continue our vacation. We are now being told that not only did the brake booster fail, but the components entered the engine and caused major damage. The suggested repair is a full engine replacement. This is unacceptable for an issue that GMC has know about and has had recalls for on other years of their vehicles. Not only could my family have been severely injured, or worse, we are not financially able to repair the vehicle.
Corrective Action:
For the third time, the brake booster has failed on our GMC Terrain. We had the first replaced with an OEM part. That booster failed after 2 weeks. A second OEM brake booster was installed. That one lasted about a year until it failed as well. This time we were traveling down the interstate and interstate speeds. There were no indications of an issue until trying to slow down when attempting to exit the interstate. Luckily it was a long ramp and there was not much traffic as I had to push extremely hard to slow down the vehicle. Knowing immediately what had happened, we noticed a GMC dealership was just down the road and safely made it. We left the vehicle at the dealership and rented a car to continue our vacation. We are now being told that not only did the brake booster fail, but the components entered the engine and caused major damage. The suggested repair is a full engine replacement. This is unacceptable for an issue that GMC has know about and has had recalls for on other years of their vehicles. Not only could my family have been severely injured, or worse, we are not financially able to repair the vehicle.
Additional Notes:
For the third time, the brake booster has failed on our GMC Terrain. We had the first replaced with an OEM part. That booster failed after 2 weeks. A second OEM brake booster was installed. That one lasted about a year until it failed as well. This time we were traveling down the interstate and interstate speeds. There were no indications of an issue until trying to slow down when attempting to exit the interstate. Luckily it was a long ramp and there was not much traffic as I had to push extremely hard to slow down the vehicle. Knowing immediately what had happened, we noticed a GMC dealership was just down the road and safely made it. We left the vehicle at the dealership and rented a car to continue our vacation. We are now being told that not only did the brake booster fail, but the components entered the engine and caused major damage. The suggested repair is a full engine replacement. This is unacceptable for an issue that GMC has know about and has had recalls for on other years of their vehicles. Not only could my family have been severely injured, or worse, we are not financially able to repair the vehicle.
Mfg Campaign: 11557605
Recall Date: Nov 30, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
For the third time, the brake booster has failed on our GMC Terrain. We had the first replaced with an OEM part. That booster failed after 2 weeks. A second OEM brake booster was installed. That one lasted about a year until it failed as well. This time we were traveling down the interstate and interstate speeds. There were no indications of an issue until trying to slow down when attempting to exit the interstate. Luckily it was a long ramp and there was not much traffic as I had to push extremely hard to slow down the vehicle. Knowing immediately what had happened, we noticed a GMC dealership was just down the road and safely made it. We left the vehicle at the dealership and rented a car to continue our vacation. We are now being told that not only did the brake booster fail, but the components entered the engine and caused major damage. The suggested repair is a full engine replacement. This is unacceptable for an issue that GMC has know about and has had recalls for on other years of their vehicles. Not only could my family have been severely injured, or worse, we are not financially able to repair the vehicle.
Corrective Action:
For the third time, the brake booster has failed on our GMC Terrain. We had the first replaced with an OEM part. That booster failed after 2 weeks. A second OEM brake booster was installed. That one lasted about a year until it failed as well. This time we were traveling down the interstate and interstate speeds. There were no indications of an issue until trying to slow down when attempting to exit the interstate. Luckily it was a long ramp and there was not much traffic as I had to push extremely hard to slow down the vehicle. Knowing immediately what had happened, we noticed a GMC dealership was just down the road and safely made it. We left the vehicle at the dealership and rented a car to continue our vacation. We are now being told that not only did the brake booster fail, but the components entered the engine and caused major damage. The suggested repair is a full engine replacement. This is unacceptable for an issue that GMC has know about and has had recalls for on other years of their vehicles. Not only could my family have been severely injured, or worse, we are not financially able to repair the vehicle.
Additional Notes:
For the third time, the brake booster has failed on our GMC Terrain. We had the first replaced with an OEM part. That booster failed after 2 weeks. A second OEM brake booster was installed. That one lasted about a year until it failed as well. This time we were traveling down the interstate and interstate speeds. There were no indications of an issue until trying to slow down when attempting to exit the interstate. Luckily it was a long ramp and there was not much traffic as I had to push extremely hard to slow down the vehicle. Knowing immediately what had happened, we noticed a GMC dealership was just down the road and safely made it. We left the vehicle at the dealership and rented a car to continue our vacation. We are now being told that not only did the brake booster fail, but the components entered the engine and caused major damage. The suggested repair is a full engine replacement. This is unacceptable for an issue that GMC has know about and has had recalls for on other years of their vehicles. Not only could my family have been severely injured, or worse, we are not financially able to repair the vehicle.
Mfg Campaign: 11557605
Recall Date: Nov 30, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
My 2019 gmc terrain, vaccum pump failed at about 45000 miles, was driving on the highway and brakes were hard to stop, almost crashed. About 52000 miles, vacuum pump failed again, also while driving on the highway. Brakes were hard to stop, again almost causing me to crash. 69000 miles again vacuum pump failed while driving on the highway, again almost causing me to crash. All times pump was replaced under warranty and now this has caused my engine to fail. i was denied factory warranty, pre certified and extended warranty. Now im stuck with a car with with three years left to pay on it
Corrective Action:
My 2019 gmc terrain, vaccum pump failed at about 45000 miles, was driving on the highway and brakes were hard to stop, almost crashed. About 52000 miles, vacuum pump failed again, also while driving on the highway. Brakes were hard to stop, again almost causing me to crash. 69000 miles again vacuum pump failed while driving on the highway, again almost causing me to crash. All times pump was replaced under warranty and now this has caused my engine to fail. i was denied factory warranty, pre certified and extended warranty. Now im stuck with a car with with three years left to pay on it
Additional Notes:
My 2019 gmc terrain, vaccum pump failed at about 45000 miles, was driving on the highway and brakes were hard to stop, almost crashed. About 52000 miles, vacuum pump failed again, also while driving on the highway. Brakes were hard to stop, again almost causing me to crash. 69000 miles again vacuum pump failed while driving on the highway, again almost causing me to crash. All times pump was replaced under warranty and now this has caused my engine to fail. i was denied factory warranty, pre certified and extended warranty. Now im stuck with a car with with three years left to pay on it
Mfg Campaign: 11556223
Recall Date: Nov 21, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
My 2019 gmc terrain, vaccum pump failed at about 45000 miles, was driving on the highway and brakes were hard to stop, almost crashed. About 52000 miles, vacuum pump failed again, also while driving on the highway. Brakes were hard to stop, again almost causing me to crash. 69000 miles again vacuum pump failed while driving on the highway, again almost causing me to crash. All times pump was replaced under warranty and now this has caused my engine to fail. i was denied factory warranty, pre certified and extended warranty. Now im stuck with a car with with three years left to pay on it
Corrective Action:
My 2019 gmc terrain, vaccum pump failed at about 45000 miles, was driving on the highway and brakes were hard to stop, almost crashed. About 52000 miles, vacuum pump failed again, also while driving on the highway. Brakes were hard to stop, again almost causing me to crash. 69000 miles again vacuum pump failed while driving on the highway, again almost causing me to crash. All times pump was replaced under warranty and now this has caused my engine to fail. i was denied factory warranty, pre certified and extended warranty. Now im stuck with a car with with three years left to pay on it
Additional Notes:
My 2019 gmc terrain, vaccum pump failed at about 45000 miles, was driving on the highway and brakes were hard to stop, almost crashed. About 52000 miles, vacuum pump failed again, also while driving on the highway. Brakes were hard to stop, again almost causing me to crash. 69000 miles again vacuum pump failed while driving on the highway, again almost causing me to crash. All times pump was replaced under warranty and now this has caused my engine to fail. i was denied factory warranty, pre certified and extended warranty. Now im stuck with a car with with three years left to pay on it
Mfg Campaign: 11556223
Recall Date: Nov 21, 2023
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
My 2019 gmc terrain, vaccum pump failed at about 45000 miles, was driving on the highway and brakes were hard to stop, almost crashed. About 52000 miles, vacuum pump failed again, also while driving on the highway. Brakes were hard to stop, again almost causing me to crash. 69000 miles again vacuum pump failed while driving on the highway, again almost causing me to crash. All times pump was replaced under warranty and now this has caused my engine to fail. i was denied factory warranty, pre certified and extended warranty. Now im stuck with a car with with three years left to pay on it
Corrective Action:
My 2019 gmc terrain, vaccum pump failed at about 45000 miles, was driving on the highway and brakes were hard to stop, almost crashed. About 52000 miles, vacuum pump failed again, also while driving on the highway. Brakes were hard to stop, again almost causing me to crash. 69000 miles again vacuum pump failed while driving on the highway, again almost causing me to crash. All times pump was replaced under warranty and now this has caused my engine to fail. i was denied factory warranty, pre certified and extended warranty. Now im stuck with a car with with three years left to pay on it
Additional Notes:
My 2019 gmc terrain, vaccum pump failed at about 45000 miles, was driving on the highway and brakes were hard to stop, almost crashed. About 52000 miles, vacuum pump failed again, also while driving on the highway. Brakes were hard to stop, again almost causing me to crash. 69000 miles again vacuum pump failed while driving on the highway, again almost causing me to crash. All times pump was replaced under warranty and now this has caused my engine to fail. i was denied factory warranty, pre certified and extended warranty. Now im stuck with a car with with three years left to pay on it
Mfg Campaign: 11556223
Recall Date: Nov 21, 2023
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Focus: Lemon Law, Personal Injury
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