Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202313440
Recall Date: Oct 29, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Equinox, Impala, Cruze, Volt and Bolt EV vehicles, GMC Terrain vehicles, Buick Lacrosse and Regal vehicles, Cadillac XTS and XTS Professional vehicles and 2018 Chevrolet Malibu vehicles. The rear brake caliper pistons may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18279
Recall Date: Aug 30, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2018 GMC Canyon, 2016-2017 Buick Envision, 2016-2018 Chevrolet Colorado and Malibu, 2017-2018 GMC Acadia, 2018 Buick LaCrosse, Cadillac ATS, Chevrolet Equinox, and GMC Terrain vehicles. The high pressure fuel pump may detach from its mounting flange, possibly resulting in the pump damaging the high pressure fuel line.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18188 18268
Recall Date: May 31, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018 GMC Terrain vehicles. The sensing diagnostic module (SDM) that senses a crash and deploys the necessary air bags may not power down correctly when the vehicle is shut off, causing it to be inoperative when the vehicle is restarted.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18179
Recall Date: May 24, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018 Chevrolet Equinox and GMC Terrain vehicles and 2017-2018 GMC Acadia vehicles. The right front intermediate driveshaft may fracture and separate while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17329
Recall Date: Aug 22, 2017
Consumer Complaints
283 ComplaintsGeneral Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was driving out of town (2 hrs from home) with my 2 small children and my mother, when I tried to slow to come to a stop my breaks did not work and I almost rear ended someone. It was sudden, there were no signs that my breaks were going to mess up. When I tried to look up recalls, there were none for my vehicle BUT there were MANY statements of people who drove gmc or gm vehicles that had the same issue with the vacuum boost for the brakes around 50k miles where the breaks just quit or were hard to use. It seems to be a common issue and is VERY unsafe. I cannot afford to fix the issue and I don't feel as though I should have to if other terrains have been recalled, except mine which I do not understand.
Corrective Action:
I was driving out of town (2 hrs from home) with my 2 small children and my mother, when I tried to slow to come to a stop my breaks did not work and I almost rear ended someone. It was sudden, there were no signs that my breaks were going to mess up. When I tried to look up recalls, there were none for my vehicle BUT there were MANY statements of people who drove gmc or gm vehicles that had the same issue with the vacuum boost for the brakes around 50k miles where the breaks just quit or were hard to use. It seems to be a common issue and is VERY unsafe. I cannot afford to fix the issue and I don't feel as though I should have to if other terrains have been recalled, except mine which I do not understand.
Additional Notes:
I was driving out of town (2 hrs from home) with my 2 small children and my mother, when I tried to slow to come to a stop my breaks did not work and I almost rear ended someone. It was sudden, there were no signs that my breaks were going to mess up. When I tried to look up recalls, there were none for my vehicle BUT there were MANY statements of people who drove gmc or gm vehicles that had the same issue with the vacuum boost for the brakes around 50k miles where the breaks just quit or were hard to use. It seems to be a common issue and is VERY unsafe. I cannot afford to fix the issue and I don't feel as though I should have to if other terrains have been recalled, except mine which I do not understand.
Mfg Campaign: 11466812
Recall Date: May 31, 2022
General Motors, Llc
Defect Description:
AIR BAGS:SRS MALFUNCTION WARNING LAMP/LIGHT
Potential Consequences:
Started car in parking lot. Warning came on saying “service safety restraint system” and airbag illumination was on. Just notified salesman as I have only had this vehicle about 10 days. Bought it used. Unfortunately.
Corrective Action:
Started car in parking lot. Warning came on saying “service safety restraint system” and airbag illumination was on. Just notified salesman as I have only had this vehicle about 10 days. Bought it used. Unfortunately.
Additional Notes:
Started car in parking lot. Warning came on saying “service safety restraint system” and airbag illumination was on. Just notified salesman as I have only had this vehicle about 10 days. Bought it used. Unfortunately.
Mfg Campaign: 11463828
Recall Date: May 9, 2022
General Motors, Llc
Defect Description:
SEATS
Potential Consequences:
My driver seat does not raise or incline so it gives me like a visibility when I’m driving. The seat needs to be raised so I have more visibility on the road while I’m driving.
Corrective Action:
My driver seat does not raise or incline so it gives me like a visibility when I’m driving. The seat needs to be raised so I have more visibility on the road while I’m driving.
Additional Notes:
My driver seat does not raise or incline so it gives me like a visibility when I’m driving. The seat needs to be raised so I have more visibility on the road while I’m driving.
Mfg Campaign: 11462545
Recall Date: Apr 28, 2022
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
My driver seat does not raise or incline so it gives me like a visibility when I’m driving. The seat needs to be raised so I have more visibility on the road while I’m driving.
Corrective Action:
My driver seat does not raise or incline so it gives me like a visibility when I’m driving. The seat needs to be raised so I have more visibility on the road while I’m driving.
Additional Notes:
My driver seat does not raise or incline so it gives me like a visibility when I’m driving. The seat needs to be raised so I have more visibility on the road while I’m driving.
Mfg Campaign: 11462545
Recall Date: Apr 28, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
When you're sitting at idle in gear and go to accelerate the transmission will slip out of gear into neutral then into gear after the rpms climb. This happens alot. According to the dealership this is normal based on information from a bulletin from GMC.
Corrective Action:
When you're sitting at idle in gear and go to accelerate the transmission will slip out of gear into neutral then into gear after the rpms climb. This happens alot. According to the dealership this is normal based on information from a bulletin from GMC.
Additional Notes:
When you're sitting at idle in gear and go to accelerate the transmission will slip out of gear into neutral then into gear after the rpms climb. This happens alot. According to the dealership this is normal based on information from a bulletin from GMC.
Mfg Campaign: 11462183
Recall Date: Apr 26, 2022
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM:ADAS:BLINDSPOT:SENSORS
Potential Consequences:
Unknown
Corrective Action:
Unknown
Additional Notes:
Unknown
Mfg Campaign: 11461463
Recall Date: Apr 20, 2022
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
1. 2018 Terrain would not start in a parking lot. Remote was used after several attempts to start with push button failed, and after a slight hesitation , engine started. Vehicle was driven about 6 miles without incident. 2. Vehicle was driven about 10 miles the next day and start/stop engaged at a stop light but would not restart. After about 3 minutes of cycling throught the starting procedure, the vehicle started. Drove another 8 miles without incident. 3. Next morning, drove about 3 miles to intersection where start/stop engaged but would not restart. After about 30 minutes of cycling through starting procedure and an attempt to jump start was made the vehicle restarted. At this point, the vehicle was taken to Romain GMC for service. A new battery was installed and other related operations.After about 10-15 miles, the vehicle would not start. Remote was attempted but it would not start. After about an hour, vehicle started and was driven back to Romain avoiding the stop/ start engagement.
Corrective Action:
1. 2018 Terrain would not start in a parking lot. Remote was used after several attempts to start with push button failed, and after a slight hesitation , engine started. Vehicle was driven about 6 miles without incident. 2. Vehicle was driven about 10 miles the next day and start/stop engaged at a stop light but would not restart. After about 3 minutes of cycling throught the starting procedure, the vehicle started. Drove another 8 miles without incident. 3. Next morning, drove about 3 miles to intersection where start/stop engaged but would not restart. After about 30 minutes of cycling through starting procedure and an attempt to jump start was made the vehicle restarted. At this point, the vehicle was taken to Romain GMC for service. A new battery was installed and other related operations.After about 10-15 miles, the vehicle would not start. Remote was attempted but it would not start. After about an hour, vehicle started and was driven back to Romain avoiding the stop/ start engagement.
Additional Notes:
1. 2018 Terrain would not start in a parking lot. Remote was used after several attempts to start with push button failed, and after a slight hesitation , engine started. Vehicle was driven about 6 miles without incident. 2. Vehicle was driven about 10 miles the next day and start/stop engaged at a stop light but would not restart. After about 3 minutes of cycling throught the starting procedure, the vehicle started. Drove another 8 miles without incident. 3. Next morning, drove about 3 miles to intersection where start/stop engaged but would not restart. After about 30 minutes of cycling through starting procedure and an attempt to jump start was made the vehicle restarted. At this point, the vehicle was taken to Romain GMC for service. A new battery was installed and other related operations.After about 10-15 miles, the vehicle would not start. Remote was attempted but it would not start. After about an hour, vehicle started and was driven back to Romain avoiding the stop/ start engagement.
Mfg Campaign: 11460372
Recall Date: Apr 11, 2022
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
1. 2018 Terrain would not start in a parking lot. Remote was used after several attempts to start with push button failed, and after a slight hesitation , engine started. Vehicle was driven about 6 miles without incident. 2. Vehicle was driven about 10 miles the next day and start/stop engaged at a stop light but would not restart. After about 3 minutes of cycling throught the starting procedure, the vehicle started. Drove another 8 miles without incident. 3. Next morning, drove about 3 miles to intersection where start/stop engaged but would not restart. After about 30 minutes of cycling through starting procedure and an attempt to jump start was made the vehicle restarted. At this point, the vehicle was taken to Romain GMC for service. A new battery was installed and other related operations.After about 10-15 miles, the vehicle would not start. Remote was attempted but it would not start. After about an hour, vehicle started and was driven back to Romain avoiding the stop/ start engagement.
Corrective Action:
1. 2018 Terrain would not start in a parking lot. Remote was used after several attempts to start with push button failed, and after a slight hesitation , engine started. Vehicle was driven about 6 miles without incident. 2. Vehicle was driven about 10 miles the next day and start/stop engaged at a stop light but would not restart. After about 3 minutes of cycling throught the starting procedure, the vehicle started. Drove another 8 miles without incident. 3. Next morning, drove about 3 miles to intersection where start/stop engaged but would not restart. After about 30 minutes of cycling through starting procedure and an attempt to jump start was made the vehicle restarted. At this point, the vehicle was taken to Romain GMC for service. A new battery was installed and other related operations.After about 10-15 miles, the vehicle would not start. Remote was attempted but it would not start. After about an hour, vehicle started and was driven back to Romain avoiding the stop/ start engagement.
Additional Notes:
1. 2018 Terrain would not start in a parking lot. Remote was used after several attempts to start with push button failed, and after a slight hesitation , engine started. Vehicle was driven about 6 miles without incident. 2. Vehicle was driven about 10 miles the next day and start/stop engaged at a stop light but would not restart. After about 3 minutes of cycling throught the starting procedure, the vehicle started. Drove another 8 miles without incident. 3. Next morning, drove about 3 miles to intersection where start/stop engaged but would not restart. After about 30 minutes of cycling through starting procedure and an attempt to jump start was made the vehicle restarted. At this point, the vehicle was taken to Romain GMC for service. A new battery was installed and other related operations.After about 10-15 miles, the vehicle would not start. Remote was attempted but it would not start. After about an hour, vehicle started and was driven back to Romain avoiding the stop/ start engagement.
Mfg Campaign: 11460372
Recall Date: Apr 11, 2022
General Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
The contact owns a 2018 GMC Terrain. The contact stated that while driving, the seat belt restraint warning light illuminated continuously while the driver’s and passenger’s seat belts were fastened. The dealer was informed of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 21,700.
Corrective Action:
The contact owns a 2018 GMC Terrain. The contact stated that while driving, the seat belt restraint warning light illuminated continuously while the driver’s and passenger’s seat belts were fastened. The dealer was informed of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 21,700.
Additional Notes:
The contact owns a 2018 GMC Terrain. The contact stated that while driving, the seat belt restraint warning light illuminated continuously while the driver’s and passenger’s seat belts were fastened. The dealer was informed of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 21,700.
Mfg Campaign: 11458766
Recall Date: Mar 29, 2022
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2018 GMC Terrain. The contact stated that while her husband was driving 50 MPH, the brake pedal was depressed and went to the floorboard. The service brake assist warning light was illuminated. The vehicle was not taken to a dealer nor independent mechanic to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 69,000.
Corrective Action:
The contact owns a 2018 GMC Terrain. The contact stated that while her husband was driving 50 MPH, the brake pedal was depressed and went to the floorboard. The service brake assist warning light was illuminated. The vehicle was not taken to a dealer nor independent mechanic to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 69,000.
Additional Notes:
The contact owns a 2018 GMC Terrain. The contact stated that while her husband was driving 50 MPH, the brake pedal was depressed and went to the floorboard. The service brake assist warning light was illuminated. The vehicle was not taken to a dealer nor independent mechanic to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 69,000.
Mfg Campaign: 11457661
Recall Date: Mar 21, 2022
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The brakes are extremely hard to engage while driving. All 4 rotors are pitted with less than 30k miles. Doing some online research this is a common problem and should be addressed. I just did my first set of brakes at 100,000 miles on my truck.
Corrective Action:
The brakes are extremely hard to engage while driving. All 4 rotors are pitted with less than 30k miles. Doing some online research this is a common problem and should be addressed. I just did my first set of brakes at 100,000 miles on my truck.
Additional Notes:
The brakes are extremely hard to engage while driving. All 4 rotors are pitted with less than 30k miles. Doing some online research this is a common problem and should be addressed. I just did my first set of brakes at 100,000 miles on my truck.
Mfg Campaign: 11451293
Recall Date: Feb 9, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
11/24/2021 buy 2018 GMC Terrain, before leaving the dealership I told the seller that the engine light was on he said it was because they removed the alarm which I didn’t want to buy and the light was going to be off later and told me to take the car to service on Monday 11/29 so my husband took the car they repair a detail on the handle door and he said the engine light it’s off so we tough what he said about the alarma, we trust the seller but on 12/26/2021 I left California to Texas, I was about 4 and a half hours away the car began to lose speed and a very strange noise was heard, I stepped on the accelerator and did not raise speed, I had to step aside the freeway and the car turn on but It did not go forward or backward and NO warning light was on dashboard, nothin ! The car broke down in Arizona in the middle of nowhere, it’s was freezing and almost got hit by a semi truck, it was a very frustrated experience.
Corrective Action:
11/24/2021 buy 2018 GMC Terrain, before leaving the dealership I told the seller that the engine light was on he said it was because they removed the alarm which I didn’t want to buy and the light was going to be off later and told me to take the car to service on Monday 11/29 so my husband took the car they repair a detail on the handle door and he said the engine light it’s off so we tough what he said about the alarma, we trust the seller but on 12/26/2021 I left California to Texas, I was about 4 and a half hours away the car began to lose speed and a very strange noise was heard, I stepped on the accelerator and did not raise speed, I had to step aside the freeway and the car turn on but It did not go forward or backward and NO warning light was on dashboard, nothin ! The car broke down in Arizona in the middle of nowhere, it’s was freezing and almost got hit by a semi truck, it was a very frustrated experience.
Additional Notes:
11/24/2021 buy 2018 GMC Terrain, before leaving the dealership I told the seller that the engine light was on he said it was because they removed the alarm which I didn’t want to buy and the light was going to be off later and told me to take the car to service on Monday 11/29 so my husband took the car they repair a detail on the handle door and he said the engine light it’s off so we tough what he said about the alarma, we trust the seller but on 12/26/2021 I left California to Texas, I was about 4 and a half hours away the car began to lose speed and a very strange noise was heard, I stepped on the accelerator and did not raise speed, I had to step aside the freeway and the car turn on but It did not go forward or backward and NO warning light was on dashboard, nothin ! The car broke down in Arizona in the middle of nowhere, it’s was freezing and almost got hit by a semi truck, it was a very frustrated experience.
Mfg Campaign: 11447628
Recall Date: Jan 15, 2022
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Catalytic converter failed when driving damaging the engine. Vehicle undrivable and waited for repair at shop for over 90 days. Engine warning light keeps coming on with error code P1186 that the GMC dealer can not fix.
Corrective Action:
Catalytic converter failed when driving damaging the engine. Vehicle undrivable and waited for repair at shop for over 90 days. Engine warning light keeps coming on with error code P1186 that the GMC dealer can not fix.
Additional Notes:
Catalytic converter failed when driving damaging the engine. Vehicle undrivable and waited for repair at shop for over 90 days. Engine warning light keeps coming on with error code P1186 that the GMC dealer can not fix.
Mfg Campaign: 11444179
Recall Date: Dec 17, 2021
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Catalytic converter failed when driving damaging the engine. Vehicle undrivable and waited for repair at shop for over 90 days. Engine warning light keeps coming on with error code P1186 that the GMC dealer can not fix.
Corrective Action:
Catalytic converter failed when driving damaging the engine. Vehicle undrivable and waited for repair at shop for over 90 days. Engine warning light keeps coming on with error code P1186 that the GMC dealer can not fix.
Additional Notes:
Catalytic converter failed when driving damaging the engine. Vehicle undrivable and waited for repair at shop for over 90 days. Engine warning light keeps coming on with error code P1186 that the GMC dealer can not fix.
Mfg Campaign: 11444179
Recall Date: Dec 17, 2021
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Beaverton GMC did repair work on my vehicle. During the inspection they said they found the radiator leaking from a number of spots and it needed replaced. It has never leaked and did not need replaced. Why did they do it? I as for the parts but they tossed them and would not give them to me.
Corrective Action:
Beaverton GMC did repair work on my vehicle. During the inspection they said they found the radiator leaking from a number of spots and it needed replaced. It has never leaked and did not need replaced. Why did they do it? I as for the parts but they tossed them and would not give them to me.
Additional Notes:
Beaverton GMC did repair work on my vehicle. During the inspection they said they found the radiator leaking from a number of spots and it needed replaced. It has never leaked and did not need replaced. Why did they do it? I as for the parts but they tossed them and would not give them to me.
Mfg Campaign: 11444181
Recall Date: Dec 17, 2021
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Auto-Stop feature does not have a button to disable the feature.2019 model has the disable feature and GM needs to provide a means to disable it, even if on a temporary basis.
Corrective Action:
Auto-Stop feature does not have a button to disable the feature.2019 model has the disable feature and GM needs to provide a means to disable it, even if on a temporary basis.
Additional Notes:
Auto-Stop feature does not have a button to disable the feature.2019 model has the disable feature and GM needs to provide a means to disable it, even if on a temporary basis.
Mfg Campaign: 11443338
Recall Date: Dec 10, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Multiple warning lights are appearing at once (Automatic brake assist, forward collision assist, parking brake released) When the car is put in reverse, the radio turns off for a brief moment and the steering assist warning shows on the dash. The steering wheel snatches back in the opposite direction causing a safety concern. The car also completely cuts off after the auto-stop takes effect at red lights causing me to have to pump the brakes at least twice to re-ignite and be able to accelerate.
Corrective Action:
Multiple warning lights are appearing at once (Automatic brake assist, forward collision assist, parking brake released) When the car is put in reverse, the radio turns off for a brief moment and the steering assist warning shows on the dash. The steering wheel snatches back in the opposite direction causing a safety concern. The car also completely cuts off after the auto-stop takes effect at red lights causing me to have to pump the brakes at least twice to re-ignite and be able to accelerate.
Additional Notes:
Multiple warning lights are appearing at once (Automatic brake assist, forward collision assist, parking brake released) When the car is put in reverse, the radio turns off for a brief moment and the steering assist warning shows on the dash. The steering wheel snatches back in the opposite direction causing a safety concern. The car also completely cuts off after the auto-stop takes effect at red lights causing me to have to pump the brakes at least twice to re-ignite and be able to accelerate.
Mfg Campaign: 11440697
Recall Date: Nov 16, 2021
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
Multiple warning lights are appearing at once (Automatic brake assist, forward collision assist, parking brake released) When the car is put in reverse, the radio turns off for a brief moment and the steering assist warning shows on the dash. The steering wheel snatches back in the opposite direction causing a safety concern. The car also completely cuts off after the auto-stop takes effect at red lights causing me to have to pump the brakes at least twice to re-ignite and be able to accelerate.
Corrective Action:
Multiple warning lights are appearing at once (Automatic brake assist, forward collision assist, parking brake released) When the car is put in reverse, the radio turns off for a brief moment and the steering assist warning shows on the dash. The steering wheel snatches back in the opposite direction causing a safety concern. The car also completely cuts off after the auto-stop takes effect at red lights causing me to have to pump the brakes at least twice to re-ignite and be able to accelerate.
Additional Notes:
Multiple warning lights are appearing at once (Automatic brake assist, forward collision assist, parking brake released) When the car is put in reverse, the radio turns off for a brief moment and the steering assist warning shows on the dash. The steering wheel snatches back in the opposite direction causing a safety concern. The car also completely cuts off after the auto-stop takes effect at red lights causing me to have to pump the brakes at least twice to re-ignite and be able to accelerate.
Mfg Campaign: 11440697
Recall Date: Nov 16, 2021
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
Car gives a "Power Steering Reduced, Drive With Care" message after turning the wheel one direction and braking simultaneously. After message is displayed, power steering is no longer available, and this can happen while driving around a curve. Once car is powered off for longer than 1 minute, can turn back on with no problem, but problem can come back just the same. Took to GMC dealer. They recalibrated my car, but problem came back 1 month later. They said they can replace the whole electric steering system, but that may not fix the problem, as they do not know what the real problem is. Vehicle was purchased used with 50K miles.
Corrective Action:
Car gives a "Power Steering Reduced, Drive With Care" message after turning the wheel one direction and braking simultaneously. After message is displayed, power steering is no longer available, and this can happen while driving around a curve. Once car is powered off for longer than 1 minute, can turn back on with no problem, but problem can come back just the same. Took to GMC dealer. They recalibrated my car, but problem came back 1 month later. They said they can replace the whole electric steering system, but that may not fix the problem, as they do not know what the real problem is. Vehicle was purchased used with 50K miles.
Additional Notes:
Car gives a "Power Steering Reduced, Drive With Care" message after turning the wheel one direction and braking simultaneously. After message is displayed, power steering is no longer available, and this can happen while driving around a curve. Once car is powered off for longer than 1 minute, can turn back on with no problem, but problem can come back just the same. Took to GMC dealer. They recalibrated my car, but problem came back 1 month later. They said they can replace the whole electric steering system, but that may not fix the problem, as they do not know what the real problem is. Vehicle was purchased used with 50K miles.
Mfg Campaign: 11438481
Recall Date: Oct 28, 2021
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The vehicle experienced a sudden loss of braking and displayed a “brake assist “ fault message. The check engine light has illuminated. The sudden loss of braking was in a residential neighborhood traveling at 35 mph. I was turning during the loss of braking and was able to narrowly avoid collision with the cars at the intersection because I could not slow to a safe speed. The fault codes have not been read by the dealership yet nor has the repair been completed.
Corrective Action:
The vehicle experienced a sudden loss of braking and displayed a “brake assist “ fault message. The check engine light has illuminated. The sudden loss of braking was in a residential neighborhood traveling at 35 mph. I was turning during the loss of braking and was able to narrowly avoid collision with the cars at the intersection because I could not slow to a safe speed. The fault codes have not been read by the dealership yet nor has the repair been completed.
Additional Notes:
The vehicle experienced a sudden loss of braking and displayed a “brake assist “ fault message. The check engine light has illuminated. The sudden loss of braking was in a residential neighborhood traveling at 35 mph. I was turning during the loss of braking and was able to narrowly avoid collision with the cars at the intersection because I could not slow to a safe speed. The fault codes have not been read by the dealership yet nor has the repair been completed.
Mfg Campaign: 11437064
Recall Date: Oct 17, 2021
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