Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202313440
Recall Date: Oct 29, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Equinox, Impala, Cruze, Volt and Bolt EV vehicles, GMC Terrain vehicles, Buick Lacrosse and Regal vehicles, Cadillac XTS and XTS Professional vehicles and 2018 Chevrolet Malibu vehicles. The rear brake caliper pistons may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18279
Recall Date: Aug 30, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2018 GMC Canyon, 2016-2017 Buick Envision, 2016-2018 Chevrolet Colorado and Malibu, 2017-2018 GMC Acadia, 2018 Buick LaCrosse, Cadillac ATS, Chevrolet Equinox, and GMC Terrain vehicles. The high pressure fuel pump may detach from its mounting flange, possibly resulting in the pump damaging the high pressure fuel line.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18188 18268
Recall Date: May 31, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018 GMC Terrain vehicles. The sensing diagnostic module (SDM) that senses a crash and deploys the necessary air bags may not power down correctly when the vehicle is shut off, causing it to be inoperative when the vehicle is restarted.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18179
Recall Date: May 24, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018 Chevrolet Equinox and GMC Terrain vehicles and 2017-2018 GMC Acadia vehicles. The right front intermediate driveshaft may fracture and separate while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17329
Recall Date: Aug 22, 2017
Consumer Complaints
283 ComplaintsGeneral Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE VACUUM PUMP FAILED FOR THE SECOND TIME IN LESS THAN TWELVE MONTHS. BOTH TIMES THERE WAS NO BRAKES AT ALL WHEN THEY FAILED. BOTH REPAIRS WERE PERFORMED BY GMC DEALERS. FAILURES HAPPENED WHILE THE TERRAIN WAS BEING DRIVEN.
Corrective Action:
THE VACUUM PUMP FAILED FOR THE SECOND TIME IN LESS THAN TWELVE MONTHS. BOTH TIMES THERE WAS NO BRAKES AT ALL WHEN THEY FAILED. BOTH REPAIRS WERE PERFORMED BY GMC DEALERS. FAILURES HAPPENED WHILE THE TERRAIN WAS BEING DRIVEN.
Additional Notes:
THE VACUUM PUMP FAILED FOR THE SECOND TIME IN LESS THAN TWELVE MONTHS. BOTH TIMES THERE WAS NO BRAKES AT ALL WHEN THEY FAILED. BOTH REPAIRS WERE PERFORMED BY GMC DEALERS. FAILURES HAPPENED WHILE THE TERRAIN WAS BEING DRIVEN.
Mfg Campaign: 11354769
Recall Date: Sep 13, 2020
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
THE CAR KEEPS REVVING AND DOESN'T SHIFT INTO GEAR. YOU HAVE TO LIFT YOUR FOOT OFF THE GAS PEDAL AND GIVE IT A FEW SECONDS AND THEM PRESS IT AGAIN. HOWEVER WHEN YOU PRESS THE GAS AGAIN THE CAR JUMPS INTO GEAR CAUSING THE STEERING WHEEL TO JERK EITHER LEFT OR RIGHT. IT EITHER REVS TOO HIGH OR IT FEELS LIKE IT DOWNSHIFTS. THIS LAST TIME, 9/8/20, I JUST REVERSED OUT OF MY DRIVEWAY ONTO MY RESIDENTIAL STREET, GOING ABOUT 18 MPH WHEN THE CAR WOULD NOT SHIFT INTO 2ND GEAR. WHEN IT JERKED INTO GEAR IT JERKED THE STEERING WHEEL AND IT CAUSED ME TO HIT A PARKED CAR JUST 4 DOORS DOWN FROM MY HOUSE, CAUSING $6000 WORTH OF DAMAGE TO MY TERRAIN LIKELY TOTALING THE 2010 COROLLA I HIT. I HAVE HAD A CLEAN DRIVING RECORD FOR 30 YEARS UNTIL NOW. GMC WILL NOT OWN FAULT AND NOW MY INSURANCE WILL GO UP AS WELL FOR SOMETHING THAT REALLY WAS NOT MY FAULT.
Corrective Action:
THE CAR KEEPS REVVING AND DOESN'T SHIFT INTO GEAR. YOU HAVE TO LIFT YOUR FOOT OFF THE GAS PEDAL AND GIVE IT A FEW SECONDS AND THEM PRESS IT AGAIN. HOWEVER WHEN YOU PRESS THE GAS AGAIN THE CAR JUMPS INTO GEAR CAUSING THE STEERING WHEEL TO JERK EITHER LEFT OR RIGHT. IT EITHER REVS TOO HIGH OR IT FEELS LIKE IT DOWNSHIFTS. THIS LAST TIME, 9/8/20, I JUST REVERSED OUT OF MY DRIVEWAY ONTO MY RESIDENTIAL STREET, GOING ABOUT 18 MPH WHEN THE CAR WOULD NOT SHIFT INTO 2ND GEAR. WHEN IT JERKED INTO GEAR IT JERKED THE STEERING WHEEL AND IT CAUSED ME TO HIT A PARKED CAR JUST 4 DOORS DOWN FROM MY HOUSE, CAUSING $6000 WORTH OF DAMAGE TO MY TERRAIN LIKELY TOTALING THE 2010 COROLLA I HIT. I HAVE HAD A CLEAN DRIVING RECORD FOR 30 YEARS UNTIL NOW. GMC WILL NOT OWN FAULT AND NOW MY INSURANCE WILL GO UP AS WELL FOR SOMETHING THAT REALLY WAS NOT MY FAULT.
Additional Notes:
THE CAR KEEPS REVVING AND DOESN'T SHIFT INTO GEAR. YOU HAVE TO LIFT YOUR FOOT OFF THE GAS PEDAL AND GIVE IT A FEW SECONDS AND THEM PRESS IT AGAIN. HOWEVER WHEN YOU PRESS THE GAS AGAIN THE CAR JUMPS INTO GEAR CAUSING THE STEERING WHEEL TO JERK EITHER LEFT OR RIGHT. IT EITHER REVS TOO HIGH OR IT FEELS LIKE IT DOWNSHIFTS. THIS LAST TIME, 9/8/20, I JUST REVERSED OUT OF MY DRIVEWAY ONTO MY RESIDENTIAL STREET, GOING ABOUT 18 MPH WHEN THE CAR WOULD NOT SHIFT INTO 2ND GEAR. WHEN IT JERKED INTO GEAR IT JERKED THE STEERING WHEEL AND IT CAUSED ME TO HIT A PARKED CAR JUST 4 DOORS DOWN FROM MY HOUSE, CAUSING $6000 WORTH OF DAMAGE TO MY TERRAIN LIKELY TOTALING THE 2010 COROLLA I HIT. I HAVE HAD A CLEAN DRIVING RECORD FOR 30 YEARS UNTIL NOW. GMC WILL NOT OWN FAULT AND NOW MY INSURANCE WILL GO UP AS WELL FOR SOMETHING THAT REALLY WAS NOT MY FAULT.
Mfg Campaign: 11354314
Recall Date: Sep 10, 2020
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE CAR KEEPS REVVING AND DOESN'T SHIFT INTO GEAR. YOU HAVE TO LIFT YOUR FOOT OFF THE GAS PEDAL AND GIVE IT A FEW SECONDS AND THEM PRESS IT AGAIN. HOWEVER WHEN YOU PRESS THE GAS AGAIN THE CAR JUMPS INTO GEAR CAUSING THE STEERING WHEEL TO JERK EITHER LEFT OR RIGHT. IT EITHER REVS TOO HIGH OR IT FEELS LIKE IT DOWNSHIFTS. THIS LAST TIME, 9/8/20, I JUST REVERSED OUT OF MY DRIVEWAY ONTO MY RESIDENTIAL STREET, GOING ABOUT 18 MPH WHEN THE CAR WOULD NOT SHIFT INTO 2ND GEAR. WHEN IT JERKED INTO GEAR IT JERKED THE STEERING WHEEL AND IT CAUSED ME TO HIT A PARKED CAR JUST 4 DOORS DOWN FROM MY HOUSE, CAUSING $6000 WORTH OF DAMAGE TO MY TERRAIN LIKELY TOTALING THE 2010 COROLLA I HIT. I HAVE HAD A CLEAN DRIVING RECORD FOR 30 YEARS UNTIL NOW. GMC WILL NOT OWN FAULT AND NOW MY INSURANCE WILL GO UP AS WELL FOR SOMETHING THAT REALLY WAS NOT MY FAULT.
Corrective Action:
THE CAR KEEPS REVVING AND DOESN'T SHIFT INTO GEAR. YOU HAVE TO LIFT YOUR FOOT OFF THE GAS PEDAL AND GIVE IT A FEW SECONDS AND THEM PRESS IT AGAIN. HOWEVER WHEN YOU PRESS THE GAS AGAIN THE CAR JUMPS INTO GEAR CAUSING THE STEERING WHEEL TO JERK EITHER LEFT OR RIGHT. IT EITHER REVS TOO HIGH OR IT FEELS LIKE IT DOWNSHIFTS. THIS LAST TIME, 9/8/20, I JUST REVERSED OUT OF MY DRIVEWAY ONTO MY RESIDENTIAL STREET, GOING ABOUT 18 MPH WHEN THE CAR WOULD NOT SHIFT INTO 2ND GEAR. WHEN IT JERKED INTO GEAR IT JERKED THE STEERING WHEEL AND IT CAUSED ME TO HIT A PARKED CAR JUST 4 DOORS DOWN FROM MY HOUSE, CAUSING $6000 WORTH OF DAMAGE TO MY TERRAIN LIKELY TOTALING THE 2010 COROLLA I HIT. I HAVE HAD A CLEAN DRIVING RECORD FOR 30 YEARS UNTIL NOW. GMC WILL NOT OWN FAULT AND NOW MY INSURANCE WILL GO UP AS WELL FOR SOMETHING THAT REALLY WAS NOT MY FAULT.
Additional Notes:
THE CAR KEEPS REVVING AND DOESN'T SHIFT INTO GEAR. YOU HAVE TO LIFT YOUR FOOT OFF THE GAS PEDAL AND GIVE IT A FEW SECONDS AND THEM PRESS IT AGAIN. HOWEVER WHEN YOU PRESS THE GAS AGAIN THE CAR JUMPS INTO GEAR CAUSING THE STEERING WHEEL TO JERK EITHER LEFT OR RIGHT. IT EITHER REVS TOO HIGH OR IT FEELS LIKE IT DOWNSHIFTS. THIS LAST TIME, 9/8/20, I JUST REVERSED OUT OF MY DRIVEWAY ONTO MY RESIDENTIAL STREET, GOING ABOUT 18 MPH WHEN THE CAR WOULD NOT SHIFT INTO 2ND GEAR. WHEN IT JERKED INTO GEAR IT JERKED THE STEERING WHEEL AND IT CAUSED ME TO HIT A PARKED CAR JUST 4 DOORS DOWN FROM MY HOUSE, CAUSING $6000 WORTH OF DAMAGE TO MY TERRAIN LIKELY TOTALING THE 2010 COROLLA I HIT. I HAVE HAD A CLEAN DRIVING RECORD FOR 30 YEARS UNTIL NOW. GMC WILL NOT OWN FAULT AND NOW MY INSURANCE WILL GO UP AS WELL FOR SOMETHING THAT REALLY WAS NOT MY FAULT.
Mfg Campaign: 11354314
Recall Date: Sep 10, 2020
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
MY 2018 GMC TERRAIN HAS MAJOR ISSUES THAT ALMOST CAUSED ME TO HIT A WALL ON THE EXPRESSWAY DUE TO A BRAKE ASSIST ISSUE THAT OTHER OWNERS HAVE A ISSUE WITH AND GMC HAS DONE NOTHING TO HELP THE BUYERS , WHERE CAN WE THE BUYERS GET HELP WITH ISSUES GMC IS WELL AWARE OF??
Corrective Action:
MY 2018 GMC TERRAIN HAS MAJOR ISSUES THAT ALMOST CAUSED ME TO HIT A WALL ON THE EXPRESSWAY DUE TO A BRAKE ASSIST ISSUE THAT OTHER OWNERS HAVE A ISSUE WITH AND GMC HAS DONE NOTHING TO HELP THE BUYERS , WHERE CAN WE THE BUYERS GET HELP WITH ISSUES GMC IS WELL AWARE OF??
Additional Notes:
MY 2018 GMC TERRAIN HAS MAJOR ISSUES THAT ALMOST CAUSED ME TO HIT A WALL ON THE EXPRESSWAY DUE TO A BRAKE ASSIST ISSUE THAT OTHER OWNERS HAVE A ISSUE WITH AND GMC HAS DONE NOTHING TO HELP THE BUYERS , WHERE CAN WE THE BUYERS GET HELP WITH ISSUES GMC IS WELL AWARE OF??
Mfg Campaign: 11353073
Recall Date: Sep 3, 2020
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY 2018 GMC TERRAIN HAS MAJOR ISSUES THAT ALMOST CAUSED ME TO HIT A WALL ON THE EXPRESSWAY DUE TO A BRAKE ASSIST ISSUE THAT OTHER OWNERS HAVE A ISSUE WITH AND GMC HAS DONE NOTHING TO HELP THE BUYERS , WHERE CAN WE THE BUYERS GET HELP WITH ISSUES GMC IS WELL AWARE OF??
Corrective Action:
MY 2018 GMC TERRAIN HAS MAJOR ISSUES THAT ALMOST CAUSED ME TO HIT A WALL ON THE EXPRESSWAY DUE TO A BRAKE ASSIST ISSUE THAT OTHER OWNERS HAVE A ISSUE WITH AND GMC HAS DONE NOTHING TO HELP THE BUYERS , WHERE CAN WE THE BUYERS GET HELP WITH ISSUES GMC IS WELL AWARE OF??
Additional Notes:
MY 2018 GMC TERRAIN HAS MAJOR ISSUES THAT ALMOST CAUSED ME TO HIT A WALL ON THE EXPRESSWAY DUE TO A BRAKE ASSIST ISSUE THAT OTHER OWNERS HAVE A ISSUE WITH AND GMC HAS DONE NOTHING TO HELP THE BUYERS , WHERE CAN WE THE BUYERS GET HELP WITH ISSUES GMC IS WELL AWARE OF??
Mfg Campaign: 11353073
Recall Date: Sep 3, 2020
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
MY 2018 GMC TERRAIN HAS MAJOR ISSUES THAT ALMOST CAUSED ME TO HIT A WALL ON THE EXPRESSWAY DUE TO A BRAKE ASSIST ISSUE THAT OTHER OWNERS HAVE A ISSUE WITH AND GMC HAS DONE NOTHING TO HELP THE BUYERS , WHERE CAN WE THE BUYERS GET HELP WITH ISSUES GMC IS WELL AWARE OF??
Corrective Action:
MY 2018 GMC TERRAIN HAS MAJOR ISSUES THAT ALMOST CAUSED ME TO HIT A WALL ON THE EXPRESSWAY DUE TO A BRAKE ASSIST ISSUE THAT OTHER OWNERS HAVE A ISSUE WITH AND GMC HAS DONE NOTHING TO HELP THE BUYERS , WHERE CAN WE THE BUYERS GET HELP WITH ISSUES GMC IS WELL AWARE OF??
Additional Notes:
MY 2018 GMC TERRAIN HAS MAJOR ISSUES THAT ALMOST CAUSED ME TO HIT A WALL ON THE EXPRESSWAY DUE TO A BRAKE ASSIST ISSUE THAT OTHER OWNERS HAVE A ISSUE WITH AND GMC HAS DONE NOTHING TO HELP THE BUYERS , WHERE CAN WE THE BUYERS GET HELP WITH ISSUES GMC IS WELL AWARE OF??
Mfg Campaign: 11353073
Recall Date: Sep 3, 2020
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I PURCHASED A BRAND NEW 2018 GMC TERRAIN (VIN NO. [XXX]) TWO YEARS AGO. THE VEHICLE HAS APPROXIMATELY 50,000 MILES ON IT. ON AUGUST 6, 2020, MY HUSBAND AND I WERE TRAVELING WITH OUR 2-YEAR-OLD SON TO ATTEND AN OUT-OF-STATE FUNERAL. TRAVELING AROUND 75 MPH ON THE HIGHWAY, THE BRAKES FAILED US. THE PEDAL BECAME ENTIRELY STIFF MAKING IT NEARLY IMPOSSIBLE TO SLOW DOWN AND STOP. IT TOOK CONSIDERABLE FORCE TO BRING THE VEHICLE TO A STOP. REMIND YOU, I WAS TRAVELING WITH MY 2-YEAR-OLD SON. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
I PURCHASED A BRAND NEW 2018 GMC TERRAIN (VIN NO. [XXX]) TWO YEARS AGO. THE VEHICLE HAS APPROXIMATELY 50,000 MILES ON IT. ON AUGUST 6, 2020, MY HUSBAND AND I WERE TRAVELING WITH OUR 2-YEAR-OLD SON TO ATTEND AN OUT-OF-STATE FUNERAL. TRAVELING AROUND 75 MPH ON THE HIGHWAY, THE BRAKES FAILED US. THE PEDAL BECAME ENTIRELY STIFF MAKING IT NEARLY IMPOSSIBLE TO SLOW DOWN AND STOP. IT TOOK CONSIDERABLE FORCE TO BRING THE VEHICLE TO A STOP. REMIND YOU, I WAS TRAVELING WITH MY 2-YEAR-OLD SON. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
I PURCHASED A BRAND NEW 2018 GMC TERRAIN (VIN NO. [XXX]) TWO YEARS AGO. THE VEHICLE HAS APPROXIMATELY 50,000 MILES ON IT. ON AUGUST 6, 2020, MY HUSBAND AND I WERE TRAVELING WITH OUR 2-YEAR-OLD SON TO ATTEND AN OUT-OF-STATE FUNERAL. TRAVELING AROUND 75 MPH ON THE HIGHWAY, THE BRAKES FAILED US. THE PEDAL BECAME ENTIRELY STIFF MAKING IT NEARLY IMPOSSIBLE TO SLOW DOWN AND STOP. IT TOOK CONSIDERABLE FORCE TO BRING THE VEHICLE TO A STOP. REMIND YOU, I WAS TRAVELING WITH MY 2-YEAR-OLD SON. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11352837
Recall Date: Sep 2, 2020
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
RADIO PLAYS RANDOM RADIO STATIONS AND WILL NOT ALLOW RADIO TO BE TURNED OFF WHEN VEHICLE IS TURNED OFF ( NO POWER TO THE VEHICLE, DOORS ARE OPENED AND THE FOB IS OVER 500 FT AWAY). RADIO SCREEN FLASHES TO A BLANK SCREEN. DOES NOT READ CONTACT INFORMATION FOR CELLPHONE CONNECTED TO VEHICLE. WILL NOT ALLOW PHONE CALLS TO BE MADE AND WILL CONTINUE TO PLAY MUSIC THROUGH RADIO AND CAR SPEAKERS WHILE PHONE IS ENGAGED IN A TELEPHONE CALL ( ONCE CALL IS ABLE TO BE PLACED). ANDROID AUTO FEATURE STOPPED WORKING. VEHICLE WILL SLIP OUT OF GEAR AND RANDOMLY PUT SELF INTO AN OVERDRIVE. VEHICLE WILL NOT ACCELERATE DESPITE GAS PETAL BEING ALMOST TO THE FLOOR AND THEN WILL JUMP RAPIDLY AND ACCELERATE QUICKLY. VEHICLE SMELLS LIKE RUBBER IS BURNING UNDER THE HOOD AT VARIOUS TIMES.
Corrective Action:
RADIO PLAYS RANDOM RADIO STATIONS AND WILL NOT ALLOW RADIO TO BE TURNED OFF WHEN VEHICLE IS TURNED OFF ( NO POWER TO THE VEHICLE, DOORS ARE OPENED AND THE FOB IS OVER 500 FT AWAY). RADIO SCREEN FLASHES TO A BLANK SCREEN. DOES NOT READ CONTACT INFORMATION FOR CELLPHONE CONNECTED TO VEHICLE. WILL NOT ALLOW PHONE CALLS TO BE MADE AND WILL CONTINUE TO PLAY MUSIC THROUGH RADIO AND CAR SPEAKERS WHILE PHONE IS ENGAGED IN A TELEPHONE CALL ( ONCE CALL IS ABLE TO BE PLACED). ANDROID AUTO FEATURE STOPPED WORKING. VEHICLE WILL SLIP OUT OF GEAR AND RANDOMLY PUT SELF INTO AN OVERDRIVE. VEHICLE WILL NOT ACCELERATE DESPITE GAS PETAL BEING ALMOST TO THE FLOOR AND THEN WILL JUMP RAPIDLY AND ACCELERATE QUICKLY. VEHICLE SMELLS LIKE RUBBER IS BURNING UNDER THE HOOD AT VARIOUS TIMES.
Additional Notes:
RADIO PLAYS RANDOM RADIO STATIONS AND WILL NOT ALLOW RADIO TO BE TURNED OFF WHEN VEHICLE IS TURNED OFF ( NO POWER TO THE VEHICLE, DOORS ARE OPENED AND THE FOB IS OVER 500 FT AWAY). RADIO SCREEN FLASHES TO A BLANK SCREEN. DOES NOT READ CONTACT INFORMATION FOR CELLPHONE CONNECTED TO VEHICLE. WILL NOT ALLOW PHONE CALLS TO BE MADE AND WILL CONTINUE TO PLAY MUSIC THROUGH RADIO AND CAR SPEAKERS WHILE PHONE IS ENGAGED IN A TELEPHONE CALL ( ONCE CALL IS ABLE TO BE PLACED). ANDROID AUTO FEATURE STOPPED WORKING. VEHICLE WILL SLIP OUT OF GEAR AND RANDOMLY PUT SELF INTO AN OVERDRIVE. VEHICLE WILL NOT ACCELERATE DESPITE GAS PETAL BEING ALMOST TO THE FLOOR AND THEN WILL JUMP RAPIDLY AND ACCELERATE QUICKLY. VEHICLE SMELLS LIKE RUBBER IS BURNING UNDER THE HOOD AT VARIOUS TIMES.
Mfg Campaign: 11350487
Recall Date: Aug 20, 2020
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
RADIO PLAYS RANDOM RADIO STATIONS AND WILL NOT ALLOW RADIO TO BE TURNED OFF WHEN VEHICLE IS TURNED OFF ( NO POWER TO THE VEHICLE, DOORS ARE OPENED AND THE FOB IS OVER 500 FT AWAY). RADIO SCREEN FLASHES TO A BLANK SCREEN. DOES NOT READ CONTACT INFORMATION FOR CELLPHONE CONNECTED TO VEHICLE. WILL NOT ALLOW PHONE CALLS TO BE MADE AND WILL CONTINUE TO PLAY MUSIC THROUGH RADIO AND CAR SPEAKERS WHILE PHONE IS ENGAGED IN A TELEPHONE CALL ( ONCE CALL IS ABLE TO BE PLACED). ANDROID AUTO FEATURE STOPPED WORKING. VEHICLE WILL SLIP OUT OF GEAR AND RANDOMLY PUT SELF INTO AN OVERDRIVE. VEHICLE WILL NOT ACCELERATE DESPITE GAS PETAL BEING ALMOST TO THE FLOOR AND THEN WILL JUMP RAPIDLY AND ACCELERATE QUICKLY. VEHICLE SMELLS LIKE RUBBER IS BURNING UNDER THE HOOD AT VARIOUS TIMES.
Corrective Action:
RADIO PLAYS RANDOM RADIO STATIONS AND WILL NOT ALLOW RADIO TO BE TURNED OFF WHEN VEHICLE IS TURNED OFF ( NO POWER TO THE VEHICLE, DOORS ARE OPENED AND THE FOB IS OVER 500 FT AWAY). RADIO SCREEN FLASHES TO A BLANK SCREEN. DOES NOT READ CONTACT INFORMATION FOR CELLPHONE CONNECTED TO VEHICLE. WILL NOT ALLOW PHONE CALLS TO BE MADE AND WILL CONTINUE TO PLAY MUSIC THROUGH RADIO AND CAR SPEAKERS WHILE PHONE IS ENGAGED IN A TELEPHONE CALL ( ONCE CALL IS ABLE TO BE PLACED). ANDROID AUTO FEATURE STOPPED WORKING. VEHICLE WILL SLIP OUT OF GEAR AND RANDOMLY PUT SELF INTO AN OVERDRIVE. VEHICLE WILL NOT ACCELERATE DESPITE GAS PETAL BEING ALMOST TO THE FLOOR AND THEN WILL JUMP RAPIDLY AND ACCELERATE QUICKLY. VEHICLE SMELLS LIKE RUBBER IS BURNING UNDER THE HOOD AT VARIOUS TIMES.
Additional Notes:
RADIO PLAYS RANDOM RADIO STATIONS AND WILL NOT ALLOW RADIO TO BE TURNED OFF WHEN VEHICLE IS TURNED OFF ( NO POWER TO THE VEHICLE, DOORS ARE OPENED AND THE FOB IS OVER 500 FT AWAY). RADIO SCREEN FLASHES TO A BLANK SCREEN. DOES NOT READ CONTACT INFORMATION FOR CELLPHONE CONNECTED TO VEHICLE. WILL NOT ALLOW PHONE CALLS TO BE MADE AND WILL CONTINUE TO PLAY MUSIC THROUGH RADIO AND CAR SPEAKERS WHILE PHONE IS ENGAGED IN A TELEPHONE CALL ( ONCE CALL IS ABLE TO BE PLACED). ANDROID AUTO FEATURE STOPPED WORKING. VEHICLE WILL SLIP OUT OF GEAR AND RANDOMLY PUT SELF INTO AN OVERDRIVE. VEHICLE WILL NOT ACCELERATE DESPITE GAS PETAL BEING ALMOST TO THE FLOOR AND THEN WILL JUMP RAPIDLY AND ACCELERATE QUICKLY. VEHICLE SMELLS LIKE RUBBER IS BURNING UNDER THE HOOD AT VARIOUS TIMES.
Mfg Campaign: 11350487
Recall Date: Aug 20, 2020
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
RADIO PLAYS RANDOM RADIO STATIONS AND WILL NOT ALLOW RADIO TO BE TURNED OFF WHEN VEHICLE IS TURNED OFF ( NO POWER TO THE VEHICLE, DOORS ARE OPENED AND THE FOB IS OVER 500 FT AWAY). RADIO SCREEN FLASHES TO A BLANK SCREEN. DOES NOT READ CONTACT INFORMATION FOR CELLPHONE CONNECTED TO VEHICLE. WILL NOT ALLOW PHONE CALLS TO BE MADE AND WILL CONTINUE TO PLAY MUSIC THROUGH RADIO AND CAR SPEAKERS WHILE PHONE IS ENGAGED IN A TELEPHONE CALL ( ONCE CALL IS ABLE TO BE PLACED). ANDROID AUTO FEATURE STOPPED WORKING. VEHICLE WILL SLIP OUT OF GEAR AND RANDOMLY PUT SELF INTO AN OVERDRIVE. VEHICLE WILL NOT ACCELERATE DESPITE GAS PETAL BEING ALMOST TO THE FLOOR AND THEN WILL JUMP RAPIDLY AND ACCELERATE QUICKLY. VEHICLE SMELLS LIKE RUBBER IS BURNING UNDER THE HOOD AT VARIOUS TIMES.
Corrective Action:
RADIO PLAYS RANDOM RADIO STATIONS AND WILL NOT ALLOW RADIO TO BE TURNED OFF WHEN VEHICLE IS TURNED OFF ( NO POWER TO THE VEHICLE, DOORS ARE OPENED AND THE FOB IS OVER 500 FT AWAY). RADIO SCREEN FLASHES TO A BLANK SCREEN. DOES NOT READ CONTACT INFORMATION FOR CELLPHONE CONNECTED TO VEHICLE. WILL NOT ALLOW PHONE CALLS TO BE MADE AND WILL CONTINUE TO PLAY MUSIC THROUGH RADIO AND CAR SPEAKERS WHILE PHONE IS ENGAGED IN A TELEPHONE CALL ( ONCE CALL IS ABLE TO BE PLACED). ANDROID AUTO FEATURE STOPPED WORKING. VEHICLE WILL SLIP OUT OF GEAR AND RANDOMLY PUT SELF INTO AN OVERDRIVE. VEHICLE WILL NOT ACCELERATE DESPITE GAS PETAL BEING ALMOST TO THE FLOOR AND THEN WILL JUMP RAPIDLY AND ACCELERATE QUICKLY. VEHICLE SMELLS LIKE RUBBER IS BURNING UNDER THE HOOD AT VARIOUS TIMES.
Additional Notes:
RADIO PLAYS RANDOM RADIO STATIONS AND WILL NOT ALLOW RADIO TO BE TURNED OFF WHEN VEHICLE IS TURNED OFF ( NO POWER TO THE VEHICLE, DOORS ARE OPENED AND THE FOB IS OVER 500 FT AWAY). RADIO SCREEN FLASHES TO A BLANK SCREEN. DOES NOT READ CONTACT INFORMATION FOR CELLPHONE CONNECTED TO VEHICLE. WILL NOT ALLOW PHONE CALLS TO BE MADE AND WILL CONTINUE TO PLAY MUSIC THROUGH RADIO AND CAR SPEAKERS WHILE PHONE IS ENGAGED IN A TELEPHONE CALL ( ONCE CALL IS ABLE TO BE PLACED). ANDROID AUTO FEATURE STOPPED WORKING. VEHICLE WILL SLIP OUT OF GEAR AND RANDOMLY PUT SELF INTO AN OVERDRIVE. VEHICLE WILL NOT ACCELERATE DESPITE GAS PETAL BEING ALMOST TO THE FLOOR AND THEN WILL JUMP RAPIDLY AND ACCELERATE QUICKLY. VEHICLE SMELLS LIKE RUBBER IS BURNING UNDER THE HOOD AT VARIOUS TIMES.
Mfg Campaign: 11350487
Recall Date: Aug 20, 2020
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
I WAS SITTING AT A RED LIGHT IN THE LEFT HAND TURN LANE. A TRUCK RAN THEIR RED LIGHT HITTING ANOTHER TRUCK SENDING BOTH OF THEM CRASHING INTO MY VEHICLE. THE FIRST TRUCK STRUCK THE FRONT BUMPER AT THE HEADLIGHT & SKID ALL THE WAY DOWN THE SIDE OF THE VEHICLE THEN THE OTHER TRUCK WAS SLAMMED INTO THE SIDE OF MY VEHICLE. ALL THE DAMAGE WAS ON THE DRIVER SIDE OF THE CAR. MY CAR WAS MOVED OVER INTO THE NEXT LANE BUT NO AIR BAGS WENT OFF. THIS HAPPENED ON A HWY WHERE THE SPEED LIMIT IS 65. THE TRUCK RUNNING THE RED LIGHT WAS GOING AT LEAST THAT FAST AND NEVER HIT THEIR BRAKES. *TR
Corrective Action:
I WAS SITTING AT A RED LIGHT IN THE LEFT HAND TURN LANE. A TRUCK RAN THEIR RED LIGHT HITTING ANOTHER TRUCK SENDING BOTH OF THEM CRASHING INTO MY VEHICLE. THE FIRST TRUCK STRUCK THE FRONT BUMPER AT THE HEADLIGHT & SKID ALL THE WAY DOWN THE SIDE OF THE VEHICLE THEN THE OTHER TRUCK WAS SLAMMED INTO THE SIDE OF MY VEHICLE. ALL THE DAMAGE WAS ON THE DRIVER SIDE OF THE CAR. MY CAR WAS MOVED OVER INTO THE NEXT LANE BUT NO AIR BAGS WENT OFF. THIS HAPPENED ON A HWY WHERE THE SPEED LIMIT IS 65. THE TRUCK RUNNING THE RED LIGHT WAS GOING AT LEAST THAT FAST AND NEVER HIT THEIR BRAKES. *TR
Additional Notes:
I WAS SITTING AT A RED LIGHT IN THE LEFT HAND TURN LANE. A TRUCK RAN THEIR RED LIGHT HITTING ANOTHER TRUCK SENDING BOTH OF THEM CRASHING INTO MY VEHICLE. THE FIRST TRUCK STRUCK THE FRONT BUMPER AT THE HEADLIGHT & SKID ALL THE WAY DOWN THE SIDE OF THE VEHICLE THEN THE OTHER TRUCK WAS SLAMMED INTO THE SIDE OF MY VEHICLE. ALL THE DAMAGE WAS ON THE DRIVER SIDE OF THE CAR. MY CAR WAS MOVED OVER INTO THE NEXT LANE BUT NO AIR BAGS WENT OFF. THIS HAPPENED ON A HWY WHERE THE SPEED LIMIT IS 65. THE TRUCK RUNNING THE RED LIGHT WAS GOING AT LEAST THAT FAST AND NEVER HIT THEIR BRAKES. *TR
Mfg Campaign: 11330655
Recall Date: Jun 24, 2020
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
MY 2018 TERRAIN HAS 51138 MILES. WHILE DRIVING ON THE INTERSTATE MY BRAKE SYSTEM LOCKED AND I WAS UNABLE TO STOP. I HAD TO COAST TO A SAFE SPEED AND PULL MY PARK BRAKE TO COME TO A STOP. BECAUSE MY BUMPER TO BUMPER WARRANTY IS OUT THE DEALERSHIP IS CHARGING ME. THE VACUUM PUMP IS OUT. EVEN THE TECHNICIAN ACKNOWLEDGED THE PART WAS DEFECTIVE AND ACKNOWLEDGED IT HAPPENED REALLY EARLY ON IN MY VEHICLES MILEAGE BUT IS STILL SAYING IT IS MY COST TO REPLACE. I ASKED REPEATEDLY FOR THE PART NUMBER SO I COULD COMPARE THAT PART NUMBER TO THE PART THAT WAS RECALLED ON THE 2018 GMC TRUCKS AND THE DEALERSHIP AND GM REFUSED TO GIVE ME THE PART NUMBER. *TR
Corrective Action:
MY 2018 TERRAIN HAS 51138 MILES. WHILE DRIVING ON THE INTERSTATE MY BRAKE SYSTEM LOCKED AND I WAS UNABLE TO STOP. I HAD TO COAST TO A SAFE SPEED AND PULL MY PARK BRAKE TO COME TO A STOP. BECAUSE MY BUMPER TO BUMPER WARRANTY IS OUT THE DEALERSHIP IS CHARGING ME. THE VACUUM PUMP IS OUT. EVEN THE TECHNICIAN ACKNOWLEDGED THE PART WAS DEFECTIVE AND ACKNOWLEDGED IT HAPPENED REALLY EARLY ON IN MY VEHICLES MILEAGE BUT IS STILL SAYING IT IS MY COST TO REPLACE. I ASKED REPEATEDLY FOR THE PART NUMBER SO I COULD COMPARE THAT PART NUMBER TO THE PART THAT WAS RECALLED ON THE 2018 GMC TRUCKS AND THE DEALERSHIP AND GM REFUSED TO GIVE ME THE PART NUMBER. *TR
Additional Notes:
MY 2018 TERRAIN HAS 51138 MILES. WHILE DRIVING ON THE INTERSTATE MY BRAKE SYSTEM LOCKED AND I WAS UNABLE TO STOP. I HAD TO COAST TO A SAFE SPEED AND PULL MY PARK BRAKE TO COME TO A STOP. BECAUSE MY BUMPER TO BUMPER WARRANTY IS OUT THE DEALERSHIP IS CHARGING ME. THE VACUUM PUMP IS OUT. EVEN THE TECHNICIAN ACKNOWLEDGED THE PART WAS DEFECTIVE AND ACKNOWLEDGED IT HAPPENED REALLY EARLY ON IN MY VEHICLES MILEAGE BUT IS STILL SAYING IT IS MY COST TO REPLACE. I ASKED REPEATEDLY FOR THE PART NUMBER SO I COULD COMPARE THAT PART NUMBER TO THE PART THAT WAS RECALLED ON THE 2018 GMC TRUCKS AND THE DEALERSHIP AND GM REFUSED TO GIVE ME THE PART NUMBER. *TR
Mfg Campaign: 11328851
Recall Date: Jun 15, 2020
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
RECALL ON THE ENGINE BLOCK HEATER. THE DEALERSHIP IS UNABLE TO GET THE PART TO REPLACE. I TOOK IN OVER 6 MONTHS AGO AND STILL HAVE NOTHING.
Corrective Action:
RECALL ON THE ENGINE BLOCK HEATER. THE DEALERSHIP IS UNABLE TO GET THE PART TO REPLACE. I TOOK IN OVER 6 MONTHS AGO AND STILL HAVE NOTHING.
Additional Notes:
RECALL ON THE ENGINE BLOCK HEATER. THE DEALERSHIP IS UNABLE TO GET THE PART TO REPLACE. I TOOK IN OVER 6 MONTHS AGO AND STILL HAVE NOTHING.
Mfg Campaign: 11315481
Recall Date: Mar 1, 2020
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
RECALL ON THE ENGINE BLOCK HEATER. THE DEALERSHIP IS UNABLE TO GET THE PART TO REPLACE. I TOOK IN OVER 6 MONTHS AGO AND STILL HAVE NOTHING.
Corrective Action:
RECALL ON THE ENGINE BLOCK HEATER. THE DEALERSHIP IS UNABLE TO GET THE PART TO REPLACE. I TOOK IN OVER 6 MONTHS AGO AND STILL HAVE NOTHING.
Additional Notes:
RECALL ON THE ENGINE BLOCK HEATER. THE DEALERSHIP IS UNABLE TO GET THE PART TO REPLACE. I TOOK IN OVER 6 MONTHS AGO AND STILL HAVE NOTHING.
Mfg Campaign: 11315481
Recall Date: Mar 1, 2020
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
WHEN THE SIDE CURTAIN AIRBAG WENT OFF IT BURNED A HOLE THROUGH MY DAUGHTER'S COAT AND SHIRT CAUSING 2ND-3RD DEGREE BURNS.
Corrective Action:
WHEN THE SIDE CURTAIN AIRBAG WENT OFF IT BURNED A HOLE THROUGH MY DAUGHTER'S COAT AND SHIRT CAUSING 2ND-3RD DEGREE BURNS.
Additional Notes:
WHEN THE SIDE CURTAIN AIRBAG WENT OFF IT BURNED A HOLE THROUGH MY DAUGHTER'S COAT AND SHIRT CAUSING 2ND-3RD DEGREE BURNS.
Mfg Campaign: 11301393
Recall Date: Jan 23, 2020
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
THE NEW AUTO STOP THAT SHUTS OFF THE MOTOR WHEN YOU'RE AT A RED LIGHT DOESN'T WORK PROPERLY. SOMETIMES IT SHUTS OFF, BUT MOST OF THE TIME IT DOESN'T BEEN TO THE DEALER TWO TIMES AND THE RADIO WILL NOT COME ON AT TIMES EVEN THOUGH GM HAS PERFORMED UPDATES ON THESE PROBLEMS. THE PROBLEMS STILL EXIST
Corrective Action:
THE NEW AUTO STOP THAT SHUTS OFF THE MOTOR WHEN YOU'RE AT A RED LIGHT DOESN'T WORK PROPERLY. SOMETIMES IT SHUTS OFF, BUT MOST OF THE TIME IT DOESN'T BEEN TO THE DEALER TWO TIMES AND THE RADIO WILL NOT COME ON AT TIMES EVEN THOUGH GM HAS PERFORMED UPDATES ON THESE PROBLEMS. THE PROBLEMS STILL EXIST
Additional Notes:
THE NEW AUTO STOP THAT SHUTS OFF THE MOTOR WHEN YOU'RE AT A RED LIGHT DOESN'T WORK PROPERLY. SOMETIMES IT SHUTS OFF, BUT MOST OF THE TIME IT DOESN'T BEEN TO THE DEALER TWO TIMES AND THE RADIO WILL NOT COME ON AT TIMES EVEN THOUGH GM HAS PERFORMED UPDATES ON THESE PROBLEMS. THE PROBLEMS STILL EXIST
Mfg Campaign: 11287110
Recall Date: Dec 5, 2019
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE NEW AUTO STOP THAT SHUTS OFF THE MOTOR WHEN YOU'RE AT A RED LIGHT DOESN'T WORK PROPERLY. SOMETIMES IT SHUTS OFF, BUT MOST OF THE TIME IT DOESN'T BEEN TO THE DEALER TWO TIMES AND THE RADIO WILL NOT COME ON AT TIMES EVEN THOUGH GM HAS PERFORMED UPDATES ON THESE PROBLEMS. THE PROBLEMS STILL EXIST
Corrective Action:
THE NEW AUTO STOP THAT SHUTS OFF THE MOTOR WHEN YOU'RE AT A RED LIGHT DOESN'T WORK PROPERLY. SOMETIMES IT SHUTS OFF, BUT MOST OF THE TIME IT DOESN'T BEEN TO THE DEALER TWO TIMES AND THE RADIO WILL NOT COME ON AT TIMES EVEN THOUGH GM HAS PERFORMED UPDATES ON THESE PROBLEMS. THE PROBLEMS STILL EXIST
Additional Notes:
THE NEW AUTO STOP THAT SHUTS OFF THE MOTOR WHEN YOU'RE AT A RED LIGHT DOESN'T WORK PROPERLY. SOMETIMES IT SHUTS OFF, BUT MOST OF THE TIME IT DOESN'T BEEN TO THE DEALER TWO TIMES AND THE RADIO WILL NOT COME ON AT TIMES EVEN THOUGH GM HAS PERFORMED UPDATES ON THESE PROBLEMS. THE PROBLEMS STILL EXIST
Mfg Campaign: 11287110
Recall Date: Dec 5, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY CAR JUST COMPLETELY SHUT DOWN OUT OF NOWHERE. IT HAS HAPPENED TWICE WHEN I WAS SLOWING FOR TRAFFIC AND WHEN I WAS IN A PARKING LOT. THE FIRST TIME I COULDN'T GET OUT OF THE CAR BECAUSE THE DOOR WOULDN'T UNLOCK. THEN THE POWER CAME ON BUT THE CAR WOULD NOT TURN OVER. IT HAS PUSH BUTTON GEAR SHIFTS AND WOULD NOT GO INTO NEUTRAL. I HAD TO CALL THE POLICE TO ASSIST UNTIL THE CAR WAS TOWED BECAUSE I WAS ON A VERY BUSY AND DANGEROUS STREET. I HONESTLY WAS SCARED SOMEONE WAS GOING TO SLAM INTO ME. THE SECOND TIME I WAS LOOKING FOR A PARKING SPOT AND IT STOPPED. LUCKILY I ALWAYS KEEP THE DOORS UNLOCKED SINCE FIRST INCIDENT HAD TO BE TOWED BOTH TIMES. AS OF TODAY IT IS STILL AT THE DEALER TRYING TO BE FIXED FOR A SECOND TIME. THEY 'THOUGHT' THEY FIXED IT THE FIRST TIME BUT IT HAPPENED AGAIN. THE DEALER HAS HAD MY CAR SINCE OCTOBER 17. THEY CLAIM THEY KNOW WHAT IT IS. THEY REPLACE SOME ENGINE MODULE AND ARE NOW WAITING ON A PUSH BUTTON FOR THE GEAR SHIFT.
Corrective Action:
MY CAR JUST COMPLETELY SHUT DOWN OUT OF NOWHERE. IT HAS HAPPENED TWICE WHEN I WAS SLOWING FOR TRAFFIC AND WHEN I WAS IN A PARKING LOT. THE FIRST TIME I COULDN'T GET OUT OF THE CAR BECAUSE THE DOOR WOULDN'T UNLOCK. THEN THE POWER CAME ON BUT THE CAR WOULD NOT TURN OVER. IT HAS PUSH BUTTON GEAR SHIFTS AND WOULD NOT GO INTO NEUTRAL. I HAD TO CALL THE POLICE TO ASSIST UNTIL THE CAR WAS TOWED BECAUSE I WAS ON A VERY BUSY AND DANGEROUS STREET. I HONESTLY WAS SCARED SOMEONE WAS GOING TO SLAM INTO ME. THE SECOND TIME I WAS LOOKING FOR A PARKING SPOT AND IT STOPPED. LUCKILY I ALWAYS KEEP THE DOORS UNLOCKED SINCE FIRST INCIDENT HAD TO BE TOWED BOTH TIMES. AS OF TODAY IT IS STILL AT THE DEALER TRYING TO BE FIXED FOR A SECOND TIME. THEY 'THOUGHT' THEY FIXED IT THE FIRST TIME BUT IT HAPPENED AGAIN. THE DEALER HAS HAD MY CAR SINCE OCTOBER 17. THEY CLAIM THEY KNOW WHAT IT IS. THEY REPLACE SOME ENGINE MODULE AND ARE NOW WAITING ON A PUSH BUTTON FOR THE GEAR SHIFT.
Additional Notes:
MY CAR JUST COMPLETELY SHUT DOWN OUT OF NOWHERE. IT HAS HAPPENED TWICE WHEN I WAS SLOWING FOR TRAFFIC AND WHEN I WAS IN A PARKING LOT. THE FIRST TIME I COULDN'T GET OUT OF THE CAR BECAUSE THE DOOR WOULDN'T UNLOCK. THEN THE POWER CAME ON BUT THE CAR WOULD NOT TURN OVER. IT HAS PUSH BUTTON GEAR SHIFTS AND WOULD NOT GO INTO NEUTRAL. I HAD TO CALL THE POLICE TO ASSIST UNTIL THE CAR WAS TOWED BECAUSE I WAS ON A VERY BUSY AND DANGEROUS STREET. I HONESTLY WAS SCARED SOMEONE WAS GOING TO SLAM INTO ME. THE SECOND TIME I WAS LOOKING FOR A PARKING SPOT AND IT STOPPED. LUCKILY I ALWAYS KEEP THE DOORS UNLOCKED SINCE FIRST INCIDENT HAD TO BE TOWED BOTH TIMES. AS OF TODAY IT IS STILL AT THE DEALER TRYING TO BE FIXED FOR A SECOND TIME. THEY 'THOUGHT' THEY FIXED IT THE FIRST TIME BUT IT HAPPENED AGAIN. THE DEALER HAS HAD MY CAR SINCE OCTOBER 17. THEY CLAIM THEY KNOW WHAT IT IS. THEY REPLACE SOME ENGINE MODULE AND ARE NOW WAITING ON A PUSH BUTTON FOR THE GEAR SHIFT.
Mfg Campaign: 11280462
Recall Date: Nov 16, 2019
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY CAR JUST COMPLETELY SHUT DOWN OUT OF NOWHERE. IT HAS HAPPENED TWICE WHEN I WAS SLOWING FOR TRAFFIC AND WHEN I WAS IN A PARKING LOT. THE FIRST TIME I COULDN'T GET OUT OF THE CAR BECAUSE THE DOOR WOULDN'T UNLOCK. THEN THE POWER CAME ON BUT THE CAR WOULD NOT TURN OVER. IT HAS PUSH BUTTON GEAR SHIFTS AND WOULD NOT GO INTO NEUTRAL. I HAD TO CALL THE POLICE TO ASSIST UNTIL THE CAR WAS TOWED BECAUSE I WAS ON A VERY BUSY AND DANGEROUS STREET. I HONESTLY WAS SCARED SOMEONE WAS GOING TO SLAM INTO ME. THE SECOND TIME I WAS LOOKING FOR A PARKING SPOT AND IT STOPPED. LUCKILY I ALWAYS KEEP THE DOORS UNLOCKED SINCE FIRST INCIDENT HAD TO BE TOWED BOTH TIMES. AS OF TODAY IT IS STILL AT THE DEALER TRYING TO BE FIXED FOR A SECOND TIME. THEY 'THOUGHT' THEY FIXED IT THE FIRST TIME BUT IT HAPPENED AGAIN. THE DEALER HAS HAD MY CAR SINCE OCTOBER 17. THEY CLAIM THEY KNOW WHAT IT IS. THEY REPLACE SOME ENGINE MODULE AND ARE NOW WAITING ON A PUSH BUTTON FOR THE GEAR SHIFT.
Corrective Action:
MY CAR JUST COMPLETELY SHUT DOWN OUT OF NOWHERE. IT HAS HAPPENED TWICE WHEN I WAS SLOWING FOR TRAFFIC AND WHEN I WAS IN A PARKING LOT. THE FIRST TIME I COULDN'T GET OUT OF THE CAR BECAUSE THE DOOR WOULDN'T UNLOCK. THEN THE POWER CAME ON BUT THE CAR WOULD NOT TURN OVER. IT HAS PUSH BUTTON GEAR SHIFTS AND WOULD NOT GO INTO NEUTRAL. I HAD TO CALL THE POLICE TO ASSIST UNTIL THE CAR WAS TOWED BECAUSE I WAS ON A VERY BUSY AND DANGEROUS STREET. I HONESTLY WAS SCARED SOMEONE WAS GOING TO SLAM INTO ME. THE SECOND TIME I WAS LOOKING FOR A PARKING SPOT AND IT STOPPED. LUCKILY I ALWAYS KEEP THE DOORS UNLOCKED SINCE FIRST INCIDENT HAD TO BE TOWED BOTH TIMES. AS OF TODAY IT IS STILL AT THE DEALER TRYING TO BE FIXED FOR A SECOND TIME. THEY 'THOUGHT' THEY FIXED IT THE FIRST TIME BUT IT HAPPENED AGAIN. THE DEALER HAS HAD MY CAR SINCE OCTOBER 17. THEY CLAIM THEY KNOW WHAT IT IS. THEY REPLACE SOME ENGINE MODULE AND ARE NOW WAITING ON A PUSH BUTTON FOR THE GEAR SHIFT.
Additional Notes:
MY CAR JUST COMPLETELY SHUT DOWN OUT OF NOWHERE. IT HAS HAPPENED TWICE WHEN I WAS SLOWING FOR TRAFFIC AND WHEN I WAS IN A PARKING LOT. THE FIRST TIME I COULDN'T GET OUT OF THE CAR BECAUSE THE DOOR WOULDN'T UNLOCK. THEN THE POWER CAME ON BUT THE CAR WOULD NOT TURN OVER. IT HAS PUSH BUTTON GEAR SHIFTS AND WOULD NOT GO INTO NEUTRAL. I HAD TO CALL THE POLICE TO ASSIST UNTIL THE CAR WAS TOWED BECAUSE I WAS ON A VERY BUSY AND DANGEROUS STREET. I HONESTLY WAS SCARED SOMEONE WAS GOING TO SLAM INTO ME. THE SECOND TIME I WAS LOOKING FOR A PARKING SPOT AND IT STOPPED. LUCKILY I ALWAYS KEEP THE DOORS UNLOCKED SINCE FIRST INCIDENT HAD TO BE TOWED BOTH TIMES. AS OF TODAY IT IS STILL AT THE DEALER TRYING TO BE FIXED FOR A SECOND TIME. THEY 'THOUGHT' THEY FIXED IT THE FIRST TIME BUT IT HAPPENED AGAIN. THE DEALER HAS HAD MY CAR SINCE OCTOBER 17. THEY CLAIM THEY KNOW WHAT IT IS. THEY REPLACE SOME ENGINE MODULE AND ARE NOW WAITING ON A PUSH BUTTON FOR THE GEAR SHIFT.
Mfg Campaign: 11280462
Recall Date: Nov 16, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SCREEN WENT BLACK AND WARNING CHIMES AND SEAT VIBRATION DID NOT GO OFF WHEN BACKING UP. HAD TO FILE A CLAIM WITH INSURANCE TO FIX MY DENTED BUMPER. I ALSO EXPERIENCE ISSUES WITH THE AUDIO BUTTONS ON THE STEERING WHEEL. I AM NOT ABLE TO CHANGE THE SONG IN I AM ON APPLE PLAY AND THERE IS ALWAYS A DELAY WHEN CHANGING RADIO STATIONS.
Corrective Action:
SCREEN WENT BLACK AND WARNING CHIMES AND SEAT VIBRATION DID NOT GO OFF WHEN BACKING UP. HAD TO FILE A CLAIM WITH INSURANCE TO FIX MY DENTED BUMPER. I ALSO EXPERIENCE ISSUES WITH THE AUDIO BUTTONS ON THE STEERING WHEEL. I AM NOT ABLE TO CHANGE THE SONG IN I AM ON APPLE PLAY AND THERE IS ALWAYS A DELAY WHEN CHANGING RADIO STATIONS.
Additional Notes:
SCREEN WENT BLACK AND WARNING CHIMES AND SEAT VIBRATION DID NOT GO OFF WHEN BACKING UP. HAD TO FILE A CLAIM WITH INSURANCE TO FIX MY DENTED BUMPER. I ALSO EXPERIENCE ISSUES WITH THE AUDIO BUTTONS ON THE STEERING WHEEL. I AM NOT ABLE TO CHANGE THE SONG IN I AM ON APPLE PLAY AND THERE IS ALWAYS A DELAY WHEN CHANGING RADIO STATIONS.
Mfg Campaign: 11270218
Recall Date: Oct 22, 2019
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