Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2010-2017 GMC Terrain vehicles. A reflection caused by the headlight housings may illuminate areas above the vehicle and outside of the driver's view with excessively bright light. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222363740
Recall Date: Mar 8, 2022
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2016 Chevrolet Equinox and GMC Terrain vehicles manufactured October 16, 2015. The certification labels may have incorrect tire/rim size and cold tire pressure information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 46600
Recall Date: Jun 21, 2016
Consumer Complaints
164 ComplaintsGeneral Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE INFOTAINMENT SYSTEM SCREEN HAS WENT BLACK AND SAYS REBOOTING AS I WAS DRIVING. THEN ONE DAY AS I WAS BACKING OUT OF MY GARAGE AND PUT IT IN DRIVE TO GO, THE SCREEN WENT BLACK AND STAYED BLACK ALL THE WHILE I WAS DRIVING. WHEN I PUT IT IN PARK, SHUT IT OFF AND RESTART IT GOES BACK TO NORMAL. I HAVE HAD ISSUES USING THE USB PORT INSIDE THE ARMREST AS WELL. IF I PLUG IN MY MP3 PLAYER AND THE CORD GETS BUMPED IT SHUTS OFF AND SOMETIMES I CANNOT GET IT TO COME BACK ON.
Corrective Action:
THE INFOTAINMENT SYSTEM SCREEN HAS WENT BLACK AND SAYS REBOOTING AS I WAS DRIVING. THEN ONE DAY AS I WAS BACKING OUT OF MY GARAGE AND PUT IT IN DRIVE TO GO, THE SCREEN WENT BLACK AND STAYED BLACK ALL THE WHILE I WAS DRIVING. WHEN I PUT IT IN PARK, SHUT IT OFF AND RESTART IT GOES BACK TO NORMAL. I HAVE HAD ISSUES USING THE USB PORT INSIDE THE ARMREST AS WELL. IF I PLUG IN MY MP3 PLAYER AND THE CORD GETS BUMPED IT SHUTS OFF AND SOMETIMES I CANNOT GET IT TO COME BACK ON.
Additional Notes:
THE INFOTAINMENT SYSTEM SCREEN HAS WENT BLACK AND SAYS REBOOTING AS I WAS DRIVING. THEN ONE DAY AS I WAS BACKING OUT OF MY GARAGE AND PUT IT IN DRIVE TO GO, THE SCREEN WENT BLACK AND STAYED BLACK ALL THE WHILE I WAS DRIVING. WHEN I PUT IT IN PARK, SHUT IT OFF AND RESTART IT GOES BACK TO NORMAL. I HAVE HAD ISSUES USING THE USB PORT INSIDE THE ARMREST AS WELL. IF I PLUG IN MY MP3 PLAYER AND THE CORD GETS BUMPED IT SHUTS OFF AND SOMETIMES I CANNOT GET IT TO COME BACK ON.
Mfg Campaign: 11172413
Recall Date: Jan 27, 2019
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
RANDOM AND UNPREDICTABLE FROZEN PASSENGER DOOR. WILL NOT OPEN MANUALLY OR ELECTRICALLY. CAN NOT OPEN !!!!!. AFTER SEVERAL MINUTES OF CONSTANT LOCKING AND UN-LOCKING DOOR HAS RELEASED. HAS HAPPEN FOUR TIMES SINCE PURCHASE IN 2016
Corrective Action:
RANDOM AND UNPREDICTABLE FROZEN PASSENGER DOOR. WILL NOT OPEN MANUALLY OR ELECTRICALLY. CAN NOT OPEN !!!!!. AFTER SEVERAL MINUTES OF CONSTANT LOCKING AND UN-LOCKING DOOR HAS RELEASED. HAS HAPPEN FOUR TIMES SINCE PURCHASE IN 2016
Additional Notes:
RANDOM AND UNPREDICTABLE FROZEN PASSENGER DOOR. WILL NOT OPEN MANUALLY OR ELECTRICALLY. CAN NOT OPEN !!!!!. AFTER SEVERAL MINUTES OF CONSTANT LOCKING AND UN-LOCKING DOOR HAS RELEASED. HAS HAPPEN FOUR TIMES SINCE PURCHASE IN 2016
Mfg Campaign: 11166403
Recall Date: Jan 10, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I TOOK MY VEHICLE TO ED RINKE CHEVROLET BUICK GMC ON 12/27/18, BECAUSE MY DRIVER SIDE WINDOW SOMETIMES HESITATES WHEN I TRY TO ROLL IT UP AND DOWN OR JUST GETS STUCK AND DOES NOT MOVE AT ALL. THIS HAPPENS WHEN THE VEHICLE IS IN MOTION OR PARKED. I WAS TOLD THAT THIS ISSUE WAS NO LONGER COVERED UNDER WARRANTY EVEN THOUGH MY VEHICLE ONLY HAS 47,455 MILES ON IT AND IT WOULD BE $99 FOR THEM TO CHECK IT OUT. I PREVIOUSLY PURCHASED A 2006 GMC ENVOY WHICH I STILL OWN AND THE DRIVER SIDE WINDOW WAS DOING THE SAME THING PRETTY EARLY AFTER I PURCHASED IT. I ENDED UP HAVING TO PAY OVER $400 TO GET IT FIXED AND LATER ON FOUND OUT THERE WAS A RECALL ON THAT ISSUE (DRIVER'S DOOR CONTROL PANEL.) I BELIEVE THIS IS A MANUFACTURERS DEFECT IN THE TERRAIN AND L THINK IT SHOULD BE REPAIRED WITH NO COST TO ME. PLEASE CHECK AND SEE IF OTHER VEHICLE OWNERS ARE EXPERIENCING THIS PROBLEM AS WELL. I AM HOPING THIS ISSUE CAN BE REPAIRED AND I AM ABLE TO PROPERLY ROLL MY WINDOW UP AND DOWN IN THE COLD WEATHER WE ARE EXPERIENCING NOW......THAN YOU
Corrective Action:
I TOOK MY VEHICLE TO ED RINKE CHEVROLET BUICK GMC ON 12/27/18, BECAUSE MY DRIVER SIDE WINDOW SOMETIMES HESITATES WHEN I TRY TO ROLL IT UP AND DOWN OR JUST GETS STUCK AND DOES NOT MOVE AT ALL. THIS HAPPENS WHEN THE VEHICLE IS IN MOTION OR PARKED. I WAS TOLD THAT THIS ISSUE WAS NO LONGER COVERED UNDER WARRANTY EVEN THOUGH MY VEHICLE ONLY HAS 47,455 MILES ON IT AND IT WOULD BE $99 FOR THEM TO CHECK IT OUT. I PREVIOUSLY PURCHASED A 2006 GMC ENVOY WHICH I STILL OWN AND THE DRIVER SIDE WINDOW WAS DOING THE SAME THING PRETTY EARLY AFTER I PURCHASED IT. I ENDED UP HAVING TO PAY OVER $400 TO GET IT FIXED AND LATER ON FOUND OUT THERE WAS A RECALL ON THAT ISSUE (DRIVER'S DOOR CONTROL PANEL.) I BELIEVE THIS IS A MANUFACTURERS DEFECT IN THE TERRAIN AND L THINK IT SHOULD BE REPAIRED WITH NO COST TO ME. PLEASE CHECK AND SEE IF OTHER VEHICLE OWNERS ARE EXPERIENCING THIS PROBLEM AS WELL. I AM HOPING THIS ISSUE CAN BE REPAIRED AND I AM ABLE TO PROPERLY ROLL MY WINDOW UP AND DOWN IN THE COLD WEATHER WE ARE EXPERIENCING NOW......THAN YOU
Additional Notes:
I TOOK MY VEHICLE TO ED RINKE CHEVROLET BUICK GMC ON 12/27/18, BECAUSE MY DRIVER SIDE WINDOW SOMETIMES HESITATES WHEN I TRY TO ROLL IT UP AND DOWN OR JUST GETS STUCK AND DOES NOT MOVE AT ALL. THIS HAPPENS WHEN THE VEHICLE IS IN MOTION OR PARKED. I WAS TOLD THAT THIS ISSUE WAS NO LONGER COVERED UNDER WARRANTY EVEN THOUGH MY VEHICLE ONLY HAS 47,455 MILES ON IT AND IT WOULD BE $99 FOR THEM TO CHECK IT OUT. I PREVIOUSLY PURCHASED A 2006 GMC ENVOY WHICH I STILL OWN AND THE DRIVER SIDE WINDOW WAS DOING THE SAME THING PRETTY EARLY AFTER I PURCHASED IT. I ENDED UP HAVING TO PAY OVER $400 TO GET IT FIXED AND LATER ON FOUND OUT THERE WAS A RECALL ON THAT ISSUE (DRIVER'S DOOR CONTROL PANEL.) I BELIEVE THIS IS A MANUFACTURERS DEFECT IN THE TERRAIN AND L THINK IT SHOULD BE REPAIRED WITH NO COST TO ME. PLEASE CHECK AND SEE IF OTHER VEHICLE OWNERS ARE EXPERIENCING THIS PROBLEM AS WELL. I AM HOPING THIS ISSUE CAN BE REPAIRED AND I AM ABLE TO PROPERLY ROLL MY WINDOW UP AND DOWN IN THE COLD WEATHER WE ARE EXPERIENCING NOW......THAN YOU
Mfg Campaign: 11165550
Recall Date: Jan 4, 2019
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CONSTANTLY DIES. TOOK IT TO A SHOP TO SEE WHAT OR WHY. ITS THE INTAKE VALVE TIMING SOLENOID. WAS TOLD COULD REPLACE THE PART BUT IT NEVER REALLY FIXES THE PROBLEM HAVE TO TAKE ALL THE HEADS OFF AND CLEAN THE GUMMED UP OIL. I HAVE REGULAR OIL CHANGES. I EVEN GET IT TAKEN IN FOR AN OIL CHANGE BEFORE MY CAR TELLS ME I NEED TOO.
Corrective Action:
CONSTANTLY DIES. TOOK IT TO A SHOP TO SEE WHAT OR WHY. ITS THE INTAKE VALVE TIMING SOLENOID. WAS TOLD COULD REPLACE THE PART BUT IT NEVER REALLY FIXES THE PROBLEM HAVE TO TAKE ALL THE HEADS OFF AND CLEAN THE GUMMED UP OIL. I HAVE REGULAR OIL CHANGES. I EVEN GET IT TAKEN IN FOR AN OIL CHANGE BEFORE MY CAR TELLS ME I NEED TOO.
Additional Notes:
CONSTANTLY DIES. TOOK IT TO A SHOP TO SEE WHAT OR WHY. ITS THE INTAKE VALVE TIMING SOLENOID. WAS TOLD COULD REPLACE THE PART BUT IT NEVER REALLY FIXES THE PROBLEM HAVE TO TAKE ALL THE HEADS OFF AND CLEAN THE GUMMED UP OIL. I HAVE REGULAR OIL CHANGES. I EVEN GET IT TAKEN IN FOR AN OIL CHANGE BEFORE MY CAR TELLS ME I NEED TOO.
Mfg Campaign: 11162993
Recall Date: Dec 21, 2018
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WHILE DRIVING ON A ILLINOIS INTERSTATE HIGHWAY DURING HEAVY RAIN THE WIPERS SUDDENLY STOPPED IN THE EXTENDED POSITIION PARTICALLY BLOCKING MY VIEW OF THE HIGHWAY. I PULLED OVER AND COULD ONLY RETURN THE WIPER BLADES TO THE HOME POSITION AND THEY WOULD NOT WORK AT THIS POINT. TOOK TO MY DEALER AND IT WAS FOUND THAT THE WIPER TRANSMISSION HAD FAILED. GMC HAS ISSUED A RECALL ON EARLIER MODEL YEARS OF THE SAME MAKE AND MODEL VEHICLE. DEALER CONFIRMED THAT THE FAILURE WAS SAME AS BEING REPORTED ON RECALLED VEHICLES. HOWEVER, THE 2016 MODEL YEAR OF THE GMC TERRAIN IS NOT PART OF THE RECALL AT THIS TIME. FROM RESEARCH I HAVE DONE, THE WIPER TRANSMISSION ON MY VEHICLE IS THE SAME DESIGN AS THE VEHICLES INVOLVED IN THE RECALL. ALTHOUGH AN ACCIDENT WAS NOT A PART OF THIS FAILURE, IT COULD HAVE BEEN AS I WAS DRIVING ON A BUSY INTERSTATE HIGHWAY AT THE TIME AND IT WAS RAINING HARD. COPY OF DEALER INVOICE FOR WORK PERFORMED IS ATTACHED WHICH SHOWS THAT THIS WAS A WIPER TRANSMISSION FAILURE. I UNDERSTAND THAT THEIR HAVE BEEN COMPLAINTS OF OTHER FAILURES FOR THE 2016 MODELS AND WANTED TO ADD MY FAILURE TO THE LIST.
Corrective Action:
WHILE DRIVING ON A ILLINOIS INTERSTATE HIGHWAY DURING HEAVY RAIN THE WIPERS SUDDENLY STOPPED IN THE EXTENDED POSITIION PARTICALLY BLOCKING MY VIEW OF THE HIGHWAY. I PULLED OVER AND COULD ONLY RETURN THE WIPER BLADES TO THE HOME POSITION AND THEY WOULD NOT WORK AT THIS POINT. TOOK TO MY DEALER AND IT WAS FOUND THAT THE WIPER TRANSMISSION HAD FAILED. GMC HAS ISSUED A RECALL ON EARLIER MODEL YEARS OF THE SAME MAKE AND MODEL VEHICLE. DEALER CONFIRMED THAT THE FAILURE WAS SAME AS BEING REPORTED ON RECALLED VEHICLES. HOWEVER, THE 2016 MODEL YEAR OF THE GMC TERRAIN IS NOT PART OF THE RECALL AT THIS TIME. FROM RESEARCH I HAVE DONE, THE WIPER TRANSMISSION ON MY VEHICLE IS THE SAME DESIGN AS THE VEHICLES INVOLVED IN THE RECALL. ALTHOUGH AN ACCIDENT WAS NOT A PART OF THIS FAILURE, IT COULD HAVE BEEN AS I WAS DRIVING ON A BUSY INTERSTATE HIGHWAY AT THE TIME AND IT WAS RAINING HARD. COPY OF DEALER INVOICE FOR WORK PERFORMED IS ATTACHED WHICH SHOWS THAT THIS WAS A WIPER TRANSMISSION FAILURE. I UNDERSTAND THAT THEIR HAVE BEEN COMPLAINTS OF OTHER FAILURES FOR THE 2016 MODELS AND WANTED TO ADD MY FAILURE TO THE LIST.
Additional Notes:
WHILE DRIVING ON A ILLINOIS INTERSTATE HIGHWAY DURING HEAVY RAIN THE WIPERS SUDDENLY STOPPED IN THE EXTENDED POSITIION PARTICALLY BLOCKING MY VIEW OF THE HIGHWAY. I PULLED OVER AND COULD ONLY RETURN THE WIPER BLADES TO THE HOME POSITION AND THEY WOULD NOT WORK AT THIS POINT. TOOK TO MY DEALER AND IT WAS FOUND THAT THE WIPER TRANSMISSION HAD FAILED. GMC HAS ISSUED A RECALL ON EARLIER MODEL YEARS OF THE SAME MAKE AND MODEL VEHICLE. DEALER CONFIRMED THAT THE FAILURE WAS SAME AS BEING REPORTED ON RECALLED VEHICLES. HOWEVER, THE 2016 MODEL YEAR OF THE GMC TERRAIN IS NOT PART OF THE RECALL AT THIS TIME. FROM RESEARCH I HAVE DONE, THE WIPER TRANSMISSION ON MY VEHICLE IS THE SAME DESIGN AS THE VEHICLES INVOLVED IN THE RECALL. ALTHOUGH AN ACCIDENT WAS NOT A PART OF THIS FAILURE, IT COULD HAVE BEEN AS I WAS DRIVING ON A BUSY INTERSTATE HIGHWAY AT THE TIME AND IT WAS RAINING HARD. COPY OF DEALER INVOICE FOR WORK PERFORMED IS ATTACHED WHICH SHOWS THAT THIS WAS A WIPER TRANSMISSION FAILURE. I UNDERSTAND THAT THEIR HAVE BEEN COMPLAINTS OF OTHER FAILURES FOR THE 2016 MODELS AND WANTED TO ADD MY FAILURE TO THE LIST.
Mfg Campaign: 11149800
Recall Date: Nov 6, 2018
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE WHOLE INFOTAINMENT SYSTEM, INCLUDING BACKUP CAMERA AND NAVIGATION, IS NOT FUNCTIONING CORRECTLY. ACCORDING TO REPORTS FROM THE GMC DEALERSHIP AND FROM ONLINE BLOGS, THIS IS A WELL KNOWN SYSTEMIC PROBLEM THAT GM IS NOT ADDRESSING. SAFETY ISSUES: 1. THE BACKUP CAMERA DOES NOT WORK CORRECTLY. WHEN I PUT CAR IN REVERSE THE SCREEN STAYS BLACK WITHOUT ANY VIEW OF THE AREA BEHIND THE VEHICLE.. THIS IS DANGEROUS IN ANY VEHICLE, BUT ESPECIALLY IN THE GMC TERRAIN THAT IS FULL OF BLIND SPOTS. 2. THE RADIO COMES ON SPONTANEOUSLY DESPITE BEING TURNED 'OFF'. THE VOLUME DOES NOT RESPOND TO THE VOLUME CONTROL KNOB. THE RADIO DOES NOT TURN OFF AFTER PRESSING THE ON/OFF CONTROL. TRYING TO DEAL WITH THIS RADIO WHILE DRIVING IS EXTREMELY DISTRACTING AND DANGEROUS. THE PROBLEM STARTED ON 10/01/18 AND HAS NOT RESOLVED ON ITS OWN. MY GMC DEALER HAS SEEN A LOT OF SIMILAR PROBLEMS IN THIS VEHICLE MODEL.
Corrective Action:
THE WHOLE INFOTAINMENT SYSTEM, INCLUDING BACKUP CAMERA AND NAVIGATION, IS NOT FUNCTIONING CORRECTLY. ACCORDING TO REPORTS FROM THE GMC DEALERSHIP AND FROM ONLINE BLOGS, THIS IS A WELL KNOWN SYSTEMIC PROBLEM THAT GM IS NOT ADDRESSING. SAFETY ISSUES: 1. THE BACKUP CAMERA DOES NOT WORK CORRECTLY. WHEN I PUT CAR IN REVERSE THE SCREEN STAYS BLACK WITHOUT ANY VIEW OF THE AREA BEHIND THE VEHICLE.. THIS IS DANGEROUS IN ANY VEHICLE, BUT ESPECIALLY IN THE GMC TERRAIN THAT IS FULL OF BLIND SPOTS. 2. THE RADIO COMES ON SPONTANEOUSLY DESPITE BEING TURNED 'OFF'. THE VOLUME DOES NOT RESPOND TO THE VOLUME CONTROL KNOB. THE RADIO DOES NOT TURN OFF AFTER PRESSING THE ON/OFF CONTROL. TRYING TO DEAL WITH THIS RADIO WHILE DRIVING IS EXTREMELY DISTRACTING AND DANGEROUS. THE PROBLEM STARTED ON 10/01/18 AND HAS NOT RESOLVED ON ITS OWN. MY GMC DEALER HAS SEEN A LOT OF SIMILAR PROBLEMS IN THIS VEHICLE MODEL.
Additional Notes:
THE WHOLE INFOTAINMENT SYSTEM, INCLUDING BACKUP CAMERA AND NAVIGATION, IS NOT FUNCTIONING CORRECTLY. ACCORDING TO REPORTS FROM THE GMC DEALERSHIP AND FROM ONLINE BLOGS, THIS IS A WELL KNOWN SYSTEMIC PROBLEM THAT GM IS NOT ADDRESSING. SAFETY ISSUES: 1. THE BACKUP CAMERA DOES NOT WORK CORRECTLY. WHEN I PUT CAR IN REVERSE THE SCREEN STAYS BLACK WITHOUT ANY VIEW OF THE AREA BEHIND THE VEHICLE.. THIS IS DANGEROUS IN ANY VEHICLE, BUT ESPECIALLY IN THE GMC TERRAIN THAT IS FULL OF BLIND SPOTS. 2. THE RADIO COMES ON SPONTANEOUSLY DESPITE BEING TURNED 'OFF'. THE VOLUME DOES NOT RESPOND TO THE VOLUME CONTROL KNOB. THE RADIO DOES NOT TURN OFF AFTER PRESSING THE ON/OFF CONTROL. TRYING TO DEAL WITH THIS RADIO WHILE DRIVING IS EXTREMELY DISTRACTING AND DANGEROUS. THE PROBLEM STARTED ON 10/01/18 AND HAS NOT RESOLVED ON ITS OWN. MY GMC DEALER HAS SEEN A LOT OF SIMILAR PROBLEMS IN THIS VEHICLE MODEL.
Mfg Campaign: 11145183
Recall Date: Nov 4, 2018
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 GMC TERRAIN. THE CONTACT STATED THAT WHEN THE KEY WAS REMOVED FROM THE IGNITION SWITCH, THE ENGINE DID NOT SHUT DOWN. THE CONTACT HAD TO INSERT THE KEY INTO THE IGNITION SWITCH SEVERAL TIMES TO SHUT OFF THE ENGINE. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 GMC TERRAIN. THE CONTACT STATED THAT WHEN THE KEY WAS REMOVED FROM THE IGNITION SWITCH, THE ENGINE DID NOT SHUT DOWN. THE CONTACT HAD TO INSERT THE KEY INTO THE IGNITION SWITCH SEVERAL TIMES TO SHUT OFF THE ENGINE. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 GMC TERRAIN. THE CONTACT STATED THAT WHEN THE KEY WAS REMOVED FROM THE IGNITION SWITCH, THE ENGINE DID NOT SHUT DOWN. THE CONTACT HAD TO INSERT THE KEY INTO THE IGNITION SWITCH SEVERAL TIMES TO SHUT OFF THE ENGINE. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Mfg Campaign: 11132844
Recall Date: Oct 2, 2018
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEN DRIVING THE CAR WILL NOT RESPOND CORRECTLY TO THE ACCELERATOR, DELAYED RESPONSE. THE CAR WILL ALSO NOT SHIFT CORRECTLY (AS THOUGHT YOU ARE SHIFTING MANUALLY). WHILE DRIVING THE VEHICLE'S GAUGES WILL JUMP UP AND DOWN FOLLOWED BY THE CHECK ENGINE LIGHTS COMING ON. CAR WILL THEN GO INTO REDUCED POWER MODE. WHEN PRESSING ON THE ACCELERATOR THE ENGINE WILL REV AND THEN THE CAR SLAMS DOWN INTO 2ND GEAR. THE CAR HAS BEEN IN A GMC CERTIFIED GARAGE 7 TIMES AND OUT OF SERVICE WHILE IN THE GARAGE 40 DAYS AND COUNTING. NUMEROUS ATTEMPTS AT REPAIR HAVE OBVIOUSLY BEEN UNSUCCESSFUL. GM IS REFUSING TO BY THE CAR BACK BECAUSE I BOUGHT IT AT PREMIER CHEVROLET GMC IN MORGANTOWN, WV USED WITH 27,768 MILES ON 2/5/17.
Corrective Action:
WHEN DRIVING THE CAR WILL NOT RESPOND CORRECTLY TO THE ACCELERATOR, DELAYED RESPONSE. THE CAR WILL ALSO NOT SHIFT CORRECTLY (AS THOUGHT YOU ARE SHIFTING MANUALLY). WHILE DRIVING THE VEHICLE'S GAUGES WILL JUMP UP AND DOWN FOLLOWED BY THE CHECK ENGINE LIGHTS COMING ON. CAR WILL THEN GO INTO REDUCED POWER MODE. WHEN PRESSING ON THE ACCELERATOR THE ENGINE WILL REV AND THEN THE CAR SLAMS DOWN INTO 2ND GEAR. THE CAR HAS BEEN IN A GMC CERTIFIED GARAGE 7 TIMES AND OUT OF SERVICE WHILE IN THE GARAGE 40 DAYS AND COUNTING. NUMEROUS ATTEMPTS AT REPAIR HAVE OBVIOUSLY BEEN UNSUCCESSFUL. GM IS REFUSING TO BY THE CAR BACK BECAUSE I BOUGHT IT AT PREMIER CHEVROLET GMC IN MORGANTOWN, WV USED WITH 27,768 MILES ON 2/5/17.
Additional Notes:
WHEN DRIVING THE CAR WILL NOT RESPOND CORRECTLY TO THE ACCELERATOR, DELAYED RESPONSE. THE CAR WILL ALSO NOT SHIFT CORRECTLY (AS THOUGHT YOU ARE SHIFTING MANUALLY). WHILE DRIVING THE VEHICLE'S GAUGES WILL JUMP UP AND DOWN FOLLOWED BY THE CHECK ENGINE LIGHTS COMING ON. CAR WILL THEN GO INTO REDUCED POWER MODE. WHEN PRESSING ON THE ACCELERATOR THE ENGINE WILL REV AND THEN THE CAR SLAMS DOWN INTO 2ND GEAR. THE CAR HAS BEEN IN A GMC CERTIFIED GARAGE 7 TIMES AND OUT OF SERVICE WHILE IN THE GARAGE 40 DAYS AND COUNTING. NUMEROUS ATTEMPTS AT REPAIR HAVE OBVIOUSLY BEEN UNSUCCESSFUL. GM IS REFUSING TO BY THE CAR BACK BECAUSE I BOUGHT IT AT PREMIER CHEVROLET GMC IN MORGANTOWN, WV USED WITH 27,768 MILES ON 2/5/17.
Mfg Campaign: 11121628
Recall Date: Aug 22, 2018
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
WHEN DRIVING THE CAR WILL NOT RESPOND CORRECTLY TO THE ACCELERATOR, DELAYED RESPONSE. THE CAR WILL ALSO NOT SHIFT CORRECTLY (AS THOUGHT YOU ARE SHIFTING MANUALLY). WHILE DRIVING THE VEHICLE'S GAUGES WILL JUMP UP AND DOWN FOLLOWED BY THE CHECK ENGINE LIGHTS COMING ON. CAR WILL THEN GO INTO REDUCED POWER MODE. WHEN PRESSING ON THE ACCELERATOR THE ENGINE WILL REV AND THEN THE CAR SLAMS DOWN INTO 2ND GEAR. THE CAR HAS BEEN IN A GMC CERTIFIED GARAGE 7 TIMES AND OUT OF SERVICE WHILE IN THE GARAGE 40 DAYS AND COUNTING. NUMEROUS ATTEMPTS AT REPAIR HAVE OBVIOUSLY BEEN UNSUCCESSFUL. GM IS REFUSING TO BY THE CAR BACK BECAUSE I BOUGHT IT AT PREMIER CHEVROLET GMC IN MORGANTOWN, WV USED WITH 27,768 MILES ON 2/5/17.
Corrective Action:
WHEN DRIVING THE CAR WILL NOT RESPOND CORRECTLY TO THE ACCELERATOR, DELAYED RESPONSE. THE CAR WILL ALSO NOT SHIFT CORRECTLY (AS THOUGHT YOU ARE SHIFTING MANUALLY). WHILE DRIVING THE VEHICLE'S GAUGES WILL JUMP UP AND DOWN FOLLOWED BY THE CHECK ENGINE LIGHTS COMING ON. CAR WILL THEN GO INTO REDUCED POWER MODE. WHEN PRESSING ON THE ACCELERATOR THE ENGINE WILL REV AND THEN THE CAR SLAMS DOWN INTO 2ND GEAR. THE CAR HAS BEEN IN A GMC CERTIFIED GARAGE 7 TIMES AND OUT OF SERVICE WHILE IN THE GARAGE 40 DAYS AND COUNTING. NUMEROUS ATTEMPTS AT REPAIR HAVE OBVIOUSLY BEEN UNSUCCESSFUL. GM IS REFUSING TO BY THE CAR BACK BECAUSE I BOUGHT IT AT PREMIER CHEVROLET GMC IN MORGANTOWN, WV USED WITH 27,768 MILES ON 2/5/17.
Additional Notes:
WHEN DRIVING THE CAR WILL NOT RESPOND CORRECTLY TO THE ACCELERATOR, DELAYED RESPONSE. THE CAR WILL ALSO NOT SHIFT CORRECTLY (AS THOUGHT YOU ARE SHIFTING MANUALLY). WHILE DRIVING THE VEHICLE'S GAUGES WILL JUMP UP AND DOWN FOLLOWED BY THE CHECK ENGINE LIGHTS COMING ON. CAR WILL THEN GO INTO REDUCED POWER MODE. WHEN PRESSING ON THE ACCELERATOR THE ENGINE WILL REV AND THEN THE CAR SLAMS DOWN INTO 2ND GEAR. THE CAR HAS BEEN IN A GMC CERTIFIED GARAGE 7 TIMES AND OUT OF SERVICE WHILE IN THE GARAGE 40 DAYS AND COUNTING. NUMEROUS ATTEMPTS AT REPAIR HAVE OBVIOUSLY BEEN UNSUCCESSFUL. GM IS REFUSING TO BY THE CAR BACK BECAUSE I BOUGHT IT AT PREMIER CHEVROLET GMC IN MORGANTOWN, WV USED WITH 27,768 MILES ON 2/5/17.
Mfg Campaign: 11121628
Recall Date: Aug 22, 2018
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN DRIVING THE CAR WILL NOT RESPOND CORRECTLY TO THE ACCELERATOR, DELAYED RESPONSE. THE CAR WILL ALSO NOT SHIFT CORRECTLY (AS THOUGHT YOU ARE SHIFTING MANUALLY). WHILE DRIVING THE VEHICLE'S GAUGES WILL JUMP UP AND DOWN FOLLOWED BY THE CHECK ENGINE LIGHTS COMING ON. CAR WILL THEN GO INTO REDUCED POWER MODE. WHEN PRESSING ON THE ACCELERATOR THE ENGINE WILL REV AND THEN THE CAR SLAMS DOWN INTO 2ND GEAR. THE CAR HAS BEEN IN A GMC CERTIFIED GARAGE 7 TIMES AND OUT OF SERVICE WHILE IN THE GARAGE 40 DAYS AND COUNTING. NUMEROUS ATTEMPTS AT REPAIR HAVE OBVIOUSLY BEEN UNSUCCESSFUL. GM IS REFUSING TO BY THE CAR BACK BECAUSE I BOUGHT IT AT PREMIER CHEVROLET GMC IN MORGANTOWN, WV USED WITH 27,768 MILES ON 2/5/17.
Corrective Action:
WHEN DRIVING THE CAR WILL NOT RESPOND CORRECTLY TO THE ACCELERATOR, DELAYED RESPONSE. THE CAR WILL ALSO NOT SHIFT CORRECTLY (AS THOUGHT YOU ARE SHIFTING MANUALLY). WHILE DRIVING THE VEHICLE'S GAUGES WILL JUMP UP AND DOWN FOLLOWED BY THE CHECK ENGINE LIGHTS COMING ON. CAR WILL THEN GO INTO REDUCED POWER MODE. WHEN PRESSING ON THE ACCELERATOR THE ENGINE WILL REV AND THEN THE CAR SLAMS DOWN INTO 2ND GEAR. THE CAR HAS BEEN IN A GMC CERTIFIED GARAGE 7 TIMES AND OUT OF SERVICE WHILE IN THE GARAGE 40 DAYS AND COUNTING. NUMEROUS ATTEMPTS AT REPAIR HAVE OBVIOUSLY BEEN UNSUCCESSFUL. GM IS REFUSING TO BY THE CAR BACK BECAUSE I BOUGHT IT AT PREMIER CHEVROLET GMC IN MORGANTOWN, WV USED WITH 27,768 MILES ON 2/5/17.
Additional Notes:
WHEN DRIVING THE CAR WILL NOT RESPOND CORRECTLY TO THE ACCELERATOR, DELAYED RESPONSE. THE CAR WILL ALSO NOT SHIFT CORRECTLY (AS THOUGHT YOU ARE SHIFTING MANUALLY). WHILE DRIVING THE VEHICLE'S GAUGES WILL JUMP UP AND DOWN FOLLOWED BY THE CHECK ENGINE LIGHTS COMING ON. CAR WILL THEN GO INTO REDUCED POWER MODE. WHEN PRESSING ON THE ACCELERATOR THE ENGINE WILL REV AND THEN THE CAR SLAMS DOWN INTO 2ND GEAR. THE CAR HAS BEEN IN A GMC CERTIFIED GARAGE 7 TIMES AND OUT OF SERVICE WHILE IN THE GARAGE 40 DAYS AND COUNTING. NUMEROUS ATTEMPTS AT REPAIR HAVE OBVIOUSLY BEEN UNSUCCESSFUL. GM IS REFUSING TO BY THE CAR BACK BECAUSE I BOUGHT IT AT PREMIER CHEVROLET GMC IN MORGANTOWN, WV USED WITH 27,768 MILES ON 2/5/17.
Mfg Campaign: 11121628
Recall Date: Aug 22, 2018
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2016 GMC TERRAIN. THE CONTACT CALLED ON BEHALF OF THE DRIVER. WHILE THE DRIVER WAS AT A STOP SIGN AND MAKING A RIGHT TURN, THE FRONT AND REAR PASSENGER SIDE TIRES EXPLODED. THE DRIVER COASTED THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS REPAIRED BY THE CONTACT WHO REPLACED THE TIRES. THE VEHICLE WAS TAKEN TO ED MORSE MAZDA GMC BUICK OF PORT RICHEY (10237 US-19, PORT RICHEY, FL 34668, (888) 852-6523) WHERE IT WAS DIAGNOSED THAT AN ALIGNMENT WAS NEEDED AND THE REAR SUSPENSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 GMC TERRAIN. THE CONTACT CALLED ON BEHALF OF THE DRIVER. WHILE THE DRIVER WAS AT A STOP SIGN AND MAKING A RIGHT TURN, THE FRONT AND REAR PASSENGER SIDE TIRES EXPLODED. THE DRIVER COASTED THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS REPAIRED BY THE CONTACT WHO REPLACED THE TIRES. THE VEHICLE WAS TAKEN TO ED MORSE MAZDA GMC BUICK OF PORT RICHEY (10237 US-19, PORT RICHEY, FL 34668, (888) 852-6523) WHERE IT WAS DIAGNOSED THAT AN ALIGNMENT WAS NEEDED AND THE REAR SUSPENSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 GMC TERRAIN. THE CONTACT CALLED ON BEHALF OF THE DRIVER. WHILE THE DRIVER WAS AT A STOP SIGN AND MAKING A RIGHT TURN, THE FRONT AND REAR PASSENGER SIDE TIRES EXPLODED. THE DRIVER COASTED THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS REPAIRED BY THE CONTACT WHO REPLACED THE TIRES. THE VEHICLE WAS TAKEN TO ED MORSE MAZDA GMC BUICK OF PORT RICHEY (10237 US-19, PORT RICHEY, FL 34668, (888) 852-6523) WHERE IT WAS DIAGNOSED THAT AN ALIGNMENT WAS NEEDED AND THE REAR SUSPENSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.
Mfg Campaign: 11120447
Recall Date: Aug 16, 2018
General Motors, Llc
Defect Description:
WHEELS
Potential Consequences:
TL* THE CONTACT OWNS A 2016 GMC TERRAIN. THE CONTACT CALLED ON BEHALF OF THE DRIVER. WHILE THE DRIVER WAS AT A STOP SIGN AND MAKING A RIGHT TURN, THE FRONT AND REAR PASSENGER SIDE TIRES EXPLODED. THE DRIVER COASTED THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS REPAIRED BY THE CONTACT WHO REPLACED THE TIRES. THE VEHICLE WAS TAKEN TO ED MORSE MAZDA GMC BUICK OF PORT RICHEY (10237 US-19, PORT RICHEY, FL 34668, (888) 852-6523) WHERE IT WAS DIAGNOSED THAT AN ALIGNMENT WAS NEEDED AND THE REAR SUSPENSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 GMC TERRAIN. THE CONTACT CALLED ON BEHALF OF THE DRIVER. WHILE THE DRIVER WAS AT A STOP SIGN AND MAKING A RIGHT TURN, THE FRONT AND REAR PASSENGER SIDE TIRES EXPLODED. THE DRIVER COASTED THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS REPAIRED BY THE CONTACT WHO REPLACED THE TIRES. THE VEHICLE WAS TAKEN TO ED MORSE MAZDA GMC BUICK OF PORT RICHEY (10237 US-19, PORT RICHEY, FL 34668, (888) 852-6523) WHERE IT WAS DIAGNOSED THAT AN ALIGNMENT WAS NEEDED AND THE REAR SUSPENSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 GMC TERRAIN. THE CONTACT CALLED ON BEHALF OF THE DRIVER. WHILE THE DRIVER WAS AT A STOP SIGN AND MAKING A RIGHT TURN, THE FRONT AND REAR PASSENGER SIDE TIRES EXPLODED. THE DRIVER COASTED THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS REPAIRED BY THE CONTACT WHO REPLACED THE TIRES. THE VEHICLE WAS TAKEN TO ED MORSE MAZDA GMC BUICK OF PORT RICHEY (10237 US-19, PORT RICHEY, FL 34668, (888) 852-6523) WHERE IT WAS DIAGNOSED THAT AN ALIGNMENT WAS NEEDED AND THE REAR SUSPENSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.
Mfg Campaign: 11120447
Recall Date: Aug 16, 2018
General Motors, Llc
Defect Description:
WHEELS
Potential Consequences:
THE TIRES ON THE CAR LOSE AIR PRESSURE VERY QUICKLY, EVEN WHEN THE CORRECT AMOUNT OF AIR PRESSURE IS ADDED. THE CAR CAN SET IN THE GARAGE FOR A FEW DAYS AND ONE TIRE MAY HAVE LOW AIR PRESSURE AND I FILL IT UP TO 32 PSI. A WEEK OR LESS LATER, ANOTHER TIRE WILL HAVE LOW AIR PRESSURE AND SO ON. THIS IS HAS NEVER HAPPENED BEFORE WITH OTHER GM SUV'S I'VE OWNED.
Corrective Action:
THE TIRES ON THE CAR LOSE AIR PRESSURE VERY QUICKLY, EVEN WHEN THE CORRECT AMOUNT OF AIR PRESSURE IS ADDED. THE CAR CAN SET IN THE GARAGE FOR A FEW DAYS AND ONE TIRE MAY HAVE LOW AIR PRESSURE AND I FILL IT UP TO 32 PSI. A WEEK OR LESS LATER, ANOTHER TIRE WILL HAVE LOW AIR PRESSURE AND SO ON. THIS IS HAS NEVER HAPPENED BEFORE WITH OTHER GM SUV'S I'VE OWNED.
Additional Notes:
THE TIRES ON THE CAR LOSE AIR PRESSURE VERY QUICKLY, EVEN WHEN THE CORRECT AMOUNT OF AIR PRESSURE IS ADDED. THE CAR CAN SET IN THE GARAGE FOR A FEW DAYS AND ONE TIRE MAY HAVE LOW AIR PRESSURE AND I FILL IT UP TO 32 PSI. A WEEK OR LESS LATER, ANOTHER TIRE WILL HAVE LOW AIR PRESSURE AND SO ON. THIS IS HAS NEVER HAPPENED BEFORE WITH OTHER GM SUV'S I'VE OWNED.
Mfg Campaign: 11114233
Recall Date: Jul 27, 2018
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2016 GMC TERRAIN WILL SHOW THE CHECK ENGINE, TRACTION CONTROL AND SERVICE STABILITRAK LIGHTS AFTER GAUGES JUMP UP AND DOWN. VEHICLE WILL THEN GO INTO NEUTRAL AND THEN SUDDENLY SLAM INTO 2ND GEAR. THIS OCCURS AT HIGH RATES OF SPEED ON THE INTERSTATE, AS WELL AS, NORMAL ROADS. THE VEHICLE WILL THEN STAY IN 2ND GEAR AND WILL NOT GO INTO ANOTHER GEAR WHEN IT IS PLACED IN MANUAL EITHER. SOMETIMES, AFTER RESTARTING SEVERAL TIMES, IT WILL DRIVE NORMALLY. OTHER TIMES, IT WILL NOT START ONCE IT IS TURNED OFF. I HAVE HAD IT TO THE GARAGE FIVE TIMES IN THE LAST MONTH. THE STARTER WIRE AND STARTER RELAY HAVE BEEN REPLACED, LOOSE GROUND WIRE TIGHTENED, AND THE ECM REPLACED YET THE CAR CONTINUES TO REPEAT THE SAME CYCLE. CAR CURRENTLY HAS 53,300 MILES ON IT.
Corrective Action:
2016 GMC TERRAIN WILL SHOW THE CHECK ENGINE, TRACTION CONTROL AND SERVICE STABILITRAK LIGHTS AFTER GAUGES JUMP UP AND DOWN. VEHICLE WILL THEN GO INTO NEUTRAL AND THEN SUDDENLY SLAM INTO 2ND GEAR. THIS OCCURS AT HIGH RATES OF SPEED ON THE INTERSTATE, AS WELL AS, NORMAL ROADS. THE VEHICLE WILL THEN STAY IN 2ND GEAR AND WILL NOT GO INTO ANOTHER GEAR WHEN IT IS PLACED IN MANUAL EITHER. SOMETIMES, AFTER RESTARTING SEVERAL TIMES, IT WILL DRIVE NORMALLY. OTHER TIMES, IT WILL NOT START ONCE IT IS TURNED OFF. I HAVE HAD IT TO THE GARAGE FIVE TIMES IN THE LAST MONTH. THE STARTER WIRE AND STARTER RELAY HAVE BEEN REPLACED, LOOSE GROUND WIRE TIGHTENED, AND THE ECM REPLACED YET THE CAR CONTINUES TO REPEAT THE SAME CYCLE. CAR CURRENTLY HAS 53,300 MILES ON IT.
Additional Notes:
2016 GMC TERRAIN WILL SHOW THE CHECK ENGINE, TRACTION CONTROL AND SERVICE STABILITRAK LIGHTS AFTER GAUGES JUMP UP AND DOWN. VEHICLE WILL THEN GO INTO NEUTRAL AND THEN SUDDENLY SLAM INTO 2ND GEAR. THIS OCCURS AT HIGH RATES OF SPEED ON THE INTERSTATE, AS WELL AS, NORMAL ROADS. THE VEHICLE WILL THEN STAY IN 2ND GEAR AND WILL NOT GO INTO ANOTHER GEAR WHEN IT IS PLACED IN MANUAL EITHER. SOMETIMES, AFTER RESTARTING SEVERAL TIMES, IT WILL DRIVE NORMALLY. OTHER TIMES, IT WILL NOT START ONCE IT IS TURNED OFF. I HAVE HAD IT TO THE GARAGE FIVE TIMES IN THE LAST MONTH. THE STARTER WIRE AND STARTER RELAY HAVE BEEN REPLACED, LOOSE GROUND WIRE TIGHTENED, AND THE ECM REPLACED YET THE CAR CONTINUES TO REPEAT THE SAME CYCLE. CAR CURRENTLY HAS 53,300 MILES ON IT.
Mfg Campaign: 11100255
Recall Date: Jun 6, 2018
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
2016 GMC TERRAIN WILL SHOW THE CHECK ENGINE, TRACTION CONTROL AND SERVICE STABILITRAK LIGHTS AFTER GAUGES JUMP UP AND DOWN. VEHICLE WILL THEN GO INTO NEUTRAL AND THEN SUDDENLY SLAM INTO 2ND GEAR. THIS OCCURS AT HIGH RATES OF SPEED ON THE INTERSTATE, AS WELL AS, NORMAL ROADS. THE VEHICLE WILL THEN STAY IN 2ND GEAR AND WILL NOT GO INTO ANOTHER GEAR WHEN IT IS PLACED IN MANUAL EITHER. SOMETIMES, AFTER RESTARTING SEVERAL TIMES, IT WILL DRIVE NORMALLY. OTHER TIMES, IT WILL NOT START ONCE IT IS TURNED OFF. I HAVE HAD IT TO THE GARAGE FIVE TIMES IN THE LAST MONTH. THE STARTER WIRE AND STARTER RELAY HAVE BEEN REPLACED, LOOSE GROUND WIRE TIGHTENED, AND THE ECM REPLACED YET THE CAR CONTINUES TO REPEAT THE SAME CYCLE. CAR CURRENTLY HAS 53,300 MILES ON IT.
Corrective Action:
2016 GMC TERRAIN WILL SHOW THE CHECK ENGINE, TRACTION CONTROL AND SERVICE STABILITRAK LIGHTS AFTER GAUGES JUMP UP AND DOWN. VEHICLE WILL THEN GO INTO NEUTRAL AND THEN SUDDENLY SLAM INTO 2ND GEAR. THIS OCCURS AT HIGH RATES OF SPEED ON THE INTERSTATE, AS WELL AS, NORMAL ROADS. THE VEHICLE WILL THEN STAY IN 2ND GEAR AND WILL NOT GO INTO ANOTHER GEAR WHEN IT IS PLACED IN MANUAL EITHER. SOMETIMES, AFTER RESTARTING SEVERAL TIMES, IT WILL DRIVE NORMALLY. OTHER TIMES, IT WILL NOT START ONCE IT IS TURNED OFF. I HAVE HAD IT TO THE GARAGE FIVE TIMES IN THE LAST MONTH. THE STARTER WIRE AND STARTER RELAY HAVE BEEN REPLACED, LOOSE GROUND WIRE TIGHTENED, AND THE ECM REPLACED YET THE CAR CONTINUES TO REPEAT THE SAME CYCLE. CAR CURRENTLY HAS 53,300 MILES ON IT.
Additional Notes:
2016 GMC TERRAIN WILL SHOW THE CHECK ENGINE, TRACTION CONTROL AND SERVICE STABILITRAK LIGHTS AFTER GAUGES JUMP UP AND DOWN. VEHICLE WILL THEN GO INTO NEUTRAL AND THEN SUDDENLY SLAM INTO 2ND GEAR. THIS OCCURS AT HIGH RATES OF SPEED ON THE INTERSTATE, AS WELL AS, NORMAL ROADS. THE VEHICLE WILL THEN STAY IN 2ND GEAR AND WILL NOT GO INTO ANOTHER GEAR WHEN IT IS PLACED IN MANUAL EITHER. SOMETIMES, AFTER RESTARTING SEVERAL TIMES, IT WILL DRIVE NORMALLY. OTHER TIMES, IT WILL NOT START ONCE IT IS TURNED OFF. I HAVE HAD IT TO THE GARAGE FIVE TIMES IN THE LAST MONTH. THE STARTER WIRE AND STARTER RELAY HAVE BEEN REPLACED, LOOSE GROUND WIRE TIGHTENED, AND THE ECM REPLACED YET THE CAR CONTINUES TO REPEAT THE SAME CYCLE. CAR CURRENTLY HAS 53,300 MILES ON IT.
Mfg Campaign: 11100255
Recall Date: Jun 6, 2018
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
2016 GMC TERRAIN WILL SHOW THE CHECK ENGINE, TRACTION CONTROL AND SERVICE STABILITRAK LIGHTS AFTER GAUGES JUMP UP AND DOWN. VEHICLE WILL THEN GO INTO NEUTRAL AND THEN SUDDENLY SLAM INTO 2ND GEAR. THIS OCCURS AT HIGH RATES OF SPEED ON THE INTERSTATE, AS WELL AS, NORMAL ROADS. THE VEHICLE WILL THEN STAY IN 2ND GEAR AND WILL NOT GO INTO ANOTHER GEAR WHEN IT IS PLACED IN MANUAL EITHER. SOMETIMES, AFTER RESTARTING SEVERAL TIMES, IT WILL DRIVE NORMALLY. OTHER TIMES, IT WILL NOT START ONCE IT IS TURNED OFF. I HAVE HAD IT TO THE GARAGE FIVE TIMES IN THE LAST MONTH. THE STARTER WIRE AND STARTER RELAY HAVE BEEN REPLACED, LOOSE GROUND WIRE TIGHTENED, AND THE ECM REPLACED YET THE CAR CONTINUES TO REPEAT THE SAME CYCLE. CAR CURRENTLY HAS 53,300 MILES ON IT.
Corrective Action:
2016 GMC TERRAIN WILL SHOW THE CHECK ENGINE, TRACTION CONTROL AND SERVICE STABILITRAK LIGHTS AFTER GAUGES JUMP UP AND DOWN. VEHICLE WILL THEN GO INTO NEUTRAL AND THEN SUDDENLY SLAM INTO 2ND GEAR. THIS OCCURS AT HIGH RATES OF SPEED ON THE INTERSTATE, AS WELL AS, NORMAL ROADS. THE VEHICLE WILL THEN STAY IN 2ND GEAR AND WILL NOT GO INTO ANOTHER GEAR WHEN IT IS PLACED IN MANUAL EITHER. SOMETIMES, AFTER RESTARTING SEVERAL TIMES, IT WILL DRIVE NORMALLY. OTHER TIMES, IT WILL NOT START ONCE IT IS TURNED OFF. I HAVE HAD IT TO THE GARAGE FIVE TIMES IN THE LAST MONTH. THE STARTER WIRE AND STARTER RELAY HAVE BEEN REPLACED, LOOSE GROUND WIRE TIGHTENED, AND THE ECM REPLACED YET THE CAR CONTINUES TO REPEAT THE SAME CYCLE. CAR CURRENTLY HAS 53,300 MILES ON IT.
Additional Notes:
2016 GMC TERRAIN WILL SHOW THE CHECK ENGINE, TRACTION CONTROL AND SERVICE STABILITRAK LIGHTS AFTER GAUGES JUMP UP AND DOWN. VEHICLE WILL THEN GO INTO NEUTRAL AND THEN SUDDENLY SLAM INTO 2ND GEAR. THIS OCCURS AT HIGH RATES OF SPEED ON THE INTERSTATE, AS WELL AS, NORMAL ROADS. THE VEHICLE WILL THEN STAY IN 2ND GEAR AND WILL NOT GO INTO ANOTHER GEAR WHEN IT IS PLACED IN MANUAL EITHER. SOMETIMES, AFTER RESTARTING SEVERAL TIMES, IT WILL DRIVE NORMALLY. OTHER TIMES, IT WILL NOT START ONCE IT IS TURNED OFF. I HAVE HAD IT TO THE GARAGE FIVE TIMES IN THE LAST MONTH. THE STARTER WIRE AND STARTER RELAY HAVE BEEN REPLACED, LOOSE GROUND WIRE TIGHTENED, AND THE ECM REPLACED YET THE CAR CONTINUES TO REPEAT THE SAME CYCLE. CAR CURRENTLY HAS 53,300 MILES ON IT.
Mfg Campaign: 11100255
Recall Date: Jun 6, 2018
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
STEERING WILL NOT RETURN TO CENTER UNDER HARD ACCELERATION. TESTED CHEVEY EQUINOX WITH V-6 AND HYDRAULIC STEERING SYSTEM PRODUCED THE SAME RESULTS. THIS IS A SEVERE SAFETY PROBLEM WHEN INEXPERIENCED DRIVER OPERATES VEHICLE AS THE VEHICLE CONTINUES IN THE DIRECTION OF THE TURN. THESE VEHICLES ARE VERY QUICK ADD CAN CAUSE SEVERE DAMAGE TO VEHICLES/PEDESTRIANS IF NOT AWARE OF THIS PROBLEM. AT PRESENT DEALER HAS NOT REPAIRED/SOLVED PROBLEM AND STATED IT IS NOT THAT SEVERE.OF A PROBLEM
Corrective Action:
STEERING WILL NOT RETURN TO CENTER UNDER HARD ACCELERATION. TESTED CHEVEY EQUINOX WITH V-6 AND HYDRAULIC STEERING SYSTEM PRODUCED THE SAME RESULTS. THIS IS A SEVERE SAFETY PROBLEM WHEN INEXPERIENCED DRIVER OPERATES VEHICLE AS THE VEHICLE CONTINUES IN THE DIRECTION OF THE TURN. THESE VEHICLES ARE VERY QUICK ADD CAN CAUSE SEVERE DAMAGE TO VEHICLES/PEDESTRIANS IF NOT AWARE OF THIS PROBLEM. AT PRESENT DEALER HAS NOT REPAIRED/SOLVED PROBLEM AND STATED IT IS NOT THAT SEVERE.OF A PROBLEM
Additional Notes:
STEERING WILL NOT RETURN TO CENTER UNDER HARD ACCELERATION. TESTED CHEVEY EQUINOX WITH V-6 AND HYDRAULIC STEERING SYSTEM PRODUCED THE SAME RESULTS. THIS IS A SEVERE SAFETY PROBLEM WHEN INEXPERIENCED DRIVER OPERATES VEHICLE AS THE VEHICLE CONTINUES IN THE DIRECTION OF THE TURN. THESE VEHICLES ARE VERY QUICK ADD CAN CAUSE SEVERE DAMAGE TO VEHICLES/PEDESTRIANS IF NOT AWARE OF THIS PROBLEM. AT PRESENT DEALER HAS NOT REPAIRED/SOLVED PROBLEM AND STATED IT IS NOT THAT SEVERE.OF A PROBLEM
Mfg Campaign: 11083133
Recall Date: Apr 3, 2018
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
NOTICED BLACK FLUID ON LIFTGATE FRAME. SEVERAL DAYS LATER I HAD GREAT DIFFICULTY RAISING THE HATCH. WHEN I RELEASED IT THE GATE FELL VIOLENTELY INJURING MY HAND. IT APPEARS BOTH PISTONS FAILED. MY CONCERN IS THAT HAD THE GATE BEEN IN THE RAISED POSITION AND IT FELL, MYSELF OR A FAMILY MEMBER WOULD HAVE BEEN SERIOUSLY HURT. THIS IS VERY DANGEROUS. THE GATE IS EXTREMELY HEAVY. MY DEALER DID NOT RECOGNIZE THE URGENCY OF THIS PROBLEM NOW MAKING ME WAIT NEARLY A WEEK FOR REPAIR. VEHICLE WAS PARKED IN MY DRIVE AT THE TIME.
Corrective Action:
NOTICED BLACK FLUID ON LIFTGATE FRAME. SEVERAL DAYS LATER I HAD GREAT DIFFICULTY RAISING THE HATCH. WHEN I RELEASED IT THE GATE FELL VIOLENTELY INJURING MY HAND. IT APPEARS BOTH PISTONS FAILED. MY CONCERN IS THAT HAD THE GATE BEEN IN THE RAISED POSITION AND IT FELL, MYSELF OR A FAMILY MEMBER WOULD HAVE BEEN SERIOUSLY HURT. THIS IS VERY DANGEROUS. THE GATE IS EXTREMELY HEAVY. MY DEALER DID NOT RECOGNIZE THE URGENCY OF THIS PROBLEM NOW MAKING ME WAIT NEARLY A WEEK FOR REPAIR. VEHICLE WAS PARKED IN MY DRIVE AT THE TIME.
Additional Notes:
NOTICED BLACK FLUID ON LIFTGATE FRAME. SEVERAL DAYS LATER I HAD GREAT DIFFICULTY RAISING THE HATCH. WHEN I RELEASED IT THE GATE FELL VIOLENTELY INJURING MY HAND. IT APPEARS BOTH PISTONS FAILED. MY CONCERN IS THAT HAD THE GATE BEEN IN THE RAISED POSITION AND IT FELL, MYSELF OR A FAMILY MEMBER WOULD HAVE BEEN SERIOUSLY HURT. THIS IS VERY DANGEROUS. THE GATE IS EXTREMELY HEAVY. MY DEALER DID NOT RECOGNIZE THE URGENCY OF THIS PROBLEM NOW MAKING ME WAIT NEARLY A WEEK FOR REPAIR. VEHICLE WAS PARKED IN MY DRIVE AT THE TIME.
Mfg Campaign: 11015898
Recall Date: Aug 17, 2017
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 GMC TERRAIN. WHILE ATTEMPTING TO START THE ENGINE, IT FAILED TO START. THE VEHICLE WAS TOWED TO THE DEALER (SULLER GMC LOCATED IN FARMINGTON HILLS, MICHIGAN) WHERE IT WAS DIAGNOSED THAT RODENTS HAD EATEN THE ELECTRICAL WIRES. THE CONTACT WAS INFORMED THAT THE WIRING HARNESS WAS PRODUCED USING SOY BASED MATERIALS, WHICH ATTRACTED RODENTS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 11,000. UPDATED 09/06/17*LJ *JS
Corrective Action:
TL* THE CONTACT OWNS A 2016 GMC TERRAIN. WHILE ATTEMPTING TO START THE ENGINE, IT FAILED TO START. THE VEHICLE WAS TOWED TO THE DEALER (SULLER GMC LOCATED IN FARMINGTON HILLS, MICHIGAN) WHERE IT WAS DIAGNOSED THAT RODENTS HAD EATEN THE ELECTRICAL WIRES. THE CONTACT WAS INFORMED THAT THE WIRING HARNESS WAS PRODUCED USING SOY BASED MATERIALS, WHICH ATTRACTED RODENTS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 11,000. UPDATED 09/06/17*LJ *JS
Additional Notes:
TL* THE CONTACT OWNS A 2016 GMC TERRAIN. WHILE ATTEMPTING TO START THE ENGINE, IT FAILED TO START. THE VEHICLE WAS TOWED TO THE DEALER (SULLER GMC LOCATED IN FARMINGTON HILLS, MICHIGAN) WHERE IT WAS DIAGNOSED THAT RODENTS HAD EATEN THE ELECTRICAL WIRES. THE CONTACT WAS INFORMED THAT THE WIRING HARNESS WAS PRODUCED USING SOY BASED MATERIALS, WHICH ATTRACTED RODENTS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 11,000. UPDATED 09/06/17*LJ *JS
Mfg Campaign: 11012860
Recall Date: Aug 4, 2017
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 GMC TERRAIN. THE CONTACT STATED THAT THE ENGINE FAILED TO START. THE VEHICLE WAS TOWED TO SELLER GMC DEALER LOCATED AT 3800 GRAND RIVER AVENUE FARMINGTON HILL, MI 48335, PHONE NUMBER: 248-478-8000. THE DEALER PERFORMED A DIAGNOSTIC WHICH INDICATED THAT RODENTS WERE ATTRACTED TO THE WIRING COLORS AND WAS ABLE ACCESS AND DESTROYED ALL THE WIRES UNDER THE HOOD. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 GMC TERRAIN. THE CONTACT STATED THAT THE ENGINE FAILED TO START. THE VEHICLE WAS TOWED TO SELLER GMC DEALER LOCATED AT 3800 GRAND RIVER AVENUE FARMINGTON HILL, MI 48335, PHONE NUMBER: 248-478-8000. THE DEALER PERFORMED A DIAGNOSTIC WHICH INDICATED THAT RODENTS WERE ATTRACTED TO THE WIRING COLORS AND WAS ABLE ACCESS AND DESTROYED ALL THE WIRES UNDER THE HOOD. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 GMC TERRAIN. THE CONTACT STATED THAT THE ENGINE FAILED TO START. THE VEHICLE WAS TOWED TO SELLER GMC DEALER LOCATED AT 3800 GRAND RIVER AVENUE FARMINGTON HILL, MI 48335, PHONE NUMBER: 248-478-8000. THE DEALER PERFORMED A DIAGNOSTIC WHICH INDICATED THAT RODENTS WERE ATTRACTED TO THE WIRING COLORS AND WAS ABLE ACCESS AND DESTROYED ALL THE WIRES UNDER THE HOOD. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,000.
Mfg Campaign: 11001596
Recall Date: Jun 27, 2017
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