Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2010-2017 GMC Terrain vehicles. A reflection caused by the headlight housings may illuminate areas above the vehicle and outside of the driver's view with excessively bright light. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222363740
Recall Date: Mar 8, 2022
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2016 Chevrolet Equinox and GMC Terrain vehicles manufactured October 16, 2015. The certification labels may have incorrect tire/rim size and cold tire pressure information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 46600
Recall Date: Jun 21, 2016
Consumer Complaints
164 ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I WAS ON MY WAY HOME FROM WORK DRIVING ON THE EXPRESSWAY, THEN ALL OF A SUDDEN EVERY LIGHT ON MY DASHBOARD CAME ON...THEN MY VEHICLE SAID REDUCING SPEED. I WAS ABLE TO GET ON THE SHOULDER BEFORE IT TURNED OFF COMPLETELY. I HAD TO WAIT FOR A TOW TRUCK FOR 2 HOURS. IT WAS COLD. I HAD TO TOW IT TO MY HOUSE BECAUSE THE PLACE THAT I PREVIOUSLY WENT TO WAS CLOSED AND I COULDN'T LEAVE THE VEHICLE THERE. SO, IT WAS TOWED TO THE SHOP THE NEXT DAY AND I WAS TOLD THAT I NEEDED A NEW ENGINE. ENGINE FAILURE DUE TO LACK OF OIL FROM BLOWN REAR MAIN SEAL. SEAL BLOWN OUT DUE TO PCV.
Corrective Action:
I WAS ON MY WAY HOME FROM WORK DRIVING ON THE EXPRESSWAY, THEN ALL OF A SUDDEN EVERY LIGHT ON MY DASHBOARD CAME ON...THEN MY VEHICLE SAID REDUCING SPEED. I WAS ABLE TO GET ON THE SHOULDER BEFORE IT TURNED OFF COMPLETELY. I HAD TO WAIT FOR A TOW TRUCK FOR 2 HOURS. IT WAS COLD. I HAD TO TOW IT TO MY HOUSE BECAUSE THE PLACE THAT I PREVIOUSLY WENT TO WAS CLOSED AND I COULDN'T LEAVE THE VEHICLE THERE. SO, IT WAS TOWED TO THE SHOP THE NEXT DAY AND I WAS TOLD THAT I NEEDED A NEW ENGINE. ENGINE FAILURE DUE TO LACK OF OIL FROM BLOWN REAR MAIN SEAL. SEAL BLOWN OUT DUE TO PCV.
Additional Notes:
I WAS ON MY WAY HOME FROM WORK DRIVING ON THE EXPRESSWAY, THEN ALL OF A SUDDEN EVERY LIGHT ON MY DASHBOARD CAME ON...THEN MY VEHICLE SAID REDUCING SPEED. I WAS ABLE TO GET ON THE SHOULDER BEFORE IT TURNED OFF COMPLETELY. I HAD TO WAIT FOR A TOW TRUCK FOR 2 HOURS. IT WAS COLD. I HAD TO TOW IT TO MY HOUSE BECAUSE THE PLACE THAT I PREVIOUSLY WENT TO WAS CLOSED AND I COULDN'T LEAVE THE VEHICLE THERE. SO, IT WAS TOWED TO THE SHOP THE NEXT DAY AND I WAS TOLD THAT I NEEDED A NEW ENGINE. ENGINE FAILURE DUE TO LACK OF OIL FROM BLOWN REAR MAIN SEAL. SEAL BLOWN OUT DUE TO PCV.
Mfg Campaign: 11303057
Recall Date: Jan 30, 2020
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I WAS DRIVING TO WORK THIS DAY THEN ALL OF A SUDDEN I HEARD A NOISE. SOMETHING LIKE A FAN. I THOUGHT IT WAS THE WIND SO I LET THE WINDOW DOWN AND LISTENED BECAUSE THEIR WERE NO LIGHTS ON MY DASHBOARD. THEN ALL OF A SUDDEN EVERY LIGHT CAME ON AND IT SAID REDUCING SPEED. I CONTINUED DOWN THE ROAD...CAME TO A RED LIGHT AND WASN'T ABLE TO MOVE AFTER THAT. I HAD TO GET THE VEHICLE TOWED TO MY HOME. I WAS IN MAYWOOD AND HAD TO GO ALL THE WAY BACK TO LYNWOOD. NOT BEFORE WAITING 87 MINS BEFORE THE TOW TRUCK CAME IN 6 DEGREE WEATHER. I HAD TO GO TO THE POLICE STATION BECAUSE IT WAS TOO COLD FOR ME TO BE IN THE VEHICLE. I THEN GOT IT TOWED TO THE REPAIR SHOP THE FOLLOWING DAY AND WAS TOLD IT WAS MY ENGINE...AGAIN. THE REAR MAIN SEAL HAD BLOWN.
Corrective Action:
I WAS DRIVING TO WORK THIS DAY THEN ALL OF A SUDDEN I HEARD A NOISE. SOMETHING LIKE A FAN. I THOUGHT IT WAS THE WIND SO I LET THE WINDOW DOWN AND LISTENED BECAUSE THEIR WERE NO LIGHTS ON MY DASHBOARD. THEN ALL OF A SUDDEN EVERY LIGHT CAME ON AND IT SAID REDUCING SPEED. I CONTINUED DOWN THE ROAD...CAME TO A RED LIGHT AND WASN'T ABLE TO MOVE AFTER THAT. I HAD TO GET THE VEHICLE TOWED TO MY HOME. I WAS IN MAYWOOD AND HAD TO GO ALL THE WAY BACK TO LYNWOOD. NOT BEFORE WAITING 87 MINS BEFORE THE TOW TRUCK CAME IN 6 DEGREE WEATHER. I HAD TO GO TO THE POLICE STATION BECAUSE IT WAS TOO COLD FOR ME TO BE IN THE VEHICLE. I THEN GOT IT TOWED TO THE REPAIR SHOP THE FOLLOWING DAY AND WAS TOLD IT WAS MY ENGINE...AGAIN. THE REAR MAIN SEAL HAD BLOWN.
Additional Notes:
I WAS DRIVING TO WORK THIS DAY THEN ALL OF A SUDDEN I HEARD A NOISE. SOMETHING LIKE A FAN. I THOUGHT IT WAS THE WIND SO I LET THE WINDOW DOWN AND LISTENED BECAUSE THEIR WERE NO LIGHTS ON MY DASHBOARD. THEN ALL OF A SUDDEN EVERY LIGHT CAME ON AND IT SAID REDUCING SPEED. I CONTINUED DOWN THE ROAD...CAME TO A RED LIGHT AND WASN'T ABLE TO MOVE AFTER THAT. I HAD TO GET THE VEHICLE TOWED TO MY HOME. I WAS IN MAYWOOD AND HAD TO GO ALL THE WAY BACK TO LYNWOOD. NOT BEFORE WAITING 87 MINS BEFORE THE TOW TRUCK CAME IN 6 DEGREE WEATHER. I HAD TO GO TO THE POLICE STATION BECAUSE IT WAS TOO COLD FOR ME TO BE IN THE VEHICLE. I THEN GOT IT TOWED TO THE REPAIR SHOP THE FOLLOWING DAY AND WAS TOLD IT WAS MY ENGINE...AGAIN. THE REAR MAIN SEAL HAD BLOWN.
Mfg Campaign: 11306149
Recall Date: Jan 30, 2020
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
VEHICLE WINDSHIELD FLUID PUMP STOPPED WORKING AT ABOUT 49K MILES. THE WIPERS STILL WORKED, BUT WHEN TRIGGERING THE FULLY-FILLED WINDSHIELD FLUID, NOTHING SPRAYED ONTO WINDSHIELD AND COULD NOT HEAR THE MOTOR KICKING ON. THIS WOULD HAPPEN WHEN THE CAR WAS IN BOTH STATIONARY AND IN MOTION. THERE WAS EVIDENCE OF A POSSIBLE LEAK WHERE THE MOTOR IS LOCATED. OPEN INVESTIGATION UNDER NHTSA ACTION NUMBER: EA19005.
Corrective Action:
VEHICLE WINDSHIELD FLUID PUMP STOPPED WORKING AT ABOUT 49K MILES. THE WIPERS STILL WORKED, BUT WHEN TRIGGERING THE FULLY-FILLED WINDSHIELD FLUID, NOTHING SPRAYED ONTO WINDSHIELD AND COULD NOT HEAR THE MOTOR KICKING ON. THIS WOULD HAPPEN WHEN THE CAR WAS IN BOTH STATIONARY AND IN MOTION. THERE WAS EVIDENCE OF A POSSIBLE LEAK WHERE THE MOTOR IS LOCATED. OPEN INVESTIGATION UNDER NHTSA ACTION NUMBER: EA19005.
Additional Notes:
VEHICLE WINDSHIELD FLUID PUMP STOPPED WORKING AT ABOUT 49K MILES. THE WIPERS STILL WORKED, BUT WHEN TRIGGERING THE FULLY-FILLED WINDSHIELD FLUID, NOTHING SPRAYED ONTO WINDSHIELD AND COULD NOT HEAR THE MOTOR KICKING ON. THIS WOULD HAPPEN WHEN THE CAR WAS IN BOTH STATIONARY AND IN MOTION. THERE WAS EVIDENCE OF A POSSIBLE LEAK WHERE THE MOTOR IS LOCATED. OPEN INVESTIGATION UNDER NHTSA ACTION NUMBER: EA19005.
Mfg Campaign: 11302846
Recall Date: Jan 29, 2020
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
WHILE I WAS DRIVING THE CAR STEERING WHEEL WOULD LOCK MULTIPLE TIMES. WHEN DRIVING MY CAR STOPPED AT THE MIDDLE OF AN INTERSECTION WHEN DRIVING MY CAR WOULD SWITCH ON AMD OFF THE ECO MODE AND I FELT A JOLT EVERY TIME
Corrective Action:
WHILE I WAS DRIVING THE CAR STEERING WHEEL WOULD LOCK MULTIPLE TIMES. WHEN DRIVING MY CAR STOPPED AT THE MIDDLE OF AN INTERSECTION WHEN DRIVING MY CAR WOULD SWITCH ON AMD OFF THE ECO MODE AND I FELT A JOLT EVERY TIME
Additional Notes:
WHILE I WAS DRIVING THE CAR STEERING WHEEL WOULD LOCK MULTIPLE TIMES. WHEN DRIVING MY CAR STOPPED AT THE MIDDLE OF AN INTERSECTION WHEN DRIVING MY CAR WOULD SWITCH ON AMD OFF THE ECO MODE AND I FELT A JOLT EVERY TIME
Mfg Campaign: 11302936
Recall Date: Jan 29, 2020
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE I WAS DRIVING THE CAR STEERING WHEEL WOULD LOCK MULTIPLE TIMES. WHEN DRIVING MY CAR STOPPED AT THE MIDDLE OF AN INTERSECTION WHEN DRIVING MY CAR WOULD SWITCH ON AMD OFF THE ECO MODE AND I FELT A JOLT EVERY TIME
Corrective Action:
WHILE I WAS DRIVING THE CAR STEERING WHEEL WOULD LOCK MULTIPLE TIMES. WHEN DRIVING MY CAR STOPPED AT THE MIDDLE OF AN INTERSECTION WHEN DRIVING MY CAR WOULD SWITCH ON AMD OFF THE ECO MODE AND I FELT A JOLT EVERY TIME
Additional Notes:
WHILE I WAS DRIVING THE CAR STEERING WHEEL WOULD LOCK MULTIPLE TIMES. WHEN DRIVING MY CAR STOPPED AT THE MIDDLE OF AN INTERSECTION WHEN DRIVING MY CAR WOULD SWITCH ON AMD OFF THE ECO MODE AND I FELT A JOLT EVERY TIME
Mfg Campaign: 11302936
Recall Date: Jan 29, 2020
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
ON JANUARY 17,2020. I WAS DRIVE WITH MY SON GOING ABOUT 35MILES WHEN ALL OF A SUDDEN MY STALLED OUT OR FELT LIKE IT DID BUT CONTINUE TO DRIVE. THE CHECK ENGINE LIGHT TURNED ON AND THE DASHBOARD SCREEN STATED ENGINE POWER WAS REDUCED AND MY STABILITY NEEDED TO BE SERVICED. OR SOMETHING LIKE THAT BECAUSE IT WASN'T ON TO LONG. LUCKILY WASN'T GOING TO FAST AND THERE WERE NO CARS BEHIND ME. I'VE RESEARCHED OTHER COMPLAINTS AND I'M NOT THE ONLY ONE. THIS NEEDS TO BE ADDRESSED BECAUSE IF THAT WOULD TO HAPPEN ON A BUSY HIGHWAY. O.M.G.
Corrective Action:
ON JANUARY 17,2020. I WAS DRIVE WITH MY SON GOING ABOUT 35MILES WHEN ALL OF A SUDDEN MY STALLED OUT OR FELT LIKE IT DID BUT CONTINUE TO DRIVE. THE CHECK ENGINE LIGHT TURNED ON AND THE DASHBOARD SCREEN STATED ENGINE POWER WAS REDUCED AND MY STABILITY NEEDED TO BE SERVICED. OR SOMETHING LIKE THAT BECAUSE IT WASN'T ON TO LONG. LUCKILY WASN'T GOING TO FAST AND THERE WERE NO CARS BEHIND ME. I'VE RESEARCHED OTHER COMPLAINTS AND I'M NOT THE ONLY ONE. THIS NEEDS TO BE ADDRESSED BECAUSE IF THAT WOULD TO HAPPEN ON A BUSY HIGHWAY. O.M.G.
Additional Notes:
ON JANUARY 17,2020. I WAS DRIVE WITH MY SON GOING ABOUT 35MILES WHEN ALL OF A SUDDEN MY STALLED OUT OR FELT LIKE IT DID BUT CONTINUE TO DRIVE. THE CHECK ENGINE LIGHT TURNED ON AND THE DASHBOARD SCREEN STATED ENGINE POWER WAS REDUCED AND MY STABILITY NEEDED TO BE SERVICED. OR SOMETHING LIKE THAT BECAUSE IT WASN'T ON TO LONG. LUCKILY WASN'T GOING TO FAST AND THERE WERE NO CARS BEHIND ME. I'VE RESEARCHED OTHER COMPLAINTS AND I'M NOT THE ONLY ONE. THIS NEEDS TO BE ADDRESSED BECAUSE IF THAT WOULD TO HAPPEN ON A BUSY HIGHWAY. O.M.G.
Mfg Campaign: 11300021
Recall Date: Jan 17, 2020
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
HUSBAND WAS TRAVELING UNDER 25 MPH UP HILL AND TWO VEHICLES AHEAD OF HIM ABRUPTLY STOPPED FOR UNKNOWN REASON WHICH RESULTED IN THE VEHICLE IN FRONT DOING THE SAME CAUSING MY HUSBAND HAVING TO HARD BRAKE. AS HE TRIED TO STOP THE VEHICLE THE BRAKES WOULDN'T RESPOND AND CAR KEPT ROLLING RESULTING IN AN ACCIDENT. THE ABS CONTROLLER FAILED
Corrective Action:
HUSBAND WAS TRAVELING UNDER 25 MPH UP HILL AND TWO VEHICLES AHEAD OF HIM ABRUPTLY STOPPED FOR UNKNOWN REASON WHICH RESULTED IN THE VEHICLE IN FRONT DOING THE SAME CAUSING MY HUSBAND HAVING TO HARD BRAKE. AS HE TRIED TO STOP THE VEHICLE THE BRAKES WOULDN'T RESPOND AND CAR KEPT ROLLING RESULTING IN AN ACCIDENT. THE ABS CONTROLLER FAILED
Additional Notes:
HUSBAND WAS TRAVELING UNDER 25 MPH UP HILL AND TWO VEHICLES AHEAD OF HIM ABRUPTLY STOPPED FOR UNKNOWN REASON WHICH RESULTED IN THE VEHICLE IN FRONT DOING THE SAME CAUSING MY HUSBAND HAVING TO HARD BRAKE. AS HE TRIED TO STOP THE VEHICLE THE BRAKES WOULDN'T RESPOND AND CAR KEPT ROLLING RESULTING IN AN ACCIDENT. THE ABS CONTROLLER FAILED
Mfg Campaign: 11290250
Recall Date: Dec 20, 2019
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHEN BRAKES ARE APPLIED THE VEHICLE TAKES EXTREMELY LONG TIME TO PROPERLY STOP. BRAKES FEEL SOFT AND FADE WHEN APPLIED AND I HAVE NEARLY STRUCK VEHICLES FROM THE REAR SEVERAL TIMES WHEN ATTEMPTING TO STOP. I TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC BUT, NO OBVIOUS DEFECT WERE FOUND BY THE MECHANIC. I FEAR THAT THE BRAKES ARE NOT PROPERLY FUNCTIONING IN THIS VEHICLE AND IT IS A FACTORY DEFECT.
Corrective Action:
WHEN BRAKES ARE APPLIED THE VEHICLE TAKES EXTREMELY LONG TIME TO PROPERLY STOP. BRAKES FEEL SOFT AND FADE WHEN APPLIED AND I HAVE NEARLY STRUCK VEHICLES FROM THE REAR SEVERAL TIMES WHEN ATTEMPTING TO STOP. I TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC BUT, NO OBVIOUS DEFECT WERE FOUND BY THE MECHANIC. I FEAR THAT THE BRAKES ARE NOT PROPERLY FUNCTIONING IN THIS VEHICLE AND IT IS A FACTORY DEFECT.
Additional Notes:
WHEN BRAKES ARE APPLIED THE VEHICLE TAKES EXTREMELY LONG TIME TO PROPERLY STOP. BRAKES FEEL SOFT AND FADE WHEN APPLIED AND I HAVE NEARLY STRUCK VEHICLES FROM THE REAR SEVERAL TIMES WHEN ATTEMPTING TO STOP. I TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC BUT, NO OBVIOUS DEFECT WERE FOUND BY THE MECHANIC. I FEAR THAT THE BRAKES ARE NOT PROPERLY FUNCTIONING IN THIS VEHICLE AND IT IS A FACTORY DEFECT.
Mfg Campaign: 11255664
Recall Date: Sep 16, 2019
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WHILE DRIVING WINDSHIELD SUDDENLY FOGS UP WITH OR WITHOUT DEFROST/DEFOG ON. WHEN IT'S DARK OUT ITS VERY DANGEROUS! TRIED EVERY COMBINATION TO RESOLVE ISSUE WITH NO LUCK. SEEMS THE AIR CONDITIONER IS BLOWING COLD AIR ON THE WINDSHIELD EVEN WITH THE TEMPERATURE TURNED UP. TWICE RAN OFF ROAD ONTO SHOULDER BECAUSE OF THIS ISSUE! LUCKILY DIDN'T HIT ANYTHING OR ANYONE! ... IT HAPPENS EVERY MORNING ON MY WAY TO WORK. IT'S BEEN HAPPENING SINCE I BOUGHT THE VEHICLE.
Corrective Action:
WHILE DRIVING WINDSHIELD SUDDENLY FOGS UP WITH OR WITHOUT DEFROST/DEFOG ON. WHEN IT'S DARK OUT ITS VERY DANGEROUS! TRIED EVERY COMBINATION TO RESOLVE ISSUE WITH NO LUCK. SEEMS THE AIR CONDITIONER IS BLOWING COLD AIR ON THE WINDSHIELD EVEN WITH THE TEMPERATURE TURNED UP. TWICE RAN OFF ROAD ONTO SHOULDER BECAUSE OF THIS ISSUE! LUCKILY DIDN'T HIT ANYTHING OR ANYONE! ... IT HAPPENS EVERY MORNING ON MY WAY TO WORK. IT'S BEEN HAPPENING SINCE I BOUGHT THE VEHICLE.
Additional Notes:
WHILE DRIVING WINDSHIELD SUDDENLY FOGS UP WITH OR WITHOUT DEFROST/DEFOG ON. WHEN IT'S DARK OUT ITS VERY DANGEROUS! TRIED EVERY COMBINATION TO RESOLVE ISSUE WITH NO LUCK. SEEMS THE AIR CONDITIONER IS BLOWING COLD AIR ON THE WINDSHIELD EVEN WITH THE TEMPERATURE TURNED UP. TWICE RAN OFF ROAD ONTO SHOULDER BECAUSE OF THIS ISSUE! LUCKILY DIDN'T HIT ANYTHING OR ANYONE! ... IT HAPPENS EVERY MORNING ON MY WAY TO WORK. IT'S BEEN HAPPENING SINCE I BOUGHT THE VEHICLE.
Mfg Campaign: 11254044
Recall Date: Sep 9, 2019
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 12 MPH, THE CONTACT HEARD AN EXPLOSION FROM THE FRONT OF THE VEHICLE. THE CONTACT QUICKLY EXITED THE VEHICLE AND SMOKE BEGAN TO EMIT FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME AND THEN TO CIRCLE CHEVROLET (4134, 641 SHREWSBURY AVE, SHREWSBURY, NJ 07702, (732) 741-3130). THE DEALER DIAGNOSED THAT THE ENGINE BLOCK WAS DAMAGED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 18,491.
Corrective Action:
TL* THE CONTACT OWNS A 2016 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 12 MPH, THE CONTACT HEARD AN EXPLOSION FROM THE FRONT OF THE VEHICLE. THE CONTACT QUICKLY EXITED THE VEHICLE AND SMOKE BEGAN TO EMIT FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME AND THEN TO CIRCLE CHEVROLET (4134, 641 SHREWSBURY AVE, SHREWSBURY, NJ 07702, (732) 741-3130). THE DEALER DIAGNOSED THAT THE ENGINE BLOCK WAS DAMAGED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 18,491.
Additional Notes:
TL* THE CONTACT OWNS A 2016 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 12 MPH, THE CONTACT HEARD AN EXPLOSION FROM THE FRONT OF THE VEHICLE. THE CONTACT QUICKLY EXITED THE VEHICLE AND SMOKE BEGAN TO EMIT FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME AND THEN TO CIRCLE CHEVROLET (4134, 641 SHREWSBURY AVE, SHREWSBURY, NJ 07702, (732) 741-3130). THE DEALER DIAGNOSED THAT THE ENGINE BLOCK WAS DAMAGED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 18,491.
Mfg Campaign: 11242350
Recall Date: Aug 7, 2019
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
TL* THE CONTACT OWNS A 2016 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 30 MPH IN INCLEMENT WEATHER, THE WINDSHIELD WIPERS BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE WINDSHIELD WIPER MOTOR FAILED AND NEEDED TO BE REPLACED. THE REPAIR WAS STILL PENDING. SERRA BUICK GMC CADILLAC (LOCATED AT 12300 30 MILE RD, WASHINGTON, MI 48095, (586) 331-2540) AND THE MANUFACTURER WERE CONTACTED VIA PHONE. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 30 MPH IN INCLEMENT WEATHER, THE WINDSHIELD WIPERS BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE WINDSHIELD WIPER MOTOR FAILED AND NEEDED TO BE REPLACED. THE REPAIR WAS STILL PENDING. SERRA BUICK GMC CADILLAC (LOCATED AT 12300 30 MILE RD, WASHINGTON, MI 48095, (586) 331-2540) AND THE MANUFACTURER WERE CONTACTED VIA PHONE. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 30 MPH IN INCLEMENT WEATHER, THE WINDSHIELD WIPERS BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE WINDSHIELD WIPER MOTOR FAILED AND NEEDED TO BE REPLACED. THE REPAIR WAS STILL PENDING. SERRA BUICK GMC CADILLAC (LOCATED AT 12300 30 MILE RD, WASHINGTON, MI 48095, (586) 331-2540) AND THE MANUFACTURER WERE CONTACTED VIA PHONE. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.
Mfg Campaign: 11240612
Recall Date: Jul 30, 2019
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
ON THURSDAY, 18 JULY 2019, I WAS DRIVING MY 2016 GMC TERRAIN ALONG PENNSYLVANIA STATE ROUTE 420 IN SPRINGFIELD TOWNSHIP, DELAWARE COUNTY. ROAD SURFACE CONDITIONS WERE VERY WET WITH POOLING OF WATER. IT WAS RAINING HEAVILY AND FORWARD VISIBILITY WAS DOWN TO ABOUT 75 FEET. ONE SECOND THE FRONT WINDSHIELD WIPERS WERE WORKING AND THE NEXT SECOND, BOTH CEASED TO FUNCTION IN MID-WIPE POSITION AT FULL SPEED. I WAS ABLE TO GET THE VEHICLE OFF THE ROADWAY AND INTO A BANK PARKING LOT. I DID NOTICE THAT, EVEN THOUGH THE WIPERS WERE NOT WORKING, IT SOUNDED AS IF THE WIPER MOTOR WAS STILL RUNNING. THAT NOISE STOPPED AS WELL AFTER ABOUT A MINUTE. I CHECKED THE FUSE AND IT APPEARED TO BE OK BUT I DID REPLACE IT YET THE WIPERS STILL WOULD NOT ACTIVATE.
Corrective Action:
ON THURSDAY, 18 JULY 2019, I WAS DRIVING MY 2016 GMC TERRAIN ALONG PENNSYLVANIA STATE ROUTE 420 IN SPRINGFIELD TOWNSHIP, DELAWARE COUNTY. ROAD SURFACE CONDITIONS WERE VERY WET WITH POOLING OF WATER. IT WAS RAINING HEAVILY AND FORWARD VISIBILITY WAS DOWN TO ABOUT 75 FEET. ONE SECOND THE FRONT WINDSHIELD WIPERS WERE WORKING AND THE NEXT SECOND, BOTH CEASED TO FUNCTION IN MID-WIPE POSITION AT FULL SPEED. I WAS ABLE TO GET THE VEHICLE OFF THE ROADWAY AND INTO A BANK PARKING LOT. I DID NOTICE THAT, EVEN THOUGH THE WIPERS WERE NOT WORKING, IT SOUNDED AS IF THE WIPER MOTOR WAS STILL RUNNING. THAT NOISE STOPPED AS WELL AFTER ABOUT A MINUTE. I CHECKED THE FUSE AND IT APPEARED TO BE OK BUT I DID REPLACE IT YET THE WIPERS STILL WOULD NOT ACTIVATE.
Additional Notes:
ON THURSDAY, 18 JULY 2019, I WAS DRIVING MY 2016 GMC TERRAIN ALONG PENNSYLVANIA STATE ROUTE 420 IN SPRINGFIELD TOWNSHIP, DELAWARE COUNTY. ROAD SURFACE CONDITIONS WERE VERY WET WITH POOLING OF WATER. IT WAS RAINING HEAVILY AND FORWARD VISIBILITY WAS DOWN TO ABOUT 75 FEET. ONE SECOND THE FRONT WINDSHIELD WIPERS WERE WORKING AND THE NEXT SECOND, BOTH CEASED TO FUNCTION IN MID-WIPE POSITION AT FULL SPEED. I WAS ABLE TO GET THE VEHICLE OFF THE ROADWAY AND INTO A BANK PARKING LOT. I DID NOTICE THAT, EVEN THOUGH THE WIPERS WERE NOT WORKING, IT SOUNDED AS IF THE WIPER MOTOR WAS STILL RUNNING. THAT NOISE STOPPED AS WELL AFTER ABOUT A MINUTE. I CHECKED THE FUSE AND IT APPEARED TO BE OK BUT I DID REPLACE IT YET THE WIPERS STILL WOULD NOT ACTIVATE.
Mfg Campaign: 11233223
Recall Date: Jul 18, 2019
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
TL* THE CONTACT OWNS A 2016 GMC TERRAIN. WHILE DRIVING 55 MPH IN THE RAIN, THE FRONT WIPER BLADES FAILED TO STAY ON THE WINDSHIELD. THE CONTACT WAS ABLE TO STOP SAFELY TO THE SIDE OF THE ROAD AND REPLACE THE WIPER BLADES. THE CONTACT SALSO STATED THAT SHE HEARD AN ABNORMAL NOISE AND THE WINDSHIELD WIPERS FAILED TO FUNCTION. THE CONTACT WAITED UNTIL THE RAIN SETTLED TO SAFELY DRIVE HOME. THE CONTACT CALLED ROSS DOWNING BUICK GMC (LOCATED AT 1301 S MORRISON BLVD, HAMMOND, LA 70403, (985) 269-0701) AND NOTIFIED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 58,000. THE VIN WAS INVALID.
Corrective Action:
TL* THE CONTACT OWNS A 2016 GMC TERRAIN. WHILE DRIVING 55 MPH IN THE RAIN, THE FRONT WIPER BLADES FAILED TO STAY ON THE WINDSHIELD. THE CONTACT WAS ABLE TO STOP SAFELY TO THE SIDE OF THE ROAD AND REPLACE THE WIPER BLADES. THE CONTACT SALSO STATED THAT SHE HEARD AN ABNORMAL NOISE AND THE WINDSHIELD WIPERS FAILED TO FUNCTION. THE CONTACT WAITED UNTIL THE RAIN SETTLED TO SAFELY DRIVE HOME. THE CONTACT CALLED ROSS DOWNING BUICK GMC (LOCATED AT 1301 S MORRISON BLVD, HAMMOND, LA 70403, (985) 269-0701) AND NOTIFIED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 58,000. THE VIN WAS INVALID.
Additional Notes:
TL* THE CONTACT OWNS A 2016 GMC TERRAIN. WHILE DRIVING 55 MPH IN THE RAIN, THE FRONT WIPER BLADES FAILED TO STAY ON THE WINDSHIELD. THE CONTACT WAS ABLE TO STOP SAFELY TO THE SIDE OF THE ROAD AND REPLACE THE WIPER BLADES. THE CONTACT SALSO STATED THAT SHE HEARD AN ABNORMAL NOISE AND THE WINDSHIELD WIPERS FAILED TO FUNCTION. THE CONTACT WAITED UNTIL THE RAIN SETTLED TO SAFELY DRIVE HOME. THE CONTACT CALLED ROSS DOWNING BUICK GMC (LOCATED AT 1301 S MORRISON BLVD, HAMMOND, LA 70403, (985) 269-0701) AND NOTIFIED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 58,000. THE VIN WAS INVALID.
Mfg Campaign: 11220589
Recall Date: Jun 17, 2019
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WHEN DRIVING 65MPH IN AN INTENSE RAINSTORM, WINDSHIELD WIPERS SUDDENLY STOPPED IN THE UP POSITION, ALMOST CAUSING AN ACCIDENT. I HAD TO QUICKLY TURN ON MY 4 WAYS AND TRY TO FIND THE SIDE OF THE ROAD TO PULL OVER (WITHOUT BEING ABLE TO SEE OUT OF MY WINDSHIELD) ON A VERY BUSY ROADWAY. THIS IS WHILE 7 MONTHS PREGNANT WITH ANOTHER BABY IN THE CAR. THE MOTOR RUNS BUT THE WIPERS ARE COMPLETELY DEAD SO I KNOW IT ISN'T A FUSE. THIS COULD HAVE BEEN VERY SERIOUS!
Corrective Action:
WHEN DRIVING 65MPH IN AN INTENSE RAINSTORM, WINDSHIELD WIPERS SUDDENLY STOPPED IN THE UP POSITION, ALMOST CAUSING AN ACCIDENT. I HAD TO QUICKLY TURN ON MY 4 WAYS AND TRY TO FIND THE SIDE OF THE ROAD TO PULL OVER (WITHOUT BEING ABLE TO SEE OUT OF MY WINDSHIELD) ON A VERY BUSY ROADWAY. THIS IS WHILE 7 MONTHS PREGNANT WITH ANOTHER BABY IN THE CAR. THE MOTOR RUNS BUT THE WIPERS ARE COMPLETELY DEAD SO I KNOW IT ISN'T A FUSE. THIS COULD HAVE BEEN VERY SERIOUS!
Additional Notes:
WHEN DRIVING 65MPH IN AN INTENSE RAINSTORM, WINDSHIELD WIPERS SUDDENLY STOPPED IN THE UP POSITION, ALMOST CAUSING AN ACCIDENT. I HAD TO QUICKLY TURN ON MY 4 WAYS AND TRY TO FIND THE SIDE OF THE ROAD TO PULL OVER (WITHOUT BEING ABLE TO SEE OUT OF MY WINDSHIELD) ON A VERY BUSY ROADWAY. THIS IS WHILE 7 MONTHS PREGNANT WITH ANOTHER BABY IN THE CAR. THE MOTOR RUNS BUT THE WIPERS ARE COMPLETELY DEAD SO I KNOW IT ISN'T A FUSE. THIS COULD HAVE BEEN VERY SERIOUS!
Mfg Campaign: 11219936
Recall Date: Jun 14, 2019
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
FRIDAY, MAY 10, 2019 THE VEHICLE WAS IN MOTION ON A HIGHWAY, TRAVELING THROUGH A MAJOR THUNDERSTORM WHEN THE WINDSHIELD WIPERS STOPPED WORKING. THE VEHICLE NEEDED TO BE TOWED AND THE WINDSHIELD WIPER MOTOR HAD TO BE REPLACED. THE COST RELATED TO THIS DEFECTIVE PART WAS $1156.98. I UNDERSTAND THIS PART IS CURRENTLY UNDER INVESTIGATION BY THE NHTSA AND THAT THERE IS A RECALL FOR THIS PROBLEM IN THIS YEAR AND MODEL VEHICLE IN CANADA. I'M CONTACTING THE NHTSA SO THAT MY VEHICLE MAY BE ADDED TO YOUR DATA CONCERNING THE 2016 TERRAIN AND THE WIPER MOTOR AND HOPE THAT THERE WILL BE A RECALL HERE IN THE UNITED STATES. *BF
Corrective Action:
FRIDAY, MAY 10, 2019 THE VEHICLE WAS IN MOTION ON A HIGHWAY, TRAVELING THROUGH A MAJOR THUNDERSTORM WHEN THE WINDSHIELD WIPERS STOPPED WORKING. THE VEHICLE NEEDED TO BE TOWED AND THE WINDSHIELD WIPER MOTOR HAD TO BE REPLACED. THE COST RELATED TO THIS DEFECTIVE PART WAS $1156.98. I UNDERSTAND THIS PART IS CURRENTLY UNDER INVESTIGATION BY THE NHTSA AND THAT THERE IS A RECALL FOR THIS PROBLEM IN THIS YEAR AND MODEL VEHICLE IN CANADA. I'M CONTACTING THE NHTSA SO THAT MY VEHICLE MAY BE ADDED TO YOUR DATA CONCERNING THE 2016 TERRAIN AND THE WIPER MOTOR AND HOPE THAT THERE WILL BE A RECALL HERE IN THE UNITED STATES. *BF
Additional Notes:
FRIDAY, MAY 10, 2019 THE VEHICLE WAS IN MOTION ON A HIGHWAY, TRAVELING THROUGH A MAJOR THUNDERSTORM WHEN THE WINDSHIELD WIPERS STOPPED WORKING. THE VEHICLE NEEDED TO BE TOWED AND THE WINDSHIELD WIPER MOTOR HAD TO BE REPLACED. THE COST RELATED TO THIS DEFECTIVE PART WAS $1156.98. I UNDERSTAND THIS PART IS CURRENTLY UNDER INVESTIGATION BY THE NHTSA AND THAT THERE IS A RECALL FOR THIS PROBLEM IN THIS YEAR AND MODEL VEHICLE IN CANADA. I'M CONTACTING THE NHTSA SO THAT MY VEHICLE MAY BE ADDED TO YOUR DATA CONCERNING THE 2016 TERRAIN AND THE WIPER MOTOR AND HOPE THAT THERE WILL BE A RECALL HERE IN THE UNITED STATES. *BF
Mfg Campaign: 11216919
Recall Date: May 30, 2019
General Motors, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
I HAVE BEEN DRIVING MY VEHICLE WHEN ON THREE SEPERATE OCCASIONS THE SERVICE STABILITRAK MESSAGE FLASHED ON THE DIC AND I LOST ENGINE POWER. ONE OF THE TIMES THIS HAPPENED I WAS ON A ROAD WHERE THE SPEED LIMIT WAS 55 AND THE ISSUE ALMOST CAUSED A VEHICLE TO CRASH INTO ME. THE MESSAGE GOES AWAY AFTER ABOUT 5 MINUTES. I TRIED TAKING IT TO THE DEALERSHIP TWICE AND WAS TOLD THEY CANT REPLICATE THE PROBLEM SO NOW I DONT EVEN BOTHER TRYING TO HAVE THEM FIX IT. HOW CAN A MAJOR SAFETY ISSUE LIKE THIS NOT BE FIXED BY GM!!
Corrective Action:
I HAVE BEEN DRIVING MY VEHICLE WHEN ON THREE SEPERATE OCCASIONS THE SERVICE STABILITRAK MESSAGE FLASHED ON THE DIC AND I LOST ENGINE POWER. ONE OF THE TIMES THIS HAPPENED I WAS ON A ROAD WHERE THE SPEED LIMIT WAS 55 AND THE ISSUE ALMOST CAUSED A VEHICLE TO CRASH INTO ME. THE MESSAGE GOES AWAY AFTER ABOUT 5 MINUTES. I TRIED TAKING IT TO THE DEALERSHIP TWICE AND WAS TOLD THEY CANT REPLICATE THE PROBLEM SO NOW I DONT EVEN BOTHER TRYING TO HAVE THEM FIX IT. HOW CAN A MAJOR SAFETY ISSUE LIKE THIS NOT BE FIXED BY GM!!
Additional Notes:
I HAVE BEEN DRIVING MY VEHICLE WHEN ON THREE SEPERATE OCCASIONS THE SERVICE STABILITRAK MESSAGE FLASHED ON THE DIC AND I LOST ENGINE POWER. ONE OF THE TIMES THIS HAPPENED I WAS ON A ROAD WHERE THE SPEED LIMIT WAS 55 AND THE ISSUE ALMOST CAUSED A VEHICLE TO CRASH INTO ME. THE MESSAGE GOES AWAY AFTER ABOUT 5 MINUTES. I TRIED TAKING IT TO THE DEALERSHIP TWICE AND WAS TOLD THEY CANT REPLICATE THE PROBLEM SO NOW I DONT EVEN BOTHER TRYING TO HAVE THEM FIX IT. HOW CAN A MAJOR SAFETY ISSUE LIKE THIS NOT BE FIXED BY GM!!
Mfg Campaign: 11209123
Recall Date: May 21, 2019
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I HAVE BEEN DRIVING MY VEHICLE WHEN ON THREE SEPERATE OCCASIONS THE SERVICE STABILITRAK MESSAGE FLASHED ON THE DIC AND I LOST ENGINE POWER. ONE OF THE TIMES THIS HAPPENED I WAS ON A ROAD WHERE THE SPEED LIMIT WAS 55 AND THE ISSUE ALMOST CAUSED A VEHICLE TO CRASH INTO ME. THE MESSAGE GOES AWAY AFTER ABOUT 5 MINUTES. I TRIED TAKING IT TO THE DEALERSHIP TWICE AND WAS TOLD THEY CANT REPLICATE THE PROBLEM SO NOW I DONT EVEN BOTHER TRYING TO HAVE THEM FIX IT. HOW CAN A MAJOR SAFETY ISSUE LIKE THIS NOT BE FIXED BY GM!!
Corrective Action:
I HAVE BEEN DRIVING MY VEHICLE WHEN ON THREE SEPERATE OCCASIONS THE SERVICE STABILITRAK MESSAGE FLASHED ON THE DIC AND I LOST ENGINE POWER. ONE OF THE TIMES THIS HAPPENED I WAS ON A ROAD WHERE THE SPEED LIMIT WAS 55 AND THE ISSUE ALMOST CAUSED A VEHICLE TO CRASH INTO ME. THE MESSAGE GOES AWAY AFTER ABOUT 5 MINUTES. I TRIED TAKING IT TO THE DEALERSHIP TWICE AND WAS TOLD THEY CANT REPLICATE THE PROBLEM SO NOW I DONT EVEN BOTHER TRYING TO HAVE THEM FIX IT. HOW CAN A MAJOR SAFETY ISSUE LIKE THIS NOT BE FIXED BY GM!!
Additional Notes:
I HAVE BEEN DRIVING MY VEHICLE WHEN ON THREE SEPERATE OCCASIONS THE SERVICE STABILITRAK MESSAGE FLASHED ON THE DIC AND I LOST ENGINE POWER. ONE OF THE TIMES THIS HAPPENED I WAS ON A ROAD WHERE THE SPEED LIMIT WAS 55 AND THE ISSUE ALMOST CAUSED A VEHICLE TO CRASH INTO ME. THE MESSAGE GOES AWAY AFTER ABOUT 5 MINUTES. I TRIED TAKING IT TO THE DEALERSHIP TWICE AND WAS TOLD THEY CANT REPLICATE THE PROBLEM SO NOW I DONT EVEN BOTHER TRYING TO HAVE THEM FIX IT. HOW CAN A MAJOR SAFETY ISSUE LIKE THIS NOT BE FIXED BY GM!!
Mfg Campaign: 11209123
Recall Date: May 21, 2019
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNS A 2016 GMC TERRAIN. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR BEGAN FLASHING. WEBSMART AUTO CREDIT (1225 W RIDGE RD, ROCHESTER, NY 14615, 585-349-3713) INDICATED THAT THE FRONT PASSENGER SIDE AIR BAG MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 GMC TERRAIN. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR BEGAN FLASHING. WEBSMART AUTO CREDIT (1225 W RIDGE RD, ROCHESTER, NY 14615, 585-349-3713) INDICATED THAT THE FRONT PASSENGER SIDE AIR BAG MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 GMC TERRAIN. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR BEGAN FLASHING. WEBSMART AUTO CREDIT (1225 W RIDGE RD, ROCHESTER, NY 14615, 585-349-3713) INDICATED THAT THE FRONT PASSENGER SIDE AIR BAG MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.
Mfg Campaign: 11205267
Recall Date: May 2, 2019
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I HAD A TEMPORARY BRAKE FAILURE AT 25MPH WITH A HARD BRAKE. I HAD A CAR PULL OUT IN FRONT OF ME AND I HAD TO HARD BRAKE. THE BRAKE PEDAL WAS SOFT AND WENT ALL THE WAY TO THE FLOOR WITH NO BRAKING UNTIL IT WAS ALL THE WAY TO THE FLOOR AND IT FINALLY WORKED WITH A SUDDEN STOP/JOLT. WHEN THIS HAPPENED IT MADE A LOW SORT OF ALMOST VIBRATION SOUND. I DID NOT FEEL A VIBRATION IN THE BRAKE PEDAL THOUGH. THE BRAKES WORKED WELL BEFORE THAT AND AFTER THAT. IF THE BRAKE WOULD HAVE NOT SUDDENLY GRABBED WHEN THE PEDAL WAS TO THE FLOOR I WOULD HAVE HIT THE CAR. I WAS GOING ABOUT 25MPH. I KNOW WHAT IT SOUNDS AND FEELS LIKE TO HAVE WORN BRAKES AND ROTORS. THIS WAS NOT IT. AGAIN IT WAS A TEMPORARY FAILURE AND AFTER THAT THE BRAKES ARE THEIR NORMAL FIRMNESS AND RESPONSIVENESS. THIS IS DEFINITELY A SAFETY HAZARD AS IT VERY UNPREDICTABLE.
Corrective Action:
I HAD A TEMPORARY BRAKE FAILURE AT 25MPH WITH A HARD BRAKE. I HAD A CAR PULL OUT IN FRONT OF ME AND I HAD TO HARD BRAKE. THE BRAKE PEDAL WAS SOFT AND WENT ALL THE WAY TO THE FLOOR WITH NO BRAKING UNTIL IT WAS ALL THE WAY TO THE FLOOR AND IT FINALLY WORKED WITH A SUDDEN STOP/JOLT. WHEN THIS HAPPENED IT MADE A LOW SORT OF ALMOST VIBRATION SOUND. I DID NOT FEEL A VIBRATION IN THE BRAKE PEDAL THOUGH. THE BRAKES WORKED WELL BEFORE THAT AND AFTER THAT. IF THE BRAKE WOULD HAVE NOT SUDDENLY GRABBED WHEN THE PEDAL WAS TO THE FLOOR I WOULD HAVE HIT THE CAR. I WAS GOING ABOUT 25MPH. I KNOW WHAT IT SOUNDS AND FEELS LIKE TO HAVE WORN BRAKES AND ROTORS. THIS WAS NOT IT. AGAIN IT WAS A TEMPORARY FAILURE AND AFTER THAT THE BRAKES ARE THEIR NORMAL FIRMNESS AND RESPONSIVENESS. THIS IS DEFINITELY A SAFETY HAZARD AS IT VERY UNPREDICTABLE.
Additional Notes:
I HAD A TEMPORARY BRAKE FAILURE AT 25MPH WITH A HARD BRAKE. I HAD A CAR PULL OUT IN FRONT OF ME AND I HAD TO HARD BRAKE. THE BRAKE PEDAL WAS SOFT AND WENT ALL THE WAY TO THE FLOOR WITH NO BRAKING UNTIL IT WAS ALL THE WAY TO THE FLOOR AND IT FINALLY WORKED WITH A SUDDEN STOP/JOLT. WHEN THIS HAPPENED IT MADE A LOW SORT OF ALMOST VIBRATION SOUND. I DID NOT FEEL A VIBRATION IN THE BRAKE PEDAL THOUGH. THE BRAKES WORKED WELL BEFORE THAT AND AFTER THAT. IF THE BRAKE WOULD HAVE NOT SUDDENLY GRABBED WHEN THE PEDAL WAS TO THE FLOOR I WOULD HAVE HIT THE CAR. I WAS GOING ABOUT 25MPH. I KNOW WHAT IT SOUNDS AND FEELS LIKE TO HAVE WORN BRAKES AND ROTORS. THIS WAS NOT IT. AGAIN IT WAS A TEMPORARY FAILURE AND AFTER THAT THE BRAKES ARE THEIR NORMAL FIRMNESS AND RESPONSIVENESS. THIS IS DEFINITELY A SAFETY HAZARD AS IT VERY UNPREDICTABLE.
Mfg Campaign: 11196198
Recall Date: Apr 15, 2019
General Motors, Llc
Defect Description:
WHEELS
Potential Consequences:
I'VE BEEN NOTICING THAT DRIVING IN THE SNOW THE THE WHEELS LOCK UP UP ESPECIALLY WHEN I AN TAKING A TURN. I BROUGHT THIS BACK TO CARMAX WHERE I PURCHASED THE VEHIC AND THEY STATED THAT THIS IS NORMAL AND THERE IS NOTHING WRONG WITH MY ANTILOCK BRAKES.
Corrective Action:
I'VE BEEN NOTICING THAT DRIVING IN THE SNOW THE THE WHEELS LOCK UP UP ESPECIALLY WHEN I AN TAKING A TURN. I BROUGHT THIS BACK TO CARMAX WHERE I PURCHASED THE VEHIC AND THEY STATED THAT THIS IS NORMAL AND THERE IS NOTHING WRONG WITH MY ANTILOCK BRAKES.
Additional Notes:
I'VE BEEN NOTICING THAT DRIVING IN THE SNOW THE THE WHEELS LOCK UP UP ESPECIALLY WHEN I AN TAKING A TURN. I BROUGHT THIS BACK TO CARMAX WHERE I PURCHASED THE VEHIC AND THEY STATED THAT THIS IS NORMAL AND THERE IS NOTHING WRONG WITH MY ANTILOCK BRAKES.
Mfg Campaign: 11190164
Recall Date: Mar 20, 2019
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