Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2024 Chevrolet Silverado HD 2500, 3500, and GMC Sierra HD 2500, 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in Park.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: N242469160
Recall Date: Nov 26, 2024
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2024 Chevrolet Silverado 2500, 3500, GMC Sierra 2500 and 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in park.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232426400
Recall Date: Feb 1, 2024
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2024 Chevrolet Silverado 2500, 3500, and GMC Sierra 2500, 3500 vehicles. The steering gear shaft may fracture and disconnect from the steering arm.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232414720
Recall Date: Aug 3, 2023
Consumer Complaints
78 ComplaintsGeneral Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
[XXX] has a trailer brake control module issue that causes the trailer brake to periodically disengage and reengage. Unfortunately, I had to drive across the country on a military PCS move with this intermittent failure. GMC has provided numerous surveys to ask about my experience with my new GMC. Overall, the vehicle adequate, and in each survey I have annotated this issue. However, it does not appear the issue is being taken seriously as I have not seen a recall. A trailer brake that intermittently fails is extremely dangerous. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
[XXX] has a trailer brake control module issue that causes the trailer brake to periodically disengage and reengage. Unfortunately, I had to drive across the country on a military PCS move with this intermittent failure. GMC has provided numerous surveys to ask about my experience with my new GMC. Overall, the vehicle adequate, and in each survey I have annotated this issue. However, it does not appear the issue is being taken seriously as I have not seen a recall. A trailer brake that intermittently fails is extremely dangerous. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
[XXX] has a trailer brake control module issue that causes the trailer brake to periodically disengage and reengage. Unfortunately, I had to drive across the country on a military PCS move with this intermittent failure. GMC has provided numerous surveys to ask about my experience with my new GMC. Overall, the vehicle adequate, and in each survey I have annotated this issue. However, it does not appear the issue is being taken seriously as I have not seen a recall. A trailer brake that intermittently fails is extremely dangerous. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11569499
Recall Date: Feb 2, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM:ADAS:BLINDSPOT:SENSORS
Potential Consequences:
The contact owns a 2024 GMC Sierra 2500. The contact stated while driving at an undisclosed speed, another vehicle drove by on the driver's side of the vehicle, and the blind spot alert light illuminated on the passenger's side of the vehicle, even though the vehicle was present on the driver's side. The contact also stated that the failure only occurred when the Adaptive Cruise Control was activated. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was able to duplicate the failure but was unable to provide a fix. The vehicle was not repaired. The manufacturer was notified of the failure but did not assist. The failure mileage was 3.
Corrective Action:
The contact owns a 2024 GMC Sierra 2500. The contact stated while driving at an undisclosed speed, another vehicle drove by on the driver's side of the vehicle, and the blind spot alert light illuminated on the passenger's side of the vehicle, even though the vehicle was present on the driver's side. The contact also stated that the failure only occurred when the Adaptive Cruise Control was activated. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was able to duplicate the failure but was unable to provide a fix. The vehicle was not repaired. The manufacturer was notified of the failure but did not assist. The failure mileage was 3.
Additional Notes:
The contact owns a 2024 GMC Sierra 2500. The contact stated while driving at an undisclosed speed, another vehicle drove by on the driver's side of the vehicle, and the blind spot alert light illuminated on the passenger's side of the vehicle, even though the vehicle was present on the driver's side. The contact also stated that the failure only occurred when the Adaptive Cruise Control was activated. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was able to duplicate the failure but was unable to provide a fix. The vehicle was not repaired. The manufacturer was notified of the failure but did not assist. The failure mileage was 3.
Mfg Campaign: 11566359
Recall Date: Jan 18, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Towing an RV with solar panels. When the trailer battery becomes fully charged and has a higher charge than the vehicle battery, the trailer brake control module becomes disabled. When this occurs, you have no trailer brakes. Combined weight of truck and RV exceeds 20,000 pounds. Trying to stop with only truck brakes is dangerous, especially if you are on a decent. I not only believe this to be a safety issues, but somebody is going to get killed.
Corrective Action:
Towing an RV with solar panels. When the trailer battery becomes fully charged and has a higher charge than the vehicle battery, the trailer brake control module becomes disabled. When this occurs, you have no trailer brakes. Combined weight of truck and RV exceeds 20,000 pounds. Trying to stop with only truck brakes is dangerous, especially if you are on a decent. I not only believe this to be a safety issues, but somebody is going to get killed.
Additional Notes:
Towing an RV with solar panels. When the trailer battery becomes fully charged and has a higher charge than the vehicle battery, the trailer brake control module becomes disabled. When this occurs, you have no trailer brakes. Combined weight of truck and RV exceeds 20,000 pounds. Trying to stop with only truck brakes is dangerous, especially if you are on a decent. I not only believe this to be a safety issues, but somebody is going to get killed.
Mfg Campaign: 11559720
Recall Date: Dec 12, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL
Potential Consequences:
The contact owns a 2024 GMC Sierra 2500. The contact stated while towing a trailer and driving down a hill at approximately 40 MPH, the integrated trailer braking system error message was displayed, and the trailer braking system failed to activate. The vehicle was later taken to the local dealer who was unable to replicate the failure and failure was found. The dealer later informed the contact that the solar panel system on the trailer might have caused the integrated trailer braking system to malfunction. The contact stated that after turning off the solar panel system the failure persisted. The cause of the failure was not yet determined. The manufacturer was not contacted. The failure mileage was 800.
Corrective Action:
The contact owns a 2024 GMC Sierra 2500. The contact stated while towing a trailer and driving down a hill at approximately 40 MPH, the integrated trailer braking system error message was displayed, and the trailer braking system failed to activate. The vehicle was later taken to the local dealer who was unable to replicate the failure and failure was found. The dealer later informed the contact that the solar panel system on the trailer might have caused the integrated trailer braking system to malfunction. The contact stated that after turning off the solar panel system the failure persisted. The cause of the failure was not yet determined. The manufacturer was not contacted. The failure mileage was 800.
Additional Notes:
The contact owns a 2024 GMC Sierra 2500. The contact stated while towing a trailer and driving down a hill at approximately 40 MPH, the integrated trailer braking system error message was displayed, and the trailer braking system failed to activate. The vehicle was later taken to the local dealer who was unable to replicate the failure and failure was found. The dealer later informed the contact that the solar panel system on the trailer might have caused the integrated trailer braking system to malfunction. The contact stated that after turning off the solar panel system the failure persisted. The cause of the failure was not yet determined. The manufacturer was not contacted. The failure mileage was 800.
Mfg Campaign: 11556441
Recall Date: Nov 22, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL
Potential Consequences:
When I connect my 2024 GMC Sierra 2500HD to my camping trailer that has a solar panel and solar charge controller, it causes the factory-installed brake controller inside the truck to malfunction. The trailer brakes connect and disconnect 4 times a minute sending alerts to my dashboard. This is dangerous. My trailer weighs up to 14,000 pounds and would have to rely solely on the truck brakes to slow to a stop. GM put out a Document ID: 6379278 / #23-NA-113 "Information on Trailer Brake Disabled or DTC Stored". However, there is no fix. The GMC dealer said they can't find the service bulletin?! Please make this issue a RECALL. I bought this truck to exclusively tow a trailer and now I can't.
Corrective Action:
When I connect my 2024 GMC Sierra 2500HD to my camping trailer that has a solar panel and solar charge controller, it causes the factory-installed brake controller inside the truck to malfunction. The trailer brakes connect and disconnect 4 times a minute sending alerts to my dashboard. This is dangerous. My trailer weighs up to 14,000 pounds and would have to rely solely on the truck brakes to slow to a stop. GM put out a Document ID: 6379278 / #23-NA-113 "Information on Trailer Brake Disabled or DTC Stored". However, there is no fix. The GMC dealer said they can't find the service bulletin?! Please make this issue a RECALL. I bought this truck to exclusively tow a trailer and now I can't.
Additional Notes:
When I connect my 2024 GMC Sierra 2500HD to my camping trailer that has a solar panel and solar charge controller, it causes the factory-installed brake controller inside the truck to malfunction. The trailer brakes connect and disconnect 4 times a minute sending alerts to my dashboard. This is dangerous. My trailer weighs up to 14,000 pounds and would have to rely solely on the truck brakes to slow to a stop. GM put out a Document ID: 6379278 / #23-NA-113 "Information on Trailer Brake Disabled or DTC Stored". However, there is no fix. The GMC dealer said they can't find the service bulletin?! Please make this issue a RECALL. I bought this truck to exclusively tow a trailer and now I can't.
Mfg Campaign: 11551398
Recall Date: Oct 23, 2023
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Upon starting our 2024 GMC Sierra 2500HD after towing a camping trailer for approximately 200 miles, the following error notifications would cycle every 20 seconds to 5 minutes: "Check Trailer Wiring" "Service Trailer Brake System" The trailer brake would become disabled after these errors, and sometimes would connect with a "trailer brake connected" message, only to repeat every 20 seconds to a few minutes later. During the 60 minutes in which I drove to an RV dealership to have the problem looked at, on multiple occasions, I had no trailer brakes when braking, or had no trailer brakes until the trailer brakes suddenly connected at below the speed of 35 - 25 MPH. GM has acknowledged document ID: 6420021 and bulletin #23-NA-149 that this could happen when pulling a trailer with a battery, generator, or solar charger that has a higher state of charge than the vehicle battery. This is an extremely unsafe condition that could easily cause a rear-end accident or a jackknife condition of the vehicle/trailer combination. GM has known about this issue since at least June of 2023, and as of September, they have an updated trailer brake controller that is supposed to correct this issue. There should be an immediate recall of the vehicles involved to have the trailer brake module replaced with the updated part.
Corrective Action:
Upon starting our 2024 GMC Sierra 2500HD after towing a camping trailer for approximately 200 miles, the following error notifications would cycle every 20 seconds to 5 minutes: "Check Trailer Wiring" "Service Trailer Brake System" The trailer brake would become disabled after these errors, and sometimes would connect with a "trailer brake connected" message, only to repeat every 20 seconds to a few minutes later. During the 60 minutes in which I drove to an RV dealership to have the problem looked at, on multiple occasions, I had no trailer brakes when braking, or had no trailer brakes until the trailer brakes suddenly connected at below the speed of 35 - 25 MPH. GM has acknowledged document ID: 6420021 and bulletin #23-NA-149 that this could happen when pulling a trailer with a battery, generator, or solar charger that has a higher state of charge than the vehicle battery. This is an extremely unsafe condition that could easily cause a rear-end accident or a jackknife condition of the vehicle/trailer combination. GM has known about this issue since at least June of 2023, and as of September, they have an updated trailer brake controller that is supposed to correct this issue. There should be an immediate recall of the vehicles involved to have the trailer brake module replaced with the updated part.
Additional Notes:
Upon starting our 2024 GMC Sierra 2500HD after towing a camping trailer for approximately 200 miles, the following error notifications would cycle every 20 seconds to 5 minutes: "Check Trailer Wiring" "Service Trailer Brake System" The trailer brake would become disabled after these errors, and sometimes would connect with a "trailer brake connected" message, only to repeat every 20 seconds to a few minutes later. During the 60 minutes in which I drove to an RV dealership to have the problem looked at, on multiple occasions, I had no trailer brakes when braking, or had no trailer brakes until the trailer brakes suddenly connected at below the speed of 35 - 25 MPH. GM has acknowledged document ID: 6420021 and bulletin #23-NA-149 that this could happen when pulling a trailer with a battery, generator, or solar charger that has a higher state of charge than the vehicle battery. This is an extremely unsafe condition that could easily cause a rear-end accident or a jackknife condition of the vehicle/trailer combination. GM has known about this issue since at least June of 2023, and as of September, they have an updated trailer brake controller that is supposed to correct this issue. There should be an immediate recall of the vehicles involved to have the trailer brake module replaced with the updated part.
Mfg Campaign: 11548306
Recall Date: Oct 4, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2024 GMC Sierra 2500. The contact stated that while driving 30 MPH, the check engine malfunction and Electronic Stability Control system malfunction warning lights illuminated. The contact was inadvertently locked out of the vehicle and was unable to open the tailgate. The contact disconnected the battery to cancel the warning lights; however, the tailgate still failed to open. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 1,000.
Corrective Action:
The contact owns a 2024 GMC Sierra 2500. The contact stated that while driving 30 MPH, the check engine malfunction and Electronic Stability Control system malfunction warning lights illuminated. The contact was inadvertently locked out of the vehicle and was unable to open the tailgate. The contact disconnected the battery to cancel the warning lights; however, the tailgate still failed to open. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 1,000.
Additional Notes:
The contact owns a 2024 GMC Sierra 2500. The contact stated that while driving 30 MPH, the check engine malfunction and Electronic Stability Control system malfunction warning lights illuminated. The contact was inadvertently locked out of the vehicle and was unable to open the tailgate. The contact disconnected the battery to cancel the warning lights; however, the tailgate still failed to open. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 1,000.
Mfg Campaign: 11547373
Recall Date: Sep 29, 2023
General Motors, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
The contact owns a 2024 GMC Sierra 2500. The contact stated that while driving 30 MPH, the check engine malfunction and Electronic Stability Control system malfunction warning lights illuminated. The contact was inadvertently locked out of the vehicle and was unable to open the tailgate. The contact disconnected the battery to cancel the warning lights; however, the tailgate still failed to open. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 1,000.
Corrective Action:
The contact owns a 2024 GMC Sierra 2500. The contact stated that while driving 30 MPH, the check engine malfunction and Electronic Stability Control system malfunction warning lights illuminated. The contact was inadvertently locked out of the vehicle and was unable to open the tailgate. The contact disconnected the battery to cancel the warning lights; however, the tailgate still failed to open. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 1,000.
Additional Notes:
The contact owns a 2024 GMC Sierra 2500. The contact stated that while driving 30 MPH, the check engine malfunction and Electronic Stability Control system malfunction warning lights illuminated. The contact was inadvertently locked out of the vehicle and was unable to open the tailgate. The contact disconnected the battery to cancel the warning lights; however, the tailgate still failed to open. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 1,000.
Mfg Campaign: 11547373
Recall Date: Sep 29, 2023
General Motors, Llc
Defect Description:
LATCHES/LOCKS/LINKAGES:TAILGATE:LOCK
Potential Consequences:
The contact owns a 2024 GMC Sierra 2500. The contact stated that while driving 30 MPH, the check engine malfunction and Electronic Stability Control system malfunction warning lights illuminated. The contact was inadvertently locked out of the vehicle and was unable to open the tailgate. The contact disconnected the battery to cancel the warning lights; however, the tailgate still failed to open. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 1,000.
Corrective Action:
The contact owns a 2024 GMC Sierra 2500. The contact stated that while driving 30 MPH, the check engine malfunction and Electronic Stability Control system malfunction warning lights illuminated. The contact was inadvertently locked out of the vehicle and was unable to open the tailgate. The contact disconnected the battery to cancel the warning lights; however, the tailgate still failed to open. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 1,000.
Additional Notes:
The contact owns a 2024 GMC Sierra 2500. The contact stated that while driving 30 MPH, the check engine malfunction and Electronic Stability Control system malfunction warning lights illuminated. The contact was inadvertently locked out of the vehicle and was unable to open the tailgate. The contact disconnected the battery to cancel the warning lights; however, the tailgate still failed to open. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 1,000.
Mfg Campaign: 11547373
Recall Date: Sep 29, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When the car is on and in park, there is a button on the front console that drops the tail gate. The truck gives you no indication that the button has been pressed or that the tailgate is open. You can then drive the truck with the tailgate open and have no indication or idea. As a result, it is easy to lose gear out of the truck bed while you are driving. This button is located just above a storage compartment and is easy to press while placing items in this compartment. This is a major safety hazard on the road. There is no option to disable this button or be alerted when you tailgate is open.
Corrective Action:
When the car is on and in park, there is a button on the front console that drops the tail gate. The truck gives you no indication that the button has been pressed or that the tailgate is open. You can then drive the truck with the tailgate open and have no indication or idea. As a result, it is easy to lose gear out of the truck bed while you are driving. This button is located just above a storage compartment and is easy to press while placing items in this compartment. This is a major safety hazard on the road. There is no option to disable this button or be alerted when you tailgate is open.
Additional Notes:
When the car is on and in park, there is a button on the front console that drops the tail gate. The truck gives you no indication that the button has been pressed or that the tailgate is open. You can then drive the truck with the tailgate open and have no indication or idea. As a result, it is easy to lose gear out of the truck bed while you are driving. This button is located just above a storage compartment and is easy to press while placing items in this compartment. This is a major safety hazard on the road. There is no option to disable this button or be alerted when you tailgate is open.
Mfg Campaign: 11544374
Recall Date: Sep 13, 2023
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
When the car is on and in park, there is a button on the front console that drops the tail gate. The truck gives you no indication that the button has been pressed or that the tailgate is open. You can then drive the truck with the tailgate open and have no indication or idea. As a result, it is easy to lose gear out of the truck bed while you are driving. This button is located just above a storage compartment and is easy to press while placing items in this compartment. This is a major safety hazard on the road. There is no option to disable this button or be alerted when you tailgate is open.
Corrective Action:
When the car is on and in park, there is a button on the front console that drops the tail gate. The truck gives you no indication that the button has been pressed or that the tailgate is open. You can then drive the truck with the tailgate open and have no indication or idea. As a result, it is easy to lose gear out of the truck bed while you are driving. This button is located just above a storage compartment and is easy to press while placing items in this compartment. This is a major safety hazard on the road. There is no option to disable this button or be alerted when you tailgate is open.
Additional Notes:
When the car is on and in park, there is a button on the front console that drops the tail gate. The truck gives you no indication that the button has been pressed or that the tailgate is open. You can then drive the truck with the tailgate open and have no indication or idea. As a result, it is easy to lose gear out of the truck bed while you are driving. This button is located just above a storage compartment and is easy to press while placing items in this compartment. This is a major safety hazard on the road. There is no option to disable this button or be alerted when you tailgate is open.
Mfg Campaign: 11544374
Recall Date: Sep 13, 2023
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
While towing our RV trailer the trailer brakes become disabled. This is a known problem to GM and they have a TSB (23-NA-113) "Information on Trailer Brake Disabled or DTC Stored" This is a know problem and GM solution seems to cast the blame on the trailer manufacture.
Corrective Action:
While towing our RV trailer the trailer brakes become disabled. This is a known problem to GM and they have a TSB (23-NA-113) "Information on Trailer Brake Disabled or DTC Stored" This is a know problem and GM solution seems to cast the blame on the trailer manufacture.
Additional Notes:
While towing our RV trailer the trailer brakes become disabled. This is a known problem to GM and they have a TSB (23-NA-113) "Information on Trailer Brake Disabled or DTC Stored" This is a know problem and GM solution seems to cast the blame on the trailer manufacture.
Mfg Campaign: 11537222
Recall Date: Aug 8, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The integrated trailer brake controller does not work on this truck. Specifically, the part is the trailer brake computer module. Trailer brakes went out immediately and continue to disconnect at all times. The problem has been reproduced and confirmed independently. GMC has looked at the problem at dealer and stated they do not currently have a solution. Problem appeared immediately and has continued every single time a trailer is connected to the truck.
Corrective Action:
The integrated trailer brake controller does not work on this truck. Specifically, the part is the trailer brake computer module. Trailer brakes went out immediately and continue to disconnect at all times. The problem has been reproduced and confirmed independently. GMC has looked at the problem at dealer and stated they do not currently have a solution. Problem appeared immediately and has continued every single time a trailer is connected to the truck.
Additional Notes:
The integrated trailer brake controller does not work on this truck. Specifically, the part is the trailer brake computer module. Trailer brakes went out immediately and continue to disconnect at all times. The problem has been reproduced and confirmed independently. GMC has looked at the problem at dealer and stated they do not currently have a solution. Problem appeared immediately and has continued every single time a trailer is connected to the truck.
Mfg Campaign: 11532444
Recall Date: Jul 15, 2023
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
When attached to a trailer with solar panels, the truck will intermittently disconnect the trailer electronics which disables the trailer brakes and trailer lights. This is because the solar energy is back flowing to the truck via 7 pin connector and overloading the circuit. Having a truck disable the trailer brakes and lights intermittently is very dangerous. Earlier model years of this truck do not suffer this issue. GM is aware and has TSB but no solution has been found on the truck side without disabling the solar panels on the trailer.
Corrective Action:
When attached to a trailer with solar panels, the truck will intermittently disconnect the trailer electronics which disables the trailer brakes and trailer lights. This is because the solar energy is back flowing to the truck via 7 pin connector and overloading the circuit. Having a truck disable the trailer brakes and lights intermittently is very dangerous. Earlier model years of this truck do not suffer this issue. GM is aware and has TSB but no solution has been found on the truck side without disabling the solar panels on the trailer.
Additional Notes:
When attached to a trailer with solar panels, the truck will intermittently disconnect the trailer electronics which disables the trailer brakes and trailer lights. This is because the solar energy is back flowing to the truck via 7 pin connector and overloading the circuit. Having a truck disable the trailer brakes and lights intermittently is very dangerous. Earlier model years of this truck do not suffer this issue. GM is aware and has TSB but no solution has been found on the truck side without disabling the solar panels on the trailer.
Mfg Campaign: 11532174
Recall Date: Jul 13, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When attached to a trailer with solar panels, the truck will intermittently disconnect the trailer electronics which disables the trailer brakes and trailer lights. This is because the solar energy is back flowing to the truck via 7 pin connector and overloading the circuit. Having a truck disable the trailer brakes and lights intermittently is very dangerous. Earlier model years of this truck do not suffer this issue. GM is aware and has TSB but no solution has been found on the truck side without disabling the solar panels on the trailer.
Corrective Action:
When attached to a trailer with solar panels, the truck will intermittently disconnect the trailer electronics which disables the trailer brakes and trailer lights. This is because the solar energy is back flowing to the truck via 7 pin connector and overloading the circuit. Having a truck disable the trailer brakes and lights intermittently is very dangerous. Earlier model years of this truck do not suffer this issue. GM is aware and has TSB but no solution has been found on the truck side without disabling the solar panels on the trailer.
Additional Notes:
When attached to a trailer with solar panels, the truck will intermittently disconnect the trailer electronics which disables the trailer brakes and trailer lights. This is because the solar energy is back flowing to the truck via 7 pin connector and overloading the circuit. Having a truck disable the trailer brakes and lights intermittently is very dangerous. Earlier model years of this truck do not suffer this issue. GM is aware and has TSB but no solution has been found on the truck side without disabling the solar panels on the trailer.
Mfg Campaign: 11532174
Recall Date: Jul 13, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The Column Shifter that is installed on all 2024 GMC Sierra 2500HDs and 3500HDs poses a potential safety risk to its passengers and other drivers on the road. When the column shifter of the vehicle is in the standard drive position the shifter covers part of the screen and the direct path to the radio volume control dial and infotainment home button. It has been found and replicated that attempting to interact with the infotainment screen UI and the home button/volume control dial the driver may easily accidentally bump the shifter into the neutral position. Bumping this 8000lbs+ vehicle into neutral unintentionally can be extremely dangerous to its passengers and fellow motorists especially when hauling a heavy trailer or load like heavy-duty pickup trucks are designed to do. Bumping the truck into neutral can allow the truck to lose its acceleration capabilities and degrade braking capabilities as the engine would be disconnected from the drive wheels, limiting engine braking and exhaust braking. This kind of braking is commonly used to help stop the truck with heavy trailers and loads. This problem has been commonly referred to in multiple Facebook groups relating to the 2024 GMC Heavy Duty Truck. I personally have not had it inspected by any third party as there is not much they can do to remedy the issue. I personally recommend that General Motors redesign the column shifter in these trucks shortening it to come no further than the diameter of the steering wheel eliminating any interference with the infotainment system and the home button/volume dial. GM shall replace this updated shifter free of charge in all trucks just recently built. For GM's sake, it is important that this issue is remedied ASAP as the truck just began production and there is a limited amount on the road. This is available for inspection upon request.
Corrective Action:
The Column Shifter that is installed on all 2024 GMC Sierra 2500HDs and 3500HDs poses a potential safety risk to its passengers and other drivers on the road. When the column shifter of the vehicle is in the standard drive position the shifter covers part of the screen and the direct path to the radio volume control dial and infotainment home button. It has been found and replicated that attempting to interact with the infotainment screen UI and the home button/volume control dial the driver may easily accidentally bump the shifter into the neutral position. Bumping this 8000lbs+ vehicle into neutral unintentionally can be extremely dangerous to its passengers and fellow motorists especially when hauling a heavy trailer or load like heavy-duty pickup trucks are designed to do. Bumping the truck into neutral can allow the truck to lose its acceleration capabilities and degrade braking capabilities as the engine would be disconnected from the drive wheels, limiting engine braking and exhaust braking. This kind of braking is commonly used to help stop the truck with heavy trailers and loads. This problem has been commonly referred to in multiple Facebook groups relating to the 2024 GMC Heavy Duty Truck. I personally have not had it inspected by any third party as there is not much they can do to remedy the issue. I personally recommend that General Motors redesign the column shifter in these trucks shortening it to come no further than the diameter of the steering wheel eliminating any interference with the infotainment system and the home button/volume dial. GM shall replace this updated shifter free of charge in all trucks just recently built. For GM's sake, it is important that this issue is remedied ASAP as the truck just began production and there is a limited amount on the road. This is available for inspection upon request.
Additional Notes:
The Column Shifter that is installed on all 2024 GMC Sierra 2500HDs and 3500HDs poses a potential safety risk to its passengers and other drivers on the road. When the column shifter of the vehicle is in the standard drive position the shifter covers part of the screen and the direct path to the radio volume control dial and infotainment home button. It has been found and replicated that attempting to interact with the infotainment screen UI and the home button/volume control dial the driver may easily accidentally bump the shifter into the neutral position. Bumping this 8000lbs+ vehicle into neutral unintentionally can be extremely dangerous to its passengers and fellow motorists especially when hauling a heavy trailer or load like heavy-duty pickup trucks are designed to do. Bumping the truck into neutral can allow the truck to lose its acceleration capabilities and degrade braking capabilities as the engine would be disconnected from the drive wheels, limiting engine braking and exhaust braking. This kind of braking is commonly used to help stop the truck with heavy trailers and loads. This problem has been commonly referred to in multiple Facebook groups relating to the 2024 GMC Heavy Duty Truck. I personally have not had it inspected by any third party as there is not much they can do to remedy the issue. I personally recommend that General Motors redesign the column shifter in these trucks shortening it to come no further than the diameter of the steering wheel eliminating any interference with the infotainment system and the home button/volume dial. GM shall replace this updated shifter free of charge in all trucks just recently built. For GM's sake, it is important that this issue is remedied ASAP as the truck just began production and there is a limited amount on the road. This is available for inspection upon request.
Mfg Campaign: 11527622
Recall Date: Jun 18, 2023
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The Column Shifter that is installed on all 2024 GMC Sierra 2500HDs and 3500HDs poses a potential safety risk to its passengers and other drivers on the road. When the column shifter of the vehicle is in the standard drive position the shifter covers part of the screen and the direct path to the radio volume control dial and infotainment home button. It has been found and replicated that attempting to interact with the infotainment screen UI and the home button/volume control dial the driver may easily accidentally bump the shifter into the neutral position. Bumping this 8000lbs+ vehicle into neutral unintentionally can be extremely dangerous to its passengers and fellow motorists especially when hauling a heavy trailer or load like heavy-duty pickup trucks are designed to do. Bumping the truck into neutral can allow the truck to lose its acceleration capabilities and degrade braking capabilities as the engine would be disconnected from the drive wheels, limiting engine braking and exhaust braking. This kind of braking is commonly used to help stop the truck with heavy trailers and loads. This problem has been commonly referred to in multiple Facebook groups relating to the 2024 GMC Heavy Duty Truck. I personally have not had it inspected by any third party as there is not much they can do to remedy the issue. I personally recommend that General Motors redesign the column shifter in these trucks shortening it to come no further than the diameter of the steering wheel eliminating any interference with the infotainment system and the home button/volume dial. GM shall replace this updated shifter free of charge in all trucks just recently built. For GM's sake, it is important that this issue is remedied ASAP as the truck just began production and there is a limited amount on the road. This is available for inspection upon request.
Corrective Action:
The Column Shifter that is installed on all 2024 GMC Sierra 2500HDs and 3500HDs poses a potential safety risk to its passengers and other drivers on the road. When the column shifter of the vehicle is in the standard drive position the shifter covers part of the screen and the direct path to the radio volume control dial and infotainment home button. It has been found and replicated that attempting to interact with the infotainment screen UI and the home button/volume control dial the driver may easily accidentally bump the shifter into the neutral position. Bumping this 8000lbs+ vehicle into neutral unintentionally can be extremely dangerous to its passengers and fellow motorists especially when hauling a heavy trailer or load like heavy-duty pickup trucks are designed to do. Bumping the truck into neutral can allow the truck to lose its acceleration capabilities and degrade braking capabilities as the engine would be disconnected from the drive wheels, limiting engine braking and exhaust braking. This kind of braking is commonly used to help stop the truck with heavy trailers and loads. This problem has been commonly referred to in multiple Facebook groups relating to the 2024 GMC Heavy Duty Truck. I personally have not had it inspected by any third party as there is not much they can do to remedy the issue. I personally recommend that General Motors redesign the column shifter in these trucks shortening it to come no further than the diameter of the steering wheel eliminating any interference with the infotainment system and the home button/volume dial. GM shall replace this updated shifter free of charge in all trucks just recently built. For GM's sake, it is important that this issue is remedied ASAP as the truck just began production and there is a limited amount on the road. This is available for inspection upon request.
Additional Notes:
The Column Shifter that is installed on all 2024 GMC Sierra 2500HDs and 3500HDs poses a potential safety risk to its passengers and other drivers on the road. When the column shifter of the vehicle is in the standard drive position the shifter covers part of the screen and the direct path to the radio volume control dial and infotainment home button. It has been found and replicated that attempting to interact with the infotainment screen UI and the home button/volume control dial the driver may easily accidentally bump the shifter into the neutral position. Bumping this 8000lbs+ vehicle into neutral unintentionally can be extremely dangerous to its passengers and fellow motorists especially when hauling a heavy trailer or load like heavy-duty pickup trucks are designed to do. Bumping the truck into neutral can allow the truck to lose its acceleration capabilities and degrade braking capabilities as the engine would be disconnected from the drive wheels, limiting engine braking and exhaust braking. This kind of braking is commonly used to help stop the truck with heavy trailers and loads. This problem has been commonly referred to in multiple Facebook groups relating to the 2024 GMC Heavy Duty Truck. I personally have not had it inspected by any third party as there is not much they can do to remedy the issue. I personally recommend that General Motors redesign the column shifter in these trucks shortening it to come no further than the diameter of the steering wheel eliminating any interference with the infotainment system and the home button/volume dial. GM shall replace this updated shifter free of charge in all trucks just recently built. For GM's sake, it is important that this issue is remedied ASAP as the truck just began production and there is a limited amount on the road. This is available for inspection upon request.
Mfg Campaign: 11527622
Recall Date: Jun 18, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The Column Shifter that is installed on all 2024 GMC Sierra 2500HDs and 3500HDs poses a potential safety risk to its passengers and other drivers on the road. When the column shifter of the vehicle is in the standard drive position the shifter covers part of the screen and the direct path to the radio volume control dial and infotainment home button. It has been found and replicated that attempting to interact with the infotainment screen UI and the home button/volume control dial the driver may easily accidentally bump the shifter into the neutral position. Bumping this 8000lbs+ vehicle into neutral unintentionally can be extremely dangerous to its passengers and fellow motorists especially when hauling a heavy trailer or load like heavy-duty pickup trucks are designed to do. Bumping the truck into neutral can allow the truck to lose its acceleration capabilities and degrade braking capabilities as the engine would be disconnected from the drive wheels, limiting engine braking and exhaust braking. This kind of braking is commonly used to help stop the truck with heavy trailers and loads. This problem has been commonly referred to in multiple Facebook groups relating to the 2024 GMC Heavy Duty Truck. I personally have not had it inspected by any third party as there is not much they can do to remedy the issue. I personally recommend that General Motors redesign the column shifter in these trucks shortening it to come no further than the diameter of the steering wheel eliminating any interference with the infotainment system and the home button/volume dial. GM shall replace this updated shifter free of charge in all trucks just recently built. For GM's sake, it is important that this issue is remedied ASAP as the truck just began production and there is a limited amount on the road. This is available for inspection upon request.
Corrective Action:
The Column Shifter that is installed on all 2024 GMC Sierra 2500HDs and 3500HDs poses a potential safety risk to its passengers and other drivers on the road. When the column shifter of the vehicle is in the standard drive position the shifter covers part of the screen and the direct path to the radio volume control dial and infotainment home button. It has been found and replicated that attempting to interact with the infotainment screen UI and the home button/volume control dial the driver may easily accidentally bump the shifter into the neutral position. Bumping this 8000lbs+ vehicle into neutral unintentionally can be extremely dangerous to its passengers and fellow motorists especially when hauling a heavy trailer or load like heavy-duty pickup trucks are designed to do. Bumping the truck into neutral can allow the truck to lose its acceleration capabilities and degrade braking capabilities as the engine would be disconnected from the drive wheels, limiting engine braking and exhaust braking. This kind of braking is commonly used to help stop the truck with heavy trailers and loads. This problem has been commonly referred to in multiple Facebook groups relating to the 2024 GMC Heavy Duty Truck. I personally have not had it inspected by any third party as there is not much they can do to remedy the issue. I personally recommend that General Motors redesign the column shifter in these trucks shortening it to come no further than the diameter of the steering wheel eliminating any interference with the infotainment system and the home button/volume dial. GM shall replace this updated shifter free of charge in all trucks just recently built. For GM's sake, it is important that this issue is remedied ASAP as the truck just began production and there is a limited amount on the road. This is available for inspection upon request.
Additional Notes:
The Column Shifter that is installed on all 2024 GMC Sierra 2500HDs and 3500HDs poses a potential safety risk to its passengers and other drivers on the road. When the column shifter of the vehicle is in the standard drive position the shifter covers part of the screen and the direct path to the radio volume control dial and infotainment home button. It has been found and replicated that attempting to interact with the infotainment screen UI and the home button/volume control dial the driver may easily accidentally bump the shifter into the neutral position. Bumping this 8000lbs+ vehicle into neutral unintentionally can be extremely dangerous to its passengers and fellow motorists especially when hauling a heavy trailer or load like heavy-duty pickup trucks are designed to do. Bumping the truck into neutral can allow the truck to lose its acceleration capabilities and degrade braking capabilities as the engine would be disconnected from the drive wheels, limiting engine braking and exhaust braking. This kind of braking is commonly used to help stop the truck with heavy trailers and loads. This problem has been commonly referred to in multiple Facebook groups relating to the 2024 GMC Heavy Duty Truck. I personally have not had it inspected by any third party as there is not much they can do to remedy the issue. I personally recommend that General Motors redesign the column shifter in these trucks shortening it to come no further than the diameter of the steering wheel eliminating any interference with the infotainment system and the home button/volume dial. GM shall replace this updated shifter free of charge in all trucks just recently built. For GM's sake, it is important that this issue is remedied ASAP as the truck just began production and there is a limited amount on the road. This is available for inspection upon request.
Mfg Campaign: 11527622
Recall Date: Jun 18, 2023
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