Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2024 Chevrolet Silverado HD 2500, 3500, and GMC Sierra HD 2500, 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in Park.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: N242469160
Recall Date: Nov 26, 2024
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2024 Chevrolet Silverado 2500, 3500, GMC Sierra 2500 and 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in park.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232426400
Recall Date: Feb 1, 2024
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2024 Chevrolet Silverado 2500, 3500, and GMC Sierra 2500, 3500 vehicles. The steering gear shaft may fracture and disconnect from the steering arm.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232414720
Recall Date: Aug 3, 2023
Consumer Complaints
78 ComplaintsGeneral Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I drove from California to ohio after I bought the truck, I noticed that when stopping to get gas my tailgate was open without me touching it. I drove with cameras showing the truck bed to see what happened and I watched it do it again while driving the vehicle, it just opened on its own while driving. The incident happened again once I was back in ohio when I had my trailor hooked up and it cause the tailgate to collide with the trailor tongue and dented the whole top of the tailgate.3
Corrective Action:
I drove from California to ohio after I bought the truck, I noticed that when stopping to get gas my tailgate was open without me touching it. I drove with cameras showing the truck bed to see what happened and I watched it do it again while driving the vehicle, it just opened on its own while driving. The incident happened again once I was back in ohio when I had my trailor hooked up and it cause the tailgate to collide with the trailor tongue and dented the whole top of the tailgate.3
Additional Notes:
I drove from California to ohio after I bought the truck, I noticed that when stopping to get gas my tailgate was open without me touching it. I drove with cameras showing the truck bed to see what happened and I watched it do it again while driving the vehicle, it just opened on its own while driving. The incident happened again once I was back in ohio when I had my trailor hooked up and it cause the tailgate to collide with the trailor tongue and dented the whole top of the tailgate.3
Mfg Campaign: 11600504
Recall Date: Jul 9, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission and transfer case leaking. Masters cylinder ( brake booster) leaking
Corrective Action:
Transmission and transfer case leaking. Masters cylinder ( brake booster) leaking
Additional Notes:
Transmission and transfer case leaking. Masters cylinder ( brake booster) leaking
Mfg Campaign: 11595976
Recall Date: Jun 23, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Transmission and transfer case leaking. Masters cylinder ( brake booster) leaking
Corrective Action:
Transmission and transfer case leaking. Masters cylinder ( brake booster) leaking
Additional Notes:
Transmission and transfer case leaking. Masters cylinder ( brake booster) leaking
Mfg Campaign: 11595976
Recall Date: Jun 23, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I purchased a 2024 GMC 2500 HD truck to pull a 2021 8,000 lb gvw camping trailer that is equipped with electric trailer brakes. My trailer has functioned perfectly related to the trailer brakes with my previous vehicle (2011 Toyota Tundra). With the GMC 2500, at approximately 3000 miles on the vehicle, a “trailer brake disconnected or disabled” and “check trailer wiring” warning began popping up on my information center of the truck. The trailer braking system would not function, though all other functions of the lighting and camera systems to the trailer worked indicating that the wiring and grounding were not an issue with the trailer. The brake system would intermittently return to normal. And then this warning and disconnected condition (i.e. no functioning trailer brakes) would return. This occurred rapidly, and very frequently. GMC has acknowledged a problem with some vehicles with this problem by publishing a TSB that purports to correct this issue (23-NA-149) that recommends replacement of the trailer brake control module (part no. 212327200000019B). I had this repair performed while on a trip in South Dakota away from my home state in Arkansas and the truck and trailer functioned as normal for approximately 3000 miles of towing. However, the issue has returned and my local GMC dealer repair shop (Little Rock, AR) places the blame on the trailer and not the truck. Towing with this 2024 GMC 2500 HD is very unsafe to the occupants and any others on the road due to loss of braking while towing a heavy load or navigating steep grades with a trailer equipped as described. This problem is now all over GMC/Chevy truck forums and is not just me or my combination. This issue is gonna get people killed.
Corrective Action:
I purchased a 2024 GMC 2500 HD truck to pull a 2021 8,000 lb gvw camping trailer that is equipped with electric trailer brakes. My trailer has functioned perfectly related to the trailer brakes with my previous vehicle (2011 Toyota Tundra). With the GMC 2500, at approximately 3000 miles on the vehicle, a “trailer brake disconnected or disabled” and “check trailer wiring” warning began popping up on my information center of the truck. The trailer braking system would not function, though all other functions of the lighting and camera systems to the trailer worked indicating that the wiring and grounding were not an issue with the trailer. The brake system would intermittently return to normal. And then this warning and disconnected condition (i.e. no functioning trailer brakes) would return. This occurred rapidly, and very frequently. GMC has acknowledged a problem with some vehicles with this problem by publishing a TSB that purports to correct this issue (23-NA-149) that recommends replacement of the trailer brake control module (part no. 212327200000019B). I had this repair performed while on a trip in South Dakota away from my home state in Arkansas and the truck and trailer functioned as normal for approximately 3000 miles of towing. However, the issue has returned and my local GMC dealer repair shop (Little Rock, AR) places the blame on the trailer and not the truck. Towing with this 2024 GMC 2500 HD is very unsafe to the occupants and any others on the road due to loss of braking while towing a heavy load or navigating steep grades with a trailer equipped as described. This problem is now all over GMC/Chevy truck forums and is not just me or my combination. This issue is gonna get people killed.
Additional Notes:
I purchased a 2024 GMC 2500 HD truck to pull a 2021 8,000 lb gvw camping trailer that is equipped with electric trailer brakes. My trailer has functioned perfectly related to the trailer brakes with my previous vehicle (2011 Toyota Tundra). With the GMC 2500, at approximately 3000 miles on the vehicle, a “trailer brake disconnected or disabled” and “check trailer wiring” warning began popping up on my information center of the truck. The trailer braking system would not function, though all other functions of the lighting and camera systems to the trailer worked indicating that the wiring and grounding were not an issue with the trailer. The brake system would intermittently return to normal. And then this warning and disconnected condition (i.e. no functioning trailer brakes) would return. This occurred rapidly, and very frequently. GMC has acknowledged a problem with some vehicles with this problem by publishing a TSB that purports to correct this issue (23-NA-149) that recommends replacement of the trailer brake control module (part no. 212327200000019B). I had this repair performed while on a trip in South Dakota away from my home state in Arkansas and the truck and trailer functioned as normal for approximately 3000 miles of towing. However, the issue has returned and my local GMC dealer repair shop (Little Rock, AR) places the blame on the trailer and not the truck. Towing with this 2024 GMC 2500 HD is very unsafe to the occupants and any others on the road due to loss of braking while towing a heavy load or navigating steep grades with a trailer equipped as described. This problem is now all over GMC/Chevy truck forums and is not just me or my combination. This issue is gonna get people killed.
Mfg Campaign: 11594209
Recall Date: Jun 13, 2024
General Motors, Llc
Defect Description:
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
Potential Consequences:
The contact owns a 2024 GMC Sierra 2500. The contact stated that while driving at an undisclosed speed, the vehicle briefly hesitated before returning to normal functionality. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transfer case seals. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who again diagnosed a failure with the transfer case seals. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 6,000.
Corrective Action:
The contact owns a 2024 GMC Sierra 2500. The contact stated that while driving at an undisclosed speed, the vehicle briefly hesitated before returning to normal functionality. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transfer case seals. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who again diagnosed a failure with the transfer case seals. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 6,000.
Additional Notes:
The contact owns a 2024 GMC Sierra 2500. The contact stated that while driving at an undisclosed speed, the vehicle briefly hesitated before returning to normal functionality. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transfer case seals. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who again diagnosed a failure with the transfer case seals. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 6,000.
Mfg Campaign: 11592359
Recall Date: Jun 4, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Brake control module disconnects trailer brakes while towing. Apparently a known issue with trailers equipped with solar battery chargers which have higher charge than vehicle battery. It feeds back into the trailer brake power module causing it to shut down. The vehicle has an integrated trailer brake controller as it is specifically designed with primary function as a tow vehicle. Shutting down the integrated trailer brake controller results in loss of trailer brakes. Not having trailer brakes is critically dangerous. GM has issued a TSB #23-NA-149 specifically addressing this known defect. Unfortunately, GM refuses to authorize its service technicians to replace the defective brake controller unless they experience the defect personally - the policy is to disbelieve the customer with the defective vehicle. Effectively, this requires providing the trailer to the service tech to drive around until the brakes fail, thus creating another dangerous situation for a tech who may or may not have experience driving vehicles over 50’ in length. Thus, it would appear the best remedy is to enforce a recall to replace the defective brake controller before someone is harm by loss of brakes, since GM requires its techs to encounter a loss of brakes before authorization of replacement of the known defective unit. This happened over 25 times during a trip last week. This fact situation reveals why your Administration actually exists - to protect the public from harm.
Corrective Action:
Brake control module disconnects trailer brakes while towing. Apparently a known issue with trailers equipped with solar battery chargers which have higher charge than vehicle battery. It feeds back into the trailer brake power module causing it to shut down. The vehicle has an integrated trailer brake controller as it is specifically designed with primary function as a tow vehicle. Shutting down the integrated trailer brake controller results in loss of trailer brakes. Not having trailer brakes is critically dangerous. GM has issued a TSB #23-NA-149 specifically addressing this known defect. Unfortunately, GM refuses to authorize its service technicians to replace the defective brake controller unless they experience the defect personally - the policy is to disbelieve the customer with the defective vehicle. Effectively, this requires providing the trailer to the service tech to drive around until the brakes fail, thus creating another dangerous situation for a tech who may or may not have experience driving vehicles over 50’ in length. Thus, it would appear the best remedy is to enforce a recall to replace the defective brake controller before someone is harm by loss of brakes, since GM requires its techs to encounter a loss of brakes before authorization of replacement of the known defective unit. This happened over 25 times during a trip last week. This fact situation reveals why your Administration actually exists - to protect the public from harm.
Additional Notes:
Brake control module disconnects trailer brakes while towing. Apparently a known issue with trailers equipped with solar battery chargers which have higher charge than vehicle battery. It feeds back into the trailer brake power module causing it to shut down. The vehicle has an integrated trailer brake controller as it is specifically designed with primary function as a tow vehicle. Shutting down the integrated trailer brake controller results in loss of trailer brakes. Not having trailer brakes is critically dangerous. GM has issued a TSB #23-NA-149 specifically addressing this known defect. Unfortunately, GM refuses to authorize its service technicians to replace the defective brake controller unless they experience the defect personally - the policy is to disbelieve the customer with the defective vehicle. Effectively, this requires providing the trailer to the service tech to drive around until the brakes fail, thus creating another dangerous situation for a tech who may or may not have experience driving vehicles over 50’ in length. Thus, it would appear the best remedy is to enforce a recall to replace the defective brake controller before someone is harm by loss of brakes, since GM requires its techs to encounter a loss of brakes before authorization of replacement of the known defective unit. This happened over 25 times during a trip last week. This fact situation reveals why your Administration actually exists - to protect the public from harm.
Mfg Campaign: 11591633
Recall Date: May 30, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The tailgate was automatically dropped while trailer was connected. Destroyed my tailgate. This should never happen.
Corrective Action:
The tailgate was automatically dropped while trailer was connected. Destroyed my tailgate. This should never happen.
Additional Notes:
The tailgate was automatically dropped while trailer was connected. Destroyed my tailgate. This should never happen.
Mfg Campaign: 11590231
Recall Date: May 22, 2024
General Motors, Llc
Defect Description:
LATCHES/LOCKS/LINKAGES
Potential Consequences:
The contact owns a 2024 GMC Sierra 2500. The contact stated while driving approximately 45–50 MPH in the rain, the tail gate opened unintendedly. There were no warning lights illuminated. The contact stated that cargo in the bed of the truck fell out onto the roadway. The contact stated that the failure was like NHTSA Campaign Number: 24V060000 (Latches/Locks/Linkages) however, the VIN was not included. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 2,900.
Corrective Action:
The contact owns a 2024 GMC Sierra 2500. The contact stated while driving approximately 45–50 MPH in the rain, the tail gate opened unintendedly. There were no warning lights illuminated. The contact stated that cargo in the bed of the truck fell out onto the roadway. The contact stated that the failure was like NHTSA Campaign Number: 24V060000 (Latches/Locks/Linkages) however, the VIN was not included. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 2,900.
Additional Notes:
The contact owns a 2024 GMC Sierra 2500. The contact stated while driving approximately 45–50 MPH in the rain, the tail gate opened unintendedly. There were no warning lights illuminated. The contact stated that cargo in the bed of the truck fell out onto the roadway. The contact stated that the failure was like NHTSA Campaign Number: 24V060000 (Latches/Locks/Linkages) however, the VIN was not included. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 2,900.
Mfg Campaign: 11584890
Recall Date: Apr 24, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2024 GMC Sierra 2500. The contact stated while driving at an undisclosed speed, the sun struck the solar panel used to charge the battery, and the surge from the battery entered the pigtail going through the truck, and disconnected the brake module, causing it to become disengaged from the vehicle. The contact took the vehicle to the camper and vehicle dealer who both stated there was no issue for concern. The vehicle was not repaired. The manufacturer of the camper and the vehicle were made aware of the issue. The vehicle failure mileage was 8,000.
Corrective Action:
The contact owns a 2024 GMC Sierra 2500. The contact stated while driving at an undisclosed speed, the sun struck the solar panel used to charge the battery, and the surge from the battery entered the pigtail going through the truck, and disconnected the brake module, causing it to become disengaged from the vehicle. The contact took the vehicle to the camper and vehicle dealer who both stated there was no issue for concern. The vehicle was not repaired. The manufacturer of the camper and the vehicle were made aware of the issue. The vehicle failure mileage was 8,000.
Additional Notes:
The contact owns a 2024 GMC Sierra 2500. The contact stated while driving at an undisclosed speed, the sun struck the solar panel used to charge the battery, and the surge from the battery entered the pigtail going through the truck, and disconnected the brake module, causing it to become disengaged from the vehicle. The contact took the vehicle to the camper and vehicle dealer who both stated there was no issue for concern. The vehicle was not repaired. The manufacturer of the camper and the vehicle were made aware of the issue. The vehicle failure mileage was 8,000.
Mfg Campaign: 11582523
Recall Date: Apr 12, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2024 GMC Sierra 2500. The contact stated while driving at an undisclosed speed, the sun struck the solar panel used to charge the battery, and the surge from the battery entered the pigtail going through the truck, and disconnected the brake module, causing it to become disengaged from the vehicle. The contact took the vehicle to the camper and vehicle dealer who both stated there was no issue for concern. The vehicle was not repaired. The manufacturer of the camper and the vehicle were made aware of the issue. The vehicle failure mileage was 8,000.
Corrective Action:
The contact owns a 2024 GMC Sierra 2500. The contact stated while driving at an undisclosed speed, the sun struck the solar panel used to charge the battery, and the surge from the battery entered the pigtail going through the truck, and disconnected the brake module, causing it to become disengaged from the vehicle. The contact took the vehicle to the camper and vehicle dealer who both stated there was no issue for concern. The vehicle was not repaired. The manufacturer of the camper and the vehicle were made aware of the issue. The vehicle failure mileage was 8,000.
Additional Notes:
The contact owns a 2024 GMC Sierra 2500. The contact stated while driving at an undisclosed speed, the sun struck the solar panel used to charge the battery, and the surge from the battery entered the pigtail going through the truck, and disconnected the brake module, causing it to become disengaged from the vehicle. The contact took the vehicle to the camper and vehicle dealer who both stated there was no issue for concern. The vehicle was not repaired. The manufacturer of the camper and the vehicle were made aware of the issue. The vehicle failure mileage was 8,000.
Mfg Campaign: 11582523
Recall Date: Apr 12, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
water intrusion resulted in the tailgate inadvertently unlatching while the vehicle is in park multiple times while being washed. This apparently happened throughout the night, assuming voltage was being used to send open signal, which resulted in drained battery. In my case my vin is not on the recall that is out on GMC for tailgate issue. And dealership determined there is a pinch in tailgate speaker harness that is causing the issue. Which I’m sure that harness is tied into tailgate latch harness. What needs to be addressed in this recall is for the two drain holes on top of tailgate to be somehow sealed. Drain holes are directly above tailgate latch and harnesses which is the main concern in this problem.
Corrective Action:
water intrusion resulted in the tailgate inadvertently unlatching while the vehicle is in park multiple times while being washed. This apparently happened throughout the night, assuming voltage was being used to send open signal, which resulted in drained battery. In my case my vin is not on the recall that is out on GMC for tailgate issue. And dealership determined there is a pinch in tailgate speaker harness that is causing the issue. Which I’m sure that harness is tied into tailgate latch harness. What needs to be addressed in this recall is for the two drain holes on top of tailgate to be somehow sealed. Drain holes are directly above tailgate latch and harnesses which is the main concern in this problem.
Additional Notes:
water intrusion resulted in the tailgate inadvertently unlatching while the vehicle is in park multiple times while being washed. This apparently happened throughout the night, assuming voltage was being used to send open signal, which resulted in drained battery. In my case my vin is not on the recall that is out on GMC for tailgate issue. And dealership determined there is a pinch in tailgate speaker harness that is causing the issue. Which I’m sure that harness is tied into tailgate latch harness. What needs to be addressed in this recall is for the two drain holes on top of tailgate to be somehow sealed. Drain holes are directly above tailgate latch and harnesses which is the main concern in this problem.
Mfg Campaign: 11582168
Recall Date: Apr 10, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL
Potential Consequences:
The contact owns a 2024 GMC Sierra 2500. The contact stated that while driving at an undisclosed speed, the trailer brakes deactivated independently. The contact stated that the failure occurred while the contact was towing a trailer. The contact stated that the failure was persistent. The vehicle was taken to the dealer. The vehicle was not diagnosed; however, the trailer brake control module was replaced. The failure reoccurred. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 1,001.
Corrective Action:
The contact owns a 2024 GMC Sierra 2500. The contact stated that while driving at an undisclosed speed, the trailer brakes deactivated independently. The contact stated that the failure occurred while the contact was towing a trailer. The contact stated that the failure was persistent. The vehicle was taken to the dealer. The vehicle was not diagnosed; however, the trailer brake control module was replaced. The failure reoccurred. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 1,001.
Additional Notes:
The contact owns a 2024 GMC Sierra 2500. The contact stated that while driving at an undisclosed speed, the trailer brakes deactivated independently. The contact stated that the failure occurred while the contact was towing a trailer. The contact stated that the failure was persistent. The vehicle was taken to the dealer. The vehicle was not diagnosed; however, the trailer brake control module was replaced. The failure reoccurred. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 1,001.
Mfg Campaign: 11581165
Recall Date: Apr 4, 2024
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
When snowing the headlights freeze over. Have to stop on the side. Of the road and clean them off. They do not get hot enough to melt snow to be able to drive safe at night.
Corrective Action:
When snowing the headlights freeze over. Have to stop on the side. Of the road and clean them off. They do not get hot enough to melt snow to be able to drive safe at night.
Additional Notes:
When snowing the headlights freeze over. Have to stop on the side. Of the road and clean them off. They do not get hot enough to melt snow to be able to drive safe at night.
Mfg Campaign: 11580474
Recall Date: Apr 1, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2024 GMC Sierra 2500. The contact stated while stopped at an intersection, the vehicle moved forward while the brake pedal was fully depressed. The contact also stated on a level surface, the vehicle accelerated about 4 MPH without the accelerator pedal being depressed. The failure occurred on several occasions. The vehicle was taken to the dealer where the failure was duplicated; however, the dealer stated that the vehicle operated as designed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 100.
Corrective Action:
The contact owns a 2024 GMC Sierra 2500. The contact stated while stopped at an intersection, the vehicle moved forward while the brake pedal was fully depressed. The contact also stated on a level surface, the vehicle accelerated about 4 MPH without the accelerator pedal being depressed. The failure occurred on several occasions. The vehicle was taken to the dealer where the failure was duplicated; however, the dealer stated that the vehicle operated as designed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 100.
Additional Notes:
The contact owns a 2024 GMC Sierra 2500. The contact stated while stopped at an intersection, the vehicle moved forward while the brake pedal was fully depressed. The contact also stated on a level surface, the vehicle accelerated about 4 MPH without the accelerator pedal being depressed. The failure occurred on several occasions. The vehicle was taken to the dealer where the failure was duplicated; however, the dealer stated that the vehicle operated as designed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 100.
Mfg Campaign: 11579348
Recall Date: Mar 25, 2024
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
Potential Consequences:
The contact owns a 2024 GMC Sierra 2500. The contact stated while stopped at an intersection, the vehicle moved forward while the brake pedal was fully depressed. The contact also stated on a level surface, the vehicle accelerated about 4 MPH without the accelerator pedal being depressed. The failure occurred on several occasions. The vehicle was taken to the dealer where the failure was duplicated; however, the dealer stated that the vehicle operated as designed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 100.
Corrective Action:
The contact owns a 2024 GMC Sierra 2500. The contact stated while stopped at an intersection, the vehicle moved forward while the brake pedal was fully depressed. The contact also stated on a level surface, the vehicle accelerated about 4 MPH without the accelerator pedal being depressed. The failure occurred on several occasions. The vehicle was taken to the dealer where the failure was duplicated; however, the dealer stated that the vehicle operated as designed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 100.
Additional Notes:
The contact owns a 2024 GMC Sierra 2500. The contact stated while stopped at an intersection, the vehicle moved forward while the brake pedal was fully depressed. The contact also stated on a level surface, the vehicle accelerated about 4 MPH without the accelerator pedal being depressed. The failure occurred on several occasions. The vehicle was taken to the dealer where the failure was duplicated; however, the dealer stated that the vehicle operated as designed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 100.
Mfg Campaign: 11579348
Recall Date: Mar 25, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
GMC has a problem with the electronic brake controller on their 2024 Sierra 2500HD and 3500Hd trucks. All trailers are required to have trailer brakes. In addition the trailer must be equipped with an auxillary battery to activate the emergency breakaway brakes. If the voltage on this battery is higher than the towing vehicle battery, the vehicle controller can display a trailer wiring fault display. When this happens there are no brakes on the trailer. This fault happens intermittantly and can last between 10 seconds to 30 seconds. We constantly have this problem with our vehicle. On two occasions we were in an emergency situation towing a12,500 lb load and had no brakes. This is A SEVERE SAFETY CONCERN. The GMC dealer stated that the problem is because our trailer uses a regular car battery to work the hydraulics and the brakes. They stated that the controller pings the trailer to see is anything is connected and that the car battery can interfear with this signal. When this signal does not return the controller senses that no trailer is connected and disables the trailer brakes. The trailer that we have is new and it is wired according to industry standards. Thre are thousands of trailers on the road that have this configuratiion. We have inspected the trailer and cannot find wiring problems. We have towed the same tyrailer with two different trucks and do not have this problem. A quick search on the internet will reveal that many other people are experiencing the same problem.
Corrective Action:
GMC has a problem with the electronic brake controller on their 2024 Sierra 2500HD and 3500Hd trucks. All trailers are required to have trailer brakes. In addition the trailer must be equipped with an auxillary battery to activate the emergency breakaway brakes. If the voltage on this battery is higher than the towing vehicle battery, the vehicle controller can display a trailer wiring fault display. When this happens there are no brakes on the trailer. This fault happens intermittantly and can last between 10 seconds to 30 seconds. We constantly have this problem with our vehicle. On two occasions we were in an emergency situation towing a12,500 lb load and had no brakes. This is A SEVERE SAFETY CONCERN. The GMC dealer stated that the problem is because our trailer uses a regular car battery to work the hydraulics and the brakes. They stated that the controller pings the trailer to see is anything is connected and that the car battery can interfear with this signal. When this signal does not return the controller senses that no trailer is connected and disables the trailer brakes. The trailer that we have is new and it is wired according to industry standards. Thre are thousands of trailers on the road that have this configuratiion. We have inspected the trailer and cannot find wiring problems. We have towed the same tyrailer with two different trucks and do not have this problem. A quick search on the internet will reveal that many other people are experiencing the same problem.
Additional Notes:
GMC has a problem with the electronic brake controller on their 2024 Sierra 2500HD and 3500Hd trucks. All trailers are required to have trailer brakes. In addition the trailer must be equipped with an auxillary battery to activate the emergency breakaway brakes. If the voltage on this battery is higher than the towing vehicle battery, the vehicle controller can display a trailer wiring fault display. When this happens there are no brakes on the trailer. This fault happens intermittantly and can last between 10 seconds to 30 seconds. We constantly have this problem with our vehicle. On two occasions we were in an emergency situation towing a12,500 lb load and had no brakes. This is A SEVERE SAFETY CONCERN. The GMC dealer stated that the problem is because our trailer uses a regular car battery to work the hydraulics and the brakes. They stated that the controller pings the trailer to see is anything is connected and that the car battery can interfear with this signal. When this signal does not return the controller senses that no trailer is connected and disables the trailer brakes. The trailer that we have is new and it is wired according to industry standards. Thre are thousands of trailers on the road that have this configuratiion. We have inspected the trailer and cannot find wiring problems. We have towed the same tyrailer with two different trucks and do not have this problem. A quick search on the internet will reveal that many other people are experiencing the same problem.
Mfg Campaign: 11578450
Recall Date: Mar 20, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving both drivers and passenger side blind spot warning lights flash on and off when no cars are near. The problem is worse at night when pulling a trailer. The lights sometimes stay on or starting flashing on both side causing a significant distraction.
Corrective Action:
While driving both drivers and passenger side blind spot warning lights flash on and off when no cars are near. The problem is worse at night when pulling a trailer. The lights sometimes stay on or starting flashing on both side causing a significant distraction.
Additional Notes:
While driving both drivers and passenger side blind spot warning lights flash on and off when no cars are near. The problem is worse at night when pulling a trailer. The lights sometimes stay on or starting flashing on both side causing a significant distraction.
Mfg Campaign: 11577009
Recall Date: Mar 12, 2024
General Motors, Llc
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
While driving both drivers and passenger side blind spot warning lights flash on and off when no cars are near. The problem is worse at night when pulling a trailer. The lights sometimes stay on or starting flashing on both side causing a significant distraction.
Corrective Action:
While driving both drivers and passenger side blind spot warning lights flash on and off when no cars are near. The problem is worse at night when pulling a trailer. The lights sometimes stay on or starting flashing on both side causing a significant distraction.
Additional Notes:
While driving both drivers and passenger side blind spot warning lights flash on and off when no cars are near. The problem is worse at night when pulling a trailer. The lights sometimes stay on or starting flashing on both side causing a significant distraction.
Mfg Campaign: 11577009
Recall Date: Mar 12, 2024
General Motors, Llc
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
While driving both drivers and passenger side blind spot warning lights flash on and off when no cars are near. The problem is worse at night when pulling a trailer. The lights sometimes stay on or starting flashing on both side causing a significant distraction.
Corrective Action:
While driving both drivers and passenger side blind spot warning lights flash on and off when no cars are near. The problem is worse at night when pulling a trailer. The lights sometimes stay on or starting flashing on both side causing a significant distraction.
Additional Notes:
While driving both drivers and passenger side blind spot warning lights flash on and off when no cars are near. The problem is worse at night when pulling a trailer. The lights sometimes stay on or starting flashing on both side causing a significant distraction.
Mfg Campaign: 11577009
Recall Date: Mar 12, 2024
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Tailgate opening on its own when vehicle is in park. Has done this when engine is running in park and with engine shut off in park.
Corrective Action:
Tailgate opening on its own when vehicle is in park. Has done this when engine is running in park and with engine shut off in park.
Additional Notes:
Tailgate opening on its own when vehicle is in park. Has done this when engine is running in park and with engine shut off in park.
Mfg Campaign: 11571291
Recall Date: Feb 11, 2024
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