Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2024 Chevrolet Silverado HD 2500, 3500, and GMC Sierra HD 2500, 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in Park.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: N242469160
Recall Date: Nov 26, 2024
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2024 Chevrolet Silverado 2500, 3500, GMC Sierra 2500 and 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in park.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232426400
Recall Date: Feb 1, 2024
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2024 Chevrolet Silverado 2500, 3500, and GMC Sierra 2500, 3500 vehicles. The steering gear shaft may fracture and disconnect from the steering arm.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232414720
Recall Date: Aug 3, 2023
Consumer Complaints
78 ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
024 GMC Sierra 2500 Denali Ultimate, which has suffered: •Five catastrophic engine failures at highway speeds. •Total brake failure, leaving the truck unable to stop. •Severe electrical malfunctions, including flickering headlights at night. •Retaliatory actions from General Motors after I refused to waive my legal rights. I have documented proof, including GM’s own service records, emails, and a 7-minute recorded statement from GM’s highest-level technician, confirming that GM installed the wrong computer module (1500 series instead of the required 2500 series) in my truck. Additionally, I have evidence that GM executives instructed technicians to conduct diagnostics, take apart the engine, and reassemble it—but NOT repair the defect—after I refused to sign an affidavit waiving my rights. Due to these failures, I suffered a dislocated shoulder in one of the incidents, and my [XXX] daughter remains traumatized to this day. Given the immediate danger this defect poses to other GMC Sierra 2500 owners, I respectfully request that NHTSA open an investigation and consider issuing a recall before a tragedy occurs. 1. Engine Failures Since 3,000 Miles – GM’s Own Work Orders Confirm Issue Since purchasing my 2024 GMC Sierra 2500 Denali Ultimate, I have experienced five catastrophic engine failures, all occurring while traveling at highway speeds (70 mph): •The truck suddenly lost power, dropping from 70 mph to 5-10 mph within seconds. •This created an immediate risk of being rear-ended or losing control on the highway. •GM’s own service records confirm that my engine issues began at just 3,000 miles. •GM dealerships misdiagnosed the issue FOUR TIMES, returning my truck to me in an unsafe condition. •The real cause was only identified after the FIFTH failure, when a GM-certified head technician finally determined that GM had installed the wrong computer module (1500 series instead of 2500 series). This means that for months, GM knew my vehicle w INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA
Corrective Action:
024 GMC Sierra 2500 Denali Ultimate, which has suffered: •Five catastrophic engine failures at highway speeds. •Total brake failure, leaving the truck unable to stop. •Severe electrical malfunctions, including flickering headlights at night. •Retaliatory actions from General Motors after I refused to waive my legal rights. I have documented proof, including GM’s own service records, emails, and a 7-minute recorded statement from GM’s highest-level technician, confirming that GM installed the wrong computer module (1500 series instead of the required 2500 series) in my truck. Additionally, I have evidence that GM executives instructed technicians to conduct diagnostics, take apart the engine, and reassemble it—but NOT repair the defect—after I refused to sign an affidavit waiving my rights. Due to these failures, I suffered a dislocated shoulder in one of the incidents, and my [XXX] daughter remains traumatized to this day. Given the immediate danger this defect poses to other GMC Sierra 2500 owners, I respectfully request that NHTSA open an investigation and consider issuing a recall before a tragedy occurs. 1. Engine Failures Since 3,000 Miles – GM’s Own Work Orders Confirm Issue Since purchasing my 2024 GMC Sierra 2500 Denali Ultimate, I have experienced five catastrophic engine failures, all occurring while traveling at highway speeds (70 mph): •The truck suddenly lost power, dropping from 70 mph to 5-10 mph within seconds. •This created an immediate risk of being rear-ended or losing control on the highway. •GM’s own service records confirm that my engine issues began at just 3,000 miles. •GM dealerships misdiagnosed the issue FOUR TIMES, returning my truck to me in an unsafe condition. •The real cause was only identified after the FIFTH failure, when a GM-certified head technician finally determined that GM had installed the wrong computer module (1500 series instead of 2500 series). This means that for months, GM knew my vehicle w INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA
Additional Notes:
024 GMC Sierra 2500 Denali Ultimate, which has suffered: •Five catastrophic engine failures at highway speeds. •Total brake failure, leaving the truck unable to stop. •Severe electrical malfunctions, including flickering headlights at night. •Retaliatory actions from General Motors after I refused to waive my legal rights. I have documented proof, including GM’s own service records, emails, and a 7-minute recorded statement from GM’s highest-level technician, confirming that GM installed the wrong computer module (1500 series instead of the required 2500 series) in my truck. Additionally, I have evidence that GM executives instructed technicians to conduct diagnostics, take apart the engine, and reassemble it—but NOT repair the defect—after I refused to sign an affidavit waiving my rights. Due to these failures, I suffered a dislocated shoulder in one of the incidents, and my [XXX] daughter remains traumatized to this day. Given the immediate danger this defect poses to other GMC Sierra 2500 owners, I respectfully request that NHTSA open an investigation and consider issuing a recall before a tragedy occurs. 1. Engine Failures Since 3,000 Miles – GM’s Own Work Orders Confirm Issue Since purchasing my 2024 GMC Sierra 2500 Denali Ultimate, I have experienced five catastrophic engine failures, all occurring while traveling at highway speeds (70 mph): •The truck suddenly lost power, dropping from 70 mph to 5-10 mph within seconds. •This created an immediate risk of being rear-ended or losing control on the highway. •GM’s own service records confirm that my engine issues began at just 3,000 miles. •GM dealerships misdiagnosed the issue FOUR TIMES, returning my truck to me in an unsafe condition. •The real cause was only identified after the FIFTH failure, when a GM-certified head technician finally determined that GM had installed the wrong computer module (1500 series instead of 2500 series). This means that for months, GM knew my vehicle w INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA
Mfg Campaign: 11643292
Recall Date: Feb 18, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
024 GMC Sierra 2500 Denali Ultimate, which has suffered: •Five catastrophic engine failures at highway speeds. •Total brake failure, leaving the truck unable to stop. •Severe electrical malfunctions, including flickering headlights at night. •Retaliatory actions from General Motors after I refused to waive my legal rights. I have documented proof, including GM’s own service records, emails, and a 7-minute recorded statement from GM’s highest-level technician, confirming that GM installed the wrong computer module (1500 series instead of the required 2500 series) in my truck. Additionally, I have evidence that GM executives instructed technicians to conduct diagnostics, take apart the engine, and reassemble it—but NOT repair the defect—after I refused to sign an affidavit waiving my rights. Due to these failures, I suffered a dislocated shoulder in one of the incidents, and my [XXX] daughter remains traumatized to this day. Given the immediate danger this defect poses to other GMC Sierra 2500 owners, I respectfully request that NHTSA open an investigation and consider issuing a recall before a tragedy occurs. 1. Engine Failures Since 3,000 Miles – GM’s Own Work Orders Confirm Issue Since purchasing my 2024 GMC Sierra 2500 Denali Ultimate, I have experienced five catastrophic engine failures, all occurring while traveling at highway speeds (70 mph): •The truck suddenly lost power, dropping from 70 mph to 5-10 mph within seconds. •This created an immediate risk of being rear-ended or losing control on the highway. •GM’s own service records confirm that my engine issues began at just 3,000 miles. •GM dealerships misdiagnosed the issue FOUR TIMES, returning my truck to me in an unsafe condition. •The real cause was only identified after the FIFTH failure, when a GM-certified head technician finally determined that GM had installed the wrong computer module (1500 series instead of 2500 series). This means that for months, GM knew my vehicle w INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA
Corrective Action:
024 GMC Sierra 2500 Denali Ultimate, which has suffered: •Five catastrophic engine failures at highway speeds. •Total brake failure, leaving the truck unable to stop. •Severe electrical malfunctions, including flickering headlights at night. •Retaliatory actions from General Motors after I refused to waive my legal rights. I have documented proof, including GM’s own service records, emails, and a 7-minute recorded statement from GM’s highest-level technician, confirming that GM installed the wrong computer module (1500 series instead of the required 2500 series) in my truck. Additionally, I have evidence that GM executives instructed technicians to conduct diagnostics, take apart the engine, and reassemble it—but NOT repair the defect—after I refused to sign an affidavit waiving my rights. Due to these failures, I suffered a dislocated shoulder in one of the incidents, and my [XXX] daughter remains traumatized to this day. Given the immediate danger this defect poses to other GMC Sierra 2500 owners, I respectfully request that NHTSA open an investigation and consider issuing a recall before a tragedy occurs. 1. Engine Failures Since 3,000 Miles – GM’s Own Work Orders Confirm Issue Since purchasing my 2024 GMC Sierra 2500 Denali Ultimate, I have experienced five catastrophic engine failures, all occurring while traveling at highway speeds (70 mph): •The truck suddenly lost power, dropping from 70 mph to 5-10 mph within seconds. •This created an immediate risk of being rear-ended or losing control on the highway. •GM’s own service records confirm that my engine issues began at just 3,000 miles. •GM dealerships misdiagnosed the issue FOUR TIMES, returning my truck to me in an unsafe condition. •The real cause was only identified after the FIFTH failure, when a GM-certified head technician finally determined that GM had installed the wrong computer module (1500 series instead of 2500 series). This means that for months, GM knew my vehicle w INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA
Additional Notes:
024 GMC Sierra 2500 Denali Ultimate, which has suffered: •Five catastrophic engine failures at highway speeds. •Total brake failure, leaving the truck unable to stop. •Severe electrical malfunctions, including flickering headlights at night. •Retaliatory actions from General Motors after I refused to waive my legal rights. I have documented proof, including GM’s own service records, emails, and a 7-minute recorded statement from GM’s highest-level technician, confirming that GM installed the wrong computer module (1500 series instead of the required 2500 series) in my truck. Additionally, I have evidence that GM executives instructed technicians to conduct diagnostics, take apart the engine, and reassemble it—but NOT repair the defect—after I refused to sign an affidavit waiving my rights. Due to these failures, I suffered a dislocated shoulder in one of the incidents, and my [XXX] daughter remains traumatized to this day. Given the immediate danger this defect poses to other GMC Sierra 2500 owners, I respectfully request that NHTSA open an investigation and consider issuing a recall before a tragedy occurs. 1. Engine Failures Since 3,000 Miles – GM’s Own Work Orders Confirm Issue Since purchasing my 2024 GMC Sierra 2500 Denali Ultimate, I have experienced five catastrophic engine failures, all occurring while traveling at highway speeds (70 mph): •The truck suddenly lost power, dropping from 70 mph to 5-10 mph within seconds. •This created an immediate risk of being rear-ended or losing control on the highway. •GM’s own service records confirm that my engine issues began at just 3,000 miles. •GM dealerships misdiagnosed the issue FOUR TIMES, returning my truck to me in an unsafe condition. •The real cause was only identified after the FIFTH failure, when a GM-certified head technician finally determined that GM had installed the wrong computer module (1500 series instead of 2500 series). This means that for months, GM knew my vehicle w INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA
Mfg Campaign: 11643292
Recall Date: Feb 18, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I leased this vehicle on May 17, 2024, expecting it to function as intended. Instead, within months, it suffered recurring and escalating failures that have rendered it unsafe and unusable. January 7, 2025, I brought the truck to Gates GMC for routine service and reported that it had lunged forward by approximately 2 to 2.5 feet while shifting into park. Additionally, it exhibited irregular acceleration and rough down shifting in lower gears. I also communicated the check engine light has come on and gone off on the dashboard over the past week a few times without receiving any information on the app. At this January 7th visit, GM performed Recall N242435631, supposedly addressing a known battery drain defect that caused total vehicle shutdowns. On January 24, 2025, I started the truck and was immediately overwhelmed by an intense chemical odor coming through the ventilation system. January 31 – February 1, 2025 – Erratic Engine Warning Lights & Diagnostic Failures On January 31, 2025, at 5:28 PM, on this key cycle the check engine light illuminated but failed to register in the GM app. On the next key cycle, the warning disappeared. The following morning, February 1, 2025, at 10:26 AM, the check engine light Appeared on the first key cycle before disappearing on the second key cycle. The onboard diagnostics system failed to log or retain these warnings. On February 7, 2025, the vehicle suffered a complete electrical failure. no electronic function whatsoever. Roadside Assistance attempted to jump-start the truck using a high-powered jump pack, but it remained inoperable. A ford super duty and jump pack were needed to force start the truck. February 10, 2025 the truck suffered another total electrical failure and required towing to Gates GMC. The app indicated the Brake System, Anti-Lock Braking System, Emissions System (Specifically the exhaust system), and Power Train requiring service. My truck is at Gates GMC and was drawing 90 milliamps opposed to 40
Corrective Action:
I leased this vehicle on May 17, 2024, expecting it to function as intended. Instead, within months, it suffered recurring and escalating failures that have rendered it unsafe and unusable. January 7, 2025, I brought the truck to Gates GMC for routine service and reported that it had lunged forward by approximately 2 to 2.5 feet while shifting into park. Additionally, it exhibited irregular acceleration and rough down shifting in lower gears. I also communicated the check engine light has come on and gone off on the dashboard over the past week a few times without receiving any information on the app. At this January 7th visit, GM performed Recall N242435631, supposedly addressing a known battery drain defect that caused total vehicle shutdowns. On January 24, 2025, I started the truck and was immediately overwhelmed by an intense chemical odor coming through the ventilation system. January 31 – February 1, 2025 – Erratic Engine Warning Lights & Diagnostic Failures On January 31, 2025, at 5:28 PM, on this key cycle the check engine light illuminated but failed to register in the GM app. On the next key cycle, the warning disappeared. The following morning, February 1, 2025, at 10:26 AM, the check engine light Appeared on the first key cycle before disappearing on the second key cycle. The onboard diagnostics system failed to log or retain these warnings. On February 7, 2025, the vehicle suffered a complete electrical failure. no electronic function whatsoever. Roadside Assistance attempted to jump-start the truck using a high-powered jump pack, but it remained inoperable. A ford super duty and jump pack were needed to force start the truck. February 10, 2025 the truck suffered another total electrical failure and required towing to Gates GMC. The app indicated the Brake System, Anti-Lock Braking System, Emissions System (Specifically the exhaust system), and Power Train requiring service. My truck is at Gates GMC and was drawing 90 milliamps opposed to 40
Additional Notes:
I leased this vehicle on May 17, 2024, expecting it to function as intended. Instead, within months, it suffered recurring and escalating failures that have rendered it unsafe and unusable. January 7, 2025, I brought the truck to Gates GMC for routine service and reported that it had lunged forward by approximately 2 to 2.5 feet while shifting into park. Additionally, it exhibited irregular acceleration and rough down shifting in lower gears. I also communicated the check engine light has come on and gone off on the dashboard over the past week a few times without receiving any information on the app. At this January 7th visit, GM performed Recall N242435631, supposedly addressing a known battery drain defect that caused total vehicle shutdowns. On January 24, 2025, I started the truck and was immediately overwhelmed by an intense chemical odor coming through the ventilation system. January 31 – February 1, 2025 – Erratic Engine Warning Lights & Diagnostic Failures On January 31, 2025, at 5:28 PM, on this key cycle the check engine light illuminated but failed to register in the GM app. On the next key cycle, the warning disappeared. The following morning, February 1, 2025, at 10:26 AM, the check engine light Appeared on the first key cycle before disappearing on the second key cycle. The onboard diagnostics system failed to log or retain these warnings. On February 7, 2025, the vehicle suffered a complete electrical failure. no electronic function whatsoever. Roadside Assistance attempted to jump-start the truck using a high-powered jump pack, but it remained inoperable. A ford super duty and jump pack were needed to force start the truck. February 10, 2025 the truck suffered another total electrical failure and required towing to Gates GMC. The app indicated the Brake System, Anti-Lock Braking System, Emissions System (Specifically the exhaust system), and Power Train requiring service. My truck is at Gates GMC and was drawing 90 milliamps opposed to 40
Mfg Campaign: 11642114
Recall Date: Feb 12, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I leased this vehicle on May 17, 2024, expecting it to function as intended. Instead, within months, it suffered recurring and escalating failures that have rendered it unsafe and unusable. January 7, 2025, I brought the truck to Gates GMC for routine service and reported that it had lunged forward by approximately 2 to 2.5 feet while shifting into park. Additionally, it exhibited irregular acceleration and rough down shifting in lower gears. I also communicated the check engine light has come on and gone off on the dashboard over the past week a few times without receiving any information on the app. At this January 7th visit, GM performed Recall N242435631, supposedly addressing a known battery drain defect that caused total vehicle shutdowns. On January 24, 2025, I started the truck and was immediately overwhelmed by an intense chemical odor coming through the ventilation system. January 31 – February 1, 2025 – Erratic Engine Warning Lights & Diagnostic Failures On January 31, 2025, at 5:28 PM, on this key cycle the check engine light illuminated but failed to register in the GM app. On the next key cycle, the warning disappeared. The following morning, February 1, 2025, at 10:26 AM, the check engine light Appeared on the first key cycle before disappearing on the second key cycle. The onboard diagnostics system failed to log or retain these warnings. On February 7, 2025, the vehicle suffered a complete electrical failure. no electronic function whatsoever. Roadside Assistance attempted to jump-start the truck using a high-powered jump pack, but it remained inoperable. A ford super duty and jump pack were needed to force start the truck. February 10, 2025 the truck suffered another total electrical failure and required towing to Gates GMC. The app indicated the Brake System, Anti-Lock Braking System, Emissions System (Specifically the exhaust system), and Power Train requiring service. My truck is at Gates GMC and was drawing 90 milliamps opposed to 40
Corrective Action:
I leased this vehicle on May 17, 2024, expecting it to function as intended. Instead, within months, it suffered recurring and escalating failures that have rendered it unsafe and unusable. January 7, 2025, I brought the truck to Gates GMC for routine service and reported that it had lunged forward by approximately 2 to 2.5 feet while shifting into park. Additionally, it exhibited irregular acceleration and rough down shifting in lower gears. I also communicated the check engine light has come on and gone off on the dashboard over the past week a few times without receiving any information on the app. At this January 7th visit, GM performed Recall N242435631, supposedly addressing a known battery drain defect that caused total vehicle shutdowns. On January 24, 2025, I started the truck and was immediately overwhelmed by an intense chemical odor coming through the ventilation system. January 31 – February 1, 2025 – Erratic Engine Warning Lights & Diagnostic Failures On January 31, 2025, at 5:28 PM, on this key cycle the check engine light illuminated but failed to register in the GM app. On the next key cycle, the warning disappeared. The following morning, February 1, 2025, at 10:26 AM, the check engine light Appeared on the first key cycle before disappearing on the second key cycle. The onboard diagnostics system failed to log or retain these warnings. On February 7, 2025, the vehicle suffered a complete electrical failure. no electronic function whatsoever. Roadside Assistance attempted to jump-start the truck using a high-powered jump pack, but it remained inoperable. A ford super duty and jump pack were needed to force start the truck. February 10, 2025 the truck suffered another total electrical failure and required towing to Gates GMC. The app indicated the Brake System, Anti-Lock Braking System, Emissions System (Specifically the exhaust system), and Power Train requiring service. My truck is at Gates GMC and was drawing 90 milliamps opposed to 40
Additional Notes:
I leased this vehicle on May 17, 2024, expecting it to function as intended. Instead, within months, it suffered recurring and escalating failures that have rendered it unsafe and unusable. January 7, 2025, I brought the truck to Gates GMC for routine service and reported that it had lunged forward by approximately 2 to 2.5 feet while shifting into park. Additionally, it exhibited irregular acceleration and rough down shifting in lower gears. I also communicated the check engine light has come on and gone off on the dashboard over the past week a few times without receiving any information on the app. At this January 7th visit, GM performed Recall N242435631, supposedly addressing a known battery drain defect that caused total vehicle shutdowns. On January 24, 2025, I started the truck and was immediately overwhelmed by an intense chemical odor coming through the ventilation system. January 31 – February 1, 2025 – Erratic Engine Warning Lights & Diagnostic Failures On January 31, 2025, at 5:28 PM, on this key cycle the check engine light illuminated but failed to register in the GM app. On the next key cycle, the warning disappeared. The following morning, February 1, 2025, at 10:26 AM, the check engine light Appeared on the first key cycle before disappearing on the second key cycle. The onboard diagnostics system failed to log or retain these warnings. On February 7, 2025, the vehicle suffered a complete electrical failure. no electronic function whatsoever. Roadside Assistance attempted to jump-start the truck using a high-powered jump pack, but it remained inoperable. A ford super duty and jump pack were needed to force start the truck. February 10, 2025 the truck suffered another total electrical failure and required towing to Gates GMC. The app indicated the Brake System, Anti-Lock Braking System, Emissions System (Specifically the exhaust system), and Power Train requiring service. My truck is at Gates GMC and was drawing 90 milliamps opposed to 40
Mfg Campaign: 11642114
Recall Date: Feb 12, 2025
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I leased this vehicle on May 17, 2024, expecting it to function as intended. Instead, within months, it suffered recurring and escalating failures that have rendered it unsafe and unusable. January 7, 2025, I brought the truck to Gates GMC for routine service and reported that it had lunged forward by approximately 2 to 2.5 feet while shifting into park. Additionally, it exhibited irregular acceleration and rough down shifting in lower gears. I also communicated the check engine light has come on and gone off on the dashboard over the past week a few times without receiving any information on the app. At this January 7th visit, GM performed Recall N242435631, supposedly addressing a known battery drain defect that caused total vehicle shutdowns. On January 24, 2025, I started the truck and was immediately overwhelmed by an intense chemical odor coming through the ventilation system. January 31 – February 1, 2025 – Erratic Engine Warning Lights & Diagnostic Failures On January 31, 2025, at 5:28 PM, on this key cycle the check engine light illuminated but failed to register in the GM app. On the next key cycle, the warning disappeared. The following morning, February 1, 2025, at 10:26 AM, the check engine light Appeared on the first key cycle before disappearing on the second key cycle. The onboard diagnostics system failed to log or retain these warnings. On February 7, 2025, the vehicle suffered a complete electrical failure. no electronic function whatsoever. Roadside Assistance attempted to jump-start the truck using a high-powered jump pack, but it remained inoperable. A ford super duty and jump pack were needed to force start the truck. February 10, 2025 the truck suffered another total electrical failure and required towing to Gates GMC. The app indicated the Brake System, Anti-Lock Braking System, Emissions System (Specifically the exhaust system), and Power Train requiring service. My truck is at Gates GMC and was drawing 90 milliamps opposed to 40
Corrective Action:
I leased this vehicle on May 17, 2024, expecting it to function as intended. Instead, within months, it suffered recurring and escalating failures that have rendered it unsafe and unusable. January 7, 2025, I brought the truck to Gates GMC for routine service and reported that it had lunged forward by approximately 2 to 2.5 feet while shifting into park. Additionally, it exhibited irregular acceleration and rough down shifting in lower gears. I also communicated the check engine light has come on and gone off on the dashboard over the past week a few times without receiving any information on the app. At this January 7th visit, GM performed Recall N242435631, supposedly addressing a known battery drain defect that caused total vehicle shutdowns. On January 24, 2025, I started the truck and was immediately overwhelmed by an intense chemical odor coming through the ventilation system. January 31 – February 1, 2025 – Erratic Engine Warning Lights & Diagnostic Failures On January 31, 2025, at 5:28 PM, on this key cycle the check engine light illuminated but failed to register in the GM app. On the next key cycle, the warning disappeared. The following morning, February 1, 2025, at 10:26 AM, the check engine light Appeared on the first key cycle before disappearing on the second key cycle. The onboard diagnostics system failed to log or retain these warnings. On February 7, 2025, the vehicle suffered a complete electrical failure. no electronic function whatsoever. Roadside Assistance attempted to jump-start the truck using a high-powered jump pack, but it remained inoperable. A ford super duty and jump pack were needed to force start the truck. February 10, 2025 the truck suffered another total electrical failure and required towing to Gates GMC. The app indicated the Brake System, Anti-Lock Braking System, Emissions System (Specifically the exhaust system), and Power Train requiring service. My truck is at Gates GMC and was drawing 90 milliamps opposed to 40
Additional Notes:
I leased this vehicle on May 17, 2024, expecting it to function as intended. Instead, within months, it suffered recurring and escalating failures that have rendered it unsafe and unusable. January 7, 2025, I brought the truck to Gates GMC for routine service and reported that it had lunged forward by approximately 2 to 2.5 feet while shifting into park. Additionally, it exhibited irregular acceleration and rough down shifting in lower gears. I also communicated the check engine light has come on and gone off on the dashboard over the past week a few times without receiving any information on the app. At this January 7th visit, GM performed Recall N242435631, supposedly addressing a known battery drain defect that caused total vehicle shutdowns. On January 24, 2025, I started the truck and was immediately overwhelmed by an intense chemical odor coming through the ventilation system. January 31 – February 1, 2025 – Erratic Engine Warning Lights & Diagnostic Failures On January 31, 2025, at 5:28 PM, on this key cycle the check engine light illuminated but failed to register in the GM app. On the next key cycle, the warning disappeared. The following morning, February 1, 2025, at 10:26 AM, the check engine light Appeared on the first key cycle before disappearing on the second key cycle. The onboard diagnostics system failed to log or retain these warnings. On February 7, 2025, the vehicle suffered a complete electrical failure. no electronic function whatsoever. Roadside Assistance attempted to jump-start the truck using a high-powered jump pack, but it remained inoperable. A ford super duty and jump pack were needed to force start the truck. February 10, 2025 the truck suffered another total electrical failure and required towing to Gates GMC. The app indicated the Brake System, Anti-Lock Braking System, Emissions System (Specifically the exhaust system), and Power Train requiring service. My truck is at Gates GMC and was drawing 90 milliamps opposed to 40
Mfg Campaign: 11642114
Recall Date: Feb 12, 2025
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
The systems have become unavailable. Took to dealership and they were told it just needed a software update. Dealer performed update GM sent and did not work. Dealer was told GM engineers would need to find a fix. I complained to GM and asked that they replace the cameras, especially because the vehicle is under warranty, and I was told no because that won't fix the issue. They don't even know what needs to be done to fix the issue though, but won't try a camera swap. They told me I need to take it back to the dealer so they can run diagnostics on it when the issue happens. I don't know what is so hard to understand that the issue is always there; the systems don't work and my dash always has the light the forward collision system not on and given a message when I start the truck that it is not available. This began to be an issue around 9000 miles. It first started by saying window camera blocked due to frost, but when it was clear, and I cleaned every camera and sensor, it still would not come on. This was 1.5 months ago. I don't understand why they are not trying to expedite fixing this safety issue. The dealer can't do anything until GM tells them to change out camera or send another fix, but there is no software fix available. I can forward emails between myself and GM and you can clearly see they are not listening. If that would be helpful, please let me know how to forward them.
Corrective Action:
The systems have become unavailable. Took to dealership and they were told it just needed a software update. Dealer performed update GM sent and did not work. Dealer was told GM engineers would need to find a fix. I complained to GM and asked that they replace the cameras, especially because the vehicle is under warranty, and I was told no because that won't fix the issue. They don't even know what needs to be done to fix the issue though, but won't try a camera swap. They told me I need to take it back to the dealer so they can run diagnostics on it when the issue happens. I don't know what is so hard to understand that the issue is always there; the systems don't work and my dash always has the light the forward collision system not on and given a message when I start the truck that it is not available. This began to be an issue around 9000 miles. It first started by saying window camera blocked due to frost, but when it was clear, and I cleaned every camera and sensor, it still would not come on. This was 1.5 months ago. I don't understand why they are not trying to expedite fixing this safety issue. The dealer can't do anything until GM tells them to change out camera or send another fix, but there is no software fix available. I can forward emails between myself and GM and you can clearly see they are not listening. If that would be helpful, please let me know how to forward them.
Additional Notes:
The systems have become unavailable. Took to dealership and they were told it just needed a software update. Dealer performed update GM sent and did not work. Dealer was told GM engineers would need to find a fix. I complained to GM and asked that they replace the cameras, especially because the vehicle is under warranty, and I was told no because that won't fix the issue. They don't even know what needs to be done to fix the issue though, but won't try a camera swap. They told me I need to take it back to the dealer so they can run diagnostics on it when the issue happens. I don't know what is so hard to understand that the issue is always there; the systems don't work and my dash always has the light the forward collision system not on and given a message when I start the truck that it is not available. This began to be an issue around 9000 miles. It first started by saying window camera blocked due to frost, but when it was clear, and I cleaned every camera and sensor, it still would not come on. This was 1.5 months ago. I don't understand why they are not trying to expedite fixing this safety issue. The dealer can't do anything until GM tells them to change out camera or send another fix, but there is no software fix available. I can forward emails between myself and GM and you can clearly see they are not listening. If that would be helpful, please let me know how to forward them.
Mfg Campaign: 11642080
Recall Date: Feb 11, 2025
General Motors, Llc
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
The systems have become unavailable. Took to dealership and they were told it just needed a software update. Dealer performed update GM sent and did not work. Dealer was told GM engineers would need to find a fix. I complained to GM and asked that they replace the cameras, especially because the vehicle is under warranty, and I was told no because that won't fix the issue. They don't even know what needs to be done to fix the issue though, but won't try a camera swap. They told me I need to take it back to the dealer so they can run diagnostics on it when the issue happens. I don't know what is so hard to understand that the issue is always there; the systems don't work and my dash always has the light the forward collision system not on and given a message when I start the truck that it is not available. This began to be an issue around 9000 miles. It first started by saying window camera blocked due to frost, but when it was clear, and I cleaned every camera and sensor, it still would not come on. This was 1.5 months ago. I don't understand why they are not trying to expedite fixing this safety issue. The dealer can't do anything until GM tells them to change out camera or send another fix, but there is no software fix available. I can forward emails between myself and GM and you can clearly see they are not listening. If that would be helpful, please let me know how to forward them.
Corrective Action:
The systems have become unavailable. Took to dealership and they were told it just needed a software update. Dealer performed update GM sent and did not work. Dealer was told GM engineers would need to find a fix. I complained to GM and asked that they replace the cameras, especially because the vehicle is under warranty, and I was told no because that won't fix the issue. They don't even know what needs to be done to fix the issue though, but won't try a camera swap. They told me I need to take it back to the dealer so they can run diagnostics on it when the issue happens. I don't know what is so hard to understand that the issue is always there; the systems don't work and my dash always has the light the forward collision system not on and given a message when I start the truck that it is not available. This began to be an issue around 9000 miles. It first started by saying window camera blocked due to frost, but when it was clear, and I cleaned every camera and sensor, it still would not come on. This was 1.5 months ago. I don't understand why they are not trying to expedite fixing this safety issue. The dealer can't do anything until GM tells them to change out camera or send another fix, but there is no software fix available. I can forward emails between myself and GM and you can clearly see they are not listening. If that would be helpful, please let me know how to forward them.
Additional Notes:
The systems have become unavailable. Took to dealership and they were told it just needed a software update. Dealer performed update GM sent and did not work. Dealer was told GM engineers would need to find a fix. I complained to GM and asked that they replace the cameras, especially because the vehicle is under warranty, and I was told no because that won't fix the issue. They don't even know what needs to be done to fix the issue though, but won't try a camera swap. They told me I need to take it back to the dealer so they can run diagnostics on it when the issue happens. I don't know what is so hard to understand that the issue is always there; the systems don't work and my dash always has the light the forward collision system not on and given a message when I start the truck that it is not available. This began to be an issue around 9000 miles. It first started by saying window camera blocked due to frost, but when it was clear, and I cleaned every camera and sensor, it still would not come on. This was 1.5 months ago. I don't understand why they are not trying to expedite fixing this safety issue. The dealer can't do anything until GM tells them to change out camera or send another fix, but there is no software fix available. I can forward emails between myself and GM and you can clearly see they are not listening. If that would be helpful, please let me know how to forward them.
Mfg Campaign: 11642080
Recall Date: Feb 11, 2025
General Motors, Llc
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
The systems have become unavailable. Took to dealership and they were told it just needed a software update. Dealer performed update GM sent and did not work. Dealer was told GM engineers would need to find a fix. I complained to GM and asked that they replace the cameras, especially because the vehicle is under warranty, and I was told no because that won't fix the issue. They don't even know what needs to be done to fix the issue though, but won't try a camera swap. They told me I need to take it back to the dealer so they can run diagnostics on it when the issue happens. I don't know what is so hard to understand that the issue is always there; the systems don't work and my dash always has the light the forward collision system not on and given a message when I start the truck that it is not available. This began to be an issue around 9000 miles. It first started by saying window camera blocked due to frost, but when it was clear, and I cleaned every camera and sensor, it still would not come on. This was 1.5 months ago. I don't understand why they are not trying to expedite fixing this safety issue. The dealer can't do anything until GM tells them to change out camera or send another fix, but there is no software fix available. I can forward emails between myself and GM and you can clearly see they are not listening. If that would be helpful, please let me know how to forward them.
Corrective Action:
The systems have become unavailable. Took to dealership and they were told it just needed a software update. Dealer performed update GM sent and did not work. Dealer was told GM engineers would need to find a fix. I complained to GM and asked that they replace the cameras, especially because the vehicle is under warranty, and I was told no because that won't fix the issue. They don't even know what needs to be done to fix the issue though, but won't try a camera swap. They told me I need to take it back to the dealer so they can run diagnostics on it when the issue happens. I don't know what is so hard to understand that the issue is always there; the systems don't work and my dash always has the light the forward collision system not on and given a message when I start the truck that it is not available. This began to be an issue around 9000 miles. It first started by saying window camera blocked due to frost, but when it was clear, and I cleaned every camera and sensor, it still would not come on. This was 1.5 months ago. I don't understand why they are not trying to expedite fixing this safety issue. The dealer can't do anything until GM tells them to change out camera or send another fix, but there is no software fix available. I can forward emails between myself and GM and you can clearly see they are not listening. If that would be helpful, please let me know how to forward them.
Additional Notes:
The systems have become unavailable. Took to dealership and they were told it just needed a software update. Dealer performed update GM sent and did not work. Dealer was told GM engineers would need to find a fix. I complained to GM and asked that they replace the cameras, especially because the vehicle is under warranty, and I was told no because that won't fix the issue. They don't even know what needs to be done to fix the issue though, but won't try a camera swap. They told me I need to take it back to the dealer so they can run diagnostics on it when the issue happens. I don't know what is so hard to understand that the issue is always there; the systems don't work and my dash always has the light the forward collision system not on and given a message when I start the truck that it is not available. This began to be an issue around 9000 miles. It first started by saying window camera blocked due to frost, but when it was clear, and I cleaned every camera and sensor, it still would not come on. This was 1.5 months ago. I don't understand why they are not trying to expedite fixing this safety issue. The dealer can't do anything until GM tells them to change out camera or send another fix, but there is no software fix available. I can forward emails between myself and GM and you can clearly see they are not listening. If that would be helpful, please let me know how to forward them.
Mfg Campaign: 11642080
Recall Date: Feb 11, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Potential Consequences:
The contact owns a 2024 GMC Sierra 2500. The contact stated that the vehicle would not not immediately start and had also experienced electrical malfunctions which caused multiple unknown warning lights to display and flash including the seat restraint warning and the ABS and Air Bag warnings. The vehicle was taken to the local dealer who diagnosed that the two batteries located under the hood were faulty and needed to be replaced. Both batteries were replaced and the failure was remedied. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 40,000.
Corrective Action:
The contact owns a 2024 GMC Sierra 2500. The contact stated that the vehicle would not not immediately start and had also experienced electrical malfunctions which caused multiple unknown warning lights to display and flash including the seat restraint warning and the ABS and Air Bag warnings. The vehicle was taken to the local dealer who diagnosed that the two batteries located under the hood were faulty and needed to be replaced. Both batteries were replaced and the failure was remedied. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 40,000.
Additional Notes:
The contact owns a 2024 GMC Sierra 2500. The contact stated that the vehicle would not not immediately start and had also experienced electrical malfunctions which caused multiple unknown warning lights to display and flash including the seat restraint warning and the ABS and Air Bag warnings. The vehicle was taken to the local dealer who diagnosed that the two batteries located under the hood were faulty and needed to be replaced. Both batteries were replaced and the failure was remedied. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 40,000.
Mfg Campaign: 11632650
Recall Date: Dec 27, 2024
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
Noise coming from rear leaf springs
Corrective Action:
Noise coming from rear leaf springs
Additional Notes:
Noise coming from rear leaf springs
Mfg Campaign: 11630975
Recall Date: Dec 16, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
2024 Gmc sierra Denali ultimate 3500hd equipped with duramax lp5 and Allison 10 speed transmission mission. Towing cargo trailer Thursday November 21 up 4 degree incline transmission let loose banged and popped slammed to a stop almost causing accident and went to limp mode. Took to dealership in show low Arizona. Was told this is common problem and it’s the valve body assembly and parts are 60-90 days out. Mind you this truck was ordered from factory and received in march of 2024. The truck has 21k miles. So now a vehicle I bought specifically for business to haul a spray trailer will be down 2-3 months with no loaner to use to operate our business.
Corrective Action:
2024 Gmc sierra Denali ultimate 3500hd equipped with duramax lp5 and Allison 10 speed transmission mission. Towing cargo trailer Thursday November 21 up 4 degree incline transmission let loose banged and popped slammed to a stop almost causing accident and went to limp mode. Took to dealership in show low Arizona. Was told this is common problem and it’s the valve body assembly and parts are 60-90 days out. Mind you this truck was ordered from factory and received in march of 2024. The truck has 21k miles. So now a vehicle I bought specifically for business to haul a spray trailer will be down 2-3 months with no loaner to use to operate our business.
Additional Notes:
2024 Gmc sierra Denali ultimate 3500hd equipped with duramax lp5 and Allison 10 speed transmission mission. Towing cargo trailer Thursday November 21 up 4 degree incline transmission let loose banged and popped slammed to a stop almost causing accident and went to limp mode. Took to dealership in show low Arizona. Was told this is common problem and it’s the valve body assembly and parts are 60-90 days out. Mind you this truck was ordered from factory and received in march of 2024. The truck has 21k miles. So now a vehicle I bought specifically for business to haul a spray trailer will be down 2-3 months with no loaner to use to operate our business.
Mfg Campaign: 11627849
Recall Date: Nov 28, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Trailer brake controller will intermittently stop working. “Check trailer wiring” will show up randomly on the display and no trailer braking will be available. This has happened with 3 different trailers. The trailer wiring was gone over and the issue is with the truck. Trailer brakes work with other trucks and aftermarket trailer brake controllers. GMC and dealer were notified and no fix is available. Researching online there are several complaints about this. The trailer brake signal should default to being sent similar to all aftermarket trailer brake controllers. This would be much safer rather than not sending the brake signal at all. This HD truck is rated to tow trailers over 20,000lbs and without trailer brakes it causes an extremely dangerous situation. I was forced to pull over on the highway and purchase an aftermarket trailer brake controller to continue safe travel.
Corrective Action:
Trailer brake controller will intermittently stop working. “Check trailer wiring” will show up randomly on the display and no trailer braking will be available. This has happened with 3 different trailers. The trailer wiring was gone over and the issue is with the truck. Trailer brakes work with other trucks and aftermarket trailer brake controllers. GMC and dealer were notified and no fix is available. Researching online there are several complaints about this. The trailer brake signal should default to being sent similar to all aftermarket trailer brake controllers. This would be much safer rather than not sending the brake signal at all. This HD truck is rated to tow trailers over 20,000lbs and without trailer brakes it causes an extremely dangerous situation. I was forced to pull over on the highway and purchase an aftermarket trailer brake controller to continue safe travel.
Additional Notes:
Trailer brake controller will intermittently stop working. “Check trailer wiring” will show up randomly on the display and no trailer braking will be available. This has happened with 3 different trailers. The trailer wiring was gone over and the issue is with the truck. Trailer brakes work with other trucks and aftermarket trailer brake controllers. GMC and dealer were notified and no fix is available. Researching online there are several complaints about this. The trailer brake signal should default to being sent similar to all aftermarket trailer brake controllers. This would be much safer rather than not sending the brake signal at all. This HD truck is rated to tow trailers over 20,000lbs and without trailer brakes it causes an extremely dangerous situation. I was forced to pull over on the highway and purchase an aftermarket trailer brake controller to continue safe travel.
Mfg Campaign: 11627720
Recall Date: Nov 27, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Experienced loss of power and inability to maintain highway speeds. The Transmission shifted violently and RPMs went as high as 3500. Was able to move off the highway but cars behind us had to dodge us when it failed. There was warning message on the dash and a CEL. The truck threw two codes P0700, P0747. I was able to limp to a dealer 5 miles away. This is a known TSB with GM. There is a solenoid failure in the Transmission. There is 30-90 day backorder on parts as the failure is so prevalent.
Corrective Action:
Experienced loss of power and inability to maintain highway speeds. The Transmission shifted violently and RPMs went as high as 3500. Was able to move off the highway but cars behind us had to dodge us when it failed. There was warning message on the dash and a CEL. The truck threw two codes P0700, P0747. I was able to limp to a dealer 5 miles away. This is a known TSB with GM. There is a solenoid failure in the Transmission. There is 30-90 day backorder on parts as the failure is so prevalent.
Additional Notes:
Experienced loss of power and inability to maintain highway speeds. The Transmission shifted violently and RPMs went as high as 3500. Was able to move off the highway but cars behind us had to dodge us when it failed. There was warning message on the dash and a CEL. The truck threw two codes P0700, P0747. I was able to limp to a dealer 5 miles away. This is a known TSB with GM. There is a solenoid failure in the Transmission. There is 30-90 day backorder on parts as the failure is so prevalent.
Mfg Campaign: 11627775
Recall Date: Nov 27, 2024
General Motors, Llc
Defect Description:
STRUCTURE:BODY:TAILGATE
Potential Consequences:
The contact owns a 2024 GMC Sierra 2500 HD. The contact stated while driving 45 MPH, the tailgate detached from the vehicle. The vehicle was not taken to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 3,000.
Corrective Action:
The contact owns a 2024 GMC Sierra 2500 HD. The contact stated while driving 45 MPH, the tailgate detached from the vehicle. The vehicle was not taken to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 3,000.
Additional Notes:
The contact owns a 2024 GMC Sierra 2500 HD. The contact stated while driving 45 MPH, the tailgate detached from the vehicle. The vehicle was not taken to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 3,000.
Mfg Campaign: 11624103
Recall Date: Nov 7, 2024
General Motors, Llc
Defect Description:
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Potential Consequences:
The contact owns a 2024 GMC Sierra 2500. The contact stated while driving approximately 55 MPH and towing a 28-foot RV, the contact was unable to safely view the blind spot on the left and right sides of the RV using both side view mirrors. The contact stated that the failure had created a dangerous situation while changing lanes. The contact called the local dealer and was informed that the side view mirrors performed as designed, and that there was no fix for the issue. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 5,000.
Corrective Action:
The contact owns a 2024 GMC Sierra 2500. The contact stated while driving approximately 55 MPH and towing a 28-foot RV, the contact was unable to safely view the blind spot on the left and right sides of the RV using both side view mirrors. The contact stated that the failure had created a dangerous situation while changing lanes. The contact called the local dealer and was informed that the side view mirrors performed as designed, and that there was no fix for the issue. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 5,000.
Additional Notes:
The contact owns a 2024 GMC Sierra 2500. The contact stated while driving approximately 55 MPH and towing a 28-foot RV, the contact was unable to safely view the blind spot on the left and right sides of the RV using both side view mirrors. The contact stated that the failure had created a dangerous situation while changing lanes. The contact called the local dealer and was informed that the side view mirrors performed as designed, and that there was no fix for the issue. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 5,000.
Mfg Campaign: 11623582
Recall Date: Nov 5, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Vehicle surges and stays at 1700 rpm in low range four wheel drive when accelerator pedal is touched Dangerous situation if someone or something is in its path. Dealer is aware of the problem but is unable to repair, says it is inherent on those vehicles for the last couple of model years. (i can't safely hook up a trailer in low range 4X4)
Corrective Action:
Vehicle surges and stays at 1700 rpm in low range four wheel drive when accelerator pedal is touched Dangerous situation if someone or something is in its path. Dealer is aware of the problem but is unable to repair, says it is inherent on those vehicles for the last couple of model years. (i can't safely hook up a trailer in low range 4X4)
Additional Notes:
Vehicle surges and stays at 1700 rpm in low range four wheel drive when accelerator pedal is touched Dangerous situation if someone or something is in its path. Dealer is aware of the problem but is unable to repair, says it is inherent on those vehicles for the last couple of model years. (i can't safely hook up a trailer in low range 4X4)
Mfg Campaign: 11620334
Recall Date: Oct 17, 2024
General Motors, Llc
Defect Description:
FUEL SYSTEM, DIESEL
Potential Consequences:
The contact owns a 2024 GMC Sierra 2500. The contact stated that while driving at various speeds, the two outside cabs were smoking. There was smoke detected near the fuel tank. The contact stated that there was an abnormal odor of diesel and DEF detected. There were no warning lights illuminated. The vehicle was taken to the local dealer, but the vehicle was not diagnosed or repaired. While driving, there was a lot of smoke detected from the vehicle. The vehicle was taken back to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 100.
Corrective Action:
The contact owns a 2024 GMC Sierra 2500. The contact stated that while driving at various speeds, the two outside cabs were smoking. There was smoke detected near the fuel tank. The contact stated that there was an abnormal odor of diesel and DEF detected. There were no warning lights illuminated. The vehicle was taken to the local dealer, but the vehicle was not diagnosed or repaired. While driving, there was a lot of smoke detected from the vehicle. The vehicle was taken back to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 100.
Additional Notes:
The contact owns a 2024 GMC Sierra 2500. The contact stated that while driving at various speeds, the two outside cabs were smoking. There was smoke detected near the fuel tank. The contact stated that there was an abnormal odor of diesel and DEF detected. There were no warning lights illuminated. The vehicle was taken to the local dealer, but the vehicle was not diagnosed or repaired. While driving, there was a lot of smoke detected from the vehicle. The vehicle was taken back to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 100.
Mfg Campaign: 11611647
Recall Date: Aug 29, 2024
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
First date was 04/23/2024 my truck went into limp mode with an alert reading engine and transmission control module problem. Brought it in and they reset the sensors. Shortly after the alert warning goes off again and I turn the engine off and start it back up. It cleared the alert, I brought it back in on 06/15/2024. They reset sensor and fixed a recall on tailgate. I picked up truck, drove it for 2 months and TCM warning came up and threw truck into limp mode while pulling a 2 horse trailer. It turned a 3 hr drive into a 6 hr drive. I brought back to dealer on 8/19/2024 they had it for 4 days and they notified me that this is an on going problem. It is a transmission solenoid valve stuck open and they ordered the part and told me it could be months before the part gets here due to the ongoing backorder from all the other trucks that have the same problem. I use this truck for work and leisure to pull my boat and 2 horse trailer and now I have a vehicle payment to make and no vehicle to use. I cannot use it to work or anything else because it is at the dealer for an unspecified amount of time. I have read online that this is a major problem with this truck and GMC as well as the dealerships know about this problem and they still sold it to me. There are so many complaints online about this GMC 2500 AT4 truck problem that GMC should stop selling this truck.
Corrective Action:
First date was 04/23/2024 my truck went into limp mode with an alert reading engine and transmission control module problem. Brought it in and they reset the sensors. Shortly after the alert warning goes off again and I turn the engine off and start it back up. It cleared the alert, I brought it back in on 06/15/2024. They reset sensor and fixed a recall on tailgate. I picked up truck, drove it for 2 months and TCM warning came up and threw truck into limp mode while pulling a 2 horse trailer. It turned a 3 hr drive into a 6 hr drive. I brought back to dealer on 8/19/2024 they had it for 4 days and they notified me that this is an on going problem. It is a transmission solenoid valve stuck open and they ordered the part and told me it could be months before the part gets here due to the ongoing backorder from all the other trucks that have the same problem. I use this truck for work and leisure to pull my boat and 2 horse trailer and now I have a vehicle payment to make and no vehicle to use. I cannot use it to work or anything else because it is at the dealer for an unspecified amount of time. I have read online that this is a major problem with this truck and GMC as well as the dealerships know about this problem and they still sold it to me. There are so many complaints online about this GMC 2500 AT4 truck problem that GMC should stop selling this truck.
Additional Notes:
First date was 04/23/2024 my truck went into limp mode with an alert reading engine and transmission control module problem. Brought it in and they reset the sensors. Shortly after the alert warning goes off again and I turn the engine off and start it back up. It cleared the alert, I brought it back in on 06/15/2024. They reset sensor and fixed a recall on tailgate. I picked up truck, drove it for 2 months and TCM warning came up and threw truck into limp mode while pulling a 2 horse trailer. It turned a 3 hr drive into a 6 hr drive. I brought back to dealer on 8/19/2024 they had it for 4 days and they notified me that this is an on going problem. It is a transmission solenoid valve stuck open and they ordered the part and told me it could be months before the part gets here due to the ongoing backorder from all the other trucks that have the same problem. I use this truck for work and leisure to pull my boat and 2 horse trailer and now I have a vehicle payment to make and no vehicle to use. I cannot use it to work or anything else because it is at the dealer for an unspecified amount of time. I have read online that this is a major problem with this truck and GMC as well as the dealerships know about this problem and they still sold it to me. There are so many complaints online about this GMC 2500 AT4 truck problem that GMC should stop selling this truck.
Mfg Campaign: 11610528
Recall Date: Aug 23, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
First date was 04/23/2024 my truck went into limp mode with an alert reading engine and transmission control module problem. Brought it in and they reset the sensors. Shortly after the alert warning goes off again and I turn the engine off and start it back up. It cleared the alert, I brought it back in on 06/15/2024. They reset sensor and fixed a recall on tailgate. I picked up truck, drove it for 2 months and TCM warning came up and threw truck into limp mode while pulling a 2 horse trailer. It turned a 3 hr drive into a 6 hr drive. I brought back to dealer on 8/19/2024 they had it for 4 days and they notified me that this is an on going problem. It is a transmission solenoid valve stuck open and they ordered the part and told me it could be months before the part gets here due to the ongoing backorder from all the other trucks that have the same problem. I use this truck for work and leisure to pull my boat and 2 horse trailer and now I have a vehicle payment to make and no vehicle to use. I cannot use it to work or anything else because it is at the dealer for an unspecified amount of time. I have read online that this is a major problem with this truck and GMC as well as the dealerships know about this problem and they still sold it to me. There are so many complaints online about this GMC 2500 AT4 truck problem that GMC should stop selling this truck.
Corrective Action:
First date was 04/23/2024 my truck went into limp mode with an alert reading engine and transmission control module problem. Brought it in and they reset the sensors. Shortly after the alert warning goes off again and I turn the engine off and start it back up. It cleared the alert, I brought it back in on 06/15/2024. They reset sensor and fixed a recall on tailgate. I picked up truck, drove it for 2 months and TCM warning came up and threw truck into limp mode while pulling a 2 horse trailer. It turned a 3 hr drive into a 6 hr drive. I brought back to dealer on 8/19/2024 they had it for 4 days and they notified me that this is an on going problem. It is a transmission solenoid valve stuck open and they ordered the part and told me it could be months before the part gets here due to the ongoing backorder from all the other trucks that have the same problem. I use this truck for work and leisure to pull my boat and 2 horse trailer and now I have a vehicle payment to make and no vehicle to use. I cannot use it to work or anything else because it is at the dealer for an unspecified amount of time. I have read online that this is a major problem with this truck and GMC as well as the dealerships know about this problem and they still sold it to me. There are so many complaints online about this GMC 2500 AT4 truck problem that GMC should stop selling this truck.
Additional Notes:
First date was 04/23/2024 my truck went into limp mode with an alert reading engine and transmission control module problem. Brought it in and they reset the sensors. Shortly after the alert warning goes off again and I turn the engine off and start it back up. It cleared the alert, I brought it back in on 06/15/2024. They reset sensor and fixed a recall on tailgate. I picked up truck, drove it for 2 months and TCM warning came up and threw truck into limp mode while pulling a 2 horse trailer. It turned a 3 hr drive into a 6 hr drive. I brought back to dealer on 8/19/2024 they had it for 4 days and they notified me that this is an on going problem. It is a transmission solenoid valve stuck open and they ordered the part and told me it could be months before the part gets here due to the ongoing backorder from all the other trucks that have the same problem. I use this truck for work and leisure to pull my boat and 2 horse trailer and now I have a vehicle payment to make and no vehicle to use. I cannot use it to work or anything else because it is at the dealer for an unspecified amount of time. I have read online that this is a major problem with this truck and GMC as well as the dealerships know about this problem and they still sold it to me. There are so many complaints online about this GMC 2500 AT4 truck problem that GMC should stop selling this truck.
Mfg Campaign: 11610528
Recall Date: Aug 23, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I drove from California to ohio after I bought the truck, I noticed that when stopping to get gas my tailgate was open without me touching it. I drove with cameras showing the truck bed to see what happened and I watched it do it again while driving the vehicle, it just opened on its own while driving. The incident happened again once I was back in ohio when I had my trailor hooked up and it cause the tailgate to collide with the trailor tongue and dented the whole top of the tailgate.3
Corrective Action:
I drove from California to ohio after I bought the truck, I noticed that when stopping to get gas my tailgate was open without me touching it. I drove with cameras showing the truck bed to see what happened and I watched it do it again while driving the vehicle, it just opened on its own while driving. The incident happened again once I was back in ohio when I had my trailor hooked up and it cause the tailgate to collide with the trailor tongue and dented the whole top of the tailgate.3
Additional Notes:
I drove from California to ohio after I bought the truck, I noticed that when stopping to get gas my tailgate was open without me touching it. I drove with cameras showing the truck bed to see what happened and I watched it do it again while driving the vehicle, it just opened on its own while driving. The incident happened again once I was back in ohio when I had my trailor hooked up and it cause the tailgate to collide with the trailor tongue and dented the whole top of the tailgate.3
Mfg Campaign: 11600504
Recall Date: Jul 9, 2024
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