Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors (GM) is recalling certain 2019-2021 GMC Sierra 1500 and Silverado 1500 vehicles equipped with certain accessory road tires and a 17" spare tire. The 17" spare tire provided with the vehicle is not compatible for use with the accessory wheels, which can cause the anti-lock brake system (ABS) to not function properly under certain conditions.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212346510
Recall Date: Dec 16, 2021
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2019 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles. The affected tires were cured for too long during production.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212336230
Recall Date: Jun 3, 2021
General Motors, Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT4, XT5, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, Traverse, GMC Yukon, Yukon XL, 2018-2021 Chevrolet Express, GMC Savana, 2019-2020 Chevrolet Blazer, Silverado 1500, GMC Acadia, Sierra 1500, and certain Continental tires sold to the aftermarket for various model year 2018-2021 vehicles. The affected tires were cured for too long during production.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N212329050
Recall Date: Feb 25, 2021
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2019-2021 Chevrolet Silverado 1500 and GMC Sierra 1500, 2021 Chevrolet Suburban and Tahoe and GMC Yukon XL and 2020-2021 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles. The seat belt brackets may not be secured to the seat frame in the front-row center seating position.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202314670
Recall Date: Dec 17, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Silverado 1500 and GMC Sierra 1500 and 2020 Chevrolet Silverado 2500 trucks. One of the driveshaft joints may not have been properly welded, causing the driveshaft to separate while the vehicle is moving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202314870
Recall Date: Oct 22, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2019 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles. These vehicles received updated software for the Electronic Brake Control Module (EBCM). This software has an error, and as a result, the vehicle's electronic brake assist may be disabled. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control" and 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192268091
Recall Date: Jan 30, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Silverado 1500 and GMC Sierra 1500 trucks. The battery positive (B+) cable rings may have been manufactured with excessive glue, potentially causing an intermittent electrical connection between the B+ cable and alternator.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192273510
Recall Date: Dec 12, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2019 Chevrolet Silverado 1500, Cadillac CT6, and GMC Sierra 1500 vehicles. Due to an Electronic Brake Control Module (EBCM) software error, the vehicle's Electronic Stability Control (ESC) and Antilock Brake System (ABS) may become disabled. Furthermore, if this specific error occurs, the vehicle's diagnostics will not illuminate the instrument cluster ESC and ABS malfunction warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control" and 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192268090
Recall Date: Dec 12, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Silverado 1500 and GMC Sierra 1500, and 2020 Silverado 2500, Silverado 3500, Sierra 2500, and Sierra 3500 vehicles equipped with carpet floor covering. When the front seat belt pretensioners deploy, hot gas may vent through an opening in the pretensioner bracket, possibly igniting the carpet.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192270600
Recall Date: Nov 14, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2019 Chevrolet Silverado 1500 Crew Cab and GMC Sierra 1500 Crew Cab vehicles. The passenger-side frontal air bag module may have been damaged during assembly, possibly resulting in the air bag not inflating properly in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N182198820
Recall Date: Dec 6, 2018
Consumer Complaints
608 ComplaintsGeneral Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
TL* THE CONTACT OWNS A 2019 GMC SIERRA 1500. THE CONTACT STATED THAT THE LANE DEPARTURE SIGNAL WAS SUPPOSED TO BLINK THREE TIMES, BUT IT ONLY BLINKED ONCE. IN ADDITION, THE LANE DEPARTURE SIGNAL FUNCTIONED CORRECTLY INTERMITTENTLY. THE VEHICLE WAS TAKEN TO DEMONTROND BUICK GMC (14101 NORTH FWY, HOUSTON, TX 77090, (281) 607-1716) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE REPLICATED. THE DEALER STATED THAT THE VEHICLE WAS FINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,400.
Corrective Action:
TL* THE CONTACT OWNS A 2019 GMC SIERRA 1500. THE CONTACT STATED THAT THE LANE DEPARTURE SIGNAL WAS SUPPOSED TO BLINK THREE TIMES, BUT IT ONLY BLINKED ONCE. IN ADDITION, THE LANE DEPARTURE SIGNAL FUNCTIONED CORRECTLY INTERMITTENTLY. THE VEHICLE WAS TAKEN TO DEMONTROND BUICK GMC (14101 NORTH FWY, HOUSTON, TX 77090, (281) 607-1716) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE REPLICATED. THE DEALER STATED THAT THE VEHICLE WAS FINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,400.
Additional Notes:
TL* THE CONTACT OWNS A 2019 GMC SIERRA 1500. THE CONTACT STATED THAT THE LANE DEPARTURE SIGNAL WAS SUPPOSED TO BLINK THREE TIMES, BUT IT ONLY BLINKED ONCE. IN ADDITION, THE LANE DEPARTURE SIGNAL FUNCTIONED CORRECTLY INTERMITTENTLY. THE VEHICLE WAS TAKEN TO DEMONTROND BUICK GMC (14101 NORTH FWY, HOUSTON, TX 77090, (281) 607-1716) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE REPLICATED. THE DEALER STATED THAT THE VEHICLE WAS FINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,400.
Mfg Campaign: 11257474
Recall Date: Sep 23, 2019
General Motors, Llc
Defect Description:
VISIBILITY
Potential Consequences:
2019 GMC SIERRA 1500. CONSUMER WRITES IN REGARDS TO POOR VISIBILITY WHILE TOWING. *LD THE CONSUMER STATED THE VEHICLE WAS UNFIT FOR TOWING PURPOSES, AS THERE ARE NO MIRRORS. *JS
Corrective Action:
2019 GMC SIERRA 1500. CONSUMER WRITES IN REGARDS TO POOR VISIBILITY WHILE TOWING. *LD THE CONSUMER STATED THE VEHICLE WAS UNFIT FOR TOWING PURPOSES, AS THERE ARE NO MIRRORS. *JS
Additional Notes:
2019 GMC SIERRA 1500. CONSUMER WRITES IN REGARDS TO POOR VISIBILITY WHILE TOWING. *LD THE CONSUMER STATED THE VEHICLE WAS UNFIT FOR TOWING PURPOSES, AS THERE ARE NO MIRRORS. *JS
Mfg Campaign: 11253881
Recall Date: Sep 10, 2019
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2019 GMC SIERRA 1500. WHILE DRIVING APPROXIMATELY 40 MPH, THE ENTERTAINMENT SYSTEM WENT OUT. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, THE FAILURE DID NOT RECUR. THE FAILURE LATER RECURRED AND THE VEHICLE WAS TAKEN TO BOB HOWARD BUICK GMC DEALER (405-936-8800, LOCATED AT 13300 BROADWAY EXTENSION, OKLAHOMA CITY, OK 73114) WHERE THE COMPUTER SYSTEM WAS UPDATED. APPROXIMATELY TWO WEEKS LATER, WHILE DRIVING APPROXIMATELY 40 MPH, THE BRAKES LOST POWER AND DID NOT STOP THE VEHICLE. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WOULD BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 1,500. THE VIN WAS UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2019 GMC SIERRA 1500. WHILE DRIVING APPROXIMATELY 40 MPH, THE ENTERTAINMENT SYSTEM WENT OUT. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, THE FAILURE DID NOT RECUR. THE FAILURE LATER RECURRED AND THE VEHICLE WAS TAKEN TO BOB HOWARD BUICK GMC DEALER (405-936-8800, LOCATED AT 13300 BROADWAY EXTENSION, OKLAHOMA CITY, OK 73114) WHERE THE COMPUTER SYSTEM WAS UPDATED. APPROXIMATELY TWO WEEKS LATER, WHILE DRIVING APPROXIMATELY 40 MPH, THE BRAKES LOST POWER AND DID NOT STOP THE VEHICLE. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WOULD BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 1,500. THE VIN WAS UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2019 GMC SIERRA 1500. WHILE DRIVING APPROXIMATELY 40 MPH, THE ENTERTAINMENT SYSTEM WENT OUT. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, THE FAILURE DID NOT RECUR. THE FAILURE LATER RECURRED AND THE VEHICLE WAS TAKEN TO BOB HOWARD BUICK GMC DEALER (405-936-8800, LOCATED AT 13300 BROADWAY EXTENSION, OKLAHOMA CITY, OK 73114) WHERE THE COMPUTER SYSTEM WAS UPDATED. APPROXIMATELY TWO WEEKS LATER, WHILE DRIVING APPROXIMATELY 40 MPH, THE BRAKES LOST POWER AND DID NOT STOP THE VEHICLE. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WOULD BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 1,500. THE VIN WAS UNKNOWN.
Mfg Campaign: 11253607
Recall Date: Sep 6, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2019 GMC SIERRA 1500. WHILE DRIVING APPROXIMATELY 40 MPH, THE ENTERTAINMENT SYSTEM WENT OUT. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, THE FAILURE DID NOT RECUR. THE FAILURE LATER RECURRED AND THE VEHICLE WAS TAKEN TO BOB HOWARD BUICK GMC DEALER (405-936-8800, LOCATED AT 13300 BROADWAY EXTENSION, OKLAHOMA CITY, OK 73114) WHERE THE COMPUTER SYSTEM WAS UPDATED. APPROXIMATELY TWO WEEKS LATER, WHILE DRIVING APPROXIMATELY 40 MPH, THE BRAKES LOST POWER AND DID NOT STOP THE VEHICLE. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WOULD BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 1,500. THE VIN WAS UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2019 GMC SIERRA 1500. WHILE DRIVING APPROXIMATELY 40 MPH, THE ENTERTAINMENT SYSTEM WENT OUT. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, THE FAILURE DID NOT RECUR. THE FAILURE LATER RECURRED AND THE VEHICLE WAS TAKEN TO BOB HOWARD BUICK GMC DEALER (405-936-8800, LOCATED AT 13300 BROADWAY EXTENSION, OKLAHOMA CITY, OK 73114) WHERE THE COMPUTER SYSTEM WAS UPDATED. APPROXIMATELY TWO WEEKS LATER, WHILE DRIVING APPROXIMATELY 40 MPH, THE BRAKES LOST POWER AND DID NOT STOP THE VEHICLE. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WOULD BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 1,500. THE VIN WAS UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2019 GMC SIERRA 1500. WHILE DRIVING APPROXIMATELY 40 MPH, THE ENTERTAINMENT SYSTEM WENT OUT. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, THE FAILURE DID NOT RECUR. THE FAILURE LATER RECURRED AND THE VEHICLE WAS TAKEN TO BOB HOWARD BUICK GMC DEALER (405-936-8800, LOCATED AT 13300 BROADWAY EXTENSION, OKLAHOMA CITY, OK 73114) WHERE THE COMPUTER SYSTEM WAS UPDATED. APPROXIMATELY TWO WEEKS LATER, WHILE DRIVING APPROXIMATELY 40 MPH, THE BRAKES LOST POWER AND DID NOT STOP THE VEHICLE. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WOULD BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 1,500. THE VIN WAS UNKNOWN.
Mfg Campaign: 11253607
Recall Date: Sep 6, 2019
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2019 GMC SIERRA 1500. WHILE PULLING OUT OF THE PARKING LOT, THE BRAKE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MCDONALD GMC CADILLAC (5155 STATE ST, SAGINAW, MI 48603, (989) 319-4136). THE DEALER TESTED THE BRAKES, REPLACED THE MASTER CYLINDER, BLED THE BRAKES, PERFORMED A ROAD TEST, AND DECLARED THAT THE FAILURE WAS REMEDIED; HOWEVER, THE FAILURE RECURRED DURING A ROAD TRIP 200 MILES AWAY FROM HOME. DURING THE FAILURE, THE BRAKE PEDAL TRAVELED ALL THE WAY TO THE FLOORBOARD AGAIN AND THE WARNING INDICATOR TURNED OFF. THE CONTACT MANAGED TO DRIVE HOME SLOWLY. THE MANUFACTURER WAS CONTACTED AND PROVIDED A CASE NUMBER. THE MANUFACTURER STATED THAT A CASE MANGER WOULD CALL BACK WITHIN TWO DAYS. THE FAILURE MILEAGE WAS 3,930. *TP
Corrective Action:
TL* THE CONTACT OWNS A 2019 GMC SIERRA 1500. WHILE PULLING OUT OF THE PARKING LOT, THE BRAKE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MCDONALD GMC CADILLAC (5155 STATE ST, SAGINAW, MI 48603, (989) 319-4136). THE DEALER TESTED THE BRAKES, REPLACED THE MASTER CYLINDER, BLED THE BRAKES, PERFORMED A ROAD TEST, AND DECLARED THAT THE FAILURE WAS REMEDIED; HOWEVER, THE FAILURE RECURRED DURING A ROAD TRIP 200 MILES AWAY FROM HOME. DURING THE FAILURE, THE BRAKE PEDAL TRAVELED ALL THE WAY TO THE FLOORBOARD AGAIN AND THE WARNING INDICATOR TURNED OFF. THE CONTACT MANAGED TO DRIVE HOME SLOWLY. THE MANUFACTURER WAS CONTACTED AND PROVIDED A CASE NUMBER. THE MANUFACTURER STATED THAT A CASE MANGER WOULD CALL BACK WITHIN TWO DAYS. THE FAILURE MILEAGE WAS 3,930. *TP
Additional Notes:
TL* THE CONTACT OWNS A 2019 GMC SIERRA 1500. WHILE PULLING OUT OF THE PARKING LOT, THE BRAKE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MCDONALD GMC CADILLAC (5155 STATE ST, SAGINAW, MI 48603, (989) 319-4136). THE DEALER TESTED THE BRAKES, REPLACED THE MASTER CYLINDER, BLED THE BRAKES, PERFORMED A ROAD TEST, AND DECLARED THAT THE FAILURE WAS REMEDIED; HOWEVER, THE FAILURE RECURRED DURING A ROAD TRIP 200 MILES AWAY FROM HOME. DURING THE FAILURE, THE BRAKE PEDAL TRAVELED ALL THE WAY TO THE FLOORBOARD AGAIN AND THE WARNING INDICATOR TURNED OFF. THE CONTACT MANAGED TO DRIVE HOME SLOWLY. THE MANUFACTURER WAS CONTACTED AND PROVIDED A CASE NUMBER. THE MANUFACTURER STATED THAT A CASE MANGER WOULD CALL BACK WITHIN TWO DAYS. THE FAILURE MILEAGE WAS 3,930. *TP
Mfg Campaign: 11252855
Recall Date: Sep 3, 2019
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2019 GMC SIERRA 1500. WHILE DRIVING 10 MPH, THE CONTACT HEARD AN ABNORMAL NOISE AND THE VEHICLE BEGAN TO HESITATE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO STATED THAT THE VEHICLE DOWNSHIFTED FROM THIRD TO FIRST GEAR INDEPENDENTLY. THE VEHICLE WAS TAKEN TO GEOFF PENSKE BUICK GMC (LOCATED AT 100 S MUSEUM RD, SHILLINGTON, PA 19607, (610) 370-6673) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 5,500. THE CONSUMER STATED WHEN AT A TRAFFIC LIGHT CAR, IT CLUNKS AND DROPPING INTO FIRST GEAR WHEN COMING TO A STOP. *TR WHEN STOPPING FOR TRAFFIC THE TRANSMISSION SEEMS TO 'CLUNK' AS IF IT IS IN A HIGHER GEAR AND THEN DROPS INTO FIRST AFTER THE VEHICLE COMES TO A STOP. FEELING LIKE THE GEARS ARE MOVING WHEN THE VEHICLE IS NOT. WHEN LEAVING A STOP IT SOMETIMES HESITATE AND THE ENGINE WILL REV LIKE IT IS IN NEUTRAL THEN QUICKLY LUNGE FORWARD AT TIMES SO HARD IT FEELS LIKE IT HAS BEEN HIT FROM BEHIND.*JB
Corrective Action:
TL* THE CONTACT OWNS A 2019 GMC SIERRA 1500. WHILE DRIVING 10 MPH, THE CONTACT HEARD AN ABNORMAL NOISE AND THE VEHICLE BEGAN TO HESITATE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO STATED THAT THE VEHICLE DOWNSHIFTED FROM THIRD TO FIRST GEAR INDEPENDENTLY. THE VEHICLE WAS TAKEN TO GEOFF PENSKE BUICK GMC (LOCATED AT 100 S MUSEUM RD, SHILLINGTON, PA 19607, (610) 370-6673) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 5,500. THE CONSUMER STATED WHEN AT A TRAFFIC LIGHT CAR, IT CLUNKS AND DROPPING INTO FIRST GEAR WHEN COMING TO A STOP. *TR WHEN STOPPING FOR TRAFFIC THE TRANSMISSION SEEMS TO 'CLUNK' AS IF IT IS IN A HIGHER GEAR AND THEN DROPS INTO FIRST AFTER THE VEHICLE COMES TO A STOP. FEELING LIKE THE GEARS ARE MOVING WHEN THE VEHICLE IS NOT. WHEN LEAVING A STOP IT SOMETIMES HESITATE AND THE ENGINE WILL REV LIKE IT IS IN NEUTRAL THEN QUICKLY LUNGE FORWARD AT TIMES SO HARD IT FEELS LIKE IT HAS BEEN HIT FROM BEHIND.*JB
Additional Notes:
TL* THE CONTACT OWNS A 2019 GMC SIERRA 1500. WHILE DRIVING 10 MPH, THE CONTACT HEARD AN ABNORMAL NOISE AND THE VEHICLE BEGAN TO HESITATE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO STATED THAT THE VEHICLE DOWNSHIFTED FROM THIRD TO FIRST GEAR INDEPENDENTLY. THE VEHICLE WAS TAKEN TO GEOFF PENSKE BUICK GMC (LOCATED AT 100 S MUSEUM RD, SHILLINGTON, PA 19607, (610) 370-6673) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 5,500. THE CONSUMER STATED WHEN AT A TRAFFIC LIGHT CAR, IT CLUNKS AND DROPPING INTO FIRST GEAR WHEN COMING TO A STOP. *TR WHEN STOPPING FOR TRAFFIC THE TRANSMISSION SEEMS TO 'CLUNK' AS IF IT IS IN A HIGHER GEAR AND THEN DROPS INTO FIRST AFTER THE VEHICLE COMES TO A STOP. FEELING LIKE THE GEARS ARE MOVING WHEN THE VEHICLE IS NOT. WHEN LEAVING A STOP IT SOMETIMES HESITATE AND THE ENGINE WILL REV LIKE IT IS IN NEUTRAL THEN QUICKLY LUNGE FORWARD AT TIMES SO HARD IT FEELS LIKE IT HAS BEEN HIT FROM BEHIND.*JB
Mfg Campaign: 11245998
Recall Date: Aug 23, 2019
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2019 GMC SIERRA 1500. WHILE DRIVING 25-30 MPH, THE ENGINE SEIZED WITHOUT WARNING. THE VEHICLE WAS TOWED TO CUMMINS CHEVROLET BUICK GMC CADILLAC (300 N AIRPORT RD, WEATHERFORD, OK 73096, (580) 247-2263) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION MODULE NEEDED TO BE REPLACED; HOWEVER, THE PARTS WERE BACKORDERED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 2,100. THE VIN WAS NOT AVAILABLE. *BF CONSUMER STATED TAKING FROM STOP @ 25-30MPH, VEHICLE CAME TO A COMPLETE STOP. ALSO IN REVERSE, NO TRAFFIC AND WASN'T GOING 55 MPH. *JB
Corrective Action:
TL* THE CONTACT OWNS A 2019 GMC SIERRA 1500. WHILE DRIVING 25-30 MPH, THE ENGINE SEIZED WITHOUT WARNING. THE VEHICLE WAS TOWED TO CUMMINS CHEVROLET BUICK GMC CADILLAC (300 N AIRPORT RD, WEATHERFORD, OK 73096, (580) 247-2263) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION MODULE NEEDED TO BE REPLACED; HOWEVER, THE PARTS WERE BACKORDERED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 2,100. THE VIN WAS NOT AVAILABLE. *BF CONSUMER STATED TAKING FROM STOP @ 25-30MPH, VEHICLE CAME TO A COMPLETE STOP. ALSO IN REVERSE, NO TRAFFIC AND WASN'T GOING 55 MPH. *JB
Additional Notes:
TL* THE CONTACT OWNS A 2019 GMC SIERRA 1500. WHILE DRIVING 25-30 MPH, THE ENGINE SEIZED WITHOUT WARNING. THE VEHICLE WAS TOWED TO CUMMINS CHEVROLET BUICK GMC CADILLAC (300 N AIRPORT RD, WEATHERFORD, OK 73096, (580) 247-2263) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION MODULE NEEDED TO BE REPLACED; HOWEVER, THE PARTS WERE BACKORDERED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 2,100. THE VIN WAS NOT AVAILABLE. *BF CONSUMER STATED TAKING FROM STOP @ 25-30MPH, VEHICLE CAME TO A COMPLETE STOP. ALSO IN REVERSE, NO TRAFFIC AND WASN'T GOING 55 MPH. *JB
Mfg Campaign: 11242742
Recall Date: Aug 9, 2019
General Motors, Llc
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
TL* THE CONTACT OWNS A 2019 GMC SIERRA 1500. THE CONTACT STATED THAT THE BACK UP CAMERA WAS FAULTY. THE FEATURES WORKED INTERMITTENTLY AND WOULD NOT COMPLETE ALL VIEWS OF THE REAR OF THE VEHICLE. THE SCREEN TURNED BLUE AND "SERVICE BACK UP SYSTEM" APPEARED ON THE CAMERA SCREEN. THE CONTACT STATED THAT THE VEHICLE ALSO HAD A LANE ASSIST SENSOR; HOWEVER, THE SEAT WOULD NOT ALERT THE CONTACT OR VIBRATE WHEN HE DRIFTED OUT OF THE LANE. THE VEHICLE WAS DRIVEN TO HOME DALE SCHWARTZ GMC (145 WILLOW AVE, HONESDALE, PA 18431, (570) 253-4222) WHERE IT WAS DIAGNOSED THAT A NEW MODULE NEEDED TO BE INSTALLED IN THE REAR SEAT. THE CONTACT DID NOT KNOW WHAT SIDE OF THE REAR OF THE SEAT THE MODULE NEEDED TO BE PLACED. THE VEHICLE WAS NOT REPAIRED. THE MECHANIC ORDERED THE NEW MODULE AND STATED THAT IT WOULD ARRIVE IN THREE WEEKS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,800. THE VIN WAS UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2019 GMC SIERRA 1500. THE CONTACT STATED THAT THE BACK UP CAMERA WAS FAULTY. THE FEATURES WORKED INTERMITTENTLY AND WOULD NOT COMPLETE ALL VIEWS OF THE REAR OF THE VEHICLE. THE SCREEN TURNED BLUE AND "SERVICE BACK UP SYSTEM" APPEARED ON THE CAMERA SCREEN. THE CONTACT STATED THAT THE VEHICLE ALSO HAD A LANE ASSIST SENSOR; HOWEVER, THE SEAT WOULD NOT ALERT THE CONTACT OR VIBRATE WHEN HE DRIFTED OUT OF THE LANE. THE VEHICLE WAS DRIVEN TO HOME DALE SCHWARTZ GMC (145 WILLOW AVE, HONESDALE, PA 18431, (570) 253-4222) WHERE IT WAS DIAGNOSED THAT A NEW MODULE NEEDED TO BE INSTALLED IN THE REAR SEAT. THE CONTACT DID NOT KNOW WHAT SIDE OF THE REAR OF THE SEAT THE MODULE NEEDED TO BE PLACED. THE VEHICLE WAS NOT REPAIRED. THE MECHANIC ORDERED THE NEW MODULE AND STATED THAT IT WOULD ARRIVE IN THREE WEEKS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,800. THE VIN WAS UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2019 GMC SIERRA 1500. THE CONTACT STATED THAT THE BACK UP CAMERA WAS FAULTY. THE FEATURES WORKED INTERMITTENTLY AND WOULD NOT COMPLETE ALL VIEWS OF THE REAR OF THE VEHICLE. THE SCREEN TURNED BLUE AND "SERVICE BACK UP SYSTEM" APPEARED ON THE CAMERA SCREEN. THE CONTACT STATED THAT THE VEHICLE ALSO HAD A LANE ASSIST SENSOR; HOWEVER, THE SEAT WOULD NOT ALERT THE CONTACT OR VIBRATE WHEN HE DRIFTED OUT OF THE LANE. THE VEHICLE WAS DRIVEN TO HOME DALE SCHWARTZ GMC (145 WILLOW AVE, HONESDALE, PA 18431, (570) 253-4222) WHERE IT WAS DIAGNOSED THAT A NEW MODULE NEEDED TO BE INSTALLED IN THE REAR SEAT. THE CONTACT DID NOT KNOW WHAT SIDE OF THE REAR OF THE SEAT THE MODULE NEEDED TO BE PLACED. THE VEHICLE WAS NOT REPAIRED. THE MECHANIC ORDERED THE NEW MODULE AND STATED THAT IT WOULD ARRIVE IN THREE WEEKS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,800. THE VIN WAS UNKNOWN.
Mfg Campaign: 11242508
Recall Date: Aug 8, 2019
General Motors, Llc
Defect Description:
LANE DEPARTURE
Potential Consequences:
TL* THE CONTACT OWNS A 2019 GMC SIERRA 1500. THE CONTACT STATED THAT THE BACK UP CAMERA WAS FAULTY. THE FEATURES WORKED INTERMITTENTLY AND WOULD NOT COMPLETE ALL VIEWS OF THE REAR OF THE VEHICLE. THE SCREEN TURNED BLUE AND "SERVICE BACK UP SYSTEM" APPEARED ON THE CAMERA SCREEN. THE CONTACT STATED THAT THE VEHICLE ALSO HAD A LANE ASSIST SENSOR; HOWEVER, THE SEAT WOULD NOT ALERT THE CONTACT OR VIBRATE WHEN HE DRIFTED OUT OF THE LANE. THE VEHICLE WAS DRIVEN TO HOME DALE SCHWARTZ GMC (145 WILLOW AVE, HONESDALE, PA 18431, (570) 253-4222) WHERE IT WAS DIAGNOSED THAT A NEW MODULE NEEDED TO BE INSTALLED IN THE REAR SEAT. THE CONTACT DID NOT KNOW WHAT SIDE OF THE REAR OF THE SEAT THE MODULE NEEDED TO BE PLACED. THE VEHICLE WAS NOT REPAIRED. THE MECHANIC ORDERED THE NEW MODULE AND STATED THAT IT WOULD ARRIVE IN THREE WEEKS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,800. THE VIN WAS UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2019 GMC SIERRA 1500. THE CONTACT STATED THAT THE BACK UP CAMERA WAS FAULTY. THE FEATURES WORKED INTERMITTENTLY AND WOULD NOT COMPLETE ALL VIEWS OF THE REAR OF THE VEHICLE. THE SCREEN TURNED BLUE AND "SERVICE BACK UP SYSTEM" APPEARED ON THE CAMERA SCREEN. THE CONTACT STATED THAT THE VEHICLE ALSO HAD A LANE ASSIST SENSOR; HOWEVER, THE SEAT WOULD NOT ALERT THE CONTACT OR VIBRATE WHEN HE DRIFTED OUT OF THE LANE. THE VEHICLE WAS DRIVEN TO HOME DALE SCHWARTZ GMC (145 WILLOW AVE, HONESDALE, PA 18431, (570) 253-4222) WHERE IT WAS DIAGNOSED THAT A NEW MODULE NEEDED TO BE INSTALLED IN THE REAR SEAT. THE CONTACT DID NOT KNOW WHAT SIDE OF THE REAR OF THE SEAT THE MODULE NEEDED TO BE PLACED. THE VEHICLE WAS NOT REPAIRED. THE MECHANIC ORDERED THE NEW MODULE AND STATED THAT IT WOULD ARRIVE IN THREE WEEKS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,800. THE VIN WAS UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2019 GMC SIERRA 1500. THE CONTACT STATED THAT THE BACK UP CAMERA WAS FAULTY. THE FEATURES WORKED INTERMITTENTLY AND WOULD NOT COMPLETE ALL VIEWS OF THE REAR OF THE VEHICLE. THE SCREEN TURNED BLUE AND "SERVICE BACK UP SYSTEM" APPEARED ON THE CAMERA SCREEN. THE CONTACT STATED THAT THE VEHICLE ALSO HAD A LANE ASSIST SENSOR; HOWEVER, THE SEAT WOULD NOT ALERT THE CONTACT OR VIBRATE WHEN HE DRIFTED OUT OF THE LANE. THE VEHICLE WAS DRIVEN TO HOME DALE SCHWARTZ GMC (145 WILLOW AVE, HONESDALE, PA 18431, (570) 253-4222) WHERE IT WAS DIAGNOSED THAT A NEW MODULE NEEDED TO BE INSTALLED IN THE REAR SEAT. THE CONTACT DID NOT KNOW WHAT SIDE OF THE REAR OF THE SEAT THE MODULE NEEDED TO BE PLACED. THE VEHICLE WAS NOT REPAIRED. THE MECHANIC ORDERED THE NEW MODULE AND STATED THAT IT WOULD ARRIVE IN THREE WEEKS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,800. THE VIN WAS UNKNOWN.
Mfg Campaign: 11242508
Recall Date: Aug 8, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2019 GMC SIERRA 1500. THE CONTACT STATED THAT THE BACK UP CAMERA WAS FAULTY. THE FEATURES WORKED INTERMITTENTLY AND WOULD NOT COMPLETE ALL VIEWS OF THE REAR OF THE VEHICLE. THE SCREEN TURNED BLUE AND "SERVICE BACK UP SYSTEM" APPEARED ON THE CAMERA SCREEN. THE CONTACT STATED THAT THE VEHICLE ALSO HAD A LANE ASSIST SENSOR; HOWEVER, THE SEAT WOULD NOT ALERT THE CONTACT OR VIBRATE WHEN HE DRIFTED OUT OF THE LANE. THE VEHICLE WAS DRIVEN TO HOME DALE SCHWARTZ GMC (145 WILLOW AVE, HONESDALE, PA 18431, (570) 253-4222) WHERE IT WAS DIAGNOSED THAT A NEW MODULE NEEDED TO BE INSTALLED IN THE REAR SEAT. THE CONTACT DID NOT KNOW WHAT SIDE OF THE REAR OF THE SEAT THE MODULE NEEDED TO BE PLACED. THE VEHICLE WAS NOT REPAIRED. THE MECHANIC ORDERED THE NEW MODULE AND STATED THAT IT WOULD ARRIVE IN THREE WEEKS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,800. THE VIN WAS UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2019 GMC SIERRA 1500. THE CONTACT STATED THAT THE BACK UP CAMERA WAS FAULTY. THE FEATURES WORKED INTERMITTENTLY AND WOULD NOT COMPLETE ALL VIEWS OF THE REAR OF THE VEHICLE. THE SCREEN TURNED BLUE AND "SERVICE BACK UP SYSTEM" APPEARED ON THE CAMERA SCREEN. THE CONTACT STATED THAT THE VEHICLE ALSO HAD A LANE ASSIST SENSOR; HOWEVER, THE SEAT WOULD NOT ALERT THE CONTACT OR VIBRATE WHEN HE DRIFTED OUT OF THE LANE. THE VEHICLE WAS DRIVEN TO HOME DALE SCHWARTZ GMC (145 WILLOW AVE, HONESDALE, PA 18431, (570) 253-4222) WHERE IT WAS DIAGNOSED THAT A NEW MODULE NEEDED TO BE INSTALLED IN THE REAR SEAT. THE CONTACT DID NOT KNOW WHAT SIDE OF THE REAR OF THE SEAT THE MODULE NEEDED TO BE PLACED. THE VEHICLE WAS NOT REPAIRED. THE MECHANIC ORDERED THE NEW MODULE AND STATED THAT IT WOULD ARRIVE IN THREE WEEKS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,800. THE VIN WAS UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2019 GMC SIERRA 1500. THE CONTACT STATED THAT THE BACK UP CAMERA WAS FAULTY. THE FEATURES WORKED INTERMITTENTLY AND WOULD NOT COMPLETE ALL VIEWS OF THE REAR OF THE VEHICLE. THE SCREEN TURNED BLUE AND "SERVICE BACK UP SYSTEM" APPEARED ON THE CAMERA SCREEN. THE CONTACT STATED THAT THE VEHICLE ALSO HAD A LANE ASSIST SENSOR; HOWEVER, THE SEAT WOULD NOT ALERT THE CONTACT OR VIBRATE WHEN HE DRIFTED OUT OF THE LANE. THE VEHICLE WAS DRIVEN TO HOME DALE SCHWARTZ GMC (145 WILLOW AVE, HONESDALE, PA 18431, (570) 253-4222) WHERE IT WAS DIAGNOSED THAT A NEW MODULE NEEDED TO BE INSTALLED IN THE REAR SEAT. THE CONTACT DID NOT KNOW WHAT SIDE OF THE REAR OF THE SEAT THE MODULE NEEDED TO BE PLACED. THE VEHICLE WAS NOT REPAIRED. THE MECHANIC ORDERED THE NEW MODULE AND STATED THAT IT WOULD ARRIVE IN THREE WEEKS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,800. THE VIN WAS UNKNOWN.
Mfg Campaign: 11242508
Recall Date: Aug 8, 2019
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
ELECTRONIC POWER STEERING WENT OUT WHEN TAKING AN OFF RAMP, TRANSITIONING FROM A CRUISING SPEED OF 65 MPH. VERY DIFFICULT TO NAVIGATE THE TURN AND COULD HAVE EASILY RESULTED IN AN ACCIDENT IF IT HAD OCCURRED IN A HEAVY TRAFFIC SITUATION OR IN ADVERSE WEATHER CONDITIONS. TURNED THE VEHICLE OFF, SAT FOR 15 MINUTES, STARTED AND THE CONDITION WAS GONE. TOOK VEHICLE STRAIGHT TO DEALER FOR REPAIRS.
Corrective Action:
ELECTRONIC POWER STEERING WENT OUT WHEN TAKING AN OFF RAMP, TRANSITIONING FROM A CRUISING SPEED OF 65 MPH. VERY DIFFICULT TO NAVIGATE THE TURN AND COULD HAVE EASILY RESULTED IN AN ACCIDENT IF IT HAD OCCURRED IN A HEAVY TRAFFIC SITUATION OR IN ADVERSE WEATHER CONDITIONS. TURNED THE VEHICLE OFF, SAT FOR 15 MINUTES, STARTED AND THE CONDITION WAS GONE. TOOK VEHICLE STRAIGHT TO DEALER FOR REPAIRS.
Additional Notes:
ELECTRONIC POWER STEERING WENT OUT WHEN TAKING AN OFF RAMP, TRANSITIONING FROM A CRUISING SPEED OF 65 MPH. VERY DIFFICULT TO NAVIGATE THE TURN AND COULD HAVE EASILY RESULTED IN AN ACCIDENT IF IT HAD OCCURRED IN A HEAVY TRAFFIC SITUATION OR IN ADVERSE WEATHER CONDITIONS. TURNED THE VEHICLE OFF, SAT FOR 15 MINUTES, STARTED AND THE CONDITION WAS GONE. TOOK VEHICLE STRAIGHT TO DEALER FOR REPAIRS.
Mfg Campaign: 11234860
Recall Date: Jul 25, 2019
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
RECENTLY PURCHASED A 2019 GMC SIERRA AND IT SHIFTS HARD AT LOWER SPEEDS OR WHEN MOVING FROM A STOPPED POSITION AND THEN ACCELERATING, OR WHEN DECELERATING. WHILE PARKING THE CAR AT ONE POINT THE SHIFT WAS SO HARD THAT IT FELT LIKE A HIT, AND THEN THE KIDS CONFUSEDLY ASKING "WHAT WAS THAT?". GM IS GIVING US THE RUNAROUND AND UNWILLING TO FIX WHAT I HAVE NOW FOUND OUT, HAS BEEN A KNOWN PROBLEM. THEY BASED EVERYTHING OUT OF WHAT THE MODULES REPORT WHEN THE CAR IS HOOKED UP TO THE COMPUTER. BASICALLY, IF THE MODULES ARE OK THEN THE CAR IS REPORTEDLY OK. NOT THE CASE.
Corrective Action:
RECENTLY PURCHASED A 2019 GMC SIERRA AND IT SHIFTS HARD AT LOWER SPEEDS OR WHEN MOVING FROM A STOPPED POSITION AND THEN ACCELERATING, OR WHEN DECELERATING. WHILE PARKING THE CAR AT ONE POINT THE SHIFT WAS SO HARD THAT IT FELT LIKE A HIT, AND THEN THE KIDS CONFUSEDLY ASKING "WHAT WAS THAT?". GM IS GIVING US THE RUNAROUND AND UNWILLING TO FIX WHAT I HAVE NOW FOUND OUT, HAS BEEN A KNOWN PROBLEM. THEY BASED EVERYTHING OUT OF WHAT THE MODULES REPORT WHEN THE CAR IS HOOKED UP TO THE COMPUTER. BASICALLY, IF THE MODULES ARE OK THEN THE CAR IS REPORTEDLY OK. NOT THE CASE.
Additional Notes:
RECENTLY PURCHASED A 2019 GMC SIERRA AND IT SHIFTS HARD AT LOWER SPEEDS OR WHEN MOVING FROM A STOPPED POSITION AND THEN ACCELERATING, OR WHEN DECELERATING. WHILE PARKING THE CAR AT ONE POINT THE SHIFT WAS SO HARD THAT IT FELT LIKE A HIT, AND THEN THE KIDS CONFUSEDLY ASKING "WHAT WAS THAT?". GM IS GIVING US THE RUNAROUND AND UNWILLING TO FIX WHAT I HAVE NOW FOUND OUT, HAS BEEN A KNOWN PROBLEM. THEY BASED EVERYTHING OUT OF WHAT THE MODULES REPORT WHEN THE CAR IS HOOKED UP TO THE COMPUTER. BASICALLY, IF THE MODULES ARE OK THEN THE CAR IS REPORTEDLY OK. NOT THE CASE.
Mfg Campaign: 11234159
Recall Date: Jul 23, 2019
General Motors, Llc
Defect Description:
WHEELS
Potential Consequences:
TL* THE CONTACT OWNS A 2019 GMC SIERRA 1500. WHILE DRIVING APPROXIMATELY 5 MPH, A "TERRIBLE NOISE" WAS HEARD. THE REAR DRIVESHAFT ASSEMBLY CONNECTED TO THE DIFFERENTIAL CAME APART. THE VEHICLE WAS TAKEN TO BARKER BUICK GMC (985-464-8194, LOCATED AT 6444 W MAIN ST, HOUMA, LA 70360) WHERE THE RIM, FLANGE, AND THE WHEEL WERE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE DEALER PERFORMED THE CORRECT REPAIRS. THE FAILURE MILEAGE WAS APPROXIMATELY 10,400. CONTACTED GM CUSTOMER ASSISTENCE IN AND IN CONCLUSION SAID THAT THE PART WAS NOT DEFECTIVE AND CLOSED MY COMPLAINT CASE NO. 9-5277582246 *TR*JB
Corrective Action:
TL* THE CONTACT OWNS A 2019 GMC SIERRA 1500. WHILE DRIVING APPROXIMATELY 5 MPH, A "TERRIBLE NOISE" WAS HEARD. THE REAR DRIVESHAFT ASSEMBLY CONNECTED TO THE DIFFERENTIAL CAME APART. THE VEHICLE WAS TAKEN TO BARKER BUICK GMC (985-464-8194, LOCATED AT 6444 W MAIN ST, HOUMA, LA 70360) WHERE THE RIM, FLANGE, AND THE WHEEL WERE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE DEALER PERFORMED THE CORRECT REPAIRS. THE FAILURE MILEAGE WAS APPROXIMATELY 10,400. CONTACTED GM CUSTOMER ASSISTENCE IN AND IN CONCLUSION SAID THAT THE PART WAS NOT DEFECTIVE AND CLOSED MY COMPLAINT CASE NO. 9-5277582246 *TR*JB
Additional Notes:
TL* THE CONTACT OWNS A 2019 GMC SIERRA 1500. WHILE DRIVING APPROXIMATELY 5 MPH, A "TERRIBLE NOISE" WAS HEARD. THE REAR DRIVESHAFT ASSEMBLY CONNECTED TO THE DIFFERENTIAL CAME APART. THE VEHICLE WAS TAKEN TO BARKER BUICK GMC (985-464-8194, LOCATED AT 6444 W MAIN ST, HOUMA, LA 70360) WHERE THE RIM, FLANGE, AND THE WHEEL WERE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE DEALER PERFORMED THE CORRECT REPAIRS. THE FAILURE MILEAGE WAS APPROXIMATELY 10,400. CONTACTED GM CUSTOMER ASSISTENCE IN AND IN CONCLUSION SAID THAT THE PART WAS NOT DEFECTIVE AND CLOSED MY COMPLAINT CASE NO. 9-5277582246 *TR*JB
Mfg Campaign: 11230124
Recall Date: Jul 8, 2019
General Motors, Llc
Defect Description:
WHEELS:RIM
Potential Consequences:
TL* THE CONTACT OWNS A 2019 GMC SIERRA 1500. WHILE DRIVING APPROXIMATELY 5 MPH, A "TERRIBLE NOISE" WAS HEARD. THE REAR DRIVESHAFT ASSEMBLY CONNECTED TO THE DIFFERENTIAL CAME APART. THE VEHICLE WAS TAKEN TO BARKER BUICK GMC (985-464-8194, LOCATED AT 6444 W MAIN ST, HOUMA, LA 70360) WHERE THE RIM, FLANGE, AND THE WHEEL WERE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE DEALER PERFORMED THE CORRECT REPAIRS. THE FAILURE MILEAGE WAS APPROXIMATELY 10,400. CONTACTED GM CUSTOMER ASSISTENCE IN AND IN CONCLUSION SAID THAT THE PART WAS NOT DEFECTIVE AND CLOSED MY COMPLAINT CASE NO. 9-5277582246 *TR*JB
Corrective Action:
TL* THE CONTACT OWNS A 2019 GMC SIERRA 1500. WHILE DRIVING APPROXIMATELY 5 MPH, A "TERRIBLE NOISE" WAS HEARD. THE REAR DRIVESHAFT ASSEMBLY CONNECTED TO THE DIFFERENTIAL CAME APART. THE VEHICLE WAS TAKEN TO BARKER BUICK GMC (985-464-8194, LOCATED AT 6444 W MAIN ST, HOUMA, LA 70360) WHERE THE RIM, FLANGE, AND THE WHEEL WERE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE DEALER PERFORMED THE CORRECT REPAIRS. THE FAILURE MILEAGE WAS APPROXIMATELY 10,400. CONTACTED GM CUSTOMER ASSISTENCE IN AND IN CONCLUSION SAID THAT THE PART WAS NOT DEFECTIVE AND CLOSED MY COMPLAINT CASE NO. 9-5277582246 *TR*JB
Additional Notes:
TL* THE CONTACT OWNS A 2019 GMC SIERRA 1500. WHILE DRIVING APPROXIMATELY 5 MPH, A "TERRIBLE NOISE" WAS HEARD. THE REAR DRIVESHAFT ASSEMBLY CONNECTED TO THE DIFFERENTIAL CAME APART. THE VEHICLE WAS TAKEN TO BARKER BUICK GMC (985-464-8194, LOCATED AT 6444 W MAIN ST, HOUMA, LA 70360) WHERE THE RIM, FLANGE, AND THE WHEEL WERE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE DEALER PERFORMED THE CORRECT REPAIRS. THE FAILURE MILEAGE WAS APPROXIMATELY 10,400. CONTACTED GM CUSTOMER ASSISTENCE IN AND IN CONCLUSION SAID THAT THE PART WAS NOT DEFECTIVE AND CLOSED MY COMPLAINT CASE NO. 9-5277582246 *TR*JB
Mfg Campaign: 11230124
Recall Date: Jul 8, 2019
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
JUNE 27TH I WAS LEAVING A GAS STATION IN NOVATO CA WITH MY DAUGHTER AND FATHER IN THE TRUCK. I SLOWLY STARTED MOVING THROUGH THE STATION AND NOTICED MY BRAKES WERE ALMOST COMPLETELY GONE. FORTUNATELY I WAS CLOSE TO HOME SO I DROPPED DOWN TO FIRST GEAR AND SLOWLY MOTORED HOME TO WAIT FOR THE TOW TRUCK. I HAD THE TRUCK TOWED TO THE NOVATO CHEVY DEALERSHIP AND THEY COULD FIND NOTHING WRONG WITH THE TRUCK. I THEN BEGAN THE PROCESS OF REQUESTING GM TO BUY THIS TRUCK BACK AND ITS DEFINITELY NOT GOING TO BE A SHORT PROCESS. IM STILL CURRENTLY DRIVING THIS THING WITH NO DIAGNOSIS OF ANY BRAKE ISSUE. MY WIFE WON'T EVEN GET INTO THE TRUCK. I ABSOLUTELY LOVE THIS TRUCK AND WISH THERE WAS A DEFINITIVE ANSWER TO WHAT HAPPENED. GM CORPORATE SAID IF IT HAPPENS AGAIN TO PLEASE BRING IT INTO THE DEALERSHIP FOR EVAL. IF IT HAPPENS AGAIN?!!! IM NOT COMPLAINING ABOUT THE AIR COOLED SEATS NOT WORKING PROPERLY! I DRIVE A FIRE ENGINE FOR A LIVING AND MY JOB IS TO KEEP OTHERS SAFE. NOW I'M HAVING TO DRIVE THIS THING WHILE WAITING FOR GM TO STEP UP AND BUY THIS BACK BEFORE THE BRAKES GO OUT AGAIN. I SUPPOSE SOMEONE WILL HAVE TO DIE BEFORE GM ACKNOWLEDGES THERE'S AN ISSUE HERE.
Corrective Action:
JUNE 27TH I WAS LEAVING A GAS STATION IN NOVATO CA WITH MY DAUGHTER AND FATHER IN THE TRUCK. I SLOWLY STARTED MOVING THROUGH THE STATION AND NOTICED MY BRAKES WERE ALMOST COMPLETELY GONE. FORTUNATELY I WAS CLOSE TO HOME SO I DROPPED DOWN TO FIRST GEAR AND SLOWLY MOTORED HOME TO WAIT FOR THE TOW TRUCK. I HAD THE TRUCK TOWED TO THE NOVATO CHEVY DEALERSHIP AND THEY COULD FIND NOTHING WRONG WITH THE TRUCK. I THEN BEGAN THE PROCESS OF REQUESTING GM TO BUY THIS TRUCK BACK AND ITS DEFINITELY NOT GOING TO BE A SHORT PROCESS. IM STILL CURRENTLY DRIVING THIS THING WITH NO DIAGNOSIS OF ANY BRAKE ISSUE. MY WIFE WON'T EVEN GET INTO THE TRUCK. I ABSOLUTELY LOVE THIS TRUCK AND WISH THERE WAS A DEFINITIVE ANSWER TO WHAT HAPPENED. GM CORPORATE SAID IF IT HAPPENS AGAIN TO PLEASE BRING IT INTO THE DEALERSHIP FOR EVAL. IF IT HAPPENS AGAIN?!!! IM NOT COMPLAINING ABOUT THE AIR COOLED SEATS NOT WORKING PROPERLY! I DRIVE A FIRE ENGINE FOR A LIVING AND MY JOB IS TO KEEP OTHERS SAFE. NOW I'M HAVING TO DRIVE THIS THING WHILE WAITING FOR GM TO STEP UP AND BUY THIS BACK BEFORE THE BRAKES GO OUT AGAIN. I SUPPOSE SOMEONE WILL HAVE TO DIE BEFORE GM ACKNOWLEDGES THERE'S AN ISSUE HERE.
Additional Notes:
JUNE 27TH I WAS LEAVING A GAS STATION IN NOVATO CA WITH MY DAUGHTER AND FATHER IN THE TRUCK. I SLOWLY STARTED MOVING THROUGH THE STATION AND NOTICED MY BRAKES WERE ALMOST COMPLETELY GONE. FORTUNATELY I WAS CLOSE TO HOME SO I DROPPED DOWN TO FIRST GEAR AND SLOWLY MOTORED HOME TO WAIT FOR THE TOW TRUCK. I HAD THE TRUCK TOWED TO THE NOVATO CHEVY DEALERSHIP AND THEY COULD FIND NOTHING WRONG WITH THE TRUCK. I THEN BEGAN THE PROCESS OF REQUESTING GM TO BUY THIS TRUCK BACK AND ITS DEFINITELY NOT GOING TO BE A SHORT PROCESS. IM STILL CURRENTLY DRIVING THIS THING WITH NO DIAGNOSIS OF ANY BRAKE ISSUE. MY WIFE WON'T EVEN GET INTO THE TRUCK. I ABSOLUTELY LOVE THIS TRUCK AND WISH THERE WAS A DEFINITIVE ANSWER TO WHAT HAPPENED. GM CORPORATE SAID IF IT HAPPENS AGAIN TO PLEASE BRING IT INTO THE DEALERSHIP FOR EVAL. IF IT HAPPENS AGAIN?!!! IM NOT COMPLAINING ABOUT THE AIR COOLED SEATS NOT WORKING PROPERLY! I DRIVE A FIRE ENGINE FOR A LIVING AND MY JOB IS TO KEEP OTHERS SAFE. NOW I'M HAVING TO DRIVE THIS THING WHILE WAITING FOR GM TO STEP UP AND BUY THIS BACK BEFORE THE BRAKES GO OUT AGAIN. I SUPPOSE SOMEONE WILL HAVE TO DIE BEFORE GM ACKNOWLEDGES THERE'S AN ISSUE HERE.
Mfg Campaign: 11229935
Recall Date: Jul 7, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL *THE CONTACT OWNS A 2019 GMC SIERRA 1500. WHEN THE CONTACT STARTED THE VEHICLE, THE 'BRAKE SYSTEM FAILURE 62 MPH TOP SPEED', TRAILER BRAKE, SERVICE ESC, AND STEERING ASSIST INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. ALSO, WHILE THE CONTACT WAS TESTING THE BRAKES IN A PARKING LOT, THE BRAKE PEDAL BECAME SOFT AND FELT AS IF IT COULD EXTEND TO THE FLOORBOARD. THE CONTACT ALSO STATED THAT HE HAD TO APPLY EXCESSIVE FORCE TO THE BRAKE PEDAL TO STOP THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 750.
Corrective Action:
TL *THE CONTACT OWNS A 2019 GMC SIERRA 1500. WHEN THE CONTACT STARTED THE VEHICLE, THE 'BRAKE SYSTEM FAILURE 62 MPH TOP SPEED', TRAILER BRAKE, SERVICE ESC, AND STEERING ASSIST INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. ALSO, WHILE THE CONTACT WAS TESTING THE BRAKES IN A PARKING LOT, THE BRAKE PEDAL BECAME SOFT AND FELT AS IF IT COULD EXTEND TO THE FLOORBOARD. THE CONTACT ALSO STATED THAT HE HAD TO APPLY EXCESSIVE FORCE TO THE BRAKE PEDAL TO STOP THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 750.
Additional Notes:
TL *THE CONTACT OWNS A 2019 GMC SIERRA 1500. WHEN THE CONTACT STARTED THE VEHICLE, THE 'BRAKE SYSTEM FAILURE 62 MPH TOP SPEED', TRAILER BRAKE, SERVICE ESC, AND STEERING ASSIST INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. ALSO, WHILE THE CONTACT WAS TESTING THE BRAKES IN A PARKING LOT, THE BRAKE PEDAL BECAME SOFT AND FELT AS IF IT COULD EXTEND TO THE FLOORBOARD. THE CONTACT ALSO STATED THAT HE HAD TO APPLY EXCESSIVE FORCE TO THE BRAKE PEDAL TO STOP THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 750.
Mfg Campaign: 11222567
Recall Date: Jun 25, 2019
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL *THE CONTACT OWNS A 2019 GMC SIERRA 1500. WHEN THE CONTACT STARTED THE VEHICLE, THE 'BRAKE SYSTEM FAILURE 62 MPH TOP SPEED', TRAILER BRAKE, SERVICE ESC, AND STEERING ASSIST INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. ALSO, WHILE THE CONTACT WAS TESTING THE BRAKES IN A PARKING LOT, THE BRAKE PEDAL BECAME SOFT AND FELT AS IF IT COULD EXTEND TO THE FLOORBOARD. THE CONTACT ALSO STATED THAT HE HAD TO APPLY EXCESSIVE FORCE TO THE BRAKE PEDAL TO STOP THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 750.
Corrective Action:
TL *THE CONTACT OWNS A 2019 GMC SIERRA 1500. WHEN THE CONTACT STARTED THE VEHICLE, THE 'BRAKE SYSTEM FAILURE 62 MPH TOP SPEED', TRAILER BRAKE, SERVICE ESC, AND STEERING ASSIST INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. ALSO, WHILE THE CONTACT WAS TESTING THE BRAKES IN A PARKING LOT, THE BRAKE PEDAL BECAME SOFT AND FELT AS IF IT COULD EXTEND TO THE FLOORBOARD. THE CONTACT ALSO STATED THAT HE HAD TO APPLY EXCESSIVE FORCE TO THE BRAKE PEDAL TO STOP THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 750.
Additional Notes:
TL *THE CONTACT OWNS A 2019 GMC SIERRA 1500. WHEN THE CONTACT STARTED THE VEHICLE, THE 'BRAKE SYSTEM FAILURE 62 MPH TOP SPEED', TRAILER BRAKE, SERVICE ESC, AND STEERING ASSIST INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. ALSO, WHILE THE CONTACT WAS TESTING THE BRAKES IN A PARKING LOT, THE BRAKE PEDAL BECAME SOFT AND FELT AS IF IT COULD EXTEND TO THE FLOORBOARD. THE CONTACT ALSO STATED THAT HE HAD TO APPLY EXCESSIVE FORCE TO THE BRAKE PEDAL TO STOP THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 750.
Mfg Campaign: 11222567
Recall Date: Jun 25, 2019
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
PICKED UP MY 2019 SIERRA AT4. I DROVE IT OFF THE LOT, GOT ABOUT 3 MILES. STOPPED TO GET MYSELF A CUP OF COFFEE. GOT BACK INTO THE TRUCK, STARTED IT AND THE CHECK ENGINE LIGHT CAME ON, THE BRAKE SYSTEM FAILURE, THE ABS LIGHT, TRACTION CONTROL ETC. CALLED THE DEALER AND WAS TOLD TO BRING IT BACK. (MIND YOU, I'VE ONLY ACTUALLY OWNED THE 63K TRUCK FOR AN HOUR) I BRING THE TRUCK BACK, THEY TAKE IT IN FOR ABOUT 20 MINS AND THEN THE MECHANIC TAKES THE CAR FOR A TEST DRIVE. HE'S GONNA ABOUT 15 MINUTES OR SO, COMES BACK AND SAYS THE TRUCK IS GOOD. THEY FIXED A RECALL RECENTLY BUT NEVER "RESET THE COMPUTER" HE SAYS "YOU'RE GOOD TO GO" I DRIVE THE 30 MINUTES HOME, PULL UP TO THE HOUSE, TURN THE TRUCK OFF. GO INSIDE TO GET MY LITTLE ONES BECAUSE THEY WANT TO GO FOR A RIDE IN DADDY'S NEW TRUCK.. WE GO OUTSIDE, I START THE TRUCK, AND IT'S THE SAME THING THESE ARE THE CODES THAT CAME UP. IT HAS BEEN BACK TO THE DEALER 3 TIMES AND THEY HAVEM'T FOUND ANY ISSUE. THIS IS DANGEROUS AND SOMETHING NEEDS TO BE DONE. SERVICE ESC SERVICE TRAILER BRAKE BRAKE SYSTEM FAILURE - 62 MPH TOP SPEED STEERING ASSIST REDUCED DRIVE WITH CARE
Corrective Action:
PICKED UP MY 2019 SIERRA AT4. I DROVE IT OFF THE LOT, GOT ABOUT 3 MILES. STOPPED TO GET MYSELF A CUP OF COFFEE. GOT BACK INTO THE TRUCK, STARTED IT AND THE CHECK ENGINE LIGHT CAME ON, THE BRAKE SYSTEM FAILURE, THE ABS LIGHT, TRACTION CONTROL ETC. CALLED THE DEALER AND WAS TOLD TO BRING IT BACK. (MIND YOU, I'VE ONLY ACTUALLY OWNED THE 63K TRUCK FOR AN HOUR) I BRING THE TRUCK BACK, THEY TAKE IT IN FOR ABOUT 20 MINS AND THEN THE MECHANIC TAKES THE CAR FOR A TEST DRIVE. HE'S GONNA ABOUT 15 MINUTES OR SO, COMES BACK AND SAYS THE TRUCK IS GOOD. THEY FIXED A RECALL RECENTLY BUT NEVER "RESET THE COMPUTER" HE SAYS "YOU'RE GOOD TO GO" I DRIVE THE 30 MINUTES HOME, PULL UP TO THE HOUSE, TURN THE TRUCK OFF. GO INSIDE TO GET MY LITTLE ONES BECAUSE THEY WANT TO GO FOR A RIDE IN DADDY'S NEW TRUCK.. WE GO OUTSIDE, I START THE TRUCK, AND IT'S THE SAME THING THESE ARE THE CODES THAT CAME UP. IT HAS BEEN BACK TO THE DEALER 3 TIMES AND THEY HAVEM'T FOUND ANY ISSUE. THIS IS DANGEROUS AND SOMETHING NEEDS TO BE DONE. SERVICE ESC SERVICE TRAILER BRAKE BRAKE SYSTEM FAILURE - 62 MPH TOP SPEED STEERING ASSIST REDUCED DRIVE WITH CARE
Additional Notes:
PICKED UP MY 2019 SIERRA AT4. I DROVE IT OFF THE LOT, GOT ABOUT 3 MILES. STOPPED TO GET MYSELF A CUP OF COFFEE. GOT BACK INTO THE TRUCK, STARTED IT AND THE CHECK ENGINE LIGHT CAME ON, THE BRAKE SYSTEM FAILURE, THE ABS LIGHT, TRACTION CONTROL ETC. CALLED THE DEALER AND WAS TOLD TO BRING IT BACK. (MIND YOU, I'VE ONLY ACTUALLY OWNED THE 63K TRUCK FOR AN HOUR) I BRING THE TRUCK BACK, THEY TAKE IT IN FOR ABOUT 20 MINS AND THEN THE MECHANIC TAKES THE CAR FOR A TEST DRIVE. HE'S GONNA ABOUT 15 MINUTES OR SO, COMES BACK AND SAYS THE TRUCK IS GOOD. THEY FIXED A RECALL RECENTLY BUT NEVER "RESET THE COMPUTER" HE SAYS "YOU'RE GOOD TO GO" I DRIVE THE 30 MINUTES HOME, PULL UP TO THE HOUSE, TURN THE TRUCK OFF. GO INSIDE TO GET MY LITTLE ONES BECAUSE THEY WANT TO GO FOR A RIDE IN DADDY'S NEW TRUCK.. WE GO OUTSIDE, I START THE TRUCK, AND IT'S THE SAME THING THESE ARE THE CODES THAT CAME UP. IT HAS BEEN BACK TO THE DEALER 3 TIMES AND THEY HAVEM'T FOUND ANY ISSUE. THIS IS DANGEROUS AND SOMETHING NEEDS TO BE DONE. SERVICE ESC SERVICE TRAILER BRAKE BRAKE SYSTEM FAILURE - 62 MPH TOP SPEED STEERING ASSIST REDUCED DRIVE WITH CARE
Mfg Campaign: 11221288
Recall Date: Jun 19, 2019
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
PICKED UP MY 2019 SIERRA AT4. I DROVE IT OFF THE LOT, GOT ABOUT 3 MILES. STOPPED TO GET MYSELF A CUP OF COFFEE. GOT BACK INTO THE TRUCK, STARTED IT AND THE CHECK ENGINE LIGHT CAME ON, THE BRAKE SYSTEM FAILURE, THE ABS LIGHT, TRACTION CONTROL ETC. CALLED THE DEALER AND WAS TOLD TO BRING IT BACK. (MIND YOU, I'VE ONLY ACTUALLY OWNED THE 63K TRUCK FOR AN HOUR) I BRING THE TRUCK BACK, THEY TAKE IT IN FOR ABOUT 20 MINS AND THEN THE MECHANIC TAKES THE CAR FOR A TEST DRIVE. HE'S GONNA ABOUT 15 MINUTES OR SO, COMES BACK AND SAYS THE TRUCK IS GOOD. THEY FIXED A RECALL RECENTLY BUT NEVER "RESET THE COMPUTER" HE SAYS "YOU'RE GOOD TO GO" I DRIVE THE 30 MINUTES HOME, PULL UP TO THE HOUSE, TURN THE TRUCK OFF. GO INSIDE TO GET MY LITTLE ONES BECAUSE THEY WANT TO GO FOR A RIDE IN DADDY'S NEW TRUCK.. WE GO OUTSIDE, I START THE TRUCK, AND IT'S THE SAME THING THESE ARE THE CODES THAT CAME UP. IT HAS BEEN BACK TO THE DEALER 3 TIMES AND THEY HAVEM'T FOUND ANY ISSUE. THIS IS DANGEROUS AND SOMETHING NEEDS TO BE DONE. SERVICE ESC SERVICE TRAILER BRAKE BRAKE SYSTEM FAILURE - 62 MPH TOP SPEED STEERING ASSIST REDUCED DRIVE WITH CARE
Corrective Action:
PICKED UP MY 2019 SIERRA AT4. I DROVE IT OFF THE LOT, GOT ABOUT 3 MILES. STOPPED TO GET MYSELF A CUP OF COFFEE. GOT BACK INTO THE TRUCK, STARTED IT AND THE CHECK ENGINE LIGHT CAME ON, THE BRAKE SYSTEM FAILURE, THE ABS LIGHT, TRACTION CONTROL ETC. CALLED THE DEALER AND WAS TOLD TO BRING IT BACK. (MIND YOU, I'VE ONLY ACTUALLY OWNED THE 63K TRUCK FOR AN HOUR) I BRING THE TRUCK BACK, THEY TAKE IT IN FOR ABOUT 20 MINS AND THEN THE MECHANIC TAKES THE CAR FOR A TEST DRIVE. HE'S GONNA ABOUT 15 MINUTES OR SO, COMES BACK AND SAYS THE TRUCK IS GOOD. THEY FIXED A RECALL RECENTLY BUT NEVER "RESET THE COMPUTER" HE SAYS "YOU'RE GOOD TO GO" I DRIVE THE 30 MINUTES HOME, PULL UP TO THE HOUSE, TURN THE TRUCK OFF. GO INSIDE TO GET MY LITTLE ONES BECAUSE THEY WANT TO GO FOR A RIDE IN DADDY'S NEW TRUCK.. WE GO OUTSIDE, I START THE TRUCK, AND IT'S THE SAME THING THESE ARE THE CODES THAT CAME UP. IT HAS BEEN BACK TO THE DEALER 3 TIMES AND THEY HAVEM'T FOUND ANY ISSUE. THIS IS DANGEROUS AND SOMETHING NEEDS TO BE DONE. SERVICE ESC SERVICE TRAILER BRAKE BRAKE SYSTEM FAILURE - 62 MPH TOP SPEED STEERING ASSIST REDUCED DRIVE WITH CARE
Additional Notes:
PICKED UP MY 2019 SIERRA AT4. I DROVE IT OFF THE LOT, GOT ABOUT 3 MILES. STOPPED TO GET MYSELF A CUP OF COFFEE. GOT BACK INTO THE TRUCK, STARTED IT AND THE CHECK ENGINE LIGHT CAME ON, THE BRAKE SYSTEM FAILURE, THE ABS LIGHT, TRACTION CONTROL ETC. CALLED THE DEALER AND WAS TOLD TO BRING IT BACK. (MIND YOU, I'VE ONLY ACTUALLY OWNED THE 63K TRUCK FOR AN HOUR) I BRING THE TRUCK BACK, THEY TAKE IT IN FOR ABOUT 20 MINS AND THEN THE MECHANIC TAKES THE CAR FOR A TEST DRIVE. HE'S GONNA ABOUT 15 MINUTES OR SO, COMES BACK AND SAYS THE TRUCK IS GOOD. THEY FIXED A RECALL RECENTLY BUT NEVER "RESET THE COMPUTER" HE SAYS "YOU'RE GOOD TO GO" I DRIVE THE 30 MINUTES HOME, PULL UP TO THE HOUSE, TURN THE TRUCK OFF. GO INSIDE TO GET MY LITTLE ONES BECAUSE THEY WANT TO GO FOR A RIDE IN DADDY'S NEW TRUCK.. WE GO OUTSIDE, I START THE TRUCK, AND IT'S THE SAME THING THESE ARE THE CODES THAT CAME UP. IT HAS BEEN BACK TO THE DEALER 3 TIMES AND THEY HAVEM'T FOUND ANY ISSUE. THIS IS DANGEROUS AND SOMETHING NEEDS TO BE DONE. SERVICE ESC SERVICE TRAILER BRAKE BRAKE SYSTEM FAILURE - 62 MPH TOP SPEED STEERING ASSIST REDUCED DRIVE WITH CARE
Mfg Campaign: 11221288
Recall Date: Jun 19, 2019
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
ON 5/28/19 I FILLED MY 2019 GMC SIERRA DENALI AT THE LOCAL GAS STATION. AS USUAL I TURNED THE VEHICLE OFF. AFTER FUELING, I STARTED THE VEHICLE AND BEGAN PULLING OUT OF GAS STATION. UPON EXITING I LOST ALL BRAKING POWER AND THE PEDAL WENT TO THE FLOOR. I WAS GOING APPROX. 5 MPH. I PULLED OVER AND HAD TO STEP ON THE BRAKE PEDAL UNTIL IT WAS ON THE FLOOR WITH EXTREME FORCE. THE CHECK ENGINE LIGHT ALSO APPEARED ON THE DASHBOARD. AT APPROX. 4:41PM I RECIEVED AN ONSTAR EMAIL WITH AN ANTILOCK BRAKE PROBLEM. EMAIL SUGGESTED I TAKE THE VEHICLE FOR SERVICE WITHIN 7 DAYS. I HAD GMC ROADSIDE TOW THE TRUCK FROM MY HOME TO THE NEAREST DEALER(STATEN ISLAND BUICK GMC) I LEASED THE VEHICLE FROM COLEMAN BUICK GMC AND WHEN I CONTACTED THEM I WAS TOLD THEY COULDN'T HELP AND THE DEALER THE TRUCK WAS TOWED TO IS STILL GM. I ALSO CONTACTED GM CUSTOMER SERVICE. RECEIVED A CASE # AND WAITING TO BE CONTACTED. AS PER COLEMAN THE VEHICLE HAS RECALLS FOR A TRAILER BRAKE MODULE AND PARK ASSIST. AS PER SI BUICK GMC THEY COULD NOT FIND ANY COMPUTER CODES. THE HYDRAULIC TEST SHOWED NO ISSUES. THEY CLAIM TO HAVE UPGRADED THE COMPUTER AND THE TRUCK WAS SAFE TO DRIVE AS OF 5/30. THEY WANT TO TEST DRIVE AGAIN ON 5/31 AND I ASSUME I'LL BE ASKED TO PICK UP MY TRUCK. I FIND THIS TO BE UNACCEPTABLE AND A MAJOR SAFETY ISSUE. THANKFULLY I WAS GOING 5MPH WHEN I LOST FULL BRAKING. I WAS TOLD IF THE ISSUE HAPPENS AGAIN TO BRING THE TRUCK BACK IN FOR DIAGNOSTICS AND REPAIR AS NEEDED. THIS SAFETY ISSUE CAN POTENTIALLY CAUSE PHYSICAL INJURY AND OR PROVE TO BE FATAL. DEPENDING ON TECHNOLOGY TO DETERMINE BRAKING CAPACITY IS ABSURD. 2019 GMC SIERRA ALSO HAVE ELECTRICAL PROBLEMS DULY NOTED BY CUSTOMERS. FORUMS ALSO MARK THE SAME BRAKING PROBLEMS HAVE OCCURRED WITH OTHER OWNERS IN DIFFERENT STATES. A RECALL SHOULD BE ISSUED FOR THE SAFETY OF DRIVERS, PASSENGERS AND PEDESTRIANS! LIVES ARE AT RISK AND A RECALL IS NEEDED!
Corrective Action:
ON 5/28/19 I FILLED MY 2019 GMC SIERRA DENALI AT THE LOCAL GAS STATION. AS USUAL I TURNED THE VEHICLE OFF. AFTER FUELING, I STARTED THE VEHICLE AND BEGAN PULLING OUT OF GAS STATION. UPON EXITING I LOST ALL BRAKING POWER AND THE PEDAL WENT TO THE FLOOR. I WAS GOING APPROX. 5 MPH. I PULLED OVER AND HAD TO STEP ON THE BRAKE PEDAL UNTIL IT WAS ON THE FLOOR WITH EXTREME FORCE. THE CHECK ENGINE LIGHT ALSO APPEARED ON THE DASHBOARD. AT APPROX. 4:41PM I RECIEVED AN ONSTAR EMAIL WITH AN ANTILOCK BRAKE PROBLEM. EMAIL SUGGESTED I TAKE THE VEHICLE FOR SERVICE WITHIN 7 DAYS. I HAD GMC ROADSIDE TOW THE TRUCK FROM MY HOME TO THE NEAREST DEALER(STATEN ISLAND BUICK GMC) I LEASED THE VEHICLE FROM COLEMAN BUICK GMC AND WHEN I CONTACTED THEM I WAS TOLD THEY COULDN'T HELP AND THE DEALER THE TRUCK WAS TOWED TO IS STILL GM. I ALSO CONTACTED GM CUSTOMER SERVICE. RECEIVED A CASE # AND WAITING TO BE CONTACTED. AS PER COLEMAN THE VEHICLE HAS RECALLS FOR A TRAILER BRAKE MODULE AND PARK ASSIST. AS PER SI BUICK GMC THEY COULD NOT FIND ANY COMPUTER CODES. THE HYDRAULIC TEST SHOWED NO ISSUES. THEY CLAIM TO HAVE UPGRADED THE COMPUTER AND THE TRUCK WAS SAFE TO DRIVE AS OF 5/30. THEY WANT TO TEST DRIVE AGAIN ON 5/31 AND I ASSUME I'LL BE ASKED TO PICK UP MY TRUCK. I FIND THIS TO BE UNACCEPTABLE AND A MAJOR SAFETY ISSUE. THANKFULLY I WAS GOING 5MPH WHEN I LOST FULL BRAKING. I WAS TOLD IF THE ISSUE HAPPENS AGAIN TO BRING THE TRUCK BACK IN FOR DIAGNOSTICS AND REPAIR AS NEEDED. THIS SAFETY ISSUE CAN POTENTIALLY CAUSE PHYSICAL INJURY AND OR PROVE TO BE FATAL. DEPENDING ON TECHNOLOGY TO DETERMINE BRAKING CAPACITY IS ABSURD. 2019 GMC SIERRA ALSO HAVE ELECTRICAL PROBLEMS DULY NOTED BY CUSTOMERS. FORUMS ALSO MARK THE SAME BRAKING PROBLEMS HAVE OCCURRED WITH OTHER OWNERS IN DIFFERENT STATES. A RECALL SHOULD BE ISSUED FOR THE SAFETY OF DRIVERS, PASSENGERS AND PEDESTRIANS! LIVES ARE AT RISK AND A RECALL IS NEEDED!
Additional Notes:
ON 5/28/19 I FILLED MY 2019 GMC SIERRA DENALI AT THE LOCAL GAS STATION. AS USUAL I TURNED THE VEHICLE OFF. AFTER FUELING, I STARTED THE VEHICLE AND BEGAN PULLING OUT OF GAS STATION. UPON EXITING I LOST ALL BRAKING POWER AND THE PEDAL WENT TO THE FLOOR. I WAS GOING APPROX. 5 MPH. I PULLED OVER AND HAD TO STEP ON THE BRAKE PEDAL UNTIL IT WAS ON THE FLOOR WITH EXTREME FORCE. THE CHECK ENGINE LIGHT ALSO APPEARED ON THE DASHBOARD. AT APPROX. 4:41PM I RECIEVED AN ONSTAR EMAIL WITH AN ANTILOCK BRAKE PROBLEM. EMAIL SUGGESTED I TAKE THE VEHICLE FOR SERVICE WITHIN 7 DAYS. I HAD GMC ROADSIDE TOW THE TRUCK FROM MY HOME TO THE NEAREST DEALER(STATEN ISLAND BUICK GMC) I LEASED THE VEHICLE FROM COLEMAN BUICK GMC AND WHEN I CONTACTED THEM I WAS TOLD THEY COULDN'T HELP AND THE DEALER THE TRUCK WAS TOWED TO IS STILL GM. I ALSO CONTACTED GM CUSTOMER SERVICE. RECEIVED A CASE # AND WAITING TO BE CONTACTED. AS PER COLEMAN THE VEHICLE HAS RECALLS FOR A TRAILER BRAKE MODULE AND PARK ASSIST. AS PER SI BUICK GMC THEY COULD NOT FIND ANY COMPUTER CODES. THE HYDRAULIC TEST SHOWED NO ISSUES. THEY CLAIM TO HAVE UPGRADED THE COMPUTER AND THE TRUCK WAS SAFE TO DRIVE AS OF 5/30. THEY WANT TO TEST DRIVE AGAIN ON 5/31 AND I ASSUME I'LL BE ASKED TO PICK UP MY TRUCK. I FIND THIS TO BE UNACCEPTABLE AND A MAJOR SAFETY ISSUE. THANKFULLY I WAS GOING 5MPH WHEN I LOST FULL BRAKING. I WAS TOLD IF THE ISSUE HAPPENS AGAIN TO BRING THE TRUCK BACK IN FOR DIAGNOSTICS AND REPAIR AS NEEDED. THIS SAFETY ISSUE CAN POTENTIALLY CAUSE PHYSICAL INJURY AND OR PROVE TO BE FATAL. DEPENDING ON TECHNOLOGY TO DETERMINE BRAKING CAPACITY IS ABSURD. 2019 GMC SIERRA ALSO HAVE ELECTRICAL PROBLEMS DULY NOTED BY CUSTOMERS. FORUMS ALSO MARK THE SAME BRAKING PROBLEMS HAVE OCCURRED WITH OTHER OWNERS IN DIFFERENT STATES. A RECALL SHOULD BE ISSUED FOR THE SAFETY OF DRIVERS, PASSENGERS AND PEDESTRIANS! LIVES ARE AT RISK AND A RECALL IS NEEDED!
Mfg Campaign: 11216989
Recall Date: May 30, 2019
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