Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2020 Chevrolet Suburban, Tahoe, and GMC Yukon, and 2014-2018 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles equipped with a 5.3-liter engine, a 3.08-ratio rear axle and four-wheel drive. If a wheel-speed sensor fails, while the vehicle is traveling between 41 and 60 mph in four-wheel or automatic mode, the Electronic-Brake Control Module (EBCM) software may activate the driveline-protection system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192261050
Recall Date: Oct 24, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2017 Cadillac Escalade, 2014-2018 Chevrolet Silverado, GMC Sierra, 2015-2018 Chevrolet Suburban, Tahoe, GMC Yukon vehicles. The amount of vacuum created by the vacuum pump may decrease over time.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192268490
Recall Date: Sep 6, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2017 Chevrolet Silverado 1500, and GMC Sierra 1500 trucks. The owner's manual for the affected vehicles may be missing instructions on how to use the tether anchorage and child restraint anchorage systems. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 225, "Child Restraint Anchorage Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17307
Recall Date: Aug 3, 2017
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2014-2016 Buick Lacrosse and Chevrolet Spark EV, Caprice PPV and SS vehicles, 2014-2017 Buick Encore and Chevrolet Corvette, Silverado 1500 and GMC Sierra 1500 vehicles, 2015-2016 Cadillac Escalade and Escalade ESV, Chevrolet Tahoe, Trax, Suburban and Silverado 2500 and 3500 and GMC Yukon and Yukon XL vehicles, and 2015-2017 GMC Sierra HD 2500 and 3500 vehicles. While being previously remedied for recall 16V-651, the affected vehicles may not have received the complete software update necessary to remedy the recall condition. Without the update, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17287
Recall Date: Jul 10, 2017
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Police Pursuit Vehicle, GMC Sierra 1500, Buick Encore, and 2014-2016 Buick Lacrosse, Chevrolet Spark EV and SS vehicles. In the affected vehicles, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16007
Recall Date: Sep 8, 2016
Consumer Complaints
427 ComplaintsGeneral Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Transmission shifts extremely hard in low speed. transmission temperature sensor is bad causing warning light to be on. Brakes fade at low speed causing abs system to growl.
Corrective Action:
Transmission shifts extremely hard in low speed. transmission temperature sensor is bad causing warning light to be on. Brakes fade at low speed causing abs system to growl.
Additional Notes:
Transmission shifts extremely hard in low speed. transmission temperature sensor is bad causing warning light to be on. Brakes fade at low speed causing abs system to growl.
Mfg Campaign: 11441663
Recall Date: Nov 25, 2021
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I'm having issues with my transmission/torque converter on my 2017 GMC Sierra SLT 6.2L which cause a heavy shutter and/or shake while driving. I have scheduled a follow up appointment for 11/22/21 after my vehicle was just in on 11/15/21. I currently have less than 57,000 miles on this vehicle. These issues create abnormal vibrations and shuttering under normal driving conditions which can adversely affect control of the vehicle. Furthermore, these issues affect acceleration and deceleration.
Corrective Action:
I'm having issues with my transmission/torque converter on my 2017 GMC Sierra SLT 6.2L which cause a heavy shutter and/or shake while driving. I have scheduled a follow up appointment for 11/22/21 after my vehicle was just in on 11/15/21. I currently have less than 57,000 miles on this vehicle. These issues create abnormal vibrations and shuttering under normal driving conditions which can adversely affect control of the vehicle. Furthermore, these issues affect acceleration and deceleration.
Additional Notes:
I'm having issues with my transmission/torque converter on my 2017 GMC Sierra SLT 6.2L which cause a heavy shutter and/or shake while driving. I have scheduled a follow up appointment for 11/22/21 after my vehicle was just in on 11/15/21. I currently have less than 57,000 miles on this vehicle. These issues create abnormal vibrations and shuttering under normal driving conditions which can adversely affect control of the vehicle. Furthermore, these issues affect acceleration and deceleration.
Mfg Campaign: 11440889
Recall Date: Nov 18, 2021
General Motors, Llc
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2017 GMC Sierra 1500. The contact stated while driving at slow speeds or parking the vehicle while depressing the brake pedal, he heard an abnormal noise and the vehicle failed to stop completely. The contact stated that the service brakes warning light was illuminated. The contact stated that he continued to experience failure. The vehicle was not diagnosed or repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 19V645000 (Service Brakes, Hydraulic) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 75,000.
Corrective Action:
The contact owns a 2017 GMC Sierra 1500. The contact stated while driving at slow speeds or parking the vehicle while depressing the brake pedal, he heard an abnormal noise and the vehicle failed to stop completely. The contact stated that the service brakes warning light was illuminated. The contact stated that he continued to experience failure. The vehicle was not diagnosed or repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 19V645000 (Service Brakes, Hydraulic) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 75,000.
Additional Notes:
The contact owns a 2017 GMC Sierra 1500. The contact stated while driving at slow speeds or parking the vehicle while depressing the brake pedal, he heard an abnormal noise and the vehicle failed to stop completely. The contact stated that the service brakes warning light was illuminated. The contact stated that he continued to experience failure. The vehicle was not diagnosed or repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 19V645000 (Service Brakes, Hydraulic) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 75,000.
Mfg Campaign: 11440446
Recall Date: Nov 15, 2021
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
LOST OF ACCELERATION AT A SET SPEED THE THROTAL STOPPED TO INCREASE THE SPEED AND JUST FLOOPED TO FLOOR. WHEN THE SPEED SLOWED TO A SET POINT, ACCELERATION CONTROL RETURNED. WHEN IT HIT THE HIGH SETTING IT AGAIN LOST CONTROL TO INCREASE SPEED. THIS HAPPENED EVERY TIME I REACHED THE DROP OFF SPEED. WHY DOSE THIS HAPPEN??? ONE TIME I WAS ON A HIGHWAY PASSING TWO TRUCKS ON A UPGRADE WHEN THIS HAPPENED THE #2 TRUCK WENT TO PASS #1, THE #2 TRUCK WAS ON MY REAR THANK GOD ACCELERATION RETURNED. I REPORTED THIS OCCURANCE TO MANUFACTURE & TO "NHTSA" OVER A YEAR AGO. I GOT "NO" ANSWERS OR RESPONCE FROM ANYONE!!!
Corrective Action:
LOST OF ACCELERATION AT A SET SPEED THE THROTAL STOPPED TO INCREASE THE SPEED AND JUST FLOOPED TO FLOOR. WHEN THE SPEED SLOWED TO A SET POINT, ACCELERATION CONTROL RETURNED. WHEN IT HIT THE HIGH SETTING IT AGAIN LOST CONTROL TO INCREASE SPEED. THIS HAPPENED EVERY TIME I REACHED THE DROP OFF SPEED. WHY DOSE THIS HAPPEN??? ONE TIME I WAS ON A HIGHWAY PASSING TWO TRUCKS ON A UPGRADE WHEN THIS HAPPENED THE #2 TRUCK WENT TO PASS #1, THE #2 TRUCK WAS ON MY REAR THANK GOD ACCELERATION RETURNED. I REPORTED THIS OCCURANCE TO MANUFACTURE & TO "NHTSA" OVER A YEAR AGO. I GOT "NO" ANSWERS OR RESPONCE FROM ANYONE!!!
Additional Notes:
LOST OF ACCELERATION AT A SET SPEED THE THROTAL STOPPED TO INCREASE THE SPEED AND JUST FLOOPED TO FLOOR. WHEN THE SPEED SLOWED TO A SET POINT, ACCELERATION CONTROL RETURNED. WHEN IT HIT THE HIGH SETTING IT AGAIN LOST CONTROL TO INCREASE SPEED. THIS HAPPENED EVERY TIME I REACHED THE DROP OFF SPEED. WHY DOSE THIS HAPPEN??? ONE TIME I WAS ON A HIGHWAY PASSING TWO TRUCKS ON A UPGRADE WHEN THIS HAPPENED THE #2 TRUCK WENT TO PASS #1, THE #2 TRUCK WAS ON MY REAR THANK GOD ACCELERATION RETURNED. I REPORTED THIS OCCURANCE TO MANUFACTURE & TO "NHTSA" OVER A YEAR AGO. I GOT "NO" ANSWERS OR RESPONCE FROM ANYONE!!!
Mfg Campaign: 11439575
Recall Date: Nov 6, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
LOST OF ACCELERATION AT A SET SPEED THE THROTAL STOPPED TO INCREASE THE SPEED AND JUST FLOOPED TO FLOOR. WHEN THE SPEED SLOWED TO A SET POINT, ACCELERATION CONTROL RETURNED. WHEN IT HIT THE HIGH SETTING IT AGAIN LOST CONTROL TO INCREASE SPEED. THIS HAPPENED EVERY TIME I REACHED THE DROP OFF SPEED. WHY DOSE THIS HAPPEN??? ONE TIME I WAS ON A HIGHWAY PASSING TWO TRUCKS ON A UPGRADE WHEN THIS HAPPENED THE #2 TRUCK WENT TO PASS #1, THE #2 TRUCK WAS ON MY REAR THANK GOD ACCELERATION RETURNED. I REPORTED THIS OCCURANCE TO MANUFACTURE & TO "NHTSA" OVER A YEAR AGO. I GOT "NO" ANSWERS OR RESPONCE FROM ANYONE!!!
Corrective Action:
LOST OF ACCELERATION AT A SET SPEED THE THROTAL STOPPED TO INCREASE THE SPEED AND JUST FLOOPED TO FLOOR. WHEN THE SPEED SLOWED TO A SET POINT, ACCELERATION CONTROL RETURNED. WHEN IT HIT THE HIGH SETTING IT AGAIN LOST CONTROL TO INCREASE SPEED. THIS HAPPENED EVERY TIME I REACHED THE DROP OFF SPEED. WHY DOSE THIS HAPPEN??? ONE TIME I WAS ON A HIGHWAY PASSING TWO TRUCKS ON A UPGRADE WHEN THIS HAPPENED THE #2 TRUCK WENT TO PASS #1, THE #2 TRUCK WAS ON MY REAR THANK GOD ACCELERATION RETURNED. I REPORTED THIS OCCURANCE TO MANUFACTURE & TO "NHTSA" OVER A YEAR AGO. I GOT "NO" ANSWERS OR RESPONCE FROM ANYONE!!!
Additional Notes:
LOST OF ACCELERATION AT A SET SPEED THE THROTAL STOPPED TO INCREASE THE SPEED AND JUST FLOOPED TO FLOOR. WHEN THE SPEED SLOWED TO A SET POINT, ACCELERATION CONTROL RETURNED. WHEN IT HIT THE HIGH SETTING IT AGAIN LOST CONTROL TO INCREASE SPEED. THIS HAPPENED EVERY TIME I REACHED THE DROP OFF SPEED. WHY DOSE THIS HAPPEN??? ONE TIME I WAS ON A HIGHWAY PASSING TWO TRUCKS ON A UPGRADE WHEN THIS HAPPENED THE #2 TRUCK WENT TO PASS #1, THE #2 TRUCK WAS ON MY REAR THANK GOD ACCELERATION RETURNED. I REPORTED THIS OCCURANCE TO MANUFACTURE & TO "NHTSA" OVER A YEAR AGO. I GOT "NO" ANSWERS OR RESPONCE FROM ANYONE!!!
Mfg Campaign: 11439575
Recall Date: Nov 6, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Randomly all electronics shut down engine stalls and lane assists wont let me turn wheel while driving in road. Normally at slow speeds. Get random warning lights that go away after seconds. When I activate a window switch all the electronics turn off and on. This happens randomly. No codes have been left to pull up when trying to solve issue. Twice with children in the car in traffic that we have almost got in a wreck due to these random issues.
Corrective Action:
Randomly all electronics shut down engine stalls and lane assists wont let me turn wheel while driving in road. Normally at slow speeds. Get random warning lights that go away after seconds. When I activate a window switch all the electronics turn off and on. This happens randomly. No codes have been left to pull up when trying to solve issue. Twice with children in the car in traffic that we have almost got in a wreck due to these random issues.
Additional Notes:
Randomly all electronics shut down engine stalls and lane assists wont let me turn wheel while driving in road. Normally at slow speeds. Get random warning lights that go away after seconds. When I activate a window switch all the electronics turn off and on. This happens randomly. No codes have been left to pull up when trying to solve issue. Twice with children in the car in traffic that we have almost got in a wreck due to these random issues.
Mfg Campaign: 11439323
Recall Date: Nov 4, 2021
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
Randomly all electronics shut down engine stalls and lane assists wont let me turn wheel while driving in road. Normally at slow speeds. Get random warning lights that go away after seconds. When I activate a window switch all the electronics turn off and on. This happens randomly. No codes have been left to pull up when trying to solve issue. Twice with children in the car in traffic that we have almost got in a wreck due to these random issues.
Corrective Action:
Randomly all electronics shut down engine stalls and lane assists wont let me turn wheel while driving in road. Normally at slow speeds. Get random warning lights that go away after seconds. When I activate a window switch all the electronics turn off and on. This happens randomly. No codes have been left to pull up when trying to solve issue. Twice with children in the car in traffic that we have almost got in a wreck due to these random issues.
Additional Notes:
Randomly all electronics shut down engine stalls and lane assists wont let me turn wheel while driving in road. Normally at slow speeds. Get random warning lights that go away after seconds. When I activate a window switch all the electronics turn off and on. This happens randomly. No codes have been left to pull up when trying to solve issue. Twice with children in the car in traffic that we have almost got in a wreck due to these random issues.
Mfg Campaign: 11439323
Recall Date: Nov 4, 2021
General Motors, Llc
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
Randomly all electronics shut down engine stalls and lane assists wont let me turn wheel while driving in road. Normally at slow speeds. Get random warning lights that go away after seconds. When I activate a window switch all the electronics turn off and on. This happens randomly. No codes have been left to pull up when trying to solve issue. Twice with children in the car in traffic that we have almost got in a wreck due to these random issues.
Corrective Action:
Randomly all electronics shut down engine stalls and lane assists wont let me turn wheel while driving in road. Normally at slow speeds. Get random warning lights that go away after seconds. When I activate a window switch all the electronics turn off and on. This happens randomly. No codes have been left to pull up when trying to solve issue. Twice with children in the car in traffic that we have almost got in a wreck due to these random issues.
Additional Notes:
Randomly all electronics shut down engine stalls and lane assists wont let me turn wheel while driving in road. Normally at slow speeds. Get random warning lights that go away after seconds. When I activate a window switch all the electronics turn off and on. This happens randomly. No codes have been left to pull up when trying to solve issue. Twice with children in the car in traffic that we have almost got in a wreck due to these random issues.
Mfg Campaign: 11439323
Recall Date: Nov 4, 2021
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
My brake pedal randomly gets extremely hard, causing my truck to not be able to stop as it should. This almost caused me to read end the vehicle in front putting everyone in danger. There are no warning lights on. There is a recall for this issue that my model year falls under however my vin says no open recalls. It’s a booster vacuum seal problem with the breaks. Very frustrating that my truck is experiencing this recall issue but is not included. This causes a huge safety issue.
Corrective Action:
My brake pedal randomly gets extremely hard, causing my truck to not be able to stop as it should. This almost caused me to read end the vehicle in front putting everyone in danger. There are no warning lights on. There is a recall for this issue that my model year falls under however my vin says no open recalls. It’s a booster vacuum seal problem with the breaks. Very frustrating that my truck is experiencing this recall issue but is not included. This causes a huge safety issue.
Additional Notes:
My brake pedal randomly gets extremely hard, causing my truck to not be able to stop as it should. This almost caused me to read end the vehicle in front putting everyone in danger. There are no warning lights on. There is a recall for this issue that my model year falls under however my vin says no open recalls. It’s a booster vacuum seal problem with the breaks. Very frustrating that my truck is experiencing this recall issue but is not included. This causes a huge safety issue.
Mfg Campaign: 11439361
Recall Date: Nov 4, 2021
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was backing my boat into the water at a boat ramp and my brakes got very hard to push when I was backing into the water. I had to stand on the brakes to get it to stop, if my wife had been backing the truck in, it would have been in the lake. I see that there are no recalls on this vehicle. I bought it about four months ago and don't know the history of any recalls that have been done. I also had the transmission problem with the shimmy, and per the GM dealer flushed the fluid and the shimmy has all but disappeared. I am glad, because when I ask if it didn't repair it would the transmission be covered under warranty, he said no because of the mileage. These reasons are probably why the guy traded it in in the first place.
Corrective Action:
I was backing my boat into the water at a boat ramp and my brakes got very hard to push when I was backing into the water. I had to stand on the brakes to get it to stop, if my wife had been backing the truck in, it would have been in the lake. I see that there are no recalls on this vehicle. I bought it about four months ago and don't know the history of any recalls that have been done. I also had the transmission problem with the shimmy, and per the GM dealer flushed the fluid and the shimmy has all but disappeared. I am glad, because when I ask if it didn't repair it would the transmission be covered under warranty, he said no because of the mileage. These reasons are probably why the guy traded it in in the first place.
Additional Notes:
I was backing my boat into the water at a boat ramp and my brakes got very hard to push when I was backing into the water. I had to stand on the brakes to get it to stop, if my wife had been backing the truck in, it would have been in the lake. I see that there are no recalls on this vehicle. I bought it about four months ago and don't know the history of any recalls that have been done. I also had the transmission problem with the shimmy, and per the GM dealer flushed the fluid and the shimmy has all but disappeared. I am glad, because when I ask if it didn't repair it would the transmission be covered under warranty, he said no because of the mileage. These reasons are probably why the guy traded it in in the first place.
Mfg Campaign: 11436348
Recall Date: Oct 11, 2021
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I have had ongoing issues with my 2017 GMC Sierra Denali Truck's performance since it was purchased in May of 2017 of which I have all the service records to show. In mid-June 2021, the check engine light appeared on the dashboard and I immediately contacted the service department at the GMC dealership in Fremont to schedule an appointment. On 6/18, I dropped the vehicle off for the scheduled appointment. After picking the vehicle up, I immediately noticed that it was shuddering and vibrating upon acceleration of 30-40, 40-50, 50-60 & 75-85 miles per hour. The issue persisted and I returned the vehicle to the dealership on 7/1. After several attempts during the month of July 2021 by the dealership to fix the issue and it not being resolved, I finally contacted GMC Corporate to discuss the problems and options. I was assigned a case number and to customer service assistant Farris. Unfortunately, GMC customer assistance was not very helpful with my claim and was not responsive. At one point, I asked to be referred to a supervisor but was never given that opportunity. Finally, on 8/26, I was advised that based on GMC's evaluation and review of my case, the vehicle would not be replaced or repurchased based on the history of the vehicle repairs. He did not explain to me in detail the basis of this decision. He stated that my options were to take the vehicle back to the Fremont dealership or take it to another a dealership (where I may be charged). I decided to take the vehicle to another dealership which was GMC, Modesto. The appointment was scheduled on 9/14 and the vehicle was returned to me on 9/15 after they could not diagnose or repair the vehicle. The service adviser explained that I would have to return to the dealership in Fremont. On 9/17, the vehicle was towed to that dealership. On 9/23 at 4:55 pm, service manager Dave called stating "two fuel injectors they put in previously were replaced again and wanted permission for the shop foreman to drive it home."
Corrective Action:
I have had ongoing issues with my 2017 GMC Sierra Denali Truck's performance since it was purchased in May of 2017 of which I have all the service records to show. In mid-June 2021, the check engine light appeared on the dashboard and I immediately contacted the service department at the GMC dealership in Fremont to schedule an appointment. On 6/18, I dropped the vehicle off for the scheduled appointment. After picking the vehicle up, I immediately noticed that it was shuddering and vibrating upon acceleration of 30-40, 40-50, 50-60 & 75-85 miles per hour. The issue persisted and I returned the vehicle to the dealership on 7/1. After several attempts during the month of July 2021 by the dealership to fix the issue and it not being resolved, I finally contacted GMC Corporate to discuss the problems and options. I was assigned a case number and to customer service assistant Farris. Unfortunately, GMC customer assistance was not very helpful with my claim and was not responsive. At one point, I asked to be referred to a supervisor but was never given that opportunity. Finally, on 8/26, I was advised that based on GMC's evaluation and review of my case, the vehicle would not be replaced or repurchased based on the history of the vehicle repairs. He did not explain to me in detail the basis of this decision. He stated that my options were to take the vehicle back to the Fremont dealership or take it to another a dealership (where I may be charged). I decided to take the vehicle to another dealership which was GMC, Modesto. The appointment was scheduled on 9/14 and the vehicle was returned to me on 9/15 after they could not diagnose or repair the vehicle. The service adviser explained that I would have to return to the dealership in Fremont. On 9/17, the vehicle was towed to that dealership. On 9/23 at 4:55 pm, service manager Dave called stating "two fuel injectors they put in previously were replaced again and wanted permission for the shop foreman to drive it home."
Additional Notes:
I have had ongoing issues with my 2017 GMC Sierra Denali Truck's performance since it was purchased in May of 2017 of which I have all the service records to show. In mid-June 2021, the check engine light appeared on the dashboard and I immediately contacted the service department at the GMC dealership in Fremont to schedule an appointment. On 6/18, I dropped the vehicle off for the scheduled appointment. After picking the vehicle up, I immediately noticed that it was shuddering and vibrating upon acceleration of 30-40, 40-50, 50-60 & 75-85 miles per hour. The issue persisted and I returned the vehicle to the dealership on 7/1. After several attempts during the month of July 2021 by the dealership to fix the issue and it not being resolved, I finally contacted GMC Corporate to discuss the problems and options. I was assigned a case number and to customer service assistant Farris. Unfortunately, GMC customer assistance was not very helpful with my claim and was not responsive. At one point, I asked to be referred to a supervisor but was never given that opportunity. Finally, on 8/26, I was advised that based on GMC's evaluation and review of my case, the vehicle would not be replaced or repurchased based on the history of the vehicle repairs. He did not explain to me in detail the basis of this decision. He stated that my options were to take the vehicle back to the Fremont dealership or take it to another a dealership (where I may be charged). I decided to take the vehicle to another dealership which was GMC, Modesto. The appointment was scheduled on 9/14 and the vehicle was returned to me on 9/15 after they could not diagnose or repair the vehicle. The service adviser explained that I would have to return to the dealership in Fremont. On 9/17, the vehicle was towed to that dealership. On 9/23 at 4:55 pm, service manager Dave called stating "two fuel injectors they put in previously were replaced again and wanted permission for the shop foreman to drive it home."
Mfg Campaign: 11434286
Recall Date: Sep 24, 2021
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Within a couple of days after purchasing the vehicle new I noticed a vibration or shudder when the transmission shifted. Also, the truck would slam into gear almost like being hit in the back end, and on a few occasions while driving on the highway the truck would just downshift by itself thereby causing the engine RPM's to rev above 5,000. It has been to the dealer four times, transmission has been re-calibrated, the new and improved fluid flush and these problems still exist. The truck has just under 60K miles and has started downshifting on a regular basis causing the engine to rev. How long is that going to last before the engine blows or causes permanent damage?
Corrective Action:
Within a couple of days after purchasing the vehicle new I noticed a vibration or shudder when the transmission shifted. Also, the truck would slam into gear almost like being hit in the back end, and on a few occasions while driving on the highway the truck would just downshift by itself thereby causing the engine RPM's to rev above 5,000. It has been to the dealer four times, transmission has been re-calibrated, the new and improved fluid flush and these problems still exist. The truck has just under 60K miles and has started downshifting on a regular basis causing the engine to rev. How long is that going to last before the engine blows or causes permanent damage?
Additional Notes:
Within a couple of days after purchasing the vehicle new I noticed a vibration or shudder when the transmission shifted. Also, the truck would slam into gear almost like being hit in the back end, and on a few occasions while driving on the highway the truck would just downshift by itself thereby causing the engine RPM's to rev above 5,000. It has been to the dealer four times, transmission has been re-calibrated, the new and improved fluid flush and these problems still exist. The truck has just under 60K miles and has started downshifting on a regular basis causing the engine to rev. How long is that going to last before the engine blows or causes permanent damage?
Mfg Campaign: 11431359
Recall Date: Sep 1, 2021
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
GM has known issues, which I'm sure the NHTSA is aware of. This involves transmission in 2015-2019 model trucks, both GMC and Chevrolet, among other GM vehicles. In my research there have been no less than 13 TSB's issues by GM trying to rectify these issues. The latest TSB states that a new blend of transmission fluid is the fix. In my instance the transmission started shifting hard with less than 30K miles. Took to dealership and they reprogrammed the transmission control module. Fixed the issue for a while but then started back after about 10K miles. In Feb. 2020 with 60K miles a transmission temperature sensor failed on the transmission. I took it in to replace sensor and as a result they had to change the fluid at which time they told me they replaced it with the new recommended fluid. Now at 94K miles it has started producing the hard shuddering at certain speeds. This is the main problem the fluid change is supposed to fix. Well guess what. It does fix it. I'm now scheduled to take it back in on Monday 8-9-21 to have the torque converter replaced. The company I work for has about 12 of these model GMC trucks and 7 of them have had to go back in to fix this same issue. Some of them multiple times. I'm out of warranty and these repairs are not cheap. The biggest safety issue is the tranny could fail at any point going down the road and leave me with no drivetrain and potentially get hit. In my 40 years of driving and owning 20 vehicles between me, my wife and 3 kids I have never had a tranny fail. This is the first and GM has know about this issue for years. They need to be made to fix these issues and replace all transmission that are having issues and repay me the money I've already paid and the money I'll have to pay next week. This is ridiculous that NHTSA has not gotten involved enough to force GM to correct this. You need to force the hand of GM to make this right. You know of the problems, now get it fixed!!!!!!!!!!!!!!!!!!!!!!!!!
Corrective Action:
GM has known issues, which I'm sure the NHTSA is aware of. This involves transmission in 2015-2019 model trucks, both GMC and Chevrolet, among other GM vehicles. In my research there have been no less than 13 TSB's issues by GM trying to rectify these issues. The latest TSB states that a new blend of transmission fluid is the fix. In my instance the transmission started shifting hard with less than 30K miles. Took to dealership and they reprogrammed the transmission control module. Fixed the issue for a while but then started back after about 10K miles. In Feb. 2020 with 60K miles a transmission temperature sensor failed on the transmission. I took it in to replace sensor and as a result they had to change the fluid at which time they told me they replaced it with the new recommended fluid. Now at 94K miles it has started producing the hard shuddering at certain speeds. This is the main problem the fluid change is supposed to fix. Well guess what. It does fix it. I'm now scheduled to take it back in on Monday 8-9-21 to have the torque converter replaced. The company I work for has about 12 of these model GMC trucks and 7 of them have had to go back in to fix this same issue. Some of them multiple times. I'm out of warranty and these repairs are not cheap. The biggest safety issue is the tranny could fail at any point going down the road and leave me with no drivetrain and potentially get hit. In my 40 years of driving and owning 20 vehicles between me, my wife and 3 kids I have never had a tranny fail. This is the first and GM has know about this issue for years. They need to be made to fix these issues and replace all transmission that are having issues and repay me the money I've already paid and the money I'll have to pay next week. This is ridiculous that NHTSA has not gotten involved enough to force GM to correct this. You need to force the hand of GM to make this right. You know of the problems, now get it fixed!!!!!!!!!!!!!!!!!!!!!!!!!
Additional Notes:
GM has known issues, which I'm sure the NHTSA is aware of. This involves transmission in 2015-2019 model trucks, both GMC and Chevrolet, among other GM vehicles. In my research there have been no less than 13 TSB's issues by GM trying to rectify these issues. The latest TSB states that a new blend of transmission fluid is the fix. In my instance the transmission started shifting hard with less than 30K miles. Took to dealership and they reprogrammed the transmission control module. Fixed the issue for a while but then started back after about 10K miles. In Feb. 2020 with 60K miles a transmission temperature sensor failed on the transmission. I took it in to replace sensor and as a result they had to change the fluid at which time they told me they replaced it with the new recommended fluid. Now at 94K miles it has started producing the hard shuddering at certain speeds. This is the main problem the fluid change is supposed to fix. Well guess what. It does fix it. I'm now scheduled to take it back in on Monday 8-9-21 to have the torque converter replaced. The company I work for has about 12 of these model GMC trucks and 7 of them have had to go back in to fix this same issue. Some of them multiple times. I'm out of warranty and these repairs are not cheap. The biggest safety issue is the tranny could fail at any point going down the road and leave me with no drivetrain and potentially get hit. In my 40 years of driving and owning 20 vehicles between me, my wife and 3 kids I have never had a tranny fail. This is the first and GM has know about this issue for years. They need to be made to fix these issues and replace all transmission that are having issues and repay me the money I've already paid and the money I'll have to pay next week. This is ridiculous that NHTSA has not gotten involved enough to force GM to correct this. You need to force the hand of GM to make this right. You know of the problems, now get it fixed!!!!!!!!!!!!!!!!!!!!!!!!!
Mfg Campaign: 11427773
Recall Date: Aug 4, 2021
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
no breaks loud sound grabbing breaks growling sound very loud sweeking sound happens all time
Corrective Action:
no breaks loud sound grabbing breaks growling sound very loud sweeking sound happens all time
Additional Notes:
no breaks loud sound grabbing breaks growling sound very loud sweeking sound happens all time
Mfg Campaign: 11423514
Recall Date: Jul 6, 2021
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
no breaks loud sound grabbing breaks growling sound very loud sweeking sound happens all time
Corrective Action:
no breaks loud sound grabbing breaks growling sound very loud sweeking sound happens all time
Additional Notes:
no breaks loud sound grabbing breaks growling sound very loud sweeking sound happens all time
Mfg Campaign: 11423514
Recall Date: Jul 6, 2021
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Extreme hard shift from 1 to 2 regardless of power input. Also, sputtering after mantiaining speed (rpms jumping up and down, you can feel the power input increase or decrease). This also happens using cruise control. After researching, this is a major complaint on this vehicle.
Corrective Action:
Extreme hard shift from 1 to 2 regardless of power input. Also, sputtering after mantiaining speed (rpms jumping up and down, you can feel the power input increase or decrease). This also happens using cruise control. After researching, this is a major complaint on this vehicle.
Additional Notes:
Extreme hard shift from 1 to 2 regardless of power input. Also, sputtering after mantiaining speed (rpms jumping up and down, you can feel the power input increase or decrease). This also happens using cruise control. After researching, this is a major complaint on this vehicle.
Mfg Campaign: 11422124
Recall Date: Jun 24, 2021
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Stiff brake pedal at low speeds and brake assist error message
Corrective Action:
Stiff brake pedal at low speeds and brake assist error message
Additional Notes:
Stiff brake pedal at low speeds and brake assist error message
Mfg Campaign: 11421920
Recall Date: Jun 22, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Driving at approx 55 to 60 MPH with rear defrost on. Began to smell a burning/electrical smell, and within 90 seconds heard a loud bang. Rear window (stationary piece on drivers side) had shattered. Smell presumably coming from the rear window defrost component. No warning lights or messages on the truck. My son was sitting in the rear seat at the time so this is a huge safety risk. This has not yet been repaired. Window replacement is scheduled with Safelite on 6/8, consult with dealer on rear defrost set for 6/10. Photos are available.
Corrective Action:
Driving at approx 55 to 60 MPH with rear defrost on. Began to smell a burning/electrical smell, and within 90 seconds heard a loud bang. Rear window (stationary piece on drivers side) had shattered. Smell presumably coming from the rear window defrost component. No warning lights or messages on the truck. My son was sitting in the rear seat at the time so this is a huge safety risk. This has not yet been repaired. Window replacement is scheduled with Safelite on 6/8, consult with dealer on rear defrost set for 6/10. Photos are available.
Additional Notes:
Driving at approx 55 to 60 MPH with rear defrost on. Began to smell a burning/electrical smell, and within 90 seconds heard a loud bang. Rear window (stationary piece on drivers side) had shattered. Smell presumably coming from the rear window defrost component. No warning lights or messages on the truck. My son was sitting in the rear seat at the time so this is a huge safety risk. This has not yet been repaired. Window replacement is scheduled with Safelite on 6/8, consult with dealer on rear defrost set for 6/10. Photos are available.
Mfg Campaign: 11419213
Recall Date: Jun 1, 2021
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Driving at approx 55 to 60 MPH with rear defrost on. Began to smell a burning/electrical smell, and within 90 seconds heard a loud bang. Rear window (stationary piece on drivers side) had shattered. Smell presumably coming from the rear window defrost component. No warning lights or messages on the truck. My son was sitting in the rear seat at the time so this is a huge safety risk. This has not yet been repaired. Window replacement is scheduled with Safelite on 6/8, consult with dealer on rear defrost set for 6/10. Photos are available.
Corrective Action:
Driving at approx 55 to 60 MPH with rear defrost on. Began to smell a burning/electrical smell, and within 90 seconds heard a loud bang. Rear window (stationary piece on drivers side) had shattered. Smell presumably coming from the rear window defrost component. No warning lights or messages on the truck. My son was sitting in the rear seat at the time so this is a huge safety risk. This has not yet been repaired. Window replacement is scheduled with Safelite on 6/8, consult with dealer on rear defrost set for 6/10. Photos are available.
Additional Notes:
Driving at approx 55 to 60 MPH with rear defrost on. Began to smell a burning/electrical smell, and within 90 seconds heard a loud bang. Rear window (stationary piece on drivers side) had shattered. Smell presumably coming from the rear window defrost component. No warning lights or messages on the truck. My son was sitting in the rear seat at the time so this is a huge safety risk. This has not yet been repaired. Window replacement is scheduled with Safelite on 6/8, consult with dealer on rear defrost set for 6/10. Photos are available.
Mfg Campaign: 11419213
Recall Date: Jun 1, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2017 GMC Sierra 1500. The contact stated that ‘hood open” was displayed on the instrument panel. The contact inspected the hood and confirmed that the hood was securely locked. The vehicle was not taken to be diagnosed. The manufacturer was not informed of the failure. The VIN was not available. The failure mileage was approximately 71,000.
Corrective Action:
The contact owns a 2017 GMC Sierra 1500. The contact stated that ‘hood open” was displayed on the instrument panel. The contact inspected the hood and confirmed that the hood was securely locked. The vehicle was not taken to be diagnosed. The manufacturer was not informed of the failure. The VIN was not available. The failure mileage was approximately 71,000.
Additional Notes:
The contact owns a 2017 GMC Sierra 1500. The contact stated that ‘hood open” was displayed on the instrument panel. The contact inspected the hood and confirmed that the hood was securely locked. The vehicle was not taken to be diagnosed. The manufacturer was not informed of the failure. The VIN was not available. The failure mileage was approximately 71,000.
Mfg Campaign: 11418537
Recall Date: May 25, 2021
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
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