Complaints & Recalls
Official Safety Recalls - Important!
13 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2016 GMC Sierra 1500, 2500, 3500, and Chevrolet Silverado 1500, 2500, and 3500 trucks. The roof-rail air bag (RRAB) inflator end cap may detach from the inflator, or the inflator sidewall may rupture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N202324251
Recall Date: Jul 1, 2021
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2016 GMC Sierra 1500 and Chevrolet Silverado 1500 and 2015 GMC Sierra 2500 and 3500, and Chevrolet Silverado 2500 and 3500 trucks. The roof-rail air bag (RRAB) inflator end cap may detach from the inflator.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202309680
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2020 Chevrolet Suburban, Tahoe, and GMC Yukon, and 2014-2018 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles equipped with a 5.3-liter engine, a 3.08-ratio rear axle and four-wheel drive. If a wheel-speed sensor fails, while the vehicle is traveling between 41 and 60 mph in four-wheel or automatic mode, the Electronic-Brake Control Module (EBCM) software may activate the driveline-protection system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192261050
Recall Date: Oct 24, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2017 Cadillac Escalade, 2014-2018 Chevrolet Silverado, GMC Sierra, 2015-2018 Chevrolet Suburban, Tahoe, GMC Yukon vehicles. The amount of vacuum created by the vacuum pump may decrease over time.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192268490
Recall Date: Sep 6, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2014-2016 Buick Lacrosse and Chevrolet Spark EV, Caprice PPV and SS vehicles, 2014-2017 Buick Encore and Chevrolet Corvette, Silverado 1500 and GMC Sierra 1500 vehicles, 2015-2016 Cadillac Escalade and Escalade ESV, Chevrolet Tahoe, Trax, Suburban and Silverado 2500 and 3500 and GMC Yukon and Yukon XL vehicles, and 2015-2017 GMC Sierra HD 2500 and 3500 vehicles. While being previously remedied for recall 16V-651, the affected vehicles may not have received the complete software update necessary to remedy the recall condition. Without the update, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17287
Recall Date: Jul 10, 2017
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Police Pursuit Vehicle, GMC Sierra 1500, Buick Encore, and 2014-2016 Buick Lacrosse, Chevrolet Spark EV and SS vehicles. In the affected vehicles, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16007
Recall Date: Sep 8, 2016
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2016-2017 Chevrolet Silverado 1500 and 2016 Cadillac Escalade, Cadillac Escalade ESV, Chevrolet Suburban, Chevrolet Tahoe, GMC Sierra, GMC Yukon and GMC Yukon XL vehicles. The front upper control arms may have inadequate welds near the control arm bushing.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 42190
Recall Date: Apr 28, 2016
Consumer Complaints
424 ComplaintsGeneral Motors, Llc
Defect Description:
EQUIPMENT:APPLIANCE:AIR CONDITIONER
Potential Consequences:
TL* THE CONTACT OWNS A 2016 GMC SIERRA 1500. THE CONTACT STATED THAT THE AIR CONDITIONING WAS BLOWING OUT HOT AIR, WHICH FOGGED UP THE WINDSHIELD AND MADE IT DIFFICULT TO SEE WHILE DRIVING. THE CONTACT HAD TO ROLL DOWN THE WINDOWS IN ORDER TO SEE THE ROAD. THE VEHICLE WAS TAKEN TO GOLD STAR BUICK GMC (1980 N DAVIS RD, SALINAS, CA, (831) 240-4859) FOR REPAIRS. THE CAUSE OF THE FAILURE AND REPAIR SPECIFICS WERE UNDISCLOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,696. *TT
Corrective Action:
TL* THE CONTACT OWNS A 2016 GMC SIERRA 1500. THE CONTACT STATED THAT THE AIR CONDITIONING WAS BLOWING OUT HOT AIR, WHICH FOGGED UP THE WINDSHIELD AND MADE IT DIFFICULT TO SEE WHILE DRIVING. THE CONTACT HAD TO ROLL DOWN THE WINDOWS IN ORDER TO SEE THE ROAD. THE VEHICLE WAS TAKEN TO GOLD STAR BUICK GMC (1980 N DAVIS RD, SALINAS, CA, (831) 240-4859) FOR REPAIRS. THE CAUSE OF THE FAILURE AND REPAIR SPECIFICS WERE UNDISCLOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,696. *TT
Additional Notes:
TL* THE CONTACT OWNS A 2016 GMC SIERRA 1500. THE CONTACT STATED THAT THE AIR CONDITIONING WAS BLOWING OUT HOT AIR, WHICH FOGGED UP THE WINDSHIELD AND MADE IT DIFFICULT TO SEE WHILE DRIVING. THE CONTACT HAD TO ROLL DOWN THE WINDOWS IN ORDER TO SEE THE ROAD. THE VEHICLE WAS TAKEN TO GOLD STAR BUICK GMC (1980 N DAVIS RD, SALINAS, CA, (831) 240-4859) FOR REPAIRS. THE CAUSE OF THE FAILURE AND REPAIR SPECIFICS WERE UNDISCLOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,696. *TT
Mfg Campaign: 11081087
Recall Date: Mar 23, 2018
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WE HAVE VIOLENT SHIMMY/SHAKING ISSUES WITH OUR TRUCK AND HAVE SINCE WE GOT IT BRAND NEW. WE HAVE TAKEN IT TO THE DEALER 5 TIMES AND EVEN HAD THE DEALER WITNESS THE SHAKING THE LAST TIME WHILE ON A TEST DRIVE. THEY REPLACED THE TORQUE CONVERTER, REBALANCED THE WHEELS, AND ROTATED THE TIRES AND THE PROBLEM CONTINUES TO HAPPEN REPEATEDLY. WE DO NOT FEEL SAFE DRIVING THIS TRUCK ANY LONGER AS IT HAPPENS AT SPEEDS ABOVE 40MPH. THE DEALER SAYS THEY CAN'T FIX IT IF THEY DON'T KNOW WHAT IS WRONG.
Corrective Action:
WE HAVE VIOLENT SHIMMY/SHAKING ISSUES WITH OUR TRUCK AND HAVE SINCE WE GOT IT BRAND NEW. WE HAVE TAKEN IT TO THE DEALER 5 TIMES AND EVEN HAD THE DEALER WITNESS THE SHAKING THE LAST TIME WHILE ON A TEST DRIVE. THEY REPLACED THE TORQUE CONVERTER, REBALANCED THE WHEELS, AND ROTATED THE TIRES AND THE PROBLEM CONTINUES TO HAPPEN REPEATEDLY. WE DO NOT FEEL SAFE DRIVING THIS TRUCK ANY LONGER AS IT HAPPENS AT SPEEDS ABOVE 40MPH. THE DEALER SAYS THEY CAN'T FIX IT IF THEY DON'T KNOW WHAT IS WRONG.
Additional Notes:
WE HAVE VIOLENT SHIMMY/SHAKING ISSUES WITH OUR TRUCK AND HAVE SINCE WE GOT IT BRAND NEW. WE HAVE TAKEN IT TO THE DEALER 5 TIMES AND EVEN HAD THE DEALER WITNESS THE SHAKING THE LAST TIME WHILE ON A TEST DRIVE. THEY REPLACED THE TORQUE CONVERTER, REBALANCED THE WHEELS, AND ROTATED THE TIRES AND THE PROBLEM CONTINUES TO HAPPEN REPEATEDLY. WE DO NOT FEEL SAFE DRIVING THIS TRUCK ANY LONGER AS IT HAPPENS AT SPEEDS ABOVE 40MPH. THE DEALER SAYS THEY CAN'T FIX IT IF THEY DON'T KNOW WHAT IS WRONG.
Mfg Campaign: 11080760
Recall Date: Mar 21, 2018
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
PLEASE MAKE GM RESOLVE THE ISSUES WITH THE 8 SPEED TRANSMISSIONS IN THE TRUCKS. 2016 SLT Z71. I PURCHASED THE TRUCK NEW. IT'S NEVER SHIFTED PROPERLY. HESITATIONS, CLUNKING, JERKING, SHUTTER, HARD DOWN SHIFTS.... EVERYTIME I TAKE IT IN, THEY SAY IT'S DUE FOR AN UPDATE. THE TRUCK HAS HAD 4 UPDATES AND NONE OF THEM HAVE FIXED A THING. I HAD IT IN BEFORE THE 36,000 MILE BUMPER TO BUMPER WARRANTY WAS UP AND WAS TOLD IT WAS UP TO DATE. THEN LAST WEEK, I TOOK IT IN AND WAS TOLD IT WAS "SEVERAL UPDATES BEHIND." (54,XXX) MILES. TO TOP IT OFF, GENERAL MOTORS WOULDN'T PAY FOR THE $400 UPDATE, WHICH DIDN'T FIX ANYTHING AT ALL!!! THE TRUCK JERKED BEFORE WE GOT A BLOCK FROM THE DEALERSHIP. GM SAYS THAT EVEN THOUGH THE TRUCK IS STILL UNDER A FACTORY 60,000 MILE POWERTRAIN WARRANTY, TRANSMISSION UPDATES AREN'T COVERED. THE 120,000 EXTENDED WARRANTY WOULDN'T COVER IT BECAUSE THEY SAY IT SHOULD BE COVERED UNDER THE FACTORY POWERTRAIN WARRANTY! I ABSOLUTELY LOVE THE TRUCK OTHER THAN THE JUNK TRANSMISSION IN IT. I DON'T THINK IT'S SAFE OR MUCH FUN HAVING A VEHICLE THAT STARTS TO GO THEN FALLS FLAT ON ITS FACE FOR A FEW SECONDS BEFORE SLAMMING INTO THE NEXT GEAR. THIS IS A MAJOR PROBLEM WITH A HUGE NUMBER OF TRUCKS. DON'T BELIEVE ME? GOOGLE "2016 SIERRA TRANSMISSION ISSUE" OR ANYTHING OF THE SORT. YOU'LL SEE. I'M REALLY NOT ASKING FOR MUCH. I DIDN'T WANT TO PUT MY FAMILY IN A POTENTIALLY UNSAFE VEHICLE.....YET HERE WE ARE. LIKE I SAID, I'M NOT ASKING FOR MUCH. ALL I WANT IS FOR MY TRUCK TO SHIFT NORMAL. TO GO WHEN IT NEEDS OR HAS TO. MY TRUCK HAS HAD 4 UPDATES AND WAS SEVERAL UPDATES BEHIND LAST TIME, THAT'S ROUGHLY AN UPDATE EVERY 10,000 MILES AND NOW THEY'RE NOT COVERED? ON TWO SEPARATE OCCASIONS, IT'S SHIFTED SO HARD THAT IT JARRED MY NECK AND MADE IT SORE FOR A FEW DAYS! IVE EVEN PULLED OVER ON THE SIDE OF THE ROAD THINKING WE WERE REAR-ENDED. SO HAS MY WIFE. NOT SAFE-NOT NECESSARY!
Corrective Action:
PLEASE MAKE GM RESOLVE THE ISSUES WITH THE 8 SPEED TRANSMISSIONS IN THE TRUCKS. 2016 SLT Z71. I PURCHASED THE TRUCK NEW. IT'S NEVER SHIFTED PROPERLY. HESITATIONS, CLUNKING, JERKING, SHUTTER, HARD DOWN SHIFTS.... EVERYTIME I TAKE IT IN, THEY SAY IT'S DUE FOR AN UPDATE. THE TRUCK HAS HAD 4 UPDATES AND NONE OF THEM HAVE FIXED A THING. I HAD IT IN BEFORE THE 36,000 MILE BUMPER TO BUMPER WARRANTY WAS UP AND WAS TOLD IT WAS UP TO DATE. THEN LAST WEEK, I TOOK IT IN AND WAS TOLD IT WAS "SEVERAL UPDATES BEHIND." (54,XXX) MILES. TO TOP IT OFF, GENERAL MOTORS WOULDN'T PAY FOR THE $400 UPDATE, WHICH DIDN'T FIX ANYTHING AT ALL!!! THE TRUCK JERKED BEFORE WE GOT A BLOCK FROM THE DEALERSHIP. GM SAYS THAT EVEN THOUGH THE TRUCK IS STILL UNDER A FACTORY 60,000 MILE POWERTRAIN WARRANTY, TRANSMISSION UPDATES AREN'T COVERED. THE 120,000 EXTENDED WARRANTY WOULDN'T COVER IT BECAUSE THEY SAY IT SHOULD BE COVERED UNDER THE FACTORY POWERTRAIN WARRANTY! I ABSOLUTELY LOVE THE TRUCK OTHER THAN THE JUNK TRANSMISSION IN IT. I DON'T THINK IT'S SAFE OR MUCH FUN HAVING A VEHICLE THAT STARTS TO GO THEN FALLS FLAT ON ITS FACE FOR A FEW SECONDS BEFORE SLAMMING INTO THE NEXT GEAR. THIS IS A MAJOR PROBLEM WITH A HUGE NUMBER OF TRUCKS. DON'T BELIEVE ME? GOOGLE "2016 SIERRA TRANSMISSION ISSUE" OR ANYTHING OF THE SORT. YOU'LL SEE. I'M REALLY NOT ASKING FOR MUCH. I DIDN'T WANT TO PUT MY FAMILY IN A POTENTIALLY UNSAFE VEHICLE.....YET HERE WE ARE. LIKE I SAID, I'M NOT ASKING FOR MUCH. ALL I WANT IS FOR MY TRUCK TO SHIFT NORMAL. TO GO WHEN IT NEEDS OR HAS TO. MY TRUCK HAS HAD 4 UPDATES AND WAS SEVERAL UPDATES BEHIND LAST TIME, THAT'S ROUGHLY AN UPDATE EVERY 10,000 MILES AND NOW THEY'RE NOT COVERED? ON TWO SEPARATE OCCASIONS, IT'S SHIFTED SO HARD THAT IT JARRED MY NECK AND MADE IT SORE FOR A FEW DAYS! IVE EVEN PULLED OVER ON THE SIDE OF THE ROAD THINKING WE WERE REAR-ENDED. SO HAS MY WIFE. NOT SAFE-NOT NECESSARY!
Additional Notes:
PLEASE MAKE GM RESOLVE THE ISSUES WITH THE 8 SPEED TRANSMISSIONS IN THE TRUCKS. 2016 SLT Z71. I PURCHASED THE TRUCK NEW. IT'S NEVER SHIFTED PROPERLY. HESITATIONS, CLUNKING, JERKING, SHUTTER, HARD DOWN SHIFTS.... EVERYTIME I TAKE IT IN, THEY SAY IT'S DUE FOR AN UPDATE. THE TRUCK HAS HAD 4 UPDATES AND NONE OF THEM HAVE FIXED A THING. I HAD IT IN BEFORE THE 36,000 MILE BUMPER TO BUMPER WARRANTY WAS UP AND WAS TOLD IT WAS UP TO DATE. THEN LAST WEEK, I TOOK IT IN AND WAS TOLD IT WAS "SEVERAL UPDATES BEHIND." (54,XXX) MILES. TO TOP IT OFF, GENERAL MOTORS WOULDN'T PAY FOR THE $400 UPDATE, WHICH DIDN'T FIX ANYTHING AT ALL!!! THE TRUCK JERKED BEFORE WE GOT A BLOCK FROM THE DEALERSHIP. GM SAYS THAT EVEN THOUGH THE TRUCK IS STILL UNDER A FACTORY 60,000 MILE POWERTRAIN WARRANTY, TRANSMISSION UPDATES AREN'T COVERED. THE 120,000 EXTENDED WARRANTY WOULDN'T COVER IT BECAUSE THEY SAY IT SHOULD BE COVERED UNDER THE FACTORY POWERTRAIN WARRANTY! I ABSOLUTELY LOVE THE TRUCK OTHER THAN THE JUNK TRANSMISSION IN IT. I DON'T THINK IT'S SAFE OR MUCH FUN HAVING A VEHICLE THAT STARTS TO GO THEN FALLS FLAT ON ITS FACE FOR A FEW SECONDS BEFORE SLAMMING INTO THE NEXT GEAR. THIS IS A MAJOR PROBLEM WITH A HUGE NUMBER OF TRUCKS. DON'T BELIEVE ME? GOOGLE "2016 SIERRA TRANSMISSION ISSUE" OR ANYTHING OF THE SORT. YOU'LL SEE. I'M REALLY NOT ASKING FOR MUCH. I DIDN'T WANT TO PUT MY FAMILY IN A POTENTIALLY UNSAFE VEHICLE.....YET HERE WE ARE. LIKE I SAID, I'M NOT ASKING FOR MUCH. ALL I WANT IS FOR MY TRUCK TO SHIFT NORMAL. TO GO WHEN IT NEEDS OR HAS TO. MY TRUCK HAS HAD 4 UPDATES AND WAS SEVERAL UPDATES BEHIND LAST TIME, THAT'S ROUGHLY AN UPDATE EVERY 10,000 MILES AND NOW THEY'RE NOT COVERED? ON TWO SEPARATE OCCASIONS, IT'S SHIFTED SO HARD THAT IT JARRED MY NECK AND MADE IT SORE FOR A FEW DAYS! IVE EVEN PULLED OVER ON THE SIDE OF THE ROAD THINKING WE WERE REAR-ENDED. SO HAS MY WIFE. NOT SAFE-NOT NECESSARY!
Mfg Campaign: 11080317
Recall Date: Mar 20, 2018
General Motors, Llc
Defect Description:
SEATS
Potential Consequences:
TL* THE CONTACT OWNS A 2016 GMC SIERRA 1500. WHILE THE VEHICLE WAS STATIONARY, THE DRIVER'S SEAT BECAME LOOSE AND SHIFTED TOWARDS THE STEERING WHEEL AFTER SHIFTING GEARS. SUNRISE PONTIAC IN MEMPHIS, TENNESSEE WAS MADE AWARE OF THE FAILURE AND UPDATED THE FIRMWARE IN THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 GMC SIERRA 1500. WHILE THE VEHICLE WAS STATIONARY, THE DRIVER'S SEAT BECAME LOOSE AND SHIFTED TOWARDS THE STEERING WHEEL AFTER SHIFTING GEARS. SUNRISE PONTIAC IN MEMPHIS, TENNESSEE WAS MADE AWARE OF THE FAILURE AND UPDATED THE FIRMWARE IN THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 GMC SIERRA 1500. WHILE THE VEHICLE WAS STATIONARY, THE DRIVER'S SEAT BECAME LOOSE AND SHIFTED TOWARDS THE STEERING WHEEL AFTER SHIFTING GEARS. SUNRISE PONTIAC IN MEMPHIS, TENNESSEE WAS MADE AWARE OF THE FAILURE AND UPDATED THE FIRMWARE IN THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Mfg Campaign: 11075702
Recall Date: Mar 1, 2018
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
ON TWO SEPARATE OCCURRENCES, W/ FAMILY IN THE VEHICLE, STARTING SPEED AT APPROX. 35MPH, THE ACCELERATOR (GAS PEDAL) STUCK TO THE FLOOR DURING THE PROCESS OF PASSING ANOTHER VEHICLE DURING CITY STREET DRIVING. TOP SPEED GOT TO APPROX. 55MPH, W/ STOP LIGHTS FAST APPROACHING. THE PEDAL SIMPLY WOULD NOT RELEASE FROM FULL THROTTLE UNTIL AFTER THE VEHICLE FINALLY CAME TO COMPLETE STOP WITH BRAKES APPLIED, SHIFTER TO NEUTRAL POSITION, SLAMMING THE SHIFTER TO PARK, AND IGNITION WAS TURNED OFF! HAD TO TAKE IMMEDIATE AND DECISIVE EMERGENCY ACTIONS DURING BOTH SITUATIONS! THE FIRST TIME IT OCCURRED, THOUGHT PERHAPS THE RUBBER FLOOR MAT MAY HAVE CONTRIBUTED TO THIS EVENT; HOWEVER, DRIVER SIDE FLOOR MAT WAS IMMEDIATELY REMOVED. SEVERAL DAYS LATER, DURING SIMILAR OPERATIONS, THE ACCELERATOR (GAS PEDAL) AGAIN STUCK TO THE FLOOR BOARD IN FULL ACCELERATION MODE W/ FAMILY IN THE VEHICLE! CURRENTLY HAVE APPOINTMENT SET-UP AT A HUNTSVILLE, AL. GMC DEALERSHIP. THIS TRUCK WAS PURCHASED BRAND NEW AT LAURA BUICK IN COLLINSVILLE, IL. ALTHOUGH I REALIZE THERE ARE OTHER GMC CUSTOMERS; NOT SURE WHY THIS HUNTSVILLE, AL DEALERSHIP WOULD NOT WORK ME IN SOONER. THIS VEHICLE HAS APPROX. 49K MILES AND SHOULD STILL HAVE WARRANTY REMAINING UNTIL 68K MILES. GMC SERVICE DEPARTMENT REP. STATED, "MONDAY 26, FEBRUARY IS FIRST DATE AVAILABLE."
Corrective Action:
ON TWO SEPARATE OCCURRENCES, W/ FAMILY IN THE VEHICLE, STARTING SPEED AT APPROX. 35MPH, THE ACCELERATOR (GAS PEDAL) STUCK TO THE FLOOR DURING THE PROCESS OF PASSING ANOTHER VEHICLE DURING CITY STREET DRIVING. TOP SPEED GOT TO APPROX. 55MPH, W/ STOP LIGHTS FAST APPROACHING. THE PEDAL SIMPLY WOULD NOT RELEASE FROM FULL THROTTLE UNTIL AFTER THE VEHICLE FINALLY CAME TO COMPLETE STOP WITH BRAKES APPLIED, SHIFTER TO NEUTRAL POSITION, SLAMMING THE SHIFTER TO PARK, AND IGNITION WAS TURNED OFF! HAD TO TAKE IMMEDIATE AND DECISIVE EMERGENCY ACTIONS DURING BOTH SITUATIONS! THE FIRST TIME IT OCCURRED, THOUGHT PERHAPS THE RUBBER FLOOR MAT MAY HAVE CONTRIBUTED TO THIS EVENT; HOWEVER, DRIVER SIDE FLOOR MAT WAS IMMEDIATELY REMOVED. SEVERAL DAYS LATER, DURING SIMILAR OPERATIONS, THE ACCELERATOR (GAS PEDAL) AGAIN STUCK TO THE FLOOR BOARD IN FULL ACCELERATION MODE W/ FAMILY IN THE VEHICLE! CURRENTLY HAVE APPOINTMENT SET-UP AT A HUNTSVILLE, AL. GMC DEALERSHIP. THIS TRUCK WAS PURCHASED BRAND NEW AT LAURA BUICK IN COLLINSVILLE, IL. ALTHOUGH I REALIZE THERE ARE OTHER GMC CUSTOMERS; NOT SURE WHY THIS HUNTSVILLE, AL DEALERSHIP WOULD NOT WORK ME IN SOONER. THIS VEHICLE HAS APPROX. 49K MILES AND SHOULD STILL HAVE WARRANTY REMAINING UNTIL 68K MILES. GMC SERVICE DEPARTMENT REP. STATED, "MONDAY 26, FEBRUARY IS FIRST DATE AVAILABLE."
Additional Notes:
ON TWO SEPARATE OCCURRENCES, W/ FAMILY IN THE VEHICLE, STARTING SPEED AT APPROX. 35MPH, THE ACCELERATOR (GAS PEDAL) STUCK TO THE FLOOR DURING THE PROCESS OF PASSING ANOTHER VEHICLE DURING CITY STREET DRIVING. TOP SPEED GOT TO APPROX. 55MPH, W/ STOP LIGHTS FAST APPROACHING. THE PEDAL SIMPLY WOULD NOT RELEASE FROM FULL THROTTLE UNTIL AFTER THE VEHICLE FINALLY CAME TO COMPLETE STOP WITH BRAKES APPLIED, SHIFTER TO NEUTRAL POSITION, SLAMMING THE SHIFTER TO PARK, AND IGNITION WAS TURNED OFF! HAD TO TAKE IMMEDIATE AND DECISIVE EMERGENCY ACTIONS DURING BOTH SITUATIONS! THE FIRST TIME IT OCCURRED, THOUGHT PERHAPS THE RUBBER FLOOR MAT MAY HAVE CONTRIBUTED TO THIS EVENT; HOWEVER, DRIVER SIDE FLOOR MAT WAS IMMEDIATELY REMOVED. SEVERAL DAYS LATER, DURING SIMILAR OPERATIONS, THE ACCELERATOR (GAS PEDAL) AGAIN STUCK TO THE FLOOR BOARD IN FULL ACCELERATION MODE W/ FAMILY IN THE VEHICLE! CURRENTLY HAVE APPOINTMENT SET-UP AT A HUNTSVILLE, AL. GMC DEALERSHIP. THIS TRUCK WAS PURCHASED BRAND NEW AT LAURA BUICK IN COLLINSVILLE, IL. ALTHOUGH I REALIZE THERE ARE OTHER GMC CUSTOMERS; NOT SURE WHY THIS HUNTSVILLE, AL DEALERSHIP WOULD NOT WORK ME IN SOONER. THIS VEHICLE HAS APPROX. 49K MILES AND SHOULD STILL HAVE WARRANTY REMAINING UNTIL 68K MILES. GMC SERVICE DEPARTMENT REP. STATED, "MONDAY 26, FEBRUARY IS FIRST DATE AVAILABLE."
Mfg Campaign: 11074032
Recall Date: Feb 21, 2018
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
ON TWO SEPARATE OCCURRENCES, W/ FAMILY IN THE VEHICLE, STARTING SPEED AT APPROX. 35MPH, THE ACCELERATOR (GAS PEDAL) STUCK TO THE FLOOR DURING THE PROCESS OF PASSING ANOTHER VEHICLE DURING CITY STREET DRIVING. TOP SPEED GOT TO APPROX. 55MPH, W/ STOP LIGHTS FAST APPROACHING. THE PEDAL SIMPLY WOULD NOT RELEASE FROM FULL THROTTLE UNTIL AFTER THE VEHICLE FINALLY CAME TO COMPLETE STOP WITH BRAKES APPLIED, SHIFTER TO NEUTRAL POSITION, SLAMMING THE SHIFTER TO PARK, AND IGNITION WAS TURNED OFF! HAD TO TAKE IMMEDIATE AND DECISIVE EMERGENCY ACTIONS DURING BOTH SITUATIONS! THE FIRST TIME IT OCCURRED, THOUGHT PERHAPS THE RUBBER FLOOR MAT MAY HAVE CONTRIBUTED TO THIS EVENT; HOWEVER, DRIVER SIDE FLOOR MAT WAS IMMEDIATELY REMOVED. SEVERAL DAYS LATER, DURING SIMILAR OPERATIONS, THE ACCELERATOR (GAS PEDAL) AGAIN STUCK TO THE FLOOR BOARD IN FULL ACCELERATION MODE W/ FAMILY IN THE VEHICLE! CURRENTLY HAVE APPOINTMENT SET-UP AT A HUNTSVILLE, AL. GMC DEALERSHIP. THIS TRUCK WAS PURCHASED BRAND NEW AT LAURA BUICK IN COLLINSVILLE, IL. ALTHOUGH I REALIZE THERE ARE OTHER GMC CUSTOMERS; NOT SURE WHY THIS HUNTSVILLE, AL DEALERSHIP WOULD NOT WORK ME IN SOONER. THIS VEHICLE HAS APPROX. 49K MILES AND SHOULD STILL HAVE WARRANTY REMAINING UNTIL 68K MILES. GMC SERVICE DEPARTMENT REP. STATED, "MONDAY 26, FEBRUARY IS FIRST DATE AVAILABLE."
Corrective Action:
ON TWO SEPARATE OCCURRENCES, W/ FAMILY IN THE VEHICLE, STARTING SPEED AT APPROX. 35MPH, THE ACCELERATOR (GAS PEDAL) STUCK TO THE FLOOR DURING THE PROCESS OF PASSING ANOTHER VEHICLE DURING CITY STREET DRIVING. TOP SPEED GOT TO APPROX. 55MPH, W/ STOP LIGHTS FAST APPROACHING. THE PEDAL SIMPLY WOULD NOT RELEASE FROM FULL THROTTLE UNTIL AFTER THE VEHICLE FINALLY CAME TO COMPLETE STOP WITH BRAKES APPLIED, SHIFTER TO NEUTRAL POSITION, SLAMMING THE SHIFTER TO PARK, AND IGNITION WAS TURNED OFF! HAD TO TAKE IMMEDIATE AND DECISIVE EMERGENCY ACTIONS DURING BOTH SITUATIONS! THE FIRST TIME IT OCCURRED, THOUGHT PERHAPS THE RUBBER FLOOR MAT MAY HAVE CONTRIBUTED TO THIS EVENT; HOWEVER, DRIVER SIDE FLOOR MAT WAS IMMEDIATELY REMOVED. SEVERAL DAYS LATER, DURING SIMILAR OPERATIONS, THE ACCELERATOR (GAS PEDAL) AGAIN STUCK TO THE FLOOR BOARD IN FULL ACCELERATION MODE W/ FAMILY IN THE VEHICLE! CURRENTLY HAVE APPOINTMENT SET-UP AT A HUNTSVILLE, AL. GMC DEALERSHIP. THIS TRUCK WAS PURCHASED BRAND NEW AT LAURA BUICK IN COLLINSVILLE, IL. ALTHOUGH I REALIZE THERE ARE OTHER GMC CUSTOMERS; NOT SURE WHY THIS HUNTSVILLE, AL DEALERSHIP WOULD NOT WORK ME IN SOONER. THIS VEHICLE HAS APPROX. 49K MILES AND SHOULD STILL HAVE WARRANTY REMAINING UNTIL 68K MILES. GMC SERVICE DEPARTMENT REP. STATED, "MONDAY 26, FEBRUARY IS FIRST DATE AVAILABLE."
Additional Notes:
ON TWO SEPARATE OCCURRENCES, W/ FAMILY IN THE VEHICLE, STARTING SPEED AT APPROX. 35MPH, THE ACCELERATOR (GAS PEDAL) STUCK TO THE FLOOR DURING THE PROCESS OF PASSING ANOTHER VEHICLE DURING CITY STREET DRIVING. TOP SPEED GOT TO APPROX. 55MPH, W/ STOP LIGHTS FAST APPROACHING. THE PEDAL SIMPLY WOULD NOT RELEASE FROM FULL THROTTLE UNTIL AFTER THE VEHICLE FINALLY CAME TO COMPLETE STOP WITH BRAKES APPLIED, SHIFTER TO NEUTRAL POSITION, SLAMMING THE SHIFTER TO PARK, AND IGNITION WAS TURNED OFF! HAD TO TAKE IMMEDIATE AND DECISIVE EMERGENCY ACTIONS DURING BOTH SITUATIONS! THE FIRST TIME IT OCCURRED, THOUGHT PERHAPS THE RUBBER FLOOR MAT MAY HAVE CONTRIBUTED TO THIS EVENT; HOWEVER, DRIVER SIDE FLOOR MAT WAS IMMEDIATELY REMOVED. SEVERAL DAYS LATER, DURING SIMILAR OPERATIONS, THE ACCELERATOR (GAS PEDAL) AGAIN STUCK TO THE FLOOR BOARD IN FULL ACCELERATION MODE W/ FAMILY IN THE VEHICLE! CURRENTLY HAVE APPOINTMENT SET-UP AT A HUNTSVILLE, AL. GMC DEALERSHIP. THIS TRUCK WAS PURCHASED BRAND NEW AT LAURA BUICK IN COLLINSVILLE, IL. ALTHOUGH I REALIZE THERE ARE OTHER GMC CUSTOMERS; NOT SURE WHY THIS HUNTSVILLE, AL DEALERSHIP WOULD NOT WORK ME IN SOONER. THIS VEHICLE HAS APPROX. 49K MILES AND SHOULD STILL HAVE WARRANTY REMAINING UNTIL 68K MILES. GMC SERVICE DEPARTMENT REP. STATED, "MONDAY 26, FEBRUARY IS FIRST DATE AVAILABLE."
Mfg Campaign: 11074032
Recall Date: Feb 21, 2018
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
TL* THE CONTACT OWNS A 2016 GMC SIERRA 1500. WHILE DRIVING APPROXIMATELY 60 MPH, THE HEADLIGHTS FAILED TO ILLUMINATE THE ROADWAY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A LOCAL DEALER WAS CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE HEADLIGHTS WERE WORKING ACCORDING TO SPECIFICATIONS. THE FAILURE MILEAGE AND VIN WERE UNKNOWN. *TT *AS
Corrective Action:
TL* THE CONTACT OWNS A 2016 GMC SIERRA 1500. WHILE DRIVING APPROXIMATELY 60 MPH, THE HEADLIGHTS FAILED TO ILLUMINATE THE ROADWAY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A LOCAL DEALER WAS CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE HEADLIGHTS WERE WORKING ACCORDING TO SPECIFICATIONS. THE FAILURE MILEAGE AND VIN WERE UNKNOWN. *TT *AS
Additional Notes:
TL* THE CONTACT OWNS A 2016 GMC SIERRA 1500. WHILE DRIVING APPROXIMATELY 60 MPH, THE HEADLIGHTS FAILED TO ILLUMINATE THE ROADWAY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A LOCAL DEALER WAS CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE HEADLIGHTS WERE WORKING ACCORDING TO SPECIFICATIONS. THE FAILURE MILEAGE AND VIN WERE UNKNOWN. *TT *AS
Mfg Campaign: 11066976
Recall Date: Feb 5, 2018
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
VACUUM PUMP FAILURE. THE TRUCK HAD THE VACUUM PUMP FAIL AFTER ONLY 56,XXX MILES. THE PUMP FAILED AND CAUSE ME A HARD BRAKE PEDAL WHILE COMING TO A STOP. THE PART INTERNALLY FAILED AND WAS NOT PRODUCING ENOUGH VACUUM TO SUPPLY THE BRAKE BOOSTER. AFTER DISCUSSING THIS WITH THE DEALER IT WAS A COMMON PROBLEM AND NOT COVERED BY WARRANTY.
Corrective Action:
VACUUM PUMP FAILURE. THE TRUCK HAD THE VACUUM PUMP FAIL AFTER ONLY 56,XXX MILES. THE PUMP FAILED AND CAUSE ME A HARD BRAKE PEDAL WHILE COMING TO A STOP. THE PART INTERNALLY FAILED AND WAS NOT PRODUCING ENOUGH VACUUM TO SUPPLY THE BRAKE BOOSTER. AFTER DISCUSSING THIS WITH THE DEALER IT WAS A COMMON PROBLEM AND NOT COVERED BY WARRANTY.
Additional Notes:
VACUUM PUMP FAILURE. THE TRUCK HAD THE VACUUM PUMP FAIL AFTER ONLY 56,XXX MILES. THE PUMP FAILED AND CAUSE ME A HARD BRAKE PEDAL WHILE COMING TO A STOP. THE PART INTERNALLY FAILED AND WAS NOT PRODUCING ENOUGH VACUUM TO SUPPLY THE BRAKE BOOSTER. AFTER DISCUSSING THIS WITH THE DEALER IT WAS A COMMON PROBLEM AND NOT COVERED BY WARRANTY.
Mfg Campaign: 11054734
Recall Date: Dec 14, 2017
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
RECALL# 42190 UPPER CONTROL ARM BROKE ON MY GMC SIERRA 1500. I WAS DRIVING OUT OF A CHURCH PARKING LOT AND MADE A LEFT TURN ON TO A CITY STREET AND MY RIGHT FRONT PASSENGER TIRE FELL OFF. I CONTACTED GM WARRANTY DEPARTMENT AND GOT IT TOWED TO DALTON MOTORS IN MARIANNA, AR. THE TECHNICIAN STATED THAT I HAD BEEN IN AN ACCIDENT. THAT WASN'T TRUE. HE CALLED SUNRISE GMC IN MEMPHIS, TN OFF COVINGTON PIKE AND TOLD THEM ALL TYPES OF LIES AND TO NOT FIX IT. I TOOK IT TO SUNRISE ON NOVEMBER 20, 2017 AND THE TECHNICIAN LOOKED AT IT FOR 5 SECONDS AND SAID I HIT A POT HOLE AND THAT HE WOULD NOT FIX IT OR HONOR MY WARRANTY. A POT HOLE DIDN'T CAUSE THIS PROBLEM. I CURRENTLY HAVE A 5 YEAR 36,000 MILE WARRANTY THAT COVERS THIS PROBLEM. THERE IS ALSO A CURRENT RECALL ON THIS ISSUE AND I WAS NOT NOTIFIED WHEN I PURCHASED THE VEHICLE. I HAD TO LOOK IT UP ON MY OWN.
Corrective Action:
RECALL# 42190 UPPER CONTROL ARM BROKE ON MY GMC SIERRA 1500. I WAS DRIVING OUT OF A CHURCH PARKING LOT AND MADE A LEFT TURN ON TO A CITY STREET AND MY RIGHT FRONT PASSENGER TIRE FELL OFF. I CONTACTED GM WARRANTY DEPARTMENT AND GOT IT TOWED TO DALTON MOTORS IN MARIANNA, AR. THE TECHNICIAN STATED THAT I HAD BEEN IN AN ACCIDENT. THAT WASN'T TRUE. HE CALLED SUNRISE GMC IN MEMPHIS, TN OFF COVINGTON PIKE AND TOLD THEM ALL TYPES OF LIES AND TO NOT FIX IT. I TOOK IT TO SUNRISE ON NOVEMBER 20, 2017 AND THE TECHNICIAN LOOKED AT IT FOR 5 SECONDS AND SAID I HIT A POT HOLE AND THAT HE WOULD NOT FIX IT OR HONOR MY WARRANTY. A POT HOLE DIDN'T CAUSE THIS PROBLEM. I CURRENTLY HAVE A 5 YEAR 36,000 MILE WARRANTY THAT COVERS THIS PROBLEM. THERE IS ALSO A CURRENT RECALL ON THIS ISSUE AND I WAS NOT NOTIFIED WHEN I PURCHASED THE VEHICLE. I HAD TO LOOK IT UP ON MY OWN.
Additional Notes:
RECALL# 42190 UPPER CONTROL ARM BROKE ON MY GMC SIERRA 1500. I WAS DRIVING OUT OF A CHURCH PARKING LOT AND MADE A LEFT TURN ON TO A CITY STREET AND MY RIGHT FRONT PASSENGER TIRE FELL OFF. I CONTACTED GM WARRANTY DEPARTMENT AND GOT IT TOWED TO DALTON MOTORS IN MARIANNA, AR. THE TECHNICIAN STATED THAT I HAD BEEN IN AN ACCIDENT. THAT WASN'T TRUE. HE CALLED SUNRISE GMC IN MEMPHIS, TN OFF COVINGTON PIKE AND TOLD THEM ALL TYPES OF LIES AND TO NOT FIX IT. I TOOK IT TO SUNRISE ON NOVEMBER 20, 2017 AND THE TECHNICIAN LOOKED AT IT FOR 5 SECONDS AND SAID I HIT A POT HOLE AND THAT HE WOULD NOT FIX IT OR HONOR MY WARRANTY. A POT HOLE DIDN'T CAUSE THIS PROBLEM. I CURRENTLY HAVE A 5 YEAR 36,000 MILE WARRANTY THAT COVERS THIS PROBLEM. THERE IS ALSO A CURRENT RECALL ON THIS ISSUE AND I WAS NOT NOTIFIED WHEN I PURCHASED THE VEHICLE. I HAD TO LOOK IT UP ON MY OWN.
Mfg Campaign: 11047554
Recall Date: Nov 20, 2017
General Motors, Llc
Defect Description:
WHEELS
Potential Consequences:
RECALL# 42190 UPPER CONTROL ARM BROKE ON MY GMC SIERRA 1500. I WAS DRIVING OUT OF A CHURCH PARKING LOT AND MADE A LEFT TURN ON TO A CITY STREET AND MY RIGHT FRONT PASSENGER TIRE FELL OFF. I CONTACTED GM WARRANTY DEPARTMENT AND GOT IT TOWED TO DALTON MOTORS IN MARIANNA, AR. THE TECHNICIAN STATED THAT I HAD BEEN IN AN ACCIDENT. THAT WASN'T TRUE. HE CALLED SUNRISE GMC IN MEMPHIS, TN OFF COVINGTON PIKE AND TOLD THEM ALL TYPES OF LIES AND TO NOT FIX IT. I TOOK IT TO SUNRISE ON NOVEMBER 20, 2017 AND THE TECHNICIAN LOOKED AT IT FOR 5 SECONDS AND SAID I HIT A POT HOLE AND THAT HE WOULD NOT FIX IT OR HONOR MY WARRANTY. A POT HOLE DIDN'T CAUSE THIS PROBLEM. I CURRENTLY HAVE A 5 YEAR 36,000 MILE WARRANTY THAT COVERS THIS PROBLEM. THERE IS ALSO A CURRENT RECALL ON THIS ISSUE AND I WAS NOT NOTIFIED WHEN I PURCHASED THE VEHICLE. I HAD TO LOOK IT UP ON MY OWN.
Corrective Action:
RECALL# 42190 UPPER CONTROL ARM BROKE ON MY GMC SIERRA 1500. I WAS DRIVING OUT OF A CHURCH PARKING LOT AND MADE A LEFT TURN ON TO A CITY STREET AND MY RIGHT FRONT PASSENGER TIRE FELL OFF. I CONTACTED GM WARRANTY DEPARTMENT AND GOT IT TOWED TO DALTON MOTORS IN MARIANNA, AR. THE TECHNICIAN STATED THAT I HAD BEEN IN AN ACCIDENT. THAT WASN'T TRUE. HE CALLED SUNRISE GMC IN MEMPHIS, TN OFF COVINGTON PIKE AND TOLD THEM ALL TYPES OF LIES AND TO NOT FIX IT. I TOOK IT TO SUNRISE ON NOVEMBER 20, 2017 AND THE TECHNICIAN LOOKED AT IT FOR 5 SECONDS AND SAID I HIT A POT HOLE AND THAT HE WOULD NOT FIX IT OR HONOR MY WARRANTY. A POT HOLE DIDN'T CAUSE THIS PROBLEM. I CURRENTLY HAVE A 5 YEAR 36,000 MILE WARRANTY THAT COVERS THIS PROBLEM. THERE IS ALSO A CURRENT RECALL ON THIS ISSUE AND I WAS NOT NOTIFIED WHEN I PURCHASED THE VEHICLE. I HAD TO LOOK IT UP ON MY OWN.
Additional Notes:
RECALL# 42190 UPPER CONTROL ARM BROKE ON MY GMC SIERRA 1500. I WAS DRIVING OUT OF A CHURCH PARKING LOT AND MADE A LEFT TURN ON TO A CITY STREET AND MY RIGHT FRONT PASSENGER TIRE FELL OFF. I CONTACTED GM WARRANTY DEPARTMENT AND GOT IT TOWED TO DALTON MOTORS IN MARIANNA, AR. THE TECHNICIAN STATED THAT I HAD BEEN IN AN ACCIDENT. THAT WASN'T TRUE. HE CALLED SUNRISE GMC IN MEMPHIS, TN OFF COVINGTON PIKE AND TOLD THEM ALL TYPES OF LIES AND TO NOT FIX IT. I TOOK IT TO SUNRISE ON NOVEMBER 20, 2017 AND THE TECHNICIAN LOOKED AT IT FOR 5 SECONDS AND SAID I HIT A POT HOLE AND THAT HE WOULD NOT FIX IT OR HONOR MY WARRANTY. A POT HOLE DIDN'T CAUSE THIS PROBLEM. I CURRENTLY HAVE A 5 YEAR 36,000 MILE WARRANTY THAT COVERS THIS PROBLEM. THERE IS ALSO A CURRENT RECALL ON THIS ISSUE AND I WAS NOT NOTIFIED WHEN I PURCHASED THE VEHICLE. I HAD TO LOOK IT UP ON MY OWN.
Mfg Campaign: 11047554
Recall Date: Nov 20, 2017
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TL* THE CONTACT OWNS A 2016 GMC SIERRA 1500. WHILE INSPECTING THE VEHICLE, IT WAS DISCOVERED THAT THE PROTECTIVE RUST PROOFING COATING WAS COMING OFF, AND RUST AND CORROSION WERE PRESENT ON THE SUBFRAME OF THE VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,200.
Corrective Action:
TL* THE CONTACT OWNS A 2016 GMC SIERRA 1500. WHILE INSPECTING THE VEHICLE, IT WAS DISCOVERED THAT THE PROTECTIVE RUST PROOFING COATING WAS COMING OFF, AND RUST AND CORROSION WERE PRESENT ON THE SUBFRAME OF THE VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,200.
Additional Notes:
TL* THE CONTACT OWNS A 2016 GMC SIERRA 1500. WHILE INSPECTING THE VEHICLE, IT WAS DISCOVERED THAT THE PROTECTIVE RUST PROOFING COATING WAS COMING OFF, AND RUST AND CORROSION WERE PRESENT ON THE SUBFRAME OF THE VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,200.
Mfg Campaign: 11021517
Recall Date: Sep 5, 2017
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
POWER STEERING KEEPS GOING OUT FOR A SHORT PERIOD TIME THEN STARTS AGAIN ,CHECK POWER STEERING LIGHT COMES ON THEN GOES OFF. THIS HAS HAPPEN ABOUT 20 TIMES IN LESS THAN YEAR AND HALF WHILE DRIVING IN CITY AND HIGHWAY AND PARKING LOT. DEALER SAYS THEY CAN'T FIND ANYTHING
Corrective Action:
POWER STEERING KEEPS GOING OUT FOR A SHORT PERIOD TIME THEN STARTS AGAIN ,CHECK POWER STEERING LIGHT COMES ON THEN GOES OFF. THIS HAS HAPPEN ABOUT 20 TIMES IN LESS THAN YEAR AND HALF WHILE DRIVING IN CITY AND HIGHWAY AND PARKING LOT. DEALER SAYS THEY CAN'T FIND ANYTHING
Additional Notes:
POWER STEERING KEEPS GOING OUT FOR A SHORT PERIOD TIME THEN STARTS AGAIN ,CHECK POWER STEERING LIGHT COMES ON THEN GOES OFF. THIS HAS HAPPEN ABOUT 20 TIMES IN LESS THAN YEAR AND HALF WHILE DRIVING IN CITY AND HIGHWAY AND PARKING LOT. DEALER SAYS THEY CAN'T FIND ANYTHING
Mfg Campaign: 11013588
Recall Date: Aug 7, 2017
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I HAVE A 2016 GMC SIERRA 1500 5.3L. I'VE BROUGHT THE TRUCK DOWN TO THE DEALER 4 TIMES NOW BECAUSE THE AC DOESN'T BLOW COLD AIR. THE AC STOPPED WORKING AGAIN THIS WEEK WITH THE TRUCK ONLY HAVING 2,800 MILES ON IT. I CALLED GMC DIRECTLY (NOT THE DEALER) BECAUSE I DON'T WANT TO BRING THE TRUCK DOWN TO THE DEALER FOR THE 5TH TIME FOR THE SAME ISSUE. IT'S 85+ DEGREES NOW WHERE I LIVE AND DRIVING WITHOUT AC IS UNBEARABLE, ESPECIALLY WHEN IN TRAFFIC. GM SENT ME AN E-MAIL INFORMING ME THE AC CONDENSER IS FAULTY BY DESIGN AND A 'REDESIGN' HAS BEEN CREATED. THE PART IS ON "NATIONAL BACK ORDER" WITH NO ETA. THEY SAID IT COULD BE 4-6 WEEKS WHICH MEANS DRIVING MY TRUCK WITHOUT AC IS VERY UNCOMFORTABLE AND NOT AN OPTION WITH CHILDREN IN THE TRUCK WHO CAN'T WITHSTAND THE HEAT. I'M READING ON VARIOUS FORUMS THAT PEOPLE HAVE BEEN WAITING SINCE MARCH (4 MONTHS) FOR THE NEW CONDENSER TO COME IN.
Corrective Action:
I HAVE A 2016 GMC SIERRA 1500 5.3L. I'VE BROUGHT THE TRUCK DOWN TO THE DEALER 4 TIMES NOW BECAUSE THE AC DOESN'T BLOW COLD AIR. THE AC STOPPED WORKING AGAIN THIS WEEK WITH THE TRUCK ONLY HAVING 2,800 MILES ON IT. I CALLED GMC DIRECTLY (NOT THE DEALER) BECAUSE I DON'T WANT TO BRING THE TRUCK DOWN TO THE DEALER FOR THE 5TH TIME FOR THE SAME ISSUE. IT'S 85+ DEGREES NOW WHERE I LIVE AND DRIVING WITHOUT AC IS UNBEARABLE, ESPECIALLY WHEN IN TRAFFIC. GM SENT ME AN E-MAIL INFORMING ME THE AC CONDENSER IS FAULTY BY DESIGN AND A 'REDESIGN' HAS BEEN CREATED. THE PART IS ON "NATIONAL BACK ORDER" WITH NO ETA. THEY SAID IT COULD BE 4-6 WEEKS WHICH MEANS DRIVING MY TRUCK WITHOUT AC IS VERY UNCOMFORTABLE AND NOT AN OPTION WITH CHILDREN IN THE TRUCK WHO CAN'T WITHSTAND THE HEAT. I'M READING ON VARIOUS FORUMS THAT PEOPLE HAVE BEEN WAITING SINCE MARCH (4 MONTHS) FOR THE NEW CONDENSER TO COME IN.
Additional Notes:
I HAVE A 2016 GMC SIERRA 1500 5.3L. I'VE BROUGHT THE TRUCK DOWN TO THE DEALER 4 TIMES NOW BECAUSE THE AC DOESN'T BLOW COLD AIR. THE AC STOPPED WORKING AGAIN THIS WEEK WITH THE TRUCK ONLY HAVING 2,800 MILES ON IT. I CALLED GMC DIRECTLY (NOT THE DEALER) BECAUSE I DON'T WANT TO BRING THE TRUCK DOWN TO THE DEALER FOR THE 5TH TIME FOR THE SAME ISSUE. IT'S 85+ DEGREES NOW WHERE I LIVE AND DRIVING WITHOUT AC IS UNBEARABLE, ESPECIALLY WHEN IN TRAFFIC. GM SENT ME AN E-MAIL INFORMING ME THE AC CONDENSER IS FAULTY BY DESIGN AND A 'REDESIGN' HAS BEEN CREATED. THE PART IS ON "NATIONAL BACK ORDER" WITH NO ETA. THEY SAID IT COULD BE 4-6 WEEKS WHICH MEANS DRIVING MY TRUCK WITHOUT AC IS VERY UNCOMFORTABLE AND NOT AN OPTION WITH CHILDREN IN THE TRUCK WHO CAN'T WITHSTAND THE HEAT. I'M READING ON VARIOUS FORUMS THAT PEOPLE HAVE BEEN WAITING SINCE MARCH (4 MONTHS) FOR THE NEW CONDENSER TO COME IN.
Mfg Campaign: 11005270
Recall Date: Jul 14, 2017
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VEHICLE HAS A VIBRATION THAT GETS WORSE AS SPEED INCREASES.GM NOT BEING ABLE TO DETERMINE THE ORIGIN OF THE PROBLEM HAS SAID IT IS NOT A SAFETY ISSUE.THE VERY FACT THAT THEY CANNOT FIND THE ORIGIN MAKES IT A POTENTIAL SAFETY ISSUE. AFTER MUCH DIAGNOSTIC WORK AND PARTS REPLACEMENT STILL NO ANSWER.
Corrective Action:
VEHICLE HAS A VIBRATION THAT GETS WORSE AS SPEED INCREASES.GM NOT BEING ABLE TO DETERMINE THE ORIGIN OF THE PROBLEM HAS SAID IT IS NOT A SAFETY ISSUE.THE VERY FACT THAT THEY CANNOT FIND THE ORIGIN MAKES IT A POTENTIAL SAFETY ISSUE. AFTER MUCH DIAGNOSTIC WORK AND PARTS REPLACEMENT STILL NO ANSWER.
Additional Notes:
VEHICLE HAS A VIBRATION THAT GETS WORSE AS SPEED INCREASES.GM NOT BEING ABLE TO DETERMINE THE ORIGIN OF THE PROBLEM HAS SAID IT IS NOT A SAFETY ISSUE.THE VERY FACT THAT THEY CANNOT FIND THE ORIGIN MAKES IT A POTENTIAL SAFETY ISSUE. AFTER MUCH DIAGNOSTIC WORK AND PARTS REPLACEMENT STILL NO ANSWER.
Mfg Campaign: 10995749
Recall Date: Jun 18, 2017
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WIPERS DO NOT MOVE FAST ENOUGH TO CLEAR THE RAIN FROM THE WINDSHIELD MAKING IT IMPOSSIBLE TO SEE 5 FEET IN FRONT OF YOU. THIS IS A SAFETY ISSUE. THE BLADES NEED TO MOVE MORE QUICKLY TO CLEAR THE WINDSHIELD MAKING IT SAFE TO OPERATE WHEN IT RAINS.
Corrective Action:
WIPERS DO NOT MOVE FAST ENOUGH TO CLEAR THE RAIN FROM THE WINDSHIELD MAKING IT IMPOSSIBLE TO SEE 5 FEET IN FRONT OF YOU. THIS IS A SAFETY ISSUE. THE BLADES NEED TO MOVE MORE QUICKLY TO CLEAR THE WINDSHIELD MAKING IT SAFE TO OPERATE WHEN IT RAINS.
Additional Notes:
WIPERS DO NOT MOVE FAST ENOUGH TO CLEAR THE RAIN FROM THE WINDSHIELD MAKING IT IMPOSSIBLE TO SEE 5 FEET IN FRONT OF YOU. THIS IS A SAFETY ISSUE. THE BLADES NEED TO MOVE MORE QUICKLY TO CLEAR THE WINDSHIELD MAKING IT SAFE TO OPERATE WHEN IT RAINS.
Mfg Campaign: 10993564
Recall Date: Jun 6, 2017
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
8 SPEED TRANSMISSION BUCKS, HESITATES, LURCHES FORWARD, CLUNKS, WHILE IN DRIVE. THE CONTINENTAL TIRES ARE CUPPING, WHICH GM SAYS IS CHARACTERISTIC OF THE BRAND. THE TRUCK VIBRATES WHILE AT 25MPH, AROUND 50MPHM AND 65-75MPH. WHILE IN AWD/4WD AT 30 AND 50MPH, THE DRIVELINE MAKES A WHINING NOISE AND VIBRATES SOMETIMES.
Corrective Action:
8 SPEED TRANSMISSION BUCKS, HESITATES, LURCHES FORWARD, CLUNKS, WHILE IN DRIVE. THE CONTINENTAL TIRES ARE CUPPING, WHICH GM SAYS IS CHARACTERISTIC OF THE BRAND. THE TRUCK VIBRATES WHILE AT 25MPH, AROUND 50MPHM AND 65-75MPH. WHILE IN AWD/4WD AT 30 AND 50MPH, THE DRIVELINE MAKES A WHINING NOISE AND VIBRATES SOMETIMES.
Additional Notes:
8 SPEED TRANSMISSION BUCKS, HESITATES, LURCHES FORWARD, CLUNKS, WHILE IN DRIVE. THE CONTINENTAL TIRES ARE CUPPING, WHICH GM SAYS IS CHARACTERISTIC OF THE BRAND. THE TRUCK VIBRATES WHILE AT 25MPH, AROUND 50MPHM AND 65-75MPH. WHILE IN AWD/4WD AT 30 AND 50MPH, THE DRIVELINE MAKES A WHINING NOISE AND VIBRATES SOMETIMES.
Mfg Campaign: 10983568
Recall Date: May 4, 2017
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
8 SPEED TRANSMISSION BUCKS, HESITATES, LURCHES FORWARD, CLUNKS, WHILE IN DRIVE. THE CONTINENTAL TIRES ARE CUPPING, WHICH GM SAYS IS CHARACTERISTIC OF THE BRAND. THE TRUCK VIBRATES WHILE AT 25MPH, AROUND 50MPHM AND 65-75MPH. WHILE IN AWD/4WD AT 30 AND 50MPH, THE DRIVELINE MAKES A WHINING NOISE AND VIBRATES SOMETIMES.
Corrective Action:
8 SPEED TRANSMISSION BUCKS, HESITATES, LURCHES FORWARD, CLUNKS, WHILE IN DRIVE. THE CONTINENTAL TIRES ARE CUPPING, WHICH GM SAYS IS CHARACTERISTIC OF THE BRAND. THE TRUCK VIBRATES WHILE AT 25MPH, AROUND 50MPHM AND 65-75MPH. WHILE IN AWD/4WD AT 30 AND 50MPH, THE DRIVELINE MAKES A WHINING NOISE AND VIBRATES SOMETIMES.
Additional Notes:
8 SPEED TRANSMISSION BUCKS, HESITATES, LURCHES FORWARD, CLUNKS, WHILE IN DRIVE. THE CONTINENTAL TIRES ARE CUPPING, WHICH GM SAYS IS CHARACTERISTIC OF THE BRAND. THE TRUCK VIBRATES WHILE AT 25MPH, AROUND 50MPHM AND 65-75MPH. WHILE IN AWD/4WD AT 30 AND 50MPH, THE DRIVELINE MAKES A WHINING NOISE AND VIBRATES SOMETIMES.
Mfg Campaign: 10983568
Recall Date: May 4, 2017
General Motors, Llc
Defect Description:
WHEELS
Potential Consequences:
8 SPEED TRANSMISSION BUCKS, HESITATES, LURCHES FORWARD, CLUNKS, WHILE IN DRIVE. THE CONTINENTAL TIRES ARE CUPPING, WHICH GM SAYS IS CHARACTERISTIC OF THE BRAND. THE TRUCK VIBRATES WHILE AT 25MPH, AROUND 50MPHM AND 65-75MPH. WHILE IN AWD/4WD AT 30 AND 50MPH, THE DRIVELINE MAKES A WHINING NOISE AND VIBRATES SOMETIMES.
Corrective Action:
8 SPEED TRANSMISSION BUCKS, HESITATES, LURCHES FORWARD, CLUNKS, WHILE IN DRIVE. THE CONTINENTAL TIRES ARE CUPPING, WHICH GM SAYS IS CHARACTERISTIC OF THE BRAND. THE TRUCK VIBRATES WHILE AT 25MPH, AROUND 50MPHM AND 65-75MPH. WHILE IN AWD/4WD AT 30 AND 50MPH, THE DRIVELINE MAKES A WHINING NOISE AND VIBRATES SOMETIMES.
Additional Notes:
8 SPEED TRANSMISSION BUCKS, HESITATES, LURCHES FORWARD, CLUNKS, WHILE IN DRIVE. THE CONTINENTAL TIRES ARE CUPPING, WHICH GM SAYS IS CHARACTERISTIC OF THE BRAND. THE TRUCK VIBRATES WHILE AT 25MPH, AROUND 50MPHM AND 65-75MPH. WHILE IN AWD/4WD AT 30 AND 50MPH, THE DRIVELINE MAKES A WHINING NOISE AND VIBRATES SOMETIMES.
Mfg Campaign: 10983568
Recall Date: May 4, 2017
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
GM 8 SPEED TRANSMISSION IS FULL OF PROBLEM. IT CONSTANTLY HESITATES, HANG GEARS, BUCKS, AND POSES VARIOUS SAFETY CONCERNS. FOR INSTANCE IF MERGING ONTO THE HIGHWAY THE TRANSMISSION WILL HESITATE AND THE TRUCK WILL BE UNRESPONSIVE TO GAS PEDAL INPUT FOR A PERIOD OF TIME SOMETIMES UP TO 12 SECS. THIS HESITATION CAUSES A SAFETY CONCERN WHEN ATTEMPTING TO MERGE INTO TRAFFIC. GM ACKNOWLEDGES THESE CONCERNS BUT STATES THAT IT IS OPERATING AS DESIGNED BUT ARE WORKING ON SOFTWARE UPDATES TO IMPROVE TRANSMISSION PERFORMANCE. THIS HAS BEEN A CONSTANT ISSUE SINCE I PURCHASED THE TRUCK.
Corrective Action:
GM 8 SPEED TRANSMISSION IS FULL OF PROBLEM. IT CONSTANTLY HESITATES, HANG GEARS, BUCKS, AND POSES VARIOUS SAFETY CONCERNS. FOR INSTANCE IF MERGING ONTO THE HIGHWAY THE TRANSMISSION WILL HESITATE AND THE TRUCK WILL BE UNRESPONSIVE TO GAS PEDAL INPUT FOR A PERIOD OF TIME SOMETIMES UP TO 12 SECS. THIS HESITATION CAUSES A SAFETY CONCERN WHEN ATTEMPTING TO MERGE INTO TRAFFIC. GM ACKNOWLEDGES THESE CONCERNS BUT STATES THAT IT IS OPERATING AS DESIGNED BUT ARE WORKING ON SOFTWARE UPDATES TO IMPROVE TRANSMISSION PERFORMANCE. THIS HAS BEEN A CONSTANT ISSUE SINCE I PURCHASED THE TRUCK.
Additional Notes:
GM 8 SPEED TRANSMISSION IS FULL OF PROBLEM. IT CONSTANTLY HESITATES, HANG GEARS, BUCKS, AND POSES VARIOUS SAFETY CONCERNS. FOR INSTANCE IF MERGING ONTO THE HIGHWAY THE TRANSMISSION WILL HESITATE AND THE TRUCK WILL BE UNRESPONSIVE TO GAS PEDAL INPUT FOR A PERIOD OF TIME SOMETIMES UP TO 12 SECS. THIS HESITATION CAUSES A SAFETY CONCERN WHEN ATTEMPTING TO MERGE INTO TRAFFIC. GM ACKNOWLEDGES THESE CONCERNS BUT STATES THAT IT IS OPERATING AS DESIGNED BUT ARE WORKING ON SOFTWARE UPDATES TO IMPROVE TRANSMISSION PERFORMANCE. THIS HAS BEEN A CONSTANT ISSUE SINCE I PURCHASED THE TRUCK.
Mfg Campaign: 10983414
Recall Date: May 3, 2017
General Motors, Llc
Defect Description:
SEATS
Potential Consequences:
REAR BENCH SEAT HEADRESTS DO NOT STAY LOCKED IN POSITION WHEN RAISED. LEANING HEAD BACK ONTO HEADREST CAUSES THEM TO LOWER WHICH COULD RESULT IN INJURY TO THE BASE OF THE NECK OR HEAD DURING A CRASH. ALSO, HEADRESTS ARE TOO LOW FOR FULL SIZE ADULTS TO ADEQUATELY PROTECT THE HEAD/NECK FROM HITTING GLASS REAR WINDOW DURING HARD STOP OR CRASH. TOOK VEHICLE TO DEALERSHIP TO INVESTIGATE. DEALER INDICATED ALL 2016/2017 MODEL TRUCKS ON THEIR LOT FUNCTION THIS WAY. ASKED TO REPORT IT HERE. REAR SEAT HEADRESTS NEED TO BE RECALLED TO ALLOW FOR A LOCKING MECHANISM TO BE INSTALLED. REAR SEAT HEADREST DESIGN NEEDS UPDATED TO INCREASE BACK OF HEAD/NECK PROTECTION HEIGHTS DURING CRASH.
Corrective Action:
REAR BENCH SEAT HEADRESTS DO NOT STAY LOCKED IN POSITION WHEN RAISED. LEANING HEAD BACK ONTO HEADREST CAUSES THEM TO LOWER WHICH COULD RESULT IN INJURY TO THE BASE OF THE NECK OR HEAD DURING A CRASH. ALSO, HEADRESTS ARE TOO LOW FOR FULL SIZE ADULTS TO ADEQUATELY PROTECT THE HEAD/NECK FROM HITTING GLASS REAR WINDOW DURING HARD STOP OR CRASH. TOOK VEHICLE TO DEALERSHIP TO INVESTIGATE. DEALER INDICATED ALL 2016/2017 MODEL TRUCKS ON THEIR LOT FUNCTION THIS WAY. ASKED TO REPORT IT HERE. REAR SEAT HEADRESTS NEED TO BE RECALLED TO ALLOW FOR A LOCKING MECHANISM TO BE INSTALLED. REAR SEAT HEADREST DESIGN NEEDS UPDATED TO INCREASE BACK OF HEAD/NECK PROTECTION HEIGHTS DURING CRASH.
Additional Notes:
REAR BENCH SEAT HEADRESTS DO NOT STAY LOCKED IN POSITION WHEN RAISED. LEANING HEAD BACK ONTO HEADREST CAUSES THEM TO LOWER WHICH COULD RESULT IN INJURY TO THE BASE OF THE NECK OR HEAD DURING A CRASH. ALSO, HEADRESTS ARE TOO LOW FOR FULL SIZE ADULTS TO ADEQUATELY PROTECT THE HEAD/NECK FROM HITTING GLASS REAR WINDOW DURING HARD STOP OR CRASH. TOOK VEHICLE TO DEALERSHIP TO INVESTIGATE. DEALER INDICATED ALL 2016/2017 MODEL TRUCKS ON THEIR LOT FUNCTION THIS WAY. ASKED TO REPORT IT HERE. REAR SEAT HEADRESTS NEED TO BE RECALLED TO ALLOW FOR A LOCKING MECHANISM TO BE INSTALLED. REAR SEAT HEADREST DESIGN NEEDS UPDATED TO INCREASE BACK OF HEAD/NECK PROTECTION HEIGHTS DURING CRASH.
Mfg Campaign: 10971046
Recall Date: Apr 7, 2017
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
Recent Articles
Jeep Grand Cherokee Head Restraint Problem
Chrysler (FCA US, LLC) has announced a safety issue affecting certain 2023–2024 Jeep Grand Ch ...
Aug 1, 2025Fuel Injector Problem: 2021-2024 Ford Bronco Sport and 2020-2022 Ford Escape
If you own a 2021-2024 Ford Bronco Sport or 2020-2022 Ford Escape equipped with a 1.5L Dragon GTDI e ...
Jul 28, 2025Airbag Problem Affects 2022-2025 Chrysler Pacifica and Voyager Vehicles
If you own a Chrysler Pacifica or Voyager, your vehicle may be equipped with defective side curtain ...
Jul 24, 2025