Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2014-2017 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles. The driver's air bag inflator may explode during deployment, due to a manufacturing defect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232404980
Recall Date: May 10, 2023
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202321200
Recall Date: Apr 8, 2021
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2016 Chevrolet Traverse, GMC Acadia, and Buick Enclave vehicles manufactured November 6, 2015, to November 12, 2015. The affected vehicles have a the third row left lower seat frame that may have welds that are not in the correction location.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21930
Recall Date: Dec 11, 2015
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2016 Chevrolet Traverse, GMC Acadia, and Buick Enclave vehicles manufactured August 18, 2015 to September 24, 2015. Due to a manufacturing defect, the windshield wiper motor may overheat when used.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15780/15789
Recall Date: Sep 29, 2015
Consumer Complaints
259 ComplaintsGeneral Motors, Llc
Defect Description:
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
Potential Consequences:
See attached document for complaint
Corrective Action:
See attached document for complaint
Additional Notes:
See attached document for complaint
Mfg Campaign: 11576826
Recall Date: Mar 12, 2024
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11576150
Recall Date: Mar 8, 2024
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
Rack and pinion sudden failure. I lost control of the vehicle almost going off the road .
Corrective Action:
Rack and pinion sudden failure. I lost control of the vehicle almost going off the road .
Additional Notes:
Rack and pinion sudden failure. I lost control of the vehicle almost going off the road .
Mfg Campaign: 11576093
Recall Date: Mar 7, 2024
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11575727
Recall Date: Mar 6, 2024
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11574839
Recall Date: Mar 1, 2024
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11573311
Recall Date: Feb 22, 2024
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
This recall has been open since May of 2023. So for 9 months I have patiently waited for a remedy to become available, they have yet to do this so the dealership will not fix my car.
Corrective Action:
This recall has been open since May of 2023. So for 9 months I have patiently waited for a remedy to become available, they have yet to do this so the dealership will not fix my car.
Additional Notes:
This recall has been open since May of 2023. So for 9 months I have patiently waited for a remedy to become available, they have yet to do this so the dealership will not fix my car.
Mfg Campaign: 11572539
Recall Date: Feb 17, 2024
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11572407
Recall Date: Feb 16, 2024
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11570545
Recall Date: Feb 7, 2024
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11569303
Recall Date: Feb 1, 2024
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11568748
Recall Date: Jan 30, 2024
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11568819
Recall Date: Jan 30, 2024
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11568837
Recall Date: Jan 30, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was driving and all of a sudden my drivers seat started to move foward and down and then eventually reclined fully back and then stopped. Now my seat is permanently reclined. I could have been killed or seriously injured because the seat was moving while I was driving the car and I felt I could have been smushed into the steering wheel.
Corrective Action:
I was driving and all of a sudden my drivers seat started to move foward and down and then eventually reclined fully back and then stopped. Now my seat is permanently reclined. I could have been killed or seriously injured because the seat was moving while I was driving the car and I felt I could have been smushed into the steering wheel.
Additional Notes:
I was driving and all of a sudden my drivers seat started to move foward and down and then eventually reclined fully back and then stopped. Now my seat is permanently reclined. I could have been killed or seriously injured because the seat was moving while I was driving the car and I felt I could have been smushed into the steering wheel.
Mfg Campaign: 11568505
Recall Date: Jan 29, 2024
General Motors, Llc
Defect Description:
SEATS
Potential Consequences:
I was driving and all of a sudden my drivers seat started to move foward and down and then eventually reclined fully back and then stopped. Now my seat is permanently reclined. I could have been killed or seriously injured because the seat was moving while I was driving the car and I felt I could have been smushed into the steering wheel.
Corrective Action:
I was driving and all of a sudden my drivers seat started to move foward and down and then eventually reclined fully back and then stopped. Now my seat is permanently reclined. I could have been killed or seriously injured because the seat was moving while I was driving the car and I felt I could have been smushed into the steering wheel.
Additional Notes:
I was driving and all of a sudden my drivers seat started to move foward and down and then eventually reclined fully back and then stopped. Now my seat is permanently reclined. I could have been killed or seriously injured because the seat was moving while I was driving the car and I felt I could have been smushed into the steering wheel.
Mfg Campaign: 11568505
Recall Date: Jan 29, 2024
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
A few years ago I was driving home and both headlights of our GMC Acadia went out at the same time. I drove home, in the country, in total darkness. We had them replaced by the garage, which was very, very expensive due to extreme difficulty accessing the headlights for this model. Since then, we have had to replace them two more times which we did ourselves due to the cost. We have owned this car since it's been brand new and have always had issues with seeing in the dark. For the last several years, we have had teen drivers driving this car. My son is worried so we recently we had it in the shop to adjust the headlights. They actually made them worse, which we didn't think could happen. They said they had their best mechanic on it but because they were doing it during their office hours, all daylight they never could see it at night. We had to get it readjusted back to where it was just to see again but back to still no good. I started researching to see if others are having similar problems and it does look like there are many complaints about loose wires in the headlights & fuse box, or maybe something related to the computer? Some other years may have had a recall for this same problem. I really hope someone like you could investigate this. My husband is a retired state trooper and ready to get rid of this beautiful car just because the headlights!! We live in the country and our son is worried he will get in an accident or hit someone walking down the road at night because he can't see. A mother and son shouldn't have to stress about headlights/seeing at night/crashes when we have a nice car!! How do both headlights need replaced 3 times on the same car?? We are trying to see if they make LED lights for this model but were told no. Any advice to have GMC help us with this before something happens? I would feel terrible if we could prevent something but just selling it and passing the problem on doesn't seem the answer to me. Thank you
Corrective Action:
A few years ago I was driving home and both headlights of our GMC Acadia went out at the same time. I drove home, in the country, in total darkness. We had them replaced by the garage, which was very, very expensive due to extreme difficulty accessing the headlights for this model. Since then, we have had to replace them two more times which we did ourselves due to the cost. We have owned this car since it's been brand new and have always had issues with seeing in the dark. For the last several years, we have had teen drivers driving this car. My son is worried so we recently we had it in the shop to adjust the headlights. They actually made them worse, which we didn't think could happen. They said they had their best mechanic on it but because they were doing it during their office hours, all daylight they never could see it at night. We had to get it readjusted back to where it was just to see again but back to still no good. I started researching to see if others are having similar problems and it does look like there are many complaints about loose wires in the headlights & fuse box, or maybe something related to the computer? Some other years may have had a recall for this same problem. I really hope someone like you could investigate this. My husband is a retired state trooper and ready to get rid of this beautiful car just because the headlights!! We live in the country and our son is worried he will get in an accident or hit someone walking down the road at night because he can't see. A mother and son shouldn't have to stress about headlights/seeing at night/crashes when we have a nice car!! How do both headlights need replaced 3 times on the same car?? We are trying to see if they make LED lights for this model but were told no. Any advice to have GMC help us with this before something happens? I would feel terrible if we could prevent something but just selling it and passing the problem on doesn't seem the answer to me. Thank you
Additional Notes:
A few years ago I was driving home and both headlights of our GMC Acadia went out at the same time. I drove home, in the country, in total darkness. We had them replaced by the garage, which was very, very expensive due to extreme difficulty accessing the headlights for this model. Since then, we have had to replace them two more times which we did ourselves due to the cost. We have owned this car since it's been brand new and have always had issues with seeing in the dark. For the last several years, we have had teen drivers driving this car. My son is worried so we recently we had it in the shop to adjust the headlights. They actually made them worse, which we didn't think could happen. They said they had their best mechanic on it but because they were doing it during their office hours, all daylight they never could see it at night. We had to get it readjusted back to where it was just to see again but back to still no good. I started researching to see if others are having similar problems and it does look like there are many complaints about loose wires in the headlights & fuse box, or maybe something related to the computer? Some other years may have had a recall for this same problem. I really hope someone like you could investigate this. My husband is a retired state trooper and ready to get rid of this beautiful car just because the headlights!! We live in the country and our son is worried he will get in an accident or hit someone walking down the road at night because he can't see. A mother and son shouldn't have to stress about headlights/seeing at night/crashes when we have a nice car!! How do both headlights need replaced 3 times on the same car?? We are trying to see if they make LED lights for this model but were told no. Any advice to have GMC help us with this before something happens? I would feel terrible if we could prevent something but just selling it and passing the problem on doesn't seem the answer to me. Thank you
Mfg Campaign: 11568268
Recall Date: Jan 27, 2024
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
A few years ago I was driving home and both headlights of our GMC Acadia went out at the same time. I drove home, in the country, in total darkness. We had them replaced by the garage, which was very, very expensive due to extreme difficulty accessing the headlights for this model. Since then, we have had to replace them two more times which we did ourselves due to the cost. We have owned this car since it's been brand new and have always had issues with seeing in the dark. For the last several years, we have had teen drivers driving this car. My son is worried so we recently we had it in the shop to adjust the headlights. They actually made them worse, which we didn't think could happen. They said they had their best mechanic on it but because they were doing it during their office hours, all daylight they never could see it at night. We had to get it readjusted back to where it was just to see again but back to still no good. I started researching to see if others are having similar problems and it does look like there are many complaints about loose wires in the headlights & fuse box, or maybe something related to the computer? Some other years may have had a recall for this same problem. I really hope someone like you could investigate this. My husband is a retired state trooper and ready to get rid of this beautiful car just because the headlights!! We live in the country and our son is worried he will get in an accident or hit someone walking down the road at night because he can't see. A mother and son shouldn't have to stress about headlights/seeing at night/crashes when we have a nice car!! How do both headlights need replaced 3 times on the same car?? We are trying to see if they make LED lights for this model but were told no. Any advice to have GMC help us with this before something happens? I would feel terrible if we could prevent something but just selling it and passing the problem on doesn't seem the answer to me. Thank you
Corrective Action:
A few years ago I was driving home and both headlights of our GMC Acadia went out at the same time. I drove home, in the country, in total darkness. We had them replaced by the garage, which was very, very expensive due to extreme difficulty accessing the headlights for this model. Since then, we have had to replace them two more times which we did ourselves due to the cost. We have owned this car since it's been brand new and have always had issues with seeing in the dark. For the last several years, we have had teen drivers driving this car. My son is worried so we recently we had it in the shop to adjust the headlights. They actually made them worse, which we didn't think could happen. They said they had their best mechanic on it but because they were doing it during their office hours, all daylight they never could see it at night. We had to get it readjusted back to where it was just to see again but back to still no good. I started researching to see if others are having similar problems and it does look like there are many complaints about loose wires in the headlights & fuse box, or maybe something related to the computer? Some other years may have had a recall for this same problem. I really hope someone like you could investigate this. My husband is a retired state trooper and ready to get rid of this beautiful car just because the headlights!! We live in the country and our son is worried he will get in an accident or hit someone walking down the road at night because he can't see. A mother and son shouldn't have to stress about headlights/seeing at night/crashes when we have a nice car!! How do both headlights need replaced 3 times on the same car?? We are trying to see if they make LED lights for this model but were told no. Any advice to have GMC help us with this before something happens? I would feel terrible if we could prevent something but just selling it and passing the problem on doesn't seem the answer to me. Thank you
Additional Notes:
A few years ago I was driving home and both headlights of our GMC Acadia went out at the same time. I drove home, in the country, in total darkness. We had them replaced by the garage, which was very, very expensive due to extreme difficulty accessing the headlights for this model. Since then, we have had to replace them two more times which we did ourselves due to the cost. We have owned this car since it's been brand new and have always had issues with seeing in the dark. For the last several years, we have had teen drivers driving this car. My son is worried so we recently we had it in the shop to adjust the headlights. They actually made them worse, which we didn't think could happen. They said they had their best mechanic on it but because they were doing it during their office hours, all daylight they never could see it at night. We had to get it readjusted back to where it was just to see again but back to still no good. I started researching to see if others are having similar problems and it does look like there are many complaints about loose wires in the headlights & fuse box, or maybe something related to the computer? Some other years may have had a recall for this same problem. I really hope someone like you could investigate this. My husband is a retired state trooper and ready to get rid of this beautiful car just because the headlights!! We live in the country and our son is worried he will get in an accident or hit someone walking down the road at night because he can't see. A mother and son shouldn't have to stress about headlights/seeing at night/crashes when we have a nice car!! How do both headlights need replaced 3 times on the same car?? We are trying to see if they make LED lights for this model but were told no. Any advice to have GMC help us with this before something happens? I would feel terrible if we could prevent something but just selling it and passing the problem on doesn't seem the answer to me. Thank you
Mfg Campaign: 11568268
Recall Date: Jan 27, 2024
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11568005
Recall Date: Jan 26, 2024
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11567835
Recall Date: Jan 25, 2024
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and a case was opened. The manufacturer confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and a case was opened. The manufacturer confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and a case was opened. The manufacturer confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11564208
Recall Date: Jan 8, 2024
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