Complaints & Recalls
Official Safety Recalls - Important!
29 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2022-2023 Genesis GV70, GV80, G80, and G90 vehicles. The fuel pump may fail, which can result in a loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 022G
Recall Date: Apr 19, 2024
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2021-2022 Genesis G80, GV80, and 2022 Genesis GV70 vehicles. The fuel pump may fail, which can result in a loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 016G
Recall Date: Sep 11, 2023
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2020-2023 Genesis GV80, 2021-2023 Genesis G80, 2022-2023 Genesis GV70, and 2023 Genesis GV60 vehicles. In the event of a crash, the front driver-side and/or passenger-side seat belt pretensioners may explode upon deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 012G
Recall Date: Feb 16, 2023
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2021 Elantra, Elantra HEV, Venue, Genesis GV80 and 2022 Genesis GV70 vehicles. In the event of a crash, the front driver-side and/or passenger-side seat belt pretensioner(s) may explode upon deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 211/009G
Recall Date: Oct 13, 2021
Consumer Complaints
119 ComplaintsHyundai Motor America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Vehicle constantly chokes and even stalls from lack of fuel delivery
Corrective Action:
Vehicle constantly chokes and even stalls from lack of fuel delivery
Additional Notes:
Vehicle constantly chokes and even stalls from lack of fuel delivery
Mfg Campaign: 11537323
Recall Date: Aug 9, 2023
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
I have started getting Check limited slip differential pop up on the cluster. This is a known issue and many people have already reported it. There should be a recall on this. Also there are fuel pump issues causing stalling sometimes.
Corrective Action:
I have started getting Check limited slip differential pop up on the cluster. This is a known issue and many people have already reported it. There should be a recall on this. Also there are fuel pump issues causing stalling sometimes.
Additional Notes:
I have started getting Check limited slip differential pop up on the cluster. This is a known issue and many people have already reported it. There should be a recall on this. Also there are fuel pump issues causing stalling sometimes.
Mfg Campaign: 11537329
Recall Date: Aug 9, 2023
Hyundai Motor America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I have started getting Check limited slip differential pop up on the cluster. This is a known issue and many people have already reported it. There should be a recall on this. Also there are fuel pump issues causing stalling sometimes.
Corrective Action:
I have started getting Check limited slip differential pop up on the cluster. This is a known issue and many people have already reported it. There should be a recall on this. Also there are fuel pump issues causing stalling sometimes.
Additional Notes:
I have started getting Check limited slip differential pop up on the cluster. This is a known issue and many people have already reported it. There should be a recall on this. Also there are fuel pump issues causing stalling sometimes.
Mfg Campaign: 11537329
Recall Date: Aug 9, 2023
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
Vehicle lost power while normal driving. This happened multiple times. All dashboard lights turn on, then vehicle shut down/shut off. Had to safely pull over to shift gear into PARK, then restart vehicle. Vehicle acceleration is very poor, the more it does this. Vehicle feels like it’s not being provided fuel. On my app, vehicle show “ALL SYSTEMS NORMAL”. Purchased brand new, only 8500 highway miles.
Corrective Action:
Vehicle lost power while normal driving. This happened multiple times. All dashboard lights turn on, then vehicle shut down/shut off. Had to safely pull over to shift gear into PARK, then restart vehicle. Vehicle acceleration is very poor, the more it does this. Vehicle feels like it’s not being provided fuel. On my app, vehicle show “ALL SYSTEMS NORMAL”. Purchased brand new, only 8500 highway miles.
Additional Notes:
Vehicle lost power while normal driving. This happened multiple times. All dashboard lights turn on, then vehicle shut down/shut off. Had to safely pull over to shift gear into PARK, then restart vehicle. Vehicle acceleration is very poor, the more it does this. Vehicle feels like it’s not being provided fuel. On my app, vehicle show “ALL SYSTEMS NORMAL”. Purchased brand new, only 8500 highway miles.
Mfg Campaign: 11535163
Recall Date: Jul 28, 2023
Hyundai Motor America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Vehicle lost power while normal driving. This happened multiple times. All dashboard lights turn on, then vehicle shut down/shut off. Had to safely pull over to shift gear into PARK, then restart vehicle. Vehicle acceleration is very poor, the more it does this. Vehicle feels like it’s not being provided fuel. On my app, vehicle show “ALL SYSTEMS NORMAL”. Purchased brand new, only 8500 highway miles.
Corrective Action:
Vehicle lost power while normal driving. This happened multiple times. All dashboard lights turn on, then vehicle shut down/shut off. Had to safely pull over to shift gear into PARK, then restart vehicle. Vehicle acceleration is very poor, the more it does this. Vehicle feels like it’s not being provided fuel. On my app, vehicle show “ALL SYSTEMS NORMAL”. Purchased brand new, only 8500 highway miles.
Additional Notes:
Vehicle lost power while normal driving. This happened multiple times. All dashboard lights turn on, then vehicle shut down/shut off. Had to safely pull over to shift gear into PARK, then restart vehicle. Vehicle acceleration is very poor, the more it does this. Vehicle feels like it’s not being provided fuel. On my app, vehicle show “ALL SYSTEMS NORMAL”. Purchased brand new, only 8500 highway miles.
Mfg Campaign: 11535163
Recall Date: Jul 28, 2023
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle lost power while normal driving. This happened multiple times. All dashboard lights turn on, then vehicle shut down/shut off. Had to safely pull over to shift gear into PARK, then restart vehicle. Vehicle acceleration is very poor, the more it does this. Vehicle feels like it’s not being provided fuel. On my app, vehicle show “ALL SYSTEMS NORMAL”. Purchased brand new, only 8500 highway miles.
Corrective Action:
Vehicle lost power while normal driving. This happened multiple times. All dashboard lights turn on, then vehicle shut down/shut off. Had to safely pull over to shift gear into PARK, then restart vehicle. Vehicle acceleration is very poor, the more it does this. Vehicle feels like it’s not being provided fuel. On my app, vehicle show “ALL SYSTEMS NORMAL”. Purchased brand new, only 8500 highway miles.
Additional Notes:
Vehicle lost power while normal driving. This happened multiple times. All dashboard lights turn on, then vehicle shut down/shut off. Had to safely pull over to shift gear into PARK, then restart vehicle. Vehicle acceleration is very poor, the more it does this. Vehicle feels like it’s not being provided fuel. On my app, vehicle show “ALL SYSTEMS NORMAL”. Purchased brand new, only 8500 highway miles.
Mfg Campaign: 11535163
Recall Date: Jul 28, 2023
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
At 65 miles an hour on the interstate, I suddenly lost control of the accelerator and the car immediately began to lose speed. I pulled into the breakdown lane and came to a stop. I put the car in park and attempted to increase the engine speed by pressing on the accelerator. It was only when I jammed my foot to the floor that the engine responded. I then drove the car carefully to a Genesis dealer where I was told that this happens to the GV 70 when it is in Eco mode. The car is now at the dealer who will attempt to fix it, I hope.
Corrective Action:
At 65 miles an hour on the interstate, I suddenly lost control of the accelerator and the car immediately began to lose speed. I pulled into the breakdown lane and came to a stop. I put the car in park and attempted to increase the engine speed by pressing on the accelerator. It was only when I jammed my foot to the floor that the engine responded. I then drove the car carefully to a Genesis dealer where I was told that this happens to the GV 70 when it is in Eco mode. The car is now at the dealer who will attempt to fix it, I hope.
Additional Notes:
At 65 miles an hour on the interstate, I suddenly lost control of the accelerator and the car immediately began to lose speed. I pulled into the breakdown lane and came to a stop. I put the car in park and attempted to increase the engine speed by pressing on the accelerator. It was only when I jammed my foot to the floor that the engine responded. I then drove the car carefully to a Genesis dealer where I was told that this happens to the GV 70 when it is in Eco mode. The car is now at the dealer who will attempt to fix it, I hope.
Mfg Campaign: 11533053
Recall Date: Jul 18, 2023
Hyundai Motor America
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
At 65 miles an hour on the interstate, I suddenly lost control of the accelerator and the car immediately began to lose speed. I pulled into the breakdown lane and came to a stop. I put the car in park and attempted to increase the engine speed by pressing on the accelerator. It was only when I jammed my foot to the floor that the engine responded. I then drove the car carefully to a Genesis dealer where I was told that this happens to the GV 70 when it is in Eco mode. The car is now at the dealer who will attempt to fix it, I hope.
Corrective Action:
At 65 miles an hour on the interstate, I suddenly lost control of the accelerator and the car immediately began to lose speed. I pulled into the breakdown lane and came to a stop. I put the car in park and attempted to increase the engine speed by pressing on the accelerator. It was only when I jammed my foot to the floor that the engine responded. I then drove the car carefully to a Genesis dealer where I was told that this happens to the GV 70 when it is in Eco mode. The car is now at the dealer who will attempt to fix it, I hope.
Additional Notes:
At 65 miles an hour on the interstate, I suddenly lost control of the accelerator and the car immediately began to lose speed. I pulled into the breakdown lane and came to a stop. I put the car in park and attempted to increase the engine speed by pressing on the accelerator. It was only when I jammed my foot to the floor that the engine responded. I then drove the car carefully to a Genesis dealer where I was told that this happens to the GV 70 when it is in Eco mode. The car is now at the dealer who will attempt to fix it, I hope.
Mfg Campaign: 11533053
Recall Date: Jul 18, 2023
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
Car has now lost power several times, including incident trying to cross multi lane road when it lost power and caused other vehicles to slam on brakes to avoid hitting me. The car lost power while merging onto interstate and vehicles had to avoid my car. It’s lost power just driving down the highway with cars swerving around me. I feel very unsafe but I need my car for work.
Corrective Action:
Car has now lost power several times, including incident trying to cross multi lane road when it lost power and caused other vehicles to slam on brakes to avoid hitting me. The car lost power while merging onto interstate and vehicles had to avoid my car. It’s lost power just driving down the highway with cars swerving around me. I feel very unsafe but I need my car for work.
Additional Notes:
Car has now lost power several times, including incident trying to cross multi lane road when it lost power and caused other vehicles to slam on brakes to avoid hitting me. The car lost power while merging onto interstate and vehicles had to avoid my car. It’s lost power just driving down the highway with cars swerving around me. I feel very unsafe but I need my car for work.
Mfg Campaign: 11532820
Recall Date: Jul 17, 2023
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
Car has now lost power several times, including incident trying to cross multi lane road when it lost power and caused other vehicles to slam on brakes to avoid hitting me. The car lost power while merging onto interstate and vehicles had to avoid my car. It’s lost power just driving down the highway with cars swerving around me. I feel very unsafe but I need my car for work.
Corrective Action:
Car has now lost power several times, including incident trying to cross multi lane road when it lost power and caused other vehicles to slam on brakes to avoid hitting me. The car lost power while merging onto interstate and vehicles had to avoid my car. It’s lost power just driving down the highway with cars swerving around me. I feel very unsafe but I need my car for work.
Additional Notes:
Car has now lost power several times, including incident trying to cross multi lane road when it lost power and caused other vehicles to slam on brakes to avoid hitting me. The car lost power while merging onto interstate and vehicles had to avoid my car. It’s lost power just driving down the highway with cars swerving around me. I feel very unsafe but I need my car for work.
Mfg Campaign: 11532820
Recall Date: Jul 17, 2023
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When accelerating from a stop the vehicle will hesitate to go, then begins to buck as if it is trying to go which causes a whiplash motion. The vehicle has also hesitated to go, then bucked then stalled on us during acceleration after a turn. Thankfully, we were on a street that was not busy at the time. The episodes are getting worse and more frequent but the dealership doesn’t seem to want to address the issue even though multiple videos have been sent to the service manager.
Corrective Action:
When accelerating from a stop the vehicle will hesitate to go, then begins to buck as if it is trying to go which causes a whiplash motion. The vehicle has also hesitated to go, then bucked then stalled on us during acceleration after a turn. Thankfully, we were on a street that was not busy at the time. The episodes are getting worse and more frequent but the dealership doesn’t seem to want to address the issue even though multiple videos have been sent to the service manager.
Additional Notes:
When accelerating from a stop the vehicle will hesitate to go, then begins to buck as if it is trying to go which causes a whiplash motion. The vehicle has also hesitated to go, then bucked then stalled on us during acceleration after a turn. Thankfully, we were on a street that was not busy at the time. The episodes are getting worse and more frequent but the dealership doesn’t seem to want to address the issue even though multiple videos have been sent to the service manager.
Mfg Campaign: 11531115
Recall Date: Jul 8, 2023
Hyundai Motor America
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2022 Genesis GV70. The contact stated that while driving at 10 MPH and attempting to come to a stop, upon depressing the brake pedal, the vehicle failed to come to a stop. As a result, the contact collided with the vehicle in front of him. The contact stated that the FWC system failed to activate prior to the collision. The air bags did not deploy. No warning lights were displayed on the instrument panel. A police report was filed. The other driver was transported via ambulance to be treated for undisclosed injuries. The vehicle was towed to a tow yard and later towed to an independent mechanic, where it remained. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 21,000.
Corrective Action:
The contact owns a 2022 Genesis GV70. The contact stated that while driving at 10 MPH and attempting to come to a stop, upon depressing the brake pedal, the vehicle failed to come to a stop. As a result, the contact collided with the vehicle in front of him. The contact stated that the FWC system failed to activate prior to the collision. The air bags did not deploy. No warning lights were displayed on the instrument panel. A police report was filed. The other driver was transported via ambulance to be treated for undisclosed injuries. The vehicle was towed to a tow yard and later towed to an independent mechanic, where it remained. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 21,000.
Additional Notes:
The contact owns a 2022 Genesis GV70. The contact stated that while driving at 10 MPH and attempting to come to a stop, upon depressing the brake pedal, the vehicle failed to come to a stop. As a result, the contact collided with the vehicle in front of him. The contact stated that the FWC system failed to activate prior to the collision. The air bags did not deploy. No warning lights were displayed on the instrument panel. A police report was filed. The other driver was transported via ambulance to be treated for undisclosed injuries. The vehicle was towed to a tow yard and later towed to an independent mechanic, where it remained. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 21,000.
Mfg Campaign: 11525398
Recall Date: Jun 5, 2023
Hyundai Motor America
Defect Description:
SEAT BELTS
Potential Consequences:
Hello, I am writing to file a complaint regarding the seatbelt mechanism in my Genesis vehicle and to request an investigation into the issue. The seatbelt system in my car rapidly retracts with no slack. This excessive force can potentially cause serious injuries. Unfortunately, my family and I recently experienced a devastating consequence of this issue. On April 9th, 2022, we were involved in a rear-end collision. We would like to get an answer from if aggressive retraction of the seatbelt, could've resulted in the loss of our unborn child. We are heartbroken and concerned about the safety. We would appreciate your prompt attention to this matter, as we believe that addressing this issue could potentially save lives and prevent further tragedies. Thank you for your attention to this urgent matter.
Corrective Action:
Hello, I am writing to file a complaint regarding the seatbelt mechanism in my Genesis vehicle and to request an investigation into the issue. The seatbelt system in my car rapidly retracts with no slack. This excessive force can potentially cause serious injuries. Unfortunately, my family and I recently experienced a devastating consequence of this issue. On April 9th, 2022, we were involved in a rear-end collision. We would like to get an answer from if aggressive retraction of the seatbelt, could've resulted in the loss of our unborn child. We are heartbroken and concerned about the safety. We would appreciate your prompt attention to this matter, as we believe that addressing this issue could potentially save lives and prevent further tragedies. Thank you for your attention to this urgent matter.
Additional Notes:
Hello, I am writing to file a complaint regarding the seatbelt mechanism in my Genesis vehicle and to request an investigation into the issue. The seatbelt system in my car rapidly retracts with no slack. This excessive force can potentially cause serious injuries. Unfortunately, my family and I recently experienced a devastating consequence of this issue. On April 9th, 2022, we were involved in a rear-end collision. We would like to get an answer from if aggressive retraction of the seatbelt, could've resulted in the loss of our unborn child. We are heartbroken and concerned about the safety. We would appreciate your prompt attention to this matter, as we believe that addressing this issue could potentially save lives and prevent further tragedies. Thank you for your attention to this urgent matter.
Mfg Campaign: 11521279
Recall Date: May 10, 2023
Hyundai Motor America
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The issue reported has been since day one having the vehicle. The hood shakes excessively, sometimes violently, while driving at highway speeds as well as at non-highway speeds if any significant headwind is present. This flapping creates uneven and unpredictable drag that affects the straight-line tracking of the vehicle under normal driving situations. These characteristics are exacerbated by turns at highway speeds and on surface streets on particularly windy days. As the hood rises, air enters the engine compartment and causes uneven pressure changes and an unpredictable swirling and turbulent flow of air that the vehicle is not designed to handle. These combined forces acting on the vehicle throw the lane assist, cruise control, and lane departure warning systems into fits. On more than one occasion I have had to 'fight' the vehicles inputs to stay on the desired track and to avoid departing the road. Aside from immediate safety concerns, the abnormal stresses imposed on the vehicle, components, and tires are causing wear at an unknown rate and a premature component failure is likely. Napleton Genesis attempted to adjust the hood on two occasions prior to claiming to put a new hood on the vehicle. After yielding no positive results, a remedy was sought by contacting Genesis Motor America. They claimed to not know of similar complaints. After several email and phone conversations the vehicle was sent to Pugi Genesis for another failed adjustment attempt. My suspicions that it is a design flaw relating to the 'Clamshell' design of the hood were confirmed by the contact below, who stated on a recorded line on Wednesday, March 22, 2023, that she received an email from 'the engineers' claiming that they are aware of the issue and that they will not follow up because 'it is fine'. She also admitted that she is aware of several GV70 owners that have made similar claims. BRIANNA National Consumer Affairs Genesis Motor America O: 1.833.462.8723 Ext. 65009
Corrective Action:
The issue reported has been since day one having the vehicle. The hood shakes excessively, sometimes violently, while driving at highway speeds as well as at non-highway speeds if any significant headwind is present. This flapping creates uneven and unpredictable drag that affects the straight-line tracking of the vehicle under normal driving situations. These characteristics are exacerbated by turns at highway speeds and on surface streets on particularly windy days. As the hood rises, air enters the engine compartment and causes uneven pressure changes and an unpredictable swirling and turbulent flow of air that the vehicle is not designed to handle. These combined forces acting on the vehicle throw the lane assist, cruise control, and lane departure warning systems into fits. On more than one occasion I have had to 'fight' the vehicles inputs to stay on the desired track and to avoid departing the road. Aside from immediate safety concerns, the abnormal stresses imposed on the vehicle, components, and tires are causing wear at an unknown rate and a premature component failure is likely. Napleton Genesis attempted to adjust the hood on two occasions prior to claiming to put a new hood on the vehicle. After yielding no positive results, a remedy was sought by contacting Genesis Motor America. They claimed to not know of similar complaints. After several email and phone conversations the vehicle was sent to Pugi Genesis for another failed adjustment attempt. My suspicions that it is a design flaw relating to the 'Clamshell' design of the hood were confirmed by the contact below, who stated on a recorded line on Wednesday, March 22, 2023, that she received an email from 'the engineers' claiming that they are aware of the issue and that they will not follow up because 'it is fine'. She also admitted that she is aware of several GV70 owners that have made similar claims. BRIANNA National Consumer Affairs Genesis Motor America O: 1.833.462.8723 Ext. 65009
Additional Notes:
The issue reported has been since day one having the vehicle. The hood shakes excessively, sometimes violently, while driving at highway speeds as well as at non-highway speeds if any significant headwind is present. This flapping creates uneven and unpredictable drag that affects the straight-line tracking of the vehicle under normal driving situations. These characteristics are exacerbated by turns at highway speeds and on surface streets on particularly windy days. As the hood rises, air enters the engine compartment and causes uneven pressure changes and an unpredictable swirling and turbulent flow of air that the vehicle is not designed to handle. These combined forces acting on the vehicle throw the lane assist, cruise control, and lane departure warning systems into fits. On more than one occasion I have had to 'fight' the vehicles inputs to stay on the desired track and to avoid departing the road. Aside from immediate safety concerns, the abnormal stresses imposed on the vehicle, components, and tires are causing wear at an unknown rate and a premature component failure is likely. Napleton Genesis attempted to adjust the hood on two occasions prior to claiming to put a new hood on the vehicle. After yielding no positive results, a remedy was sought by contacting Genesis Motor America. They claimed to not know of similar complaints. After several email and phone conversations the vehicle was sent to Pugi Genesis for another failed adjustment attempt. My suspicions that it is a design flaw relating to the 'Clamshell' design of the hood were confirmed by the contact below, who stated on a recorded line on Wednesday, March 22, 2023, that she received an email from 'the engineers' claiming that they are aware of the issue and that they will not follow up because 'it is fine'. She also admitted that she is aware of several GV70 owners that have made similar claims. BRIANNA National Consumer Affairs Genesis Motor America O: 1.833.462.8723 Ext. 65009
Mfg Campaign: 11513740
Recall Date: Mar 25, 2023
Hyundai Motor America
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
The issue reported has been since day one having the vehicle. The hood shakes excessively, sometimes violently, while driving at highway speeds as well as at non-highway speeds if any significant headwind is present. This flapping creates uneven and unpredictable drag that affects the straight-line tracking of the vehicle under normal driving situations. These characteristics are exacerbated by turns at highway speeds and on surface streets on particularly windy days. As the hood rises, air enters the engine compartment and causes uneven pressure changes and an unpredictable swirling and turbulent flow of air that the vehicle is not designed to handle. These combined forces acting on the vehicle throw the lane assist, cruise control, and lane departure warning systems into fits. On more than one occasion I have had to 'fight' the vehicles inputs to stay on the desired track and to avoid departing the road. Aside from immediate safety concerns, the abnormal stresses imposed on the vehicle, components, and tires are causing wear at an unknown rate and a premature component failure is likely. Napleton Genesis attempted to adjust the hood on two occasions prior to claiming to put a new hood on the vehicle. After yielding no positive results, a remedy was sought by contacting Genesis Motor America. They claimed to not know of similar complaints. After several email and phone conversations the vehicle was sent to Pugi Genesis for another failed adjustment attempt. My suspicions that it is a design flaw relating to the 'Clamshell' design of the hood were confirmed by the contact below, who stated on a recorded line on Wednesday, March 22, 2023, that she received an email from 'the engineers' claiming that they are aware of the issue and that they will not follow up because 'it is fine'. She also admitted that she is aware of several GV70 owners that have made similar claims. BRIANNA National Consumer Affairs Genesis Motor America O: 1.833.462.8723 Ext. 65009
Corrective Action:
The issue reported has been since day one having the vehicle. The hood shakes excessively, sometimes violently, while driving at highway speeds as well as at non-highway speeds if any significant headwind is present. This flapping creates uneven and unpredictable drag that affects the straight-line tracking of the vehicle under normal driving situations. These characteristics are exacerbated by turns at highway speeds and on surface streets on particularly windy days. As the hood rises, air enters the engine compartment and causes uneven pressure changes and an unpredictable swirling and turbulent flow of air that the vehicle is not designed to handle. These combined forces acting on the vehicle throw the lane assist, cruise control, and lane departure warning systems into fits. On more than one occasion I have had to 'fight' the vehicles inputs to stay on the desired track and to avoid departing the road. Aside from immediate safety concerns, the abnormal stresses imposed on the vehicle, components, and tires are causing wear at an unknown rate and a premature component failure is likely. Napleton Genesis attempted to adjust the hood on two occasions prior to claiming to put a new hood on the vehicle. After yielding no positive results, a remedy was sought by contacting Genesis Motor America. They claimed to not know of similar complaints. After several email and phone conversations the vehicle was sent to Pugi Genesis for another failed adjustment attempt. My suspicions that it is a design flaw relating to the 'Clamshell' design of the hood were confirmed by the contact below, who stated on a recorded line on Wednesday, March 22, 2023, that she received an email from 'the engineers' claiming that they are aware of the issue and that they will not follow up because 'it is fine'. She also admitted that she is aware of several GV70 owners that have made similar claims. BRIANNA National Consumer Affairs Genesis Motor America O: 1.833.462.8723 Ext. 65009
Additional Notes:
The issue reported has been since day one having the vehicle. The hood shakes excessively, sometimes violently, while driving at highway speeds as well as at non-highway speeds if any significant headwind is present. This flapping creates uneven and unpredictable drag that affects the straight-line tracking of the vehicle under normal driving situations. These characteristics are exacerbated by turns at highway speeds and on surface streets on particularly windy days. As the hood rises, air enters the engine compartment and causes uneven pressure changes and an unpredictable swirling and turbulent flow of air that the vehicle is not designed to handle. These combined forces acting on the vehicle throw the lane assist, cruise control, and lane departure warning systems into fits. On more than one occasion I have had to 'fight' the vehicles inputs to stay on the desired track and to avoid departing the road. Aside from immediate safety concerns, the abnormal stresses imposed on the vehicle, components, and tires are causing wear at an unknown rate and a premature component failure is likely. Napleton Genesis attempted to adjust the hood on two occasions prior to claiming to put a new hood on the vehicle. After yielding no positive results, a remedy was sought by contacting Genesis Motor America. They claimed to not know of similar complaints. After several email and phone conversations the vehicle was sent to Pugi Genesis for another failed adjustment attempt. My suspicions that it is a design flaw relating to the 'Clamshell' design of the hood were confirmed by the contact below, who stated on a recorded line on Wednesday, March 22, 2023, that she received an email from 'the engineers' claiming that they are aware of the issue and that they will not follow up because 'it is fine'. She also admitted that she is aware of several GV70 owners that have made similar claims. BRIANNA National Consumer Affairs Genesis Motor America O: 1.833.462.8723 Ext. 65009
Mfg Campaign: 11513740
Recall Date: Mar 25, 2023
Hyundai Motor America
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
The issue reported has been since day one having the vehicle. The hood shakes excessively, sometimes violently, while driving at highway speeds as well as at non-highway speeds if any significant headwind is present. This flapping creates uneven and unpredictable drag that affects the straight-line tracking of the vehicle under normal driving situations. These characteristics are exacerbated by turns at highway speeds and on surface streets on particularly windy days. As the hood rises, air enters the engine compartment and causes uneven pressure changes and an unpredictable swirling and turbulent flow of air that the vehicle is not designed to handle. These combined forces acting on the vehicle throw the lane assist, cruise control, and lane departure warning systems into fits. On more than one occasion I have had to 'fight' the vehicles inputs to stay on the desired track and to avoid departing the road. Aside from immediate safety concerns, the abnormal stresses imposed on the vehicle, components, and tires are causing wear at an unknown rate and a premature component failure is likely. Napleton Genesis attempted to adjust the hood on two occasions prior to claiming to put a new hood on the vehicle. After yielding no positive results, a remedy was sought by contacting Genesis Motor America. They claimed to not know of similar complaints. After several email and phone conversations the vehicle was sent to Pugi Genesis for another failed adjustment attempt. My suspicions that it is a design flaw relating to the 'Clamshell' design of the hood were confirmed by the contact below, who stated on a recorded line on Wednesday, March 22, 2023, that she received an email from 'the engineers' claiming that they are aware of the issue and that they will not follow up because 'it is fine'. She also admitted that she is aware of several GV70 owners that have made similar claims. BRIANNA National Consumer Affairs Genesis Motor America O: 1.833.462.8723 Ext. 65009
Corrective Action:
The issue reported has been since day one having the vehicle. The hood shakes excessively, sometimes violently, while driving at highway speeds as well as at non-highway speeds if any significant headwind is present. This flapping creates uneven and unpredictable drag that affects the straight-line tracking of the vehicle under normal driving situations. These characteristics are exacerbated by turns at highway speeds and on surface streets on particularly windy days. As the hood rises, air enters the engine compartment and causes uneven pressure changes and an unpredictable swirling and turbulent flow of air that the vehicle is not designed to handle. These combined forces acting on the vehicle throw the lane assist, cruise control, and lane departure warning systems into fits. On more than one occasion I have had to 'fight' the vehicles inputs to stay on the desired track and to avoid departing the road. Aside from immediate safety concerns, the abnormal stresses imposed on the vehicle, components, and tires are causing wear at an unknown rate and a premature component failure is likely. Napleton Genesis attempted to adjust the hood on two occasions prior to claiming to put a new hood on the vehicle. After yielding no positive results, a remedy was sought by contacting Genesis Motor America. They claimed to not know of similar complaints. After several email and phone conversations the vehicle was sent to Pugi Genesis for another failed adjustment attempt. My suspicions that it is a design flaw relating to the 'Clamshell' design of the hood were confirmed by the contact below, who stated on a recorded line on Wednesday, March 22, 2023, that she received an email from 'the engineers' claiming that they are aware of the issue and that they will not follow up because 'it is fine'. She also admitted that she is aware of several GV70 owners that have made similar claims. BRIANNA National Consumer Affairs Genesis Motor America O: 1.833.462.8723 Ext. 65009
Additional Notes:
The issue reported has been since day one having the vehicle. The hood shakes excessively, sometimes violently, while driving at highway speeds as well as at non-highway speeds if any significant headwind is present. This flapping creates uneven and unpredictable drag that affects the straight-line tracking of the vehicle under normal driving situations. These characteristics are exacerbated by turns at highway speeds and on surface streets on particularly windy days. As the hood rises, air enters the engine compartment and causes uneven pressure changes and an unpredictable swirling and turbulent flow of air that the vehicle is not designed to handle. These combined forces acting on the vehicle throw the lane assist, cruise control, and lane departure warning systems into fits. On more than one occasion I have had to 'fight' the vehicles inputs to stay on the desired track and to avoid departing the road. Aside from immediate safety concerns, the abnormal stresses imposed on the vehicle, components, and tires are causing wear at an unknown rate and a premature component failure is likely. Napleton Genesis attempted to adjust the hood on two occasions prior to claiming to put a new hood on the vehicle. After yielding no positive results, a remedy was sought by contacting Genesis Motor America. They claimed to not know of similar complaints. After several email and phone conversations the vehicle was sent to Pugi Genesis for another failed adjustment attempt. My suspicions that it is a design flaw relating to the 'Clamshell' design of the hood were confirmed by the contact below, who stated on a recorded line on Wednesday, March 22, 2023, that she received an email from 'the engineers' claiming that they are aware of the issue and that they will not follow up because 'it is fine'. She also admitted that she is aware of several GV70 owners that have made similar claims. BRIANNA National Consumer Affairs Genesis Motor America O: 1.833.462.8723 Ext. 65009
Mfg Campaign: 11513740
Recall Date: Mar 25, 2023
Hyundai Motor America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
During a road trip, the GV70 only having about 5000 miles, a Check Engine light came on. Cause of said warning was fuel injector malfunction. The car still operated normally. Took in to Dealer repair shop after getting back home from road trip and Dealer had car for over 5 weeks to replace a fuel injector chip. Since replacing the chip, no other problems have occurred.
Corrective Action:
During a road trip, the GV70 only having about 5000 miles, a Check Engine light came on. Cause of said warning was fuel injector malfunction. The car still operated normally. Took in to Dealer repair shop after getting back home from road trip and Dealer had car for over 5 weeks to replace a fuel injector chip. Since replacing the chip, no other problems have occurred.
Additional Notes:
During a road trip, the GV70 only having about 5000 miles, a Check Engine light came on. Cause of said warning was fuel injector malfunction. The car still operated normally. Took in to Dealer repair shop after getting back home from road trip and Dealer had car for over 5 weeks to replace a fuel injector chip. Since replacing the chip, no other problems have occurred.
Mfg Campaign: 11512555
Recall Date: Mar 18, 2023
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2022 Genesis GV70. The contact stated while attempting to reverse, the vehicle launched forward without warning. The contact then shifted to drive and the back Over Prevention camera screen activated. There was also an abnormal sound coming from the vehicle. The vehicle was taken to the dealer and the dealer stated the battery was low and there was no coolant in the reservoir or radiator. The vehicle was repaired but the failure continued. The vehicle was taken back to the dealer but was not diagnosed. The manufacturer was not contacted. The failure mileage was 4,977.
Corrective Action:
The contact owns a 2022 Genesis GV70. The contact stated while attempting to reverse, the vehicle launched forward without warning. The contact then shifted to drive and the back Over Prevention camera screen activated. There was also an abnormal sound coming from the vehicle. The vehicle was taken to the dealer and the dealer stated the battery was low and there was no coolant in the reservoir or radiator. The vehicle was repaired but the failure continued. The vehicle was taken back to the dealer but was not diagnosed. The manufacturer was not contacted. The failure mileage was 4,977.
Additional Notes:
The contact owns a 2022 Genesis GV70. The contact stated while attempting to reverse, the vehicle launched forward without warning. The contact then shifted to drive and the back Over Prevention camera screen activated. There was also an abnormal sound coming from the vehicle. The vehicle was taken to the dealer and the dealer stated the battery was low and there was no coolant in the reservoir or radiator. The vehicle was repaired but the failure continued. The vehicle was taken back to the dealer but was not diagnosed. The manufacturer was not contacted. The failure mileage was 4,977.
Mfg Campaign: 11512466
Recall Date: Mar 17, 2023
Hyundai Motor America
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2022 Genesis GV70. The contact stated while attempting to reverse, the vehicle launched forward without warning. The contact then shifted to drive and the back Over Prevention camera screen activated. There was also an abnormal sound coming from the vehicle. The vehicle was taken to the dealer and the dealer stated the battery was low and there was no coolant in the reservoir or radiator. The vehicle was repaired but the failure continued. The vehicle was taken back to the dealer but was not diagnosed. The manufacturer was not contacted. The failure mileage was 4,977.
Corrective Action:
The contact owns a 2022 Genesis GV70. The contact stated while attempting to reverse, the vehicle launched forward without warning. The contact then shifted to drive and the back Over Prevention camera screen activated. There was also an abnormal sound coming from the vehicle. The vehicle was taken to the dealer and the dealer stated the battery was low and there was no coolant in the reservoir or radiator. The vehicle was repaired but the failure continued. The vehicle was taken back to the dealer but was not diagnosed. The manufacturer was not contacted. The failure mileage was 4,977.
Additional Notes:
The contact owns a 2022 Genesis GV70. The contact stated while attempting to reverse, the vehicle launched forward without warning. The contact then shifted to drive and the back Over Prevention camera screen activated. There was also an abnormal sound coming from the vehicle. The vehicle was taken to the dealer and the dealer stated the battery was low and there was no coolant in the reservoir or radiator. The vehicle was repaired but the failure continued. The vehicle was taken back to the dealer but was not diagnosed. The manufacturer was not contacted. The failure mileage was 4,977.
Mfg Campaign: 11512466
Recall Date: Mar 17, 2023
Hyundai Motor America
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2022 Genesis GV70. The contact stated while attempting to reverse, the vehicle launched forward without warning. The contact then shifted to drive and the back Over Prevention camera screen activated. There was also an abnormal sound coming from the vehicle. The vehicle was taken to the dealer and the dealer stated the battery was low and there was no coolant in the reservoir or radiator. The vehicle was repaired but the failure continued. The vehicle was taken back to the dealer but was not diagnosed. The manufacturer was not contacted. The failure mileage was 4,977.
Corrective Action:
The contact owns a 2022 Genesis GV70. The contact stated while attempting to reverse, the vehicle launched forward without warning. The contact then shifted to drive and the back Over Prevention camera screen activated. There was also an abnormal sound coming from the vehicle. The vehicle was taken to the dealer and the dealer stated the battery was low and there was no coolant in the reservoir or radiator. The vehicle was repaired but the failure continued. The vehicle was taken back to the dealer but was not diagnosed. The manufacturer was not contacted. The failure mileage was 4,977.
Additional Notes:
The contact owns a 2022 Genesis GV70. The contact stated while attempting to reverse, the vehicle launched forward without warning. The contact then shifted to drive and the back Over Prevention camera screen activated. There was also an abnormal sound coming from the vehicle. The vehicle was taken to the dealer and the dealer stated the battery was low and there was no coolant in the reservoir or radiator. The vehicle was repaired but the failure continued. The vehicle was taken back to the dealer but was not diagnosed. The manufacturer was not contacted. The failure mileage was 4,977.
Mfg Campaign: 11512466
Recall Date: Mar 17, 2023
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