Complaints & Recalls
Official Safety Recalls - Important!
29 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2025 Mustang Mach E vehicles. In the event of a low battery charge, the electronic door latches may remain locked once the driver or front passenger exits and shuts the door, possibly trapping someone who is unable to use the inside door release handles, such as a child in the back seat.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S65
Recall Date: Jun 13, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco, F-150, 2021-2024 Edge, 2023-2024 Escape, F-250, F-350, F-450, F-550, F-600, 2022-2024 Expedition, 2022-2025 Transit, 2021-2023 Mach-E, 2024 Ranger, Mustang, 2021-2023 Lincoln Nautilus, 2022-2024 Navigator, and 2023-2024 Corsair vehicles. A software error may cause the rearview camera image to delay, freeze, or not display when the vehicle is in reverse.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S49
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2023-2024 Maverick, Ford Bronco Sport, and Mustang Mach-E vehicles. The front windshield wiper motor may become inoperative, causing the wipers to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 24S51
Recall Date: Aug 9, 2024
Consumer Complaints
141 ComplaintsFord Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The vehicle regularly, and at random times, will drop out of the chosen drive setting and go to the default "Engage" mid-level setting. This changes the driving dynamics, such as pedal pressure required to move the car, and the sensitivity of the steering. If the driver was in "Unbridle", for example, the car will immediately lose speed and steering sensitivity, while if the driver was in "Whisper", the car will lurch forward. This has happened at city speeds, highway speeds, and even while at a stop in a line of cars. The stop is especially dangerous, as 1-pedal drivers would expect the car to be fully stopped, but it still lurches forward towards people or other cars. Temperature of the engine and battery does not seem to be a factor, as this happens in all conditions. It appears to be a dangerous software error.
Corrective Action:
The vehicle regularly, and at random times, will drop out of the chosen drive setting and go to the default "Engage" mid-level setting. This changes the driving dynamics, such as pedal pressure required to move the car, and the sensitivity of the steering. If the driver was in "Unbridle", for example, the car will immediately lose speed and steering sensitivity, while if the driver was in "Whisper", the car will lurch forward. This has happened at city speeds, highway speeds, and even while at a stop in a line of cars. The stop is especially dangerous, as 1-pedal drivers would expect the car to be fully stopped, but it still lurches forward towards people or other cars. Temperature of the engine and battery does not seem to be a factor, as this happens in all conditions. It appears to be a dangerous software error.
Additional Notes:
The vehicle regularly, and at random times, will drop out of the chosen drive setting and go to the default "Engage" mid-level setting. This changes the driving dynamics, such as pedal pressure required to move the car, and the sensitivity of the steering. If the driver was in "Unbridle", for example, the car will immediately lose speed and steering sensitivity, while if the driver was in "Whisper", the car will lurch forward. This has happened at city speeds, highway speeds, and even while at a stop in a line of cars. The stop is especially dangerous, as 1-pedal drivers would expect the car to be fully stopped, but it still lurches forward towards people or other cars. Temperature of the engine and battery does not seem to be a factor, as this happens in all conditions. It appears to be a dangerous software error.
Mfg Campaign: 11554282
Recall Date: Nov 9, 2023
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The vehicle regularly, and at random times, will drop out of the chosen drive setting and go to the default "Engage" mid-level setting. This changes the driving dynamics, such as pedal pressure required to move the car, and the sensitivity of the steering. If the driver was in "Unbridle", for example, the car will immediately lose speed and steering sensitivity, while if the driver was in "Whisper", the car will lurch forward. This has happened at city speeds, highway speeds, and even while at a stop in a line of cars. The stop is especially dangerous, as 1-pedal drivers would expect the car to be fully stopped, but it still lurches forward towards people or other cars. Temperature of the engine and battery does not seem to be a factor, as this happens in all conditions. It appears to be a dangerous software error.
Corrective Action:
The vehicle regularly, and at random times, will drop out of the chosen drive setting and go to the default "Engage" mid-level setting. This changes the driving dynamics, such as pedal pressure required to move the car, and the sensitivity of the steering. If the driver was in "Unbridle", for example, the car will immediately lose speed and steering sensitivity, while if the driver was in "Whisper", the car will lurch forward. This has happened at city speeds, highway speeds, and even while at a stop in a line of cars. The stop is especially dangerous, as 1-pedal drivers would expect the car to be fully stopped, but it still lurches forward towards people or other cars. Temperature of the engine and battery does not seem to be a factor, as this happens in all conditions. It appears to be a dangerous software error.
Additional Notes:
The vehicle regularly, and at random times, will drop out of the chosen drive setting and go to the default "Engage" mid-level setting. This changes the driving dynamics, such as pedal pressure required to move the car, and the sensitivity of the steering. If the driver was in "Unbridle", for example, the car will immediately lose speed and steering sensitivity, while if the driver was in "Whisper", the car will lurch forward. This has happened at city speeds, highway speeds, and even while at a stop in a line of cars. The stop is especially dangerous, as 1-pedal drivers would expect the car to be fully stopped, but it still lurches forward towards people or other cars. Temperature of the engine and battery does not seem to be a factor, as this happens in all conditions. It appears to be a dangerous software error.
Mfg Campaign: 11554282
Recall Date: Nov 9, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I have attached a letter to this email that ford recently sent me for my 2023 and 2022 mustang mach e. The one attached here is for the 2023 one. Supposedly software is supposed to fix a burning or melting of the charge port pins. I am not sure one of my cars looks like it may be arched but this letter from ford is ridiculous. I request a recall to inspect all charge port pins in all 2023 and 2022 mustang mach e's. I also request since ford is known for trying to use software to update electrical parts that may arc (I.E the battery control module) that a separate investigation be opened to this matter. There is currently no recall for this and I have a concern for both my vehicles now if arching can take place. Furthermore I have had two charging cables burn up on my 2022 mustang mach e Vin number [XXX] but thats besides the point. Point is there is no recall to something that software not installed that doesn't have a transfer function that predicts the charging port pin/terminal temperature. This seems like basic engineer electronics that should have been designed from the beginning to do this. With all the electrical issues these cars have I also question the entire design. More questions to follow are is this software not being installed on my car damaging my charging cable? (I.e why i had two get fried already and possibly have a third i just have not had time to take the third cable in yet) Also why are we not getting our cars inspected in a recall? If this software doesn't monitor the charging pin port/terminal temperature what if 10,000's of vehicles have arched terminal pins in them? We would never know if not been inspected. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I have attached a letter to this email that ford recently sent me for my 2023 and 2022 mustang mach e. The one attached here is for the 2023 one. Supposedly software is supposed to fix a burning or melting of the charge port pins. I am not sure one of my cars looks like it may be arched but this letter from ford is ridiculous. I request a recall to inspect all charge port pins in all 2023 and 2022 mustang mach e's. I also request since ford is known for trying to use software to update electrical parts that may arc (I.E the battery control module) that a separate investigation be opened to this matter. There is currently no recall for this and I have a concern for both my vehicles now if arching can take place. Furthermore I have had two charging cables burn up on my 2022 mustang mach e Vin number [XXX] but thats besides the point. Point is there is no recall to something that software not installed that doesn't have a transfer function that predicts the charging port pin/terminal temperature. This seems like basic engineer electronics that should have been designed from the beginning to do this. With all the electrical issues these cars have I also question the entire design. More questions to follow are is this software not being installed on my car damaging my charging cable? (I.e why i had two get fried already and possibly have a third i just have not had time to take the third cable in yet) Also why are we not getting our cars inspected in a recall? If this software doesn't monitor the charging pin port/terminal temperature what if 10,000's of vehicles have arched terminal pins in them? We would never know if not been inspected. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I have attached a letter to this email that ford recently sent me for my 2023 and 2022 mustang mach e. The one attached here is for the 2023 one. Supposedly software is supposed to fix a burning or melting of the charge port pins. I am not sure one of my cars looks like it may be arched but this letter from ford is ridiculous. I request a recall to inspect all charge port pins in all 2023 and 2022 mustang mach e's. I also request since ford is known for trying to use software to update electrical parts that may arc (I.E the battery control module) that a separate investigation be opened to this matter. There is currently no recall for this and I have a concern for both my vehicles now if arching can take place. Furthermore I have had two charging cables burn up on my 2022 mustang mach e Vin number [XXX] but thats besides the point. Point is there is no recall to something that software not installed that doesn't have a transfer function that predicts the charging port pin/terminal temperature. This seems like basic engineer electronics that should have been designed from the beginning to do this. With all the electrical issues these cars have I also question the entire design. More questions to follow are is this software not being installed on my car damaging my charging cable? (I.e why i had two get fried already and possibly have a third i just have not had time to take the third cable in yet) Also why are we not getting our cars inspected in a recall? If this software doesn't monitor the charging pin port/terminal temperature what if 10,000's of vehicles have arched terminal pins in them? We would never know if not been inspected. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11553910
Recall Date: Nov 7, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My vehicle lost power when I was accelerating onto a highway. The car would not go over 35 mph all the way home. There was no warning light until after I attempted to accelerate and was not able to. Ford is saying it’s only 2022 models, but I have a 2023.
Corrective Action:
My vehicle lost power when I was accelerating onto a highway. The car would not go over 35 mph all the way home. There was no warning light until after I attempted to accelerate and was not able to. Ford is saying it’s only 2022 models, but I have a 2023.
Additional Notes:
My vehicle lost power when I was accelerating onto a highway. The car would not go over 35 mph all the way home. There was no warning light until after I attempted to accelerate and was not able to. Ford is saying it’s only 2022 models, but I have a 2023.
Mfg Campaign: 11553128
Recall Date: Nov 1, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
My vehicle lost power when I was accelerating onto a highway. The car would not go over 35 mph all the way home. There was no warning light until after I attempted to accelerate and was not able to. Ford is saying it’s only 2022 models, but I have a 2023.
Corrective Action:
My vehicle lost power when I was accelerating onto a highway. The car would not go over 35 mph all the way home. There was no warning light until after I attempted to accelerate and was not able to. Ford is saying it’s only 2022 models, but I have a 2023.
Additional Notes:
My vehicle lost power when I was accelerating onto a highway. The car would not go over 35 mph all the way home. There was no warning light until after I attempted to accelerate and was not able to. Ford is saying it’s only 2022 models, but I have a 2023.
Mfg Campaign: 11553128
Recall Date: Nov 1, 2023
Ford Motor Company
Defect Description:
TIRES
Potential Consequences:
Tread cracking on front PZero 245 45 20 tires at 7k miles/ 9 months
Corrective Action:
Tread cracking on front PZero 245 45 20 tires at 7k miles/ 9 months
Additional Notes:
Tread cracking on front PZero 245 45 20 tires at 7k miles/ 9 months
Mfg Campaign: 11551689
Recall Date: Oct 24, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While going through the car wash the cover, that covers the charging port opened. The plunger that locks the cover in place was broken off. I contacted Ford to see if this was something that would be covered under warranty and they stated no. When looking on forums, it is a common issue and the Ford representative suggested that I place “painters tape” over the cover when using a car wash. There is no guidance on this and the manual and no direction to do. This is given when purchasing the vehicle. This creates a major safety hazard as high pressure water and soap can get into the charging port. They were unwilling to provide any support on getting this repaired and stated it was not a manufacture defect.
Corrective Action:
While going through the car wash the cover, that covers the charging port opened. The plunger that locks the cover in place was broken off. I contacted Ford to see if this was something that would be covered under warranty and they stated no. When looking on forums, it is a common issue and the Ford representative suggested that I place “painters tape” over the cover when using a car wash. There is no guidance on this and the manual and no direction to do. This is given when purchasing the vehicle. This creates a major safety hazard as high pressure water and soap can get into the charging port. They were unwilling to provide any support on getting this repaired and stated it was not a manufacture defect.
Additional Notes:
While going through the car wash the cover, that covers the charging port opened. The plunger that locks the cover in place was broken off. I contacted Ford to see if this was something that would be covered under warranty and they stated no. When looking on forums, it is a common issue and the Ford representative suggested that I place “painters tape” over the cover when using a car wash. There is no guidance on this and the manual and no direction to do. This is given when purchasing the vehicle. This creates a major safety hazard as high pressure water and soap can get into the charging port. They were unwilling to provide any support on getting this repaired and stated it was not a manufacture defect.
Mfg Campaign: 11549682
Recall Date: Oct 12, 2023
Ford Motor Company
Defect Description:
SEATS
Potential Consequences:
VIN # [XXX] have turned up is if I start my new 2023 mustang Mach-e at home without anyone in the rear seats. When I pick up children, it does not recognize. They are now in the rear seats i.e. seatbelt warnings. Our children picked up from daycare left in a hot car, so what I’m saying in a nutshell is once I leave the residence with only me in the vehicle, and I add additional passengers the seat monitors do not detect anyone being in the rear seat until the seatbelt is fastened, if the seatbelt is not fastened, it has no clue in the rear of the car which is annoying because it constantly asked me to check the backseat, but it only does this if someone has been in the car when it was started originally before it left its origin destination This is a huge issue and should be reported to the NTSB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
VIN # [XXX] have turned up is if I start my new 2023 mustang Mach-e at home without anyone in the rear seats. When I pick up children, it does not recognize. They are now in the rear seats i.e. seatbelt warnings. Our children picked up from daycare left in a hot car, so what I’m saying in a nutshell is once I leave the residence with only me in the vehicle, and I add additional passengers the seat monitors do not detect anyone being in the rear seat until the seatbelt is fastened, if the seatbelt is not fastened, it has no clue in the rear of the car which is annoying because it constantly asked me to check the backseat, but it only does this if someone has been in the car when it was started originally before it left its origin destination This is a huge issue and should be reported to the NTSB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
VIN # [XXX] have turned up is if I start my new 2023 mustang Mach-e at home without anyone in the rear seats. When I pick up children, it does not recognize. They are now in the rear seats i.e. seatbelt warnings. Our children picked up from daycare left in a hot car, so what I’m saying in a nutshell is once I leave the residence with only me in the vehicle, and I add additional passengers the seat monitors do not detect anyone being in the rear seat until the seatbelt is fastened, if the seatbelt is not fastened, it has no clue in the rear of the car which is annoying because it constantly asked me to check the backseat, but it only does this if someone has been in the car when it was started originally before it left its origin destination This is a huge issue and should be reported to the NTSB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11549313
Recall Date: Oct 11, 2023
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
VIN # [XXX] have turned up is if I start my new 2023 mustang Mach-e at home without anyone in the rear seats. When I pick up children, it does not recognize. They are now in the rear seats i.e. seatbelt warnings. Our children picked up from daycare left in a hot car, so what I’m saying in a nutshell is once I leave the residence with only me in the vehicle, and I add additional passengers the seat monitors do not detect anyone being in the rear seat until the seatbelt is fastened, if the seatbelt is not fastened, it has no clue in the rear of the car which is annoying because it constantly asked me to check the backseat, but it only does this if someone has been in the car when it was started originally before it left its origin destination This is a huge issue and should be reported to the NTSB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
VIN # [XXX] have turned up is if I start my new 2023 mustang Mach-e at home without anyone in the rear seats. When I pick up children, it does not recognize. They are now in the rear seats i.e. seatbelt warnings. Our children picked up from daycare left in a hot car, so what I’m saying in a nutshell is once I leave the residence with only me in the vehicle, and I add additional passengers the seat monitors do not detect anyone being in the rear seat until the seatbelt is fastened, if the seatbelt is not fastened, it has no clue in the rear of the car which is annoying because it constantly asked me to check the backseat, but it only does this if someone has been in the car when it was started originally before it left its origin destination This is a huge issue and should be reported to the NTSB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
VIN # [XXX] have turned up is if I start my new 2023 mustang Mach-e at home without anyone in the rear seats. When I pick up children, it does not recognize. They are now in the rear seats i.e. seatbelt warnings. Our children picked up from daycare left in a hot car, so what I’m saying in a nutshell is once I leave the residence with only me in the vehicle, and I add additional passengers the seat monitors do not detect anyone being in the rear seat until the seatbelt is fastened, if the seatbelt is not fastened, it has no clue in the rear of the car which is annoying because it constantly asked me to check the backseat, but it only does this if someone has been in the car when it was started originally before it left its origin destination This is a huge issue and should be reported to the NTSB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11549313
Recall Date: Oct 11, 2023
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
VIN # [XXX] have turned up is if I start my new 2023 mustang Mach-e at home without anyone in the rear seats. When I pick up children, it does not recognize. They are now in the rear seats i.e. seatbelt warnings. Our children picked up from daycare left in a hot car, so what I’m saying in a nutshell is once I leave the residence with only me in the vehicle, and I add additional passengers the seat monitors do not detect anyone being in the rear seat until the seatbelt is fastened, if the seatbelt is not fastened, it has no clue in the rear of the car which is annoying because it constantly asked me to check the backseat, but it only does this if someone has been in the car when it was started originally before it left its origin destination This is a huge issue and should be reported to the NTSB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
VIN # [XXX] have turned up is if I start my new 2023 mustang Mach-e at home without anyone in the rear seats. When I pick up children, it does not recognize. They are now in the rear seats i.e. seatbelt warnings. Our children picked up from daycare left in a hot car, so what I’m saying in a nutshell is once I leave the residence with only me in the vehicle, and I add additional passengers the seat monitors do not detect anyone being in the rear seat until the seatbelt is fastened, if the seatbelt is not fastened, it has no clue in the rear of the car which is annoying because it constantly asked me to check the backseat, but it only does this if someone has been in the car when it was started originally before it left its origin destination This is a huge issue and should be reported to the NTSB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
VIN # [XXX] have turned up is if I start my new 2023 mustang Mach-e at home without anyone in the rear seats. When I pick up children, it does not recognize. They are now in the rear seats i.e. seatbelt warnings. Our children picked up from daycare left in a hot car, so what I’m saying in a nutshell is once I leave the residence with only me in the vehicle, and I add additional passengers the seat monitors do not detect anyone being in the rear seat until the seatbelt is fastened, if the seatbelt is not fastened, it has no clue in the rear of the car which is annoying because it constantly asked me to check the backseat, but it only does this if someone has been in the car when it was started originally before it left its origin destination This is a huge issue and should be reported to the NTSB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11549313
Recall Date: Oct 11, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While charging at a DC Fast Charging station, my vehicle reported "High Voltage" Battery problem. So I disconnected from the charger and started driving home. While driving I got “Stop Safely Now” message on the dashboard. I could hardly pull over to the shoulder. The car immediately went dead as soon as I stopped. I was lucky to be on a road with no traffic else this could have been a disaster.
Corrective Action:
While charging at a DC Fast Charging station, my vehicle reported "High Voltage" Battery problem. So I disconnected from the charger and started driving home. While driving I got “Stop Safely Now” message on the dashboard. I could hardly pull over to the shoulder. The car immediately went dead as soon as I stopped. I was lucky to be on a road with no traffic else this could have been a disaster.
Additional Notes:
While charging at a DC Fast Charging station, my vehicle reported "High Voltage" Battery problem. So I disconnected from the charger and started driving home. While driving I got “Stop Safely Now” message on the dashboard. I could hardly pull over to the shoulder. The car immediately went dead as soon as I stopped. I was lucky to be on a road with no traffic else this could have been a disaster.
Mfg Campaign: 11548990
Recall Date: Oct 9, 2023
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
While charging at a DC Fast Charging station, my vehicle reported "High Voltage" Battery problem. So I disconnected from the charger and started driving home. While driving I got “Stop Safely Now” message on the dashboard. I could hardly pull over to the shoulder. The car immediately went dead as soon as I stopped. I was lucky to be on a road with no traffic else this could have been a disaster.
Corrective Action:
While charging at a DC Fast Charging station, my vehicle reported "High Voltage" Battery problem. So I disconnected from the charger and started driving home. While driving I got “Stop Safely Now” message on the dashboard. I could hardly pull over to the shoulder. The car immediately went dead as soon as I stopped. I was lucky to be on a road with no traffic else this could have been a disaster.
Additional Notes:
While charging at a DC Fast Charging station, my vehicle reported "High Voltage" Battery problem. So I disconnected from the charger and started driving home. While driving I got “Stop Safely Now” message on the dashboard. I could hardly pull over to the shoulder. The car immediately went dead as soon as I stopped. I was lucky to be on a road with no traffic else this could have been a disaster.
Mfg Campaign: 11548990
Recall Date: Oct 9, 2023
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Driving approaching a corner and suddenly the vehicle showed on screen "Stop Safely Now" coasting to a stop. Only 180 miles on car. 78 percent charge. 230 miles to empty. Once in Park couldn't move out of park. Ford towing service indicated 3 hours out. Stuck on corner in traffic at intersection in my mind a dangerous situation.
Corrective Action:
Driving approaching a corner and suddenly the vehicle showed on screen "Stop Safely Now" coasting to a stop. Only 180 miles on car. 78 percent charge. 230 miles to empty. Once in Park couldn't move out of park. Ford towing service indicated 3 hours out. Stuck on corner in traffic at intersection in my mind a dangerous situation.
Additional Notes:
Driving approaching a corner and suddenly the vehicle showed on screen "Stop Safely Now" coasting to a stop. Only 180 miles on car. 78 percent charge. 230 miles to empty. Once in Park couldn't move out of park. Ford towing service indicated 3 hours out. Stuck on corner in traffic at intersection in my mind a dangerous situation.
Mfg Campaign: 11548356
Recall Date: Oct 5, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
During rapid deceleration from ~35mph to <5mph the contents of the frunk (front trunk) shifted and was able to strike the emergency release button within the frunk causing the hood to open while the vehicle was in motion. At the time the button was pressed various alarms showed on the screen to alert the driver to pull over which could not be done safely based on the current road conditions. The design of the emergency release button is deficient in preventing inadvertent opening of the frunk while the vehicle is in motion. The vehicle has been inspected by the dealer and they have indicated that all systems are working as intended.
Corrective Action:
During rapid deceleration from ~35mph to <5mph the contents of the frunk (front trunk) shifted and was able to strike the emergency release button within the frunk causing the hood to open while the vehicle was in motion. At the time the button was pressed various alarms showed on the screen to alert the driver to pull over which could not be done safely based on the current road conditions. The design of the emergency release button is deficient in preventing inadvertent opening of the frunk while the vehicle is in motion. The vehicle has been inspected by the dealer and they have indicated that all systems are working as intended.
Additional Notes:
During rapid deceleration from ~35mph to <5mph the contents of the frunk (front trunk) shifted and was able to strike the emergency release button within the frunk causing the hood to open while the vehicle was in motion. At the time the button was pressed various alarms showed on the screen to alert the driver to pull over which could not be done safely based on the current road conditions. The design of the emergency release button is deficient in preventing inadvertent opening of the frunk while the vehicle is in motion. The vehicle has been inspected by the dealer and they have indicated that all systems are working as intended.
Mfg Campaign: 11546388
Recall Date: Sep 25, 2023
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
During rapid deceleration from ~35mph to <5mph the contents of the frunk (front trunk) shifted and was able to strike the emergency release button within the frunk causing the hood to open while the vehicle was in motion. At the time the button was pressed various alarms showed on the screen to alert the driver to pull over which could not be done safely based on the current road conditions. The design of the emergency release button is deficient in preventing inadvertent opening of the frunk while the vehicle is in motion. The vehicle has been inspected by the dealer and they have indicated that all systems are working as intended.
Corrective Action:
During rapid deceleration from ~35mph to <5mph the contents of the frunk (front trunk) shifted and was able to strike the emergency release button within the frunk causing the hood to open while the vehicle was in motion. At the time the button was pressed various alarms showed on the screen to alert the driver to pull over which could not be done safely based on the current road conditions. The design of the emergency release button is deficient in preventing inadvertent opening of the frunk while the vehicle is in motion. The vehicle has been inspected by the dealer and they have indicated that all systems are working as intended.
Additional Notes:
During rapid deceleration from ~35mph to <5mph the contents of the frunk (front trunk) shifted and was able to strike the emergency release button within the frunk causing the hood to open while the vehicle was in motion. At the time the button was pressed various alarms showed on the screen to alert the driver to pull over which could not be done safely based on the current road conditions. The design of the emergency release button is deficient in preventing inadvertent opening of the frunk while the vehicle is in motion. The vehicle has been inspected by the dealer and they have indicated that all systems are working as intended.
Mfg Campaign: 11546388
Recall Date: Sep 25, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2023 Ford Mustang Mach-E. The contact stated that the vehicle failed to start. The contact stated that after five minutes of attempting to start the vehicle, the vehicle started. The contact then stated that a message displayed on the instrument panel “High Voltage Battery warning and to Contact Roadside Assistance” and “Powertrain Malfunction - Reduced Power”. The contact stated that the vehicle decelerated and failed to accelerate while the accelerator pedal was depressed. Limited Power was displayed on the instrument panel. The vehicle was taken to the dealer where the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 1,317.
Corrective Action:
The contact owns a 2023 Ford Mustang Mach-E. The contact stated that the vehicle failed to start. The contact stated that after five minutes of attempting to start the vehicle, the vehicle started. The contact then stated that a message displayed on the instrument panel “High Voltage Battery warning and to Contact Roadside Assistance” and “Powertrain Malfunction - Reduced Power”. The contact stated that the vehicle decelerated and failed to accelerate while the accelerator pedal was depressed. Limited Power was displayed on the instrument panel. The vehicle was taken to the dealer where the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 1,317.
Additional Notes:
The contact owns a 2023 Ford Mustang Mach-E. The contact stated that the vehicle failed to start. The contact stated that after five minutes of attempting to start the vehicle, the vehicle started. The contact then stated that a message displayed on the instrument panel “High Voltage Battery warning and to Contact Roadside Assistance” and “Powertrain Malfunction - Reduced Power”. The contact stated that the vehicle decelerated and failed to accelerate while the accelerator pedal was depressed. Limited Power was displayed on the instrument panel. The vehicle was taken to the dealer where the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 1,317.
Mfg Campaign: 11543148
Recall Date: Sep 7, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2023 Ford Mustang Mach-E. The contact stated that the vehicle failed to start. The contact stated that after five minutes of attempting to start the vehicle, the vehicle started. The contact then stated that a message displayed on the instrument panel “High Voltage Battery warning and to Contact Roadside Assistance” and “Powertrain Malfunction - Reduced Power”. The contact stated that the vehicle decelerated and failed to accelerate while the accelerator pedal was depressed. Limited Power was displayed on the instrument panel. The vehicle was taken to the dealer where the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 1,317.
Corrective Action:
The contact owns a 2023 Ford Mustang Mach-E. The contact stated that the vehicle failed to start. The contact stated that after five minutes of attempting to start the vehicle, the vehicle started. The contact then stated that a message displayed on the instrument panel “High Voltage Battery warning and to Contact Roadside Assistance” and “Powertrain Malfunction - Reduced Power”. The contact stated that the vehicle decelerated and failed to accelerate while the accelerator pedal was depressed. Limited Power was displayed on the instrument panel. The vehicle was taken to the dealer where the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 1,317.
Additional Notes:
The contact owns a 2023 Ford Mustang Mach-E. The contact stated that the vehicle failed to start. The contact stated that after five minutes of attempting to start the vehicle, the vehicle started. The contact then stated that a message displayed on the instrument panel “High Voltage Battery warning and to Contact Roadside Assistance” and “Powertrain Malfunction - Reduced Power”. The contact stated that the vehicle decelerated and failed to accelerate while the accelerator pedal was depressed. Limited Power was displayed on the instrument panel. The vehicle was taken to the dealer where the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 1,317.
Mfg Campaign: 11543148
Recall Date: Sep 7, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The car came to an abrupt stop and wouldn’t start up again. This happened three times. First time, I was at a charging station. Second time it happened in middle of the road while driving. It Put the safety of my family and me at danger. I had to call 911 to help manage busy traffic around me and towing service to take the car to dealership/service. The ford service center told me car was fixed - they had the car for 10 days before returning it to me. Two weeks and ~200 miles later the same thing happened yet again. My wife and child were stranded in middle of traffic. I am just thankful they were able to avoid collisions with other vehicles. The car has been back in the ship for another 24days and counting. Online forums indicate that my issue is not isolated. Ford has yet to comment or address my issue directly. Imagine the car coming to a full stop in the middle of a busy interstate highway!!
Corrective Action:
The car came to an abrupt stop and wouldn’t start up again. This happened three times. First time, I was at a charging station. Second time it happened in middle of the road while driving. It Put the safety of my family and me at danger. I had to call 911 to help manage busy traffic around me and towing service to take the car to dealership/service. The ford service center told me car was fixed - they had the car for 10 days before returning it to me. Two weeks and ~200 miles later the same thing happened yet again. My wife and child were stranded in middle of traffic. I am just thankful they were able to avoid collisions with other vehicles. The car has been back in the ship for another 24days and counting. Online forums indicate that my issue is not isolated. Ford has yet to comment or address my issue directly. Imagine the car coming to a full stop in the middle of a busy interstate highway!!
Additional Notes:
The car came to an abrupt stop and wouldn’t start up again. This happened three times. First time, I was at a charging station. Second time it happened in middle of the road while driving. It Put the safety of my family and me at danger. I had to call 911 to help manage busy traffic around me and towing service to take the car to dealership/service. The ford service center told me car was fixed - they had the car for 10 days before returning it to me. Two weeks and ~200 miles later the same thing happened yet again. My wife and child were stranded in middle of traffic. I am just thankful they were able to avoid collisions with other vehicles. The car has been back in the ship for another 24days and counting. Online forums indicate that my issue is not isolated. Ford has yet to comment or address my issue directly. Imagine the car coming to a full stop in the middle of a busy interstate highway!!
Mfg Campaign: 11542224
Recall Date: Sep 2, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The car came to an abrupt stop and wouldn’t start up again. This happened three times. First time, I was at a charging station. Second time it happened in middle of the road while driving. It Put the safety of my family and me at danger. I had to call 911 to help manage busy traffic around me and towing service to take the car to dealership/service. The ford service center told me car was fixed - they had the car for 10 days before returning it to me. Two weeks and ~200 miles later the same thing happened yet again. My wife and child were stranded in middle of traffic. I am just thankful they were able to avoid collisions with other vehicles. The car has been back in the ship for another 24days and counting. Online forums indicate that my issue is not isolated. Ford has yet to comment or address my issue directly. Imagine the car coming to a full stop in the middle of a busy interstate highway!!
Corrective Action:
The car came to an abrupt stop and wouldn’t start up again. This happened three times. First time, I was at a charging station. Second time it happened in middle of the road while driving. It Put the safety of my family and me at danger. I had to call 911 to help manage busy traffic around me and towing service to take the car to dealership/service. The ford service center told me car was fixed - they had the car for 10 days before returning it to me. Two weeks and ~200 miles later the same thing happened yet again. My wife and child were stranded in middle of traffic. I am just thankful they were able to avoid collisions with other vehicles. The car has been back in the ship for another 24days and counting. Online forums indicate that my issue is not isolated. Ford has yet to comment or address my issue directly. Imagine the car coming to a full stop in the middle of a busy interstate highway!!
Additional Notes:
The car came to an abrupt stop and wouldn’t start up again. This happened three times. First time, I was at a charging station. Second time it happened in middle of the road while driving. It Put the safety of my family and me at danger. I had to call 911 to help manage busy traffic around me and towing service to take the car to dealership/service. The ford service center told me car was fixed - they had the car for 10 days before returning it to me. Two weeks and ~200 miles later the same thing happened yet again. My wife and child were stranded in middle of traffic. I am just thankful they were able to avoid collisions with other vehicles. The car has been back in the ship for another 24days and counting. Online forums indicate that my issue is not isolated. Ford has yet to comment or address my issue directly. Imagine the car coming to a full stop in the middle of a busy interstate highway!!
Mfg Campaign: 11542224
Recall Date: Sep 2, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The car came to an abrupt stop and wouldn’t start up again. This happened three times. First time, I was at a charging station. Second time it happened in middle of the road while driving. It Put the safety of my family and me at danger. I had to call 911 to help manage busy traffic around me and towing service to take the car to dealership/service. The ford service center told me car was fixed - they had the car for 10 days before returning it to me. Two weeks and ~200 miles later the same thing happened yet again. My wife and child were stranded in middle of traffic. I am just thankful they were able to avoid collisions with other vehicles. The car has been back in the ship for another 24days and counting. Online forums indicate that my issue is not isolated. Ford has yet to comment or address my issue directly. Imagine the car coming to a full stop in the middle of a busy interstate highway!!
Corrective Action:
The car came to an abrupt stop and wouldn’t start up again. This happened three times. First time, I was at a charging station. Second time it happened in middle of the road while driving. It Put the safety of my family and me at danger. I had to call 911 to help manage busy traffic around me and towing service to take the car to dealership/service. The ford service center told me car was fixed - they had the car for 10 days before returning it to me. Two weeks and ~200 miles later the same thing happened yet again. My wife and child were stranded in middle of traffic. I am just thankful they were able to avoid collisions with other vehicles. The car has been back in the ship for another 24days and counting. Online forums indicate that my issue is not isolated. Ford has yet to comment or address my issue directly. Imagine the car coming to a full stop in the middle of a busy interstate highway!!
Additional Notes:
The car came to an abrupt stop and wouldn’t start up again. This happened three times. First time, I was at a charging station. Second time it happened in middle of the road while driving. It Put the safety of my family and me at danger. I had to call 911 to help manage busy traffic around me and towing service to take the car to dealership/service. The ford service center told me car was fixed - they had the car for 10 days before returning it to me. Two weeks and ~200 miles later the same thing happened yet again. My wife and child were stranded in middle of traffic. I am just thankful they were able to avoid collisions with other vehicles. The car has been back in the ship for another 24days and counting. Online forums indicate that my issue is not isolated. Ford has yet to comment or address my issue directly. Imagine the car coming to a full stop in the middle of a busy interstate highway!!
Mfg Campaign: 11542224
Recall Date: Sep 2, 2023
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