Complaints & Recalls
Official Safety Recalls - Important!
29 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2025 Mustang Mach E vehicles. In the event of a low battery charge, the electronic door latches may remain locked once the driver or front passenger exits and shuts the door, possibly trapping someone who is unable to use the inside door release handles, such as a child in the back seat.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S65
Recall Date: Jun 13, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco, F-150, 2021-2024 Edge, 2023-2024 Escape, F-250, F-350, F-450, F-550, F-600, 2022-2024 Expedition, 2022-2025 Transit, 2021-2023 Mach-E, 2024 Ranger, Mustang, 2021-2023 Lincoln Nautilus, 2022-2024 Navigator, and 2023-2024 Corsair vehicles. A software error may cause the rearview camera image to delay, freeze, or not display when the vehicle is in reverse.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S49
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2023-2024 Maverick, Ford Bronco Sport, and Mustang Mach-E vehicles. The front windshield wiper motor may become inoperative, causing the wipers to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 24S51
Recall Date: Aug 9, 2024
Consumer Complaints
141 ComplaintsFord Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving the vehicle came to an abrupt stop in the middle of traffic. The vehicle had to be changed to a tow mode as it was stuck in park. The vehicle had not been driven more than 3days at this point. The vehicle was towed to a nearby dealer who found no issue and gave the vehicle back with errors still in the dash. The vehicle was then brought to a second dealer who found no issues after 5days of inspection. They advised all codes see cleared by the previous dealer. Vehicle then stopped again in the middle of traffic with no warning and was towed again. This was he 3rd attempt at accessing the issue on a 2week old purchase of which I had driven at most 1week. The vehicle abruptly stops while driving, displays a battery icon, a car icon with and exclamation, and a turtle icon. To which it has each time this has happened and the dealer seems to find no issue with this and sends me out to drive in safely again.
Corrective Action:
While driving the vehicle came to an abrupt stop in the middle of traffic. The vehicle had to be changed to a tow mode as it was stuck in park. The vehicle had not been driven more than 3days at this point. The vehicle was towed to a nearby dealer who found no issue and gave the vehicle back with errors still in the dash. The vehicle was then brought to a second dealer who found no issues after 5days of inspection. They advised all codes see cleared by the previous dealer. Vehicle then stopped again in the middle of traffic with no warning and was towed again. This was he 3rd attempt at accessing the issue on a 2week old purchase of which I had driven at most 1week. The vehicle abruptly stops while driving, displays a battery icon, a car icon with and exclamation, and a turtle icon. To which it has each time this has happened and the dealer seems to find no issue with this and sends me out to drive in safely again.
Additional Notes:
While driving the vehicle came to an abrupt stop in the middle of traffic. The vehicle had to be changed to a tow mode as it was stuck in park. The vehicle had not been driven more than 3days at this point. The vehicle was towed to a nearby dealer who found no issue and gave the vehicle back with errors still in the dash. The vehicle was then brought to a second dealer who found no issues after 5days of inspection. They advised all codes see cleared by the previous dealer. Vehicle then stopped again in the middle of traffic with no warning and was towed again. This was he 3rd attempt at accessing the issue on a 2week old purchase of which I had driven at most 1week. The vehicle abruptly stops while driving, displays a battery icon, a car icon with and exclamation, and a turtle icon. To which it has each time this has happened and the dealer seems to find no issue with this and sends me out to drive in safely again.
Mfg Campaign: 11585643
Recall Date: Apr 27, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Blue Cruise initially was lost. Dealer reprogrammed car based on a TSB. Now receive intermittent fault for one pedal driving . Will resolve only if car is turned off and restarted. Concern that while driving such a change could cause an accident.
Corrective Action:
Blue Cruise initially was lost. Dealer reprogrammed car based on a TSB. Now receive intermittent fault for one pedal driving . Will resolve only if car is turned off and restarted. Concern that while driving such a change could cause an accident.
Additional Notes:
Blue Cruise initially was lost. Dealer reprogrammed car based on a TSB. Now receive intermittent fault for one pedal driving . Will resolve only if car is turned off and restarted. Concern that while driving such a change could cause an accident.
Mfg Campaign: 11584968
Recall Date: Apr 24, 2024
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
This vehicle has a one-pedal drive mode that uses regenerative braking to slow / stop the vehicle when you remove your foot from the accelerator pedal. On several occasions, this system has suddenly turned off with an error message displayed on the screen. This means that the braking that I was experiencing at the moment suddenly ceased. This is a dangerous situation that could result in an accident. Ford indicates it is a known issue, but currently does not have a fix for it.
Corrective Action:
This vehicle has a one-pedal drive mode that uses regenerative braking to slow / stop the vehicle when you remove your foot from the accelerator pedal. On several occasions, this system has suddenly turned off with an error message displayed on the screen. This means that the braking that I was experiencing at the moment suddenly ceased. This is a dangerous situation that could result in an accident. Ford indicates it is a known issue, but currently does not have a fix for it.
Additional Notes:
This vehicle has a one-pedal drive mode that uses regenerative braking to slow / stop the vehicle when you remove your foot from the accelerator pedal. On several occasions, this system has suddenly turned off with an error message displayed on the screen. This means that the braking that I was experiencing at the moment suddenly ceased. This is a dangerous situation that could result in an accident. Ford indicates it is a known issue, but currently does not have a fix for it.
Mfg Campaign: 11585028
Recall Date: Apr 24, 2024
Ford Motor Company
Defect Description:
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
Potential Consequences:
The contact owns a 2023 Ford Mustang Mach-E. While the contact's husband was driving at approximately 70 MPH, the front undercarriage cover became loosened, and the contact's husband felt a vibration coming from the lower front passenger's side of the vehicle. The vibration increased and the vehicle was pulled into a parking lot, where it was observed that the cover was dragging on the ground. The vehicle was taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 3,500.
Corrective Action:
The contact owns a 2023 Ford Mustang Mach-E. While the contact's husband was driving at approximately 70 MPH, the front undercarriage cover became loosened, and the contact's husband felt a vibration coming from the lower front passenger's side of the vehicle. The vibration increased and the vehicle was pulled into a parking lot, where it was observed that the cover was dragging on the ground. The vehicle was taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 3,500.
Additional Notes:
The contact owns a 2023 Ford Mustang Mach-E. While the contact's husband was driving at approximately 70 MPH, the front undercarriage cover became loosened, and the contact's husband felt a vibration coming from the lower front passenger's side of the vehicle. The vibration increased and the vehicle was pulled into a parking lot, where it was observed that the cover was dragging on the ground. The vehicle was taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 3,500.
Mfg Campaign: 11584481
Recall Date: Apr 22, 2024
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
While driving on the highway at speed, the front undercarriage cover of the Ford Mach-E came loose, started vibrating violently, then started dragging on the highway. Thankfully the driver was able to pull over safely. The incident could have caused life-threatening injury to the driver and other vehicles has the part come totally lose, come under a tire, or started hitting the battery system that sits just behind the car. This could have caused the driver to loose control, the part to hit another vehicle, or a fire in the case of the battery system and the violent impact and friction as a result of the vibrating loose part. We took the vehicle to the dealer and they confirmed that there was damage to the undercarriage cover, and also "impact" damage to what is under the undercarriage cover (albeit they assumed the impact damage to be due to user/environment, as you'll see from the pictures, it was likely due to the vibrating loose part itself.) No warnings or indicators came on before the problem. The vehicle is only 3 months old and used exclusively for city driving/commuting. The car has not been any vehicular accidents or even minor collisions.
Corrective Action:
While driving on the highway at speed, the front undercarriage cover of the Ford Mach-E came loose, started vibrating violently, then started dragging on the highway. Thankfully the driver was able to pull over safely. The incident could have caused life-threatening injury to the driver and other vehicles has the part come totally lose, come under a tire, or started hitting the battery system that sits just behind the car. This could have caused the driver to loose control, the part to hit another vehicle, or a fire in the case of the battery system and the violent impact and friction as a result of the vibrating loose part. We took the vehicle to the dealer and they confirmed that there was damage to the undercarriage cover, and also "impact" damage to what is under the undercarriage cover (albeit they assumed the impact damage to be due to user/environment, as you'll see from the pictures, it was likely due to the vibrating loose part itself.) No warnings or indicators came on before the problem. The vehicle is only 3 months old and used exclusively for city driving/commuting. The car has not been any vehicular accidents or even minor collisions.
Additional Notes:
While driving on the highway at speed, the front undercarriage cover of the Ford Mach-E came loose, started vibrating violently, then started dragging on the highway. Thankfully the driver was able to pull over safely. The incident could have caused life-threatening injury to the driver and other vehicles has the part come totally lose, come under a tire, or started hitting the battery system that sits just behind the car. This could have caused the driver to loose control, the part to hit another vehicle, or a fire in the case of the battery system and the violent impact and friction as a result of the vibrating loose part. We took the vehicle to the dealer and they confirmed that there was damage to the undercarriage cover, and also "impact" damage to what is under the undercarriage cover (albeit they assumed the impact damage to be due to user/environment, as you'll see from the pictures, it was likely due to the vibrating loose part itself.) No warnings or indicators came on before the problem. The vehicle is only 3 months old and used exclusively for city driving/commuting. The car has not been any vehicular accidents or even minor collisions.
Mfg Campaign: 11584576
Recall Date: Apr 22, 2024
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
Brakes: The brakes grab hard when coming to a stop and cause a slight jerk. I have reported this issue to the original dealership of purchase; Angela Krause Ford in Alpharetta, GA. It’s been two weeks since I purchased this vehicle brand new and I still have not been able to get it in for repair. Charge Port Door: The charge port door cover came off while I was trying to close it and the clip part that connects the door to the car and locks came off (very cheaply made and other Mach E owners have suffered this same thing shortly after purchase). I can’t drive the vehicle because of the brakes issue and also because with the slightest wing going down the highway the charge port door pops open. I have it secured with a piece of tape currently but that’s still not safe or secure and the door could still fly open.
Corrective Action:
Brakes: The brakes grab hard when coming to a stop and cause a slight jerk. I have reported this issue to the original dealership of purchase; Angela Krause Ford in Alpharetta, GA. It’s been two weeks since I purchased this vehicle brand new and I still have not been able to get it in for repair. Charge Port Door: The charge port door cover came off while I was trying to close it and the clip part that connects the door to the car and locks came off (very cheaply made and other Mach E owners have suffered this same thing shortly after purchase). I can’t drive the vehicle because of the brakes issue and also because with the slightest wing going down the highway the charge port door pops open. I have it secured with a piece of tape currently but that’s still not safe or secure and the door could still fly open.
Additional Notes:
Brakes: The brakes grab hard when coming to a stop and cause a slight jerk. I have reported this issue to the original dealership of purchase; Angela Krause Ford in Alpharetta, GA. It’s been two weeks since I purchased this vehicle brand new and I still have not been able to get it in for repair. Charge Port Door: The charge port door cover came off while I was trying to close it and the clip part that connects the door to the car and locks came off (very cheaply made and other Mach E owners have suffered this same thing shortly after purchase). I can’t drive the vehicle because of the brakes issue and also because with the slightest wing going down the highway the charge port door pops open. I have it secured with a piece of tape currently but that’s still not safe or secure and the door could still fly open.
Mfg Campaign: 11581859
Recall Date: Apr 9, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Brakes: The brakes grab hard when coming to a stop and cause a slight jerk. I have reported this issue to the original dealership of purchase; Angela Krause Ford in Alpharetta, GA. It’s been two weeks since I purchased this vehicle brand new and I still have not been able to get it in for repair. Charge Port Door: The charge port door cover came off while I was trying to close it and the clip part that connects the door to the car and locks came off (very cheaply made and other Mach E owners have suffered this same thing shortly after purchase). I can’t drive the vehicle because of the brakes issue and also because with the slightest wing going down the highway the charge port door pops open. I have it secured with a piece of tape currently but that’s still not safe or secure and the door could still fly open.
Corrective Action:
Brakes: The brakes grab hard when coming to a stop and cause a slight jerk. I have reported this issue to the original dealership of purchase; Angela Krause Ford in Alpharetta, GA. It’s been two weeks since I purchased this vehicle brand new and I still have not been able to get it in for repair. Charge Port Door: The charge port door cover came off while I was trying to close it and the clip part that connects the door to the car and locks came off (very cheaply made and other Mach E owners have suffered this same thing shortly after purchase). I can’t drive the vehicle because of the brakes issue and also because with the slightest wing going down the highway the charge port door pops open. I have it secured with a piece of tape currently but that’s still not safe or secure and the door could still fly open.
Additional Notes:
Brakes: The brakes grab hard when coming to a stop and cause a slight jerk. I have reported this issue to the original dealership of purchase; Angela Krause Ford in Alpharetta, GA. It’s been two weeks since I purchased this vehicle brand new and I still have not been able to get it in for repair. Charge Port Door: The charge port door cover came off while I was trying to close it and the clip part that connects the door to the car and locks came off (very cheaply made and other Mach E owners have suffered this same thing shortly after purchase). I can’t drive the vehicle because of the brakes issue and also because with the slightest wing going down the highway the charge port door pops open. I have it secured with a piece of tape currently but that’s still not safe or secure and the door could still fly open.
Mfg Campaign: 11581859
Recall Date: Apr 9, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The charging system would not work after purchase. Without careful planning I could have been stuck hours from home, stranded. I tried about 8 different chargers and called support with no luck. We ended up having to tow it to the dealership. We've now waited 3 weeks to be told 2 electrical wiring harnesses are corroded ( brand new car ) and they are not able to order the parts they need.
Corrective Action:
The charging system would not work after purchase. Without careful planning I could have been stuck hours from home, stranded. I tried about 8 different chargers and called support with no luck. We ended up having to tow it to the dealership. We've now waited 3 weeks to be told 2 electrical wiring harnesses are corroded ( brand new car ) and they are not able to order the parts they need.
Additional Notes:
The charging system would not work after purchase. Without careful planning I could have been stuck hours from home, stranded. I tried about 8 different chargers and called support with no luck. We ended up having to tow it to the dealership. We've now waited 3 weeks to be told 2 electrical wiring harnesses are corroded ( brand new car ) and they are not able to order the parts they need.
Mfg Campaign: 11578176
Recall Date: Mar 19, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The charging system would not work after purchase. Without careful planning I could have been stuck hours from home, stranded. I tried about 8 different chargers and called support with no luck. We ended up having to tow it to the dealership. We've now waited 3 weeks to be told 2 electrical wiring harnesses are corroded ( brand new car ) and they are not able to order the parts they need.
Corrective Action:
The charging system would not work after purchase. Without careful planning I could have been stuck hours from home, stranded. I tried about 8 different chargers and called support with no luck. We ended up having to tow it to the dealership. We've now waited 3 weeks to be told 2 electrical wiring harnesses are corroded ( brand new car ) and they are not able to order the parts they need.
Additional Notes:
The charging system would not work after purchase. Without careful planning I could have been stuck hours from home, stranded. I tried about 8 different chargers and called support with no luck. We ended up having to tow it to the dealership. We've now waited 3 weeks to be told 2 electrical wiring harnesses are corroded ( brand new car ) and they are not able to order the parts they need.
Mfg Campaign: 11578176
Recall Date: Mar 19, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
All I was doing was charging the battery of the car at my house on a level two charger that was provided by Ford. I got a message on my Ford pass saying High voltage Battery warning. The car stopped charging at 59 percent of the battery capacity. The vehicle has only 2800 miles on it. Also got a power train malfunction/ reduced power warning as well and a service wrench when you turn on the car. This high voltage battery warning is a known issue on 2022 as I had it happen to me while driving it in a turn as I own one of those as well. But this is the 2023 that is not recalled. I have parked it outside of my garage as if the battery is getting hot enough to where it will stop charging this puts these vehicles all at the risk of something called thermal runaway. I do now know why this is not mentioned or even talked about with these types of batteries but basically, this happens when one cell goes into thermal runaway from being too hot and can melt the car. This is a huge safety concern. I have complained about it multiple times but have been ignored. I have parked my vehicle outside of my garage as I fear it may go into thermal away. I will take it to the dealer tomorrow. Please fix this NHSTA it's still not fixed. Happened to my 2022 Mustang Mach E with an extended-range battery now it's happening to my 2023 Mustang Mach e with an extended battery neither of which is part of the recall. If this is a known issue you must investigate it NHSTA and make Ford fix the issue not just wait until someone ends up dead this will not be acceptable and every time I have an issue like this and anyone who also has one should complain. Thermal runaway of a battery is a serious issue that can happen to this battery on the car. It is a real concern I have seen a battery much smaller on a helicopter go into thermal runaway it was not very pretty. Please Ford Fix this issue the high-voltage battery issue is already known.
Corrective Action:
All I was doing was charging the battery of the car at my house on a level two charger that was provided by Ford. I got a message on my Ford pass saying High voltage Battery warning. The car stopped charging at 59 percent of the battery capacity. The vehicle has only 2800 miles on it. Also got a power train malfunction/ reduced power warning as well and a service wrench when you turn on the car. This high voltage battery warning is a known issue on 2022 as I had it happen to me while driving it in a turn as I own one of those as well. But this is the 2023 that is not recalled. I have parked it outside of my garage as if the battery is getting hot enough to where it will stop charging this puts these vehicles all at the risk of something called thermal runaway. I do now know why this is not mentioned or even talked about with these types of batteries but basically, this happens when one cell goes into thermal runaway from being too hot and can melt the car. This is a huge safety concern. I have complained about it multiple times but have been ignored. I have parked my vehicle outside of my garage as I fear it may go into thermal away. I will take it to the dealer tomorrow. Please fix this NHSTA it's still not fixed. Happened to my 2022 Mustang Mach E with an extended-range battery now it's happening to my 2023 Mustang Mach e with an extended battery neither of which is part of the recall. If this is a known issue you must investigate it NHSTA and make Ford fix the issue not just wait until someone ends up dead this will not be acceptable and every time I have an issue like this and anyone who also has one should complain. Thermal runaway of a battery is a serious issue that can happen to this battery on the car. It is a real concern I have seen a battery much smaller on a helicopter go into thermal runaway it was not very pretty. Please Ford Fix this issue the high-voltage battery issue is already known.
Additional Notes:
All I was doing was charging the battery of the car at my house on a level two charger that was provided by Ford. I got a message on my Ford pass saying High voltage Battery warning. The car stopped charging at 59 percent of the battery capacity. The vehicle has only 2800 miles on it. Also got a power train malfunction/ reduced power warning as well and a service wrench when you turn on the car. This high voltage battery warning is a known issue on 2022 as I had it happen to me while driving it in a turn as I own one of those as well. But this is the 2023 that is not recalled. I have parked it outside of my garage as if the battery is getting hot enough to where it will stop charging this puts these vehicles all at the risk of something called thermal runaway. I do now know why this is not mentioned or even talked about with these types of batteries but basically, this happens when one cell goes into thermal runaway from being too hot and can melt the car. This is a huge safety concern. I have complained about it multiple times but have been ignored. I have parked my vehicle outside of my garage as I fear it may go into thermal away. I will take it to the dealer tomorrow. Please fix this NHSTA it's still not fixed. Happened to my 2022 Mustang Mach E with an extended-range battery now it's happening to my 2023 Mustang Mach e with an extended battery neither of which is part of the recall. If this is a known issue you must investigate it NHSTA and make Ford fix the issue not just wait until someone ends up dead this will not be acceptable and every time I have an issue like this and anyone who also has one should complain. Thermal runaway of a battery is a serious issue that can happen to this battery on the car. It is a real concern I have seen a battery much smaller on a helicopter go into thermal runaway it was not very pretty. Please Ford Fix this issue the high-voltage battery issue is already known.
Mfg Campaign: 11571557
Recall Date: Feb 12, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
All I was doing was charging the battery of the car at my house on a level two charger that was provided by Ford. I got a message on my Ford pass saying High voltage Battery warning. The car stopped charging at 59 percent of the battery capacity. The vehicle has only 2800 miles on it. Also got a power train malfunction/ reduced power warning as well and a service wrench when you turn on the car. This high voltage battery warning is a known issue on 2022 as I had it happen to me while driving it in a turn as I own one of those as well. But this is the 2023 that is not recalled. I have parked it outside of my garage as if the battery is getting hot enough to where it will stop charging this puts these vehicles all at the risk of something called thermal runaway. I do now know why this is not mentioned or even talked about with these types of batteries but basically, this happens when one cell goes into thermal runaway from being too hot and can melt the car. This is a huge safety concern. I have complained about it multiple times but have been ignored. I have parked my vehicle outside of my garage as I fear it may go into thermal away. I will take it to the dealer tomorrow. Please fix this NHSTA it's still not fixed. Happened to my 2022 Mustang Mach E with an extended-range battery now it's happening to my 2023 Mustang Mach e with an extended battery neither of which is part of the recall. If this is a known issue you must investigate it NHSTA and make Ford fix the issue not just wait until someone ends up dead this will not be acceptable and every time I have an issue like this and anyone who also has one should complain. Thermal runaway of a battery is a serious issue that can happen to this battery on the car. It is a real concern I have seen a battery much smaller on a helicopter go into thermal runaway it was not very pretty. Please Ford Fix this issue the high-voltage battery issue is already known.
Corrective Action:
All I was doing was charging the battery of the car at my house on a level two charger that was provided by Ford. I got a message on my Ford pass saying High voltage Battery warning. The car stopped charging at 59 percent of the battery capacity. The vehicle has only 2800 miles on it. Also got a power train malfunction/ reduced power warning as well and a service wrench when you turn on the car. This high voltage battery warning is a known issue on 2022 as I had it happen to me while driving it in a turn as I own one of those as well. But this is the 2023 that is not recalled. I have parked it outside of my garage as if the battery is getting hot enough to where it will stop charging this puts these vehicles all at the risk of something called thermal runaway. I do now know why this is not mentioned or even talked about with these types of batteries but basically, this happens when one cell goes into thermal runaway from being too hot and can melt the car. This is a huge safety concern. I have complained about it multiple times but have been ignored. I have parked my vehicle outside of my garage as I fear it may go into thermal away. I will take it to the dealer tomorrow. Please fix this NHSTA it's still not fixed. Happened to my 2022 Mustang Mach E with an extended-range battery now it's happening to my 2023 Mustang Mach e with an extended battery neither of which is part of the recall. If this is a known issue you must investigate it NHSTA and make Ford fix the issue not just wait until someone ends up dead this will not be acceptable and every time I have an issue like this and anyone who also has one should complain. Thermal runaway of a battery is a serious issue that can happen to this battery on the car. It is a real concern I have seen a battery much smaller on a helicopter go into thermal runaway it was not very pretty. Please Ford Fix this issue the high-voltage battery issue is already known.
Additional Notes:
All I was doing was charging the battery of the car at my house on a level two charger that was provided by Ford. I got a message on my Ford pass saying High voltage Battery warning. The car stopped charging at 59 percent of the battery capacity. The vehicle has only 2800 miles on it. Also got a power train malfunction/ reduced power warning as well and a service wrench when you turn on the car. This high voltage battery warning is a known issue on 2022 as I had it happen to me while driving it in a turn as I own one of those as well. But this is the 2023 that is not recalled. I have parked it outside of my garage as if the battery is getting hot enough to where it will stop charging this puts these vehicles all at the risk of something called thermal runaway. I do now know why this is not mentioned or even talked about with these types of batteries but basically, this happens when one cell goes into thermal runaway from being too hot and can melt the car. This is a huge safety concern. I have complained about it multiple times but have been ignored. I have parked my vehicle outside of my garage as I fear it may go into thermal away. I will take it to the dealer tomorrow. Please fix this NHSTA it's still not fixed. Happened to my 2022 Mustang Mach E with an extended-range battery now it's happening to my 2023 Mustang Mach e with an extended battery neither of which is part of the recall. If this is a known issue you must investigate it NHSTA and make Ford fix the issue not just wait until someone ends up dead this will not be acceptable and every time I have an issue like this and anyone who also has one should complain. Thermal runaway of a battery is a serious issue that can happen to this battery on the car. It is a real concern I have seen a battery much smaller on a helicopter go into thermal runaway it was not very pretty. Please Ford Fix this issue the high-voltage battery issue is already known.
Mfg Campaign: 11571557
Recall Date: Feb 12, 2024
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
Brakes grind when coming to a stop at low speed or may not disengage from a stop at low accelerator input. Note auto hold/parking brake feature disabled. Appears to be oxidation and rough surfaces on brake rotors. Car has approximately 2700 miles and has done this since new.
Corrective Action:
Brakes grind when coming to a stop at low speed or may not disengage from a stop at low accelerator input. Note auto hold/parking brake feature disabled. Appears to be oxidation and rough surfaces on brake rotors. Car has approximately 2700 miles and has done this since new.
Additional Notes:
Brakes grind when coming to a stop at low speed or may not disengage from a stop at low accelerator input. Note auto hold/parking brake feature disabled. Appears to be oxidation and rough surfaces on brake rotors. Car has approximately 2700 miles and has done this since new.
Mfg Campaign: 11567202
Recall Date: Jan 23, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The vehicle sends an alert “STOP SAFELY NOW” and starts jerking and shutting down. I have reported to Ford and me local dealership. No one seems to have an explanation as to why this is happening. It doesn’t register in the vehicle logs as an alert. I’m afraid one day I won’t have the ability to pull over. Mt vehicle is a 2023 AWD SELECT MACH E.
Corrective Action:
The vehicle sends an alert “STOP SAFELY NOW” and starts jerking and shutting down. I have reported to Ford and me local dealership. No one seems to have an explanation as to why this is happening. It doesn’t register in the vehicle logs as an alert. I’m afraid one day I won’t have the ability to pull over. Mt vehicle is a 2023 AWD SELECT MACH E.
Additional Notes:
The vehicle sends an alert “STOP SAFELY NOW” and starts jerking and shutting down. I have reported to Ford and me local dealership. No one seems to have an explanation as to why this is happening. It doesn’t register in the vehicle logs as an alert. I’m afraid one day I won’t have the ability to pull over. Mt vehicle is a 2023 AWD SELECT MACH E.
Mfg Campaign: 11566875
Recall Date: Jan 22, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On [XXX], I acquired the vehicle with an initial estimate of 6 miles on it. However, within just 1.5 days of ownership, I encountered a significant issue that has left my family and me in a state of distress. On [XXX], while heading into DC for a holiday event at Nationals Stadium with my husband and three small children, the car suddenly displayed a warning message urging me to "Stop Safely Now” with a turtle on it. Subsequently, the vehicle became unresponsive, leaving us stranded on a bridge with no shoulder. With limited knowledge of the car's functions, we attempted to troubleshoot, but to no avail. This is our first time ever going into DC. Given the urgency of the situation and the safety of my family, we called for a tow truck, which took an extended 1.5-2 hours to locate us due to the challenging location on the bridge. We even sought assistance from the local police to ensure our safety while waiting for the tow truck. Once at the charging station, our efforts to resolve the issue were in vain. Adding to our predicament, we found ourselves unable to access the vehicle, leaving us exposed to the elements on a [XXX]. With no other viable options, we had to call for a second tow truck, resulting in additional expenses. As of January 17, the car has been at the dealership since December 24, and we have yet to receive any updates on the resolution or an estimated time of completion. This situation had disrupted our holiday plans, causing distress to my family, especially the children, who were looking forward to Christmas traditions and festivities. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX], I acquired the vehicle with an initial estimate of 6 miles on it. However, within just 1.5 days of ownership, I encountered a significant issue that has left my family and me in a state of distress. On [XXX], while heading into DC for a holiday event at Nationals Stadium with my husband and three small children, the car suddenly displayed a warning message urging me to "Stop Safely Now” with a turtle on it. Subsequently, the vehicle became unresponsive, leaving us stranded on a bridge with no shoulder. With limited knowledge of the car's functions, we attempted to troubleshoot, but to no avail. This is our first time ever going into DC. Given the urgency of the situation and the safety of my family, we called for a tow truck, which took an extended 1.5-2 hours to locate us due to the challenging location on the bridge. We even sought assistance from the local police to ensure our safety while waiting for the tow truck. Once at the charging station, our efforts to resolve the issue were in vain. Adding to our predicament, we found ourselves unable to access the vehicle, leaving us exposed to the elements on a [XXX]. With no other viable options, we had to call for a second tow truck, resulting in additional expenses. As of January 17, the car has been at the dealership since December 24, and we have yet to receive any updates on the resolution or an estimated time of completion. This situation had disrupted our holiday plans, causing distress to my family, especially the children, who were looking forward to Christmas traditions and festivities. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX], I acquired the vehicle with an initial estimate of 6 miles on it. However, within just 1.5 days of ownership, I encountered a significant issue that has left my family and me in a state of distress. On [XXX], while heading into DC for a holiday event at Nationals Stadium with my husband and three small children, the car suddenly displayed a warning message urging me to "Stop Safely Now” with a turtle on it. Subsequently, the vehicle became unresponsive, leaving us stranded on a bridge with no shoulder. With limited knowledge of the car's functions, we attempted to troubleshoot, but to no avail. This is our first time ever going into DC. Given the urgency of the situation and the safety of my family, we called for a tow truck, which took an extended 1.5-2 hours to locate us due to the challenging location on the bridge. We even sought assistance from the local police to ensure our safety while waiting for the tow truck. Once at the charging station, our efforts to resolve the issue were in vain. Adding to our predicament, we found ourselves unable to access the vehicle, leaving us exposed to the elements on a [XXX]. With no other viable options, we had to call for a second tow truck, resulting in additional expenses. As of January 17, the car has been at the dealership since December 24, and we have yet to receive any updates on the resolution or an estimated time of completion. This situation had disrupted our holiday plans, causing distress to my family, especially the children, who were looking forward to Christmas traditions and festivities. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11565975
Recall Date: Jan 17, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On [XXX], I acquired the vehicle with an initial estimate of 6 miles on it. However, within just 1.5 days of ownership, I encountered a significant issue that has left my family and me in a state of distress. On [XXX], while heading into DC for a holiday event at Nationals Stadium with my husband and three small children, the car suddenly displayed a warning message urging me to "Stop Safely Now” with a turtle on it. Subsequently, the vehicle became unresponsive, leaving us stranded on a bridge with no shoulder. With limited knowledge of the car's functions, we attempted to troubleshoot, but to no avail. This is our first time ever going into DC. Given the urgency of the situation and the safety of my family, we called for a tow truck, which took an extended 1.5-2 hours to locate us due to the challenging location on the bridge. We even sought assistance from the local police to ensure our safety while waiting for the tow truck. Once at the charging station, our efforts to resolve the issue were in vain. Adding to our predicament, we found ourselves unable to access the vehicle, leaving us exposed to the elements on a [XXX]. With no other viable options, we had to call for a second tow truck, resulting in additional expenses. As of January 17, the car has been at the dealership since December 24, and we have yet to receive any updates on the resolution or an estimated time of completion. This situation had disrupted our holiday plans, causing distress to my family, especially the children, who were looking forward to Christmas traditions and festivities. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX], I acquired the vehicle with an initial estimate of 6 miles on it. However, within just 1.5 days of ownership, I encountered a significant issue that has left my family and me in a state of distress. On [XXX], while heading into DC for a holiday event at Nationals Stadium with my husband and three small children, the car suddenly displayed a warning message urging me to "Stop Safely Now” with a turtle on it. Subsequently, the vehicle became unresponsive, leaving us stranded on a bridge with no shoulder. With limited knowledge of the car's functions, we attempted to troubleshoot, but to no avail. This is our first time ever going into DC. Given the urgency of the situation and the safety of my family, we called for a tow truck, which took an extended 1.5-2 hours to locate us due to the challenging location on the bridge. We even sought assistance from the local police to ensure our safety while waiting for the tow truck. Once at the charging station, our efforts to resolve the issue were in vain. Adding to our predicament, we found ourselves unable to access the vehicle, leaving us exposed to the elements on a [XXX]. With no other viable options, we had to call for a second tow truck, resulting in additional expenses. As of January 17, the car has been at the dealership since December 24, and we have yet to receive any updates on the resolution or an estimated time of completion. This situation had disrupted our holiday plans, causing distress to my family, especially the children, who were looking forward to Christmas traditions and festivities. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX], I acquired the vehicle with an initial estimate of 6 miles on it. However, within just 1.5 days of ownership, I encountered a significant issue that has left my family and me in a state of distress. On [XXX], while heading into DC for a holiday event at Nationals Stadium with my husband and three small children, the car suddenly displayed a warning message urging me to "Stop Safely Now” with a turtle on it. Subsequently, the vehicle became unresponsive, leaving us stranded on a bridge with no shoulder. With limited knowledge of the car's functions, we attempted to troubleshoot, but to no avail. This is our first time ever going into DC. Given the urgency of the situation and the safety of my family, we called for a tow truck, which took an extended 1.5-2 hours to locate us due to the challenging location on the bridge. We even sought assistance from the local police to ensure our safety while waiting for the tow truck. Once at the charging station, our efforts to resolve the issue were in vain. Adding to our predicament, we found ourselves unable to access the vehicle, leaving us exposed to the elements on a [XXX]. With no other viable options, we had to call for a second tow truck, resulting in additional expenses. As of January 17, the car has been at the dealership since December 24, and we have yet to receive any updates on the resolution or an estimated time of completion. This situation had disrupted our holiday plans, causing distress to my family, especially the children, who were looking forward to Christmas traditions and festivities. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11565975
Recall Date: Jan 17, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
After a few days in garage attempted to drive out where first upon engaging drive selection, releasing brake pedal, and slight throttle, a clunk and jerk launch occurred. With each subsequent wheel rotation there was a scraping sound synchronized with a torque dip in the propulsion. drove 1-2 blocks up street up to ~5 MPH and this symptom followed exact with speed. Stopped car, tried reverse a block, same thing, surging like propulsion with apparent torque dips in sync with speed. Repeated in drive, then reverse a few times, then parked back in garage to be towed into dealer. I put masking tape on steering wheel AND on Windshield saying not to drive over 2MPH to witness the symptoms. Upon receipt at dealer, was told symptom was then repeated, therefore car would be held for a while as it would need to be torn down and analyzed to find the cause. After 3 weeks, told not yet finding the cause, we discussed possibility of brakes where they agreed and was to pull them apart to inspect. Never did. Now 4 weeks later, still at dealer, telling me they cannot repeat the effect but that drove it around. I told speed may have wiped it away, this 2nd time it was towed in for this. I consider this a safety / drivability issue and want it noted, (And fixed of course).
Corrective Action:
After a few days in garage attempted to drive out where first upon engaging drive selection, releasing brake pedal, and slight throttle, a clunk and jerk launch occurred. With each subsequent wheel rotation there was a scraping sound synchronized with a torque dip in the propulsion. drove 1-2 blocks up street up to ~5 MPH and this symptom followed exact with speed. Stopped car, tried reverse a block, same thing, surging like propulsion with apparent torque dips in sync with speed. Repeated in drive, then reverse a few times, then parked back in garage to be towed into dealer. I put masking tape on steering wheel AND on Windshield saying not to drive over 2MPH to witness the symptoms. Upon receipt at dealer, was told symptom was then repeated, therefore car would be held for a while as it would need to be torn down and analyzed to find the cause. After 3 weeks, told not yet finding the cause, we discussed possibility of brakes where they agreed and was to pull them apart to inspect. Never did. Now 4 weeks later, still at dealer, telling me they cannot repeat the effect but that drove it around. I told speed may have wiped it away, this 2nd time it was towed in for this. I consider this a safety / drivability issue and want it noted, (And fixed of course).
Additional Notes:
After a few days in garage attempted to drive out where first upon engaging drive selection, releasing brake pedal, and slight throttle, a clunk and jerk launch occurred. With each subsequent wheel rotation there was a scraping sound synchronized with a torque dip in the propulsion. drove 1-2 blocks up street up to ~5 MPH and this symptom followed exact with speed. Stopped car, tried reverse a block, same thing, surging like propulsion with apparent torque dips in sync with speed. Repeated in drive, then reverse a few times, then parked back in garage to be towed into dealer. I put masking tape on steering wheel AND on Windshield saying not to drive over 2MPH to witness the symptoms. Upon receipt at dealer, was told symptom was then repeated, therefore car would be held for a while as it would need to be torn down and analyzed to find the cause. After 3 weeks, told not yet finding the cause, we discussed possibility of brakes where they agreed and was to pull them apart to inspect. Never did. Now 4 weeks later, still at dealer, telling me they cannot repeat the effect but that drove it around. I told speed may have wiped it away, this 2nd time it was towed in for this. I consider this a safety / drivability issue and want it noted, (And fixed of course).
Mfg Campaign: 11563644
Recall Date: Jan 4, 2024
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
After a few days in garage attempted to drive out where first upon engaging drive selection, releasing brake pedal, and slight throttle, a clunk and jerk launch occurred. With each subsequent wheel rotation there was a scraping sound synchronized with a torque dip in the propulsion. drove 1-2 blocks up street up to ~5 MPH and this symptom followed exact with speed. Stopped car, tried reverse a block, same thing, surging like propulsion with apparent torque dips in sync with speed. Repeated in drive, then reverse a few times, then parked back in garage to be towed into dealer. I put masking tape on steering wheel AND on Windshield saying not to drive over 2MPH to witness the symptoms. Upon receipt at dealer, was told symptom was then repeated, therefore car would be held for a while as it would need to be torn down and analyzed to find the cause. After 3 weeks, told not yet finding the cause, we discussed possibility of brakes where they agreed and was to pull them apart to inspect. Never did. Now 4 weeks later, still at dealer, telling me they cannot repeat the effect but that drove it around. I told speed may have wiped it away, this 2nd time it was towed in for this. I consider this a safety / drivability issue and want it noted, (And fixed of course).
Corrective Action:
After a few days in garage attempted to drive out where first upon engaging drive selection, releasing brake pedal, and slight throttle, a clunk and jerk launch occurred. With each subsequent wheel rotation there was a scraping sound synchronized with a torque dip in the propulsion. drove 1-2 blocks up street up to ~5 MPH and this symptom followed exact with speed. Stopped car, tried reverse a block, same thing, surging like propulsion with apparent torque dips in sync with speed. Repeated in drive, then reverse a few times, then parked back in garage to be towed into dealer. I put masking tape on steering wheel AND on Windshield saying not to drive over 2MPH to witness the symptoms. Upon receipt at dealer, was told symptom was then repeated, therefore car would be held for a while as it would need to be torn down and analyzed to find the cause. After 3 weeks, told not yet finding the cause, we discussed possibility of brakes where they agreed and was to pull them apart to inspect. Never did. Now 4 weeks later, still at dealer, telling me they cannot repeat the effect but that drove it around. I told speed may have wiped it away, this 2nd time it was towed in for this. I consider this a safety / drivability issue and want it noted, (And fixed of course).
Additional Notes:
After a few days in garage attempted to drive out where first upon engaging drive selection, releasing brake pedal, and slight throttle, a clunk and jerk launch occurred. With each subsequent wheel rotation there was a scraping sound synchronized with a torque dip in the propulsion. drove 1-2 blocks up street up to ~5 MPH and this symptom followed exact with speed. Stopped car, tried reverse a block, same thing, surging like propulsion with apparent torque dips in sync with speed. Repeated in drive, then reverse a few times, then parked back in garage to be towed into dealer. I put masking tape on steering wheel AND on Windshield saying not to drive over 2MPH to witness the symptoms. Upon receipt at dealer, was told symptom was then repeated, therefore car would be held for a while as it would need to be torn down and analyzed to find the cause. After 3 weeks, told not yet finding the cause, we discussed possibility of brakes where they agreed and was to pull them apart to inspect. Never did. Now 4 weeks later, still at dealer, telling me they cannot repeat the effect but that drove it around. I told speed may have wiped it away, this 2nd time it was towed in for this. I consider this a safety / drivability issue and want it noted, (And fixed of course).
Mfg Campaign: 11563644
Recall Date: Jan 4, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
After a few days in garage attempted to drive out where first upon engaging drive selection, releasing brake pedal, and slight throttle, a clunk and jerk launch occurred. With each subsequent wheel rotation there was a scraping sound synchronized with a torque dip in the propulsion. drove 1-2 blocks up street up to ~5 MPH and this symptom followed exact with speed. Stopped car, tried reverse a block, same thing, surging like propulsion with apparent torque dips in sync with speed. Repeated in drive, then reverse a few times, then parked back in garage to be towed into dealer. I put masking tape on steering wheel AND on Windshield saying not to drive over 2MPH to witness the symptoms. Upon receipt at dealer, was told symptom was then repeated, therefore car would be held for a while as it would need to be torn down and analyzed to find the cause. After 3 weeks, told not yet finding the cause, we discussed possibility of brakes where they agreed and was to pull them apart to inspect. Never did. Now 4 weeks later, still at dealer, telling me they cannot repeat the effect but that drove it around. I told speed may have wiped it away, this 2nd time it was towed in for this. I consider this a safety / drivability issue and want it noted, (And fixed of course).
Corrective Action:
After a few days in garage attempted to drive out where first upon engaging drive selection, releasing brake pedal, and slight throttle, a clunk and jerk launch occurred. With each subsequent wheel rotation there was a scraping sound synchronized with a torque dip in the propulsion. drove 1-2 blocks up street up to ~5 MPH and this symptom followed exact with speed. Stopped car, tried reverse a block, same thing, surging like propulsion with apparent torque dips in sync with speed. Repeated in drive, then reverse a few times, then parked back in garage to be towed into dealer. I put masking tape on steering wheel AND on Windshield saying not to drive over 2MPH to witness the symptoms. Upon receipt at dealer, was told symptom was then repeated, therefore car would be held for a while as it would need to be torn down and analyzed to find the cause. After 3 weeks, told not yet finding the cause, we discussed possibility of brakes where they agreed and was to pull them apart to inspect. Never did. Now 4 weeks later, still at dealer, telling me they cannot repeat the effect but that drove it around. I told speed may have wiped it away, this 2nd time it was towed in for this. I consider this a safety / drivability issue and want it noted, (And fixed of course).
Additional Notes:
After a few days in garage attempted to drive out where first upon engaging drive selection, releasing brake pedal, and slight throttle, a clunk and jerk launch occurred. With each subsequent wheel rotation there was a scraping sound synchronized with a torque dip in the propulsion. drove 1-2 blocks up street up to ~5 MPH and this symptom followed exact with speed. Stopped car, tried reverse a block, same thing, surging like propulsion with apparent torque dips in sync with speed. Repeated in drive, then reverse a few times, then parked back in garage to be towed into dealer. I put masking tape on steering wheel AND on Windshield saying not to drive over 2MPH to witness the symptoms. Upon receipt at dealer, was told symptom was then repeated, therefore car would be held for a while as it would need to be torn down and analyzed to find the cause. After 3 weeks, told not yet finding the cause, we discussed possibility of brakes where they agreed and was to pull them apart to inspect. Never did. Now 4 weeks later, still at dealer, telling me they cannot repeat the effect but that drove it around. I told speed may have wiped it away, this 2nd time it was towed in for this. I consider this a safety / drivability issue and want it noted, (And fixed of course).
Mfg Campaign: 11563644
Recall Date: Jan 4, 2024
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
When driving, sometimes a “Drive Mode Unavailable” message comes up on the infotainment. Drive modes in the MachE contribute to deceleration, one pedal driving, and throttle mapping, and switching abruptly from one to another without input from the driver is a safety issue as it can instantaneously change the deceleration or acceleration rate of the vehicle. This is a known bug that’s been around for years and still no fix for it.
Corrective Action:
When driving, sometimes a “Drive Mode Unavailable” message comes up on the infotainment. Drive modes in the MachE contribute to deceleration, one pedal driving, and throttle mapping, and switching abruptly from one to another without input from the driver is a safety issue as it can instantaneously change the deceleration or acceleration rate of the vehicle. This is a known bug that’s been around for years and still no fix for it.
Additional Notes:
When driving, sometimes a “Drive Mode Unavailable” message comes up on the infotainment. Drive modes in the MachE contribute to deceleration, one pedal driving, and throttle mapping, and switching abruptly from one to another without input from the driver is a safety issue as it can instantaneously change the deceleration or acceleration rate of the vehicle. This is a known bug that’s been around for years and still no fix for it.
Mfg Campaign: 11559372
Recall Date: Dec 10, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2023 Ford Mustang Mach-E. The contact stated while driving approximately 35 MPH, a MIL warning illuminated, with the message “Immediate Loss of Power” displayed. The contact stated that the vehicle shut off and the battery was drained. The contact stated that the vehicle stopped and independently shifted to park(P). The contact stated that the hazard lights were not able to be activated. The contact towed the vehicle to a local dealer, where it was diagnosed and determined that the high voltage battery contact had failed and needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 23V687000 (Electrical System). The manufacturer was informed of the failure. The failure mileage was approximately 2,000.
Corrective Action:
The contact owns a 2023 Ford Mustang Mach-E. The contact stated while driving approximately 35 MPH, a MIL warning illuminated, with the message “Immediate Loss of Power” displayed. The contact stated that the vehicle shut off and the battery was drained. The contact stated that the vehicle stopped and independently shifted to park(P). The contact stated that the hazard lights were not able to be activated. The contact towed the vehicle to a local dealer, where it was diagnosed and determined that the high voltage battery contact had failed and needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 23V687000 (Electrical System). The manufacturer was informed of the failure. The failure mileage was approximately 2,000.
Additional Notes:
The contact owns a 2023 Ford Mustang Mach-E. The contact stated while driving approximately 35 MPH, a MIL warning illuminated, with the message “Immediate Loss of Power” displayed. The contact stated that the vehicle shut off and the battery was drained. The contact stated that the vehicle stopped and independently shifted to park(P). The contact stated that the hazard lights were not able to be activated. The contact towed the vehicle to a local dealer, where it was diagnosed and determined that the high voltage battery contact had failed and needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 23V687000 (Electrical System). The manufacturer was informed of the failure. The failure mileage was approximately 2,000.
Mfg Campaign: 11558645
Recall Date: Dec 5, 2023
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