Complaints & Recalls
Official Safety Recalls - Important!
111 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2025 Mustang Mach E vehicles. In the event of a low battery charge, the electronic door latches may remain locked once the driver or front passenger exits and shuts the door, possibly trapping someone who is unable to use the inside door release handles, such as a child in the back seat.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S65
Recall Date: Jun 13, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco, F-150, 2021-2024 Edge, 2023-2024 Escape, F-250, F-350, F-450, F-550, F-600, 2022-2024 Expedition, 2022-2025 Transit, 2021-2023 Mach-E, 2024 Ranger, Mustang, 2021-2023 Lincoln Nautilus, 2022-2024 Navigator, and 2023-2024 Corsair vehicles. A software error may cause the rearview camera image to delay, freeze, or not display when the vehicle is in reverse.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S49
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E vehicles previously repaired incorrectly under recall number 22V-412. The high voltage battery main contactors may overheat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S14
Recall Date: Feb 28, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021 Mach-E vehicles. An Over-The-Air (OTA) update to the Anti-lock Braking System (ABS) may result in a loss of power brake assist, ABS, Electronic Stability Control, Traction Control, and driver assistance features.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24S65
Recall Date: Oct 18, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E vehicles equipped with an extended range battery. The high voltage battery main contactors may overheat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S56
Recall Date: Oct 13, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E vehicles. The high voltage battery main contactors may overheat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S41
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021 Mustang Mach-E vehicles equipped with all-wheel drive. The powertrain control module (PCM) functional safety software may fail to detect a software error, resulting in unintended acceleration, unintended deceleration, or a loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S29
Recall Date: May 13, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E and 2022 Maverick vehicles. The rear seat belt buckles may not be properly attached to the rear floor assembly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 208, "Occupant Crash Protection," and 210, "Seat Belt Assembly Anchorages."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21C36
Recall Date: Dec 16, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021 Mustang Mach-E vehicles. The windshield may not have been properly bonded to the vehicle, which could allow it to detach. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 212, "Windshield Mounting."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21C22
Recall Date: Sep 14, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021 Mustang Mach-E vehicles. The vehicle's panoramic roof glass panel may not have been properly bonded to the vehicle, which could allow it to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S42
Recall Date: Sep 14, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021 Mustang Mach-E vehicles. The front subframe bolts may not have been tightened properly during assembly, which could result in loose bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S09
Recall Date: Mar 5, 2021
Consumer Complaints
553 ComplaintsFord Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
This is the second HVJB failure on my mustangs Mach e. I was told my last replacement was the upgraded unit. It last as long as my last one.
Corrective Action:
This is the second HVJB failure on my mustangs Mach e. I was told my last replacement was the upgraded unit. It last as long as my last one.
Additional Notes:
This is the second HVJB failure on my mustangs Mach e. I was told my last replacement was the upgraded unit. It last as long as my last one.
Mfg Campaign: 11553654
Recall Date: Nov 5, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
This is becoming a common occurrence with this vehicle. The power train/ front end collision sensor/ tire sensor/ air bay sensor/ drive train all malfunctioning. Ford refuses to help.
Corrective Action:
This is becoming a common occurrence with this vehicle. The power train/ front end collision sensor/ tire sensor/ air bay sensor/ drive train all malfunctioning. Ford refuses to help.
Additional Notes:
This is becoming a common occurrence with this vehicle. The power train/ front end collision sensor/ tire sensor/ air bay sensor/ drive train all malfunctioning. Ford refuses to help.
Mfg Campaign: 11553604
Recall Date: Nov 4, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
This is becoming a common occurrence with this vehicle. The power train/ front end collision sensor/ tire sensor/ air bay sensor/ drive train all malfunctioning. Ford refuses to help.
Corrective Action:
This is becoming a common occurrence with this vehicle. The power train/ front end collision sensor/ tire sensor/ air bay sensor/ drive train all malfunctioning. Ford refuses to help.
Additional Notes:
This is becoming a common occurrence with this vehicle. The power train/ front end collision sensor/ tire sensor/ air bay sensor/ drive train all malfunctioning. Ford refuses to help.
Mfg Campaign: 11553604
Recall Date: Nov 4, 2023
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
This is becoming a common occurrence with this vehicle. The power train/ front end collision sensor/ tire sensor/ air bay sensor/ drive train all malfunctioning. Ford refuses to help.
Corrective Action:
This is becoming a common occurrence with this vehicle. The power train/ front end collision sensor/ tire sensor/ air bay sensor/ drive train all malfunctioning. Ford refuses to help.
Additional Notes:
This is becoming a common occurrence with this vehicle. The power train/ front end collision sensor/ tire sensor/ air bay sensor/ drive train all malfunctioning. Ford refuses to help.
Mfg Campaign: 11553604
Recall Date: Nov 4, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
On October 15, 2023, with my EV battery charged at 69% and about 2 minutes after beginning my drive, I suddenly received a warning on the dashboard which stated "Stop Safely Now". Within 5 seconds, the vehicle would not accelerate and eventually came to a stop. The first episode of this occurred on Sunday, October 15. My car had to be towed to Gullo Ford in Conroe, TX, where I purchased the car in March 2022. The vehicle was serviced by Gullo Ford's service department on October 16, 2023. The repair invoice references replacing the electronic parking brake harness connector and reprogramming the battery charge control module per recall on October 16. 2023. I picked the vehicle up from Gullo Ford on the afternoon of October 16. The car worked normally until Monday, October 30, 2023 when the same thing happened. About 2 minutes after starting and driving the car, I received the warning to "Stop Safely Now". The vehicle would not accelerate. My battery was charged over 70% when this occurred. The first time this happened on October 15, 2023, I was able to coast the car into a parking lot, out of traffic. On Monday, October 30, my car did not have enough speed to allow me to coast out of the flow of traffic which left me stranded in my car during rush hour, blocking one lane and the entry to a turn lane. This was a very unsafe circumstance as my car would not accelerate again, leaving me without a way to move out of the flow of traffic. Again, my car had to be towed to Gullo Ford in Conroe, TX where it remains at this time. I do not feel safe driving a car which will stop accelerating with only a 5 second notice to "Stop Safely Now". I have no idea when this will happen leaving me stranded in the flow of traffic with no way to move.
Corrective Action:
On October 15, 2023, with my EV battery charged at 69% and about 2 minutes after beginning my drive, I suddenly received a warning on the dashboard which stated "Stop Safely Now". Within 5 seconds, the vehicle would not accelerate and eventually came to a stop. The first episode of this occurred on Sunday, October 15. My car had to be towed to Gullo Ford in Conroe, TX, where I purchased the car in March 2022. The vehicle was serviced by Gullo Ford's service department on October 16, 2023. The repair invoice references replacing the electronic parking brake harness connector and reprogramming the battery charge control module per recall on October 16. 2023. I picked the vehicle up from Gullo Ford on the afternoon of October 16. The car worked normally until Monday, October 30, 2023 when the same thing happened. About 2 minutes after starting and driving the car, I received the warning to "Stop Safely Now". The vehicle would not accelerate. My battery was charged over 70% when this occurred. The first time this happened on October 15, 2023, I was able to coast the car into a parking lot, out of traffic. On Monday, October 30, my car did not have enough speed to allow me to coast out of the flow of traffic which left me stranded in my car during rush hour, blocking one lane and the entry to a turn lane. This was a very unsafe circumstance as my car would not accelerate again, leaving me without a way to move out of the flow of traffic. Again, my car had to be towed to Gullo Ford in Conroe, TX where it remains at this time. I do not feel safe driving a car which will stop accelerating with only a 5 second notice to "Stop Safely Now". I have no idea when this will happen leaving me stranded in the flow of traffic with no way to move.
Additional Notes:
On October 15, 2023, with my EV battery charged at 69% and about 2 minutes after beginning my drive, I suddenly received a warning on the dashboard which stated "Stop Safely Now". Within 5 seconds, the vehicle would not accelerate and eventually came to a stop. The first episode of this occurred on Sunday, October 15. My car had to be towed to Gullo Ford in Conroe, TX, where I purchased the car in March 2022. The vehicle was serviced by Gullo Ford's service department on October 16, 2023. The repair invoice references replacing the electronic parking brake harness connector and reprogramming the battery charge control module per recall on October 16. 2023. I picked the vehicle up from Gullo Ford on the afternoon of October 16. The car worked normally until Monday, October 30, 2023 when the same thing happened. About 2 minutes after starting and driving the car, I received the warning to "Stop Safely Now". The vehicle would not accelerate. My battery was charged over 70% when this occurred. The first time this happened on October 15, 2023, I was able to coast the car into a parking lot, out of traffic. On Monday, October 30, my car did not have enough speed to allow me to coast out of the flow of traffic which left me stranded in my car during rush hour, blocking one lane and the entry to a turn lane. This was a very unsafe circumstance as my car would not accelerate again, leaving me without a way to move out of the flow of traffic. Again, my car had to be towed to Gullo Ford in Conroe, TX where it remains at this time. I do not feel safe driving a car which will stop accelerating with only a 5 second notice to "Stop Safely Now". I have no idea when this will happen leaving me stranded in the flow of traffic with no way to move.
Mfg Campaign: 11553123
Recall Date: Nov 1, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On October 15, 2023, with my EV battery charged at 69% and about 2 minutes after beginning my drive, I suddenly received a warning on the dashboard which stated "Stop Safely Now". Within 5 seconds, the vehicle would not accelerate and eventually came to a stop. The first episode of this occurred on Sunday, October 15. My car had to be towed to Gullo Ford in Conroe, TX, where I purchased the car in March 2022. The vehicle was serviced by Gullo Ford's service department on October 16, 2023. The repair invoice references replacing the electronic parking brake harness connector and reprogramming the battery charge control module per recall on October 16. 2023. I picked the vehicle up from Gullo Ford on the afternoon of October 16. The car worked normally until Monday, October 30, 2023 when the same thing happened. About 2 minutes after starting and driving the car, I received the warning to "Stop Safely Now". The vehicle would not accelerate. My battery was charged over 70% when this occurred. The first time this happened on October 15, 2023, I was able to coast the car into a parking lot, out of traffic. On Monday, October 30, my car did not have enough speed to allow me to coast out of the flow of traffic which left me stranded in my car during rush hour, blocking one lane and the entry to a turn lane. This was a very unsafe circumstance as my car would not accelerate again, leaving me without a way to move out of the flow of traffic. Again, my car had to be towed to Gullo Ford in Conroe, TX where it remains at this time. I do not feel safe driving a car which will stop accelerating with only a 5 second notice to "Stop Safely Now". I have no idea when this will happen leaving me stranded in the flow of traffic with no way to move.
Corrective Action:
On October 15, 2023, with my EV battery charged at 69% and about 2 minutes after beginning my drive, I suddenly received a warning on the dashboard which stated "Stop Safely Now". Within 5 seconds, the vehicle would not accelerate and eventually came to a stop. The first episode of this occurred on Sunday, October 15. My car had to be towed to Gullo Ford in Conroe, TX, where I purchased the car in March 2022. The vehicle was serviced by Gullo Ford's service department on October 16, 2023. The repair invoice references replacing the electronic parking brake harness connector and reprogramming the battery charge control module per recall on October 16. 2023. I picked the vehicle up from Gullo Ford on the afternoon of October 16. The car worked normally until Monday, October 30, 2023 when the same thing happened. About 2 minutes after starting and driving the car, I received the warning to "Stop Safely Now". The vehicle would not accelerate. My battery was charged over 70% when this occurred. The first time this happened on October 15, 2023, I was able to coast the car into a parking lot, out of traffic. On Monday, October 30, my car did not have enough speed to allow me to coast out of the flow of traffic which left me stranded in my car during rush hour, blocking one lane and the entry to a turn lane. This was a very unsafe circumstance as my car would not accelerate again, leaving me without a way to move out of the flow of traffic. Again, my car had to be towed to Gullo Ford in Conroe, TX where it remains at this time. I do not feel safe driving a car which will stop accelerating with only a 5 second notice to "Stop Safely Now". I have no idea when this will happen leaving me stranded in the flow of traffic with no way to move.
Additional Notes:
On October 15, 2023, with my EV battery charged at 69% and about 2 minutes after beginning my drive, I suddenly received a warning on the dashboard which stated "Stop Safely Now". Within 5 seconds, the vehicle would not accelerate and eventually came to a stop. The first episode of this occurred on Sunday, October 15. My car had to be towed to Gullo Ford in Conroe, TX, where I purchased the car in March 2022. The vehicle was serviced by Gullo Ford's service department on October 16, 2023. The repair invoice references replacing the electronic parking brake harness connector and reprogramming the battery charge control module per recall on October 16. 2023. I picked the vehicle up from Gullo Ford on the afternoon of October 16. The car worked normally until Monday, October 30, 2023 when the same thing happened. About 2 minutes after starting and driving the car, I received the warning to "Stop Safely Now". The vehicle would not accelerate. My battery was charged over 70% when this occurred. The first time this happened on October 15, 2023, I was able to coast the car into a parking lot, out of traffic. On Monday, October 30, my car did not have enough speed to allow me to coast out of the flow of traffic which left me stranded in my car during rush hour, blocking one lane and the entry to a turn lane. This was a very unsafe circumstance as my car would not accelerate again, leaving me without a way to move out of the flow of traffic. Again, my car had to be towed to Gullo Ford in Conroe, TX where it remains at this time. I do not feel safe driving a car which will stop accelerating with only a 5 second notice to "Stop Safely Now". I have no idea when this will happen leaving me stranded in the flow of traffic with no way to move.
Mfg Campaign: 11553123
Recall Date: Nov 1, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Display gave warning - Service Vehicle soon and car did not start after being parked for about an hour. Outside temp was 65F. Car was driven about 400 miles that day including DCFC once. Had to be towed to dealership where it has sat for over 3 weeks with no repair and no information about what is wrong. I had someone familiar with the Ford system look up the codes who found that there was likely a problem with HVBJB that now is recalled. Not sure what to do anymore since dealership has car for 3 weeks now.
Corrective Action:
Display gave warning - Service Vehicle soon and car did not start after being parked for about an hour. Outside temp was 65F. Car was driven about 400 miles that day including DCFC once. Had to be towed to dealership where it has sat for over 3 weeks with no repair and no information about what is wrong. I had someone familiar with the Ford system look up the codes who found that there was likely a problem with HVBJB that now is recalled. Not sure what to do anymore since dealership has car for 3 weeks now.
Additional Notes:
Display gave warning - Service Vehicle soon and car did not start after being parked for about an hour. Outside temp was 65F. Car was driven about 400 miles that day including DCFC once. Had to be towed to dealership where it has sat for over 3 weeks with no repair and no information about what is wrong. I had someone familiar with the Ford system look up the codes who found that there was likely a problem with HVBJB that now is recalled. Not sure what to do anymore since dealership has car for 3 weeks now.
Mfg Campaign: 11551147
Recall Date: Oct 21, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
After using fast charger in Santa Rosa Ca, to 85% proceeded to freeway on ramp, getting on freeway on ramp, Message came up on screen "STOP SAFELY NOW" 2nd Message. "FULL ACCESSORY POWER ACTIVE. I pulled over to shoulder, unable to restart car. After getting started after 15-20 minutes again the same thing happen again 5 minutes later blocking lanes of traffic. Restarted after 25 minutes went to Ford dealership which was 1 mile away. Rented car and waited the next day till I called at 4;30 to see how car was and it was. The reason for incident from Ford technician was due to Erroneous network traffic caused the fault.??????? Needs to say I'm selling my MME 2021 I can't be stuck on freeway onramp or anywhere else, this is very unnerving to a [XXX] women and her 14 year old dog. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
After using fast charger in Santa Rosa Ca, to 85% proceeded to freeway on ramp, getting on freeway on ramp, Message came up on screen "STOP SAFELY NOW" 2nd Message. "FULL ACCESSORY POWER ACTIVE. I pulled over to shoulder, unable to restart car. After getting started after 15-20 minutes again the same thing happen again 5 minutes later blocking lanes of traffic. Restarted after 25 minutes went to Ford dealership which was 1 mile away. Rented car and waited the next day till I called at 4;30 to see how car was and it was. The reason for incident from Ford technician was due to Erroneous network traffic caused the fault.??????? Needs to say I'm selling my MME 2021 I can't be stuck on freeway onramp or anywhere else, this is very unnerving to a [XXX] women and her 14 year old dog. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
After using fast charger in Santa Rosa Ca, to 85% proceeded to freeway on ramp, getting on freeway on ramp, Message came up on screen "STOP SAFELY NOW" 2nd Message. "FULL ACCESSORY POWER ACTIVE. I pulled over to shoulder, unable to restart car. After getting started after 15-20 minutes again the same thing happen again 5 minutes later blocking lanes of traffic. Restarted after 25 minutes went to Ford dealership which was 1 mile away. Rented car and waited the next day till I called at 4;30 to see how car was and it was. The reason for incident from Ford technician was due to Erroneous network traffic caused the fault.??????? Needs to say I'm selling my MME 2021 I can't be stuck on freeway onramp or anywhere else, this is very unnerving to a [XXX] women and her 14 year old dog. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11551049
Recall Date: Oct 20, 2023
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
After using fast charger in Santa Rosa Ca, to 85% proceeded to freeway on ramp, getting on freeway on ramp, Message came up on screen "STOP SAFELY NOW" 2nd Message. "FULL ACCESSORY POWER ACTIVE. I pulled over to shoulder, unable to restart car. After getting started after 15-20 minutes again the same thing happen again 5 minutes later blocking lanes of traffic. Restarted after 25 minutes went to Ford dealership which was 1 mile away. Rented car and waited the next day till I called at 4;30 to see how car was and it was. The reason for incident from Ford technician was due to Erroneous network traffic caused the fault.??????? Needs to say I'm selling my MME 2021 I can't be stuck on freeway onramp or anywhere else, this is very unnerving to a [XXX] women and her 14 year old dog. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
After using fast charger in Santa Rosa Ca, to 85% proceeded to freeway on ramp, getting on freeway on ramp, Message came up on screen "STOP SAFELY NOW" 2nd Message. "FULL ACCESSORY POWER ACTIVE. I pulled over to shoulder, unable to restart car. After getting started after 15-20 minutes again the same thing happen again 5 minutes later blocking lanes of traffic. Restarted after 25 minutes went to Ford dealership which was 1 mile away. Rented car and waited the next day till I called at 4;30 to see how car was and it was. The reason for incident from Ford technician was due to Erroneous network traffic caused the fault.??????? Needs to say I'm selling my MME 2021 I can't be stuck on freeway onramp or anywhere else, this is very unnerving to a [XXX] women and her 14 year old dog. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
After using fast charger in Santa Rosa Ca, to 85% proceeded to freeway on ramp, getting on freeway on ramp, Message came up on screen "STOP SAFELY NOW" 2nd Message. "FULL ACCESSORY POWER ACTIVE. I pulled over to shoulder, unable to restart car. After getting started after 15-20 minutes again the same thing happen again 5 minutes later blocking lanes of traffic. Restarted after 25 minutes went to Ford dealership which was 1 mile away. Rented car and waited the next day till I called at 4;30 to see how car was and it was. The reason for incident from Ford technician was due to Erroneous network traffic caused the fault.??????? Needs to say I'm selling my MME 2021 I can't be stuck on freeway onramp or anywhere else, this is very unnerving to a [XXX] women and her 14 year old dog. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11551049
Recall Date: Oct 20, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
while driving, the range on the electric battery went from 150 miles to only 64 miles in less than a minute. when i went to the DC fast charger it gave error and could not charge even after i verified that the fast charger was operational because the next car was able to charge car with no issue. after a while when i charged the car, it started charging but drastically reduced the battery range. i have attached the picture. at 78% it only gave me 76 miles range. usually at 78% it gives me a 180 miles or higher. took my car to the dealer to run diagnostics and dealer don't seem to agree to any battery issue.
Corrective Action:
while driving, the range on the electric battery went from 150 miles to only 64 miles in less than a minute. when i went to the DC fast charger it gave error and could not charge even after i verified that the fast charger was operational because the next car was able to charge car with no issue. after a while when i charged the car, it started charging but drastically reduced the battery range. i have attached the picture. at 78% it only gave me 76 miles range. usually at 78% it gives me a 180 miles or higher. took my car to the dealer to run diagnostics and dealer don't seem to agree to any battery issue.
Additional Notes:
while driving, the range on the electric battery went from 150 miles to only 64 miles in less than a minute. when i went to the DC fast charger it gave error and could not charge even after i verified that the fast charger was operational because the next car was able to charge car with no issue. after a while when i charged the car, it started charging but drastically reduced the battery range. i have attached the picture. at 78% it only gave me 76 miles range. usually at 78% it gives me a 180 miles or higher. took my car to the dealer to run diagnostics and dealer don't seem to agree to any battery issue.
Mfg Campaign: 11550743
Recall Date: Oct 19, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Have multiple open recalls. Been trying to get Ford dealer to perform recall work for 4+ months. Dealers don't seem to want to do the work. Can't get them to reply to emails, text or return calls. Have stopped by dealer twice with appointments, but they either didn't order the parts or ordered wrong parts.
Corrective Action:
Have multiple open recalls. Been trying to get Ford dealer to perform recall work for 4+ months. Dealers don't seem to want to do the work. Can't get them to reply to emails, text or return calls. Have stopped by dealer twice with appointments, but they either didn't order the parts or ordered wrong parts.
Additional Notes:
Have multiple open recalls. Been trying to get Ford dealer to perform recall work for 4+ months. Dealers don't seem to want to do the work. Can't get them to reply to emails, text or return calls. Have stopped by dealer twice with appointments, but they either didn't order the parts or ordered wrong parts.
Mfg Campaign: 11550477
Recall Date: Oct 17, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Car gave me the high voltage fault that many Mach e owners have reported. Car is in the dealership now and I don’t have the car. Why weren’t these recalled?
Corrective Action:
Car gave me the high voltage fault that many Mach e owners have reported. Car is in the dealership now and I don’t have the car. Why weren’t these recalled?
Additional Notes:
Car gave me the high voltage fault that many Mach e owners have reported. Car is in the dealership now and I don’t have the car. Why weren’t these recalled?
Mfg Campaign: 11549497
Recall Date: Oct 11, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Car gave me the high voltage fault that many Mach e owners have reported. Car is in the dealership now and I don’t have the car. Why weren’t these recalled?
Corrective Action:
Car gave me the high voltage fault that many Mach e owners have reported. Car is in the dealership now and I don’t have the car. Why weren’t these recalled?
Additional Notes:
Car gave me the high voltage fault that many Mach e owners have reported. Car is in the dealership now and I don’t have the car. Why weren’t these recalled?
Mfg Campaign: 11549497
Recall Date: Oct 11, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Ford delivered the car with only one key FOB which was corrected in later builds of the car. To fix this they had a program where you could go to your dealer to get the second key FOB for free. I set up an appointment to go to the dealer and was reassured that even though the date was after the expiration of the program I would still get the second key for free. When I went in I was told this was untrue and every Ford representative has told me that even though I was lied to they would not fix things for free as it should be with the program. Eventually I was told to contact nhtsa about this issue. I currently have to use my phone as a key which has become increasingly unreliable requiring my backup code often to be entered into the car even when my phone is on and has the Fordpass app open to act like a key. This has caused issues with when I shift out of drive or reverse that it places itself in park asking for the backup code to be entered again before I can continue driving.
Corrective Action:
Ford delivered the car with only one key FOB which was corrected in later builds of the car. To fix this they had a program where you could go to your dealer to get the second key FOB for free. I set up an appointment to go to the dealer and was reassured that even though the date was after the expiration of the program I would still get the second key for free. When I went in I was told this was untrue and every Ford representative has told me that even though I was lied to they would not fix things for free as it should be with the program. Eventually I was told to contact nhtsa about this issue. I currently have to use my phone as a key which has become increasingly unreliable requiring my backup code often to be entered into the car even when my phone is on and has the Fordpass app open to act like a key. This has caused issues with when I shift out of drive or reverse that it places itself in park asking for the backup code to be entered again before I can continue driving.
Additional Notes:
Ford delivered the car with only one key FOB which was corrected in later builds of the car. To fix this they had a program where you could go to your dealer to get the second key FOB for free. I set up an appointment to go to the dealer and was reassured that even though the date was after the expiration of the program I would still get the second key for free. When I went in I was told this was untrue and every Ford representative has told me that even though I was lied to they would not fix things for free as it should be with the program. Eventually I was told to contact nhtsa about this issue. I currently have to use my phone as a key which has become increasingly unreliable requiring my backup code often to be entered into the car even when my phone is on and has the Fordpass app open to act like a key. This has caused issues with when I shift out of drive or reverse that it places itself in park asking for the backup code to be entered again before I can continue driving.
Mfg Campaign: 11549035
Recall Date: Oct 9, 2023
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
All 4 brake rotors warped at once. Had vehicle serviced for 10000 mile evaluation which included rotating tires and checking brake only 6 weeks earlier. Only drove car additional 200 miles since service. All rotors warped at once without excessive braking, heat or water.
Corrective Action:
All 4 brake rotors warped at once. Had vehicle serviced for 10000 mile evaluation which included rotating tires and checking brake only 6 weeks earlier. Only drove car additional 200 miles since service. All rotors warped at once without excessive braking, heat or water.
Additional Notes:
All 4 brake rotors warped at once. Had vehicle serviced for 10000 mile evaluation which included rotating tires and checking brake only 6 weeks earlier. Only drove car additional 200 miles since service. All rotors warped at once without excessive braking, heat or water.
Mfg Campaign: 11548589
Recall Date: Oct 6, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Forward collision warning constantly going on. Brought it for service and told them but still going on
Corrective Action:
Forward collision warning constantly going on. Brought it for service and told them but still going on
Additional Notes:
Forward collision warning constantly going on. Brought it for service and told them but still going on
Mfg Campaign: 11548594
Recall Date: Oct 6, 2023
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Forward collision warning constantly going on. Brought it for service and told them but still going on
Corrective Action:
Forward collision warning constantly going on. Brought it for service and told them but still going on
Additional Notes:
Forward collision warning constantly going on. Brought it for service and told them but still going on
Mfg Campaign: 11548594
Recall Date: Oct 6, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Dashboard warnings about the high-voltage battery due to a fault. There is a known issue with the HVBJB (high-voltage battery junction box) plus a powertrain malfunction warning..
Corrective Action:
Dashboard warnings about the high-voltage battery due to a fault. There is a known issue with the HVBJB (high-voltage battery junction box) plus a powertrain malfunction warning..
Additional Notes:
Dashboard warnings about the high-voltage battery due to a fault. There is a known issue with the HVBJB (high-voltage battery junction box) plus a powertrain malfunction warning..
Mfg Campaign: 11548691
Recall Date: Oct 6, 2023
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Dashboard warnings about the high-voltage battery due to a fault. There is a known issue with the HVBJB (high-voltage battery junction box) plus a powertrain malfunction warning..
Corrective Action:
Dashboard warnings about the high-voltage battery due to a fault. There is a known issue with the HVBJB (high-voltage battery junction box) plus a powertrain malfunction warning..
Additional Notes:
Dashboard warnings about the high-voltage battery due to a fault. There is a known issue with the HVBJB (high-voltage battery junction box) plus a powertrain malfunction warning..
Mfg Campaign: 11548691
Recall Date: Oct 6, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I want to draw attention to a significant concern: U.S. auto safety regulators announced in August of this year that they are currently investigating whether Ford Motor's 2022 recall of nearly 49,000 Ford Mustang Mach-E electric vehicles comprehensively addressed the associated safety concerns. The basis for the 2022 recall was that the high voltage battery main contactors could overheat, particularly from DC fast-charging and repeated wide-open pedal events. This overheating presents a very real danger as it could result in an immediate loss of power, markedly increasing the risk of a vehicular accident. Furthermore, after the recall, Ford issued a technical service bulletin, directing the replacement of the High Voltage Battery Junction Box on the recalled vehicles. However, the National Highway Traffic Safety Administration (NHTSA) has since opened a recall query. This action was prompted by 12 consumer complaints related to Mach-E vehicles that had supposedly received the necessary recall fixes. It is worth noting that the High Voltage Battery Junction Box has been replaced on my Mach-E already, and I am still facing problems. This is my third encounter with this particular safety issue.
Corrective Action:
I want to draw attention to a significant concern: U.S. auto safety regulators announced in August of this year that they are currently investigating whether Ford Motor's 2022 recall of nearly 49,000 Ford Mustang Mach-E electric vehicles comprehensively addressed the associated safety concerns. The basis for the 2022 recall was that the high voltage battery main contactors could overheat, particularly from DC fast-charging and repeated wide-open pedal events. This overheating presents a very real danger as it could result in an immediate loss of power, markedly increasing the risk of a vehicular accident. Furthermore, after the recall, Ford issued a technical service bulletin, directing the replacement of the High Voltage Battery Junction Box on the recalled vehicles. However, the National Highway Traffic Safety Administration (NHTSA) has since opened a recall query. This action was prompted by 12 consumer complaints related to Mach-E vehicles that had supposedly received the necessary recall fixes. It is worth noting that the High Voltage Battery Junction Box has been replaced on my Mach-E already, and I am still facing problems. This is my third encounter with this particular safety issue.
Additional Notes:
I want to draw attention to a significant concern: U.S. auto safety regulators announced in August of this year that they are currently investigating whether Ford Motor's 2022 recall of nearly 49,000 Ford Mustang Mach-E electric vehicles comprehensively addressed the associated safety concerns. The basis for the 2022 recall was that the high voltage battery main contactors could overheat, particularly from DC fast-charging and repeated wide-open pedal events. This overheating presents a very real danger as it could result in an immediate loss of power, markedly increasing the risk of a vehicular accident. Furthermore, after the recall, Ford issued a technical service bulletin, directing the replacement of the High Voltage Battery Junction Box on the recalled vehicles. However, the National Highway Traffic Safety Administration (NHTSA) has since opened a recall query. This action was prompted by 12 consumer complaints related to Mach-E vehicles that had supposedly received the necessary recall fixes. It is worth noting that the High Voltage Battery Junction Box has been replaced on my Mach-E already, and I am still facing problems. This is my third encounter with this particular safety issue.
Mfg Campaign: 11548102
Recall Date: Oct 3, 2023
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