Complaints & Recalls
Consumer Complaints
115 ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
Driving on Baltimore's 695 outer loop traveling south at apx 65-75 mph in the left lane, the truck flashed a warning"stop safely now" all vehicle powertrain was disabled and I, while decelerating uncontrolled, pulled across 4 lanes to a median and waited roadside 3+ hours before ford's roadside collected the truck.
Corrective Action:
Driving on Baltimore's 695 outer loop traveling south at apx 65-75 mph in the left lane, the truck flashed a warning"stop safely now" all vehicle powertrain was disabled and I, while decelerating uncontrolled, pulled across 4 lanes to a median and waited roadside 3+ hours before ford's roadside collected the truck.
Additional Notes:
Driving on Baltimore's 695 outer loop traveling south at apx 65-75 mph in the left lane, the truck flashed a warning"stop safely now" all vehicle powertrain was disabled and I, while decelerating uncontrolled, pulled across 4 lanes to a median and waited roadside 3+ hours before ford's roadside collected the truck.
Mfg Campaign: 11592072
Recall Date: Jun 3, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Driving on Baltimore's 695 outer loop traveling south at apx 65-75 mph in the left lane, the truck flashed a warning"stop safely now" all vehicle powertrain was disabled and I, while decelerating uncontrolled, pulled across 4 lanes to a median and waited roadside 3+ hours before ford's roadside collected the truck.
Corrective Action:
Driving on Baltimore's 695 outer loop traveling south at apx 65-75 mph in the left lane, the truck flashed a warning"stop safely now" all vehicle powertrain was disabled and I, while decelerating uncontrolled, pulled across 4 lanes to a median and waited roadside 3+ hours before ford's roadside collected the truck.
Additional Notes:
Driving on Baltimore's 695 outer loop traveling south at apx 65-75 mph in the left lane, the truck flashed a warning"stop safely now" all vehicle powertrain was disabled and I, while decelerating uncontrolled, pulled across 4 lanes to a median and waited roadside 3+ hours before ford's roadside collected the truck.
Mfg Campaign: 11592072
Recall Date: Jun 3, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
While driving in traffic and allowing the advanced cruise control to operate, while coming to a stop, the vehicle stopped recognizing stopped traffic and begun accelerating. I intervened and hit the brakes before a collision occurred. This was verbally reported to the dealership and was to be inspected at time of recall service.
Corrective Action:
While driving in traffic and allowing the advanced cruise control to operate, while coming to a stop, the vehicle stopped recognizing stopped traffic and begun accelerating. I intervened and hit the brakes before a collision occurred. This was verbally reported to the dealership and was to be inspected at time of recall service.
Additional Notes:
While driving in traffic and allowing the advanced cruise control to operate, while coming to a stop, the vehicle stopped recognizing stopped traffic and begun accelerating. I intervened and hit the brakes before a collision occurred. This was verbally reported to the dealership and was to be inspected at time of recall service.
Mfg Campaign: 11592073
Recall Date: Jun 3, 2024
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
While driving in traffic and allowing the advanced cruise control to operate, while coming to a stop, the vehicle stopped recognizing stopped traffic and begun accelerating. I intervened and hit the brakes before a collision occurred. This was verbally reported to the dealership and was to be inspected at time of recall service.
Corrective Action:
While driving in traffic and allowing the advanced cruise control to operate, while coming to a stop, the vehicle stopped recognizing stopped traffic and begun accelerating. I intervened and hit the brakes before a collision occurred. This was verbally reported to the dealership and was to be inspected at time of recall service.
Additional Notes:
While driving in traffic and allowing the advanced cruise control to operate, while coming to a stop, the vehicle stopped recognizing stopped traffic and begun accelerating. I intervened and hit the brakes before a collision occurred. This was verbally reported to the dealership and was to be inspected at time of recall service.
Mfg Campaign: 11592073
Recall Date: Jun 3, 2024
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
While driving in traffic and allowing the advanced cruise control to operate, while coming to a stop, the vehicle stopped recognizing stopped traffic and begun accelerating. I intervened and hit the brakes before a collision occurred. This was verbally reported to the dealership and was to be inspected at time of recall service.
Corrective Action:
While driving in traffic and allowing the advanced cruise control to operate, while coming to a stop, the vehicle stopped recognizing stopped traffic and begun accelerating. I intervened and hit the brakes before a collision occurred. This was verbally reported to the dealership and was to be inspected at time of recall service.
Additional Notes:
While driving in traffic and allowing the advanced cruise control to operate, while coming to a stop, the vehicle stopped recognizing stopped traffic and begun accelerating. I intervened and hit the brakes before a collision occurred. This was verbally reported to the dealership and was to be inspected at time of recall service.
Mfg Campaign: 11592073
Recall Date: Jun 3, 2024
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Potential Consequences:
The contact owns a 2024 Ford Maverick. The contact stated that while driving at approximately 45 MPH, the vehicle suddenly decelerated to 20 MPH and the check engine warning light illuminated and the vehicle failed to accelerate as needed. The contact took the vehicle to the dealer and the vehicle was diagnosed with battery failure. The battery was replaced. The contact stated shortly after the battery replacement, the failure reoccurred. The vehicle was returned to the dealer and diagnosed with PCM failure. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 13,000.
Corrective Action:
The contact owns a 2024 Ford Maverick. The contact stated that while driving at approximately 45 MPH, the vehicle suddenly decelerated to 20 MPH and the check engine warning light illuminated and the vehicle failed to accelerate as needed. The contact took the vehicle to the dealer and the vehicle was diagnosed with battery failure. The battery was replaced. The contact stated shortly after the battery replacement, the failure reoccurred. The vehicle was returned to the dealer and diagnosed with PCM failure. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 13,000.
Additional Notes:
The contact owns a 2024 Ford Maverick. The contact stated that while driving at approximately 45 MPH, the vehicle suddenly decelerated to 20 MPH and the check engine warning light illuminated and the vehicle failed to accelerate as needed. The contact took the vehicle to the dealer and the vehicle was diagnosed with battery failure. The battery was replaced. The contact stated shortly after the battery replacement, the failure reoccurred. The vehicle was returned to the dealer and diagnosed with PCM failure. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 13,000.
Mfg Campaign: 11584509
Recall Date: Apr 22, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On March 18, 2024, my 2024 Ford Maverick XLT Hybrid had just over 1,000 miles on it. That same night, approximately 20 yards before an upcoming stop sign, I got a big red triangle message on the dash saying STOP SAFELY NOW. When I finally got stopped at the STOP sign, everything shut down. No accelerator, now power and the transmission dial locked after I put it in Park. I could not get it in Neutral to push it out of the intersection. Since it is a front wheel drive vehicle, the front wheels locked also. Thank goodness my husband was with me, family members were traveling behind me AND I know a tow truck owner. Tow truck owner came came and used a code reader. It indicated that there were 9 errors related to HYBRID. He was able to clear 6 of them, but the truck still wouldn't start. He had to drag it up onto the flat bed because the front wheel were locked. He towed it to a local Ford Dealership. They initially said the smart junction box (a module that controls the hybrid battery) had a bad circuit and needed to be replaced (I'm not sure if they meant the smart junction box or the circuit...). The next day, the dealership called again and said they replaced the control module for the Hybrid Battery System. I got the truck back on the 4th day with no charge as everything was covered by warranty, including the tow. Overall, I was satisfied with how the dealership handled the issue. However, the incident seems a bad way to start an automobile relationship. In a group forum for Ford Maverick Hybrid Owners, I met a man who said the same thing happened to him on the highway! The vehicle slowed so quickly he was almost rear-ended by a tractor trailer. If it had to happen to me, I'm glad it happened on a rural back road vs. the four lane highway where I commute approximately 300 miles over 5 days per week. That's my concern - I am worried the same thing might happen to me on the highway with different results than the first time!
Corrective Action:
On March 18, 2024, my 2024 Ford Maverick XLT Hybrid had just over 1,000 miles on it. That same night, approximately 20 yards before an upcoming stop sign, I got a big red triangle message on the dash saying STOP SAFELY NOW. When I finally got stopped at the STOP sign, everything shut down. No accelerator, now power and the transmission dial locked after I put it in Park. I could not get it in Neutral to push it out of the intersection. Since it is a front wheel drive vehicle, the front wheels locked also. Thank goodness my husband was with me, family members were traveling behind me AND I know a tow truck owner. Tow truck owner came came and used a code reader. It indicated that there were 9 errors related to HYBRID. He was able to clear 6 of them, but the truck still wouldn't start. He had to drag it up onto the flat bed because the front wheel were locked. He towed it to a local Ford Dealership. They initially said the smart junction box (a module that controls the hybrid battery) had a bad circuit and needed to be replaced (I'm not sure if they meant the smart junction box or the circuit...). The next day, the dealership called again and said they replaced the control module for the Hybrid Battery System. I got the truck back on the 4th day with no charge as everything was covered by warranty, including the tow. Overall, I was satisfied with how the dealership handled the issue. However, the incident seems a bad way to start an automobile relationship. In a group forum for Ford Maverick Hybrid Owners, I met a man who said the same thing happened to him on the highway! The vehicle slowed so quickly he was almost rear-ended by a tractor trailer. If it had to happen to me, I'm glad it happened on a rural back road vs. the four lane highway where I commute approximately 300 miles over 5 days per week. That's my concern - I am worried the same thing might happen to me on the highway with different results than the first time!
Additional Notes:
On March 18, 2024, my 2024 Ford Maverick XLT Hybrid had just over 1,000 miles on it. That same night, approximately 20 yards before an upcoming stop sign, I got a big red triangle message on the dash saying STOP SAFELY NOW. When I finally got stopped at the STOP sign, everything shut down. No accelerator, now power and the transmission dial locked after I put it in Park. I could not get it in Neutral to push it out of the intersection. Since it is a front wheel drive vehicle, the front wheels locked also. Thank goodness my husband was with me, family members were traveling behind me AND I know a tow truck owner. Tow truck owner came came and used a code reader. It indicated that there were 9 errors related to HYBRID. He was able to clear 6 of them, but the truck still wouldn't start. He had to drag it up onto the flat bed because the front wheel were locked. He towed it to a local Ford Dealership. They initially said the smart junction box (a module that controls the hybrid battery) had a bad circuit and needed to be replaced (I'm not sure if they meant the smart junction box or the circuit...). The next day, the dealership called again and said they replaced the control module for the Hybrid Battery System. I got the truck back on the 4th day with no charge as everything was covered by warranty, including the tow. Overall, I was satisfied with how the dealership handled the issue. However, the incident seems a bad way to start an automobile relationship. In a group forum for Ford Maverick Hybrid Owners, I met a man who said the same thing happened to him on the highway! The vehicle slowed so quickly he was almost rear-ended by a tractor trailer. If it had to happen to me, I'm glad it happened on a rural back road vs. the four lane highway where I commute approximately 300 miles over 5 days per week. That's my concern - I am worried the same thing might happen to me on the highway with different results than the first time!
Mfg Campaign: 11580800
Recall Date: Apr 2, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On March 18, 2024, my 2024 Ford Maverick XLT Hybrid had just over 1,000 miles on it. That same night, approximately 20 yards before an upcoming stop sign, I got a big red triangle message on the dash saying STOP SAFELY NOW. When I finally got stopped at the STOP sign, everything shut down. No accelerator, now power and the transmission dial locked after I put it in Park. I could not get it in Neutral to push it out of the intersection. Since it is a front wheel drive vehicle, the front wheels locked also. Thank goodness my husband was with me, family members were traveling behind me AND I know a tow truck owner. Tow truck owner came came and used a code reader. It indicated that there were 9 errors related to HYBRID. He was able to clear 6 of them, but the truck still wouldn't start. He had to drag it up onto the flat bed because the front wheel were locked. He towed it to a local Ford Dealership. They initially said the smart junction box (a module that controls the hybrid battery) had a bad circuit and needed to be replaced (I'm not sure if they meant the smart junction box or the circuit...). The next day, the dealership called again and said they replaced the control module for the Hybrid Battery System. I got the truck back on the 4th day with no charge as everything was covered by warranty, including the tow. Overall, I was satisfied with how the dealership handled the issue. However, the incident seems a bad way to start an automobile relationship. In a group forum for Ford Maverick Hybrid Owners, I met a man who said the same thing happened to him on the highway! The vehicle slowed so quickly he was almost rear-ended by a tractor trailer. If it had to happen to me, I'm glad it happened on a rural back road vs. the four lane highway where I commute approximately 300 miles over 5 days per week. That's my concern - I am worried the same thing might happen to me on the highway with different results than the first time!
Corrective Action:
On March 18, 2024, my 2024 Ford Maverick XLT Hybrid had just over 1,000 miles on it. That same night, approximately 20 yards before an upcoming stop sign, I got a big red triangle message on the dash saying STOP SAFELY NOW. When I finally got stopped at the STOP sign, everything shut down. No accelerator, now power and the transmission dial locked after I put it in Park. I could not get it in Neutral to push it out of the intersection. Since it is a front wheel drive vehicle, the front wheels locked also. Thank goodness my husband was with me, family members were traveling behind me AND I know a tow truck owner. Tow truck owner came came and used a code reader. It indicated that there were 9 errors related to HYBRID. He was able to clear 6 of them, but the truck still wouldn't start. He had to drag it up onto the flat bed because the front wheel were locked. He towed it to a local Ford Dealership. They initially said the smart junction box (a module that controls the hybrid battery) had a bad circuit and needed to be replaced (I'm not sure if they meant the smart junction box or the circuit...). The next day, the dealership called again and said they replaced the control module for the Hybrid Battery System. I got the truck back on the 4th day with no charge as everything was covered by warranty, including the tow. Overall, I was satisfied with how the dealership handled the issue. However, the incident seems a bad way to start an automobile relationship. In a group forum for Ford Maverick Hybrid Owners, I met a man who said the same thing happened to him on the highway! The vehicle slowed so quickly he was almost rear-ended by a tractor trailer. If it had to happen to me, I'm glad it happened on a rural back road vs. the four lane highway where I commute approximately 300 miles over 5 days per week. That's my concern - I am worried the same thing might happen to me on the highway with different results than the first time!
Additional Notes:
On March 18, 2024, my 2024 Ford Maverick XLT Hybrid had just over 1,000 miles on it. That same night, approximately 20 yards before an upcoming stop sign, I got a big red triangle message on the dash saying STOP SAFELY NOW. When I finally got stopped at the STOP sign, everything shut down. No accelerator, now power and the transmission dial locked after I put it in Park. I could not get it in Neutral to push it out of the intersection. Since it is a front wheel drive vehicle, the front wheels locked also. Thank goodness my husband was with me, family members were traveling behind me AND I know a tow truck owner. Tow truck owner came came and used a code reader. It indicated that there were 9 errors related to HYBRID. He was able to clear 6 of them, but the truck still wouldn't start. He had to drag it up onto the flat bed because the front wheel were locked. He towed it to a local Ford Dealership. They initially said the smart junction box (a module that controls the hybrid battery) had a bad circuit and needed to be replaced (I'm not sure if they meant the smart junction box or the circuit...). The next day, the dealership called again and said they replaced the control module for the Hybrid Battery System. I got the truck back on the 4th day with no charge as everything was covered by warranty, including the tow. Overall, I was satisfied with how the dealership handled the issue. However, the incident seems a bad way to start an automobile relationship. In a group forum for Ford Maverick Hybrid Owners, I met a man who said the same thing happened to him on the highway! The vehicle slowed so quickly he was almost rear-ended by a tractor trailer. If it had to happen to me, I'm glad it happened on a rural back road vs. the four lane highway where I commute approximately 300 miles over 5 days per week. That's my concern - I am worried the same thing might happen to me on the highway with different results than the first time!
Mfg Campaign: 11580800
Recall Date: Apr 2, 2024
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
The vehicles tpms system gives an intermittent communications failure warning
Corrective Action:
The vehicles tpms system gives an intermittent communications failure warning
Additional Notes:
The vehicles tpms system gives an intermittent communications failure warning
Mfg Campaign: 11580559
Recall Date: Apr 1, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
There is a small gasoline leak around the filler tube going to the fuel tank. Ford does not have a replacement part for the problem so the vehicle is sitting at the dealership.
Corrective Action:
There is a small gasoline leak around the filler tube going to the fuel tank. Ford does not have a replacement part for the problem so the vehicle is sitting at the dealership.
Additional Notes:
There is a small gasoline leak around the filler tube going to the fuel tank. Ford does not have a replacement part for the problem so the vehicle is sitting at the dealership.
Mfg Campaign: 11576927
Recall Date: Mar 12, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
[XXX] , at 75 MPH, the engine quit running. Had to pull over into the left shoulder as the construction on the freeway prevented any other movement. After the truck stopped, I turned off the key and then restarted it. No other problem like this have occurred since (3Months). There were no warning signs or warning lamps. Feel free to inspect. Truck has not been inspected. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
[XXX] , at 75 MPH, the engine quit running. Had to pull over into the left shoulder as the construction on the freeway prevented any other movement. After the truck stopped, I turned off the key and then restarted it. No other problem like this have occurred since (3Months). There were no warning signs or warning lamps. Feel free to inspect. Truck has not been inspected. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
[XXX] , at 75 MPH, the engine quit running. Had to pull over into the left shoulder as the construction on the freeway prevented any other movement. After the truck stopped, I turned off the key and then restarted it. No other problem like this have occurred since (3Months). There were no warning signs or warning lamps. Feel free to inspect. Truck has not been inspected. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11575373
Recall Date: Mar 4, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
[XXX] , at 75 MPH, the engine quit running. Had to pull over into the left shoulder as the construction on the freeway prevented any other movement. After the truck stopped, I turned off the key and then restarted it. No other problem like this have occurred since (3Months). There were no warning signs or warning lamps. Feel free to inspect. Truck has not been inspected. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
[XXX] , at 75 MPH, the engine quit running. Had to pull over into the left shoulder as the construction on the freeway prevented any other movement. After the truck stopped, I turned off the key and then restarted it. No other problem like this have occurred since (3Months). There were no warning signs or warning lamps. Feel free to inspect. Truck has not been inspected. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
[XXX] , at 75 MPH, the engine quit running. Had to pull over into the left shoulder as the construction on the freeway prevented any other movement. After the truck stopped, I turned off the key and then restarted it. No other problem like this have occurred since (3Months). There were no warning signs or warning lamps. Feel free to inspect. Truck has not been inspected. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11575373
Recall Date: Mar 4, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On [XXX], I was traveling from Georgia to California in a 2024 Ford Maverick XLT 2.5L Hybrid with approximately 219 miles on the odometer, using cruise control set at 73 mph and in the ECO mode. I'd stopped for gas and upon returning to the highway [XXX]) the vehicle, still using cruise and in ECO mode, experienced an extreme reduction in power and the check engine light illuminated. I pulled over to the shoulder and shut down the engine; restarted the engine and tried to resume driving while changing to normal mode and not using cruise control. The check engine lights was still illuminated and the vehicle would not accelerate and could only travel at about 30 mph. Pulled off the highway at the next exit and had the vehicle towed to a Ford dealership in Birmingham AL. At the dealership, I informed the service advisor about the check engine light and that the Ford app indicated a problem with the high voltage battery coolant pump. During the initial troubleshoot, the mechanic relayed to me the following three potential faults: the high voltage battery cooling pump, a pump in the transmission, and a fault with the battery electronic control module (BECM). The two pumps were replaced and the BECM fault cleared, see attached service invoice. I picked up the vehicle on [XXX] and drove back to Georgia without issue. The odometer currently indicates 869 miles with no issues. Since the vehicle had limited power and was unable to accelerate, especially on an interstate, I consider this type of failure a safety issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX], I was traveling from Georgia to California in a 2024 Ford Maverick XLT 2.5L Hybrid with approximately 219 miles on the odometer, using cruise control set at 73 mph and in the ECO mode. I'd stopped for gas and upon returning to the highway [XXX]) the vehicle, still using cruise and in ECO mode, experienced an extreme reduction in power and the check engine light illuminated. I pulled over to the shoulder and shut down the engine; restarted the engine and tried to resume driving while changing to normal mode and not using cruise control. The check engine lights was still illuminated and the vehicle would not accelerate and could only travel at about 30 mph. Pulled off the highway at the next exit and had the vehicle towed to a Ford dealership in Birmingham AL. At the dealership, I informed the service advisor about the check engine light and that the Ford app indicated a problem with the high voltage battery coolant pump. During the initial troubleshoot, the mechanic relayed to me the following three potential faults: the high voltage battery cooling pump, a pump in the transmission, and a fault with the battery electronic control module (BECM). The two pumps were replaced and the BECM fault cleared, see attached service invoice. I picked up the vehicle on [XXX] and drove back to Georgia without issue. The odometer currently indicates 869 miles with no issues. Since the vehicle had limited power and was unable to accelerate, especially on an interstate, I consider this type of failure a safety issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX], I was traveling from Georgia to California in a 2024 Ford Maverick XLT 2.5L Hybrid with approximately 219 miles on the odometer, using cruise control set at 73 mph and in the ECO mode. I'd stopped for gas and upon returning to the highway [XXX]) the vehicle, still using cruise and in ECO mode, experienced an extreme reduction in power and the check engine light illuminated. I pulled over to the shoulder and shut down the engine; restarted the engine and tried to resume driving while changing to normal mode and not using cruise control. The check engine lights was still illuminated and the vehicle would not accelerate and could only travel at about 30 mph. Pulled off the highway at the next exit and had the vehicle towed to a Ford dealership in Birmingham AL. At the dealership, I informed the service advisor about the check engine light and that the Ford app indicated a problem with the high voltage battery coolant pump. During the initial troubleshoot, the mechanic relayed to me the following three potential faults: the high voltage battery cooling pump, a pump in the transmission, and a fault with the battery electronic control module (BECM). The two pumps were replaced and the BECM fault cleared, see attached service invoice. I picked up the vehicle on [XXX] and drove back to Georgia without issue. The odometer currently indicates 869 miles with no issues. Since the vehicle had limited power and was unable to accelerate, especially on an interstate, I consider this type of failure a safety issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11567352
Recall Date: Jan 23, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
On [XXX], I was traveling from Georgia to California in a 2024 Ford Maverick XLT 2.5L Hybrid with approximately 219 miles on the odometer, using cruise control set at 73 mph and in the ECO mode. I'd stopped for gas and upon returning to the highway [XXX]) the vehicle, still using cruise and in ECO mode, experienced an extreme reduction in power and the check engine light illuminated. I pulled over to the shoulder and shut down the engine; restarted the engine and tried to resume driving while changing to normal mode and not using cruise control. The check engine lights was still illuminated and the vehicle would not accelerate and could only travel at about 30 mph. Pulled off the highway at the next exit and had the vehicle towed to a Ford dealership in Birmingham AL. At the dealership, I informed the service advisor about the check engine light and that the Ford app indicated a problem with the high voltage battery coolant pump. During the initial troubleshoot, the mechanic relayed to me the following three potential faults: the high voltage battery cooling pump, a pump in the transmission, and a fault with the battery electronic control module (BECM). The two pumps were replaced and the BECM fault cleared, see attached service invoice. I picked up the vehicle on [XXX] and drove back to Georgia without issue. The odometer currently indicates 869 miles with no issues. Since the vehicle had limited power and was unable to accelerate, especially on an interstate, I consider this type of failure a safety issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX], I was traveling from Georgia to California in a 2024 Ford Maverick XLT 2.5L Hybrid with approximately 219 miles on the odometer, using cruise control set at 73 mph and in the ECO mode. I'd stopped for gas and upon returning to the highway [XXX]) the vehicle, still using cruise and in ECO mode, experienced an extreme reduction in power and the check engine light illuminated. I pulled over to the shoulder and shut down the engine; restarted the engine and tried to resume driving while changing to normal mode and not using cruise control. The check engine lights was still illuminated and the vehicle would not accelerate and could only travel at about 30 mph. Pulled off the highway at the next exit and had the vehicle towed to a Ford dealership in Birmingham AL. At the dealership, I informed the service advisor about the check engine light and that the Ford app indicated a problem with the high voltage battery coolant pump. During the initial troubleshoot, the mechanic relayed to me the following three potential faults: the high voltage battery cooling pump, a pump in the transmission, and a fault with the battery electronic control module (BECM). The two pumps were replaced and the BECM fault cleared, see attached service invoice. I picked up the vehicle on [XXX] and drove back to Georgia without issue. The odometer currently indicates 869 miles with no issues. Since the vehicle had limited power and was unable to accelerate, especially on an interstate, I consider this type of failure a safety issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX], I was traveling from Georgia to California in a 2024 Ford Maverick XLT 2.5L Hybrid with approximately 219 miles on the odometer, using cruise control set at 73 mph and in the ECO mode. I'd stopped for gas and upon returning to the highway [XXX]) the vehicle, still using cruise and in ECO mode, experienced an extreme reduction in power and the check engine light illuminated. I pulled over to the shoulder and shut down the engine; restarted the engine and tried to resume driving while changing to normal mode and not using cruise control. The check engine lights was still illuminated and the vehicle would not accelerate and could only travel at about 30 mph. Pulled off the highway at the next exit and had the vehicle towed to a Ford dealership in Birmingham AL. At the dealership, I informed the service advisor about the check engine light and that the Ford app indicated a problem with the high voltage battery coolant pump. During the initial troubleshoot, the mechanic relayed to me the following three potential faults: the high voltage battery cooling pump, a pump in the transmission, and a fault with the battery electronic control module (BECM). The two pumps were replaced and the BECM fault cleared, see attached service invoice. I picked up the vehicle on [XXX] and drove back to Georgia without issue. The odometer currently indicates 869 miles with no issues. Since the vehicle had limited power and was unable to accelerate, especially on an interstate, I consider this type of failure a safety issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11567352
Recall Date: Jan 23, 2024
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
On [XXX], I was traveling from Georgia to California in a 2024 Ford Maverick XLT 2.5L Hybrid with approximately 219 miles on the odometer, using cruise control set at 73 mph and in the ECO mode. I'd stopped for gas and upon returning to the highway [XXX]) the vehicle, still using cruise and in ECO mode, experienced an extreme reduction in power and the check engine light illuminated. I pulled over to the shoulder and shut down the engine; restarted the engine and tried to resume driving while changing to normal mode and not using cruise control. The check engine lights was still illuminated and the vehicle would not accelerate and could only travel at about 30 mph. Pulled off the highway at the next exit and had the vehicle towed to a Ford dealership in Birmingham AL. At the dealership, I informed the service advisor about the check engine light and that the Ford app indicated a problem with the high voltage battery coolant pump. During the initial troubleshoot, the mechanic relayed to me the following three potential faults: the high voltage battery cooling pump, a pump in the transmission, and a fault with the battery electronic control module (BECM). The two pumps were replaced and the BECM fault cleared, see attached service invoice. I picked up the vehicle on [XXX] and drove back to Georgia without issue. The odometer currently indicates 869 miles with no issues. Since the vehicle had limited power and was unable to accelerate, especially on an interstate, I consider this type of failure a safety issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX], I was traveling from Georgia to California in a 2024 Ford Maverick XLT 2.5L Hybrid with approximately 219 miles on the odometer, using cruise control set at 73 mph and in the ECO mode. I'd stopped for gas and upon returning to the highway [XXX]) the vehicle, still using cruise and in ECO mode, experienced an extreme reduction in power and the check engine light illuminated. I pulled over to the shoulder and shut down the engine; restarted the engine and tried to resume driving while changing to normal mode and not using cruise control. The check engine lights was still illuminated and the vehicle would not accelerate and could only travel at about 30 mph. Pulled off the highway at the next exit and had the vehicle towed to a Ford dealership in Birmingham AL. At the dealership, I informed the service advisor about the check engine light and that the Ford app indicated a problem with the high voltage battery coolant pump. During the initial troubleshoot, the mechanic relayed to me the following three potential faults: the high voltage battery cooling pump, a pump in the transmission, and a fault with the battery electronic control module (BECM). The two pumps were replaced and the BECM fault cleared, see attached service invoice. I picked up the vehicle on [XXX] and drove back to Georgia without issue. The odometer currently indicates 869 miles with no issues. Since the vehicle had limited power and was unable to accelerate, especially on an interstate, I consider this type of failure a safety issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX], I was traveling from Georgia to California in a 2024 Ford Maverick XLT 2.5L Hybrid with approximately 219 miles on the odometer, using cruise control set at 73 mph and in the ECO mode. I'd stopped for gas and upon returning to the highway [XXX]) the vehicle, still using cruise and in ECO mode, experienced an extreme reduction in power and the check engine light illuminated. I pulled over to the shoulder and shut down the engine; restarted the engine and tried to resume driving while changing to normal mode and not using cruise control. The check engine lights was still illuminated and the vehicle would not accelerate and could only travel at about 30 mph. Pulled off the highway at the next exit and had the vehicle towed to a Ford dealership in Birmingham AL. At the dealership, I informed the service advisor about the check engine light and that the Ford app indicated a problem with the high voltage battery coolant pump. During the initial troubleshoot, the mechanic relayed to me the following three potential faults: the high voltage battery cooling pump, a pump in the transmission, and a fault with the battery electronic control module (BECM). The two pumps were replaced and the BECM fault cleared, see attached service invoice. I picked up the vehicle on [XXX] and drove back to Georgia without issue. The odometer currently indicates 869 miles with no issues. Since the vehicle had limited power and was unable to accelerate, especially on an interstate, I consider this type of failure a safety issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11567352
Recall Date: Jan 23, 2024
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