Complaints & Recalls
Consumer Complaints
637 ComplaintsFord Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
Rolling up to a stop applying gradually increasing pressure to the brake pedal, instead of slowly coming to a halt, vehicle does not react to your braking input until you apply double the pressure at which point a loud clunk from the front wheels occur (which you can feel through the steering wheel) and your wheels lock up.
Corrective Action:
Rolling up to a stop applying gradually increasing pressure to the brake pedal, instead of slowly coming to a halt, vehicle does not react to your braking input until you apply double the pressure at which point a loud clunk from the front wheels occur (which you can feel through the steering wheel) and your wheels lock up.
Additional Notes:
Rolling up to a stop applying gradually increasing pressure to the brake pedal, instead of slowly coming to a halt, vehicle does not react to your braking input until you apply double the pressure at which point a loud clunk from the front wheels occur (which you can feel through the steering wheel) and your wheels lock up.
Mfg Campaign: 11470620
Recall Date: Jun 23, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Hybrid Maverick completely loss of power overnight, multiple error warning received on Ford Pass APP. Jumped and at dealer awaiting resolution. Many others with same problem on Ford Maverick Forum. Vehicle can lose all power while driving or parked. Can be very risky/dangerous for vehicle operators.
Corrective Action:
Hybrid Maverick completely loss of power overnight, multiple error warning received on Ford Pass APP. Jumped and at dealer awaiting resolution. Many others with same problem on Ford Maverick Forum. Vehicle can lose all power while driving or parked. Can be very risky/dangerous for vehicle operators.
Additional Notes:
Hybrid Maverick completely loss of power overnight, multiple error warning received on Ford Pass APP. Jumped and at dealer awaiting resolution. Many others with same problem on Ford Maverick Forum. Vehicle can lose all power while driving or parked. Can be very risky/dangerous for vehicle operators.
Mfg Campaign: 11470646
Recall Date: Jun 23, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle had a check engine light go on for voltage. At 4K miles. Later that day loss complete power nothing electrical worked and it had to be towed to dealership. Stayed at dealership service for over a week trying to diagnose it.
Corrective Action:
Vehicle had a check engine light go on for voltage. At 4K miles. Later that day loss complete power nothing electrical worked and it had to be towed to dealership. Stayed at dealership service for over a week trying to diagnose it.
Additional Notes:
Vehicle had a check engine light go on for voltage. At 4K miles. Later that day loss complete power nothing electrical worked and it had to be towed to dealership. Stayed at dealership service for over a week trying to diagnose it.
Mfg Campaign: 11470723
Recall Date: Jun 23, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Vehicle had a check engine light go on for voltage. At 4K miles. Later that day loss complete power nothing electrical worked and it had to be towed to dealership. Stayed at dealership service for over a week trying to diagnose it.
Corrective Action:
Vehicle had a check engine light go on for voltage. At 4K miles. Later that day loss complete power nothing electrical worked and it had to be towed to dealership. Stayed at dealership service for over a week trying to diagnose it.
Additional Notes:
Vehicle had a check engine light go on for voltage. At 4K miles. Later that day loss complete power nothing electrical worked and it had to be towed to dealership. Stayed at dealership service for over a week trying to diagnose it.
Mfg Campaign: 11470723
Recall Date: Jun 23, 2022
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
Loss of brake response at slow speeds. Brakes sometime lock up at slow speeds, causing sudden and complete stop, accompanied by a loud banging noise from the engine bay.
Corrective Action:
Loss of brake response at slow speeds. Brakes sometime lock up at slow speeds, causing sudden and complete stop, accompanied by a loud banging noise from the engine bay.
Additional Notes:
Loss of brake response at slow speeds. Brakes sometime lock up at slow speeds, causing sudden and complete stop, accompanied by a loud banging noise from the engine bay.
Mfg Campaign: 11470726
Recall Date: Jun 23, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Total loss of electrical functions. Vehicle was unable to turn on, and non responsive leaving driver and passengers stranded. This can happen at any time, randomly. No warning lights or symptoms appeared. This has been happening to other drivers of Hybrid Mavericks.
Corrective Action:
Total loss of electrical functions. Vehicle was unable to turn on, and non responsive leaving driver and passengers stranded. This can happen at any time, randomly. No warning lights or symptoms appeared. This has been happening to other drivers of Hybrid Mavericks.
Additional Notes:
Total loss of electrical functions. Vehicle was unable to turn on, and non responsive leaving driver and passengers stranded. This can happen at any time, randomly. No warning lights or symptoms appeared. This has been happening to other drivers of Hybrid Mavericks.
Mfg Campaign: 11470566
Recall Date: Jun 22, 2022
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I am concerned about the ability of the windshield to protect drivers from road hazards. It appears that almost every stone that is propelled by other vehicles cause a star chip on the windshield and then proceeds to crack. I am afraid this will weaken the windshield and a larger projectile may not be stopped. I was informed that this vehicle has a special windshield to reduce noise. With cost cost of recalibrating the safety systems, no one can afford to replace the windshield evert 10000 miles.
Corrective Action:
I am concerned about the ability of the windshield to protect drivers from road hazards. It appears that almost every stone that is propelled by other vehicles cause a star chip on the windshield and then proceeds to crack. I am afraid this will weaken the windshield and a larger projectile may not be stopped. I was informed that this vehicle has a special windshield to reduce noise. With cost cost of recalibrating the safety systems, no one can afford to replace the windshield evert 10000 miles.
Additional Notes:
I am concerned about the ability of the windshield to protect drivers from road hazards. It appears that almost every stone that is propelled by other vehicles cause a star chip on the windshield and then proceeds to crack. I am afraid this will weaken the windshield and a larger projectile may not be stopped. I was informed that this vehicle has a special windshield to reduce noise. With cost cost of recalibrating the safety systems, no one can afford to replace the windshield evert 10000 miles.
Mfg Campaign: 11470178
Recall Date: Jun 21, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The vehicle switched to Neutral from Drive as the driver made a right turn at low speed, the weather was a little wet and rainy and about 68 degree outside.
Corrective Action:
The vehicle switched to Neutral from Drive as the driver made a right turn at low speed, the weather was a little wet and rainy and about 68 degree outside.
Additional Notes:
The vehicle switched to Neutral from Drive as the driver made a right turn at low speed, the weather was a little wet and rainy and about 68 degree outside.
Mfg Campaign: 11468390
Recall Date: Jun 9, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Some 2022 Ford Maverick Hybrids have a faulty seal and leak oil onto transmission and clutch. I was accelerating on the HWY when engine light came on (solid). Noticed it needed more time and effort to accelerate. When parked and ran idle vehicle would suddenly jump- the rpm would shoot up sporadically for several minutes. There were no prior symbols or symptoms to this issue, and the vehicle is new. It happened exactly at 128 miles. Issue was apparent less than 12hrs of ownership. Took it to the Ford dealership which I purchased the vehicle from on Monday, I took possession Friday. The service advisor diagnosed it with transmission clutch slippage (P0811) and that the dampener (clutch?) would need to be replaced. Still waiting on them to email me the exact part number. Allegedly, a seal was loose which allowed oil to contaminate the transmission, causing slippage. This could prevent bodily harm, vehicle accident, and death. Pulling out into a busy road or merging with traffic requires a maintained speed or anticipated acceleration - this issue could prevent a driver from reaching this and result in a miscalculation or collision. I, myself, almost experienced an accident when merging off the HWY and the 2022 Ford Maverick would not accelerate. The engine light turned off after 2 hours of gentle driving in which a slippage did not occur after it was allowed to run hot long enough for the oil to burn. This gentle driving carried me through the weekend until I could drop it off Monday. It was easily recreated twice in the shop. Oil could be smelled and observed burning when the hood was propped open. These issues have been verified by the dealerships mechanics and general manager. Ford customer service acknowledged other Hybrid owners are experiencing the same issue when I contacted about parts, and this is a common defect amongst other Hybrid owners. Some required a new transmission when dampener/clutch did not solve the issue.
Corrective Action:
Some 2022 Ford Maverick Hybrids have a faulty seal and leak oil onto transmission and clutch. I was accelerating on the HWY when engine light came on (solid). Noticed it needed more time and effort to accelerate. When parked and ran idle vehicle would suddenly jump- the rpm would shoot up sporadically for several minutes. There were no prior symbols or symptoms to this issue, and the vehicle is new. It happened exactly at 128 miles. Issue was apparent less than 12hrs of ownership. Took it to the Ford dealership which I purchased the vehicle from on Monday, I took possession Friday. The service advisor diagnosed it with transmission clutch slippage (P0811) and that the dampener (clutch?) would need to be replaced. Still waiting on them to email me the exact part number. Allegedly, a seal was loose which allowed oil to contaminate the transmission, causing slippage. This could prevent bodily harm, vehicle accident, and death. Pulling out into a busy road or merging with traffic requires a maintained speed or anticipated acceleration - this issue could prevent a driver from reaching this and result in a miscalculation or collision. I, myself, almost experienced an accident when merging off the HWY and the 2022 Ford Maverick would not accelerate. The engine light turned off after 2 hours of gentle driving in which a slippage did not occur after it was allowed to run hot long enough for the oil to burn. This gentle driving carried me through the weekend until I could drop it off Monday. It was easily recreated twice in the shop. Oil could be smelled and observed burning when the hood was propped open. These issues have been verified by the dealerships mechanics and general manager. Ford customer service acknowledged other Hybrid owners are experiencing the same issue when I contacted about parts, and this is a common defect amongst other Hybrid owners. Some required a new transmission when dampener/clutch did not solve the issue.
Additional Notes:
Some 2022 Ford Maverick Hybrids have a faulty seal and leak oil onto transmission and clutch. I was accelerating on the HWY when engine light came on (solid). Noticed it needed more time and effort to accelerate. When parked and ran idle vehicle would suddenly jump- the rpm would shoot up sporadically for several minutes. There were no prior symbols or symptoms to this issue, and the vehicle is new. It happened exactly at 128 miles. Issue was apparent less than 12hrs of ownership. Took it to the Ford dealership which I purchased the vehicle from on Monday, I took possession Friday. The service advisor diagnosed it with transmission clutch slippage (P0811) and that the dampener (clutch?) would need to be replaced. Still waiting on them to email me the exact part number. Allegedly, a seal was loose which allowed oil to contaminate the transmission, causing slippage. This could prevent bodily harm, vehicle accident, and death. Pulling out into a busy road or merging with traffic requires a maintained speed or anticipated acceleration - this issue could prevent a driver from reaching this and result in a miscalculation or collision. I, myself, almost experienced an accident when merging off the HWY and the 2022 Ford Maverick would not accelerate. The engine light turned off after 2 hours of gentle driving in which a slippage did not occur after it was allowed to run hot long enough for the oil to burn. This gentle driving carried me through the weekend until I could drop it off Monday. It was easily recreated twice in the shop. Oil could be smelled and observed burning when the hood was propped open. These issues have been verified by the dealerships mechanics and general manager. Ford customer service acknowledged other Hybrid owners are experiencing the same issue when I contacted about parts, and this is a common defect amongst other Hybrid owners. Some required a new transmission when dampener/clutch did not solve the issue.
Mfg Campaign: 11459770
Recall Date: Apr 5, 2022
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
My wife was t-boned in the passenger door. No airbags deployed nor did the seat belts lock up. I got a notification saying "the restraints control module has indicated the occupant classification system is present but not configured." The side curtain airbags did not deploy causing my wife and my 9 year old son to hit their heads on their windows.
Corrective Action:
My wife was t-boned in the passenger door. No airbags deployed nor did the seat belts lock up. I got a notification saying "the restraints control module has indicated the occupant classification system is present but not configured." The side curtain airbags did not deploy causing my wife and my 9 year old son to hit their heads on their windows.
Additional Notes:
My wife was t-boned in the passenger door. No airbags deployed nor did the seat belts lock up. I got a notification saying "the restraints control module has indicated the occupant classification system is present but not configured." The side curtain airbags did not deploy causing my wife and my 9 year old son to hit their heads on their windows.
Mfg Campaign: 11459327
Recall Date: Apr 2, 2022
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
My wife was t-boned in the passenger door. No airbags deployed nor did the seat belts lock up. I got a notification saying "the restraints control module has indicated the occupant classification system is present but not configured." The side curtain airbags did not deploy causing my wife and my 9 year old son to hit their heads on their windows.
Corrective Action:
My wife was t-boned in the passenger door. No airbags deployed nor did the seat belts lock up. I got a notification saying "the restraints control module has indicated the occupant classification system is present but not configured." The side curtain airbags did not deploy causing my wife and my 9 year old son to hit their heads on their windows.
Additional Notes:
My wife was t-boned in the passenger door. No airbags deployed nor did the seat belts lock up. I got a notification saying "the restraints control module has indicated the occupant classification system is present but not configured." The side curtain airbags did not deploy causing my wife and my 9 year old son to hit their heads on their windows.
Mfg Campaign: 11459327
Recall Date: Apr 2, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine surging while idling. The catalytic converter will get red hot. Also a rattling noise that sounds like rocks near the driver side wheel well in side the engine bay. When using the auto brake system at a stop light when cold you can feel the engine surge and feels like the brake is going to let loose.
Corrective Action:
Engine surging while idling. The catalytic converter will get red hot. Also a rattling noise that sounds like rocks near the driver side wheel well in side the engine bay. When using the auto brake system at a stop light when cold you can feel the engine surge and feels like the brake is going to let loose.
Additional Notes:
Engine surging while idling. The catalytic converter will get red hot. Also a rattling noise that sounds like rocks near the driver side wheel well in side the engine bay. When using the auto brake system at a stop light when cold you can feel the engine surge and feels like the brake is going to let loose.
Mfg Campaign: 11455245
Recall Date: Mar 4, 2022
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
Engine surging while idling. The catalytic converter will get red hot. Also a rattling noise that sounds like rocks near the driver side wheel well in side the engine bay. When using the auto brake system at a stop light when cold you can feel the engine surge and feels like the brake is going to let loose.
Corrective Action:
Engine surging while idling. The catalytic converter will get red hot. Also a rattling noise that sounds like rocks near the driver side wheel well in side the engine bay. When using the auto brake system at a stop light when cold you can feel the engine surge and feels like the brake is going to let loose.
Additional Notes:
Engine surging while idling. The catalytic converter will get red hot. Also a rattling noise that sounds like rocks near the driver side wheel well in side the engine bay. When using the auto brake system at a stop light when cold you can feel the engine surge and feels like the brake is going to let loose.
Mfg Campaign: 11455245
Recall Date: Mar 4, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
When idling in the cold, the engine runs rich. Them dumps excessive fuel in the catalytic converter causing it to become red hot, followed by a nauseous smell.
Corrective Action:
When idling in the cold, the engine runs rich. Them dumps excessive fuel in the catalytic converter causing it to become red hot, followed by a nauseous smell.
Additional Notes:
When idling in the cold, the engine runs rich. Them dumps excessive fuel in the catalytic converter causing it to become red hot, followed by a nauseous smell.
Mfg Campaign: 11453077
Recall Date: Feb 20, 2022
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Fuel leaking from gas tank at hose connection SPLIT in HOSE at clamped location.
Corrective Action:
Fuel leaking from gas tank at hose connection SPLIT in HOSE at clamped location.
Additional Notes:
Fuel leaking from gas tank at hose connection SPLIT in HOSE at clamped location.
Mfg Campaign: 11451708
Recall Date: Feb 12, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
When using remote start (cold mornings here) the truck will run for 15 minutes. Both inside and outside the vehicle I smell what seems like plastic burning. The last time it happened I looked under the hood while it was dark out and what appears to be a catalytic converter on the back side of the motor was glowing red hot. There are high voltage lines that run within inches of this (among other things) and I am concerned there is a fire risk.
Corrective Action:
When using remote start (cold mornings here) the truck will run for 15 minutes. Both inside and outside the vehicle I smell what seems like plastic burning. The last time it happened I looked under the hood while it was dark out and what appears to be a catalytic converter on the back side of the motor was glowing red hot. There are high voltage lines that run within inches of this (among other things) and I am concerned there is a fire risk.
Additional Notes:
When using remote start (cold mornings here) the truck will run for 15 minutes. Both inside and outside the vehicle I smell what seems like plastic burning. The last time it happened I looked under the hood while it was dark out and what appears to be a catalytic converter on the back side of the motor was glowing red hot. There are high voltage lines that run within inches of this (among other things) and I am concerned there is a fire risk.
Mfg Campaign: 11447021
Recall Date: Jan 11, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When using remote start (cold mornings here) the truck will run for 15 minutes. Both inside and outside the vehicle I smell what seems like plastic burning. The last time it happened I looked under the hood while it was dark out and what appears to be a catalytic converter on the back side of the motor was glowing red hot. There are high voltage lines that run within inches of this (among other things) and I am concerned there is a fire risk.
Corrective Action:
When using remote start (cold mornings here) the truck will run for 15 minutes. Both inside and outside the vehicle I smell what seems like plastic burning. The last time it happened I looked under the hood while it was dark out and what appears to be a catalytic converter on the back side of the motor was glowing red hot. There are high voltage lines that run within inches of this (among other things) and I am concerned there is a fire risk.
Additional Notes:
When using remote start (cold mornings here) the truck will run for 15 minutes. Both inside and outside the vehicle I smell what seems like plastic burning. The last time it happened I looked under the hood while it was dark out and what appears to be a catalytic converter on the back side of the motor was glowing red hot. There are high voltage lines that run within inches of this (among other things) and I am concerned there is a fire risk.
Mfg Campaign: 11447021
Recall Date: Jan 11, 2022
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