Complaints & Recalls
Consumer Complaints
637 ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
Powertrain malfunction/reduced power, pre-collision assist not available, service engine soon warning, truck went into limp mode and was a hazard by reducing power and speed which cause a tariff hazard
Corrective Action:
Powertrain malfunction/reduced power, pre-collision assist not available, service engine soon warning, truck went into limp mode and was a hazard by reducing power and speed which cause a tariff hazard
Additional Notes:
Powertrain malfunction/reduced power, pre-collision assist not available, service engine soon warning, truck went into limp mode and was a hazard by reducing power and speed which cause a tariff hazard
Mfg Campaign: 11579157
Recall Date: Mar 24, 2024
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Powertrain malfunction/reduced power, pre-collision assist not available, service engine soon warning, truck went into limp mode and was a hazard by reducing power and speed which cause a tariff hazard
Corrective Action:
Powertrain malfunction/reduced power, pre-collision assist not available, service engine soon warning, truck went into limp mode and was a hazard by reducing power and speed which cause a tariff hazard
Additional Notes:
Powertrain malfunction/reduced power, pre-collision assist not available, service engine soon warning, truck went into limp mode and was a hazard by reducing power and speed which cause a tariff hazard
Mfg Campaign: 11579157
Recall Date: Mar 24, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle suddenly stopped accelerating while l was driving at 70 mph on a freeway and would not accelerate beyond 35 mph. Multiple warnings started flashing on dashboard - Powertrain malfunction / Reduced Power, Service engine soon, Pre-collision assist not available. I stopped on the shoulder, switched off engine, waited for 5 minutes and restarted engine then all warnings were gone and l was able to drive fine. But this was very scary experience as it was very dangerous to suddenly slow down from 70 mph to 35 mph in middle of fast traffic, l was lucky that there was no accident. Just few days before this incident, l had got few recalls repaired at Ford dealership that included updates to Power Control Module software.
Corrective Action:
Vehicle suddenly stopped accelerating while l was driving at 70 mph on a freeway and would not accelerate beyond 35 mph. Multiple warnings started flashing on dashboard - Powertrain malfunction / Reduced Power, Service engine soon, Pre-collision assist not available. I stopped on the shoulder, switched off engine, waited for 5 minutes and restarted engine then all warnings were gone and l was able to drive fine. But this was very scary experience as it was very dangerous to suddenly slow down from 70 mph to 35 mph in middle of fast traffic, l was lucky that there was no accident. Just few days before this incident, l had got few recalls repaired at Ford dealership that included updates to Power Control Module software.
Additional Notes:
Vehicle suddenly stopped accelerating while l was driving at 70 mph on a freeway and would not accelerate beyond 35 mph. Multiple warnings started flashing on dashboard - Powertrain malfunction / Reduced Power, Service engine soon, Pre-collision assist not available. I stopped on the shoulder, switched off engine, waited for 5 minutes and restarted engine then all warnings were gone and l was able to drive fine. But this was very scary experience as it was very dangerous to suddenly slow down from 70 mph to 35 mph in middle of fast traffic, l was lucky that there was no accident. Just few days before this incident, l had got few recalls repaired at Ford dealership that included updates to Power Control Module software.
Mfg Campaign: 11579174
Recall Date: Mar 24, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Vehicle suddenly stopped accelerating while l was driving at 70 mph on a freeway and would not accelerate beyond 35 mph. Multiple warnings started flashing on dashboard - Powertrain malfunction / Reduced Power, Service engine soon, Pre-collision assist not available. I stopped on the shoulder, switched off engine, waited for 5 minutes and restarted engine then all warnings were gone and l was able to drive fine. But this was very scary experience as it was very dangerous to suddenly slow down from 70 mph to 35 mph in middle of fast traffic, l was lucky that there was no accident. Just few days before this incident, l had got few recalls repaired at Ford dealership that included updates to Power Control Module software.
Corrective Action:
Vehicle suddenly stopped accelerating while l was driving at 70 mph on a freeway and would not accelerate beyond 35 mph. Multiple warnings started flashing on dashboard - Powertrain malfunction / Reduced Power, Service engine soon, Pre-collision assist not available. I stopped on the shoulder, switched off engine, waited for 5 minutes and restarted engine then all warnings were gone and l was able to drive fine. But this was very scary experience as it was very dangerous to suddenly slow down from 70 mph to 35 mph in middle of fast traffic, l was lucky that there was no accident. Just few days before this incident, l had got few recalls repaired at Ford dealership that included updates to Power Control Module software.
Additional Notes:
Vehicle suddenly stopped accelerating while l was driving at 70 mph on a freeway and would not accelerate beyond 35 mph. Multiple warnings started flashing on dashboard - Powertrain malfunction / Reduced Power, Service engine soon, Pre-collision assist not available. I stopped on the shoulder, switched off engine, waited for 5 minutes and restarted engine then all warnings were gone and l was able to drive fine. But this was very scary experience as it was very dangerous to suddenly slow down from 70 mph to 35 mph in middle of fast traffic, l was lucky that there was no accident. Just few days before this incident, l had got few recalls repaired at Ford dealership that included updates to Power Control Module software.
Mfg Campaign: 11579174
Recall Date: Mar 24, 2024
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Vehicle suddenly stopped accelerating while l was driving at 70 mph on a freeway and would not accelerate beyond 35 mph. Multiple warnings started flashing on dashboard - Powertrain malfunction / Reduced Power, Service engine soon, Pre-collision assist not available. I stopped on the shoulder, switched off engine, waited for 5 minutes and restarted engine then all warnings were gone and l was able to drive fine. But this was very scary experience as it was very dangerous to suddenly slow down from 70 mph to 35 mph in middle of fast traffic, l was lucky that there was no accident. Just few days before this incident, l had got few recalls repaired at Ford dealership that included updates to Power Control Module software.
Corrective Action:
Vehicle suddenly stopped accelerating while l was driving at 70 mph on a freeway and would not accelerate beyond 35 mph. Multiple warnings started flashing on dashboard - Powertrain malfunction / Reduced Power, Service engine soon, Pre-collision assist not available. I stopped on the shoulder, switched off engine, waited for 5 minutes and restarted engine then all warnings were gone and l was able to drive fine. But this was very scary experience as it was very dangerous to suddenly slow down from 70 mph to 35 mph in middle of fast traffic, l was lucky that there was no accident. Just few days before this incident, l had got few recalls repaired at Ford dealership that included updates to Power Control Module software.
Additional Notes:
Vehicle suddenly stopped accelerating while l was driving at 70 mph on a freeway and would not accelerate beyond 35 mph. Multiple warnings started flashing on dashboard - Powertrain malfunction / Reduced Power, Service engine soon, Pre-collision assist not available. I stopped on the shoulder, switched off engine, waited for 5 minutes and restarted engine then all warnings were gone and l was able to drive fine. But this was very scary experience as it was very dangerous to suddenly slow down from 70 mph to 35 mph in middle of fast traffic, l was lucky that there was no accident. Just few days before this incident, l had got few recalls repaired at Ford dealership that included updates to Power Control Module software.
Mfg Campaign: 11579174
Recall Date: Mar 24, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
While driving, the car severely jerked and all the lights on the dash lit up. I received the errors “Powertrain failure”, “vehicle in low gear mode”, “pre collision assist not available” and “service engine soon”. I quickly lost all power and was completely unable to accelerate. I happened to be going down hill so I coasted to a clear area where I could safely stop. After coming to a stop the car could not move forward and needed to be towed. I have not received any errors prior to this. However, I did recently complete a recall that involved a powertrain software update.
Corrective Action:
While driving, the car severely jerked and all the lights on the dash lit up. I received the errors “Powertrain failure”, “vehicle in low gear mode”, “pre collision assist not available” and “service engine soon”. I quickly lost all power and was completely unable to accelerate. I happened to be going down hill so I coasted to a clear area where I could safely stop. After coming to a stop the car could not move forward and needed to be towed. I have not received any errors prior to this. However, I did recently complete a recall that involved a powertrain software update.
Additional Notes:
While driving, the car severely jerked and all the lights on the dash lit up. I received the errors “Powertrain failure”, “vehicle in low gear mode”, “pre collision assist not available” and “service engine soon”. I quickly lost all power and was completely unable to accelerate. I happened to be going down hill so I coasted to a clear area where I could safely stop. After coming to a stop the car could not move forward and needed to be towed. I have not received any errors prior to this. However, I did recently complete a recall that involved a powertrain software update.
Mfg Campaign: 11579041
Recall Date: Mar 23, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
While driving, the car severely jerked and all the lights on the dash lit up. I received the errors “Powertrain failure”, “vehicle in low gear mode”, “pre collision assist not available” and “service engine soon”. I quickly lost all power and was completely unable to accelerate. I happened to be going down hill so I coasted to a clear area where I could safely stop. After coming to a stop the car could not move forward and needed to be towed. I have not received any errors prior to this. However, I did recently complete a recall that involved a powertrain software update.
Corrective Action:
While driving, the car severely jerked and all the lights on the dash lit up. I received the errors “Powertrain failure”, “vehicle in low gear mode”, “pre collision assist not available” and “service engine soon”. I quickly lost all power and was completely unable to accelerate. I happened to be going down hill so I coasted to a clear area where I could safely stop. After coming to a stop the car could not move forward and needed to be towed. I have not received any errors prior to this. However, I did recently complete a recall that involved a powertrain software update.
Additional Notes:
While driving, the car severely jerked and all the lights on the dash lit up. I received the errors “Powertrain failure”, “vehicle in low gear mode”, “pre collision assist not available” and “service engine soon”. I quickly lost all power and was completely unable to accelerate. I happened to be going down hill so I coasted to a clear area where I could safely stop. After coming to a stop the car could not move forward and needed to be towed. I have not received any errors prior to this. However, I did recently complete a recall that involved a powertrain software update.
Mfg Campaign: 11579041
Recall Date: Mar 23, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Vehicle lost all power while driving on the freeway. Had to pull over, find a safe place to park and while doing that, the engine sounded like a diesel engine.
Corrective Action:
Vehicle lost all power while driving on the freeway. Had to pull over, find a safe place to park and while doing that, the engine sounded like a diesel engine.
Additional Notes:
Vehicle lost all power while driving on the freeway. Had to pull over, find a safe place to park and while doing that, the engine sounded like a diesel engine.
Mfg Campaign: 11579094
Recall Date: Mar 23, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle lost all power while driving on the freeway. Had to pull over, find a safe place to park and while doing that, the engine sounded like a diesel engine.
Corrective Action:
Vehicle lost all power while driving on the freeway. Had to pull over, find a safe place to park and while doing that, the engine sounded like a diesel engine.
Additional Notes:
Vehicle lost all power while driving on the freeway. Had to pull over, find a safe place to park and while doing that, the engine sounded like a diesel engine.
Mfg Campaign: 11579094
Recall Date: Mar 23, 2024
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Vehicle lost all power while driving on the freeway. Had to pull over, find a safe place to park and while doing that, the engine sounded like a diesel engine.
Corrective Action:
Vehicle lost all power while driving on the freeway. Had to pull over, find a safe place to park and while doing that, the engine sounded like a diesel engine.
Additional Notes:
Vehicle lost all power while driving on the freeway. Had to pull over, find a safe place to park and while doing that, the engine sounded like a diesel engine.
Mfg Campaign: 11579094
Recall Date: Mar 23, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
We have been informed of this safety recall since june of last year and still do not have a solution for it. We have been parking outside to mitigate fire risk. The ford dealer in Olathe KS and Shawnee KS have both been unable to alleviate this risk for our vehicle.
Corrective Action:
We have been informed of this safety recall since june of last year and still do not have a solution for it. We have been parking outside to mitigate fire risk. The ford dealer in Olathe KS and Shawnee KS have both been unable to alleviate this risk for our vehicle.
Additional Notes:
We have been informed of this safety recall since june of last year and still do not have a solution for it. We have been parking outside to mitigate fire risk. The ford dealer in Olathe KS and Shawnee KS have both been unable to alleviate this risk for our vehicle.
Mfg Campaign: 11578662
Recall Date: Mar 21, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
We have been informed of this safety recall since june of last year and still do not have a solution for it. We have been parking outside to mitigate fire risk. The ford dealer in Olathe KS and Shawnee KS have both been unable to alleviate this risk for our vehicle.
Corrective Action:
We have been informed of this safety recall since june of last year and still do not have a solution for it. We have been parking outside to mitigate fire risk. The ford dealer in Olathe KS and Shawnee KS have both been unable to alleviate this risk for our vehicle.
Additional Notes:
We have been informed of this safety recall since june of last year and still do not have a solution for it. We have been parking outside to mitigate fire risk. The ford dealer in Olathe KS and Shawnee KS have both been unable to alleviate this risk for our vehicle.
Mfg Campaign: 11578662
Recall Date: Mar 21, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
While traveling on the highway at approximately 75mph the instrument cluster began to flash warnings, (Selected gear will be changed to when speed slows down, precollision assist not available, service engine soon) the accelerator pedal was unresponsive, and the vehicle began to slow. I parked the vehicle, shut the engine off, and restarted. upon restarting the vehicle would only move at approximately 10mph, the accelerator pedal was still unresponsive. I then parked the vehicle and called for a tow truck to take the vehicle to the dealership.
Corrective Action:
While traveling on the highway at approximately 75mph the instrument cluster began to flash warnings, (Selected gear will be changed to when speed slows down, precollision assist not available, service engine soon) the accelerator pedal was unresponsive, and the vehicle began to slow. I parked the vehicle, shut the engine off, and restarted. upon restarting the vehicle would only move at approximately 10mph, the accelerator pedal was still unresponsive. I then parked the vehicle and called for a tow truck to take the vehicle to the dealership.
Additional Notes:
While traveling on the highway at approximately 75mph the instrument cluster began to flash warnings, (Selected gear will be changed to when speed slows down, precollision assist not available, service engine soon) the accelerator pedal was unresponsive, and the vehicle began to slow. I parked the vehicle, shut the engine off, and restarted. upon restarting the vehicle would only move at approximately 10mph, the accelerator pedal was still unresponsive. I then parked the vehicle and called for a tow truck to take the vehicle to the dealership.
Mfg Campaign: 11578510
Recall Date: Mar 20, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
While traveling on the highway at approximately 75mph the instrument cluster began to flash warnings, (Selected gear will be changed to when speed slows down, precollision assist not available, service engine soon) the accelerator pedal was unresponsive, and the vehicle began to slow. I parked the vehicle, shut the engine off, and restarted. upon restarting the vehicle would only move at approximately 10mph, the accelerator pedal was still unresponsive. I then parked the vehicle and called for a tow truck to take the vehicle to the dealership.
Corrective Action:
While traveling on the highway at approximately 75mph the instrument cluster began to flash warnings, (Selected gear will be changed to when speed slows down, precollision assist not available, service engine soon) the accelerator pedal was unresponsive, and the vehicle began to slow. I parked the vehicle, shut the engine off, and restarted. upon restarting the vehicle would only move at approximately 10mph, the accelerator pedal was still unresponsive. I then parked the vehicle and called for a tow truck to take the vehicle to the dealership.
Additional Notes:
While traveling on the highway at approximately 75mph the instrument cluster began to flash warnings, (Selected gear will be changed to when speed slows down, precollision assist not available, service engine soon) the accelerator pedal was unresponsive, and the vehicle began to slow. I parked the vehicle, shut the engine off, and restarted. upon restarting the vehicle would only move at approximately 10mph, the accelerator pedal was still unresponsive. I then parked the vehicle and called for a tow truck to take the vehicle to the dealership.
Mfg Campaign: 11578510
Recall Date: Mar 20, 2024
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
While traveling on the highway at approximately 75mph the instrument cluster began to flash warnings, (Selected gear will be changed to when speed slows down, precollision assist not available, service engine soon) the accelerator pedal was unresponsive, and the vehicle began to slow. I parked the vehicle, shut the engine off, and restarted. upon restarting the vehicle would only move at approximately 10mph, the accelerator pedal was still unresponsive. I then parked the vehicle and called for a tow truck to take the vehicle to the dealership.
Corrective Action:
While traveling on the highway at approximately 75mph the instrument cluster began to flash warnings, (Selected gear will be changed to when speed slows down, precollision assist not available, service engine soon) the accelerator pedal was unresponsive, and the vehicle began to slow. I parked the vehicle, shut the engine off, and restarted. upon restarting the vehicle would only move at approximately 10mph, the accelerator pedal was still unresponsive. I then parked the vehicle and called for a tow truck to take the vehicle to the dealership.
Additional Notes:
While traveling on the highway at approximately 75mph the instrument cluster began to flash warnings, (Selected gear will be changed to when speed slows down, precollision assist not available, service engine soon) the accelerator pedal was unresponsive, and the vehicle began to slow. I parked the vehicle, shut the engine off, and restarted. upon restarting the vehicle would only move at approximately 10mph, the accelerator pedal was still unresponsive. I then parked the vehicle and called for a tow truck to take the vehicle to the dealership.
Mfg Campaign: 11578510
Recall Date: Mar 20, 2024
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
My vehicle was parked in a secure parking garage at work. I came out from work and noticed a hairline crack in the windshield. I took it to Safelite seeking to have it repaired and was told the entire windshield needed replaced and the windshield was “thin” and “dangerous”
Corrective Action:
My vehicle was parked in a secure parking garage at work. I came out from work and noticed a hairline crack in the windshield. I took it to Safelite seeking to have it repaired and was told the entire windshield needed replaced and the windshield was “thin” and “dangerous”
Additional Notes:
My vehicle was parked in a secure parking garage at work. I came out from work and noticed a hairline crack in the windshield. I took it to Safelite seeking to have it repaired and was told the entire windshield needed replaced and the windshield was “thin” and “dangerous”
Mfg Campaign: 11578599
Recall Date: Mar 20, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Yes, I was driving around 75 mph [XXX] in Thousand Oaks, Ca and I lost power to the engine. No acceleration from the gas pedal. Was able to turn hazards on and make it off freeway. This issue now has happened over 5 times at all speeds. Truck is currently with Ford. Also this issue never happened until Ford fixed the CV axles that went bad. First time it lost power was the night I picked up from dealership from them fixing cv axles. They also did some recall updates with codes. I can say this is a very dangerous situation when losing power driving on a California freeway. Not having my truck is also causing me many issues with work and clients. The truck is my lifeline. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Yes, I was driving around 75 mph [XXX] in Thousand Oaks, Ca and I lost power to the engine. No acceleration from the gas pedal. Was able to turn hazards on and make it off freeway. This issue now has happened over 5 times at all speeds. Truck is currently with Ford. Also this issue never happened until Ford fixed the CV axles that went bad. First time it lost power was the night I picked up from dealership from them fixing cv axles. They also did some recall updates with codes. I can say this is a very dangerous situation when losing power driving on a California freeway. Not having my truck is also causing me many issues with work and clients. The truck is my lifeline. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Yes, I was driving around 75 mph [XXX] in Thousand Oaks, Ca and I lost power to the engine. No acceleration from the gas pedal. Was able to turn hazards on and make it off freeway. This issue now has happened over 5 times at all speeds. Truck is currently with Ford. Also this issue never happened until Ford fixed the CV axles that went bad. First time it lost power was the night I picked up from dealership from them fixing cv axles. They also did some recall updates with codes. I can say this is a very dangerous situation when losing power driving on a California freeway. Not having my truck is also causing me many issues with work and clients. The truck is my lifeline. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11578177
Recall Date: Mar 19, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Yes, I was driving around 75 mph [XXX] in Thousand Oaks, Ca and I lost power to the engine. No acceleration from the gas pedal. Was able to turn hazards on and make it off freeway. This issue now has happened over 5 times at all speeds. Truck is currently with Ford. Also this issue never happened until Ford fixed the CV axles that went bad. First time it lost power was the night I picked up from dealership from them fixing cv axles. They also did some recall updates with codes. I can say this is a very dangerous situation when losing power driving on a California freeway. Not having my truck is also causing me many issues with work and clients. The truck is my lifeline. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Yes, I was driving around 75 mph [XXX] in Thousand Oaks, Ca and I lost power to the engine. No acceleration from the gas pedal. Was able to turn hazards on and make it off freeway. This issue now has happened over 5 times at all speeds. Truck is currently with Ford. Also this issue never happened until Ford fixed the CV axles that went bad. First time it lost power was the night I picked up from dealership from them fixing cv axles. They also did some recall updates with codes. I can say this is a very dangerous situation when losing power driving on a California freeway. Not having my truck is also causing me many issues with work and clients. The truck is my lifeline. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Yes, I was driving around 75 mph [XXX] in Thousand Oaks, Ca and I lost power to the engine. No acceleration from the gas pedal. Was able to turn hazards on and make it off freeway. This issue now has happened over 5 times at all speeds. Truck is currently with Ford. Also this issue never happened until Ford fixed the CV axles that went bad. First time it lost power was the night I picked up from dealership from them fixing cv axles. They also did some recall updates with codes. I can say this is a very dangerous situation when losing power driving on a California freeway. Not having my truck is also causing me many issues with work and clients. The truck is my lifeline. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11578177
Recall Date: Mar 19, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Yes, I was driving around 75 mph [XXX] in Thousand Oaks, Ca and I lost power to the engine. No acceleration from the gas pedal. Was able to turn hazards on and make it off freeway. This issue now has happened over 5 times at all speeds. Truck is currently with Ford. Also this issue never happened until Ford fixed the CV axles that went bad. First time it lost power was the night I picked up from dealership from them fixing cv axles. They also did some recall updates with codes. I can say this is a very dangerous situation when losing power driving on a California freeway. Not having my truck is also causing me many issues with work and clients. The truck is my lifeline. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Yes, I was driving around 75 mph [XXX] in Thousand Oaks, Ca and I lost power to the engine. No acceleration from the gas pedal. Was able to turn hazards on and make it off freeway. This issue now has happened over 5 times at all speeds. Truck is currently with Ford. Also this issue never happened until Ford fixed the CV axles that went bad. First time it lost power was the night I picked up from dealership from them fixing cv axles. They also did some recall updates with codes. I can say this is a very dangerous situation when losing power driving on a California freeway. Not having my truck is also causing me many issues with work and clients. The truck is my lifeline. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Yes, I was driving around 75 mph [XXX] in Thousand Oaks, Ca and I lost power to the engine. No acceleration from the gas pedal. Was able to turn hazards on and make it off freeway. This issue now has happened over 5 times at all speeds. Truck is currently with Ford. Also this issue never happened until Ford fixed the CV axles that went bad. First time it lost power was the night I picked up from dealership from them fixing cv axles. They also did some recall updates with codes. I can say this is a very dangerous situation when losing power driving on a California freeway. Not having my truck is also causing me many issues with work and clients. The truck is my lifeline. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11578177
Recall Date: Mar 19, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle had a sudden loss of power at ~40mph and began rapidly decelerating. Had there been a car behind me, the sudden deceleration could have caused a collision. Warning lamps and messages displayed on the instrument cluster instantly. I pulled the OBD codes and received U1011 and U1028 as active codes. These codes indicate a PCM software issue. It is important to note that this issue occurred after a PCM software update was performed as part of a recall. I power cycled the vehicle, cleared the DTC codes, and after multiple attempts, the vehicle worked normally again and I was able to drive it home. I have been unable to recreate the problem after clearing the codes. Prior to this incident, I have not had any problems from the vehicle. I suspect the the PCM software recall is what caused the problem.
Corrective Action:
Vehicle had a sudden loss of power at ~40mph and began rapidly decelerating. Had there been a car behind me, the sudden deceleration could have caused a collision. Warning lamps and messages displayed on the instrument cluster instantly. I pulled the OBD codes and received U1011 and U1028 as active codes. These codes indicate a PCM software issue. It is important to note that this issue occurred after a PCM software update was performed as part of a recall. I power cycled the vehicle, cleared the DTC codes, and after multiple attempts, the vehicle worked normally again and I was able to drive it home. I have been unable to recreate the problem after clearing the codes. Prior to this incident, I have not had any problems from the vehicle. I suspect the the PCM software recall is what caused the problem.
Additional Notes:
Vehicle had a sudden loss of power at ~40mph and began rapidly decelerating. Had there been a car behind me, the sudden deceleration could have caused a collision. Warning lamps and messages displayed on the instrument cluster instantly. I pulled the OBD codes and received U1011 and U1028 as active codes. These codes indicate a PCM software issue. It is important to note that this issue occurred after a PCM software update was performed as part of a recall. I power cycled the vehicle, cleared the DTC codes, and after multiple attempts, the vehicle worked normally again and I was able to drive it home. I have been unable to recreate the problem after clearing the codes. Prior to this incident, I have not had any problems from the vehicle. I suspect the the PCM software recall is what caused the problem.
Mfg Campaign: 11578207
Recall Date: Mar 19, 2024
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