Complaints & Recalls
Official Safety Recalls - Important!
75 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S72
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2025 Aviator, and Explorer vehicles. The switch for the easy-entry second-row outer seats may bind or stick, resulting in the seats unlatching, folding, or sliding unexpectedly while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S67
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles previously repaired incorrectly under recall number 23V-342. The video output may fail, preventing the rearview camera image from displaying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S27
Recall Date: Mar 14, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles previously repaired incorrectly under recall numbers 23V-199 or 22V-255. The rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S22
Recall Date: Mar 14, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer and Aviator vehicles. The seat belt buckle anchor bolts at one or more seating positions may be improperly secured. Additionally, vehicles may have an improperly secured seat belt retractor anchor bolt and/or seat belt anchor bolt at the second-row center seating position, if equipped.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S09
Recall Date: Feb 14, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24C39
Recall Date: Nov 8, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles equipped with the Police Interceptor Utility Package. In the event of an engine failure, engine oil and fuel vapor may be released into the engine compartment and accumulate near ignition sources such as hot engine or exhaust components, possibly resulting in an engine compartment fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 24S52
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Explorer vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 20C19
Recall Date: Mar 8, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles. The rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S55
Recall Date: Oct 6, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Lincoln Aviator and Ford Explorer vehicles equipped with 3.0L PHEV engines. A manufacturing defect in one or more of the high voltage battery cells may result in an internal short circuit and battery failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S53
Recall Date: Sep 8, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles equipped with a 360-degree camera. The video output may fail, preventing the rearview camera image from displaying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S23
Recall Date: May 12, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer Police Interceptor Utility vehicles equipped with a 12.1-inch Integrated Computer Screen (ICS). When the Display On/Off Button is used to turn the display to "Off" prior to placing the vehicle in reverse, the backup camera rearview image will not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23C14
Recall Date: Apr 28, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles equipped with a 2.3L RWD, 3.3L GAS, 3.3L FHEV, or 3.0L ST powertrain. The previous powertrain control module (PCM) update completed under recall 22V-255 did not include the automatic electronic parking brake feature when the vehicle is shifted to park, as intended. In addition, the rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S16
Recall Date: Mar 24, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles equipped with a 2.3L engine and 10R60 automatic transmission. An unintentional powertrain control module (PCM) reset may occur while the vehicle is in motion and result in park system damage.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S05
Recall Date: Feb 10, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles equipped with a 360-degree camera. The video output may fail, preventing the rearview camera image from displaying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S02
Recall Date: Jan 23, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer, Lincoln Corsair, and Lincoln Aviator vehicles equipped with 360-degree cameras. The video output may fail, preventing the rearview camera image from displaying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S44
Recall Date: Sep 22, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Lincoln Aviator and Ford Explorer vehicles. The rear lower control arm (RLCA) bolts that attach the rear lower control arms to the wheel knuckles may not have been heat-treated, which could cause them to break.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S11
Recall Date: Mar 10, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer and Lincoln Aviator vehicles. The right hand motor mount fasteners may have been incorrectly tightened, and may loosen over time.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S72
Recall Date: Dec 17, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Explorer vehicles equipped with 2.3L engines and 19 gallon fuel tanks. The fuel tank inlet check valve may not be fully welded to the fuel tank shell.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S68
Recall Date: Nov 24, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Explorer and Lincoln Aviator vehicles equipped with a 2.0L or 3.3L engine and a 10 Speed Automatic Transmission with the All Wheel Drive package. The drive shaft may fracture along the weld seam.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S65
Recall Date: Nov 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20C19
Recall Date: Sep 23, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Explorer vehicles. The affected vehicles are equipped with second row center seat belt buckles that may not be properly secured to the seat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S50
Recall Date: Sep 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Explorer and 2020 Lincoln Aviator vehicles. The side air bag and/or seat back module attachments may not have been properly tightened in the front seat backs.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S48
Recall Date: Aug 21, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Explorer and Lincoln Aviator vehicles. Over time, the protective sleeve on the vapor fuel line may chafe through the plastic liquid fuel line and cause a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S49
Recall Date: Dec 4, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Ford Explorer vehicles equipped with 2.3L or 3.3L engines. The wiring harness may not have been properly secured and may contact the air conditioner compressor (A/C) pulley, potentially damaging the harness or the A/C belt.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S32
Recall Date: Sep 30, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19C07
Recall Date: Aug 28, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Explorer and Lincoln Aviator vehicles. The Manual Park Release (MPR) cover may not be installed. In addition, the vehicles may be in Factory Mode, which disables warning alerts and does not display the transmission gear selected. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 114, "Theft Prevention" and 102, "Trans Shift Lever Seq/Starter Interlock/Trans Braking Effect."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19C06
Recall Date: Aug 5, 2019
Consumer Complaints
1.3K ComplaintsFord Motor Company
Defect Description:
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
Potential Consequences:
The contact owns a 2020 Ford Explorer. The contact stated that while operating the vehicle, the front passenger’s side window would not remain closed. The vehicle was taken to the local dealer who diagnosed that the front passenger’s side window regulator module was faulty and needed to be replaced. The regulator module was replaced, and the vehicle was repaired. The contact stated that the same failure recently occurred with the front driver's side window and the vehicle was taken to the local dealer. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 4,800.
Corrective Action:
The contact owns a 2020 Ford Explorer. The contact stated that while operating the vehicle, the front passenger’s side window would not remain closed. The vehicle was taken to the local dealer who diagnosed that the front passenger’s side window regulator module was faulty and needed to be replaced. The regulator module was replaced, and the vehicle was repaired. The contact stated that the same failure recently occurred with the front driver's side window and the vehicle was taken to the local dealer. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 4,800.
Additional Notes:
The contact owns a 2020 Ford Explorer. The contact stated that while operating the vehicle, the front passenger’s side window would not remain closed. The vehicle was taken to the local dealer who diagnosed that the front passenger’s side window regulator module was faulty and needed to be replaced. The regulator module was replaced, and the vehicle was repaired. The contact stated that the same failure recently occurred with the front driver's side window and the vehicle was taken to the local dealer. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 4,800.
Mfg Campaign: 11586537
Recall Date: May 2, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
the chrome is peeling from the interior driver door handle, leaving a piece of metal. This flaking/peeling metal cuts your hand when using the inside driver door handle to exit the vehicle. Ford told me it is not covered under the current recall of window switch chrome peeling (and can cut you).
Corrective Action:
the chrome is peeling from the interior driver door handle, leaving a piece of metal. This flaking/peeling metal cuts your hand when using the inside driver door handle to exit the vehicle. Ford told me it is not covered under the current recall of window switch chrome peeling (and can cut you).
Additional Notes:
the chrome is peeling from the interior driver door handle, leaving a piece of metal. This flaking/peeling metal cuts your hand when using the inside driver door handle to exit the vehicle. Ford told me it is not covered under the current recall of window switch chrome peeling (and can cut you).
Mfg Campaign: 11586037
Recall Date: Apr 30, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The factory welds at passenger outlet on the exhaust broke.
Corrective Action:
The factory welds at passenger outlet on the exhaust broke.
Additional Notes:
The factory welds at passenger outlet on the exhaust broke.
Mfg Campaign: 11585039
Recall Date: Apr 24, 2024
Ford Motor Company
Defect Description:
SEATS
Potential Consequences:
The contact owns a 2020 Ford Explorer. The contact stated that while exiting the vehicle, the front driver's side seat shifted backwards. Due to the failure, the front driver's side seat was installed slanted. The vehicle was taken to the dealer where it was diagnosed with a cracked seat assembly and the seat assembly needed to be replaced. The contact was informed of an unknown recall notification with the similar failure; however, the VIN was not included in the recall. In addition, the contact was advised that the vehicle was unsafe to drive until the repair was completed. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 46,000.
Corrective Action:
The contact owns a 2020 Ford Explorer. The contact stated that while exiting the vehicle, the front driver's side seat shifted backwards. Due to the failure, the front driver's side seat was installed slanted. The vehicle was taken to the dealer where it was diagnosed with a cracked seat assembly and the seat assembly needed to be replaced. The contact was informed of an unknown recall notification with the similar failure; however, the VIN was not included in the recall. In addition, the contact was advised that the vehicle was unsafe to drive until the repair was completed. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 46,000.
Additional Notes:
The contact owns a 2020 Ford Explorer. The contact stated that while exiting the vehicle, the front driver's side seat shifted backwards. Due to the failure, the front driver's side seat was installed slanted. The vehicle was taken to the dealer where it was diagnosed with a cracked seat assembly and the seat assembly needed to be replaced. The contact was informed of an unknown recall notification with the similar failure; however, the VIN was not included in the recall. In addition, the contact was advised that the vehicle was unsafe to drive until the repair was completed. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 46,000.
Mfg Campaign: 11584560
Recall Date: Apr 22, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Ford Explorer. The contact stated while driving approximately 70 MPH, the vehicle was vibrating abnormally. The vehicle was taken to an independent mechanic where the alignment and other unknown maintenance were performed. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 70,000. Parts distribution disconnect.
Corrective Action:
The contact owns a 2020 Ford Explorer. The contact stated while driving approximately 70 MPH, the vehicle was vibrating abnormally. The vehicle was taken to an independent mechanic where the alignment and other unknown maintenance were performed. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 70,000. Parts distribution disconnect.
Additional Notes:
The contact owns a 2020 Ford Explorer. The contact stated while driving approximately 70 MPH, the vehicle was vibrating abnormally. The vehicle was taken to an independent mechanic where the alignment and other unknown maintenance were performed. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 70,000. Parts distribution disconnect.
Mfg Campaign: 11583790
Recall Date: Apr 18, 2024
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V342000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the camera showed a blue screen when the vehicle was shifted into reverse. The contact stated that the failure was intermittent. The failure mileage was approximately 29,000. Parts distribution disconnect.
Corrective Action:
The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V342000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the camera showed a blue screen when the vehicle was shifted into reverse. The contact stated that the failure was intermittent. The failure mileage was approximately 29,000. Parts distribution disconnect.
Additional Notes:
The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V342000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the camera showed a blue screen when the vehicle was shifted into reverse. The contact stated that the failure was intermittent. The failure mileage was approximately 29,000. Parts distribution disconnect.
Mfg Campaign: 11582984
Recall Date: Apr 15, 2024
Ford Motor Company
Defect Description:
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Potential Consequences:
The contact owned a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the advanced traction control, 4-wheel drive pre-collision assist, and drive mode assist warning lights illuminated. The contact stated that the failure occurred while it was raining. The contact lost control of the rear of the vehicle and the rear of the vehicle and crashed into a rail. The vehicle then crashed into a guard rail, crossed a two-lane highway, and bounced off of a concrete slab before the vehicle stopped. The contact's two children were in the vehicle. The contact and the contact's children received medical attention on the scene and were taken to the medical center. The contact and the contact's children were all treated for whiplash and concussion. The contact was also treated for nerve damage. A police report was filed. The vehicle was towed to a tow yard. The contact stated that the failure had occurred previously, and the vehicle was taken to the dealer. The dealer had informed the contact that there was an unknown recall with a similar failure description, however, the VIN was not associated. The vehicle had an upcoming service appointment with an independent mechanic. The contact stated that the independent mechanic was very trustworthy and served the contact's vehicle regularly. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to report the failure to NHTSA. The failure mileage was approximately 46,000. The VIN was not available.
Corrective Action:
The contact owned a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the advanced traction control, 4-wheel drive pre-collision assist, and drive mode assist warning lights illuminated. The contact stated that the failure occurred while it was raining. The contact lost control of the rear of the vehicle and the rear of the vehicle and crashed into a rail. The vehicle then crashed into a guard rail, crossed a two-lane highway, and bounced off of a concrete slab before the vehicle stopped. The contact's two children were in the vehicle. The contact and the contact's children received medical attention on the scene and were taken to the medical center. The contact and the contact's children were all treated for whiplash and concussion. The contact was also treated for nerve damage. A police report was filed. The vehicle was towed to a tow yard. The contact stated that the failure had occurred previously, and the vehicle was taken to the dealer. The dealer had informed the contact that there was an unknown recall with a similar failure description, however, the VIN was not associated. The vehicle had an upcoming service appointment with an independent mechanic. The contact stated that the independent mechanic was very trustworthy and served the contact's vehicle regularly. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to report the failure to NHTSA. The failure mileage was approximately 46,000. The VIN was not available.
Additional Notes:
The contact owned a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the advanced traction control, 4-wheel drive pre-collision assist, and drive mode assist warning lights illuminated. The contact stated that the failure occurred while it was raining. The contact lost control of the rear of the vehicle and the rear of the vehicle and crashed into a rail. The vehicle then crashed into a guard rail, crossed a two-lane highway, and bounced off of a concrete slab before the vehicle stopped. The contact's two children were in the vehicle. The contact and the contact's children received medical attention on the scene and were taken to the medical center. The contact and the contact's children were all treated for whiplash and concussion. The contact was also treated for nerve damage. A police report was filed. The vehicle was towed to a tow yard. The contact stated that the failure had occurred previously, and the vehicle was taken to the dealer. The dealer had informed the contact that there was an unknown recall with a similar failure description, however, the VIN was not associated. The vehicle had an upcoming service appointment with an independent mechanic. The contact stated that the independent mechanic was very trustworthy and served the contact's vehicle regularly. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to report the failure to NHTSA. The failure mileage was approximately 46,000. The VIN was not available.
Mfg Campaign: 11583062
Recall Date: Apr 15, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The 10R60 transmission is exhibiting a hard downshift from 7-6 gear. I know this has been a problem with several of this year make and model. Ford says its not included in the recall. I have 81,000 miles on the vehicle and have to replace the transmission that is known to have problems. No warning lights no codes were produced. Just started happening and took to the dealership
Corrective Action:
The 10R60 transmission is exhibiting a hard downshift from 7-6 gear. I know this has been a problem with several of this year make and model. Ford says its not included in the recall. I have 81,000 miles on the vehicle and have to replace the transmission that is known to have problems. No warning lights no codes were produced. Just started happening and took to the dealership
Additional Notes:
The 10R60 transmission is exhibiting a hard downshift from 7-6 gear. I know this has been a problem with several of this year make and model. Ford says its not included in the recall. I have 81,000 miles on the vehicle and have to replace the transmission that is known to have problems. No warning lights no codes were produced. Just started happening and took to the dealership
Mfg Campaign: 11582884
Recall Date: Apr 14, 2024
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
The 10R60 transmission is exhibiting a hard downshift from 7-6 gear. I know this has been a problem with several of this year make and model. Ford says its not included in the recall. I have 81,000 miles on the vehicle and have to replace the transmission that is known to have problems. No warning lights no codes were produced. Just started happening and took to the dealership
Corrective Action:
The 10R60 transmission is exhibiting a hard downshift from 7-6 gear. I know this has been a problem with several of this year make and model. Ford says its not included in the recall. I have 81,000 miles on the vehicle and have to replace the transmission that is known to have problems. No warning lights no codes were produced. Just started happening and took to the dealership
Additional Notes:
The 10R60 transmission is exhibiting a hard downshift from 7-6 gear. I know this has been a problem with several of this year make and model. Ford says its not included in the recall. I have 81,000 miles on the vehicle and have to replace the transmission that is known to have problems. No warning lights no codes were produced. Just started happening and took to the dealership
Mfg Campaign: 11582884
Recall Date: Apr 14, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The lift ajar lights came on, lift wont lock so it goes back up umless i push it down manually but the warning light “lift ajar” keeps going on everytime i turn the engine on.im afraid that the lift would open up while im driving .
Corrective Action:
The lift ajar lights came on, lift wont lock so it goes back up umless i push it down manually but the warning light “lift ajar” keeps going on everytime i turn the engine on.im afraid that the lift would open up while im driving .
Additional Notes:
The lift ajar lights came on, lift wont lock so it goes back up umless i push it down manually but the warning light “lift ajar” keeps going on everytime i turn the engine on.im afraid that the lift would open up while im driving .
Mfg Campaign: 11582885
Recall Date: Apr 14, 2024
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
The lift ajar lights came on, lift wont lock so it goes back up umless i push it down manually but the warning light “lift ajar” keeps going on everytime i turn the engine on.im afraid that the lift would open up while im driving .
Corrective Action:
The lift ajar lights came on, lift wont lock so it goes back up umless i push it down manually but the warning light “lift ajar” keeps going on everytime i turn the engine on.im afraid that the lift would open up while im driving .
Additional Notes:
The lift ajar lights came on, lift wont lock so it goes back up umless i push it down manually but the warning light “lift ajar” keeps going on everytime i turn the engine on.im afraid that the lift would open up while im driving .
Mfg Campaign: 11582885
Recall Date: Apr 14, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I have 2 safety recalls for my 2020 Ford Explorer, but when I try to schedule for the recall repair they tell me they are having trouble getting the parts, and I had one dealership tell me they only had 1 tech that can do that work so they are backed up 4-5 months. Yet the recall states the parts are available.
Corrective Action:
I have 2 safety recalls for my 2020 Ford Explorer, but when I try to schedule for the recall repair they tell me they are having trouble getting the parts, and I had one dealership tell me they only had 1 tech that can do that work so they are backed up 4-5 months. Yet the recall states the parts are available.
Additional Notes:
I have 2 safety recalls for my 2020 Ford Explorer, but when I try to schedule for the recall repair they tell me they are having trouble getting the parts, and I had one dealership tell me they only had 1 tech that can do that work so they are backed up 4-5 months. Yet the recall states the parts are available.
Mfg Campaign: 11582313
Recall Date: Apr 11, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
An unintentional powertrain control module (PCM) reset occurred while the vehicle was in motion and resulted in park system damage. The entire transmission needs to be replaced.
Corrective Action:
An unintentional powertrain control module (PCM) reset occurred while the vehicle was in motion and resulted in park system damage. The entire transmission needs to be replaced.
Additional Notes:
An unintentional powertrain control module (PCM) reset occurred while the vehicle was in motion and resulted in park system damage. The entire transmission needs to be replaced.
Mfg Campaign: 11582365
Recall Date: Apr 11, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Ford Explorer. The contact stated that after pulling into the driveway of the residence, the vehicle failed to shift into park(P). The vehicle was turned off. The vehicle was taken to a dealer, where it was diagnosed that there was parking system damage within the transmission, and the transmission shaft needed to be replaced. The vehicle was not repaired. The contact believed that the failure was associated with NHTSA Campaign Number: 23V069000 (Power Train). The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately 65,000.
Corrective Action:
The contact owns a 2020 Ford Explorer. The contact stated that after pulling into the driveway of the residence, the vehicle failed to shift into park(P). The vehicle was turned off. The vehicle was taken to a dealer, where it was diagnosed that there was parking system damage within the transmission, and the transmission shaft needed to be replaced. The vehicle was not repaired. The contact believed that the failure was associated with NHTSA Campaign Number: 23V069000 (Power Train). The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately 65,000.
Additional Notes:
The contact owns a 2020 Ford Explorer. The contact stated that after pulling into the driveway of the residence, the vehicle failed to shift into park(P). The vehicle was turned off. The vehicle was taken to a dealer, where it was diagnosed that there was parking system damage within the transmission, and the transmission shaft needed to be replaced. The vehicle was not repaired. The contact believed that the failure was associated with NHTSA Campaign Number: 23V069000 (Power Train). The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately 65,000.
Mfg Campaign: 11581898
Recall Date: Apr 9, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Ford Explorer. The contact stated while driving 15 MPH, the vehicle failed to accelerate and there was an abnormal cracking sound coming from underneath the vehicle. The contact was able to pull to the side of the road. The contact stated that upon inspecting the vehicle, she became aware that the rear axle had detached. The vehicle was towed to the dealer, where it was determined that the failure was related to NHTSA Campaign Number: 23V675000 (Power Train). The vehicle was being diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 22,000.
Corrective Action:
The contact owns a 2020 Ford Explorer. The contact stated while driving 15 MPH, the vehicle failed to accelerate and there was an abnormal cracking sound coming from underneath the vehicle. The contact was able to pull to the side of the road. The contact stated that upon inspecting the vehicle, she became aware that the rear axle had detached. The vehicle was towed to the dealer, where it was determined that the failure was related to NHTSA Campaign Number: 23V675000 (Power Train). The vehicle was being diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 22,000.
Additional Notes:
The contact owns a 2020 Ford Explorer. The contact stated while driving 15 MPH, the vehicle failed to accelerate and there was an abnormal cracking sound coming from underneath the vehicle. The contact was able to pull to the side of the road. The contact stated that upon inspecting the vehicle, she became aware that the rear axle had detached. The vehicle was towed to the dealer, where it was determined that the failure was related to NHTSA Campaign Number: 23V675000 (Power Train). The vehicle was being diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 22,000.
Mfg Campaign: 11581723
Recall Date: Apr 8, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Ford changed a part that my vehicle has and now the new part does not have my sensor and requires my car to be reprogrammed.
Corrective Action:
Ford changed a part that my vehicle has and now the new part does not have my sensor and requires my car to be reprogrammed.
Additional Notes:
Ford changed a part that my vehicle has and now the new part does not have my sensor and requires my car to be reprogrammed.
Mfg Campaign: 11581433
Recall Date: Apr 5, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
Potential Consequences:
The contact owns a 2020 Ford Explorer. The contact stated while driving 40 MPH, there were exhaust fumes inside the vehicle. There were no warning lights illuminated. The vehicle was taken to the dealer and a diagnostic was performed. The dealer stated there were 2 cracks in the exhaust system, causing the exhaust to enter the cabin of the vehicle. The dealer also stated that both flex pipes needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 27,000.
Corrective Action:
The contact owns a 2020 Ford Explorer. The contact stated while driving 40 MPH, there were exhaust fumes inside the vehicle. There were no warning lights illuminated. The vehicle was taken to the dealer and a diagnostic was performed. The dealer stated there were 2 cracks in the exhaust system, causing the exhaust to enter the cabin of the vehicle. The dealer also stated that both flex pipes needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 27,000.
Additional Notes:
The contact owns a 2020 Ford Explorer. The contact stated while driving 40 MPH, there were exhaust fumes inside the vehicle. There were no warning lights illuminated. The vehicle was taken to the dealer and a diagnostic was performed. The dealer stated there were 2 cracks in the exhaust system, causing the exhaust to enter the cabin of the vehicle. The dealer also stated that both flex pipes needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 27,000.
Mfg Campaign: 11581087
Recall Date: Apr 4, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11581004
Recall Date: Apr 3, 2024
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
On [XXX] I was driving my 2020 explorer east bound on [XXX] just past the [XXX] intersection in Aurora, CO when all kind of warning lights lit up on the dashboard. (Parking brake engaged, pre collision prevention system failure, ABS light, check break system and other warning lights as well) the vehicle had a hard time stopping when I applied brakes almost caused a collision. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX] I was driving my 2020 explorer east bound on [XXX] just past the [XXX] intersection in Aurora, CO when all kind of warning lights lit up on the dashboard. (Parking brake engaged, pre collision prevention system failure, ABS light, check break system and other warning lights as well) the vehicle had a hard time stopping when I applied brakes almost caused a collision. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX] I was driving my 2020 explorer east bound on [XXX] just past the [XXX] intersection in Aurora, CO when all kind of warning lights lit up on the dashboard. (Parking brake engaged, pre collision prevention system failure, ABS light, check break system and other warning lights as well) the vehicle had a hard time stopping when I applied brakes almost caused a collision. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11580357
Recall Date: Apr 1, 2024
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
On [XXX] I was driving my 2020 explorer east bound on [XXX] just past the [XXX] intersection in Aurora, CO when all kind of warning lights lit up on the dashboard. (Parking brake engaged, pre collision prevention system failure, ABS light, check break system and other warning lights as well) the vehicle had a hard time stopping when I applied brakes almost caused a collision. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX] I was driving my 2020 explorer east bound on [XXX] just past the [XXX] intersection in Aurora, CO when all kind of warning lights lit up on the dashboard. (Parking brake engaged, pre collision prevention system failure, ABS light, check break system and other warning lights as well) the vehicle had a hard time stopping when I applied brakes almost caused a collision. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX] I was driving my 2020 explorer east bound on [XXX] just past the [XXX] intersection in Aurora, CO when all kind of warning lights lit up on the dashboard. (Parking brake engaged, pre collision prevention system failure, ABS light, check break system and other warning lights as well) the vehicle had a hard time stopping when I applied brakes almost caused a collision. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11580357
Recall Date: Apr 1, 2024
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