Complaints & Recalls
Official Safety Recalls - Important!
75 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S72
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2025 Aviator, and Explorer vehicles. The switch for the easy-entry second-row outer seats may bind or stick, resulting in the seats unlatching, folding, or sliding unexpectedly while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S67
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles previously repaired incorrectly under recall number 23V-342. The video output may fail, preventing the rearview camera image from displaying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S27
Recall Date: Mar 14, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles previously repaired incorrectly under recall numbers 23V-199 or 22V-255. The rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S22
Recall Date: Mar 14, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer and Aviator vehicles. The seat belt buckle anchor bolts at one or more seating positions may be improperly secured. Additionally, vehicles may have an improperly secured seat belt retractor anchor bolt and/or seat belt anchor bolt at the second-row center seating position, if equipped.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S09
Recall Date: Feb 14, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24C39
Recall Date: Nov 8, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles equipped with the Police Interceptor Utility Package. In the event of an engine failure, engine oil and fuel vapor may be released into the engine compartment and accumulate near ignition sources such as hot engine or exhaust components, possibly resulting in an engine compartment fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 24S52
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Explorer vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 20C19
Recall Date: Mar 8, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles. The rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S55
Recall Date: Oct 6, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Lincoln Aviator and Ford Explorer vehicles equipped with 3.0L PHEV engines. A manufacturing defect in one or more of the high voltage battery cells may result in an internal short circuit and battery failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S53
Recall Date: Sep 8, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles equipped with a 360-degree camera. The video output may fail, preventing the rearview camera image from displaying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S23
Recall Date: May 12, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer Police Interceptor Utility vehicles equipped with a 12.1-inch Integrated Computer Screen (ICS). When the Display On/Off Button is used to turn the display to "Off" prior to placing the vehicle in reverse, the backup camera rearview image will not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23C14
Recall Date: Apr 28, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles equipped with a 2.3L RWD, 3.3L GAS, 3.3L FHEV, or 3.0L ST powertrain. The previous powertrain control module (PCM) update completed under recall 22V-255 did not include the automatic electronic parking brake feature when the vehicle is shifted to park, as intended. In addition, the rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S16
Recall Date: Mar 24, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles equipped with a 2.3L engine and 10R60 automatic transmission. An unintentional powertrain control module (PCM) reset may occur while the vehicle is in motion and result in park system damage.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S05
Recall Date: Feb 10, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles equipped with a 360-degree camera. The video output may fail, preventing the rearview camera image from displaying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S02
Recall Date: Jan 23, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer, Lincoln Corsair, and Lincoln Aviator vehicles equipped with 360-degree cameras. The video output may fail, preventing the rearview camera image from displaying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S44
Recall Date: Sep 22, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Lincoln Aviator and Ford Explorer vehicles. The rear lower control arm (RLCA) bolts that attach the rear lower control arms to the wheel knuckles may not have been heat-treated, which could cause them to break.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S11
Recall Date: Mar 10, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer and Lincoln Aviator vehicles. The right hand motor mount fasteners may have been incorrectly tightened, and may loosen over time.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S72
Recall Date: Dec 17, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Explorer vehicles equipped with 2.3L engines and 19 gallon fuel tanks. The fuel tank inlet check valve may not be fully welded to the fuel tank shell.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S68
Recall Date: Nov 24, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Explorer and Lincoln Aviator vehicles equipped with a 2.0L or 3.3L engine and a 10 Speed Automatic Transmission with the All Wheel Drive package. The drive shaft may fracture along the weld seam.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S65
Recall Date: Nov 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20C19
Recall Date: Sep 23, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Explorer vehicles. The affected vehicles are equipped with second row center seat belt buckles that may not be properly secured to the seat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S50
Recall Date: Sep 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Explorer and 2020 Lincoln Aviator vehicles. The side air bag and/or seat back module attachments may not have been properly tightened in the front seat backs.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S48
Recall Date: Aug 21, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Explorer and Lincoln Aviator vehicles. Over time, the protective sleeve on the vapor fuel line may chafe through the plastic liquid fuel line and cause a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S49
Recall Date: Dec 4, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Ford Explorer vehicles equipped with 2.3L or 3.3L engines. The wiring harness may not have been properly secured and may contact the air conditioner compressor (A/C) pulley, potentially damaging the harness or the A/C belt.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S32
Recall Date: Sep 30, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19C07
Recall Date: Aug 28, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Explorer and Lincoln Aviator vehicles. The Manual Park Release (MPR) cover may not be installed. In addition, the vehicles may be in Factory Mode, which disables warning alerts and does not display the transmission gear selected. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 114, "Theft Prevention" and 102, "Trans Shift Lever Seq/Starter Interlock/Trans Braking Effect."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19C06
Recall Date: Aug 5, 2019
Consumer Complaints
1.3K ComplaintsFord Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
While vehicle was driving in motion, all system error messages began to sequence on the dashboard (Steering Assist Fault Service Required, Check Park Aid, See Manual, Service AdvanceTrac, Front Camera Fault Service Required, Full Accessory Power Active, Park Brake Fault Service Now, Pre-Collision Assist Not Available, Navigation Fault). Vehicle lost acceleration and had decreased steering and braking capability. This happened on 5/20/2024 and was "repaired" by dealership then happened again on 6/21/2024. It also happened in 08/17/2021 and was repaired by dealership until most recent reoccurrences. This DOES NOT include the instances where the same error messages sequenced prevented the vehicle from even starting (for hours) leaving the motorist stranded. This is also not the first time this concern has been submitted to the NHTSA.
Corrective Action:
While vehicle was driving in motion, all system error messages began to sequence on the dashboard (Steering Assist Fault Service Required, Check Park Aid, See Manual, Service AdvanceTrac, Front Camera Fault Service Required, Full Accessory Power Active, Park Brake Fault Service Now, Pre-Collision Assist Not Available, Navigation Fault). Vehicle lost acceleration and had decreased steering and braking capability. This happened on 5/20/2024 and was "repaired" by dealership then happened again on 6/21/2024. It also happened in 08/17/2021 and was repaired by dealership until most recent reoccurrences. This DOES NOT include the instances where the same error messages sequenced prevented the vehicle from even starting (for hours) leaving the motorist stranded. This is also not the first time this concern has been submitted to the NHTSA.
Additional Notes:
While vehicle was driving in motion, all system error messages began to sequence on the dashboard (Steering Assist Fault Service Required, Check Park Aid, See Manual, Service AdvanceTrac, Front Camera Fault Service Required, Full Accessory Power Active, Park Brake Fault Service Now, Pre-Collision Assist Not Available, Navigation Fault). Vehicle lost acceleration and had decreased steering and braking capability. This happened on 5/20/2024 and was "repaired" by dealership then happened again on 6/21/2024. It also happened in 08/17/2021 and was repaired by dealership until most recent reoccurrences. This DOES NOT include the instances where the same error messages sequenced prevented the vehicle from even starting (for hours) leaving the motorist stranded. This is also not the first time this concern has been submitted to the NHTSA.
Mfg Campaign: 11597304
Recall Date: Jun 27, 2024
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
While vehicle was driving in motion, all system error messages began to sequence on the dashboard (Steering Assist Fault Service Required, Check Park Aid, See Manual, Service AdvanceTrac, Front Camera Fault Service Required, Full Accessory Power Active, Park Brake Fault Service Now, Pre-Collision Assist Not Available, Navigation Fault). Vehicle lost acceleration and had decreased steering and braking capability. This happened on 5/20/2024 and was "repaired" by dealership then happened again on 6/21/2024. It also happened in 08/17/2021 and was repaired by dealership until most recent reoccurrences. This DOES NOT include the instances where the same error messages sequenced prevented the vehicle from even starting (for hours) leaving the motorist stranded. This is also not the first time this concern has been submitted to the NHTSA.
Corrective Action:
While vehicle was driving in motion, all system error messages began to sequence on the dashboard (Steering Assist Fault Service Required, Check Park Aid, See Manual, Service AdvanceTrac, Front Camera Fault Service Required, Full Accessory Power Active, Park Brake Fault Service Now, Pre-Collision Assist Not Available, Navigation Fault). Vehicle lost acceleration and had decreased steering and braking capability. This happened on 5/20/2024 and was "repaired" by dealership then happened again on 6/21/2024. It also happened in 08/17/2021 and was repaired by dealership until most recent reoccurrences. This DOES NOT include the instances where the same error messages sequenced prevented the vehicle from even starting (for hours) leaving the motorist stranded. This is also not the first time this concern has been submitted to the NHTSA.
Additional Notes:
While vehicle was driving in motion, all system error messages began to sequence on the dashboard (Steering Assist Fault Service Required, Check Park Aid, See Manual, Service AdvanceTrac, Front Camera Fault Service Required, Full Accessory Power Active, Park Brake Fault Service Now, Pre-Collision Assist Not Available, Navigation Fault). Vehicle lost acceleration and had decreased steering and braking capability. This happened on 5/20/2024 and was "repaired" by dealership then happened again on 6/21/2024. It also happened in 08/17/2021 and was repaired by dealership until most recent reoccurrences. This DOES NOT include the instances where the same error messages sequenced prevented the vehicle from even starting (for hours) leaving the motorist stranded. This is also not the first time this concern has been submitted to the NHTSA.
Mfg Campaign: 11597304
Recall Date: Jun 27, 2024
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2020 Ford Explorer. The contact stated that while operating the vehicle, the back over prevention camera malfunctioned and failed to display an image while the vehicle was in reverse(R). The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact stated that the vehicle had previously been repaired under NHTSA Campaign Number: 23V305000 (Back Over Prevention) for the failure. The failure mileage was 52,000.
Corrective Action:
The contact owns a 2020 Ford Explorer. The contact stated that while operating the vehicle, the back over prevention camera malfunctioned and failed to display an image while the vehicle was in reverse(R). The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact stated that the vehicle had previously been repaired under NHTSA Campaign Number: 23V305000 (Back Over Prevention) for the failure. The failure mileage was 52,000.
Additional Notes:
The contact owns a 2020 Ford Explorer. The contact stated that while operating the vehicle, the back over prevention camera malfunctioned and failed to display an image while the vehicle was in reverse(R). The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact stated that the vehicle had previously been repaired under NHTSA Campaign Number: 23V305000 (Back Over Prevention) for the failure. The failure mileage was 52,000.
Mfg Campaign: 11596935
Recall Date: Jun 26, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I hit a pole in early April, and brought it to a shop - Casey’s in Brentwood - to have it fixed. The car had no warning lights or issues. They needed to take off the front of the car to repair the body damage. They discharged the car to us, and I noticed a battery light was on. We called a few days later and the owner said well I tried to call you and left a message but heard nothing. He said we needed to take it to the dealership to turn the light off. We drove it 50 miles to the dealership. The dealership said that this is not a “light to turn off” - this was a significant problem that would be an expensive repair. He said the car would not be safe to drive ultimately very long because the car could just dead stop while driving on a freeway (similar to what happened to a Tesla causing a death). They were unsure of the cause but not from hitting the pole. We brought it to our family’s nearby. We had a second opinion and the mechanic noted this is not typical damage - this is a dangerous safety issue and the car should not be driven. We called Casey’s and they said oh we had no idea, have State Farm toe it back to us. State Farm has refused to pay, saying the damage is unrelated. Caseys has now changed their story and said the light was on when they got the car. This is wildly unethical, and had I known, I would have wanted this fixed not just be allowed to drive home with my children. The first auto shop put me and my children’s lives at risk by letting us drive home without letting us know, putting it in the paperwork or investigating this. They deny it is because of their doing and they will not take accountability for potentially causing this damage. I genuinely believe they are covering it up.
Corrective Action:
I hit a pole in early April, and brought it to a shop - Casey’s in Brentwood - to have it fixed. The car had no warning lights or issues. They needed to take off the front of the car to repair the body damage. They discharged the car to us, and I noticed a battery light was on. We called a few days later and the owner said well I tried to call you and left a message but heard nothing. He said we needed to take it to the dealership to turn the light off. We drove it 50 miles to the dealership. The dealership said that this is not a “light to turn off” - this was a significant problem that would be an expensive repair. He said the car would not be safe to drive ultimately very long because the car could just dead stop while driving on a freeway (similar to what happened to a Tesla causing a death). They were unsure of the cause but not from hitting the pole. We brought it to our family’s nearby. We had a second opinion and the mechanic noted this is not typical damage - this is a dangerous safety issue and the car should not be driven. We called Casey’s and they said oh we had no idea, have State Farm toe it back to us. State Farm has refused to pay, saying the damage is unrelated. Caseys has now changed their story and said the light was on when they got the car. This is wildly unethical, and had I known, I would have wanted this fixed not just be allowed to drive home with my children. The first auto shop put me and my children’s lives at risk by letting us drive home without letting us know, putting it in the paperwork or investigating this. They deny it is because of their doing and they will not take accountability for potentially causing this damage. I genuinely believe they are covering it up.
Additional Notes:
I hit a pole in early April, and brought it to a shop - Casey’s in Brentwood - to have it fixed. The car had no warning lights or issues. They needed to take off the front of the car to repair the body damage. They discharged the car to us, and I noticed a battery light was on. We called a few days later and the owner said well I tried to call you and left a message but heard nothing. He said we needed to take it to the dealership to turn the light off. We drove it 50 miles to the dealership. The dealership said that this is not a “light to turn off” - this was a significant problem that would be an expensive repair. He said the car would not be safe to drive ultimately very long because the car could just dead stop while driving on a freeway (similar to what happened to a Tesla causing a death). They were unsure of the cause but not from hitting the pole. We brought it to our family’s nearby. We had a second opinion and the mechanic noted this is not typical damage - this is a dangerous safety issue and the car should not be driven. We called Casey’s and they said oh we had no idea, have State Farm toe it back to us. State Farm has refused to pay, saying the damage is unrelated. Caseys has now changed their story and said the light was on when they got the car. This is wildly unethical, and had I known, I would have wanted this fixed not just be allowed to drive home with my children. The first auto shop put me and my children’s lives at risk by letting us drive home without letting us know, putting it in the paperwork or investigating this. They deny it is because of their doing and they will not take accountability for potentially causing this damage. I genuinely believe they are covering it up.
Mfg Campaign: 11596598
Recall Date: Jun 25, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I was going on the hwy speeding up with the traffic , my Explorer was at 8 gear of 10 atound 60 mph when it dropped to 1st gear and the truck started to break hard , after one second or two all gears started to go up one by one . No one was hurt or crash
Corrective Action:
I was going on the hwy speeding up with the traffic , my Explorer was at 8 gear of 10 atound 60 mph when it dropped to 1st gear and the truck started to break hard , after one second or two all gears started to go up one by one . No one was hurt or crash
Additional Notes:
I was going on the hwy speeding up with the traffic , my Explorer was at 8 gear of 10 atound 60 mph when it dropped to 1st gear and the truck started to break hard , after one second or two all gears started to go up one by one . No one was hurt or crash
Mfg Campaign: 11596616
Recall Date: Jun 25, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle "service required" light (wrench) displayed on vehicle when commuting from work to home on a Friday. Light went off next time vehicle was used, so vehicle was used to commute from home to work. During this commute, light came on approximately 25 miles from home, and then 25 miles from work (commute is 32 miles 1 way). Driver stopped vehicle and once vehicle turned off, light went off. Local Dealership was contacted (Ryan) was able to diagnose issue over computer, stating 1. the vehicle (parts are not communicating with each other) and then the light is from transmission pump overheating. He stated this is common (transmission issue) with 2020 Ford Explorers. I did research and this is correct. We agreed to bring vehicle in to be checked out instead of driving it any further. I also asked if any dealer vehicles were having issues filling up fuel at the local gas station (they fuel all vehicles there), since recently the gas pump would stop filling after 2-3 gallons when vehicle was further empty. I said this has happened 3-4 times in the last few weeks (vehicle is filled up 2x a week). Upon review, Ryan found 2 TSB (bulletins) for the vehicle and explained these are again issues with this vehicles. 1-TSB 20-2337 Automatic Transmission Clutch, Coolant Pump. 2-TSB-22-2433 Fuel filler neck and housing for the fuel filling system. I have contacted number given by previous Service Manager (Jim) 1-800-392-3673 and either customer service personnel where: upset I received this number, stating this is a dealership only number to call them. Finally given the information since vehicle was fixed/corrected prior to contacting them (dealership personnel requirement) they were not able to help-stating the department helps in financial situations only. Phone calls to the above number 3-5 times. I research and found a general number for Ford (866-436-7332), getting case [XXX}. Cust. Service Specialist Amber told me they will not help and to contact INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMA
Corrective Action:
Vehicle "service required" light (wrench) displayed on vehicle when commuting from work to home on a Friday. Light went off next time vehicle was used, so vehicle was used to commute from home to work. During this commute, light came on approximately 25 miles from home, and then 25 miles from work (commute is 32 miles 1 way). Driver stopped vehicle and once vehicle turned off, light went off. Local Dealership was contacted (Ryan) was able to diagnose issue over computer, stating 1. the vehicle (parts are not communicating with each other) and then the light is from transmission pump overheating. He stated this is common (transmission issue) with 2020 Ford Explorers. I did research and this is correct. We agreed to bring vehicle in to be checked out instead of driving it any further. I also asked if any dealer vehicles were having issues filling up fuel at the local gas station (they fuel all vehicles there), since recently the gas pump would stop filling after 2-3 gallons when vehicle was further empty. I said this has happened 3-4 times in the last few weeks (vehicle is filled up 2x a week). Upon review, Ryan found 2 TSB (bulletins) for the vehicle and explained these are again issues with this vehicles. 1-TSB 20-2337 Automatic Transmission Clutch, Coolant Pump. 2-TSB-22-2433 Fuel filler neck and housing for the fuel filling system. I have contacted number given by previous Service Manager (Jim) 1-800-392-3673 and either customer service personnel where: upset I received this number, stating this is a dealership only number to call them. Finally given the information since vehicle was fixed/corrected prior to contacting them (dealership personnel requirement) they were not able to help-stating the department helps in financial situations only. Phone calls to the above number 3-5 times. I research and found a general number for Ford (866-436-7332), getting case [XXX}. Cust. Service Specialist Amber told me they will not help and to contact INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMA
Additional Notes:
Vehicle "service required" light (wrench) displayed on vehicle when commuting from work to home on a Friday. Light went off next time vehicle was used, so vehicle was used to commute from home to work. During this commute, light came on approximately 25 miles from home, and then 25 miles from work (commute is 32 miles 1 way). Driver stopped vehicle and once vehicle turned off, light went off. Local Dealership was contacted (Ryan) was able to diagnose issue over computer, stating 1. the vehicle (parts are not communicating with each other) and then the light is from transmission pump overheating. He stated this is common (transmission issue) with 2020 Ford Explorers. I did research and this is correct. We agreed to bring vehicle in to be checked out instead of driving it any further. I also asked if any dealer vehicles were having issues filling up fuel at the local gas station (they fuel all vehicles there), since recently the gas pump would stop filling after 2-3 gallons when vehicle was further empty. I said this has happened 3-4 times in the last few weeks (vehicle is filled up 2x a week). Upon review, Ryan found 2 TSB (bulletins) for the vehicle and explained these are again issues with this vehicles. 1-TSB 20-2337 Automatic Transmission Clutch, Coolant Pump. 2-TSB-22-2433 Fuel filler neck and housing for the fuel filling system. I have contacted number given by previous Service Manager (Jim) 1-800-392-3673 and either customer service personnel where: upset I received this number, stating this is a dealership only number to call them. Finally given the information since vehicle was fixed/corrected prior to contacting them (dealership personnel requirement) they were not able to help-stating the department helps in financial situations only. Phone calls to the above number 3-5 times. I research and found a general number for Ford (866-436-7332), getting case [XXX}. Cust. Service Specialist Amber told me they will not help and to contact INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMA
Mfg Campaign: 11595967
Recall Date: Jun 23, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Vehicle "service required" light (wrench) displayed on vehicle when commuting from work to home on a Friday. Light went off next time vehicle was used, so vehicle was used to commute from home to work. During this commute, light came on approximately 25 miles from home, and then 25 miles from work (commute is 32 miles 1 way). Driver stopped vehicle and once vehicle turned off, light went off. Local Dealership was contacted (Ryan) was able to diagnose issue over computer, stating 1. the vehicle (parts are not communicating with each other) and then the light is from transmission pump overheating. He stated this is common (transmission issue) with 2020 Ford Explorers. I did research and this is correct. We agreed to bring vehicle in to be checked out instead of driving it any further. I also asked if any dealer vehicles were having issues filling up fuel at the local gas station (they fuel all vehicles there), since recently the gas pump would stop filling after 2-3 gallons when vehicle was further empty. I said this has happened 3-4 times in the last few weeks (vehicle is filled up 2x a week). Upon review, Ryan found 2 TSB (bulletins) for the vehicle and explained these are again issues with this vehicles. 1-TSB 20-2337 Automatic Transmission Clutch, Coolant Pump. 2-TSB-22-2433 Fuel filler neck and housing for the fuel filling system. I have contacted number given by previous Service Manager (Jim) 1-800-392-3673 and either customer service personnel where: upset I received this number, stating this is a dealership only number to call them. Finally given the information since vehicle was fixed/corrected prior to contacting them (dealership personnel requirement) they were not able to help-stating the department helps in financial situations only. Phone calls to the above number 3-5 times. I research and found a general number for Ford (866-436-7332), getting case [XXX}. Cust. Service Specialist Amber told me they will not help and to contact INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMA
Corrective Action:
Vehicle "service required" light (wrench) displayed on vehicle when commuting from work to home on a Friday. Light went off next time vehicle was used, so vehicle was used to commute from home to work. During this commute, light came on approximately 25 miles from home, and then 25 miles from work (commute is 32 miles 1 way). Driver stopped vehicle and once vehicle turned off, light went off. Local Dealership was contacted (Ryan) was able to diagnose issue over computer, stating 1. the vehicle (parts are not communicating with each other) and then the light is from transmission pump overheating. He stated this is common (transmission issue) with 2020 Ford Explorers. I did research and this is correct. We agreed to bring vehicle in to be checked out instead of driving it any further. I also asked if any dealer vehicles were having issues filling up fuel at the local gas station (they fuel all vehicles there), since recently the gas pump would stop filling after 2-3 gallons when vehicle was further empty. I said this has happened 3-4 times in the last few weeks (vehicle is filled up 2x a week). Upon review, Ryan found 2 TSB (bulletins) for the vehicle and explained these are again issues with this vehicles. 1-TSB 20-2337 Automatic Transmission Clutch, Coolant Pump. 2-TSB-22-2433 Fuel filler neck and housing for the fuel filling system. I have contacted number given by previous Service Manager (Jim) 1-800-392-3673 and either customer service personnel where: upset I received this number, stating this is a dealership only number to call them. Finally given the information since vehicle was fixed/corrected prior to contacting them (dealership personnel requirement) they were not able to help-stating the department helps in financial situations only. Phone calls to the above number 3-5 times. I research and found a general number for Ford (866-436-7332), getting case [XXX}. Cust. Service Specialist Amber told me they will not help and to contact INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMA
Additional Notes:
Vehicle "service required" light (wrench) displayed on vehicle when commuting from work to home on a Friday. Light went off next time vehicle was used, so vehicle was used to commute from home to work. During this commute, light came on approximately 25 miles from home, and then 25 miles from work (commute is 32 miles 1 way). Driver stopped vehicle and once vehicle turned off, light went off. Local Dealership was contacted (Ryan) was able to diagnose issue over computer, stating 1. the vehicle (parts are not communicating with each other) and then the light is from transmission pump overheating. He stated this is common (transmission issue) with 2020 Ford Explorers. I did research and this is correct. We agreed to bring vehicle in to be checked out instead of driving it any further. I also asked if any dealer vehicles were having issues filling up fuel at the local gas station (they fuel all vehicles there), since recently the gas pump would stop filling after 2-3 gallons when vehicle was further empty. I said this has happened 3-4 times in the last few weeks (vehicle is filled up 2x a week). Upon review, Ryan found 2 TSB (bulletins) for the vehicle and explained these are again issues with this vehicles. 1-TSB 20-2337 Automatic Transmission Clutch, Coolant Pump. 2-TSB-22-2433 Fuel filler neck and housing for the fuel filling system. I have contacted number given by previous Service Manager (Jim) 1-800-392-3673 and either customer service personnel where: upset I received this number, stating this is a dealership only number to call them. Finally given the information since vehicle was fixed/corrected prior to contacting them (dealership personnel requirement) they were not able to help-stating the department helps in financial situations only. Phone calls to the above number 3-5 times. I research and found a general number for Ford (866-436-7332), getting case [XXX}. Cust. Service Specialist Amber told me they will not help and to contact INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMA
Mfg Campaign: 11595967
Recall Date: Jun 23, 2024
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The right windshield trim is separating from vehicle. Ford has recalled 2011-2019 vehicles for this due to safety risk of trim molding coming off in traffic. My vehicle is a 2020 and seems to have same issue.
Corrective Action:
The right windshield trim is separating from vehicle. Ford has recalled 2011-2019 vehicles for this due to safety risk of trim molding coming off in traffic. My vehicle is a 2020 and seems to have same issue.
Additional Notes:
The right windshield trim is separating from vehicle. Ford has recalled 2011-2019 vehicles for this due to safety risk of trim molding coming off in traffic. My vehicle is a 2020 and seems to have same issue.
Mfg Campaign: 11595405
Recall Date: Jun 20, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Ford Explorer. The contact stated while driving approximately 45 MPH, the vehicle began to jerk abnormally while shifting gear. There were several unknown warning lights illuminated. The vehicle was taken to an independent mechanic, who determined that the transmission needed to be replaced. The contact called the local dealer and was informed that there was no warranty coverage on the vehicle for the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but provided no additional assistance. The approximate failure mileage was 77,500.
Corrective Action:
The contact owns a 2020 Ford Explorer. The contact stated while driving approximately 45 MPH, the vehicle began to jerk abnormally while shifting gear. There were several unknown warning lights illuminated. The vehicle was taken to an independent mechanic, who determined that the transmission needed to be replaced. The contact called the local dealer and was informed that there was no warranty coverage on the vehicle for the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but provided no additional assistance. The approximate failure mileage was 77,500.
Additional Notes:
The contact owns a 2020 Ford Explorer. The contact stated while driving approximately 45 MPH, the vehicle began to jerk abnormally while shifting gear. There were several unknown warning lights illuminated. The vehicle was taken to an independent mechanic, who determined that the transmission needed to be replaced. The contact called the local dealer and was informed that there was no warranty coverage on the vehicle for the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but provided no additional assistance. The approximate failure mileage was 77,500.
Mfg Campaign: 11594991
Recall Date: Jun 18, 2024
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
The contact owns a 2020 Ford Explorer. The contact stated while driving approximately 45 MPH, the vehicle began to jerk abnormally while shifting gear. There were several unknown warning lights illuminated. The vehicle was taken to an independent mechanic, who determined that the transmission needed to be replaced. The contact called the local dealer and was informed that there was no warranty coverage on the vehicle for the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but provided no additional assistance. The approximate failure mileage was 77,500.
Corrective Action:
The contact owns a 2020 Ford Explorer. The contact stated while driving approximately 45 MPH, the vehicle began to jerk abnormally while shifting gear. There were several unknown warning lights illuminated. The vehicle was taken to an independent mechanic, who determined that the transmission needed to be replaced. The contact called the local dealer and was informed that there was no warranty coverage on the vehicle for the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but provided no additional assistance. The approximate failure mileage was 77,500.
Additional Notes:
The contact owns a 2020 Ford Explorer. The contact stated while driving approximately 45 MPH, the vehicle began to jerk abnormally while shifting gear. There were several unknown warning lights illuminated. The vehicle was taken to an independent mechanic, who determined that the transmission needed to be replaced. The contact called the local dealer and was informed that there was no warranty coverage on the vehicle for the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but provided no additional assistance. The approximate failure mileage was 77,500.
Mfg Campaign: 11594991
Recall Date: Jun 18, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
When braking and slowing down between 30-25 mph the transmission catches and feels like it “bucks”. Almost to a sudden stop and I’m afraid the cars behind me are going to rear end me. I took it to my local Ford dealer where they reprogrammed and reset adaptive tables, then told me to drive it like this for 500-1000 miles to see if it worked itself out! I feel this is dangerous! I have an extended warranty 5 yr/ 60,000 miles, I’ve owned it 4 yrs with approximately 30,000 miles on it. Ford needs to just fix it!
Corrective Action:
When braking and slowing down between 30-25 mph the transmission catches and feels like it “bucks”. Almost to a sudden stop and I’m afraid the cars behind me are going to rear end me. I took it to my local Ford dealer where they reprogrammed and reset adaptive tables, then told me to drive it like this for 500-1000 miles to see if it worked itself out! I feel this is dangerous! I have an extended warranty 5 yr/ 60,000 miles, I’ve owned it 4 yrs with approximately 30,000 miles on it. Ford needs to just fix it!
Additional Notes:
When braking and slowing down between 30-25 mph the transmission catches and feels like it “bucks”. Almost to a sudden stop and I’m afraid the cars behind me are going to rear end me. I took it to my local Ford dealer where they reprogrammed and reset adaptive tables, then told me to drive it like this for 500-1000 miles to see if it worked itself out! I feel this is dangerous! I have an extended warranty 5 yr/ 60,000 miles, I’ve owned it 4 yrs with approximately 30,000 miles on it. Ford needs to just fix it!
Mfg Campaign: 11595065
Recall Date: Jun 18, 2024
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
When braking and slowing down between 30-25 mph the transmission catches and feels like it “bucks”. Almost to a sudden stop and I’m afraid the cars behind me are going to rear end me. I took it to my local Ford dealer where they reprogrammed and reset adaptive tables, then told me to drive it like this for 500-1000 miles to see if it worked itself out! I feel this is dangerous! I have an extended warranty 5 yr/ 60,000 miles, I’ve owned it 4 yrs with approximately 30,000 miles on it. Ford needs to just fix it!
Corrective Action:
When braking and slowing down between 30-25 mph the transmission catches and feels like it “bucks”. Almost to a sudden stop and I’m afraid the cars behind me are going to rear end me. I took it to my local Ford dealer where they reprogrammed and reset adaptive tables, then told me to drive it like this for 500-1000 miles to see if it worked itself out! I feel this is dangerous! I have an extended warranty 5 yr/ 60,000 miles, I’ve owned it 4 yrs with approximately 30,000 miles on it. Ford needs to just fix it!
Additional Notes:
When braking and slowing down between 30-25 mph the transmission catches and feels like it “bucks”. Almost to a sudden stop and I’m afraid the cars behind me are going to rear end me. I took it to my local Ford dealer where they reprogrammed and reset adaptive tables, then told me to drive it like this for 500-1000 miles to see if it worked itself out! I feel this is dangerous! I have an extended warranty 5 yr/ 60,000 miles, I’ve owned it 4 yrs with approximately 30,000 miles on it. Ford needs to just fix it!
Mfg Campaign: 11595065
Recall Date: Jun 18, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2020 Ford Explorer. The contact stated while driving at approximately 40 MPH, there was an abnormal exhaust odor inside the cabin of the vehicle. The contact stated no warning light was illuminated. The contact stated that the odor was present while driving. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the left exhaust flex pipes needed to be replaced. The vehicle was repaired. The contact was advised by the dealer that the manufacturer had issued a Customer Satisfaction Program: 21E11 – Left side Exhaust Flexible Pipe(s) and Left side Catalytic Converter inspection and replacement (Engine and Engine Cooling), however, the vehicle was no longer covered under warranty. The manufacturer was informed of the failure. The failure mileage was approximately 39,000.
Corrective Action:
The contact owns a 2020 Ford Explorer. The contact stated while driving at approximately 40 MPH, there was an abnormal exhaust odor inside the cabin of the vehicle. The contact stated no warning light was illuminated. The contact stated that the odor was present while driving. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the left exhaust flex pipes needed to be replaced. The vehicle was repaired. The contact was advised by the dealer that the manufacturer had issued a Customer Satisfaction Program: 21E11 – Left side Exhaust Flexible Pipe(s) and Left side Catalytic Converter inspection and replacement (Engine and Engine Cooling), however, the vehicle was no longer covered under warranty. The manufacturer was informed of the failure. The failure mileage was approximately 39,000.
Additional Notes:
The contact owns a 2020 Ford Explorer. The contact stated while driving at approximately 40 MPH, there was an abnormal exhaust odor inside the cabin of the vehicle. The contact stated no warning light was illuminated. The contact stated that the odor was present while driving. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the left exhaust flex pipes needed to be replaced. The vehicle was repaired. The contact was advised by the dealer that the manufacturer had issued a Customer Satisfaction Program: 21E11 – Left side Exhaust Flexible Pipe(s) and Left side Catalytic Converter inspection and replacement (Engine and Engine Cooling), however, the vehicle was no longer covered under warranty. The manufacturer was informed of the failure. The failure mileage was approximately 39,000.
Mfg Campaign: 11593829
Recall Date: Jun 12, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Ford Explorer. The contact stated that while driving at various speeds, the vehicle hesitated while accelerating, and the message "Power Train Malfunction" was displayed. The vehicle was taken to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not repaired. Additionally, while operating the vehicle, the back-over prevention camera display screen failed to display an image, causing a visibility hazard for the driver. The camera was replaced on several occasions, but the failure persisted. The manufacturer was notified of the failure. The failure mileage was 9,000.
Corrective Action:
The contact owns a 2020 Ford Explorer. The contact stated that while driving at various speeds, the vehicle hesitated while accelerating, and the message "Power Train Malfunction" was displayed. The vehicle was taken to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not repaired. Additionally, while operating the vehicle, the back-over prevention camera display screen failed to display an image, causing a visibility hazard for the driver. The camera was replaced on several occasions, but the failure persisted. The manufacturer was notified of the failure. The failure mileage was 9,000.
Additional Notes:
The contact owns a 2020 Ford Explorer. The contact stated that while driving at various speeds, the vehicle hesitated while accelerating, and the message "Power Train Malfunction" was displayed. The vehicle was taken to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not repaired. Additionally, while operating the vehicle, the back-over prevention camera display screen failed to display an image, causing a visibility hazard for the driver. The camera was replaced on several occasions, but the failure persisted. The manufacturer was notified of the failure. The failure mileage was 9,000.
Mfg Campaign: 11593454
Recall Date: Jun 10, 2024
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2020 Ford Explorer. The contact stated that while driving at various speeds, the vehicle hesitated while accelerating, and the message "Power Train Malfunction" was displayed. The vehicle was taken to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not repaired. Additionally, while operating the vehicle, the back-over prevention camera display screen failed to display an image, causing a visibility hazard for the driver. The camera was replaced on several occasions, but the failure persisted. The manufacturer was notified of the failure. The failure mileage was 9,000.
Corrective Action:
The contact owns a 2020 Ford Explorer. The contact stated that while driving at various speeds, the vehicle hesitated while accelerating, and the message "Power Train Malfunction" was displayed. The vehicle was taken to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not repaired. Additionally, while operating the vehicle, the back-over prevention camera display screen failed to display an image, causing a visibility hazard for the driver. The camera was replaced on several occasions, but the failure persisted. The manufacturer was notified of the failure. The failure mileage was 9,000.
Additional Notes:
The contact owns a 2020 Ford Explorer. The contact stated that while driving at various speeds, the vehicle hesitated while accelerating, and the message "Power Train Malfunction" was displayed. The vehicle was taken to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not repaired. Additionally, while operating the vehicle, the back-over prevention camera display screen failed to display an image, causing a visibility hazard for the driver. The camera was replaced on several occasions, but the failure persisted. The manufacturer was notified of the failure. The failure mileage was 9,000.
Mfg Campaign: 11593454
Recall Date: Jun 10, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Ford dealer said one of the clutch's is failing. When getting up to speed it shifts fine. But when slowing down, there is a loud bang/jolt around 30 mph. The car is only 4 yrs old. This should not be happening.
Corrective Action:
Ford dealer said one of the clutch's is failing. When getting up to speed it shifts fine. But when slowing down, there is a loud bang/jolt around 30 mph. The car is only 4 yrs old. This should not be happening.
Additional Notes:
Ford dealer said one of the clutch's is failing. When getting up to speed it shifts fine. But when slowing down, there is a loud bang/jolt around 30 mph. The car is only 4 yrs old. This should not be happening.
Mfg Campaign: 11593455
Recall Date: Jun 10, 2024
Ford Motor Company
Defect Description:
SEATS
Potential Consequences:
The left, middle row captain seat chair passenger fails to lock in place. The back part of the chair can be easily folded down or pushed back just by pressing or pulling on it. The back part of the chair won’t stay locked in whatever position is chosen via the adjustment level on the side of the seat. None of my children are allowed to sit in that chair as I fear it could crush them or allow them to slide out of their booster seats in an accident. I have not reported this to our dealership yet, but I do intent to have my vehicle looked at soon.
Corrective Action:
The left, middle row captain seat chair passenger fails to lock in place. The back part of the chair can be easily folded down or pushed back just by pressing or pulling on it. The back part of the chair won’t stay locked in whatever position is chosen via the adjustment level on the side of the seat. None of my children are allowed to sit in that chair as I fear it could crush them or allow them to slide out of their booster seats in an accident. I have not reported this to our dealership yet, but I do intent to have my vehicle looked at soon.
Additional Notes:
The left, middle row captain seat chair passenger fails to lock in place. The back part of the chair can be easily folded down or pushed back just by pressing or pulling on it. The back part of the chair won’t stay locked in whatever position is chosen via the adjustment level on the side of the seat. None of my children are allowed to sit in that chair as I fear it could crush them or allow them to slide out of their booster seats in an accident. I have not reported this to our dealership yet, but I do intent to have my vehicle looked at soon.
Mfg Campaign: 11592961
Recall Date: Jun 7, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Ford Explorer. The contact stated while driving 60 MPH, the transmission unintendedly shifted into neutral(N), and the vehicle stalled. There was no warning light illuminated. The contact depressed the accelerator pedal, but the vehicle failed to respond while the engine revved. The contact turned off and restarted the vehicle and pulled to the side of the road. The vehicle was towed to the dealer, where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 75,000.
Corrective Action:
The contact owns a 2020 Ford Explorer. The contact stated while driving 60 MPH, the transmission unintendedly shifted into neutral(N), and the vehicle stalled. There was no warning light illuminated. The contact depressed the accelerator pedal, but the vehicle failed to respond while the engine revved. The contact turned off and restarted the vehicle and pulled to the side of the road. The vehicle was towed to the dealer, where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 75,000.
Additional Notes:
The contact owns a 2020 Ford Explorer. The contact stated while driving 60 MPH, the transmission unintendedly shifted into neutral(N), and the vehicle stalled. There was no warning light illuminated. The contact depressed the accelerator pedal, but the vehicle failed to respond while the engine revved. The contact turned off and restarted the vehicle and pulled to the side of the road. The vehicle was towed to the dealer, where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 75,000.
Mfg Campaign: 11592790
Recall Date: Jun 6, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Ford Explorer. The contact stated while driving at approximately 65 MPH, the vehicle was making an abnormal humming noise. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the transmission cooler had cracked and needed to be replaced. The vehicle was not repaired. The contact was advised by the dealer that the manufacturer was aware of the failure and had issued a Technical Service Bulletin; however, the vehicle was no longer covered for the repairs under warranty. The manufacturer was informed of the failure. The failure mileage was approximately 75,000.
Corrective Action:
The contact owns a 2020 Ford Explorer. The contact stated while driving at approximately 65 MPH, the vehicle was making an abnormal humming noise. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the transmission cooler had cracked and needed to be replaced. The vehicle was not repaired. The contact was advised by the dealer that the manufacturer was aware of the failure and had issued a Technical Service Bulletin; however, the vehicle was no longer covered for the repairs under warranty. The manufacturer was informed of the failure. The failure mileage was approximately 75,000.
Additional Notes:
The contact owns a 2020 Ford Explorer. The contact stated while driving at approximately 65 MPH, the vehicle was making an abnormal humming noise. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the transmission cooler had cracked and needed to be replaced. The vehicle was not repaired. The contact was advised by the dealer that the manufacturer was aware of the failure and had issued a Technical Service Bulletin; however, the vehicle was no longer covered for the repairs under warranty. The manufacturer was informed of the failure. The failure mileage was approximately 75,000.
Mfg Campaign: 11592843
Recall Date: Jun 6, 2024
Ford Motor Company
Defect Description:
STRUCTURE:BODY:DOOR:HANDLE:INTERIOR
Potential Consequences:
The contact owns a 2020 Ford Explorer. The contact stated that while attempting to open the front driver’s side door from the inside, the chrome plating fractured, causing the contact’s hand to get struck. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and informed the contact that there were no recalls on the vehicle for the failure. The contact was instructed to contact the local dealer for the repair and to report the failure to the NHTSA Hotline. The failure mileage was approximately 62,000.
Corrective Action:
The contact owns a 2020 Ford Explorer. The contact stated that while attempting to open the front driver’s side door from the inside, the chrome plating fractured, causing the contact’s hand to get struck. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and informed the contact that there were no recalls on the vehicle for the failure. The contact was instructed to contact the local dealer for the repair and to report the failure to the NHTSA Hotline. The failure mileage was approximately 62,000.
Additional Notes:
The contact owns a 2020 Ford Explorer. The contact stated that while attempting to open the front driver’s side door from the inside, the chrome plating fractured, causing the contact’s hand to get struck. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and informed the contact that there were no recalls on the vehicle for the failure. The contact was instructed to contact the local dealer for the repair and to report the failure to the NHTSA Hotline. The failure mileage was approximately 62,000.
Mfg Campaign: 11592472
Recall Date: Jun 4, 2024
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