Complaints & Recalls
Official Safety Recalls - Important!
75 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S72
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2025 Aviator, and Explorer vehicles. The switch for the easy-entry second-row outer seats may bind or stick, resulting in the seats unlatching, folding, or sliding unexpectedly while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S67
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles previously repaired incorrectly under recall number 23V-342. The video output may fail, preventing the rearview camera image from displaying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S27
Recall Date: Mar 14, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles previously repaired incorrectly under recall numbers 23V-199 or 22V-255. The rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S22
Recall Date: Mar 14, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer and Aviator vehicles. The seat belt buckle anchor bolts at one or more seating positions may be improperly secured. Additionally, vehicles may have an improperly secured seat belt retractor anchor bolt and/or seat belt anchor bolt at the second-row center seating position, if equipped.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S09
Recall Date: Feb 14, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24C39
Recall Date: Nov 8, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles equipped with the Police Interceptor Utility Package. In the event of an engine failure, engine oil and fuel vapor may be released into the engine compartment and accumulate near ignition sources such as hot engine or exhaust components, possibly resulting in an engine compartment fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 24S52
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Explorer vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 20C19
Recall Date: Mar 8, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles. The rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S55
Recall Date: Oct 6, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Lincoln Aviator and Ford Explorer vehicles equipped with 3.0L PHEV engines. A manufacturing defect in one or more of the high voltage battery cells may result in an internal short circuit and battery failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S53
Recall Date: Sep 8, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles equipped with a 360-degree camera. The video output may fail, preventing the rearview camera image from displaying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S23
Recall Date: May 12, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer Police Interceptor Utility vehicles equipped with a 12.1-inch Integrated Computer Screen (ICS). When the Display On/Off Button is used to turn the display to "Off" prior to placing the vehicle in reverse, the backup camera rearview image will not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23C14
Recall Date: Apr 28, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles equipped with a 2.3L RWD, 3.3L GAS, 3.3L FHEV, or 3.0L ST powertrain. The previous powertrain control module (PCM) update completed under recall 22V-255 did not include the automatic electronic parking brake feature when the vehicle is shifted to park, as intended. In addition, the rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S16
Recall Date: Mar 24, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles equipped with a 2.3L engine and 10R60 automatic transmission. An unintentional powertrain control module (PCM) reset may occur while the vehicle is in motion and result in park system damage.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S05
Recall Date: Feb 10, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles equipped with a 360-degree camera. The video output may fail, preventing the rearview camera image from displaying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S02
Recall Date: Jan 23, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer, Lincoln Corsair, and Lincoln Aviator vehicles equipped with 360-degree cameras. The video output may fail, preventing the rearview camera image from displaying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S44
Recall Date: Sep 22, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Lincoln Aviator and Ford Explorer vehicles. The rear lower control arm (RLCA) bolts that attach the rear lower control arms to the wheel knuckles may not have been heat-treated, which could cause them to break.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S11
Recall Date: Mar 10, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer and Lincoln Aviator vehicles. The right hand motor mount fasteners may have been incorrectly tightened, and may loosen over time.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S72
Recall Date: Dec 17, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Explorer vehicles equipped with 2.3L engines and 19 gallon fuel tanks. The fuel tank inlet check valve may not be fully welded to the fuel tank shell.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S68
Recall Date: Nov 24, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Explorer and Lincoln Aviator vehicles equipped with a 2.0L or 3.3L engine and a 10 Speed Automatic Transmission with the All Wheel Drive package. The drive shaft may fracture along the weld seam.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S65
Recall Date: Nov 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20C19
Recall Date: Sep 23, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Explorer vehicles. The affected vehicles are equipped with second row center seat belt buckles that may not be properly secured to the seat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S50
Recall Date: Sep 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Explorer and 2020 Lincoln Aviator vehicles. The side air bag and/or seat back module attachments may not have been properly tightened in the front seat backs.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S48
Recall Date: Aug 21, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Explorer and Lincoln Aviator vehicles. Over time, the protective sleeve on the vapor fuel line may chafe through the plastic liquid fuel line and cause a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S49
Recall Date: Dec 4, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Ford Explorer vehicles equipped with 2.3L or 3.3L engines. The wiring harness may not have been properly secured and may contact the air conditioner compressor (A/C) pulley, potentially damaging the harness or the A/C belt.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S32
Recall Date: Sep 30, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19C07
Recall Date: Aug 28, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Explorer and Lincoln Aviator vehicles. The Manual Park Release (MPR) cover may not be installed. In addition, the vehicles may be in Factory Mode, which disables warning alerts and does not display the transmission gear selected. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 114, "Theft Prevention" and 102, "Trans Shift Lever Seq/Starter Interlock/Trans Braking Effect."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19C06
Recall Date: Aug 5, 2019
Consumer Complaints
1.3K ComplaintsFord Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
On [XXX] I was driving my 2020 explorer east bound on [XXX] just past the [XXX] intersection in Aurora, CO when all kind of warning lights lit up on the dashboard. (Parking brake engaged, pre collision prevention system failure, ABS light, check break system and other warning lights as well) the vehicle had a hard time stopping when I applied brakes almost caused a collision. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX] I was driving my 2020 explorer east bound on [XXX] just past the [XXX] intersection in Aurora, CO when all kind of warning lights lit up on the dashboard. (Parking brake engaged, pre collision prevention system failure, ABS light, check break system and other warning lights as well) the vehicle had a hard time stopping when I applied brakes almost caused a collision. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX] I was driving my 2020 explorer east bound on [XXX] just past the [XXX] intersection in Aurora, CO when all kind of warning lights lit up on the dashboard. (Parking brake engaged, pre collision prevention system failure, ABS light, check break system and other warning lights as well) the vehicle had a hard time stopping when I applied brakes almost caused a collision. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11580357
Recall Date: Apr 1, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Ford Explorer. The contact stated while driving 20–30 MPH and downshifting, the contact detected an abnormal clunking sound coming from the vehicle. The driver pulled to the side of the road. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 69,160.
Corrective Action:
The contact owns a 2020 Ford Explorer. The contact stated while driving 20–30 MPH and downshifting, the contact detected an abnormal clunking sound coming from the vehicle. The driver pulled to the side of the road. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 69,160.
Additional Notes:
The contact owns a 2020 Ford Explorer. The contact stated while driving 20–30 MPH and downshifting, the contact detected an abnormal clunking sound coming from the vehicle. The driver pulled to the side of the road. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 69,160.
Mfg Campaign: 11580491
Recall Date: Apr 1, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving, the car shifts gears and does not allow me to drive at the speed I’m at and engine strata to rev. I have to pull over, put the car in park for it to go back. I have had this issue “fixed” twice at the ford dealer. I just recently took it in and they charged me $175 to reprogram the vehicle for this issue, and it happened again 2 days later. My concern is that occurs when I’m driving, and causes me to stop, and if I am not in a place where I can stop it could be dangerous.
Corrective Action:
While driving, the car shifts gears and does not allow me to drive at the speed I’m at and engine strata to rev. I have to pull over, put the car in park for it to go back. I have had this issue “fixed” twice at the ford dealer. I just recently took it in and they charged me $175 to reprogram the vehicle for this issue, and it happened again 2 days later. My concern is that occurs when I’m driving, and causes me to stop, and if I am not in a place where I can stop it could be dangerous.
Additional Notes:
While driving, the car shifts gears and does not allow me to drive at the speed I’m at and engine strata to rev. I have to pull over, put the car in park for it to go back. I have had this issue “fixed” twice at the ford dealer. I just recently took it in and they charged me $175 to reprogram the vehicle for this issue, and it happened again 2 days later. My concern is that occurs when I’m driving, and causes me to stop, and if I am not in a place where I can stop it could be dangerous.
Mfg Campaign: 11579986
Recall Date: Mar 28, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Took vehicle to Ford dealer to investigate whining noise at acceleration from a cold start. No warning lights. Dealer verified whine noise. Also found leak in transmission cooler. Removed and replaced transmission cooler. Not covered by a recall, although there is a recall for some vnn vehicles of same year and model for this defect.
Corrective Action:
Took vehicle to Ford dealer to investigate whining noise at acceleration from a cold start. No warning lights. Dealer verified whine noise. Also found leak in transmission cooler. Removed and replaced transmission cooler. Not covered by a recall, although there is a recall for some vnn vehicles of same year and model for this defect.
Additional Notes:
Took vehicle to Ford dealer to investigate whining noise at acceleration from a cold start. No warning lights. Dealer verified whine noise. Also found leak in transmission cooler. Removed and replaced transmission cooler. Not covered by a recall, although there is a recall for some vnn vehicles of same year and model for this defect.
Mfg Campaign: 11579584
Recall Date: Mar 26, 2024
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
Took vehicle to Ford dealer to investigate whining noise at acceleration from a cold start. No warning lights. Dealer verified whine noise. Also found leak in transmission cooler. Removed and replaced transmission cooler. Not covered by a recall, although there is a recall for some vnn vehicles of same year and model for this defect.
Corrective Action:
Took vehicle to Ford dealer to investigate whining noise at acceleration from a cold start. No warning lights. Dealer verified whine noise. Also found leak in transmission cooler. Removed and replaced transmission cooler. Not covered by a recall, although there is a recall for some vnn vehicles of same year and model for this defect.
Additional Notes:
Took vehicle to Ford dealer to investigate whining noise at acceleration from a cold start. No warning lights. Dealer verified whine noise. Also found leak in transmission cooler. Removed and replaced transmission cooler. Not covered by a recall, although there is a recall for some vnn vehicles of same year and model for this defect.
Mfg Campaign: 11579584
Recall Date: Mar 26, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Ford Explorer. The contact stated while driving and shifting to another gear it was difficult to shift and jolted the vehicle. There was an abnormal clunking noise detected. The maintenance light was illuminated. The vehicle was taken to an independent mechanic who stated that a transmission replacement was needed. The vehicle was taken to the local dealer where it was diagnosed that the transmission needed to be replaced but was not repaired. The manufacturer was contacted and referred to the NHTSA Hotline. The failure mileage was approximately 44,000.
Corrective Action:
The contact owns a 2020 Ford Explorer. The contact stated while driving and shifting to another gear it was difficult to shift and jolted the vehicle. There was an abnormal clunking noise detected. The maintenance light was illuminated. The vehicle was taken to an independent mechanic who stated that a transmission replacement was needed. The vehicle was taken to the local dealer where it was diagnosed that the transmission needed to be replaced but was not repaired. The manufacturer was contacted and referred to the NHTSA Hotline. The failure mileage was approximately 44,000.
Additional Notes:
The contact owns a 2020 Ford Explorer. The contact stated while driving and shifting to another gear it was difficult to shift and jolted the vehicle. There was an abnormal clunking noise detected. The maintenance light was illuminated. The vehicle was taken to an independent mechanic who stated that a transmission replacement was needed. The vehicle was taken to the local dealer where it was diagnosed that the transmission needed to be replaced but was not repaired. The manufacturer was contacted and referred to the NHTSA Hotline. The failure mileage was approximately 44,000.
Mfg Campaign: 11579331
Recall Date: Mar 25, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
Potential Consequences:
The contact owns a 2020 Ford Explorer. The contact stated that while operating the vehicle, the odor of exhaust fumes was present inside the cabin of the vehicle. The vehicle was taken to the local dealer who diagnosed that the exhaust flex pipe had cracked and needed to be replaced. The vehicle was not yet repaired. Also, while driving at various speeds the vehicle inadvertently shut off. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 24,000.
Corrective Action:
The contact owns a 2020 Ford Explorer. The contact stated that while operating the vehicle, the odor of exhaust fumes was present inside the cabin of the vehicle. The vehicle was taken to the local dealer who diagnosed that the exhaust flex pipe had cracked and needed to be replaced. The vehicle was not yet repaired. Also, while driving at various speeds the vehicle inadvertently shut off. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 24,000.
Additional Notes:
The contact owns a 2020 Ford Explorer. The contact stated that while operating the vehicle, the odor of exhaust fumes was present inside the cabin of the vehicle. The vehicle was taken to the local dealer who diagnosed that the exhaust flex pipe had cracked and needed to be replaced. The vehicle was not yet repaired. Also, while driving at various speeds the vehicle inadvertently shut off. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 24,000.
Mfg Campaign: 11578838
Recall Date: Mar 22, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2020 Ford Explorer. The contact stated that while driving at approximately 55 MPH, the messages “Four Wheel Drive Fault Service Required”, “Hill Start Assist Not Available”, “Pre-Collision Assist Not Available”, “Service Advanced Track”, and “See Manual” were displayed. The contact stated that the vehicle almost stalled when the messages were displayed. The vehicle was taken to the dealer where it was diagnosed with an unknown failure. The vehicle was repaired by the dealer. The contact stated that the warning messages recurred. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 30,000.
Corrective Action:
The contact owns a 2020 Ford Explorer. The contact stated that while driving at approximately 55 MPH, the messages “Four Wheel Drive Fault Service Required”, “Hill Start Assist Not Available”, “Pre-Collision Assist Not Available”, “Service Advanced Track”, and “See Manual” were displayed. The contact stated that the vehicle almost stalled when the messages were displayed. The vehicle was taken to the dealer where it was diagnosed with an unknown failure. The vehicle was repaired by the dealer. The contact stated that the warning messages recurred. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 30,000.
Additional Notes:
The contact owns a 2020 Ford Explorer. The contact stated that while driving at approximately 55 MPH, the messages “Four Wheel Drive Fault Service Required”, “Hill Start Assist Not Available”, “Pre-Collision Assist Not Available”, “Service Advanced Track”, and “See Manual” were displayed. The contact stated that the vehicle almost stalled when the messages were displayed. The vehicle was taken to the dealer where it was diagnosed with an unknown failure. The vehicle was repaired by the dealer. The contact stated that the warning messages recurred. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 30,000.
Mfg Campaign: 11578928
Recall Date: Mar 22, 2024
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
The contact owns a 2020 Ford Explorer. The contact stated that while driving at 10 MPH, the vehicle lost power and would not shift out of gear. The contact stated that he observed a whining noise emanating from the engine compartment. There were no warning lights illuminated. The vehicle was taken to the residence. The vehicle was taken to a dealer where it has not yet been diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 63,000.
Corrective Action:
The contact owns a 2020 Ford Explorer. The contact stated that while driving at 10 MPH, the vehicle lost power and would not shift out of gear. The contact stated that he observed a whining noise emanating from the engine compartment. There were no warning lights illuminated. The vehicle was taken to the residence. The vehicle was taken to a dealer where it has not yet been diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 63,000.
Additional Notes:
The contact owns a 2020 Ford Explorer. The contact stated that while driving at 10 MPH, the vehicle lost power and would not shift out of gear. The contact stated that he observed a whining noise emanating from the engine compartment. There were no warning lights illuminated. The vehicle was taken to the residence. The vehicle was taken to a dealer where it has not yet been diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 63,000.
Mfg Campaign: 11578738
Recall Date: Mar 21, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The Police Department where I work is experiencing a high quantity of AWD Module error messages on our 2020 Ford Explorer Interceptors. We have 14 of these vehicles and so far 5 of them have had the same issue. The latest vehicle with the error is the VIN number above. An internet search on the issue states that the AWD system is not functioning properly and recommends service ASAP. Even though we have extended warranties up to 60K miles, the issue is not being covered. We are told that the AWD module is not part of the drive train and therefore will not be covered. In all instances the module has been replaced and re-programmed. The best deal repair cost we have found at our local Ford dealerships is $698.00. Has this issue been submitted or at least investigated for a recall? The date of the LATEST incident is shown below.
Corrective Action:
The Police Department where I work is experiencing a high quantity of AWD Module error messages on our 2020 Ford Explorer Interceptors. We have 14 of these vehicles and so far 5 of them have had the same issue. The latest vehicle with the error is the VIN number above. An internet search on the issue states that the AWD system is not functioning properly and recommends service ASAP. Even though we have extended warranties up to 60K miles, the issue is not being covered. We are told that the AWD module is not part of the drive train and therefore will not be covered. In all instances the module has been replaced and re-programmed. The best deal repair cost we have found at our local Ford dealerships is $698.00. Has this issue been submitted or at least investigated for a recall? The date of the LATEST incident is shown below.
Additional Notes:
The Police Department where I work is experiencing a high quantity of AWD Module error messages on our 2020 Ford Explorer Interceptors. We have 14 of these vehicles and so far 5 of them have had the same issue. The latest vehicle with the error is the VIN number above. An internet search on the issue states that the AWD system is not functioning properly and recommends service ASAP. Even though we have extended warranties up to 60K miles, the issue is not being covered. We are told that the AWD module is not part of the drive train and therefore will not be covered. In all instances the module has been replaced and re-programmed. The best deal repair cost we have found at our local Ford dealerships is $698.00. Has this issue been submitted or at least investigated for a recall? The date of the LATEST incident is shown below.
Mfg Campaign: 11577962
Recall Date: Mar 18, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I bought my 2020 Ford Explorer Platinum new in November of 2020--right during the COVID pandemic when businesses weren't opened, so there was no place to go for the largest time. I had already retired from my job of [XXX] years. I have another vehicle, Jeep Wrangler, which I try to drive, too. My Explorer only has 7,818 miles on it and my 2018 Jeep Wrangler has 10,681 miles--the point I'm trying to make is I don't go anyplace that much! I have noticed for quite sometime, my Explorer has a burning smell and the hood and front side would be so hot--it was too hot to touch! I only drive about 9 miles to the local grocery store or Walmart and by the time I get home and pull it in the garage. it's hot and smells light something burning/scorched. I'm afraid it's going to catch on fire and cause my house to burn. About two years ago, I took it over to my dealer which was at that time Bob Bowen Ford in Brazil, IN. The service manager is a dud and doesn't seem to care about troubleshooting problems. They did take the vehicle in their shop and supposedly looked at it but told me it was probably some oil that had spilled over, causing that hot smell. No, that is not the reason. The other day I had the hood up, when the heat or air conditioning is on, it starts throwing out really hot, very hot air. I also want to say the hood does not have a safety latch on it which could be another concern! I also noticed that at the top inside the vehicle, it says the passenger air bag is off. I've tried to figure out how to turn it on, but I can't find any instructions on doing that. Then, of course, like you already know, the recall on the rear camera has not been fixed. I received my letter from Ford dated November 2023, that the parts were available to repair my vehicle. I called my Ford dealer on [XXX] about getting that recall fixed and they said they couldn't get the parts. I'm going to take my Explorer over this week and let them know there is a problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO
Corrective Action:
I bought my 2020 Ford Explorer Platinum new in November of 2020--right during the COVID pandemic when businesses weren't opened, so there was no place to go for the largest time. I had already retired from my job of [XXX] years. I have another vehicle, Jeep Wrangler, which I try to drive, too. My Explorer only has 7,818 miles on it and my 2018 Jeep Wrangler has 10,681 miles--the point I'm trying to make is I don't go anyplace that much! I have noticed for quite sometime, my Explorer has a burning smell and the hood and front side would be so hot--it was too hot to touch! I only drive about 9 miles to the local grocery store or Walmart and by the time I get home and pull it in the garage. it's hot and smells light something burning/scorched. I'm afraid it's going to catch on fire and cause my house to burn. About two years ago, I took it over to my dealer which was at that time Bob Bowen Ford in Brazil, IN. The service manager is a dud and doesn't seem to care about troubleshooting problems. They did take the vehicle in their shop and supposedly looked at it but told me it was probably some oil that had spilled over, causing that hot smell. No, that is not the reason. The other day I had the hood up, when the heat or air conditioning is on, it starts throwing out really hot, very hot air. I also want to say the hood does not have a safety latch on it which could be another concern! I also noticed that at the top inside the vehicle, it says the passenger air bag is off. I've tried to figure out how to turn it on, but I can't find any instructions on doing that. Then, of course, like you already know, the recall on the rear camera has not been fixed. I received my letter from Ford dated November 2023, that the parts were available to repair my vehicle. I called my Ford dealer on [XXX] about getting that recall fixed and they said they couldn't get the parts. I'm going to take my Explorer over this week and let them know there is a problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO
Additional Notes:
I bought my 2020 Ford Explorer Platinum new in November of 2020--right during the COVID pandemic when businesses weren't opened, so there was no place to go for the largest time. I had already retired from my job of [XXX] years. I have another vehicle, Jeep Wrangler, which I try to drive, too. My Explorer only has 7,818 miles on it and my 2018 Jeep Wrangler has 10,681 miles--the point I'm trying to make is I don't go anyplace that much! I have noticed for quite sometime, my Explorer has a burning smell and the hood and front side would be so hot--it was too hot to touch! I only drive about 9 miles to the local grocery store or Walmart and by the time I get home and pull it in the garage. it's hot and smells light something burning/scorched. I'm afraid it's going to catch on fire and cause my house to burn. About two years ago, I took it over to my dealer which was at that time Bob Bowen Ford in Brazil, IN. The service manager is a dud and doesn't seem to care about troubleshooting problems. They did take the vehicle in their shop and supposedly looked at it but told me it was probably some oil that had spilled over, causing that hot smell. No, that is not the reason. The other day I had the hood up, when the heat or air conditioning is on, it starts throwing out really hot, very hot air. I also want to say the hood does not have a safety latch on it which could be another concern! I also noticed that at the top inside the vehicle, it says the passenger air bag is off. I've tried to figure out how to turn it on, but I can't find any instructions on doing that. Then, of course, like you already know, the recall on the rear camera has not been fixed. I received my letter from Ford dated November 2023, that the parts were available to repair my vehicle. I called my Ford dealer on [XXX] about getting that recall fixed and they said they couldn't get the parts. I'm going to take my Explorer over this week and let them know there is a problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO
Mfg Campaign: 11577897
Recall Date: Mar 17, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I bought my 2020 Ford Explorer Platinum new in November of 2020--right during the COVID pandemic when businesses weren't opened, so there was no place to go for the largest time. I had already retired from my job of [XXX] years. I have another vehicle, Jeep Wrangler, which I try to drive, too. My Explorer only has 7,818 miles on it and my 2018 Jeep Wrangler has 10,681 miles--the point I'm trying to make is I don't go anyplace that much! I have noticed for quite sometime, my Explorer has a burning smell and the hood and front side would be so hot--it was too hot to touch! I only drive about 9 miles to the local grocery store or Walmart and by the time I get home and pull it in the garage. it's hot and smells light something burning/scorched. I'm afraid it's going to catch on fire and cause my house to burn. About two years ago, I took it over to my dealer which was at that time Bob Bowen Ford in Brazil, IN. The service manager is a dud and doesn't seem to care about troubleshooting problems. They did take the vehicle in their shop and supposedly looked at it but told me it was probably some oil that had spilled over, causing that hot smell. No, that is not the reason. The other day I had the hood up, when the heat or air conditioning is on, it starts throwing out really hot, very hot air. I also want to say the hood does not have a safety latch on it which could be another concern! I also noticed that at the top inside the vehicle, it says the passenger air bag is off. I've tried to figure out how to turn it on, but I can't find any instructions on doing that. Then, of course, like you already know, the recall on the rear camera has not been fixed. I received my letter from Ford dated November 2023, that the parts were available to repair my vehicle. I called my Ford dealer on [XXX] about getting that recall fixed and they said they couldn't get the parts. I'm going to take my Explorer over this week and let them know there is a problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO
Corrective Action:
I bought my 2020 Ford Explorer Platinum new in November of 2020--right during the COVID pandemic when businesses weren't opened, so there was no place to go for the largest time. I had already retired from my job of [XXX] years. I have another vehicle, Jeep Wrangler, which I try to drive, too. My Explorer only has 7,818 miles on it and my 2018 Jeep Wrangler has 10,681 miles--the point I'm trying to make is I don't go anyplace that much! I have noticed for quite sometime, my Explorer has a burning smell and the hood and front side would be so hot--it was too hot to touch! I only drive about 9 miles to the local grocery store or Walmart and by the time I get home and pull it in the garage. it's hot and smells light something burning/scorched. I'm afraid it's going to catch on fire and cause my house to burn. About two years ago, I took it over to my dealer which was at that time Bob Bowen Ford in Brazil, IN. The service manager is a dud and doesn't seem to care about troubleshooting problems. They did take the vehicle in their shop and supposedly looked at it but told me it was probably some oil that had spilled over, causing that hot smell. No, that is not the reason. The other day I had the hood up, when the heat or air conditioning is on, it starts throwing out really hot, very hot air. I also want to say the hood does not have a safety latch on it which could be another concern! I also noticed that at the top inside the vehicle, it says the passenger air bag is off. I've tried to figure out how to turn it on, but I can't find any instructions on doing that. Then, of course, like you already know, the recall on the rear camera has not been fixed. I received my letter from Ford dated November 2023, that the parts were available to repair my vehicle. I called my Ford dealer on [XXX] about getting that recall fixed and they said they couldn't get the parts. I'm going to take my Explorer over this week and let them know there is a problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO
Additional Notes:
I bought my 2020 Ford Explorer Platinum new in November of 2020--right during the COVID pandemic when businesses weren't opened, so there was no place to go for the largest time. I had already retired from my job of [XXX] years. I have another vehicle, Jeep Wrangler, which I try to drive, too. My Explorer only has 7,818 miles on it and my 2018 Jeep Wrangler has 10,681 miles--the point I'm trying to make is I don't go anyplace that much! I have noticed for quite sometime, my Explorer has a burning smell and the hood and front side would be so hot--it was too hot to touch! I only drive about 9 miles to the local grocery store or Walmart and by the time I get home and pull it in the garage. it's hot and smells light something burning/scorched. I'm afraid it's going to catch on fire and cause my house to burn. About two years ago, I took it over to my dealer which was at that time Bob Bowen Ford in Brazil, IN. The service manager is a dud and doesn't seem to care about troubleshooting problems. They did take the vehicle in their shop and supposedly looked at it but told me it was probably some oil that had spilled over, causing that hot smell. No, that is not the reason. The other day I had the hood up, when the heat or air conditioning is on, it starts throwing out really hot, very hot air. I also want to say the hood does not have a safety latch on it which could be another concern! I also noticed that at the top inside the vehicle, it says the passenger air bag is off. I've tried to figure out how to turn it on, but I can't find any instructions on doing that. Then, of course, like you already know, the recall on the rear camera has not been fixed. I received my letter from Ford dated November 2023, that the parts were available to repair my vehicle. I called my Ford dealer on [XXX] about getting that recall fixed and they said they couldn't get the parts. I'm going to take my Explorer over this week and let them know there is a problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO
Mfg Campaign: 11577897
Recall Date: Mar 17, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
[XXX] [XXX] Description On your vehicle, a rear axle bolt may fracture. Safety Risk If your vehicle was previously repaired for this issue under recall [XXX] to apply the electronic parking brake when the vehicle is shifted to park, a further repair is needed to prevent rear axle bolt fracture. A fractured rear axle bolt will allow the rear axle housing to move out of position, resulting in severe noise and vibration. If the rear axle bolt breaks, the driveshaft or half-shafts may become disconnected, resulting in loss of transmission torque to the rear wheels. Transmission torque is necessary to hold the vehicle in park and is also needed for the vehicle to move forward or backward. Loss of the vehicles forward power increases the risk of crash and injury. The loss of the primary park torque will allow the vehicle to roll in park if the parking brake is not applied, increasing the risk of crash and injury. Remedy Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer for the repair of the rear axle bolts free of charge parts and labor. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
[XXX] [XXX] Description On your vehicle, a rear axle bolt may fracture. Safety Risk If your vehicle was previously repaired for this issue under recall [XXX] to apply the electronic parking brake when the vehicle is shifted to park, a further repair is needed to prevent rear axle bolt fracture. A fractured rear axle bolt will allow the rear axle housing to move out of position, resulting in severe noise and vibration. If the rear axle bolt breaks, the driveshaft or half-shafts may become disconnected, resulting in loss of transmission torque to the rear wheels. Transmission torque is necessary to hold the vehicle in park and is also needed for the vehicle to move forward or backward. Loss of the vehicles forward power increases the risk of crash and injury. The loss of the primary park torque will allow the vehicle to roll in park if the parking brake is not applied, increasing the risk of crash and injury. Remedy Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer for the repair of the rear axle bolts free of charge parts and labor. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
[XXX] [XXX] Description On your vehicle, a rear axle bolt may fracture. Safety Risk If your vehicle was previously repaired for this issue under recall [XXX] to apply the electronic parking brake when the vehicle is shifted to park, a further repair is needed to prevent rear axle bolt fracture. A fractured rear axle bolt will allow the rear axle housing to move out of position, resulting in severe noise and vibration. If the rear axle bolt breaks, the driveshaft or half-shafts may become disconnected, resulting in loss of transmission torque to the rear wheels. Transmission torque is necessary to hold the vehicle in park and is also needed for the vehicle to move forward or backward. Loss of the vehicles forward power increases the risk of crash and injury. The loss of the primary park torque will allow the vehicle to roll in park if the parking brake is not applied, increasing the risk of crash and injury. Remedy Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer for the repair of the rear axle bolts free of charge parts and labor. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11577513
Recall Date: Mar 15, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The backup camera sometimes does not come on. The Bluetooth connection does not work. The dash screen which displays the camera view, radio, clock, etc will sometimes remain black while the car is on. Other times, the screen will not turn off when the car is off, even after opening the driver's door, causing the battery to drain faster.
Corrective Action:
The backup camera sometimes does not come on. The Bluetooth connection does not work. The dash screen which displays the camera view, radio, clock, etc will sometimes remain black while the car is on. Other times, the screen will not turn off when the car is off, even after opening the driver's door, causing the battery to drain faster.
Additional Notes:
The backup camera sometimes does not come on. The Bluetooth connection does not work. The dash screen which displays the camera view, radio, clock, etc will sometimes remain black while the car is on. Other times, the screen will not turn off when the car is off, even after opening the driver's door, causing the battery to drain faster.
Mfg Campaign: 11576656
Recall Date: Mar 11, 2024
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The backup camera sometimes does not come on. The Bluetooth connection does not work. The dash screen which displays the camera view, radio, clock, etc will sometimes remain black while the car is on. Other times, the screen will not turn off when the car is off, even after opening the driver's door, causing the battery to drain faster.
Corrective Action:
The backup camera sometimes does not come on. The Bluetooth connection does not work. The dash screen which displays the camera view, radio, clock, etc will sometimes remain black while the car is on. Other times, the screen will not turn off when the car is off, even after opening the driver's door, causing the battery to drain faster.
Additional Notes:
The backup camera sometimes does not come on. The Bluetooth connection does not work. The dash screen which displays the camera view, radio, clock, etc will sometimes remain black while the car is on. Other times, the screen will not turn off when the car is off, even after opening the driver's door, causing the battery to drain faster.
Mfg Campaign: 11576656
Recall Date: Mar 11, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle has 91000ish miles and I have been told by the Mall of Georgia Ford dealership my vehicle has failure in the transmission. This is a 2020 its is a 4 year old car there is no way the transmission should be going out in only last 4 years. This is our family car most of the miles are from the Hwy. I live in Atlanta Ga. This issue could have left us stranded in the middle of a 6 lane highway. Possibility resulting in a major multiple car pile up. Based on my research this is a known problem with late model Ford Explorers it is unknown if this has been inspected by. The manufacturer, police, or insurance. There was not warnings or lights that notified me of a problem. Thank you for your consideration on making Ford recall theses vehicles.
Corrective Action:
Vehicle has 91000ish miles and I have been told by the Mall of Georgia Ford dealership my vehicle has failure in the transmission. This is a 2020 its is a 4 year old car there is no way the transmission should be going out in only last 4 years. This is our family car most of the miles are from the Hwy. I live in Atlanta Ga. This issue could have left us stranded in the middle of a 6 lane highway. Possibility resulting in a major multiple car pile up. Based on my research this is a known problem with late model Ford Explorers it is unknown if this has been inspected by. The manufacturer, police, or insurance. There was not warnings or lights that notified me of a problem. Thank you for your consideration on making Ford recall theses vehicles.
Additional Notes:
Vehicle has 91000ish miles and I have been told by the Mall of Georgia Ford dealership my vehicle has failure in the transmission. This is a 2020 its is a 4 year old car there is no way the transmission should be going out in only last 4 years. This is our family car most of the miles are from the Hwy. I live in Atlanta Ga. This issue could have left us stranded in the middle of a 6 lane highway. Possibility resulting in a major multiple car pile up. Based on my research this is a known problem with late model Ford Explorers it is unknown if this has been inspected by. The manufacturer, police, or insurance. There was not warnings or lights that notified me of a problem. Thank you for your consideration on making Ford recall theses vehicles.
Mfg Campaign: 11576346
Recall Date: Mar 9, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I purchased a used 2020 Ford Explorer ST. The vehicle is having significant transmission issues and I’ve owned the vehicle for five months. This is absolutely a safety issue as at times, the vehicle stalls while merging into traffic, which could cause an accident. The vehicle also sometimes downshifts randomly while traveling at highway speed, which could also cause a serious accident. I have contacted Ford and they are refusing to fix the issue and said I am responsible for all costs associated to the problem. The transmission in this particular model (10 Speed) has numerous issues and is the subject of several safety bulletins. Ford is well aware of the problem, but has not provided a remedy for this issue and has not issued a recall. Brand new, this vehicle costs approximately $64,000 and has significant safety issues approximately four years after it was built. I used this vehicle to transport my family, including my infant daughter. I believe Ford is putting my family and other families at risk by refusing to provide assistance. It should be noted, the powertrain warranty for this vehicle is 60,000 miles or five years (whichever is first). My problems began at 62,000 miles and they said there is nothing they can do. I am a police officer and my wife is a nurse. It is embarrassing and shameful that Ford would allow this vehicle to continue with these problems and not provide a remedy, even outside of warranty.
Corrective Action:
I purchased a used 2020 Ford Explorer ST. The vehicle is having significant transmission issues and I’ve owned the vehicle for five months. This is absolutely a safety issue as at times, the vehicle stalls while merging into traffic, which could cause an accident. The vehicle also sometimes downshifts randomly while traveling at highway speed, which could also cause a serious accident. I have contacted Ford and they are refusing to fix the issue and said I am responsible for all costs associated to the problem. The transmission in this particular model (10 Speed) has numerous issues and is the subject of several safety bulletins. Ford is well aware of the problem, but has not provided a remedy for this issue and has not issued a recall. Brand new, this vehicle costs approximately $64,000 and has significant safety issues approximately four years after it was built. I used this vehicle to transport my family, including my infant daughter. I believe Ford is putting my family and other families at risk by refusing to provide assistance. It should be noted, the powertrain warranty for this vehicle is 60,000 miles or five years (whichever is first). My problems began at 62,000 miles and they said there is nothing they can do. I am a police officer and my wife is a nurse. It is embarrassing and shameful that Ford would allow this vehicle to continue with these problems and not provide a remedy, even outside of warranty.
Additional Notes:
I purchased a used 2020 Ford Explorer ST. The vehicle is having significant transmission issues and I’ve owned the vehicle for five months. This is absolutely a safety issue as at times, the vehicle stalls while merging into traffic, which could cause an accident. The vehicle also sometimes downshifts randomly while traveling at highway speed, which could also cause a serious accident. I have contacted Ford and they are refusing to fix the issue and said I am responsible for all costs associated to the problem. The transmission in this particular model (10 Speed) has numerous issues and is the subject of several safety bulletins. Ford is well aware of the problem, but has not provided a remedy for this issue and has not issued a recall. Brand new, this vehicle costs approximately $64,000 and has significant safety issues approximately four years after it was built. I used this vehicle to transport my family, including my infant daughter. I believe Ford is putting my family and other families at risk by refusing to provide assistance. It should be noted, the powertrain warranty for this vehicle is 60,000 miles or five years (whichever is first). My problems began at 62,000 miles and they said there is nothing they can do. I am a police officer and my wife is a nurse. It is embarrassing and shameful that Ford would allow this vehicle to continue with these problems and not provide a remedy, even outside of warranty.
Mfg Campaign: 11576409
Recall Date: Mar 9, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My backup camera hasn’t been reliable for over 2 years. Also my audio and GPS do not work. If I put my phone in the car I cannot even answer it due to no audio. I believe it needs a download update. I have tried and tried but have not succeeded. In getting an oil change the mechanic told me it can only be done on a ford computer. This is wrong! I only have 36000 miles on it
Corrective Action:
My backup camera hasn’t been reliable for over 2 years. Also my audio and GPS do not work. If I put my phone in the car I cannot even answer it due to no audio. I believe it needs a download update. I have tried and tried but have not succeeded. In getting an oil change the mechanic told me it can only be done on a ford computer. This is wrong! I only have 36000 miles on it
Additional Notes:
My backup camera hasn’t been reliable for over 2 years. Also my audio and GPS do not work. If I put my phone in the car I cannot even answer it due to no audio. I believe it needs a download update. I have tried and tried but have not succeeded. In getting an oil change the mechanic told me it can only be done on a ford computer. This is wrong! I only have 36000 miles on it
Mfg Campaign: 11576126
Recall Date: Mar 7, 2024
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
My backup camera hasn’t been reliable for over 2 years. Also my audio and GPS do not work. If I put my phone in the car I cannot even answer it due to no audio. I believe it needs a download update. I have tried and tried but have not succeeded. In getting an oil change the mechanic told me it can only be done on a ford computer. This is wrong! I only have 36000 miles on it
Corrective Action:
My backup camera hasn’t been reliable for over 2 years. Also my audio and GPS do not work. If I put my phone in the car I cannot even answer it due to no audio. I believe it needs a download update. I have tried and tried but have not succeeded. In getting an oil change the mechanic told me it can only be done on a ford computer. This is wrong! I only have 36000 miles on it
Additional Notes:
My backup camera hasn’t been reliable for over 2 years. Also my audio and GPS do not work. If I put my phone in the car I cannot even answer it due to no audio. I believe it needs a download update. I have tried and tried but have not succeeded. In getting an oil change the mechanic told me it can only be done on a ford computer. This is wrong! I only have 36000 miles on it
Mfg Campaign: 11576126
Recall Date: Mar 7, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
[XXX] My Ford Explorer had engine failure on the highway, just as I had entered it. The dashboard read powertrain malfunction, engine overheat, and service engine. My vehicle went from 60 mph to almost a complete stop on the highway. I had almost a dozen cars nearly rear end me as this happened. Getting off the road was just as dangerous as it only went 10mph max on the busy highway I was nearly hit several times. The vehicle was taken to an automotive shop for diagnosis. There was oil in the coolant tank and cracked head gasket, needing a new engine. The automotive shop called the ford dealer to confirm it was under warranty and was towed to the dealer at my expense [XXX]. Was told February 9th that parts were ordered for repairs. I asked the service rep Mike for a list of parts being replaced and the cause of the engine failure, he would not give me an answer and said he'd call me back. [XXX] I then asked Crystal R at Ford customer service the same questions, she said she would get back to me [XXX]. As of [XXX] Ford customer service representatives, and employees at Red McCombs Ford have gone no contact with me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
[XXX] My Ford Explorer had engine failure on the highway, just as I had entered it. The dashboard read powertrain malfunction, engine overheat, and service engine. My vehicle went from 60 mph to almost a complete stop on the highway. I had almost a dozen cars nearly rear end me as this happened. Getting off the road was just as dangerous as it only went 10mph max on the busy highway I was nearly hit several times. The vehicle was taken to an automotive shop for diagnosis. There was oil in the coolant tank and cracked head gasket, needing a new engine. The automotive shop called the ford dealer to confirm it was under warranty and was towed to the dealer at my expense [XXX]. Was told February 9th that parts were ordered for repairs. I asked the service rep Mike for a list of parts being replaced and the cause of the engine failure, he would not give me an answer and said he'd call me back. [XXX] I then asked Crystal R at Ford customer service the same questions, she said she would get back to me [XXX]. As of [XXX] Ford customer service representatives, and employees at Red McCombs Ford have gone no contact with me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
[XXX] My Ford Explorer had engine failure on the highway, just as I had entered it. The dashboard read powertrain malfunction, engine overheat, and service engine. My vehicle went from 60 mph to almost a complete stop on the highway. I had almost a dozen cars nearly rear end me as this happened. Getting off the road was just as dangerous as it only went 10mph max on the busy highway I was nearly hit several times. The vehicle was taken to an automotive shop for diagnosis. There was oil in the coolant tank and cracked head gasket, needing a new engine. The automotive shop called the ford dealer to confirm it was under warranty and was towed to the dealer at my expense [XXX]. Was told February 9th that parts were ordered for repairs. I asked the service rep Mike for a list of parts being replaced and the cause of the engine failure, he would not give me an answer and said he'd call me back. [XXX] I then asked Crystal R at Ford customer service the same questions, she said she would get back to me [XXX]. As of [XXX] Ford customer service representatives, and employees at Red McCombs Ford have gone no contact with me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11575770
Recall Date: Mar 6, 2024
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