Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19C07
Recall Date: Aug 28, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Explorer vehicles equipped with 2.3L or 3.5L GTDI engine. Due to an assembly error, the fuel pressure sensor may leak fuel.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov
Mfg Campaign: 18S35
Recall Date: Nov 14, 2018
Consumer Complaints
693 ComplaintsFord Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Driving on the highway and drivers side windshield trim blew off at highway speeds almost hitting vehicles behind me. I'm not sure if it hit anyone. I pulled over as soon as I could and no one else pulled over. It could have caused serious accidents.
Corrective Action:
Driving on the highway and drivers side windshield trim blew off at highway speeds almost hitting vehicles behind me. I'm not sure if it hit anyone. I pulled over as soon as I could and no one else pulled over. It could have caused serious accidents.
Additional Notes:
Driving on the highway and drivers side windshield trim blew off at highway speeds almost hitting vehicles behind me. I'm not sure if it hit anyone. I pulled over as soon as I could and no one else pulled over. It could have caused serious accidents.
Mfg Campaign: 11512977
Recall Date: Mar 21, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The windshield trim will not stay on-I will have to take in for replacement. I have already read this was an ongoing issue and was being investigated so I wanted to get my report in as well. This should be a recall issue.
Corrective Action:
The windshield trim will not stay on-I will have to take in for replacement. I have already read this was an ongoing issue and was being investigated so I wanted to get my report in as well. This should be a recall issue.
Additional Notes:
The windshield trim will not stay on-I will have to take in for replacement. I have already read this was an ongoing issue and was being investigated so I wanted to get my report in as well. This should be a recall issue.
Mfg Campaign: 11512358
Recall Date: Mar 17, 2023
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact stated that while his wife was driving approximately 70 MPH, the exterior rubber molding from the front passenger’s side windshield trim detached from the vehicle and struck a second vehicle. The contact stated that 3 of the 4 windshield trim panels had become loosened and were not properly secured to the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The contact referenced the NHTSA Investigation: PE23001 and stated that the vehicle had experience the failure. The failure mileage was 55,000.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact stated that while his wife was driving approximately 70 MPH, the exterior rubber molding from the front passenger’s side windshield trim detached from the vehicle and struck a second vehicle. The contact stated that 3 of the 4 windshield trim panels had become loosened and were not properly secured to the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The contact referenced the NHTSA Investigation: PE23001 and stated that the vehicle had experience the failure. The failure mileage was 55,000.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact stated that while his wife was driving approximately 70 MPH, the exterior rubber molding from the front passenger’s side windshield trim detached from the vehicle and struck a second vehicle. The contact stated that 3 of the 4 windshield trim panels had become loosened and were not properly secured to the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The contact referenced the NHTSA Investigation: PE23001 and stated that the vehicle had experience the failure. The failure mileage was 55,000.
Mfg Campaign: 11512221
Recall Date: Mar 16, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Around 4:45 , was unable to access cruise control the message rapidly flashed., loss of headlights and all lighting for a few seconds. Was going 70 mph. I exited the interstate to turn around and go to my work on southbound the wrench light came on and I lost power steering, power, acceleration in my turn on the on ramp and proceeded off the road onto the incline somehow avoiding a rollover and teetering sideways. Meanwhile no power to open my window etc. at an angle where I couldn’t open the door, took a minute to get out of the seatbelt. Suddenly got my window able to open and crawled out. The cops, and tow truck couldn’t believe I didn’t roll. The car was at a dealership the previous week for loss of power and terai. System problems/ no power steering and they replaced the throttle body 3 days before this happened. I’ve had multiple electrical/exhaust/power failures. I am terrified to drive this vehicle. It’s been to different dealerships and the ford ones and ford don’t care (only the dealership I purchased it at tries) it is at a fifth one now. We have forscan reports of the failures also. Multiple images at scene also. Car wouldn’t drive correctly and terrain management fault, unloaded itself from trailer too.
Corrective Action:
Around 4:45 , was unable to access cruise control the message rapidly flashed., loss of headlights and all lighting for a few seconds. Was going 70 mph. I exited the interstate to turn around and go to my work on southbound the wrench light came on and I lost power steering, power, acceleration in my turn on the on ramp and proceeded off the road onto the incline somehow avoiding a rollover and teetering sideways. Meanwhile no power to open my window etc. at an angle where I couldn’t open the door, took a minute to get out of the seatbelt. Suddenly got my window able to open and crawled out. The cops, and tow truck couldn’t believe I didn’t roll. The car was at a dealership the previous week for loss of power and terai. System problems/ no power steering and they replaced the throttle body 3 days before this happened. I’ve had multiple electrical/exhaust/power failures. I am terrified to drive this vehicle. It’s been to different dealerships and the ford ones and ford don’t care (only the dealership I purchased it at tries) it is at a fifth one now. We have forscan reports of the failures also. Multiple images at scene also. Car wouldn’t drive correctly and terrain management fault, unloaded itself from trailer too.
Additional Notes:
Around 4:45 , was unable to access cruise control the message rapidly flashed., loss of headlights and all lighting for a few seconds. Was going 70 mph. I exited the interstate to turn around and go to my work on southbound the wrench light came on and I lost power steering, power, acceleration in my turn on the on ramp and proceeded off the road onto the incline somehow avoiding a rollover and teetering sideways. Meanwhile no power to open my window etc. at an angle where I couldn’t open the door, took a minute to get out of the seatbelt. Suddenly got my window able to open and crawled out. The cops, and tow truck couldn’t believe I didn’t roll. The car was at a dealership the previous week for loss of power and terai. System problems/ no power steering and they replaced the throttle body 3 days before this happened. I’ve had multiple electrical/exhaust/power failures. I am terrified to drive this vehicle. It’s been to different dealerships and the ford ones and ford don’t care (only the dealership I purchased it at tries) it is at a fifth one now. We have forscan reports of the failures also. Multiple images at scene also. Car wouldn’t drive correctly and terrain management fault, unloaded itself from trailer too.
Mfg Campaign: 11511692
Recall Date: Mar 14, 2023
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
Around 4:45 , was unable to access cruise control the message rapidly flashed., loss of headlights and all lighting for a few seconds. Was going 70 mph. I exited the interstate to turn around and go to my work on southbound the wrench light came on and I lost power steering, power, acceleration in my turn on the on ramp and proceeded off the road onto the incline somehow avoiding a rollover and teetering sideways. Meanwhile no power to open my window etc. at an angle where I couldn’t open the door, took a minute to get out of the seatbelt. Suddenly got my window able to open and crawled out. The cops, and tow truck couldn’t believe I didn’t roll. The car was at a dealership the previous week for loss of power and terai. System problems/ no power steering and they replaced the throttle body 3 days before this happened. I’ve had multiple electrical/exhaust/power failures. I am terrified to drive this vehicle. It’s been to different dealerships and the ford ones and ford don’t care (only the dealership I purchased it at tries) it is at a fifth one now. We have forscan reports of the failures also. Multiple images at scene also. Car wouldn’t drive correctly and terrain management fault, unloaded itself from trailer too.
Corrective Action:
Around 4:45 , was unable to access cruise control the message rapidly flashed., loss of headlights and all lighting for a few seconds. Was going 70 mph. I exited the interstate to turn around and go to my work on southbound the wrench light came on and I lost power steering, power, acceleration in my turn on the on ramp and proceeded off the road onto the incline somehow avoiding a rollover and teetering sideways. Meanwhile no power to open my window etc. at an angle where I couldn’t open the door, took a minute to get out of the seatbelt. Suddenly got my window able to open and crawled out. The cops, and tow truck couldn’t believe I didn’t roll. The car was at a dealership the previous week for loss of power and terai. System problems/ no power steering and they replaced the throttle body 3 days before this happened. I’ve had multiple electrical/exhaust/power failures. I am terrified to drive this vehicle. It’s been to different dealerships and the ford ones and ford don’t care (only the dealership I purchased it at tries) it is at a fifth one now. We have forscan reports of the failures also. Multiple images at scene also. Car wouldn’t drive correctly and terrain management fault, unloaded itself from trailer too.
Additional Notes:
Around 4:45 , was unable to access cruise control the message rapidly flashed., loss of headlights and all lighting for a few seconds. Was going 70 mph. I exited the interstate to turn around and go to my work on southbound the wrench light came on and I lost power steering, power, acceleration in my turn on the on ramp and proceeded off the road onto the incline somehow avoiding a rollover and teetering sideways. Meanwhile no power to open my window etc. at an angle where I couldn’t open the door, took a minute to get out of the seatbelt. Suddenly got my window able to open and crawled out. The cops, and tow truck couldn’t believe I didn’t roll. The car was at a dealership the previous week for loss of power and terai. System problems/ no power steering and they replaced the throttle body 3 days before this happened. I’ve had multiple electrical/exhaust/power failures. I am terrified to drive this vehicle. It’s been to different dealerships and the ford ones and ford don’t care (only the dealership I purchased it at tries) it is at a fifth one now. We have forscan reports of the failures also. Multiple images at scene also. Car wouldn’t drive correctly and terrain management fault, unloaded itself from trailer too.
Mfg Campaign: 11511692
Recall Date: Mar 14, 2023
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Around 4:45 , was unable to access cruise control the message rapidly flashed., loss of headlights and all lighting for a few seconds. Was going 70 mph. I exited the interstate to turn around and go to my work on southbound the wrench light came on and I lost power steering, power, acceleration in my turn on the on ramp and proceeded off the road onto the incline somehow avoiding a rollover and teetering sideways. Meanwhile no power to open my window etc. at an angle where I couldn’t open the door, took a minute to get out of the seatbelt. Suddenly got my window able to open and crawled out. The cops, and tow truck couldn’t believe I didn’t roll. The car was at a dealership the previous week for loss of power and terai. System problems/ no power steering and they replaced the throttle body 3 days before this happened. I’ve had multiple electrical/exhaust/power failures. I am terrified to drive this vehicle. It’s been to different dealerships and the ford ones and ford don’t care (only the dealership I purchased it at tries) it is at a fifth one now. We have forscan reports of the failures also. Multiple images at scene also. Car wouldn’t drive correctly and terrain management fault, unloaded itself from trailer too.
Corrective Action:
Around 4:45 , was unable to access cruise control the message rapidly flashed., loss of headlights and all lighting for a few seconds. Was going 70 mph. I exited the interstate to turn around and go to my work on southbound the wrench light came on and I lost power steering, power, acceleration in my turn on the on ramp and proceeded off the road onto the incline somehow avoiding a rollover and teetering sideways. Meanwhile no power to open my window etc. at an angle where I couldn’t open the door, took a minute to get out of the seatbelt. Suddenly got my window able to open and crawled out. The cops, and tow truck couldn’t believe I didn’t roll. The car was at a dealership the previous week for loss of power and terai. System problems/ no power steering and they replaced the throttle body 3 days before this happened. I’ve had multiple electrical/exhaust/power failures. I am terrified to drive this vehicle. It’s been to different dealerships and the ford ones and ford don’t care (only the dealership I purchased it at tries) it is at a fifth one now. We have forscan reports of the failures also. Multiple images at scene also. Car wouldn’t drive correctly and terrain management fault, unloaded itself from trailer too.
Additional Notes:
Around 4:45 , was unable to access cruise control the message rapidly flashed., loss of headlights and all lighting for a few seconds. Was going 70 mph. I exited the interstate to turn around and go to my work on southbound the wrench light came on and I lost power steering, power, acceleration in my turn on the on ramp and proceeded off the road onto the incline somehow avoiding a rollover and teetering sideways. Meanwhile no power to open my window etc. at an angle where I couldn’t open the door, took a minute to get out of the seatbelt. Suddenly got my window able to open and crawled out. The cops, and tow truck couldn’t believe I didn’t roll. The car was at a dealership the previous week for loss of power and terai. System problems/ no power steering and they replaced the throttle body 3 days before this happened. I’ve had multiple electrical/exhaust/power failures. I am terrified to drive this vehicle. It’s been to different dealerships and the ford ones and ford don’t care (only the dealership I purchased it at tries) it is at a fifth one now. We have forscan reports of the failures also. Multiple images at scene also. Car wouldn’t drive correctly and terrain management fault, unloaded itself from trailer too.
Mfg Campaign: 11511692
Recall Date: Mar 14, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
On a trip from South Carolina to New York, both A-pillar trims blew off on the highway. I am attributing this to both the fluctuations in temperature in the prior 12 hours (over 30 degrees) and a known issue with this vehicle. It was also very windy out.
Corrective Action:
On a trip from South Carolina to New York, both A-pillar trims blew off on the highway. I am attributing this to both the fluctuations in temperature in the prior 12 hours (over 30 degrees) and a known issue with this vehicle. It was also very windy out.
Additional Notes:
On a trip from South Carolina to New York, both A-pillar trims blew off on the highway. I am attributing this to both the fluctuations in temperature in the prior 12 hours (over 30 degrees) and a known issue with this vehicle. It was also very windy out.
Mfg Campaign: 11511496
Recall Date: Mar 13, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Water pump leaking
Corrective Action:
Water pump leaking
Additional Notes:
Water pump leaking
Mfg Campaign: 11511158
Recall Date: Mar 10, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Water pump leaking
Corrective Action:
Water pump leaking
Additional Notes:
Water pump leaking
Mfg Campaign: 11511158
Recall Date: Mar 10, 2023
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
I have had three incidents of total brake failure on this vehicle. First, about 3 months ago I could not stop while parking in my garage and hit a work bench. I chalked it up to just a weird low speed incident as the brakes worked fine the next time I drove it. Second, I was traveling on wet roads and 27 degree weather and could not stop for a yellow light. At the time I attributed it to an icey skid because, again, the brakes worked fine the next time I needed them. But in retrospect, I do not recall any feeling that the brakes were working. Lastly, today I rear ended a car in front of me when the brakes and the supposed forward collision system both failed dramatically. I was probably going 25 MPH coming to a red light and started to apply my brakes several hundred feet before the intersection. Nothing happened and I, panicked, began pumping the pedal relentlessly. Finally the dashboard crash warning light started flashing and still no drop in speed. I tried to get into low gear, but by that time it was too late and I crashed into a van in front of me. It totaled my car and pretty well wiped out the rear doors and windows of the van. Fortunately, no one was injured. I was not cited because an EMT nurse was in the lane beside me and witnessed my brake pumping, steering wheel grabbing actions and could tell what was going on. The police are going to investigate the brake problem as well as my insurance company, USAA. There have been no brake recalls issued for my vehicle and any other recalls are up to date. There are approximately 50000 miles on it and it has had meticulous care and regular maintenance and brake shoes are still listed as good condition on my last visit for an oil change.
Corrective Action:
I have had three incidents of total brake failure on this vehicle. First, about 3 months ago I could not stop while parking in my garage and hit a work bench. I chalked it up to just a weird low speed incident as the brakes worked fine the next time I drove it. Second, I was traveling on wet roads and 27 degree weather and could not stop for a yellow light. At the time I attributed it to an icey skid because, again, the brakes worked fine the next time I needed them. But in retrospect, I do not recall any feeling that the brakes were working. Lastly, today I rear ended a car in front of me when the brakes and the supposed forward collision system both failed dramatically. I was probably going 25 MPH coming to a red light and started to apply my brakes several hundred feet before the intersection. Nothing happened and I, panicked, began pumping the pedal relentlessly. Finally the dashboard crash warning light started flashing and still no drop in speed. I tried to get into low gear, but by that time it was too late and I crashed into a van in front of me. It totaled my car and pretty well wiped out the rear doors and windows of the van. Fortunately, no one was injured. I was not cited because an EMT nurse was in the lane beside me and witnessed my brake pumping, steering wheel grabbing actions and could tell what was going on. The police are going to investigate the brake problem as well as my insurance company, USAA. There have been no brake recalls issued for my vehicle and any other recalls are up to date. There are approximately 50000 miles on it and it has had meticulous care and regular maintenance and brake shoes are still listed as good condition on my last visit for an oil change.
Additional Notes:
I have had three incidents of total brake failure on this vehicle. First, about 3 months ago I could not stop while parking in my garage and hit a work bench. I chalked it up to just a weird low speed incident as the brakes worked fine the next time I drove it. Second, I was traveling on wet roads and 27 degree weather and could not stop for a yellow light. At the time I attributed it to an icey skid because, again, the brakes worked fine the next time I needed them. But in retrospect, I do not recall any feeling that the brakes were working. Lastly, today I rear ended a car in front of me when the brakes and the supposed forward collision system both failed dramatically. I was probably going 25 MPH coming to a red light and started to apply my brakes several hundred feet before the intersection. Nothing happened and I, panicked, began pumping the pedal relentlessly. Finally the dashboard crash warning light started flashing and still no drop in speed. I tried to get into low gear, but by that time it was too late and I crashed into a van in front of me. It totaled my car and pretty well wiped out the rear doors and windows of the van. Fortunately, no one was injured. I was not cited because an EMT nurse was in the lane beside me and witnessed my brake pumping, steering wheel grabbing actions and could tell what was going on. The police are going to investigate the brake problem as well as my insurance company, USAA. There have been no brake recalls issued for my vehicle and any other recalls are up to date. There are approximately 50000 miles on it and it has had meticulous care and regular maintenance and brake shoes are still listed as good condition on my last visit for an oil change.
Mfg Campaign: 11510604
Recall Date: Mar 7, 2023
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I have had three incidents of total brake failure on this vehicle. First, about 3 months ago I could not stop while parking in my garage and hit a work bench. I chalked it up to just a weird low speed incident as the brakes worked fine the next time I drove it. Second, I was traveling on wet roads and 27 degree weather and could not stop for a yellow light. At the time I attributed it to an icey skid because, again, the brakes worked fine the next time I needed them. But in retrospect, I do not recall any feeling that the brakes were working. Lastly, today I rear ended a car in front of me when the brakes and the supposed forward collision system both failed dramatically. I was probably going 25 MPH coming to a red light and started to apply my brakes several hundred feet before the intersection. Nothing happened and I, panicked, began pumping the pedal relentlessly. Finally the dashboard crash warning light started flashing and still no drop in speed. I tried to get into low gear, but by that time it was too late and I crashed into a van in front of me. It totaled my car and pretty well wiped out the rear doors and windows of the van. Fortunately, no one was injured. I was not cited because an EMT nurse was in the lane beside me and witnessed my brake pumping, steering wheel grabbing actions and could tell what was going on. The police are going to investigate the brake problem as well as my insurance company, USAA. There have been no brake recalls issued for my vehicle and any other recalls are up to date. There are approximately 50000 miles on it and it has had meticulous care and regular maintenance and brake shoes are still listed as good condition on my last visit for an oil change.
Corrective Action:
I have had three incidents of total brake failure on this vehicle. First, about 3 months ago I could not stop while parking in my garage and hit a work bench. I chalked it up to just a weird low speed incident as the brakes worked fine the next time I drove it. Second, I was traveling on wet roads and 27 degree weather and could not stop for a yellow light. At the time I attributed it to an icey skid because, again, the brakes worked fine the next time I needed them. But in retrospect, I do not recall any feeling that the brakes were working. Lastly, today I rear ended a car in front of me when the brakes and the supposed forward collision system both failed dramatically. I was probably going 25 MPH coming to a red light and started to apply my brakes several hundred feet before the intersection. Nothing happened and I, panicked, began pumping the pedal relentlessly. Finally the dashboard crash warning light started flashing and still no drop in speed. I tried to get into low gear, but by that time it was too late and I crashed into a van in front of me. It totaled my car and pretty well wiped out the rear doors and windows of the van. Fortunately, no one was injured. I was not cited because an EMT nurse was in the lane beside me and witnessed my brake pumping, steering wheel grabbing actions and could tell what was going on. The police are going to investigate the brake problem as well as my insurance company, USAA. There have been no brake recalls issued for my vehicle and any other recalls are up to date. There are approximately 50000 miles on it and it has had meticulous care and regular maintenance and brake shoes are still listed as good condition on my last visit for an oil change.
Additional Notes:
I have had three incidents of total brake failure on this vehicle. First, about 3 months ago I could not stop while parking in my garage and hit a work bench. I chalked it up to just a weird low speed incident as the brakes worked fine the next time I drove it. Second, I was traveling on wet roads and 27 degree weather and could not stop for a yellow light. At the time I attributed it to an icey skid because, again, the brakes worked fine the next time I needed them. But in retrospect, I do not recall any feeling that the brakes were working. Lastly, today I rear ended a car in front of me when the brakes and the supposed forward collision system both failed dramatically. I was probably going 25 MPH coming to a red light and started to apply my brakes several hundred feet before the intersection. Nothing happened and I, panicked, began pumping the pedal relentlessly. Finally the dashboard crash warning light started flashing and still no drop in speed. I tried to get into low gear, but by that time it was too late and I crashed into a van in front of me. It totaled my car and pretty well wiped out the rear doors and windows of the van. Fortunately, no one was injured. I was not cited because an EMT nurse was in the lane beside me and witnessed my brake pumping, steering wheel grabbing actions and could tell what was going on. The police are going to investigate the brake problem as well as my insurance company, USAA. There have been no brake recalls issued for my vehicle and any other recalls are up to date. There are approximately 50000 miles on it and it has had meticulous care and regular maintenance and brake shoes are still listed as good condition on my last visit for an oil change.
Mfg Campaign: 11510604
Recall Date: Mar 7, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, the infotainment screen was inoperable. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the application programming interface module (APIM) needed to be replaced; however, the part for the repair was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 89,000.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, the infotainment screen was inoperable. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the application programming interface module (APIM) needed to be replaced; however, the part for the repair was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 89,000.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, the infotainment screen was inoperable. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the application programming interface module (APIM) needed to be replaced; however, the part for the repair was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 89,000.
Mfg Campaign: 11509819
Recall Date: Mar 2, 2023
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, the infotainment screen was inoperable. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the application programming interface module (APIM) needed to be replaced; however, the part for the repair was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 89,000.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, the infotainment screen was inoperable. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the application programming interface module (APIM) needed to be replaced; however, the part for the repair was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 89,000.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, the infotainment screen was inoperable. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the application programming interface module (APIM) needed to be replaced; however, the part for the repair was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 89,000.
Mfg Campaign: 11509819
Recall Date: Mar 2, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, the infotainment screen was inoperable. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the application programming interface module (APIM) needed to be replaced; however, the part for the repair was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 89,000.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, the infotainment screen was inoperable. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the application programming interface module (APIM) needed to be replaced; however, the part for the repair was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 89,000.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, the infotainment screen was inoperable. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the application programming interface module (APIM) needed to be replaced; however, the part for the repair was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 89,000.
Mfg Campaign: 11509819
Recall Date: Mar 2, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
roof rail cover flew off on interstate
Corrective Action:
roof rail cover flew off on interstate
Additional Notes:
roof rail cover flew off on interstate
Mfg Campaign: 11509201
Recall Date: Feb 26, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The passenger side front windshield A pillar outer trim flew off the car when we were driving on CA freeway 15 on Saturday, February 25, 2023. The entire molding flew off and we don’t know if it hit any cars behind us since we were going at least 70 mph.
Corrective Action:
The passenger side front windshield A pillar outer trim flew off the car when we were driving on CA freeway 15 on Saturday, February 25, 2023. The entire molding flew off and we don’t know if it hit any cars behind us since we were going at least 70 mph.
Additional Notes:
The passenger side front windshield A pillar outer trim flew off the car when we were driving on CA freeway 15 on Saturday, February 25, 2023. The entire molding flew off and we don’t know if it hit any cars behind us since we were going at least 70 mph.
Mfg Campaign: 11509124
Recall Date: Feb 25, 2023
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact stated the rearview camera screen was blue and inoperable. The contact stated the “Camera not Available” warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the rearview camera to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 40,000.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact stated the rearview camera screen was blue and inoperable. The contact stated the “Camera not Available” warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the rearview camera to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 40,000.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact stated the rearview camera screen was blue and inoperable. The contact stated the “Camera not Available” warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the rearview camera to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 40,000.
Mfg Campaign: 11507352
Recall Date: Feb 15, 2023
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
I have a 2018 Ford Explorer. My SYNC 3 is showing a black screen due to a failed APIM. I do not have my rear camera, GPS, or hands-free capability which impedes driving safely. Ford has recalled multiple other years of my vehicle for this same reason, but not the 2018. Ford has also extended it's warranty up to 7 years/100,000 miles on some years of my vehicle, for the same reason, but not the 2018. I am reading that there are numerous other owners who a have the same problem with only an expensive resolution. The Ford dealer confirmed the need to replace the APIM today at a cost of $1,417. This is unacceptable due to the safety factor and that they know this is a problem in their vehicles. I reported it to Ford and their response was my warranty is expired and there is no recall, so I have to pay.
Corrective Action:
I have a 2018 Ford Explorer. My SYNC 3 is showing a black screen due to a failed APIM. I do not have my rear camera, GPS, or hands-free capability which impedes driving safely. Ford has recalled multiple other years of my vehicle for this same reason, but not the 2018. Ford has also extended it's warranty up to 7 years/100,000 miles on some years of my vehicle, for the same reason, but not the 2018. I am reading that there are numerous other owners who a have the same problem with only an expensive resolution. The Ford dealer confirmed the need to replace the APIM today at a cost of $1,417. This is unacceptable due to the safety factor and that they know this is a problem in their vehicles. I reported it to Ford and their response was my warranty is expired and there is no recall, so I have to pay.
Additional Notes:
I have a 2018 Ford Explorer. My SYNC 3 is showing a black screen due to a failed APIM. I do not have my rear camera, GPS, or hands-free capability which impedes driving safely. Ford has recalled multiple other years of my vehicle for this same reason, but not the 2018. Ford has also extended it's warranty up to 7 years/100,000 miles on some years of my vehicle, for the same reason, but not the 2018. I am reading that there are numerous other owners who a have the same problem with only an expensive resolution. The Ford dealer confirmed the need to replace the APIM today at a cost of $1,417. This is unacceptable due to the safety factor and that they know this is a problem in their vehicles. I reported it to Ford and their response was my warranty is expired and there is no recall, so I have to pay.
Mfg Campaign: 11507492
Recall Date: Feb 15, 2023
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Our 2018 Ford Explorer windshield trim panel is partially detached. The detachment is on the passenger side lower corner of the windshield and continues up for 9 inches. No crash has occurred as of this time. I reported the detachment to our local Ford Dealer and they were unconcerned. We first noticed a litter detachment late Fall of 2022. The detachment had since extended up the windshield.
Corrective Action:
Our 2018 Ford Explorer windshield trim panel is partially detached. The detachment is on the passenger side lower corner of the windshield and continues up for 9 inches. No crash has occurred as of this time. I reported the detachment to our local Ford Dealer and they were unconcerned. We first noticed a litter detachment late Fall of 2022. The detachment had since extended up the windshield.
Additional Notes:
Our 2018 Ford Explorer windshield trim panel is partially detached. The detachment is on the passenger side lower corner of the windshield and continues up for 9 inches. No crash has occurred as of this time. I reported the detachment to our local Ford Dealer and they were unconcerned. We first noticed a litter detachment late Fall of 2022. The detachment had since extended up the windshield.
Mfg Campaign: 11507193
Recall Date: Feb 14, 2023
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact stated while driving at approximately 60 MPH, the driver’s side roof rail suddenly detached from the roof of the vehicle. The cause of the failure was not yet determined, and the vehicle was not yet repaired. The manufacturer was not notified of the failure and informed the contact that the VIN was not included in the NHTSA Campaign Number: 21V316000 (Structure). The contact stated that the vehicle had experienced the failure listed in the recall. The local dealer was not contacted. The failure mileage was 81,000.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact stated while driving at approximately 60 MPH, the driver’s side roof rail suddenly detached from the roof of the vehicle. The cause of the failure was not yet determined, and the vehicle was not yet repaired. The manufacturer was not notified of the failure and informed the contact that the VIN was not included in the NHTSA Campaign Number: 21V316000 (Structure). The contact stated that the vehicle had experienced the failure listed in the recall. The local dealer was not contacted. The failure mileage was 81,000.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact stated while driving at approximately 60 MPH, the driver’s side roof rail suddenly detached from the roof of the vehicle. The cause of the failure was not yet determined, and the vehicle was not yet repaired. The manufacturer was not notified of the failure and informed the contact that the VIN was not included in the NHTSA Campaign Number: 21V316000 (Structure). The contact stated that the vehicle had experienced the failure listed in the recall. The local dealer was not contacted. The failure mileage was 81,000.
Mfg Campaign: 11507252
Recall Date: Feb 14, 2023
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury