Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19C07
Recall Date: Aug 28, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Explorer vehicles equipped with 2.3L or 3.5L GTDI engine. Due to an assembly error, the fuel pressure sensor may leak fuel.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov
Mfg Campaign: 18S35
Recall Date: Nov 14, 2018
Consumer Complaints
693 ComplaintsFord Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Have had the vehicle for less than a year have had nothing but lil problems but recently have gotten a cranking noise, transmission / coolant leaking under the vehicle. Also have water leaking from the exhaust line when car is in park. Driving back from work early in the morning a sounded like a big pop not sure what it have may been took it to the mechanic ass well twice an got it diagnosed an they’re response was they couldn’t find the problem. The area I’ve seen an heard the clunking the most would be under the vehicle at the center by the catalyst converter. Transmission jerks as well I’ve had this vehicle for 8 months a don’t seem to be what a vehicle should be doing.
Corrective Action:
Have had the vehicle for less than a year have had nothing but lil problems but recently have gotten a cranking noise, transmission / coolant leaking under the vehicle. Also have water leaking from the exhaust line when car is in park. Driving back from work early in the morning a sounded like a big pop not sure what it have may been took it to the mechanic ass well twice an got it diagnosed an they’re response was they couldn’t find the problem. The area I’ve seen an heard the clunking the most would be under the vehicle at the center by the catalyst converter. Transmission jerks as well I’ve had this vehicle for 8 months a don’t seem to be what a vehicle should be doing.
Additional Notes:
Have had the vehicle for less than a year have had nothing but lil problems but recently have gotten a cranking noise, transmission / coolant leaking under the vehicle. Also have water leaking from the exhaust line when car is in park. Driving back from work early in the morning a sounded like a big pop not sure what it have may been took it to the mechanic ass well twice an got it diagnosed an they’re response was they couldn’t find the problem. The area I’ve seen an heard the clunking the most would be under the vehicle at the center by the catalyst converter. Transmission jerks as well I’ve had this vehicle for 8 months a don’t seem to be what a vehicle should be doing.
Mfg Campaign: 11529461
Recall Date: Jun 28, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I’ve taken my vehicle multiple times to the Ford dealership due to continuing issues. Every time I’m told nothing is wrong and now I can’t even drive my car 5 feet.
Corrective Action:
I’ve taken my vehicle multiple times to the Ford dealership due to continuing issues. Every time I’m told nothing is wrong and now I can’t even drive my car 5 feet.
Additional Notes:
I’ve taken my vehicle multiple times to the Ford dealership due to continuing issues. Every time I’m told nothing is wrong and now I can’t even drive my car 5 feet.
Mfg Campaign: 11529200
Recall Date: Jun 27, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I’ve taken my vehicle multiple times to the Ford dealership due to continuing issues. Every time I’m told nothing is wrong and now I can’t even drive my car 5 feet.
Corrective Action:
I’ve taken my vehicle multiple times to the Ford dealership due to continuing issues. Every time I’m told nothing is wrong and now I can’t even drive my car 5 feet.
Additional Notes:
I’ve taken my vehicle multiple times to the Ford dealership due to continuing issues. Every time I’m told nothing is wrong and now I can’t even drive my car 5 feet.
Mfg Campaign: 11529200
Recall Date: Jun 27, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact stated while her husband was driving approximately 45 MPH, the check engine warning light started flashing. The contact stated that after blinking twice, the vehicle lost motive power and stalled. The driver coasted to the side of the roadway and had the vehicle towed to a certified mechanic who diagnosed the vehicle and determined that the water pump had failed and needed to be replaced. The certified mechanic explained that coolant had leaked into the engine oil causing the engine to fail. The vehicle was taken to the dealer who confirmed the diagnostic result and determined that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 73,000.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact stated while her husband was driving approximately 45 MPH, the check engine warning light started flashing. The contact stated that after blinking twice, the vehicle lost motive power and stalled. The driver coasted to the side of the roadway and had the vehicle towed to a certified mechanic who diagnosed the vehicle and determined that the water pump had failed and needed to be replaced. The certified mechanic explained that coolant had leaked into the engine oil causing the engine to fail. The vehicle was taken to the dealer who confirmed the diagnostic result and determined that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 73,000.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact stated while her husband was driving approximately 45 MPH, the check engine warning light started flashing. The contact stated that after blinking twice, the vehicle lost motive power and stalled. The driver coasted to the side of the roadway and had the vehicle towed to a certified mechanic who diagnosed the vehicle and determined that the water pump had failed and needed to be replaced. The certified mechanic explained that coolant had leaked into the engine oil causing the engine to fail. The vehicle was taken to the dealer who confirmed the diagnostic result and determined that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 73,000.
Mfg Campaign: 11528121
Recall Date: Jun 21, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact stated while her husband was driving approximately 45 MPH, the check engine warning light started flashing. The contact stated that after blinking twice, the vehicle lost motive power and stalled. The driver coasted to the side of the roadway and had the vehicle towed to a certified mechanic who diagnosed the vehicle and determined that the water pump had failed and needed to be replaced. The certified mechanic explained that coolant had leaked into the engine oil causing the engine to fail. The vehicle was taken to the dealer who confirmed the diagnostic result and determined that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 73,000.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact stated while her husband was driving approximately 45 MPH, the check engine warning light started flashing. The contact stated that after blinking twice, the vehicle lost motive power and stalled. The driver coasted to the side of the roadway and had the vehicle towed to a certified mechanic who diagnosed the vehicle and determined that the water pump had failed and needed to be replaced. The certified mechanic explained that coolant had leaked into the engine oil causing the engine to fail. The vehicle was taken to the dealer who confirmed the diagnostic result and determined that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 73,000.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact stated while her husband was driving approximately 45 MPH, the check engine warning light started flashing. The contact stated that after blinking twice, the vehicle lost motive power and stalled. The driver coasted to the side of the roadway and had the vehicle towed to a certified mechanic who diagnosed the vehicle and determined that the water pump had failed and needed to be replaced. The certified mechanic explained that coolant had leaked into the engine oil causing the engine to fail. The vehicle was taken to the dealer who confirmed the diagnostic result and determined that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 73,000.
Mfg Campaign: 11528121
Recall Date: Jun 21, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
A Piller trim came flying off on the highway.
Corrective Action:
A Piller trim came flying off on the highway.
Additional Notes:
A Piller trim came flying off on the highway.
Mfg Campaign: 11527519
Recall Date: Jun 17, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact stated while pulling into a parking lot, the high engine temperature message was displayed. Additionally, the “Low Coolant – Pull Over and Check Coolant” message was displayed. The vehicle was taken to an independent mechanic and the contact was informed that the water pump had failed and needed to be replaced. The vehicle was repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was 67,707.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact stated while pulling into a parking lot, the high engine temperature message was displayed. Additionally, the “Low Coolant – Pull Over and Check Coolant” message was displayed. The vehicle was taken to an independent mechanic and the contact was informed that the water pump had failed and needed to be replaced. The vehicle was repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was 67,707.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact stated while pulling into a parking lot, the high engine temperature message was displayed. Additionally, the “Low Coolant – Pull Over and Check Coolant” message was displayed. The vehicle was taken to an independent mechanic and the contact was informed that the water pump had failed and needed to be replaced. The vehicle was repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was 67,707.
Mfg Campaign: 11527220
Recall Date: Jun 15, 2023
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact stated while driving at an undisclosed speed, the passenger’s side windshield trim detached from the vehicle. The vehicle was taken to the dealer and the contact was informed that the windshield trim needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but did not provide any assistance. The contact was advised to contact the NHTSA Hotline for assistance. The failure mileage was 72,000. The VIN was not available.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact stated while driving at an undisclosed speed, the passenger’s side windshield trim detached from the vehicle. The vehicle was taken to the dealer and the contact was informed that the windshield trim needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but did not provide any assistance. The contact was advised to contact the NHTSA Hotline for assistance. The failure mileage was 72,000. The VIN was not available.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact stated while driving at an undisclosed speed, the passenger’s side windshield trim detached from the vehicle. The vehicle was taken to the dealer and the contact was informed that the windshield trim needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but did not provide any assistance. The contact was advised to contact the NHTSA Hotline for assistance. The failure mileage was 72,000. The VIN was not available.
Mfg Campaign: 11527040
Recall Date: Jun 14, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Paint bubbling on hood near grill
Corrective Action:
Paint bubbling on hood near grill
Additional Notes:
Paint bubbling on hood near grill
Mfg Campaign: 11525922
Recall Date: Jun 7, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact stated that there was an abnormal rattling sound coming from the passenger’s side dashboard. Over time, the sound spread to the middle and driver’s side of the dashboard. The vehicle was taken to the dealer and the contact was informed that the weather stripping on the dashboard had started to detach from the panel, and that the cowl panel needed to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 60,000.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact stated that there was an abnormal rattling sound coming from the passenger’s side dashboard. Over time, the sound spread to the middle and driver’s side of the dashboard. The vehicle was taken to the dealer and the contact was informed that the weather stripping on the dashboard had started to detach from the panel, and that the cowl panel needed to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 60,000.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact stated that there was an abnormal rattling sound coming from the passenger’s side dashboard. Over time, the sound spread to the middle and driver’s side of the dashboard. The vehicle was taken to the dealer and the contact was informed that the weather stripping on the dashboard had started to detach from the panel, and that the cowl panel needed to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 60,000.
Mfg Campaign: 11524982
Recall Date: Jun 2, 2023
Ford Motor Company
Defect Description:
STRUCTURE:INTERIOR PANELS:DASHBOARD
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact stated that the leather on the dashboard was peeling, and the contact was concerned that the passenger's side air bag might deploy. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 15,000.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact stated that the leather on the dashboard was peeling, and the contact was concerned that the passenger's side air bag might deploy. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 15,000.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact stated that the leather on the dashboard was peeling, and the contact was concerned that the passenger's side air bag might deploy. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 15,000.
Mfg Campaign: 11524364
Recall Date: May 30, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
While driving on the highway the right windshield trim piece on the pillar completely ripped off.
Corrective Action:
While driving on the highway the right windshield trim piece on the pillar completely ripped off.
Additional Notes:
While driving on the highway the right windshield trim piece on the pillar completely ripped off.
Mfg Campaign: 11524549
Recall Date: May 30, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The driver side trim piece near the windshield blew off while driving down the highway.
Corrective Action:
The driver side trim piece near the windshield blew off while driving down the highway.
Additional Notes:
The driver side trim piece near the windshield blew off while driving down the highway.
Mfg Campaign: 11523824
Recall Date: May 25, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WINDSHIELD TRIM CAME OFF WHILE DRIVING ON THE HIGHWAY. LUCKILY NO ONE WAS DIRECTLY BEHIND ME , BUT ANOTHER DRIVER ON THE RIGHT OF ME SAW THE PIECE FLAGGED ME DOWN TO LET ME KNOW. AND INFORMED THAT THERE IS AN INVESTIGATION ABOUT THIS PIECE
Corrective Action:
WINDSHIELD TRIM CAME OFF WHILE DRIVING ON THE HIGHWAY. LUCKILY NO ONE WAS DIRECTLY BEHIND ME , BUT ANOTHER DRIVER ON THE RIGHT OF ME SAW THE PIECE FLAGGED ME DOWN TO LET ME KNOW. AND INFORMED THAT THERE IS AN INVESTIGATION ABOUT THIS PIECE
Additional Notes:
WINDSHIELD TRIM CAME OFF WHILE DRIVING ON THE HIGHWAY. LUCKILY NO ONE WAS DIRECTLY BEHIND ME , BUT ANOTHER DRIVER ON THE RIGHT OF ME SAW THE PIECE FLAGGED ME DOWN TO LET ME KNOW. AND INFORMED THAT THERE IS AN INVESTIGATION ABOUT THIS PIECE
Mfg Campaign: 11522658
Recall Date: May 18, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
While driving 75 mph on I-80 in Nebraska, the passenger side windshield trim flew off my 2018 Ford Explorer with no warning. This is the second time it has happened, although we heard something hitting the car before it flew off the first time. This was in 2020.
Corrective Action:
While driving 75 mph on I-80 in Nebraska, the passenger side windshield trim flew off my 2018 Ford Explorer with no warning. This is the second time it has happened, although we heard something hitting the car before it flew off the first time. This was in 2020.
Additional Notes:
While driving 75 mph on I-80 in Nebraska, the passenger side windshield trim flew off my 2018 Ford Explorer with no warning. This is the second time it has happened, although we heard something hitting the car before it flew off the first time. This was in 2020.
Mfg Campaign: 11521905
Recall Date: May 14, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On 2018 ford explorer, the windshield trim on passenger side came off during a road trip. Vehicle was going 70mph and the trim piece flew off.
Corrective Action:
On 2018 ford explorer, the windshield trim on passenger side came off during a road trip. Vehicle was going 70mph and the trim piece flew off.
Additional Notes:
On 2018 ford explorer, the windshield trim on passenger side came off during a road trip. Vehicle was going 70mph and the trim piece flew off.
Mfg Campaign: 11521794
Recall Date: May 13, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I was driving on the interstate, traveling about 70 MPH, when my windshield trim piece of my car just detached and flew off the car. There was no initial impact or causing factor when this occurred. I was confused and looked back when it happened not knowing that a piece of my car had flown off in the moment. I do not know if it struck another car or caused any damage to other vehicles. The car behind me was still behind me and did not crash at least. There was no warning lights or prior accidents or damage to the car when this occurred. The vehicle other than this is still in good shape and has not had any other problems. I called my dealership about getting the piece to be replaced and the dealership said that this was a very common occurrence on Ford Explorers.
Corrective Action:
I was driving on the interstate, traveling about 70 MPH, when my windshield trim piece of my car just detached and flew off the car. There was no initial impact or causing factor when this occurred. I was confused and looked back when it happened not knowing that a piece of my car had flown off in the moment. I do not know if it struck another car or caused any damage to other vehicles. The car behind me was still behind me and did not crash at least. There was no warning lights or prior accidents or damage to the car when this occurred. The vehicle other than this is still in good shape and has not had any other problems. I called my dealership about getting the piece to be replaced and the dealership said that this was a very common occurrence on Ford Explorers.
Additional Notes:
I was driving on the interstate, traveling about 70 MPH, when my windshield trim piece of my car just detached and flew off the car. There was no initial impact or causing factor when this occurred. I was confused and looked back when it happened not knowing that a piece of my car had flown off in the moment. I do not know if it struck another car or caused any damage to other vehicles. The car behind me was still behind me and did not crash at least. There was no warning lights or prior accidents or damage to the car when this occurred. The vehicle other than this is still in good shape and has not had any other problems. I called my dealership about getting the piece to be replaced and the dealership said that this was a very common occurrence on Ford Explorers.
Mfg Campaign: 11521170
Recall Date: May 9, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Both of the front window panels/trim on the outside flew off on the highway. Two different incidents. As if they are not properly installed because why are they so loose and flying off. Ford needs to fix this with a recall this is ridiculous
Corrective Action:
Both of the front window panels/trim on the outside flew off on the highway. Two different incidents. As if they are not properly installed because why are they so loose and flying off. Ford needs to fix this with a recall this is ridiculous
Additional Notes:
Both of the front window panels/trim on the outside flew off on the highway. Two different incidents. As if they are not properly installed because why are they so loose and flying off. Ford needs to fix this with a recall this is ridiculous
Mfg Campaign: 11520773
Recall Date: May 6, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was driving on Interstate 75 Sunday April 30 , when the Windshield A-Pillar molding trim ,passenger side blew off and flew into the traffic behind me.
Corrective Action:
I was driving on Interstate 75 Sunday April 30 , when the Windshield A-Pillar molding trim ,passenger side blew off and flew into the traffic behind me.
Additional Notes:
I was driving on Interstate 75 Sunday April 30 , when the Windshield A-Pillar molding trim ,passenger side blew off and flew into the traffic behind me.
Mfg Campaign: 11520451
Recall Date: May 4, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The windshield trim is dethatching from the vehicle. The detached item can cause damage to other vehicles or injury to other motorist. The problem has been confirmed by a service center but not inspected. There is no warning lamp, discovered after hearing a noise while driving.
Corrective Action:
The windshield trim is dethatching from the vehicle. The detached item can cause damage to other vehicles or injury to other motorist. The problem has been confirmed by a service center but not inspected. There is no warning lamp, discovered after hearing a noise while driving.
Additional Notes:
The windshield trim is dethatching from the vehicle. The detached item can cause damage to other vehicles or injury to other motorist. The problem has been confirmed by a service center but not inspected. There is no warning lamp, discovered after hearing a noise while driving.
Mfg Campaign: 11520179
Recall Date: May 3, 2023
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